Pub.: 42004-399D GAI-TRONICS ® CORPORATION A HUBBELL COMPANY Rack-Mount Audio Messenger Interface Models 10959-105 and 10959-106 TABLE OF CONTENTS Getting Started.................................................................................................................................1 Product Overview ................................................................................................................................... 1 Features and Functions .......................................................................................................................... 1 Specifications........................................................................................................................................... 5 Installation ......................................................................................................................................7 Mounting.................................................................................................................................................. 7 Tabletop Mounting ...............................................................................................................................................7 Wiring ...................................................................................................................................................... 7 TB1 - Digital Output Connections ........................................................................................................................8 TB2 - Digital Input Connections...........................................................................................................................9 TB3 - Audio Output and Data Connections ........................................................................................................10 TB4 - Reboot and Fault Output...........................................................................................................................11 TB5 - Auxiliary Audio........................................................................................................................................12 TB6 - Power Connections ...................................................................................................................................13 69517-201 Jumper Settings.................................................................................................................................13 Telephone Line Connection ................................................................................................................................14 Setup ..............................................................................................................................................15 Preparation............................................................................................................................................ 15 Power up ................................................................................................................................................ 16 Setting the Date and Time.................................................................................................................... 16 Initiating a Page .................................................................................................................................... 16 Operation.......................................................................................................................................17 LCD Display and Push-button Operation .......................................................................................... 17 Working with CompactFlash® ............................................................................................................. 21 CompactFlash® Memory Card Installation .........................................................................................................21 Saving Configurations to a CompactFlash® Card ...............................................................................................21 CompactFlash® Card Formatting ........................................................................................................................21 Overview of the AMI Configuration Tool (ACT) .............................................................................. 22 Remote Commands............................................................................................................................... 23 Maintenance..................................................................................................................................23 Description of Major Components ...................................................................................................... 24 GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA 610-777-1374 800-492-1212 Fax: 610-796-5954 VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS Table of Contents Pub.: 42004-399D RACK-MOUNT AUDIO MESSENGER INTERFACE MODELS 10959-105 AND –106 Internal Components...........................................................................................................................................24 Internal Cable Connections.................................................................................................................................25 External Components..........................................................................................................................................25 CompactFlash ® Card Slot...................................................................................................................................25 LCD Display .......................................................................................................................................................25 Replacement Parts ................................................................................................................................ 26 Confidentiality Notice ...................................................................................................................26 f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 PUB. 42004-399D Rack-Mount Audio Messenger Interface Models 10959-105 and 10959-106 Getting Started Product Overview Thank you for your purchase of the GAI-Tronics Audio Messenger Interface. The Audio Messenger Interface (AMI) tone/speech generator broadcasts live pages, telephone pages, pre-recorded alarm tones, pre-recorded speech messages, etc., for use in virtually any application. For application examples, please see the “Application Notes” on the AMI Configuration Tool CD. Prior to installation of the AMI, we recommend you read the entire manual and inspect the contents of the package to ensure the following are included: • • • • Audio Messenger Interface (See model chart below) CompactFlash® memory card AMI Configuration Tool (ACT) CD Product Evaluation Card – please fill out and return at your earliest convenience Features and Functions The Audio Messenger Interface (AMI) is a tone/speech generator that can be tailored to broadcast tones/speech messages for many applications. The following is a sample of the included and optional features: • AMI Configuration Tool Software, complete with: - Pre-recorded alarm tones - Pre-recorded speech messages • 8 inputs/outputs plus expansion option • Real-time clock • Capability to route audio to 8 individually controlled zones • • • • • • Scheduled events Live speech messages Telephone access with built-in feedback eliminator Secure telephone access Day/Night modes Integration to ADVANCE systems The Audio Messenger Interface Configuration Tool (ACT) software is used to define and change configurations for the Audio Messenger Interface (AMI), and is included with all models of AMI. To retrieve configurations and play audio messages, the AMI accesses a CompactFlash® card. Each AMI is shipped with a CompactFlash® card pre-programmed with the AMI Factory Default configuration. Using the ACT software, custom configurations are created. After a custom configuration is created, it must be saved to the local hard drive (typically in the <drive>:\Program Files\AMI Configuration Tool\AMI Configs folder). After the configuration is saved to the hard drive, it must be moved or copied to the CompactFlash® card using Windows Explorer. NOTE: Custom configurations cannot be saved directly to a CompactFlash® card. GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA 610-777-1374 800-492-1212 Fax: 610-796-5954 VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 2 of 27 The ACT tool includes pre-recorded tones suitable for almost any application. The tones include typical emergency tones (i.e., a siren, slow whoop, etc.) and signaling or process tones (i.e., a gong, steady tone, etc.). All of the tones and speech messages broadcast by the AMI are stored in MP3 file format. For applications where a needed tone is not supplied, any tone recorded or stored in an MP3 file format can be used with the AMI. Using the ACT software, any MP3 audio file can be configured for use with the AMI. Additionally, because all audio is in MP3 format, custom speech messages can be recorded and configured for use with the AMI. Using commercially available audio editing software, custom fragments can be recorded onto the PC and stored in MP3 format. For example, to play a speech message and alarm tone simultaneously, the speech can be recorded on the right channel and the tone on the left channel. When broadcast by the AMI, the result will be a speech-over-tone message. The ACT software must be installed on a Windows PC (Windows 98 SE/XP/2000) equipped with a USB port. A reader/writer capable of programming CompactFlash® memory cards must be connected to the USB port. The CompactFlash® reader/writer is not included with the AMI. The AMI includes eight configurable inputs and outputs. Typically, the inputs are configured to activate alarm/process tones and/or pre-recorded speech messages, mute audio playback, and reset alarms. The outputs are typically used to activate remote alarm systems, interface to automated processes, interface to paging system equipment, etc. If the standard eight inputs are not sufficient for an application, the AMI can support the addition of one Model 12584-001 I/O Control Module. The I/O control module includes 32 inputs and 32 digital outputs expanding the total I/O to 40 each. The “Real-Time Clock” provides the AMI the capability to broadcast any recorded audio, activate any output, etc., based on the time of day. With the ACT software, scheduled events can be set up to occur at any interval (hourly, daily, weekly, monthly, etc.). To provide the system with the capability of broadcasting live speech messages, the AMI includes a connection for an external push-to-talk (PTT) microphone. The microphone input can be configured to have any level of priority. For example, the live speech pages can be configured to perform emergency pages by assigning the microphone input to the highest priority level of “0” (zero). The AMI has a 33-ohm page interface that can connect to the page line of a Page/Party® system for live or recorded paging. AMIs equipped with the optional 69501-xxx Telephone Interface provide the ability to perform live speech pages from a telephone. For this feature to function, the AMI must be connected to either an analog station port of a PBX type telephone system or directly to a Central Office telephone line on the public switched telephone network (PSTN). See the Specifications Section for telephone line requirements. With telephone paging, acoustical feedback, or howling, is a common problem. To prevent feedback, the AMI includes a built-in feedback eliminator. If the system is configured to use the feedback eliminator, incoming telephone pages are recorded and stored until the telephone connection is terminated. After the telephone connection is terminated, the AMI will broadcast the page. The delay between the recording and the playback of the page eliminates any possibility of feedback. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 3 of 27 The telephone interface has multiple operational modes. The appropriate mode is configurable by the AMI Configuration Tool software application. Not all modes are available to all models of AMI. Page/Party®, Mixed, and Manual/Disable modes are available for rack-mount AMI units equipped with the Model 10960 Series option that included the 33-ohm Page/Party® Interface card. The modes of operation are as follows: Page/Party® - Delivers a live voice page (not pre-recorded) to the page line output. The party line is held open following the page. (Available with the Model 10960 Series option that includes the 33-ohm Page/Party® Interface Card.) Record Page - Records a page, and delivers it to the page line output. Mixed Mode - Records a page, delivers it to the page line output, and holds the party line open following the page. (Available with the Model 10960 series option that includes the 33-ohm Page/Party® Interface Card.) Live Page Mode - Delivers a live voice page (not pre-recorded) to the page line output. The party line is not open following the page. Ring Mode – Does not deliver a page, but instead plays a configured message on the page line to signal the incoming call. Manual/Disabled – The telephone interface does not automatically answer a phone call. However, an input can be configured for “Manual Access” to allow an attendant to manually answer the phone, and transfer calls to a party line. (Available with the Model 10960 Series option that includes the 33-ohm Page/Party® Interface Card.) The AMI can provide secure telephone access to the system. Using the ACT software, the AMI can be configured to allow telephone access only if the correct Remote Access Security Code is entered. The remote access code is used to prevent unwanted callers from directly accessing the system. If the system is configured to use a security code, callers are required to enter the correct code to gain access to the system. Day and Night modes can have different security codes. The AMI can support two modes of operation: Day and Night Mode. The day and night modes can be configured independently of each other. See the ACT on-line help for more details regarding configuring day and night modes. As an example of the Day and Night modes, day mode may be configured to allow callers the ability of paging and subsequent party line communications. The night mode may be configured to play a tone over the paging system alerting personnel of an incoming call. In this mode, the call can be answered at any Page/Party® station. With an AMI that includes both a telephone interface and a Model 10960 Series option with the amplifier steering module, a telephone caller can direct a page to a specific zone or zones. Please see the Remote Commands section of this manual for more details. Additionally, if a Model 10960 Series option that includes the 33-ohm Page/Party® Interface card is included with the AMI, the AMI can be configured to allow a telephone caller to direct the telephone call to a specific party. Please see the Remote Commands section of this manual for more details. The 33-ohm Page/Party® Interface provides Page/Party® and ADVANCE users the capability of activating the AMI, and automatically dialing a predetermined telephone number from a Page/Party® or SmartSeries station. When configured via the ACT tool, the AMI recognizes when a station goes offhook on the designated party line, and automatically dials the preprogrammed telephone number. The number and party line remain static and cannot be selected by the operator. When the station goes onhook, the call is terminated. Sample applications may include dedicated calls for plant entry, to a security desk, or to plant emergency response. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 4 of 27 When the AMI is interfaced to an ADVANCE system, the operation of the telephone interface is as described above, and includes all page modes. The selection of a party line is hardwired in the ADVANCE system, and cannot be changed by the caller or the AMI configuration. Scheduled events and live pages can be played through the ADVANCE system to a specified zone group. Zone groups are configured using the ACT tool. Configured zone groups can be assigned to individual events, messages, or the AMI auxiliary microphone jack. The optional 10960-xxx Zone Interface Modules provide the capability for the AMI to route audio to eight individually controlled zones. Each zone provides a 0 dBm/600-ohm output. Zones may be assigned to zone groups via the ACT tool. A maximum of 60 zone groups may be created. Each zone group has a unique description, and can consist of any combination of output zones. The ACT tool provides configuration of zone groups, which can then be assigned to various events and messages. Via the remote control function, the caller has the option of choosing the zone group destination prior to making a page. (Refer to the Remote Commands section of this manual). Figure 1. Rack-mount Audio Messenger Interface The AMI is available in two enclosures, one for wall-mount installations and one for rack-mount installations. The rack-mount models and options available are as follows: Table 1. Rack-Mount Models and Options Model Description 10959-105 AMI Rack-Mount Tone/Speech Generator 10959-106 AMI Rack-Mount Tone/Speech Generator with Telephone Interface 12584-001 I/O Control Module option 10960-001 10960-002 10960-003 Zone Interface Module options: • Amplifier Steering Module • 33-ohm Page/Party® Interface card • Amplifier Steering Module and 33-ohm Page/Party® Interface card The rack-mount AMI models feature convenient front panel user controls, a status display, an audio accessory jack, and a memory card access slot. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 5 of 27 Specifications Power Supply Requirements Connection to a 12 to 24 V dc (UL listed) Class 2 power source........................................ 1 amp minimum Power consumed .............................................................................................................. 10 watts maximum Mechanical Enclosure ............................................... Steel body with aluminum cover; black, fine-textured paint finish Mounting.............................................................................................. Rack-mount; 1U in standard 19-inch Dimensions ....................................................... 17.00 W × 11.18 D × 1.72 H inches; (432 × 284 × 44 mm) Weight................................................................................................................................. 8.5 lbs. (3.86 kg) Environmental Temperature range ................................................................................... +32º F to +122º F (0º C to +50º C) Approvals Safety of Information Technology Equipment ...... UL 60950, CAN/CSA-C22.2 No. 60950-00, IEC 60950 CE Mark.............................................................Complies with Low Voltage Directive 73/23/EEC, and the EMC Directive 89/336/EEC amended by the Directive 93/68/EEC. FCC Information Complies with CFR47, Part 15 ...........................................................................................................Class A FCC Registration Number ........................................................................................ US: ADGOT01B46055 Ringer Equivalence (REN) ..................................................................................................................... 0.1B Telephone Network Interface........................................................... Telephone Central Office Line or PBX, (USOC) RJ11 jack, using 2-wire loop start (bridged ringing) circuit IC Information (Canada) IC Certification Number ................................................................................................................ 82211853 Ringer Equivalence Number................................................................................................................... 0.1B Connecting method .......................................................................... Telephone Central Office Line or PBX, (CA11A) using 2-wire loop start (bridged ringing) circuit AMI Main PCBA Speech capacity..........................................................Up to 500 minutes with 512 MB CompactFlash® card Audio output level...................................................................................Nominal 1 VRMS into 600-ohm load Auxiliary outputs ...............................................................Sink 100 mA max. per output to circuit common and pulled up to the power input voltage Memory............................................................................................................ CompactFlash® memory card AMI Termination PCBA 33-ohm page line....................................................................................... 33 ohms nominal load impedance Page line output level...................................................................................... Adjustable; 1.4 VRMS nominal f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 6 of 27 Telephone Interface Main PCBA Inputs ..........................Telephone line audio from SPRLM-3 Module, below –40 dBm to –10 dBm typical Audio from AMI Main PCBA—voice level, 1 VRMS max. Outputs.................................................................................................Audio to telephone line, 1 VRMS max. Audio to AMI PCBA, 1 VRMS max. Controls......................................................................................................................S1: data address switch R120: audio level from telephone line R122: audio level to telephone line Network signaling.......................................................................(via Registered SPRLM-3 Module) DTMF Supervision ..................................... Telephone line battery wink or polarity reversal or audio silence timer Minimum required loop current........................................................................................................... 25 mA Registered Telephone Line Module (SPRLM-3 Module) Trade name...............................SPRLM-3 Registered Line Module Equipment Type: Analog Line Module Controls................................................................................................Access, Off-hook detect level jumper Connections......................................................................................Telephone Line: E1-E2 screw terminals Power and control: 9-pin female inline, for mating with 0.1 inch pitch × 0.025 inch square pin header f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 7 of 27 Installation Power Disconnect. The power cord is the main power disconnect for all units. Disjontion de l’alimentation. Le cordon d’alimentation est la disjonction d’alimentation principale tous les appareils. Para Desconectar la Alimentación: El cable de alimentación es el medio principal de desconexión del equipo. Netzanschluß. Wenn man das Netzkabel aus der Steckdose zieht, dann ist die Spannungszuführung zum Gerät vollkommen unterbrochen. CAUTION ATTENTION de section supérieure. To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Pour réduire le risque d’incendie, utiliser uniquement des conducteurs de télécommunications 26 AWG ou PRECAUCIÓN Para aminorar la posibilidad de incendios, utilice solamente cable de telecomunicaciones de calibre 26 (sistema AWG americano) o mayor. VORSICHT Um die Brandgefahr zu verringern, verwenden Sie bitte nur Fernmeldekabel der Stärke Nr. 26 AWG oder höher. Mounting The Model 10959-105 and –106 Rack-Mount AMI units can be placed on a table or desk, or it can be mounted in a standard EIA 19-inch electronic equipment rack. The 10959-105/6 AMI requires 1U (1.75 inches) in a standard 19-inch rack. If the AMI is installed in an electronic equipment rack, complete the following steps: 1. Install the mounting brackets with the eight 8–32 × 3/8-inch screws provided. 2. Mount the AMI into the rack using the four 10–32 × ¾-inch screws provided. Tabletop Mounting If the AMI is to be placed on a table or desk, install the five stabilizing feet and use the four #4 countersunk toothed washers when attaching the top to the base. These washers help to provide good contact between the two to ensure adequate grounding. Wiring WARNING WARNING Do not apply power until all the connections have been wired. Connect only to a UL-listed Class 2 power source. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 8 of 27 TB1 - Digital Output Connections The TB1 connector (labeled DIGITAL OUTPUTS) provides eight digital (common ground) output connections designed to drive externally-mounted relays or other indicating circuits. Each output can sink up to 100 mA of the current. External circuitry (relays, indicators, etc.) must be powered from an external power supply of the same voltage used to power the AMI (12 to 24 V dc). The ground (or dc common) terminals of the external power supply must be tied to TB1-1 and/or TB1-10. Refer to Table 2, TB1 terminal block assignment chart, and Figure 2 below. If the application includes the Model 12584-001 I/O Control Module, please refer to Pub. 42004-359 for installation, connection and specification details. NOTE: All outputs are programmed using AMI Configuration software. Each output must be programmed before it can activate. Figure 2. Typical digital output relay wiring Table 2. Terminal Block 1 Terminal Labeled Function Type TB1-1 COMMON Ground DC power supply common TB1-2 AUX OUTPUT #1 Output 1 Idle = +V dc, active (low) = sink100 mA maximum TB1-3 AUX OUTPUT #2 Output 2 Idle = +V dc, active (low) = sink100 mA maximum TB1-4 AUX OUTPUT #3 Output 3 Idle = +V dc, active (low) = sink100 mA maximum TB1-5 AUX OUTPUT #4 Output 4 Idle = +V dc, active (low) = sink100 mA maximum TB1-6 AUX OUTPUT #5 Output 5 Idle = +V dc, active (low) = sink100 mA maximum TB1-7 AUX OUTPUT #6 Output 6 Idle = +V dc, active (low) = sink100 mA maximum TB1-8 AUX OUTPUT #7 Output 7 Idle = +V dc, active (low) = sink100 mA maximum TB1-9 AUX OUTPUT #8 Output 8 Idle = +V dc, active (low) = sink100 mA maximum TB1-10 COMMON Ground DC power supply common f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 9 of 27 TB2 - Digital Input Connections The TB2 connector (labeled DIGITAL INPUTS) provides connection for eight contact closure inputs for activation AMI alarms or events. Switches or relay contact closures are used to activate the AMI inputs. The input contacts may be any combination of momentary (pulsed) switches and maintained (latched) switches. They can be either N.O. or N.C. dry contacts rated at 5 mA or better. Inputs 1 through 8 are programmed using the AMI Configuration Tool software. If the application includes the Model 12584-001 I/O Control Module, please refer to Pub. 42004-359 for installation, connection and specification details. NOTE: For the inputs to operate reliably, the cable loop resistance connecting the relay/switch contact closures cannot exceed 200 ohms. For example, using No. 24 AWG cable, the maximum cable length for connection of the relay/switch contact closures cannot exceed 1,500 feet. Refer to Table 3, TB2 terminal block assignment chart, and Figure 3 below. Figure 3. Typical input switch wiring Table 3. Terminal Block 2 Terminal Labeled Function Type of Source TB2-1 COMMON Ground Ground reference for inputs 1 through 8 TB2-2 INPUT #1 Input 1 Activates input #1 (as programmed) TB2-3 INPUT #2 Input 2 Activates input #2 (as programmed) TB2-4 INPUT #3 Input 3 Activates input #3 (as programmed) TB2-5 INPUT #4 Input 4 Activates input #4 (as programmed) TB2-6 INPUT #5 Input 5 Activates input #5 (as programmed) TB2-7 INPUT #6 Input 6 Activates input #6 (as programmed) TB2-8 INPUT #7 Input 7 Activates input #7 (as programmed) TB2-9 INPUT #8 Input 8 Activates input #8 (as programmed) TB2-10 COMMON Ground Ground reference for inputs 1 through 8 f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 10 of 27 TB3 - Audio Output and Data Connections The TB3 connector (labeled AUDIO) provides connections for audio inputs and outputs, and for local RS485 data connections. Data connections are used when the AMI alarms are being controlled remotely from a CPU, when operating as part of a GAI-Tronics ADVANCE system, or when the Model 12584-001 I/O Control Module is used to expand the inputs and outputs to 40 each. A 600-ohm balanced audio output is provided to drive a power amplifier. Refer to Table 4, TB3 terminal block assignment chart, and Figure 4 below. NOTE: If only 600-ohm audio will be used, ensure that jumper P7 is installed in position 1-2 to properly terminate the 33-ohm output. Refer to Table 8, 69517-201 PCBA Jumper Functions, on page 13. Figure 4. Typical amplifier input wiring Table 4. Terminal Block 3 Terminal Labeled Description Function TB3-1 LINE - Page (L1) TB3-2 LINE + Page (L2) TB3-3 L1 Audio 2 (L1) TB3-4 L2 Audio 2 (L2) TB3-5 L1 Audio 1 (L1) TB3-6 L2 Audio 1 (L2) No customer connections – used for internal connection to Telephone Interface PCBA. TB3-7 POWER GND Power ground Power supply common TB3-8 DATA GND Data (Gnd) N/C TB3-9 DATA- Data (-) To Model 12584-001 I/O Control Module (TB2-2) TB3-10 DATA+ Data (+) To Model 12584-001 I/O Control Module (TB2-1) f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 Audio output (line level) to public address amplifier. Refer to Figure 4. No customer connections – used for internal connections to Telephone Interface PCBA MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 11 of 27 TB4 - Reboot and Fault Output Reboot The reboot terminals (TB4-5 and TB4-6) override and abort any activity in progress. To control the reboot function, a user-supplied, remote, momentary, normally open (N.O.) switch contact closure must be connected between TB4-5 and TB4-6 (or other GND return). Refer to the TB4 terminal block assignment chart and Figure 5 below. Fault Output If the AMI processor is operating, the fault output is on (TB4-4 active low) and can be used to energize external relays or indicating devices. If a fault is detected that prevents the AMI processor from functioning, or if the CompactFlash® card is removed, or if communication is lost with one of the auxiliary boards, the output is turned off (pulled high). Refer to Figure 6 and Table 5, TB4 (SYSTEM) terminal block assignments below, which provide the following external control functions: NOTE: For the inputs to operate reliably, the cable loop resistance connecting any relay/switch contact closures cannot exceed 200 ohms. For example, using No. 24 AWG cable, the maximum cable length for connection of the relay/switch contact closures cannot exceed 1,500 feet. Figure 5. Typical reboot switch wiring f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 Figure 6. Typical fault configuration shown using external relay with dry contact MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 12 of 27 Table 5. Terminal Block 4 Terminal Labeled Description Function TB4-1 GND Data (Gnd) TB4-2 - Data (-) TB4-3 + Data (+) TB4-4 FLT Fault (output) If the AMI is operating normally, this output is active low and can sink 100 mA maximum to external relay or monitoring circuit. If fault is detected within the AMI, this output switches off and stops current flow to the external device. Refer to Figure 6 for typical connection. TB4-5 REBOOT System reboot When AMI is operating, this pin is 5 V dc. To reboot the AMI, momentarily connect this pin to TB4-6. Refer to Figure 5 for typical connection. TB4-6 GND Power ground Power supply common. TB4-7 Relay (N.O.) TB4-8 . Relay (com) Solid state relay closure. On resistance = 30 ohms When AMI is playing a message, this contact is closed. No customer connections – reserved for future data connections TB5 - Auxiliary Audio The TB5 connector (labeled AUX) provides connections for the following auxiliary audio inputs, and a 33-ohm page line output. Jumper P7 can be used to provide 33-ohm termination for the page line if desired. Refer to Table 8, 69517-201 PCBA Jumper Functions, on page 13. Table 6. Terminal Block 5 Terminal Labeled Description Function TB5-1 IN Mic Input (hi) Reserved for future connection. TB5-2 COM TB5-3 Mic Input (low) Ground Microphone cable shield termination. Connects to the page line of the Page/Party® system. TB5-4 L1 Page L1 TB5-5 L2 Page L2 TB5-6 Spare f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 13 of 27 TB6 - Power Connections The AMI requires a dc power supply. The dc power supply voltage must be between 12 and 24 V dc. TB6 is used for power connections. Please refer to Table 7, the TB6 terminal block assignment chart, and Figure 7 below. Figure 7. Power connections at TB6 Table 7. Terminal Block 6 Terminal Labeled Description Function TB6-1 + Power (+) 12 to 24 V dc power supply positive terminal (Black wire with white stripe from power supply) TB6-2 - Power (-) 12 to 24 V dc power supply negative terminal (Solid black wire from power supply) Ground Earth ground TB6-3 69517-201 Jumper Settings Table 8. 69517-201 PCBA Jumper Functions Jumper Output P1 TB3-5, 6 Audio bus 1 1-2 600-ohm termination resistor connected 2-3 Default - unterminated TB3-1, 2 600 ohms 1-2 600-ohm termination resistor connected 2-3 Default - unterminated TB3-3, 4 Audio bus 2 1-2 600-ohm termination resistor connected 2-3 Default - unterminated TB5-4, 5 33 ohms 1-2 33-ohm termination resistor connected 2-3 Default - unterminated 1-2 33-ohm page output always active 2-3 Default – 33-ohm page output active with audio 1-2 Supervision resistor network, 4.7k in series, 15k in parallel 2-3 Default - unsupervised P5 P6 P7 P9 P11 TB5-4, 5 33 ohms TB4-7, 8 Audio contact Position Function f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 14 of 27 NOTES: P1, P5, P6, and P11 are for use with ADVANCE systems. P9: Use the 33-ohm termination resistor only if there is not a termination resistor already on the page line. Figure 8. Jumper Locations on Termination PCBA Telephone Line Connection The Model 10959-106 AMI is equipped with a telephone interface board for connection to a standard PBX analog station port, or directly to a central office (CO) telephone line. The incoming telephone line must be connected to the standard modular phone line receptacle labeled PSTN LINE (Public Switched Telephone Network) on the rear panel. NOTE: The telephone interface requires a minimum loop current of 25 mA. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 15 of 27 Setup Preparation When the AMI configuration is completed and the unit is ready for testing, please ensure the AMI is installed and connections are made consistent the Installation section, which starts on page 7. Please verify the following: • DC power connected and polarity is correct. • Inputs are connected. • Outputs are connected. • Phone line is connected (if applicable). • Page and party lines are connected (if applicable). • Paging amplifier is connected (if using 600-ohm output). • Resistive line balance is installed to support the page line. • Existing party line resistive line balancing is disconnected. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 16 of 27 Power up When power is applied to the AMI and the power up sequence begins, the LCD display begins cycling through the following messages: • • • • • • • • • • • • • • • • • • • AMI x.x.x (x.x.x AMI Main board firmware version) Boot DSP CompactFlash® detected (CompactFlash® card detected) EEPROM xxx (xxx AMI Main board EPROM format) DSP VER:x.x.x Flash OK (Successfully read whole CompactFlash® card) Progress bar CFG Loading (Configuration loading) Configuration Version Configuration Date and Time Configuration file name (i.e., AMI factory default) Time and Page Symbol (page symbol is a speaker) HIO board firmware version (if HIO controller board installed) Time and Page Symbol (page symbol is a speaker) ASM board firmware version (if ASM board installed) Time, Party Line and Page Symbol (default party line is 1, if Page/Party® board installed) ® (if Page/Party® board installed) Page/Party board firmware version Time, Party Line and Page Symbol AMI Main board firmware version ## Time, Party Line and Page Symbol Telephone Interface Mode (default is Page/Party® mode) Time, Party Line and Page Symbol Telephone Interface Board firmware version (if Telephone Interface Board installed) ## Time, Party Line and Page Symbol (default is no greeting) Telephone Interface Greeting file name (this prompt is not displayed.) Time, Party Line and Page Symbol AMI ready (System is now running, displayed for two seconds only) Time, Party Line and Page Symbol Date (date will display on the start of the next minute) ## Will only be displayed if a Telephone Interface board option is installed Setting the Date and Time To set the time and date, please refer to LCD Display and Push-button Operation on page 17. Initiating a Page Using one of the connected inputs or the AMI push buttons, initiate a page. After the page is initiated, verify the proper message is played to the proper audio system and the proper output combination is asserted. If using the AMI Factory Default configuration, a message and corresponding output are assigned to each of the first seven inputs. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 17 of 27 Operation LCD Display and Push-button Operation The front panel of the AMI Unit contains a two-line LCD display that reflects the current operational status of the unit. During normal operation, the display shows the current time, default Page Line selection, and the current date. Time is displayed in the HH:MM format. A flashing “:” between the hour and minute display indicates the unit is active and running. The date displays in the MM-DD-YYYY format. The LCD uses various symbols to visually indicate AMI activity. They are: • VU Meter – indicates relative volume of a playing message. • Progress Bar – indicates remaining time for the party line connection timeout (configured in ACT). • Telephone Handset – indicates the AMI unit is being accessed via a telephone connection, either for a page or a telephone-to-party conversation. • Microphone – indicates a page from the auxiliary jack. • Speaker – indicates a page is being sent to the page output of the AMI. • Right/Left Arrow Indicators – indicate transmit and receive activity on the auxiliary jack. • Text Display (Scrolling) – displays current system status, such as the name of the current message playing, telephone connection status, paging status, and party connection status. • Rotating Slash – when visible, indicates the AMI has a lower priority message pending, ready to be played. In addition to the display providing system status, control buttons provide a way to access the AMI menu to control various functions of the system. The rack-mounted AMI units include the control buttons on the front panel. Pressing the ENTER button puts the AMI into the program selection mode. The SELECT button scrolls through all available menu options. The buttons marked with up and down arrows allow you to scroll to select settings. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 18 of 27 These options are available via the AMI menu system: Cancel Outputs - This menu item turns off the outputs. This button sequence is used: <ENTER> to enter the menu system <SELECT> to scroll the menu to the Cancel Outputs item <ENTER> to select the Cancel Outputs item and turn off the outputs. Time - This menu selection is used to set the system time for the AMI. This button sequence allows the user to set the desired time: <ENTER> to enter the menu system <SELECT> to scroll the menu to the Time: item <ENTER> to select the Time: item <ENTER> to confirm selection ↓, ↑ to select desired hour value <SELECT> to scroll to minute value ↓, ↑ to select desired minute value <ENTER> to accept the new time setting. Date - This menu selection is used to set the date for the AMI. This button sequence allows the user to set the current date: <ENTER> to enter the menu system <SELECT> to scroll the menu to the Date: item <ENTER> to select the Date: item <ENTER> to confirm selection ↓, ↑ to select the desired day value <SELECT> to scroll to the month value ↓, ↑ to select desired the month value <SELECT> to scroll to the year value ↓, ↑ to select desired the year value <ENTER> to accept the new date setting. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 19 of 27 Play - This menu item is selected to play a specific message. Messages are grouped by priority (1 through 7). This button sequence allows the user to select a message to be played from a specific priority group: <ENTER> to enter the menu system <SELECT> to scroll the menu to the Play: item <ENTER> to select the Play: item <SELECT> to scroll to the desired priority group <ENTER> to select messages associated with the priority group <SELECT> to scroll available messages within the group <ENTER> to play the selected message. Stop - This function halts the currently playing message. This button sequence is used: <ENTER> to enter the menu system <SELECT> to scroll the menu to the Stop: item <ENTER> to select the Stop: item <ENTER> to confirm the selection Phone Mode – This menu item is used to select Day or Night mode operation for the AMI. <ENTER> to enter the menu system <SELECT> to scroll the menu to the Phone Mode: item <ENTER> to select the Phone Mode: item, Toggle Phone Mode will scroll across the display <SELECT> to scroll to select Night Mode Phone Mode or Day Mode Phone Mode <ENTER> to select the desired mode. The display will show Phone Mode Switched f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 20 of 27 Firmware Update – This menu item provides the means for updating the firmware of the AMI main board. This button sequence is used: <ENTER> to enter the menu system <SELECT> to scroll the menu to the Firmware Update: item <ENTER> to select the Firmware Update: item <ENTER> to confirm the selection. The display will show updating, followed by complete when the firmware update has been successfully completed. The unit will then reboot, using the updated firmware. Reset AMI - This menu item reboots the AMI main board. This button sequence allows the user to reboot the system: <ENTER> to enter the menu system <SELECT> to scroll the menu to the System Reboot: item <ENTER> to select the System Reboot: item <ENTER> to confirm the selection. Return - Selecting this menu item returns the system to normal operation mode. <ENTER> to enter the menu system <SELECT> to scroll the menu to the Return item <ENTER> to select the Return menu item and return to normal operating mode. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 21 of 27 Working with CompactFlash® CompactFlash® Memory Card Installation The CompactFlash® memory card stores the system configuration, speech messages, and alarm tones. When the memory card is being installed, complete the following instructions: Insert the memory card through the rectangular MEMORY CARD slot on the front panel. Ensure the label on the memory card faces up and slide the memory card in until it is fully seated in the slot. When seated properly, the card protrudes approximately ¼ inch. NOTE: The memory card and its socket are keyed for proper insertion – do not force the card into the socket. Follow the instructions on page 20 to reboot the system so the memory card will be read by the AMI unit. Saving Configurations to a CompactFlash®Card Custom configurations are created using the ACT software. After a custom configuration is created, it must be saved to the local hard drive (typically in the “C:\Program Files\AMI Configuration Tool\AMI Configs” folder). After the configuration is saved to the hard drive, it must be moved or copied to the CompactFlash® card using Windows Explorer. NOTE: Custom configurations cannot be saved directly to a CompactFlash® card. CompactFlash®Card Formatting All new CompactFlash® memory cards must be formatted specifically for use with the AMI. Formatting is accomplished using the following DOS-format command from the Windows command prompt: Format <drive>: /a:16K where <drive> is the drive letter of the PC’s CompactFlash® reader/writer. NOTE: Successful formatting of the CompactFlash® card can be performed only on Windows 2000 and Windows XP workstations. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 22 of 27 Overview of the AMI Configuration Tool (ACT) When programmed, the CompactFlash® memory card provides the custom configuration for the AMI. The CompactFlash® card is programmed using the AMI Configuration Tool software application provided with the unit. The application must be installed on a Windows PC (Windows 98/XP/2000) equipped with a USB-connected reader/writer capable of programming CompactFlash® memory cards. Please refer to the online help for specific instructions. Some of the configurable parameters are: 1. Fragments: All tones and voice messages are digitally recorded and stored on the CompactFlash® card as MP3 files. 2. Messages: Each message is a collection of fragments. The content of each message must be defined by selecting the fragment(s) to be incorporated into the message. Other message parameters include: • Message title • Priority • Volume • Play mode and repeat interval 3. Inputs: Each input circuit must be enabled or disabled. If enabled, it must be programmed with several parameters such as: • Title containing a brief text description of the input and its use • The type of switch contact being used to activate the input (normally open, closed) • The action of the switch (maintained, momentary, toggle on/off) • Function of the input (activate a message, reboot, mute, etc.) 4. Output: Each output circuit must be enabled or disabled. If enabled, it must be programmed with several parameters such as: • Title, which contains a brief text description of the output and its use • Mode of operation when active (maintained, flash, momentary, flicker) • Activation assignment from an input or scheduled event 5. Telephone Interface: If using the telephone interface, several parameters must be set: • The number of rings before answer • Paging mode (live or recorded) • Page delay, if recorded • Maximum page duration • Selection of a greeting message to be played to the caller • Selection of a pre-announcement tone to be played to the PA system 6. Event Scheduling: Using the event-scheduling feature, messages can be set up to automatically play at certain dates and times. When scheduling events several parameters must be set: • Start and stop times • Start and stop dates • Event duration and intervals 7. Zone Groups: Zone groups are configured with a unique description, and assigned any combination of the eight available output zones. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 23 of 27 Remote Commands After a call has been connected to the AMI, the caller can enter a valid remote command using the DTMF keypad of the telephone. During the greeting message, the caller must enter a DTMF “*” to access remote control. The greeting message will be halted, and two consecutive beeps will sound, indicating the unit has entered remote control mode. After entering remote control mode, callers can direct a page to a specific zone group by entering a DTMF “#”, followed by the two-digit zone group number. Valid zone group numbers are 01–60. Entering #00 will select the all call feature. Additional remote commands are available for rack-mount AMI units equipped with the 10960 series option that includes the 33-ohm Page/Party® Interface Card option. Callers can select the party line, which will be connected for a subsequent telephone conversation. After entering remote control mode, the caller enters a DTMF “*”, followed by the single-digit party line (1 through 5). The AMI will continue with live page or recorded paging, depending upon the configured page mode. The caller will then be connected to the selected party line when the page is answered. The Off-hook Timeout setting for the Telephone Interface in the ACT tool limits the duration of a party conversation. Approximately 20 seconds prior to the configured timeout expiration, the AMI will emit a warning tone, indicating that the connected call is about to be terminated. If the caller enters the DTMF “*” key, the AMI will extend the conversation by the length of time defined by the Off-hook Timeout parameter. Two consecutive beeps are sounded when the AMI timeout has been successfully extended. While a caller is waiting for the paged party to respond, entering the DMTF “#” causes the AMI to restart paging. Callers can either reissue a page for the original party, or make a page for another party. NOTE: The caller does not access remote control mode to extend the connected party conversation or to issue a repage. Maintenance If your AMI Interface requires service, contact your GAI-Tronics Regional Service Center for a return authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a purchase order number. If the equipment is under warranty, repairs will be made without charge. Please include a written explanation of all defects to assist our technicians in their troubleshooting efforts. Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional Service Center closest to you. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 24 of 27 Description of Major Components Internal Components The AMI contains the PCBAs as listed below. Refer to Figure 9 for mounting locations. 69449-xxx AMI Main Board contains the CompactFlash® memory card reader, the four user push buttons, and the audio accessory jack, all of which are accessible through the front panel. 69517-xxx Termination PCBA contains six plug-in connectors accessible through the rear panel, and an internal power terminal strip. 69501-xxx Telephone Interface (Model 10959-106 only) provides telephone callers several methods of access to the communications and alarm system. 69404-xxx Registered Line Module (SPRLM-3) (Model 10959-106 only) and contains an interface to either a PBX or public switched telephone network and is used in conjunction with the Telephone Interface. Figure 9. AMI Rack-Mount PCBA Locations f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 Pub. 42004-399D PAGE 25 of 27 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Internal Cable Connections The following is a matrix showing the connections for the AMI internal components: Table 9. AMI Internal Components Matrix PCBA/Component AMI Main PCBA Connector Matrix P501 AMI Telephone Main Module P502 P4 P3 P4 P70 P8 P10 P3 Display Module cable AMI Termination PCBA P8 P1 P10 External Components Figure 10. AMI Rack-Mount Front Panel The AMI front panel contains an LCD display, a memory card port, an auxiliary jack used for a desk mic, and four user control buttons: ↓ ↑ SELECT ENTER The four buttons are used to access the AMI menu and to scroll through and select the system options. Refer to the Operation section on page 15 for further information. CompactFlash® Card Slot The CompactFlash® memory card contains the system configuration, pre-recorded speech messages, and pre-defined alarm tones for the AMI. The memory card is programmed using the GAI-Tronics AMI Configuration Tool application. A programmed memory card must remain in the AMI memory card slot during operation. See Working with CompactFlash® on page 21. LCD Display The LCD display on the front panel indicates the current day and time, along with the AMI status. Please see the Power Up section on page 16, and LCD Display and Push-Button Operation section on page 17 for details regarding display messages. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 26 of 27 Figure 11. AMI Rack-Mount Rear Panel The AMI rear panel provides six terminal blocks for external connections and a modular phone jack (Model 10959-106 only). Replacement Parts Table 10. Model Number Description 69517-201 Termination PCBA 69501-101 Telephone Interface PCBA 69404-002 Registered Line Module PCBA (SPRLM-3 Module) 49100-007 CompactFlash® Card (blank) Confidentiality Notice This manual is provided solely as an operational, installation, and maintenance guide and contains sensitive business and technical information that is confidential and proprietary to GAI-Tronics. GAITronics retains all intellectual property and other rights in or to the information contained herein, and such information may only be used in connection with the operation of your GAI-Tronics product or system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 MODEL 10959-105 AND 10959–106 RACK-MOUNT AUDIO MESSENGER INTERFACE Pub. 42004-399D PAGE 27 of 27 User Instructions (USA) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is an REN of 0.3). For earlier products, the REN is separately shown on the label. If this equipment [GAI-Tronics telephone] causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment [GAI-Tronics telephone], for repair or warranty information, please contact GAI-Tronics Corporation at 800-492-1212 or www.gai-tronics.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. This equipment uses a telephone handset and it is hearing aid compatible. User Instructions (Canada) CP-01, Issue 8, Part I: Section 14.1 NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document (s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. CP-01, Issue 8, Part I: Section 14.2 NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. f:\standard ioms - current release\42004 instr. manuals\42004-399d.doc 10/09 Warranty Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall comply with the then-current product specifications and product literature, and if applicable, shall be fit for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above, Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability of any such third-party warranty will be determined by GAI-Tronics. Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors, shall be performed in accordance with the standard of care with which such services are normally provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAITronics warranty obligations with respect to services exceed 100% of the total cost of the services provided hereunder. Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty periods as set forth above. Provided, however, that if the defect complained of is latent and not discoverable within the above warranty periods, every claim arising on account of such latent defect shall be deemed waived unless it is made in writing within a reasonable time after such latent defect is or should have been discovered by Buyer. Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Return Policy If the equipment requires service, contact your Regional Service Center for a return authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a purchase order number. If the equipment is under warranty, repairs or a replacement will be made in accordance with the warranty policy set forth above. Please include a written explanation of all defects to assist our technicians in their troubleshooting efforts. Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the Regional Service Center closest to you. (Rev. 10/06)
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