User Guide Standard and Economyplus Telephone System telephone for BusinessPhone 250 and BusinessPhone 50 Welcome Welcome to the User Guide for the Standard and Economyplus phones in the BusinessPhone 250 and BusinessPhone 50 system from Ericsson. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. To take full advantage of these advanced features and facilities there is a line of phones, designed for ease of use in every situation. Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. On the Standard phone, step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User Guide for your reference. Note: The features described in this user guide are related to version 5.0 of the BusinessPhone 250 and BusinessPhone 50 system. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately. The User Guide describes the facilities of the BusinessPhone system and the telephones with a factory defaults programming. There may be some differences in the way your phone is programmed. Please consult system administrator if you need further information. Note: Dialog 3211 and 3212 are system telephones, i.e. they can only be used for an Ericsson private branch exchange that supports this type of telephone. Function descriptions that do not include speaking in the handset, are described as off-hook, if nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the handset. The dual-functions keys allow two functions to be combined on the same keys. Example (to access the Information function): Press the key 2nd then press the combined key Message/Info ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material. BusinessPhone - Standard Telephone / Economyplus Telephone Quick Reference Guide and Quick Reference Card Standard and Economyplus Telephone System telephone for BusinessPhone 250 and BusinessPhone 50 Answer calls Inquiry Answer: Lift handset or Line1 Answer on another extension: Ext. No. 6 Ongoing conversation: Inquiry Refer back: Line1 or Inquiry Make calls End call: Internal calls: Ext. No. External calls: 0 Common abbreviated number: Abbreviated No. Individual abbreviated number: 2nd Last external number redial: Save external number: Call 3rd party or Line2 Transfer External No. Transfer a call: Inquiry Call 3rd party Transfer or Replace handset (Before or after answer) Airport *** During calls Switch to handsfree: 2nd Replace handset Save/Redial Switch to handset: (Before you finish the call) Lift handset Group listening: Redial: 2nd Save/Redial Individual hold: Line1 You get busy tone or no answer Press flashing key to retake Automatic call-back: 5 Replace handset Lift handset when called back Camp on: 4 Intrusion: 8 Keep handset off hook *28# #28# Activate: Deactivate: Transfer a call between members: Conference Ongoing conversation: Tandem configuration Inquiry Own directory No. Transfer Inquiry 2nd Call 3rd party Conference DISA and Message check: Company number DISA Number Message system Password Quick Reference Guide and Quick Reference Card - Standard Telephone / Economyplus Telephone Call forwarding 2nd Diversion Internal diversion: Cancel from answering extension: Bypass call forwarding: 2nd Diversion Play-back: Re-record: * 9 Send: # Check received: Message *21* New No. # #21* Own No. *60* Ext. No. *22* Cancel: #22# Re-activate: *22*# * # Enter information (pre-text): Line access code External No. # * 3 2 * Reminder time # #32# Info code Time of return Date of return Lunch Meeting Vacation Illness **0 **1 **2 **3 **4 **5 **6 **7 **8 **9 Account number This is a part of EN/LZTBS 102 095 R5B 4 Info 1. 2. 3. 4. 5. 6. 2nd Info 0 # Completing info hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day Individual abbreviated numbers 1 3 2nd Erase information: Special account numbers for business calls: 2 Speak Enter ”Info code” and ”Completing info” (see below) # # Reminder Project name Speak Information Own No. Program: Cancel reminder: 9 Diversion External diversion: Reminder (24 hours): # Message New No. 2nd Follow me, re-direct from answering extension: Message Voice: 2nd Diversion Cancel internal diversion: “Call me”: ................................................ ................................................ ................................................ ................................................ ................................................ ................................................ ................................................ ................................................ ................................................ ................................................ This is a part of EN/LZTBS 102 095 R5B. Subject to alteration without prior notice. Fixed diversion: Messages Table of Contents Table of Contents page Description ........................................................6 Incoming Calls ..................................................8 Outgoing Calls ................................................11 During Calls ....................................................14 Call Forwarding ..............................................19 Information ......................................................26 Internal Messages ..........................................31 Mailbox System ..............................................35 Abbreviated Numbers ......................................39 Call Metering ..................................................43 Group Facilities ................................................45 Other Useful Facilities ......................................50 Security ..........................................................57 Least Cost Routing ........................................60 ISDN Facilities ................................................61 Optional Equipment ........................................67 Programming ..................................................71 Display Info ......................................................75 Visible Signals ................................................77 Audible Adjustments ........................................78 Tones and Signals ..........................................83 Glossary ..........................................................85 Installation ......................................................88 Useful Hints ....................................................91 Index ................................................................92 Designation Card Manager and Voice Guide ....97 EN/LZTBS 102 095 R5B © Ericsson Austria AG 2001 All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher. BusinessPhone - Standard Telephone / Economyplus Telephone 5 Description Description 1 15 2nd ABC 2 DEF Message 3 Info GHI JKL MNO PQRS TUV WXYZ A 4 B 5 4 6 C D 14 Transfer Diversion Inquiry 10 7 8 Save/Redial 9 Line 2 11 12 Read & Conference 13 Line 1 16 Note: The graphic above is valid for the Standard as well as the Economyplus telephone. The Economyplus telephone is not equipped with a display. 6 1 Display (Standard telephone only) 2x20 characters. See section ”Display info”. 2 2nd Key for access to secondary key functions (These functions are stated on the second line of the corresponding key). BusinessPhone - Standard Telephone / Economyplus Telephone Description 3 Message / Info a. To send and receive messages. See section ”Internal messages”. b. Enter information. See section ”Information”. 4 Dual-function programmable keys (A-D) Storing numbers, program functions. See section ”Programming”. 5 Dual-function programmable key (C) / Headset key a. Storing numbers and program functions. b. The headset function is only available with option unit (DBY 410 02) installed. The headset key is programmed by the system administrator. See section ”Optional equipment”. 6 Transfer / Diversion a. Transfer an ongoing call. See section ”During calls”. b. Activate/Deactivate diversion. See section ”Call forwarding”. 7 Inquiry / Conference a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section ”During calls”. 8 Line 2 / Read & (Standard telephone only) a. Line key 2 for in and outgoing calls. b. Read information (Standard telephone only). See section ”Information”. 9 Line 1 / Save/Redial a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section ”Outgoing calls”. 10 Volume control To adjust the volume. See section ”Audible Adjustments”. 11 Mute To switch the microphone on or off. See section ”During calls”. 12 Loudspeaker on/off To switch the loudspeaker on or off. See section ”During calls”. 13 Clear To disconnect calls or to clear the display in programming. 14 Loudspeaker 15 Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region. 16 Microphone BusinessPhone - Standard Telephone / Economyplus Telephone 7 Incoming Calls Incoming Calls Internal calls A ringing signal and a flashing lamp indicates an incoming call. The display shows the number and the name of the internal caller (Standard telephone). External calls A ringing signal and a flashing lamp indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section ”ISDN facilities” (Standard telephone). A trunk line is the same as an external line. Answer calls Lift the handset Handsfree Line 1 Press without lifting handset or Press without lifting handset You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call 8 BusinessPhone - Standard Telephone / Economyplus Telephone Incoming Calls On another extension You can answer a call to another extension from any phone in your office. Call the ringing extension You receive busy tone. 6 Press Allow calls on line 2 If you want to receive calls also while speaking you first need to program ”Free on 2nd access” on a programmable key. See section “Programming”. Free on 2nd access Press to activate / deactivate Free on 2nd access (pre-programmed) When Free on 2nd access is active the lamp lights and you can receive calls while speaking. Answer a second call You are on the phone, when a muted ringing signal and a line key flashes to indicate a new incoming call: Line 2 Press the flashing line key The first call is parked. To switch back to the first call: Line 1 Press the first line key The second call is parked. You are connected to the first caller. Press if you want to terminate the ongoing call BusinessPhone - Standard Telephone / Economyplus Telephone 9 Incoming Calls Silent ringing This function is useful if you do not want to be disturbed by the ringing of the telephone. Standard telephone: Incoming calls will only be indicated on the display and by the flashing line key. Economyplus telephone: Incoming calls will only be indicated by the flashing line key. Note: This function requires a certain release number of your telephone (for the Standard telephone it is R7B or higher and for the Economyplus telephone it is R6B or higher, see the underside of your telephone). In idle mode: Press to mute the ringer for incoming calls 10 BusinessPhone - Standard Telephone / Economyplus Telephone Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, or 0 The digit(s) for external call access and the external number Note: Which digit to press for external call access, depends on the configuration of the system. or To end the call Note: You can make your calls faster, using common abbreviated numbers and by programming your own abbreviated numbers. Handsfree Without lifting the handset, just press a line key, or the loudspeaker key, or the first digit of the number. The call is in handsfree mode, via the loudspeaker and microphone. BusinessPhone - Standard Telephone / Economyplus Telephone 11 Outgoing Calls Last external number redial When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. *** Press to redial the last dialled external number The display will show the dialled number. Save external number When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased. Save number Before you quit the call: 2nd Save/Redial Press Press to save the dialled number Redial number 2nd Save/Redial 12 Press Press to redial the saved number BusinessPhone - Standard Telephone / Economyplus Telephone Outgoing Calls Automatic call-back You call an extension and receive busy tone or get no answer. 5 or Press Verification tone. Replace the handset or press to finish the procedure You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled. Lift the handset when you are called back (You can also press the line or loudspeaker key to answer in handsfree mode.) Busy extension You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call (if this function is allowed). 4 Press to camp on Keep the handset off hook. When the called extension replaces the handset, it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow camp-on. Intrusion You can intrude on an ongoing call on a busy extension (if this function is allowed). 8 Press to intrude Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically. Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion. BusinessPhone - Standard Telephone / Economyplus Telephone 13 During Calls During Calls The BusinessPhone 250 and BusinessPhone 50 system allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks. Group listening You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off When the lamp lights, the loudspeaker monitors the call. Note: You can adjust the volume, see section ”Audible adjustments”. From handset to handsfree You have an ongoing conversation via the handset. Press to switch the loudspeaker on You are now in the group listening mode. Replace the handset Handsfree conversation. Note: You can adjust the volume, see section ”Audible adjustments”. Press to end the call 14 BusinessPhone - Standard Telephone / Economyplus Telephone During Calls From handsfree to handset You have an ongoing handsfree conversation. Lift the handset Conversation via the handset. Mute You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room. Inquiry During an ongoing conversation you like to make an inquiry to an internal or external party. Inquiry Press The first call is put on hold (the lamp flashes slowly). Call the third party When the third party answers you can switch between the calls, create a conference and end one of the calls. End inquiry Press to end the inquiry call The second call is disconnected. Line Press to retake the first call Now you are connected to the first party. BusinessPhone - Standard Telephone / Economyplus Telephone 15 During Calls Refer back You have an ongoing conversation on e.g. Line 2 and want to refer back to the parked call on Line 1. The lamp flashes at the parked call. Line 1 Inquiry / Line 2 Press to park the second call First call is connected. Press to park the first call Second call is connected. Press to end the ongoing call Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call. Inquiry Press Call the third party You can transfer the call before answer or wait for answer. Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”. Transfer Press or Replace the handset The call is transferred. External calls might only be transferred with the Transfer-key, if this state of connection is allowed by the system-programming. 16 BusinessPhone - Standard Telephone / Economyplus Telephone During Calls Transfer to a busy extension You can even transfer calls to busy extensions. The other party will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if camp-on is allowed). Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. Conference You have an ongoing conversation and you want to establish a telephone conference. Inquiry Press Call the third party 2nd Conference Press Press to establish a three party conference Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone. Repeat the procedure to include other persons to the conference In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. 12 May 10:35 CONFERENCE +15° S BusinessPhone - Standard Telephone / Economyplus Telephone 17 During Calls Individual hold You have an ongoing conversation, i.e. the ”Line 1”-key is lit. Now you want to park the ongoing call for a short while. Press the line key The lamp flashes slowly. Line 1 Press again to retake the parked call Line 1 Common hold Press (pre-programmed) The line key lamp flashes slowly. The call can be picked up on any extension within one minute, or else it will recall on the holding extension. Hold Press to pick up on own extension Line 1 or Pick up on another extension: Call the extension that put the call on hold 6 18 Press BusinessPhone - Standard Telephone / Economyplus Telephone Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting”. Note: You can still make calls as usual. Diversion on no reply If you are not available to answer incoming calls (internal or external), your system administrator can program your extension to automatically divert calls to a programmed diversion address (default time: 15 seconds). Diversion on busy If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address. BusinessPhone - Standard Telephone / Economyplus Telephone 19 Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion 2nd Diversion Press Press to activate diversion All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state. 12 May 10:35 +15° DIVERSION 4736->5450 Cancel diversion 2nd Diversion 20 Press Press to cancel diversion BusinessPhone - Standard Telephone / Economyplus Telephone Call Forwarding Program fixed diversion address If you need to program a new diversion address: *00* Dial to start programming 2nd Press Diversion Press Dial new diversion address 2nd Press Diversion Press Press to finish the procedure BusinessPhone - Standard Telephone / Economyplus Telephone 21 Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”. Program and activate internal diversion Divert your calls to an internal position. 2nd Press Press and dial the new directory number Any directory number. Diversion 2nd Diversion Press Press Verification tone. The diversion lamp lights and remains lit. The display shows the actual follow me state. Press to finish the procedure You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. Cancel internal diversion 2nd Diversion 22 Press Press Individual diversion is cancelled. The lamp extinguishes. BusinessPhone - Standard Telephone / Economyplus Telephone Call Forwarding Program and activate a new external diversion address To set a new individual external diversion address: *22* 0 Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. # Press to activate the individual diversion Verification tone. Press to finish the procedure Note: Individual external diversion can also be used via the DISA function, see section “Other useful facilities”. Cancel external diversion #22# Dial Press Note: The programmed diversion address is not removed from the memory, the diversion is just inactive. Re-activate external diversion Divert your calls to an external position. *22*# Dial to activate the programmed external diversion You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. The display shows that you have activated an external diversion. Press BusinessPhone - Standard Telephone / Economyplus Telephone 23 Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, ”Individual Diversion” must be active on your telephone. Activate follow me Note: This procedure has to be executed from the telephone the calls are diverted to. *21* Dial * Dial your number and press # Dial the new number and press Special dial tone. Press to finish the procedure Cancel follow me Follow me and individual diversion can also be cancelled from the answering position. #21* Dial Dial your number # Press Dial tone. Press to finish the procedure 24 BusinessPhone - Standard Telephone / Economyplus Telephone Call Forwarding Bypass call forwarding Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. *60* Dial Enter extension number # Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone - Standard Telephone / Economyplus Telephone 25 Information Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absent info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. You can inform your callers with: 1) Pre-defined texts Enter the reason for your absence and the date and time of your return. 2) Voice information Record a voice message and name your absent information. Enter information To store text or voice information. 2nd Press Info Press When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section “Check and store received messages”. Select ”Pre-defined text” or ”Voice information” 26 BusinessPhone - Standard Telephone / Economyplus Telephone Information Pre-defined texts Enter ”Code” and Enter ”Completing info” from the table below If you do not know the time of return, just press #. Code Time of return Date of return Lunch Meeting Vacation Illness # 1 2 3 4 5 6 Completing info hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day Press to enter the information Press to finish the procedure The programmed absence info will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info. Pre-defined texts example: Vacation, back June 27 2nd Press Info Press 5 0627 # Enter code Enter month and day Press Information active. BusinessPhone - Standard Telephone / Economyplus Telephone 27 Information Voice information 2nd Press Info Press 9 * 9 # Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to activate Press to finish the procedure Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information. 28 BusinessPhone - Standard Telephone / Economyplus Telephone Information Erase information, Save information 2nd Press Info Press 0# Press to erase info or # Info Press to deactivate and save for later use Information is passive. Press to finish the procedure Use saved information When the information is switched off: Press 2nd Info # Press to activate saved info The Message/Info lamp lights. Information is active. Press to finish the procedure BusinessPhone - Standard Telephone / Economyplus Telephone 29 Information Receive info for diverted calls Note: This section only applies to the Standard telephone. A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has text or voice info programmed. Text info programmed ANDERSEN A BURNES B 2nd Read & 200& 201 S Press Press and hold to read text info Voice info programmed ANDERSEN A BURNES B Inquiry 200% 201 S Press Dial Andersens number to receive the voice information 30 BusinessPhone - Standard Telephone / Economyplus Telephone Internal Messages Internal Messages You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. This section also describes how to record an ongoing conversation and a personal voice message. Your incoming messages are indicated on your telephone by a rapidly flashing message-key. Send message To send a message to an extension when you receive busy tone or get no answer. 12 May 10:35 +15° BURNES B 201 B Call-back message Message # Press to send a “call me” message Voice To send a voice message. Press Message 9 * 9 # Press and speak a voice message Press to play-back and listen to your recording Press and speak to re-record Press to send BusinessPhone - Standard Telephone / Economyplus Telephone 31 Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • • • New messages (not heard or read) Heard/Read messages Stored messages Note: Messages are deleted from the system after a certain time. The time depends on which category the message belongs to. Please ask your system administrator regarding this. Message Press to view the mailbox If the mailbox contains heard messages only, the lamp shows steady light instead. You can check and store your received messages. Up to 20 messages can be stored. Voice messages will be heard via the speaker or the handset. ”Call me” messages will call the sender automatically (these messages cannot be stored). Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section ”Security”. Press to finish the procedure 32 BusinessPhone - Standard Telephone / Economyplus Telephone Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”. Record message To start the recording: *58# Dial and record your message The maximum recording time is four minutes and 15 seconds. MESSAGE Select options below: * 9 # Press to play-back Press and speak to re-record Press to stop the recording and save the message BusinessPhone - Standard Telephone / Economyplus Telephone 33 Internal Messages Conversation recording The conversation recording function makes it possible to store the ongoing telephone conversation in the individual mailbox by pressing a pre-programmed recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal voice message. How to retrieve conversation recordings, see section “Check and store received messages”. Note: This feature may be restricted or not available. Ask the system administrator for the availability and for more information. Furthermore, a conference tone can be audible during the entire recording. To start or stop recording the ongoing call: Recording Press the recording key (pre-programmed) While recording is active a steady light indicates that the conversation is being recorded. You can start or stop the recording whenever you want. The maximum recording time is four minutes and 15 seconds, if you want to record a conversation longer than this, just repeat the procedure. Warning! Recording a conversation without prior notice to the other party may be an illegal act. Forwarding or playback of this recorded conversation to a third party without prior permission may be an illegal act. It is obligatory for the recording initiator, to ask the other party in advance for permission and to inform the same of the purpose and further usage of this particular recording. The adherence to the relevant legislation is the exclusive responsibility of the user, offences can be criminally prosecuted. Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby. 34 BusinessPhone - Standard Telephone / Economyplus Telephone Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual or in a common mailbox. You are also able to record your personal greeting, see section “Personal greeting”. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user. Individual mailbox system Callers are able to leave messages in your individual mailbox. Activate Divert your extension to the mailbox system. 2nd Press Diversion Press Dial the number to the mailbox system Please ask the system administrator for your defined mailbox number. 2nd Press Diversion Press Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. BusinessPhone - Standard Telephone / Economyplus Telephone 35 Mailbox System Deactivate 2nd Press Diversion Press Retrieve messages - internally When a new message is received, the message lamp flashes rapidly. Message Press to retrieve a message See section “Check and store received messages”. Retrieve messages - externally To retrieve your messages from an external position: Dial your company´s telephone number Dial the number to the mailbox system During the procedure you will be asked for your extension number and your password. Common mailbox system If you divert your telephone to a common mailbox, the callers are able to leave messages there. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user. Activate Divert your extension to the mailbox system. 36 2nd Press Diversion Press BusinessPhone - Standard Telephone / Economyplus Telephone Mailbox System Dial the common mailbox number Please ask the system administrator for your defined mailbox number. 2nd Press Diversion Press Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. Deactivate 2nd Press Diversion Press Retrieve messages - internally Common mailbox Press the common mailbox key (pre-programmed) During the procedure you will be asked for your extension number and your password. See section ”Security”. Retrieve messages - externally To retrieve your messages from an external position: Dial your company´s telephone number Dial the common mailbox number During the procedure you will be asked for your extension number and your password. BusinessPhone - Standard Telephone / Economyplus Telephone 37 Mailbox System Personal greeting Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion. *59# 2 Dial During the procedure you will be asked for your extension number and your password. Press to configure your personal greeting Enter diversion code Select an option below and follow the voice announcements. Type of diversion Diversion greeting on busy Diversion greeting on no reply Individual diversion greeting # Code 1 2 3 Press to store the recorded greeting When you activate the diversion, the recorded greeting is played to the next caller. Press to finish the procedure Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. 38 BusinessPhone - Standard Telephone / Economyplus Telephone Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange. Up to 14 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used. You have two options to do this: Option 1 - Via a programmable key 4 individual abbreviated numbers can be programmed on the keys A to D. Note: Functions that you activate/deactivate via a dial code, e.g. *32* and #32# for reminder, can also be stored as individual abbreviated numbers. Option 2 - Via the keypad 10 individual abbreviated numbers can be programmed on the keys ”* * 0” to ”* * 9”. Common abbreviated numbers External numbers are stored centrally in your BusinessPhone system. Common abbreviated numbers can be dialled from every extension that has the authority to do so. Dial the common abbreviated number Please refer to your telephone directory. BusinessPhone - Standard Telephone / Economyplus Telephone 39 Abbreviated Numbers Individual abbreviated numbers via a programmable key You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code. Press 2nd Press to make a call or activate a dial code (pre-programmed) Thomas P Program individual abbreviated number How to program external numbers or dial codes on the keys A to D. *00* Enter programming mode Press 2nd Press a programmable key 0 Dial the digit(s) for external call access and dial the number Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits. or * # Dial a code Press the programmable key again Press to finish programming Note: The dual-function keys allow individual abbreviated numbers and other functions e.g. dial-by-name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the individual abbreviated number in the field below the line to indicate that it is the secondary function. 40 BusinessPhone - Standard Telephone / Economyplus Telephone Abbreviated Numbers Individual abbreviated numbers via the keypad You can program and activate your most frequently used external numbers via the keypad. ** Press and dial the abbreviated number A number between 0 and 9. Program individual abbreviated number How to program external numbers on the keys 0 to 9. *51* Enter programming mode * Select an abbreviated number between 0 and 9 and press # Dial the external number and press The number can consist of up to 24 digits. Press to finish programming Cancel one specific individual abbreviated number #51* # Press Enter an abbreviated number between 0 and 9 and press Cancel all individual abbreviated numbers #51# Press Confirmation tone. BusinessPhone - Standard Telephone / Economyplus Telephone 41 Abbreviated Numbers Dial-by-name You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Press to make a call (pre-programmed) Head Office Program dial-by-name How to program an internal directory number on a key A to D. *00* Enter programming mode Press a programmable key The pre-programmed function will be shown in the display. 10 Press Press the programmable key again Dial the number You can use any directory number, e.g. a common abbreviated number or a colleague’s extension number. Press the programmable key again Press to finish the procedure 42 BusinessPhone - Standard Telephone / Economyplus Telephone Call Metering Call Metering Note: This section only applies to the Standard telephone. When the BusinessPhone system is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone system offers several options to obtain this information. Cost indication During an outgoing external conversation the display shows the actual costs. If you want to deactivate the cost indication. *41# Dial Verification tone, the cost indication is deactivated. Press To activate the cost indication again for all further calls, repeat the procedure. BusinessPhone - Standard Telephone / Economyplus Telephone 43 Call Metering Cost of the last call After finishing an outgoing external call, you have the possibility to see the cost of the last call. *46# Dial The display shows the cost of the last call. Press to finish the procedure Read out your own cost counter This is useful, when you want to check the accumulated costs of your own counter. *45# Dial The system shows the accumulated costs since the last reset. Press to finish the procedure 44 BusinessPhone - Standard Telephone / Economyplus Telephone Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick up their incoming calls. Key-system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e.g. free, busy). You can also establish an external call by pressing the external line key. Answer an external call To answer an external call, just press the flashing key. (Depending on the programming of the system, an incoming external call will be announced with a flashing line-key and a ringing signal). External line Press (pre-programmed) Speech connection with the caller. Make an external call To initiate an external call, just press the external line key. The external line will be seized automatically. External line Press a free line-key (pre-programmed) Dial the desired number If you make external calls in this way, you do not have to dial the digit(s) for external call access first. BusinessPhone - Standard Telephone / Economyplus Telephone 45 Group Facilities Supervision / Telephone attendance A function-key can also be programmed for supervision and handling calls for a group of extensions. If a supervision/ attendance-key is programmed on your telephone, you are able to call the other group-members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called). Traffic situation Michael Ongoing conversation (lamp is on) Michael Free extension (lamp is off) Michael The extension is called (flashing lamp) Pick-up calls for the group Your colleague’s extension is indicated on your phone by a pre-programmed key. Michael Press to answer the calls directly (pre-programmed) A flashing lamp beside the key indicates an incoming call. Call a group-member Michael Press to make a call (pre-programmed) Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call. Group call pick up In a Pick up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Dial the group call pick up code 46 BusinessPhone - Standard Telephone / Economyplus Telephone Group Facilities Loudspeaker paging You can page all extensions in a group and give a voice message. Paging Press (pre-programmed) All extensions in a group are called. Paging Press again and hold the key (pre-programmed) Give the voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the paging function will be terminated automatically. Answer paging A short signal and a flashing ”Paging“-key will inform you when a loudspeaker paging is received. Paging Press (pre-programmed) An internal call is established with the paging party. Common bell The common bell facility allows all extensions of the system (operator included) to pick up the call from an extension that has been predefined as a common bell extension. Dial the common bell pick up code Please ask your system administrator for the common bell pick up code. You will immediately be connected with the calling party. If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the ”number unobtainable” tone and their displays will show the message ”No call waiting at common bell”. This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. Note: You can also program the common bell code on a function key. BusinessPhone - Standard Telephone / Economyplus Telephone 47 Group Facilities Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function. Note: The number of cordless extensions in a hunt group are limited to eight (including tandem configurations). Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is presented with a special ringing signal to line 2. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator). Note: If all members in a hunt group are busy, the callback or intrusion functions are not available, however the camp-on function can still be used. Log in Before you can answer group hunting calls, you must log in. To log in to one hunt group: *28* Dial Dial the hunt group code Please ask your system administrator for the configured number. # Press To log in to all hunt groups: *28* *# 48 Dial Press BusinessPhone - Standard Telephone / Economyplus Telephone Group Facilities Answer calls Answer group hunting calls in the normal way. Log out To log out from one hunt group: #28* Dial Dial the hunt group code Please ask your system administrator for the configured number. # Press Note: If you are logged in to more than one huntgroup and log out from one of them, the display will show the following text: PBX GRP. LOGGED OUT To log out from all hunt groups: #28* *# Dial Press BusinessPhone - Standard Telephone / Economyplus Telephone 49 Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loudspeaker and much more... Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). *32* # Dial Dial reminder time and press (00-23) hour + (00-59) minute. Example: 1430. REMINDER TIME 1430 Note: If you receive busy tone, your extension does not have the authority to set a reminder. In case of a typing error, press to delete the latest entered digit. Press to finish programming When the reminder time is reached, your phone rings with recall signal. Cancel reminder #32# Dial to cancel all settings Press to finish the procedure 50 BusinessPhone - Standard Telephone / Economyplus Telephone Other Useful Facilities Account number You can place the costs for external calls on a selected account number (up to 15 digits). Enter account number before the call *9* # Dial Enter account number and press Internal dial tone. Make the external call. Enter account number during the call If your telephone has a pre-programmed account number-key, you can also enter an account number during a call. Press (pre-programmed) Account number # Enter account number and press Automated attendant The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination. Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. BusinessPhone - Standard Telephone / Economyplus Telephone 51 Other Useful Facilities Background music You can listen to background music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Background music Press to activate the music (pre-programmed) The music automatically switches off when you make or receive calls and switches on again when the call is finished. Press to cancel the music Note: You can adjust the volume, see section ”Audible adjustments”. Intercom line A two-way direct call function between two extensions, for instance in executive-secretary communication. Intercom secretary Press to establish an intercom call (pre-programmed) Press to cancel the intercom call Night switching If you want this facility, please ask your system administrator. This function is used for directing all incoming calls to one extension (answering position), e.g. when the office is closed. Night 52 Press to activate or deactivate (pre-programmed) When the lamp lights, night switch is active. When the lights extinguishes, night switch is passive. BusinessPhone - Standard Telephone / Economyplus Telephone Other Useful Facilities Doorphone The doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone. Answering doorphone calls Line 1 Press the flashing line key You will be in speech connection with the calling party. Opening of the doorlock After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number. Inquiry Press Dial the door-opener´s directory number Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a common abbreviated number or a function key. Immediate answer It is possible to get automatic hands-free answering on internal calls without pressing the line key. If you require this facility, please ask your system administrator. Immediate answer Press the immediate answer key (pre-programmed) Incoming calls will be indicated by one muted ringing signal, the On/Off lamp lights and the call comes straight in through the loudspeaker. Note: To accept a transferred external call you must first press the Transfer key. Cancel immediate answer Immediate answer Press the immediate answer key (pre-programmed) The lamp extinguishes. BusinessPhone - Standard Telephone / Economyplus Telephone 53 Other Useful Facilities Tandem configuration The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the ”Primary” and the other one as the ”Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the ”primary telephone”) and need to be mobile within their company’s building with their own portable (the ”secondary telephone”). Basically the tandem configuration works as follows: To activate the tandem configuration Secondary on/off Press (pre-programmed) or *28# Dial to log on the secondary telephone 12 May 10:35 +15° 2nd USER LOGGED ON For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. To deactivate the tandem configuration Secondary on/off Press (pre-programmed) or #28# Dial to log off the secondary telephone For incoming calls: • The ”secondary” telephone cannot be called and the ”primary” telephone works as a normal ”stand-alone” telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions. 54 BusinessPhone - Standard Telephone / Economyplus Telephone Other Useful Facilities Transferring a call between members of a tandem unit Inquiry Transfer Press and dial own directory number Press Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project. Note: To activate this function, you have to change the default password from “0000” to a personal one. Which code to use and how to change it, see section ”Select password”. You can also divert calls from your office extension to your external position, see section “Call forwarding”. During the procedure you will be prompted for your password. Use the quick reference card at the beginning of the guide to remember these specific numbers. Dial the public number of your company followed by the DISA number Ask the system administrator for the defined DISA number. Dial the external number or Use the external diversion function Procedure, see section “Call forwarding”. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone - Standard Telephone / Economyplus Telephone 55 Other Useful Facilities Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking. IP calls IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network the IP connection is made automatically. To minimise the traffic on the network the speech quality is decreased. If the speech quality is not acceptable you can disconnect the IP call and switch to a non-IP call (alternative network). The switch from the IP net to the non-IP net is made during the call, so the call does not have to be disconnected. If you want to switch to a non-IP net during the call: Press Inquiry *61* Dial During the procedure the other party is put on hold. When the procedure is ready you will receive a special ringing tone and the call is resumed in the non-IP net. 12 May 10:35 +15° SPEECH PATH REPLACE Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. 56 BusinessPhone - Standard Telephone / Economyplus Telephone Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g if your external calls are placed on a specific account number. Block extension *72# Dial to block your extension Verification tone. Press to finish the procedure Un-block extension #72* Dial Dial your password # Press to re-open Verification tone. Your extension is open for use. Press to finish the procedure BusinessPhone - Standard Telephone / Economyplus Telephone 57 Security Select password You can use your four-digit password for blocking your phone from unauthorized use, or for making external calls from any blocked extension. #*72* Dial to select a new password Dial your present password The default password is “0000”. * Press Dial your new password # Press Verification tone. 12 May 10:35 +15° #*72*----*4321# Press to finish the procedure 58 BusinessPhone - Standard Telephone / Economyplus Telephone Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension *72* Dial Dial your password # Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password. *72* Dial Dial your password * Press Dial your extension number # Press Dial tone. You can make one call from the blocked extension. BusinessPhone - Standard Telephone / Economyplus Telephone 59 Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected. Use least cost routing 0 Dial the digit(s) for external call access and the external number The usual way of making an outgoing external call. Calling least cost routing If LCR has been installed in your system, but your extension is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number. Dial the LCR code Please ask your system administrator for the LCR code. 0 Dial the digit(s) for external call access and the external number Note: You can also program the LCR code on a function key. 60 BusinessPhone - Standard Telephone / Economyplus Telephone ISDN Facilities ISDN Facilities Note: This section only applies to the Standard telephone. This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available. Number identification The main difference compared to the analog public net is the number identification between the connected parties. 12 May 10:35 +15° 431811005446 S When you establish an outgoing external call, the public number of your system and your extension number will be sent to the called party. If the number of the answering party is different from the dialled one (for example, after a diversion), you will also be informed about the answering party´s number. When you answer an incoming external call on your phone (or from another phone), you will see the caller´s number on the display. Your public number will be sent to the caller. BusinessPhone - Standard Telephone / Economyplus Telephone 61 ISDN Facilities Answer an incoming call from an ISDN-line A ring signal and a flashing lamp indicates an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1 : The public net provides the number of the caller. Mr. Plattner with public number 0 181100 4736 is calling. 12 May 10:35 +15° 1811004736 C Example 2 : The caller has activated ”number secrecy”. (The calling number will be suppressed.) 12 May 10:35 DISPLAY REST +15° C Example 3 : The public net cannot provide the calling number, in this case the normal number of the external line will be shown. 12 May 10:35 EXTERNAL 701 +15° C Example 4 : The calling number has been diverted in the public net, the calling and the diverting number will be shown. 43181188 1811004736 62 C BusinessPhone - Standard Telephone / Economyplus Telephone ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party´s display. If the connected party number differs from the dialled one (for example : diversion or pick up from another extension), your display shows the new number. Example : Called Party number 0 181100 Extension 4736 12 May 10:35 +15° 01811004736 F The desired extension 4736 will be answered by extension 5446. 12 May 10:35 +15° 01811005446 S When the connected party has activated ”number secrecy” (number suppression), your display shows the following information. 12 May 10:35 DISPLAY REST +15° S BusinessPhone - Standard Telephone / Economyplus Telephone 63 ISDN Facilities Malicious call identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call. Malicious call id. Press to register the connected number (pre-programmed) or *39# Dial to register the connected number If the function is accepted in the public net, your display shows the following information. MCID ACCEPTED DISPLAY REST S If you cannot identify the connected party, your display shows the following information. MCID REJECTED DISPLAY REST S After 3 seconds the display will return to the previous display. 64 BusinessPhone - Standard Telephone / Economyplus Telephone ISDN Facilities ISDN caller list This function will insure that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy. Via your telephone you can: • • • • • See the number of unanswered calls Call the stored numbers in the caller list Scroll through the caller list See the time and date of the arrived calls Erase calls from the list The number of calls in the list are indicated on your display, e.g. ”10 CALLS” indicates that 10 calls are stored in the list. 12 May 10:35 +15° ANDERSEN A 200 10C Retrieve calls To see the first entry in the caller list: *48# Press The display shows the following information, e.g. ”1C” indicates the first stored call in the list. 431811005446 1C next: + erase: - Note: If you do not react within 30 seconds the display is returned to idle state. If you want to leave the function before the timeout, press the ”Clear”-key. Press to scroll through the list Line 1 Press to call the selected number When the call is successful, the number is automatically removed from the caller list. The system automatically adds the digit(s) for external call access. Note: If digit(s) for external call access has not been defined for your caller list, contact your system administrator. BusinessPhone - Standard Telephone / Economyplus Telephone 65 ISDN Facilities Show date, time and call attempts of the selected call When you are retrieving calls from your caller list. 0 Press to see the date and time of the selected call You will see when the call was received and how many times the same call came in. 12 May 08:22 0 12X Press to return to the previous display Erase calls from the caller list When you are retrieving calls from your caller list. Press to erase the selected call The call is erased from the list and the next call is displayed. The display will inform you if there are no more calls in the list. Note: If you do not react within 5 seconds the display is returned to idle state. If you want to leave the function before the timeout, press the ”Clear”-key. Number secrecy By pressing a pre-programmed ”number secrecy” key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 DISPLAY REST Number secrecy 66 +15° S Press a pre-programmed key to suppress your complete number to the public net The lamp beside the key shows a steady light and the function remains activated until the key is pressed again. BusinessPhone - Standard Telephone / Economyplus Telephone Optional Equipment Optional Equipment This chapter describes optional features that can be used together with your BusinessPhone telephone. Conference unit For conferences with many participants, the conference unit enhances the speech quality. It provides full duplex and high quality conversation possibilities. Alarm interface unit This plug-in module is fitted into the bottom of the telephone. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security. To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of machines. BusinessPhone - Standard Telephone / Economyplus Telephone 67 Optional Equipment Option unit The Option unit DBY 410 02 is an optional accessory, to be installed on the bottom of your telephone set. The following devices can be installed via the Option unit: • Tape recorder • Extra bell or busy indication outside your door • Enhanced headset functionality or a conference unit • PC sound card • Second handset Note: For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset and headset. Extra handset Useful for involving a second person in your conversation, for talking or just listening. Tape recorder When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected. 68 BusinessPhone - Standard Telephone / Economyplus Telephone Optional Equipment Headset The following headset functions are available. Note: To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Activate/Deactivate the headset Headset Press the headset key to activate/deactivate (pre-programmed) See section ”Description”. All calls can be handled via the headset. Answer calls Line 1 Press the flashing line key to answer Press to terminate a headset call Make calls Dial the number Press to terminate the call Headset to handset Lift the handset Handset to headset Headset Press the headset key (pre-programmed) BusinessPhone - Standard Telephone / Economyplus Telephone 69 Optional Equipment Headset with group listening Press to toggle between headset with or without group listening Headset to handsfree Press Headset Press the headset key (pre-programmed) Handsfree to headset Headset 70 Press the headset key (pre-programmed) BusinessPhone - Standard Telephone / Economyplus Telephone Programming Programming If you require frequent use of certain functions, you may program them on the keys A-D on the telephone. When you want to use the function, just press the key. Notes: The dual-function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function. If a function is already programmed on the key, this will be displayed when you start programming. Programming of dial-by-name keys and individual abbreviated numbers are described in section ”Abbreviated numbers” and how to program a new diversion address is described in section ”Call forwarding”. BusinessPhone - Standard Telephone / Economyplus Telephone 71 Programming Program a function How to program a function on key A. Note: Some functions can also be programmed as individual abbreviated numbers, see section “Abbreviated numbers”. *00* Enter programming mode Press the desired programmable key Select function code See section ”Function codes and required data”. Press the programmable key again Enter associated number See section ”Function codes and required data”. Press the programmable key again Continue with section ”select ringing character” or Press to finish programming After approximately 10 seconds, the function key is active Select ringing character Select ringing character (0-4) See section ”Function codes and required data”. Press the programmable key again Press to finish programming After approximately 10 seconds, the function key is active. 72 BusinessPhone - Standard Telephone / Economyplus Telephone Programming Example : Program supervision of extension 204 on key A, with ringing character 1. For available function codes, see section ”Function codes and required data”. *00* Enter programming mode Press the desired programmable key 13 Select the function code for supervision Press the programmable key again 204 Enter extension number Press the programmable key again 1 Press to select ringing character Press the programmable key again Press to finish programming BusinessPhone - Standard Telephone / Economyplus Telephone 73 Programming Function codes and required data Programming name Function name Function code Associated number Ringing character NAMECALL SUFFIX DIGIT Dial-by-name Camp-on Automatic callback Answer calls, another extension Radio paging Intrusion External line Supervision/Tel. attendance Intercom line Free on 2nd access Conference Immediate answer External voice mail Hold Transfer Save/Redial Read & Number secrecy 10 11 11 11 11 11 12 13 14 26 27 28 34 35 36 37 38 40 Extension number 4 5 6 7 8 Directory number of line Extension number Extension number — — — — — — — — — — — — — — — 0–4 0–4 0–4 — — — — — — — — — EXTERNAL LINE SUPERVISION DEDIC. LINE BUSY LINE 2 CONFERENCE IMMED. ANSWER EXT. VOICE M. HOLD TRANSFER SAVE READ & NUMB SECRECY Note: Accessible functions, depends on the programming of the system, if you require another function please contact your system administrator. The functions above are the default functions. Ringing character: 0 =No ringing. 1 =Ringing. 2 =Delayed ringing (after 10 seconds). 3 =One single ringing signal (muted signal). 4 =One delayed ringing signal (after 10 seconds. Muted signal). 74 BusinessPhone - Standard Telephone / Economyplus Telephone Display Info Display Info Note: This section only applies to the Standard telephone. The display assist your actions on the phone with step-by-step instructions. Display info When your phone is idle, the upper line shows general information. The lower line shows your name and extension number. 12 May 10:35 +15° ANDERSEN A 200 During an internal call or an incoming external call the lower line shows the other party’s name, extension number and status. 12 May 10:35 +15° BURNES B 201 S BusinessPhone - Standard Telephone / Economyplus Telephone 75 Display Info Status information Status information during internal calls: NB B C F F2 I P R S NU W & % +15°^ 76 The called number is blocked. The called extension is busy. Incoming call. The called extension is free. The called extension is free on line 2. Intrusion. The called extension has parked the call. Recall from an individually parked call. Speech mode. Number unknown. Camp on mode. The called extension has text info stored. The called extension has voice info stored. Indicates outside temperature and tendency (up or down) if your telephone system is equipped with optional temperature sensor. BusinessPhone - Standard Telephone / Economyplus Telephone Visible Signals Visible Signals The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function. Lamp indications Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call. BusinessPhone - Standard Telephone / Economyplus Telephone 77 Audible Adjustments Audible Adjustments In order to satisfy your personal needs, the BusinessPhone 250 and BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal. Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for background music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in monitor mode or during background music. Press to change the volume Ringing signal By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters). *00* 78 Enter programming mode Now you can select ringing type, volume or character. BusinessPhone - Standard Telephone / Economyplus Telephone Audible Adjustments Ringing type Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings. 1*1 Press or 1*2 Press You will hear the selected type. Press to finish the procedure Note: When type 2 is selected, the programming of the ringing volume is not applicable. Ringing volume 2*0– 9 Press You will hear the selected volume (0...lowest volume, 9...highest). You only have to press the last digit to select another ringing volume. Press to finish the procedure Note: This programming is not applicable when you have selected ringing type 2. Ringing character 3*0– 9 Press You will hear the selected character. You only have to press the last digit to select another ringing character. Press to finish the procedure BusinessPhone - Standard Telephone / Economyplus Telephone 79 Audible Adjustments Melody programming If you want a personal melody when your telephone rings, this can be programmed for internal-, external- or call-back calls. Note: This function requires a certain release number of your telephone (for the Standard telephone it is R7B or higher and for the Economyplus telephone it is R6B or higher, see under your telephone). If you can enter “Melody mode” your telephone supports this function. Melody mode *7 Press and hold to enter melody mode Enter programming mode to program a melody or # Press to exit melody mode Programming mode 2nd Press to enter programming mode Select the call type you want to program Line 1 Press for internal calls or Line 2 Press for external calls or Inquiry Press for call-back calls Select programming mode options to control the melody 80 BusinessPhone - Standard Telephone / Economyplus Telephone Audible Adjustments Programming mode options Insert notes: Press to insert notes 1=c, 2=d, 3=e, 4=f, 5=g, 6=a, 7=b, 8=+c, 9=+d Note: If you press and hold a key you make a long tone (shown with a capital letter e.g. D). Change the pitch steps: # Press to change Press once for sharp pitch, twice for flat pitch and three times to get the normal pitch. Insert a pause: * Press to insert a short pause Hold the key to get a long pause. Change the octave: 0 Press to get a higher or lower octave for the note you have inserted It is higher when a plus sign is added beside the note. Scroll within the melody: Press to move the cursor within the melody Hold the key to move to the beginning or the end. BusinessPhone - Standard Telephone / Economyplus Telephone 81 Audible Adjustments Erase note or melody: Press to erase the note to the left of the cursor Press and hold to erase the whole melody. Store the melody: Press the flashing line key Line / Inquiry Press to exit program mode You enter melody mode. 2nd Press to activate/deactivate the programmed melody for internal calls Line 1 or Press to activate/deactivate the programmed melody for external calls Line 2 or Press to activate/deactivate the programmed melody for call-back calls Inquiry # 82 Press to exit melody mode BusinessPhone - Standard Telephone / Economyplus Telephone Tones and Signals Tones and Signals Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone I I I I I I I I I I I (System ready to accept digits, active diversion on telephone) Ringing tone -repeated after 4 s (Ringing signal to called party) Special ringing tone I I I -repeated after 4 s (Ringing signal to line 2) Busy tone (Called party is busy) Number unobtainable tone (Called number not accessible or vacant) Blocking tone (Call cannot be executed due to congestion or called party blocked) Verification tone (Verification that ordered function is accessed) Intrusion tone (Sent to all parties during intrusion) Conference tone -repeated after 15 s (Sent to all participants in a conference) BusinessPhone - Standard Telephone / Economyplus Telephone 83 Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. 84 BusinessPhone - Standard Telephone / Economyplus Telephone Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (14 numbers). See section ”Abbreviated numbers”. Dial-by-name Initiation of a call by operating a single key. Internal numbers (or common abbreviated numbers) can be stored on each extension. See section ”Abbreviated numbers”. Account Number To place costs for external calls on a selected account number (up to 15 digits). See section ”Other useful facilities”. Direct Inward System Access (DISA) If you are working externally, the DISA function enables you to make external calls (long distance) via the company PBX. You only pay for the call to your company. See section ”Other useful facilities”. Automated attendant A facility which sends voice instructions to internal and external callers, providing all options which can be chosen. Voice instructions lead the caller to the desired destination. See section ”Other useful facilities”. Call-back An indication to a busy extension, to inform the person that you want to speak to him/her. See sections ”Internal messages” and ”Outgoing calls”. Camp on To place (queue) a call to a busy extension. See section ”Outgoing calls”. Counter The counter keeps track of the time and cost of your calls. See section ”Call metering”. Directory number Numbers with 1-8 digits which are assigned to extensions or external lines or as common abbreviated numbers. Diversion Incoming calls to an extension are diverted to another directory number (extension, common abbreviated number or the operator). There are three possibilities: 1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply, which means that a call is forwarded if it is not answered within a certain time. 3. On busy, which means that a call is forwarded if the extension is busy. See section ”Call forwarding”. Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active. See section ”Call forwarding”. BusinessPhone - Standard Telephone / Economyplus Telephone 85 Glossary Extension All telephones connected to the PBX have a unique internal number (up to 8 digits). If your telephone is equipped with a display, you can see your number. Function code A digit code that corresponds to a specific function. See section ”Programming”. Hold To park a call. See section ”During calls”. Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. Information can be of two kinds: 1. Pre-programmed text information. 2. Voice information. Intercom line A two-way direct call function between two extensions, for instance an executive-secretary communication. See section ”Other useful facilities”. Intrusion To intrude on an ongoing call when a requested extension is busy. See section ”Outgoing calls”. IP call Internal call sent via an internal data network (LAN or WAN). 86 ISDN Integrated Services Digital Network. Provides your system with supplementary services from the public net. See section ”ISDN facilities”. Least cost routing A function that automatically selects the cheapest way to connect your external call (not necessarily the shortest distance). See section ”Least cost routing”. Loudspeaker paging All members of an extension group are ”paged”, i.e. receive a short, sharp tone on the loudspeaker followed by a voice message from the sender. See section ”Group facilities”. Mailbox The mailbox system controls the messages that are left for or sent by you when you are absent. See section ”Mailbox system”. Message A message can be sent to any extension. This is useful when you receive the busy tone or get no answer. There are two kinds of message: 1.”Call me” message. 2. Voice message. See section ”Internal messages”. Metering Outgoing external calls can be metered on individual call meters or specified account numbers. See section ”Call metering”. BusinessPhone - Standard Telephone / Economyplus Telephone Glossary Mute To switch the microphone temporarily off. See section ”During calls”. Night switching Used for directing all incoming calls to one extension (answering position), for example when the office is closed. See section ”Other useful facilities”. Password A four-digit code needed to e.g. block your extension and retrieve messages from the mailbox system. You can set your own password. See section ”Security”. PBX Private Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). Third party A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. See section ”During calls”. Tie line An external line from the private network. Transfer During an internal or external ongoing call you can make an inquiry and then transfer the call to another party (internal or external). See section ”During calls” and ”Useful hints”. Trunk line A trunk line is the same as an external line. Can be either digital or analog. Pre-defined text Pre-programmed absent information. See section ”Information”. BusinessPhone - Standard Telephone / Economyplus Telephone 87 Installation Installation Install cables 4 4 2 1 3 1 2 3 4 Cable to handset Cable to exchange Space for personal directory list(optional) Wallmounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”LINE“. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. 88 BusinessPhone - Standard Telephone / Economyplus Telephone Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display (Standard only) Adjustable angle BusinessPhone - Standard Telephone / Economyplus Telephone 89 Installation Placing the telephone • • • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. Do not place your telephone near sources of extreme heat, e.g. near the radiator. Make sure that the line cable isn´t creased. Cleaning the telephone Use a slightly moistened (not wet) cleaning-rag or an anti-static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer. 90 BusinessPhone - Standard Telephone / Economyplus Telephone Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following: • Please do not transfer external calls to an external mailbox, to information systems or to external parties before they have answered • Try to avoid diverting calls to third parties before they have answered • Cancel your calls by pressing the ”Clear”-key If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone - Standard Telephone / Economyplus Telephone 91 Index Index Abbreviated numbers 39 Common 39 Dial-by-name 42 Individual 40 Account number 51 Alarm interface unit 67 Answer a second call 9 Answer an incoming call from an ISDN-line 62 Answer calls 8 Answer on another extension 9 Audible adjustments 78 Automated attendant 51 Automatic call-back 13 Background music 52 Block extension 57 Busy extension 13 Bypass blocked extension 59 Bypass call forwarding 25 Call forwarding 19 Bypass 25 Fixed diversion 20 Follow me 24 Individual diversion 22 Call metering 43 Cost indication 43 Cost of the last call 44 Call-back 13 Camp-on 13 Check and store received messages 32 Common abbreviated numbers 39 Common bell 47 Common hold 18 Common mailbox system 36 92 Conference 17 Conference unit 67 Conversation recording 34 Cost indication 43 Cost of the last call 44 Counter 44 Description 6 Dial-by-name 42 Dictaphone function 33 Direct Inward System Access (DISA) 55 Display info 75 Diversion on busy 19 Diversion on no reply 19 Doorlock 53 Doorphone 53 During calls 14 Conference 17 Handsfree 14 Inquiry 15 Loudspeaker 14 Mute 15 Park call 18 Refer back 16 Transfer 16 Enter information 26 Erase information 29 External calls 8, 11 External diversion 23 Extra handset 68 Fixed diversion 20 Follow me 24 Function codes and required data 74 Glossary 85 BusinessPhone - Standard Telephone / Economyplus Telephone Index Group call pick up 46 Group facilities 45 Common bell 47 Hunt group 48 Key-system 45 Page extensions 47 Pick up group 46 Supervision 46 Group hunting 48 Group listening 14 Handset and loudspeaker volume 78 Handset to handsfree 14 Handsfree to handset 15 Headset 69 Hold 18 Immediate answer 53 Incoming calls 8 Answer 8 Handsfree 8 Second call 9 Silent ringing 10 Individual abbreviated numbers via a programmable key 40 Individual abbreviated numbers via the keypad 41 Individual diversion 22 Individual hold 18 Individual mailbox system 35 Information 26 Diversion 30 Erase 29 Pre-defined 27 Voice 28 Inquiry 15 Install cables 88 Installation 88 Adjust telephone 89 Cables 88 Cleaning 90 Placing 90 Stand 89 Wall mounting 89 Intercom line 52 Internal calls 8, 11 Internal diversion 22 Internal messages 31 Intrusion 13 IP calls 56 ISDN caller list 65 ISDN facilities 61 Answer call 62 Caller list 65 Make call 63 Malicious call 64 Number identification 61 Number secrecy 66 Key-system 45 Lamp indications 77 Last external number redial 12 Least cost routing 60 Loudspeaker paging 47 Mailbox system 35 Common 36 Individual 35 Personal greeting 38 Make an external call on an ISDN-line 63 Make calls 11 Malicious call identification 64 Melody programming 80 Messages 31 Call-back 31 Check and store received 32 Conversation recording 34 Record 33 Send 31 Voice 31 Music 52 Mute 15 Networking 56 Night switching 52 Number identification 61 Number secrecy 66 Option unit 68 Optional equipment 67 Other useful facilities 50 BusinessPhone - Standard Telephone / Economyplus Telephone 93 Index Outgoing calls 11 Call-back 13 Camp on 13 Handsfree 11 Intrusion 13 Make 11 Redial number 12 Save number 12 Password 58 Personal greeting 38 Pre-defined texts 26 Program a function 72 Program fixed diversion address 21 Programming 71 Read out your own cost counter 44 Receive info for diverted calls 30 Redial 12 Refer back 16 Reminder 50 Ringing signal 78 Save external number 12 Save information 29 94 Security 57 Select password 58 Send message 31 Short numbers 39 Signals 84 Silent ringing 10 Supervision 46 Tandem configuration 54 Tape recorder 68 Telephone attendance 46 Tones 83 Tones and Signals 83 Transfer 16 Two telephones 54 Un-block extension 57 Useful hints 91 Visible signals 77 Voice information 26 Volume 78 Wall mounting handset hook 89 BusinessPhone - Standard Telephone / Economyplus Telephone Notes BusinessPhone - Standard Telephone / Economyplus Telephone 95 Notes 96 BusinessPhone - Standard Telephone / Economyplus Telephone Designation Card Manager and Voice Guide BusinessPhone Designation Card Manager On the CD you will find helpful products and your user guide in electronical format. Hardware requirements: CPU Pentium 200MHz, 64 MB RAM 20 MB free memory on hard disk (optional) VGA 800*600, 256 colors Sound card (recommended), CD-ROM drive (24x) Software requirements: Operating system: MS Windows 95/98, MS Windows 2000 or MS Windows NT 4 (service pack 3 or higher) No CD-ROM? Please send an e-mail to: [email protected] and we will send you a personal copy for free! Voice guide for the integrated mailbox system A pocket-size voice guide, that will help you with the integrated mailbox system, for example useful when you are on the move. BusinessPhone - Standard Telephone / Economyplus Telephone Quick Reference Guide Answer calls Answer on another extension: Inquiry 6 Ext. No. Make calls Abbreviated No. Individual abbreviated number: 2nd Save external number: Airport *** 2nd Line1 2nd Automatic call-back: 5 Camp on: 4 Intrusion: 8 Messages “Call me”: Message # Voice: Message 9 Play-back: Re-record: * 9 Send: # Check received: Message Save/Redial You get busy tone or no answer Replace handset Lift handset when called back Keep handset off hook Lift handset Fixed diversion: Cancel internal diversion: Line1 Press flashing key to retake Cancel from answering extension: Conference Ongoing conversation: Inquiry 2nd Call 3rd party Conference Transfer Transfer a call: 2nd Internal diversion: Follow me, re-direct from answering extension: Group listening: Individual hold: Speak Diversion 2nd New No. Diversion Replace handset Inquiry Call 3rd party Transfer or Replace handset (Before or after answer) Speak Call forwarding During calls Switch to handsfree: Switch to handset: Call 3rd party or Line2 End call: Save/Redial (Before you finish the call) Redial: Inquiry Refer back: or Inquiry Common abbreviated number: Last external number redial: Ongoing conversation: Bypass call forwarding: 2nd Diversion 2nd Diversion * 2 1 * Own No. * New No. # #21* Own No. *60* Ext. No. # # External diversion: Program: *22* Cancel: #22# Re-activate: *22*# BusinessPhone - Standard Telephone / Economyplus Telephone Line access code External No. # Ericsson communications solutions for enterprise networks combine and improve advanced ways of exchanging information via voice, data, video and evolving future media. This requires a true understanding of how businesses and professionals interact— an understanding that goes far beyond meeting just the technological requirements. Our customers include owners of small to large enterprise networks, local as well as multinational. We also offer solutions for Internet service providers. We integrate computer and telephony applications on the desktop. We enable coordination of all business interactions over the media of choice. In essence, we help businesses forge enduring relationships with customers. Ericsson is the leading provider in the new telecoms world, with communications solutions that combine telecom and datacom technologies with the freedom of mobility for the user. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for its customers - network operators, service providers, enterprises and consumers the world over. Ericsson Austria AG All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise © Ericsson Austria AG 2001 EN/LZTBS 102 095 R5B Printed on chlorine free paper. Printed guide: EN/LZTBS 102 1095 R5B We deliver quality of service over converged networks. We provide staff with full onsite and offsite mobility.