user manual - Custom Spa

user manual - Custom Spa
USER MANUAL
TG02H
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2014 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of this manual in whatever form,
whether by printed or electronic means,
is forbidden. While guaranteeing that the
information contained in it has been carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this
manual bear no responsibility for how the
manual is used.
Information regarding any errors found in it
or suggestions on how it could be improved
are appreciated. Since products are subject to continuous check and improvement,
CUSTOM S.p.A. reserves the right to make
changes in information contained in this
manual without prior notii cation.
The pre-installed multimedia contents
are protected from Copyright CUSTOM
S.p.A. Other company and product names
mentioned herein may be trademarks of
their respective companies. Mention of
third-party products is for informational
purposes only and constitutes neither
an endorsement nor a recommendation.
CUSTOM S.p.A. assumes no responsibility
with regard to the performance or use of
these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the characteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Make sure that the device rests on a hard
(non-padded) surface and that there is
sufi cient ventilation.
• When positioning the device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncertain, contact your dealer.
• Make sure the electrical system that
supplies power to the device is equipped
with a ground wire and is protected by a
differential switch.
• Do not block the ventilation openings.
• Do not insert objects inside the device as
this could cause short-circuiting or damage components that could jeopardize
printer functioning.
• Do not carry out repairs on the device
yourself, except for the normal maintenance operations given in the user
manual.
• Make sure that there is an easily-accessible outlet with a capacity of no less
than 10A closely to where the device is
to be installed.
• Periodically perform scheduled maintenance on the device to avoid dirt build-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• Do not touch the head heating line with
bare hands or metal objects. Do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very
hot.
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or
property occurring as a result of tampering,
structural or functional modii cations, unsuitable or incorrect installations, environments not in keeping with the equipment’s
protection degree or with the required temperature and humidity conditions, failure
to carry out maintenance and periodical
inspections and poor repair work.
THE CE MARK AFFIXED TO
THE PRODUCT CERTIFY
THAT THE PRODUCT SATISFIES THE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the essential Electromagnetic Compatibility and
Electric Safety requirements laid down in
Directives 2006/95/CE and 2004/108/CE
inasmuch as it was designed in conformity
with the provisions laid down in the following Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technology Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics –
Limits and methods of measurement)
• EN 60950-1 (Safety of information
equipment including electrical business
equipment)
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means
that used electrical and electronic products
shall NOT be mixed with unsorted municipal waste. For more detailed information
about recycling of this product, refer to the
instructions of your country for the disposal
of these products.
• Do not dispose of this equipment as
miscellaneous solid municipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European Directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equipment and the equipment can also be
handed over to a distributor at the moment of purchasing a new equivalent
type.
• The public administration and producers
of electrical and electronic equipment
are involved in facilitating the processes
of the re-use and recovery of waste electrical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning arrangements.
• Unauthorised disposal of waste electrical
and electronic equipment is punishable
by law with the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
MANUAL
For details on the commands,
refer to the manual with code 77200000003000
TABLE OF CONTENTS
1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1 Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Explanatory notes used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
DESCRIPTION
2.1
2.2
2.3
2.4
2.5
2.6 Box content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Status led lashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1
3.2
3.3
3.4
3.5
3.6
Fastening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Paper roll holder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Serial port setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1 Switch the device ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2 Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.3 Issuing ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5
CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1 5.2
5.3
5.4
5.5
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printer status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1
6.2
6.3
6.4 Printer paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7
7
SPECIFICATION
7.1 7.2 7.3
7.4 Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Character speciications in ESC/POS™ emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Character sets in ESC/POS™ emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
8
CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
9 ACCESSORIES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
10 TECHNICAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
8
1
INTRODUCTION
1.1
Document structure
This document includes the following chapters:
1
INTRODUCTION
information about this document
2
DESCRIPTION
general description of device
3
INSTALLATION
information required for a correct installation of the device
4
OPERATION
information required to make the device operative
5 CONFIGURATION description of the coniguration parameters of the device
6
information for a correct periodic maintenance
MAINTENANCE
7 SPECIFICATION technical speciication for the device and its accessories
8
CONSUMABLES
description and installation of the available consumables for the device
9
ACCESSORIES
description and installation of the available accessories for the device
10 TECHNICAL SERVICE
1.2
information required for contacting the technical service
Explanatory notes used in this manual
NOTE:
Gives important information or suggestions relative to the use of the device
ATTENTION:
Gives information that must be carefully followed to guard against damaging the
device
DANGER:
Gives information that must be carefully followed to guard against operator injury or
damage
9
10
2
DESCRIPTION
2.1
Box content
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
Standard model
1. Device
2. Locking ring
3. Paper roll
4. Disks for the paper roll
containment
5. Installation instruction
sheet
1
2
3
4
5
11
Model with illuminated paper bezel
1. Device
2. Locking ring
3. Paper roll
4. Disks for the paper roll containment
5. Installation instruction sheet
1
2
3
4
5
• Open the device packaging.
• Take out the device.
• Take out the rest of the content.
• Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.
12
2.2
Device components
Standard models
1. Paper out
9. Device chassis
2. Connector for near paper end sensor (external)
10. Sensor for paper detection
3. Status led
11. Paper jam sensor
4. Power supply port
12. Paper input
5. AUX port (optional)
13. Inspection door
6. USB port
14. LF LINE FEED key
7. RS232/TTL serial port
15. FF FORM FEED key
8. Serial RS232/TTL coniguration
16. Paper roll holder
16
15
14
1
13
2
12
3
11
10
4
5
9
6
7
8
13
Model with illuminated paper bezel
1. Inspection door
9. Serial RS232/TTL coniguration
2. Illuminated paper bezel
10. Device chassis
3. Paper out
11. Sensor for paper detection
4. Connector for near paper end sensor (external)
12. Paper jam sensor
5. Power supply port
13. Paper input
6. AUX port (optional)
14. LF LINE FEED key
7. USB port
15. FF FORM FEED key
8. RS232/TTL serial port
16. Paper roll holder
16
1
15
2
14
3
4
13
12
11
5
6
10
7
8
14
9
2.3
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
PC
SN
HW
15
2.4
Key functions: power up
POWER UP
FF
LF
FF
LF
Hold
down
Hold
down
printing
FONT TEST
printing
SETUP report
FF
LF
FF
Fast
push
Fast
push
skip the
SETUP mode
enter the SETUP MODE
FF
LF
Fast
push
next
parameter
16
LF
FF
LF
Fast
push
modify
parameter
2.5
Key functions: standby
STANDBY
FF
LF
Fast
push
Printing
demo ticket
FF
LF
Fast
push
Advance the paper
(preset length)
17
2.6
Status led lashes
The Status led indicates hardware status of device. Given in the table below are the various led signals and the corresponding device status.
STATUS LED
-
DESCRIPTION
OFF
PRINTER OFF
ON
PRINTER ON: NO ERROR
x2
HEADING OVER TEMPERATURE
x3
PAPER END
x4
POWER SUPPLY VOLTAGE INCORRECT
x5
RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x6
COMMAND NOT RECOGNIZED
x7
COMMAND RECEPTION TIME OUT
x8
INSPECTION DOOR OPEN
x9
PAPER JAM
x 10
RECEIVING DATA
GREEN
(Standard
model)
BLUE
(Model with
illuminated
paper bezel)
GREEN
(Standard
model)
BLUE
(Model with
illuminated
paper bezel)
18
3
INSTALLATION
3.1
Fastening
Model with illuminated paper bezel
The device is provided with four ixing holes on the front of device (see following igure). To fasten the device on a panel, use four M3 screws by following the scheme A.
SCHEME A
Fixing on the rear side
of the panel
No.4 threaded nuts
No.4 M3 button
head screws
The drilling on the panel must comply with the measures shown in the following pages.
19
Standard model
The device is provided with four ixing holes on the front of device (see following igure). To fasten the device on a panel, use four M3 screws by following the schemes B or C.
SCHEME B
No.4 threaded nuts
No.4 M3 flat
head screws
No.4 threaded nuts
No.4 M3 square
neck screws
Fixing on the front side
of the panel
SCHEME C
Fixing on the rear side
of the panel
The drilling on the panel must comply with the measures shown in the following page.
20
Drilling for mounting on panel with
SCHEME A
84 ±0.1
78
18
33 ±0.1
2.9
3
.5
ø4
Drilling for mounting on panel with
Drilling for mounting on panel with
SCHEME B
SCHEME C
83 ±0.1
87
83 ±0.1
8
71
5.5
72
14
95 ±0.1
76
95 ±0.1
37.5
13
2
15
.3
ø4
.3
ø4
8
NOTE: All the dimensions shown in igures are in millimetres.
21
3.2
Paper roll holder assembly
2
1
Left side
This side facing down
Fix the paper roll pin to the bracket with
the supplied screw. Follow the assembly
direction shown in the detail box.
3
Right side
SEE NEXT
PARAGRAPHS
Use the three threaded inserts on the frame to secure
the bracket in one of 5 positions illustrated on the
next page. The bracket can be mounted on the
right or on the left side of the device.
22
Load the paper roll following
the instructions provided in the paragraph
"Paper roll holder assembly".
Mounting positions (right side or left side)
P1
P4
P2
P5
P3
23
3.3
Connections
The following igure shows the possible connections for the device.
ATTENTION:
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE:
If RS232 and USB connectors are inserted, communication port is USB.
Optional
port
J3
J8
Near paper end
(optional)
24
Power supply
Input/output
signal
J10
J5
J12
PC
USB device
PC
serial device
3.4
Pinout
POWER SUPPLY
1
Male 4 ways JST connector (90°) [JST00621 B4PS-VH(LF)(SN)]
4
1 OUT
2 +Vin
J3
3 GND
4 IN
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Female JST connector
series VHR-4N or VHR-4M
Power supply cable
1
4
2
PIN
Signal
1
Cable
color
White
2
Red
+Vin
3
Black
GND
4
Orange
IN
OUT
1
USB INTERFACE
Female USB type B connector
3
4
1 USB0-VBUS
J10
(in)
2 USB0_D-
(in/out)
3 USB0_D+
(in/out)
4 GND
SH1 SHIELD
SH2 SHIELD
25
1
8
RS232/TTL SERIAL INTERFACE
Female RJ45 connector
1 +3.3V
2 GND
J5
3 TX
During transmission, takes the values “0” and “1” depending on data
4 RX
During reception, takes the values “0” and “1” depending on data
5 RTS
When “0”, printer is ready to receive data
6 +Vi
7 EN-3V3
8 IO
1
2
3
4
5
6
7
8
DEVICE
GND
RXD
TXD
TXD
RXD
RTS
GND
RTS
1
2
3
4
5
6
7
8
9
DB9
RJ45
NOTES:
Device > PC connection
The following picture shows an example of connection between the device and a personal computer using a 8 pin
RJ45 serial connector:
PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.
26
NEAR PAPER END
1
4
Male 4 ways JST connector (S4B-PH-SM4-TB)
1 +3.3V
2 NPE
J8
(in)
3 GND
4 VLED-SENS
NOTE: Cable for near paper end sensor.
The following igure shows the connector pinout of the near paper end sensor cable for the device:
Female JST connector
series PHR-4
Cable for near paper end senor
1
PIN
1
4
Cable
color
Red
Signal
+3.3V
2
Blue
NPE
3
Black
GND
4
Yellow
VLED-SENS
27
1
5
AUX INTERFACE (OPTIONAL)
Molex male connector 53261-0571 series (90°)
1 +Vin
2 GND
J12
3 AUX-IN1
4 AUX-IN2
5 AUX-OUT1
NOTE: AUX Cable.
The following igure shows the connector pinout of the AUX cable for the device:
Female MOLEX connector
series 51021-0500
AUX cable
1
4
28
PIN
Signal
1
Cable
color
Red
2
Black
GND
3
Yellow
AUX-IN1
4
Orange
AUX-IN2
5
Blue
AUX-OUT1
+Vin
3.5
Serial port setting
Appropriately conigure the type of serial communication by connecting the pads according to one of the two schemes shown in the igure (use a soldering iron). The device leaves the factory with the serial RS232 coniguration.
WARNING: Paying attention to not heat excessively the closer components, to avoid to damage them.
Serial RS232
Serial TTL
JP11
JP11
JP6
JP5
JP7
JP6
JP5
JP7
In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has
been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD.
29
Transmission format
START
BIT
BIT 0
BIT 1
BIT 2
BIT 3
BIT 4
BIT 5
BIT 7(1) PARITY
BIT(2)
BIT 6
STOP
BIT
NEXT
START
BIT
Notes:
(1) Bit 7 is present if only in the printer set-up is enabled 8 bit/char as data length.
(2) Parity Bit is preset if only in the printer set-up the parity is enabled.
RTS/CTS Protocol
STOP
RD
DATA
DATA
START
STOP
START
STOP
DATA
WAIT
START
RTS
XON/XOFF protocol
STOP
RD
STOP
DATA
WAIT
DATA
START BIT
START BIT
STOP
TD
0x13(XOFF)
START BIT
30
STOP
0x11(XON)
START BIT
3.6
Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
DESCRIPTION
INSTALLATION PROCEDURE
Driver per Windows XP
Driver per Windows VISTA (32/64bit)
Windows
Driver per Windows 7 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Driver per Windows 8 (32/64bit)
Follow the instruction get back on the
README.TXT ile. You can ind it in the
software package downloaded in advance.
Linux
Android
iOS
Library for CustomAndroidAPI
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
Library for CustomiOSApi
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTA:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.
31
32
4
OPERATION
4.1
Switch the device ON
2
1
IN DC 12-24V
0.7-0-4A
Standard model
Power supply cable
(not included)
Model with illuminated paper bezel
External power
supply unit
(optional)
Connect the power supply cable to the device.
Use the type of electrical power supply
indicated on the label.
The status LED lights green (standard model),
the printer bezel lights blue (model with illuminated
paper bezel). The device is ready.
33
4.2
Loading the paper roll
To change the paper proceed as follows. At every change of paper, check inside the printer to locate and remove any
scraps of paper.
1
3
SEE
PREVIOUS
PARAGRAPHS
Adjust the paper roll holder following
the instructions provided in the paragraph
"Paper roll holder assembly".
2
Rib on the
seeger
Rib on the
seeger
Insert on the pin the seeger included,
pay attention to the orientation of the rib.
34
Insert on the pin, the disk of containment,
the paper roll and the disk of containment.
4
Insert the paper into the the input mouth
so that it unrolls correctly, as shown in figure.
5
VROOM
Wait until the paper is
automatically loaded.
35
4.3
Issuing ticket
1
3
Printing
head
Paper
input
The device starts the ticket printing.
2
Ticket
printed
Paper
output
During printing, the ticket is presented
in the paper mouth
36
Ticket
withdrew
Paper
output
Serrated
Blade
The user picks up the ticket by pulling it slightly
towards you. The ticket is cut from the serrated blade.
5
CONFIGURATION
5.1
Coniguration mode
To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows.
1
2
FF
LF
Code Table [num] ......................: 00
Font Type...................................: International
Speed/quality.............................: Normal
PaperEnd Buffer Clear ..............: Disabled
Print density...............................: 0%
[LF] to enter setup
[FF] to exit setup
The printer prints the report with
parameters for printer settings
3
FF
LF
Enter
printer
setup
While pressing the LF LINE FEED key and
the FF FORM FEED key, switch on the
printer by inserting the power supply cable.
Press the LF LINE FEED key to enter
the configuration mode
37
5.2
Setup report
The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs.
PRINTER NAME and
FIRMWARE MODULES
RELEASE
TG02H printer
SCODE <code>
FCODE <code>
-
rel 1.00
rel 1.00
PRINTER SETTINGS
DEVICE
STATUS
PRINTER
PARAMETERS
KEYS FUNCTIONS
38
PRINTER TYPE ....................................TG02H
PRINTING HEAD TYPE ........................KF2002
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
HEAD VOLTAGE
[V] = 04.84
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Address Number ..................... :
USB Virtual COM............................. :
Print Mode ....................................... :
Autofeed CR .................................... :
Chars / inch ..................................... :
Code Table [num] ............................ :
Font Type......................................... :
Speed / Quality................................ :
PaperEnd Buffer Clear .................... :
Print Density.................................... :
[ LF] to enter setup
[ FF ] to exit setup
9600 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Disabled
Reverse
Enabled
12 cpi def
00
International
Normal
Disabled
0%
5.3
Printer status
The printer operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:
PRINTER TYPE
device model
PRINTING HEAD TYPE
print head model
INTERFACE
interface present
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EEPROM TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
POWER ON COUNTER
number of power-ups made
PAPER PRINTED
centimetres of paper printed
39
5.4
Printer parameters
This printer allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the printer has been turned off and they are stored in non-volatile memory.
RS232 BAUD RATE
Communication speed of the serial interface:
9600 D
4800
2400
1200
115200
57600
38400
19200
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH
Number of bit used for characters encoding:
7 bits/car
8 bits/car D
NOTE: Parameter valid only with serial interface.
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
NOTE: Parameter valid only with serial interface.
RS232 HANDSHAKING
Handshaking:
XON/XOFF D = software handshaking
Hardware =
hardware handshaking (CTS/RTS)
NOTES:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the printer sends the XOFF (0x13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the printer
sends the XON (0x11) on the serial port.
BUSY CONDITION
Activation mode for Busy signal:
OffLine/ RXFull = Busy signal is activated when the printer is both in OffLine status and
the buffer is full
RXFull D =
Busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of more
than a USB device connected with the same PC):
0D
1
40
2
3
4
5
6
7
8
9
USB VIRTUAL COM
Setting the USB port as a virtual serial port:
Disabled D
Enabled
= Virtual COM disabled
= Virtual COM enabled
NOTA: To use this coniguration it is necessary to install an addictional driver.
PRINT MODE
Printing mode:
Normal =
Reverse D =
AUTOFEED CR
Setting of the Carriage Return character:
Disabled =
Enabled D =
CHARS / INCH
enables printing in normal writing way
enables printing rotated 180 degrees
Carriage Return disabled
Carriage Return enabled
Font selection:
12 cpi def D
12/16 cpi
16/22 cpi
NOTES:
CPI = Characters Per Inch
CODE TABLE [num]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
Setting the digit for units:
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTE:
See the paragraph 7.4 to learn about the character tables corresponding to the identiication numbers set with this parameter.
The character tables set with this parameter are the same set with the command 0x1B 0x74 (refer to the
Commands Manual of the device).
FONT TYPE
Setting of the font type:
International D
Chinese GB18030
Korean PC949
=
=
=
Enables the use of the 256-characters font tables
Enables the use of the chinese extended font GB18030-2000
Enables the use of the korean font PC949
NOTE: When the “INTERNATIONAL” font type is enabled, must be selected the desired character code
table (parameter “CODE TABLE”). When the chinese or korean font is enabled, the selection of the character
code table is suspended (par. “CODE TABLE”).
41
SPEED / QUALITY
Setting of printing speed and printing quality:
Normal D
High Quality
PAPEREND BUFFER
CLEAR
PRINT DENSITY
Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
Disabled D = The data remain in the receive buffer. When the paper runs out, the printer
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = When the paper runs out, all data in the receive buffer are deleted.
Adjusting the printing density:
-50%
-37%
-25%
42
-12%
0D
+12%
+25%
+37%
+50%
5.5
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down both the LF LINE FEED key and the FF FORM FEED key, the printer enters the selftest routine and print the setup report. The printer remains in standby until a key is pressed or characters are received
through the communication port (Hexadecimal Dump mode). For each character sent, the ticket shows the hexadecimal
value and the ASCII codes (if the characters are underlined, the receive buffer is full). Shown below is an example of a
Hexadecimal Dump:
HEXADECIMAL DUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
43
44
6
MAINTENANCE
6.1
Printer paper jam
1
3
Lift the inspection door and
take out the damaged paper
In the 'normal' printing conditions the
inspection door is down.
2
In case of paper jam the inspection door is lifted from
this one, generating the condition of 'Jam'.
4
Pull the damaged paper to
tear off the exceeding one.
45
6.2
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Rollers
Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Paper path
Sensors
Use compressed air or tweezers
Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
46
6.3
Cleaning
For periodic cleaning of the device, see the instructions below
Sensors
Case
1
1
Disconnect the power supply cable
Disconnect the power supply cable
2
2
To clean the machine,
use compressed air or a soft cloth.
Clean the printer sensor
by using compressed air
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
Alcohol, solvent
ON
Alcohol, solvent
ON
47
Paper path
Printing roller
1
1
Disconnect the power supply cable
Disconnect the power supply cable
2
2
Open the inspection door and clean
the area involved in the passage of paper
by using compressed air.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
Alcohol, solvent
48
ISOPROPYL ALCOHOL
Clean the printing roll by using
a non-abrasive cloth moistened with isopropyl.
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ON
6.4
Upgrade irmware
WARNING: During communication between PC and
device for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the
power supply of the devices not to endanger the proper
functioning of the machine.
NOTES:
The latest irmware of the device is available in the download area of the web site www.custom.biz
Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the
web site www.custom.biz.
9. Select item USB and then select the USB device among
those proposed (e.g. TG02H):
Update via USB interface
ATTENTION:
Only during the irmware update, the connection between PC and device must be direct, without the use
of HUB device.
Custom TG02H
Only during the irmware update, do not connect or disconnect other USB devices.
NOTE: For communication via USB you must install on
PC the printer driver available in the download area of
the web site www.custom.biz.
Custom TG02H
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see par.2.3).
2. Go to the web site www.custom.biz and download the
C:\TG02H.PSW
appropriate irmware release from the DOWNLOAD area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
paragraph 3.3).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
49
10. After a few minutes a message on the screen warns
that the update is completed.
11. Print a new SETUP report to verify the new irmware release (see chapter 5).
50
7
SPECIFICATION
7.1
Hardware speciications
Operating temperature
Sensors
Emulations
Printing driver
Head temperature,
paper presence,
paper jam
ESC/POS™
Windows XP,
VISTA (32/64bit),
Windows 7 (32/64bit),
Windows 8 (32/64bit),
Linux,
Android
iOS
INTERFACES
USB port
RS232/TTL serial port
12 Mbit/sec (USB 2.0 full speed)
from 1200 to 115200 bps
AUX port
MEMORIES
Receive buffer
8 Kbytes
Flash memory
4 Mbytes (external)
Graphic memory
2 logos (384x682 dots)
PRINTER
Resolution
203 dpi (8 dot/mm)
Printing method
Thermal, ixed head
Head life (1)
50 Km / 100M pulse
Printing width
48 mm
Printing mode
Normal, 180°
51
12cpi:
Height/Width from 1 to 4, bold, reverse, underlined, italic
Printing format
12/16, 16/22 cpi:
Height/Width from 1 to 8, bold, reverse, underlined, italic
Character fonts
Printable barcode
Printing speed (1) (2)
54 character code tables (see par. 7.4)
Extended chinese GB18030-2000
Korean PC949
UPCA, UPCE, EAN13, EAN8,
CODE39, ITF, CODABAR,
CODE93, CODE128, CODE32,
QRCODE
Normal = 80 mm/sec
High Quality = 60 mm/sec
PAPER
Type of paper
Paper width
Paper weight
Paper thickness
Recommended types of paper
External roll diameter (3)
External roll core diameter
Thermal rolls, heat-sensitive side on outside of roll
57 mm ± 0,5 mm
from 55 g/m2 to 60 g/m2
from 63 μm to 65 μm
KANZAN KF50
MITSUBISHI PG5075
max.70 or 90 mm
12 mm (+ 1mm)
Paper end
Not attached to roll core
Core type
Cardboard or plastic
DEVICE ELECTRICAL SPECIFICATIONS
Power supply
Medium consumption (2)
Stand-by consumption
52
12 ÷ 24 Vdc ±10% (optional external power supply)
0.7 A (12 Vdc)
0.4 A (24 Vdc)
0.110 A (12 Vdc)
0.070 A (24 Vdc)
ENVIRONMENTAL CONDITIONS
Operating temperature
Relative humidity
Storage temperature
Storage relative humidity
from -20°C to +70°C
from 10% Rh to 80% Rh
from -20 °C to +70 °C
from 10% Rh to 90% Rh
NOTES:
(1) : Respecting the regular schedule of cleaning for the device components.
(2) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
(3) : Depending on the mounting position of the paper roll holder (see par.7.3).
53
7.2
Character speciications in ESC/POS™ emulation
Character set
Character density
3
12 cpi
16 cpi
22 cpi
Number of columns
24
32
42
Chars / sec
640
850
1140
Lines / sec
26
26
26
2x3
1.5 x 3
1.125 x 3
Characters (L x H mm)-Normal
54
7.3
Device dimensions
Standard model
Length
129 mm
Height
120 mm
Width
100 mm
Weight
330 g
NOTE:
Dimensions referred to devices without paper roll and without paper roll holder.
All the dimensions shown in following igures are in millimetres.
100
83
129
6.8
7
57.1
81.9
95
11.4
115.2
3.8
12.5
120
65.8
55
Ø MAX 90
P1
63.7
Ø MAX 90
140.7
160,6
P2
Ø MAX 70
50,6
61.1
P4
Ø MAX 70
145.9
125
P3
126
Ø MAX 90
53.2
P5
121.6
56
Model with illuminated paper bezel
Length
126.2 mm
Height
85.2 mm
Width
92 mm
Weight
300 g
NOTE:
Dimensions referred to devices without paper roll and without paper roll holder.
All the dimensions shown in following igures are in millimetres.
126.2
92
4
81.9
3.3
31,1
12.4
6
19
16
122.2
33
45
84
64
57
Ø MAX 90
P1
59.8
Ø MAX 90
136.9
167,6
P2
Ø MAX 70
57.2
57,6
P4
Ø MAX 70
152.9
121.2
P3
122.1
Ø MAX 90
60.2
P5
128.6
58
7.4
Character sets in ESC/POS™ emulation
The printer has 3 internal fonts with a width of 12, 16, 22 cpi, which can be associated with one of the coding tables stored
on the device.
To know the coding tables actually stored on the device, print the font test (see par.2.4).
The selection of the font and the encoding table is done via command (see the commands manual of the device) or through
the Setup procedure by properly setting the parameter “Chars / Inch”, “Code Table” and “Font Type” (see par. 5.4).
The following is the complete list of coding tables that can be installed on the device.
<CodeTable>
Character Tables
0
PC437 - U.S.A., Standard Europe
1
Katakana
2
PC850 - Multilingual
3
PC860 - Portuguese
4
PC863 - Canadian/French
5
PC865 - Nordic
11
PC851 - Greek
on request
12
PC853 - Turkish
on request
13
PC857 - Turkish
on request
14
PC737 - Greek
on request
15
ISO8859-7 - Greek
on request
16
WPC1252
17
PC866 - Cyrillic 2
18
PC852 - Latin 2
19
PC858 for Euro symbol at position 213
20
KU42 - Thai
on request
21
TIS11 - Thai
on request
26
TIS18 - Thai
on request
30
TCVN_3 - Vientamese
on request
31
TCVN_3 - Vientamese
on request
32
PC720 - Arabic
on request
on request
59
<CodeTable>
60
Character Tables
33
WPC775 - Baltic Rim
on request
34
PC855 - Cyrillic
on request
35
PC861 - Icelandic
on request
36
PC862 - Hebrew
37
PC864 - Arabic
38
PC869 - Greek
on request
39
ISO8859-2 - Latin 2
on request
40
ISO8859-15 - Latin 9
on request
41
PC1098 - Farci
on request
42
PC1118 - Lithuanian
on request
43
PC1119 - Lithuanian
on request
44
PC1125 - Ukranian
on request
45
WPC1250 - Latin 2
46
WPC1251 - Cyrillic
47
WPC1253 - Greek
48
WPC1254 - Turkish
49
WPC1255 - Hebrew
50
WPC1256 - Arabic
51
WPC1257 - Baltic Rim
52
WPC1258 - Vientamese
53
KZ1048 - Kazakhstan
255
Space page
on request
8
CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION
CODE
67300000000344
THERMAL PAPER ROLL
weight = 58g/m2
width = 57mm
Ø external = 50mm
Ø core = 12mm
67300000000349
THERMAL PAPER ROLL
BACK PRINTED WITH "CUSTOM" LOGO
weight = 58g/m2
width = 57mm
Ø external = 70mm
Ø core = 12mm
61
62
9
ACCESSORIES
The following table shows the list of available accessories for device:
DESCRIPTION
CODE
26500000000311
SERIAL CABLE RJ-DB9F
Length = 1.5 m
976HZ010000001
NEAR PAPER END SENSOR KIT
Length = 23 cm
63
64
10
TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to [email protected] detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.3)
2
FW
TG02H printer
SCODE <code>
FCODE <code>
-
[email protected]
Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
rel 1.00
rel 1.00
PRINTER SETTINGS
PRINTER TYPE ....................................TG02H
PRINTING HEAD TYPE ........................KF2002
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release
65
66
Rev.1.05
Part Number : 76200000005000
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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