null  null
Need help?
For telephone or e-mail assistance:
• Call us toll-free at 1-855-423-7293, or e-mail us at
[email protected] (24 hours a day, 7 days a week).
For online troubleshooting tips, frequently asked
questions (FAQ), and other help resources:
• In the PAYD App:
1.Start on the main menu (you must be signed in).
Note: If another screen is displayed, tap
to the main menu.
to go
2.Tap Help.
• On the Web:
1.Visit getpayd.com (additional copies of this guide
may be downloaded from this site).
2.For instructions on how to determine the version
of the App you are using, see page 25.
3
1
5
4
This guide is for informational purposes only. Neither Moneris Solutions
Corporation (“Moneris”) nor any of its affiliates shall be liable for any
direct, indirect, incidental, consequential or punitive damages arising out
of use of any of the information contained in this guide. Neither Moneris
or any of its affiliates nor any of our or their respective licensors, licensees,
service providers or suppliers warrant or make any representation
regarding the use or the results of the use of the information, content
and materials contained in this guide in terms of their correctness,
accuracy, reliability or otherwise. This guide has not been authorized,
sponsored, or otherwise approved by Apple Inc.
Your credit and/or debit card processing is governed by the terms
and conditions of your VISA Merchant Agreement, your MasterCard
Merchant Agreement, your Discover Merchant Agreement and/or your
INTERAC Merchant and Terminal Agreement (collectively, the “Merchant
Agreements”), as applicable with Moneris. It is your responsibility to
ensure that proper card processing procedures are followed at all times.
Please refer to your manuals and the Agreement(s) for details. The
Moneris Merchant Operating Manual is available for free download at
moneris.com/manuals.
9
-
8
7
Important: You must use the USB charging cable
provided with the PAYD PRO PIN Pad. Failure to do
so may affect the operability of or cause damage
to the PIN Pad.
© 2014 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto,
Ontario, M8X 2X2.
6
2
0
+
Using PAYD PRO
TM
For iPad®, iPhone®
and iPod touch®
® PAYD, PAYD & Design, MONERIS, MONERIS & Design, MONERIS
SOLUTIONS & Design, and MERCHANT DIRECT are registered trade-marks
of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark
of Bluetooth SIG, Inc. APPLE, IPAD, IPHONE, IPOD TOUCH and APP STORE
are trade-marks of Apple Inc. registered in the U.S. and other countries.
INGENICO is a registered trade-mark of Compagnie Industrielle et
Financière d’Ingénierie – INGENICO. All other marks or registered
trade-marks are the property of their respective owners.
PAYD-A-YT-E (05/14)
Powered
(05/14)
Contents
Need help?
Call 1-855-423-7293
or
E-mail [email protected]
Record your Merchant ID (13 digits) here:
Record your PAYD Store ID here:
2
Important: Read First . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
Hardware setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
Setting up the PAYD App
on your mobile device. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Optional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
Signing into/Signing out of
the PAYD App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The PAYD PRO PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . 26
Power management and the
PAYD PRO PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Card entry options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Re-initializing the PAYD PRO PIN Pad . . . . . . . . . . . . 48
Demo mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
1
Important: Read First
Before you begin
This guide provides instructions on how to: Pair a
PAYD PRO PIN Pad with an Apple iPad, iPhone, and
iPod touch (collectively referred to as “mobile device”
or “device”); download and install the PAYD App to
the mobile device; initialize the PIN Pad; and use the
PAYD App to perform transactions.
Note: For instructions on how to use the PAYD
Merchant Resource Center to manage your store
and other registered account users (if any), refer to
the Using PAYD Merchant Resource Center guide.
1. Ensure that you have the following components:
• Bluetooth-discoverable mobile device.
• PAYD PRO PIN Pad + USB charging cable
(provided in your welcome kit).
Note: You will be required to plug this cable into
a powered USB port (e.g., on a computer).
Note: The PAYD card reader may be used as
a backup if you cannot perform transactions
on the PIN Pad.
• PAYD card reader (provided in your welcome kit).
• The PIN Pad hardware identifier (“PIN Pad ID”)
is an 8-digit alpha-numeric code starting with
“I6” (e.g., “I6012345”), which is printed on a white
label affixed to the underside of the PIN Pad:
You will be asked to refer to this PIN Pad ID
in the Hardware setup steps on the following
pages.
Note: This PIN Pad ID will also be displayed on
screen during several of the setup steps.
2.Ensure that you have the following PAYD sign-in
credentials:
•P
AYD Username
•P
AYD Store ID
•P
AYD Password
2
3.Do one of the following:
• If you have all the required components,
proceed to step 4 below.
• If you do not have the required components,
please contact us:
call 1-855-423-7293
or email [email protected]
4.Determine your setup requirements:
• If you want to pair a new PIN Pad (that has never
been set up and initialized) with a mobile device
that has never been paired with a PIN Pad: Proceed
to Hardware setup on page 4.
• If you want to pair a replacement PIN Pad (that
has never been set up and initialized) with a
mobile device that is currently paired with an
initialized PIN Pad: Proceed to Hardware setup
on page 4.
• If you want to pair an initialized PIN Pad with
a different mobile device, i.e., one which has never
been paired with the initialized PIN Pad: Proceed
to Pairing an initialized PIN Pad with a different
mobile device on page 9.
ote: The PIN Pad can only be used to perform
N
transactions with one mobile device at a time.
If you follow these steps to pair the PIN Pad with
a different mobile device, the PIN Pad will lose its
Bluetooth connection to the first device. You will
not be able to perform transactions with the first
device until you restore its Bluetooth connection
to the PIN Pad (see option below).
• If you want to restore an initialized PIN Pad’s
Bluetooth connection to a mobile device with
which the PIN Pad has previously been paired:
Proceed to Restoring a Bluetooth connection
between an initialized PIN Pad and a mobile device
on page 12.
3
Hardware setup
1
.,
Power up the new PIN Pad
a. Plug the USB charging cable into the micro-USB
port on the PIN Pad (see page 27).
Important: Use the USB charging cable
provided with the PAYD PRO PIN Pad. Failure
to do so may affect the operability of or cause
damage to the PIN Pad.
b. Plug the other end of the charging cable into
a powered USB port (e.g., on a computer).
e. Proceed to step 2
(Configure the new PIN
Pad’s optional settings)
below.
2
.,
YES
b. When the LANGUAGE/
LANGUE screen displays,
press F1 to select ENGL.
Note: Sets the default screen text to display
in English.
c. When the CONTACTLESS
READER screen displays,
press F1 to select ENABLE.
Note: Enables the internal
contactless reader for
contactless transactions.
TELIUM MENU
NO
YES
LANGUAGE/LANGUE
ENGL
FRAN
CONTACTLESS READER
ENABLE
DISABLE
MODE
IOS
ANDROID
e. When the BEEP screen
displays, press F1 to select ON.
BEEP
NO
f. When the CASHBACK screen
displays, press F4 to select NO.
N
ote: This feature is not
supported and must be
disabled.
Configure the new PIN Pad’s optional settings
a. On the TELIUM MENU
screen, press F1 to select
NO.
4
TELIUM MENU
NO
N
ote: Enables the PIN Pad
to be paired with an iPad,
iPhone, or iPod touch.
N
ote: Sets the PIN Pad to beep
at the end of a transaction
to remind the customer to
remove their chip card from
the chip reader.
c. Wait while the PIN Pad beeps and powers up.
d. Wait for the TELIUM
MENU screen to display.
d. When the MODE screen
displays, press the green
key to select iOS.
g. Wait for the PED SERIAL
NUMBER screen to display.
Note: The PED SERIAL
NUMBER is an 8-digit
alpha-numeric code that
will also display on your
mobile device’s Bluetooth
menu once you have paired
the device with the PIN Pad.
This code is used as the
PIN Pad ID and is printed
on a label affixed to the
underside of the PIN Pad
(see page 2).
h. Press the green
continue.
OFF
CASHBACK
YES
NO
PED
SERIAL NUMBER
I6012345
key to
i. When the WELCOME/
BONJOUR screen displays,
proceed to step 3 (Ready
your mobile device for
Bluetooth pairing) on page 6.
WELCOME/BONJOUR
5
3
.,
Ready your mobile device for Bluetooth pairing
a. Power on your mobile device.
b. E
nsure that your mobile device’s Bluetooth
menu is open and the device is configured to be
“discoverable” by another Bluetooth-ready device.
Note: In a subsequent procedure, you will be
instructed to enter a 16-digit PIN code that will
allow your “discoverable” mobile device to be
paired with the PIN Pad.
c. Set your mobile device aside.
4
Pair the PIN Pad with your mobile device
Note: During the following steps, if you do not
respond to the screen prompts quickly enough,
the PIN Pad may timeout and reboot back to the
WELCOME/BONJOUR screen. If this happens, simply
repeat step 4 on page 6.
a. On the TELIUM MENU screen, press F4 (YES).
The PRESS F KEY screen displays.
b. Press the
key.
c. Press the 2 key to select BT PAIRING.
The BT PAIRING menu displays.
d. Press the 2 key to select Pair device (iOS).
Access the new PIN Pad’s Telium menu
a. Unplug the USB charging cable from the
external power source, but leave the cable
connected to the PIN Pad.
b. S
imultaneously press and hold down both the
key and the
key to power off the
yellow
PIN Pad.
e. When the AVAILABLE DEVICES menu displays:
•If the mobile device has previously been paired
with the PIN Pad, go directly to step g.
•If the mobile device has never been paired with
the PIN Pad, go to step f.
f. Press the 0 key to select Search devices.
c. Wait until the PIN Pad beeps and powers off.
The message “Search in progress...” appears,
and then a list of Bluetooth-discoverable devices
appears.
e. Wait while the PIN Pad beeps and powers up.
g. Locate the name of the mobile device that you
want to pair with the PIN Pad (e.g., may appear
as #-your mobile device’s name), and press the
key representing the number (#).
d. R
eplug the USB charging cable back into the
external power source.
f. As soon as the version
screen displays (shown
here), press the red
,
key and then quickly
press the green
key.
Note: The version screen
displays for 10 seconds.
g. Do one of the following:
•If you see the WELCOME/
BONJOUR screen again,
repeat steps 4a-f of this
procedure.
•If you now see the TELIUM
MENU screen (shown
here), proceed to step 5
(Pair the PIN Pad with your
mobile device) on page 7.
6
.,
The FUNCTIONS menu displays.
d. P
roceed to step 4 (Access the new PIN Pad’s
Telium menu) below.
.,
5
U-VVVV-I6012345
TELIUM MENU
NO
YES
Note: To scroll down the list, press F2.
h. Do one of the following:
•If the mobile device has previously been paired
with the PIN Pad, wait for the “Pairing Success”
message to appear on the PIN Pad, and then go
directly to step j on page 8.
•If the mobile device has never been paired with
the PIN Pad, wait for the PIN Pad to display the
“Start pairing...” screen, which shows a 16-digit
PIN code (e.g., “1234567890123456”).
Start pairing...
Enter this PIN code
when required:
1234567890123456
Note: This screen will display for 60 seconds.
7
i. On your mobile device’s Bluetooth menu, enter
the 16-digit PIN code, and complete the pairing
Note: The “Pairing Success” message appears
briefly on the PIN Pad following the pairing.
j. When the BT PAIRING menu displays, press the red
key, and wait for the PIN Pad to reboot
back to the WELCOME/BONJOUR screen.
k. Proceed to step 6 (Confirm that your mobile
device is successfully paired with the PIN Pad)
below.
6
.,
Confirm that your mobile device
is successfully paired with the PIN Pad
a. On your mobile device’s Bluetooth menu,
confirm that the 8-digit PIN Pad ID
(e.g.,”i6012345”) of the PIN Pad you have just set
up is shown as “connected”.
Note: This PIN Pad ID can also be found:
•on a label affixed to the underside of the
PIN Pad (see page 2). The ID on the label begins
with “I6” (e.g., “I6012345”).
•on the PIN Pad version screen, which displays
whenever the PIN Pad is rebooted.
b. Once you have confirmed that the PIN Pad you
have just set up is paired with your mobile
device, proceed to step 7 (Charge the PIN Pad’s
battery to full capacity) on page 9.
7
.,
Charge the PIN Pad’s battery to full capacity
a. Leave the USB charging cable plugged into the
PIN Pad and the external power source until the
PIN Pad’s battery is fully charged (may take up to
3 hours).
Note: Once the battery is fully charged, the icon
at the top right corner of the PIN Pad’s screen
displays solid black (
).
Important: Use the USB charging cable provided
with the PAYD PRO PIN Pad. Failure to do so may
affect the operability of or cause damage to the
PIN Pad.
b. Once the battery is fully charged, proceed to
Setting up the PAYD App on your mobile device
on page 14.
Pairing an initialized PIN Pad with a different mobile
device
1
.,
Ready your mobile device for Bluetooth pairing
a. Power on the other mobile device with which
you want to pair the initialized PIN Pad.
b. Ensure that this mobile device’s Bluetooth menu
is open and the device is configured to be
“discoverable” by another Bluetooth-ready device.
Note: In a subsequent procedure, you will be
instructed to enter a 16-digit PIN code that
will allow your “discoverable” mobile device
to be paired.
c. Set this mobile device aside.
d. Proceed to step 2 (Access the initialized PIN Pad’s
Telium menu) on page 10.
8
9
2
Access the initialized PIN Pad’s Telium menu
a. If the PIN Pad is powered on, simultaneously
press and hold down both the yellow
key
and the
key to power it off.
b. Wait until the PIN Pad beeps and powers off.
c. Power on the PIN Pad by plugging the USB
charging cable into an external power source.
d. While the PIN Pad is powering up, go to the next
step.
e. As soon as the version
screen displays (shown
here), press the red
key, and then quickly
press the green
key.
U-VVVV-I6012345
.,
.,
TELIUM MENU
NO
YES
Determine your setup requirements
• If you want to RETAIN one or more existing
mobile device names in the PIN Pad’s Bluetooth
registry: Proceed to step 5 (Pair the PIN Pad with
your mobile device) on page 7.
• If you want to REMOVE one or more existing
mobile device names from the PIN Pad’s
Bluetooth registry: Proceed to step 4
(Remove a mobile device name from the
PIN Pad’s Bluetooth registry) below.
Note: If you remove an existing mobile device
name from the PIN Pad’s Bluetooth registry, you
will not be able to restore Bluetooth connection
to that mobile device without re-entering a new
16-digit Bluetooth PIN code.
4
Note: The version screen
displays for 10 seconds.
f. D
o one of the following:
•If you see the WELCOME/
BONJOUR screen again,
repeat steps 2a-e of this
procedure.
•If you now see the
TELIUM MENU screen
(shown here), proceed
to step 3 (Determine
your setup requirements)
on page 11.
3
Remove a mobile device name from the
PIN Pad’s Bluetooth registry
a.On the PIN Pad’s TELIUM MENU screen, press F4
to select YES.
The PRESS F KEY screen displays.
b.Press the
key.
The FUNCTIONS menu displays.
c.Press the 3 key to select Remove paired device.
The REMOVE DEVICE menu displays.
d.Locate the name listing of the mobile device
that you want to remove (e.g., may appear as
#-your mobile device’s name), and press the key
representing the number (#) beside the name.
e.Do one of the following:
•If you want to remove another mobile device
name from the PIN Pad’s Bluetooth registry,
repeat step d.
•If the message “No paired device” appears,
go to step f.
f.When BT PAIRING menu displays, proceed to
step 5 (Pair the PIN Pad with your mobile device)
on page 7, and continue at step d.
10
11
Restoring a Bluetooth connection between an
initialized PIN Pad and a mobile device
1
Ready your mobile device for Bluetooth
pairing
a.Power on the other mobile device with which you
want to pair the initialized PIN Pad.
b.Ensure that this mobile device’s Bluetooth
menu is open and the device is configured to
be “discoverable” by another Bluetooth-ready
device.
Note: In a subsequent procedure, you will be
instructed to enter a 16-digit PIN code that will
allow your discoverable mobile device to be
paired.
c.Set this mobile device aside.
d.Proceed to step 2 (Access the initialized PIN Pad’s
Telium menu) on page 13.
12
2
Access the initialized PIN Pad’s Telium menu
a.If the PIN Pad is powered on, simultaneously
press and hold down both the yellow
key
and the
key to power it off.
b.Wait until the PIN Pad beeps and powers off.
c.Power on the PIN Pad by plugging the USB
charging cable into an external power source.
d.While the PIN Pad is powering up, go to the next
step.
e.As soon as the version
screen displays (shown
here), press the red
key, and then quickly
press the green
key.
U-VVVV-I6012345
Note: The version screen
displays for 10 seconds.
f.Do one of the following:
•If you see the WELCOME/
BONJOUR screen again,
repeat steps 2a-e of this
procedure.
•If you now see the
TELIUM MENU screen
(shown here), proceed to
step 5 (Pair the PIN Pad
with your mobile device)
on page 7.
TELIUM MENU
NO
YES
13
Setting up the PAYD App
on your mobile device
1.Determine your setup requirements:
•If you paired a PIN Pad with a mobile device to
which you have not yet downloaded, installed, and
set up the PAYD App, go directly to step 2.
•If you paired a replacement PIN Pad with a mobile
device on which you were previously performing
PAYD transactions with a different PIN Pad (i.e.,
you did a PIN Pad swap):
a.Make the mobile device “forget” the older PIN Pad
(i.e., you must remove the older PIN Pad’s 8-digit
ID from the mobile device’s Bluetooth registry).
b.Proceed directly to Initializing the PAYD PRO PIN
Pad on page 16.
2.Do one of the following:
•If your store has not yet been activated, proceed
to Activating your PAYD store below.
•If your store has already been activated, proceed to
Downloading and installing the PAYD App from
the App Store on page 15.
Activating your PAYD store
1.Visit getpayd.com/activate.
2.In the Merchant ID field, enter your Merchant ID.
Note: Your Merchant ID is a 13-digit number provided
to you in your order confirmation e-mail from
Moneris.
3.In the Store ID field, enter your PAYD Store ID.
9.When a “congratulations” confirmation screen
displays, it means your PAYD store is activated.
10.Proceed to Downloading and installing the PAYD App
from the App Store below.
Downloading and installing the PAYD App from the
App StoreSM
1.From your mobile device’s home screen, open the
App Store.
2.In the Business category, search for “PAYD” then select
the App.
Recommended: Read the PAYD “Terms of Use”
before proceeding with the download.
3.Tap Free, and then tap INSTALL APP.
4.When prompted, enter your Apple ID and password,
and then tap OK.
5.When the installation is complete, your mobile
device’s home screen displays.
Note: If you want to e-mail receipts without having
to key in the address each time, configure your
mobile device’s privacy settings to allow the PAYD
App to access e-mail addresses stored on the device’s
contacts list.
6.Proceed to Initializing the PAYD PRO PIN Pad on
page 16.
Note: Your Store ID is also provided in your order
confirmation e-mail from Moneris.
4.Tap Next.
5.Enter your name and password information.
Note: Your name/password information is also
provided in your order confirmation e-mail from
Moneris.
6.Tap Next.
7.Select and answer the three security questions from
the drop-down lists, and enter your e-mail address.
N
ote: In the event that you forget your sign-in
password and need to have it reset, a temporary
password will be sent to this address.
8.Tap Complete Activation.
14
15
Optional features
Initializing the PAYD PRO PIN Pad
1.From your mobile device’s home screen, tap the PAYD
icon to launch the PAYD App.
2.Sign into the PAYD App (see page 21).
3.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
then tap Settings.
, and
4.Tap Pinpad, and then tap Initialize Pinpad.
Note: If Connect Pinpad appears instead, see page 53
for troubleshooting.
5.Wait while the PIN Pad initializes. The message
“PLEASE WAIT” appears on the PIN Pad.
Note: The initialization process may take a few
minutes to complete.
6.Following a successful initialization, the “Initialization
was successful. Pinpad is ready to use” message
displays on your mobile device.
7.Tap OK to acknowledge the “Success” message.
Note: The PIN Pad displays WELCOME/BONJOUR.
8.Tap
to return to the main menu.
9.The PAYD App and the PIN Pad are now ready to
perform transactions.
•If you initialized a new PIN Pad as a replacement for
another PIN Pad, remove the other PIN Pad ID from
your mobile device’s Bluetooth registry.
10.To learn about the PAYD App and some of its features,
read the sections listed here:
•Configuring optional App settings, see pages 17 to 20.
•Setting an e-mail address to which you want to have
transaction reports sent (i.e., for when you choose to
export them), see page 19.
•Signing in/Signing out of the App, see pages 21 to 25.
•PAYD PRO PIN Pad power management and card
entry options, see pages 28 to 32.
•Performing transactions, see pages 33 to 41.
•Generating reports, see pages 45 to 47.
•Using Demo mode, see pages 49 to 50.
16
Setting transaction details level
Sets the optional transaction details (secondary
transaction identifiers, Customer ID and Order ID) that
you can enter during a transaction.
Note: Even if optional transaction details are enabled,
you may bypass entering data in the Customer ID and
Order ID fields during a transaction. If you enter data
in one or both of these fields during a transaction, you
can subsequently retrieve the transaction by using one
or more of the identifiers as search criteria (e.g., when
generating a report or doing a Refund, Void, or Capture).
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Interface.
3.Specify the optional transaction details to include by
tapping one of:
•Quick Pay: excludes Customer ID and Order ID.
•Minimal: includes only Customer ID.
•Full: includes Customer ID and Order ID.
4.Tap
to return to the main menu.
Setting default device entry method
Sets a default device entry method.
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Interface.
3.Specify the default entry device by tapping one of:
•Pinpad: sets “Pinpad” as default.
•Swipe/Keyed: if the PAYD card reader is connected
to your mobile device, sets “Swipe” as the default.
If the PAYD card reader is not connected to your
mobile device, sets “Keyed” as the default.
•Cash: sets “Cash” as default.
4.Tap
to return to the main menu.
17
Enabling Pre-Authorizations
Enables option to process a Pre-Authorization.
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Interface.
3.Tap (checkmark or unmark the box) Send as Preauth:
•with checkmark: the option “Process as Preauth”
displays on the “Sale” screen (see page 35).
•without checkmark: the option “Process as Preauth”
does not display on the “Sale” screen.
4.Tap
to return to the main menu.
Configuring quick PIN
Setting a quick PIN for sign-in
Sign into the PAYD App with a four-digit PIN.
Note: The four-digit PIN applies only to the mobile
device on which you have configured the PIN.
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Quick Login.
3.Tap (checkmark the box) PIN Login.
4.Enter a four-digit PIN, and then re-enter it when
prompted.
5.Tap Save Quick PIN.
6.When the “Success” message appears, tap OK.
7.Tap
to return to the main menu.
N
ote: The next time you sign in, you will be
prompted to enter your four-digit PIN (see page 22).
Disabling a quick PIN
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Quick Login.
Pre-filling Username/Store ID at sign-in
Pre-fills the PAYD “full” sign-in fields with your PAYD
Username and PAYD Store ID credentials whenever you
launch the App (see page 21).
1.Start on the “Settings” screen.
to return
N
ote: If another screen is displayed, tap
to the main menu, and then tap Settings.
2.Tap Login Credentials.
3.Fill in the field(s) that you want to have pre-filled
whenever you launch the App.
4.Tap Save Login Credentials.
5.When the “Success” message appears OK.
6.Tap
to return to the main menu.
Setting e-mail address to receive exported reports
Sets an e-mail address to which transaction reports
will be sent when you export report results
to a comma-separated values (CSV) file (see page 45).
Note: Results include the following transaction data
(CSV fields appear in quotations): Store ID (“store id”),
Terminal (PIN Pad) ID (“terminal”), Batch Number
(“batch”), Date and Time (“date time”), Transaction
Type (“type”), Order ID (“order no”), Customer ID (“cust
id”), Amount (“amount”), Card Type (“card type”),
Account Number (“card”), Result (“result”), Auth Code
(“auth code”), Response Code (“response code”), Clerk ID
(“clerk”), and Customer E-mail (“email”).
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Export to CSV.
3.In the Export Email Address field, enter the e-mail
address to which the CSV-format text file will be sent
when you export your report results (see page 45).
4.Tap Save Export Email.
5.Tap
to return to the main menu.
3.Tap (unmark the box) PIN Login.
4.When the “Success” message appears, tap OK.
5.Tap
to return to the main menu.
N
ote: If you want to set a new (or the same) quick
PIN, follow Setting a quick PIN for sign-in above.
18
19
Signing into/Signing out
of the PAYD App
Setting default PAYD screen
Sets a default screen (“Sale”, “Reports”, “ Totals”, or
“Settings”) to open whenever you sign into the PAYD App.
Note: “Sale” is pre-set as the default screen.
1.Start on the main menu.
Note: If another screen is displayed, tap
Signing in with full credentials
Follow these steps to sign in using full credentials.
.
2.Press and hold down the main menu item (Sale,
Reports, Totals, or Settings) that you want to set
as your default screen.
Note: If you have configured a quick PIN, see page 22.
1.From your mobile device’s home screen, tap the PAYD
icon to launch the PAYD App.
2.Wait for the PAYD “full” sign-in screen to display:
N
ote: “Help” and “Sign Out” cannot be set as default
screens.
3.Release your hold on the menu item when a
confirmation message appears indicating that the
default screen has been set.
N
ote: Whenever you sign in with your credentials,
the default screen that you have just set will display.
Setting default language of PAYD App
The language of the PAYD App is determined by the
language set for your mobile device.
Note: If your device is configured for a language other
than English or French, the App defaults to English.
3.Enter your credentials in the sign-in fields:
N
ote: Some fields may be pre-filled (see Pre-setting
default Username/Store ID at sign-in on page 19).
•PAYD Username
•PAYD Store ID
•PAYD Password
4.Tap Sign In.
•If prompted to change your password, enter the
required data, and tap Save Password.
•If prompted to select and answer three security
questions, see Configure security questions/
answers on page 24.
5.Your default PAYD screen displays once you are
signed in.
Note: To change the default screen, see page 20.
20
21
Signing in with a quick PIN
Follow these steps to sign in using a four-digit quick PIN.
Note: To enable this method of signing in, see Setting
a quick PIN for sign-in on page 18.
1.From your mobile device’s home screen, tap the PAYD
icon to launch the PAYD App.
The PAYD main menu
From this menu, you can access any transaction, report,
or setting in the PAYD App.
• To return to this menu from any other screen, simply
tap
at the top of the screen.
2.Wait for the “Enter PIN” sign-in screen to display:
Need to reset your sign-in password?
1.From your mobile device’s home screen, tap the PAYD
icon to launch the PAYD App.
3.In the Enter PIN field, enter your four-digit quick PIN.
You will be signed in automatically once you enter
the last digit. (If you are not signed in, tap Sign In.)
4.Your default PAYD screen displays once you are
signed in.
Note: To change the default screen, see page 20.
2.On the PAYD “full” sign-in screen, tap Forgot
Password?.
3.Enter your Username and Store ID, and tap Next.
4.Answer the security question, and tap Next.
5.When the “Success” message appears, tap OK.
6.A temporary password will be e-mailed to the address
that you registered to your PAYD store sign-in account.
7.When you next sign in (see page 21), be sure to enter
the temporary password in the PAYD Password field.
N
ote: You will subsequently be prompted to create
a new password, which you will use from that point
on to sign into the PAYD App and the PAYD Merchant
Resource Center.
22
23
Can’t remember your quick PIN?
1.From your mobile device’s home screen, tap the PAYD
icon to launch the PAYD App.
2.When the PAYD “Enter PIN” sign-in screen displays, tap
Forgot PIN?.
3.When the PAYD “full” sign-in screen displays, enter
your full sign-in credentials (see Signing in with full
credentials on page 21).
N
ote: If you have also forgotten your sign-in
password, see Need to reset your sign-in password?
on page 23.
4.Once you are signed in, you may change or disable
your quick PIN (see Disabling a quick PIN on page 18).
Configure security questions/answers
The questions/answers that you configure will be
used to identify you in the event that you forget your
password. (Periodically you may be prompted to answer
one of the questions when signing in.)
Note: The same security questions/answers also apply
to the PAYD Merchant Resource Center.
1.Select a question from each of the three drop-down
lists, and enter an answer for each.
Determining the PAYD App’s version number
1.Start on the “Settings” screen.
N
ote: If another screen is displayed, tap
tap Settings.
and then
2.The version number of the App appears near the
bottom of the “Settings” screen (appears as “PAYD
mobile app v#.##”).
Signing out
To ensure that unauthorized PAYD transactions cannot
be performed from your mobile device, sign out of the
PAYD App when you are not using it.
1.Start on the main menu.
Note: If another screen is displayed, tap
2.Tap Sign Out.
.
3.When the PAYD sign-in screen displays, it means you
are signed out.
N
ote: Depending on how you have configured the
PAYD App, the “full” sign-in screen may display
(see page 21) or the “Enter PIN” sign-in screen may
display (see page 22).
2.In the Email Address field, enter your e-mail address.
N
ote: The temporary password will be sent to this
address in the event that you forget your sign-in
password and need to have it reset.
3.Tap Save Security Questions.
4.When the “Sale” screen displays, proceed to
Initializing the PAYD PRO PIN Pad, and begin at step 3.
24
25
The PAYD PRO PIN Pad
The customer uses the PIN Pad to input data when
prompted to do so during a transaction.
• For names and descriptions of labelled areas on the
PIN Pad, see page 27.
9
7
1
2
3
4
5
8
11
10
1
2
3
4
5
6
26
To see the labelled areas on the PIN Pad, see page 26.
Function keys (F1, F2, F3, and F4)
• Select the option displayed above the key.
Alpha-Numeric keys
key.
Cancel key
•Clear message displayed on PIN Pad.
• Cancel transaction.
Correct key
key.
•Clear data entered on PIN Pad.
key.
OK / Enter key
•Submit data, or acknowledge a message displayed
on PIN Pad.
6
7
Chip Reader (slot at the bottom of PIN Pad)
• See Insert: Chip cards on page 30.
8
Display Screen/Contactless Reader
•WELCOME/BONJOUR screen displays while PIN Pad
is idle.
9
10
11
Contactless Reader Indicator (green flashing light)
•No lights flash: PIN Pad is in Sleep mode
(see page 29) or is powered off.
•One light flashes: Reader is fully powered on.
•Four lights flash: Reader is capturing card data
(see page 31).
Magnetic Stripe Reader (slot along the top of
PIN Pad)
•See Swipe: magnetic stripe cards on page 30.
Micro-USB port (located on right side)
•Plug USB charging cable here.
Power button1 / Reset button2 (located on right side)
1
For power functions, see pages 28-29.
2For reset function, while PIN Pad is powered on, press
and hold down until the rebooting process starts.
27
Power management
and the PAYD PRO PIN Pad
Maintaining battery charge
• To maintain battery charge while the PIN Pad is
powered on, connect it to an external power source
via the USB charging cable provided with the PIN Pad.
• Power off the PIN Pad when it is not in use or being
charged (see Powering off the PIN Pad on page 29).
Sleep mode
The PIN Pad goes into Sleep mode (displays the “Ingenico”
screen) if it is powered on and not active or connected
to an external power source for 30 seconds. The PIN Pad
powers off after 10 minutes when in Sleep mode.
Battery icons on the PIN Pad
1.To exit Sleep mode, press the Power button on the
PIN Pad (see page 27).
Battery charging
1.Disconnect the USB charging cable if connected.
Icons display on WELCOME/BONJOUR screen.
Icon
Description
The battery is charging. Charging occurs when the
PIN Pad is connected to an external power source
via the USB charging cable provided with the PIN
Pad and the battery is not already fully charged.
Powering off the PIN Pad
2.Simultaneously press and hold down both the yellow
key and the
key. (The PIN Pad beeps and
powers off.)
Battery charge level
Icon
Description
100% or less.
75% or less.
50% or less. (Contactless reader may not read
card.)
25% or less. (PIN Pad may power off if it is not
connected to an external power source.)
Powering on the PIN Pad
The WELCOME/BONJOUR screen displays when the
PIN Pad is fully powered on.
Power on WITH USB charging cable:
1. Plug the USB charging cable into the micro-USB
port on the PIN Pad (see page 27).
2.Plug the other end of the cable into a powered USB
port. (The PIN Pad beeps and then powers on.)
Power on WITHOUT USB charging cable:
1.Press the Power button on the PIN Pad (see page 27).
Note: The battery must be sufficiently charged.
28
29
Card entry options
Insert: chip cards
Tip for proper card swipe:
1.The PIN Pad displays “SWIPE OR INSERT CARD” or
“SWIPE, TAP OR INSERT CARD”.
Hold the PIN Pad with one hand, and swipe the card
in the magnetic stripe reader with the other hand.
(This will prevent the PIN Pad’s internal contactless
reader from inadvertently reading the card data as
a contactless transaction.)
N
ote: Unless the PIN
Pad prompts otherwise,
the card should not be
swiped even if it has a
magnetic stripe.
Wave/tap: contactless cards
4.The customer leaves the chip card inserted until
“REMOVE CARD” displays on the PIN Pad.
3.Note the following:
2.The customer inserts
their card into the PIN
Pad’s chip reader.
3.The customer may be
prompted to enter
data, including a PIN.
Tip for proper card insertion:
Hold the PIN Pad with one hand, and insert the card in
the chip reader with the other hand. (This will prevent
the PIN Pad’s contactless reader from inadvertently
reading the card data as a contactless transaction.)
Swipe: magnetic stripe cards
Note: If the card has a chip, it must be inserted
(see Insert: Chip cards above.)
1.The PIN Pad displays
“SWIPE OR INSERT
CARD” or “SWIPE, TAP
OR INSERT CARD”.
2.You or the customer
swipes their card on
the PIN Pad’s magnetic
stripe reader.
N
ote: If the card is a
credit card, you should
swipe the card.
•If the card is a debit card, the customer will be
prompted to enter a PIN.
3.You may be prompted to capture the customer’s
signature on your mobile device.
30
1.The PIN Pad to displays
“SWIPE, TAP OR INSERT
CARD”.
2.The customer taps/
waves their card over
the PIN Pad’s display
screen.
•The PIN Pad’s battery
charge level should
be at least 50%
(see page 28) to
ensure a successful tap.
•Only Sales and Refunds can performed as
contactless transactions.
•The customer will not be prompted for a PIN.
•The transaction amount must be equal to or less
than the maximum Contactless Dollar Value set
for the card (see below).
4.The PIN Pad beeps and four green lights flash when
the contactless reader is reading the card data.
5.You may be prompted to capture the customer’s
signature on your mobile device.
Maximum Contactless Dollar Value (CDV)
To determine the maximum CDV for a card type,
contact us.
•Credit cards: If a credit card is tapped for an
amount that exceeds its maximum CDV, the PIN
Pad will display “CONTACTLESS TRANSACTION LIMIT
EXCEEDED” (see message on page 57).
• Debit cards: If a debit card is tapped for an amount
that exceeds its maximum CDV, the PIN Pad will display
“MUST INSERT CARD” (see message on page 57).
31
Tips for proper card tap/wave:
• The card must have one of these labels:
Visa payWave or MasterCard PayPass or
Amex expresspay or Interac Flash.
• The card must be within 0.5 in. (1.3 cm) of the PIN
Pad’s display screen, but it does not have to touch it.
• The card must be tapped or waved by itself. It should
not be waved while in a wallet with other cards.
Manual card entry on PIN Pad
If all available card entry methods fail, you may
manually enter the card number for credit cards and
some chip debit cards.
1.Initiate the Sale (or Pre-Authorization) on your
mobile device.
2.For detailed transaction steps to do a Sale, see page
33 (for a Pre-Authorization, see page 35), but note
that you must tap (checkmark the box) Keyed entry
on pinpad.
N
ote: If you are unable to use the PIN Pad to capture
the card data, try using the PAYD card reader
(see page 60).
Transactions
General guidelines for performing transactions
•Keep the PIN Pad and your mobile device in close
proximity to each other.
•Do not attempt to perform transactions near strong
sources of electromagnetic interference (see page 62).
•Confirm that the App IS NOT in Demo mode
(see page 49).
•Confirm the operational status of the PIN Pad. It is:
•Powered on (see page 28).
•Displays WELCOME/BONJOUR.
•Sufficiently charged (see page 28).
•The transaction is complete once an APPROVED
or DECLINED response displays on your mobile
device.
Sale with debit/credit card
Debit or credit card sale of goods and services.
1.Start on the “Sale” screen.
N
ote: If another screen is displayed, tap
to the main menu, and then tap Sale.
to return
2.Tap Pinpad (skip step if “Pinpad” is pre-selected).
•If the Customer ID and Order ID fields appear and
you want to track the transaction with your own
identifier(s), enter the required data in one or
both fields; otherwise, leave these fields blank to
bypass entering any identifier.
Note: If you enter your own Order ID, it must
be unique. If you don’t enter your own Order ID,
it will be generated automatically.
3.In the Amount ($) field, enter the Sale amount
(#.##).
4.Use the PIN Pad to capture the card data:
•If you want the card to be inserted, tapped,
or swiped on the PIN Pad, go to step 5.
•If you need to manually enter the card data on
the PIN Pad, see page 36.
5.Tap Process Transaction.
32
6.When “Follow prompts on pinpad” appears on your
mobile device, hand the PIN Pad to the customer
(see page 37).
•If the “Customer Signature” screen displays
on your mobile device, capture the customer’s
signature (see page 43).
33
7.When the APPROVED or DECLINED response
appears on your mobile device, retrieve the PIN Pad
from the customer.
8.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
9.Tap
to return to the main menu.
to return
•If the Customer ID and Order ID fields appear and
you want to track the transaction with your own
identifier(s), enter the required data in one or
both fields; otherwise, leave these fields blank to
bypass entering any identifier.
Note: If you enter your own Order ID, it must
be unique. If you don’t enter your own Order ID,
it will be generated automatically.
3.In the Amount ($) field, enter the Sale amount
(#.##).
•If the amount tendered by the customer is more
than the Sale amount, enter the higher value in
the Amount Tendered ($) field.
Note: The Change Due ($) field will automatically
display the amount owed to the customer.
4.Tap Process Transaction.
5.Wait for the APPROVED or DECLINED response
to appear on your mobile device.
•To e-mail a transaction receipt, see page 44.
7.Tap
to return to the main menu.
3.Tap Pinpad (skip step if “Pinpad” is pre-selected).
•If the Customer ID and Order ID fields appear and
you want to track the transaction with your own
identifier(s), enter the required data in one or
both fields; otherwise, leave these fields blank to
bypass entering any identifier.
Note: If you enter your own Order ID, it must
be unique. If you don’t enter your own Order ID,
it will be generated automatically.
4.In the Amount ($) field, enter the Pre-Authorization
amount (#.##).
5.Use the PIN Pad to capture the card data:
•If you want to have the card inserted or swiped on
the PIN Pad, go to step 6.
•If you need to manually enter the card data on the
PIN Pad, see page 36.
6.Tap Process Transaction.
7.When “Follow prompts on pinpad” appears on your
mobile device, hand the PIN Pad to the customer
(see page 37).
•If the “Customer Signature” screen displays
on your mobile device, capture the customer’s
signature (see page 43).
8.When the APPROVED or DECLINED response
appears on your mobile device, retrieve the PIN Pad
from the customer.
9.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
10.Tap
34
to return
2.Tap (checkmark the box) Process as Preauth.
2.Tap Cash (skip step if “Cash” is pre-selected).
6.The transaction is complete.
IMPORTANT: To receive funds, you must perform
a Capture at a later time (see page 40).
N
ote: If another screen is displayed, tap
to the main menu, and then tap Sale.
Cash sale of goods and services.
N
ote: If another screen is displayed, tap
to the main menu, and then tap Sale.
Authorization of an amount on a credit card if the
final transaction amount is unknown.
1.Start on the “Sale” screen.
Sale with cash
1.Start on the “Sale” screen.
Pre-Authorization with credit card
to return to the main menu.
35
Manually entering card data on the PIN Pad
Customer prompts on PIN Pad
1.Tap (checkmark the box) Keyed entry on pinpad.
Note: Only some of the prompts listed below will
appear for any one transaction.
Ensure that you have entered the transaction amount
and any optional tracking identifiers (Customer ID
and/or Order ID) if applicable before you follow the
steps below.
2.Tap Process Transaction.
3.When “Follow prompts on pinpad” appears on your
mobile device, go to the next step.
4.Wait for “SWIPE, TAP OR INSERT CARD” or “SWIPE OR
INSERT CARD” to appear on the PIN Pad.
5.On the PIN Pad, key in the card number, and press
key.
the green
6.When “EXPIRY DATE” appears on the PIN Pad, key
in the card’s expiry date (MMYY), and press the
green
key.
7.The message “PLEASE WAIT” appears on the PIN Pad. •If the “Customer Signature” screen displays
on your mobile device, capture the customer’s
signature (see page 43)
8.Wait for the APPROVED or DECLINED response
to appear on your mobile device.
9.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
10.Tap
36
to return to the main menu.
This table lists in order of appearance the prompts
(and the actions to take for each) that may appear on
the PIN Pad during transactions.
Prompts
Customer action(s)
SWIPE, TAP OR INSERT Enters their card on the PIN Pad
CARD
(see pages 30-32 for options).
or
SWIPE OR INSERT
CARD
SELECT LANGUAGE
ENGL
FRAN
For English prompts: Presses F1 (ENGL).
For French prompts: Presses F4 (FRAN).
SELECT
<Application name>
YES
NO
To select the displayed application:
Presses F1 (YES). To view the next
available application: Presses F4 (NO).
<Application name>
-OK?
YES
NO
Presses F1 (YES) to use the displayed
application.
<TRANSACTION NAME> Presses the green
key to confirm
$#.##-OK?
the displayed transaction amount.
I PRE-AUTHORIZE
UP TO
$#.##-OK?
key to confirm
Presses the green
the displayed Pre-Authorization
amount.
SELECT ACCOUNT
CHQ
SAV
For chequing: Presses F1 (CHQ).
For savings: Presses F4 (SAV).
ENTER PIN & OK
Keys in their Personal Identification
Number (PIN) and presses the green
key.
PLEASE WAIT
DO NOT
REMOVE CARD
Waits while the transaction
is processed.
APPROVED
THANK YOU
OBTAIN CARD
Retrieves their card.
APPROVED
THANK YOU
REMOVE CARD
Removes their card from chip reader.
Note: The PIN Pad beeps until the card
is removed.
WELCOME/BONJOUR
Returns the PIN Pad to you.
(Refer back to the transaction
procedure and continue the steps.)
37
Voiding/Refunding a transaction
3.Tap Search Transactions.
Note: If you want to reverse a debit/credit transaction
on the same day it was originally processed, you must
do a Void for the full amount.
4.Tap the transaction that you want to reverse.
Reverses a debit/credit or cash transaction.
If you want to reverse a debit/credit transaction
processed on a different day, you must do a Refund.
Debit transactions must be refunded for the full
amount. Credit transactions can be refunded for
a full or partial amount.
Cash transactions are always reversed (refunded)
for the full amount regardless of the date on which
the original transaction was processed.
1.Start on the “Reports” screen.
N
ote: If another screen is displayed, tap
to the main menu, and then tap Reports.
to return
2.Do one of the following:
To display the last 10 transactions processed today:
a.Leave all search fields blank, and go directly to
step 3.
To narrow the scope of your search:
a.Select one or more of the following criteria:
Note: The original transaction receipt includes
the transaction identifiers submitted with the
original transaction.
•Date: To retrieve transactions processed within
a date range other than today: Tap the Today
drop-down list, and select a date range from
the list; otherwise, skip this step to retrieve only
transactions processed today.
•Order ID: Enter the ID in the Order ID field (a full
or partial ID may be entered).
•Customer ID: Enter the ID in the Customer ID
field (a full or partial ID may be entered).
•Amount: Enter the amount in the Amount ($)
field.
A transaction list appears.
•To display the next 10 transactions if applicable,
tap More (to maximum of 300).
5.When the transaction “Details” screen displays,
confirm this is the transaction that you want to
reverse (see page 45).
N
ote: If this transaction is not the one that you want
to reverse, tap
(repeat step 4).
6.Tap Void this transaction (or tap Refund this
transaction).
•If the Refund Amount ($) field appears, enter the
amount to be refunded.
7.Tap Process Transaction.
•If the “Follow prompts on pinpad” message
appears on your mobile device, do one of the
following:
•hand the PIN Pad to the customer (see page 37).
•manually enter the card data on the PIN Pad
yourself (continue on page 36 and begin at step 4).
8.Wait for the APPROVED or DECLINED response to
appear on your mobile device. (If the PIN Pad was
used to capture card data, retrieve the PIN Pad from
the customer.)
9.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
10.Tap
to return to the main menu.
b.Tap Sort by, and select a sort-by option from the
drop-down list.
Note: Sort results by Amount, Customer ID, Date,
Order ID, Card Type, or Transaction Type.
38
39
Capturing a Pre-Authorization
6.Tap Capture this transaction.
1.Start on the “Reports” screen.
Note: If the Pre-Authorization is completed for an
amount that is less than the original, the hold on
the remaining amount will be released.
Completes a Pre-Authorization so that the funds are
transferred to your account at settlement.
N
ote: If another screen is displayed, tap
to the main menu, and then tap Reports.
to return
2.Do one of the following:
To display the last 10 transactions processed today:
a.Leave all search fields blank, and go to step 3.
To narrow the scope of your search:
a.Select one or more of the following criteria:
Note: The original transaction receipt includes the
transaction identifiers submitted with the original
transaction.
•Date: To retrieve transactions processed within
a date range other than today: Tap the Today
drop-down list, and select a date range from
the list; otherwise, skip this step to retrieve only
transactions processed today.
•Order ID: Enter the ID in the Order ID field (a full
or partial ID may be entered).
•Customer ID: Enter the ID in the Customer ID
field (a full or partial ID may be entered).
•Amount: Enter the amount in the Amount ($)
field.
7.In the Capture Amount ($) field, enter the amount
to be completed (captured).
8.Tap Process Transaction.
Note: Your mobile device displays the “Follow
prompts on pinpad” message, and the PIN Pad
displays “PLEASE WAIT”. This is part of normal
operation. A “Customer Signature” screen will not
display on your mobile device.
9.Wait for the APPROVED or DECLINED response
to appear on your mobile device.
10.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
11.Tap
to return to the main menu.
b.Tap Sort by, and select a sort-by option from the
drop-down list.
Note: Sort results by Amount, Customer ID, Date,
Order ID, Card Type, or Transaction Type.
3.Tap Search Transactions.
A transaction list appears.
•To display the next 10 transactions if applicable,
tap More (to maximum of 300).
4.Tap the “Preauth” transaction that you want to
complete.
5.When the transaction “Details” screen displays,
confirm this is the transaction that you want to
complete (see page 45).
Note: If this transaction is not the one that you want
(repeat step 4).
to complete, tap
40
41
Receipts
When a transaction is completed, a receipt is always
generated. If a debit or credit card was used for the
transaction, the receipt includes information about
the cardholder verification method used for the
transaction (see below).
Cardholder verification method (CVM) statement
The CVM statement appearing near the bottom in a
receipt is determined by the card type and card entry
method used during the transaction for which the
receipt was generated.
Note: The CVM statement is not included in receipts
for cash or swiped/contactless debit transactions.
CVM statement
Card type
Card entry method
NO SIGNATURE TRANSACTION
• credit
• tap (contactless)
SIGNATURE
• credit
• swipe (stripe)
• manual entry
VERIFIED BY PIN
• credit
• debit
• insert (chip)
Card masking
To reduce the risk of fraudulent card use, masking and
truncation are applied to card numbers in receipts.
Masking replaces a card’s numbers (except for the last 4)
with “*”s (e.g., ************1234).
Truncation displays only the last 4 digits of a card (e.g.,
1234). The expiry date does not appear in any receipt.
Signature capture for receipts
The “Customer Signature” screen displays on your
mobile device if you are required to capture the
customer’s signature.
Note: If a signature is captured, it will not be included
in e-mailed receipts; however, a receipt with signature
will be stored on your PAYD Merchant Resource Center
and can be accessed or printed from that interface
at any time (see the Using PAYD Merchant Resource
Center guide).
The captured customer signature can also be viewed
when you retrieve the transaction in a Transaction
Report (see page 45) or when you are doing a Void or
Refund (see page 38) or Capture (see page 40).
When the “Customer Signature” screen displays on
your mobile device, do the following:
1.Retrieve the PIN Pad if it was used to capture the
card data.
Note: The WELCOME/BONJOUR screen displays on
the PIN Pad.
2.Have the customer “write” their signature above
the “Customer Signature” line on the screen of your
mobile device.
•If the customer wishes to redo their signature,
they tap Clear and then sign again.
3.Once the customer approves their signature, they
tap Done.
4.Wait for the APPROVED or DECLINED response
to appear on your mobile device.
5.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
6.Tap
42
to return to the main menu.
43
Receipts
Reporting
E-mailing receipts
When the APPROVED or DECLINED response appears
on your mobile device, follow these steps to e-mail
a receipt:
1.Do one of the following:
To manually enter an e-mail address:
a.Scroll to the bottom of the screen, and enter the
address in the Email Address field.
To select an e-mail address from your mobile
device’s contacts list:
N
ote: To use this feature, your mobile device’s
privacy settings must be configured to allow the
PAYD App to access your device’s contacts list.
a.Scroll to the bottom of the screen, and tap
The “Contacts” screen displays.
1.Start on the “Reports” screen.
to return
N
ote: If another screen is displayed, tap
to the main menu, and then tap Reports.
To display the last 10 transactions processed today:
a. Leave all search fields blank, and go to step 3.
.
c.Tap the [email protected] (e-mail address)
to which you want to send the receipt.
d.Wait for the screen to reload with the e-mail
address now appearing in the field above “Send
Email Receipt”.
2.Tap Send Email Receipt.
3.When “Receipt successfully sent” appears, tap OK.
4.If you want to send the receipt to additional e-mail
addresses, repeat steps 1 to 3 as many times as you
require.
to return to the
Search for and display transactions by date, Order
ID, Customer ID, or amount. You may also export the
search results.
2.Do one of the following:
b.Tap the Firstname Lastname associated with the
e-mail address to which you want to send the
receipt.
5.When you are finished, tap
main menu.
Transactions Report
To narrow the scope of your search:
a. Select one or more of the following criteria:
Note: The original transaction receipt includes
the transaction identifiers submitted with the
original transaction.
•Date: To retrieve transactions processed within
a date range other than today: Tap the Today
drop-down list, and select a date range from
the list; otherwise, skip this step to retrieve
only transactions processed today.
•Order ID: Enter the ID in the Order ID field (a
full or partial ID may be entered).
•Customer ID: Enter the ID in the Customer ID
field (a full or partial ID may be entered).
•Amount: Enter the amount in the Amount ($)
field.
b. Tap Sort by, and select a sort-by option from the
drop-down list.
Note: Sort results by Amount, Customer ID, Date,
Order ID, or Card Type, or Transaction Type.
3.Tap Search Transactions.
A transaction list appears.
4.You may do any of the following:
•To display the next 10 transactions if applicable,
tap More (to maximum of 300).
•To export the report results in CSV format in a
text file, tap Export Report (near top of screen).
Note: The file will be sent to the e-mail address
that you specified in your Export to CSV setting
(see page 19).
•To view the details of a listed transaction, tap the
desired transaction (see page 46).
44
45
5.When you are finished, tap
to return to the
transaction list, or tap
to return to the main menu.
Details screen (transactions)
The “Details” screen displays (shown on page 47)
when you tap a transaction record listed in a report
(e.g., you may be performing a Void or Refund or
simply reviewing transactions).
Note: Line items 1 to 7 and item 12 display by default.
To display line items 8 to 11, tap More Details.
1.You may do one or more of the following:
•To perform a Refund or Void, continue at step 6
on page 39.
•To perform a Capture, continue at step 6 on page 41.
•To e-mail a receipt, see page 44.
•Tap
to return to the transaction list, or tap
to return to the main menu.
1
Transaction name.
2
Transaction date
(DD/MM/YYYY) and
time (hh:mm:ss).
3
Unique transaction
identifier. Autogenerated if no Order ID
entered for transaction.
4
Card type or “Cash”.
5
Card number (masked)
or “Cash”.
6
Displays if Customer ID
entered for transaction.
7
Transaction amount.
8
Transaction performed
by this registered user.
9
Moneris Host
identifier (e.g., if
“I60123450010690030”
is the number, then
“I6012345” is the
terminal ID (i.e., PIN Pad
ID). This number may be
requested by Moneris to
help track a transaction.
Totals (Batches) Report
Find and display open or closed totals (batches)
to determine the amount deposited in your bank
account for a batch that has been closed.
1.Start on the “Totals” screen.
Note: If another screen is displayed, tap
to the main menu, and then tap Totals.
to return
2.Select one or more of the following criteria:
•Date: Select a date range from the Date drop-down
list.
•Batch Number: Enter the batch number in the
Batch Number field.
•Batch Status: Select a batch status from the Batch
Status drop-down list.
3.Tap Search Batches.
A batch list appears.
10 Transaction Response
code:
•< 50: Transaction
approved.
•>= 50: Transaction
declined.
•NULL: Transaction
was not sent for
authorization.
11
Auth code (6-8 digits)
from the card-issuing
institution.
12
Customer signature
(displays if captured
during transaction).
1
2
3
4
5
6
7
8
9
10
11
12
4.To view the details of a listed batch, tap the desired
batch.
to return to the
5.When you are finished, tap
batch list, or tap
to return to the main menu.
46
47
Re-initializing the
PAYD PRO PIN Pad
1.Start on the “Settings” screen.
Note: If another screen is displayed, tap
to return
to the main menu, and then tap Settings.
2.Tap Pinpad.
3.Tap Initialize Pinpad.
Note: If Connect Pinpad appears instead, see page 53
for troubleshooting.
4.Wait while the PIN Pad re-initializes. The message
“PLEASE WAIT” appears on the PIN Pad.
Note: The re-initialization process may take a few
minutes to complete.
5.Following a successful re-initialization, the
“Initialization was successful. Pinpad is ready to
use” message displays on your mobile device.
6.Tap OK to acknowledge the “Success” message.
Note: The PIN Pad displays WELCOME/BONJOUR.
7.Tap
48
to return to the main menu.
Receipts
Demo mode
Demo mode allows you practise using the PAYD App
without affecting your merchant account. Transactions
processed in Demo mode are for demonstration
purposes only.
Performing transactions:
•The required fields (Card Number, Amount ($), and
Exp (MMYY) ) are pre-filled.
•Transactions are always approved.
E-mailing receipts:
•The merchant name displays as “Mobile Demo”
to make demo transactions easy to identify.
Viewing Demo reports:
•Transactions are stored in the Demo batch.
Note: Once you submit a Demo transaction or attempt
to e-mail a receipt for a Demo transaction, an advisory
notice appears to inform you that Demo mode is
enabled. You must tap OK to acknowledge this message.
When Demo mode is enabled, it will not be possible
to configure a quick PIN (see page 18) nor will it be
possible to configure any PIN Pad-related features.
49
Receipts
Troubleshooting
Enabling Demo mode
If you are currently signed into the PAYD App, sign out
(see page 25) before following the steps below.
IMPORTANT: Transactions processed in Demo mode
are for demonstration purposes only and will NOT
affect your merchant accounts.
1.On the PAYD sign-in screen, tap Try PAYD in demo
mode.
2.When the Demo mode advisory notice appears,
read it, and then tap OK.
Note: If the sign-in screen continues to display but
Quit Demo Mode appears (bottom of the screen),
tap this text, and then go back to step 1.
3.Once Demo mode is enabled, your default PAYD
screen displays.
to go to the main menu, you will
Note: If you tap
see the text Demo Mode displayed at the top of this
screen. This text appears only on this screen, when
the App is in Demo mode.
IMPORTANT: Ensure that you exit Demo mode
before attempting to perform live transactions
(see below).
Exiting Demo mode
1.Start on the “Demo Mode” main menu.
Note: If another screen is displayed, tap
to the Demo Mode main menu.
to return
Error messages in the PAYD App
If an error message is displayed in the PAYD App
(i.e., on your mobile device) and is listed in the table
below, tap OK and then follow the instructions in
the table’s Solution column. If the problem is still not
resolved, call us at 1-855-423-7293.
Note: For error messages displayed on the PIN Pad and/
or other PIN Pad hardware issues, see pages 56 to 59.
Error message
Solution
An error occurred
on the pinpad.
Transaction was not
processed.
An application or communication
error occurred.
Application PAYD
already exists.
Replace version XXX
with version XXX.
You have already installed an
earlier version of the App.
Card Read Error.
Please swipe again.
Sign In Failed.
Please Try Again.
3.The App exits Demo mode and automatically
returns to the “live” PAYD sign-in screen.
50
IMPORTANT: If you have a PAYD account and you
want to resume performing LIVE transactions that
WILL affect your merchant account, you must sign
in using your own credentials (see page 21).
1.Delete the unusable App from
your mobile device.
2.Download and install the latest
version of the App (see page 15).
2.Tap Sign Out.
1.Retry the transaction. (See also
the issues listed on page 50-55.)
The connected PAYD card reader
could not read the card data when
the card was swiped on it.
1.Try swiping again (see page 60).
1.Try signing in again.
2.If the authentication fails, and
you are:
• trying to sign in using your full
credentials, use the password
reset feature (see page 23)
• trying to sign in using your
quick PIN, use the forgot PIN
feature (see page 24).
3.If the problem persists, redo the
setup procedures starting on
page 15.
The Request has
timed out. Please
ensure your signal
is strong and try
again.
There may be too much
interference in your area and/or
your mobile device is too far from
its wireless network access point.
1.Move to a location within your
wireless network coverage area
where there are no sources of
interference (see page 62), and
retry the operation.
51
Error messages in the PAYD App continued...
Other issues (PAYD App)
Error message
Solution
Issue
Solution
Unable to connect
to Pinpad...
The PAYD App/your mobile device
cannot detect the PIN Pad.
PAYD App and/or PIN
Pad stalls or freezes
midway during a
transaction..
1.If a card is inserted, remove it
from the chip reader.
1.Confirm that the PIN Pad is
powered on (see pages 28-29).
2.Confirm that the PIN Pad is in
range of your mobile device
and operating in a suitable
environment (see page 62).
2.Press the PIN Pad’s Reset button
(see page 27).
3.Wait while the PIN Pad reboots
(the WELCOME/BONJOUR screen
displays in about 10 seconds).
4.When the PAYD App resumes
operation on your mobile device,
retry the transaction.
3.Confirm that the 8-digit PIN Pad
ID (e.g., “i6012345”) is shown
as “connected” on your mobile
device’s Bluetooth menu.
5.If the issue recurs, close the
PAYD App.
4.If the error message still displays,
press the PIN Pad’s Reset button
(see page 27).
6.Press the PIN Pad’s Reset button.
7.Wait for the PIN Pad to reboot
back to the WELCOME/BONJOUR
screen.
5.Wait for the PIN Pad to reboot
back to the WELCOME/BONJOUR
screen before you retry the
transaction.
8.Re-launch the PAYD App, sign
in (see page 21), and retry the
transaction.
“Initialize Pinpad”
button does not
appear.
1.Ensure that the PIN Pad is
powered on.
2.Tap Connect Pinpad.
3.If the Initialize Pinpad button
still does not appear, press
the PIN Pad’s Reset button
(see page 27).
4.Wait for the PIN Pad to display
WELCOME/BONJOUR.
5.Tap Connect Pinpad.
6.If the issue recurs, sign out of the
PAYD App.
7.Power off your mobile device.
8.Press the PIN Pad’s Reset button
(see page 27).
9.Restart your mobile device, and
try initializing the PIN Pad again:
•If you are initializing for the
first time, go back to page 16.
•If you are re-initializing, go
back to page 48.
52
53
Other issues (PAYD App) continued...
Other issues (PAYD App) continued...
Issue
Solution
Issue
Solution
You get a DECLINED
response, and the
PIN Pad continues
to display WELCOME
/BONJOUR.
1.Press the PIN Pad’s Reset button
(see page 27) to reboot the PIN
Pad.
The “Swipe” option
does not appear on
the transaction page
when the PAYD card
reader is connected.
Your mobile device was unable
to detect the PAYD card reader
connection.
Note: The Swipe option will replace
the Keyed option only if a reader is
properly connected to your mobile
device.
2.Retry the transaction.
3.If the issue recurs, re-initialize
the PIN Pad (see page 48).
The text Demo Mode
displays across the
top of the main
menu.
Demo mode is enabled.
A Demo mode
transaction is
declined.
You may have changed a pre-filled
value in a required field.
You cannot
remember your
sign-in password
or quick PIN.
1.Reset your password
(see page 23)
or reset your quick PIN
(see page 24).
Your sign-in
credentials are not
accepted.
If the text Quit Demo Mode
appears at the bottom of the
sign-in screen, the App is in Demo
mode.
1.To disable Demo mode, see
Exiting Demo mode on page 49.
2.Retry entering your sign-in
credentials.
54
2.If your mobile device has a
protective sleeve, ensure it is
not preventing the reader from
being completely plugged in.
1.Initiate the transaction again,
but do not change any of the
pre-filled values.
1.Tap Quit Demo Mode to return
to the “live” sign-in screen.
The “Export Report”
button does not
appear on the
“Reports” screen.
1.Ensure the PAYD card reader
is securely connected to your
mobile device (see page 60).
1.Set an e-mail address using
the App’s Export to CSV setting
(see page 19).
3.When Swipe is displayed as a
card entry option, tap it and
continue the transaction.
Nothing happens
when you tap
.
Your mobile device’s privacy
settings are configured to deny
the PAYD App access your device’s
contacts list.
1.Configure your device’s privacy
settings to allow the PAYD App
to access to your device’s
contacts list.
You want to
determine the
version number
of the App.
1.See Determining the PAYD App’s
version number on page 25.
2.Redo the report and try
exporting it again (the Export
Report button should now
appear near the top of the
“Reports” screen).
55
Error messages on the PAYD PRO PIN Pad
If an error message appears on the PIN Pad, first press
the red
key once or twice to clear the message,
then retry the transaction. If the error message
reappears and is listed in the table below, follow the
instructions in the table. If the problem is still not
resolved, call us at 1-855-423-7293.
Error messages on the PAYD PRO PIN Pad continued...
Error Message
CONTACTLESS
TRANSACTION
LIMIT EXCEEDED
If the card has a chip, insert it
into the chip reader; otherwise,
swipe the card.
DECLINED BY CARD
The chip card has declined the
transaction.
Note: For error messages displayed in the PAYD App
on your mobile device and/or other PAYD App-related
issues on your mobile device, see pages 51 to 55.
Error message
Solution
BATTERY
CHARGING
IN PROGRESS
The PIN Pad battery is recharging
from a very low charge level.
1.Wait for the WELCOME/
BONJOUR screen to display
(may take several minutes)
before you attempt to perform
a transaction.
CANNOT SWIPE CHIP
CARD
1.Insert the chip card into the
PIN Pad’s chip card reader.
CARD BLOCKED
REMOVE CARD
The chip card cannot be used.
CARD NOT
SUPPORTED
PLEASE RETRY
1.Swipe the card again.
1.Ask for another form of
payment.
2.If this does not work, try using
the PAYD card reader
(see page 60).
3.If this does not work, request
another form of payment.
CARD PROBLEM
CARD READ ERR
Retry the transaction. If the
message reappears:
•If card was inserted:
1.Swipe the card.
• If credit card was swiped:
1.Swipe the card on the PAYD
card reader (see page 60).
2.If this does not work, manually
enter the card (see page 61)
or request another form of
payment.
•If debit card was swiped:
1.Request another form of
payment.
The card data could not be read
when the card was swiped or
tapped.
1.Retry the transaction.
56
Solution
1.Retrieve the PIN Pad, and
remove the chip card.
2.Request another form of
payment.
ERROR
CARD REMOVED
The chip card was removed during
the transaction.
MUST INSERT CARD
If the card has a chip, insert it into
the chip reader; otherwise, swipe
the card.
NO CARD
The card was not entered on the
PIN Pad in the required time.
NO SUPPORTED
APPLICATIONS
REMOVE CARD
•If card inserted: Remove the
card from the chip reader, and
swipe it when prompted.
NOT ACCEPTED
REMOVE CARD
or
NOT ACCEPTED
USE MAG STRIPE
REMOVE CARD
1.Remove the chip card from the
chip reader.
1.Retrieve the PIN Pad, and retry
the transaction.
•If card tapped: If it has a chip,
insert it into the chip reader;
otherwise, swipe the card.
2.If prompted, swipe the card on
the magnetic stripe reader.
3.Credit only: If this does not
work, try swiping the card on
the PAYD card reader (see page
60). If swiping does not work,
manually enter the card number
(see page 61).
Debit only: Ask for another form
of payment.
NOT COMPLETED
PLEASE
CHARGE
THE TERMINAL
The customer took more than 30
seconds to respond to the prompts.
1.Retry the transaction.
The PIN Pad’s battery charge is low.
1.Connect the PIN Pad to an
external power source via the
USB charging cable.
2.When “BATTERY CHARGING IN
PROGRESS” appears, see page 56.
57
Error messages on the PAYD PRO PIN Pad continued...
Other issues (PIN Pad)
Error Message
Solution
Issue
Solution
REFUND LIMIT
EXCEEDED
The total value of Refunds
performed today is greater than
your daily Refund Limit.
The PIN Pad and/
or PAYD App stalls
or freezes midway
during a transaction.
1.If the card is inserted, remove it
from the chip reader.
1.Contact us for a temporary
increase in your daily Refund
Limit.
2.Ensure that you have the
original Sale receipt available
for reference.
TAP NOT ACCEPTED
1.Cancel the transaction.
2.Ensure that the PIN Pad battery
has a charge level of at least
50% (see page 28), and retry the
transaction.
3.If the issue recurs, insert the card
into the chip reader if the card
has a chip; otherwise, swipe the
card.
WRONG CARD TYPE
3.Power off the PIN Pad, and then
power it on again (see pages
28-29).
4.Re-launch the PAYD App, and
sign in (see page 21).
5.Retry the transaction.
The “Ingenico” screen The PIN Pad is in Sleep mode.
displays instead of
WELCOME/BONJOUR 1.Press the Power button (see
page 27) to wake the PIN Pad
and return it to the WELCOME/
BONJOUR screen.
The PIN Pad shuts
down
The PIN Pad may have gone into
Sleep mode and then shut down to
conserve power.
1.To power on the PIN Pad, press
the Power button (see page 27).
The card that was swiped cannot
be used for this transaction.
2.If this does not work (the battery
charge may be depleted),
connect the PIN Pad to an
external power source via the
USB charging cable.
1.Ask for another card and retry.
The contactless
reader does not
beep when a card
is tapped/waved
at the “SWIPE, TAP
OR INSERT CARD”
prompt.
58
2.Close the PAYD App.
The PIN Pad battery charge level
may be too low.
1.See solution for “TAP NOT
ACCEPTED” on page 58.
59
Using PAYD card reader: credit transactions
If you are unable to perform a credit card transaction
using the PIN Pad, do the following:
1. Make sure the media speaker on your mobile
device is turned off.
2.Ensure that the volume level of your mobile device
is maximized.
3.Connect the PAYD card reader:
Card reader
jack plugged
into audio port
(not shown)
Card
reader
Stabilizer
flap
4.Initiate the Sale (or Pre-Authorization), and then
tap Swipe.
•If the Customer ID and Order ID fields appear and
you want to track the transaction with your own
identifier(s), enter the required data in one or
both of the fields; otherwise, leave the fields blank
to bypass entering any identifier.
Note: If you enter your own Order ID, it must be
unique. If you don’t enter your own Order ID, it will
be generated automatically.
5.In the Amount field, enter the transaction amount.
6.Tap Process Transaction.
7.When “Please swipe card” appears on your mobile
device, swipe the credit card on the PAYD card
reader.
•If the “Customer Signature” screen displays
on your mobile device, capture the customer’s
signature (see page 43).
8.Wait for the APPROVED or DECLINED response
to appear on your mobile device.
10.Tap
to return to the main menu.
Note: If you are unable to perform the transaction
using the PAYD card reader, you may try manually
entering the card data on your mobile device
(see below).
Manual card entry on your mobile device
If you are unable to perform a Sale or Pre-Authorization
using the PAYD card reader (see page 60), follow
the steps below to manually enter the transaction
entirely on your mobile device. (i.e. neither the PAYD
PRO PIN Pad nor the PAYD card reader will be used).
1.If the PAYD card reader is connected to your mobile
device, disconnect the card reader.
2.Initiate the Sale (or Pre-Authorization) on your
mobile device.
3.Tap Keyed (skip step if “Keyed” is pre-selected).
•If the Customer ID and Order ID fields appear and
you want to track the transaction with your own
identifier(s), enter the required data in one or both
fields; otherwise, leave these fields blank to bypass
entering any identifier.
Note: If you enter your own Order ID, it must
be unique. If you don’t enter your own Order ID,
it will be generated automatically.
4.In the Amount ($) field, enter the transaction
amount (#.##).
5.In the Card Number field, enter the card’s number.
6.In the Exp (MMYY) field, enter the card’s expiry date.
7.Tap Process Transaction.
8.When the “Customer Signature” screen displays
on your mobile device, capture the customer’s
signature (see page 43).
9.When the APPROVED or DECLINED response
appears on your mobile device, the transaction
is complete.
•To e-mail a transaction receipt, see page 44.
10.Tap
to return to the main menu.
9.The transaction is complete.
•To e-mail a transaction receipt, see page 44.
60
61
Sources of electromagnetic interference
Listed below are some common sources of
electromagnetic interference that may impair the
operability of the PIN Pad:
• Motors and compressors
• Computer screens and televisions
• Radio transmitters and other wireless devices
operating at 2.4GHz (e.g., Wi-Fi devices, wireless
routers, cordless phone bases, etc.) - at least 2 m
(6.5 feet) away
• Microwave ovens - at least 3 m (10 feet) away
• Anti-theft barriers, etc.
• Elevator shafts
• Cash registers
• Blenders and food processors
• Air conditioning units, ventilation fans
• Large, metal, horizontal or vertical surfaces
(e.g., appliances, metallic blind or countertops, etc.)
Notes
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
62
63
Need help?
For telephone or e-mail assistance:
• Call us toll-free at 1-855-423-7293, or e-mail us at
[email protected] (24 hours a day, 7 days a week).
For online troubleshooting tips, frequently asked
questions (FAQ), and other help resources:
• In the PAYD App:
1.Start on the main menu (you must be signed in).
Note: If another screen is displayed, tap
to the main menu.
to go
2.Tap Help.
• On the Web:
1.Visit getpayd.com (additional copies of this guide
may be downloaded from this site).
2.For instructions on how to determine the version
of the App you are using, see page 25.
3
1
5
4
This guide is for informational purposes only. Neither Moneris Solutions
Corporation (“Moneris”) nor any of its affiliates shall be liable for any
direct, indirect, incidental, consequential or punitive damages arising out
of use of any of the information contained in this guide. Neither Moneris
or any of its affiliates nor any of our or their respective licensors, licensees,
service providers or suppliers warrant or make any representation
regarding the use or the results of the use of the information, content
and materials contained in this guide in terms of their correctness,
accuracy, reliability or otherwise. This guide has not been authorized,
sponsored, or otherwise approved by Apple Inc.
Your credit and/or debit card processing is governed by the terms
and conditions of your VISA Merchant Agreement, your MasterCard
Merchant Agreement, your Discover Merchant Agreement and/or your
INTERAC Merchant and Terminal Agreement (collectively, the “Merchant
Agreements”), as applicable with Moneris. It is your responsibility to
ensure that proper card processing procedures are followed at all times.
Please refer to your manuals and the Agreement(s) for details. The
Moneris Merchant Operating Manual is available for free download at
moneris.com/manuals.
9
-
8
7
Important: You must use the USB charging cable
provided with the PAYD PRO PIN Pad. Failure to do
so may affect the operability of or cause damage
to the PIN Pad.
© 2014 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto,
Ontario, M8X 2X2.
6
2
0
+
Using PAYD PRO
TM
For iPad®, iPhone®
and iPod touch®
® PAYD, PAYD & Design, MONERIS, MONERIS & Design, MONERIS
SOLUTIONS & Design, and MERCHANT DIRECT are registered trade-marks
of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark
of Bluetooth SIG, Inc. APPLE, IPAD, IPHONE, IPOD TOUCH and APP STORE
are trade-marks of Apple Inc. registered in the U.S. and other countries.
INGENICO is a registered trade-mark of Compagnie Industrielle et
Financière d’Ingénierie – INGENICO. All other marks or registered
trade-marks are the property of their respective owners.
PAYD-A-YT-E (05/14)
Powered
(05/14)
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