Setting up a new user
Polycom VVX 300 IP Phone
Place a Call
Line / Speed dial
buttons
Handset
 Enter a number
Message
waiting
 Press the Dial Soft key
Home
Toggle between
Line and Home
screen
Transfer
Answer a Call
 Press the Answer soft key
OR
 Lift the handset
Commonly used Feature Access Codes
*68…Call Park
*88…Call Retrieve
*98…Call Pickup (you need to be setup in a
Pickup group before you can use this
feature)
Messages
Navigation
button
Hold
Messages (MSG)
 Select the Messages icon
from the
Home screen OR press the Message button
End a Call
Headset
 Hang up the handset
OR
 Press the EndCall soft key
Speaker
Mute
 follow the prompts to access the Voice
Portal to retrieve Voice Mail messages,
record greetings and set Call Forward
features
Hold a Call
 Press the Hold
button or
the Hold soft key
 To return to the call press the
Resume soft key
Volume Control
Press +/- to adjust volume
Soft keys are action buttons
displayed at the bottom of your
Line screen
Transfer a Call
Conference Call
While on a call
 Press the More soft key
 Press the Conference soft key
 Enter the number or extension of the second
party
 When the call connects, press More soft key,
then select Conference soft key to connect all
parties
 Press End Call soft key to end the conference
You can transfer a call as a Consult transfer, where you announce a call or as
a Blind transfer where you transfer without announcing.
 While on a call press the Transfer
button or the Transfer soft key
 Enter the transfer destination number:
Consult
 When the party answers, announce the call, then tap the Transfer soft key
again to complete the transfer
Blind
 Press the Transfer soft key to complete the transfer
Forwarding a Call
To enable Forwarding
 Select the Forward Icon
from the Home
screen or Press Forward soft key
 Press the Select soft key
 Use the navigation to highlight, then select
either Always, No answer or Busy
 Press the Enable soft key
 A forward icon
is displayed on your
screen
To disable Forwarding
 Select the Forward icon
or Press the
Forward soft key
 Select either Always, No Answer or Busy
 Tap the Disable soft key
For Support from our Service Desk, call 1300 500 000 or email [email protected]
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