Fast Dials adding a fast dial entry 1.Log in to CallManager. 2.Select Fast Dials from the User Options menu. 3.Click Add New. After clicking, the next available index number will be assigned as the fast dial number. 4.Enter a phone number in the Phone Number field or use the Search Options to find and select a number from your address book entries. 5.Click Save. accessing fast dials from your phone NOTE: When accessing fast dials you may be asked for your User ID (7 digit telephone number, XXXXXXX) and PIN (default PIN is 12345678, see CHANGING PHONE PIN to change PIN). 1.Press the Directories button. 2.Use the Navigation button to scroll down, highlight Personal Directory, then press the Select soft key. 3.Use the Navigation button to highlight Personal Fast Dials, then press the Select soft key. 4.Use the Navigation button to highlight the desired number, then press the Select soft key. 5.Press the Dial soft key. 6.Press the OK soft key. Dialing Instructions At a Glance Calling From Any Campus North/ South Campus Speed Dials and Abbreviated Dials adding speed dials and/OR abbreviated dials 1.Log in to CallManager. 2.Select Device from the User Options menu. 3.Click Speed Dials. 4.Enter a number and ASCII label (e.g. Home) for a speed-dial number on your phone (under Speed Dial Settings) or for an abbreviated dialing number (under Abbreviated Dial Settings). NOTE: Some phones only have abbreviated dialing options. 5.Click Save. dialing Speed dials 1.Press the Speed Dial button for the desired telephone number. dialing abbreviated dials 1.Without picking up the handset, press the abbreviated dialing number (e.g. 1) from the phone keypad for the desired telephone number. 2.Press the AbbrDial soft key. Center of Excellence Only All Other Downtown Campus Locations Calling To Dial Any Campus seven digit phone number Off-Campus Local seven digit phone number Off-Campus Long Distance* 1 + area code + number Toll Free 1 + 800 + number International* 0 + 11 + country code + city code + number University Operator 645-2000 Off-Campus Operator Long Distance 0 Facilities 645-2025 Instructional Technology Support Services 645-2803 University Police Emergency 645-2222 University Police Non-Emergency 645-2227 Roswell Security (Life/Safety) Emergency 845-3333 Roswell Security Escort 845-3069 Municipal 911 Emergency 911 VoIP Phone Quick Reference Voice Over Internet Protocol (VoIP) pays for and closely monitors long distance and * UB international VoIP calling usage. VoIP Support VoIP Customer Service Call the CIT Help Desk at 645-3542 Service Change Requests and Repairs voip.buffalo.edu/requests Frequently Asked Questions voip.buffalo.edu/faq Tutorials and User Guides voip.buffalo.edu Updated 05.12.09 VoIP Comments or Questions, Send Email to [email protected] information technology transformation Dialing from a University VoIP Phone Campus to campus -Dial all seven digits: XXX-XXXX. Campus to Off-campus -Dial all seven digits: XXX-XXXX. -Dialing 9 is not required. -Long Distance: 1 + area code + number. -International: 0 + 11 + country code + city code + number. NOTE: UB pays for and closely monitors long distance and international VoIP calling usage. Voice Mail Setting up Voice Mail 1.Press the Messages button. 2.Enter initial phone password: 828648986 followed by #. 3.From Set Up Options, record your name and greeting, and change your phone password. NOTE: The system will NOT allow a phone password to be: - your telephone number - the same digits (e.g. 44444) - a sequence of digits (e.g. 12345) 4.Follow prompts to complete the process. Accessing voice mail 1.Press the Messages button. 2.Enter your phone password followed by #. 3.Follow the prompts to access your messages. Accessing voice mail remotely 1.Dial 645-3333. 2.When connected, press *. 3.Enter your ID (7 digit telephone number) followed by #. 4.Enter your phone password followed by #. Soft Keys Soft keys are the four (4) buttons at the bottom of the display. Soft key options change with phone functions. managing multiple incoming calls 1.To answer an incoming call while on another call, press the Answer soft key (this automatically places the first caller on hold). 2.Use the Navigation button to return to the first caller, then press the Resume soft key. placing a call on hold 1.While on a call, press the Hold soft key. To retrieve a call, press the Resume soft key. transferring a call 1.While on a call, press the Transfer soft key, then dial the third party’s number. 2.When the third party answers, announce the call, press the Transfer soft key again, then hang up. If the third party is busy or unavailable, press the EndCall soft key, then press the Resume soft key to return to the first party. making a conference call 1.While on a call, press the More soft key and then the Confrn soft key. 2.Dial the second party’s number. When the party answers, press the Confrn soft key again. Repeat to establish up to six callers. NOTE: To set up conference calls with more than six callers, please call 716-645-6200. Joining Calls To Conference 1.While active on a call, highlight another call you want to join and press the Select soft key. 2.Press the More soft key and then the Join soft key. NOTE: Repeat until all calls are joined to conference. PARKING A CALL 1.While on a call, press the Park soft key. 2.Note the call park number on the LCD and hang up. 3.To retrieve a parked call on another VoIP phone, pick up the handset and type * followed by the call park number. NOTE: A call will remain parked for 120 seconds. If not retrieved, the call will ring back to the phone it originated from. sending a call directly to your voice mail 1.Press the iDivert soft key. Performing Basic Call Functions Forwarding Phone Calls From your phone 1.Press the CFwdALL soft key and dial the forwarding number. To cancel call forwarding: Press the CFwdALL soft key. placing a call 1.Pick up the handset or press the Speaker button. 2.Dial the telephone number. CallManager answering a call 1.Pick up the handset or press the Speaker button. CallManager LOGIN 1.Go to CallManager: voip.buffalo.edu/callmanager CallManager provides additional phone options via a web browser. 2.Enter your username: 7 digit telephone number, XXXXXXX. 3.Enter your browser password. NOTE: Your default browser password is 12345. To change your default password, see CHANGING BROWSER PASSWORD. 4.Click Login. CallManager logOUT 1.Click Logout, located in the upper right corner of the screen. changing browser password The browser password is used to log in to CallManager. NOTE: Your default browser password is 12345. 1.Log in to CallManager. 2.Select User Settings from the User Options menu. 3.Enter password information under Browser Password. 4.Click Save. changing phone pin The phone PIN is used to access some phone services. NOTE: Your default phone PIN is 12345678. 1.Log in to CallManager. 2.Select User Settings from the User Options menu. 3.Enter PIN information under Phone PIN. 4.Click Save. Forwarding Phone Calls From CallManager 1.Log in to CallManager. 2.Select Device from the User Options menu. 3.Click Line Settings. 4.Check desired forwarding option(s). 5.Click Save. To cancel call forwarding: 1.Log in to CallManager. 2.Select Device from the User Options menu. 3.Click Line Settings. 4.Uncheck forwarding option(s). 5.Click Save. Address Book adding an address book entry 1.Log in to CallManager. 2.Select Personal Address Book from the User Options menu. 3.Click Add New. 4.Enter contact information in desired fields under Edit Entry. 5.Click Save. 6.To add additional entries, repeat steps 3-5.