PEXUSB312EIC quick start guide
5-Port USB 3.1 (10Gbps) Combo Card - 1x USB-C™,
2x USB-A + 2x IDC (5Gbps)
PEXUSB312EIC
*actual product may vary from photos
FR: Guide de l’utilisateur - fr.startech.com
DE: Bedienungsanleitung - de.startech.com
ES: Guía del usuario - es.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
IT: Guida per l’uso - it.startech.com
For the latest information, technical specifications, and support for
this product, please visit www.startech.com/PEXUSB312EIC
Manual Revision: 04/28/2016
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by StarTech.com could void the user’s
authority to operate the equipment.
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CAN ICES-3 (B)/NMB-3(B)
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and do not
represent an endorsement of a product or service by StarTech.com, or an endorsement of the
product(s) to which this manual applies by the third-party company in question. Regardless
of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby
acknowledges that all trademarks, registered trademarks, service marks, and other protected
names and/or symbols contained in this manual and related documents are the property of
their respective holders.
Instruction manual
Table of Contents
Product diagram.....................................................................................1
Front view..................................................................................................................................................... 1
Rear view....................................................................................................................................................... 1
Introduction.............................................................................................2
Packaging contents................................................................................................................................... 2
Requirements.............................................................................................................................................. 2
Motherboard header pinout (19-pin USB 3.0)....................................3
About USB 3.0, USB 3.1 Gen 1, and USB
3.1 Gen 2...................................................................................................4
About the card’s USB-C port..................................................................4
Hardware installation.............................................................................4
Install the low-profile bracket................................................................................................................ 4
Driver installation...................................................................................5
Install the driver.......................................................................................................................................... 5
Technical support....................................................................................7
Warranty information.............................................................................7
Instruction manual
i
Product diagram
Front view
Bracket (full-profile
pictured)
USB 3.0 ports
(USB-A)
USB 3.1 port
(USB-C)
Rear view
PCI Express x4
connector
SATA power
connector
Instruction manual
19-pin USB 3.0 port
(two-port motherboard
header)
1
Introduction
This 5-port USB 3.1 combo card lets you add a variety of types and generations
(speeds) of USB ports to your computer through a PCI Express slot. It offers:
• One external USB-C™ port (USB 3.1 Gen 2 - 10Gbps)
• Two external USB-A ports (USB 3.1 Gen 1 - 5Gbps)
• Two internal USB-A motherboard header ports (USB 3.1 Gen 1 - 5Gbps)
By offering both USB Type-A and USB Type-C™ ports, as well as USB motherboard-style
headers, you can easily connect a range of modern and legacy USB devices both inside
and outside your computer. It’s a perfect solution for upgrading your desktop or server
to support a variety of USB 3.0 and USB 3.1 devices.
The card allocates USB 3.1 Gen 2 (10Gbps) bandwidth to the USB-C port, while USB 3.0
(5Gbps) bandwidth is shared equally between the card’s remaining ports (two USB-A
ports, and two motherboard-style headers).
Packaging contents
• 1 x 5-port USB 3.1 combo card
• 1 x low-profile bracket
• 1 x quick-start guide
Requirements
• A computer enabled with PCI Express, and an available PCI Express x4, x8, or x16 slot
• An available 15-pin SATA power connector (optional, but recommended)
• Any of the following operating systems:
o Windows® 10 (32-bit or 64-bit)
o Windows 8.1 (32-bit or 64-bit)
o Windows 8 (32-bit or 64-bit)
o Windows 7 (32-bit or 64-bit)
o Windows Server® 2012
o Windows Server 2008 R2
o Mac OS 10.8 and later (tested up to 10.10)
o
Linux® 3.5
• Optional: An available 19-pin USB 3.0 2-port header on your computer’s
motherboard or case
• Optional: An available 19-pin USB 3.0 2-port header cable
Instruction manual
2
System requirements are subject to change. For the latest requirements, please visit
www.startech.com/PEXUSB312EIC.
About USB 3.0, USB 3.1 Gen 1, and USB
3.1 Gen 2
USB 3.0 is also known as USB 3.1 Gen 1. This connectivity standard offers speeds up
to 5Gbps. Any mention of USB 3.0 in this manual or on the StarTech.com website for
PEXUSB312EIC refers to the 5Gbps USB 3.1 Gen 1 standard. Any mention of USB 3.1
Gen 2 refers to the 10Gbps Gen 2 standard.
The PEXUSB312EIC has both USB 3.1 Gen 1 (5Gbps) and USB 3.1 Gen 2 (10Gbps) ports.
About the card’s USB-C port
Not all USB-C ports support the full functionality of the USB Type-C standard. Some
ports might only provide data transfer, and might not support video (DP alt mode), or
USB power delivery 2.0.
The card’s USB-C port is USB 3.1 Gen 2 (10Gbps). This port supports data throughput
only. It does not support DP alt mode or USB power delivery.
Hardware installation
Install the low-profile bracket
The card can be installed in a low-profile or a full-profile computer. The full-profile
bracket comes preinstalled on the card, but if you have a small form-factor computer
you can install the low-profile bracket instead.
1. Use a Phillips head screwdriver to remove the two bracket screws from the card.
2. Remove the full-profile bracket from the adapter.
3. Line up the low-profile bracket with the bracket holes on the back of the card.
4. Insert the two bracket screws you removed in step 1 and tighten them in place.
Install the PCIe card
Warning! PCIe cards can be severely damaged by static electricity. If an anti-static strap
isn’t available, discharge any built-up static electricity by touching a large grounded
metal surface for several seconds.
1. Turn off your computer and any devices or peripherals that are connected to it (for example, printers, external storage, and so on).
2. Unplug the power cable from the back of your computer.
Instruction Manual
3
3. Disconnect any peripheral devices that are connected to your computer.
4. Remove the cover from your computer case. Consult the documentation that came with your computer for details about how to do this safely.
5. Locate an open PCIe slot and remove the corresponding metal cover plate from the back of your computer case. Consult the documentation that came with your computer for details about how to do this safely. This card works in PCIe slots of x4, x8, or x16 lanes.
6. Gently insert the card into the open PCIe slot and fasten the bracket to the back of the case.
Note: If you install the card into a low-profile (small form-factor) desktop system, it
may be necessary to replace the preinstalled full-profile bracket with the included lowprofile (half-height) installation bracket.
7. Optional: Connect a 15-pin SATA power connector from your computer’s power supply to the card’s SATA power connector.
Note: It’s highly recommended that you connect SATA power to ensure sufficient
power is provided to the card as well as to each USB port.
8. Optional: Connect a 19-pin USB 3.0 motherboard header cable to the
card’s motherboard header, and to USB 3.0 header on your computer’s case or motherboard.
9. Place the cover back onto your computer case.
10. Reconnect the power cable to the back of your computer.
11. Reconnect all of the peripheral devices that you disconnected in step 3.
12. Turn on your computer.
Driver installation
Install the driver
Depending on your operating system, once the card is installed in your host computer
the required drivers might automatically install. If drivers do not automatically install
once the card is inserted into your computer’s PCI Express slot, follow the instructions
below to manually install the driver.
1. If the Found New Hardware dialog box appears on your screen, close the dialog
box or click Cancel.
2. To download the latest drivers, open a web browser and navigate to
www.startech.com/PEXUSB312EIC.
3. Click the Support tab.
4. Download the driver.
Instruction Manual
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5. When the download is complete, extract the contents of the compressed file that
you downloaded.
6. Double-click the appropriate driver for the version of operating system that you’re
running and follow the on-screen instructions to complete the installation.
7. If prompted, restart your computer to complete the installation.
Instruction Manual
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Technical support
StarTech.com’s lifetime technical support is an integral part of our commitment to
provide industry-leading solutions. If you ever need help with your product, visit
www.startech.com/support and access our comprehensive selection of online tools,
documentation, and downloads.
For the latest drivers/software, please visit www.startech.com/downloads
Warranty information
This product is backed by a two-year warranty.
StarTech.com warrants its products against defects in materials and workmanship
for the periods noted, following the initial date of purchase. During this period,
the products may be returned for repair, or replacement with equivalent
products at our discretion. The warranty covers parts and labor costs only.
StarTech.com does not warrant its products from defects or damages arising from
misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their
officers, directors, employees or agents) for any damages (whether direct or indirect,
special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business,
or any pecuniary loss, arising out of or related to the use of the product exceed the
actual price paid for the product. Some states do not allow the exclusion or limitation
of incidental or consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.
Instruction manual
6
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Visit www.startech.com for complete information on all StarTech.com products and
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StarTech.com is an ISO 9001 Registered manufacturer of connectivity and technology
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Canada, the United Kingdom and Taiwan servicing a worldwide market.
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