User`s Guide - Normandeau Technologies
MAKE AN OUTSIDE CALL
PARK A CALL (System wide hold for others to access call)
1)
1)
2)
2)
User’s Guide
This user’s guide is to be used for
LIP-9020 & LIP-9030 IP Phones
Configured on UCP-100 System
Lift handset and dial 9 for next available line then dial
number
Or press a LOOP button for outside dial tone then dial
number
ANSWER A CALL RINGING AT YOUR STATION
RETRIEVE PARKED CALL
1)
ANSWER A CALL RINGING AT ANOTHER STATION
1)
2)
3)
1)
PAGE (ALL CALL)
Lift handset or press SPEAKER button for hands free
Lift handset or press PICKUP soft key button
TRANSFER CALL TO EXTENSION
1)
2)
3)
4)
While on Call press TRANSFER button
Dial the Station number or press pre-programmed flexible
button
Announce Call (supervised transfer only)
Hang up
TRANSFER CALL TO VOICEMAIL
1)
2)
3)
4)
While on Call press TRANSFER button
Press MESSAGE button
Dial the Station number or press pre-programmed flexible
button
Hang up
MAKE AN INTERCOM CALL
1)
2)
Lift handset or press SPEAKER button
Dial the Station number or press pre-programmed flexible
button
PLACE A CALL ON HOLD
For more info, contact us at:
Normandeau Technologies
Press the HOLD/SAVE button to retain call at your station
RETRIEVE CALL ON HOLD
Press flashing LOOP key on the phone to retrieve your held call
[email protected]
413.584.3131
3)
Press PARK key
OR Press TRANS/PGM button (or TRANS soft key) then dial
parking bin location number (#601~#610)
Hang up or press SPEAKER button
1)
2)
3)
Press flashing PARK button
OR Lift handset on any Station (or press SPEAKER button)
Dial Parking location number (#601~#610)
Lift handset
Press Page to call all system phones and overhead speakers wait for tone then speak
Hang up
ADVANCED FEATURES
MAKING A CONFERENCE CALL
CALL FORWARD TO STATION OR OUTSIDE LINE
VOICEMAIL
1)
2)
3)
4)
5)
1)
2)
3)
ACCESS VOICEMAIL ON-SITE
Dial first party
Press CONF button or soft key
Dial 9 followed by phone # or dial another extension
Continue above steps until all parties are connected
Press CONF button twice to commence conference
The number of external members is limited to the number
of lines on the system. All lines are in use for the duration
of the Conference call.
4)
Lift handset
Press FORWARD soft key or DND button
Select 1 for Unconditional All Calls, 2 for Busy, 3 for
No Answer, 4 for Busy/No Answer.
After selection dial Station number (e.g. 1000), or
dial 9 followed by outside phone number
CANCEL CALL FORWARD
1)
2)
3)
Lift handset
Press FORWARD soft key or DND button
Press #
• Press VM Access button OR dial preconfigured Group
number for Voice Mail (Typically *401)
• Enter password (Default is extension number followed
by a 9). System password is looking for extension followed
by password. For example: extension 100 with a password
of 9 will be entered as 1009 when prompted for password
CHANGE HEADSET/SPEAKER MODE
• Follow the voice prompts to navigate through voice mail,
mail box configuration, voice mail greeting, or password
1)
REMOTE ACCESS TO VOICE MAIL
2)
Press HEADSET button to toggle between headset and
handset.
Speakerphone is disabled while phone is in headset mode;
the speaker key becomes an ON/OFF toggle button for the
headset.
MUTE: Press MUTE button to switch ON/OFF the
microphone
DO NOT DISTURB (DND) –Not available Attendant station
Press DND button
• Once your Voice Mail has answered your call and during
your greeting Dial the # key
• Enter password (Default is extension number then 9, i.e.
100 9)
• Follow the voice prompts to navigate through voice mail,
mail box Configuration, voice mail greeting, or password .
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