MAKE AN OUTSIDE CALL PARK A CALL (System wide hold for others to access call) 1) 1) 2) 2) User’s Guide This user’s guide is to be used for LIP-9020 & LIP-9030 IP Phones Configured on UCP-100 System Lift handset and dial 9 for next available line then dial number Or press a LOOP button for outside dial tone then dial number ANSWER A CALL RINGING AT YOUR STATION RETRIEVE PARKED CALL 1) ANSWER A CALL RINGING AT ANOTHER STATION 1) 2) 3) 1) PAGE (ALL CALL) Lift handset or press SPEAKER button for hands free Lift handset or press PICKUP soft key button TRANSFER CALL TO EXTENSION 1) 2) 3) 4) While on Call press TRANSFER button Dial the Station number or press pre-programmed flexible button Announce Call (supervised transfer only) Hang up TRANSFER CALL TO VOICEMAIL 1) 2) 3) 4) While on Call press TRANSFER button Press MESSAGE button Dial the Station number or press pre-programmed flexible button Hang up MAKE AN INTERCOM CALL 1) 2) Lift handset or press SPEAKER button Dial the Station number or press pre-programmed flexible button PLACE A CALL ON HOLD For more info, contact us at: Normandeau Technologies Press the HOLD/SAVE button to retain call at your station RETRIEVE CALL ON HOLD Press flashing LOOP key on the phone to retrieve your held call [email protected] 413.584.3131 3) Press PARK key OR Press TRANS/PGM button (or TRANS soft key) then dial parking bin location number (#601~#610) Hang up or press SPEAKER button 1) 2) 3) Press flashing PARK button OR Lift handset on any Station (or press SPEAKER button) Dial Parking location number (#601~#610) Lift handset Press Page to call all system phones and overhead speakers wait for tone then speak Hang up ADVANCED FEATURES MAKING A CONFERENCE CALL CALL FORWARD TO STATION OR OUTSIDE LINE VOICEMAIL 1) 2) 3) 4) 5) 1) 2) 3) ACCESS VOICEMAIL ON-SITE Dial first party Press CONF button or soft key Dial 9 followed by phone # or dial another extension Continue above steps until all parties are connected Press CONF button twice to commence conference The number of external members is limited to the number of lines on the system. All lines are in use for the duration of the Conference call. 4) Lift handset Press FORWARD soft key or DND button Select 1 for Unconditional All Calls, 2 for Busy, 3 for No Answer, 4 for Busy/No Answer. After selection dial Station number (e.g. 1000), or dial 9 followed by outside phone number CANCEL CALL FORWARD 1) 2) 3) Lift handset Press FORWARD soft key or DND button Press # • Press VM Access button OR dial preconfigured Group number for Voice Mail (Typically *401) • Enter password (Default is extension number followed by a 9). System password is looking for extension followed by password. For example: extension 100 with a password of 9 will be entered as 1009 when prompted for password CHANGE HEADSET/SPEAKER MODE • Follow the voice prompts to navigate through voice mail, mail box configuration, voice mail greeting, or password 1) REMOTE ACCESS TO VOICE MAIL 2) Press HEADSET button to toggle between headset and handset. Speakerphone is disabled while phone is in headset mode; the speaker key becomes an ON/OFF toggle button for the headset. MUTE: Press MUTE button to switch ON/OFF the microphone DO NOT DISTURB (DND) –Not available Attendant station Press DND button • Once your Voice Mail has answered your call and during your greeting Dial the # key • Enter password (Default is extension number then 9, i.e. 100 9) • Follow the voice prompts to navigate through voice mail, mail box Configuration, voice mail greeting, or password .