Notice to Installers Quick Reference Guide The servicing instructions in this notice are for use by qualified service personnel only. To reduce risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Note to System Installer For this apparatus, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building.For products sold in the US and Canada, this reminder is provided to call the system installer's attention to Article 820-93 and Article 820-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield. CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel. WARNING TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE. This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock.Therefore, it is dangerous to make any kind of contact with any inside part of this product. Ce symbole a pour but d’alerter toute personne qu’un contact avec une pièce interne de ce produit, sous tension et non isolée, pourrait être suffisant pour provoquer un choc électrique. Il est donc dangereux d’être en contact avec toute pièce interne de ce produit. Connecting the Explorer 4240HDC and 4250HDC Digital Set-Top with Multi-Stream CableCARD Interface This symbol is intended to alert you of the presence of important operating and maintenance (servicing) instructions in the literature accompanying this product. Ce symbole a pour but de vous avertir qu’une documentation importante sur le fonctionnement et l’entretien accompagne ce produit. 20070131 SysInstaller 820 US/Canada/Intl (;3/25(5+'& CH+ IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning Keep These Instructions For added protection, unplug this apparatus during lightning storms or when unused for long periods of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Heed All Warnings Verify the Power Source from the On/Off Power Light Follow All Instructions When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light goes out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source. Power Source Warning Eliminate AC Mains Overloads Ground the Product WARNING: Avoid electric shock and fire hazard! Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges. Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following information: • Grounding of the mast and supporting structure • Grounding the lead-in wire to an antenna discharge unit • Size of the grounding conductors • Location of the antenna-discharge unit • Connection to grounding electrodes • Requirements for the grounding electrodes (see the following antenna grounding diagram as recommended by NEC ANSI/NFPA 70) EXIT POWER SETTINGS CH- WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Prevent Power Cord Damage The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your cable service provider for any questions you may have regarding the operation or installation of this device. Service Warnings Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Provide Ventilation and Select a Location • Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. • Do not place this apparatus on a bed, sofa, rug, or similar surface. • Do not place this apparatus on an unstable surface. Outdoor Grounding System GUIDE INFO Read These Instructions A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company. SELECT VOL+ VOL- • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. • Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation. • Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product. Protect from Exposure to Moisture and Foreign Objects Do not use this apparatus near water. WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. Declaration of Conformity This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation. Explorer Digital Interactive Set-top Model: 4240HDC and 4250HDC Manufactured by: Cisco Systems,, Inc. 5030 Sugarloaf Parkway Lawrenceville, Georgia 30044 USA Telephone: 678 277-1120 Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product when Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES-003. WARNING: Avoid electric shock and fire hazard! Do not expose this product to liquids, rain, or moisture. WARNING: Avoid electric shock and fire hazard! Do not locate an outside antenna system in the vicinity of overhead power lines or power circuits. Touching power lines or circuits might be fatal. WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Clean only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product. WARNING: Avoid personal injury and damage to this product! Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. 20060628FDC Disclaimer Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this guide. Cisco reserves the right to change this guide at any time without notice. 20070320 Set-Top Cable US & Canada FCC Compliance United States FCC Compliance WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. Accessories Warning This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna, if applicable. WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories specified by your service provider or the manufacturer. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the cable company or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user’s authority to operate the equipment. Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678.277.1120 www.cisco.com Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. CableCARD and M-Card are trademarks of Cable Television Laboratories, Inc. Manufactured under license from Dolby Laboratories. Dolby is a trademark of Dolby Laboratories. HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Macrovision is a registered trademark of Macrovision Corp. Other third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) ©2006-2007, 2010, 2012 Cisco Systems, Inc. All rights reserved. August 2012 Printed in USA Part Number 78-4015275-01Rev D Welcome! Explorer 4250HDC Front Panel The Explorer® 4240HDC™ and 4250HDC™ Digital Set-Top with a MultiStream CableCARD™ (M-Card™) delivers high-definition programming in exceptional picture and audio quality. The M-Card provides system security and authorization of digital services. Through the 4240HDC and 4250HDC you can also access interactive services, such as video-ondemand and pay-per-view programs. Contact your service provider for information about these and other available services. Use the instructions in this guide to install the 4240HDC or the 4250HDC and to access your program services. Important! If the M-Card is removed, the set-top will not operate correctly. For more information about this product, visit our website: http://www.cisco.com/web/consumer/support/index.html Safety First Before using this set-top read the IMPORTANT SAFETY INSTRUCTIONS section of this guide. Explorer 4240HDC and 4250HDC EXPLORER 4250HDC CH+ STB SN: SABNFSRVG GUIDE EXIT POWER 1 T12901 2 3 4 5 6 7 8 9 10 11 12 1 Power Turns the set-top on and off 2 VOL +, VOL - Increases and decreases the volume 3 CH+, CH - Scrolls up and down through the channels 4 Select Provides access to your on-screen selection 5 IR Sensor Receives the infrared signal from the remote control 6 LED Display Displays the selected channel number and time of day. The LED also displays the following: • Guide–Display the on-screen program guide • AUTO - Automatically outputs native scan rates that your TV can accept • Arrows–Highlight a program in the schedule 7 Guide Accesses on-screen services, such as the on-screen guide, video-on-demand, or pay-per-view • Info–Display program description 8 Info Displays a description of the selected program. This button is available from the on-screen guide and while viewing a program Automatic Software Updates A message appears on the TV screen when the set-top and the M-Card module are receiving software updates. In addition, download information also appears on the front panel of the set-top during these updates. Wait for the current time to display on the front panel before continuing. When the time appears, the update is complete. Exits menus, the on-screen guide, and program information 11 Smart Card Slot Reserved for future use Connects to external equipment, such as a keyboard or mouse (reserved for future use) Back of HDTV OFF R L VIDEO Y VIDEO L/ MONO AUDIO PB L PR AUDIO Y L/ MONO PB L R PR AUDIO ANT-1 OUT R R R HD 2 HD 1 IN IN OUT IN ANT-2 T13135 1. Insert the M-Card module if not already installed. MULTI-STREAM CABLE CARD STB SN: SABNFSRVG CAUTION ELECTRIQUE NE PAS OUVRIR AUDIO OUT 2. Connect the set-top to the coaxial cable coming from the wall. Pb RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS: RISQUE DE CHOC L Pr eCM MAC: 001868C16907 IR 3. Connect the Y (green) connector on the HDTV to the Y (green) connector on the set-top; connect the Pb (blue) connector on the HDTV to the Pb (blue) connector on the set-top; and connect the Pr (red) connector on the HDTV to the Pr (red) connector on the set-top. STB RF MAC: 001868C16906 R CABLE IN THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS AND IS IN VIOLATION OF THE FCC RULES, PART 15. Y CABLE OUT HDTV 2 3 DIGITAL AUDIO OUT VIDEO OUT 120 VAC 60HZ 400W S - VIDEO OPTICAL OUT AUDIO OUT CATV CONVERTER MADE IN MEXICO USB 1394 1394 120 VAC 60HZ 40W LISTED 14H1 CABLE EQUIP. T13134 1 4 5 6789 10 11 12 13 14 15 • Verify that the M-Card module is installed. 2 Cable Out Connects to a coaxial cable that sends analog audio and video signals to a TV or VCR. These signals are standarddefinition TV (SDTV) video and stereo audio 3 HDTV Connects to the component video input (YPbPr) on the HDTV, when in HD mode. • Verify the current TV program is broadcast in color. DVI/HDCP IN 120 VAC 60HZ 40W LISTED 14H1 CABLE EQUIP. Use the connection diagram and follow these steps to connect the set-top to an HDTV that has a component video connector (YPbPr) and an audio left/right connector. Connects to a coaxial cable that delivers the signal from your service provider • Verify that the HDTV is in HD mode. If necessary, re-run the HDTV Setup Wizard to select HD mode. 1394 Connecting to an HDTV with Component Input (YPbPr) Explorer 4240HDC and 4250HDC Back Panel 1 Cable In No color 1394 ANT (75 ) • Always set the set-top on its feet, never on its side. No picture • The current channel may not be available in your service package. Try selecting another channel to see if a picture appears. USB CATV CONVERTER MADE IN MEXICO Note: This illustration may vary from the actual product. If the set-top does not perform as expected, the following tips may help. • Verify that all cables are properly connected. S - VIDEO OPTICAL OUT AUDIO OUT AUDIO CENTER CHANNEL IN WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables to the set-top. • Keep the top of the set-top free of all objects and electronic devices, including your TV. Performance Tips • If the set-top is plugged into a wall switch, verify the switch is in the ON position. (Avoid plugging into an outlet that is controlled by a wall switch.) 120 VAC 60HZ 400W VIDEO OUT ON Safety and Performance Tips Provides access to the Settings menu Note: If you need further assistance, contact your service provider. • Verify that the power to your TV is turned on. DIGITAL AUDIO OUT S-VIDEO ) • Output Resolution (1080i, 720p, 480p, or 480i) 12 USB Port HDTV CABLE OUT AUDIO IN DVI/HDCP • Power ( 9 Exit R Y Cable Input Press the following remote control keys to access services and programs: 10 Settings THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS AND IS IN VIOLATION OF THE FCC RULES, PART 15. ) • Message ( • Select–Watch a specific program in the guide IR STB RF MAC: 001868C16906 ELECTRIQUE NE PAS OUVRIR • HDTV Images such as letterbox bars or side bars, bright closed-captioning backgrounds, station logos, or any other stationary images may cause the HDTV screen to age unevenly and cause damage to your HDTV. Refer to the user’s guide that came with your HDTV for more information about screen burn-in. Pb RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS: RISQUE DE CHOC CABLE IN AUDIO OUT eCM MAC: 001868C16907 CAUTION SETTINGS CH- L Pr INFO Watch TV Avoid Screen Burn-In! MULTI-STREAM CABLE CARD SELECT VOL+ VOL- 4 Digital Audio Out Connects to an RCA cable that sends a digital audio signal to a surround-sound receiver or other digital audio device 5 Out 2 (Secondary Connects to either a VCR or to another set of inputs (composite) on your TV Video/ Audio Out) 6 Audio Out (Left, Right) Connects to RCA cables that send analog audio signals (left and right) to the stereo inputs on a TV 7 S-Video Out Connects to an S-Video cable that sends an S-Video signal to your TV or VCR. This signal is standard definition, but higher quality than other SDTV connections 8 IR Connector reserved for future use 9 Optical Audio Output Connects to an optical cable that sends a digital audio signal to a surround-sound receiver or other digital audio device • Adjust the TV color controls. 10 Multi-Stream CableCARD Installed by your service provider No sound 11 HDMI Connects an HDMITM cable to the HDMI input of an HDTV. HDMI supports both digital audio and video. May be used to connect to a DVI interface using an HDMI-to-DVI adaptor for video and separate audio connections. Any of the following audio connections may be used: Digital Audio Out (4); Audio Out: Left, Right (6); or Optical Audio Output (9) • If your setup includes a VCR or stereo, verify that you have properly connected them to the set-top. 12 USB Connects to external USB devices such as a keyboard or a mouse • Verify the volume is turned up. 13 1394 Connects to display devices that are equipped with a 1394 input • Verify the mute function is not on. 14 AC Outlet Connects to the AC power cord from another device, such as a TV 15 AC Power Input Connects to the power cord to deliver power to the set-top Note: This illustration may vary from the actual product. 4. Connect the left audio (white) connector on the HDTV to the left audio (white) connector on the set-top, and connect the right audio (red) connector on the HDTV to the right audio (red) connector on the set-top. 5. Plug the set-top and the HDTV into an AC power source. Important: To potentially protect the set-top from power surge damage, ground (earth) your cable product to provide some protection against voltage surges and built-up static charges. You may be able to reduce the risk of damage from voltage surges, which can be caused by lightning storms and power outages, by plugging the set-top into a surge protector. 6. Wait several minutes for the set-top to receive the latest software, programming, and service information. One of the following will display on the front panel of the set-top: • Current time Note: • Four dashes (----) • If the current time displays, the update is complete. • If four dashes display, you must call your service provider to get the set-top authorized. 7. To begin watching TV, turn on the HDTV and press Power on the front panel of the set-top, or press Power on the remote control.
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