Receiver User Guide - MyDISH
Introduction
Satellite
Receiver
Watching TV
Pay Per
Programs
Favorites
Lists
Locks
Interactive
TV
Timers
Remote
Control
Setup
Customizing
Receiver
To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
18143
181438
18143
196438
438
Connections
Reference
Introduction
Satellite
Receiver
Watching TV
Pay Per
Programs
Favorites
Lists
Locks
Interactive
TV
Timers
Remote
Control
Setup
Customizing
Receiver
To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
18143
181438
18143
196438
438
Connections
Reference
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.
For Your Safety
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.
WARNING: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a nonroutine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.
Equipment and Software Covered by this User’s Guide
This User Guide covers the ViP211z receiver and software model ViP211z. This Guide may cover other devices, not listed
here.
Copyright Notice
Copyright В© 2012 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: [email protected] or Technical Publications, EchoStar Technologies
L.L.C., 100 Inverness Terrace East, Englewood, Colorado 80112.
Part Number: 196438
Printed in the United States of America.
DISH is a registered trademark of DISH Network L.L.C. For information about DISH, please visit our website at www.mydish.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other
intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only
unless otherwise authorized. Reverse engineering or disassembly is prohibited.
Important Safety Instructions
1
Read these instructions.
2
Keep these instructions.
3
Heed all warnings.
4
Follow all instructions.
5
Do not use this apparatus near water.
6
Clean only with a dry cloth.
7
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10
Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11
Only use only attachments/accessories specified by the manufacturer.
12
Unplug the apparatus during lightning storms or when unused for long periods of time.
13
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as the power supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
14
The power plug must be readily accessible so that the apparatus can be easily disconnected
from the AC power.
v
Safety
15 The receiver is still connected to the AC power whenever it is plugged into a live power
outlet, even if it is turned off using the remote control or front panel buttons.
16 No flame sources, such as lit candles, should be placed on the equipment.
17 The apparatus shall not be exposed to dripping or splashing, and no objects filled with
liquids, such as vases, shall be placed on the top of it.
18 Operate the receiver using only the type of power source indicated on the marking label.
Unplug the receiver power cord by gripping the power plug, not the cord.
19 Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical
shock.
20 Never insert objects of any kind into the receiver through openings, as the objects may
touch dangerous voltage points or short out parts. This could cause fire or electrical shock.
21 Do not locate the antenna near overhead light or power circuits, or where it can fall into
such power lines or circuits. When installing the antenna, take extreme care to avoid
touching such power lines or circuits, as contact with them can be fatal.
22 Do not attempt to service the receiver yourself, as opening or removing covers may
expose you to dangerous voltage and will void the Limited Warranty. Refer all servicing to
authorized service personnel.
23 Unplug the receiver from the AC power outlet before cleaning.
24 Do not place the receiver in an enclosure such as a cabinet without proper ventilation.
25 Do not install the receiver in any area where the temperature can be less than 40В°F or
more than 113В°F. If the receiver is cold to the touch, do not plug it in immediately. Let it sit
unplugged at room temperature for at least 45 minutes before plugging it in.
26 Use an outlet that contains surge suppression or ground fault protection. During an
electrical storm or when the receiver is left unattended and unused for long periods of
time, unplug the power cord from the wall outlet, disconnect the lines between the receiver
and the antenna, and disconnect the Ethernet cable. These actions provide additional
protection against damage caused by lightning or power line surges.
27 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may
overtighten the connections and damage your equipment. Damage caused by
overtightening is not covered by the Limited Warranty.
vi
Safety
Proper Care of Your Equipment
•
Always handle the satellite receiver carefully. Excessive shock and vibration can
damage the equipment.
•
If the equipment is turned on and needs to be moved, unplug the equipment and let it
sit for at least 30 seconds before moving it.
•
The use of accessories or attachments not recommended by the receiver
manufacturer voids the Limited Warranty.
•
Do not stack the receiver on top of or below other electronic devices as this can cause
heat build-up and vibration.
On some TVs, the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult your TV user
guide for information on whether this is a problem for your TV, what operating/
viewing restrictions apply to avoid this problem, and associated TV warranty
coverage.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
Reorient or relocate the antenna assembly.
•
Increase the separation between the equipment.
•
Connect the equipment into an outlet on a circuit different from that to which the DISH
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s
attention to the guidelines for properly grounding the system in accordance with the National Electrical Code
(NEC)В® as referenced in Articles 250, 810, and 820. These sections cover the conductor insulation, material,
size, length, and connection requirements.
Satellite Dish
Coaxial Cable
from Satellite Dish
Ground Clamp
Antenna Discharge
Unit
Grounding Conductors
(NEC Section 820.93)
Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(Part III Grounding Electrode System
and Grounding Electrode Conductor)
vii
Safety
Notes
viii
Important Safety Instructions
1
Introduction
WELCOME
2
HOW TO USE THIS GUIDE
2
ABOUT YOUR DISH ACCOUNT
4
WATCHING TV NOW
5
ADDITIONAL SERVICES
6
ABOUT SATELLITE TV RECEPTION
MOVING ON-SCREEN LOGO
7
2
v
6
Satellite Receiver
REMOTE CONTROL
10
SATELLITE RECEIVER FRONT PANEL
SATELLITE RECEIVER BACK PANEL
USING THE MENUS
USING TEXT FIELDS
14
14
15
16
i
Table of Contents
3
Watching TV
CHANGING CHANNELS
20
USING THE PROGRAM GUIDE
20
USING THE BROWSE BANNER
4
21
USING SEARCH TO FIND A PROGRAM
22
FINDING A PROGRAM BY ITS THEME
23
Pay Per Programs
ORDERING A PAY-PER-VIEW PROGRAM
REVIEWING PAY-PER-VIEW ORDERS
5
26
26
Favorites Lists
WHAT ARE FAVORITES LISTS?
30
CREATING OR CHANGING FAVORITES LISTS
NAMING FAVORITES LISTS
USING FAVORITES LISTS
6
30
31
32
Locks
WHAT ARE LOCKS?
34
CREATING OR CHANGING RATINGS LOCKS
35
CREATING OR CHANGING CHANNEL LOCKS
38
LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS
HIDING ADULT CONTENT OR LOCKED CHANNELS
LOCKING OR UNLOCKING THE FRONT PANEL
CREATING OR CHANGING A PASSWORD
LOCKING AND UNLOCKING YOUR RECEIVER
ii
40
41
41
39
39
Table of Contents
7
Your DISH Account
CUSTOMER SERVICE
8
44
Timers
TIMERS
46
USING THE TIMERS LIST
48
SETTING UP AN AUTOMATIC TIMER
SETTING UP A MANUAL TIMER
DELETING A TIMER
49
49
OVERLAPPING TIMERS
50
ENABLING RECORD LINK
9
48
50
Remote Control Setup
IMPROVING RECEIVER CONTROL
OPERATING OTHER DEVICES
THE RECOVER BUTTON
52
54
64
SENDING DISCRETE POWER ON AND OFF
65
10 Customizing Your Receiver
ATTACHING AN EXERNAL HARD DRIVE
68
CUSTOMIZING THE GUIDE AND CHANNEL LISTS
CHANGING LANGUAGES
72
USING CLOSED CAPTIONING
72
SETTING UP AUDIO OUTPUT
73
RESETTING TO FACTORY DEFAULTS
SCHEDULING RECEIVER UPDATES
INACTIVITY STANDBY
70
75
76
76
iii
Table of Contents
11 Connections
CONNECTING TO THE TV
80
CONNECTING TO YOUR DISH ANTENNA
CONNECTING TO A DISH TAILGATER
83
84
MOBILEDISHв„ў: USING YOUR
VIP 211Z AS A MOBILE RECEIVER
84
CONNECTING AN OVER-THE-AIR ANTENNA
86
SCANNING FOR OVER-THE-AIR CHANNELS
86
USING TROUBLESHOOTING TOOLS
90
Reference
TROUBLESHOOTING TABLES
94
REMOTE CONTROL DEVICE CODES
105
Appendix
LIMITED WARRANTY
108
RESIDENTIAL CUSTOMER AGREEMENT
FCC COMPLIANCE
Index
iv
119
117
109
Introduction
Introduction to DISH Services
What you’ll find in this chapter:
• WELCOME
• HOW TO USE THIS GUIDE
• ABOUT YOUR DISH ACCOUNT
• WATCHING TV NOW
• ABOUT SATELLITE TV RECEPTION
• MOVING ON-SCREEN LOGO
1
Chapter 1
Welcome
WELCOME
Thank you for choosing DISH. You are about to experience the excitement and
convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best
picture and sound quality. DISH consistently provides the latest products and satellitedelivered services—with high performance, ease of operation, and a wide variety of
entertainment options.
HOW TO USE THIS GUIDE
This section explains how the guide is divided and the conventions used throughout.
Guide Overview
This guide contains several chapters to make it easy for you to find what you need:
•
•
•
•
•
•
•
•
•
•
•
•
•
2
Chapter 1 - Introduction gives you a brief overview of DISH and your new receiver.
Chapter 2 - Satellite Receiver explains the basic features of your system and how to
use the remote control, front panel buttons, and back panel connections.
Chapter 3 - Watching TV describes how to change channels and look for programs.
Chapter 4 - Pay Per Programs shows you how to order and watch Pay-Per-View
programs.
Chapter 5 - Favorites Lists explains how to create, name, and use favorites lists.
Chapter 6 - Locks explains how to set locks and passwords.
Chapter 7 - Your DISH Account describes how to use the Customer Support feature of
your satellite TV system.
Chapter 8 - Timers shows you how you can record and play back your favorite
programs when you want to watch them.
Chapter 9 - Remote Control Setup contains instructions for programming your remote
to control your satellite receiver and equipment like a TV, DVD/Blu-ray Discв„ў player,
or a VCR.
Chapter 10 - Customizing Your Receiver shows you how to customize your receiver.
Chapter 11 - Connections explains how to connect your satellite receiver to your TV
and other equipment, such as a TV, DVD/BD player, or a VCR.
Reference includes troubleshooting steps for common issues and remote control
device codes.
Appendix includes the warranty, the Residential Customer Agreement, and FCC
compliance information.
Introduction
How to Use this Guide
Guide Conventions
•
•
•
•
The names of remote control buttons are all uppercase.
Example: Press SAT.
On-screen menu options are bold.
Example: Select System Setup.
Select means to move the highlight to an on-screen option or choice in a list and press
SELECT on the remote control.
Example: Select the Locks option.
The instructions in this guide are shown in one of two ways:
–
Instructions in the form of pictures are handy if you’d like to learn something
quickly. These instructions are numbered left to right as shown in the sample
below.
–
Instructions that are written out are helpful if you’d like to learn more details.
1
2
Press POWER
on the remote
to begin watching
a program
Press the UP
Arrow to go up
one channel
4
Press GUIDE
P
E
to view the
Program Guide
Press
VIEW LIVE TV
Pres
e sV
to go back to
viewing satellite
programming
3
Chapter 1
About Your DISH Account
ABOUT YOUR DISH ACCOUNT
This section describes how to order your packages and provides information on how to
find information about your DISH account.
Ordering Your Programming Packages
Before you can enjoy your new receiver, order your programming packages. You can also
add programming using the Customer Support Application through DishHOME.
2
1
3-4
5
Turn your TV on
and press POWER
on the receiver
Select Done
Press SYSTEM INFO
on the receiver (make
sure you can see the
System Info screen)
Call 1-800-333-DISH
and request programming
1 Press POWER on the front panel to turn on the receiver.
2 Press SYSTEM INFO on the front panel to display the receiver’s System Info screen on
the nearby TV screen.
3 Call 1-800-333-DISH (3474) and tell the Customer Service Center the system has been
installed and you would like to begin receiving services. A representative will explain the
available program packages. Give the representative information from the System Info
screen, as requested.
4 Your services will be turned on via the satellite signal. This process usually takes just a
few minutes.
5 Select Done.
Where to Find Information on Your Account
If you want to know about charges to your DISH account or if you would like to make
changes to your programming packages, be sure to have your account information handy
and choose one of the following:
•
Go to our website at mydish.com/myaccount and log into your account.
•
Press MENU on your remote control and then select Customer Support.
•
Call DISH at 1-800-333-DISH (3474).
Note: Additional authorization may be required before high-definition programming and/or
over-the-air digital broadcasts can be viewed; additional fees may apply.
4
Introduction
Watching TV Now
WATCHING TV NOW
After you have ordered your programming package, you can begin enjoying the features
of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar
with the remote control and be able to find a program to watch.
Finding a Program to Watch
If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch.
5
Chapter 1
Additional Services
ADDITIONAL SERVICES
Pay-Per-View
Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest
movies, sports, and special events. Be sure broadband Internet is connected to your
receiver before you order a Pay-Per-View event.
ABOUT SATELLITE TV RECEPTION
Satellite television uses satellites in a stationary orbit over the Earth to deliver television
and audio programming. This type of orbit enables the satellites to stay aligned over one
place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish
does not have to move to follow it.
Rain and Snow Fade
Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will return
after the weather condition has passed. Aiming the
satellite dish to get the strongest signal during
installation will help prevent rain and snow from
interrupting the signal.
Solar Interference
Twice a year, the sun moves to a position behind
the DISH satellites as they orbit the Earth. This
event occurs during a few days at the beginning of
the spring and the beginning of the autumn and
lasts only a few minutes.
During these brief periods, you will not be able to
see programs on DISH. When the sun has moved
from behind the satellites, the programs will
reappear. This is an unavoidable natural event for
all television involving the use of satellites and has
an adverse effect on many program providers.
6
Introduction
Moving On-screen Logo
MOVING ON-SCREEN LOGO
Whenever the receiver is turned off using the
remote control or front panel POWER button, the
DISH logo and helpful tips displays on your TV
screen. This feature is included with your receiver
to assure you that the connections between your
receiver and TV(s) are not lost and also provides
useful information about your receiver and its
features. Press POWER or SELECT on the remote
control to resume watching satellite TV
programming.
TIPS
•
•
Always have the latest software—Turn off the receiver when you’re not using it.
Order Pay-Per-View with your remote control—Keep broadband Internet
connected to the receiver. Not only will you have Pay-Per-View at your fingertips, but
you’ll also avoid unnecessary charges.
QUESTIONS
•
•
•
How do I find something to watch? For more information on finding something to
watch, see Chapter 3 - Finding Programs to Watch.
Why are some of the channels red in the Program Guide? The channels that are
red in the Program Guide are those which are not currently in your subscription. If
you’d like to add channels, call 1-800-333-DISH (3474), go to
mydish.com/myaccount, or use the Customer Support Application.
I’m looking at program information in a guide I bought at the grocery store, but
nothing matches what’s on my DISH receiver, is something wrong? No. DISH
programming may vary from what you’ll find in a local publication. For best results,
use the Program Guide on your receiver or order DISH Entertainment Magazine.
7
Chapter 1
Notes
8
Satellite Receiver
About Your Satellite Receiver
What you’ll find in this chapter:
• REMOTE CONTROL
• SATELLITE RECEIVER FRONT PANEL
• SATELLITE RECEIVER BACK PANELL
• USING THE MENUS
• USING TEXT FIELDS
9
Chapter 2
Remote Control
REMOTE CONTROL
The remote control gives you easy access to all the features of your satellite receiver. You
can program the remote to control the satellite receiver and up to three other devices (see
page 54). These devices can be a TV, a VCR or DVD/BD player, and a third device.
The remote control uses IR signals to control both the receiver and other devices that the
remote is programmed to control.
IR signals travel only short distances (40 feet or less), and cannot go through walls or
other solid objects. You must point the remote control directly at the device, with no
objects blocking the line of sight.
Remote Control Batteries
The remote control comes with four AAA batteries. When you replace old
batteries you should replace all of the batteries at one time and use
batteries of the same type (for example, all alkaline or all carbon zinc).
Alkaline batteries last longer.
1 Press down on the top of the battery cover and slide the cover off.
2 Take out all of the old batteries.
3 Put four new batteries in. Make sure you match the plus (“+”) ends with the
plus markings on the battery case.
Note: The remote control cannot work with less than four AAA batteries.
4 Slide the cover back into place.
Low Battery Warning
When you see a low battery warning message on your screen below the Program Banner,
the batteries in your remote control are weak and need to be replaced.
Here's a helpful hint: Don’t wait until you see the low battery warning to change the remote
control batteries. If your remote control doesn’t seem to be working very well
(for example, you have to press POWER more than once to turn the receiver on or off),
it’s a good indication that the batteries are getting weak.
10
Satellite Receiver
Remote Control
Remote Control Buttons
SAT Mode
Input
Press once for Input
Press and hold for Recover
Receiver Menu
Access receiver
features and settings
Power & TV Power
Top button turns the receiver on/off,
Bottom button turns the TV on/off
(programming required)
Page Buttons
Page up/down in menus
Program Guide
Display current and future
satellite program listings
Themes
Search for programs using Themes
Browse
See what is on other channels
while watching TV
Recall
Arrows/Select Buttons
Return to last channel viewed
Channel up/down, navigate
through menus/guides and
select a desired option
Info
Get info on programs
Search
Search for a program
Digital Video Recorder
(DVR) Buttons
Record and play
programming
Requires External Hard
Drive and authorization
Format
Format the picture to the
desired width to match
the program you are viewing
Picture-In-Picture
(PIP) Buttons
Watch two separate
programs at once
(Feature not supported
at this time)
Cancel
Return to previous menu or
to watching a program
View Satellite Programming
Exit out of any menu/guide and
return to viewing live TV
Shortcut Keys
(for future use)
Number Buttons
Enter a desired channel number,
or navigate through menus
System Wizard
Press and hold to fix remote
control issues and sync data
DishHOME
Explore interactive TV features
11
Chapter 2
Remote Control
Remote Control Buttons—TV Mode
TV/Video
Power and TV Power
top and bottom button
Switch between TV inputs
Turn TV on/off
TV Menu
Access menu features
available on some TVs
Volume
Control TV volume
Mute
Arrows/Select Buttons
Turn TV volume on or off
Channel up/down on TV,
navigate TV menus/modes
and select desired TV option
Recall
Return to last TV channel viewed
(or input, depending on your TV)
Number Buttons
Enter a desired channel
number on TV
Picture-In-Picture
(PIP) Buttons
Display PIP features
on some TVs with
PIP capabilities
(Feature not supported
at this time)
Note: Remote operation is different on DISH TVs.
See your DISH TV User’s Guide for proper operation.
12
Satellite Receiver
Remote Control
Remote Control Buttons—DVD Mode
To use the features described in this section, make
sure your are in DVD mode by pressing the DVD Mode button.
You can also use this mode to operate a VCR instead of a DVD player.
Remote programming is required.
Press this
button for
DVD Mode
Input
Switch VCR between its
TV and videotape mode
DVD/VCR Power
& TV Power
Top button turns the
DVD player/VCR on
and off
Bottom button turns
the TV on and off
Arrows/Select Buttons
Channel up/down on your
VCR, navigate through
DVD or VCR menus,
and select desired option
Back
Reverse a
DVD or videotape
Stop
Stop playing or
recording a videotape,
stop playing a DVD
Pause
Pause a DVD or videotape
FWD
Forward a DVD or videotape
Play
Record
Play a DVD or videotape
Record on a videotape
Number Buttons
Enter a chapter number
for a DVD
13
Chapter 2
Satellite Receiver Front Panel
SATELLITE RECEIVER FRONT PANEL
Power
Turns receiver
Smart Card Slot power on/off,
press and hold
Slot for a future
to reset receiver
smart card
Arrows
Change channels
up/down, and move
around in on-screen
menus and guides
System Info
Displays the
System Information
Screen
Select
Selects
menu items
SATELLITE RECEIVER BACK PANEL
Ethernet
Port
Connection to
your home
broadband
network
Audio/Video
Output
High-quality
standard-definition
connection to your
TV audio and video
input
Dolby and the double-D symbol are trademarks
of Dolby Laboratories. Manufactured under
license from Dolby Laboratories.
See applicable patents at
www.echostar.com/ip
14
Satellite In
USB Ports
Connection to
your satellite
dish
Connection to
external devices,
where supported
HDMI
Output
Provides digital
audio and video
to an HDTV
Satellite Receiver
Using the Menus
USING THE MENUS
The menus make using the receiver and selecting programs quick and easy. Use the
menus to control the receiver and to use its features, such as setting locks, choosing a
program, or creating a favorites list.
Open and Close Menus
You can open the menus in either of two ways:
•
Press MENU to open the Main Menu, then open any of the other
menus from the Main Menu.
•
Use the following buttons on the remote control:
–
Press GUIDE to open the Program Guide.
–
Press THEMES (LEFT ARROW) when watching a program to open the Themes and Search menu.
–
Press BROWSE (RIGHT ARROW) to display the Browse
Banner.
To close a menu and return to watching a program, press VIEW LIVE TV.
Highlighting Menu Options
To highlight a menu option, use the remote control ARROWS to move the on-screen
highlight to the menu option. When you move the on-screen highlight, the highlighted
option becomes amber in color.
Selecting Menu Options
When you select a menu option, that option takes effect right away. You can select a menu
option in either of two ways:
•
If the option has a number next to it, press the number on
the NUMBER PAD button that matches this number. When
you use the NUMBER PAD, you do not need to highlight
the option first.
•
Move the highlight to the menu option using the remote
control ARROWS. Then press SELECT. In the example,
Program Guide is highlighted.
15
Chapter 2
Using Text Fields
List of Choices in the Menus
When you make a choice in a list, the receiver does not apply the change until you select
Done. If you do not want to save any changes, select CANCEL to discard all the changes
made in the menu.
There are two types of lists:
•
A single choice list allows you to select only one choice at a time.
If you select another choice, your previous choice is deselected.
•
A multiple choice list allows you to select more than one choice
at one time. If you select another choice, your previous choice(s)
stays selected.
Canceling a Procedure
You can cancel a procedure in any of three ways:
•
If you want to return to watching a program, press VIEW LIVE TV.
•
If you want to return to the previous menu, press CANCEL.
•
Wait a few minutes and the menu will close automatically, discarding any
changes you have made.
USING TEXT FIELDS
When you use features on the receiver, you might be required to enter information, such
as the name of a movie when using Search, into areas known as text fields. Your receiver
has two basic ways to enter the information:
16
•
On-screen keyboard
•
Remote control NUMBER PAD
Satellite Receiver
Using Text Fields
Using the On-screen Keyboard
Use the on-screen keyboard letters to type the information.
Use the LEFT, RIGHT, UP, and DOWN ARROWS to
navigate around the keyboard. Select the characters you
want.
Using the Number Pad
Use the letters above the NUMBER PAD on the remote
control while the highlight is in the field. For example, when
looking for the channel and times to watch Rudy Presents,
you press 7 three times for an R, 8 two times for a U, 3 one
time for a D, and 9 three times for a Y to spell the word
“Rudy.”
While in the Text Field
When the cursor is in the field:
•
Press the LEFT ARROW to delete characters.
•
Press 0 to enter a blank space, such as between words.
•
Press STAR to backspace without deleting characters.
•
Use the RIGHT ARROW to forward space without deleting characters.
17
Chapter 2
Tips
TIPS
•
If you do not do anything in a menu for several minutes, the menu automatically
closes. This will discard any changes you made, and displays the program you were
watching.
•
On the remote control, press FORMAT (*) on the remote control to change the aspect
ratio (display shape) of HD and SD channels.
•
Keep from accidentally changing the channel or input on your TV by programming the
remote in Limited Mode.
QUESTIONS
Why doesn’t my remote control work? Make sure the remote control is in the right
mode and you are pointing the remote directly at the receiver (or TV, VCR, or DVD player).
Make sure the batteries are good.
18
Watching TV
Finding Programs to Watch
What you’ll find in this chapter:
• CHANGING CHANNELS
• USING THE PROGRAM GUIDE
• USING THE BROWSE BANNER
• USING THEMES AND SEARCH
19
Chapter 3
Changing Channels
CHANGING CHANNELS
Using the Up and Down Arrows
While watching TV, press the UP and DOWN ARROWS on your
remote control to change channels one channel at a time. You can
also change the channels the same way using the UP and DOWN
ARROWS on the receiver front panel.
Entering a Channel Number
While watching TV, if you know the specific channel you want to
watch, enter the channel number using the NUMBER PAD on the
remote control.
USING THE PROGRAM GUIDE
You can use the Program Guide to see what programs are on, to change channels, and to
schedule timers. To access this guide, press GUIDE.
Active Favorite
List
Current Date & Time
Program Information
List: Family
12:25 pm Wed 12/03
Current Program
NHL Hockey
6:30 pm - 7:00 pm NR
114 ESPN
Program Date
Channels
Tue 1/22
120
HIST
118
A&E
116
MOMAX
6:30 pm
7:00 pm
7:30 pm
Program Times
Programs
114
ESPN
112
HGTV
20
•
A red background behind a channel usually means you have not subscribed to the
channel. After you subscribe to a channel, you can tune to it. To subscribe to a
channel, please call 1-800-333-DISH (3474).
•
A yellow background behind a channel is for over-the-air digital channels. See
instructions to connect an over-the-air antenna to your receiver.
•
The Program Guide shows which Favorites List is active. If All Chan is active, the
Program Guide shows all the channels. The My Channels list shows only the channels
in your subscription. The My HD Channels list displays only the high-definition
channels in your subscription. If you activate another list, the Program Guide shows
only the channels on that list.
Finding Programs to Watch
Using the Browse Banner
•
The Program Guide shows programs on now and coming on within the next two days.
The guide does not show programs that have ended.
1
2
Tue 1/22
120
HIST
6:30 pm
7:00 pm
3
7:30 pm
118
A&E
116
MOMAX
114
ESPN
112
HGTV
Press GUIDE
Press SELECT
Use the UP and DOWN
ARROWS to highlight a
program currently broadcasting
While using the Program Guide, you can:
•
Press PAGE UP or PAGE DOWN to move a page of channels at a time.
•
Enter the number of hours you want to skip forward or backward in the schedule, and
then press the RIGHT/LEFT ARROW to move forward or back in the schedule.
•
To quickly jump 24 hours forward or backward in the program guide, press the SKIP
FWD or SKIP BACK buttons to move forward or back in the schedule.
USING THE BROWSE BANNER
Use the Browse Banner to see what other programs are on and not miss any of a program
you are watching. When the Browse Banner is open, you will see the Program Banner
information on the current program at the top of the screen, and on the left side of the
Browse Banner at the bottom of the screen. At the bottom right of the screen is information
on the program that is on next on the same channel.
Current Date & Time
TUE 3/19
6:25 pm
Picture Format
Browse Date
Browse Channel
HD:Normal
SD:Normal
TUE 3/19
301
HBO2E
Current
Program
Program
Rating
Winnie the Pooh
NR
Time Left: 0:45
6:00 pm - 9:30 pm
301 HBO2E
Current
Channel
Current
Program
Time
Winnie the Pooh
6:00 pm - 9:30 pm
NR
Time Remaining
in Program
List: Family
Active Favorites
List
Flanders the Dog
9:30 pm - 12:00 am
NR
Indicates
future programs
can be viewed
Browse Next Program,
Program Time and Rating
Browse Current Program,
Program Time and Rating
21
Chapter 3
Using Search to Find a Program
To see what is coming up on other channels, press the UP or DOWN ARROW while the
Browse Banner is open.
1
TUE 6/19
110
FOOD
While watching
a program, press
BROWSE
2
Giada at Home
1:30pm - 2:00pm
NR
Barefoot Contessa
3
2:00pm - 2:30pm
NR
Use the UP or DOWN
ARROWS to browse current
programs and the RIGHT
ARROW to browse future
programs
Press
SELECT
If you select a current program, the receiver will tune to that channel. If you choose a
future program, the Create Timer screen will display. See Chapter 8: Timers for more
information.
USING SEARCH TO FIND A PROGRAM
You can find programs to watch by using the Search feature of the receiver. This feature
will search all channels, including over-the-air channels (if an over-the-air antenna is
connected to the receiver), and find programs that match keywords that you enter.
Using the Search Feature
You can search for events two ways:
•
Select Title to search for the words that appear in the title of a program.
•
Select Info to search for words that are in the program description or title.
Enter the search word(s) in the Search Criteria Field in one of two ways:
22
•
Use the on-screen keyboard.
•
Use the letters on the NUMBER PAD.
Finding Programs to Watch
Finding a Program by its Theme
If you select a program that is on now, the receiver tunes to that program. If you choose a
future program, the Create Timer screen will display. See Chapter 8: Timers for more
information.
Using Search History
After you have searched previously for programs or other information, your receiver builds
a history. You can use the Search History to re-search programming instead of typing the
information again.
Note: Use the Edit or Delete options to change or delete Search keywords.
FINDING A PROGRAM BY ITS THEME
You can list and choose programs by the theme of their contents, for example, just movies
or just sports. You can then quickly list programs based on that theme, and choose the
program you want. This feature also categorizes programs on over-the-air channels (if an
over-the-air antenna is connected to the receiver.
If you select a program that is on now, the receiver tunes to that program. If you choose a
future program, the Create Timer screen will display. See Chapter 8: Timers for more
information.
23
Chapter 3
Tips
TIPS
•
Press INFO to get more information about the program you highlighted.
•
Press VIEW LIVE TV to cancel almost any screen and return to watching TV.
•
Skip forward 24 hours (and then back again) at a time in the Program Guide by
pressing the SKIP FWD (SKIP BACK) button on the remote control.
QUESTIONS
24
•
How can I customize the Program Guide to show only my favorite channels?
You can set up a Favorites List. You can change how the Program Guide is displayed
(size of text, number of programming hours displayed, etc.).
•
Why are some of my channels missing?
–
You may have locked or hidden the channels. See Chapter 6: Locks for information on locking and unlocking the receiver.
–
You may have the wrong list showing in the Program Guide. Press GUIDE to open
the Program Guide. Press GUIDE again to select the next Favorites List. Press
GUIDE repeatedly to scan through all the available lists. See Favorites Lists for
more information.
Pay Per Programs
Order and Watch Pay-Per-View
What you’ll find in this chapter:
• ORDERING A PAY-PER-VIEW PROGRAM
• REVIEWING PAY-PER-VIEW ORDERS
25
Chapter 4
Ordering a Pay-Per-View Program
ORDERING A PAY-PER-VIEW PROGRAM
To order Pay-Per-View programs, you must connect the receiver to your broadband home
network through the Ethernet port. After you order a Pay-Per-View program, you can
watch it on all of the broadband-connected receivers on your DISH account. Using the
remote control, you can order the exact same program for each receiver but you pay for
the program only once (the program must be the same date, time, and channel). However,
replays of programs are separate events.
Note: Once you confirm an order for a Pay-Per-View program, you cannot cancel the
order, and you will be billed for it.
REVIEWING PAY-PER-VIEW ORDERS
Use this feature to review events you’ve ordered, including those you have watched and
those you purchased but have not yet watched.
26
Pay-Per-View
Tips
TIPS
•
You can connect an external hard-disk drive to the USB port on the back panel of the
receiver and record programs (see page 68).
•
You can prevent others from purchasing Pay-Per-View programs by using locks.
•
Tune to Channel 500 for a list of what’s playing on Pay-Per-View.
QUESTIONS
•
How can I order an event for all my receivers?
–
Order on each receiver, one at a time with the remote control. Make sure broadband Internet is connected to each receiver.
–
Order the event over the phone 1-800-333-DISH (3474).
–
Order the event online at mydish.com/ppv.
•
Will I be charged more than once for ordering the same Pay-Per-View on two or
more receivers? If you’re using the remote control, you won’t be charged more than
once as long as it is the same exact event (for example, at the same time or All Day
events).
•
Why doesn’t my Program Guide show any Pay-Per-View channels? You may be
using a Favorites List that doesn’t include Pay-Per-View channels. Press GUIDE to
open the Program Guide and then press GUIDE again until you see All Chan in the
upper left corner of the Program Guide. See Chapter 5: Favorites Lists for more
information on using Favorites Lists.
27
Chapter 4
Notes
28
Favorites Lists
Setting Up Your Favorites Lists
What you’ll find in this chapter:
• WHAT ARE FAVORITES LISTS?
• CREATING OR CHANGING FAVORITES LISTS
• NAMING FAVORITES LISTS
• USING FAVORITES LISTS
29
Chapter 5
What are Favorites Lists?
WHAT ARE FAVORITES LISTS?
Favorites Lists are custom lists of your favorite channels. You can create and change the
lists, adding and removing channels as you wish. Your favorite channels can be grouped
into up to four lists.
•
When using a Favorites List, the Program Guide and Browse Banner display only the
channels in that Favorites List. When you use the remote control UP or DOWN
ARROW to change channels, the receiver skips channels that are not on the list.
•
The My Channels list contains all the channels in your DISH package. You cannot
make any changes to the My Channels list, except by changing your package.
•
The My HD Channels list contains all of the HD channels in your DISH package, as
well as over-the-air digital channels if your receiver is connected to an over-the-air
antenna via an optional USB Over-the-Air Tuner.
•
The All Channels list contains all the channels, including channels not in your current
DISH package. You cannot make any changes to the All Channels list.
•
Each Favorites List has a unique color in the Program Guide. You can also give each
list a name. The four lists are named List 1, List 2, List 3, and List 4, until you change
the name. The lists are empty until you add channels to them.
•
If you choose a program using Themes or by entering a channel number using the
remote controls, the receiver tunes to the channel for that program whether or not that
channel is on the active Favorites List.
•
You can include over-the-air channels in your Favorites Lists if an over-the-air antenna
is connected to your receiver via an optional USB Over-the-Air Tuner.
CREATING OR CHANGING FAVORITES LISTS
You can create, add channels to, and remove channels from a Favorites List. When you
use your Favorites List only those channels in your list are shown in the Program Guide
and Browse Banner.
1
2
4
Modify Selected List:
List 1
5
632 - MLB
3
631 - MLB
630 - MLB
629 - MLB
628 - MLB
Modify List
Preferences
8
Favorites
2
30
626 - MLB
Select Modify List
Select list to
Press MENU,
select Preferences, create or change
then Favorites
Done
627 - MLB
Select Done
Add or delete channels
from the list (a mark
next to the channel
indicates that channel
will be part of the
Favorites List)
Favorites Lists
Naming Favorites Lists
1 Press MENU on your DISH remote control. Select Preferences, and then Favorites.
2 Select the list that you want to change, or select List 1, List 2, List 3, or List 4 to create a
list.
3 Select Modify List.
4 Using the SELECT button, add or delete channels from the list.
5 Select DONE.
NAMING FAVORITES LISTS
You can name your Favorites Lists whatever you want, up to eight characters long.
1
2
4
3
Preferences
8
Edit Name
Favorites
2
Select Edit
Name
Press MENU,
select Preferences,
then Favorites
Select list to
change
Use the Alpha-Numeric Pad on the
remote or the On Screen Keyboard
to edit Favorite List Name
Enter List Name:
Family_
G H
I
J
K
A B C D
L M N O P Q R
S
T
U
V W X
1
2
Back
3
4
E
F
Y
Z
'
-
.
&
5
6
7
8
9
0
Space
5
Done
Select Done
Enter the name
for the list
1 Press MENU on your DISH remote control. Select Preferences, and then select
Favorites.
2 Select the list that you want to rename.
3 Select Edit Name.
4 Enter the name you want for the list.
5 Select Done.
31
Chapter 5
Using Favorites Lists
USING FAVORITES LISTS
Press GUIDE to open the Program Guide. Press GUIDE again to select the
next Favorites List. Press GUIDE repeatedly to scan through all the available
lists.
Note: GUIDE only works in this manner if the Guide button is selected under
MENU, Preferences, Favorites and Guide Options.
You can tell which favorites lists is active by looking in the Program Guide.
List: All Chan
TIPS
•
Two lists cannot have the same name.
•
Pressing GUIDE to switch Favorites Lists functions only if you have added channels to
the Favorites List. If you have not created a Favorites List, pressing GUIDE switches
the receiver between the All Chan, My Channels, and My HD Channels Lists.
•
Locked and hidden channels do not display in Favorites Lists.
QUESTIONS
•
32
Why are channels missing from the Program Guide?
–
You might have a Favorites List that does not contain those channels. Press
GUIDE until the All Chan or My Channels list displays.
–
You might have channels locked and hidden.
Locks
Securing Your Receiver
What you’ll find in this chapter:
• WHAT ARE LOCKS?
• CREATING OR CHANGING RATINGS LOCKS
• CREATING OR CHANGING CHANNEL LOCKS
• LOCKING OR UNLOCKING PAY-PER-VIEW
CHANNELS
• HIDING ADULT CONTENT OR LOCKED
CHANNELS
• LOCKING OR UNLOCKING THE FRONT PANEL
• CREATING OR CHANGING A PASSWORD
• LOCKING AND UNLOCKING YOUR RECEIVER
33
Chapter 6
What are Locks?
WHAT ARE LOCKS?
Locks allow you to password-protect programming based on ratings, or on a channel-bychannel basis. When you have locked the receiver:
•
If you try to access a locked item or open the Locks menu, the receiver displays a
message prompting you to enter the password.
•
The receiver allows you three attempts to enter the correct password. If you fail to
enter the correct password, the receiver does not allow you to try again for several
minutes.
•
If you enter the correct password, you can access the locked item or open the Locks
menu.
•
If you exit a locked item or close the Locks menu, you must enter the password to
access the item again.
Locking the receiver is a two-step process:
1 Create the locks that you want.
•
Ratings Locks—locks programs based on ratings.
•
Channel Locks—locks channels regardless of content.
•
Lock PPV—prevents unauthorized pay-per-view ordering.
•
Hide Adult or Hide Locked—hides adult channels or locked channels from being
displayed in the Program Guide and other channel lists.
•
Front Panel Lock—prevents the front panel buttons from being used.
2 Lock the receiver.
When the receiver is locked, anyone who wants to access locked items must enter the
password.
34
Locks
Creating or Changing Ratings Locks
CREATING OR CHANGING RATINGS LOCKS
You can lock programs based on Motion Picture Association of America (MPAA) ratings
(PG, PG-13, etc.) and expanded ratings (violence, language, etc.).
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. Select OK.
3 Select Ratings Locks.
4 Highlight the least restrictive rating that you want to block. Press SELECT to lock the
highlighted rating and all ratings more restrictive than it (for example, locking PG-13
automatically locks R and NC-17).
MPAA Ratings
G—General Audiences. A G-rated motion picture contains nothing in theme, language,
nudity, sex, violence or other matters that, in the view of the Rating Board, would offend
parents whose younger children view the motion picture. The G rating is not a “certificate
of approval,” nor does it signify a “children’s” motion picture. Some snippets of language
may go beyond polite conversation but they are common everyday expressions. No
stronger words are present in G-rated motion pictures. Depictions of violence are minimal.
No nudity, sex scenes, or drug use are present in the motion picture.
PG—Parental Guidance Suggested. Some Material May Not Be Suitable For
Children. A PG-rated motion picture should be investigated by parents before they let
their younger children attend. The PG rating indicates, in the view of the Rating Board,
that parents may consider some material unsuitable for their children, and parents should
make that decision. The more mature themes in some PG-rated motion pictures may call
for parental guidance. There may be some profanity and some depictions of violence or
brief nudity. But these elements are not deemed so intense as to require that parents be
strongly cautioned beyond the suggestion of parental guidance. There is no drug use
content in a PG-rated motion picture.
35
Chapter 6
Creating or Changing Ratings Locks
PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For
Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to
determine whether their children under age 13 should view the motion picture, as some
material might not be suited for them. A PG-13 motion picture may go beyond the PG
rating in theme, violence, nudity, sensuality, language, adult activities or other elements,
but does not reach the restricted R category. The theme of the motion picture by itself will
not result in a rating greater than PG-13, although depictions of activities related to a
mature theme may result in a restricted rating for the motion picture. Any drug use will
initially require at least a PG-13 rating. More than brief nudity will require at least a PG-13
rating, but such nudity in a PG-13 rated motion picture generally will not be sexually
oriented. There may be depictions of violence in a PG-13 movie, but of the harsher
sexually-derived words, though only as an expletive, initally requires at least a PG-13
rating. More than one such expletive requires an R rating, as must even one of those
words used in a sexual context. The Rating Board nevertheless may rate such a motion
picture PG-13 if, based on a special vote by a two-thirds majority, the Raters feel that most
American parents would believe that a PG-13 rating is appropriate because of the context
or manner in which the words are used or because the use of those words in the motion
picture is inconspicuous.
R—Restricted. Children Under 17 Require Accompanying Parent or Adult Guardian. An
R-rated motion picture, in the view of the Rating Board, contains some adult material. An
R-rated motion picture may include adult themes, adult activity, hard language, intense or
persistent violence, sexually-oriented nudity, drug abuse or other elements, so that
parents are counseled to take this rating very seriously. Children under 17 are not allowed
to attend R-rated motion pictures unaccompanied by a parent or adult guardian. Parents
are strongly urged to find out more about R-rated motion pictures in determining their
suitability for their children. Generally, it is not appropriate for parents to bring their young
children with them to R-rated motion pictures.
NR/AO—Not Rated. Programs created before MPAA rating system have an NR/AO
rating. Also, if connection to the satellite is lost, the NR/AO rating appears.
TV Ratings
TV Ratings contain information about the audience and a content label.
TV-Y—All Children. This program is designed to be appropriate for all children. Whether
animated or live-action, the themes and elements in this program are specifically designed
for a very young audience, including children from ages 2-6. This program is not expected
to frighten younger children.
TV-Y7—Directed to Older Children. This program is designed for children age 7 and
above. It may be more appropriate for children who have acquired the developmental
skills needed to distinguish between make-believe and reality. Themes and elements in
this program may include mild fantasy violence or comedic violence, or may frighten
children under the age of 7. Therefore, parents may wish to consider the suitability of this
program for their very young children.
TV-Y7-FV—Directed to Older Children - Fantasy Violence. For those programs where
fantasy violence may be more intense or more combative than other programs in this
category, such programs will be designated TV-Y7-FV.
36
Locks
Creating or Changing Ratings Locks
TV-G—General Audience. Most parents would find this program suitable for all ages.
Although this rating does not signify a program designed specifically for children, most
parents may let younger children watch this program unattended. It contains little or no
violence, no strong language and little or no sexual dialogue or situations.
TV-PG—Parental Guidance Suggested. This program contains material that parents
may find unsuitable for younger children. Many parents may want to watch it with their
younger children. The theme itself may call for parental guidance and/or the program may
contain one or more of the following: some suggestive dialogue (D), infrequent coarse
language (L), some sexual situations (S), or moderate violence (V).
TV-14—Parents Strongly Cautioned. This program contains some material that many
parents would find unsuitable for children under 14 years of age. Parents are strongly
urged to exercise greater care in monitoring this program and are cautioned against letting
children under the age of 14 watch unattended. This program may contain one or more of
the following: intensely suggestive dialogue (D), strong coarse language (L), intense
sexual situations (S), or intense violence (V).
TV-MA—Mature Audience Only. This program is specifically designed to be viewed by
adults and therefore may be unsuitable for children under 17. This program may contain
one or more of the following: crude indecent language (L), explicit sexual activity (S), or
graphic violence (V).
Content Labels—TV Parental Guidelines may have one or more letters added to the
basic rating to let parents know when a show may contain violence, sex, adult language,
or suggestive dialogue.
D—suggestive dialogue (usually means talks about sex)
L—coarse or crude language
S—sexual situations
V—violence
FV—fantasy violence (children’s programming only)
5 Select the expanded rating code(s), if you want to also lock these ratings.
6 To unlock a rating code, select the code.
7 Select Done. Make sure the receiver is locked.
37
Chapter 6
Creating or Changing Channel Locks
CREATING OR CHANGING CHANNEL LOCKS
You can lock any channel, including Pay-Per-View and over-the-air channels. This type of
lock keeps anyone from viewing these channels unless they enter the correct password.
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. Select OK.
3 Select Channel Locks.
4 Highlight and select each channel that you want to lock or unlock. Press UP or DOWN
ARROW to highlight the channel. You can also move to each channel number using the
NUMBER PAD. If the checkbox next to the channel has a checkmark, the channel is
locked.
5 Select Done. Make sure the receiver is locked.
38
Locks
Locking or Unlocking Pay-Per-View Channels
LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS
This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these
channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You
also can lock individual Pay-Per-View channels by using channel locks.
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver
displays stars (*) as you enter the digits of the password. Select OK.
3 Select Lock PPV or Unlock PPV, then select Yes. Make sure the receiver is locked.
HIDING ADULT CONTENT OR LOCKED CHANNELS
When you hide adult channels or locked channels, you prevent the Program Guide,
Themes lists, and the Browse Banner from displaying adult channels or locked channels.
It also prevents anyone from choosing these channels by using the UP or DOWN
ARROWS or the remote control NUMBER PAD.
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. Select OK.
39
Chapter 6
Locking or Unlocking the Front Panel
3 Select Hide Adult to remove the adult channels from the channel lists or Show Adult to
display the adult channels in channel lists. Select Hide Locked to remove locked
channels from the channel lists or Show Locked to display locked channels in channel
lists.
4 Select Yes. Make sure the receiver is locked as described on page 41.
LOCKING OR UNLOCKING THE FRONT PANEL
This lock keeps anyone from using the front panel buttons unless they enter the correct
password, but it does not lock the remote control buttons.
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver
displays stars (*) as you enter the digits of the password. Select OK.
3 Select Front Panel Lock to lock or unlock the front panel.
4 Select Yes. Make sure the receiver is locked as described on page 41.
40
Locks
Creating or Changing a Password
CREATING OR CHANGING A PASSWORD
The first thing to do before using the receiver locks is set up your password.
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver
displays stars (*) as you enter the digits of the password. Select OK.
3 To change your password, select Change Password. To create a new password, select
Lock System.
4 If requested, enter the current password using the NUMBER PAD. Select OK.
5 Press SELECT.
6 Enter the new password using the NUMBER PAD. Select OK.
7 Enter the new password again for confirmation, using the NUMBER PAD. The receiver
displays stars (*) as you enter the digits of the password. Select OK.
8 Memorize the new password. From now on, you must enter this password to lock or
unlock the receiver. If you forget your password, you will need to call our Customer
Service Center.
LOCKING AND UNLOCKING YOUR RECEIVER
You must lock the receiver for any receiver locks you set to take effect. To lock the
receiver, you must first create a password (see Creating or Changing a Password in the
previous section). Be sure to refer to this section whenever you set any lock on your
receiver.
41
Chapter 6
Tips
1 Press MENU and select Locks.
2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver
displays stars (*) as you enter the digits of the password. Select OK.
3 Select Lock System or Unlock System. If you are locking the receiver, the receiver
displays a message prompting you to enter a password.
4 Enter a password, using the NUMBER PAD. The receiver displays stars (*) as you enter
the digits of the password. Select OK.
5 Confirm the password by re-entering it. Select OK. All the locks you have set are now in
effect.
TIPS
•
If the receiver displays a message prompting you to enter a password, the receiver is
locked.
•
When you lock a rating, you also lock all other more restrictive ratings. For example, if
you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO
ratings are also locked.
QUESTIONS
42
•
Why didn’t a lock I set take effect? You have to lock the receiver for any lock you set
to take effect.
•
What do I do if I forget my password? If you forget your password, you will need to
visit mydish.com or call our Customer Service Center at 1-800-333-DISH (3474).
Your DISH Account
Accessing Your Information
What you’ll find in this chapter:
• CUSTOMER SUPPORT
43
Chapter 7
Customer Support
CUSTOMER SUPPORT
An important feature of your satellite TV receiver is Customer Support. This menu
provides convenient access to your DISH account to review your statement, pay your bill,
upgrade programming, and more. Make sure you connect an active broadband Internet
connection through the Ethernet port to use the Customer Support Features.
Press MENU and then select Customer Support.
TIPS
•
44
Whenever you want to exit and return to watching programming, press VIEW LIVE TV
and you’ll be taken to the last channel you were watching.
Timers
Setting Up and Using Timers
What you’ll find in this chapter:
• TIMERS
• USING THE TIMERS LIST
• SETTING UP AN AUTOMATIC TIMER
• SETTING UP A MANUAL TIMER
• DELETING A TIMER
• OVERLAPPING TIMERS
• ENABLING RECORD LINK
45
Chapter 8
Timers
TIMERS
A timer is your instruction telling the receiver the programs you want to view in the future.
If you have an external hard drive connected to the receiver, you have a 9 day Electronic
Program Guide and Event Based Recording. For record timers, you select a specific
program on a specific channel, and tell the receiver how often you want to record that
program. For more information on connecting an external hard drive, see page 68.
Timer Types
Unless you have an external hard drive enabled, there are two types of timers:
•
Auto Tune—automatically changes the channel for live viewing of the event.
•
Reminder—creates an on-screen reminder when the event is about to air.
Timer Frequency
Deciding how often you want to watch a program will help you make the best choice:
46
•
All Episodes—records each time the selected program airs on that channel.
•
New Episodes—records current season programs each time they first occur on that
channel.
•
Once—records a program once (good for movies, sporting events, or other one-time
programs).
•
Weekly—records a program once a week, at that time, on that channel.
•
Daily—records a program once a day, at that time, on that channel.
•
Mon-Fri—records a program once a day, Monday through Friday, at the selected
time, on that channel.
Remote Control
Timers
When a Timer Starts
For two minutes before a timer starts a recording, the receiver may
display a digital countdown (timer reminder) on the TV screen.
This countdown disappears when the program begins. While the
countdown is displayed, you can do one of the following options:
1:41
•
Press CANCEL to clear the symbol from the TV screen. This does not stop the timer
from starting.
•
Press INFO or SELECT to see more information on the timer. If you do this, you have
the following choices:
–
Select OK to continue with the timer.
–
Select Stop Timer to stop the timer.
Note: Pressing INFO on the timer reminder only works one time. Subsequently pressing
INFO results in the current program’s information being displayed
Special Considerations When Using Timers
•
For Locked Programs—you must enter the receiver password before you can create
an automatic timer. You can create a manual timer for a locked program without
entering the password. However, if you do this when the timer operates, the receiver
may display only an error or password entry menu.
•
For Pay-Per-View Programs—you must order a Pay-Per-View program when you
create a timer for it.
•
For Blacked Out Programs—if you set a timer for a program that is blacked out in
your area, when the timer operates the receiver may only display an error.
Reasons Why Timers are Skipped
If a timer is skipped, the reason is stated on the Timers List.
•
Priority—this timer had a lower priority than other events scheduled at the time.
•
User—a user chose to skip that timer.
•
Duplicate event—there is already another timer set for that program.
•
Not a new episode—used for New Episode timers. Currently, a New Episode is one
that has the current year listed in the Program Guide information.
•
Incorrect event—for Weekly, Daily and Monday-Friday timers. If the guide has a
different event listed, then the timer will be skipped. For example, the timer was set up
on a Saturday for Daily, but the program is broadcast only Monday-Friday, so the timer
will be skipped on the weekends.
If an external hard drive is connected, an additional reason may be on the Timers List.
•
Event exists in DVR—the program was already recorded to the external hard drive
and can be seen in the Daily Schedule list.
47
Chapter 8
Using the Timers List
USING THE TIMERS LIST
Use the Timers List to:
•
View the general list of timers.
•
Create a Manual timer.
•
Edit a timer.
1
2
Delete
or
Edit
Timers
7
Select
Delete or Edit
Press MENU,
and select Timers
SETTING UP AN AUTOMATIC TIMER
You can create an automatic timer for a future event. The following instructions explain the
simplest way to set up an automatic timer.
EXT
Maximum Events For This Timer: All
1 Find the future program you want to record using the Program Guide or Browse Banner.
The program can be a satellite or over-the-air program.
Note: You may not be able to create automatic timers on all over-the-air channels.
2 Select the future event. The Create Timer screen displays.
3 Select the Timer Frequency.
4 Select a Timer Type.
5 Select Create Timer to finish making the new timer.
48
Remote Control
Setting Up a Manual Timer
SETTING UP A MANUAL TIMER
1
2
3-4
Select Create
Timer
Priority: 4 of 4
Timer
Frequency
Once
Weekly
Daily
Mon-Fri
Create Timer
Timer
Type
VCR
Auto Tune
Reminder
Ext
5
6
118 - A&E
116 - GAME
Start Early: 1min
End Late: 3min
114 - E!
Timers
Select the
frequency and
type of timer
7
112 - HGTV
Select
channel
Edit Time
Select Edit
Time
Press MENU,
and select Timers
9-10
7-8
Channels
120 - HIST
Start Time:
Hr./Min.
7:01
End Time:
Hr./Min.
AM
PM
7:05
Date:
Mo./Day
AM
PM
Create Timer
1/22
Done
Timer Properties
Type: Reminder
Frequency: Once
Duration: 2hr 5min
Select Create
Enter the time
Timer
you want the timer
and then
to start and end
Done
1 Press MENU and select Timers.
2 Select Create Timer.
3 Select the Timer Frequency.
4 Select a Timer Type.
5 Select the channel (satellite or over-the-air), using the remote control ARROWS or NUMBER PAD to find the channel.
6 Select Edit Time.
7 Set the Start Time and End Time, being sure to specify AM or PM.
8 Set the Date.
9 Select Create Timer.
10 Select Done.
DELETING A TIMER
1
2
5:18pm
3
Delete
Timers
Select Delete
7
Press MENU,
and select Timers
Select Timer(s)
you want to delete
1 Press MENU and then select Timers.
2 Select the timers to delete.
3 Select Delete. The timers are deleted.
49
Chapter 8
Overlapping Timers
OVERLAPPING TIMERS
If you try to create event timers for overlapping programs, the receiver displays a screen
with the dates and times of both programs. The receiver also displays this screen if a
program time has changed, causing one timer to overlap another. You must delete or edit
one of the timers.
ENABLING RECORD LINK
Your receiver has a timer feature called Record Link. This feature sends data (audio,
video, and other commands) to an external device that you can connect to the receiver’s
RCA-type or S-video outputs. This timer type allows the receiver to tell the external device
to start and stop recording, allowing the program to be stored on an external device. To
enable Record Link:
1
2
MENU
ERD Setup
Main Menu
Program Guide
1
Themes & Search
2
Customer Support
3
DishHOME
4
Locks
5
System Setup
6
Timers
7
Preferences
8
Cancel
0
3
Thursday, January 20
114 E!
6:25 pm
Select ERD Setup
Disable recordings to an external device
Enable recordings to an external device
4
OK
Celebrity Homes
5:30 pm - 7:00 pm NR
System Setup
6
Installation
1
VCR Setup
7
Select Enable
recordings to an
external device
Select OK
Press MENU,
select System Setup,
then Installation,
then VCR Setup
TIPS
•
50
It’s very important to leave the receiver enabled to receive updates. By doing this, the
receiver can have the latest software and Electronic Program Guide information.
Make sure the Updates feature is enabled.
Remote Control Setup
Setting Up Your Remote Control
What you’ll find in this chapter:
• IMPROVING RECEIVER CONTROL
• OPERATING OTHER DEVICES
• THE RECOVER BUTTON
• SENDING DISCRETE POWER ON AND OFF
51
Chapter 9
Improving Receiver Control
IMPROVING RECEIVER CONTROL
These instructions help you improve your remote control settings to best operate your dish
antenna.
Making the Remote Work with the Receiver
These instructions configure your remote.
1
Turn your receiver
and TV on, and press
SYSTEM INFO on the
front of the receiver
Confirm that
you see the
System Info screen
Press RECORD.
The receiver then
matches the
remote’s address
Confirm that your
remote operates your
receiver by pressing
remote buttons
1 Turn your receiver and TV on, and press SYSTEM INFO on the front of the receiver.
2 Confirm that you see the System Info screen.
3 Press RECORD on your remote. The receiver then matches the remote’s address.
4 Confirm that your remote operates your receiver by pressing remote buttons. If this is not
working, go back to step 3.
Changing the Remote Control Address
Because UHF signals travel long distances and go through walls, a neighbor’s remote
may control your receiver by mistake. To prevent this, you can change the remote
address.
52
Receiver Customization
Improving Receiver Control
1 Press SYSTEM INFO on the receiver's front panel. The System Info screen displays on
the TV and shows the Remote Address.
Write down the Remote Address:
2 Press and hold SAT on your remote control for about three seconds, until all of the Mode
buttons light up, and then release SAT.
3 Use the NUMBER PAD to enter any number between 1 and 16, but not the one you wrote
in step 1.
4 Press POUND (#). If you entered the address correctly, SAT flashes three times.
Write down the number you entered:
5 Press RECORD. Make sure the Remote Address you see on the System Info screen is
the same as the one you entered in step 3. If it isn't, the remote cannot control the
receiver.
6 Press SELECT to close the System Info screen.
Checking the Remote Control Address
1 Press and hold SAT for three seconds, until all of the Mode buttons light up, and then
release SAT.
2 Press POUND (#) twice. The SAT mode button flashes the same number of times as the
address number (for example, three flashes means address 3).
53
Chapter 9
Operating Other Devices
Confirming Remote Control Operation
2
1
3
Check batteries
and press
SAT Mode
If no operation,
press SYSTEM INFO
on the receiver to
display the System
Info Screen
Press
RECORD
4
Press
POWER
1 Make sure the remote has fresh batteries and is in SAT mode.
2 Press SYSTEM INFO on the receiver front panel to display the system information screen.
3 Press RECORD on the remote control:
•
The Remote Address in the System Info screen changes to match the address preset
in your remote control.
4 Press POWER on the remote control to turn on/off receiver.
OPERATING OTHER DEVICES
To use the remote control to operate other devices (such as a TV, VCR, DVD player, tuner,
amplifier, or DISH antenna), you must first program it to operate these other devices. You
can do this by either following the instructions in Programming Using Device Code Tables
or the Programming Using Device Codes Scan procedure.
Remote Control Modes
Use the remote control’s mode buttons, SAT (satellite receiver or dish antenna), TV (for a
TV), DVD (for a VCR or a DVD/Blu-ray Disc™ player), and AUX (“auxiliary,” for a second
TV, a VCR or disc player, a tuner, an audio amplifier, or a second DISH antenna) to set the
remote to the correct mode for the device. To change the mode, press the button for the
device you want the remote to operate. The mode button lights for two seconds to show
you have set the remote to that mode.
Limited Mode
You can program your remote control in Limited Mode to keep from accidentally changing
the channel on your TV or VCR and causing a snowy or blue screen. When the remote
control is in Limited Mode for TV mode, you will only be able to use POWER, MUTE, and
VOLUME functions for your TV. When the remote control is in Limited Mode for VCR
mode, you will only be able to use POWER and the VCR functions for your VCR.
Note: Limited Mode is not used with amplifiers.
54
Receiver Customization
Operating Other Devices
Turning Limited Mode On and Off
Press PAGE UP to
turn Limited Mode on.
Press PAGE DOWN to
turn Limited Mode off
Press and hold the
correct Mode button until
all Mode buttons light.
Release Mode button
Press POUND (#)
1 Press and hold the correct mode button (for example, TV) until all of the mode buttons
light. Release the mode button.
2 Press:
•
PAGE UP to turn Limited Mode on.
•
PAGE DOWN to turn Limited Mode off.
3 Press POUND (#).
Combination Devices
If you are programming the remote to operate a combination device, such as a TV/VCR or
a TV/DVD, program the remote control in one mode, and then repeat the procedure in the
other mode. For example, to program the remote to control a TV/VCR using code 748,
follow the instructions to program the remote to control the TV using code 748, and then
repeat the instructions for the VCR using the same code.
Programming Using Device Code Tables
Program the remote to control other devices using device codes.
1
2
DVD
3-4
DVD
Turn
device on
Find code Press & hold
in tables Mode button
until all Mode
buttons light up
5-6
7
8
Press
Press
Enter
POUND
POWER
code
to see if device
from table
turns off
9-11
DVD
Test to make
sure code
works
1 Turn the device on, using the device’s front panel buttons or its remote control.
55
Chapter 9
Operating Other Devices
2 Using the insert of device names and codes that came with the remote control, find the
brand name of the device. If the brand is not listed, see Programing using Device Codes
Scan.
3 Press and hold the Mode button until all the other mode buttons light up, and then release
the button. The Mode button flashes. For example, hold TV for a TV until all of the other
mode buttons light. When you release it, TV flashes.
4 For AUX only. Press 0 for a second TV, 1 for a second DVD and/or VCR, 2 for a tuner or
amplifier, or audio receiver. If you are not programming in AUX mode, skip to step 5.
5 Enter one of the three-digit device codes for your brand from the table using the number
buttons. The three-digit device code should be for the brand name of your device that you
found in step 2.
6 If you want to program Limited Mode, press 1. If not, skep to step 7. See Limited Mode for
more information.
7 Press POUND (#). The Mode button flashes three times.
8 Press POWER to turn off the device. If the device does not turn off, go to step 10. If the
code works, the device turns off.
9 Turn the device back on and try some other buttons to make sure they work. If the code
works for other buttons, stop here. Sometimes POWER works when other buttons do not.
If in Limited Mode, try VOLUME or MUTE.
10 If the code does not work, repeats steps 3 through 9 with the next device code from the
insert. Try every code listed for your brand until one works for your device.
11 If you are unable to find a code that works, try Programming Using Device Codes Scan.
Programming Using Device Codes Scan
If the code for your device is not listed in the insert, use this procedure to scan the remote
control’s memory for the device code.
1
2-3
4
5
DVD
Turn
device on
Press & hold
Press
Mode button
until all Mode POWER
buttons light up
Press UP or
DOWN Arrow
until device
turns off
6
Press
POUND
7-8
DVD
Turn device back
on and test to
make sure code
works
1 Turn the device on, using the device’s front panel buttons or its remote control.
2 Press and hold the mode button until all the other mode buttons light up, and then release
the button. The mode button flashes. For example, hold TV for a TV until all of the other
mode buttons light. When you let go, TV flashes.
56
Receiver Customization
Operating Other Devices
3 For AUX Mode only. Press 0 for a second TV, 1 for a second DVD and/or VCR, or 2 for a
tuner, amplifier, or audio receiver. Press STAR(*). This step programs the type of device
that you want to program in AUX mode. If you are not programming in AUX mode, skip to
step 4.
4 Press POWER. Your remote is now in scan mode.
5 Press the UP or DOWN ARROW repeatedly until the device turns off. As you press the UP
or DOWN ARROW, the remote tries each code in the memory to see if it can turn off the
device. When the device turns off, you have found a code that might work.
Note: The mode button for the device flashes rapidly eight times when you have scanned
all the codes for that device.
6 Press POUND (#). The mode button flases three times if the code was entered correctly.
This stores the code you found.
7 Turn the device back on and try some other buttons to make sure they work. Sometimese
POWER works when other buttons do not. If using Limited Mode, try VOLUME or MUTE.
8 If necessary, repeat this procedure until you have tried all the codes. You may need to
repeat the scan to find the best code for your device.
57
Chapter 9
Operating Other Devices
Learning From Another Device’s Remote
Use this procedure if you are unable to find a code that allows your DISH remote to control
your device of if some of the commands are not functioning as you expect after
programming your DISH remote to control your device (in TV, DVD, or AUX modes). Use
this procedure to have your DISH remote learn the commands of the other device’s
remote control.
The remote control can learn commands in one of two ways:
•
You can follow the instructions for using device codes to program a specific mode, and
then learn commands that add new or overwrite existing functions of the remote
control’s buttons in this mode. For this type of learning, any button without a learned
command keeps the previous command (if any) for that device code. To progrm a
specific mode, use the instructions for Programming Using Device Code Tables on
page 55 or Programming Using Device Code Scan on page 56.
or
•
Each button on this remote learns a command from the device’s original remote
control. For this type of learning, any button without a learned command keeps the
previous command (if any) for that device code.
Learning can occur only in TV, DVD, or AUX modes. The Mode
buttons (SAT, TV, DVD, and AUX) cannot learn a command. For
each Mode button, the POWER button can be learned to turn
the devices associated with that Mode on and off.
Note: The TV POWER button turns the TV on and off in all Modes. It cannot be learned.
Note: The remote times out if a button is not pressed within 20 seconds. If the remote
times out, then start the learning process over again.
To have the DISH remote control learn specific commends for another dvice, complete the
following steps.
1 Ensure the DISH remote control is working with the receiver (see Making the Remote
Work with the Receiver on page 52).
2 Place both the DISH remote and the original device’s remote control on a flat, stable
surface. Point the front of the original device’s remote to face the small square (IR
window) on the front, left-hand side of the DISH remote, as shown below. The remotes
should be no more than 3” apart.
less than
3 inches
SAT
TV
MEN
U
I
MU
TE
TV
PO
W
ER
V
C
R
H
T
E
M
AU
LL
E
G
A
P
CA
E
RE
M
U
L
O
V
E
S
V
R
E
C
A
N
V
T
C
E
L
IP
K D
SW
F
E
S
D
P
P
O
N
D
W
F
Y
A
L
TIO
S
O
W
W
IE
V
U
A
P
58
SI
E
ID
D
B
R
U
G
FO
IN
SKIP
CK
X
Receiver Customization
Operating Other Devices
3 On the DISH remote, press and hold the Mode button you want to use for the device until
all the Mode buttons light up (approximately three seconds), and then release it. The
selected Mode button flashes continuously.
4 To start learning commands for this mode, select one of the following choices:
•
If you have found a code for the device and programmed it into the remote, press and
release RECALL (the Mode light goes off when RECALL is pressed and comes on
when released), then hold the RECORD button until the Mode button is lit again
(about three seconds). The Mode button remains lit while learning.
•
If the device code has not been programmed for that device or if you are unable to find
a code, press and hold the RECORD button until the Mode button is lit (about three
seconds). The Mode button remains lit while learning.
5 On the DISH remote, press and release the button you want the DISH remote to learn
from the original device’s remote. The Mode light goes off and comes back on.
6 On the original device’s remote control, press and hold the button you want learned until
the Mode light goes out and comes back on. You may need to press and hold the button
on the original remote several times before the DISH remote learns the command.
•
If the DISH remote learns the command, the Mode light flashes off and then back on.
•
If the Mode light flashes three times and remains lit, the DISH remote did not learn the
command.
less than
3 inches
SA
T
TV
I
MENU
MUT
E
TV
PO
W
ER
V
C
R
H
T
E
M
V
E
S
AU
O
L
U
X
M
V
B
E
D
ID
U
G
LL FO
IN
E
G
A
P
CA
E
RE
SKIP
CK
R
R
E
S
O
W
C
W
IE
V
N
V
T
A
C
E
L
E
S
IP
K D
SW
F
U
A
P
D
D
W
F
Y
A
L
P
O
TIO
N
P
SI
7 After a button has learned a command successfully, repeat step 5 and step 6 until all
commands you want have been learned.
8 Press and release one of the Mode buttons on the DISH remote to end the learning
sequence. This saves all the commands for that mode and exits learning to return to
normal remote control operation.
To cancel learning, do not press any buttons on either remote control for at least
20 seconds. The DISH remote control times out and returns to normal operation.
Note: If the remote control batteries are too low for learning, all the Mode buttons blink
quickly eight times. Learning ends without saving learned commands, and the remote
returns to normal operation. Change the batteries and begin learning again.
Note: No learned commands are saved if the DISH remote control times out before
completion.
59
Chapter 9
Operating Other Devices
Checking the Device Codes
You can find out what device code you’ve set for each remote control mode (TV, DVD, and
AUX).
DVD
DVD
1 Press and hold the appropriate mode button until all the other mode buttons light up, and
then release the button. The Mode button flashes. For example, hold TV for a TV until all
of the other mode buttons light. When you let go, TV flashes.
2 Press POUND (#) twice. Watch the mode light to determine your code. The mode button
flashes the number for each digit of the device code, with a pause between the groups of
flashes. A quick flash is for zero. For example, if the code is 570, the Mode button flashes
five times, pauses, flashes several tiems, pauses, and flashes once quickly.
For AUX mode: The first group of flashes tells you what the AUX mode controls. A quick
flash (zero) before the three-digit code is for a TV; one regular flash is for a DVD and/or
VCR; and two flashes for for a tuner, amplifier, or audio receiver.
For a satellite receiver programmed in AUX mode: The AUX mode button flashes the
same number of times as the address number.
For Limited Mode: If you have programmed a TV or DVR/VCR in Limited Mode, the
mode button flashes once at the end of the flash sequence.
60
Receiver Customization
Operating Other Devices
Controlling a Tuner or Amplifier
Use the following remote control buttons to control a tuner, amplifier, or audio receiver.
When the remote control is set up, press the AUX mode button to set the remote to AUX
mode. The AUX mode button stays lit for two seconds to show you’ve set the remote to
AUX mode. Make sure to keep the remote in AUX mode to use the following buttons.
To use the features described in this section, make sure
you are in AUX mode by pressing the AUX Mode button.
AUX
Press this
button for
AUX Mode
Power
Turns the
tuner/amplifier
on and off
Volume & Mute Buttons
Control tuner/amplifier
volume
Select/Arrows
Button
Channel up/down
with the Arrow buttons.
Change tuner/amplifier
inputs with the Select
button
Switching Between TV and Tuner/Amplifier Volume Control
When the remote control is setup to operate your TV, the VOLUME and MUTE buttons will
adjust your TV volume. To use the remote to adjust the volume of a remote-controllable
audio receiver or amplifier instead of adjusting the TV’s volume, use the steps To Use a
Tuner or Amplifier’s Volume Control, below. To switch back to control the TV’s volume, use
the steps To Use the TV’s Volume Control.
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Chapter 9
Operating Other Devices
To Use a Tuner or Amplifier’s Volume Control
Note: You must first program the tuner or amplifier into the AUX mode of the remote
control to use these steps.
2
1
3
Press
Press and hold the POUND
AUX Mode button for
four seconds
(button will flash)
Press the plus
side of VOLUME
4
Press
ZERO
5
6
Test to make
sure volume
Press
Press
POUND
SAT Mode works on device
(AUX button
will flash 3 times)
1 Press and hold the AUX button until all the mode buttons are lit, then let it go.
2 Press the POUND (#) button.
3 Press the PLUS side of the VOLUME button.
4 Press 0.
5 Press POUND (#). The AUX button flashes three times.
To confirm the VOLUME buttons are operating the tuner/amplifier’s volume control, press
SAT and then try adjusting the volume. Your tuner/amplifier’s volume should change
rather than your TV’s volume.
To Use the TV’s Volume Control
1
Press and hold the
TV Mode button for
four seconds
(button will flash)
2
Press
POUND
3
Press the plus
side of VOLUME
4
Press
ZERO
5
6
Test to make
sure volume
Press
Press
POUND
SAT Mode works on the TV
(TV button
will flash 3 times)
1 Press and hold the TV button until all the mode buttons are lit, then let it go.
2 Press the POUND (#) button.
3 Press the PLUS side of the VOLUME button.
4 Press 0.
5 Press POUND (#). The TV button flashes three times.
To confirm the VOLUME buttons are operating the TV’s volume control, press SAT and
then try adjusting the volume. The TV’s volume should change.
62
Receiver Customization
Operating Other Devices
Programming to Control a Second Dish Antenna
If you have a second DISH antenna installed, you can use this remote in AUX mode to
operate your other receiver in addition to operating the first receiver. When you program
the remote to operate the other receiver, the remote sends out IR signals to the receiver
so the line of sight to the second dish antenna must be unobstructed. You can program the
remote control to operate any other DISH antenna, except where UHF is used, such as
TV2 on DISH antennas.
1
Display System
Information
screen and note the
IR Remote Address
2
3
Press and hold the
AUX Mode button until all
Press the
Mode buttons light up
3 button
(Button will Flash)
4
6
5
Enter remote
address from
step one
Press
Press
RECORD
POUND
(AUX button
will flash 3 times)
1 Turn on the other receiver and display the System Info screen as described in that user’s
guide.
Write down the remote control address:
2 Press and hold AUX until all the other mode buttons light up, and then let go of the button.
AUX flashes.
3 Press the 3 button.
4 Use the NUMBER PAD to enter the address you wrote in step 1.
5 Press POUND (#). AUX blinks three times.
6 Press RECORD to ensure the address in the remote matches the address on the
receiver.
63
Chapter 9
The Recover Button
THE RECOVER BUTTON
Use RECOVER if you accidentally change the TV channel or video input and have a
snowy, blue, or black screen on your TV. When you press RECOVER as described below,
the remote control sends commands to your TV to change channels or video inputs to get
back to watching satellite programming. This procedure works only if you have
accidentally changed the TV channel or video input. It does not recover lost satellite signal
(see Troubleshooting Tables on page 94 for information on solving problems).
Note: The remote control must be programmed to operate the TV (and VCR, if applicable)
for RECOVER to work as described. RECOVER will first try to tune your TV to channel 3,
then channel 4, and then other video inputs with each press of RECOVER. You may need
to press RECOVER multiple times to recover your satellite TV video.
Using the Recover Button
To use RECOVER, the remote control must be programmed to operate the TV and, if
installed, the VCR.
Note: Press any remote control button other than RECOVER to end this procedure.
1 Turn on your TV if it isn’t already on.
2 Press and hold the RECOVER button until all the Mode buttons light up.
3 Press the RECOVER button again and wait for the TV or DVD mode buttons to flash once
then all four Mode buttons flash once.
4 When the System Info screen displays, your satellite programming is recovered. Press
SELECT to exit this screen.
If the System Info screen doesn’t display, repeat Steps 2 and 3 until the System Info
screen appears.
64
Receiver Customization
Sending Discrete Power On and Off
SENDING DISCRETE POWER ON AND OFF
Discrete power ON and power OFF IR commands are used when programming macro
commands into universal remotes. Using an ON-only or OFF-only command is more
effective than a toggle ON/OFF command when trying to make sure the dish antenna is
reliably in one state or the other. To send a discrete power ON or OFF command, use the
following steps:
1
4
3
2
or
Press
SAT Mode
until all mode
buttons light up
Press
POWER
Program the
remote control
Press VOLUME UP
for discrete power on
or press VOLUME DOWN
for discrete power off
5
Press any
button
to end this
procedure
1 Program the remote control to control all the devices that you would like to control.
2 Press SAT until all the Mode buttons light up.
3 Press POWER.
4 Press VOLUME UP for discrete power on. Press VOLUME DOWN for discrete power off.
5 Press any button to end this procedure.
QUESTIONS
•
My remote doesn’t control my receiver or other components. What should I do?
–
Put the remote control is in the correct mode.
–
Check the batteries.
–
Check the remote control address.
65
Chapter 9
Notes
66
Customizing Your Receiver
Personalizing Your Satellite Receiver
What you’ll find in this chapter:
• USING AN EXTERNAL HARD DRIVE
• CUSTOMIZING THE GUIDE AND CHANNEL
LISTS
• CHANGING LANGUAGES
• USING CLOSED CAPTIONING
• SETTING UP AUDIO OUTPUT
• RESETTING TO FACTORY DEFAULTS
• SCHEDULING RECEIVER UPDATES
• INACTIVITY STANDBY
67
Chapter 10
Using an External Hard Drive
USING AN EXTERNAL HARD DRIVE
You can expand the storage capacity of your receiver by connecting a compatible USB 2.0
hard disk drive. Connecting an external hard drive to your receiver allows you to record
and archive programs.
Warning
865
The attached USB storage device needs to be
reformatted to support DISH Network DVR
functionality. All existing data on the device will be
erased.
Do you want to reformat the device?
Purchase an
external USB 2.0
Hard Drive
Connect Hard Drive
to receiver’s
USB port
Select Yes
to reformat
the Hard Drive
USB Storage
4
Press DVR and
select USB Storage
Follow the
on-screen prompt
to activate
the feature
Choosing a compatible external hard drive:
•
•
•
•
•
•
The hard drive must have a USB 2.0 connection.
The capacity of the hard drive should be between 40 GB and 2 TB.
Using a hard drive with an external power supply is recommended. External hard
drives powered by the USB cable may or may not function properly with your receiver,
depending on the required power.
Do-it-yourself kits and expandable racks may not be compatible.
Only hard drives that are single-disk units are supported.
Dedicate the hard drive for use only with the receiver; do not use the drive for other
purposes, such as storing computer files.
To use the external hard drive feature:
1 Purchase a USB 2.0 hard-disk drive from a local consumer electronics store.
2 Connect the drive to one of the receiver’s two USB ports, making sure to follow any
instructions that came with the hard drive.
Note: Currently, the receiver supports having one USB device connected at a time. If you
have a second USB device such as a camera or portable media player connected to the
receiver, disconnect it before connecting the external hard drive.
3 If the hard drive is compatible, you’ll receive a popup confirming the connection and
asking if you want to manage its contents. Select Yes.
4 Follow the on-screen prompts to use the DVR External Hard Disk Drive feature for storage
and playback of DVR content.
68
Connections and Setup
Using an External Hard Drive
5 Once the feature has been activated, you’ll receive a popup asking if you want to format
the drive—formatting is necessary to store your recorded programs on the external hard
drive. After selecting Yes, anything on the external hard drive is erased, the drive is
formatted, and then the receiver reboots. You can use the Manage Device option to view
and manage programs stored on the external hard drive. Use the Send to Device option
to transfer programs from your receiver to the external hard drive. Copy protection for
certain content may apply. See mydish.com/support/drm for more information.
6 Press DVR and select USB Storage to manage the contents of the external hard drive.
Portable Media Players
You can take your recorded content on the go with a portable media player from
ARCHOS. Visit www.archos.com for compatible models and a free DISH plug-in. A onehour standard-definition program will transfer in only about five minutes! Copy protection
for certain content may apply. See mydish.com/support/drm for more information.
69
Chapter 10
Customizing the Guide and Channel Lists
CUSTOMIZING THE GUIDE AND CHANNEL LISTS
You can set up the on-screen Program Guide to list channels in descending order, with the
highest channel number at the bottom of the screen, or in ascending order, with the
highest channel number at the top of the screen. The default setting is to list channels in
descending order.
1
2
Preferences
8
3
Guide Format
5
Done
Press MENU and
select Preferences,
then Guide Format
Select Done
Select Higher to Lower
or Lower to Higher
1 Press MENU and select Preferences, and then select Guide Format.
2 Select Higher to Lower or Lower to Higher for the Channel Order Top to Bottom.
3 Select Done.
Changing the Guide Display
The receiver comes set to display the Program Guide with video in the upper right corner.
However, you can change the way the Program Guide displays.
1
2
Preferences
8
3
Guide Format
1
Done
Press MENU and
select Preferences,
then Guide Format
Select Done
Select from
the guide display
options
1 Press MENU and select Preferences and then select Guide Format.
2 Select one of the following Guide Format Options:
70
•
Small. This is the default option. The Program Guide displays video in the upper right
corner and seven rows of channels per page.
•
Medium. Choose this option if you would like larger text on your Program Guide. The
Program Guide displays video in the upper right corner and five rows of channels per
page.
Connections and Setup
Customizing the Guide and Channel Lists
•
Large. Choose this option if you would like to see video in the upper right corner and
four rows of channels per page.
3 Select Done.
Channel Display Preferences
The Chan Preference option on the Guide Format menu allows you to customize how
your HD and SD channels display in the Program Guide.
1
2
Preferences
8
Guide Format
1
Press MENU and
select Preferences,
then Guide Format
3
Done
Select from the
Channel Preferences
in the the guide
display options
Select Done
1 Press MENU, select Preferences, and then Guide Format.
2 Choose a preference for channels display in the Program Guide and other channel lists
under Guide Format:
Note: Changing the channel display preference may cause timers on those channels to be
lost. Review your timers list after making any changes (refer to Using the Timers List on
page 48).
•
HD Only—display only HD versions of the local channel below 100 at the local station’s channel number. If an HD local channel is not available, the SD channel is listed.
•
HD and SD (default)—display both HD and SD local channels at the local station’s
channel number.
3 Select Done.
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Chapter 10
Changing Languages
CHANGING LANGUAGES
You may be able to change the language of some programs. An alternate language may
not be available for all programs. Some programs, such as movies, indicate at the
beginning whether an alternate language or descriptive audio is available. An alternate
language applies only to the audio part of a program and does not change the language
used in the menus displayed by the receiver. Descriptive audio—not included on all
channels and programs—is a feature for the visually impaired that describes what is
happening during a program.
1
2
3
Preferences
8
Alternate Audio
3
Press MENU and select
Preferences, then
Alternate Audio
Done
Select Done
Select preferred
language
1 Press MENU on your DISH remote control, select Preferences, and then select Alternate
Audio.
2 Select the preferred language.
3 Select Done.
USING CLOSED CAPTIONING
The receiver has many options for Closed Captioning (CC), which allow you to change the
feature to suit your needs. Also, you can display captions when you play back programs
recorded using the receiver’s DVR (Digital Video Recorder), even if you didn't have closed
captioning turned on when the program was recorded.
Note: Not all programming contains closed captioning information.
72
Connections and Setup
Setting Up Audio Output
To enable or disable closed captions and adjust how they are displayed, use the following
steps:
1
2
Caption On/Off
Preferences
8
Closed Caption
6
Press MENU and select
Preferences, then
Closed Captions
3
1
Turn Captions
On
(or Off)
Select from
the list of
options
1 Press MENU. Select Preferences, then select Closed Captions.
2 Select Captions On/Off.
3 Select CC is On (to turn captions on) or CC is Off (to turn captions off), then select Done.
4 Choose the display options that match your preferences, then select Done.
•
Caption Font/Size—select a comfortable font and size.
•
Caption Colors—sets the background, letter, and edge colors. Choose the color
combinations that makes the captioning easy to see.
•
Caption Edge Style—sets the edge style of the CC available text.
•
Captioning Service—selects the service you want to use.
•
Caption Opacity—choose from Provider, Transparent (see-through), Translucent
(semi-see-through), Solid, and Flashing.
•
Reset CC Defaults—reset all closed captions settings to the default setting.
SETTING UP AUDIO OUTPUT
This receiver uses HDMI for outputting digital audio. The HDMI output can provide two
audio data types—Dolby® Digital and Linear PCM (only Dolby Digital can provide full
5.1-channel sound). Dolby Digital gives you the capability to enjoy programs in surround
sound. Since surround-sound decoders are usually built into A/V receivers or other
home theater equipment, an external decoder is required to enjoy this feature. Refer to
the user’s guide for your decoder equipment.
73
Chapter 10
Setting Up Audio Output
Note: Not all programs contain a Dolby Digital sound track.
2
1
Decoder
5
3-4
Done
Connect receiver to an
external decoder
System Setup
6
Audio Output
6
Select Done
Select from
the options
Press MENU and
select System Setup,
then Audio Output
1 Connect an external Dolby Digital decoder to the receiver’s back panel Digital Audio Output using an HDMI cable (available at consumer electronics stores).
2 Press MENU, select System Setup, and then select Audio Output (MENU-6-6) to open
the Audio Output screen.
3 Select one of the following digital audio output options under Decoder:
•
Dolby Digital/PCM—select this option only if the stereo system or amplifier can
decode both Dolby Digital and Linear PCM signals.
•
PCM Only—select this option only if the stereo system or amplifier cannot decode
Dolby Digital signals.
The audio output is also dependent on what is present in the program you are watching.
The table below shows what type of output you will hear:
Signal Present in Program
Optical Output Setting
Dolby Digital
PCM
Both
Dolby Digital/PCM
Dolby Digital
PCM
Dolby Digital
PCM Only
PCM (downmix)
PCM
PCM
Note: When both audio signals are present in the program, the receiver defaults to Dolby
Digital output unless you have selected PCM Only. If you have selected Dolby Digital Only
but there is only PCM audio in the program, you will hear nothing. This also applies to the
analog audio outputs.
74
•
Line Mode. When you use this setting, in comparison to RF Mode, the dynamic range
is wider, which makes the music and loud noises louder, but voices quieter. This setting is good if you don’t mind turning the volume up louder to hear the speaking portions of programs.
•
RF Mode. When you use this setting, in comparison with Line Mode, the dynamic
range is narrower, which makes music and loud noises quieter, but voices louder. This
setting is good if you need to keep the volume lower.
Connections and Setup
Resetting to Factory Defaults
4 If Volume Leveling is desired, select Enable to turn on Volume Leveling. Volume leveling
keeps the volume levels consistent between programs and commercials, preventing
drastic volume changes while watching television.
Note: When volume leveling is enabled, only the digitial PCM and RCA analog line
outputs are affected.
5 Select Done.
RESETTING TO FACTORY DEFAULTS
You can reset the receiver to discard any changes you have made to the receiver, except
for remote control address setting and locks. Resetting the receiver to factory default
settings also discards all Favorite Lists except the My Channels, My HD Channels, and All
Channels lists.
If you have set any locks on the receiver, and the receiver is locked, these locks will be
kept. If the receiver is unlocked, any such locks will be lost. You cannot reset the receiver
to default settings to discard a password you have forgotten. No one but a Customer
Service Representative can reset the receiver to bypass a receiver lock.
1
2
System Setup
6
Factory Defaults
5
Press Menu, then System Setup
and Factory Defaults
Select Yes.
STB returns to
Factory Defaults.
1 Press MENU, select System Setup, and then Factory Defaults. The receiver displays a
Warning message to confirm that you want to reset the receiver’s preferences.
2 Select Yes.
75
Chapter 10
Scheduling Receiver Updates
SCHEDULING RECEIVER UPDATES
The receiver comes scheduled to update the Program Guide at 3:00 am every day. This
section describes how to change the Updates settings.
Note: This feature does not interfere with scheduled timers.
1
2
Preferences
8
3
Updates
4
Done
Press MENU and
select Preferences,
then Updates
Select Done
Select a time
for daily updates
1 Press MENU, select Preferences, and then select Updates.
2 Select the time that you would like the updated software to be downloaded to your
receiver.
3 Select AM or PM.
4 Select Done.
INACTIVITY STANDBY
If your receiver is on for a preset period of time without any activity (for example, no
channel changes), the Inactivity Standby feature turns off the receiver so that you’ll always
have the latest Program Guide and DISH On Demand programs. Enabling this feature is
recommended, as it also helps improve the reliability of your receiver. To change the
settings for this feature, use the following steps:
1-2
3
4
Done
Preferences
8
Updates
4
Press MENU and select
Preferences, then
Updates
Select Done
Select Inactivity
Duration
1 Press MENU on the remote control.
76
Connections and Setup
Tips
2 Select Preferences, and then Updates.
3 Highlight the number of hours of inactivity before the receiver waits before turning off.
4 Select Done.
Note: Select Defaults to reset the changes you’ve made to this feature.
TIPS
•
To take full advantage of Dolby Digital 5.1 surround sound, you need an HDMI cable
connection to a stereo system that supports this feature.
QUESTIONS
•
Why is my audio in another language? You may have selected an alternate
language.
•
How can I change the channel order in the Program Guide? You can switch from
Lower to Higher (lowest to highest) or Higher or Lower (highest to lowest) by pressing
MENU-8-5 and selecting the Channel Order Setup.
77
Chapter 10
Notes
78
Connections
Connecting Your Satellite Receiver
What you’ll find in this chapter:
• CONNECTING TO THE TV
• CONNECTING TO YOUR DISH ANTENNA
• CONNECTING TO A DISH TAILGATER
• CONNECTING AN OVER-THE-AIR ANTENNA
• SCANNING FOR OVER-THE-AIR CHANNELS
• USING TROUBLESHOOTING TOOLS
79
Chapter 11
Connecting to the TV
CONNECTING TO THE TV
High-Definition Connection: HDMI Cable
The HDMI (High-Definition Multimedia Interface) connection provides high-quality audio
and video to your HDTV or HD Monitor using one cable. If your HDTV or monitor has an
HDMI connection available, this is the recommended connection.
1
2-4
HDMI
Connect receiver
and HDTV with
HDMI cable
Turn HDTV
and receiver on
and confirm picture
5
Confirm
sound and
volume
1 Connect an HDMI cable to the HDMI connection on the receiver.
2 Connect the other end of the HDMI cable to the HDMI input of the HDTV set or monitor.
3 Turn on your receiver and TV. Change your TV to the correct input or source. Consult your
HDTV user’s guide for assistance.
4 Confirm that you are getting a picture from the receiver.
5 If you do not see a picture, refer to No Picture on the TV.
Note: In most cases connecting the HDMI cable provides plug-and-play control of the
monitor’s display resolution and other settings. However, your HDTV may require
selecting a different format to display from the receiver during setup.
6 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound,
your system may require you to connect audio (red and white) RCA-type cables between
the receiver’s Audio Outputs and the TV’s audio input connections.
7 Refer to Setting Up to Display in HD to adjust the receiver’s HD display settings to match
your TV.
No Picture on the TV
This section helps you display a picture on your TV if you were not able to using the
previous sections.
1 Connect RCA-type cables between the receiver’s COMPOSITE (RCA-type) video output
and your TV’s Composite (RCA-type) input.
2 Verify the receiver and the TV are on.
3 Make sure the TV is set to the correct input for the RCA-type connection. Refer to your
HDTV user’s guide for assistance.
80
Connections and Setup
Connecting to the TV
4 Change the HDTV settings to match your TV’s display settings.
5 Change the TV to display from the HD input you connected in the previous sections. If you
can see a picture, you are finished.
6 Repeat steps 4 and 5 until the TV displays video from the receiver.
Setting Up to Display in HD
Once the receiver has been activated with qualifying DISH HD programming, you will be
able to receive HD programs. Use the following steps to select the HDTV display format
that best matches your TV or monitor.
1 Consult your HDTV user’s guide for the HD resolution that the TV supports (1080i or
720p).
2 Press MENU, select System Setup, then HDTV Setup.
3 Select the HD format settings (Analog Type and TV Type) that match the format supported
by your TV, either 1080i or 720p.
4 Select the Aspect Ratio that matches your TV type.
•
16x9 is the setting for wide-screen HDTV displays.
•
4x3 #1 is the setting to use on a 4x3 TV which uses vertical compression. When fed
with a 16x9 program, a compatible TV automatically makes the picture letterbox
format (black bars top and bottom) to preserve the correct horizontal and vertical
proportions.
•
4x3 #2 is the setting to use on a 4x3 TV which does NOT have internal vertical
compression. When fed with a 16x9 program, this type of TV will not show black bars
at the top and bottom, and the picture will appear tall and skinny.
5 Select Done.
6 If required, set up the HDTV to display in the format that matches the receiver’s settings.
Some HDTVs will automatically adjust to the resolution setting of the receiver.
81
Chapter 11
Connecting to the TV
Standard-Definition Connections
1
L
R
Connect receiver
and TV with
RCA Composite
cables
2-4
5
Turn SDTV
and receiver on
and confirm picture
Confirm sound
and volume
1 Connect the receiver to the TV using the following connection.
Note: Connecting your TV directly to the audio/video outputs of your receiver will assure a
more vivid picture and enhance your viewing enjoyment.
•
LEFT-RIGHT AUDIO/VIDEO connection (RCA-type composite connection)
2 Turn on the TV and receiver to make sure you have a picture.
•
Using the AUDIO/VIDEO connections, you’ll need to set your TV to a video input or
source. Refer to your TV’s user guide for more information.
3 Turn up the volume on the TV to make sure you have audio.
82
Connections and Setup
Connecting to Your Dish Antenna
CONNECTING TO YOUR DISH ANTENNA
Connect your TV to the receiver using the previous sections before connecting the
receiver to the dish antenna.
1-2
4
3
SATELLITE IN
6
7
8
SATELLITE IN
Label
cables
Connect receiver
to dish system
5
Continue with the
Installation Wizard, Wait as the system
programming the downloads software
remote to the receiver. and updates the
receiver. When
Select Continue
finished the
when finished.
receiver restarts.
Select the
best resolution
for your TV.
Select Test
and Save.
Select Guide to
view the Program
Wait while the
Guide, Live TV to
receiver connects view Live TV, or
to Ethernet
Preferences to
or Phone.
establish your
preferences.
1 Connect one RG-6 coaxial cable from the LNBF to a DISH Pro Plus (DPP) Separator or a
DISH Pro Plus Triplexer. Connect the DPP Separator or DPP Triplexer to the SATELLITE
IN port on the receiver’s back panel.
Note: If you are installing your receiver in a system with DISH Pro or DISH Pro Plus
LNBFs (and/or switches), you can have as much as 200 feet of cable between the LNBF
and the receiver. You must use RG-6 coaxial cables rated up to at least 2150 MHz.
2 Peel off the blue stickers (found at the beginning of this User’s Guide) and affix them to the
cable near where they connect to the SATELLITE IN connection on the back of the receiver.
3 Power on the receiver and the TV. Program Remote to Receiver (Step 1 of 5) appears,
which is the first step of the Installation Wizard.
4 Using the remote, press SAT and then press RECORD. A number appears in the box on
the screen. Select Continue. Download Software (Step 2 of 5) of the Installation Wizard
appears.
5 After the software is downloaded and the receiver has been updated, the receiver restarts.
This process can take 10-25 minutes.
Note: Step 2 of 5 eventually fails to proceed if your antenna is not pointed correctly. You
may see a pop-up instructing you to make sure that all cables leading to the receiver are
connected securely and correctly. If this is the case, make sure your antenna is pointed
correctly before selecting Continue on this screen.
6 On the Set Video Resolution screen, select the best resolution supported by your TV.
Select Test. On the confirmation screen, select Save.
7 On the Connect Receiver to Ethernet screen, the system is establishing connection to
broadband Internet. Wait while this process occurs.
8 On the Receiver Setup Complete screen, select Guide to display the Program Guide,
select Live TV to view live programming, or select Preferences to customize the guide
and channel lists (see Customizing the Guide and Channel Lists on page 70).
83
Chapter 11
Connecting to a DISH Tailgater
CONNECTING TO A DISH TAILGATER
The 211z receiver supports the mobile antenna, DISH Tailgater, providing you with your
satellite programming while away from home. For detailed and up-to-date information on
setting up a Tailgater, please see the Quick Start Guide and the Tailgater User’s Guide
that came with your Tailgater mobile antenna.
While setting up the Tailgater, please keep the following in mind:
•
Do not stand or walk in front of the side of the Tailgater facing the southern sky while
setting it up. Make sure the handle of your Tailgater antenna is pointing North.
•
If instructed during set-up, contact DISH at 1-800-333-DISH (3474) to authorize your
receiver.
•
If your receiver has not been used for awhile, it may need to be re-authorized.
Contact DISH at 1-800-333-DISH (3474) and follow the prompts to re-authorize your
receiver. If channel 101 appears, channel up or down to ensure everything is working
as expected.
1 Using the instructions that came with your Tailgater, connect and set up the Tailgater,
receiver, and TV.
2 Follow the on-screen prompts. When asked to connect to a phone line, select No. It is
necessary to select No two times. If you are using your ViP 211z receiver for the first time,
you may have to complete the on-screen Installation Wizard as detailed in Connecting to
Your DISH Antenna on page 83. If you are unable to proceed through Step 2 of 5 in the
Installation Wizard, relocate your Tailgater antenna to a location where there are no
obstructions of the southern sky.
MOBILEDISHв„ў: USING YOUR VIP 211Z AS A MOBILE
HD RECEIVER
There are two types of mobile satellite antenna systems: automatic and manual.
Automatic Mobile Satellite Antenna System
1 Connect the receiver to TV.
2 Follow the instruction of the automatic mobile satellite antenna to run the satellite search
routine.
3 Once the satellite search routine is completed, connect the ViP 211z to AC power.
4 Wait for a few minutes (black screen appears on the TV).
5 Follow the instructions for the installation wizard, which are listed beginning with step 3 on
page 83.
84
Connections and Setup
MobileDISHв„ў: Using Your ViP 211z as a Mobile HD Receiver
Manual Mobile Satellite Antennas (Require Pointing)
To use your ViP 211z receiver to assest with point your manual mobile satellite antenna,
follow these instructions:
1 Connect your ViP 211z receiver to your TV.
2 Connect your ViP 211z receiver to a power outlet. Wait a few minutes.
3 Follow the on-screen Installation Wizard to pair your remote.
4 Let Step 2 of 5 of the Installation Wizard complete until you see a pop-up asking you to
make sure that all cables leading to the receiver are connected correctly and securely. Do
not press Continue.
5 Connect the satellite feed (RG-6 coaxial cable) from your satellite antenna to the back of
your ViP 211z receiver.
6 Press the * (STAR) key on the DISH remote control.
7 Use the Point Dish screen to assist with pointing your manual mobile satellite antenna.
[Do I need to let the user know how to get here?]
8 After your manual mobile satellite antenna is pointed correctly, select Check Switch.
9 Select Test. The Check Switch test should complete correctly if the manual mobile
satellite antenna is pointed correctly. Status is indicated by a green bar corresponding to
the satellites that your manual mobile satellite antenna was able to locate.
10 Select Done in the Installation Summary screen.
11 Select Done in the Point Dish screen.
12 Select Continue on Step 2 of 5 screen for the Installation Wizard.
13 Follow the prompts for the other screens of the Installation Wizard to complete setup.
85
Chapter 11
Connecting an Over-the-Air Antenna
CONNECTING AN OVER-THE-AIR ANTENNA
If you want to receive digital channels from an over-the-air antenna in addition to your dish
antenna programming, connect the over-the-air tuner/antenna to your receiver.
•
The USB OTA TUNER connects to your receiver's USB 2.0 port and can be used to
receive and view programming on the TV from an over-the-air antenna.
•
Connect a USB over-the-air tuner to the OVER-THE-AIR ANTENNA IN port. Peel off the
black sticker (found at the beginning of this User’s Guide) and affix it to the cable close
to where it connects to the back of the receiver.
•
You can add local over-the-air channels to the receiver’s channels lists and assign
them network affiliations. Once you have done this, you can access the channels via
the Program Guide or the Browse Banner similar to accessing satellite channels.
Note: The type of antenna required depends on the channels used by, and the locations
of, the local broadcasters for your area. Visit www.antennaweb.org or contact a
professional installer to help you select a suitable antenna.
Make sure to follow the antenna installation instructions correctly. Ground the
dish antenna per the National Electrical Code (NEC) and any state and local
electrical codes.
The audio/video quality on local over-the-air channels depends on the distance
and terrain between the broadcast station and your home, and on the
placement and quality of the over-the-air TV antenna you use. If you have
questions about over-the-air channels, contact the broadcaster, not DISH.
SCANNING FOR OVER-THE-AIR CHANNELS
After your over-the-air antenna is adjusted for the best reception and connected to the
USB OVER-THE-AIR TUNER, use these instructions to scan over-the-air channels into the
satellite receiver’s menus.
2
1
3
Scan Locals
System Setup
6
Local Channels
8
Check over-the- Press MENU and
air antenna
select System Setup
installation
then Local Channels
Select Scan
Locals
4-5
OK
Allow
receiver to
scan for locals
then select OK
8-9
7
A B
6
I
L M N O
P Q R
S
T
U
V W X
Y
Z
'
-
.
&
1
2
5
6
7
8
9
0
Back
Done
Select
Done
to store
channels
G H
K
System Setup
6
Local Channels
8
Go back to
the Local
Channels screen
C
3
D
4
E
F
Space
Enter local
channel names
Done
then select
Done
1 Verify your over-the-air antenna is installed and connected to the USB OVER-THE-AIR
TUNER.
86
J
Connections and Setup
Scanning for Over-the-Air Channels
2 On the remote control, press MENU, select System Setup, and then Local Channels. If
this is the first time you have opened the Local Channels screen, it will have no channels
listed.
3 Scan for channels by selecting Scan Locals.
4 The scan will take a few minutes to complete. When it finishes, the results will show how
many channels the scan found. If you want to stop the scan before it is completed, select
Cancel.
5 Select OK to go back to the Local Channels screen and view the list of channels.
Note: The ARROW at the bottom left means that there are more channels, off the bottom
of the screen, which you can get to with the ARROW keys if you wish to edit their names
or remove them.
6 If you want to name the over-the-air channels, continue on. If you do not want to name
your over-the-air channels, select Done. You will then be taken out of the menus back to
watching TV.
7 Select a channel and then select Edit Name to modify the way the channel name displays
on your screen. You can rename only one channel at a time.
8 Use the on-screen keyboard on the screen to select the letters of your channel name.
9 When you are finished making changes, select Done. The receiver displays a message
while it is saving the changes. Be sure not to interrupt the receiver while it is saving the
changes.
Peaking Your Over-the-Air Antenna
1 Press MENU, select System Setup, and then Local Channels.
2 Highlight a channel in the local channels list to display its signal strength. Make sure you
see a green signal strength bar and a Locked indication on the signal meter.
3 Adjust the orientation of your antenna to maximize the signal strength. If you cannot get a
Locked indication, you may need to upgrade your antenna or relocate it.
87
Chapter 11
Scanning for Over-the-Air Channels
About Over-the-Air TV Broadcasts
Over-the-air TV signals are broadcast by local TV stations from a transmitter tower. You
receive over-the-air TV signals using an indoor or outdoor antenna instead of the dish
antenna. You are likely familiar with analog over-the-air TV signals - these are the signals
that have been used to broadcast TV for many years. New digital over-the-air TV signals
are broadcast and received in the same way. Digital over-the-air TV broadcasting uses
advanced technology like that of the DISH to deliver superb picture quality and CD quality
sound. However, digital over-the-air signal reception (like analog over-the-air signal
reception) depends on several things.
•
The distance between the broadcast station and your home (the further away the
station, the weaker the signal)
•
The broadcast station's power (the lower the power, the weaker the signal)
•
Obstacles between the station and your home, such as mountains, buildings, trees, or
other objects (these may block or reflect the signal before it reaches you)
•
Multiple broadcast stations (to receive good signals from several stations, you may
need to compromise in how you aim the antenna or you may need more than one
antenna)
The effects of poor digital reception are different from the effects of poor analog reception:
•
Poor analog reception usually causes the TV picture to be “snowy” or to include
“ghosts,” that is, multiple images caused by receiving reflected signals along with the
direct signal from a station. Poor digital reception may cause the TV picture to be
“pixelized,” that is, broken up into small squares of various colors, or to be lost
completely (the TV screen is all black or all blue).
•
Digital broadcasts often provide either a very good picture or no picture at all.
•
You may be able to receive a poor analog signal but not be able to receive a digital
signal at all.
To get the best possible digital signal reception, make sure you use the best over-the-air
antenna for where you live:
•
You can receive a limited number of channels using a rabbit ears type antenna on top
of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna.
•
The higher the quality of the antenna you use, the greater its range and the better its
reception will be.
Digital OTA Broadcasts are Still Developing
88
•
Broadcasters may still be testing digital signals and their strength, and may stop
broadcasting without notice, vary power output, or turn it off.
•
Some broadcasters do not yet have permanent transmitter tower.
Connections and Setup
Scanning for Over-the-Air Channels
•
Broadcasters may choose to multicast, which allows them to provide multiple
standard-definition channels in the same bandwidth used to provide a high-definition
channel.
•
These factors are outside of DISH's control.
Additional Installation Considerations
•
Follow local and National Electric Code requirements for grounding the antenna.
•
RG-6 coaxial cable is preferred for the OVER THE AIR ANTENNA IN connection. If you
are diplexing the OVER THE AIR ANTENNA IN and SATELLITE IN cables, RG-6 coaxial
cable must be used.
•
You can not use a diplexer to combine the OVER THE AIR ANTENNA IN and SATELLITE
IN cables if using an amplified antenna.
If you have questions about over-the-air channels, contact the broadcasters, not DISH.
DISH does not broadcast over-the-air signals and so cannot do anything to change overthe-air signal quality. However, the receiver's digital channel setup menus provide a signal
strength bar that can help you in aiming the over-the-air TV antenna for the strongest
possible signal.
Additional Resources for Over-the-Air TV Broadcasts
For information on channel numbers, you can visit the National Association of
Broadcasters (NAB) web page at www.nab.org.
Note: The receiver displays “Transmit Channel” which is referred to on the NAB web page
as RF Channel. These terms mean the same thing.
Another good source of local channel information is available from the Consumer
Electronics Association (CEA) web page at: www.antennaweb.org. This website provides
recommendations for antenna types and pointing directions.
89
Chapter 11
Using Troubleshooting Tools
USING TROUBLESHOOTING TOOLS
Your receiver has troubleshooting tools that you can use to solve many common
problems.
Resetting Your Receiver
2
3
1
Acquiring satellite signal
message displays. May
download Program Guide.
Press front panel
POWER button
and hold until
front panel light
blinks and release
Returns to Programming
1 Press and hold the receiver POWER button until the front panel lights blink.
2 Release the POWER button.
The receiver will take several minutes to reset, will display the message “Acquiring
Satellite Signal”, may download the Program Guide, and then will return you to
programming.
Diagnostics
The Diagnostics screen allows you to check the broadband Internet connection of your
receiver.
1
2
MENU
3
The Diagnostics screen appears
System Setup
6
Diagnostics
3
Select
Done
Press MENU, select System Setup
and then select Diagnostics
1 Press MENU, select System Setup, then select Diagnostics.
•
Connection—Tests for a valid broadband Internet connection.
•
Call Out—Updates the receiver’s smart card records. If “No Call Out Pending” is
displayed, the receiver does not need to have its smart card records updated.
2 Select Done to exit the Diagnostics screen.
90
Connections and Setup
Point Dish and Check Switch
The Point Dish and Check Switch screens are helpful to the Customer Service
Representatives. You may be asked to display these screens when you call DISH. Even
though there are items that can be changed, only change them when specifically directed
by a Customer Service Representative.
Warning: Running the Check Switch test while the receiver has low or no signal
will result in incorrect receiver settings and cause you to lose channels. Do not run
a Check Switch test unless directed to by a Customer Service Representative or
other DISH instructions.
1
2
System Setup
Select
System Setup
6
3
Installation
Select
Installation
1
4
Point Dish
1
Select
Point Dish
Press MENU
1 Press MENU.
2 Select System Setup.
3 Select Installation.
4 Select Point Dish. This screen shows you information to help maximize your satellite
signal. The bar at the bottom of the screen tells you the signal strength. Green is a good
signal, yellow is a marginal signal, and red indicates the signal is not acceptable or is from
the wrong satellite.
91
Chapter 11
Notes
92
Reference
Troubleshooting and Remote Codes
What you’ll find in this chapter:
• TROUBLESHOOTING TABLES
• REMOTE CONTROL DEVICE CODES
93
Reference
Troubleshooting Tables
TROUBLESHOOTING TABLES
Use these tables if you have problems using the system. Look in this section for a description of
the problem before calling the Customer Service Center. Many problems arise from basic
misunderstandings of how the system works, especially when you are just becoming familiar with
it. To solve a particular problem, do the following:
1 Review the section in this Guide that relates to the problem.
2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
•
Read the What’s Happening column until you find the problem.
•
Read the information in the Possible Reason column.
•
Try each of the suggested solutions in the What to Do column.
3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver.
4 Make sure your TV is tuned to the correct channel or input. Use RECOVER.
5 Make sure your remote control has fresh batteries. If you see the Remote Battery Low warning on
your TV screen, it’s time to change the batteries.
6 Make sure your receiver is connected to broadband Internet.
7 Check for anything that might be blocking the dish antenna’s view of the sky, such as tree
branches or snow.
8 For more information, call the Customer Service Center at 1-800-333-DISH (3474), or visit the
mydish.com/support website.
Note: Before calling the Customer Service Center, have ready the date of purchase and either
your customer account number, the receiver conditional access number, or the receiver model
number. Display the System Info screen to find these numbers (See Ordering Your Programming
Packages). Also, write down any error messages that the receiver displays on the television
screen.
94
Reference
Troubleshooting Tables
Message Numbers
Message
Number
Possible Reason
What to Do
001
There may be a problem with the
multi-dish switch.
Check the coaxial cables and their connections to and from
the multi-dish switch. Make sure that all required cables are
in place, and check that all cable connections are tight and
dry (for outdoor cables). Refer to mydish.com/support for
additional steps.
002
Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite signal,
or there may be other interference.
• Note the local weather conditions. Remove any snow or
other debris which may have collected on the satellite
dish.
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish
screen. Consult your installer to re-aim the dish, if
necessary, to obtain the strongest possible signal.
003, 004
The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
There may also be a problem with
the multi-dish switch.
• Make sure the system uses RG6 coaxial cable; if not, call
your dealer or installer.
• Check the dish-to-receiver cable run length is not more
than 200 feet. Check the coaxial cables and their
connections to and from the multi-dish switch. Make sure
that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Refer to mydish.com/support for additional steps.
005
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
• If you have authorized the receiver (added it to your
account), wait a few minutes to see if the message is
removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for
outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight. Check that the Signal Strength
bar in the Point Dish screen is green and displays the word
Locked. If not, contact your installer to re-aim the satellite
dish. If you have not authorized the receiver, call the
Customer Service Center at 1-800-333-DISH (3474).
006
The receiver may not be
connected to an active broadband
Internet connection.
You must connect each installed receiver to an active
broadband Internet connection.
011, 012
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be prohibited
from watching football games that
are played in that stadium.
Program providers specify which programs are blacked out
for specific areas, not DISH.
013, 014
You may have tried to tune to a
program on a channel which you
have not bought.
• You must buy a channel before you can tune to a program
on that channel. Call the Customer Service Center at 1800-333-DISH (3474) to buy the channel, or if you believe
this message was displayed by mistake.
• If you subscribe to the channel and you see these
messages, reset the receiver.
95
Reference
Troubleshooting Tables
Message
Number
Possible Reason
What to Do
The receiver may not be
connected to an active broadband
Internet connection.
• You must connect the receiver to an active broadband
Internet connection at all times. If you install two or more
receivers, you must connect each receiver to an active
connection at all times.
• Call the Customer Service Center at 1-800-333-DISH
(3474) for help checking the credit limit and/or to get
authorization to make a purchase.
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
• If you have authorized the receiver, wait a few minutes to
see if the message is removed. Make sure that all required
cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you
have not authorized the receiver, call the Customer
Service Center at 1-800-333-DISH (3474) for help.
026
The receiver may have
temporarily lost the satellite signal.
• Wait a few minutes to see if the message is removed.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.
028
The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.
Turn the receiver off. Doing this allows the receiver to
download new software via the satellite signal. The
download may take several minutes; do not disturb or unplug
the receiver during this time. When the download is done,
you will be able to use it to order Pay-Per-View programs.
059
You may have tried to close an
installation menu without having
done the Check Switch test.
If your setup includes a multi-dish switch, you must run the
Check Switch test.
060
You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
• Make sure that you have selected the option for the right
satellite on the Point Dish screen.
• Make sure that the cable(s) for the satellite you have
selected are connected to the LNBF that receives signals
from that satellite. Re-aim the satellite dish at the right
satellite.
061
The receiver is downloading
current software.
It is very important for the receiver to get the latest software
to function properly. The download may take several
minutes. Do not disturb or unplug the receiver during this
time.
074
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone
from trying password after password until he or she happens
to guess the right one and so gains unauthorized access to
the receiver.
018
022
96
Reference
Troubleshooting Tables
Message
Number
Possible Reason
What to Do
078, 079,
080
You may not have connected the
receiver to an active broadband
Internet connection, or the
Internet connection may be
defective.
Connect the receiver to an active broadband Internet
connection. Make sure that the Internet connection to which
you connect the receiver is working properly.
Note: To order Pay-Per-View programs, you must keep each
receiver connected to an active broadband Internet
connection. The receiver uses the Internet connection to
send purchase information to DISH.
093
You may have selected the Reset
Factory Defaults option.
If you want to reset the receiver to its factory default settings,
select Yes. If you do not want to reset factory defaults, select
No.
You may have just plugged in the
receiver and it is acquiring the
satellite signal or the receiver may
have temporarily lost the signal.
• Wait a few minutes to see if the message goes away.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.
535
Changing Channels
What Is Happening
Possible Reason
What to Do
You enter a channel number. The
channel changes, but not to the
channel number you entered.
You may have made a mistake
entering the channel number, or
the channel number you entered
may be invalid. If so, the channel
displayed is the closest possible
to the channel you entered.
• Try entering the channel number
again.
• Reset the receiver.
When changing channels, using the
Program Guide, Browse, or other
channel lists, some of the channels
you subscribe to are not listed.
• If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message indicating
it is not part of your
subscription.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels that
are not on the applied list.
• If you have set up the to hide
adult channels or to hide
locked channels, these
channels are not displayed in
the Program Guide or other
channel lists.
• If you want to buy a channel, go to
mydish.com/myaccount, login, and
select the My Programming option
from the menu bar, or call the
Customer Service Center at 1-800333-DISH (3474).
• Press GUIDE on the remote control,
and press it again until it says All
Chan at the top of the screen.
• Change the Hide Adult or Hide
Locked setting to include these
channels in the Program Guide and
other channel lists.
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Reference
Troubleshooting Tables
Remote Control
What Is Happening
Possible Reason
What to Do
When you press a button on the
remote control, the receiver does not
do what you expect.
The remote control may be
missing batteries, the batteries
may be incorrectly placed in the
remote, the batteries may be
weak or dead, or there may be
InfraRed (IR) interference in the
room.
• Install four new AAA batteries in the
remote control.
• If the remote control has fresh
batteries, check whether they are
placed according to the label diagram.
If not, remove them and install them
correctly.
• Move the receiver away from an
HDTV.
• Diable the ambient light sensor on an
LCD HDTV.
• Increase the HDTV’s brightness
setting.
When you press the remote control
POWER button to turn the receiver on,
the receiver front panel power light
does not light up.
• Remote control is not
operating properly or the
batteries are weak or dead.
• The receiver power cord is not
plugged into a power outlet, or
there may be a problem with
the power.
• The remote control(s) may not
be set to the address(es) used
by the satellite receiver.
• Try the receiver’s front panel button to
see if the receiver responds.
• Replace the remote batteries with
fresh ones.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• Make sure the remote control(s) are
set to the same address(es) used by
the satellite receiver.
98
Reference
Troubleshooting Tables
Program Guide or the Browse Banner
What Is Happening
Possible Reason
What to Do
In the Program Guide, some
channels have a red background.
Red means that you have not
subscribed to that channel. You
must subscribe to a channel
before you can view it.
• If you want to buy a channel, go to
mydish.com/myaccount, log into your
account, and select the My
Programming option from the side
menu bar, or call the Customer
Service Center at 1-800-333-DISH
(3474).
• Reset the receiver.
You try to display future programs in
the Program Guide or Browse
Banner, but find you cannot.
The Program Guide and Browse
Banner can display programs
scheduled for an extended, but
not unlimited time beyond the
present.
Try displaying the Program Guide again
later. By that time, it may show
programs for the time and date you
want.
You try to display programs that have
ended in the Program Guide or
Browse Banner, but find you cannot.
The Program Guide and Browse
Banner can display only
programs that have not yet
ended. These features cannot
display a time earlier than the
present.
Contact the program providers (for
example, the channel or network
affiliate that broadcast the program) for
details on past programs.
• You may have applied a
Favorites List other than the
list named All Chan.
• You may have set up the
Program Guide so that when
the receiver is locked, the
Guide hides adult channels
• You can change the applied
Favorites List while using the
Program Guide by pressing the
remote control GUIDE button. You
can choose another custom
Favorites List, the All Chan list, which
includes all the channels, the My
Channels list, which includes all
subscribed channels, or the My HD
Channels list, which includes all
subscribed HD channels.
• Unlock the receiver for the Program
Guide to display adult channels.
Possible Reason
What to Do
• The TV set may not be
working properly.
• The TV may be connected to
the wrong input.
• If the TV and the receiver are
working properly, there may
be interference with the
satellite signal.
• Verify the TV is set to the correct
input or channel for your setup.
• Make sure that the TV set is plugged
into a working electrical outlet.
• Make sure that the TV is turned on.
• Use the RECOVER button.
• Make sure that the TV is connected
properly to the receiver.
• Make sure that the TV’s text mode
and closed captioned features are
turned off.
• Make sure that the TV brightness and
contrast are adjusted correctly.
When you are using the Program
Guide or Browse Banner, some
channels are missing.
Watching A Program
What Is Happening
The receiver front panel power light is
on, but the TV image is black, blue, or
snowy.
99
Reference
Troubleshooting Tables
What Is Happening
Possible Reason
What to Do
Your receiver may be
experiencing signal loss due to
something blocking your dish’s
view of the sky, the dish being
mis-aligned, or weather.
• Make sure that the satellite dish has a
clear line of sight to the satellite.
• Check whether branches or leaves
have grown into the line of sight.
• Make sure that the satellite dish is
aimed at the satellite. Check the
strength of the signal using the Point
Dish screen. Consult your installer to
re-aim the dish, if necessary, to
obtain the maximum possible signal
strength.
• Note the local weather conditions.
Heavy rain, snow, or cloud cover may
be interfering with transmission of the
satellite signal. Remove any snow or
other debris which may have
collected on the satellite dish.
The receiver front panel power light is
on, and there is a picture on the TV
screen, but the picture:
• has sparkles or is grainy
• has a herringbone pattern
• lacks color or vertical hold
• wobbles
• looks “washed out” or fuzzy.
• The TV set may not be
working properly.
• The receiver may not be
properly connected to the TV.
• There may be interference
from other nearby electrical
devices (such as radio towers,
cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
• Make sure that the TV brightness and
contrast are adjusted correctly, and
that the TV is working properly. Refer
to your TV’s user guide for
assistance.
• Make sure that the TV is connected
properly to the receiver.
• Check other nearby electrical devices
as possible sources of interference.
• Check that all required coaxial cables
are in place.
• Check for moisture or water leaking
into all connections. Dry them out if
needed, then seal them with coaxial
cable sealant.
• Check the length of cable between
your dish and receiver. If it is greater
than 200 feet, contact the person who
installed your system.
• Make sure the system is properly
grounded.
A “black box” fills almost all of the TV
screen.
You may have turned on the
Closed Captioning feature on
the TV, and put that feature into
Text mode.
• Turn off Closed Captioning through
your TV’s menus. Enable Closed
Captioning through your receiver.
The TV image has pixels (small
squares), is freezing, or you have
intermittent black screens.
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Reference
Troubleshooting Tables
Favorites Lists
What Is Happening
Possible Reason
What to Do
You press the remote GUIDE button
while the Program Guide is
displayed. You find that you can
apply only the All Chan, My
Channels, or My HD Channels list.
If you have not added channels
to any custom Favorites List, you
will be able to apply only the All
Chan, My Channels, or My HD
Channels lists.
You must add channels to a custom
Favorites List before you can apply it.
You try to change the
All Chan, My Channels, or My HD
Channels list. The receiver displays
an ERROR message.
The receiver will not allow you to
change the All Chan, My
Channels, or My HD Channels
lists.
Choose another list to change. The My
Channels list includes all channels that
are part of your subscription. The My
HD Channels list includes all highdefinition channels that are part of your
subscription.
You try to apply an empty Favorites
List. The receiver displays an
ERROR message.
The receiver will not allow you to
apply an empty list.
Choose another list to apply, or add at
least one channel to the empty list.
A Favorites List does not show
channels that you know you have
added to it.
If you have set the receiver to
hide adult channels or hide
locked channels, these channels
are not included in the Program
Guide or other channel lists.
Change the Hide Adult or Hide Locked
setting on your receiver if you do not
want these channels excluded from the
Program Guide or other channel lists.
What Is Happening
Possible Reason
What to Do
You try to set up an event timer and
the receiver displays a message
noting that the program is locked.
You must enter the password
before you can create an event
timer for a locked program.
To create an event timer for the
program, first enter the password.
You try to set up an event timer and
the receiver displays a message
noting that the program is a Pay-PerView event.
You must order a Pay-Per-View
event before you can create an
event timer for it.
To create an event timer for the event,
first order it.
You try to set up an event timer, but
the receiver displays an Error
message giving you the option to
delete an event timer that was set up
earlier.
You already have set up the
maximum number of event
timers.
To be able to set up a new event timer,
delete one of the event timers you set
up earlier.
You set up an event timer, but the
receiver does not tune to the channel
of the program, or does not record the
program.
You may have set up a
Reminder but what you should
have set up is an Auto-Tune or a
DVR timer.
Remember that a Reminder just
reminds you that the program is about to
start. An Auto-Tune timer reminds you
and tunes the receiver to the program. A
DVR timer reminds you, tunes the
receiver, and records the program to the
receiver’s hard drive.
Timers
101
Reference
Troubleshooting Tables
What Is Happening
Possible Reason
What to Do
You set up an event timer for a
program that is repeated (such as a
regularly scheduled program), but the
timer does not operate for a showing
of the program.
You may have set up a timer with
an incorrect frequency.
Remember that a Once event timer
operates just one time. A Mon.-Fri.
event timer operates Monday through
Friday on the same channel at the same
time. A Daily event timer does the same,
Monday through Sunday. A Weekly
event timer operates once a week on
the same channel at the same time. All
Episodes timers will record all episodes
of that program, while New Episodes
timers will record only the current
season. A DishPASS timer records
programs matching your DishPASS
search term.
You set up an event timer, but the
timer does not operate at all.
• You may have several timers
set up for the same time and
the event timer you set is at a
lower priority than others.
• You may have selected New
Episodes and the timer you
set was for an episode that is
not new.
• Check the Priorities.
• Check the Timer Frequency.
You set up a DishPASS Timer and
you notice that you have no space left
on your My Recordings List.
The DishPASS Timer may have
included more matching
programs than what you
expected.
Delete that DishPASS Timer and begin
again.
You stop the operation of an event
timer for one showing of a program
that is repeated (such as a regularly
scheduled program), but the timer
operates for the next showing.
Stopping the event timer applies
only to the current showing of the
program.
To stop all operations of a repeated
event timer, you must delete the event
timer.
Note: The receiver deletes a Once
event timer when it operates.
You edit an automatic event timer.
The timer does not start or does not
end according to the program for
which you set the timer.
Editing an automatic event timer
converts it to a manual event
timer. Such a timer starts and
stops at the times you specify,
not the start and stop times of
any specific program.
If you want an automatic event timer to
start and stop according to a specific
program, avoid editing that event timer.
You try to set up a manual event
timer. The receiver displays an Error
message.
You may have tried to set a
manual event timer with invalid
start or stop times.
Review the information on manual
event timers.
The receiver does not display the
program name for a manual event
timer.
The receiver may not be able to
display a program name for a
manual event timer.
Use the Program Guide or a printed
schedule to find the program name.
The program may have started a
little earlier than scheduled, or it
may have run over its scheduled
ending time.
• Use the Start 1 min. early option to
start any event timer one minute
early, except for a Pay-Per-View
event.
• Use a manual event timer to start any
event timer at the times you set
yourself, except for a Pay-Per-View
event.
You set an event timer. The event
timer misses the beginning or the end
of a program.
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Reference
Troubleshooting Tables
Hearing A Program
What Is Happening
Possible Reason
What to Do
The receiver front panel power light is
on and there is a good picture on the
TV set, but you do not hear any
sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital/PCM when there is no
Dolby digital soundtrack.
• Check the volume level on the TV or
audio device. Turn off the mute or
turn up the volume, as required.
• Check the audio connectors and
cables from the receiver to the TV or
the sound system.
• Check the TV speakers or the sound
system.
• In the Dolby Digital menu, select
Dolby Digital/PCM for the audio
output. If your decoder/amplifier will
not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language with a
program.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Press the MENU button on your remote.
From the Main Menu, select
Preferences, then Alternate Audio,
and choose the language that you
prefer.
Possible Reason
What to Do
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
You may not have locked the
receiver.
You must lock the receiver to apply any
lock that you have set.
N/A
Visit the mydish.com website or call the
Customer Service Center at 1-800-333DISH (3474). You must be able to verify
your account informationto unlock your
receiver.
Ordering a Pay-Per-View Program
What Is Happening
Possible Reason
What to Do
Someone orders a Pay-Per-View
program without your permission.
You may have been away from
the receiver, and someone else
used it.
Lock the purchase of Pay-Per-View
programs. Remember that you are
responsible for all Pay-Per-View
purchases, whether or not you
authorize such purchases. If you lock
Pay-Per-View purchases, then anyone
who wants to order a Pay-Per-View
program must enter the password.
You find that you are not able to order
a Pay-Per-View program.
The receiver may not be
connected to an active
broadband Internet connection.
Connect each receiver to a broadband
Internet connection for Pay-Per-View
ordering using the remote control.
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Reference
Troubleshooting Tables
You find that you are not able to
cancel a Pay-Per-View program.
You ordered a Pay-Per-View
program, and then decided not
to watch it.
You cannot cancel an order for a PayPer-View program, whether it was just
ordered or ordered earlier.
Your setup includes more than one
receiver. You order a Pay-Per-View
program, but it does not appear on all
of the receivers.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.
If you want to watch a Pay-Per-View
program on TVs connected on each
receiver, you must order the program for
each receiver but you only pay for the
program once.
Possible Reason
What to Do
You may have not done anything
with the remote control or front
panel buttons for several
minutes.
The receiver has a time-out feature that
closes any menu after several minutes
of no activity. This will discard any
changes you have made, but otherwise
does no harm to the receiver. Start over
again.
Menus
What Is Happening
You were using a menu, and it
suddenly closed.
104
Reference
Remote Control Device Codes
REMOTE CONTROL DEVICE CODES
Included with your remotes are lists containing the manufacturer codes for programming the remote to
control your TV, VCR, Blu-ray Discв„ў or DVD player, or audio equipment. Every attempt has been made to
include all codes. If your device brand is not listed or if the codes listed do not work, then the DISH remote
may not control your specific device. In some cases, codes may operate some but not all of the buttons.
105
Reference
Remote Control Device Codes
106
• LIMITED WARRANTY
• RESIDENTIAL CUSTOMER AGREEMENT
• FCC COMPLIANCE
107
Appendix
Limited Warranty
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty
service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
•
This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
EchoStar Technologies Corporation and its affiliated companies (“EchoStar”) warrant this system against defects in
materials or workmanship as follows:
•
Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the equipment is
defective subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar warrants any
such work done against defects in materials or workmanship for the remaining portion of the original warranty
period.
•
Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge, new or remanufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty.
EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part
of the original warranty period.
Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF,
remote control, or dish mounting hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
•
This warranty does not cover installation of the system. If applicable, such installation will be warranted under a
separate installation agreement.
•
This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic
devices, remote control batteries, signal reception problems, loss of use of the system, or unused programming
charges due to system malfunction.
•
This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges,
battery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than
authorized factory service, use of accessories not recommended by the receiver manufacturer, negligence,
commercial or institutional use, or improper or neglected maintenance.
•
This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or
reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor
equipment purchased, serviced, or operated outside the continental United States of America.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE
HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR
IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S
LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR
RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL
BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF
THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account
number, the receiver conditional access number, or the receiver model number ready. Display the Important System
Information menu to find these numbers.
108
Appendix
Residential Customer Agreement
RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH NetworkВ®.
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at
800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en espaГ±ol por favor visite dish.com o llame all 1800-333-DISH (3474) y le enviaremos una copia.
DISH Network is happy to answer any questions you may have (including questions regarding billing, installation, equipment
and service) and to provide you with technical and other customer support. You may contact us 24 hours a day, any day of the
year:
Phone:
Email:
Mail:
Website:
800-333-DISH (3474)
[email protected]
DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
dish.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any customer agreement(s) applicable to the
package plan(s) under which you are receiving Services and/or equipment from DISH Network (each, a “Package Plan
Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", “DISH”, "we," "us" or
“our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular
circumstances, third party billing agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT, SETS FORTH THE TERMS
AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS
AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH NETWORK CUSTOMER,
YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING DISH NETWORK
CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR REPLACEMENT OF, THIS AGREEMENT, AND YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE
SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN
EXISTING CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST
NOTIFY US IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO
CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.
1.
THE DISH NETWORK SERVICE
A. Services Defined. "Services" shall mean all video, audio, data, interactive and other programming services and all other
services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that we may
provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement specifies required minimum programming, you
must subscribe to such programming. Otherwise, you must subscribe to one or more of the following programming packages:
Welcome Pack, Latino Welcome, DISH America or a higher version of such packages; a qualifying International package plus
one of the following: International Basic Package, Chinese Basic Package, or a previously listed package. We may change
such minimum programming requirements at any time. For select customers based on when activation of service occurred,
an International Service Access Fee (as detailed in Exhibit 1) may apply. If you subscribe to Racetrack TV, but do not
subscribe to applicable minimum programming a Service Access Fee (as detailed in Exhibit 1) may appply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events and
broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent any of these
blackouts, you may be subject to legal action. If the location at which you are receiving Services is a wagering location, you
are not eligible to receive certain channels, including without limitation, Racetrack TV. You must be at least 18 years of age, or
the applicable age of majority where you reside, to order or receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Package Plan
Agreement(s), you may change your programming selection at any time by notifying us. A Programming Change Fee (as
detailed in Exhibit 1) may apply to such programming changes, unless you are receiving Services and/or Equipment (as
defined in Section 4(A)) pursuant to a Package Plan Agreement that requires you to pay in full for all Services and/or
Equipment prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew. You
may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view Services
through your television if your DISH Network receiver is connected to a land-based telephone line and/or a broadband home
network. You may also order DISH Network pay-per-view Services by calling 877-DISH-PPV (3474-778) and using our
automated system, or by visiting dish.com/orderppv, or by speaking with a live operator at one of our customer service
centers (an Agent Assist Fee will apply as detailed in Exhibit 1). Pre-Pay Promotion customers may only order pay-per-view
Services by calling 877-DISH-PPV (3474-778).
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and information on
the Internet. DISH Network does not have any control over such websites and information, and we do not make any
109
Appendix
Residential Customer Agreement
representations, warranties or guarantees as to the availability or content of such websites and information, including without
limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright compliance, legality, content, validity, or
quality of any such websites or information; or (ii) whether using the software contained in such receivers may result in
accessing unintended, inappropriate or objectionable content. We may change, limit, suspend, disable and/or remove your
ability to access the Internet using your receiver at any time without notice. We may also limit or restrict the websites and
information that you may access on the Internet using your receiver at any time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your private
home. You agree that no Services provided to you will be viewed in areas open to the public, commercial establishments or
other residential locations. Services may not be rebroadcast or performed, and admission may not be charged for listening to
or viewing any Services. If your Services are viewed in an area open to the public, a commerical establishment or another
residential location, we may disconnect your Services and, in addition to all other applicable fees, you must pay us the
difference between the price actually paid for Services and the full applicable rate for such Services, regardless of whether we
have the right to distribute such Services in such other location.
I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming, programming
packages and other Services that we offer, as well as the prices and fees related to such programming, programming
packages and Services, at any time, including without limitation, during any term commitment period to which you have
agreed. If a change affects you, we will notify you of such change and its effective date. In the event that we delete, rearrange
or change any programming, programming packages or other Services, we have no obligation to replace or supplement such
programming, programming packages or other Services. You are not entitled to any refund because of a deletion,
rearrangement or change of any programming, programming packages or other Services.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private cable
operator, offered you a promotional offer or item in connection with your subscription to the Services, such third party is wholly
responsible for fulfilling such promotional offer or providing such promotional item, and DISH Network is not in any way
responsible for such fulfillment unless the promotional offer or item was offered with DISH Network’s prior authorization,
approval, permission or knowledge.
2.
BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that are
now or may in the future be assessed in connection with any Services you receive from us, and any other charges due and
owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite providers for
transmission of programming in some states may apply. Unless you prepay for a multi-month subscription to Services or
prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly in advance for most
Services and in arrears for other Services such as pay-per-view ordered by you or anyone who uses your Equipment,
whether with or without your permission, until you cancel your Services. Multi-month subscription customers and Pre-Pay
Promotion customers will be billed based on your pre-pay period (multi-month subscriptions) or monthly (Pre-Pay Promotion
customers), and must make all payments in advance of the due date on your bill in order to continue receiving your Services;
you must also pre-pay for all other Services, such as pay-per-view, ordered by you or anyone who uses your Equipment,
whether with or without your permission.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases and other
charges to your account. You may submit your payment by mail, on our website, through our AutoPay program, by calling a
DISH Network customer service representative, or by any other means that we designate. Partial payments will be applied
first to the oldest outstanding bill. You must make your payment regardless of whether you receive a bill. We do not assume
the risk of undelivered mail. If you send checks or money orders marked with a designation such as “payment in full,” we can
accept them without waiving any of our rights, including without limitation, our rights to collect any other amounts owed by
you, notwithstanding your characterization of such payment. DISH Network does not extend credit to our customers, and the
Late Payment Fee (as detailed in Exhibit 1) is not interest, a credit service charge or a finance charge. Certain fees and
charges may apply in certain circumstances to your payment for the Services, including without limitation, those expressly set
forth in Exhibit 1 attached hereto and incorporated herein by reference.
C. AutoPay and Paperless Billing. If you accept a promotion that requires you to sign up for and maintain AutoPay and/or
Paperless Billing and later discontinue AutoPay and/or Paperless Billing, then you may no longer be eligible for that
promotion and you may lose the promotional price.
D. Alterations to Payment Terms. If you paid for a monthly subscription (other than a Pre-Pay Promotion) and your account is
past due on more than one occasion, we may require that you pay for all Services and Equipment before you receive them
and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point, all terms and conditions of
such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any Services and your account is past
due for any amount, we may convert your multi-month subscription to a monthly subscription, and we will first apply the
amount you paid for your multi-month subscription to any past due amounts and then to any obligations you incur in the
future.
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect or
refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be wholly
relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected for nonpayment or any other reason, DISH Network may require that you pay, and you agree to pay, before we reconnect your
Services, all past due charges, a deposit equal to a minimum of one month of service charges, and all outstanding balances
accrued through the date of such disconnection. If your Services are disconnected for non-payment or any other reason, you
will no longer be eligible, even if you pay to restart your Service, to receive any remaining credits or promotional pricing that
you would have been eligible to receive had your Services not been disconnected. Unless required by applicable law,
deposits will not be held segregated from other funds and will not earn or accrue interest. Promotional pricing is valid only at
the time of installation.
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Appendix
Residential Customer Agreement
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to assert any
other right that we may have against you, including without limitation, any breach of any agreement you may have with DISH
Network or one of our affiliates, you agree to pay the reasonable costs of such collection or other action. These costs may
include, without limitation, the costs of a collection agency, reasonable attorneys’ fees and court costs. If you believe you
have been billed in error or you would like to make any other requests for a billing statement credit, you must contact our
customer service center by telephone or in writing within twenty (20) days after the date you receive the bill for which you are
seeking correction. Failure to timely notify us of a dispute will constitute your acceptance of the corresponding bill. You must
pay undisputed portions of any billing statement before the next billing statement is issued or you must pay a Late Payment
Fee. All payments for Services must be made directly by you to us, unless we authorize otherwise; for example, DISH
Network shall have no obligation to provide Services for which payment is made by you to a third party or payment is made by
a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when billing is
provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees. Depending on your specific Package Plan Agreement, you may incur fees for disconnecting your
service before the expiration of a commitment period or downgrading your programming below any applicable minimum
programming requirement during a commitment period (each an “Early Termination Fee”). Please reference your Package
Plan Agreement for details regarding any Early Termination Fee that may apply.
3.
CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or we
otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone number, e-mail
address or mailing address set forth at the top of this Agreement. Please be aware that certain Package Plan Agreements
have an optional or mandatory term commitment period and if you cancel your Services prior to the expiration of an
applicable optional or mandatory term commitment period, certain early termination or cancellation fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services, DISH
Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you
have received Services, or any part of the Services, without paying for them; (iii) you otherwise violate the terms and
conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer, encumber or relocate any leased
Equipment (unless you relocate such Equipment as part of a residential move into an area within which you can permissibly
continue to receive such Services); (v) you assign or attempt to assign any of your rights, duties or obligations under this
Agreement or any applicable Package Plan Agreement; (vi) you are receiving Services through a third-party billing agent and
become ineligible to receive applicable services provided by such third-party billing agent; or (vii) you commence any act or
filing of bankruptcy or bankruptcy proceedings are commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances
accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services, once
charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the cancellation of
Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable expiration of that
promotion, you are not entitled to any refund or credit for the unused portions of such discounted price. If you received a
discounted price in exchange for your agreement to pay for your Services on a multi-month basis, and you cancel your
Services prior to the expiration of your multi-month subscription, you are not entitled to any refund or credit for the unused
portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily of a
DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s), and
sometimes low noise block converter(s) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If we allow
you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver, subject to the
limitations of your television equipment. All of your receivers must be located at the same residence and continuously
connected to the same land-based telephone line and/or broadband home network. If you wish to receive Services at two
different residential locations, you must open a separate account for each location, unless otherwise specifically authorized
by DISH Network. You may not directly or indirectly use a single account for the purpose of authorizing Services for multiple
DISH Network receivers that are not all located in the same residential location and connected to the same land-based
telephone line and/or broadband home network. If we later determine that you did, we may disconnect your Services and, in
addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the
full retail price for the Services authorized for each DISH Network receiver on your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot or otherwise
installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards
remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not
transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network. If you
report to our customer service center that your Smart Card has been lost, damaged, defective or stolen, we will replace it,
unless there is evidence of unauthorized tampering or modification, and a Smart Card Replacement Fee will apply. In
addition, in order to minimize downtime for your Equipment, DISH Network will, upon your request, deliver a replacement
Smart Card to you via overnight delivery, in which case an Overnight Delivery Fee will apply.
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D. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital format. Total
available recording time varies depending on your receiver and the nature of the programs being recorded. DISH Network
does not guarantee access to or recording of any particular programming, or that any such programming will not be deleted
from your DVR product. Most programming is the copyrighted material of the third party that supplies it; is protected by
copyright and other applicable laws; and may not be reproduced, published, broadcast, rewritten, or redistributed without the
written permission of the third party that supplied it (except as permitted by the “fair use” provisions of the U.S. copyright
laws).
E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect each
DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network. Failure to
connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or
disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual tuner receiver that is not
connected to the same land based telephone line and/or a broadband network (as detailed in Exhibit 1).
F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality in
your DISH Network receivers; provide data and content to DVR products; store and remove data and content on the hard
drives of DVR products; and send electronic counter-measures to your DISH Network receivers. DISH Network will use
commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Services,
but shall have no liability to you for any interruptions in Services arising out of or related to such downloads. DISH Network
may from time to time cease supporting one or more DISH Network receiver models.
G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software that
are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or
disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card. Such
actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services and/or legal
action.
H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by DISH
Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction with lawful
operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes permitted under this
Agreement. You may not copy, modify or transfer any software provided in your DISH Network receiver(s), or any copy of
such software, in whole or in part. You may not reverse-engineer, disassemble, decompile or translate such software, or
otherwise attempt to derive its source code, except to the extent allowed under any applicable laws. You may not rent, lease,
load, resell for profit or distribute any software provided in your DISH Network receiver(s), or any part thereof. Such software
is licensed, not sold, to you for use only under the terms and conditions of this license, and DISH Network, its licensors and its
suppliers reserve all rights not expressly granted to you. Except as stated above, this license does not grant to you any
intellectual property rights in the software provided in your DISH Network receiver(s). Any attempt to transfer any of the rights,
duties or obligations of this license is null and void. If you breach any term or condition of this license, this license will
automatically terminate.
I. Stolen Equipment. If any of your Equipment is stolen or otherwise removed from your premises without your authorization,
you must notify our customer service center by telephone or in writing immediately, but in any event not later than three (3)
business days after such removal, to avoid liability for payment for unauthorized use of your Equipment. You will not be liable
for unauthorized use that occurs after we have received your notification.
5. LEASED EQUIPMENT
A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwise specified in an applicable
Package Plan Agreement(s), such Equipment (including without limitation, the LNBFs, but not the satellite antenna), shall at
all times remain the sole and exclusive property of DISH Network, and we may provide or replace leased Equipment with new
or reconditioned Equipment at any time, and upon cancellation or disconnection of your Services, remove or require the
return of such Equipment. No leased Equipment provided to you by DISH Network shall be deemed fixtures or part of your
real property. We may make such filings and recordings that we may consider necessary to evidence our ownership rights in
such Equipment, and you agree to execute any and all documents that we may consider necessary for us to make such
filings. Our ownership of such Equipment may be displayed by notice contained on it. You have no right at any time to pledge,
sell, mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with such Equipment, or to tamper with or
alter any notice of our ownership on such Equipment. Any reinstallation, return, or change in the location of such Equipment
must be performed by DISH Network at our then-current service rates. You shall not attach any electrical or other devices to,
or in any way alter, any such Equipment without our prior written consent. You are responsible for preventing the loss or
destruction of leased Equipment and we recommend that such Equipment be covered by your homeowners, renters or other
insurance policy.
B. Return of Leased Equipment. It is your responsibility to return all leased Equipment within thirty (30) days following
cancellation or disconnection of your Services. You must call 800-333-DISH (3474) to receive a return authorization number
and instructions regarding acceptable methods for returning the Equipment. Options to return your Equipment include, but
are not limited to, the use of a shipping label and empty box provided by DISH Network by paying a Box Return Fee (as
detailed in Exhibit 1) (which price is subject to change at any time) or scheduling a DISH Network in-home service call to
remove the Equipment by paying a Service Call Fee (as detailed in Exhibit 1) charge (which price is subject to change at any
time). Equipment will not be deemed returned until received by DISH Network. If you do not return such Equipment
undamaged and in working order, normal wear and tear excepted, and in accordance with the procedures set forth herein,
then you are responsible and must pay us certain charges as described in the Package Plan Agreement.
C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment must be performed by us or our designee(s). DISH Network may
charge you for any repairs that are necessitated by any damage to, or misuse of, such Equipment.
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6.
TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. Provided
however, if you lease Equipment or your account has an outstanding balance, then the withholding of consent to assign or
transfer your Services shall not be deemed unreasonable.
7.
LIMITATION OF OUR LIABILITY
A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR
THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR FAILURE
TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO PERFORM
ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK'S ACCESS TO ALL OR
ANY PORTION OF SERVICES; THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO DIFFERENT
SATELLITE(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT; ANY SOFTWARE OR OTHER
DOWNLOADS INITIATED BY US; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL
FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND
OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF DISH NETWORK, ECHOSTAR OR OUR THIRD-PARTY BILLING AGENTS,
OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT, INCLUDING
WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES (SUCH AS THE ABILITY TO ACCESS THE INTERNET
VIA A RECEIVER).
C. LOSS OF RECORDED MATERIAL. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS NOR ANY OF OUR OR
THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE
PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION, ANY LOSS OR PREVENTION OF RECORDING
DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.
D. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,
NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER
EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION,
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY
EXPRESSLY DISCLAIMED AND EXCLUDED.
E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET OR OTHER
CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND GUESTS, AS YOU
DEEM APPROPRIATE. NONE OF DISH NETWORK, ECHOSTAR, OUR THIRD-PARTY BILLING AGENTS, OR OUR AND
THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED UPON, ANY CONTENT (INCLUDING
WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN OR OMISSIONS FROM SUCH CONTENT): (i) CONTAINED IN
ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING THE SERVICES OR EQUIPMENT
FURNISHED TO YOU.
F. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR
AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO: DISH NETWORK EQUIPMENT OR ANY OTHER
EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU; OR ANY FAULT,
FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
8.
LEGAL COMPLIANCE; PIRACY AND INFRINGEMENT; TRADEMARKS; PUBLIC RIGHTS OF WAY
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act to
engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various U.S.
federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and civil
damage awards of up to $110,000 per violation.
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to receive
encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up
to $500,000 and imprisonment for five years, or both. Any person who procures Equipment that has been so modified is an
accessory to that offense and may be punished in the same manner. Investigative authority for violations lies with the Federal
Bureau of Investigation. The Equipment may incorporate copyright protection technology that is protected by U.S. patents
and/or other intellectual property rights. Use of such copyright protection technology must be authorized by DISH Network or
its suppliers or licensors, and is intended for home and other limited pay-per-view uses only, unless otherwise authorized by
DISH Network or its suppliers or licensors. Reverse engineering or disassembly is prohibited.
9.
GENERAL
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on your bill,
as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of this Agreement,
by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill insert, it will be
considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current billing address in our
records. If we send you notice via broadcast on a television channel or through publication on the website set forth at the top
of this Agreement, it will be considered given when first broadcast or published. If we send you notice by telephone, it will be
considered given when personally delivered to you or when left as a message at your then-current phone number in our
records. Unless otherwise specified in this Agreement, any notice required or permitted to be given by you under this
Agreement shall be in writing and shall be sent by first-class mail addressed to us at the mailing address set forth at the top of
this Agreement, and shall be deemed given when received by us at such mailing address.
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B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the physical
address where your Equipment will be located and your Services will be provided. A post office box does not meet this
requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or physical
address where your Equipment is located. You may do this by notifying our customer service center by telephone or in writing
at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. If you have an online account with us, you are responsible for maintaining the confidentiality of
your account username and password and for all activities that occur under your account username and/or password. You
must: (i) keep your account username and password confidential and not share them with anyone else; and (ii) immediately
notify us of any unauthorized use of your password and/or account username or other breach of security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on our
behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the
circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and without
limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party billing agent's
billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require that you to pay all
past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services; and (iii) other services
provided by our third-party billing agents, including without limitation, local telephone service, may need to be restored before
DISH Network Services can be restored, and a restoral fee and/or deposit may be required to restore third-party billing agent
services. Partial payments on third-party billing agent bills may be applied first to the balance due for other services billed on
your third-party billing agent bill, including without limitation, local telephone service, according to the third-party billing agent's
billing procedures and applicable state statutes and regulations. Please contact your third-party billing agent for details.
Failure to pay all or any part of your third-party billing agent bill may result in disconnection of Services. If your account is
assigned to a third-party billing agent we will provide you notice of such assignment.
E. Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness, including
without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies. Such
credit checks may require you to provide DISH Network with your social security number. Under the Fair Credit Reporting Act,
you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any
credit reporting agency. Please include in any such notice the specific item of dispute and why you believe the information
reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction, performance
and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the Services or the
Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect to its conflict of law
provisions. This Agreement is subject to amendment, modification or termination if required by such laws or regulations. If
any provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision will be
considered modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or
regulation, without affecting the validity of any other provisions.
G. Remedies Cumulative. The rights and remedies provided under this Agreement to DISH Network in case of your default or
breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have
by reason of such default or breach at law, in equity, under contract or otherwise (all of which are expressly reserved).
H. Other. No salesperson, installer, customer service representative, authorized retailer, or other similarly situated individual
is authorized to change or override this Agreement. DISH Network may, however, change this Agreement at any time and will
notify you if that occurs. The terms and conditions of this Agreement that either are expressly stated to survive or by their
nature would logically be expected to survive its expiration or termination will continue thereafter. This Agreement is in
addition to any other written agreement(s), if any, between you and DISH Network, including without limitation, any applicable
Package Plan Agreement, and except as provided to the contrary herein, all such written agreements shall remain in full force
and effect. Except as expressly set forth in this Agreement to the contrary, this Agreement replaces and supersedes any and
all prior DISH Network Residential Customer Agreements in their entirety, and such prior DISH Network Residential
Customer Agreements shall be of no further force or effect whatsoever. In the event of any ambiguity between this Agreement
and any applicable Package Plan Agreement, DISH Network shall have the sole and exclusive authority to interpret and/or
make a final determination concerning any issue arising from such ambiguity.
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EXHIBIT 1 - FEES
In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable
Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when applicable. DISH may
change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you. Discounts on
certain Fees may be available from time to time if you subscribe to certain programming packages and/or use certain
Equipment. Additional Fees may apply for non-standard installations or if you upgrade your Equipment after installation. You
may call 800-333-3474 to request an itemization of any cost that you will incur in order to purchase and/or lease or receive
DISH equipment and/or DISH Services.
Type of Fee
Amount
Description of When Fee Applies
Monthly Fees
Additional Receiver
Fee*
$7.00
You have more than one (1) receiver on your
account. Per additional high definition (HD)
receiver.
$10.00
You have more than one (1) receiver on your
account. Per additional DVR receiver.
$14.00
You have more than one (1) receiver on your
account. Per additional Duo receiver.
$17.00
You have more than one (1) receiver on your
account. Per additional DuoDVR or SlingLoaded
receiver.
$7.00
You have a Hopper 2000 receiver on your account.
$7.00
You have a Joey 1.0 receiver on your account.
Whole Home DVR
Service Fee
$4.00
You have a Whole Home DVR Hopper 2000 on
your account.
DVR Service Fee
$6.00
You purchase or lease a digital video recording
receiver and you do not subscribe to a “with DVR”
programming package. (If you have a HD Duo
SlingLoaded DVR receiver on your account, a
$10.00 fee will also apply.)
Protection Plan
$7.00
You participate in the Protection Plan.
DISH Pause
$5.00
You are eligible for and participate in DISH Pause.
Service Access Fee
$6.00
You subscribe to Racetrack TV but do not
subscribe to applicable required minimum
programming.
International Service
Access Fee
$10.00
You do not subscribe to applicable required
minimum programming.
TV2 Receiver
Connection Fee
$5.00
You purchase or lease a dual tuner receiver and it
is not connected to a phone line and/or a
broadband network.
DISH 500 Upgrade Fee
$5.00
You receive Services in Alaska (AK) or Hawaii (HI).
(*In determining the
Additional Receiver Fee
amount, the receiver
with the highest
associated fee shall be
deemed activated prior
to all other receivers on
your account.)
Receiver Fees
Transactional Fees
Agent Assist Fee
$5.00
You order PPV or make a credit/debit card or Bank
Account payment over the phone with an agent.
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116
Type of Fee
Amount
Description of When Fee Applies
External Hard Drive
Activation Fee
$40.00
One-time fee charged if you have a ViP receiver
and you choose to connect an external hard drive
to that receiver.
Late Payment Fee
$7.00
You do not pay your bill in full on or before its due
date (unless you are receiving Services pursuant to
a Pre-Pay Promotion).
Returned Payment Fee
$10.00
You make an EFT or check payment to DISH
Network and it is subsequently returned.
Shipping and Handling
Fee
$15.00
DISH Network delivers hardware to you via regular
delivery. (A $20.00 Extended Delivery Fee also
applies to AK, HI, Puerto Rico, or Virgin Islands.)
Overnight Delivery Fee
$20.00
DISH Network delivers an item to you via overnight
delivery (not available in Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands).
Box Return Fee
$17.00
DISH Network delivers return boxes and labels to
return leased equipment.
Smart Card
Replacement Fee
$50.00
We replace your Smart Card because it was lost,
damaged, defective or stolen, as long as there is no
evidence of tampering or modification.
Out of Warranty
Receiver Replacement
Fee
$75.00
You need to replace or repair an out of warranty
receiver.
Service Call Fee
$95.00
We send a certified technician to you.
Programming Change
Fee
$5.00
You change your programming selection in 30 days
or less from the same service being added (but not
regarding adult programming).
$20.00
Changes to your programming selection include
adult programming.
Appendix
FCC Compliance
FCC COMPLIANCE
The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date
of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations.
Compliance Information Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Connecting to an Over-the-Air Antenna
In order to receive local broadcast channels, you may wish to install an over-the-air antenna into your TV distribution
equipment. There are many devices that allow you to connect your antenna to your in-home distribution system such as
splitters and amplifiers. You must be careful to meet certain FCC regulations with respect to the isolation between the
antenna port and the network port of your system. It is recommended that you purchase a splitter or amplifier with the
correctly specified isolation from your local satellite television retailer.
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118
A
Account, Your 4
Accessing on Your TV 44
Adding Channels 4
Additional Services 6, 7
Ordering Programming 4
All Children (TV-Y) Rating 36
All Episodes 46
Alternate Language 75
Amplifier/Tuner Volume Control 65
Antenna
Connecting 86
ARCHOS portable media players 71
Attention Message 99
Audio/Video Output 85
Audio Ouput 76
B
Back Panel 14
Batteries 10
Browse, Favorites Lists 30
Browse Banner 21
Troubleshooting 103
Buttons
Front Panel 14
Remote Control 11, 12, 13
C
Changing Channels 20
Troubleshooting 101
Changing Languages 75
Troubleshooting 107
Channel Lists 73
Channel Order Display 73, 74
Channel Display Preferences 74
Channel Order 74
Channels
Changing 20
Over-the-Air 91
Check Switch 96
Closed Captions 75
Combination Devices 59
Connecting Antenna 86
Connecting to the TV 82
HD Display Settings 84
HDMI Connection 82
SD Connection 85
Connections 16
Conventions 3
Content Labels 37
D 37
L 37
S 37
V 37
FV 37
Customer Support 44
D
Daily Schedule 47
Device Codes 110
Checking 63
Scan 60
Diagnostics 95
Directed to Older Children (TV-Y7) TV
Rating 36
Directed to Older Children-Fantasy
Violence (TV-Y7-FV) TV Rating 36
Discrete Power On and Off 68
DISH Antenna 86
DISH Tailgater
Connecting 87
Dolby Surround Sound Settings 76
DVD Mode 13
E
Error Message 99
External Hard Drive 70
F
Factory Defaults 78
Favorites Lists 30
Creating 30
Changing 30
Naming and Using 31
Troubleshooting 105
Using 32
FCC Compliance 122
Finding Programs
Browse Banner 21
Program Guide 20
Search 22
Themes 23
Front Panel 14
G
G MPAA Rating 35
Games 44
General Audience (TV-G)
TV Rating 37
General Audiences (G) MPAA
Rating 35
Guide 20
Changing Favorites Lists 30
Changing Display 73
Customizing Display 73
Favorites Lists 30
Using Favorites Lists 32
Guide Display Preference 74
H
Hard Drive, External 70
HDMI Connection 82
HDTV Setup 84
Hearing a Program 107
History
Caller ID 72
Search 23
I
Inactivity Standby 79
Installation
Channel Scan for Over-the-Air
Channels 91
Connecting to TV 82
DISH Antenna 86
HD Display Settings 84
HDMI Connection 82
MobileDISHв„ў 87
Over-the-Air Antenna 91
Peaking Over-the-Air Antenna 92
Safety Instructions v
SD Connection 85
Tailgater 87
Interactive TV 43
K
Keyboard 17
Keywords 22
L
Languages 75
Learning 61
Limited Mode 54
Limited Warranty 112
Locks
Change or Create Password 41
Channels 38
Front Panel 40
Hiding Content, Channels 39
Locking Receiver 41
Pay-Per-View 39
Ratings 35
Receiver 41
Troubleshooting 108
119
Index
Low Battery Warning 10
M
Mature Audience Only (TV-MA)
TV Rating 37
Menus 15
Canceling a Procedure 16
Choices 16
Closing 15
Highlighting Options 15
On-screen Keyboard 17
Opening 15
Selecting Options 15
Text Fields 16
Troubleshooting 109
Message Numbers 99
Missed Recordings 47
Missing Channels 27
MobileDISHв„ў
Automatic 87
Manual 88
MPAA Ratings 35
Multimedia 70
N
New Episodes 46
NR/AO MPAA Rating 36
No Picture on TV 83
Not Rated (NR/AO) MPAA Rating 36
Number Pad 17
O
On-screen logo 7
Over-the-Air Antenna 91
Broadcasts 93
Channel Scan 91
Digital OTA Broadcasts 93
Installation Considerations 94
Peaking 92
Resources 94
P
Parental Controls
Change Password 41
Channels 38
Create Password 41
Front Panel 40
Hiding Adult Content 39
Hiding Locked Channels 39
Locking Receiver 41
Pay-Per-View 39
120
Ratings 35
Parent Guidance Suggested (PG)
MPAA Rating 35
Parental Guidance Suggested
(TV-PG) TV Rating 37
Parents Strongly Cautioned (PG-13)
MPAA Rating 36
Parents Strongly Cautioned (TV-14)
TV Rating 37
Password 41
Pay-Per-View 6
Locks 39
Ordering 26
Reviewing Orders 26
Timers 47
Troubleshooting 109
PCM Audio 77
PG MPAA Rating 35
PG-13 MPAA Rating 36
Point Dish 96
Portable Media Players, ARCHOS 71
Preferences
Channel Order Display 73
Channel Order 73
Closed Captioning 75
Inactivity Standby 79
Updates 79
Program Guide 20
Changing Favorites Lists 30
Channel Display 73
Color 30
Display 73
Favorites Lists 30
Troubleshooting 103
Using Favorites Lists 32
Programs
Descriptive Audio 76
Finding a Program 5
Hearing 107
Hiding Content, Channels 39
Pay-Per-View 6, 26
Reviewing PPV Orders 26
Theme 23
Timer Considerations 47
Upgrading 44
R
R MPAA Rating 36
Ratings
MPAA 35
TV 36
Receiver Information Inside Back Cover
Receiver Updates 79
Reception
Over-the-Air Antenna 91
Rain and Snow Fade 6
Solar Interference 6
Record Link 50
Recording to External Hard Drive
All Episodes 46
Considerations 47
Daily Schedule 47
Manual Timer 49
New Episodes 46
Skipped Timers 47
Timer Frequency 46
Timer Types 46
Timers List 48
Recover Button 67
Remote Control 10
Address 52, 53
Amplifier/Tuner 64
AUX Mode 54
Batteries 10
Buttons, DVD/VCR Control 13
Buttons, Receiver Control 11
Buttons, TV Control 12
Changing Address 52
Changing the Address 52
Changing TV or Tuner/Amplifier
Volume 64, 65
Checking Device Codes 63
Checking Remote Address 53
Combination Devices 59
Confirm Operation 54
Device Code Scan 60
Device Codes 59, 110
Discrete Power On and Off 68
DVD Mode 13
Improving Operation 52
Learning 61
Limited Mode 54
Low Battery Warning 10
Modes 54
Number Pad 17
Operating a Second Satellite
Receiver 66
Operating Devices 54, 59
Operating Receiver 52
Programming the Remote 61
Recover Button 67
SAT Mode 11, 59
Troubleshooting 102
Tuner/Amplifier 64
TV Mode 12, 59
VCR 55
Work with Receiver 52
Resetting Factory Defaults 78
Resetting Your Receiver 95
Index
Residential Customer Agreement 114
Restricted (R) MPAA Rating 36
Diagnostics 95
Error Message 99
Favorites Lists 105
Hearing a Program 107
Locks 108
Menus 109
Message Numbers 99
Missing Channels 32
No Picture on the TV 83
Pay-Per-View 109
Program Guide, Browse Banner
103
Recover Button 67
Remote Control 102
Resetting Your Receiver 95
Snowy, Blue, or Black Screen 67
Timers 51, 105
Tools 95
Tuner/Amplifier Volume Control
65
Watching a Program 103
S
Safety v
SAT Mode 11
Satellite Receiver
Back Panel 14
Front Panel 14
Front Panel Lock 10
Multimedia 71
Updates 79
Satellite TV Reception 6
Rain and Snow Fade 6
Solar Interference 6
Screensaver 7
Search 22
History 23
Keywords 22
Second Satellite Receiver 66
Standard-Definition Connection 85
Surround Sound Settings 76
Switch between TV and
Tuner/Amplifier 64
T
Tailgater 87
Text Fields 16
Themes 23
Timers 46
All Episodes 46
Automatic Timer 48
Considerations 47
Create a Manual Timer 49
Daily Schedule 47
Deleting a Timer 49
Manual Timer 49
New Episodes 46
Priorities 47
Reminder Type 46
Skipped Timers 47
Starts Recording 47
Timer Frequency 46
Timer Types 46
Timers List 48
Troubleshooting 105
Types 46
When a Timer Starts 42
Troubleshooting 98
Browse Banner 103
Caller ID 107
Changing Channels 101
Changing Languages 107
Troubleshooting 103
Watching TV 5
Troubleshooting Tools
Check Switch 96
Diagnostics 95
Point Dish 96
Resetting Receiver 95
Tuner/Amplifier Codes 110
Tuner/Amplifier Volume Control 65
TV Input/Channel Settings
Inside Back Cover
TV Mode 12
TV Ratings 36
TV-Y 36
TV-Y7 36
TV-Y7-FV 36
TV-G 37
TV-PG 37
TV-14 37
TV-MA 37
TV Set Out 85
U
Updates 79
User’s Guide
Conventions 3
How to Use 2
V
VoIP Recommendations 89
W
Warranty 112
Watching a Program
121
Index
122
Receiver Information
Write the following information in the spaces provided below. You may need to provide this information if you call
the Service Center. To get the Conditional Access Numbers, display the System Info screen (see Ordering Your
Program Packages).
Purchase Location Name:
Purchase Location Telephone Number:
Receiver Serial Number:
Receiver Conditional Access Number
Smart Card Conditional Access Number:
Remote Control Settings
Remote Control
Remote Control Address (SAT Mode)
TV Code (TV Mode)
DVD or VCR Code (DVD Mode)
Auxiliary Code (AUX Mode)
TV Input/Channel Settings
TV
TV Input/Channel
196438
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