Learn what a cloud phone system can do for your

Learn what a cloud phone system can do for your
RingCentral Office Product Overview
|
US
Learn what a cloud
phone system can do
for your business.
RingCentral Office Product Overview
Cloud Business Phone Systems
At one time, companies turned to hardware-based systems for basic telephone services, such as
call forwarding or extensions—because there was no other option.
But for today’s small businesses, on-premise PBXs simply aren’t practical. They’re expensive and difficult to maintain.
With a traditional PBX, you must hire a professional to perform simple tasks, such as adding or removing lines. PBXs are
also designed for centralized offices, so they can’t integrate multiple offices or home and mobile phones.
A cloud-based business phone system, on the other hand, uses the Internet to deliver all the features of an on-premise PBX—
minus the costly setup and the bulky hardware and since the Internet isn’t bound to a specific location, a cloud-based PBX
seamlessly integrates multiple locations and remote employees. RingCentral seamlessly integrates with your smartphone,
so you can manage your entire RingCentral phone system from your iPhone, Android, or Blackberry—wherever you go.
What Is RingCentral Office™?
RingCentral Office is the #1 cloud business
phone system that eliminates expensive
on-premise equipment, provides Plug&Ring™
ready phones and delivers enterprise-class
functionality.
Use RingCentral Office as your business phone,
business SMS, conferencing and fax system and get:
•
•
•
•
More power than a traditional phone system
One system for multiple locations and mobile employees
Unparalleled ease of use—no PBX expertise needed
Ultimate mobility and access from anywhere online
or on your smartphone and tablet
• No risk—reliable service with free 24x7 support1
• Best value with an all-inclusive, low fixed monthly cost
How Do I Purchase RingCentral Office?
Purchase RingCentral Office online in just
minutes, or contact sales to customize a
package tailored to your business’ needs.
You’ll get a low monthly rate and instant
activation — no setup fees, no contracts
required.
Sign up at
www.ringcentral.com
or contact our sales department
today at 1-855-774-2501
Each RingCentral Office plan includes:
• All business phone system features
• Unlimited calling and faxing anywhere in the US
and Canada
•
•
•
•
•
•
•
•
•
•
Unlimited calls, texts and faxes to your local numbers
Business SMS
Conferencing
Meetings2
BONUS 1000 toll-free minutes/mo3
1 local or toll-free main company number
1 local or toll-free fax number
1 local number per user
Free 24/7 customer support1
Account advisors that help set up your phone system,
at no cost
1
24/7 Customer Support for Office subscribers with 2 or more Users. Monday – Friday, 8am – 9pm EST / 5am – 6pm PST for Fax , Professional and Office subscribers with 1 User.
Fax 500 or Professional Pro subscribers should open a case at http://success.ringcentral.com/RCCallSupport.
2
RingCentral Meetings is avaialble for free with RingCentral Office Enterprise edition in the US
3
RingCentral Office (Unlimited) plan includes unlimited toll-free minutes.
2
Complete Business Phone System
Business Phone System
Auto-Receptionist
Employee and department extensions
Use your Auto-Receptionist to greet callers and route
them to any employee, any department, or any phone in
the world.
Accommodate local and satellite offices and employees—
wherever they are—with a flexible extension structure.
Accept faxes and use answering rules to block, screen,
and route calls through an easy-to-use interface.
Customize the greeting for your company. For example,
“press 1 for sales, press 2 for customer support, press 3 for
shipping information…”
When a customer calls, play an announcement, take a
voicemail, or ring office, mobile, or home phone numbers
in any order. The choice is yours.
Visual Voicemail
Manage your RingCentral voice and fax messages with
Visual Voicemail in your online account, the Softphone
desktop application, or the RingCentral Mobile App for
iOS and Android for mobile devices. Return calls, delete
messages, and more—all with a single click.
Dial-by-Name Directory
Provide a list of departments and employees to callers,
accessible by first or last name.
Music + Messages on hold
Reinforce your brand by playing music and messages to
callers while they wait.
Voicemail with email notifications
Take voicemails with advanced features like greetings,
multiple delivery options, and alerts. Retrieve voice
messages online or have them delivered to you by email.
Play them on your PC speakers or listen to them over
the phone.
Call and Fax Management
Answering Rules
Call Transfer
Configure the way callers reach individual extensions.
Direct callers to extensions, alternate phone numbers,
and voicemail based on date and time, date range and
callers’ phone numbers, as well as the number they dial
(if you have more than one).
Transfer calls to any extension in your company, or to any
number outside your business phone system.
Call Queues
Designate a group of employees with similar activities
or services to answer calls (eg. Sales or Billing.) Calls to
that group will be placed on hold until one of the group
members can take the call. Use music on hold to entertain
customers while they wait.
Call Screening and Blocking
Call Forwarding
Forward calls from your RingCentral number to your
mobile, home, or office phones. You can also use call
forwarding to direct calls to employees, partners, and
departments around the UK.
Call Recording4
Enable automatic call recordings for inbound and/or
outbound calling for single or multiple users. Or use
on-demand feature for recording individual calls.
Have your RingCentral auto-receptionist announce
incoming callers’ names with the option to accept, reject,
or send them to voicemail. You can also block calls.
Shared Lines
Call Logs
Call Park
A record of your calls and faxes is stored in your online
account. You’ll see who called, the phone number they
called from, the time and date they called, and the
duration of the call.
Park calls in the cloud, and retrieve
them from any phone in your system.
Park up to 50 calls simultaneously both inbound and outbound calls.
Share one phone number across multiple phones. Answer
calls from any phone.
4
Automatic call recording available with RingCentral Office (Unlimited) Plan.
3
RingCentral Office Product Overview I Complete Business Phone System
Intercom
Return calls with *69
Announce calls, visitors and ping colleagues on desk
phones across your office locations.
Press *69 to quickly return your most recent incoming
call (the Caller ID number of your most recent incoming
phone call must be available to use this feature).
Paging
Make real-time, one-way announcements to multiple
desk phones and overhead paging devices. Simply
Plug & Page™: Connect your paging devices and start
paging immediately, without complicated installation or
configuration.
Caller ID
See who’s calling you before you answer the phone with
Inbound Caller ID5. When you make calls, customise
which number you want the recipient to see on their
display by using Outbound Caller ID.
Presence across multiple devices
Presence enables you to monitor the phone status of your
colleagues and display on your desk phones. Whether
using your desk phone, smartphone or soft phone, you
can now share your presence status – available, busy or
on hold – with your admins or colleagues.
Extension Dialing
Dial extension numbers to connect with co-workers
quickly, no matter where they’re located.
Business SMS
Unlimited texts
Send messages from your
one business number. No need to use your personal number for texts.
Mobile devices
Use the RingCentral app for iPhone and Android to mobilize your phone system. Your one business number for voice, fax and
now Business SMS is travel ready.
Texting features
Business SMS seamlessly works across devices, including smartphones, tablets and PCs. There’s number blocking, push and
email notifications.
Conferencing
Unlimited, easy access
Enjoy unlimited audio conference
calling with a single company bridge. Each user gets their own host and participant access codes, so you can hold
conferences whenever you want, with up to 1000 attendees. Plus, local dial-in numbers are available in over 30 countries.
Host controls plus Invite
Hosts can mute participants, get caller count, record conferences, and join calls with one tap on the mobile app. Invite feature
makes starting conferences a snap with few simple clicks.
5
Inbound Caller ID available with RingCentral Office (Unlimited) plan.
4
RingCentral Office Product Overview I Complete Business Phone System
RingCentral MeetingsTM
Video Conference. Web Share.
RingCentral Meetings is a powerful but simple HD video conferencing and web sharing feature that enables you to hold
unlimited face-to-face meetings with anyone, from anywhere, using any device -- computer, tablet and smartphone.
• Invite up to 25 participants to your meeting
• Deliver presentations from anywhere using your PC, Mac, iPhone, iPad, or Android device
• Voice recognition highlights the current speaker so meetings stay organized
• Markup or draw on shared documents for more effective meetings
• Host and attendees can share presentations, websites, and files from Box and Dropbox.
• Use touch gestures to zoom in and focus on specific information on mobile screen
RingCentral Meetings is avaialble for free with RingCentral Office Enterprise edition in the US.
Internet Fax
Send and receive without a fax machine
Send and receive faxes by email, online, from Microsoft
Office®, cloud storage, and your mobile device.
RingCentral Office includes free fax software to
electronically sign and edit faxes. No fax machine or
dedicated line required.
Send faxes using a fax machine with the
analog adapter
Connect your existing fax machine to your RingCentral
service with an analog adapter.
Get faxes by email
HELLO!
Receive faxes as PDF email attachments.
Sign and edit faxes electronically
You can preview and print faxes, design custom cover
sheets, and annotate and sign your faxes electronically.
HELLO!
HELLO!
5
RingCentral Office Product Overview I Complete Business Phone System
Reliable Phone Service
International calling
Toll-free, local, or vanity numbers
Get low, competitive international long distance rates
and do business globally.
Choose a toll-free number that’s right for you—a
standard toll-free number (844, 855, 866, 877, and
888), or a true 1-800 number. RingCentral Office also
includes one dedicated toll-free number you can use for
Internet fax. Each line includes one direct local number.
Choose one or multiple area codes that make sense for
your business and get unlimited* calls and faxes with
your local numbers.
Smart numbers for voice and fax
• Use just one number for voice and fax
communication.
• Choose toll-free or local numbers with the area code
of your choice.
• Use vanity numbers to enhance your company image
(1-855-Your-Biz)
Virtual calling card
Forget plastic cards or lengthy PINs—make calls with
RingCentral. Simply dial your company’s RingCentral
number, log in, and dial out—it’s convenient and costeffective. You also display your company name and
number as your Caller ID.
Directory Listings
RingMe click-to-call me
Drive more traffic with RingMe, an embedded button
for your website and email signatures. It lets visitors
reach your business with a single click. Take advantage
of RingMe as part of your subscription plan at no
additional cost.
RingOut click-to-call out
Click a number from the web or Call Controller™ and
RingCentral will connect the party to your phone.
Increase your company’s visibility with
free publication of your business details
in local and national directories.
Integrations
RingCentral CloudFax
Easily send and receive faxes from your PC, email,
mobile device, and access files in cloud storage.
• Send a fax up to 50 recipients, attach a cover page
and see all your faxes in your RingCentral call logs.
• Receive and send faxes from your PC, mobile phone,
or Microsoft Office, get fax notifications, and much
more.
• With CloudFax™, it’s fast, easy, and free for all
RingCentral customers who have a Box, GoogleDocs
or Dropbox account to send files.
Microsoft Office and Outlook
Install the RingCentral Softphone for complete
integration with Microsoft® Office and Outlook®.
•
•
•
•
Use Outlook to receive voice and fax messages.
Call or fax your Outlook contacts instantly.
Send faxes from any Microsoft Windows application.
RingCentral App for Salesforce.com6
Seamless integration of RingCentral phone
system with Salesforce CRM, enabling
improved productivity and call efficiency.
•
•
•
•
Make calls from within Salesforce with one-click dialing.
Instantly view caller records on incoming call.
Work multiple call records simultaneously.
Easily log notes and view call reports within Salesforce.
Automatically identify callers as Outlook contacts.
6
RingCentral App for Salesforce.com is included in RingCentral Office Premium and Enterprise Edtions.
6
RingCentral Office Product Overview I Complete Business Phone System
RingCentral Mobile Apps
Take complete control of your phone system—directly from your smartphones and tablets.
Only RingCentral gives you full control to set up, manage, and access your phone system from your mobile devices.
Change your call handling rules, your voicemail greetings, even add users, from wherever you are. Access your calls,
voice messages, and faxes while on the go. Download the RingCentral app for your smartphone for FREE. It’s the perfect
companion to your RingCentral service.
• Manage your entire RingCentral phone system from
your mobile device
• Show your RingCentral business number as your
Caller ID when you make calls
• Control calls with advanced features, such as flip calls
to another device, record, park or transfer callers to
other extensions
• Send, forward, receive and view faxes right from your
mobile device. Easily access and fax multiple files to
multiple recipients from local storage or from Dropbox
and Box via CloudFax™
• Make and receive VoIP calls over Wi-Fi or 3G/4G
network without using minutes from your wireless
carrier plan
• Call quality tracker displays at a glance the status of
your VoIP connection
• Access your company directory separately from your
personal contacts
• Send and receive text messages to multiple recipients
with Business SMS
• Find messages easily with simple search bar
• Setup and start conference calls and online meetings
with one tap on Join as Host and easily invite
participants via text or email
• Initiate intercom or unpark calls using
touch-tone commands
• Available for iPhone, iPad, Android and Blackberry*
RingCentral Softphone
Manage calls, faxes and your entire account from any PC.
Screen and answer calls, listen to voicemails, send text-tospeech messages, and route calls on the fly with a single
click. You can intercept callers leaving a message, as well
as send and receive faxes. Softphone also enables click-tocall, as well as faxing from Microsoft Office applications,
and sync with Microsoft Outlook contacts.
7
Features may be different, depending on your device.
7
Full-Featured Business-Class IP Phones
Desk Phones
Purchase competitively priced IP phones
designed specifically for cloud-based
business phone systems. Polycom® and
Cisco® IP phones arrive preconfigured
with phone numbers and extensions—
simply plug your phones into your router
and make calls instantly. All phones come
with a one year warranty.
Lines
Display
Features
Polycom®
SoundPoint IP® 321
Polycom®
SoundPoint IP® 335
Basic IP Phone
HD IP Phone
2
2
258x128
258x128 backlit
• Dedicated 2.5-mm headset port
compatible with most monaural
mobile phone headsets
• Full-duplex hands-free
speakerphone
• Acoustic Clarity™ technology
• Individual volume settings
• Voice activity detection
• Comfort noise fill
• Low-delay audio packet
transmission
• Adaptive jitter buffers
• Packet loss concealment
• Acoustic echo cancellation
• Background noise
suppression
• Integrated Power over Ethernet
• Local feature-rich GUI
• Time and date display
• Dedicated RJ-9 headset port
• Dedicated 2.5-mm headset port
compatible with most monaural
mobile phone headsets
• Full-duplex hands-free
speakerphone
• Acoustic Clarity technology
• Individual volume settings
• Voice activity detection
• Comfort noise fill
• Low-delay audio packet
transmission
• Adaptive jitter buffers
• Packet loss concealment
• Acoustic echo cancellation
• Background noise
suppression
• Integrated Power over Ethernet
• Local feature-rich GUI
• Time and date display
Expansion modules
No
Network and provisioning
No
HD Voice
No
Yes
Warranty
One year
One year
6.7 in x 5.7 in x 6.9 in
6.7 in x 5.7 in x 6.9 in
Dimensions
No
• Two 10/100 Mbps
Ethernet ports
RingCentral list price
$139
$189
RingCentral price
with service
$99
$149
Phone rental price8
$7/month
$8/month
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
8
RingCentral Office Product Overview I Full-Featured Business-Class IP Phones
Desk Phones
Lines
Display
Features
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Network and provisioning
Polycom®
SoundPoint IP® 550
Polycom®
VVX 310
HD Manager IP Phone
Business IP Phone
2
6
258x128 backlit
208x104 backlit
Full-duplex hands-free speakerphone
Acoustic Clarity technology
Individual volume settings
Voice activity detection
Comfort noise fill
Low-delay audio packet transmission
Adaptive jitter buffers
Packet loss concealment
Acoustic echo cancellation
Background noise
suppression
Integrated Power over Ethernet
Local feature-rich GUI
Time and date display
Presence capable
• Two-port 10/100 Mbps Ethernet switch
• 6 line keys can display the presence status for up
to 10 users on the phone display
• Intelligent context-based soft keys
• Backlit display
• Polycom HD (high-definition) voice technology
• Share a single network connection with your
phone and PC using the integrated 2-port
Gigabit Ethernet switch
• Dedicated RJ-9 headset port
• Integrated Power over Ethernet (PoE) support
(Class 2)
• Two-port 10/100/1000 Mbps Ethernet switch
HD Voice
Yes
Yes
Warranty
One year
One year
10.5 in x 6 in x 7.5 in
7.5 in x 6 in x 7 in
Yes
No
$289
$179
RingCentral price
with service
$249
$159
Phone rental price8
$16/month
$9/month
DImensions
Expansion modules
RingCentral list price
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
9
RingCentral Office Product Overview I Full-Featured Business-Class IP Phones
Desk Phones
Lines
Display
Features
Network and provisioning
Polycom®
VVX 410
Polycom®
VVX 500
Advanced Color IP Phone
Advanced Executive Color IP Phone
12
12
340x240 backlit
340x240 backlit
• 12 line keys can display the presence status for
up to 10 users on the phone display
• Intelligent context-based soft keys
• Backlit color display
• Polycom HD (high-definition) voice technology
• Share a single network connection with your
phone and PC using the integrated 2-port
Gigabit Ethernet switch
• Dedicated RJ-9 headset port
• Integrated Power over Ethernet (PoE) support
(Class 2)
• 12 touch keys can display the presence status for up to
10 users on the phone display
• Intelligent context-based soft keys
• Future expansion options via USB flash drive, camera,
and other options
• Large backlit capacitive multitouch display
• Polycom HD (high-definition) voice technology
• Share a single network connection with your phone
and PC using the integrated 2-port Gigabit Ethernet
switch
• Dedicated RJ-9 headset port
• Integrated Power over Ethernet (PoE) support
(Class 2)
• Two-port 10/100/1000 Mbps Ethernet switch
• Two-port 10/100/1000 Mbps Ethernet switch
HD Voice
Yes
Yes
Warranty
One year
One year
7.5 in x 6 in x 7 in
7.5 in x 6 in x 7 in
No
No
$239
$339
RingCentral price
with service
$209
$299
Phone rental price8
$13/month
$20/month
DImensions
Expansion modules
RingCentral list price
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
10
RingCentral Office Product Overview I Full-Featured Business-Class IP Phones
Desk Phones
Polycom® IP 650
with expansion modules
Polycom®
IP 650
Lines
Display
Features
Cisco®
SPA 303
HD Manager IP Phone
+1
+2
+3
Business IP Phone
6
14
28
42
3
320X160
• 4 context sensitive “soft”
keys26 dedicated “hard” keys
• 6 line keys with bi-color
(red/green) LED
• 8 feature keys
• 6 display/menu
navigation keys
• 2 volume control keys
• Illuminated mute key
• Illuminated headset key
• Illuminated hands-free
speakerphone key
• Dedicated hold key
• Integrated Power over
Ethernet
• Local feature-rich GUI
• Time and date display
• Presence capable
128 x 64
Include all the features of Polycom
IP 650.
Expansion modules Add these
features:
• 14 additional lines per expansion
module
• Augments user interface
• Can be added or removed from
host phone at any time
• High resolution graphical LCD
• Full-featured business-class
IP phones
• Wideband audio for exceptional
voice clarity
• Integrated two-port Ethernet
switch enabling connection to PC
or device in addition
to phone
• Speakerphone, caller ID, call hold,
conferencing, and more*
• Three line keys for managing up
to 3 simultaneous calls
• Application support on the phone
to enhance productivity
• Encryption for enhanced security
• Requires an external power
adapter for Power over Ethernet
(POE) support
• Integrated Power over Ethernet
• Local feature-rich GUI
• Time and date display
• Presence capable
Network and provisioning
• Two-port 10/100 Mbps
Ethernet switch
• Single 10/100 Mbps Ethernet
port
HD Voice
No
No
No
Warranty
One year
One year
One year
12.5 in x 13.25 in x 3.5 in
5 in x 5 in x 6.5 in x 2.5 in
6.7 in x 5.7 in x 6.9 in
DImensions
Expansion modules
RingCentral list price
Yes
+1
+2
+3
No
$389
$559
$729
$899
$159
859
$119
RingCentral price
with service
$349
Phone rental price8
$22/month
519
689
$
$
$
$35/mo
$45/mo
$55/mo
$8/month
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
11
RingCentral Office Product Overview I Full-Featured Business-Class IP Phones
Desk Phones
Cisco SPA 508G
with expansion modules
Cisco ®
SPA 508G
Lines
+2
8
32
64
128 x 64
•
•
•
•
•
•
•
•
Network and provisioning
+1
( up to 32 with expansion modules)
Display
Features
8 line IP Phone
•
•
•
•
•
Dedicated illuminated buttons for:
Audio mute on/off
Headset on/off
Speakerphone on/off
4-way rocking directional knob for menu
navigation
Dedicated hold button
Settings button for access to feature, setup,
and configuration menus
Volume control rocking up/down knob
controls handset, headset, speaker, ringer
Standard 12-button dialing pad
Integrated Power over Ethernet
Local feature-rich GUI
Time and date display
Presence capable
Include all the features of
Cisco SPA 508G.
Expansion modules Add these features:
• 32 additional lines per expansion module
• Can be added or removed
from host phone at any time
• Two-port 10/100 Mbps Ethernet switch
HD Voice
Yes
Yes
Warranty
One year
One year
10.5 in x 6 in x 7.5 in
5 in x 5 in x 6.5 in x 2.5 in
DImensions
Expansion modules
RingCentral list price
Yes
+1
+2
$239
$309
$379
RingCentral price
with service
$199
Phone rental price8
$13/month
269
$
$18/mo
339
$
$22/mo
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
12
RingCentral Office Product Overview I Full-Featured Business-Class IP Phones
Desk Phones
Cisco SPA 525G2
with expansion modules
Cisco®
SPA 525G2
Lines
Display
Features
Network and provisioning
Advanced Executive Color
IP Phone
+1
+2
2
32
64
320X240
• 5 illuminated call appearance line buttons
with tricolor LEDs
• Dedicated hold key
• Dedicated voicemail key with 1-button
access
• Dedicated menu key
• Dedicated lighted mute key
• Dedicated lighted headset key
• Dedicated lighted speakerphone key
• Dedicated lighted message waiting
indicator
• 5-way navigational buttons
• 4 soft-key buttons
• Dedicated volume-control toggle
• Customizable screen saver on phone
display (Photo Album)
• Music player (MP3)
• RSS web services
• Cisco MonitorView
• Presence capable
Include all the features of
Cisco SPA 525G2.
Expansion modules
Add these features:
• 32 additional lines per expansion module
• Augments user interface
• Can be added or removed from host phone
at any time
• Single 10/100 Mbps Ethernet port
• Wi-Fi – 802.11b/g/e
HD Voice
No
No
Warranty
One year
One year
8.4 x 8.3 x 1.7 in
5 in x 5 in x 6.5 in x 2.5 in
Dimensions
Expansion modules
RingCentral list price
RingCentral price
with service
Phone rental price8
Yes
+1
+2
$319
$449
$509
$279
$18/month
409
$
$25/mo
469
$
$30/mo
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
13
RingCentral Office Product Overview I Full-Featured Business-Class IP Phones
Polycom®
IP 6000
Enjoy clearer, more productive business conversations using this IP conference
phone with Polycom HD Voice technology, 12 foot microphone range and power
over Ethernet (PoE). It is designed to resist interference from mobile phones and
provide high resolution call information with multi-language support.
RingCentral list price
$649
RingCentral price
with service
$599
Phone rental price8
$40/month
Cisco®
SPA-122 (ATA)
The Linksys® ATA Phone Adapter provides high-quality, feature-rich Internet
telephone service using your existing analog phones. Plug your phone into the
adapter telephone jack, and your adapter to your router using a standard Ethernet
jack for clear telephone reception every time. You can even use the adapter with
your existing fax machine; simply plug in a fax machine instead of an analog phone
and send faxes—no additional setup required.
RingCentral list price
$119
RingCentral price
with service
$79
Phone rental price8
$5/month
8
Phone rental option is only available with multi-year contract. Contact sales for details and pricing.
Sign up at www.ringcentral.com or contact
our sales department today at 1-855-774-2501
RingCentral, Inc. 1400 Fashion Island Blvd, San Mateo, CA 94404. www.ringcentral.com
©2014 RingCentral, Inc. All rights reserved. RingCentral, RingCentral logo and RingCentral Office are registered trademarks of RingCentral, Inc.
Other third party marks and logos displayed on this document are trademarks of such respective third parties. 14
CT2589
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising