Cisco Business Edition 6000

Cisco Business Edition 6000
Cisco Business Edition 6000
Bringing Collaboration to Midsize Businesses
*** FOR PARTNERS ONLY ***
© 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
1
Selling Cisco Business Edition 6000
1
Product Overview
2
Opportunity
3
Portfolio Positioning
4
Simplified Solution
5
Programs, Promotions and Campaigns
7
Services and Support
8
Partner Sales Tools
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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Product Overview
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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All-in-One Collaboration Solution
Collaboration Your Way
Complete Service Offering
Open, Interoperable
•
•
End-to-end collaboration for
every user, device, location
3rd-Party applications and
devices supported
Differentiated Communications
Scalable, Highly Available
•
•
Cost-effective, high-quality
packaged designs
Simple Deployment, Management
•
Ready-to-activate, easy to
deploy, manage, and use
Cisco Business Edition 6000
Up to 1000 Users
Built-in ability to grow and
change with the business
Flexible Cost Model
•
Collaboration platforms scale
to support business needs
Better Together | Communications and Collaboration
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Better Together Communications
All-in-One Collaboration
Cisco Business Edition 6000
Purpose-built Midsize Business Solution
Unified Communications
Messaging and Paging
Any-Device Connectivity
Complete Service Offering
Differentiated Communications
Web Conferencing
Customer Collaboration
Simple Deployment, Management
Open, Interoperable
Scalable, Highly Available
Mobility
Telepresence and Video Conferencing
Wired
Wireless
Flexible Cost Model
3rd-Party and Cisco® Unified Communications and Collaboration Application Integration
© 2010 Cisco and/or its affiliates. All rights reserved.
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Start Right-Sized, Scale with Growth
Start
•
•
•
•
•
•
•
300 users
500 endpoints
Unified CM
Unity Connection
IM & Presence
Expressway-C
Unified CCX for 20 Agents
Growth + Add TelePresence
and High Availability
•
•
•
•
•
Expand to 500 users
1250 endpoints
50 Agents
Add TelePresence
Add redundancy
More Growth +
Expand up to 1000 users
• Up to 2400 endpoints
• Up to 100 Agents
•
© 2010 Cisco and/or its affiliates. All rights reserved.
For more scale, seamlessly
migrate to Business Edition 7000
….
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Business Edition 6000
Purpose-built for Midsize Businesses
Customizable, turnkey platform with many application choices.
Video Conferencing
Call Control
CUCM
1000 Users
Voicemail
Unity
Connection
IM &P
Jabber
Attendant
Console
CUAC
1000 VM/UM
Users
1000 IM&P
Users
Advanced /
Standard
Paging
Paging
Server
50 Users /
Group
Contact
Center
UCCX
100
Agents
Response
CER
1000
Phones
Control
TP
Conductor
30
MCUs
Video
TP
Server
8-10 HD
Ports per
Instance /
VM
Management
TP
Mgmt Suite
4 MCUs
1vCPU
Collaboration
Edge
Expressway/
VCS
Provisioning
Management
Prime Collab
200 Audio /
100 Video
Sessions
1000
Users
Scale-up, single-server solution
•
•
•
•
•
•
*<1000 users, 2500 devices, 100 cc agents
Add second server for redundancy
Preloaded with virtualization and apps s/w
− 1 RU MD model: 4 apps+1 mgmt; $9.4K
− 1 RU HD model: 8 apps+1 mgmt; $20.8K
Bundled 25-user license options included
Purchase add-on user/apps licenses
Single-ordering SKU
© 2010 Cisco and/or its affiliates. All rights reserved.
*Price-optimized,
max limits
UC Virtualization
Hypervisor
UCS C220 M3
Rack Mount Server
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Ready-to-Activate Applications
Cisco Expressway Series
Remote/mobile worker collaboration
Cisco Unified Communication Manager
Call control, native call queuing
Cisco TelePresence Server
Multi-party video conferencing
Cisco Prime Collaboration
Provisioning management
Cisco TelePresence Conductor
Conferencing control
Cisco Jabber
Instant messaging, presence
Cisco Unity Connection
Voicemail, automated attendant
Cisco
Collaboration
Cisco TelePresence Management Suite
Conferencing Management
Cisco Unified Attendant Console
Cisco WebEx
Call routing, distribution
Web conferencing, Cloud-hosted service
Cisco Emergency Responder
Cisco Unified Contact Center Express
Customer care, call center reporting
24/7 access to emergency services
Cisco Paging Server
Point-to-point, group paging
Cisco Developer Network (CDN)
3rd-Party, other Cisco UC
co-resident applications
Identify Priorities | Select Applications |
Choose Devices | Activate | Easy
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Collaboration System Release 10.0
What’s New and Enhanced?
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Collaboration System Release 10.0
Simplification
Enhanced Applications
Migration
•
Prime Collaboration Provisioning
•
•
Prime Collaboration Deployment
•
User self provisioning and self-care
•
Unified Attendant Console Standard
•
Unified Configurator for Collaboration
•
Collaboration Edge with Expressway
Series integrated firewall traversal
and interworking
User-centric licensing
Provisioning,
Deployment,
configuration
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Simple-to-Deploy, Manage and Use
Cisco Prime Collaboration
Primary services configuration tool for core
applications
• Solution arrives ready to activate - preloaded with core
applications, intuitive set-up tools and installation
• Set-up wizard for initial greenfield
• Zero-touch provisioning allows automatic provisioning of services
for new users, without prompting
• User self-management using Role Based Access Control (RBAC)
• Video endpoint provisioning for UCM 10.x endpoints
• Enhanced provisioning workflows: loaded with features, better
user experience
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Simplicity: Deployment/Management Workflow
• Install UC Applications
Day 0
Day 1
Day 2
© 2010 Cisco and/or its affiliates. All rights reserved.
• Setup “standard base-configuration” using CUCC
• Use Self-provisioning to setup phones
• Reverse sync and customize using Prime Collaboration
• Hand-off Prime Collaboration to customer IT admin for MACs
• Self-Care for end users
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Unified Configurator for Collaboration (CUCC)
Overview
•
•
•
•
•
Establishes a base-configuration and reduces deployment time by up to 30%
For greenfield deployments in the midmarket
PC-based configuration tool that you can learn in less than an hour
Deploys CVD based “validated configuration” on UCM and Unity Connection
Complimentary to Prime Collaboration (PCP) for day 2
Benefits
•
Fastest way to dial–tone and voicemail
• Consistent configuration across customer base
• Increases focus customer satisfaction and cutting edge
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Prime Collaboration Standard - Now Included
Standard Included
Provisioning
Single cluster
Provisions collaboration services
Three levels of RBAC for delegation
Audit log across multiple services
Single cluster batch
Assurance
Single cluster
Voice and video fault
Performance metrics
Email notifications
Simple RBAC
Analytics
© 2010 Cisco and/or its affiliates. All rights reserved.
Not available – advanced offer
only
Advanced Optional
Includes all Standard features, plus:
Multi-cluster in a single instance
APIs for integration
Process workflow
Advanced RBAC
Infrastructure templates
Includes all Standard features, plus:
•
•
•
•
•
Multi-cluster in a single instance
Detailed endpoint monitoring
Deep video session monitoring
Multi-level RBAC and grouping
Diagnostic tests and more
Long-term reporting and analysis:
•
Technology usage
•
Traffic analytics
•
Capacity planning
•
Asset usage
•
Quality of service
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Prime Collaboration 10.0
New Provisioning Features
•
Single management UI that supports configuration of CUCM, Unity, Unity Connection,
IM & Presence, TMS, LDAP, ACS, CME, CUE, Expressway, Prime License Manager,
Prime Collaboration Deployment, Generic IOS Routers
•
Video endpoint provisioning (for CUCM-registered endpoints)
•
Provisioning lines without phones
•
Change notification and dynamic loading of settings for CUCM
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Day 1 Provisioning Roadmap
•
CUCC 9.0 has been shipping for sometime; supports day 1 configuration for UCM
•
CUCC 10.0 will launch mid-March; supports day 1 configuration for UCM and Unity Connection
•
CUCC will be built into Prime 10.5 in mid-2014 and will then support day 1 configuration for UCM, Unity
Connection and IM&P
Day 1
UCM
UCxN
CUCC 9.0 (2013)
X
CUCC 10.0 (March
2014)
X
X
Prime 10.5
(Mid 2014)
X
X
© 2010 Cisco and/or its affiliates. All rights reserved.
IM&P
X
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Self Provisioning: As Easy as
Empower Users to Provision their Own Phone
Auto-provision users
and lines synched from
corporate directory
User grabs a phone
and plugs it in
or downloads client
User logs in
and begins to use
their new phone!
Users, lines and phones provisioned …
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Self-Provisioning: Day 1 “Enable and Setup” Feature
Day 1
Provisions
LDAP Sync
Admin/Partner
Templates, Rules, &
Limits
Zero Touch Configuration
Self Provisioning Configuration
IVR, Auto Register, Feature Templates,
LDAP integration and rules
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Self Provisioning: Day 2 Add New User
Automated
Sync
No Admin
Needed
UCM:
User & Line created
Active directory Updated by
Business processes
User Experience
New User
© 2010 Cisco and/or its affiliates. All rights reserved.
BYOD
Login
or IVR
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Self Provisioning: Endpoint Coverage
Traditional Cisco IP Phones
(no keyboard support)
Keyboard-enabled Endpoints
Cisco Jabber Clients
(available Jabber 10)
Use Voice Portal for Self Provisioning
Use keyboard for Self Provisioning
Use keyboard for Self Provisioning
3900/6900
7900
© 2010 Cisco and/or its affiliates. All rights reserved.
8900
9900
DX650
Personal Video
Endpoints
Desktop
Jabber
iPad
Mobile
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Self-Care UC Settings
Easy, Intuitive and Everywhere
• End User’s Single Pane of Glass
Access to the UC suite for managing
Phones, call settings, voice mail settings,
conference scheduling and more
• User-based Settings
Collectively manage “My Phones”
• Consistent User Experience
Access the same Self-Care from the browser, in
Jabber, or directly from supported phones
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UC Endpoint - Settings
Easy, Intuitive and Everywhere
• End User’s Single Pane of Glass
Access to the UC suite for managing
Phones, call settings, voice mail settings,
conference scheduling and more
• User-based Settings
Collectively manage “My Phones”
• Consistent User Experience
Access the same Self-Care from the browser, in
Jabber, or directly from supported phones
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Unified Attendant Console Solutions
CUAC Standard
•
•
•
•
•
Server-less Attendant Console
Ideal for small or branch offices
Essential features for call handling
Up to 5000 directory entries with line state and presence
Reduced cost of ownership (no server resources to provide or
maintain)
• L-CUAC10X top level L-CUAC10X-STND - $995
CUAC Advanced
•
•
•
•
•
•
Server-based Attendant Console
For larger businesses with more complex requirements
Dedicated operator pool
Active Directory and Lync integration
Server high-availability option
L-CUAC10X top level L-CUAC10X-ADV - $2,495
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Remote and Mobile Access with Expressway Series
Rapid, Secure Deployment with No User Intervention
Jabber at the
Café
Inside Firewall (Intranet)
DMZ
Collaboration
Services
Outside Firewall
Internet
CUCM
Use Jabber as you move
between networks
•
Security choice with no VPN
required:
Secure only Jabber
application
Jabber at
Home
Expressway Expressway
C
E
Personal data is not
connected to the network
•
Jabber® at
work
Jabber at the
Airport
© 2010 Cisco and/or its affiliates. All rights reserved.
•
Support on-premises and
cloud offerings
simultaneously
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Making Collaboration as Easy and Effective
Inside and Outside the Network with Jabber
Use Cisco WebEx®
Share content
Make video calls
Make voice calls
Access visual voicemail
Full-Featured Desktop or Mobile
Client Outside the Network with No VPN
Required
© 2010 Cisco and/or its affiliates. All rights reserved.
Use IM and presence
Search corporate directory
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Easily Broaden Collaboration Reach
With Little to No Added Costs
Fixed and Mobile Users at No Additional Cost*
Expressway
C
CUCM 9.1 or
Later
Expressway
E
Mobile and fixed endpoint registration
•
Instant messaging and presence
•
Video and audio media sessions
•
Includes virtual edition of cisco
Expressway server software
•
No cost with UCM 9.1.2 or later
Internet
*Requires CUCM and Business Edition 9.1.2 or later and UCL Enhanced,
UCL Enhanced Plus, UWL Standard or UWL Professional
© 2010 Cisco and/or its affiliates. All rights reserved.
•
Business to Business and Third-Party Interworking:
Concurrent Sessions
•
Business-to-business video and audio
media sessions
•
Includes virtual edition of Expressway
server software
•
Expressway multimedia session
licenses available individually
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BE Platforms: Collaboration Edge
Expressway – Mobile Collaboration Made Easy
PSTN gateway
VPN concentrator
PVDM resources
PSTN
B2B
VPN
connection
BE6000 HD
Optional
Unified CM
Prime
CUC
IM&P
UC App
UC App
Internet
3rd-Party Expwy C
Remote User
Expwy E
Mobile User
Use Case
Expressway
Firewall Traversal
B2B Connectivity
• Single call control architecture - CUCM for endpoint registrations, IM&P and
call control
• Expressway Core for NAT traversal client , Expressway Edge for NAT
traversal server, B2B calls and remote mobile pass-through support
• Seamless firewall traversal for consistent user experience for remote and
mobile workers using Jabber and mobile endpoints both inside and outside
the firewall
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BE Platforms: Collaboration Edge
Expressway – Lync and Legacy Video Interop
PSTN gateway
VPN concentrator
PVDM resources
PSTN
B2B
VPN
connection
BE6000 HD
Internet
Unified CM
Prime
CUC
IM&P
UC App
UC App
3rd-Party Expwy C
Expwy E
Cisco
Expressway
GK
H.323
Endpoints
Remote User
Mobile User
B2B Connectivity
for Interop
Use Case
• Single call control architecture - CUCM for endpoint
registrations, IM&P and call control
• Legacy video endpoints (H.323 or SIP), Lync interop and
investment protection with trunking through Expressway
Core
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Interoperable and Open Architecture
Add More Collaboration
Cisco-approved 3rd-Party applications are
supported on both BE6000 server models
•
Three 3rd-party applications / VMs per host
•
Six 3rd-party applications per deployment
VMware licenses included
•
CDN Collaboration
•
SolutionsPLUS Collaboration
Choice of
UC/Collaboration Applications
CUCM
CUC
UC Apps
3rd-Party 3rd-Party 3rd-Party
Prime
Collaboration
Provisioning
Allow maximum of three 3rd-Party applications per server
Catalogue of Vendor Applications
https://marketplace.cisco.com/catalog
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Any-to-Any Collaboration
Cisco Collaboration Edge
Mobile
Workers
Anyone, Anywhere, Any Device, Any Workload
Simplified mobile, teleworker and B2C collaboration
•
Security choice – no VPN client required
•
Browser-based collaboration
•
TDM and analog gateways
•
Session border control
•
Firewall traversal
•
ISDN Video Gateways
•
Highly secure and standards-based
© 2010 Cisco and/or its affiliates. All rights reserved.
Teleworkers
TDM or
IP PBX
B2B
PSTN
or
IP PSTN
Consumers
3d
Parties
Cloud
Services
WebExEnabled TP
Branch
office
Analog
Devices
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The Power to Collaborate
Cisco Jabber
Delivering a Collaboration Experience on Any Device
All-in-one UC Application
Collaborate from Any Workspace
Presence and IM
PC, Mac, tablet, smart phone
Voice, Video, voice messaging
On-premises and Cloud
Desktop sharing, conferencing
Integration with Microsoft Office
© 2010 Cisco and/or its affiliates. All rights reserved.
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Support People-Centric Web Collaboration
Throughout Your Organization
Cisco WebEx Conferencing
Industry-Leading, Secure, Web Collaboration Services
Provide Consistent User Experiences
Meetings, instant messaging, TelePresence, and more
Interoperable with Cisco® Unified Communications
Delivered securely through the cloud and on premises
Consistent, cross-platform experience
•
Windows, Mac, Linux, UNIX, and Solaris
•
Support on mobile devices
•
Available in 13 languages
© 2010 Cisco and/or its affiliates. All rights reserved.
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Increase Your Customers’ Satisfaction with Exceptional
Customer Care
Cisco Customer Collaboration
Highly Available, Virtual, and Sophisticated
Customer Interaction
Connect customers to company experts correctly the
first time
Accelerate call center productivity and interaction
capabilities
Increase employee satisfaction and retention
Improve customer satisfaction and loyalty
Choose a deployment option right for your customer
care strategy
© 2010 Cisco and/or its affiliates. All rights reserved.
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From the Browser to the Boardroom
Cisco Video Collaboration
One Experience. Connecting People.
Home Office
Browser / Mobile
Any Media
© 2010 Cisco and/or its affiliates. All rights reserved.
Small Group Space
Work Office
Any Device
Larger Space / Boardroom
Anywhere
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Collaboration Room Portfolio
MX200 G2
42-inch
Quiet Room
MX300 G2
55-inch
Small Room
SX10 Quick Set
© 2010 Cisco and/or its affiliates. All rights reserved.
MX700
55-inch
Medium Room
MX800
70-inch
Large Room
SX20 Quick Set
TX9000
65-inch
Training or Board
Room or Auditorium
Immersive Room
SX80 Quick Set
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All-in-One TelePresence Solution
Cisco SX10 QuickSet
Cost-effective, Scalable Video
Simple plug and play with installation in 10 minutes or less
Ideal for small huddle or team spaces
Business quality experience at the cost of a PC for scale
Supports any industry standard screen
Powered over Ethernet
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Choices for How to Collaborate
Basic Voice
Communications
IP Phone 3900
Series
General Business
Voice
Communications
IP Phone 7800
Series
Professional Voice General and Specialty
Communications
Collaboration
IP Phone 7900
Series
IP Phone 8800
Series
Cisco IP Phone Portfolio
Business
Collaboration
IP Phone 8900
Series
Professional
Collaboration
Advanced
Collaboration
IP Phone 9900
Series
DX Series
Desktop
Collaboration
Experience
Smart-Desk
Endpoints
All users and environments
Basic voice to the most advanced integrated collaboration
Focus on ease of use and superior experience
© 2010 Cisco and/or its affiliates. All rights reserved.
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Always-On Collaboration at Your Desk
Cisco Desktop Collaboration
Experience DX650
HD Voice and Video Communications
Comprehensive UC Suite
Integrated Conferencing, IM, and Presence
On-Demand Cloud Applications and Services
Personalize with Android
IT Deployed and Managed
© 2010 Cisco and/or its affiliates. All rights reserved.
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General Business Communications
Cisco IP Phone 7800 Series
Voice-Focused Solution
Ideal for Light to Highly Active Voice Users
Cisco IP Phone
7841 (4-line)
High-Quality Audio
Easy-to-Use
Comprehensive Telephony
Energy Efficient
Reliable and Secure
Customizable
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco IP Phone
7821 (2-line)
Cisco IP Phone
7861 (16-line)
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Enhancing People-Centric Communications
Cisco Unified IP Conference Phone 8831
High Quality Conference Room and Executive Office Solution
Expanded Room Coverage
•
Up to 1500 square feet/457 meters
•
Daisy-chaining (max of two)
Superior Wideband Audio
•
First two-element conference phone
Wired Control Panel
•
Ideal for multi-chairperson conferences
Accessory Options
•
DECT Wireless Extension Microphones
Device Security and Encryption
© 2010 Cisco and/or its affiliates. All rights reserved.
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Opportunity
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Identifying Customer Opportunities
Look for customers with . . .
• Phone system maintenance contract expiring
• Current phone system reaching end of support
• Aging phone system (7+ years)
• Aging phone system with hard to source parts
• Opening of new remote office(s)
• Moving to a new HQ office
• Recent merger or acquisition
• Business growth trajectory will soon exceed existing system that is not easily or cost-effectively
expandable
• Migration opportunities in older Unified Communications Manager releases, Business Edition 5000,
Business Edition 3000, UC500 and UC300 customer accounts
© 2010 Cisco and/or its affiliates. All rights reserved.
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Cisco Business Edition 6000
Message For Partners
Business Value
Cisco Business Edition 6000 is a purpose-built Collaboration solution that is simple to sell,
quote, order, install, deploy, and manage, providing natural upsell of more applications and
endpoints in new and existing accounts.
Business Benefits
•
More Revenue - easier to sell solution enables sales people to more successfully deliver the full value of
Collaboration to midsize companies while boosting profitability through recurring service revenues
•
Faster Sales - easy to quote and order, uses one convenient SKU for the whole solution
•
Simple Deployments - easy to install, virtualized server comes preloaded and ready-to-activate
•
Scales Seamlessly – has the built-in ability to grow and change with customer need
•
Valuable Upsell - easy to scale platform is ideal for seeding more applications and endpoints in new and
existing accounts
© 2010 Cisco and/or its affiliates. All rights reserved.
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Portfolio Positioning
© 2010 Cisco and/or its affiliates. All rights reserved.
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Cisco Business Edition Portfolio at a Glance
Attribute
Business Edition 6000
Business Edition 7000
Opportunities
Midsize companies
Fast-growing Enterprises
(25 to 1000 users)
(1000+)
Design
Scale-up Single-server solution
Typically 1-2 servers in deployment and 5-8 apps per server
Scale-out, stackable, modular building block
Typically 2-4 servers in deployment and 4-6 apps per server
Capacity
1000 users
1200-2500 devices (dependent on server)
100 contact center agents
Pricing
$9,400 for MD Server (4 apps + Management)
$20,800 for HD Server (8 apps + Management)
1000+ users
15,000+ devices
100+ contact center agents
(stack servers to add more users, devices, apps)
$23,468 (4-6 apps typical) + app/user licensing
Bundled 25-user license options included
Special add-on user/app license options available
Standard app/user licensing sold separately
SKU
BE6K-ST-BDL-K9=, BE6K-ST-BDL-XU=
BE6K-STBDL-PLS-K9=, BE6K-STBDL-PLS-XU=
BE7K-K9, BE7K-K9-XU
+Standard app/user licensing sold separately
Minimum Partner
Requirements
ECS (w/o UCCX)
ACAS/AUC (w/ UCCX)
ACAS/AUC (w/ UCCX)
ATP UCCE/CVP (w/ UCCE)
Launches &
Marketing
Targeted + Standard
Standard
Promotions
Midmarket Collaboration, Collaboration Breakaway
Plus, Drive to Collaboration
Collaboration Breakaway Plus, Drive to
Collaboration
© 2010 Cisco and/or its affiliates. All rights reserved.
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CUWL PRO bundle
When purchased with the BE6000, initial UWL-Pro orders are subject to a minimum order of
25 licenses. Professional Edition (UWL-Pro) includes:
• Personal Multiparty four way video HD 720p calling licenses
• WebEx Meeting Center, either as a 1-year Named Host subscription or as a perpetual on-
premises /Cisco WebEx Meetings Server (CWMS) license/.
Virtualized TelePresence Server and TelePresence Conductor software is included with each
BE6000 server. TelePresence Conductor may be used without a license to control conferences
on a single TelePresence Server.
© 2010 Cisco and/or its affiliates. All rights reserved.
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Cisco Business Edition Portfolio Positioning Guidance
Customer Profile
Have legacy/old PBX
and have not truly
realized IP benefits
Have older
CUCMs
New Business,
Competitive takeout
© 2010 Cisco and/or its affiliates. All rights reserved.
Discussion
Focus on:
• How UC and VoIP opens new opportunities ?
• Show how HQ /Branch /Remote Workers can
work better in true IP world
Focus on:
• How upgrades are simple and moving to newer
releases of software applications is good for
business
Focus on:
• Cisco’s collaboration leadership
• Drive Video, Contact Center, WebEx
• Leverage promotions, special offers
• Get competitive Intelligence
Guidance
•
Propose BE6000 for midsize customers with
limited IT resources, price-sensitivity
requirements
(up to 1000 users, 2500 devices, 50 Sites
•
Propose BE6000 for midsize customers
with moderate growth/scale requirements
(unlikely to go beyond 1000 users in 1-2 yr)
•
Propose BE7000 for large customers with
rapid growth/scale requirements
(1000+ or likely to 1000+ users in 1-2 yr)
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Programs, Promotions and
Campaigns
© 2010 Cisco and/or its affiliates. All rights reserved.
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Cisco Midmarket Collaboration Migration Program
Getting Customers Current
• Step-by-step migration guidance, upgrade
recommendations
Migrate Installed-base Accounts
• Moving customers to Cisco Business Edition 6000
−
−
−
−
−
Early Releases of UCM/CM (up to 1,000 users)
Business Edition 5000
Business Edition 3000
UC300
UC500
• Migration SKUs for easy, smooth license transitions
• Promotional offer provides significant discounts on new
system
Cisco Midmarket Collaboration Migration Program
For Partners: Migration Resources
https://communities.cisco.com/message/130477#130477
© 2010 Cisco and/or its affiliates. All rights reserved.
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Eligible Promotions - Three Primary Offers
Collaboration Breakaway
PLUS Promotion
• Competitive PBX
Displacements
• Installed-base Upgrades
(Drive to Collaboration)
Midmarket Collaboration
Promotion
• Accelerate Midmarket Growth
• Leading with the Business
Edition 6000
Video Collaboration and
Reach Promotion
• Accelerate Video Adoption
• Sell from the full Telepresence
Portfolio
• COMPETITIVE & PREDICTABLE: discounts to help you close business!
• SIMPLE AND EASY: allowing you to focus on selling, not pricing!
• PROMOTES PARTNER LED: less reliance on Cisco!
More information - click titles for Partner links.
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Additional Partner Incentives
Unified Contact Center
Express Starter Bundles
•
•
•
•
Increase call center attach
with Unified CCX
Low-cost 5 -or- 25 Agent
Enhanced/Premium license
bundle options
Accelerate Customer
Collaboration Promotion
• Migrate customers using a
licensed Unified ICM
Enterprise with a third-party
ACD
• Discounted Unified CCE Agent
and Server licenses
Customer Collaboration
Upgrade Offer
• Migrate customers without
UCSS to Unified CCE and
Unified CVP
• 33% off list price with a three
year UCSS purchase
TX9000 Series
Immersive Promotion
Cisco Capital
Financing Offers
Opportunity Incentive
Program
Increase adoption of TP
Limited-time discount on
TelePresence TX9000
Series, TelePresence
Server
• Close deals faster with US/CN
customers
• No payments, no interest
during UC deployments offer
• No payments for 3 months
during UC deployment offer
• Rewards developing new
business
• Upfront discounts for creating
demand-generation
• Value engagement for first
partner to develop an oppty
© 2010 Cisco and/or its affiliates. All rights reserved.
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Cisco Unified Contact Center Express Bundles
Best User Experience
Simplification
• Embedded Finesse (new Agent Desktop)
• Live Data with CUIC
• Workforce Optimization
• REST API step in editor
• Enhanced Outbound API
• Home Agent with Extend and Connect
New Cisco Unified CCX CSR 10.0
All in One, Easy to Deploy, Manage, Use Contact Center
New Unified CCX Bundles
5 Agent Seats
ENHANCED
$995 List
PREMIUM
$2,995 List
25 Agent Seats
ENHANCED
$22,395 List
© 2010 Cisco and/or its affiliates. All rights reserved.
PREMIUM
$34,495 List
An excellent contact center is key to customer satisfaction and business growth
•
All businesses have a help desk, HR department, inside sales desk
•
Contact Center + Business Edition together form a true collaboration platform for customers;
increased profitability for partners
•
Customers can start small and grow with promotional offers
Note: UCCX preloaded with:100 Agent OVA on BE6000; 100/ 400 Agent OVAs on BE7000
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Services and Support
© 2010 Cisco and/or its affiliates. All rights reserved.
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Cisco SMARTnet Service
Rapid issue resolution with anytime access to Cisco engineers and
extensive technical resources
Customer Profile/Requirements
• Network is critical to mission critical
• Skilled IT staff require direct access to Cisco engineers
• Require flexible device-level coverage
Capabilities and Features
•
•
•
•
Advance hardware replacement options including 2- hour
24 x 7 global access to Cisco TAC and onsite resources
OS software updates
Device diagnostics and alerts on select devices
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Cisco Unified Communications Essential Operate Service
• Provides maintenance and minor software updates, plus
access to online resources and Technical Assistance
Center (TAC) support
• Offers application support service, including 24 x 7 support
dedicated to Cisco Unified Communications
• Access to Cisco.com technical knowledge base including
access to:
−
−
−
−
−
−
−
Software advisor
Technical Assistance Center (TAC) Case collection
My Tech support
Output interpreter
Peer-to-peer online forums
TAC newsletter
And much more!
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Cisco Unified Communications Software Subscription
• Guarantees access to major software version upgrades for
duration of the activated subscription term
• Most cost-effective method to acquire upgrades
• Priced on a per user basis
• Complement to Cisco Unified Communications Essential
Operate Service
© 2010 Cisco and/or its affiliates. All rights reserved.
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Partner Sales Tools
© 2010 Cisco and/or its affiliates. All rights reserved.
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Marketing Materials
Supporting the Sales Engagement Cycle
Partner Resources
•
Promotions
•
Community
•
Sales Resources
•
Marketing and Demand Generation Tools
•
And more!
Sales Enablement Resources
https://communities.cisco.com/docs/login.jspa?referer=https://communities.cisco.com/docs/DOC-51414
© 2010 Cisco and/or its affiliates. All rights reserved.
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Easy Pricing/Quoting with Cisco Quick Pricing Tool
For Account Managers
• Perform quote at customer site
• Connect with Distributors
• Saves time and cost
• Recommends the top 2 platforms that fit customer
requirements
• Covers all core-components – BE6000, Contact Center,
Video endpoints, gateways, services
Learn More www.cisco.com/go/qpt
© 2010 Cisco and/or its affiliates. All rights reserved.
*Cisco Capital Terms and Conditions apply, subject to credit approval, not available in all countries.
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Financing – Leading with Cisco Capital Leasing
•
Conserves cash flow and takes system price out of the
equation
•
Equipment remains off customer’s balance sheet
•
One low monthly payment
•
Lower costs
•
Equipment Lifecycle Management with ability to up-sell
when lease is up for renewal
•
Maximum flexibility – eliminates risk of customer getting
stranded with technology
Learn More www.cisco.com/go/ciscocapital
© 2010 Cisco and/or its affiliates. All rights reserved.
*Cisco
Capital Terms and Conditions apply, subject to credit approval, not available in all countries.
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Summary
Top reasons to lead with Business Edition 6000
• Complete Solution – purpose-built, right-sized and priced
for midsize businesses
• Application Rich – supports industry-leading Cisco
UC/Collaboration and 3rd-Party partner applications
• Simple Management – turnkey platform, quick and easy
deployments and ongoing management with intuitive,
integrated tools
• Increased Profitability – cost-effective, simple, scalable
and margin rich
• Natural Upsell - more Collaboration with the same
hardware
© 2010 Cisco and/or its affiliates. All rights reserved.
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Additional Resources
Community
• Support forum - https://supportforums.cisco.com/community/netpro/collaboration-voice-video
• Partner Communities - https://communities.cisco.com/community/partner
• TWTV “Fundamentals of BE 6000” https://communities.cisco.com/videos/9540#comment-9205
Cisco.com
• Midmarket main – www.cisco.com/go/midmarket
• Product main – www.cisco.com/go/be6000
• Case Studies – www.cisco.com/c/en/us/products/unified-communications/business-edition-6000/case-study-
listing.html
• Partner Resources - www.cisco.com/c/en/us/products/unified-communications/business-edition-6000/partnerresources-listing.html
Partner Central
• Cisco Promotions and Incentives – www.cisco.com/go/ptomotions
• Cisco Collaboration Midmarket Promotion - www.cisco.com/go/mmcollabpromotion
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