SLS RTF Warranty
Codonics® Safe Label System™ Return to Factory Limited Warranty
WHAT WE WILL PROVIDE
Codonics products are warranted by Codonics, Inc. against defects in
materials and workmanship for 12 months from the date of original
purchase. During that warranty period we will repair, or at our
option, replace free of charge, a product component that proves to be
defective in either material or workmanship within 15 days of receipt
of the component, provided you return the component, shipping
prepaid, to your nearest Codonics Service Center (Cleveland, Ohio
USA or Lisbon, Portugal).
LIMITATIONS
This warranty does not apply if the product has been damaged by
accident, misuse, abuse, incorrect installation, or unauthorized
modifications. This warranty does not cover consumable items.
No other express warranty is given. The repair or replacement of a
product is your exclusive remedy. EXCEPT FOR THE EXPRESS
WARRANTIES CONTAINED HEREIN, CODONICS, INC.
DISCLAIMS ALL WARRANTIES ON THE PRODUCTS
FURNISHED HERE UNDER, INCLUDING ANY AND ALL
IMPLIED WARRANTIES FOR MERCHANTABILITY AND
FITNESS. Some states, provinces, or countries prohibit limitations
on the length of an implied warranty; therefore the above-cited
limitations may not be applicable to you. IN NO EVENT SHALL
CODONICS, INC. BE LIABLE FOR CONSEQUENTIAL
DAMAGES. Some states, provinces, or countries prohibit the
exclusion or limitation of incidental or consequential damages;
therefore the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state, province to province, or
country to country.
Products are sold on the basis of the specifications applicable at the
time of manufacture. Codonics, Inc. shall have no obligation to
modify or update products once sold.
NO AGENT, REPRESENTATIVE, DEALER, OR EMPLOYEE OF
THE COMPANY HAS THE AUTHORITY TO INCREASE OR
ALTER THE OBLIGATIONS OF THE WARRANTY.
SHIPPING INSTRUCTIONS
A Return Materials Authorization (RMA) number must be obtained
from your sales/customer service representative. You must provide
the serial number of the Product and must have original packing
material before an RMA number will be issued. If packing materials
are needed, you are responsible for their purchase. Any damage
incurred in transit is not covered by the 12 month limited warranty.
Codonics suggests that you insure the shipment en route to the
service center. In addition, failure to use proper packaging material
and an RMA number for returns may result in Products being
rejected at the factory. Should your product require service, return it
with the following information attached: owner’s name, address, and
telephone number, the model number, the complete serial number,
and a clear description of the problem and service required.
VERY IMPORTANT: Be certain to remove any media and follow
the User Manual for information on shipping the product.
The packaged unit should be shipped to a Codonics designated
Technical Brief
collection point or factory. Contact your sales representative for
assistance. The RMA number should be clearly written on the outside
of the box. In any correspondence, refer to the product by model
number and serial number.
Whether the unit is under warranty or not, it is your responsibility to
pay shipping charges for delivery to Codonics.
After warranty repairs are completed, Codonics will return the unit
with postage prepaid. Out-of-warranty repairs will be returned
C.O.D., billed to a major credit card, or on previously established
credit (covering shipping costs and the service charge).
POLICIES
Turnaround time is the number of working days from the date of
receipt in the Codonics service facility, not including return shipping
time. Factory Repair Services average a 15 working day turnaround
time. The determination for either repair or replacement of a returned
major component rests entirely with Codonics Customer Service.
If no problem is found, each out-of-warranty unit returned is subject to
a $552 handling fee. Bench rates for out-of-warranty labor are
$138/hour (2 hour minimum).
Products returned without an RMA number are subject to delays or
return to sender. If repair requests are not covered under warranty, the
customer is notified before any repairs are made.
EXTENDED WARRANTY
In order to maintain uninterrupted warranty coverage, Codonics offers
Extended Warranty for the SLS. Under Extended Warranty, faulty
major components are repaired or replaced, at Codonics’ option, with
no additional charge to customer. Codonics repairs the component,
typically within 15 working days of receipt of the Product at Codonics,
and pays for the standard return shipping to the customer. Customers
are responsible for paying the shipping charges from the customer site
to Codonics.
As with in-warranty returns, customers must obtain a Return Materials
Authorization number (RMA) and mark it clearly on the packaging
prior to shipping the faulty product to Codonics.
Extended Warranty is priced on a yearly basis and can be purchased
for any single or multiple units installed at a site locations. Pricing
may be obtained from your sales representative.
OUT OF WARRANTY REPAIR
Out-of-warranty repair requires that Codonics Customer Service
receive a purchase order prior to scheduling of the actual repair
service. Copies must be sent via mail, but a facsimile copy is
acceptable to allow scheduling of the repair service. A verbal
confirmation of the purchase order is acceptable to receive an RMA
number. Codonics Customer Service must receive a hard copy
purchase order before repaired units will be returned to the customer.
SERVICE WARRANTY
In warranty repairs are warranted for the balance of the remaining
warranty period or a minimum of 90 days from the date of service
whichever is longer. Any out-of-warranty repairs are warranted against
defects in materials and workmanship for a period of 90 days from the
date of service.
Copyright © 2010 by Codonics, Inc. All registered and unregistered trademarks are the property of their respective owners.
Printed in U.S.A. 901-240-001.01
SLS EXTENDED WARRANTY
Return to Factory Warranty coverage is available through year
five.
CONTACTING CODONICS:
Codonics Direct Technical Support (English Speaking) is available 24
hours per day. Telephone hotline support Domestic: 800-444-1198 or
International: +1-440-243-1198. By email: support@codonics.com
How do I order?
When placing your initial order for a Codonics SAFE LABEL
SYSTEM, simply order the appropriate warranty option in
addition to the product.
Codonics Europe, Middle East, and Africa support may be contacted
using +3 51 217 721 050; EU-Support@codonics.com
Single year Warranties
Part Number / Description
SLS-RTF-2
Safe Label
year 2
SLS-RTF-3
Safe Label
year 3
SLS-RTF-4
Safe Label
year 4
SLS-RTF-5
Safe Label
year 5
System, Global, Return to Factory,
System, Global, Return to Factory,
Codonics Japan may be contacted using +81 (0) 3-5730-2297.
Codonics China may be contacted using, in China, 800-820-8635, or
by email to chinasupport@codonics.com.
Problem reports and software updates are available by contacting
e-mail address: support@codonics.com
System, Global, Return to Factory,
System, Global, Return to Factory,
Multiple Year Combination Warranties:
Part Number / Description
SLS-RTF-2-3 Safe Label System, Global, Return to Factory,
covers years two through three
SLS-RTF-2-5 Safe Label System, Global, Return to Factory,
covers years two through five
Copyright © 2010 by Codonics, Inc. All registered and unregistered trademarks are the property of their respective owners.
Printed in U.S.A. 901-240-001.01
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