Matrox MXO2 Release Notes (Windows version)

Matrox MXO2 Release Notes (Windows version)
Matrox MX02
Release Notes
(Windows version)
June 11, 2012
v
Y11126-401-0701
Trademarks
Matrox Electronic Systems Ltd. ....................................... Matrox®, A/V Tools™, Axio™, CompressHD™, Convert DVI™,
Matrox MAX™, MtxConvert.utils™, Mtx.utils™, MXO™, RT.X2™
Adobe Systems Inc.......................................................... Adobe®, After Effects®, Encore®, Flash®, Macromedia ®, Photoshop®,
Premiere®
Apple Computer, Inc. ....................................................... Apple®, Apple TV®, iPad®, iPhone®, iPod®, QuickTime ®
Autodesk, Inc. ................................................................. Autodesk ®, 3ds Max®, Combustion®
eyeon Software Inc. ........................................................ Fusion™
HDMI Licensing LLC. ...................................................... HDMI™
Microsoft Corporation...................................................... Microsoft®, Windows®, Xbox®
NVIDIA Corporation.......................................................... NVIDIA®
Sony Corporation ............................................................ Sony®, Blu-ray Disc™, HDV™
Victor Company of Japan, Limited (JVC) .......................... JVC™, HDV™
YouTube, LLC .................................................................. YouTube™
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. All other
nationally and internationally recognized trademarks and tradenames are hereby acknowledged.
Copyright © 2012 Matrox Electronic Systems Ltd. All rights reserved.
Disclaimer Matrox Electronic Systems Ltd. reserves the right to make changes in specifications at any time and without notice.
The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox
Electronic Systems Ltd. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No
license is granted under any patents or patent rights of Matrox Electronic Systems Ltd.
Unauthorized recording or use of broadcast television programming, video tape, or other copyrighted material may violate copyright
laws. Matrox Electronic Systems Ltd. assumes no responsibility for the illegal duplication, use, or other acts that infringe on the
rights of copyright owners.
Matrox Electronic Systems Ltd.
1055 St. Regis Blvd., Dorval, Quebec, Canada H9P 2T4
Tel: (514) 685-2630 Fax: (514) 685-2853 World Wide Web: www.matrox.com
Contents
About these release notes .............................................................. 1
Visit our website for the latest downloads ...................................... 1
What’s new in this release? ............................................................. 1
Installing this release ....................................................................... 1
Working with Matrox sequences created using
Mtx.utils 6.1 and earlier ..................................................................2
Known issues ...................................................................................2
Installation and general operation....................................................................................................2
Adobe Premiere Pro .........................................................................................................................4
Adobe Media Encoder ......................................................................................................................7
Adobe Encore ...................................................................................................................................7
Matrox A/V Tools ..............................................................................................................................7
Matrox Video for Windows (VFW) codecs ......................................................................................7
Matrox MAX H.264 encoding (MAX option)....................................................................................8
ii
Your notes
Contents
1
About these release notes
These release notes provide a list of new features, known issues, and other
important last-minute information applicable to using Matrox Mtx.utils version
7.0.1. This information supplements the Matrox MXO2 Installation and User
Guide, which is provided in PDF format in the Matrox MXO2 Support section of
our website at www.matrox.com/video/support.
Visit our website for the latest downloads
To ensure that you have the latest software updates and documentation available
for your Matrox MXO2 system, check the Matrox MXO2 Support section of our
website at www.matrox.com/video/support. Our website also offers
up-to-the-minute information about Matrox products, access to our user forums,
and special promotional offers.
What’s new in this release?
Matrox Mtx.utils 7.0.1 provides the following fixes for Matrox MXO2 products:
• Fixed an issue that could cause long Matrox MAX H.264 exports to fail.
• Fixed an issue that could cause Matrox MAX H.264 exports with embedded
closed captioning to fail.
Installing this release
¡ Important Check the software download section of the Matrox MXO2
Support website to see which video editing applications are supported with this
release. If you have Matrox software for MXO2 installed with an earlier
supported version of your video editing application, you must uninstall your
Matrox software before upgrading your video editing software.
You can download and install the Matrox Mtx.utils version 7.0.1 software from
the Matrox MXO2 Support section of our website at
www.matrox.com/video/support. If you want to use MXO2 with a supported
video editing application, make sure that the currently supported version of that
application is installed before installing Matrox Mtx.utils. You should also install
any other third-party programs for which you want to install the Matrox
WYSIWYG plug-ins, such as Adobe After Effects, Adobe Photoshop, and eyeon
Fusion.
¦
Note If you want to use a Matrox Convert DVI product with MXO2 on the
same system, you must install Matrox MtxConvert.utils instead of Matrox
Mtx.utils. Matrox MtxConvert.utils is available in the “Downloads” section of
the Matrox Support website under “Combo Software” for your Convert DVI
product.
About these release notes
2
Working with Matrox sequences created using
Mtx.utils 6.1 and earlier
When you open a project containing a Matrox sequence that was created using
Matrox Mtx.utils 6.1 or earlier, Adobe Premiere Pro may issue a message that the
project requires third-party components that could not be located, and the
sequence will be modified to use a custom sequence setting instead. Because
Matrox MXO2 supports all custom sequence formats in Adobe Premiere Pro,
you can continue to work with your sequence in the custom format.
Matrox provides MPEG-2 I-frame, uncompressed 10-bit, and uncompressed
8-bit sequence presets in NTSC, PAL, 486p, 576p, 720p, and 1080i/p formats.
When you create a new sequence using any of these presets, the appropriate
Matrox codec will be set for rendering your video previews. If your old Matrox
sequence was modified to a custom setting, you may prefer to copy and paste
your sequence to a new sequence created using one of these presets. For example,
you can copy and paste an old Matrox DV-PAL sequence to a new sequence
created using the MPEG-2 I-frame PAL preset.
¡ Important Matrox NTSC and 480p sequences created using Adobe Premiere
Pro with Matrox Mtx.utils version 3.0.1 and earlier have a frame size of
720 ×480, and are not supported with the current Mtx.utils release. When you
open one of these sequences, you won’t get a warning, but the sequence will have
an unsupported frame size of 720 ×480. To avoid issues with this sequence, you
must copy and paste the sequence to a new NTSC or 486p sequence that has a
frame size of 720×486 as follows:
1 Select your NTSC or 480p sequence in the Timeline panel.
2 Press CTRL+A to select all the clips in the sequence, and choose Edit >
Copy.
3 Choose File > New > Sequence and under Available Presets in the New
Sequence dialog box, select an MPEG-2 I-frame, uncompressed 10-bit, or
uncompressed 8-bit preset in the appropriate format (NTSC or 486p).
4 With the new empty sequence active in the Timeline panel, choose Edit >
Paste to copy the contents of your old sequence to the new one.
5 You can now delete your old Matrox sequence and save your project.
Known issues
Please be aware of the following issues when using Matrox MXO2 products with
Matrox Mtx.utils version 7.0.1:
Installation and general operation
• Matrox Mtx.utils does not support having more than one Matrox MXO2
product installed in the same system, nor does it support having an MXO2
Working with Matrox sequences created using Mtx.utils 6.1 and earlier
3
product with Matrox Axio or RT.X2 hardware installed in the same system.
Before installing Mtx.utils for your MXO2 hardware, make sure that you
remove any Axio or RT.X2 hardware. (Ref# 54436)
• When installing Matrox Mtx.utils, you may receive a message that some
device drivers have not been installed successfully. You can ignore this
message, as the device drivers will be successfully installed once the
Mtx.utils installation is complete. (Ref# 52208)
• After adding a Matrox CompressHD card to your Matrox MXO2 system,
even though Matrox X.info detects your new hardware, the Matrox presets
for encoding to Matrox H.264 Blu-ray format may not be present in Adobe
Encore. If this happens, uninstall and re-install Matrox Mtx.utils. (Ref#
56582)
• If you installed Matrox Mtx.utils without your Matrox MXO2 hardware
connected to your computer, you may experience problems trying to use
your MXO2 system when you connect your MXO2 hardware for the first
time. If this happens, restart your system. (Ref# 51673)
• To improve the brightness of live video windows in Matrox applications
(such as the preview window in Matrox A/V Tools) on a system that has an
NVIDIA display card, use your display card’s control panel to set the
dynamic range for video to full. In the NVIDIA Control Panel under Video,
select Adjust video color settings. In the displayed dialog box, select
With the NVIDIA settings, click the Advanced tab, and from the
Dynamic range list, select Full (0-255). Apply this setting to all the
displays on which you preview video using Matrox applications. (Ref#
56660)
• On certain systems, you may receive a “Matrox Live Window Manager”
error when using Matrox MXO2 with various applications. If this happens,
use your display card’s control panel to turn off the vertical sync for each
program that you use with MXO2. In the NVIDIA Control Panel, select
Manage 3D Settings, click the Program Settings tab, select a program
that you want to customize, such as Adobe Premiere, and then set Vertical
sync to Force off. If needed, click Add to add a program that you want to
customize. (Ref# VPG-2869)
• If you’ve set Matrox WDM audio device LE as your default sound
playback device in Windows, your audio may not be output as expected on
Matrox MXO2 when you use your WDM-based application, such as
Windows Media Player. As a workaround, start Matrox A/V Tools and play
back any clip with audio. You should then be able to play back your audio on
Matrox MXO2 using your WDM-based application. (Ref# VPG-3128)
• Adobe Photoshop CS6 does not support Matrox .avi files. (Ref# 51248)
Known issues
4
• When using the HDMI output from an Xbox as your input source with
MXO2 hardware, the audio output from MXO2 may be distorted. To correct
the audio distortion, switch the video output setting of your Xbox to 480p,
and then back to your original HD output setting, such as 1080i. In order to
see your Xbox video display while making your setting changes, you may
need to connect the HDMI output from your Xbox to an HDMI monitor or
other HDMI display device. After doing this, remember to reconnect the
HDMI output to MXO2. (Ref# 54132)
Adobe Premiere Pro
• When you open a title or graphic in the Source Monitor or use the
Multi-Camera Monitor to preview a multi-camera sequence, your Matrox
MXO2 video output may change to an incorrect format, such as from PAL to
NTSC or from an interlaced format to a progressive format. (Ref#
VPG-2857)
• If you’re using the Matrox MPEG-2 I-frame codec for rendering video
previews in an NTSC or 486p sequence, when you change the MPEG-2
I-frame data rate, your change may not be retained when you save your
settings, and instead the data rate may revert back to the default setting of 25
Mb/sec. (Ref# VPG-2794)
• If Adobe Premiere Pro quits while starting or the Matrox settings are
missing, press and hold SHIFT+ALT while restarting Premiere Pro. You can
release the SHIFT+ALT keys when the splash screen appears. Because this
will restore your preferences to default settings, you’ll need to specify your
preferences again using Edit > Preferences. (Ref# 57016 and VPG-1659)
• In order to perform an audio-only capture using Matrox MXO2, you must set
the Input Type to Consumer-quality Source and select a component
video input source in the Matrox Capture Settings dialog box, although
the video input source doesn’t need to be connected. (Ref# VPG-175 and
VPG-2567)
• On certain systems, opening the Matrox Capture Settings dialog box can
cause Adobe Premiere Pro to become unstable. If this happens, use your
display card’s control panel to turn off the vertical sync. In the NVIDIA
Control Panel, select Manage 3D Settings, click the Program Settings
tab, select Adobe Premiere as the program to customize, and then set
Vertical sync to Force off. (Ref# VPG-3465)
• When switching between Adobe DV/HDV device control and Matrox
RS-422 device control, the video preview in the Capture panel may go
blank when you play back your source video. If this happens, close the
Capture panel and re-open it. (Ref# 57284)
• When using Matrox RS-422 device control to record a 1080p @ 23.98 fps
sequence to an NTSC deck, the deck may not start recording if you set the
Known issues
5
time base for the Matrox RS-422 device control settings to 30 fps. If this
happens, change the time base to 24 fps and perform the export to tape again.
(Ref# 56656)
• When using Matrox RS-422 device control to capture a clip with set In and
Out points, if you press ESC to stop the VTR while seeking to the In point,
the VTR won’t stop immediately, but will stop once it reaches the In point.
(Ref# 54144)
• When capturing the HDMI video input from a laptop, make sure that the
refresh rate of your source video is compatible with the frame rate to which
you are capturing. For example, to capture to video formats that have a frame
rate of 29.97 or 59.94, the refresh rate (display resolution) of your input
video must be 60 Hz. To capture to video formats that have a frame rate of
25 or 50, your input video’s refresh rate must be 50 Hz. (Ref# 54485)
• If you experience issues when exporting a clip that has an empty audio track
from an Adobe Premiere Pro sequence or using the clip with another Adobe
program via Dynamic Link, do the following:
1 In the \Media Cache Files folder for your project, delete the .cfa and .pek
files for the clip that has the empty audio track.
2 Restart Premiere Pro and open your project again. (Ref# 53291)
• If you cancel a capture to a Matrox .m2v file, the captured .m2v file will be
deleted, but any associated .wav files won’t be deleted. You’ll need to delete
the .wav files manually. (Ref# 51124)
• When you select 24-bit as your Capture Format on the Audio Capture
Settings page for a Matrox .m2v capture, your audio files are captured in
24-bit format, but Premiere Pro will display the properties of the audio files
as 32-bit. (Ref# 51147)
• To avoid problems when capturing clips, rendering previews, or exporting
your sequence to disk, make sure that the total length of your Premiere Pro
project’s folder path name and file name is not longer than 128 characters.
(Ref# 49841).
• When creating a Matrox wipe transition, you may see dotted lines in your
output. To eliminate the dotted lines, apply softness to the wipe. (Ref#
33122)
• When you import DV and MPEG-2 I-frame video clips with a 720×480
resolution into a sequence that has a Matrox codec editing mode, the image
size displayed in the Project panel and the Properties window will be
720 × 486. To see the real resolution of the clip, look at the Actual Image
Size in the Properties window. Your clips will be processed and output
correctly when you export to file or print to tape. (Ref# 31737)
Known issues
6
• If you use the Customize Matrox Wipes dialog box to make changes to a
Matrox transition after it has been rendered, the changes you make will not
be updated in the Transition preview or on your Program Monitor until you
click OK. (Ref# 39018)
• When capturing material from a tape with a bad video signal, you may
receive a Macromedia error and the captured footage will consist of blue or
black video. (Ref# 40496)
• If you have multiple Matrox wipe transitions in a sequence, and you modify
the default transition and save it, any previous wipes that were applied using
default transition settings will have the new default transition settings
applied as well. Wipe transitions that were not applied with default wipe
transition settings won’t be affected. (Ref# 41988)
• If you trim a project that contains .avi files created using a Matrox VFW
MPEG-2 I-frame or a Matrox VFW Uncompressed codec and the audio for
the files is not 48,000 kHz, those files may be offline when you open the
trimmed project. To avoid this problem, set the audio to 48,000 kHz when
creating the files. (Ref# 41996)
• If your hard drive is almost full when you capture clips, Adobe Premiere Pro
will issue a warning message and may become unresponsive after you click
OK and close the Capture panel. (Ref# 42634)
• You can’t export clips that have mono audio to a Matrox .avi file from Adobe
Premiere Pro’s Project panel. (Ref# 42183)
• To avoid problems when capturing clips, rendering previews, or exporting
your sequence to disk, make sure that the total length of your Premiere Pro
project’s folder path name and file name is not longer than 128 characters.
(Ref# 49841).
• If you choose to capture a video source for which a video input signal is not
detected from your Matrox MXO2 hardware, the input signal may display as
blue video (instead of black video). (Ref# 50156)
• The first time you capture to a Matrox .avi file using Adobe Premiere Pro
after installing Matrox Mtx.utils, you need to configure your Matrox .avi
capture settings. To do this, choose Project > Project Settings > General.
From the Capture Format list, select Matrox AVI and click Configure.
(Ref# 50243)
• Adding a voice-over to your Matrox sequence using MXO2 is not supported
for this release. (Ref# 50878)
• When you export an NTSC or PAL clip using the Matrox DV/DVCAM
codec, your exported clip may appear darker than the original clip. As a
workaround, use Adobe Premiere Pro’s DV NTSC or DV PAL codec to
export your NTSC or PAL clips to DV format. (Ref# 50460)
Known issues
7
Adobe Media Encoder
¦
Note If you’re using Adobe Media Encoder for Matrox MAX H.264 encoding,
see also “Matrox MAX H.264 encoding (MAX option)” on page 8.
• If you play back material in Adobe Premiere Pro while exporting to a
Matrox .avi file in Adobe Media Encoder, you’ll lose the video and audio
output from MXO2. When the playback finishes, Adobe Premiere Pro may
become unstable. (Ref# VPG-3679)
• When you export a PAL sequence that has a Matrox codec editing mode in
Adobe Premiere Pro to MPEG2-2 DVD format using Adobe Media Encoder,
set the Field Order to Upper under Basic Video Settings in the Export
Settings dialog box. Otherwise, your export may be blurry. (Ref# 51007)
Adobe Encore
¦
Note If you’re using Adobe Encore for Matrox MAX H.264 encoding, see also
“Matrox MAX H.264 encoding (MAX option)” on page 8.
• Adobe Encore may crash when you use the application for the first time after
installing Matrox Mtx.utils. If this happens, turn off User Account Control
(UAC), then restart Adobe Encore. When you quit Adobe Encore, you can
turn UAC back on. For details on how to turn UAC on or off, see your
Windows documentation. (Ref# 54385)
• When you import Matrox 1440×1080 MPEG-2 I-frame clips into an Adobe
Encore project, the clips may be imported with an incorrect pixel aspect
ratio. To correct this, use the Interpret Footage command to change the
pixel aspect ratio of the clips to HD Anamorphic (1.333). (Ref# 54886)
Matrox A/V Tools
• If you are running multiple instances of Matrox A/V Tools, the video output
settings specified in the active A/V Tools session will also be used for all
other instances of A/V Tools that you are running. (Ref# 50865)
Matrox Video for Windows (VFW) codecs
• Autodesk 3ds Max and Combustion 4 do not support exporting to a Matrox
.avi file with alpha (the alpha channel will be opaque). (Ref# 42251)
• If you want to use a Matrox VFW Uncompressed HD codec to render 1080i
clips that you’ll be importing to Autodesk Combustion, you must render
video only (that is, the .avi file must not contain any audio). (Ref# 44598)
• When rendering to a Matrox NTSC .avi file using 3ds Max, the frame rate
for the video is automatically set to 30, and you can’t manually change the
frame rate to 29.97 fps, which is the required setting for NTSC video with
the Matrox VFW codecs. Therefore, your rendered Matrox NTSC .avi file
will be invalid. (Ref# 42190)
Known issues
8
Matrox MAX H.264 encoding (MAX option)
• Matrox .mp4 files encoded using the Matrox MAX H.264 codec are
supported for playback using YouTube, Adobe Flash Player, Apple iPad,
Apple iPod, Apple iPhone, Apple TV, and QuickTime Player only. Matrox
.264 files are supported for Blu-ray Disc authoring using Adobe Encore only.
(Ref# 54631)
• If you’re playing back material in Adobe Premiere Pro when you start an
export to a Matrox .264 or .mp4 file in Adobe Media Encoder, your export
will fail. After stopping the playback, subsequent exports will also fail until
you quit and restart Adobe Media Encoder. (Ref# VPG-3680)
• If you created a Matrox .264 file containing complex video, such as for an
Adobe Premiere Pro sequence that contains complex Motion effects, Adobe
Encore may issue an error when you use this file to create a Blu-ray image or
burn a Blu-ray Disc. If this happens, try re-creating your Matrox .264 file
using Variable bit rate (VBR) encoding with a high Source video
complexity setting in the Matrox MAX H.264 Settings dialog box. (Ref#
VPG-1778)
• You may see stuttering in the video displayed in the Preview Window of the
Matrox MAX H.264 Capture application on your computer monitor. This
issue, however, does not affect the video output or your captured file. (Ref#
55618)
• When you export an Adobe Premiere Pro sequence to a Matrox MAX H.264
file, extra frames of black video may be added at the end of your exported
file. (Ref# 54399)
• If you scale your source video when exporting to a Matrox MAX H.264 file,
the output frame size in the Source panel and the video preview and output
frame size in the Output panel of the Export Settings dialog box may not
be updated correctly. This issue, however, does not affect your exported file.
(Ref# 51511)
• To avoid problems with playing back Matrox .mp4 files on Apple devices,
make sure that you have the latest software update available for your device
from Apple. (Ref# 51631)
• When you export an Adobe Premiere Pro sequence that has chapter markers
to a Matrox MAX H.264 file, the chapter markers are not exported and
therefore won’t be available when you import your exported file to Adobe
Encore. (Ref# 51780)
• If you want to transcode directly to Matrox H.264 Blu-ray format in Adobe
Encore, make sure you don’t enable the transcoding of assets using Adobe
Media Encoder. To check your settings in Encore, choose Edit >
Preferences > General, and make sure that the option to transcode assets
Known issues
9
using Adobe Media Encoder is not selected (this option is disabled by
default). (Ref# 53710)
• When transcoding directly to Matrox H.264 Blu-ray format in Adobe
Encore, you must set the audio Output Channels to Stereo, and the
Sample Size to 16-bit. (Ref# 54267)
• If you want to transcode directly to Matrox H.264 Blu-ray format in Adobe
Encore, you must use the Transcode Now command to transcode your
assets. Otherwise, when you choose to burn your project to disc, Encore may
become unresponsive. (Ref# 55288 and VPG-3639)
• If you’ve specified Matrox MAX H.264 transcode settings in Adobe Encore
and click Edit Quality Presets a second time to change the settings, the
settings under Video and Audio may be empty. If this happens, select a
different format from the Format list, then set the format back to Matrox
H.264 Blu-ray. You can then specify the settings that you want. (Ref#
54817)
• When you export a sequence that contains Matrox wipes in Adobe Premiere
Pro to a Matrox .mp4 file, the wipes in the resulting file may be blurry if the
source video was scaled for export (such as when downscaling an HD
sequence to an Apple iPod format). As a workaround, select Use Matrox
MAX hardware scaler when you perform the export. (Ref# 55253)
Known issues
10
Your notes
Known issues
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