Dell MFP Embedded Manual
PaperCut – Dell MFP Embedded Manual
2015-02-17
PaperCut Dell MFP Embedded
Manual
Important:
The PaperCut Dell MFP Embedded Application is currently released under an Early Access
Program. Please read below before installing in a production environment.
Contents
1
Early Access Program ....................................................................................... 4
2
Overview ........................................................................................................... 6
3
4
2.1
Consistency ................................................................................................ 6
2.2
Integration ................................................................................................... 6
2.3
Rate of development ................................................................................... 6
2.4
Vendor Neutral ............................................................................................ 6
2.5
Security ....................................................................................................... 7
Installation Requirements .................................................................................. 7
3.1
Requirements.............................................................................................. 7
3.2
Device Compatibility .................................................................................... 8
Installation and Setup ........................................................................................ 8
4.1
Mandatory Device Configuration ................................................................. 9
4.1.1
Create a digital certificate ..................................................................... 9
4.1.2
Enable Secure Sockets Layer (SSL) .................................................. 11
4.1.3
Enable Plug-in Settings ...................................................................... 12
4.2
Disable Print Accounting ........................................................................... 13
4.3
Optional Device Configuration ................................................................... 14
4.3.1
Enable swipe card support ................................................................. 14
4.3.2
Change the administrator password ................................................... 14
4.4
Card Reader support ................................................................................. 14
4.5
PaperCut Server Configuration ................................................................. 15
4.5.1
4.6
5
Verifying device creation .................................................................... 16
Additional Network Security (optional) ....................................................... 17
Post-install testing ........................................................................................... 18
5.1
Test Preparation........................................................................................ 18
5.2
Scenario 1: Standard copying ................................................................... 19
5.3
Scenario 2: Copying with account selection .............................................. 20
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
PaperCut – Dell MFP Embedded Manual
2015-02-17
5.4
Scenario 3: Print release ........................................................................... 21
5.5
Scenario 4: Scanning and faxing ............................................................... 23
6
Configuration ................................................................................................... 25
6.1
Device Function ........................................................................................ 25
6.2
Authentication Methods ............................................................................. 25
7
Advanced Configuration .................................................................................. 27
7.1
Config Editor ............................................................................................. 27
7.2
Setting an explicit PaperCut Server Network Address ............................... 31
7.3
Configuring Swipe Card Readers .............................................................. 31
7.4
Customizing the Header Logo ................................................................... 35
7.5
Customizing the Header Colors ................................................................. 35
8
Uninstalling ...................................................................................................... 36
9
Known Limitations ........................................................................................... 37
9.1
Zero-Stop .................................................................................................. 37
9.2
Card reader and USB ports ....................................................................... 37
9.3
Use of card reader after returning the device from sleep mode. ................ 37
10
FAQ & Troubleshooting ................................................................................... 38
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
2 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
This manual covers the PaperCut MF Dell MFP embedded setup. For general
PaperCut MF documentation, please see the PaperCut MF manual.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
3 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
1 Early Access Program
The PaperCut Embedded software for Dell MFP Multi-Function Devices is being
released under an early access program. It has been extensively tested by PaperCut
and there is a high level of confidence in its quality and readiness for general
customer release. However, it is impossible for us to test all possible scenarios that
will occur across our very large customer base and we seek the assistance of our
customers and partners to help ensure a high quality rollout. In the first instance we
are asking customers to:


Be aware that some issues may exist in the software
Work with PaperCut to quickly address issues if they occur
PaperCut require any customers installing the software into production during this
period to complete the early access form below and return the form to
[email protected]
During the early access period, you should check the following PaperCut Knowledge
Base article discussing any known issues both before installation, and periodically
thereafter: http://www.papercut.com/kb/Main/KnownIssuesDellMFP
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
4 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
PaperCut Early Access Program
PaperCut Software makes available first-release software to selected customers
under an Early Access Program. Early access testing forms an important part of
PaperCut’s quality assurance procedures, by providing an opportunity to validate
software and hardware behavior in real-world computing environments early in the
product lifecycle. By participating in the Early Access Program you’ll gain:



Early access to emerging technologies.
Ability to influence the software’s future development direction.
Direct access to PaperCut’s key developers for support and assistance.
As an Early Access Tester you should be willing to:



Share your in-the-field experiences with the PaperCut development team.
Be willing to install patches or hotfixes when/if problems are encountered.
Be generally accepting of the occasional software bug! The “real world” type
of bugs that often slip past an artificial lab test environment.
To gain access to the Early Access Program, please complete this form, sign and
return a scanned copy to [email protected] .
Technology/Feature of
Interest:
PaperCut MF Dell MFP Embedded
Organization Name:
Country & State:
First Name:
Last Name:
Position:
Email:
Phone:
Contact Hours:
I acknowledge that by participating in the PaperCut Early Access Program I will be
running first-release or possibly immature software.
Sign: …………………………………………………
Date: ………………………….
Name (print): …………………………………………….
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
5 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
2 Overview
This manual provides an overview of the installation, configuration and operation of
PaperCut’s embedded software MFP (Multi-Function Printer) solutions. Today’s
MFPs are smarter – they have touch screens and offer the ability to run applications
directly on the device. The goal of PaperCut Software’s embedded MFP solution is
to leverage these smart devices and to provide walk-up copier users with the same
set of rich application features provided in the print control area. These include:












Secure access to device functions
End user authentication including integration with single sign-on environments
Monitoring of photocopying, scanning and faxing (quotas, charging, allocation
and logging)
Allocation of copying, scanning and faxing to accounts/departments/costcenters/projects
Release jobs from a hold/release queue (Secure & Find Me Printing)
Group based access control: Limit access to color copying, the device as a
whole, or to selected user groups
Self-associate swipe cards with domain user accounts directly at the device
Streamlined interface throughout
Self-association and print release are possible as part of the device login
Account invoice and comment options are supported
Customizability of print release and account selection screens
Logo, messages and colors are customizable
Highlights of the embedded solution include:
2.1 Consistency
The embedded solutions are developed in-house by the PaperCut Software
development team. This ensures that the copier interface is consistent with the
workstation print interface, meaning users only have to learn one system.
2.2 Integration
PaperCut is a single integrated solution where print, internet and copier control are all
managed in the one system. Users have a single account and administrators have
the same level of reporting and administration for all services. The embedded
solution interacts with the PaperCut server using a Service Oriented Architecture
(SOA) and web services based protocols.
2.3 Rate of development
PaperCut is developed under a release-often policy where new features are made
available to users as soon as they are complete. Unlike hardware based solutions,
new versions can be delivered to users as regularly as software updates.
2.4 Vendor Neutral
PaperCut remains true to its vendor neutral stance. All embedded solutions are
equal and support all server OS’s including Windows, Linux and Mac.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
6 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
2.5 Security
A large percentage of PaperCut’s user base is in educational environments where
security is important. All embedded solutions are developed with security in mind.
Where security objectives cannot be satisfied, the deficiencies are fully disclosed.
3 Installation Requirements
This section covers the installation of the PaperCut embedded application for
compatible Dell MFP devices. The embedded application will enable access control,
secure printing and “Find-Me” printing, and allow logging of copying, scanning and
faxing (for information on tracking network printing see the PaperCut user manual).
3.1 Requirements
Before installing the PaperCut Embedded Application on to the Dell MFP device,
ensure that basic monitoring of network printing has been setup up and tested for this
device. The device would show up in the printer list in the PaperCut web interface
and have a few print jobs in its print history.
After that, ensure the following points are checked off before getting started:






PaperCut is installed and running on your network. Please see the
‘Introduction -> Quick Start Guide’ section of the PaperCut user manual for
assistance.
Ensure that your Dell MFP device is supported.
Ensure that the Dell MFP device is connected to the network.
Have available the network name or IP address of the Dell MFP device.
It is recommended that the device be configured with a static IP address.
Verify that firewalls or other network restrictions do not prevent the device
access to the PaperCut server on ports 9191 and 9193.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
7 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
3.2 Device Compatibility
The PaperCut embedded application for the Dell MFP supports the following model:

Dell Color Multifunction Printer C7765dn
4 Installation and Setup
The following installation steps are based on the Dell C7765dn interface. The
administration web interface and steps may differ for your model or model version.
Access the device’s web interface at http://<device-url> and login as the
administrator.
The default administrator username and password is detailed in the device manuals.
At time of writing, the default administrator username is “admin” and password
“1111”. It is recommended to change the administrator password as soon as
possible.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
8 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4.1 Mandatory Device Configuration
4.1.1
Create a digital certificate
For secure communications between the device and PaperCut server, a digital
certificate needs to be created.
1. From the web interface, select the Properties tab.
2. Select the Security group.
3. Select Machine Digital Certificate Management .
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
9 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4. Select the Create New Self Signed Certificate button.
5. You can leave the certificate settings at their default, or change to taste.
6. Press the Apply button.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
10 of 41
PaperCut – Dell MFP Embedded Manual
4.1.2
2015-02-17
Enable Secure Sockets Layer (SSL)
1. From the web interface, select the Properties tab.
2. Select the Security group.
3. Select SSL / TLS Settings .
4. Tick the HTTP – SSL / TLS Communication checkbox.
5. Press the Apply button.
6. The settings will be saved and the machine will request a reboot. Press the
Reboot Machine button, and confirm you want to reboot the device.
Once the device is rebooted, you will only be able to connect to the device via the
secure https://<device-url>.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
11 of 41
PaperCut – Dell MFP Embedded Manual
4.1.3
2015-02-17
Enable Plug-in Settings
1. From the web interface, select the Properties tab.
2. Select the Security group.
3. Select the Plug-in Settings sub-group.
4. Select the Plug-in Settings list item.
5. Tick the Plug-in Settings checkbox.
6. Press the Apply button. You will be asked to reboot the device.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
12 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4.2 Disable Print Accounting
When PaperCut is monitoring print queues, it has control of what print jobs are
allowed to print. If PaperCut allows a job to print, we do not want the device to deny
the print job or track printing twice (duplicate charging). This requires that print
accounting is disabled in the printer driver and on the device, as described below.
Set up a print queue for the MFP on the print server using vendor provided print
drivers. The driver has to be configured to allow unauthenticated printing. For
Windows, right-click the corresponding printer icon in the Printers section of Windows
Control Panel and select “Printer Properties”. Select the “Configuration” tab:
On this tab, select “Accounting”, then select “None” in the drop down and save.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
13 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4.3 Optional Device Configuration
4.3.1
Enable swipe card support
To enable swipe card readers with the device:
1. From the web interface, select the Properties tab.
2. Select the Security group.
3. Select the Smart Card Settings sub-group.
4. Select the General list item.
5. Set Smart Card to Enabled .
6. Press the Apply button.
4.3.2
Change the administrator password
1. From the web interface, select the Properties tab.
2. Select the Security group.
3. Select System Administrator Settings .
4. Enter a new password in the Administrator’s Passcode and Retype
Administrator’s Passcode fields.
5. Press the Apply button.
4.4 Card Reader support
PaperCut supports using swipe cards for authentication at the copier. This is often
more convenient than entering a username and password, or ID and PIN to log in.
PaperCut on the Dell MFP supports the following USB card readers:






RFIDeas PcProx Plus (RDR-7081AKU and related models)
RFIDeas Air ID (RDR-7581AKU and related models)
RFIDeas Playback (RDR-7585AKU and related models)
RFIDeas MS3-00m1aku Mag reader
Magtek Mini (21040140) swipe reader
OmniKey 5427
Please ensure swipe card support is enabled as per the setup instructions in section
4.3.1 above.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
14 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4.5 PaperCut Server Configuration
1. Log in to the PaperCut administration interface using a web browser (e.g.
http://papercut-server:9191/admin ).
2. Navigate to “Options -> Advanced” and ensure the option “Enable external
hardware integration” is enabled.
3.
4.
5.
6.
Press “Apply”.
Navigate to the “Devices” tab.
Click “Create Device” in the left pane.
From the “Type” drop down, select “Dell MFP”.
7. Enter a descriptive name for the device under “Device name”.
8. Enter the device’s network name or IP address under “Hostname / IP”.
9. Optionally enter location/department information.
10. Enter the device administrator username and password.
11. Under “Function”, tick “Track & control copying” and “Enable print release”.
(Enabling both copy and print release functionality allows for post-installation
testing).
12. Click “OK”.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
15 of 41
PaperCut – Dell MFP Embedded Manual
4.5.1
2015-02-17
Verifying device creation
The device summary screen will now display with a section titled “Device status”.
The device will take up to two minutes to initialize and install plugins, and will
automatically reboot one or more times during the process. Various status
messages will be displayed as initialization progresses. Once complete, the device
status will show “Started – Waiting for user to login”:
Before proceeding with testing, ensure the device has started successfully and no
warnings or errors are shown on the device status.
Installation process requires the device to be not in use, please ensure the
device status shows up as “Ready” in the status tab of the device
administrative interface. The device may be in use due to the presence of a
person in front of the sensor, use of the device panel or during execution of
jobs.
Please note that additional configuration settings need to be applied to the
device after the first reboot. The MFP screen may temporarily show an error
message until the install process resumes, completes, and reboots the device
one more time. It’s therefore advised to wait before using the device until the
device status in PaperCut reflects that it has started, with no further setup
activities to do.
Once the device is successfully created in PaperCut, the device screen should
change to display the PaperCut login screen:
This first screen reflects the currently allowed authentication methods for the device
in PaperCut, and will change depending on the authentication methods selected on
the device details page.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
16 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4.6 Additional Network Security (optional)
The MFP communicates with the PaperCut server over the network (e.g. to
authenticate users or release print jobs). To provide an additional level of security,
PaperCut may be configured to only allow device connections from a restricted range
of network addresses. This ensures that only approved devices are connected to the
PaperCut servers
By default PaperCut will allow device connections from any network address. To
restrict to a subset of IP addresses or subnets:
1. Logon to the PaperCut administration web interface at http://<papercutserver>:9191/admin
2. Go to the “OptionsAdvanced” tab and find the “Security” section.
3. In the “Allowed device IP addresses” field enter a comma-separated list of
device IP addresses or subnets (in the format <ip-address>/<subnet-mask>).
4. Press the “Apply” button.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
17 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
5 Post-install testing
After completing installation and basic configuration it is recommended to perform
some testing of the common usage scenarios. This is important for two reasons:
1. To ensure that the embedded application is working as expected.
2. To familiarize yourself with the features and functionality of PaperCut and the
embedded application.
This section outlines four test scenarios that are applicable for most organizations.
Please complete all the test scenarios relevant for your site.
5.1 Test Preparation
To complete these tests it is recommended you use two test users so each can be
configured differently. These users are:


‘testusersimple’ – Used to perform basic copier monitoring and control and to
perform print release tests.
‘testuseradvanced’ – Used to perform copier monitoring and control with the
account selection enabled (i.e. to charge copying to
accounts/departments/cost-centers/etc.).
If you have existing users that can be used for these tests, then they can be used
instead.
To setup these users in PaperCut:
1. Create the ‘testusersimple’ and ‘testuseradvanced’ users in your Active
Directory or LDAP directory.
2. Log into the PaperCut’s admin web interface
3. Go to the “Options->User/Group sync” page and press “Synchronize Now”.
4. Once the sync is complete, the users will be added to PaperCut.
The next step is to configure the users. To configure ‘testusersimple’:
1. In PaperCut, select the “Users” tab
2. Select the ‘testusersimple’ user.
3. Set the user’s balance to $50.00 and verify the account is set to “Restricted”.
4. Verify that this user is set to “Automatically charge to personal account” in the
“Account selection” options.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
18 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
5. Press the “OK” button to save.
To configure ‘testuseradvanced’:
1. In PaperCut, select the “Users” tab
2. Select the ‘testuseradvanced’ user.
3. Change the “Account Selection” option to “Standard account selection popup”
and enable all the account selection options.
4. Press the “OK” button to save.
5.2 Scenario 1: Standard copying
Standard copying involves monitoring/charging printing to a user’s personal account.
This is most commonly used for student printing or basic staff monitoring. Users can
also be configured for unrestricted printing, which is commonly used for
staff/employee use.
At the photocopier:
1. The photocopier should display a screen to prompt the user to login. Follow
the prompts to login.
2. When prompted, enter username (‘testusersimple’) and password in the login
fields.
3. At this point the copier will be enabled for usage.
4. Follow the onscreen instructions and perform some test copying, i.e. press
the “Copy” key on the device and perform a copy as normal.
5. Once completed copying press the “Logout” button on the device’s keypad.
Back in the PaperCut application verify that the copier activity was recorded and the
user’s account deducted.
1. Log into PaperCut.
2. Select the device from the “Devices” tab.
3. Select the “Job Log” tab. This will list all recent copying activity on the copier.
The copying just performed as the test user should be listed. Verify the
details of the copy job that was just performed.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
19 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4. Click on the user’s name in the user column to view the user’s account details
5. Select the “Job Log” tab to display all print/copy activity for the user.
6. Select the “Transaction History” tab and verify that the cost of the
photocopying was deducted from the user’s account.
5.3 Scenario 2: Copying with account selection
Firstly a test account should be created:
Log into PaperCut, select the “Accounts” tab.
Select the “Create a new account…” action link on the left.
Enter an account name “Test Account 1”.
Enter PIN/Code “2233”.
Select the “Security” tab and allow all users to access that account by adding
the “[All Users]” group.
6. Press “OK”.
1.
2.
3.
4.
5.
At the photocopier:
1. The photocopier should be displaying a screen to prompt the user to login.
Follow the prompts to login.
2. When prompted, enter the username, ‘testuseradvanced’, and the password
in the login fields.
3. You will now be presented with the Account Selection page:
You may select your account from a list, by search or by an account
code/PIN. From the list, select the “Test Account 1” created earlier.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
20 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4. At this point the copier will be enabled for usage. Follow the onscreen
instructions and perform some test copying. I.e. press the “Copy” key on the
device and perform a copy as normal.
5. Once completed copying press “Logout” button.
Note: The account selection workflow can vary according to the user options
selected. For example a user configured to see the Advanced Account Selection
popup may see an additional dialog asking for comment and invoice information. At
the device level, you may also configure whether you wish to see the Account
Summary screen or not.
Back in the PaperCut application verify that the copier activity was recorded and the
user’s account deducted.
1. Log into PaperCut
2. Select the device from the “Devices” tab
3. Select the “Job Log” tab. This will list all recent copying activity on the copier.
The copying just performed as the test user should be listed.
4. Verify the details of the job (i.e. that the job was charged to the selected
account).
5. In the log details, click on the “Charged To” account name to view the
account’s details.
6. Selecting the “Job Log” tab will display all print/copy activity for the account,
and will show the test photocopying that was performed.
5.4 Scenario 3: Print release
The embedded application may also be used for print release. For a full description
of PaperCut hold/release queues and release stations, please read the PaperCut
manual.
Skip this scenario if hold/release queues will not be used at your site.
To perform print release testing, a hold/release queue must be enabled:
1. In PaperCut, select the “Printers” tab.
2. Select the print queue (i.e. not the ‘device’) for the Dell MFP that will be used
for testing.
3. Enable the “Hold/release queue” option.
4. Press OK/Apply to save the changes. All printing to this queue will now be
held until released by a user.
The photocopier device must also be enabled as a “Print Release Station”:
1. In PaperCut, select the “Devices” tab.
2. Select the Dell MFP.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
21 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
3. Under “Device Function” tick “Enable release station”.
4. Select the print queue that was enabled for hold/release above. The Dell
MFP will allow jobs on the selected queues to be released.
5. Press “OK” to save.
6. Login to a computer workstation as ‘testusersimple’.
7. Print a few jobs to the print queue that was configured above. The jobs will
be held in the hold/release queue.
8. Confirm that the jobs are held, by checking that the jobs are listed in the
“Printers -> Jobs Pending Release” page of the PaperCut administration
interface.
9. Confirm that the username is ‘testusersimple’.
At the device:
1. Log into the device as “testusersimple” as described above.
2. Upon successful login you will be presented with the Held Print Jobs page:
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
22 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
3. Select “Print All” to release all jobs. The jobs will begin to print to the
destination printer. (The “Print All” button will not appear if there are no jobs
to print)
4. Once completed press the “Logout” button on the device keypad.
5.5 Scenario 4: Scanning and faxing
The Dell MFP can also scan documents and send them by email. If a phone line is
attached, they can send faxes. You can enable tracking scanning and faxing. Users
can be prevented from scanning or faxing when they are out of credit.
To enable tracking of scans and faxes:
1. In PaperCut, select the “Devices” tab.
2. Select the MFP device.
3. Under “Device function” tick “Track & control scanning” and tick “Track &
control faxes”.
4. Select the charging type “advanced” in both cases and set some numbers for
page costs and thresholds. The cost after the threshold should be lower than
the standard cost as it represents a volume discount. As an example, the
screen shot below shows that the first page of a fax is charged at $0.20 and
any subsequent page at $0.10.
At the photocopier, log in and scan a few documents and send a few faxes. At the
end, make sure to press the “Logout” button on the device’s keypad.
In the PaperCut administration interface verify that the scan and fax activities were
recorded and the user’s account was deducted. This can be done as follows:
1. Log in to the PaperCut administration interface.
2. Select the device from the “Devices” tab.
3. Select the “Job Log” tab. This will list all recent activity on the copier,
including copying, scanning and faxing. The jobs just performed as the test
user should be listed. Verify the details of the jobs that were just performed.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
23 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
4. Click on the user’s name in the user column to view the user’s account
details.
5. Select the “Job log” tab to display all activity for the user.
6. Select the “Transaction History” tab and verify that the cost of the scans and
faxes was deducted from the user’s account.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
24 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
6 Configuration
After completing the Installation section and registering the device with PaperCut, it will have
been configured with reasonable default settings that are suitable for most environments.
This section covers how to change those default settings. All the following settings are
available via the device’s ‘Summary’ tab in the PaperCut administration interface.
6.1 Device Function
The device function setting defines which functions will be available on the device and how it
will be used. Not all function settings are supported on all devices.
Each device function is discussed in the following table.
Device Function
Description
Track & control copying
The device will track walk-up off-the-glass copying.
Track & control scanning
The device will track scanning such as scan-to-email or scanto-file.
Track & control faxing
The device will track the sending of faxes.
Enable release station
The device will act as a print release station.
6.2 Authentication Methods
PaperCut supports a number of different ways to authenticate users who walk-up to the
devices to perform copying. The default authentication method is username and password
authentication.
The available authentication methods can be modified in the ‘External Device Settings ->
Authentication methods’ section.
Authentication methods available for a device
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
25 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
Not all authentication methods are supported on all devices. A grayed-out option indicates
that the option is not supported on this device.
Each authentication method is discussed in the following table.
Authentication
Method
Description
Username and
password
The user may use their domain/network username and password
to log into the device.
Identity number
The user may log in with their identity number. Identity numbers
are convenient when usernames are long or cumbersome to enter.
For example, rather than entering a username like
‘john.smith.001’, it may be more convenient to enter an employee
ID of ‘1234’. See the PaperCut user manual for information about
user identity numbers, including importing identity numbers from
an external source.
Identity number ->
Require PIN
When a user logs in with their identity number, they must also
provide their associated PIN. This provides additional security for
identity number logins.
Anonymous (No login
required)
Specifies that this device should always automatically log in as the
specified user. This option overrides all other authentication
methods
Description of authentication methods
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
26 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
7 Advanced Configuration
7.1 Config Editor
The common configuration options for a device in PaperCut are available on the device’s
“Summary” tab, and are discussed in more detail in the Configuration section. This section
covers the more advanced or less common configuration options which are available via the
“Advanced Config” tab in the device details screen.
Config name
Description
ext-device.card-noconverter
See Configuring Swipe Card Readers.
ext-device.card-noregex
See Configuring Swipe Card Readers.
ext-device.card-selfassociation.usesecondary-cardnumber
Select whether user self-association should occupy the primary
or secondary card number. This overrides the global setting
unless the keyword "GLOBAL" is specified. This is useful when
there is a mix of different non-configurable card readers that
read different numbers from an ID card.
Set to "Y" to use the secondary card number, "N" to use the
primary card number. Default: "GLOBAL" to defer to the global
configuration setting.
ext-device.selfassociation-allowedcard-regex
Specify a regular expression that limits which card numbers are
accepted for associating swipe cards with user accounts. See
Authentication Methods for details. Defaults to “.*” (dot-star)
which includes all card numbers.
extdevice.dell.release.s
how-cost
Specify whether to show the job cost for each print job in the job
release screen.
extdevice.dell.showrelease
Specify whether to include Print Release in the login workflow
when the device is configured as a release station.
Values: Y, N. Default: Y
Values: Y, N. Default: Y
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
27 of 41
PaperCut – Dell MFP Embedded Manual
extdevice.dell.release.li
st-format
2015-02-17
Allows configuring the format of the job listing on the print
release screen. This is a customisable format string that can be
built up using a combination of well-known tokens such as:
%document% - job title
%user% - job user
%pages% - job pages
%time% - job time
%cost% - job cost
%client% - job client
Default: %document%
extdevice.dell.accounts
.initial-tab
Set the account selection screen to start on the “from List”,
“Search” or “by Code” tab.
If you have many shared accounts you may wish to set this to
the “Search” tab. An example of this is legal firms who use
shared accounts for matter codes.
Values: DEFAULT (“from List”), SEARCH, CODE. Default:
DEFAULT
ext-device.dell.limit- PaperCut will deny device access to restricted users who do not
reference.paper-size have enough balance to copy. To determine if a user has
enough balance to copy, a reference copy is required. By
ext-device.dell.limit- default PaperCut checks if the user has enough balance to copy
reference.duplex
a single sided Letter (North America) or A4 (worldwide) page. In
some situations it may be desirable to change the reference
copy, such as when the device allows smaller page sizes like
A5.
Default for ext-device.dell.limit-reference.paper-size
in North America: Letter
Default for ext-device.dell.limit-reference.paper-size
worldwide: A4
Default for ext-device.dell.limit-reference.duplex: N (No)
extdevice.dell.forcedevice-login-tries
Allows to specify and control the number of administrative login
attempts performed by the server while installing and configuring
the device. Occasionally, the MFP may be busy and not allow
any logins, this setting controls the retry behaviour before the
operation is considered as failed and given up.
Default: 10
extdevice.dell.forcedevice-login-triessleep-secs
Controls the wait period in seconds between any administrative
login retry attempts, used in conjunction with ‘force-device-logintries’ setting.
Default: 5 seconds
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
28 of 41
PaperCut – Dell MFP Embedded Manual
extdevice.dell.forceinstall-reboot
2015-02-17
Specify whether to force the device to be rebooted at the end of
the install sequence, even when no changes are deemed as
requiring a reboot.
Values: Y, N. Default: N
extdevice.dell.forceinstall-services
Specify whether to force the registration of all custom services
on the device each time the device is started from PaperCut.
This will perform the install regardless of the detected service
versions on the device.
Values: Y, N. Default: N
extdevice.dell.forceuninstall-plugins
Specify whether embedded plugins should be deleted from the
device if the device is removed from PaperCut. If the plugins are
not deleted they will be left on the device in a stopped state.
Values: Y, N. Default: Y
ext-device.dell.setauthenticationmode-enabled
Specify whether to automatically configure the login type used by
the device (under Security > Authentication Configuration >
Login Type). When PaperCut manages the device, the
configuration will be set to “Customized Login”.
Values: Y, N. Default: Y
extdevice.dell.forceconfigureauthentication
Specify whether to force the configuration of the login type used
by the device (under Security > Authentication Configuration >
Login Type). When PaperCut manages the device, the
configuration will be set to “Customized Login”.
Values: Y, N. Default: N
extdevice.dell.integratio
n.enabled
Specify whether integration with the device is enabled. When
enabled, PaperCut embedded plugins and services are installed
to the target device, and managed by PaperCut. This option
allows the device to be temporarily decoupled from PaperCut
without deleting it.
Values: Y, N. Default: Y
extdevice.dell.locale
Enter the locale (language setting) for display on the device in
the form xx or xx_XX (if different from the server).
Examples: “fr” or “pt_PT”.
extdevice.dell.email.per
sonalized-sender
Controls whether all logins on the device have their e-mail
address pre-populated from the PaperCut user details.
This will determine the “from” address inside e-mail related
functions. If set to N, the e-mail address will not be prepopulated automatically, enabling it to be set by individual users
each time. Otherwise the address value is fixed.
Values: Y, N. Default: Y
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
29 of 41
PaperCut – Dell MFP Embedded Manual
extdevice.dell.ui.initialscreen
2015-02-17
Specify an initial destination screen after unlocking the device.
By default the “Services Home” screen is displayed.
Values:
allservice: Services Home screen (Default)
copy: Copy screen
copy_easy: Simple Copy screen
box: Extended Folder screen
scan_mbox: Scan To Folder screen
scan_email: Scan To Email screen
scan_pc: Scan To PC screen
scan_url: Store & Send Link screen
scan_media: Store to USB screen
fax: Fax screen
fax_easy: Simple FAX screen
ifax: Internet FAX screen
sfax: Server FAX screen
jobmem: Stored Programming screen
jobflow: Job Flow Sheets screen
web1-10: Web Application 1-10
cstm1-9: Custom Service 1-10
extCustomizes header color, see section 7.4
device.dell.ui.header
-text-color
extCustomizes header text color, see section 7.5
device.dell.ui.header
-color
extdevice.dell.ui.conne
ction-check-timeoutmillis
Set the time in milliseconds, a connection check should wait for
a response from the PaperCut server.
Default: 5000
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
30 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
7.2 Setting an explicit PaperCut Server Network Address
The copier connects to the PaperCut server to validate user credentials, display print jobs for
release, etc. The device makes inbound network connections to the PaperCut server using
a network address of the PaperCut server. By default PaperCut will use the server’s IP
address (if the server has multiple IPs (i.e. multi-homed) then PaperCut will select one of
them), but on some networks this address may not be publicly accessible from other parts of
the network.
If the PaperCut server has a “public” IP address or DNS name then this can be used instead,
which allows the copiers to use the “public” network address instead of the IP address that
PaperCut detects. To do this:






Login to PaperCut
Go to the "Options" tab.
Select "Config Editor (advanced)", from the action links on the left.
Find the "system.network-address" setting.
Enter the public network address for the PaperCut server.
Press the "Update" button next to the setting and confirm the setting is updated.
When connecting devices to a PaperCut site server, you can configure the sites’ “Network
address used by devices”:





Login to PaperCut
Go to the “Sites” tab.
Select the site to edit.
Change the “Network address used by devices”.
Save the site details.
To have either of these changes take effect immediately, restart the PaperCut Application
Server service (i.e. on Windows use: Control Panel->Admin Tools->Services).
7.3 Configuring Swipe Card Readers
Swipe cards contain numbers used to identify users according to the card number
configured in the User Details screen under “Card/Identity” number. Some readers report
information in addition to the number encoded on the card, such as checksums. PaperCut
can treat these cases in three ways:
Card Number Needs No Conversion

A typical case is the checksum being reported after the card number, separated by
an equals sign, such as 5235092385=8. PaperCut can handle this case by default;
it will extract the number before the equal sign as the card number: 5235092385.
Regular Expression Filters

For some cases, a “regular expression” may be required that will filter the card
number from the complete string of characters reported by the card reader.
Documentation on regular expressions can be found on the Internet, e.g. at
www.regular-expressions.info.
o The regular expression must be fashioned so the card number is returned as
the first match group.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
31 of 41
PaperCut – Dell MFP Embedded Manual
o
o
o
o
2015-02-17
Usually one regular expression will be used for all the devices managed by
PaperCut. This must be entered in “Config editor (advanced)” which is located
on the “Options” tab under “Actions”. The key is called “ext-device.card-noregex”.
Additionally, the global setting can be overridden on a per-device basis: The
key “ext-device.card-no-regex” can also be found on the “Advanced Config”
tab in the device details screen. This setting will override the global setting
unless the keyword “GLOBAL” is specified.
PaperCut developers will gladly assist in producing a regular expression
when supplied with a few sample outputs from your card reader. Please
contact PaperCut support.
If you would like to write your own regular expressions, here are some
examples:
 Use the first 10 characters (any character): (.{10})
 Use the first 19 digits: (\d{19})
 Extract the digits from between the two “=” characters in
“123453=292929=1221”: \d*=(\d*)=\d*
Card Number Format Converters
In addition to extracting parts of the card numbers using regular expressions, converting
numbers from one format to another is a common requirement. For example a card reader
may report in hexadecimal format, while the number stored in the source (e.g. Active
Directory) is in a decimal format. PaperCut includes a number of inbuilt converters to assist
here.
Note: Many card readers are configurable - the number format can be changed at the
hardware level via utility or configuration tools. PaperCut’s software-level converters are
there to support card readers that don’t offer this level of configuration, or where a global
software-level conversion is a better choice. For example it may be quicker to do the
conversion in PaperCut rather than manually reprogram 100+ readers!
Like regex’s, the convertors may be defined on either a global (all devices) or a per-device
basis.
To set globally:



Options -> Actions -> Config Editor
Search for “ext-device.card-no-converter”
Enter the name of the required converter (see table below) and click Update
To set at the device level:



Devices -> [select device] -> Advanced Config Editor
Search for “ext-device.card-no-converter”
Enter the name of the required converter (see table below) and click Update
Standard Converters
Convertor
Description
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
32 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
hex2dec
Convert a hexadecimal (base 16) encoded card number to
decimal format. Hexadecimal numbers usually contain 0-9 and AF. This will convert “946EBD28” to “2490285352”.
dec2hex
Convert a decimal encoded card number to hexadecimal format.
This will convert “2490285352” to “946EBD28”.
ascii-enc
Unpack an ASCII encoded card number string. E.g. given the
number “3934364542443238”, the ASCII code “39” is converted
to 9, “34” -> 4, “45” -> E, with the entire number resulting in
“946EBD28”.
javascript:<path> Advanced: Define a custom conversion function in JavaScript (see
below)
It is possible to chain or pipeline converters by delimiting with a pipe (|). For example,
ascii-enc|hex2dec will first unpack the encoded ASCII number then convert it to a
decimal.
Tip: Not sure which converter to use? Often trial and error is a good approach. After
presenting a card, the number will appear in an application logger message with conversions
applied (assuming the card is unknown to the system). Try different converters and inspect
the resulting numbers in the application log.
Using custom JavaScript
If the inbuilt converter functions are unable to meet requirements, it is possible to define your
own function using JavaScript. This is an advanced exercise and it is expected that any
implementer be familiar with programming and JavaScript. To implement your own
converter:
1. Create a file text file [app-path]/server/custom/card.js
2. Define a single JavaScript function in this file called “convert” It should accept and
return a single string. Here is a trivial example:
function convert(cardNumber) {
return cardNumber.substring(3,10).toLowerCase();
}
3. Enter a converter in the form: javascript:custom/card.js
Tip: Check the file [install-path]/server/log/server.log when testing. Any
scripting errors will be displayed as warning messages in the log.
Tip: A Javascript script may also be included in the pipeline. For example
ascii-enc|hex2dec|javascript:custom/card.js
Other advanced notes


If both a regular expression and a converter are defined, the regular expression is
applied first. This means a regular expression can be used to clean up the input (e.g.
remove checksum or delimiters) before passing to a converter.
In some special situations, a custom JavaScript implementation may not be enough.
For example, there may be a requirement to use a 3rd party system to decrypt the
number. PaperCut includes an advanced plugin architecture that the PaperCut
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
33 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
Software development team uses to implement these advanced converters. Please
contact support to discuss development options and costs.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
34 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
7.4 Customizing the Header Logo
The embedded application displays a logo in the top left corner of the device screen. This
logo can be replaced with your organization’s own logo image.
The image must be saved as a PNG file with the filename “logo.png” and be 42 pixels high.
Save the image on the PaperCut application server at the location:
[PaperCut Install Location]\server\custom\web\device\dell\
You will need to create these folders if not present.
The embedded application will fetch the logo image from this location if present. After
copying your logo into position, verify it correctly appears in the embedded application.
7.5 Customizing the Header Colors
The header colors are defined in the “Advanced Config” tab in the device details screen, see
Config Editor. The options to change are:


ext-device.dell.header.color – the background color (type DEFAULT for the default
setting of dark green)
ext-device.dell.header.textcolor – the text color (type DEFAULT for the default setting
of white)
The colors are specified using the hexadecimal web/HTML notation (#RRGGBB) where “RR”
is the red component, “GG” is the green component and “BB” is the blue component.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
35 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
8 Uninstalling
To remove the PaperCut embedded application from the device, simply delete the device
from the Application Server.
The PaperCut plugins will be automatically removed and the device restored to a pristine
state. The device may reboot one or more times during the process.
Note: Deletion of the components from the device requires an administrative login in to the
device. The login is attempted multiple times during this process but it’s possible that all
logins are denied and the uninstallation of the plugins and services from the device is
aborted.
Please ensure that the device doesn’t report itself as in use in the “Status” tab of its
administrative interface before proceeding.
It is possible to remove all components from the device without deleting it from PaperCut by
use of an advanced configuration key ‘ext-device.dell.integration.enabled’.
Refer to section 7.1.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
36 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
9 Known Limitations
9.1 Zero-Stop
The zero stop capability prevents users from overrunning their available credit when using a
device. Limited zero stop capabilities are available in the form of Job Limiting.
Job Limiting is based on specifying the maximum allowed page counts for each device
function accessible to the user. PaperCut calculates a user’s job limits at the time of login,
factoring in the user's current balance and costs assigned to each MFP function.
This calculation is based on configurable assumptions regarding paper size and simplex or
duplex job types; irrespective of the actual attributes of a job. It is therefore possible for a
restricted user to go in to a negative balance if they perform scan, fax or copy jobs that are
more expensive than the assumed costs (e.g. the paper size is larger).
These assumptions (or limit reference options) can be adjusted via the following
configuration keys (see section 7.1 for more information):
ext-device.dell.limit-reference.paper-size
ext-device.dell.limit-reference.duplex
The restricted user may also go into negative balance by performing different job types. E.g.
a mix of color/BW copies, scans, etc.
9.2 Card reader and USB ports
When one of the supported USB card readers is used on the device, and the card setting in
the web administration tool is enabled (Security > Smart Card Settings > General), then the
card reader cannot be unplugged without disabling the above setting first.
If the card reader is unplugged, the device will treat it as an error, and register a fault. In
general, if the device is equipped with back USB ports, it’s recommended to plug in any card
readers to these ports and leave the front port for USB media.
9.3 Use of card reader after returning the device from sleep mode.
When the device resumes from sleep mode and the power was cut to the USB ports the
card reader may be inoperable for a few seconds as the device fully wakes.
The login screen may show up before the card reader has fully become ready. Swiping
during this time may not work. It is possible to tell when this occurs if the card reader beep
function is configured on the device and the reader did not beep.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
37 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
10 FAQ & Troubleshooting
What is the IP address of my PaperCut Server?
Use operating system command-line tools such as ipconfig or ifconfig to determine this.
The device setup in the PaperCut server doesn’t complete. The error message shown
is “device is currently in use, unable to initiate exclusive lock on the device”
The device setup process requires an administrative login to connect and lock the device
temporarily, in order to complete its configuration. The error indicates that the setup process
was unable exclusively to lock the device at this time.

The device may be already in use by someone at the device or busy processing
another job.

The built-in movement sensor may have detected a person in front of the device.

If this has occurred during device setup, you can restart and resume the setup once
the device is ready again, by hitting ‘Apply’ on the ‘Device Details’ page in PaperCut.
The embedded application shows “Connecting to server…”
This indicates that the embedded application is unable to connect to the PaperCut server
over the network. The embedded application will continually try to connect to the server, so if
there is a temporary network outage it will start working once the connection is available
again.
Common causes of this problem are:




The PaperCut application server is not running.
There are firewalls or network routing configuration that is stopping the network
connection from being established. Check firewalls on the PaperCut server or with
your network administrator.
There is a network outage that is stopping the connection being established. Try
accessing the web interface of the Dell MFP to check that a network connection can
be established.
The PaperCut server name or IP was not set correctly.
The embedded application shows “Incomplete configuration: the card reader is not
enabled on this device”
This indicates a discrepancy between the PaperCut carder reader configuration and that on
the device. The card reader might be enabled as an authentication option in PaperCut, but
not enabled under Security > Smart Card Settings > General > Smart Card.
The embedded application shows “Incomplete configuration: unable to communicate
with the device”
This indicates that the device is not allowing the embedded application to talk to it. This is
caused if the login type option is not set to “Customized Login” under Security >
Authentication Configuration > Login Type.
The install process performed by PaperCut automatically tries to configure this setting, this
message may display intermittently while the setup process is still running, always confirm
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
38 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
using the “Device Status” window on the Device Details page that the setup and
configuration has completed before using the device.
Print jobs released on the MFP do not print, the device beeps and aborts the jobs.
The MFP job log may list the job status as “Aborted(016-757)”. Please ensure that the printing option
is set as “Unlocked” under Properties > Security > Authentication Configuration > Next > Service
Access.
Confirm that the printer driver has the accounting option switched off. See section 4.2
Jobs performed on the MFP are not tracked in PaperCut?
Have you enabled device job logging?
Confirm that the appropriate job type is being tracked within PaperCut on the device details
page.
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
39 of 41
PaperCut – Dell MFP Embedded Manual
2015-02-17
Why would a card reader not work?
Not all card readers are supported. See Configuring Swipe Card Readers and Card Reader
support.
I have thousands of accounts representing my clients. Will the system handle this?
Yes. We have designed the system to handle thousands of Shared Accounts. Users with
many accounts will also be presented with some “power options” to help them find accounts
including keywords based search.
How is user’s email address populated on the device?
If the user’s record in PaperCut has an email address associated with it, when a user is
scanning to email, the “from” address will be pre-populated with this value. This address is
set automatically when the user logs on.
Using current user’s email as the “to” address can also be easily done by using the “Add me”
button available in the native application interfaces.
If the addresses are not being pre-populated for a user, first check the user details in
PaperCut to ensure an email address is set.
I’m receiving the error: Started (with errors)… System is Locked.
This error may present in the Device’s Status if you have not enabled the Embedded
Plugins. See step: 4.1.3 Enable Plug-in Settings
How do I access embedded logs?
The embedded plugin logs can be downloaded from the device’s web administration tool:
1. Login to the device admin tool by navigating the browser to the IP/hostname of the
device.
2. Select Security > Plug-in Settings > List of Embedded Plug-ins.
3. Click the “Set” button.
4. The logs can be downloaded by accessing the authentication plugin UI
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
40 of 41
PaperCut – Dell MFP Embedded Manual
Copyright © 2015 PaperCut Software International Pty. Ltd., All Rights Reserved.
2015-02-17
41 of 41
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement