User Manual
EZ Call
™
Home Signal Booster Kit
User Guide
Table of Contents
Introduction
Thank you for your purchase of the EZ Call. With this easy set-up guide, this booster can be installed in as little as 10
minutes, so you can enjoy a reliable consistent cellular connection.
Table of Contents
SureCall’s EZ Call was specifically designed to eliminate frustrations over dropped calls and limited range by
amplifying incoming and outgoing cellular signals in homes and offices.
Package Contents................................................................................................................................5
EZ Call is a cellular booster that enhances voice and text signal.
If you have any questions during setup, please reach out to our US-based experienced support
technicians:
How it works......................................................................................................................................4
Before Installation ...............................................................................................................................6
Installation Overview..........................................................................................................................6
EZ Call INSTALLATION.........................................................................................................................6
Step 1. Find the Area With the Strongest Signal ..............................................................................6
Call: 1-888-365-6283
Step 2. Install the Signal Booster.......................................................................................................7
Email: [email protected]
Step 3. Place the Inside Tabletop Antenna .......................................................................................7
Or, Chat: www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday
Step 4: Connect Power......................................................................................................................9
Step 5. Enjoy Boosted Cell Signal.....................................................................................................9
If you Want to Improve Coverage........................................................................................................9
LED Indicators....................................................................................................................................10
Watch installation,
optimization and
troubleshooting
techniques in
our SureCall University YouTube
channel
@SureCall
Stay up to date
with all things
SureCall
Troubleshooting..................................................................................................................................11
EZ Call Specifications........................................................................................................................11
Kitting Information............................................................................................................................12
Warranty..............................................................................................................................................13
Three-Year Product Warranty...........................................................................................................13
Limitations of Warranty, Damages and Liability...............................................................................13
FCC, IC and Safety Information.........................................................................................................14
FCC Information...............................................................................................................................14
Industry Canada...............................................................................................................................14
2
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
3
How It Works
Package Contents
SureCall’s EZ Call is a high-quality bidirectional signal booster that enhances cellular signals to areas that are prone
to weak cellular coverage.
How it works
1. An antenna built into the back of the booster communicates with the cell tower while it sits in your window.
2. The booster amplifies the existing cell signal and sends it to the tabletop antenna.
3. The tabletop antenna rebroadcasts the signal indoors to all mobile devices within range.
4. The booster amplifies outgoing cell signal back to the tower.
PACKAGE CONTENTS
1. Unpack all package contents. For missing or damaged items, contact your reseller.
2. Turn over the signal booster and record the model and serial number for reference:
Serial #: ________________________________________________________________
Purchase Date: __________________________________________________________
3. Keep the carton and packing material to store the product in case you need to return. Your EZ Call signal
booster package includes the following items:
•
•
•
•
SureCall EZ Call signal booster
Power supply
Inside tabletop antenna
Cable for connecting the inside tabletop antenna to the signal booster
EZ Call with built-in antenna
and removable stand
Inside Tabletop Antenna
Power Supply
Indoor Cable (50 ft.)
EZ Call Booster
minim
um 30
ft. sep
ara
tion
Tabletop Antenna
Power Supply
Coax Cable
4. Register your product for warranty at www.surecall.com/ProductRegistration.aspx
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by SureCall could void the user’s authority to operate the equipment.
4
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
5
Poor
Good
-60 dB
-50 dB
-70 dB
Signal Strength
1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be
needed to optimize performance.
-80 dB
BEFORE INSTALLATION
-90 dB
Installing Your Hardware
-100 dB
Before Installation
Excellent
2. Make sure you have positioned the booster close enough to an existing electrical outlet.
3. Ensure adequate separation between the planned locations of the booster and inside antenna (at least 30 ft.). A
separating wall between the booster and inside antenna is ideal. (See page 8).
4. Make sure you have sufficient cable length between the inside antenna location and booster location. The
provided cable is 50 ft.
Installation Overview
Step 1. F
ind the window that has the strongest signal. Note that the EZ Call and the tabletop antenna should have a
separating wall.
a) If installing in a two story home or office place the EZ Call upstairs and install the inside tabletop
antenna downstairs.
Step 2. Mount the signal booster, connect the cable to the signal booster, and connect the booster to an AC power
source.
a) For optimum performance, place the EZ Call booster in a corner of the window.
Step 3. Install the inside tabletop antenna.
Step 4: Connect power.
EZ CALL INSTALLATION
Step 1. F
ind the Area With the Strongest Signal
Before installing the booster, find the area in your home with the strongest possible cellular signal.
Note: Window films that block UV rays may also block cellular signals. When using a booster in a home
comprised of film-coated windows, the booster may perform better when placed against a wall facing the
exterior of the home.
The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.
Signal readings usually appear as a negative number (for example, -85). The stronger the EZ Call signal, the closer it
gets to zero. Aim for a signal between -65 and -85 dB. Signals stronger than -50 dB may cause the booster to shut
down. Find the area with the strongest cellular signal source from your service provider by following the directions
below. You can also go to www.antennasearch.com to find the general location of your carrier’s towers.
Select a window sill location away from buildings, walls, trees, hills, and other terrain features that can block or
reflect wireless signals with the strongest signal.
Measure the strength of the existing cellular signal in various locations.
6
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
•
•
Apple iPhones: Dial*3001# 12345#* and press Call. In the top-left corner, a number
appears instead of bars.
Android devices: download apps such as “Network Signal Info” in the Google Play
store to measure signal strength. Search check real signal strength to find other cell
signal measurement apps.
•
Internet: go to www.speedtest.net
Step 2. Install the Signal Booster
Once you have determined the inside location with the strongest signal, place
the booster in that location, with the SureCall logo facing inside the room.
Choose the appropriate installation method for your application (either the
supplied window sill stand or mounting tape if no window sill is present) and
connect one end of the provided cable to cable connector on the booster. Note
that the EZ Call booster performs best when placed at a window corner.
Option 1: Apply the booster directly
to the window (ideally, at a window
corner) using the provided adhesive.
Note: Do not expose the signal booster to excessive heat, moisture, or airtight
enclosures.
Step 3. Place the Inside Tabletop Antenna
When placing the inside antenna, note that further separation between the
booster and inside tabletop antenna will increase booster performance.
The range of the antenna is dependent on three factors:
1. Physical obstructions,
2. Power generated by booster
3. Reception from outside signal received and distributed by EZ Call
Note: Where you install your booster in relation to the carrier’s cell phone tower also determines signal strength. Although
cell phone carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower
locations, which can limit signal strength at your location.
Option 2: Use the provided stand to
set the booster on the window sill
(ideally, at a window corner).
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
7
Installing Your Hardware
Installing Your Hardware
Step 4: Connect Power
Important:
•
•
This antenna should not be used near open fire or flame.
Storage and transportation: Store and place in non-extreme
room-temperature and dry environment.
Once the booster and inside tabletop antenna are connected
and in place, connect the power cord to the signal booster and
plug into a power outlet.
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see
”Troubleshooting” on page 11.
Place the inside tabletop antenna in a central location where signal
is needed and at least 30 ft. from the booster location. Run the
provided cable from the booster to the inside tabletop antenna and
hand-tighten.
his booster is rated for 5-15V input voltage. DO NOT use the booster with a higher
T
voltage power supply. This can damage the booster, cause personal injury, and void your
warranty.
Step 5. Enjoy Boosted Cell Signal
Placing the Inside Tabletop Antenna
Place a call in the room where the inside tabletop antenna is
located to confirm that your phone is receiving a boosted signal
from the EZ Call.
 Remember: Bars are not always a reliable measure of
signal. The best way to confirm signal coverage is the ability to place and
hold a call.
Connecting the Power Supply
IF YOU WANT TO IMPROVE COVERAGE
• Test different booster locations to identify which receives the strongest signal and place the EZ Call booster in
that location.
• Try relocating one component (booster or antenna) to a separate floor (upstairs or downstairs).
EZ Call Booster
• Increase the distance between the booster and inside tabletop antenna.
minim
um 30
ft. sep
ara
tion
Tabletop Antenna
If you have any questions during setup, please reach out to our US-based experienced support
technicians:
Call: 1-888-365-6283
Power Supply
Coax Cable
Install Illustration
Ensure adequate separation between the planned locations of the booster and inside tabletop antenna (at least
30 ft.). A separating wall or separating floor is preferable.
8
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
Email: [email protected]
Or, Chat: www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday
Please Note: Changes or modifications not expressly approved by SureCall could void user’s authority to operate the
equipment.
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
9
LED Indicators
Troubleshooting & Specifications
LED INDICATORS
TROUBLESHOOTING
In the event you encounter a problem, follow the suggestions below to resolve the issue. To resolve issues indicated
by the LEDs, refer to “LED Indicators” on page 10.
LED
Position
LED
Color
LED
Condition
Indication
Left
Yellow
Flashing
Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.
Problem
Resolution
Left
Red
Flashing
The booster is receiving too strong of a signal which could cause the booster to automatically turn off.
Signal booster has no
power
Connect the power supply to an alternate power source.
When this happens: Relocate the EZ Call to a window location where the signal is weaker.
Right
Red
Flashing
Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall.
Contact tech support at to receive an RMA at:
Self-oscillation has been prevented.
If this happens: Increase the separation between the inside tabletop antenna and the EZ Call booster.
1-888-365-6283 or [email protected], or go to www.surecall.com 7:00 am – 5:00 pm PST,
Monday – Friday to chat with a representative.
After installing your signal
booster system, you have
no signal or reception
Power LED
Be sure the power source is not controlled by a switch that can remove power from the outlet.
Verify that cable connections are tightly fitted to the booster and antenna.
Try further separating the booster and antenna.
Verify that there is usable signal at the window where the booster is placed.
Remember: Bars are not always a reliable measure of signal. The best way to confirm signal
coverage is the ability to place and hold a call.

EZ CALL SPECIFICATIONS
Left LED
Right LED
Booster LED Diagram
10
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
U.S.
Canada
Uplink Frequency Range (MHz):
824–849 / 1850–1915
Downlink Frequency Range (MHz):
869–894 / 1930–1995
Donor/Server Port Impedance:
50 ohm / 75 ohm
Maximum Gain:
72 dB
Noise Figure:
7 dB
VSWR:
≤2.0
Supported Standards:
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO and all cellular standards
AC Input:
110V
Maximum Output Power:
1 Watt EIRP
Cable:
RG6 (50 ft.)
RF Connectors:
Donor port: Integral, Server port: F Female
Power Consumption:
<10W
Weight:
3 lb. 2 oz.
Dimensions:
13 in. Diameter
FCC ID / IC:
RSNEZCALL
Coverage:
1–2 Rooms; up to 2,000 sq. ft.
67.9
7784A-EZCALL
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
11
Warranty
Specifications
Frequency (MHz)
Bandwidth (MHz)
Gain (dB)
Meanpower (dBm)
Uplink: 824-849
37.2
60.6
18.9
Uplink: 1850-1915
74.3
67.9
21.5
Downlink: 869-894
37
59.7
6.9
Downlink: 1930-1995
76.8
66
6.3
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are
subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and
going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proofof-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping
container.
Indoor impedance: 75 Ohm
Outdoor impedance: 50 Ohm
Kitting Information
Component
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns
received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to
receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The
Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)
Product number
Gain/Loss
800 MHz
1900 MHz
Outdoor Antenna*
SC-500W
6 dBi
7 dBi
Inside Cable*
SC-RG6-50
3.75 dB
6.42 dB
SC-249W
7 dBi
10 dBi
SC312W
3 dBi
5 dBi
Inside Antenna*
WARRANTY
Note
50 Feet or longer
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that
alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform
in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product
or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014,
as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in
writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in
its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on
previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair,
and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will
pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the
applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the performance
requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty
shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes
no warranty whatsoever in respect to accessories or parts not supplied by it.
Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS
AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY
CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH
IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL
DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that
cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration
Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions
provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the
extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
* All equivalent antennas and cables are suitable for use with the EZ Call booster
12
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
48346 Milmont Drive
Fremont, California 94538, USA
888.365.6283
www.surecall.com
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
13
FCC, IC and Safety Information
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with
and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors.
The information and specifications in this document are subject to change without notice.
© 2016. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
FCC, IC AND SAFETY INFORMATION
FCC Information
Important: Before installing your booster you need to register it with your carrier. You can do so online at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://www.signalboosterregistration.com/
Sprint: https://www.sprint.com/legal/fcc_boosters.html
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers
consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your
provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20
cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service
provider.
This device may be operated ONLY in a fixed location for in-building use.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation
Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment.
L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter
n’importe quelle intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present,
the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band
users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.
La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des
appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer
du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se
faire au moyen d’un atténuateur raccordé à la sortie du dispositif
14
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
15
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider’s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on their
network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any
person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate
for calls served by using this device.
This device may be operated ONLY in a fixed location for in-building use.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
SureCall | www.SureCall.com | 1-888-365-6283 | [email protected]
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement