Hybrid Communications Platform for SME iPECS eMG80

Hybrid Communications Platform for SME iPECS eMG80
Hybrid Communications Platform
for SME
iPECS eMG80
The content of this document is subject to revision without
notice due to continued progress in methodology, design and
manufacturing. Ericsson-LG Enterprise shall have no liability for
any error or damage of any kind resulting from the use of this document
© Ericsson-LG Enterprise Co., Ltd. 2015 Version 1.0
Ericsson-LG Enterprise Co., Ltd.
(431-749) 77, Heungan-daero 81 beon-gil, Dongan-gu,
Anyang-si, Gyeonggi-do, South Korea
Telephone: +82-2-3777-1114
Fax: +82-31-8054-6607
www.ericssonlg-enterprise.com
www.iPECS.com
Experience a rich featured and cost effective
communications solution in a trendy design
IP/TDM Hybrid communication platform, iPECS eMG80
Rich Feature Set
Built-in system feature set and UC server provide various applications and features
to meet a variety of customer needs
iPECS eMG80 adopts VoIP technologies running in optimized IP/TDM hybrid switching
platform. The ability to communicate seamlessly over IP networks delivers advantages
over existing hybrid technologies permitting SMEs to access efficiency and productive
applications with iPECS eMG80 in a simple and cost effective manner.
Web Call Back
One number service
Seamless expendability for SMEs
Simple installation and maintenance
With iPECS eMG80, you can start small with 8~12 users
and grow seamlessly to more than 100 ports. Employing a
multi-cabinet (KSU) architecture that allows four KSU and
one expansion KSU to configure a dynamic system. iPECS
eMG80 delivers cost effective communications to small and
growing businesses and affordable expandability to medium
size businesses.
The iPECS eMG80 adopts advanced HTML5 based Web admin, which is an intuitive simple solution to system configuration and maintenance. The Web Manager Install Wizard
presents the basic installation in a series of simple steps for
an easy basic installation in English or other local language.
iPECS Attendant (Office/ Hotel)
Cost effective and expandable VoIP Technology
Rich features and applications
iPECS eMG80 platform includes advanced VoIP technology
supporting low cost SIP trunking, on and off-premise mobility,
remote connectivity and multi-site networking with minimal
cost to overcome geographical boundaries.
Pre-packaged rich embedded features and applications
increases business competitiveness with effective communications with less cost.
Multi-Tier Mobility
iPECS UCS Standard server is built into the eMG80. Users
can use video, IM, audio conference, visual voice mail, as
well as voice calls on one platform.
iPECS UCS mobile client, Mobile Extension, DECT, and Wi-Fi
terminals are optimized with the iPECS eMG80.
“ Start with built-in VoIP card for smaller needs
and expand with optional VoIP for future use ”
8ch
Option
VoIP
VoIP
On the road
Home/Teleworking
Wi-Fi
Phone
2
iPECS ACD provides flexible incoming call routing, real-time
agent monitoring and supervision, and call record statistics as
well as ACD event messages for management reporting. The
caller may receive announcements then route to an available
agent. When no agent is available, calls queue to the group
awaiting a free agent. Should the calls overflow based on the
number of queued calls or queued duration, the calls can be
routed to an alternate destination.
When a user is busy on a call and another call is presented
to the station, the user can transfer between the two using an
unified button. A Unified button can hold a call (either calling,
waiting, talking or held) and display that calls CID. Users can
experience seamless communications through unified buttons.
One station can have a maximum 48 unified buttons.
Through an IP connection between CCM Master and CCM
Slave systems, deployment flexibility and expandability are possible. For growing businesses, iPECS eMG80 as LCM provides
deployment flexibility and cost effectiveness with the T-NET feature with license.
“ Cost effective mobility
and multi-site connections ”
Remote Office
Max 16ch
Automatic Call Distribution (ACD)
Deployment flexibility and survivability
Enhanced Auto Attendant /Voice Mail
SIP Trunking (VoIP Provider)
eMG80 KSU
8ch
iPECS Attendant is a powerful PC based attendant console,
designed to enhance call handling and control functions of
the attendant, through superb intuitive drag & drop actions. It
also allows the attendant to manage the directory with ease
of use and graphical user’s interface.
Multiple Call Handling
Easy and economical Built-in UC
Built-in
iPECS eMG80 provides one number service to users anywhere
on any device. Users have a consistent experience over multiple
devices (maximum 32 including your master device) with seamless call control between devices. When a users master station
receives a call, all members also receive the call.
The Station User Web portal offers a Web Call Back feature.
In the portal, you may be permitted to request the system to
establish a telephone call between two telephone numbers.
The call is subject to the dialing restrictions of the station
number associated with the portal access. A SMDR record is
generated with the station number that accessed the portal
identified.
Multi-Tier Mobility
iPECS eMG80 is maximized for mobility solutions. Users
have their choice of mobility solutions for office and mobile
environments. In the office, IP DECT, DECT and Wi-Fi Phone
are available. For mobile workers, iPECS UCS Mobile Client
provides rich communication features. Users can design their
own mobility solution to best fit their environment.
The integrated AA/VM application is provided through the Voice
Store and Forward (VSF) Gateway incorporated in the KSU
main board and includes an application processor, eight (8)
access channels and 1 hour of storage. Further the MEMU option expands the storage to 16 hours of voice and VVMU option
provides and additional 8 channels and 15 hours of storage with
license. Additionally, iPECS eMG80 supports various voice mail
features such as Multi language Auto Attendant, Voicemail Cascading, E-mail Notification of voice mail, Integration with UCS
clients and more.
iPECS UCS
3
iPECS UCS Feature Introduction
Applications for Business Performance
iPECS eMG80 provides various UC solution features with built-in or External type
UCS Server and client
Every business has different communications needs and meeting these needs is critical
for your business communications solution. iPECS eMG80 offers various applications
and mobile clients for you to flfill different needs and requirements of your business
* iPECS UCS is supported on iPECS eMG80 P2 or later
iPECS Attendant Office
iPECS UCS Standard highlight*
UCS Standard
(Built-in)
No additional H/W
server and installation
Mobile Client
(Android/iOS)
Includes video call
support
High quality
Video call
IP based Attendant application for quick and easy call handling
Rich
Presence & IM
One-to-one video call
from UCS Desktop and
Mobile client
• Easier management of call handling: Ease of use for an attendant,
flexible call handling
• Embedded IP Softphone: Various call features of iPECS platform
Mobile presence and
personal status
• Directory Management: Database management, Directory service and
iPECS Attendant (Office)
iPECS UCS
Desktop / Mobile Client
* UCS Premium provides more advanced features and collaboration tools with External UCS server
* Please refer iPECS UCS datasheet for UCS Premium
Phone book
iPECS Hotel PMS (iPECS Attendant Hotel)
Hotel Solution optimized for small to medium sized hotels
Integrated Presence
Audio Call & Conference
• Instant decision on reachability is available by presence information
<Audio Call>
• Maximize guest service
• Save time and cost with available people
• Call popup : Display caller’s information based on CID
• Integrated DND which block UCS and Phone at the same time
• Outlook popup : Display caller’s contact information in Outlook based
• Effective Call Management
• Effective front desk and staff work
• Productivity features :
on CID
• Call memo : Note important information during a call
Instant Messaging, SMS and Note
• IM : Various chatting mode, Inviting others by drag & drop
<Audio conference> : GUI Based Audio Conference Manager
• SMS : Send and receive text message to other internal iPECS
• Built-in audio conference system
eMG80 system users or *external SMS users
• Graphical user interface : Support drag & drop function
(*Need to be supported fixed line SMS by system)
• Various features for conference control
iPECS Hotel PMS
(iPECS Attendant Hotel)
iPECS IPCR
• Note : Leave a note for offline UCS user
Optimized and integrated IP Call Recording solution
Video Call
Call Control
• Simple and cost effective solution designed by a single vendor
• One-to-one video call from UCS Desktop and Mobile client
- Single IP connection for all call & all terminal recording
- Cost effective single server call recording
• QCIF, CIF, 4CIF video resolution
• Easy and simple call control on UCS desktop client
• Powerful value added features
• Most call control functions can be executed by one click or
drag & drop (Answer / Drop / Deny / Transfer / Hold / Park)
Click call
• Easy dialing in Web browser and Windows application
① Capture numbers by drag
- Various Hotel features
- Various and quick alternative contacts
- Local language support
- Flexible and configurable layout and user interface
- Statistic report and Snapshot of group monitoring
- Voice packet encryption and call recording at the same time
- Flexible deployment without limiting functionality
- Agent monitoring
- Remote maintenance and automatic alarming
Visual Voice Mail
• Automatic synchronization with system Voice Mail board
• Easy voice mail management : Non serial access to a message
iPECS IPCR
• Desktop client and mobile client support
② Call in the Quick Call Control Bar or the Call Assistance
• Intuitive user interface
- Users can easily access the recording files over web browser
- Intuitive graphical display
- Powerful statistics features with real time graphic view & search options
- User base access level management
iPECS ClickCall
Standard windows application for easy dialing
① Drag
• Click to Call from any selectable number in windows application
Tel +82-2-3777-1114
Conference
Member add
(Drag & Drop)
Instant Message/SMS/Note
Audio Call & Conference
- Easy dialing of selectable number from Windows Applications
- Show dialed call log (10)
- Exit/setup only through the icon in Windows tray
- Setup dialing information
- Multi language support
② Call
Click call
iPECS ClickCall
• Call control client without voice module
• Easy installation: Simple call client without dedicated server
4
5
Terminals
iPECS CCS
Multi-channel IP Contact Center solutions integrated with iPECS
Platforms
• CC solutions Integrated with iPECS platforms
iPECS CCS
- Seamless and tighter integration with iPECS eMG80
- Constant development path for iPECS CCS
- Valuable packaging with other applications
• Best suite for small & medium-sized Contact Center
- Cost effective bundles for basic contact center with iPECS Platforms
- Easy installation and operation with intuitive and simple functions
iPECS eMG80 supports an extensive range of terminals such as digital and IP phones, SIP phones, DECT,
and Mobile Client. These terminals are designed for business users who require a range of feature-rich telephony
devices to match your constantly changing business needs. iPECS eMG80 gives you access to a large portfolio
of terminals and clients to suit your unique business telephony needs.
IP Phones
• Benefits of All Software solution
- Software based media processing through SIP
- No PSTN media interface card
• Next generation Single multi-media solution
- Email, Voice Mail, Fax, Web chat
- Social interface – Twitter, Facebook
- Multi-Media Outbound Tele-Marketing
LIP- 9002
LIP- 9010
LIP- 9020
LIP- 9030
• 2 Line Gray graphic
• 4 Programmable feature key with LED
• PoE(802.3af) Support
• Open VPN
• LLDP-MED/802.1x Security
• 10/100 BASE-T 2 ports
• 3 Line Gray graphic LCD White backlit
• 5 Programmable feature key with
3 color LED
• PoE(802.3af) Support
• Open VPN
• LLDP-MED/802.1x Security
• 10/100BASE-T 2 ports
• 4 Line Gray graphic LCD with
White backlit
• 10 Programmable feature key with
3 color LED
• PoE(802.3af) Support
• Open VPN
• LLDP-MED/802.1x Security
• 10/100/1000BASE-T 2 ports
• 6 Line Gray graphic LCD with White
backlit
• 24 Programmable feature key with
3 color LED
• PoE(802.3af) Support
• Open VPN
• LLDP-MED/802.1x Security
• 10/100/1000BASE-T 2 ports
LIP-9040
LIP-9070
LIP-9012DSS
LIP-9024DSS
• 8 Line Gray graphic LCD with
White backlit
• 36 Programmable feature key with
LCD underlay and 3 color LED
• PoE(802.3af) Support
• Open VPN
• LLDP-MED/802.1x Security
• 10/100/1000BASE-T 2 ports
• 7” TFT color touch LCD
• WVGA resolution
• Android OS
• Gigabit support
• Media play, picture viewer
• 1.3M pixel CMOS camera
• Video calls with iPECS video
clients (UCS, LIP-8050V, Phontage)
• Soft flexible buttons :
48 for SIP / 30 for iPECS protocol
• Support : LIP-9020/30/40
• Flexible button : 12 with 3 color LED
• Underlay type : Paper
• DSS connection : 1
• Support : LIP-9020/30/40
• Flexible button : 24 with 3 color LED
• Underlay type : Paper
• DSS connection : 1
A powerful web based Network Management tool designed to
LIP-9024LSS
9070 DSS48
LIP-9000BTMU
improve operation efficiency, permit rapid response to system alarms,
• Support : LIP-9020/30/40
• Flexible button :
12 with 3 color LED & 2 page button
• Underlay type : LCD
• DSS connection : 1
• Support : LIP-9070
• Flexible button : 48
• Underlay type : Paper
• DSS connection : Up to 2
• Support : LIP-9010/20/30/40
• Optional module
▪ Bluetooth V2.1+EDR
▪ Speakerphone or
handset calls on
smart phone and
Bluetooth headset
iPECS Report Plus
Real-time monitoring and reporting for small Contact Center business
iPECS Report Plus
• Easy ACD agent management web based tool, Agent Web Client
• Call distribution based on built-in ACD functionalities of call server
• Saving and displaying call accounting and ACD data generated from
call server
• Real time information display for supervisor and management
• Personal statistics for agent reporting and performance review
• Call recording integrated with report in one interface
iPECS RCCV - MS Lync Integration
Cost effective solution to use iPECS voice in MS Lync
• MS EV connection
- iPECS eMG80 works as a SIP gateway for Lync Enterprise Voice (EV)
• iPECS RCC Gateway
iPECS RCCV - MS Lync Integration
- Cost effective solution to use iPECS voice in MS Lync
- Remote call control for IP phone & Soft client on MS Lync client
- IP phone presence share with MS Lync clients
- Aiming to Extend MS Lync standard client to iPECS feature set through call
control
- Dual Ring scenario can be done when iPECS RCC Gateway and MS EV
(from MS) are deployed together
- Support Remote Call control on Office 365 Lync as well
iPECS NMS
and access remote, use statistics and alarm notification
• Fault management and real time system monitoring
iPECS NMS
6
• Web based client access
• Traffic statistics
7
Digital Phones
LIP-8012E
LIP-8024E
LDP-7004D
LDP-7004N
LDP-7008D
LDP-7016D
• 4 Line LCD
• User programmable 8 feature keys
• BLF information with triple color LED
• Enhanced quality conference call
• High quality voice codecs
• LLDP-MED / 802.1x security support
• 3 Line backlit LCD
• User programmable 12 feature keys
• BLF information with triple color LED
• Gigabit support
• High quality voice codecs
• Enhanced quality conference call
• LLDP-MED / 802.1x security support
• Open VPN support
• 4 Line backlit LCD
• User programmable 24 feature keys
• BLF information with triple color LED
• More informative display with
feature icons
• LLDP-MED / 802.1x security support
• Open VPN support
• Gigabit support
• 1 Line LCD
• 2 Flexible buttons
• 5 fixed buttons
• OHD(On-hook Dialing)
• Message waiting lamp
• 2 Flexible buttons
• 5 fixed buttons
• OHD(On-hook Dialing)
• Message waiting lamp
• 2 Line LCD
• 8 Flexible buttons
• 5 fixed buttons
• Speaker phone
• Headset Jack
• 3 Line LCD
• 16 Flexible buttons
• 7 fixed buttons
• 3 Soft buttons
• Navigation button
• Additional device port for SLT / FAX
• Speaker phone
• Wall mountable
LIP-8040E
LIP-8050E
E-BTMU
LIP-8012DSS
LDP-7024D
LDP-7024LD
LDP-9008D
LDP-9030D
• Informative large 9 Line backlit LCD
• User programmable 10 feature keys
with LCD labeling
• BLF information with triple color LED
• Professional headset integration
via RJ11
• LLDP-MED / 802,1x security support
• Open VPN support
• Gigabit support
• 4.3” Wide Color Graphic screen
• 5 Programmable feature keys
• USB interface [USB 2.0]
• LLDP-MED / 802.1x / EAP-MD5
• VLAN, Open VPN support
• Gigabit support
• Optional Module
• Bluetooth v2.1 + EDR
• Support smart phone and headset
• Support :
LIP-8012E / 8024E / 8040E / 8050E
• Flexible button : 12
• Underlay type : Paper
• DSS connection : Up to 2
• 3 Line LCD
• 24 Flexible buttons
• 7 fixed buttons
• 3 Soft buttons
• Navigation button
• Additional device port for SLT / FAX
• Call recording
• Speaker phone
• Wall mountable
• Optional Bluetooth
• 9 Line LCD
• 24 Flexible buttons
• 7 fixed buttons
• 3 Soft buttons
• Navigation button
• Additional device port for SLT / FAX
• Call recording
• Speaker phone
• Wall mountable
• Optional Bluetooth
• 2 Line LCD
• 7 Flexible buttons
• 8 Programmable buttons
• Wall mountable
• Enhanced high quality conference
calling
• Flexible desktop configuration
options via tilting handset
• 3 Line LCD with high visibility backlighting
• 7 Flexible buttons
• 30 Programmable buttons
• 3 Soft keys
• Wall mountable
• More extension handling with
optional DSS
LIP-8002E/AE
LIP-8008E
• 2 Line LCD, Grey scale
graphic display
• User programmable 4 feature keys
• LLDP-MED
• LIP-8002E (PoE support) /
LIP-8002AE (non PoE with adapter)
(Bluetooth Dongle)
For more information and DSS options, refer to a total brochure
DECT Phones
LIP-8048DSS
LIP-8012LSS
LIP-8040LSS
• Support :
LIP-8012E / 8024E / 8040E / 8050E
• Flexible button : 48
• Underlay type : Paper
• DSS connection : Up to 4
• Support :
LIP-8012E / 8024E / 8040E / 8050E
• Flexible button : 12
• Underlay type : LCD
• DSS connection : Up to 2
• Support : LIP-8012E/8024E/
8040E/8050E
• Flexible button : 40
• Underlay type : LCD
• DSS connection : Up to 4
8
Wi-Fi Phone
GDC-500H
GDC-800H(IP DECT)
WIT-400HE
• Protocol : Standard GAP +
Ericsson-LG Proprietary
• Buttons : Easy access via 2 soft keys,
5 way navigation
• Languages : 7 languages
(English, Italian, Spanish, Swedish,
Russian, Turkey, German)
• Bluetooth : Yes (V2.1, headset profile)
• Speakerphone : Yes
• Product set : GDC-800H(handset), GDC-800Bi (base),
and GDC-800R (repeater)
• 2 inch color LCD with backlight
• Polyphonic ringtone
• 25 Call list storage capacity
• 100/200 phonebook(local/ central)
• Emergency key
• Duplex speaker phone
• Headset jack
• 16 Languages
• 2line, 2” color LCD(176 X 220)
• 802.11 b/g, 802.11e for WLAN QoS
• Supporting iPECS system call features
• G.722 wide-band codec support
for better voice
• PTT for group announcing, SMS
• Seamless handover between cells
during talk
9
Platform for Communications
Product Components
Item
Wireless & Mobile
DECT
IP DECT
WiFi
Board
Extension
Embedded
AA/VM
iPECS UCS
SLT
Digital Phone
PSTN
KSUA
4 CO, 1 DKT and 7 Hybrid Interfaces
Voice Mail (Default : 2 ch / 1 hr, Max : 12 ch / 32 hrs)
VoIP (Default : 2 ch, Max : 16 ch)
Built-in UCS Desktop / Mobile, Built-in Clickcall : Default 2 / 2, 2 copy
KSUAD
4 CO, 8 DKT and 4 SLT Interfaces
Voice Mail (Default : 2 ch / 1 hr, Max : 12 ch / 32 hrs)
VoIP (Default : 2 ch, Max : 16 ch)
Built-in UCS Desktop / Mobile, Built-in Clickcall : Default 2 / 2, 2 copy
KSUI
1 DKT and 7 Hybrid Interfaces
Voice Mail (Default : 2 ch / 1 hr, Max : 12 ch / 32 hrs)
VoIP (Default : 2 ch, Max : 16 ch)
Built-in UCS Desktop / Mobile, Built-in Clickcall : Default 2 / 2, 2 copy
KSUID
8 DKT and 4 SLT Interfaces
Voice Mail (Default : 2 ch / 1 hr, Max : 12 ch / 32 hrs)
VoIP (Default : 2 ch, Max : 16 ch)
Built-in UCS Desktop / Mobile, Built-in Clickcall : Default 2 / 2, 2 copy
EKSU
4 CO and 8 Hybrid
IP Phone
Misc. Device
LCO
SMDR
FAX
MOH
Loud Bell
External
pages
Alarm
Sensor
Backup
Battery
Door
Phone
Basic KSU
BRI
ISDN
PRI
iPECS eMG80
E1/R2/T1
Internet
IP Trunk
Door
Opener
UC & Application
Expansion KSU
Remote
Web Admin
PMS
iPECS IPCR
iPECS UCS
iPECS
(Desktop / Mobile) Attendant
Router
Web Admin
CTI
iPECS CCS
iPECS
Report Plus
Trunk / Extension
Interface Boards
Branch office
• LGCM(PSTN)
• SLTM(SLT, FAX)
• IP Phone
• iPECS UCS
Home office
On the Road
• IP Phone
• iPECS UCS
• iPECS UCS
Port Configuration
Function / Accessory
Boards
KSUA / KSUI / KSUAD / KSUID+EKSU
KSU
Max Ports
Analog/BRI trunk
Trunks
PRI*
IP trunk(SIP/H.323)
Remote Gateway
Max Ports
SLT
Digital
VM channel
VoIP channel
36/62/36/62
12
2 CO Line and 4 Hybrid Interface Board
eMG80-CH408
4 CO Line and 8 Hybrid Interface Board
eMG80-CS416
4 CO Line and 16 SLT Interface Board
eMG80-BH104
1 BRI (2B+D) and 4 Hybrid Interface Board
eMG80-BH208
2 BRI (2B+D) and 8 Hybrid Interface Board
eMG80-HYB8
8 Hybrid Interface Board
eMG80-SLB16
16 SLT Interface Board
eMG80-PRIU
1 PRI/E1/R2 or T1 (30 or 24 channels) Interface Unit
eMG80-BRUI2
2 BRI (2B+D) Interface Unit
eMG80-WTIB4
4 Wireless Terminal Interface Board (24 channels)
eMG80-VVMU
8 VoIP, 4 VM Channel, 1 hour default plus 15 hours VM storage – licenses required for VoIP,
VM channel and VM storage
eMG80-MEMU
Memory Expansion Module Unit for VM (15 hours)
eMG80-MODU
Modem Unit
MG-CMU4
PSU
eMG80-RMB
48/74/48/74
12
12
24
-/30/-/30
-
-/30/-/30
16
-
16
8
-
8
104**/104/108***/108
32
136/136/140/140
31/31/28/28
32
63/63/60/60
24
24
48
24
47/47/40/40
IP
32
-
32
DECT
48
-
UC Desktop / Mobile****
32
Clickcall****
104
MEX
4 Call Metering Unit,, 4 channel daughter board for MBU, EMBU and analog CO Line Interface boards
Power Supply Unit, pre-installed in each cabinet
19” Rack Mounting Bracket (Option)
Specifications
Item
Description
Specification
AC Voltage Input
100~240 +/- 10% Volt AC @ 47-63 Hz
AC Power consumption
90 Watts
AC Input Fuse
2A @250 Volt AC
48
DC Output Voltage
+5, -5, +27, +30 Volt DC
-
32
Input Voltage
+24 Volt DC (+12 VDC x 2 each KSU)
-
136
Battery Fuse
5.0A @250 Volts AC, 5AG
104
-
136
Charging Current
Max. 200 mA
IP ATD
5
-
5
Battery Load Current
Max. 200 mA
without VVMU
8
-
8
Temperature
0 ( C) - 40 ( C) / 32( F) - 104( F)
with VVMU
12
-
12
without VVMU
8
-
8
with VVMU
16
-
16
* PRI : In KSUI and KSUID
** HYB(8) + DECT(48) + SLIB(16) + IP PHONE(32) = 104
*** DSIB(12) + DECT(48) + SLIB(16) + IP PHONE(32) = 108
**** UCS Desktop / Mobile and Clickcall are supported on iPECS eMG80 P2 or later
10
eMG80-CH204
Max
23/23/16/16
Hybrid(SLT or Digital)
Extensions
EKSU
Description
PSU
External Backup Battery
Operating Environment
Dimension
Weight
o
o
o
o
Humidity
0 - 80% (non-condensing)
KSU
307 mm(W) x 294 mm(H) x126.6 mm(D)
Expansion KSU
307 mm(W) x 294 mm(H) x126.6 mm(D)
KSU
2.03 Kg
Expansion KSU
1.99 Kg
11
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