(UCE) Mobility - NEC Corporation of America

(UCE) Mobility - NEC Corporation of America
UC for Enterprise (UCE)
Mobility
(UNIVERGE MC550)
MC550 Revision 3.0
Installation Guide
NEC NEC Corporation
November 2010
NDA-31000, Revision 4
Liability Disclaimer
NEC Corporation of America reserves the right to change the
specifications, functions, or features, at any time, without notice.
NEC Corporation of America has prepared this document for the
exclusive use of its employees and customers. The information
contained herein is the property of NEC Corporation of America and
shall not be reproduced without prior written approval from
NEC Corporation of America
© 2010 NEC Corporation of America
Windows® and Microsoft® are
registered trademarks of Microsoft Corporation.
All other brand or product names are or may be trademarks or
registered trademarks of, and are used to identify products or services
of, their respective owners.
i
Contents
Introduction
1-1
MC550 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MC550 User Types Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MC550 Users Using Contact Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MC550 Users Not Using Contact Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Requirements
2-1
OW5000 Platform Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MC550 Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
MC550 Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
PBX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
PBX Trunking Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
PBX OAI System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
LAN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing the MC550 System
3-1
Before Installing the MC550 Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
PBX Configuration for MC550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
SV8500 System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
SV8300 System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
ii
Contents
Installing the MC550 Server Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Activating the MC550 Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Upgrading the MC550 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Installing the MC550 Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Securing the MC550 Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Upgrading the MC550 Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Uninstalling the MC550 Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Configuring the MC550 System
4-1
Configuring the MC550 Server in OW5000 Administrator. . . . . . . . . . . . . . . . . 4-1
Logging into OW5000 Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Assigning a PBX / Monitored Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Assigning a PBX / Mobility UCD Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Assigning a PBX / Mobility UCD Pilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
MLSO Reserved Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
MC550 Server Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Location Status Information/Message Settings. . . . . . . . . . . . . . . . . . . . . . . . 4-12
Starting the Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Configuring MC550 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Contact Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Configuring Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Advanced OW5000 Configuration
5-1
Securing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Server Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Obtaining a Service Certificate for the OW5000 . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Installing a Server Certificate on the OW5000 Server . . . . . . . . . . . . . . . . . . . 5-4
Testing a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Configurations to Use a Secure Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Configuring the OW5000 INFOAPI Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
Contents
Maintaining the MC550 System
iii
6-1
Log Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Log Viewer Support Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting Log Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Log Viewer Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MC550 Server PBX Settings Details
6-1
6-3
6-4
6-6
6-6
A-1
Setting the MC550 VMMA Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
MC550 Caller ID
B-1
How MC550 Caller ID Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Trunk Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cell Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important OW5000 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Associating a DID with an Internal Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Scenarios and Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proving what Caller ID is Sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
B-1
B-2
B-2
B-3
B-3
B-5
iv
Contents
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
v
Figures
Figure
3-1
3-2
3-3
3-4
3-5
3-6
3-7
3-8
3-9
3-10
3-11
3-12
3-13
3-14
3-15
4-1
4-2
4-3
4-4
4-5
4-6
4-7
4-8
4-9
4-10
4-11
4-12
4-13
4-14
4-15
4-16
4-17
4-18
4-19
4-20
Title
Page
Welcome dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Destination Folder dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Server Name or IP Address dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Server Install dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Upgrading the MC550 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Program Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
MC550 Client—Destination Folder dialog box. . . . . . . . . . . . . . . . . . . . 3-11
License Agreement dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Destination Folder dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
MC550 Server dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Ready to Install dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Installation Complete dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Upgrading the MC550 Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Uninstalling the MC550 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
OW5000 Admin Login screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
OW5000 Platform Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Selecting or Adding a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
PBX Management—Reserved Number dialog box . . . . . . . . . . . . . . . . . 4-4
Reserved Number dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Selecting or Adding a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
PBX Management—Reserved Number dialog box . . . . . . . . . . . . . . . . . 4-5
Reserved Number—Mobility UCD Member dialog box . . . . . . . . . . . . . . 4-6
Selecting or Adding a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
PBX Management—Reserved Number dialog box . . . . . . . . . . . . . . . . . 4-7
Reserved Number—Mobility UCD Pilot dialog box . . . . . . . . . . . . . . . . . 4-7
Selecting or Adding a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
PBX Management—Reserved Number dialog box . . . . . . . . . . . . . . . . . 4-8
Reserved Number—Mobility L.S. Override dialog box . . . . . . . . . . . . . . 4-9
MC550 Server dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
PBX Settings dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
User Settings dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
User Settings—Edit dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Location Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
LSI—Message Settings dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
vi
Figures
4-21
4-22
4-23
4-24
4-25
4-26
5-1
5-2
5-3
6-1
6-2
6-3
6-4
6-5
6-6
6-7
B-1
Services dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Directory—User Management dialog box . . . . . . . . . . . . . . . . . . . . . . . 4-15
Contact Method—Mobile Phone dialog box . . . . . . . . . . . . . . . . . . . . . 4-16
Contact Method—Dual Mode Number dialog box . . . . . . . . . . . . . . . . . 4-17
Extension Management dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Extension Number dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
InfoAPI Services Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
InfoAPI Services Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Certification Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Connect to OW5000 Log dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Connection Failed dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
OW5000 Log Viewer Main window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Log Viewer Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Log Viewer Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
MC550 Website Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
viii
Tables
Table
2-1
2-2
2-3
3-1
3-2
3-3
3-4
3-5
3-6
3-7
Title
Page
Additional Platform Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MC550 Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PBX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiline Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Direct Inward Termination (DIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SMF Data Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCF Data Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MSF Data Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Hunting Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
2-1
2-2
2-3
3-3
3-4
3-4
3-4
3-5
3-5
3-5
ix
Tables
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
1-1
1
Introduction
The UC for Enterprise (UCE) Mobility (UNIVERGE MC550) Installation
Guide provides the information you need to install, configure, and
operate the MC550.
The MC550 is a fixed mobile solution for the enterprise, delivering a
Customer Premise Equipment (CPE) based or hosted solution. For end
users, the MC550 twins with the user's enterprise telephone number on
devices of their choosing. All incoming calls are routed through the PBX
Trunks (PRI and/or SIP) to all twinned devices. This leverages the PBX
infrastructure such as call distribution, call coverage, enterprise voice
mail, call detailing recording, and least cost routing while providing
mobility. With a mobile solution, the employees will never need to give
out their mobile number for work purposes.
The solution has no dependencies on the mobile network operator and
users, within an enterprise, can use most cellular devices which have an
enabled voice plan. MC550 also provides a web interface to make use of
enterprise presence, status, Directory, and call logs. This web interface
can be used to provide a mobile UCE experience.
NOTE
From R3, MC550 can also be used as a basic unified communications client in a
desktop browser. In this mode, MC550 can preform call control on a users’ primary
extension, giving them access to Corporate and Personal contacts, contact lists, call
logs, and user settings all through a web browser interface. Voice twinning will work
regardless if a data plan is active for the mobile device or not.
The following topics are included in this chapter:
Chapter Topics
• MC550 System Overview
• MC550 User Types Overview
• How This Guide is Organized
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
1-2
Introduction
MC550 System Overview
The MC550 system allows Enterprise users to have a single point of
contact to take enterprise phone calls. By combining the use of contact
rules and the ability to ring multiple devices simultaneously, the MC550
system provides users the flexibility needed to always be in touch in
today's mobile world.
The MC550 system is composed of four major components:
• OW5000 Platform
The OW5000 Platform provides the overall Database and
administration of the MC550 system. This includes providing data to
both the MC550 Server and the MC550 Status Control Web Page.
• MC550 Server
The MC550 Server provides the call control features of the MC550
system, including Multi-Ringing and Voice Mail Avoidance (VMA).
• MC5550 Client Service
The MC550 Client service provides desktop browsers with real time
presence updates and provides for UC function in the desktop
browser.
• MC550 Web Site
The MC550 Web Site provides MC550 users the ability to have a UCE
experience while mobile; including Corporate and personal directory,
enterprise dialing, click to call from directory, contact lists, and call
logs. The MC550 Web Site also provides status change functionality.
MC550 User Types Overview
This section explains the User types available for MC550. The MC550
application is capable of integrating with UC700 to take advantage of
statuses and rules based routing. A MC550 User with uMobility and
MC550 User with uMobility and UC700 is available.
MC550 can also exist without UC700. Please see the UC700 Quick Start
Guide for more information on rules and statuses.
MC550 Users Using Contact Rules
• Calls to these users use the Contact Rules to decide if a call should be
presented to mobile contacts.
• This type of user can have a desk phone and up to 5 external phone
contacts and 4 internal extensions ring on incoming calls based on the
user’s contact rule.
• UC700 or MC550 can be used to configure these contact rules.
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
Introduction
1-3
• For the mobility contacts to be presented with calls, the first contact
method must be the users Primary Extension and then the next nine
phone number contacts can also ring.
*By default, all UC700 users using MC550 are this type of user.
NOTE
MC550 Users Not Using Contact Rules
• When MC550 users are not using Contact Rules, the OW5000 Location
Status Default Mobile status is used to route dual ring calls to the
Primary Extension and the current MC550 endpoint of the user.
The MC550 will only dual ring when the user is in the Default Mobile Status. Any
other status will ring the Primary Extension only.
NOTE
• Advanced UCE functions, such as contacts and directory, will not be
available to these users.
• The OW5000 Administrator must assign the Location Status
Information Default Mobile status. See “Configuring the MC550
System” on page 4-1 for more information.
How This Guide is Organized
Chapter 1
Introduction
This chapter outlines how to use the manual including the organization
and chapter layout of the MC550 Installation Guide.
Chapter 2
Requirements
This chapter outlines the requirements needed for the MC550 Server to
operate properly.
Chapter 3
Installing the MC550 System
Chapter 4
Configuring the MC550
System
Chapter 5
Advanced OW5000
Configuration
Chapter 6
Maintaining the MC550
System
Appendix A
MC550 Server PBX Settings
Details
This chapter describes the necessary steps to install the MC550.
This chapter provides information on configuring the MC550 system.
This chapter provides advanced configuration steps for the MC550 Web
Site, and how to configure the OW5000 to use a secure connection to
the MC550 Status page.
This chapter includes information on maintaining the MC550 system,
including the log files.
This chapter gives specific details for each field used for the PBX
settings.
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Introduction
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
2-1
2
Requirements
The MC550 Server must meet the requirements outlined in this chapter
to operate properly.
The following topics are included in this chapter:
Chapter Topics
•
•
•
•
•
OW5000 Platform Requirements
MC550 Server Requirements
MC550 Web Site
PBX Requirements
LAN Requirements
OW5000 Platform Requirements
The MC550 product requires a licensed and working OW5000 platform
version R4.1 or higher. Additional requirement are listed in Table 2-1.
Table 2-1 Additional Platform Requirements
MC550/Platform Requirements
MC550 R1.0 requires OW5000 R3.3.0 or higher
MC550 R2.0 requires OW5000 R.3.3.3 or higher
MC550 R2.1 requires OW5000 R4.1
MC550 R3.0 requires UCE 2010 R2 (OW5000 R5.0)
The MC550 Web Site requires a functioning OW5000 Server and a
functioning MC550 Server. The MC500 Server must be installed prior to
the MC550 Web Site.
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
2-2
Requirements
MC550 Server Requirements
The MC550 Server can either be installed on the OW5000 platform
server or on a separate server. When installing on the platform server,
please refer to the Server Requirements in the UNIVERGE OW5000
Getting Started Guide.
The MC550 Client service will also be installed at the same time as the MC550
Server.
NOTE
When installing on a separate server, follow the requirements listed in
Table 2-2.
MC550 Web Site
The MC550 Web Site may or may not be on the same server as the
UNIVERGE OW5000 System. If it is installed on the same server as the
platform, refer to the OW5000 Getting Started Guide for platform
requirements.
If the MC550 Web Site is installed on a separate server, the following
requirements apply (Table 2-2).
Table 2-2 MC550 Server Requirements
Operating System
Windows Server 2003 SP2 or later 32bit/64bit
Windows Server 2008 32bit /64bit
Windows Server 2008 R2 (latest Service Pack and Critical Updates)
Appropriate ports must be opened (80 or 443)
Hard Drive Space (available before installation)
2 GB
Web Server
Microsoft Internet Information Server (IIS) 6.0 or higher (Windows Server 2003)
Note: IIS requires installation of the current security patches located at www.microsoft.com.
.NET Framework
.NET Framework 3.5
ASP
ASP .NET 2.0
SOAP
SOAP 1.2
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Requirements
2-3
Server Name Resolution
The MC550 Status Page Web Site Server must be accessible by a public IP address or by a domain
name.
PBX Requirements
The following table lists the PBX requirements for the MC550 Server.
Table 2-3 PBX Requirements
UNIVERGE SV7000
UNIVERGE IPX
R26 or later
OAI option is required
R26 or later
OAI option is required
UNIVERGE SV8500
UNIVERGE SV8300
Supported from MC550
S2 or later
R3.0
(OAI option is provided with
basic option in US Market) Requires R4.0 software
MC550 full functionality requires
R26e or higher
S2e or higher
Other PBXs and versions are not supported. The feature of multi-ringing
stations is only supported on the UNIVERGE SV8500 running R26e, or
on the above PBXs running R27 or later.
PBX Trunking Requirements
The SV8500/SV7000/IPX trunking used to dial out to the remote
contacts must be ISDN PRI or SIP trunking. SV8300 only supports ISDN
PRI trunks for dial out to remote contacts. Other trunk types are not
supported. If necessary, a special access code can be used in the PBX to
force calls to these types of trunks. The special outbound dial Prefix
code can be specified on the PBX tab of the OW5000 > Applications >
MC550 Server page. This setting is added to the outbound number
after the OW5000 area code rules are applied.
Each remote contact dialed will use an outgoing trunk during the ringing
phase of mobility. The SV8500/SV7000/IPX/8300 must provide enough
trunks to accommodate these calls.
For the original Caller ID to be passed to the mobile contact, your
trunking provider must not screen the number sent as the calling party
number.
SV8300 does not support Caller ID pass through, or Caller ID flexibility.
On SV8300 systems, the Caller ID sent will depend upon the system
programming only.
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Requirements
PBX OAI System Requirements
The OAI facility Predictive Dial (SCF128) is used to ring the remote
contacts. There are a maximum of 255 simultaneous active Predictive
Dials per monitored number in the system.
Once the call is answered it does not count against this 255 total.
NOTE
There is also a limit of 252 simultaneous Predictive Dials per Module
Group according to the grading of the trunks in the system.
Predictive Dialing is only supported on ISDN (Nortel, NI2, QSIG, ATT)
and MG-SIP type trunks in R26/S2 PBX versions or higher.
The MC550 Server uses 1 OAI association to the PBX for call control.
The SV7000/IPX and SV8500 supports a maximum of 16 OAI
associations. The SV8300 supports a maximum of 4 OAI associations.
Please see the OAI System manual for more information on OAI
associations.
LAN Requirements
In order to operate the MC550 Server application, the MC550 Server
must be able to access the LAN where the PBX is located. The MC550
Server uses TCP Port 60030 to connect to the PBX.
In order for the MC550 Web Site to operate, the web site must be
accessible from the mobile device. This normally requires that the
MC550 Web Site be accessible on the Internet with a fully qualified
domain name or IP address. This web site uses TCP Port 80 for HTTP or
TCP Port 443 for HTTPS.
The MC550 Web Site application must also be able to access the host of
the OW5000 Platform/MC550 Server. This connection uses TCPIP ports
60052 and 60053. The MC550 Web Site must also have access to the
SQL server where the OW5000 Database resides. The database
connection requires the MC550 web site server to be able to reach the
database server using UDP port 1434. This is the SQL browser port used
to inform the MC550 web site SQL client which port is used for SQL
connections. If the UDP port is unavailable, the default port of 1433 TCP
port will be used. It is normally required that both UDP port 1434 and
TCP port 1433 are open between the MC550 web site and the SQL
server.
If the MC550 Server is installed on a separate server from the OW5000,
it will need to access the OW5000 server platform. In this case, the
MC550 Server uses TCP Port 1433 and UDP port 1434 for SQL browser
support.
During the install and at application start up, TCP port 5690 must be
open from the MC550 server to the OW5000 server.
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3
Installing the MC550 System
This chapter describes the installation process of the MC550 System
Software.
The following topics are included in this chapter:
Chapter Topics
•
•
•
•
•
•
Before Installing the MC550 Software
PBX Configuration for MC550
SV8500 System Programming
SV8300 System Programming
Installing the MC550 Server Software
Installing the MC550 Web Site
Before Installing the MC550 Software
Before installing the MC550 software, ensure the following procedures
have been met.
• You are logged into an account that has administrator rights.
• The server software and hardware requirements are met, including
the installation of .NET Framework 3.5. For more information, refer to
“Requirements” on page 2-1.
PBX Configuration for MC550
This guide assumes that all relevant PBX programming has been
completed for normal OAI operations on the PBX with the OW5000
Platform.
For more information, refer to the following material:
• OAI System Manual
• Command Manual
• Job Specification
• Feature Programming Manual
• UNIVERGE OW5000 Getting Started Guide
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3-2
Installing the MC550 System
SV8500 System Programming
The following items must be configured specifically for the MC550
Server operation using the SV8500 PCPro commands.
ASYDL SYS 1
Index 1188
Bit 1
0/1
Index 1024
Disable SCF128 for OAI/Enable SCF128
for OAI (Enable for MC550)
Bit 0
0/1
Index 869
Do not send Caller ID on Tandem Calls/
Send original Caller ID on Tandem Calls.
(Send Caller ID for MC550)
bit 0
0/1
Name data in SMFN disabled/enabled
(Enable for MC550)
AOKC
Assign an OAI Key to use for the Move Call button.
AKYD
Assign OAI key (Move Call button) to each MC550
user’s desk phone.
AMNO/L/N
Choose, Administration Station, TN=1 
AMNO=XXXX NMI =YYYY MFC=0 and do not check
the “Follow the UCD When Monitor Status is not
Requested from AP” check box.

XXXX should be a valid station level number defined
in ANPD/L/N and ASPA/L/N

YYYY should be a new unused NMI for this
application. Use LMNO to verify that no duplications
exist.
The MC550 must have at least one Monitored number for operation.
NOTE
AMNO/MLSO
Used by MC550.
MLSO - Mobility Location Status Override needs as many Monitored numbers as
override statuses.
NOTE
Use the following configurations in order to receive and send caller
Name information on the ISDN/SIP trunk:
ARTD/N
CDN 112 (IND)
=1 (Allow incoming Name on NI-2 PRI)
ARTI/N
CDN 80 (IONAME)=3
(Send outgoing Name on NI-2,
AT&T, and Nortel PRIs; Allow
incoming Name on AT&T and Nortel
PRIs)
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Installing the MC550 System
3-3
Often it can take a cell phone several seconds to start ringing. This is
not due to the slowness of the MC550 Server placing a call to the mobile
phone, but rather it is slowness on the part of cell phone provider
services. In order to give the MC550 user time to answer their cell
phone before their desk phone extension forwards the call to voice mail,
one should make increases to a couple of CFNA timers. There are
system wide CFNA timers configured by ASYD (SYS 1, INDEX 139 and
247), but to increase these timers per extension, use the ADAI
command to increase user's CFNA timers for INDEX 139 and 247. It is
suggested to start at 30 seconds and then decrease timers if possible
based on log entries of maximum answer times. Refer to MC550 Server
PBX Settings Details on page A-1 for more information.
SV8300 System Programming
Table 3-1 Multiline Terminal
Start
Description
Data
• Y=0
CM05
Assign a Unit and Slot number to the DLC blade
Blade Reset
(1) XXZZ
XX:01-50: Unit No.
ZZ: 01-18: Slot No.
(2) 10: DLC blade
CM 10
Assign the Multiline Terminal station number to • Y=00
the associated Physical Port number.
Blade Reset (1) XXYYZZ: Physical Port No.
Note: 1
XX: 01-50: Unit No.
4 Multiline terminal station numbers are
YY: 01-18: Slot No.
required for MC550 support.
1 OAI Pilot number
ZZ: 01-32: Circuit No.
1 UCD Pilot number
(2)
FX-FXXXXXXXX
1 UCD Member station
1 Phantom number
Multiple Terminal Station No.
Note: 2
X-XXXXXXXX represents My Line No.
When DLC blade is accommodated, the
Multiline Terminal station number must be
assigned for all the lines of the blade.
Note: 3
For the following features, do not assign 5
or more digits station number.
•SMDR/PMS
•Front Desk Instrument (Multiline
Terminal)
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Installing the MC550 System
Table 3-2 Uniform Call Distribution (UCD)
Start
CM17
Description
Data
For each UCD group, assign station numbers, • Y=0
one by one, in the order of hunting.
(1) X-XXXXXXXX: Station No.
Note: 1
Up to 60 stations can be assigned into a (2) X-XXXXXXXX: Another station No to be
single UCD group.
linked
Example: For setting station numbers 200, 201,
202 into one UCD group.

1st Operation (1) 200
(2) 201
2nd Operation (1) 201
(2) 202
3rd Operation (1) 202
(2) 200
Note: Assign the Pilot station or Member station • Y=1
to the stations included in UCD group.
Note: 2
Assign the OAI pilot number as a
monitored number.
Assign the UCD group number
Note: 3
(1) X-XXXXXXXX: UCD Station No.
(2) 0<:Member station
1: Pilot station
3: Monitor number
• Y=2
(1) X-XXXXXXXX: Pilot Station No.
Assign the same UCD group number to
the UCD pilot and UCD member. Assign a (2) 00-15: UCD Group 00-15
different UCD group number to the OAI
monitor number.
Table 3-3 Direct Inward Termination (DIT)
Start
CM30
Description
Data
Assign the station number to be terminated by • Y=04 Day Mode/05 Night Mode/ 42 Mode
DIT in Day Mode/Night Mode/Mode A/Mode B
A43 Mode B
respectively.
(1) 000-511: Trunk No.
Note: Assign the phantom number to all ISDN
PRI B-channels.
(2)X-XXXXXXXX: Station No.
Table 3-4 SMF Data Assignment
Start
CM08
Description
Data
Specify OAI SMFN (status) for Call Transfer
from a station.
(1) 460
Specify whether OAI SMFN is sent when
answering a held call.
(1) 461
(2) 0 : SMFN STS=7
(2) 0 : To send
Specify OAI SMFN STS (status) when a station (1) 805
answers the forwarded call with Call
(2) 1 <: SMFN STS=1
Forwarding-No Answer (SMFN FID=3/1).
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Installing the MC550 System
3-5
Table 3-5 SCF Data Assignment
Start
CM65
Description
RR sending priority when receiving OAI SCF.
Data
• Y=28
(1) 00-63: Tenant No.
(2) 0 : Send RR signal after SMFN
Table 3-6 MSF Data Assignment
Start
CM90
CMD7
Description
Data
• Y=00
Assign the OAI function key for starting up MSF
(1) My Line No. + , + Key No.
to a multiline Terminal.
(2)F1032-F1047: OAI Function Key No. 0-15
• Y=0
When pressing the OAI function key to start up (1) F1032-F1047: OAI Function Key No. 0-15
MSF, assign the operation code to the OAI
(2)128-191: Operation Code for MSF
function key assigned by CM90.
Table 3-7 Station Hunting Assignment
Start
CME5
Description
Set or cancel make-busy to stations
Data
• Y=0
(1)X-XXXXXXXX:OAI Pilot/UCD Pilot/
Phantom number
(2) 0 : Make-busy set
Installing the MC550 Server Software
Use the following steps to install the MC550 Server software.
Step 1
Place the UCE 2010 DVD into the DVD-ROM drive of the server. On
most computers Autorun automatically starts the installation when you
load the DVD. If Autorun is not enabled on the computer, you must do
the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
From the UCE MC550 menu, select a link to launch the installer for UCE
Mobility server. Figure 3-1 displays.
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3-6
Installing the MC550 System
Figure 3-1 Welcome dialog box
Step 3
Click Next. Figure 3-2 displays.
Figure 3-2 Software License Agreement
Step 4
Accept the terms of the License Agreement and click Next. Figure 3-3
displays.
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Installing the MC550 System
3-7
Figure 3-3 Destination Folder dialog
Step 5
Click Next to install to the default folder or click Change to select a
different location. Figure 3-4 displays.
Figure 3-4 Server Name or IP Address dialog
Step 6
Enter the OW5000 Server Name or the IP Address. If you are installing
on the OW5000 platform server, you can enter localhost.
Step 7
Click Next. Figure 3-5 displays.
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3-8
Installing the MC550 System
Figure 3-5 Server Install dialog box
S
If localhost or the server name was specified in the previous step, the
database information and credentials will be filled in automatically, as
shown in this example. Normally, no changes will need to be made.
Step 8
Click Next and then follow the prompts to install the MC550 Server.
Activating the MC550 Server Software
The MC550 Server software is normally activated with the platform. If it
does not activate, use the steps below.
Confirming License Activation
Follow the steps below to confirm that the licenses are activated.
Step 1
In OW5000 Administrator, go to OW5000 > Platform > Licenses page
and select the Licensed Information tab. A screen displays the total
licenses available and all Used Licenses.

If you are using a Trial License, the expiration date is indicated under
Term of Validity.
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Installing the MC550 System
3-9
Upgrading the MC550 Server
When upgrading from R1 or R2 to R3, select Control Panel > Add Remove
Programs and remove the MC550 Server before installing the new server.
NOTE
Step 1
Place the UCE 2010 DVD into the DVD-ROM drive of the server. On
most computers Autorun automatically starts the installation when you
load the DVD. If Autorun is not enabled on the computer, you must do
the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
From the UCE Mobility menu, select a link to launch the installer for
MC550 Mobility Server. Figure 3-6 displays.
Figure 3-6 Upgrading the MC550 Server
Step 3
Click Yes to upgrade or No to cancel the process.
Uninstalling the MC550 Server
Step 1
Place the UCE 2010 DVD into the DVD-ROM drive of the server. On
most computers Autorun automatically starts the installation when you
load the DVD. If Autorun is not enabled on the computer, you must do
the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
From the UCE MC550 menu, select a link to launch the installer for UCE
Mobility server to display Figure 3-7.
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3-10
Installing the MC550 System
Figure 3-7 Program Maintenance
Step 3
Select the Remove radio button and then click Next. The MC550 Server
is removed from your computer.
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Installing the MC550 System
3-11
Installing the MC550 Web Site
Step 1
Place the UCE 2010 DVD into the DVD-ROM drive. On most computers
Autorun automatically starts the installation when you load the DVD. If
Autorun is not enabled on the computer, you must do the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
From the UCE Mobility menu, select a link to launch the installer for
MC550 Mobility Client Website. Figure 3-8 displays.
Figure 3-8 MC550 Client—Destination Folder dialog box
Step 3
Click Next. Figure 3-9 displays.
Figure 3-9 License Agreement dialog box
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3-12
Installing the MC550 System
Step 4
Accept the terms of the License Agreement and click Next. Figure 3-10
displays.
Figure 3-10 Destination Folder dialog box
Step 5
Click Next to install to the default folder or click Change to select a
different location. Figure 3-11 displays.
Figure 3-11 MC550 Server dialog box
Step 6
Enter the MC550 Server Name or the IP address. If installing on the
MC550 server, you can enter localhost.
Step 7
Click Next. Figure 3-12 displays.
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
Installing the MC550 System
Figure 3-12 Ready to Install dialog box
Step 8
Click Install. An Installing dialog box displays briefly and then
Figure 3-13 displays.
Figure 3-13 Installation Complete dialog box
Step 9
Click Finish to complete the Client installation process.
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3-13
3-14
Installing the MC550 System
Securing the MC550 Web Site
Users will log on to the MC550 Website by submitting their UC700 logon
credentials. It is strongly recommended to configure IIS for this MC550
web site application to only support SSL connections.
Instructions on how to configure SSL and only allow SSL on a web
application can be found on Microsoft's web site. The MC550 training
material will provide the user the steps needed to accomplish this task.
Upgrading the MC550 Client
NOTE
When upgrading from MC550 R1 to MC550 R2, select Control Panel > Add
Remove Programs to remove the MC550 Client Website and then install MC550 R2
Client Website.
Step 1
Place the UCE 2010 DVD into the DVD-ROM drive of the server. On
most computers Autorun automatically starts the installation when you
load the DVD. If Autorun is not enabled on the computer, you must do
the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
From the UCE MC550 menu, select a link to launch the installer for
MC550 Mobility Client Website Install to begin the upgrade process.
Figure 3-14 displays.
Figure 3-14 Upgrading the MC550 Client
Step 3
Click Yes to upgrade the MC550 client or No to cancel the process.
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Installing the MC550 System
3-15
Uninstalling the MC550 Client
Follow the steps below to remove the MC550 Client from you computer.
Step 1
Place the UCE 2010 DVD into the DVD-ROM drive of the server. On
most computers Autorun automatically starts the installation when you
load the DVD. If Autorun is not enabled on the computer, you must do
the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
From the UCE MC550 menu, select a link to launch the installer for
MC550 Mobility Client Website Install to begin the uninstall process.
Figure 3-15 displays.
Figure 3-15 Uninstalling the MC550 Server
Step 3
Select the Remove radio button and then click Next. The MC550 Server
is removed from your computer.
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Installing the MC550 System
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4-1
4
Configuring the MC550 System
This chapter describes the configuration process for the MC550 System
Software.
OW5000 Administrator is used to configure many of the MC550 System
items. It is a robust OW5000 tool used to configure applications, PBX
configurations, and utilities without using the Windows registry editor
directly. It also provides a graphical user interface to modify OW5000
user account information, PBX configurations, and database entries.
Refer to the OW5000 Configuration Guide for detailed instructions on
how to add or modify users, people, extensions, applications, or for
more details on configuring PBXs.
The functions and associated screen displays for configuring the MC550
System in OW5000 Administrator are described in this chapter.
The following topics are included in this chapter:
Chapter Topics
• Configuring the MC550 Server in OW5000 Administrator
• Configuring MC550 Users
• Configuring Extensions
Configuring the MC550 Server in OW5000 Administrator
Before starting the MC550 Server process for the first time, ensure the
following four items are completed.
•
•
•
•
Assigning a PBX / Monitored Numbers
MC550 Server Settings
Location Status Information/Message Settings
Starting the Services
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4-2
Configuring the MC550 System
Logging into OW5000 Administrator
Each time you work with OW5000 Administrator, log in with your
OW5000 login ID and password. If this is the first time you are logging
in to the OW5000 Administrator, use the default login ID admin and the
default password for admin is admin.
Step 1
From the desktop, click the Start button and then select All Programs >
NEC OW5000 > OW5000 Platform > OW5000 Admin. Figure 4-1
displays.
Figure 4-1 OW5000 Admin Login screen
Step 2
Enter your login ID in the Login ID field.
The default login ID is admin.
NOTE
Step 3
Enter your password in the Password field.
The default password for admin is admin.
NOTE
After the initial login, you are required to change your password.
Step 4
Enter your Login ID.
Step 5
Enter a new password in the New Password field.The length of the
password must be at least eight characters long and include the
following rules:
—1 Uppercase letter (A-Z)
—1 Lowercase letter (a-z)
—1 Digit(1-9)
—1 Special Character (excluding a space, square brackets, backslash,
and single or double quotes)
Step 6
Enter the new password again in the Confirm New Password field.
Step 7
Click Login. Figure 4-2 displays.
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
Configuring the MC550 System
4-3
Figure 4-2 OW5000 Platform Main Menu
Assigning a PBX / Monitored Numbers
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select Platform >
PBXs to display Figure 4-3. 

If PBXs have previously been added, a list of all configured PBXs
displays.
Figure 4-3 Selecting or Adding a PBX
Step 2
Select the desired PBX to use for mobility users and then click the
Pencil
Icon or click Add New PBX and follow the steps below.
Figure 4-4 displays.
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4-4
Configuring the MC550 System
Figure 4-4 PBX Management—Reserved Number dialog box
Step 3
Select the Reserved Numbers tab and click Add New Monitored
Number. Figure 4-5 displays.

A monitored number must be assigned. This number corresponds to the
SV8500/SV7000/IPX command AMNO and SV8300 CM 172 set to 3.
Figure 4-5 Reserved Number dialog box
The PBX name is displayed for informational purposes only and cannot
be changed.
Step 4
Enter the number to reserve in the Number field.
Step 5
Enter the Tenant for this reserved number.
Step 6
Select Monitored Number for the Reserved Type from the drop-down
list.
Step 7
In the Application field, select Mobility Client.
Step 8
Click Apply.
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Configuring the MC550 System
4-5
Assigning a PBX / Mobility UCD Member
A Mobility UCD Member is only needed on the SV8300.
NOTE
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select Platform >
PBXs to display Figure 4-6. 

If PBXs have previously been added, a list of all configured PBXs
displays.
Figure 4-6 Selecting or Adding a PBX
Step 2
Select the desired PBX to use for a Mobility UCD Member and then click
the Pencil
Icon or click Add New PBX and follow the steps below.
Figure 4-7 displays.
Figure 4-7 PBX Management—Reserved Number dialog box
Step 3
Select the Reserved Numbers tab and click Add New Monitored
Number. 

A monitored number must be assigned. This number corresponds to the
SV8300 CM 172 set to 3. Figure 4-8 displays.
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Configuring the MC550 System
Figure 4-8 Reserved Number—Mobility UCD Member dialog box
The PBX name is displayed for informational purposes only and cannot
be changed.
Step 4
Enter the number to reserve in the Number field.
Step 5
Enter the Tenant for this reserved number.
Step 6
Select Mobility UCD Member for the Reserved Type from the dropdown list.
Step 7
In the Application field, select Mobile Client.
Step 8
Click Apply.
Assigning a PBX / Mobility UCD Pilot
A Mobility UCD Pilot is only needed on the SV8300.
NOTE
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select Platform >
PBXs to display Figure 4-9. 

If PBXs have previously been added, a list of all configured PBXs
displays.
Figure 4-9 Selecting or Adding a PBX
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
Configuring the MC550 System
Step 2
4-7
Select the desired PBX to use for Mobility UCD Pilot Members and then
click the Pencil
Icon or click Add New PBX and follow the steps
below. Figure 4-10 displays.
Figure 4-10 PBX Management—Reserved Number dialog box
Step 3
Select the Reserved Numbers tab and click Add New Monitored
Number. 

A monitored number must be assigned. This number corresponds to the
SV8300 CM 172 set to 3. Figure 4-5 displays.
Figure 4-11 Reserved Number—Mobility UCD Pilot dialog box
The PBX name is displayed for informational purposes only and cannot
be changed.
Step 4
Enter the number to reserve in the Number field.
Step 5
Enter the Tenant for this reserved number.
Step 6
Select Mobility UCD Pilot for the Reserved Type from the drop-down
list.
Step 7
In the Application field, select Mobile Client.
Step 8
Click Apply.
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Configuring the MC550 System
MLSO Reserved Numbers
Telephony Base Remote Status Change
Follow the steps below to assign reserve numbers for use by MC550 to
allow users to change their location status by dialing specific numbers.
Repeat the steps for each status made available for the users.
NOTE
These numbers will then be mapped on the MC550 allowing the Mobility
user to call a predefined number to change their status.
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select Platform >
PBXs to display Figure 4-12. 

If PBXs have previously been added, a list of all configured PBXs
displays.
Figure 4-12 Selecting or Adding a PBX
Step 2
Select the desired PBX to use for Mobility L.S. Override and then click
the Pencil
Icon or click Add New PBX and follow the steps below.
Figure 4-13 displays.
Figure 4-13 PBX Management—Reserved Number dialog box
Step 3
Select the Reserved Numbers tab and click Add New Monitored
Number. 
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4-9
A monitored number must be assigned. This number corresponds to the
SV8500/SV7000/IPX command AMNO and SV8300 CM 172 set to 3.
Figure 4-14 displays.
Figure 4-14 Reserved Number—Mobility L.S. Override dialog box
The PBX name is displayed for informational purposes only and cannot
be changed.
Step 4
Enter the number to reserve in the Number field.
Step 5
Enter the Tenant for this reserved number.
Step 6
Select Mobility L.S. Override for the Reserved Type from the dropdown list.
Step 7
In the Application field, select Mobile Client.
Step 8
Click Apply.
MC550 Server Settings
Follow the steps below to configure the MC550 Server setting.
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select
Applications > MC550 Server (Figure 4-15). A PBX Settings dialog box
displays (Figure 4-16).
Figure 4-15 MC550 Server dialog box
Use the steps below to configure PBX Settings and User Settings.
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Configuring the MC550 System
PBX Settings
Figure 4-16 PBX Settings dialog box
Please refer to A for detailed descriptions of each setting.
NOTE
Step 1
Select the desired PBX from drop-down menu, then set the Selected
check box.
Step 2
Select the Mode number to use for this PBX's Move Call key (same as
AOKC OP-CODE).
Step 3
Select the LED number used for this PBX's Move Call Key (same as
AOKC Key Number).
Step 4
Enter 3 as the VMMA Short Timer (Sec) value.
Step 5
Enter 32 as the VMMA Long Timer (Sec) value.
Step 6
The SMFN Version should be 2.
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4-11
—The VMMA timers and SMFN Version are initial values and should be
adjusted depending on the user network settings. This must be tested
at the time of the installation. The Selected box should also be
checked so the system knows this PBX is active in the MC550 system.
User Settings
Select the User Settings tab from the PBX Settings dialog box 
(Figure 4-16) to display Figure 4-17.
Figure 4-17 User Settings dialog box
Step 1
Select the desired user from the User Settings dialog box or use the
Search function to search for the user.
Step 2
Click the Pencil icon next to the desired user to edit their settings.
Figure 4-17 displays.
Figure 4-18 User Settings—Edit dialog box
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Configuring the MC550 System
Step 3
In the Connect to Call if answered after text field, select the desired
amount of time from the drop-down list.
Step 4
In the Connect to Call if answered before text field, select the desired
amount of time from the drop-down list.
Step 5
Click to select the SMS Voice Mail Notification option. This option will
send a SMS message to the mobile user when the message waiting light
of their primary extension is on.
Step 6
The Reserved Line Location Status Overrides can be changed by
selecting the desired status from the drop-down list for each number
listed.
Step 7
Click Apply to save the changes or Cancel to exit the dialog box without
saving the changes.
To change the message under the Quick Links, select Application Data from the
OW5000 menu. Refer to the OW5000 Configuration Guide for more information.
NOTE
Location Status Information/Message Settings
UC700 users are able to multi-ring their mobile phone by creating
contact rules using UC700. However, for non-UC700 users, you will have
to define a default Presence Status that will enable multi-ringing of their
mobile phone.
Follow the steps below to configure the Location Status Information
(LSI) settings and the Message Settings.
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select
Applications > Location Status Information (Figure 4-19). Step 2
displays.
Figure 4-19 Location Status Information
Step 2
Select Message Settings. Figure 4-20 displays.
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4-13
Figure 4-20 LSI—Message Settings dialog box
Step 3
Select the desired status to be set for Default Mobility, or add a new
status for the default mobility. When deciding whether to add a new
status or not, consider the following:
All the system-wide presence settings on the left are available to be
assigned to Default Mobility in the drop-down box. Once assigned, if a
non-UC700 MC550 user has a matching presence status, and someone
calls their primary desk extension, then their Mobile Phone will ring also.
This assumes that the MC550 user has been assigned a Mobile Phone
number by the OW5000 Administrator.
Note that this Default Mobility setting is global for all non-UC700 MC550
users. Thus, multi-ringing will only work for these users if they have a
presence status that matches what is assigned on this page. Also note
that multi-ringing will only ring the Mobile Phone number for non-UC700
MC550 users. No other defined external numbers will be rung.
The default status for non-UC700 users is "Offline". A non-UC700 user
can change their status a couple of ways. One is by assigning the user
an LSI button on their phone to allow them to change their status. The
other way is for the user to login to the MC550 web page and change
their status on the web site.
If non-UC700 MC550 users will not be granted access to change their
status, then one should assign the status "Offline" to the Default Mobility
field. With this setting, if non-UC700 MC550 users are unable to change
their status, then their mobile phone will ALWAYS ring when their desk
phone is rung.
Users may want more control over when multi-ringing is enabled. To
accomplish this one would create a new system presence status. One
needs to do this because this Default Mobility setting is global, and one
user may feel that a presence status of Available should enable multiringing of their cell phone, while another user does not. So to avoid
confusion one should create a new presence status that clearly means
that MC550 functionality is enabled. Then one would give users the
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Configuring the MC550 System
ability to change their status with either an LSI key on their desk phone,
or by logging into the MC550 Website.
Step 4
Click Apply.
Starting the Services
Step 1
To start the server from your desktop, select Start > Programs >
Administrative Tools > Services. Figure 4-21 displays.
Figure 4-21 Services dialog box
Step 2
Right-click on the MC550 Server and select Start.
The service will start automatically after the initial installation.
NOTE
Step 3
Right click on the MC550 Client service and select Start.
Configuring MC550 Users
MC550 users can use contact rules to determine when calls should
Multi-ring to their contact methods.
If a MC550 user is also a UC700 user, they will always use contact rules.
If a MC550 user is not a UC700 user, they can select whether or not to
use rules on their MC550 Call settings page. Once the system is
running, it may take several minutes for new users to become
operational.
Each user must be allowed access to the application. The following
topics are included in this section.
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4-15
User Configuration
Step 1
Login to the OW5000 Administrator by following the steps in “Logging
into OW5000 Administrator” on page 4-2.
Step 2
From the OW5000 Platform Main Menu (Figure 4-2), select Directory >
Users to display Figure 4-22. This option allows you to manage user
information, and to add or change application and role privileges.
Figure 4-22 Directory—User Management dialog box
Step 3
Select the desired user or use the Search Users option. In the
APPLICATIONS AND ROLES section, check Mobile Client and then
select MC550 User from the drop-down list.
Step 4
If this user is also to use UC700, verify that UC700 is also selected in the
APPLICATIONS AND ROLES section.
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Configuring the MC550 System
Contact Methods
If a user is not using rules, they have a Mobile Phone Contact when in
Default Mobility Status. Follow the steps below to add a Mobile Phone
contact method and a Dual Mode Number.
Mobile Phone Contact Number
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select Directory >
People to display a list of persons. Find the correct person and click the
Pencil
icon next to the desired user to edit.
Step 2
Select the Contact Methods tab. Figure 4-23 displays.
Figure 4-23 Contact Method—Mobile Phone dialog box
Step 3
If a Mobile Phone does not appear as a contact method, click the Add
New Contact Method button.
Step 4
Select Mobile Phone as the contact method and enter the desired
Number of the Mobile Phone.
Step 5
Click Apply.
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4-17
Dual Mode Contact Number
This is only needed for uMobility users.
NOTE
Figure 4-24 Contact Method—Dual Mode Number dialog box
Step 1
Select the Priority number and the PBX from the drop-down list.
Step 2
Enter the Extension number for the Dual Mode number and the desired
Confidentiality Status.
Step 3
Click Apply
Configuring Extensions
Extensions must be configured for all users.
NOTE
When a user receives a call on their external number, the MC550 Server
will attempt to send the calling number. This means that for calls from
internal extensions, the MC550 will attempt to send a full call back
number, not merely the extension. In order for the MC550 Server to do
this, the OW5000 database should be populated such that every
extension reachable from outside be associated with a call back number.
The following steps must be completed to assign a DID number to an
extension. Do this for each extension in the database.
Step 1
From the OW5000 Platform Main Menu (Figure 4-2), select Platform >
Extensions. Figure 4-25 displays.
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Configuring the MC550 System
Figure 4-25 Extension Management dialog box
Step 2
Click the Pencil
icon on the desired extension to display Figure 4-26.
Figure 4-26 Extension Number dialog box
Step 3
Enter the number in the DID Number field. Continue until all extensions
are configured.
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5
Advanced OW5000 Configuration
This chapter describes the advanced configuration for the MC550 Web
Site.
Securing a Connection
By default, the MC550 Web Site connection to the OW5000 is not
secured. In other words, the data that flows between them is not
encrypted.
If one were able to capture data packets in this flow (a difficult
proposition in an Ethernet switched environment, but not impossible),
then one would be able to discover an MC550 user's login and password
as well as view other data such as Current Status. This may or may not
be an issue in your private LAN; it depends on the security policy in your
organization and other safeguards put into place.
If your organization requires that the MC550 to OW5000 connection be
secure, OW5000 has the capability to use the security protocol TLS (also
known as SSL) to secure the connection. SSL provides confidentiality for
your MC550 data, including the login and password, by encrypting the
connection. In addition, SSL uses certificates so that the MC550 Web
Status Page will connect only to the correct OW5000 server and not to a
bogus server.
The following topics are included in this chapter:
Chapter Topics
• Securing a Connection
• Server Certificate
• Configurations to Use a Secure Connection
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Advanced OW5000 Configuration
Server Certificate
Use the information below to obtain and install a service certificate.
Obtaining a Service Certificate for the OW5000
There are several ways to obtain a server certificate for the OW5000.
One method is described below and is based on instructions by
Microsoft. The instructions can be found at http://msdn.microsoft.com/
en-us/library/aa302411.aspx.
Follow the steps below to create a new certificate request, which can be
sent to a Certificate Authority (CA) for processing. If successful, the CA
will send back a file containing a validated certificate.
Step 1
To generate a certificate request, start Internet Information Services
(IIS) Manager, expand the server, and then select Default Web Site.
Step 2
Right-click InfoAPIServices and click Properties. Figure 5-1 displays.
Figure 5-1 InfoAPI Services Properties
Step 3
Click the Directory Security tab.
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Advanced OW5000 Configuration
Step 4
IMPORTANT
5-3
Click the Server Certificate button within Secure communications to
launch the Web Server Certificate Wizard and follow the instructions in
the Wizard.
The common name is one of the most significant pieces of information in the
certificate. It is the name of the OW5000. If the certificate name doesn't match the
OW5000 name, the MC550 Web Site will not be able to connect to OW5000. If your
OW5000 has a DNS name of "ow5000.abc-corp.com" and the MC550 web server
can resolve the DNS name to an IP address, then this name is what you should
specify for the common name. You may need to ensure that the internal DNS servers
have an entry for the OW5000 server.
Alternately, if your OW5000 has a NetBIOS name of "ABC-OW5000" and the MC550
web server can resolve the NetBIOS name to an IP address, then this name is what
you could specify for the common name.
Step 5
When the Web Server Certificate Wizard is complete, save the certificate
file when prompted. 

This file should be sent to the Certificate Authority (CA). The CA then
uses your public key information from the certificate request to verify
information signed with your private key. The CA also verifies the
information supplied in the request.
The CA varies from organization to organization. It may be your
corporate IT group, or you may need to submit to a root CA company.
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Advanced OW5000 Configuration
Installing a Server Certificate on the OW5000 Server
After submitting the OW5000 certificate request to a CA, the CA returns
a server certificate for the OW5000. Use the following steps to install the
server certificate on the OW5000 server.
Step 1
Start IIS Manager, expand your server name, and select
InfoAPIServices.
Step 2
Right-click on InfoAPIServices and select Properties. Figure 5-2
displays.
Figure 5-2 InfoAPI Services Properties
Step 3
Select the Directory Security tab.
Step 4
Click Server Certificate to start the IIS Certification Wizard.
Step 5
Select Process the pending request and install the certificate.
Step 6
Enter the Path to the certificate received from the CA and click Next.
Step 7
Leave the SSL port to the default of 443 and click Next. A Certificate
Summary displays.
Step 8
Click Next if it is correct.
Step 9
Select Finished.
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5-5
Testing a Certificate
If desired, test the certificate to be sure it is working. To test the
certificate, open a web browser on the MC550 Web Site server and
browse to the OW5000 INFOAPI URL; such as https://ow5000.abccorp.com/InfoAPIServices/Service.svc. If the page displays, the
certificate has been installed successfully.
If the installed server certificate was not signed by a well-known CA, a
warning displays that there is a problem with the OW5000 certificate.
Do not be concerned because this warning will not display after the CA
certificate is installed on the MC550 Web Site. The MC550 Web Site will
then be able to connect to the OW5000.
Figure 5-3 Certification Testing
Configurations to Use a Secure Connection
Configuring the OW5000 INFOAPI Web Site
Use the steps below to configure the OW5000 InFOAPI Web Site to use a
secure connection.
Step 1
Open Windows Explorer on the OW5000 server and browse to the
Program Files\NEC\OW5000\INFOAPIS directory.
Step 2
Right-click on the existing file web.config and rename it
web.nonssl.config.
Step 3
Right-click on the existing file web.ssl.config and rename it to
web.config.
Step 4
Save the changes and then close the file.
Step 5
Restart the web site using IIS Manager. 
(re-start the default web site and default application pool; or if a separate
INFOAPI application pool is used, restart that pool).
InfoAPI should now be accessible using
https:\\localhost\InfoAPIServices\Service.svc.
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6
Maintaining the MC550 System
This chapter provides details on maintaining the MC550 system.
Log Viewer
Log Viewer is a utility in the UNIVERGE OW5000. OW5000 applications
generally log events to the OW5000 Log Server (OAI Monitor). These
logs are then stored into log file.
Log Viewer gives a system administrator the ability to:
• Connect to the OW5000 Log Server, display logged event, and change
the log level.
• Open .LOG files generated by the Log Server to query, filter, and
display their contents.
• Open the current log file which is created by the OW5000 Log Server
and display the Real-time log information.
The following topics are included in this chapter.
Chapter Topics
• Log Viewer Support Feature
• Starting Log Viewer
• Log Viewer Main Window
Log Viewer Support Feature
Log Viewer support features are different based on the environment and
the conditions.
There are two operating environment choices:
• Using Log Viewer on the OW5000 Platform installed server (Local).
• Using Log Viewer on a separate server from the OW5000 Platform
installed server (Remote).
There are two start-up modes available:
• Connecting with the OW5000 Log Server (Log Server)
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Maintaining the MC550 System
• Connecting with the OAI.LOG file
#
Features
Local
Remote
Log Server
OAI.LOG
Log Server
OAI.LOG
1
Query/Display current log file
(Standard Query)
X
-
X
-
2
Query/Display saved log file
(Standard Query)
-
X
-
X
3
Filtering by text
(Standard Query)
X
X
X
X
4
Search by text
(Standard Query)
X
X
X
X
X
X
X
X
5
High light display
(Standard Query)
6
Day Light Saving adjustment
(Standard Query)
X
X
X
X
7
Display attached data
(Standard Query)
X
X
X
X
8
Print out event information
(Standard Query)
X
X
X
X
9
Save search result
(Standard Query)
X
-
-
-
10
Bookmark
(Standard Query)
X
-
-
-
11
Query/ Real-time Display current log
file (Real-time Query)
X
-
-
-
12
Filtering by text
(Real-time Query)
X
-
-
-
13
Search by text
(Real-time Query)
X
-
-
-
14
High light display
(Real-time Query)
X
-
-
-
15
Day Light Saving adjustment
(Real-time Query)
X
-
-
-
16
Display attached data
(Real-time Query)
X
-
-
-
17
Print out event information
(Real-time Query)
X
-
-
-
18
Save search result
(Real-time Query)
X
-
-
-
19
Bookmark
(Real-time Query)
X
-
-
-
20
Change Log Level
X
-
X
-
21
Maintenance Log File
X
-
X
22
Change Query Mode
X
-
X
-
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NOTE
6-3
Multiple Log Viewers can be used on the same server. However, it might be a
problem when the Log Viewer configuration is changed. Therefore, do not change
any configurations while multiple Log Viewers are being used.
Starting Log Viewer
Log Viewer connects to the OW5000 Log Server (OAI Monitor) or the log
file which was created by the OW5000 Log Server.
Use the following steps to start Log Viewer:
Step 1
From the desktop, click the Start button, and then select All Programs >
NEC OW5000 > Runtime Platform > Log Viewer. A Connect to
OW5000 Log dialog box displays (Figure 6-1).
Figure 6-1 Connect to OW5000 Log dialog box
Step 2
In the Location field, type the name where the Log Server is to connect.

If this is a Local Server, type the OW5000 Platform computer name
where it connects to the OW5000 Log Server.

If this is a Remote Server, type the OW5000 Platform server IP Address
and port number (5690). For example, 127.0.0.1:5690. If the DNS is
available, the OW5000 Platform computer name is available even if it is a
remote server. You can also use the browse button (...) to select a log file
or use the drop-down list to display all previously opened machines and
.LOG files in the Location field. A Connect Failed dialog box displays if it
failed (Figure 6-2).
Step 3
Click OK and try again beginning with Step 2.
Figure 6-2 Connection Failed dialog box
Step 4
Click the Connect button, a Log Viewer Main Window displays if it is
connected successfully.
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Maintaining the MC550 System
Log Viewer Main Window
Starting the Log Viewer program displays the Log Viewer Main Window,
shown in Figure 6-3. Standard Query mode is applied when the Log
Viewer starts.
From the Log Viewer Main window, you can:
• Specify the applications that are displayed.
• Search the log files for specific information, including events, dates,
and text.
• View log file information.
• Print log file information.
• Save query results and bookmark them for easy access.
• In Real-time Query mode, Real-time event information displays.
• Change the application log level. Maintenance of log files.
• Change query mode between Standard Query mode and Real-time
Query mode.
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6-5
Figure 6-3 OW5000 Log Viewer Main window
The Log Viewer window contains the following components:
Title Bar
Displays the name of the application and the name of the OW5000 Log
Server or log file to which Log Viewer is connected.
Figure 6-4 Log Viewer Title Bar
Menu Bar
The menu bar displays at the top of the Log Viewer window and contains
two pull-down menus: File and Help (Figure 6-5).
Figure 6-5 Log Viewer Menu Bar
Menu Bar
Each menu item contains various menu options. Each menu item and its
corresponding menu options are described below:
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Maintaining the MC550 System
File Menu
The File menu options are Open Log, Print, Print Setup, and Exit. A brief
description of each option is listed below.
Figure 6-6 File Menu
Open Log
Opens a dialog box which enables you to connect to a specified OW5000
Log Server or .LOG file. When connected to a Log Server, you can view
and configure its log parameters.
Print
Opens the Print dialog box and enables you to print the events that are
currently displayed.
Print Setup
Opens the Print Setup dialog box where you can select your printing
options.
Exit
Closes Log Viewer.
Help Menu
The Help menu option is About OW5000 Log Viewer. A description of
this option is listed below (Figure 6-7).
Figure 6-7 Help Menu
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A-1
Appendix A
MC550 Server PBX Settings Details
As referenced in Chapter 4, detailed descriptions of each field in the PBX
Settings dialog box is explained below.
• Data Mode: 
Set the Data Mode key that MC550 uses to communicate with Dterm
users by selecting an available Data Mode from the drop-down list.
The data mode you select must be programmed for use with OAI in
the PBX, and it must be assigned to a function key button (AKYD) on
each user's Dterm in order for the MC550 Move function to be
available to the user.

The value ranges from 128 to 191 and should match the OPCODE in
the AOKC command on the UNIVERGE SV8500, and command D7 on
the UNIVERGE SV8300.
• LED Number: 
Set the LED Number that the MC550 Move function lights when active
on the Dterm. This data directly relates to the KEY-CODE assigned in
the AOKC command on the UNIVERGE SV8500, and command D7 on
the UNIVERGE SV8300.
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A-2
MC550 Server PBX Settings Details
• VMMA Short Timer (sec) and VMMA Long Timer (sec): 
See “Setting the MC550 VMMA Timers” on page A-2 of this Appendix.
These can also be adjusted, on a per user basis, from the MC550
Application page by selecting the User Settings tab. For more
information, refer to “User Settings” on page 4-11.
• Special Outbound Dial Prefix: 
This field can be used to force the MC550 to dial out to the mobile
contacts using a special dial code so as to force it to pick an ISDN or
SIP route in a mixed trunking environment. This would be a code that
was programmed in the voice server as an LCR code to a specific
route.
• Default Outbound Caller ID: 
This is the caller ID sent to Mobile Contacts if no valid caller ID for the
calling part can be found.
• Send Caller ID for Outbound Dial: 
Selecting this box tells the MC550 Server to pass the incoming or
database referenced caller ID out to the mobile contacts.
• Calling Name Override from Database: 
This check box tells the MC550 to override the incoming name
provided by ISDN or voice system programming with the name
assigned in the OW5000 database, if found. This is used on outgoing
calls to mobile contacts for multi-ring cases.
Setting the MC550 VMMA Timers
The MC550 uses a combination of 3 timers for voice mail message
avoidance (VMMA).
• MC550 VMMA Short Timer
• MC550 VMMA Long Timer
• PBX Predictive Dial Timer
The VMMA timers are per user in MC550 R3.0.
NOTE

The MC550 VMMA Short Timer is used to avoid cellular voice mail when
the hand set is powered off or out of service. If the MC550 application
receives an answer signal from the outgoing trunk before the VMMA
Short timer expires, it assumes this was the cellular network voice mail
answering and releases the trunk, leaving the original call ringing on the
desk station.
The MC550 VMMA Long Timer is used to avoid the Cellular network voice
mail answering after the handset has been rung and does not answer. If
the MC550 Application receives an answer signal from the trunk after
this timer has expired, it assumes this is the cellular network voice mail
answering and releases the trunk, leaving the original call ringing on the
desk station.
The PBX Predictive Dial timer is used to make sure that an unanswered
call to a mobile contact always gets released after a set amount of time.
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A-3
This will avoid accidental trunk lockups if the application is shutdown or
if some failure is encountered. This timer is cleared as soon as the PBX
receives an answer signal from the trunk. This timer is automatically set
larger than the VMMA Long timer. It is a normal TC * MTC PBX timer and
has a fixed TC value of 8 seconds. MTC is the ((VMMA Long Timer / 8) +
1). As with all PBX timers, this timer will vary within 1 TC value. For
example, if the MTC is set to 3. TC * MTC = 24 so the timer would be a
range from 24 to 32 seconds.
These timers only affect calls that are answered by external contacts, not the primary
extension.
NOTE
In the following example, the MC550 VMMA Short timer is set to 5
seconds and the VMMA Long timer is set to 25 seconds. The PBX
Predictive Dial timer will be 32-40 seconds.
• Only calls answered in the Green area will result in a completed
mobile call.
• Calls answered in the Red or Orange area will be released by the
MC550 application because of VMMA detection.
• Calls that are not answered will be released by the PBX in the orange
area.
PBX MAX
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
25s
PBX MIN
5s
MC550 VMMA MAX
MC550 VMMA MIN
MC550 SEIZES TRUNK
0s
This time
varies by PBX
timer process.
The contact
will be
released when
this timer
expires before
an answer
signal is
detected.
40s
A-4
MC550 Server PBX Settings Details
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
B-1
Appendix B
MC550 Caller ID
How MC550 Caller ID Works
Listed below are important notes about trunk providers and cell
networks.
Trunk Provider
MC550 uses a variety of methods to find a number and a name to send
as the Caller ID when MC550 server calls an external number. However,
the trunk (ISDN or SIP) provider must not filter Caller ID to fully realize
Caller ID for MC550. Listed below are some typical issues that you may
need to resolve with your provider:
• The trunk is setup to send only the billing number for the trunk. In
this case the provider will send only this number as the caller ID,
regardless of what MC550 sends.
• The trunk is setup to send only numbers that belong to your business.
In this case, caller ID will work for calls from internal callers. But, for
calls from external numbers, the provider will send the billing number
for the trunk as the caller ID, regardless of what MC550 sends.
• The provider may be willing to provide exceptions to most businesses
to allow any number to be sent (by a signed agreement), but they are
unable to make an exception for you because the ISDN switch you are
connected to is unable to support this exception.
• The trunk may be setup to only send a predefined name as the Caller
ID name. The provider will send only this name, regardless of what
MC550 sends.
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B-2
MC550 Caller ID
Cell Networks
Most North American cell networks are not passing Caller ID names to
cell phones.
Important OW5000 Settings
The MC550 Server application settings include the following Caller ID
related fields.
Send Caller ID for Outbound Dial
Enable Send Caller ID for Outbound Dial for MC550 to provide a
calling name and number to the PBX for calls to MC550 external
numbers, such as an MC550 user's cell phone.
If Send Caller ID for Outbound Dial is not enabled, a number will not
be provided and either your trunk gateway or your provider will be
relied upon to send the Caller ID they have configured to send.
Default Outbound Caller ID
MC550 will make an attempt to find a DID to send as the calling number,
when Send Caller ID for Outbound Dial is enabled.
• If the caller is external, and Caller ID is received, the received calling
number will be sent as Caller ID.
• If the caller is internal, and there is a DID associated with the caller,
the DID will be sent as Caller ID.
If a number is not found to be sent, the Default Outbound Caller ID
will be sent as the Caller ID.
Calling Name Override from Database
The Calling Name can come from an external callers' received Caller ID,
or it can come from an internal caller's PBX assigned name. However,
when Calling Name Override from Database is enabled, the name in
the OW5000 database that is associated with the calling number will be
sent instead as the Caller ID.
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
MC550 Caller ID
B-3
Associating a DID with an Internal Caller
To associate a DID with an internal caller in OW5000, configure DID
Number for the calling number in Extension Management. Generally
this would be done for every employee extension in the OW5000
database.
Call Scenarios and Caller ID
Red calls Black (MC550 user) which multi-rings Black's cell number:
Red Phone
Display on Red
Caller ID sent to Black’s cell
Internal Dterm
Ringing: Black’s extension
Answered: Black’s cell number
(Note)
Red’s DID
External phone
Black’s extension’s DID
Red’s number
Note: PBX-Dterm limitation
Red calls Black (MC550 user) which multi-rings another Station:
Red Phone
Display on Red
Display on the multi-rung
Station
Internal Dterm
Ringing: Black’s extension
Answered: Black’s cell number
(Note)
If Dterm: MC550 Monitor number
(Note)
If SIP Station: Red’s DID
External phone
Black’s extension’s DID
Red’s number
Note: PBX-Dterm limitation
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
B-4
MC550 Caller ID
Black (MC550 user) uses MC550 Website to call Red from Black’s cell
phone:
Red Phone
Display on Red
Caller ID sent to Red
Caller ID sent to
Black’s cell
Internal Dterm
Ringing: Black’s
extension
Answered: Black’s cell
number (Note 1)
-
External phone
-
Black’s extension’s DID Black’s extension’s DID
(Note 3)
(Note 2)
Black’s extension’s DID
(Note 2)
Note 1: PBX-Dterm limitation.
Note 2: This is design intent. That way you know that the inbound call was initiated by you and not Red.
Note 3: The MC550 user can override this by configuring a custom Caller ID number, as show in Figure
B-1. Sending a custom Caller ID can be useful for scenarios such as when helpdesk employees call
external customers with Click-to-Call and want to send the main helpdesk number as the Caller ID.
Figure B-1 MC550 Website Call Settings
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
MC550 Caller ID
B-5
Proving what Caller ID is Sent
Inspect the MC550 Server debug log. When MC550 server multi-rings
an external number, you will see an SCF128_REQ command in the log
similar to the following:
{INFO } ... SCF128_REQ
: 14600 -> 9815558221509 , "" , 5555774200 , 5
This is a command from the MC550 telling the PBX to:
• dial from the monitor number 14600
• dial the number 555-822-1509
• send nothing as the calling name ("" means no name was found to
send)
• send 555-577-4200 as the calling number.
With such troubleshooting you should be able to prove whether the
provider is filtering Caller ID.
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
B-6
MC550 Caller ID
UCE Mobility (UNIVERGE MC550) Installation Guide - Revision 4
For additional information or support on this NEC Corporation of America product,
contact your NEC Corporation of America representative.
NEC NEC Corporation
UC for Enterprise (UCE) Mobility (UNIVERGE MC550)
Installation Guide
NDA-31000, Revision 4
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