VERUS PRO User Manual - Snap
Š
User Manual
EAZ0077L00D Rev. A
Legal Information
Trademarks
Snap-on, ShopStream Connect, SureTrack, Fast-Track Troubleshooter, ProDemand, ShopKey Pro and VERUS are
trademarks registered in the United States and other countries of Snap-on Incorporated. All other marks are
trademarks or registered trademarks of their respective holders.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Snap-on Incorporated is under license.
Copyright Information
© 2015 Snap-on Incorporated. All rights reserved.
Disclaimer of Warranties and Limitation of Liabilities
All pictures and illustrations shown are for reference purposes only. All information, specifications and illustrations in
this manual are based on the latest information available at the time of printing and are subject to change without
notice. While the authors have taken due care in the preparation of this manual, nothing contained herein:
• Modifies or alters in any way the standard terms and conditions of the purchase, lease, or rental agreement
under the terms of which the equipment to which this manual relates was acquired.
• Increases in any way the liability to the customer or to third parties.
Snap-on® reserves the right to make changes at any time without notice.
IMPORTANT:
Before operating or maintaining this unit, please read this manual carefully paying extra attention to the safety
warnings and precautions.
Contact Information (North America)
Websites:
Snap-on Diagnostics and Information
• http://diagnostics.snapon.com
Software Subscription - Learn how to always have the latest diagnostic software on your Diagnostic Tool.
• http://diagnostics.snapon.com/theprogram
Training and Support (by platform) - Find specific support and training information for your Diagnostic Tool.
• http://diagnostics.snapon.com/cc.htm
Forums and Training (all platforms) - Watch free instructional product videos. Connect with and share your
Diagnostic Tool questions, ideas and success stories.
• http://diagnostics.snapon.com/ForumsandTraining.htm
Manuals / Technical Documentation (all platforms) - The information in this manual is periodically revised to
ensure the latest information is included. Download the latest version of this manual and other related
documentation at:
• http://diagnostics.snapon.com/usermanuals
Phone / E-mail - Technical Assistance
1-800-424-7226 / [email protected]
For technical assistance in all other markets, contact your selling agent.
ii
EAZ0077L00D Rev. A 15-A-15 NA
Safety Information
READ ALL INSTRUCTIONS
For your own safety, the safety of others, and to prevent damage to the product and vehicles upon
which it is used, it is important that all instructions and safety messages in this manual and the
accompanying Important Safety Instructions manual be read and understood by all persons
operating, or coming into contact with the product, before operating. We suggest you store a copy
of each manual near the product in sight of the operator.
For your safety, read all instructions. Use your diagnostic tools only as described in the tool user’s
manual. Use only manufacturer recommended parts and accessories with your diagnostic tools.
This product is intended for use by properly trained and skilled professional automotive
technicians. The safety messages presented throughout this manual and the accompanying
Important Safety Instructions manual are reminders to the operator to exercise extreme care when
using this product.
There are many variations in procedures, techniques, tools, and parts for servicing vehicles, as
well as in the skill of the individual doing the work. Because of the vast number of test applications
and variations in the products that can be tested with this instrument, we cannot possibly
anticipate or provide advice or safety messages to cover every situation. It is the responsibility of
the automotive technician to be knowledgeable of the system being tested. It is essential to use
proper service methods and test procedures. It is important to perform tests in an appropriate and
acceptable manner that does not endanger your safety, the safety of others in the work area, the
equipment being used, or the vehicle being tested.
It is assumed that the operator has a thorough understanding of vehicle systems before using this
product. Understanding of these system principles and operating theories is necessary for
competent, safe and accurate use of this instrument.
Before using the equipment, always refer to and follow the safety messages and applicable test
procedures provided by the manufacturer of the vehicle or equipment being tested. Use the
product only as described in it’s user manual. Use only manufacturer recommended parts and
accessories with your product.
Read, understand and follow all safety messages and instructions in this manual, the
accompanying Important Safety Instructions manual, and on the test equipment.
Environmental Conditions:
• This product is intended for indoor use only
• This product is rated for Pollution Degree 2 (normal conditions)
iii
Safety Information
Safety Signal Words
Safety Signal Words
All safety messages contain a safety signal word that indicates the level of the hazard. An icon,
when present, gives a graphical description of the hazard. Safety Signal words are.
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Indicates an imminently hazardous situation which, if not avoided, will result in death or serious
injury to the operator or to bystanders.
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Indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury to the operator or to bystanders.
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Indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor
injury to the operator or to bystanders.
Safety Message Conventions
Safety messages are provided to help prevent personal injury and equipment damage. Safety
messages communicate the hazard, hazard avoidance and possible consequences using three
different type styles:
• Normal type states the hazard.
• Bold type states how to avoid the hazard.
• Italic type states the possible consequences of not avoiding the hazard.
An icon, when present, gives a graphical description of the potential hazard.
Safety Message Example
:$51 ,1*
Risk of unexpected vehicle movement.
• Block drive wheels before performing a test with engine running.
A moving vehicle can cause injury.
Important Safety Instructions
For a complete list of safety messages, refer to the accompanying Important Safety Instructions
manual.
SAVE THESE INSTRUCTIONS
iv
Contents
Safety Information ..................................................................................................................... iii
Chapter 1: Using This Manual ................................................................................................... 1
Conventions.................................................................................................................................. 1
Bold Text ................................................................................................................................ 1
Symbols ................................................................................................................................. 1
Terminology ........................................................................................................................... 1
Notes and Important Messages ............................................................................................. 2
Procedures............................................................................................................................. 2
Hyperlinks .............................................................................................................................. 2
Tool Help................................................................................................................................ 2
Chapter 2: Introduction.............................................................................................................. 3
Features and Specifications ........................................................................................................ 3
Diagnostic Tool ...................................................................................................................... 3
Scan Module (Wireless) ......................................................................................................... 7
M4 Scope Multimeter Module ................................................................................................ 9
Chapter 3: Basic Operation and Navigation .......................................................................... 11
Turning On/Off and Emergency Shutdown................................................................................. 11
Turning On ........................................................................................................................... 11
Turning Off .......................................................................................................................... 11
Emergency Shutdown .......................................................................................................... 11
Controls and Indicators............................................................................................................... 12
Control Buttons .................................................................................................................... 12
LED Indicators ..................................................................................................................... 13
Basic Navigation......................................................................................................................... 13
Starting the ShopStream Diagnostic Suite Program ............................................................ 13
Home Screen Layout ........................................................................................................... 14
Function Icons...................................................................................................................... 14
Toolbar ................................................................................................................................. 16
Windows Toolbar ................................................................................................................. 17
Virtual Keyboard ......................................................................................................................... 18
Camera Operation ...................................................................................................................... 20
Operating the Camera ......................................................................................................... 20
Viewing Pictures .................................................................................................................. 21
Wi-Fi Setup................................................................................................................................. 21
Chapter 4: Scanner Function .................................................................................................. 22
Demonstration Program ............................................................................................................ 22
Basic Operation and Navigation ................................................................................................. 23
Screen Messages ................................................................................................................ 23
Making Selections ................................................................................................................ 23
Scanner Screen Layout ....................................................................................................... 24
Menu Options....................................................................................................................... 33
Scanner Operation ..................................................................................................................... 36
i
Contents
Vehicle Identification ............................................................................................................ 36
Connecting the Scan Module ............................................................................................... 37
Vehicle System and Test Selection...................................................................................... 38
Functional Tests................................................................................................................... 46
Troubleshooter ..................................................................................................................... 48
Stopping Communication and Exiting the Scanner .................................................................... 49
Chapter 5: Scan Module Operation ........................................................................................ 51
Overview..................................................................................................................................... 51
Pairing The Scan Module ........................................................................................................... 52
Checking Scan Module Paired Status ........................................................................................ 53
Data Cable Connection .............................................................................................................. 54
Troubleshooting.......................................................................................................................... 55
No Communication Message ............................................................................................... 55
Signal Loss / Out of Range Alarm........................................................................................ 55
Checking Hardware Status .................................................................................................. 55
Recovery Procedure ............................................................................................................ 57
Updating Scan Module Firmware ............................................................................................... 60
Chapter 6: OBD Direct Operations.......................................................................................... 63
OBD Health Check ..................................................................................................................... 64
Global OBD II Code Check .................................................................................................. 64
Global OBD II Clear Codes .................................................................................................. 65
Readiness Monitors ............................................................................................................. 65
MIL Status ............................................................................................................................ 66
OBD Diagnose............................................................................................................................ 66
Start Communication ........................................................................................................... 66
Connector Information ......................................................................................................... 70
Manual Protocol Selection ................................................................................................... 70
Chapter 7: Guided Component Test Operations ................................................................... 71
Vehicle Identification................................................................................................................... 71
Menu Options, Guided Component Test.............................................................................. 72
Creating a Favorites List ...................................................................................................... 74
Identifying a Test Vehicle ..................................................................................................... 75
Operations .................................................................................................................................. 77
Component Information ....................................................................................................... 77
Tests .................................................................................................................................... 78
Chapter 8: Scope Multimeter Operations............................................................................... 82
Using the Scope Multimeter Remotely ....................................................................................... 82
Getting Started ........................................................................................................................... 84
Capabilities .......................................................................................................................... 84
Leads, Probes and Adapters ............................................................................................... 85
Menu Options, Scope Multimeter......................................................................................... 88
Navigation................................................................................................................................... 89
Screen Layout ...................................................................................................................... 89
Making Selections ................................................................................................................ 94
Operations .................................................................................................................................. 95
Starting the Scope and Multimeter....................................................................................... 95
Measurement Out of Range................................................................................................. 97
ii
Contents
Scope and Multimeter Setup................................................................................................ 97
Chapter 9: Repair Information Operations........................................................................... 111
Chapter 10: Vehicle History Operations............................................................................... 112
Screen Layout .......................................................................................................................... 112
Vehicle History Main Body ................................................................................................. 113
Vehicle History Toolbar ...................................................................................................... 113
Chapter 11: Data Manager Operations ................................................................................. 117
Screen Layout .......................................................................................................................... 117
Navigation................................................................................................................................. 118
Operations ................................................................................................................................ 118
My Data.............................................................................................................................. 118
Up ...................................................................................................................................... 119
Open .................................................................................................................................. 119
New .................................................................................................................................... 120
Delete................................................................................................................................. 121
Rename ............................................................................................................................. 122
Properties........................................................................................................................... 123
More ................................................................................................................................... 123
Saved File Structure ................................................................................................................. 124
Scanner DataViewer Operation................................................................................................ 125
Menu Bar ........................................................................................................................... 126
Display Toolbar .................................................................................................................. 129
Navigation Tools ................................................................................................................ 130
Customizing the Display..................................................................................................... 132
Customizing the Parameter List ......................................................................................... 133
Saving Files ............................................................................................................................. 134
ShopStream Connect™ ........................................................................................................... 134
Chapter 12: Help Operations ................................................................................................. 135
Using the Help Toolbar............................................................................................................. 135
Chapter 13: System Settings Operations............................................................................. 137
Paired Devices ......................................................................................................................... 137
Scan Module Pairing .......................................................................................................... 138
Paring the M2 Scope/Meter ............................................................................................... 138
Shop Information ...................................................................................................................... 142
Chapter 14: SureTrack ........................................................................................................... 144
SureTrack Authorization and Registration................................................................................ 144
SureTrack Authorization Code ........................................................................................... 145
SureTrack Account Registration ........................................................................................ 145
SureTrack Log In ...................................................................................................................... 146
Using SureTrack in Scanner Mode........................................................................................... 148
Common Replaced Parts Graph ........................................................................................ 148
Dashboard Feature Information ......................................................................................... 149
Starting SureTrack from the Home Screen .............................................................................. 151
Using the SureTrack Website................................................................................................... 152
SureTrack Home Page ...................................................................................................... 152
iii
Contents
My SureTrack..................................................................................................................... 155
Dashboard ......................................................................................................................... 156
Ask the Experts .................................................................................................................. 158
Enter a Tip ......................................................................................................................... 160
Add Waveform/PID Graph ................................................................................................. 160
My Profile ........................................................................................................................... 160
Support .............................................................................................................................. 160
Chapter 15: ShopStream Update Tool (SST) ....................................................................... 161
Basic Operation ........................................................................................................................ 161
Manual Download..................................................................................................................... 163
Installing Software Updates...................................................................................................... 165
Installing Software Upgrades.................................................................................................... 166
Chapter 16: Maintenance ....................................................................................................... 168
Diagnostic Tool......................................................................................................................... 168
Cleaning the Touch Screen ............................................................................................... 168
Calibrating the Touch Screen ............................................................................................ 168
Cleaning and Inspecting the Diagnostic Tool..................................................................... 171
Battery Service................................................................................................................... 172
Operating System Restore................................................................................................. 175
Scan Module............................................................................................................................. 176
Cleaning and Inspecting the Scan Module ........................................................................ 176
Replacing the Protective Handgrip..................................................................................... 176
Index ........................................................................................................................................ 177
iv
Chapter 1
Using This Manual
This manual contains basic operating instructions and is structured in a manner to help you
become familiar with your Diagnostic Tool features and perform basic operations.
The illustrations in this manual are intended as reference only and may not depict actual screen
results, information, functions or standard equipment. Contact your sales representative for
availability of other functions and optional equipment.
1.1 Conventions
1.1.1 Bold Text
Bold emphasis is used in procedures to highlight selectable items such as buttons and menu
options.
Example:
• Select Functions.
1.1.2 Symbols
The “greater than” arrow (>) indicates an abbreviated set of selection instructions.
Example:
• Select Utilities > Tool Setup > Date.
The above statement abbreviates the following procedure:
1. Select the Utilities icon.
2. Select the Tool Setup submenu.
3. Highlight the Date option from the submenu.
1.1.3 Terminology
The term “select” describes tapping/touching an icon on the touch screen, or highlighting an icon
or menu choice and then selecting the confirmation menu choice such as Continue, Accept, OK,
Yes, or other similar choice.
Example:
• Select Reset.
The above statement abbreviates the following procedure:
1. Navigate to the Reset icon.
2. Select the Reset icon with your stylus.
1
Using This Manual
Conventions
1.1.4 Notes and Important Messages
The following messages are used.
Note
A note provides helpful information such as additional explanations, tips, and comments.
Example:
i
NOTE:
For additional information refer to...
Important
Important indicates a situation which, if not avoided, may result in damage to the test equipment
or vehicle.
Example:
IMPORTANT:
Disconnecting the USB cable during vehicle communication can cause damage to the ECM.
1.1.5 Procedures
An arrow icon indicates a procedure.
Example:
z
To change screen views:
1. Select View.
The dropdown menu displays.
2. Select an option from the menu.
The screen layout changes to the format you selected.
1.1.6 Hyperlinks
Hyperlinks, or links, that take you to other related articles, procedures, and illustrations are
available in electronic documents. Blue colored text indicates a selectable hyperlink.
Example:
IMPORTANT:
Read all applicable Safety Information before using this tool!
1.1.7 Tool Help
To display help topics for this tool, select a help option from the Help menu.
2
Introduction
Chapter 2
This chapter introduces the basic features of the Diagnostic Tool, including the control buttons,
data ports, battery pack, and power sources. Your Diagnostic Tool is a specialized personal
automotive diagnostic solution that combines information with test instrumentation to help you
diagnose symptoms, codes, and complaints quickly and efficiently. There are three main
components to the system:
• Diagnostic Tool—central processor and monitor for the system
• Scan Module—wireless device for accessing vehicle data
• Scope Multimeter Module—device for sampling circuits and signals
This manual describes the operation of these three devices and how they work together to deliver
diagnostic solutions.
2.1
Features and Specifications
2.1.1 Diagnostic Tool
1— Audio Speaker
2— Battery Status Indicator LED (light emitting diode)
3— Microphone
4— Hard Drive Activity LED
5— Directional Buttons; left (), right (), up (), down ()
6— S (Shortcut) Button (special functions)
7— Enter Button
8— Camera (shutter) Button
9— Virtual Keyboard Button
10—Brightness Button
11—Power Button
Figure 2-1 Model D10 front view
3
Introduction
Features and Specifications
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1— Hinged Cover
2— USB (universal serial bus) Ports (2)
3— Head Phone Jack
4— Microphone Jack
5— DC Power Supply Input jack
Figure 2-2 Model D10 side view
1— Kensington Lock (standard security device connection, device not included)
2— Battery Compartment Cover
3— Collapsible Stand (closed)
4— Camera Lens
5— Docking Station Connection (not shown)
Figure 2-3 Model D10 back view
4
Introduction
Features and Specifications
Technical Specifications
Item
Touch Screen
Display
Description / Specification
Resistive Touch Panel
10.2 inch diagonal, LCD TFT
1024 x 600 resolution WSVGA, 16 bit color
Processor
Intel Atom Z530P 1.6GHz
Operating System
Microsoft Windows Embedded Standard SP3
Communications
802.11 b/g/n Wireless
Wireless Bluetooth® 2.0 Technology
Lithium Ion Smart Battery Pack
Battery
Approximate 4 hour run time
Approximate 4 hour charge time (with or without unit operating)
Power Supply
Supply Rating; 19 VDC, 3.24A
DC Operating Voltage
10 to 32VDC
Width
13.23 in. (336.1 mm)
Height
8.07 in. (205 mm)
Depth
2.41 in. (61.3 mm)
Weight (including battery
pack without Scope
4.5 lb (2.04 kg)
Multimeter Module)
Weight (including battery
pack and Scope
5.1 lb (2.31 kg)
Multimeter Module)
Operating Temperature
Range (ambient)
At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)
Storage Temperature
(ambient)
At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)
Environmental
Conditions
This product is intended for indoor use only
This product is rated for Pollution Degree 2 (normal conditions)
5
Introduction
Features and Specifications
Built-in Stand
The built-in stand extends from the back of the Diagnostic Tool to allow hands-free viewing. The
stand clips into the Diagnostic Tool for storage and pivots out so the display is at a 45 degree angle
when in use.
Power Sources
Your Diagnostic Tool can receive power from any of the following sources:
•
•
•
•
Internal Battery Pack
AC/DC Power Supply
Vehicle Power
Docking Station (Optional)
Internal Battery Pack
The Diagnostic Tool can be powered from the internal rechargeable battery pack. A fully charged
standard battery pack provides sufficient power for about 4 hours of continuous operation. A LED
on the front of the Diagnostic Tool indicates the battery charge state.
AC/DC Power Supply
The Diagnostic Tool can be powered from a standard AC outlet using the AC/DC power supply.
When connected to the Diagnostic Tool, the AC/DC power supply also recharges the internal
rechargeable battery pack.
Vehicle Power
The Diagnostic Tool can be powered from a standard 12VDC vehicle power port using the
Diagnostic Tool DC power port adapter. The DC power port adapter connects to the DC power
supply jack on the left side of the Diagnostic Tool.
Docking Station (Optional)
The Diagnostic Tool can be powered (when connected) by the optional docking station. When
connected to the docking station, the internal rechargeable battery pack is recharged. Contact
your sales representative for additional details.
6
Introduction
Features and Specifications
2.1.2 Scan Module (Wireless)
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1— Data cable connector
2— Memory card port (remove protective hand grip for access)
3— Bluetooth LED (green)
4— Communication issue LED (red)
5— Vehicle power LED (green)
6— Universal serial bus (USB) jack (remove protective hand grip for access)
Figure 2-4 Scan Module
Wireless Communication
The Scan Module is a wireless communications device that transmits vehicle data to the
Diagnostic Tool without a physical connection. A signal lost due to moving out of range
automatically restores itself when the Diagnostic Tool is brought closer to the Scan Module. The
Scanner sounds a tone when the signal is lost.
7
Introduction
Features and Specifications
Technical Specifications
Item
Description / Specification
Communications
Wireless Bluetooth® 2.0 Technology
USB Power
5V @ 500mA
Data Cable Connector
Power
8V to 32V, Maximum 12 Watts
Width
8.04 in. (204.3 mm)
Height
3.82 in. (97 mm)
Depth
1.66 in. (42.1 mm)
Weight
0.9 lb (0.408 kg)
Operating Temperature
Range (ambient)
At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)
Storage Temperature
(ambient)
At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)
Environmental
Conditions
This product is intended for indoor use only
This product is rated for Pollution Degree 2 (normal conditions)
Power Sources
The Scan Module operates on 12V or 24V vehicle power, which it receives through the data cable
connector. The Scan Module powers on whenever it is connected to an OBD-II/EOBD compliant
data link connector (DLC). For non OBD-II/EOBD compliant vehicles, the Scan Module can be
powered from a suitable power port on the test vehicle using the auxiliary power cable supplied
with your kit.
8
Introduction
Features and Specifications
2.1.3 M4 Scope Multimeter Module
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1— Common (Ground) Jack
2— Channel 1 Jack
3— Channel 2 Jack
4— Channel 3 Jack
5— Channel 4 Jack
6— Auxiliary Connector (not visible in illustration)
7— USB Jack (under protective cover)
8— Diagnostic Tool Connection
Figure 2-5 Scope Multimeter Module, removed from Diagnostic Tool
Remote Operation
If needed, the M4 Scope Multimeter module can be removed from the Diagnostic Tool, then
connected to the Diagnostic Tool with a USB cable. This increases the range of mobility for the
Diagnostic Tool while monitoring signals on the test vehicle. Use the Type A/B USB cable, which
is provided with your kit, to make the connection. For additional information see, Using the Scope
Multimeter Remotely on page 82.
9
Introduction
Features and Specifications
Technical Specifications
Item
Description / Specification
USB Power
5V @ 500mA
Width
6.75 in. (171.5 mm)
Agency Approval Rating
IEC 61010-1, UL Listed 61010-1 - Category 1
Width
6.75 in. (171.5 mm)
Height
5.1 in. (129.5 mm)
Depth
0.89 in. (22.6 mm)
Weight
0.66 lb (0.30 kg)
Operating Temperature
Range (ambient)
At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)
Storage Temperature
(ambient)
At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)
Environmental
Conditions
This product is intended for indoor use only
This product is rated for Pollution Degree 2 (normal conditions)
Power Sources
The Scope Multimeter Module operates on USB power (5V @ 500mA) supplied by the Diagnostic
Tool. Power is provided either through direct connection to the Diagnostic Tool, or through a USB
cable when the Scope Multimeter Module is removed from the Diagnostic Tool.
10
Chapter 3
Basic Operation and
Navigation
This chapter describes the basic operation, controls and navigation of the Diagnostic Tool.
3.1 Turning On/Off and Emergency Shutdown
The following sections describe how to turn the Diagnostic Tool on and off and how to perform an
emergency shutdown.
Before using the Diagnostic Tool, make sure the battery is fully charged or is connected to an
AC/DC power supply. see Power Sources on page 6.
3.1.1 Turning On
Press the Diagnostic Tool Power button to switch the Diagnostic Tool on. The system boots up,
then opens the Home screen (Figure 3-2).
3.1.2 Turning Off
All vehicle communication must be terminated before shutting down the Diagnostic Tool. A
warning message displays if you attempt to shut down while the Scan Module is communicating
with a vehicle. Forcing a shut down while communicating may lead to ECM problems on some
vehicles. Exit the Scan Module before turning off.
Before turning the Diagnostic Tool off, it is highly recommended to back up personal and saved
data to a USB mass storage device on a regular basis to prevent loss in the event of system
corruption or hard disk drive failure
z
To turn off the Diagnostic Tool:
1. Navigate to the Home screen.
2. Select the Exit icon.
3. From the Windows desktop, open the Windows Start menu.
4. Select Turn Off Computer.
5. Select Turn Off in the dialog box.
The open programs close and the power turns off.
3.1.3 Emergency Shutdown
In case of emergency, press and hold the Power button for 5 seconds to force a shutdown.
11
Basic Operation and Navigation
Controls and Indicators
3.2 Controls and Indicators
The external controls on the Diagnostic Tool are simple because most operations are controlled
through the touch screen. Touch screen navigation is menu driven, which allows you to quickly
locate the test, procedure, or data that you need through a series of choices and questions.
Detailed descriptions of the menu structures are found in the chapters for the various modules.
The following sections describe the external controls and features of the Diagnostic Tool.
3.2.1 Control Buttons
Name and location of control buttons:
Table 3-1 Diagnostic Tool control buttons
Name
Button
Description
S (Shortcut) Button
A function button that provides a shortcut for
capturing a screen image.
Directional Buttons
Moves the cursor or highlight on the display
screen up, down, right, or left.
Enter Button
Selects a highlighted item or returns the display
to the previous screen.
Camera Button
Operates the built-in camera. Press once to
open the application. The button then acts as a
shutter to take a photograph of what is visible
on the screen. See Camera Operation on
page 20.
Keyboard Button
Opens or closes the virtual keyboard.
Brightness Button
Increases the screen backlighting in seven
incremental steps, then returns to the lowest
setting and repeats.
Power Button
Turns the Diagnostic Tool on and off.
All other tool operations are controlled through the touch screen.
12
Basic Operation and Navigation
Basic Navigation
3.2.2 LED Indicators
There are two light-emitting diodes (LEDs) on the front face of the Diagnostic Tool (see Figure 2-1
on page 3 for locations):
• Battery Status Indicator LED—this Diagnostic Tool uses three colors to show the battery and
power status as follows:
– Green indicates either a battery with a full or nearly full charge, or the Diagnostic Tool is
being powered by the AC/DC Power Supply.
– Orange indicates a battery that is charging. An orange LED that fades on and off at three
second intervals indicates the Diagnostic Tool is in Standby mode.
– Red indicates a low battery (15% of capacity or less).
• Hard Drive Activity LED—illuminates when the central processing unit (CPU) is reading or
writing to the hard disk drive (HDD).
3.3 Basic Navigation
3.3.1 Starting the ShopStream Diagnostic Suite Program
The ShopStream Diagnostic Suite program is automatically started when the Diagnostic Tool is
turned on through the Windows “start up” folder function. After the program has started, the
ShopStream Diagnostic Suite Home Screen displays, see Home Screen Layout on page 14. The
application runs as a normal Windows program and it’s window can be minimized, resized and
closed like any other Windows program. To access the Windows desktop, minimize the program
window.
If the program is exited or closed, select the ShopStream Diagnostic Suite icon from the Windows
desktop to start the program.
Figure 3-1 ShopStream Diagnostic Suite desktop icon
i
NOTE:
The ShopStream Diagnostic Suite can also be started from the Windows Start menu.
13
Basic Operation and Navigation
Basic Navigation
3.3.2 Home Screen Layout
The Home screen includes the diagnostic suite toolbar and the Windows toolbar. The Home
screen includes function icons, one for each of the primary Diagnostic Tool functions.
1. Function Icons
2. Toolbar
3. Windows Toolbar
Figure 3-2 Sample Home screen
3.3.3 Function Icons
The Function Icons configure the Diagnostic Tool for the type of test to be performed. Table 3-2 on
page 14 gives brief descriptions of the available icons, which operations are available depends
upon the individual configuration of your system. Use the stylus or your finger tip to select from the
icons.
Table 3-2 (sheet 1 of 2)
Name
Icon
Description
Scanner
Configures the Diagnostic Tool to operate
as a scan tool. See Scanner Function on
page 22.
OBD Direct
Allows you to perform generic OBD-II or
EOBD system tests without identifying the
specific vehicle. See OBD Direct
Operations on page 63.
Guided Component
Test
Opens a diagnostic database of specific
tests for the identified vehicle. See Guided
Component Test Operations on page 71.
14
Basic Operation and Navigation
Basic Navigation
Table 3-2 (sheet 2 of 2)
Name
Icon
Description
Scope Multimeter
Configures the Diagnostic Tool to operate
as a lab scope, graphing multimeter, or
digital multimeter. See Scope Multimeter
Operations on page 82.
SureTrack®
Opens the SureTrack website. See
SureTrack on page 144.
Repair Information
Provides the information needed to make
repairs once you have made your
diagnosis. The linked program varies by
region. See Repair Information Operations
on page 111.
Vehicle History
Identifies the test vehicle and organizes and
manages work in progress and service
records. See Vehicle History Operations on
page 112.
Data Manager
Opens the organization system for saved
data files. See Data Manager Operations on
page 117.
Help
Opens the on-line help for the system. See
Help Operations on page 135.
System Settings
Establishes and manages connections to
peripheral devices, such as the Scan
Module. See System Settings Operations
on page 137.
Exit
Closes the Diagnostic Tool software and
returns the display to the Windows desktop.
See Turning Off on page 11.
15
Basic Operation and Navigation
Basic Navigation
3.3.4 Toolbar
Operation of the icons located on the toolbar are described in the table below:
Table 3-3
Name
Icon
Description
Home
Selecting this icon returns you to the Home
screen from any test.
Desktop
Selecting this icon opens and closes the
standard Windows toolbars at the top and
bottom of the screen, which allow you
access to the Windows desktop.
Menu
Selecting this icon opens a menu that
provides information and basic operations
and features for the current screen.
Change Vehicle
The currently identified vehicle is shown to
the right of the icons, selecting allows you to
change the identified test vehicle.
View Record
Selecting the icon opens an editable
worksheet of vehicle records.
Indicates the connectivity status of the Scan
Module.
Hardware Status
Indicates the connectivity status of the
Scope Multimeter.
Menu Options
The Menu icon on the Toolbar at the base of the display screen opens a list of basic operations
and features. The list of options varies depending upon which module, or tool function, is active.
Selecting a menu item opens a submenu of choices, and some submenus also open an additional
menu. A right arrowhead () indicates additional choices are available. Touch an item to select
it. The following Menu options are available from the Home Screen:
• Safety Information—opens the Important Safety Instructions document.
• Help—allows you to view supporting documentation, selecting opens a submenu.
Safety Information
Selecting Safety Information opens a PDF copy of the Important Safety Instructions that are
included in your Diagnostic Tool kit. The Important Safety Instructions document should be read
and understood prior to using the Diagnostic Tool.
16
Basic Operation and Navigation
Basic Navigation
Help
A variety of utilities and additional resources are available through the Help menu. Basic menu
options, which are available for all modules, include:
• User Manual
• Version Info
• Activation Status
User Manual
This option opens this document, which provides overall navigation and operation information for
the Diagnostic Tool.
Version Info
This option opens a window showing the version of the software and a copy of the Software
License Agreement. Select OK to close the window.
Activation Status
This option opens a dialog box with version and licensing details for the system, and activation
status for the Diagnostic Tool and all other modules.
3.3.5 Windows Toolbar
This is the standard Windows toolbar. Your Diagnostic Tool is a fully functional personal computer
based on the Windows Embedded Standard operating system. Refer to Microsoft documentation
for additional information.
Windows System Tray ShopStream Diagnostic Suite Programs
The Windows system tray may contain standard Windows application icons (e.g. Wireless
Network Connection Status, Audio volume, etc) and specialized application icons designed for
use only on this Diagnostic Tool (e.g. ShopStream Update Tool and Virtual Keyboard). Refer to
Microsoft software documentation for additional information on the standard Windows
applications. For additional information on the ShopStream Update Tool and Virtual Keyboard,
see:
ShopStream Update Tool - ShopStream Update Tool (SST) on page 161
Virtual Keyboard - Virtual Keyboard on page 18
17
Basic Operation and Navigation
Virtual Keyboard
3.4 Virtual Keyboard
The Virtual Keyboard allows you to type characters and key in information to complete form and
data entry fields, similar to a physical keyboard.
The Virtual Keyboard is normally running in the Windows background and can be opened by
pressing the Virtual Keyboard button on the Diagnostic Tool. The program can be accessed as
follows:
• Virtual Keyboard button on the Diagnostic Tool control panel - opens the Virtual
Keyboard
• Virtual Keyboard icon in the Windows system tray - opens the Virtual Keyboard menu
Menu options include:
- Hide Virtual Keyboard - minimizes the keyboard
- Close Virtual Keyboard - closes the Virtual Keyboard program
- Show Virtual Keyboard - displays the keyboard
- Settings - opens the Virtual Keyboard settings window (Figure 3-5)
- About - displays the Virtual Keyboard program software version number
• Virtual Keyboard program selection from the Windows “All Programs” or “Startup”
menus - starts the Virtual Keyboard program and adds the Virtual Keyboard icon to the
Windows system tray
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NOTE:
As an alternative, you can connect a USB keyboard to the Diagnostic Tool and use it to key in
information.
Figure 3-3 Virtual Keyboard button and system tray icon
18
Basic Operation and Navigation
Virtual Keyboard
1. Settings icon - opens the Virtual Keyboard settings window (Figure 3-5)
2. Expand icon - expands the Virtual Keyboard to full display (press again to return to
standard display)
3. Top - moves the keyboard to top of screen
4. Close - closes the keyboard
5. Bottom - moves the keyboard to bottom of screen
Figure 3-4 Virtual Keyboard (shown expanded)
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NOTE:
The Virtual Keyboard can be set to open automatically, when a data field or form is selected in
certain applications. See the Settings window (Figure 3-5) for selection options.
Figure 3-5 Virtual Keyboard settings window
19
Basic Operation and Navigation
Camera Operation
3.5 Camera Operation
3.5.1 Operating the Camera
Figure 3-6 Camera button
A single press of the Camera button on the front of the Diagnostic Tool activates the camera. With
the camera active, the touch screen becomes the view finder and is also used for reviewing
photographs that are taken. Icons on the touch screen are used to operate the camera. The icons
change depending on which camera function is active:
Table 3-4 Camera icons (sheet 1 of 2)
Name
Icon
Description
Photo
Acts as a shutter to take a photograph of what is
visible in the view finder, which is the left-hand
portion of the screen.
Gallery
Opens a thumbnail gallery of recently taken
pictures.
Exit
Closes the camera application and returns to
the previous screen.
OK
Displays after a picture is taken. Selecting
saves the photograph and returns to the view
finder.
Delete
Displays after a picture is taken and in Gallery
mode. Selecting discards the photograph and
returns to the previous screen.
Back
Displays in Gallery mode. Selecting returns to
the previously viewed screen.
20
Basic Operation and Navigation
Wi-Fi Setup
Table 3-4 Camera icons (sheet 2 of 2)
Name
z
Icon
Description
Previous
Displays in Gallery mode. Selecting opens the
picture prior to the current image in the gallery.
Next
Displays in Gallery mode. Selecting opens the
picture after the current image in the gallery.
Taking pictures:
1. Press the Camera button.
The camera screen opens and the Camera button now controls the shutter.
2. Focus the image to be captured in the view finder.
3. Press the Camera button, or select the Photo icon.
The view finder now shows the captured picture.
4. Select OK to save the image, or Delete to delete it.
The view finder is live and the Camera button is the shutter, repeat steps 2, 3, and 4 to take
additional pictures.
5. Select Exit from the live view to close the camera application.
3.5.2 Viewing Pictures
Photographs are stored on the hard drive and can be retrieved two ways:
From the Diagnostic Suite; select Data Manager from the Home screen, then open the Camera
Folder.
From the desktop; select My Documents > ShopStream > Camera Folder.
3.6 Wi-Fi Setup
Certain applications in the ShopStream Diagnostic Suite require wireless Internet connection. The
wireless network connection status icon is typically available from the Windows system tray and
can be used to access the wireless network connection setup. Refer to Windows user
documentation for wireless network setup instructions.
21
Chapter 4
Scanner Function
The Scanner function allows your Diagnostic Tool to communicate with the electronic control
modules (ECMs ) of the vehicle being serviced. This allows you to perform tests, view diagnostic
trouble codes (DTCs), and view live data parameters from various vehicle systems such as the
engine, transmission, antilock brake system (ABS) and more.
4.1
Demonstration Program
A Scanner demonstration program is provided to help you to become familiar with Scanner
operations, without connecting to a vehicle. Sample data and test results are provided to help you
learn the menus and basic operations.
IMPORTANT:
Do not connect the Scan Module to a vehicle while using the Demonstration mode.
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Using the demonstration program:
1. From the Home screen, select the Scanner icon to open the manufacturer menu.
The manufacturer menu includes all makes for which Scanner information is available. There
is also a Demonstration icon included in the list.
Figure 4-1 Sample demonstration selection
22
Scanner Function
Basic Operation and Navigation
2. Select the Demonstration icon.
A menu of demonstration choices now displays:
– US Domestic—contains actual data captured while driving a 2001 Chevrolet Tahoe. Look
for the throttle position (TP) sensor dropout while analyzing the data in Graphing mode.
– OBD Training Mode—provides simulated data for an OBD-II/EOBD vehicle that allows
you to access any of the standard functions.
3. Select either option and a confirmation message displays.
4. Select OK to load the selected database.
5. Follow the on-screen instructions and select as needed until the Systems menu displays.
6. Select from any of the systems listed, then select from the submenus.
4.2 Basic Operation and Navigation
This section describes the basic menus, controls and navigation of the Scanner function and
select scanner tests.
4.2.1 Screen Messages
Screen messages appear when additional input is needed before proceeding. There are three
types of on-screen messages; confirmations, warnings, and errors.
• Confirmation Messages - Confirmation messages inform you when you are about to perform
an action that cannot be reversed or when an action has been initiated and your confirmation
is needed to continue. When a user-response is not required to continue, the message
displays briefly before automatically disappearing.
• Warning Messages - Warning messages inform you when completing the selected action
may result in an irreversible change or loss of data.
• Error Messages - Error messages inform you when a system or procedural error has
occurred. Examples of possible errors include a disconnected cable or a peripheral, such as
a printer, is powered off.
4.2.2 Making Selections
The Scanner interface is a menu driven program that presents a series of choices one at a time.
As you select from a menu, the next menu in the series displays. Each selection narrows the focus
and leads to the desired test. Use your fingertip or the stylus to make menu selections.
23
Scanner Function
Basic Operation and Navigation
4.2.3 Scanner Screen Layout
The Scanner screens typically include three sections (Figure 4-2):
1— Scanner Toolbar
2— Main Body
3— Lower Toolbar
Figure 4-2 Scanner screen layout
Scanner Toolbar
The Scanner toolbar contains a number of icons that allow you to configure the displayed data and
to exit. The table below provides a brief explanation of the Scanner toolbar icon operations:
Table 4-1 Scanner toolbar icons (sheet 1 of 2)
Name
Icon
Description
Exit
Closes the current test and returns you
to the menu.
Back
When available, returns to the
previously viewed screen.
Custom
Allows you to select which parameters
are displayed on the screen.
Alarms
Allows you to set an alarm on certain
data parameters when the signal goes
above or below the alarm setting.
Properties
Allows you to adjust the display
characteristics for all of the data
screens.
Graph View
Allows you to simultaneously view up
to 16 data graphs at a time.
24
Scanner Function
Basic Operation and Navigation
Table 4-1 Scanner toolbar icons (sheet 2 of 2)
Name
Icon
Description
Save
Saves a copy of the current frame of
data that can be viewed using Data
Manager.
Print
Opens a standard Windows Print
dialog box for saving a print copy of the
current frame of data.
More
Opens a dropdown menu of the
additional options shown below.
Scale
Switches the scale values, displayed
along the left-hand side of the graphs,
on and off.
Sweep
Switches the sweep values, displayed
at the base of the graphs, on and off.
The Scanner toolbar is used to configure certain aspects of the displayed data and to exit. The
following sections explain how to use the toolbar.
Custom
The Custom icon on the Scanner Toolbar is used to determine which specific parameters display.
Minimizing the number of parameters on the data list allows you to focus on any suspicious or
symptom-specific data parameters. You can add or remove most parameters from the list. Any
parameter that has a lock icon next to it cannot be removed from the list.
IMPORTANT:
Limiting the number of parameters that display allows for a faster refresh rate of the data. A
smaller data lists also reduces the amount of memory used for saved files.
z
To create a custom data list:
1. Select Custom on the Scanner Toolbar.
The parameter selection dialog box with all of the parameters selected opens (Figure 4-3).
2. Select the Deselect All icon to clear the highlights from the screen.
3. Create a custom data list by selecting the parameters to be included. Highlighting indicates a
parameter that displays, parameters that are not highlighted do not display.
25
Scanner Function
Basic Operation and Navigation
Figure 4-3 Sample custom configuration screen
Keep the following in mind when configuring a custom data list:
–
–
–
–
–
–
Gesture scroll if the list of parameters is longer than what is shown on the screen.
Use the Select All icon to display the complete list.
Use the Deselect All icon to remove all the currently selected parameters from the list.
Select individual parameters to highlight and include them in the list.
Select individual highlighted parameters to remove them from the list.
Use the Cancel icon to return to the data display.
4. Once all desired parameters have been selected, return to the data list:
– Use the List View icon to return to a data screen in PID List format.
– Use the Graph View icon to return to a data screen in Graph View format, see Graph View
on page 28 for details.
i
NOTE:
Graph View is only available when 16 or fewer parameters (the number that can display on a
single screen) were selected for the custom list. Make sure that no more than 16 parameters are
highlighted if the screen displays a single graph when the Graph View icon is selected.
Alarms
Alarms are visual indicators alongside a parameter in the data display list that change color to
show the signal status. A green alarm indicates on, a gray alarm indicates off. Only digital
parameters, those with a range limited to two states, can have alarms. Parameters with
continuous ranges, such as variable voltage and pressure values, cannot have alarms. The alarm
indicator assignments remain as selected until you exit the data list:
z
To configure alarm settings:
1. Select the Alarms icon on the Scanner Toolbar.
The Alarm List dialog box opens.
2. Check the parameters that you want to show alarms.
3. Select Save.
26
Scanner Function
Basic Operation and Navigation
Alarm indicators now appear next to the selected parameters in the Data List (Figure 4-4).
Figure 4-4 Sample alarm indicators
i
NOTE:
Alarms can only be set for certain parameters. If the Alarm List dialog box is empty, no parameters
are available and alarms cannot be set.
Properties
The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the
parameter graph display. Selecting opens a Properties dialog box that allows you to adjust colors,
settings, and sweep (Figure 4-5).
Figure 4-5 Sample properties dialog box
27
Scanner Function
Basic Operation and Navigation
Selecting either color option, Edit Plot Color or Edit Background Color opens a standard color
selection dialog box. Select a color, then select OK to close the dialog box.
The Show Grid icon is used to switch a background grid pattern on the data graphs on and off:
• To switch the grid on; select to highlight Show Grid, then select Accept.
• To switch the grid off; select Show Grid twice so it is not highlighted, then select Accept.
The Samples After Trigger setting determines how many data samples are recorded following a
triggering event. The highlighted samples icon indicates the number of frames that are included in
the recording after a triggering event.
The sweep options let you choose the amount of data that displays across the graph. Values are
in sample points, or frames of data. A frame of data equals one complete transmission of the serial
data by the electronic control module.
Graph View
Graph View allows you to simultaneously display up to 16 parameter graphs (Figure 4-6). The
graphs must first be opened in the data list in order to be included when Graph View is selected
from the toolbar. The display defaults to a single graph if more than 16 graphs are open when the
toolbar icon is selected. Should this happen, return to the data list and close some of the graphs.
A toolbar in Graph View allows you switch scale and sweep values on and off, and to return to the
List View. The Data Buffer toolbar at the base of the screen remains active.
i
NOTE:
The screen does not scroll in Graph View mode, it adjusts to show only the selected parameters.
Figure 4-6 Sample Graph View screen
Graph View mode can also be engaged from the custom data list configuration screen. Refer to
Custom on page 25 for details.
28
Scanner Function
Basic Operation and Navigation
Save
The Save icon is used to record movies of vehicle datastream values. Saved files and be helpful
when trying to isolate an intermittent problem or to verify a repair during a road test.
z
To save a movie:
• Select Save.
A save movie dialog box displays while data is being saved. The movie is saved when the
message box disappears.
Figure 4-7 Sample save dialog box
To open saved Scanner data files, from the Home screen select Data Manager > Scanner Data
Folder, see Scanner DataViewer Operation on page 125.
Print
Selecting Print from the toolbar opens a standard Windows Print dialog box. Select from the
options as needed to print the current frame of data.
Figure 4-8 Sample print dialog box
29
Scanner Function
Basic Operation and Navigation
If the Diagnostic Tool is connected to a printer, the current frame of data is printed. If the Diagnostic
Tool is not connected to a printer, the frame of data is saved as an “XPS” file. A dialog box opens
so that you can name the print file and specify the location that it is saved to, follow the on-screen
instructions.
Saved files can be printed at a later date, or opened and reviewed.
i
NOTE:
Saved print files cannot be viewed using the Data Manager, they can only be opened into an
internet browser.
z
To open a saved print file:
1. Minimize the Diagnostic Suite to view the desktop.
2. From the desktop select My Documents > ShopStream > Scanner Data Folder.
3. Locate the file you wish to view.
4. Double select the file to open it.
The internet browser and file open.
More
Whenever the More icon appears on the toolbar it indicates that there are additional options
available. Selecting the More icon from the Scanner toolbar opens a dropdown menu that offers
two choices that only apply to data graphs:
• Scale
• Sweep
Scale
The Scale option switches the scale values, displayed along the left-hand side of the data graphs,
on and off (Figure 4-9). The dropdown menu closes once a selection is made.
Figure 4-9 Sample data graph scales
30
Scanner Function
Basic Operation and Navigation
Sweep
The Sweep option switches the sweep values, displayed below the data graphs, on and off
(Figure 4-10). The dropdown menu closes once a selection is made.
Figure 4-10 Sample data graph sweep
Main Body
The main body of the screen varies depending on the stage of operation. The main body can show
vehicle identification selections, the main menu, test data, instructions, troubleshooting
information, controls, and other diagnostic information.
31
Scanner Function
Basic Operation and Navigation
Lower Toolbar
Whenever communication is established with a vehicle, the Scanner continuously records data
transmitted by the ECM in the data buffer. The toolbar below the main body of the screen contains
the icons for navigating the buffered data and other options (Table 4-2).
Table 4-2 Data buffer toolbar icons
Name
Icon
Description
Snapshot
Arms the software to take a snapshot of vehicle data
Go To Start
Moves to the first frame in the data buffer
Pause
Suspends data capture and changes to show the
Play icon
Play
Starts or resumes data capture and changes to show
the Pause icon
Go To End
Moves to the last frame in the data buffer
Clear
Erases data in the data buffer
Step Back
Moves to the previous frame in the data buffer
Frame Counter
Indicates the data buffer frame currently displayed
Step Forward
Moves to the next frame in the data buffer
Zoom In
Increases the magnification by decreasing the sweep
of the graph
Zoom Out
Decreases the magnification by increasing the
sweep of the graph
Use the slider in the middle of the toolbar to quickly move through paused data.
Figure 4-11 Sample data buffer slider
32
Scanner Function
Basic Operation and Navigation
4.2.4 Menu Options
The Toolbar Menu icon at the base of the screen opens a menu near the top of the display.
Figure 4-12 Sample Scanner Menu icon options
The following Menu options are available:
•
•
•
•
Safety Information—opens the Important Safety Instructions document.
File—allows you to print or save the data being viewed.
Tools—allows you to perform certain maintenance operations and adjust tool settings.
Help—allows you to view supporting documentation.
File
Use to print or save a copy of the data currently being viewed. Menu options include:
• Save—opens a submenu with these options:
– Screenshot—saves a graphic image of the current screen.
– Collected Data—saves a recording of all the data currently in the buffer plus the number
of frames designated after the trigger event (see Properties on page 27).
• Print—opens a submenu with these options:
– Screen—sends the current screen image to a printer.
– Troubleshooter—prints the full text of the troubleshooter topic shown in the main body.
Selecting an option opens a Windows Print dialog box for printing or saving the file.
Tools
This option allows you to adjust tool settings to your personal preferences. Selecting Tools opens
a menu with two options:
• Units Setup
• Display BEN
33
Scanner Function
Basic Operation and Navigation
Units Setup
The units of measurement can be changed for temperature, vehicle speed, air pressure and other
pressure readings. Choose between US customary or metric units of measure.
z
To change the units setup:
1. Select Tools > Units Setup.
The Measurement Units Setup dialog box opens.
Figure 4-13 Sample Units Setup screen
2. Use the dropdown menus to select the desired value for each item.
3. Select Accept to close the dialog box and apply the changes.
Display BEN
Selecting opens a screen with the Balco Engine Number (BEN) of the currently identified vehicle.
The BEN is used internally for data coordination, and you may be asked to provide to a Customer
Care representative for troubleshooting communication problems.
Help
A variety of utilities and additional resources are available through the Help menu:
• User’s Manuals
• About Scanner Hardware Version
• About Scanner
The User Manual, Version Info, and Activation Status options are the same as explained
previously, see Menu Options on page 16 for details. Other options are explained below.
34
Scanner Function
Basic Operation and Navigation
User’s Manuals
This option opens a menu of additional support documentation, such as vehicle communication
software manuals, available to assist in your diagnosis. These manuals provide connection
information, detailed test procedures, and other resource material for specific vehicles.
Figure 4-14 Sample User’s Manuals menu
Select Exit to close the Help module and return to the Scanner.
About Scanner Hardware Version
This option opens a dialog box showing the hardware version and other details about the Scanner
module. A Copy to Clipboard icon allows you to paste the information to a document or e-mail.
About Scanner
This option opens a dialog box that shows the software version and other Scanner module details.
A Copy to Clipboard icon allows you to paste the information to a document or e-mail.
35
Scanner Function
Scanner Operation
4.3 Scanner Operation
The Scanner function has two main operation features:
• Scanner—allows communication with the vehicle ECMs to review DTCs, view parameter
data, and perform functional tests.
• Fast-Track Troubleshooter—provides access to troubleshooting information from a database
of experienced based information developed by master technicians.
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Basic Scanner Operation Steps
1. Open Scanner—Select Scanner on the Home screen.
2. Identify the vehicle—Identify the test vehicle by selecting from the menu options.
3. Connect the data cable to the vehicle—Follow the on-screen connection instructions to
connect the Scan Module to the test vehicle.
4. Select a system—Select the system to be tested from the systems menu.
5. Select a test —Select the desired test.
4.3.1 Vehicle Identification
The Scanner communicates with the ECMs of the test vehicle and provides vehicle specific data
and test results. Vehicle identification is the initial step in using the Scanner function. Once vehicle
identification information is entered it is saved in Vehicle History and can be selected again for
later use to save time when testing the same vehicle.
The vehicle identification sequence is menu driven, each selection advances to the next screen.
A Back icon in the upper left corner of the screen returns to the previous screen. Menus items and
procedures may vary by vehicle.
z
Identifying a vehicle:
1. Select the Scanner Function icon from the Home screen.
A list of manufacturers displays (Figure 4-15).
Figure 4-15 Sample manufacturer list
36
Scanner Function
Scanner Operation
2. Select the manufacturer of the test vehicle from the list.
A model year menu displays.
i
NOTE:
You can limit the number of manufacturers that appear on the list by selecting Configure
Favorites from the toolbar. See Creating a Favorites List on page 74 for details.
3. Select the year of the test vehicle from the menu.
A list of vehicle types or models displays. Several selections may be required to identify the
vehicle type and model, follow the screen prompts and enter the required information.
A confirmation page showing the identified vehicle displays once all the required data has
been entered. Review the information to make sure it is correct.
4. Select OK.
Alternative Vehicle Identification
Occasionally, you may try to identify a test vehicle that the Scanner does not recognize, the
database does not support, or has some unique characteristics that prevents it from
communicating with the Scanner. In these instances, there is an alternate choice that allows you
to establish communication with the vehicle:
• OBDII/EOBD Function—this function allows you to connect to the OBDII equipped vehicle
and perform basic OBD-II or EOBD diagnostic functions, see OBD Direct Operations on
page 63 for additional information.
4.3.2 Connecting the Scan Module
The Scan Module is a wireless device that is connected (using the vehicle data cable) to the
vehicle and transmits vehicle data to the Diagnostic Tool. To use the Scanner function the Scan
Module must be paired with the Diagnostic Tool. If the Scanner tries to communicate with the
vehicle and the Scan Module is not connected to the vehicle, a Connect Data Cable confirmation
screen will display. For Scan Module connection and operation information, see Pairing The Scan
Module on page 52.
37
Scanner Function
Scanner Operation
4.3.3 Vehicle System and Test Selection
z
Selecting a vehicle system:
1. After the vehicle has been identified, a list of available systems for testing displays
(Figure 4-16). Select a system to continue.
Figure 4-16 Systems menu
2. After a system is selected and the Scanner establishes communication with the vehicle, the
Scanner Main menu displays available tests. Select a menu item to continue.
Figure 4-17 Scanner Main menu
38
Scanner Function
Scanner Operation
Main menu options vary slightly by year, make, and model. The main menu may include:
• Data Display— displays data parameter information from the vehicle electronic control
module. Selecting may open a submenu of viewing options.
• Codes Menu—displays diagnostic trouble code (DTC) records from the vehicle electronic
control module. Selecting may open a submenu of viewing options.
• Clear Codes—erases DTC records and other data from the ECM. This selection is found on
a Codes submenu for some models.
• Functional Tests—provides specific subsystem and Guided Component Tests. The tests
vary depending on the manufacturer and model.
• Actuator Tests—similar to functional tests, checks the operation of certain actuators, such as
solenoid valves and relays.
• Memory Resets—allows you to reprogram adaptive values for certain components after
making repairs. Selecting opens a submenu. These options are found on the Functional Tests
Menu for some models.
• System Tests—provides specific subsystem testing. Performing these tests is similar to
functional tests.
• Generic Functions—lets you access certain available Generic OBD II functions from a
proprietary menu (1996 and newer vehicles only).
• Troubleshooter—provides step-by-step procedures, integrating parameter data and
retrieving trouble codes when appropriate, for specific symptoms of the identified vehicle.
Data Display
Depending upon the test vehicle, this selection may appear as Data, Data Display, Data Only,
Data (No Codes), or something similar. All are similar. Selecting has one of the following results:
• A submenu of data viewing choices displays.
• Vehicle data displays.
A submenu displays when more than one data viewing mode is available on the identified vehicle.
On some models, the engine must be started or cranked before data can be displayed. For these
models, a “Waiting to Communicate” message displays if the engine was not cranked or started.
Data Screens
When a Data selection is made, the screen displays the data list for the selected module.The
items available for any electronic control module vary from one vehicle to another.
Data is presented in a 2-column format. An abbreviated parameter name is at the left of each
column and its value is at the right edge of the column. Parameters display in the order that they
are transmitted by the ECM, so expect variation between vehicles.
Gesture scrolling allows you to quickly move through the data list. Simply touch the screen and
drag your finger up or down to reposition the parameters being displayed. Position bars
momentarily appear to the right of each column to indicate the position of the current screen in
relation to the entire list as you scroll. Each column of parameters scrolls independently of the
other column. Figure 4-18 shows a typical data screen.
39
Scanner Function
Scanner Operation
1— Graph icon
2— Parameter name
3— Parameter value
Figure 4-18 Sample data screen
Data Graphs
Select the Graph icon to open a data graph for that parameter (Figure 4-19). Selecting a
parameter for graph view moves it to the top of the list. Select the Graph icon again to close the
graph for that parameter and return to a data list view.
Figure 4-19 Sample graph view
40
Scanner Function
Scanner Operation
The icons that display on each data graph allow you configure settings for the selected graph only:
Table 4-3 Data graph icon operations
Name
Icon
Description
Expand/Collapse
Select to expand the graph to fill the entire screen,
select again to collapse the graph to the standard
view.
Graph Properties
Select to open the Graph Properties dialog box,
which allows you to set triggers for recording a
snapshot and to adjust the scale.
Triggers
Triggers establish threshold values, an upper limit and a lower limit, for recording a data snapshot.
A snapshot allows you to closely evaluate conditions that caused the triggering event.
When a snapshot is taken, the Scanner captures additional data after the trigger point is detected,
data collection pauses, and the buffered information is automatically saved as a movie. This gives
you a complete picture of what was happening before the fact, what occurred at the trigger point,
and what happened after the fact.
Data collection is paused following a trigger event. Select the Play icon to resume viewing live
data. A vertical line now appears on each of the data graphs to indicate the triggering point. The
trigger line on the parameter that triggered the snapshot is a different color than those on the other
graphs. This makes it easy to determine which parameter caused the trigger when triggers are set
for multiple parameters.
z
To adjust the amount of data collected after a trigger:
1. Select the Properties icon on the Scanner toolbar to open the dialog box.
2. Highlight one of the Samples After Trigger options:
3. Select the Accept icon to close the dialog box.
i
NOTE:
You can also adjust the amount of data collected after a triggering event using the Properties icon
on the Scanner toolbar. See Properties on page 27 for additional information.
z
To set triggers and record a snapshot:
1. Select the Graph Properties icon on the parameter graph you wish to set triggers on.
The Graph Properties dialog box opens.
2. From the Graph Properties dialog box, select Triggers On.
A check mark appears in the box and the Min and Max fields activate (Figure 4-20).
3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.
4. Type the desired trigger value into the field.
5. Select the other field and enter a trigger value, then close the virtual keyboard.
6. Select Save to close the dialog box.
Trigger lines (blue for upper and red for lower) display on the selected parameter graph.
The area between the upper and lower trigger lines establishes the triggering condition. Any
data points that register outside of the set trigger conditions initiates a snapshot.
41
Scanner Function
Scanner Operation
Figure 4-20 Sample Graph Properties dialog box
7. Select Snapshot on the Data Buffer Toolbar to arm the snapshot.
The Snapshot icon changes color to indicate it has been armed (Figure 4-21).
Figure 4-21 Sample armed Snapshot icon
Once all of the data is compiled, data collection pauses and the information is saved as a
movie. A confirmation screen displays to let you know the name automatically assigned to the
saved file and where to locate it.
Figure 4-22 Sample saved movie confirmation screen
42
Scanner Function
Scanner Operation
8. Select OK to close the confirmation screen.
9. Select the Play icon on the toolbar to resume viewing live data.
i
NOTE:
Selecting an armed Snapshot icon disarms it.
Scale
Scale adjusts the upper and lower values displayed on the vertical axis of a data graph. Two scale
modes are available; auto scale and manual scale. Auto scale, which is the default setting,
automatically adjusts the graph scale based upon the minimum and maximum values transmitted
by the ECM. Manual scale allows you to set the minimum and maximum values.
z
To manually set the scale on a graph:
1. Select the Graph Properties icon to open the dialog box for the graph you wish to scale.
2. From the Graph Properties dialog box (Figure 4-23), select Auto Scale On.
The check mark is cleared from the box and the minimum and maximum fields activate.
3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.
4. Type the desired scale value into the field.
5. Select the other field and enter a value, then close the virtual keyboard.
6. Select Save to close the dialog box.
Figure 4-23 Sample manual scale selection
The dialog box closes and the parameter scale is now at the set values.
Using Zoom
The zoom options on the Data Buffer toolbar allow you to change the magnification level of the
sweep when viewing data graphs. Use the Zoom In (+) icon to increase magnification, and the
Zoom Out (–) icon to decrease magnification.
43
Scanner Function
Scanner Operation
Codes Menu
This selection may appear as Codes, Codes Menu, Codes Only, Codes (No Data), or something
similar on the menu. Selecting opens a list of data parameter viewing options that may include:
Display Codes
Selecting opens either a list of diagnostic trouble codes (DTCs) stored in the selected electronic
control module (ECM), or a submenu of DTC viewing options. Submenu options may include:
• Trouble Code Information—opens a list of codes in ECM memory.
• History Codes—opens a list of codes whose symptoms are not currently present. History
codes indicate an intermittently occurring problem.
• Failed This Ignition—opens a list of codes that set during the current ignition cycle.
• MIL SVS or Message Requested—displays ECM requests to light the malfunction indicator
lamp (MIL) or service vehicle soon (SVS) lamp, or display a driver information alert.
• Last Test Failed—displays a complete list of failed tests.
• Test Failed Since Code Cleared—displays a list of tests that failed since the last time codes
were cleared from ECM memory.
If SureTrack® (optional) is active and data is available for a selected DTC, additional
troubleshooting information from SureTrack (e.g. Common Replaced Parts data (Figure 4-24),
Real Fix and Related Fixes) will also be available. For additional information about using
SureTrack, see SureTrack on page 144.
A code list includes the DTC, a brief description, and a SureTrack Fix It! icon that opens a
submenu allowing you additional information about the DTC (Figure 4-24).
Figure 4-24 Sample code list and SureTrack information
44
Scanner Function
Scanner Operation
Clear Codes
The Scanner clears trouble codes from the ECM memory on some vehicles. If this function is not
available on the test vehicle, Clear Codes does not appear as a menu option.
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To clear codes:
1. Select Clear Codes from the Codes Menu.
A confirmation message displays.
2. Make sure any conditions shown on the confirmation message are met, then select Yes.
A “codes cleared” message displays once the operation is complete.
3. Select Continue to return to the Codes Menu.
Freeze Frame/Failure Records
This selection displays the DTC that was set, along with corresponding data, when the ECM
commanded the malfunction indicator lamp (MIL) to turn on.
DTC Status
This selection allows you to view the records of a particular DTC.
z
To check DTC status
1. Select DTC Status from the Codes Menu.
The DTC Status entry field displays and the virtual keyboard opens (Figure 4-25).
2. Use the virtual keyboard to enter the characters of the DTC.
3. Select the virtual keyboard Backspace icon if needed to erase a character.
4. Select the virtual keyboard Return key once all the code characters are entered.
Figure 4-25 Sample DTC Status entry field
45
Scanner Function
Scanner Operation
The DTC status report displays (Figure 4-26).
Figure 4-26 Sample DTC status report
5. Select Exit to return to the DTC status entry screen.
6. Select Exit again to return to the Codes menu.
4.3.4 Functional Tests
The Functional Tests selection is used to access vehicle-specific subsystem and guided
component tests. Available tests vary by manufacturer, year, and model, and only the available
tests display in the menu.
There are four general types of functional test operations:
• Information Tests—are read-only tests, like selecting “VIN” from a Functional Tests menu to
display the VIN of the identified vehicle.
• Toggle Tests—switch a component, such as a solenoid, relay, or switch, between two
operating states.
• Variable Control Tests—command a certain value for a system or component, such as
varying the spark timing in 1° increments or the EGR valve duty cycle in 10% increments.
• Reset Tests—reset the adaptive, or learned, values that are stored in the electronic control
module.
Selecting Functional Tests opens a menu of test options that varies by make and model.
Selecting a menu option either activates the test or opens a submenu of additional choices. Follow
all screen instructions while performing tests. How and what information is presented on the
screen varies according to the type of test being performed.
IMPORTANT:
Do not enter any functional tests while driving on a road test. During some functional tests, the
ECM makes changes to ignition timing, fuel delivery, and other engine functions, which may affect
engine operation and vehicle control.
Some toggle and variable control tests display functional test controls at the top of the screen with
data stream information below (Figure 4-27).
46
Scanner Function
Scanner Operation
Figure 4-27 Sample functional test controls
Functional test controls allow you manipulate the test signal as shown in Table 4-4.
Table 4-4 Functional test control icons
Name
Icon
Description
Test
Activates the test.
Return
Moves focus back to the data list.
Change List
Allows you to switch data lists.
Custom
Allows you to select which parameters display during
the functional test.
Minus
Switches an item to low or off, or incrementally
reduces a variable signal.
Plus
Switches an item to high or on, or incrementally
increases a variable signal.
47
Scanner Function
Scanner Operation
Generic Functions
The Generic Functions selection opens a menu of available OBD-II/EOBD functions on 1996
and newer vehicles. For additional information on generic functions refer to the Global OBD
Vehicle Communications Software Manual. Menu options typically include:
•
•
•
•
•
•
•
•
•
•
•
•
•
MIL Status - displays the ID and status of the Malfunction Indicator Lamp (MIL)
Fast Track® Troubleshooter - displays a menu of available experience-based tests and tips
Readiness Monitors—displays the status of the OBD-II/EOBD required monitors
($01) Display Current Data - displays a screen containing Generic OBD PID data
($02) Freeze Frame—displays data stored in ECM memory when a DTC is set
($05) Oxygen Sensor Monitoring—displays on-board oxygen sensor monitoring test results
($06) On-Board Monitored Systems—displays the status of system monitors
($08) Request Control of On-Board System—establishes bidirectional ECM communication
($09) Calibration Identification—displays the ECM calibration identification numbers
($09) Calibration Verification Number—displays the ECM calibration
($09) In-Use Performance Tracking—displays a monitoring conditions report
($09) Vehicle Identification Number—displays the VIN
($0A) Emissions Related Fault with Permanent Status—displays a record of permanent codes
4.3.5 Troubleshooter
Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians. Troubleshooter
simplifies the diagnosis process, as it contains information on virtually all common diagnostic
trouble code (DTC) problems and driveability symptoms.
Troubleshooter information is organized into a series of diagnostic tips that are designed to quickly
lead you to the root cause of a particular problem. The tips are vehicle-specific, which means only
tips that relate to the identified vehicle are presented. Selecting opens a menu that may include:
• Code Tips—provides detailed information on setting conditions, testing, and interpreting test
results for specific codes.
• Symptom Tips—provides diagnostic tests and procedures based on vehicle operation.
• Time Savers—provides supplemental information, such as firing order and #1 cylinder
location, that may be needed to make a diagnosis.
• Common Problems—provides advice and remedies for certain “pattern failures” that have
been experienced on vehicles of the same model.
• Tests and Procedures—explains how to perform certain tests on the specific test vehicle.
Some tips provide specifications and installation information as well.
• Fast-Track Data Scan (Normal Values)—contains information and guidelines on how to
validate data readings for certain sensors and actuators, live data values are provided.
i
NOTE:
Troubleshooter appears in a Scanner menu only if tips are available for the system selected on the
identified vehicle.
48
Scanner Function
Stopping Communication and Exiting the Scanner
Certain live data parameter values display directly within the tip when performing Troubleshooter
tests and procedures. A tip may also contain a hyperlink to a Troubleshooter Reference, another
test or procedure, or a supplemental operation, such as Clear Codes. Hyperlinks are shown in
blue, and selecting them opens the link. Troubleshooter References open in a separate window.
(Figure 4-28).
1— Live data values
2— Hyperlink
Figure 4-28 Sample data values within a Troubleshooter tip
4.4 Stopping Communication and Exiting the Scanner
The Scanner remains open as long as there is an active communication link with the vehicle. You
must first stop communication with the vehicle in order to exit from the Scanner function. A
warning message displays if you attempt to exit from the Scanner while it is communicating with
the vehicle ECM.
i
z
NOTE:
Damage to the vehicle electronic control module (ECM) may occur if communication is disrupted.
Make sure the data cable and the USB cable are properly connected at all times during testing.
Exit all tests before disconnecting the test cable or turning off the tool.
To exit Scanner and disconnect from a vehicle:
When disconnecting the Diagnostic Tool from the vehicle, make sure the Scanner software is
not communicating with the vehicle.
1. From a codes or data display screen, select the Exit icon on the upper toolbar.
49
Scanner Function
Stopping Communication and Exiting the Scanner
Figure 4-29 Exit icon
The screen goes to the codes or data menu.
2. Select the Back icon on the upper toolbar.
Figure 4-30 Back icon
The screen goes to the system menu.
3. Select the Back icon on the upper toolbar.
A “stopping communication” message briefly displays followed by the systems menu.
4. Select the Change Vehicle icon on the Toolbar.
Figure 4-31 Change Vehicle icon
The vehicle description on the toolbar should now read “No Active Vehicle”.
5. Select the Home icon on the Toolbar.
Figure 4-32 Home icon
The Home screen displays.
6. Disconnect the data cable from the vehicle diagnostic connector.
50
Scan Module Operation
Chapter 5
This chapter describes the connection, operation, troubleshooting and updating of the Scan
Module.
5.1 Overview
The Scan Module is a wireless device that is connected to the vehicle and transmits vehicle data
to the Diagnostic Tool.
The Scan Module operates on 12 or 24VDC vehicle power, supplied through the vehicle’s data link
connector (DLC).
5
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7RS
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1— Data cable connector
2— Memory card port (remove protective hand grip for access)
3— Bluetooth LED (green)
4— Communication issue LED (red)
5— Vehicle power LED (green)
6— Universal serial bus (USB) jack (remove protective hand grip for access)
Figure 5-1 Scan Module
51
Scan Module Operation
Pairing The Scan Module
5.2 Pairing The Scan Module
To use the Scan Module with the Scanner or OBD-II/EOBD functions, it must first be paired with
the Diagnostic Tool.
Pairing is the wireless connection (identification) process used to connect the Scan Module to
your Diagnostic Tool.
The Scan Module only needs to be paired once before it’s initial use. The connection configuration
should remain in memory for all future uses, unless the connection configuration is removed or
lost.
i
NOTE:
Wireless devices shown in this section are used as reference. Not all devices shown may be
applicable to your Diagnostic Tool.
z
To pair the Scan Module with the Diagnostic Tool:
1. Turn on the Diagnostic Tool.
IMPORTANT:
The Scan Module needs to be powered on during the pairing process. Connect the Scan Module
to a vehicle or to the Diagnostic Tool using the USB cable. Make sure the Diagnostic Tool has a
charged battery or is connected to the AC/DC power supply.
2. Connect the 26-pin end of the data cable to the Scan Module data cable connector.
3. Connect the 16-pin end of the data cable to a vehicle data link connector (DLC).
The green LED on the Scan Module is illuminated when power is being supplied to the Scan
Module. For additional information on the Data Cable, see Data Cable Connection on
page 54.
4. From the Diagnostic Tool select System Settings > Paired Devices.
5. Select Add from the toolbar, then OK when prompted.
The Diagnostic Tool searches for compatible wireless devices, then displays the results.
(Figure 5-2).
Figure 5-2 Sample Scan Module selection
i
NOTE:
Search results include all compatible wireless devices detected, and may include multiple Scan
Modules if you are in a shop environment where more than one unit is powered on. Available
module listings include a partial serial number. Make sure the screen listing matches the last six
digits of the serial number of your Scan Module before continuing.
6. Select the Scan Module you wish to connect from the results list.
52
Scan Module Operation
Checking Scan Module Paired Status
A search in progress message displays during the pairing procedure (Figure 5-3), the Paired
Devices screen (Figure 5-4) displays once the procedure completes.
Figure 5-3 Sample pairing in progress message
7. Select the Home icon on the Toolbar.
8. Disconnect the data cable from the vehicle.
The Scan Module and Diagnostic Tool are now paired for wireless communication and should
automatically recognize each other when both are powered up.
5.3 Checking Scan Module Paired Status
z
To check if the Scan Module is paired to your Diagnostic Tool:
1. Select System Settings > Paired Devices.
The paired devices screen opens (Figure 5-4).
The Paired Devices screen lists all of the devices paired to the Diagnostic Tool, and also indicates
whether or not there is active communication occurring.
Figure 5-4 Typical Paired Devices screen
2. Verify the Scan Module is in the list of paired devices.
53
Scan Module Operation
Data Cable Connection
5.4 Data Cable Connection
To use the Scan Module for Scanner and OBD-II/EOBD testing, it must first be connected to the
vehicle’s data link connector (DLC).
Depending on the vehicle, the supplied DA-4 data cable may be used alone or may require
optional adapters.
• All OBD-II/EOBD compliant vehicles - Use the supplied DA-4 data cable. The 26-pin end of
the cable attaches to the data cable connector on the Scan Module. The16-pin end connects
to the vehicle DLC. The cable connectors are secured with captive screws.
• All non-OBD-II/EOBD (OBD-I) compliant vehicles - Use the supplied DA-4 data cable with
the optional DA-5 adapter and a manufacturer specific adapter. The 26-pin end of the cable
attaches to the data cable connector on the Scan Module. The16-pin end connects to the DA5 adapter, the DA-5 adapter connects to the manufacturer specific adapter and then connects
to the vehicle DLC. The cable connectors are secured with captive screws.
While using the Scanner and OBD-II/EOBD functions, on-screen cable and adapter connection
instructions are provided. The instructions may also include the location of the vehicle DLC
(Figure 5-5). If required, additional connection information can be found in the appropriate vehicle
communication software manual for the vehicle. Vehicle communication software manuals are
available online, see the website information at the front of this manual
Figure 5-5 Vehicle connection data cable message
For data cable vehicle power connection information, see Power Sources on page 8.
z
To connect the data cable to the vehicle:
1. While using the Scanner or OBD-II/EOBD function, follow the on-screen instructions for
connecting the cable and/or any adapters required to the vehicle (Figure 5-5).
2. Select Continue once the data cable is connected to the vehicle.
54
Scan Module Operation
Troubleshooting
5.5 Troubleshooting
The Scan Module is a wireless communications device that uses Bluetooth technology to transmit
vehicle data to the Diagnostic Tool without a physical connection. The working range of the
transmitter is about 30 feet (9.14 m). Scan Module operations can be impacted when signal
interference, or some other condition, disrupts or impairs the wireless communication network.
These interruptions are usually temporary and easily repaired.
Indicators of wireless communication interference include:
•
•
•
•
Slow Scan Module response accompanied by “Error 101” message.
Slow Scan Module response accompanied by “Error 404” message.
“Error Occurred” Message when trying to use the Scan Module.
“Error Occurred” Message after 20 or more minutes sitting idle, particularly if the devices have
been stationary.
5.5.1 No Communication Message
If the Scan Module is paired to the Diagnostic Tool and tries to communicate with the vehicle and
the Scan Module is not connected to the vehicle, a “Connect Data Cable” or “no communication”
message displays.
A signal lost due to moving out of range automatically restores itself when the Diagnostic Tool is
brought closer to the Scan Module. The Scanner sounds a tone when the signal is lost.
The following conditions cause a “no communication” message to display:
•
•
•
•
•
•
•
The Scanner is unable to establish a communication link with the vehicle.
You selected a system for testing that the vehicle is not equipped with (such as ABS).
There is a loose connection.
There is a blown vehicle fuse.
There is a wiring fault on the vehicle, or in the data cable or adapter.
There is a circuit fault in the data cable, Personality Key, or adapter.
Incorrect vehicle identification was entered.
Refer to the Vehicle Communication Software manuals for manufacturer-specific troubleshooting
information.
5.5.2 Signal Loss / Out of Range Alarm
A signal lost due to moving the Diagnostic Tool out of range of the Scan Module will automatically
restore itself when the Diagnostic Tool is brought closer to the Scan Module. The Scan Module will
sound an audible tone when the signal is lost.
5.5.3 Checking Hardware Status
Verifying the Hardware Status is always the first step in troubleshooting a wireless connection
issue.
55
Scan Module Operation
Troubleshooting
The Hardware Status indicators in the lower-right corner of the Home screen provide a quick
reference to wireless operations. The background color of the status indicator icon represents the
condition of the wireless connectivity to that device. Icon status is shown in the table below:
Hardware
Icon
Background
Color
Red
Grey
Blue
Condition
Action
Not Paired
Pair the Scan Module to the Diagnostic Tool.
See Scan Module Pairing on page 138 for
instructions.
Paired, but Not
Communicating
You may have moved out of range. Move the
Diagnostic Tool closer to the Scan Module to
reestablish communications. If connectivity is
not restored, perform the Recovery
Procedure on page 57.
Paired and
Communicating
Hardware status is good and Bluetooth should
be functional. Verify that the green Bluetooth
LED on the front of the Scan Module is flashing.
If there is no connectivity, perform the
Recovery Procedure on page 57.
The three light emitting diodes (LEDs) on the faceplate of the Scan Module let you know at a
glance whether or not there is an active connection between the two modules. The two green
LEDs (Vehicle Power and Bluetooth) both flash on and off when the Scan Module and Diagnostic
Tool are actively communicating through a wireless connection. The red Communication LED
flashes on and off when the Scan Module is performing an internal self test, and is illuminated
continuously if a failure is detected (Figure 5-6).
5
($//%
1— Vehicle Power—green LED, flashes during wireless communications
2— Communication—red LED, illuminates if there is a communications failure
3— Bluetooth—green LED, flashes during wireless communications
Figure 5-6 Scan Module LEDs
56
Scan Module Operation
Troubleshooting
Each LED can be in one of three states; off, lit solid, or flashing. Interpret as follows:
• Vehicle Power
– Off, vehicle power is not being supplied to the Scan Module through the data cable
– On Solid, the Scan Module is being powered by the vehicle, but not communicating with
the Diagnostic Tool.
– Flashing, the Scan Module is being powered by the vehicle and is communicating with the
Diagnostic Tool.
• Communication
– Off, normal state, no errors detected.
– On Solid, communications error detected.
– Flashing, internal self-test in process, will go out once the test completes.
• Bluetooth
– Off, there is no connection between the Scan Module and Diagnostic Tool.
– On Solid, the Scan Module and Diagnostic Tool are communicating through a solid
(USB cable) connection.
– Flashing, the Scan Module and Diagnostic Tool are communicating through a wireless
connection.
5.5.4 Recovery Procedure
This is a quick and easy method that reestablishes connectivity between the Diagnostic Tool and
the Scan Module in most instances. If bluetooth connectivity remains unavailable following
recovery, use one of the alternate procedures to restart the system.
i
z
NOTE:
This product is intended to be used by professional technicians in a garage environment.
Electrostatic discharges may happen occasionally and cause a loss of communication. To restore
communication disconnect and reconnect the communication cables and follow screen prompts.
To recover wireless connectivity:
1. Disconnect the Scan Module from the vehicle.
2. Navigate to the Home Screen on the Diagnostic Tool.
3. Select Exit to close the ShopStream Diagnostic Suite.
4. Connect the Scan Module to the vehicle.
5. Select the ShopStream Diagnostic Suite icon on the desktop.
Figure 5-7 Sample ShopStream Diagnostic Suite desktop icon
57
Scan Module Operation
i
Troubleshooting
NOTE:
The ShopStream Diagnostic Suite can also be started from the Windows Start menu.
Alternate Recovery Procedures
Use these methods as an option to the Recovery Procedure, or when recovery fails to restore the
wireless connection.
USB Procedure
This method establishes a “hard-wired” USB cable connection between the modules.
z
To create a USB connection:
1. Carefully slip the ends of the handgrip off of the sides of the Scan Module housing.
2. Lift open the hinged cover on the base of the Scan Module.
Figure 5-8 Scan Module USB jack, handgrip removed
3. Plug the small end of the USB cable into the USB jack on the Scan Module.
4. Plug the large end of the USB cable into a USB jack on the Diagnostic Tool.
Scanner functionality should be restored immediately once the USB connection is complete.
If not, suspect a hardware failure. The Diagnostic Tool and Scan Module are both fully
functional, so you can complete your testing with the USB connection intact.
58
Scan Module Operation
Troubleshooting
ShopStream Diagnostic Suite Restart Procedure
This method, which closes and restarts the ShopStream Diagnostic Suite software, takes about
two minutes to complete.
z
To restart the ShopStream Diagnostic Suite:
1. Navigate to the Home Screen on the Diagnostic Tool.
2. Select Exit to close the ShopStream Diagnostic Suite.
3. Wait for the Scan Module Communication LED to stop flashing.
4. Select the ShopStream Diagnostic Suite icon on the desktop.
The ShopStream Diagnostic Suite should open with connectivity restored.
Windows Reboot Procedure
This method, which completely shuts down the Diagnostic Tool, takes several minutes to
complete.
z
To reboot the Diagnostic Tool:
1. Disconnect the Scan Module from the vehicle.
2. Navigate to the Home Screen on the Diagnostic Tool.
3. Select Exit to close the ShopStream Diagnostic Suite.
4. Select Start in the lower-left corner of the screen to open the menu.
6WHS
6WHS
Figure 5-9 Sample Windows Start menu
59
Scan Module Operation
Updating Scan Module Firmware
5. Select Turn Off Computer from the menu.
6. Select Turn Off when the Confirmation window opens.
6WHS
Figure 5-10 Sample shutdown confirmation window
7. Wait for the tool to completely turn off, then press the Power button to restart the Diagnostic
Tool.
8. Connect the Scan Module to the vehicle once the ShopStream Diagnostic Suite opens.
5.6 Updating Scan Module Firmware
The internal programming (firmware) of the Scan Module, may require periodic updates. Firmware
updates increase the Scan Module’s diagnostic capabilities, typically by adding support for new
tests, vehicles and enhanced applications to the vehicle databases.
Scan Module firmware updates (when available) are delivered with diagnostic software updates/
upgrades. Upon starting the Scanner function, initially after a software update or upgrade has
been installed, a message may be displayed to inform you an update is available (Figure 5-11).
Figure 5-11 Scan Module update available message
The firmware update process, as explained in the following procedure, begins automatically after
ten seconds unless Update Now or Update Later is selected. Selecting Update Now begins the
process immediately. Update Later defers the operation, closes the message, and starts the
Scanner function. If you choose not to perform the update, it will not affect Diagnostic Tool
operation, however you will not benefit from the additional features available in the update.
Selecting Details in the upper-right corner opens a list of what is included in the update.
60
Scan Module Operation
z
Updating Scan Module Firmware
Updating Scan Module firmware:
IMPORTANT:
The Diagnostic Tool must be connected and powered by the AC/DC power supply during the Scan
Module firmware update process. Damage can occur to the Scan Module if the Diagnostic Tool
power is turned off or the power supply is disconnected during the firmware update process.
1. Connect the AC/DC power supply to the Diagnostic Tool.
2. Turn on the Diagnostic Tool.
3. Connect the Scan Module to the Diagnostic Tool as follows (Figure 5-12):
i
NOTE:
The Scan Module and Diagnostic Tool must be connected with the USB cable during the update
process. The Scan Module DLC must be disconnected from a vehicle during the update process.
a. From the bottom of the Scan Module, gently lift up and out on the sides of the handgrip to
free it from housing.
b. Open the hinged cover on the base of the Scan Module to expose the USB jack.
c. Plug the small end of the USB cable into the USB jack on the Scan Module.
d. Plug the large end of the USB cable into one of the USB jacks on the side of the
Diagnostic Tool.
1— Hinged cover
2— USB jack
Figure 5-12 Scan Module USB jack
4. Select Scanner from the Diagnostic Tool Home screen.
61
Scan Module Operation
Updating Scan Module Firmware
5. Select OK when the update available message displays (Figure 5-11).
The update begins and installation progress is tracked on the screen (Figure 5-13).
Figure 5-13 Sample update in progress screen
A “successfully updated” message displays once the installation process is complete
(Figure 5-14).
Figure 5-14 Sample firmware update complete message
6. Select OK to close the message and return to Scanner operations.
The Scan Module, now has the latest firmware update, is ready to use.
62
Chapter 6
OBD Direct Operations
This Home screen option allows you to access Generic OBD-II/EOBD Scanner tests without
completing a vehicle identification. OBD Direct presents a quick way to check for diagnostic
trouble codes (DTCs), isolate the cause of an illuminated malfunction indicator lamp (MIL), check
monitor status prior to emissions certification testing, verify repairs, and perform a number of other
services that are emissions-related. This mode is also used for testing OBD-II/EOBD compliant
vehicles that are not included in the Scanner databases.
OBD Direct is a Scanner function, and the Scan Module must be connected to the test vehicle and
communicating with the Diagnostic Tool. This function only provides generic OBD-II/EOBD
information. To access enhanced OBD-II/EOBD functions, select Scanner from the Home screen.
Options for the Menu icon on the Toolbar at the base of the screen are the same as those available
for the Scanner module. Refer to Menu Options on page 33 for details.
Selecting OBD Direct on the Home screen opens a menu with two options (Figure 6-1):
Figure 6-1 Sample OBD Direct main menu
63
OBD Direct Operations
OBD Health Check
6.1 OBD Health Check
The OBD Health Check offers a way to quickly check for and clear generic diagnostic trouble
codes (DTCs) and to check readiness monitors. Selecting OBD Health Check opens a submenu
of options (Figure 6-2).
Figure 6-2 Sample OBD Health Check menu
6.1.1 Global OBD II Code Check
This option displays any stored emission related generic DTCs reported by the ECM. Selecting
opens a submenu with two choices: Codes and Pending Codes.
Select an option to display the code list. Refer to Codes Menu on page 44 and the Global OBD
Vehicle Communication Software Manual for additional information.
Codes
Codes displays a list of current emission related DTCs. OBD-II/EOBD Codes have a priority
according to their emission severity, with higher priority codes overwriting lower priority codes.
The priority of the code determines the illumination of the MIL and the code erase procedure.
Manufacturers rank codes differently, so expect to see differences between makes.
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OBD Direct Operations
OBD Health Check
Pending Codes
The purpose of this service is to enable the scan tool to obtain “pending” or maturing diagnostic
trouble codes. These are codes whose setting conditions were met during the last drive cycle, but
need to be met on two or more consecutive drive cycles before the DTC actually sets.
The intended use of this service is to assist the service technician after a vehicle repair and after
clearing diagnostic information, by reporting test results after a single driving cycle.
• If a test failed during the driving cycle, the DTC associated with that test is reported. If the
pending fault does not occur again within 40 to 80 warm-up cycles, the fault is automatically
cleared from memory.
• Test results reported by this service do not necessarily indicate a faulty component or system.
If test results indicate another failure after additional driving, then a DTC is set to indicate a
faulty component or system, and the MIL is illuminated.
6.1.2 Global OBD II Clear Codes
This option is used to clear all emission related diagnostic data such as, DTC records, freeze
frame data, and test results, from ECM memory. Although OBD Direct only displays generic
OBD-II data, clearing codes erases all of the stored data including any enhanced codes.
A confirmation screen displays when the clear codes option is selected to prevent accidental loss
of data. Select Yes on the confirmation screen to continue. Refer to Codes Menu on page 44 and
the Global OBD Vehicle Communication Software Manual for additional information.
6.1.3 Readiness Monitors
Use this menu option to check the readiness of the monitoring system. An OBD-II/EOBD system
checks the status of emission-related subsystems by running continuous or periodic tests. Test
results are shown in the data viewer (Figure 6-3).
Figure 6-3 Sample readiness monitor test report
Gesture sweep to view the entire list of Readiness Monitors to ensure that all tests are complete.
It is possible to print the readiness test status or save it as part of a Vehicle history.
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OBD Direct Operations
OBD Diagnose
6.1.4 MIL Status
This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and the distance driven while the MIL is
on (if supported), can also be displayed. It is also possible to print the MIL Status.
6.2 OBD Diagnose
Selecting OBD Diagnose opens a menu with the following options:
• Start Communication—begins the test session
• Connector Information—provides data link connector (DLC) location details for most models
• Manual Protocol Selection—allows you to select which protocol to use
6.2.1 Start Communication
Use the following procedure to conduct an OBD Direct test session:
z
To perform an OBD Direct Test:
1. Select Start Communications from the OBD Direct menu.
A generic connection message will display (Figure 6-4), connect the Scan Module to the
test vehicle as instructed.
Figure 6-4 Sample generic connection message
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OBD Direct Operations
OBD Diagnose
2. Select Continue.
A communications message that shows how many ECMs were detected, which ECM is
communicating, and which communication protocol is being used displays (Figure 6-5).
Figure 6-5 Sample communication message
3. Select Continue and a menu of available tests displays (Figure 6-6).
Figure 6-6 Sample Start Communication menu
4. Select a test to continue.
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OBD Direct Operations
OBD Diagnose
Readiness Monitors
Use this menu item to check the status of the monitored system. If a monitored system is not
supported, it is not displayed. Scroll, if needed, to view the entire list of monitors. Selecting
Readiness Monitors opens a submenu with two choices:
• Monitors Complete Since DTC Cleared—displays the results of all monitor tests that have
run since the last time the electronic control module (ECM) memory was cleared.
• Monitors Complete This Cycle—displays only the results of monitor tests that ran during the
current drive cycle, they reset when the ignition is switched off.
MIL Status
This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and also the distance traveled while the
MIL is on (if supported), can also be displayed. It is also possible to print the MIL Status.
Fast-Track Troubleshooter
Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians since 1988. The
Troubleshooter system simplifies the diagnosis process, as it contains information on virtually all
common diagnostic trouble code (DTC) problems and driveability symptoms for most vehicles
covered by the vehicle communication software.
($01) Display Current Data
Use this item to display the current emission related data from the selected electronic control
module (ECM) of the vehicle. Displayed data includes analog inputs and outputs, digital inputs and
outputs, and system status information broadcast on the vehicle data stream. OBD Direct data
displays similar to Scanner data, refer to Data Display on page 39 for details.
($02) Display Freeze Frame Data
This item is used to display freeze fame data for any stored emission related diagnostic trouble
codes (DTC). In most cases the stored frame is the last DTC that occurred. Certain DTCs, those
that have a greater impact on vehicle emission, have a higher priority. In these cases, the highest
priority DTC is the one for which the freeze frame records are retained.
Freeze frame data includes a “snapshot” of critical parameter values at the time the DTC set.
($03) Display Trouble Codes
This option displays any stored emission related DTCs reported by the various ECMs. The OBD
Direct code report is similar to a Scanner module code report, and includes the Fix It icon with
hyperlinks to SureTrack and Repair Information details. See Display Codes on page 44 for
additional information.
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OBD Direct Operations
OBD Diagnose
($04) Clear Emissions Related Data
This item is used to clear all emission related diagnostic data such as, DTCs, freeze frame data,
and test results from the memory of the selected ECM.
($05, 06, 07) Display Test param./Results
This option opens a submenu of test parameters and test results from various sensors, monitor
test results, and a record of DTCs detected during the last drive cycle. The menu includes:
• Oxygen Sensor Monitoring ($05)
• On-Board Monitored Systems ($06)
• DTCs Detected During Last Drive ($07)
($08) Request Control of On-board System
This service enables bidirectional control of the ECM so that the Scanner is able to transmit
control commands to operate the vehicle system. This function is useful in determining how well
the ECM responds to a command.
Available options vary by make, model, and year of the test vehicle. Select a test and follow the
on-screen instructions.
($09) Read Vehicle Identification
This selection displays the vehicle identification number (VIN), the calibration identification, and
the calibration verification number (CVN) of the test vehicle.
($09) In-use Performance Tracking
This selection displays the “In-use Performance Tracking” of monitored data. It is basically a
record of the number of times each of the monitor tests have been completed.
($0A) Emission Related DTC with Permanent Status
This service displays a record of any “permanent” codes on late-model vehicles if the vehicle
supports Service $0A. A permanent status DTC is one that was severe enough to illuminate the
MIL at some point, but the MIL may not be on at the present time.
Whether the MIL was switched off by clearing codes or because the setting conditions did not
repeat after a specified number of drive cycles, a record of the DTC is retained by the ECM.
Permanent status codes automatically clear after repairs have been made and the related system
monitor runs successfully.
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OBD Direct Operations
OBD Diagnose
6.2.2 Connector Information
This option opens a database of vehicle diagnostic connector locations that includes most makes
and models.
z
To locate a vehicle diagnostic connector:
1. Select Connector Information from the System menu.
2. Select a manufacturer from the list presented.
3. Select a model from the list presented.
Instructions for which, if any, cable adapter or pin to use displays.
4. Select Continue.
Information on where to locate the vehicle diagnostic connector displays.
5. Select Continue to return to the System menu.
6.2.3 Manual Protocol Selection
A communication protocol is a standardized way of data communication between an ECM and a
scan tool. Global OBD may use several different communication protocols. The scan tool
automatically connects to an available protocol, which displays on the connection message
(Figure 6-5). Some vehicles communicate on more than one protocol. Use the Manual Protocol
Selection option to switch to a different protocol.
Select Manual Protocol Selection and message displays advising you to make sure you know
the correct protocol for the test vehicle. An incorrect selection may activate warning lamps and set
CAN related faults on the vehicle. Select OK and a menu of options displays (Figure 6-7).
Figure 6-7 Sample communication protocol menu
70
Chapter 7
Guided Component Test
Operations
The Guided Component Test software is a component-testing powerhouse, providing you with a
robust diagnostic database for use with scopes and meters. It is like having access to a complete
library of shop manuals for testing engine-management components, transmission sensors and
components, and ABS systems.
Guided Component Test helps you with everything from selecting the appropriate test for a
specific component to showing the hook-up location and correct pin configuration. This software
thoroughly guides and instructs you on proper testing procedures and offers tips from the internal
troubleshooter database. The Guided Component Test procedures, tips, and meter settings
reduce your overall set-up and diagnostic testing time. Vehicle-specific Guided Component Tests
are provided for engine, transmission, ABS, charging, transfer case and suspension systems.
:$51 ,1*
Risk of electrical shock.
• Read the Important Safety Instructions document provided separately for messages on
the safe use of this product.
• This product is intended for Measurement Category I (for example, automotive 12V
systems), do not use this product for Measurement Categories II, III, and IV.
• Measurement Category I is for performing measurements on circuits not directly
connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.
• Do not apply the Black Ground Lead to test points other than ground/system return/
vehicle chassis.
Electrical shock can cause personal injury, equipment damage, or circuit damage.
IMPORTANT:
Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.
7.1 Vehicle Identification
The Guided Component Test information presented is specific to the vehicle being tested.
Therefore, certain attributes of the test vehicle must be entered into the Diagnostic Tool so that the
correct data can be retrieved. Vehicle identification information is carried over if you enter the
Guided Component Test module either from the Scan Module or from one of the records stored in
the Vehicle History module. However, you may need to enter additional attributes in some
instances.
The vehicle identification sequence is menu driven, you simply follow the screen prompts and
make a series of choices. Each selection you make advances you to the next screen.
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Guided Component Test Operations
Vehicle Identification
7.1.1 Menu Options, Guided Component Test
Selecting the Toolbar Menu icon at the base of the screen offers the following options:
• Safety Information—opens the Important Safety Instructions document. See Safety
Information on page iii for additional information.
• File—allows you to print, save and set page settings of the data being viewed.
• Top Level Menus—allows you to access supplemental information and training programs.
• Help—allows you to view supporting documentation. See Help Operations on page 135 for
additional information.
File
Selecting File opens a menu of print options:
• Print Article—selecting has one of two results:
– If a printer is connected, the file is sent to the printer.
– If a printer is not connected, the article is saved as a (.xps) file, which can be retrieved,
moved, or copied and printed at a later time.
• Print Preview—opens a representation of what the printed file will look like.
• Page Setup—allows you to adjust margins and paper orientation.
Top Level Menus
Selecting Top Level Menus opens a list of the following options:
•
•
•
•
Features Benefits
How To
Power User Tests
Snap-on Automotive Theory
Features Benefits
Selecting Features Benefits opens a menu page that includes:
• 5-Minute Walk Thru With Demo Board—explains how to use the optional demonstration
board to generate sample signals.
• Features & Benefits—provides descriptions and a brief overview of meter functions.
• Accessories—opens a menu of optional equipment available.
• Product Description—provides descriptions and a brief overview of meter operations.
The demonstration board not only helps you learn how to use the Guided Component Test
software, it allows you to hone your skills and diagnostic technique without an actual test vehicle.
Power User Tests
The Power User Tests option gives you quick access to a pre-configured meter for conducting a
number of control system tests. Tests are available with or without on-screen help. Help typically
provides a description of the test along with expected results and a link to the pre-set meter.
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Guided Component Test Operations
Vehicle Identification
How To
The How To option provides a list of available on-screen instructions for performing tasks. Scroll
to view the entire list. Typical topics include:
• 10-Minute Electronic Classes—provides brief instruction in basic electronics and circuit
connections.
• 15-Minute Ignition Classes—provides an introduction to basic ignition testing.
• Illustrated Terms & Definitions—provides definitions of terms, drawings and tips associated
with Guided Component Testing.
• No-start Basics—provides a guideline for diagnosing a no-start condition.
• O2 Sensor & Feedback System Analysis—displays the Guided Component Test meter in
the “live” graphing mode with O2S test tips to help you understand the fundamental concepts
of O2S diagnostics.
• Test Tips—gives on-screen instructions for performing specific Guided Component Tests
along with drawings and tips.
• 20-Minute Current Ramp Classes—provides an introduction to current ramp testing.
• Minute Current Ramp Classes—provides an introduction to current ramp testing.
• Theory And Operation—provides basic theory and operation information for related
components.
Snap-on Automotive Theory
Selecting the Snap-on Automotive Theory option provides you basic operation, theory and
testing information on various systems such as:
•
•
•
•
•
•
•
•
Air Conditioning
Diesel Particulate Filters
High-Intensity Discharge Headlights
Supplemental Restraint Systems
Diagnosing Battery Draws
Electronic Parking Assistance Class
LIN-Bus
Tire Pressure Monitoring
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Guided Component Test Operations
Vehicle Identification
7.1.2 Creating a Favorites List
Once a Guided Component Test database is loaded, a list of manufacturers displays. This list is
often long and includes makes that are not frequently used. A toolbar at the top of the screen
allows you to custom configure the manufacturer list to display only the makes you frequently
service.
Figure 7-1 Sample manufacturer list
z
To configure a favorites list:
1. Select Configure Favorites on the toolbar.
A list of selectable manufacturers displays.
Figure 7-2 Sample Configure Favorites screen
2. Select each manufacturer you want to include, selected manufactures are highlighted.
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Guided Component Test Operations
i
Vehicle Identification
NOTE:
Manufacturers appear on the favorites list in the order in which they are selected. Therefore, if you
select the makes you work on most frequently first, they will appear at the top of the list.
3. Select Finished on the toolbar once your selections have been made.
The screen returns to the manufacturer list, but only the makes you selected display. Note the
“Favorites” toolbar selection now reads “Full list”.
4. Select Full List on the toolbar to view the complete list of manufacturers.
5. Select Back on the toolbar at any time to return to the previous screen.
Your favorites list is what will display whenever a Guided Component Test database is started in
the future. The list can be modified at any time by selecting Configure Favorites from the toolbar.
7.1.3 Identifying a Test Vehicle
Exact procedures to identify the test vehicle may vary somewhat by vehicle and market. The
following procedure, which identifies a 2008 Ford Focus for testing the fuel injection system, is
typical of what to expect.
z
To identify a vehicle for Guided Component Test:
1. Select the Guided Component Test Function icon from the Home screen.
2. Select which database to load for the test vehicle if requested (optional).
After the database loads, a list of manufacturers displays.
3. Select FORD and a model year menu displays.
4. Select 2008 from the year menu and a list of available models displays.
5. Select FOCUS from the model list and a list of available engines displays.
6. Select 2.0L from the engine list and a confirmation dialog box displays (Figure 7-3).
Figure 7-3 Sample confirmation dialog box
7. From the confirmation dialog box, select OK to continue, or Cancel to return to the engine list.
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Guided Component Test Operations
Vehicle Identification
A list of tests available for the identified vehicle displays (Figure 7-4).
Figure 7-4 Sample available tests list
8. Select FUEL INJECTION and a fuel injection component test menu displays (Figure 7-5).
Figure 7-5 Sample available component tests list
9. Select a test to continue.
The identification sequence is now complete, refer to the Operations section that follows for
details on how to navigate through the Guided Component Test information and perform tests.
i
NOTE:
If you return to the Home screen and select Scanner or Vehicle History the vehicle identification
entered here is carried over. However, additional information may be needed by some modules.
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Guided Component Test Operations
Operations
7.2 Operations
The Guided Component Test software provides vehicle specific Guided Component Test
procedures and information that aid in setting up scopes and meters. Once a test vehicle is
identified, you can select a Guided Component Test from the list of available tests. For most
selections two main choices are available on the component menu:
1. COMPONENT INFORMATION—provides information on the selected component and
connector pin details that assists you in understanding the components prior to diagnosis.
2. TESTS—provides a pre-configured list of tests, guides you through performing the tests, and
offers tips and resources to reduce setup and testing time.
7.2.1 Component Information
Component Information provides details on specific vehicle components to provide a better
understanding of the components prior to diagnosis.
The Component Information screens contain information to assist you with testing. The screens
are divided in sections to help quickly guide you to the correct information (Figure 7-6):
•
•
•
•
Operation—provides a general description of normal component operation.
Connector—displays the component connector and lists pin assignments.
Location—identifies the component location and the best place for testing it.
Tech note—provides Guided Component Test-related tips (for example, common failures or
faults) as well as update or recall information.
Figure 7-6 Sample Component Information screen
z
To view component information:
1. Select a component from the tests list.
2. Select COMPONENT INFORMATION from the component menu.
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Guided Component Test Operations
i
Operations
NOTE:
An additional selection, such as front or rear for an oxygen sensor (O2S), may be required before
advancing to the component information screen.
The component information screen displays (Figure 7-6).
3.
Always Gesture sweep to view any additional information below what is visible.
4. Select Back at any time to return to the previous screen.
7.2.2 Tests
The Tests section guides you through the process of performing tests on a specific component. It
also provides specifications, tips on how and where to connect the test meter leads, and also
automatically configures the multimeter or lab scope to perform the selected test.
Once a test vehicle is identified, you can select a component from the available tests list.
z
To select a test:
1. Select a component from the list.
2. Select TEST to open the list.
i
NOTE:
More than one selection is available in some instances. For example, select Ignition Tests and a
menu offering Primary Tests and Secondary Tests displays.
The list shows all of the tests available for the selected component, choices vary by make,
model, and year.
Selecting opens an additional submenu similar to the one shown in Figure 7-7 when more
than one option is available.
Figure 7-7 Sample O2S voltage test submenu
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Guided Component Test Operations
Operations
3. Select a test option and the test screen displays (Figure 7-8).
Figure 7-8 Sample Test screen
4. Gesture sweep to view any additional information.
5. Select Back at any time to return to the previous screen, or select Exit to return to the main
component menu.
Hyperlinks
Guided component test screens contain hyperlinks that can either take you to another page
containing additional information or open an additional window on top of the current screen.
Hyperlinks display as icons. Common hyperlinks are:
– View Meter—opens a live meter set up to perform the test in the lower portion of the
screen (Figure 7-9). Once the meter view is open, the Guided Component Test toolbar at
the top of the screen is replaced by the Scope Multimeter toolbar, which allows you to
make adjustments to the settings. See Scope Multimeter Toolbar on page 90 for details.
– Show More Information—advances to a new screen with more detailed information
about a particular test, select Back to return to the test screen.
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Guided Component Test Operations
Operations
View Meter
A Meter icon, which is only available in the Guided Component Test view meter mode, appears on
the upper toolbar (Figure 7-9).
Figure 7-9 Sample view meter window
Three view meter options are available:
1. With View Meter active (Figure 7-9), select the Meter icon on the toolbar once and the meter
expands to fill the entire screen.
2. Select the Meter icon a second time and the meter open as a separate window (Figure 7-10).
This window can remain open if you switch to the Scan Module and can be accessed from the
Windows toolbar at the bottom of the screen. You can also resize and reposition the meter
window on the screen.
Figure 7-10 Sample meter view in a separate window
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Guided Component Test Operations
Operations
Selecting the Close icon (red box with an X) when viewing the meter in a separate window
closes the meter and returns you to the Guided Component Test screen.
3. Select the Meter icon a third time to close the separate window and return to the standard
meter view as shown in Figure 7-9.
Select Exit from the toolbar to close meter view and return to the Guided Component Test
screen.
Connecting to a Test Vehicle
Before performing a test, you must connect the meter test leads to the vehicle. Certain Guided
Component Tests require the use of specific leads. Information on specific leads and other
connecting information displays on the initial test screen. Follow the on-screen connection
instructions in the test procedure to connect the test leads.
Performing a Test
Once you connect the test leads to the vehicle, you can proceed with testing.
z
To perform Guided Component Tests:
1. Follow the instructions displayed in the test procedure section.
2. Gesture sweep to view all of the instructions and follow the on-screen procedures.
3. Select the View Meter hyperlink to display test results.
4. Refer to the on-screen information to verify test results.
IMPORTANT:
Refer to Scope Multimeter Operations on page 82 for additional information on working with the
View Meter window.
81
Chapter 8
Scope Multimeter Operations
This Scope Multimeter module provides all the tools needed for performing electrical and
electronic circuit tests and for monitoring signals and circuit activity. The Scope Multimeter module
easily separates from the Diagnostic Tool and connects with a USB cable so that test results can
be remotely monitored as you perform other tasks.
The Scope Multimeter works interactively with other modules. Selecting “View Meter” from a
Guided Component Test or Scanner Test opens the Scope Multimeter module.
:$51 ,1*
Risk of electrical shock.
• Read the Safety Information provided for important warnings on the use of this product
• This product is intended for Measurement Category I (for example, automotive 12V
systems), do not use this product for Measurement Categories II, III, and IV.
• Measurement Category I is for performing measurements on circuits not directly
connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.
• Do not apply the Black Ground Lead to test points other than ground/system return/
vehicle chassis.
Electrical shock can cause personal injury, equipment damage, or circuit damage.
IMPORTANT:
Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.
8.1 Using the Scope Multimeter Remotely
If needed, the M4 Scope Multimeter module can be removed from the Diagnostic Tool, then
connected to the Diagnostic Tool with a USB cable. This increases the range of mobility for the
Diagnostic Tool while monitoring signals on the test vehicle. Use the Type A/B USB cable, which
is provided with your kit, to make the connection.
i
NOTE:
The Scope Multimeter module can be removed from the Diagnostic Tool at any time, whether
powered on or not. However, data and settings will be lost if it is removed while operating.
To prevent accidental loss of data, make it a practice to first save the current data if desired, then
select either the Power Off or Back icon from the toolbar to suspend meter operation. Power Off
saves the current settings, but does not save data. Settings are not saved if Back is selected.
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Scope Multimeter Operations
i
z
Using the Scope Multimeter Remotely
NOTE:
When the M4 is connected into it’s docking station on the rear of the Diagnostic Tool or is
connected to the Diagnostic Tool with a USB cable remotely, the M4 USB connection status
indicator (lower right of screen) is displayed. When the M4 is removed from the docking station,
and is not connected by a USB cable the status indicator is not displayed.
To setup the Scope Multimeter for remote operation:
1. Depress the Scope Multimeter module release tab located on the top of the Diagnostic Tool
(Figure 8-1).
Figure 8-1 Scope Multimeter release tab
2. Slide the Scope Multimeter module free of the Diagnostic Tool.
3. Open the USB jack cover on the bottom of the Scope Multimeter module (Figure 8-2).
Figure 8-2 Scope Multimeter module USB jack location
4. Connect the square end of the USB cable to the jack on the Scope Multimeter.
5. Open the hinged cover on the left-hand side of the Diagnostic Tool (Figure 8-3).
1— Hinged cover
2— USB jacks
Figure 8-3 Scope Multimeter module USB jack location
6. Connect the rectangular end of the USB cable to either of the two ports on the Diagnostic Tool.
The Scope Multimeter is now ready for remote use.
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Scope Multimeter Operations
Getting Started
8.2 Getting Started
The Scope and Multimeter module enables the following functions:
•
•
•
•
Lab Scope
Ignition Scope
Graphing Multimeter
Digital Multimeter
8.2.1 Capabilities
The following tables detail the software and hardware capabilities.
Table 8-1 Scope
Function
Range
Ch. 1—yellow banana jack
Ch. 2—green banana jack
Signal Measurement
Ch. 3—blue banana jack
Ch. 4—red banana jack
For 50uS sweep 6MSPS
Sample Rate
For 100uS sweep 3MSPS
For all other sweeps 1.5 MSPS
Bandwidth
DC–3 MHz
10 MOhm@ DC
Input Impedance
4 kOhm @ 3 MHz
VDC (Full Scale)
VAC (Full Scale)
100mV–400V
100mV–400V
Low Amp Probe
20A scale (100mV/Amp)
40A scale (10mV/Amp)
60A scale (10mV/Amp)
Accuracy/Comments
Each channel input is referenced to
common ground input (GND—black banana
jack)
Continuous sampling,
MSPS = mega samples per second
3 db point @ 3 MHz
Channel 1–4
Do not measure greater than 75VDC
Do not measure greater than 50VAC (rms)
Connect Low amp Probe (+) to Ch. 1
(yellow banana jack) and (–) to GND input
(black banana jack).
See NOTE below.
Table 8-2 Graphing Multimeter (part 1 of 2)
Function
Range
Ch. 1—yellow banana jack
Ch. 2—green banana jack
Signal Measurement
Ch. 3—blue banana jack
Ch. 4—red banana jack
Sample Rate
1.5 MSPS
Bandwidth
DC–3 MHz
10 MOhm@ DC
4 kOhm @ 3 MHz
75VDC
50VAC
Input Impedance
VDC (Full Scale)
VAC (Full Scale)
Ohm Measurement
Diode Test
Continuity Test
Accuracy/Comments
Each channel input is referenced to
common ground input (GND—black banana
jack)
Continuous sampling,
MSPS = mega samples per second
3 db point @ 3 MHz
Channel 1–4
Do not measure greater than 75VDC
Do not measure greater than 50VAC (rms)
Ch. 3—blue banana jack
Ch. 4—red banana jack
84
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Scope Multimeter Operations
Getting Started
Table 8-2 Graphing Multimeter (part 2 of 2)
Function
Ohms
Range
40 Ohm–4 MOhm
Low Amp Probe
20A scale (100mV/Amp)
40A scale (10mV/Amp)
60A scale (10mV/Amp)
Accuracy/Comments
Fixed scales
Connect Low amp Probe (+) to Ch. 1
(yellow banana jack) and (–) to GND input
(black banana jack).
See NOTE below.
Table 8-3 Digital Multimeter
Function
Range
75VDC
50VAC
Accuracy/Comments
Channel 1 input is referenced to common
ground (GND—black banana jack)
Do not measure greater than 75VDC
Do not measure greater than 50VAC (rms)
10 MOhm
-
Ch. 3—blue banana jack
Ch. 4—red banana jack
-
Signal Measurement Ch. 1—yellow banana jack
VDC (Full Scale)
VAC (Full Scale)
Signal Measurement
Input Impedance
Ohm Measurement
Diode Test
Continuity Test
Ohms
Glitch capture
Diode Test
i
40 Ohm–4 MOhm
Fixed scales or Auto Ranging
Approximately 50 uS
2 V Scale
-
NOTE:
200V to 400V scales are not to be used to measure signals greater than 50VAC (rms) or 75VDC.
IMPORTANT:
Do not use the Low Amp Probe to measure current on conductors at a potential greater than
46VAC peak or 70VDC.
8.2.2 Leads, Probes and Adapters
The Scope Multimeter uses standard safety banana plugs that are compatible with many
accessories. The various leads, probes, clips, and adapters that are supplied with, or available as
optional equipment, are explained in this section.
IMPORTANT:
When removing leads from their sockets, do not pull on the wire because it can damage the leads.
Pull on the plug.
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Channel 1 Lead
Figure 8-4 Yellow Channel 1 Lead
The shielded yellow lead is used for Channel 1 (Figure 8-4) and other channel connections that
need additional grounding. The lead color matches the color of socket 1 on the Scope Multimeter
and the color of trace 1 on the test screens.
This yellow lead includes a black, right-angle, common ground plug and a black, stackable,
common ground plug. The non-stackable ground plug always connects to the ground (GND) jack
on top of the Diagnostic Tool. The stackable ground plug is used for connecting additional leads,
such as the Channel 2 Lead or the Secondary Coil Adapter Lead, that require grounding. The
stackable lead grounds through the non-stackable lead and does not need to be connected to the
jack on the Diagnostic Tool.
Channel 2 Lead
Figure 8-5 Green Channel 2 lead
The shielded green lead (Figure 8-5) is used for Channel 2. The lead color matches the color of
socket 2 on the Scope Multimeter and the color of trace 2 on the test screens. This green lead
includes a stackable, black, right-angle ground plug.
Channel 3 Lead
Figure 8-6 Blue Channel 3 lead
The non-shielded blue lead (Figure 8-6) is used for either Channel 3 or Digital Meter minus (–).
The lead color matches the color of socket 3 on the Scope Multimeter, as well as the color of trace
3 on the test screen.
Channel 4 Lead
Figure 8-7 Red Channel 4 lead
The non-shielded red lead (Figure 8-7) is used for either Channel 4 or Digital Meter plus (+). The
lead color matches the color of socket 4 on the Scope Multimeter, as well as the color of trace 4
on the test screen.
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Alligator Clips
Figure 8-8 Alligator clip
Insulated alligator clips, colored to match each test lead, are included. A black clip for the common
ground lead is also supplied (Figure 8-8). Each clip plugs into the straight end of a channel lead.
Test Probes
Figure 8-9 Test probe
Two test probes are included, one black and one red (Figure 8-9). The test probes plug into the
straight end of the test leads.
Secondary Coil Adapter Lead (optional)
Figure 8-10 Secondary Coil Adapter lead
The optional Secondary Coil Adapter lead (Figure 8-10) connects to the clip-on secondary wire
adapter, coil-in-cap adapter or coil-on-plug adapter to display secondary waveforms.
Secondary Ignition Clip-on Wire Adapter (optional)
Figure 8-11 Secondary Ignition Clip-on Wire Adapter
The optional Secondary Ignition Clip-on Wire Adapter (Figure 8-11) connects the Secondary Coil
Adapter lead to a secondary ignition lead on the vehicle to display ignition patterns.
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Inductive RPM Pickup Adapter (optional)
Figure 8-12 Inductive RPM Pickup adapter
The optional Inductive RPM Pickup adapter (Figure 8-12) connects to the scope auxiliary
connector of the Diagnostic Tool with a DB9F plug. It can be used to trigger a waveform or display
RPM. With the Ignition Scope, the RPM Pickup connects to cylinder number one to establish the
firing order.
Low Amp Current Probe (optional)
The optional Low Amp Current Probe provides accurate and reliable non-intrusive testing of
ignition coils, fuel injectors, fuel pumps, relays, electric motors, and parasitic draw. The optional
Low Amp Current Probe measures current from 10 mA to 60 Amps.
Figure 8-13 Low Amp Current Probe
8.2.3 Menu Options, Scope Multimeter
The Menu icon on the Toolbar at the base of the screen opens a menu with the following options:
•
•
•
•
Safety Information—opens the Important Safety Instructions document.
File—allows you to print or save the data or meter setup being viewed.
Setup—allows you to adjust certain tool settings once a test has been selected.
Help—allows you to view supporting documentation.
File
Use to print or save a copy of the data currently being viewed. Selecting opens a submenu:
• Save Multimeter—opens an additional submenu with these options:
– Save Configuration—saves the current screen setup as a preset for quick access.
– Save Single Frame—saves a recording of the current screen.
– Save All Frames—saves a recording of the current screen plus all the data in the buffer.
• Print—opens a standard Windows Print dialog box for printing the current screen.
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Setup
This option allows you to adjust tool settings to your personal preferences. Selecting opens a
menu of the following:
• Unit Setup—opens the Unit Setup dialog box to adjust trace and display settings
• Snapshot—opens the Snapshot dialog box for selecting how triggered data is saved.
• Ignition—opens the Ignition dialog box for setting up to display secondary ignition patterns.
Help
A variety of utilities and additional resources are available through the Help menu:
•
•
•
•
User Manual
Version Info
Activation Status
Scope About
The User Manual, Version Info, and Activation Status options are the same as explained
previously, see Menu Options on page 16 for details.
Scope About
This option opens a dialog box that contains the software version and other specific details about
the Scope module.
8.3 Navigation
The following section describes how to navigate the screen interface.
8.3.1 Screen Layout
The screens typically include the following sections (Figure 8-14):
• Scope Multimeter Toolbar—allows you to configure the tool for the type of test and to adjust
the settings for each channel, or trace.
• Main Body of the screen—displays test results. Options on the toolbar let you select how
tests display on the screen.
• Trace Details—displays trace settings, which can be adjusted or switched through the touch
screen.
• Record/Playback Control Toolbar—allows you to record and navigate through paused data.
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1— Scope Multimeter Toolbar
2— Main body
3— Trace Details
4— Record/Playback Control Toolbar
Figure 8-14 Scope Multimeter screen layout
Scope Multimeter Toolbar
The Scope Multimeter toolbar is used to set up the tool for testing and to configure the settings for
each trace. Table 8-4 on page 90 gives brief descriptions of the control icons on the toolbar:
Table 8-4 Scope Multimeter toolbar icons (part 1 of 2)
Name
Icon
Description
Back
Returns to the previously viewed screen.
Setup
Opens a dialog box that allows you to select
personal preferences for viewing and saving data.
Data
Switches the trace information displayed at the base
of the screen between three available states.
Cursors
Opens a dialog box that allows you to switch cursors
on and off, and to reposition them on the screen.
Refresh
Clears the Min/Max and Current values on the trace
details section of the screen.
File
Opens a dialog box that allows you to select options
for saving data.
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Table 8-4 Scope Multimeter toolbar icons (part 2 of 2)
Name
Icon
Description
Print
Opens a dialog box that allows you to configure and
print data.
Power Off
Switches the Scope Multimeter off. This retains the
settings and reduces battery drain when switching to
a different module. The Play and Record icons on the
Playback toolbar switch the meter back on.
Main Body of the Screen
The main body of the screen varies depending on what display options have been selected. Up to
four traces, along with digital readouts of current signal values, signal status and triggering
conditions, can be displayed simultaneously on the main body of the screen. Adjustments to the
display are made through the scope toolbar as explained above.
Each trace is displayed as voltage over time on a standard oscilloscope screen. Voltage level is
recorded on the vertical, or “y”, axis and time is presented on the horizontal, or “x”, axis of the
screen. Values are shown for each graduation on the scales.
When using transducers, the pressure being sensed by the transducer is converted into a voltage
signal. However, the values are shown as pressure on the display screen rather than voltage.
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Navigation
Trace Details
The Trace Details section displayed at the base of the screen can be used to quickly adjust
settings for capturing the trace. The Trace details are accessed using either the Data icon on the
upper toolbar or the Touch and Grow icon on the Playback toolbar. Both icons function the same
and cycle the Trace Details selection through three states:
• Displayed—trace settings are displayed in this mode.
• Expanded—trace settings are displayed in a larger format in this mode.
• Off—trace settings are not displayed in this mode.
Adjustments are made by selecting the item to be changed on the touch screen. A dash (–)
indicates a function that is not selected, and an icon indicates an active function (Figure 8-15).
1— Peak Detect on
2— Filter on
3— Inverted trace
4— Coupling AC on
5— Sweep setting
6— Trigger setup
7— Trigger set on the rising slope
Figure 8-15 Sample data detail display
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Navigation
The following trace adjustments and settings are available:
• Profile—switches the trace for the selected channel on and off.
• Channel—opens a dialog box that allows you to configure the trace setup (see Trace Controls
on page 97 for details).
• Probe—opens a dialog box that allows you to select the type of test probe being used.
• Peak Detect—maximizes the signal sampling rate in order to capture fast events, such as
spikes, glitches and other anomalies, that may normally be undetected.
• Filter—smooths out the trace when the signal is disrupted by noise or other interference.
• Inverted—switches the polarity of the displayed signal.
• Coupling AC—subtracts the average value of the waveform by blocking the DC portion of an
input signal to amplify the AC portion. This makes small variations in the trace visible.
• Scale—opens a dialog box that allows you to select the scale, which is the total value
displayed on the vertical axis of the display.
• Sweep—the current sweep setting is shown in white at the end of the scale list, selecting
opens a dialog box that adjusts the sweep (see Sweep Controls on page 99 for details).
• Slope—only active when a trigger is set, indicates whether the trigger is set to activate on the
rising or falling slope of the trace. Selecting the slope icon switches the slope. The white dash
at the bottom of the slope column is used to set the trigger, selecting it opens the trigger setup
dialog box (see Trigger Controls on page 100 for details).
Record/Playback Control Toolbar
The record/playback control toolbar at the base of the screen is used for recording data and for
reviewing paused data. Use the stylus or your finger tip to activate the icons. A position counter in
the toolbar displays a numerical value of where the current screen is in relation to the entire
recorded file.
Use the slider in the middle of the toolbar to quickly move through paused data.
Figure 8-16 Sample data buffer slider
Use the toolbar icons (Table 8-5) to more precisely navigate the data.
Table 8-5 Data buffer toolbar icons (part 1 of 2)
Name
Icon
Description
Snapshot
Arms the software to take a snapshot of the sampled
data
Step Back
Moves to the previous point in the recorded data
Back 1 Frame
Moves to the previous frame in the recorded buffer
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Table 8-5 Data buffer toolbar icons (part 2 of 2)
Name
Icon
Description
Stop
Stops recording data
Record
Begins recording data
Play Recording
Plays the data recording in a continuous loop at
actual speed
Forward 1 Frame
Moves to the next frame in the recorded data
Step Forward
Moves to the next point in the recorded data
Position Indicator
In record mode, indicates how much data is
collected. In playback mode; shows the position of
the buffered data currently displayed as
minutes:seconds:milliseconds of elapsed time
Touch and Grow
Expands and collapses the Trace Detail area on the
display screen to allow for easier finger tip control
Zoom
Increases or decreases the magnification of the
graph
8.3.2 Making Selections
Most selections for setting up and operating the scope are made using the stylus and the scope
toolbar. The cursor lines, the trace zero line, and the trigger point indicator (+) can be repositioned
by selecting and dragging them in the main body of the screen.
There are two basic types of controls on the toolbar:
• Switches
• Dialog boxes
A Switch changes states when selected. Changes happen immediately as the selection is made.
A dialog box opens as a separate window on the screen and typically includes a number of
choices. Changes happen immediately, however, the dialog box must be closed to return to the
main window and continue. Make a selection to close the dialog box.
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8.4 Operations
This section describes configuring the scope or meter and performing tests.
8.4.1 Starting the Scope and Multimeter
Use the following procedure to set up the scope multimeter for performing tests.
z
To start the scope multimeter:
1. Select the Scope Multimeter icon on the Home screen.
The Scope Multimeter main menu, a list of setup options, displays;
–
–
–
–
–
Lab Scope
Ignition Scope
Graphing Meter
Digital Multimeter
Presets
2. Select from the menu options.
A submenu of scope or meter configuration displays, see below for additional information.
3. Select a configuration and the Scope Multimeter opens.
Presets
Presets are factory configured meter settings for common component tests. Selecting opens a list
of available setups. Selecting from the list opens the scope multimeter configured to perform the
selected test. In addition to the factory presets, you can create your own custom meter
configurations and save them as presets.
Lab Scope Options
The following options are available for testing:
•
•
•
•
•
•
•
•
•
•
4 Channel Lab Scope
Volts DC
Low Amps (20)
Low Amps (40)
Low Amps (60)
Ignition Probe
100 PSI Vacuum
100 PSI Pressure
500 PSI Pressure
5000 PSI Pressure
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Ignition Scope Options
The following options are available for testing:
•
•
•
•
•
Parade
Cylinder
Raster
Superimposed
Single Cylinder Ignition
Graphing Options
The following options are available for testing:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
4 Channel Graphing
Volts DC
Volts DC Average
Volts AC RMS
Ohms
Frequency
Pulse Width
Injector Pulse Width
Duty Cycle
Low Amps (20)
Low Amps (40)
Low Amps (60)
MC Dwell (60)
MC Dwell (90)
100 PSI Vacuum
100 PSI Pressure
500 PSI Pressure
5000 PSI Pressure
Digital Multimeter Options
The following options are available for testing:
•
•
•
•
•
•
•
•
Volts DC
Volts DC Average
Volts AC RMS
Ohms
Diode/Continuity
Low Amps (20)
Low Amps (40)
Low Amps (60)
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8.4.2 Measurement Out of Range
A group of arrows display when a measurement is out of range for the scale selected:
• Arrows pointing UP—measurement over maximum range
• Arrows pointing DOWN—measurement under minimum range
Voltage measurements also display arrows in place of live values when the voltage exceeds the
input rating of the meter.
:$51 ,1*
Risk of electrical shock.
• Do not exceed voltage limits between inputs as indicated on the rating label.
• Use extreme caution when working with circuits that have greater than 40 volts AC or
24 volts DC.
Electrical shock can cause personal injury, equipment damage, or circuit damage.
IMPORTANT:
If arrows are displayed in the live voltage values, discontinue circuit testing.
Correct an out-of-range condition by selecting a scale setting appropriate for the signal being
sampled. See “Trace Controls” on page 97 for more information.
8.4.3 Scope and Multimeter Setup
The following sections explain how to adjust the scope and multimeter for the specific type of
signal being sampled. Most of these setup operations are available from the toolbar.
Trace Controls
The Trace controls are used to adjust individual characteristics of how the signal is sampled and
displayed for each of the four traces.
z
To adjust trace controls:
1. Select Setup from the Scope Multimeter toolbar.
The Scope Multimeter Preferences dialog box opens.
2. Select Traces to open the submenu.
3. Select the trace to be configured from the submenu.
The traces dialog box displays (Figure 8-17).
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Scope Multimeter Operations
Operations
1— Trace tabs
2— Trace Probe icon
3— Trace Scale icon
4— Trace characteristics check boxes
5— Auto Find icon
6— Baseline position
7— Back icon
8— Exit icon
Figure 8-17 Traces dialog box
4. Select the Trace Probe icon to open the menu.
5. Highlight a probe on the list and select OK to close the window.
6. Select the Trace Scale icon to adjust the vertical scale of the display.
A dropdown menu opens. Menu options vary depending upon which test lead is selected.
7. Select a trace scale option, then close the window.
8. Select or deselect the trace characteristic items as needed:
–
–
–
–
–
Displayed—this trace is on screen when checked, and not visible when not checked.
Inverted—signal polarity is reversed when checked, normal when not checked.
Coupling AC—check when sampling an AC signal, uncheck for DC signals.
Peak Detect—use when trying to capture a fast event or signal glitch.
Filter—use when radio frequency interference (RFI) may be disrupting the signal.
9. The scope samples the signal and internally calculates the best way to display it when Auto
Find is selected. A scale and the vertical position for the zero line of the trace that allows the
whole waveform to fit on the screen is established when Auto Find is selected. If Auto Find is
selected on the trigger channel, it also sets the trigger level halfway between the minimum and
maximum value of the sampled signal to provide a stable waveform.
10. The baseline position is the zero line of the trace, use the slider and arrows to adjust it.
11. Select Back to return to the Preferences dialog box, or select Exit to close the dialog box and
return to the scope.
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Sweep Controls
Sweep is the amount of time represented by the screen, or the horizontal scale of the display.
z
To adjust Sweep controls:
1. Select Setup from the Scope Multimeter toolbar.
The Scope Multimeter Preferences dialog box opens.
2. Select the Sweep icon to open the sweep dialog box (Figure 8-18)
Figure 8-18 Sample Sweep Setup dialog box
3. Choose an option from the list.
4. Select Back to return to the Preferences dialog box, or select Exit to close the dialog box and
return to the scope.
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Trigger Controls
Triggering allows you to set the scope so that it only begins displaying a trace once predetermined
signal conditions, or triggers, are met. The trigger point is indicated by a plus sign (+) on the scope
grid. The plus sign can be dragged across the grid with the stylus to roughly position it. The trigger
controls allow you to precisely position the trigger.
z
To adjust trigger controls:
1. Select Setup from the Scope toolbar. The Scope Multimeter Preferences dialog box opens.
2. Select Trigger to open the Trigger Setup dialog box (Figure 8-19).
3. Use the dialog box controls to set the trigger.
4. Select OK to close the dialog box.
5. Select Back twice to close the Scope Multimeter Preferences dialog box.
1— Source—selects the triggering event:
- Trace 1—sets the trigger to channel 1.
- Trace 2—sets the trigger to channel 2.
- Trace 3—sets the trigger to channel 3.
- Trace 4—sets the trigger to channel 4.
- Cylinder—sets triggering to the firing of a cylinder detected by the optional RPM
Pickup or Secondary Ignition Adapter.
- None—switches triggering off.
2— Mode—sets the method of triggering:
- Auto (automatic)—if a trigger is found, the waveform displays. If a trigger is not found
after about a half second, the waveform and a “trigger not found” message displays.
- Manual—if a trigger is found, the waveform displays. If a trigger is not found nothing
displays (no waveform and no message).
3— Slope—sets triggering to the rising (top icon) or falling (lower icon) slope of the signal
waveform.
4— Vertical position—moves the trigger position up and down on the grid.
5— Horizontal position—moves the trigger timing left and right on the grid
6— Select Back to return to the Preferences dialog box, or select Exit to close the dialog box
and return to the scope.
Figure 8-19 Trigger controls
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View Controls
Use the view controls to set display attributes.
z
To adjust view controls:
1. Select Setup from the Scope Multimeter toolbar.
The Scope Multimeter Preferences dialog box opens.
2. Select View to open a submenu.
3. Select an option from the submenu dialog box. Option details are explained below.
Four options are available on the submenu:
–
–
–
–
Display—use to adjust what information displays and how it appears
Layout—use to set how many traces display and how they display on the screen
Units—use to adjust time and voltage interval settings
Back— use to return to the Preferences dialog box, or select Exit to close the dialog box
and return to the scope.
Display Settings
Selecting Display from the View submenu opens the Display dialog box (Figure 8-20).
Figure 8-20 Sample Display dialog box
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The following options are available from the Display dialog box:
• Show RPM—adds an engine speed field at the top of the screen (Figure 8-21).
Figure 8-21 Sample Show RPM selected
• Show Digital KV—available only in ignition scope, displays digital kilovolt readings, rather
than waveforms, on the screen (Figure 8-22).
Figure 8-22 Sample Show Digital KV selected
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• Show Grid—switches grid lines on the screen off and on (Figure 8-23).
Figure 8-23 Sample grid selected
• Invert Colors—switches the screen background to white.
Layout Settings
The selected radio knob on the Layout dialog box shows which setting is active. Use your finger
or the stylus to switch between settings:
• 1 window—shows all traces on the same screen (Figure 8-23).
• 2 windows—shows two separate traces in two ways: horizontal, one below another
(Figure 8-24) or vertical, side-by-side (Figure 8-25).
• 3 windows—shows three traces, one below another, on the same screen (Figure 8-26).
• 4 windows—shows four traces, one below another, on the same screen.
Figure 8-24 Sample 2 Windows horizontal display
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Figure 8-25 Sample 2 Windows vertical display
Figure 8-26 Sample 3 Windows display
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Scope Multimeter Operations
Operations
Unit Setup
The Unit Setup dialog box allows you to switch between Full Scale or Per Division settings for the
trace setup and the display settings. Selecting Full Scale configures the units to the full viewing
area of the screen, while Per Division adjusts the units to a single division (one tenth) of the
screen.
The selected radio knob on the Units dialog box shows which setting is active. Use your finger or
the stylus to switch between settings (Figure 8-27).
Figure 8-27 Sample View Units dialog box
Setup Controls
Basic tool settings are adjusted here.
z
To adjust setup controls:
1. Select Setup from the Scope Multimeter toolbar.
The Scope Multimeter Preferences dialog box opens
2. Select Setup from the dialog box.
A submenu of options displays:
–
–
–
–
Back—use to return to the Preferences dialog box.
Units—use to set how measurement values display, US standard or metric.
Snapshot—use to adjust the percentage of data captured following a trigger event.
Ignition—use to configure the ignition scope for the test vehicle.
Selecting from the submenu opens a dialog box for that item. Dialog box options for each item
are discussed in the following sections.
3. Make dialog box selections as needed.
4. Select Exit to close the dialog box and return to the scope.
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Units
Selecting Units opens the Setup dialog box. The units of measurement can be changed between
US customary or metric. The selected radio knobs on the Setup dialog box show which settings
are active (Figure 8-28).
Figure 8-28 Sample Setup Units dialog box
Abbreviation
bar
Description
bar
inHg
inches of mercury
kg/cm2
kilograms per centimeter squared
kPa
kilopascal
mmHg
millimeters of mercury
psi
pounds per square inch
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Scope Multimeter Operations
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Snapshot
The Snapshot tab of the Setup dialog box opens a window that allows you to select how much
data is captured after a snapshot is triggered (Figure 8-29). Available selections, which range from
ten to ninety percent in ten-percent increments, are shown as icons with the current setting
highlighted. Select a icon, then select Back or Exit to close the dialog box.
Figure 8-29 Sample Snapshot dialog box
Refer to Trigger Controls on page 100 for information on how to setup a trigger.
Ignition
The Ignition tab of the Setup dialog box is used to configure the scope for displaying secondary
ignition patterns. There are two main selection fields (Type and Cylinders) and the fields vary
depending upon the type of ignition system selected in dialog box (Figure 8-30).
Figure 8-30 Sample Setup Ignition dialog box
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Scope Multimeter Operations
z
Operations
To setup Ignition tests
1. Select the Setup icon to open the Setup dialog box.
2. Select the Ignition tab of the dialog box.
3. Highlight the ignition system for the test vehicle in the “Type” field:
–
–
–
–
Standard—use for systems with a distributor
Waste Spark—use for coil pack systems that fire 2 plugs simultaneously
Direct—use for coil-on-plug systems
Other—use for systems that do not fit any of the above categories
4. Select the number of cylinders for the test vehicle in the “Cylinders” field.
Scroll through the list using the up and down arrows on either side of the number.
5. This step varies depending upon the type of ignition system:
– If testing a Standard system, select the Firing Order.
– If testing an Other system, select the RPM Factor.
Scroll through the list of available choices using the up and down arrows below the
displayed firing order or RPM factor.
6. This step also varies depending upon the type of ignition system:
– On a Standard or Direct system, choose between Coil and Plug for the Number 1 Trigger.
– On a waste Spark system, select the polarity of the firings using the +, –, and arrow icons.
7. Select Back to return to the Preferences dialog box, or select Exit to close the dialog box and
return to the scope.
Data
The Data icon on the toolbar switches the trace details information at the base of the screen
through three states as previously explained in Trace Details on page 92.
Cursor Controls
Select Cursors from the toolbar to open the Cursors dialog box (Figure 8-31).
1— Cursor 1 controls
2— Cursor 2 controls
3— Show or Hide icon
4— Back icon
Figure 8-31 Cursor controls
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Scope Multimeter Operations
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Cursor 1, the top slider and arrows, is the left-hand cursor on the screen. Cursor 2, the lower set
of controls, is the right-hand cursor on the screen. Drag the slider or select the arrows to position
the cursors. Each tap of the stylus moves the cursor incrementally in the direction of the arrow.
Select Show to display the cursors (the icon changes to Hide).
Select Hide to conceal the cursors (the icon changes to Show).
Select Back to close the dialog box.
Refresh Controls
Selecting the Refresh icon from the Scope Multimeter Toolbar clears the minimum and maximum
digital values and updates the viewing screen.
File Controls
Selecting File from the toolbar opens a dialog box with a menu of save options:
• Save Configuration—saves the current setup values as a preset.
• Save Single Frame—saves the data currently on the screen only.
• Save All Frames—saves the current screen plus all the data stored in the buffer.
z
To save a file or configuration:
1. Select File from the toolbar.
2. Select a save option from the dialog box.
Figure 8-32 Sample file setup dialog box
The Save As dialog box and the virtual keyboard open.
3. Use the keyboard to name the file to be saved, then either select the Save icon or select
return on the keyboard.
A configuration description dialog box opens.
i
NOTE:
The description entered here is what displays in the information panel of the Data Manager.
4. Use the keyboard to enter a description of the file to be saved.
5. Select the OK icon or select return on the keyboard.
6. Select OK to close the file setup dialog box.
Once a configuration is saved, it becomes available as a preset. Files are saved to the Scope
Multimeter Data Folder and can be retrieved through the Data Manager.
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Print Controls
Selecting Print from the toolbar opens a standard Windows Print dialog box set up to print the
current screen. A printer must be connected and setup on the Diagnostic Tool. If not, the “Add
Printer Wizard” opens and guides you through the procedure. Select from the menus as needed.
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Chapter 9
Repair Information Operations
After using the Scanner, Guided Component Test, and Scope Multimeter to diagnose and locate
the source of a problem, select Repair Information on the Home screen to link to resources that
help you fix the problem and get the vehicle back in service (Figure 9-1).
Figure 9-1 Sample Home screen Repair Information icon
ShopKey® Pro and ProDemand® subscriptions are available as an option for North America. An
internet connection is required. When installed, simply select the Repair Information icon on the
Home screen to start the program. Refer to the on-line help within the program for additional
information.
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Chapter 10
Vehicle History Operations
Vehicle History refers to any work in progress, such as a repair order, estimate or invoice, that has
customer, vehicle, and repair information for a vehicle in your shop. The Vehicle History is the
starting point for using the Diagnostic Tool.
The Scanner and Guided Component Test software gets vehicle information from the Vehicle
History, and can only start after a Vehicle History is opened.
10.1 Screen Layout
There are two main parts to the Vehicle History screen:
1. Vehicle History Toolbar—lets you manage the vehicle data
2. Main Body—lists all open Vehicle History records
Figure 10-1 Sample Vehicle History screen
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Vehicle History Operations
Screen Layout
10.1.1 Vehicle History Main Body
The main body of the screen lists all of the available Vehicle History items. By default, items are
shown in the order in which they are entered. However, you can resort them by any of the
categories shown as column headings. You can also resize the individual columns.
z
To sort Vehicle History items:
1. Select a category heading.
The listed items resort according to the selected category. A triangle appears alongside the
name of the column that was used for the sort.
2. Select the triangle in the heading to reverse the sort order.
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To resize a Vehicle History column:
1. Select the line separating two columns.
A line with arrowheads appears to show the column is ready for resizing.
2. Drag the line left or right to increase or decrease the column width.
10.1.2 Vehicle History Toolbar
The table below gives brief descriptions of the control icons on the toolbar:
Table 10-1 Toolbar icons
Name
Icon
Description
Back
Returns to the previously viewed
screen.
Activate
Loads the highlighted vehicle history.
View
Opens the worksheet for the currently
highlighted vehicle history.
Delete
Erases the currently highlighted vehicle
history.
Search
Opens a window that allows you to
locate a particular vehicle history.
Show All
Available only after a search, use to
return to a complete Vehicle History list.
Settings
Opens a window that allows you to
configure which fields display on main
Vehicle History screen.
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Vehicle History Operations
Screen Layout
Activate
Use this icon to load an existing vehicle history when servicing a vehicle that you have previously
worked on. The Diagnostic Tool uses the identification characteristics stored in the vehicle history
to load the correct database, so there is no need to identify the test vehicle.
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To activate a vehicle:
1. Locate and highlight the desired Vehicle History in the main body of the screen.
2. Select Activate on the Vehicle History toolbar.
The Activate icon is removed from the toolbar once a vehicle has been selected.
3. Select the Home icon on the Toolbar.
The Home screen displays with the activated vehicle shown on the toolbar.
4. Select any Function icon on the Home screen to begin testing.
View
Use this selection to open, edit, add notes, and print the work sheet for an existing Vehicle History.
z
To modify an existing Vehicle History:
1. Highlight the Vehicle History be opened in the main body of the screen.
2. Select View on the Vehicle History toolbar.
The worksheet for the selected vehicle opens, and there are now Back and Save & Close
icons available on the toolbar.
Figure 10-2 Sample vehicle history worksheet
i
NOTE:
The virtual keyboard automatically opens the first time you select within one of the data fields.
3. Use the virtual keyboard to enter information in the data fields.
4. Select Save & Close on the toolbar to save the changes you made and return to the Vehicle
History screen.
Use the Back icon on the toolbar to return to the Vehicle History screen without saving the
changes you made.
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Vehicle History Operations
Screen Layout
Delete
Use the Delete icon to remove unwanted items from the Vehicle History list. Simply highlight the
item to remove, then select Delete.
Search and Show All
Selecting Search opens a dialog box that allows you to search Vehicle History items by category.
You can search for data in the following categories:
–
–
–
–
–
–
–
–
z
Year
Make
Model
Color
Customer
License
State
Technician
To search:
1. Select Search on the Vehicle History toolbar to open the search window.
2. Select within the text field of the search window to open the virtual keyboard (Figure 10-3).
Figure 10-3 Sample Search dialog box
3. Enter the search criteria using the keyboard. There is no need to identify the category, just
enter the search item.
4. Select Search twice. The first tap closes the keyboard, the second tap starts the search.
The display returns to the Vehicle History screen with only the records fitting the search
criteria showing.
5. Select Show All on the toolbar to restore the complete Vehicle History list.
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Vehicle History Operations
Screen Layout
Settings
Use Settings to determine which categories of information display in the main body of the Vehicle
History screen. Selecting the Settings icon opens a dialog box.
z
To change Settings:
1. Select Settings on the Vehicle History toolbar to open the dialog box.
Figure 10-4 Sample Settings dialog box.
2. Select to highlight the categories that you do not want to display on the main screen,
remember:
– Items that are highlighted do not display
– Items that are not highlighted display
3. Select OK on the toolbar to implement the changes, select Cancel to disregard the changes.
The dialog box closes and the screen updates.
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Chapter 11
Data Manager Operations
The Data Manager is used to store, sort, and review saved files. Most operations are controlled
through the toolbar.
11.1 Screen Layout
Select Data Manager on the Module toolbar to open the file system. Use the toolbar at the top of
the screen to navigate through the data. The folders panel below the toolbar displays the contents
of the Windows My Documents > ShopStream folder, which is the Data Manager main screen. The
information panel on the lower-left portion of the screen shows a summary of the saved file when
available, and the preview panel on the lower right displays an image if the selected file is a
graphic.
1— Data Manager Toolbar
2— Folders Panel
3— Preview Panel
4— Information Panel
Figure 11-1 Sample Data Manager main screen
The main screen includes folders for saved files from the various modules:
•
•
•
•
Camera Folder—contains photographs taken with the built-in camera.
CTM Data Folder—contains files saved while working in the Guided Component Test module.
Sample Files—contains an assortment of example saved data files.
Scanner Data Folder—contains files saved while working in the Scan Module. See Scanner
DataViewer Operation on page 125.
• Scope Multimeter Data Folder—contains files saved while working with the Scope Multimeter.
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Data Manager Operations
Navigation
• Screenshots—contains images saved by pressing the “S” button.
11.2 Navigation
Use the toolbar icons as shown in the table below to navigate through the Data Manager:
Table 11-1 Data Manager toolbar icons
Name
Icon
Description
My Data
Returns to the Data Manager main screen.
Up
Moves the items displayed in the folders
panel up one level in the file structure.
Open
Opens the highlighted folder or file.
New
Creates a new folder.
Delete
Moves the highlighted file or folder to the
recycling bin.
Rename
Opens a dialog box and the virtual keyboard
for renaming the selected file or folder.
Save
The Save function is not implemented at this
time. See Saving Files on page 134 for
information.
Properties
Opens a dialog box and the virtual keyboard
for renaming the selected file or folder.
More
Opens a menu of additional options.
11.3 Operations
Data Manager operations based on toolbar selections are explained in the following sections.
11.3.1 My Data
The My Data icon is a shortcut that quickly returns you to the main Data Manager screen. Select
the icon at any time to instantly return. Note the location of the page being viewed is shown near
the top of the screen just above the toolbar.
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Data Manager Operations
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11.3.2 Up
This icon reflects the items shown in the folders panel of the screen up in the file structure one
level at a time. For example; one tap of the Up icon when viewing the contents of the Scanner Data
Folder returns you to the main screen. A second tap would display the contents of the “My
Documents” folder.
11.3.3 Open
The Open icon is only active (displays in color) when an item in the folders panel is highlighted.
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To open a folder:
1. Highlight the file to open in the folders panel.
2. Select the Open icon to load the highlighted file.
Figure 11-2 Sample open folder showing information
The screen advances and the contents of the open folder are shown in the folders panel.
Highlight an item in the folders panel and the information or preview displays, if available, in
the lower portion of the screen (Figure 11-2).
3. To exit the current folder:
– Select My Data on the toolbar to return to the main Data Manager screen.
– Select Up on the toolbar to return to the previous page.
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Data Manager Operations
Operations
11.3.4 New
The New icon allows you to create a new folder. This option is only available when the icon
displays in color.
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To create a new folder:
1. Select the New icon on the toolbar.
The New Folder Name dialog box opens (Figure 11-3).
2. Select the entry field on the dialog box to open the virtual keyboard.
3. Type a name for the new folder using the virtual keyboard.
4. Select the OK icon to create the new folder and return to the previous page. The Cancel icon
returns you to the previous page without creating a new folder.
Figure 11-3 Sample New Folder name dialog box
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Data Manager Operations
Operations
11.3.5 Delete
The Delete icon moves folders or items within folders to the Recycling bin. A confirmation displays
when a file is selected for deletion. Select Yes to delete the file or Cancel to exit.
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To delete an item:
1. Select to highlight the item or folder to be deleted.
2. Select the Delete icon on the toolbar.
A confirmation message displays (Figure 11-4).
Figure 11-4 Sample delete confirmation message
3. Select OK to delete the selected item and return to the previous page. The Cancel icon
returns you to the previous page without deleting the selected item.
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Data Manager Operations
Operations
11.3.6 Rename
The Rename icon allows you to change the name of a folder or items within a folder.
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To rename an item:
1. Highlight the item or folder to be renamed.
2. Select the Rename icon on the toolbar.
The New Name dialog box opens (Figure 11-3).
Figure 11-5 Sample new name dialog box
3. Select the entry field on the dialog box to open the virtual keyboard.
4. Type the new name into the entry field using the virtual keyboard.
5. Select the OK icon to change the name and return to the previous page. The Cancel icon
returns you to the previous page without changing the name.
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Data Manager Operations
Operations
11.3.7 Properties
The Properties icon function allows you to change the name and assign identifying attributes to
saved Scope Multimeter files. Operation is similar to renaming a file as discussed above, except
there are additional fields for entering descriptive information.
z
To assign properties to an item:
1. Highlight the item or folder.
2. Select the Properties icon on the toolbar.
The Properties dialog box and the virtual keyboard open (Figure 11-3).
Figure 11-6 Sample Properties dialog box without the virtual keyboard
3. Type a new name into the field using the virtual keyboard if you want to rename the file.
4. Use either the virtual keyboard or the dropdown menus to fill in the Year, Make, Component,
and Condition fields.
5. Select the OK icon to change the name and return to the previous page. The Cancel icon
returns you to the previous page without changing the name.
11.3.8 More
Selecting the More icon opens a dropdown menu with two options:
• Shortcut—creates a shortcut to the highlighted item on the Data Manager main screen. A
confirmation message displays when this option is selected.
• Email—opens a new e-mail message with the selected file attached. The Diagnostic Tool
must have an active e-mail account to use this feature.
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Data Manager Operations
Saved File Structure
11.4 Saved File Structure
The Diagnostic Suite automatically creates folders to manage saved files. Whenever 60 files are
saved into any of the Data Manager menu option folders, a new folder is created. Folders may
contain files for a day, week, month, or a year. An older folder, when available, goes to the next
higher level in the files structure menu (Figure 11-7).
Figure 11-7 Sample saved file folder structure
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Data Manager Operations
Scanner DataViewer Operation
11.5 Scanner DataViewer Operation
The Scanner DataViewer allows you to review saved scanner data files (Figure 11-8). To open
saved Scanner data files, select the Scanner Data Folder menu option from the Data Manager
main menu.
Scanner DataViewer - Opens .pids, .scm, .scs, .scp and .spm file extensions
1— Menu bar
2— Display toolbar
3— Graph display
4— Properties icon
5— Vertical Scroll bar
6— Zoom controls
7— Slider bar
8— Navigation toolbar
9— Parameter text list
10—Parameter configuration tabs
Figure 11-8 Scanner Data Viewer
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Data Manager Operations
Scanner DataViewer Operation
11.5.1 Menu Bar
The menu bar at the top of the screen contains the File, View, Tools, and Help menus.
File Menu
The File menu offers the following selections (Figure 11-9):
Figure 11-9 Scanner DataViewer File menu
•
•
•
•
Load—locate and open data files, launches a navigation window
Print Graph(s)—print selected graphs
Graph(s) Print Preview—preview graphs before printing
Exit—closes Scanner DataViewer
When Print Graph(s) or Graph(s) Print Preview is selected, a dialog box opens that allows you to
choose which graphs to include, how many graphs appear on a page, and the text font
(Figure 11-10).
Figure 11-10 Choose Graphs dialog box
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Data Manager Operations
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Scanner DataViewer Operation
To print graphs:
1. Select the desired parameters. A checked box indicates the graph will be printed. Select again
to deselect the parameter.
2. Select Change to modify the font, this opens a standard Windows font dialog box.
– a. Modify the font as desired.
– b. Select OK to close the font dialog box.
3. Once all selections are made, select OK.
A print dialog box opens.
4. Select OK.
a. If Print Graph(s) was selected, the file is sent to the printer.
b. If Graph(s) Print Preview was selected, a preview window opens. Select the printer icon
(Figure 11-11) to send the file to the printer.
Figure 11-11 Print preview window
View Menu
The View menu allows you to change how data is displayed on the screen (Figure 11-12).
Figure 11-12 Scanner DataViewer View menu
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Data Manager Operations
Scanner DataViewer Operation
Select from the following menu options:
• Text Only—shows all parameters and their values as text only
• Graphs Only—shows all parameters as graphs only
• Text and Graphs—shows all parameters and their values as text in the left panel of the
screen, and shows them as graphs in the right panel of the screen
Tools Menu
The Tools menu opens the Properties dialog box.
The Properties dialog box has two sections (Figure 11-13); Shared Graph Properties and
Individual Properties. Shared Graph Properties apply to all graphs and Individual Properties apply
to the selected graph only.
Figure 11-13 Properties dialog box
Properties dialog box selections include:
• Grid Lines—when selected, a line displays at each major division of the graphs.
• Display Item—use to view the display color of the listed items. Highlight an item and the
current color appears in the Color box.
• Change—use to change the color of the highlighted item, select to open a color palate.
• Sweep—use to adjust the number of data frames that appear on the screen (zoom in or out),
highlight and type in the desired number.
• Reset Colors—use to restore the default color settings.
• Data Item—use this pulldown menu to select individual graphs for modification.
• Auto Scale—minimum and maximum (Y axis) values automatically adjust to the signal when
the box is checked, uncheck the box if you want to custom set the values.
• Y Axis Range—use to type desired minimum (from) and maximum (to) values in the selection
boxes. This field is only active when Auto Scale is deselected.
• OK—applies the changes and closes the properties dialog box.
• Cancel—closes the properties dialog box without making changes.
• Apply—applies the changes and leaves the properties dialog box open.
i
NOTE:
The Properties icon on each graph also opens the Properties dialog box (Figure 11-8).
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Data Manager Operations
Scanner DataViewer Operation
Help Menu
The Help menu provides Scanner Viewer software version information.
11.5.2 Display Toolbar
The Display toolbar provides the following controls (Figure 11-14).
•
•
•
•
•
Exit—closes Scanner DataViewer.
Hide PID List—toggles display between parameter text and graph views.
Display Views (1 to 16)—determines how many graphs display at a time.
Scale—switches the scale values shown to the left of the graph off and on.
Sweep—switches the sweep values shown below the graph off and on.
Figure 11-14 Display toolbar
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Data Manager Operations
Scanner DataViewer Operation
11.5.3 Navigation Tools
Playback Controls
The playback controls allow you to navigate through saved data (Figure 11-15).
1— Skip Back—Allows backward movement in multiple steps.
2— Step Back—Allows backward movement in singular steps.
3— Play—Select to play.
4— Step Forward—Allows forward movement in singular steps.
5— Skip Forward—Allows forward movement in multiple steps.
6— Pause—Select to pause playback.
Figure 11-15 Playback controls
Zoom Controls
The zoom controls allow you to incrementally increase or decrease the screen magnification
(Figure 11-16).
Figure 11-16 Zoom controls
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Data Manager Operations
Scanner DataViewer Operation
Slider / Scroll Bars and Cursor
Use the slider bar to quickly navigate through the data (Figure 11-17). During playback the
number displayed on the left side of the slider bar indicates the current position of the cursor in the
data file. The cursor can be repositioned during playback or when paused, by selecting and
dragging.
Use the scroll bar (right side) to vertically scroll through the parameter list and graphs.
1— Cursor
2— Scroll bar
3— Slider bar
Figure 11-17
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Data Manager Operations
Scanner DataViewer Operation
11.5.4 Customizing the Display
The parameter text list (left side) displays parameter names and current values.
The display can be customized by selecting and dragging parameters from the text list or graph
display to a different location in the text list or in the graph display (Figure 11-18). The highlighted
parameters in the text list indicate which parameters are displayed as graphs.
i
NOTE:
The parameter text list is sortable by name and value. Select Name or Value at the top of the list
to change the sorted view.
Figure 11-18
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Data Manager Operations
Scanner DataViewer Operation
11.5.5 Customizing the Parameter List
1. The parameter configuration tabs allow you to choose between displaying all available
parameters (Complete List), or only those from a (Custom List) (Figure 11-19).
z
To customize the parameter list:
1. Select the Custom List tab (Figure 11-19).
2. Select Edit List in the custom window.
1— Edit List
2— Custom List tab
Figure 11-19
133
Data Manager Operations
Saving Files
A list of available parameters displays (Figure 11-20).
3. Select the parameters to include in your custom list. Select All and Deselect All controls are
also available to assist in the selection process.
Figure 11-20 Creating a custom parameter list
4. Select Save & Exit to close the window.
Only the parameters selected in your custom list are displayed.
11.6 Saving Files
As mentioned in the beginning of this section, the data and image files in the Data Manager folders
are also accessible from the Windows My Documents > ShopStream folder. You may access,
copy or move the files you save in the ShopStream Diagnostic Suite program from the Windows
My Documents > ShopStream folder at anytime.
The files may also be transfered to portable USB drives and then transfered to your PC. All copy,
move and save functions are accomplished using standard Windows operations.
Camera images and screenshots are saved as JPEG files and are viewable on most PCs. Data
files are saved using propriety file extensions and are not viewable on a PC. An alternative viewing
method can be used to view select data files on a PC, see ShopStream Connect™ on page 134.
11.7 ShopStream Connect™
Data files saved on your Diagnostic Tool are designed and intended to be reviewed using the Data
Manager functions as described earlier in this section. An alternative method can be used to
review select data files on a PC using ShopStream Connect.
ShopStream Connect is PC-based program that allows you to manage and view data files on a
PC. ShopStream Connect is a free program available for download at:
http://diagnostics.snapon.com/ssc
See the ShopStream Connect user manual for basic installation and operational instructions.
134
Help Operations
Chapter 12
Selecting Help from the Home screen opens this manual in a dedicated screen viewer. Navigate
through the file either by gesture scrolling on the touch screen, or with the scroll bar along the right
edge of the viewing screen. A left-to-right scroll bar appears at the bottom of the screen when
magnification is increased.
All listings in the Contents and Index are active links. Select an entry with the stylus to go directly
to that point of the document. Additional links within the text, shown in blue-colored type, also take
you to the referenced section of the manual.
12.1 Using the Help Toolbar
A simple toolbar at the top of the screen is used to adjust screen magnification and to exit Help:
Table 12-1 Help toolbar icons (sheet 1 of 2)
Name
Icon
Description
Back
Closes the help file and returns you to
the previously viewed screen.
Zoom +
Incrementally increases the screen
magnification.
Zoom –
Incrementally decreases the screen
magnification.
Reset
Restores the default screen
magnification.
Previous Page
Moves back one page in the document.
Page Counter
Shows the current page over the total
number of pages in the document.
Next Page
Moves forward one page in the
document.
More
Opens a menu of the additional options
(Hide TOC or Show TOC) shown
below.
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Help Operations
Using the Help Toolbar
Table 12-1 Help toolbar icons (sheet 2 of 2)
Name
Icon
Description
Hide TOC
Closes the contents and search column
so the document fills the screen.
Show TOC
Opens the contents and search column
if they have been hidden.
Closes the help file, and any other
open modules, and returns you to the
Home screen.
Exit
136
Chapter 13
System Settings Operations
Selecting System Settings from the Home screen opens a menu with two options:
• Paired Devices - Paired Devices allows you to check the status and pair wireless devices to
the Diagnostic Tool.
• Shop Information - Shop Information allows you to create and edit a personalized header that
is included on printed documents.
13.1 Paired Devices
Wireless devices communicate with the Diagnostic Tool to allow you work and access data
remotely while working on a vehicle. Wireless devices such as the Scan Module and
M2 Scope/Meter need to be paired, or synchronized, the first time they are used together.
z
To check the devices paired to your Diagnostic Tool:
1. Select System Settings > Paired Devices.
The paired devices screen opens (Figure 13-1).
The Paired Devices screen lists all of the devices paired to the Diagnostic Tool, and also indicates
whether or not there is active communication occurring.
Figure 13-1 Typical Paired Devices screen
The Hardware Status indicators in the lower-right corner of the Home screen provide a quick
reference to wireless device operations. The background color of the status indicator icon
137
System Settings Operations
Paired Devices
represents the condition of the wireless connectivity to that device. Icon status is shown in the
table below:
Hardware
Icon
Background
Color
Condition
Action
Scan Module
Not Paired
Pair the Scan Module to the Diagnostic Tool.
See Pairing The Scan Module on page 52 for
instructions.
Paired, but Not
Communicating
You may have moved out of range. Move the
Diagnostic Tool closer to the Scan Module to
reestablish communications. If connectivity is
not restored, perform the Recovery Procedure
on page 57.
Paired and
Communicating
Hardware status is good and Bluetooth should
be functional. Verify that the green Bluetooth
LED on the front of the Scan Module is flashing.
If there is no connectivity, perform the Recovery
Procedure on page 57.
Red
Not Paired
Pair the M2 to the Diagnostic Tool. See Paring
the M2 Scope/Meter on page 138 for
instructions.
Grey
Paired, but Not
Communicating
You may have moved out of range. Move the
M2 closer to the Diagnostic Tool to reestablish
communications.
Blue
Paired, and
Communicating
Hardware status is good and Bluetooth is
communicating.
Red
Grey
Blue
M2 Scope/Meter
13.1.1 Scan Module Pairing
For detailed information on the use and pairing of the Scan Module, see Scan Module Operation
on page 51.
13.1.2 Paring the M2 Scope/Meter
i
NOTE:
The M2 Scope/Meter is optional equipment for some Diagnostic Tools and may not be included
with your Diagnostic Tool kit. For detailed operation instructions, see the M2 Scope/Meter
instructions supplied with your M2 and/or Diagnostic Tool. M2 operation instructions can also be
found on our website, see the Contact Information section in the front of this manual for website
address information.
Pairing is the wireless connection (identification) process used to connect the M2 Scope/Meter to
your Diagnostic Tool. The M2 Scope/Meter needs to be paired (connected) to the Diagnostic Tool
for remote operation.
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System Settings Operations
Paired Devices
The M2 Scope/Meter only needs to be paired once before it’s initial use. The connection
configuration should remain in memory for all future uses. If the connection configuration is
removed or lost the pairing procedure will need to be repeated.
Before pairing, make sure the M2 Scope/Meter and the Diagnostic Tool have fully charged
batteries, or are connected to their AC/DC power supplies. It is highly recommended that both
devices be powered by their respective AC/DC power supplies during the paring operation. The
two devices to be paired should also be in close proximity to each other, and in an area that is
relatively free of radio frequency interference.
i
NOTE:
The M2 Scope/Meter can only be paired with one Diagnostic Tool at a time.
z
To pair the M2 Scope/Meter with the Diagnostic Tool:
1. Turn on the Diagnostic Tool and M2 Scope/Meter.
2. Set the M2 Scope/Meter Rotary Switch to the oscilloscope position.
3. Press and hold the F1 key of the M2 Scope/Meter to open the alternate menu.
An alternate menu option for the F4 key is now displayed.
4. Press the F4 key (once) to enable Bluetooth Discovery. Enabling Bluetooth Discovery allows
the M2 Scope/Meter to be identified and paired to the Diagnostic Tool.
The F4 field on the screen switches to inverse video (white on black) when the Bluetooth
Discovery mode becomes enabled (Figure 13-2).
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Figure 13-2 Bluetooth Discovery (shown enabled “on”)
139
System Settings Operations
Paired Devices
5. With Bluetooth Discovery enabled, turn the M2 Scope/Meter Rotary Switch to the Remote
Functions position (Figure 13-3).
Figure 13-3 Rotary switch Remote Functions setting
6. Select the System Settings icon on the Home screen of the Diagnostic Tool.
7. Select Paired Devices from the menu.
8. From the Paired Devices menu select Add from the toolbar.
9. When prompted select OK from the toolbar.
The Diagnostic Tool searches for compatible wireless devices, then displays the results. The
M2 Scope/Meter is typically listed as “VERDICT M2-” plus six digits of the unit’s serial number.
10. Select the M2 Scope/Meter from the search results list (Figure 13-4).
Figure 13-4 Typical Device selection
140
System Settings Operations
Paired Devices
A “in progress” message displays during the pairing procedure, which takes several seconds.
The Paired Devices screen displays once the procedure completes (Figure 13-5).
Figure 13-5 Typical Paired Devices screen
11. Select the Home icon on the toolbar to return to the Home screen.M2 Scope/Meter
12. After the M2 Scope/Meter has been successfully paired, turn the M2 Scope/Meter Rotary
Switch to the oscilloscope position.
13. Press and hold the F1 key to open the alternate menu.
14. Press the F4 key (once) to turn off (disable) Bluetooth Discovery mode.
The F4 field on the screen switches to normal video (black on white) when the Bluetooth
Discovery mode is inactive (Figure 13-6).
Once the M2 Scope/Meter is initially paired with the Diagnostic Tool, additional pairing is not
necessary. Although the discovery mode has been disabled, the two-paired devices
automatically seek and find each other when they are both powered on. The M2 Scope/Meter
becomes “invisible” to other Bluetooth devices whenever Bluetooth Discovery is disabled.
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Figure 13-6 Bluetooth Discovery (shown disabled “off”)
141
System Settings Operations
Shop Information
13.2 Shop Information
This option allows you to add personalized shop information that can be included on printed data
files. Selecting opens a form that can be filled in using the virtual keyboard. Select OK when the
form is complete and the information is saved.
z
To add Shop Information:
1. From the Home screen select System Settings.
2. From the System Settings menu select Shop Information.
The Shop Information dialog box opens (Figure 13-7).
Figure 13-7 Sample Shop Information dialog box
3. Select within any of the information fields and the virtual keyboard opens.
4. Use the virtual keyboard to fill in the Shop Information form.
As an alternative, you can connect a USB keyboard to a USB jack on the Diagnostic Tool and
use it to enter information into the form.
142
System Settings Operations
i
Shop Information
NOTE:
The screen does not scroll. Use the Top and Bottom icons on the right side of the virtual keyboard
relocate the keyboard on the screen so that you can complete the form (Figure 13-8).
Figure 13-8 Virtual keyboard Top and Bottom icons
5. Close the virtual keyboard and review the information once all the fields have been filled in.
6. Select OK from the toolbar to save the Shop Information, or Cancel to close the Shop
Information dialog box without saving.
The Shop Information screen closes and the screen returns to the System Settings menu.
143
Chapter 14
SureTrack
Designed to help you improve diagnostic accuracy and reduce repair time, SureTrack is a
comprehensive source of expert knowledge for professional technicians, combining diagnostic
experience and detailed parts replacement records.
SureTrack offers this exclusive list of features:
• Access to multiple resources through a single intelligent lookup
• Verified parts replacement records shows which parts are most frequently replaced to
successfully complete repairs for symptoms, codes and vehicles similar to the one in your bay
• Real Fixes harvested from millions of successful repair orders.
• Guided Component Tests and waveform library gathered through on-vehicle tests for a
confident diagnosis
• OEM campaign alerts – never forget to check for TSBs and recalls again
• Up-to-the-minute intelligence based on vehicles in service bays nationwide
SureTrack can be accessed in multiple ways:
• While viewing DTCs in Scanner mode
• Selecting the SureTrack icon from the Home screen
• Opening the SureTrack website (askatech.com) using a web browser on your Diagnostic Tool
or a device with Internet access
14.1 SureTrack Authorization and Registration
SureTrack is included with current Diagnostic Tool system software. To use SureTrack you must
have the current software upgrade installed on your Diagnostic Tool.
As a reminder to keep your software current and retain your access to SureTrack, software
upgrade reminder messages will display periodically when new software upgrades are available
(Figure 14-1). To purchase software upgrades or join the software subscription program, see your
Snap-on Representative.
Selecting OK will close the message box until the beginning of the next month when it will appear
to remind you again. Selecting Snooze 1 Week will close the message box for approximately one
week and then it will re-appear.
Figure 14-1 Software Upgrade Reminder Message
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14.1.1 SureTrack Authorization Code
When you purchase a software upgrade from your Snap-on Representative, you will receive a
SureTrack authorization code. The authorization code is printed on your sales receipt.
Authorization codes are 12 digit alpha-numeric codes (e.g. 123ABCAP4-US).
i
NOTE:
If you are currently in the Software Subscription program, you will receive your SureTrack
authorization code by mail upon the new software upgrade release. Subscription software
upgrades are installed using the Subscription Upgrade Manager program installed on your
Diagnostic Tool.
Each time you purchase an a diagnostics software upgrade you will be provided a new SureTrack
authorization code. The authorization code will expire shortly after the release of the next
concurrent software upgrade. To log in with a new authorization code, see SureTrack Log In on
page 146.
14.1.2 SureTrack Account Registration
If you are a new member (do not have an existing SureTrack account), you will need to complete
the online registration form before you can use SureTrack. Use the following procedure to register.
If you have an existing SureTrack account, see SureTrack Log In on page 146.
1. Navigate to the SureTrack website Login page, using one of the following procedures:
– Select the SureTrack icon from the Home screen of your Diagnostic Tool and enter your
vehicle information, or
– Open the SureTrack website using your web browser, see Using the SureTrack Website
on page 152.
2. From the SureTrack website Login page, select the Join Now icon (Figure 14-2) on the right
side of the screen to open the registration form (Figure 14-3).
Figure 14-2 SureTrack Website Login Page (Join Now icon)
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3. Enter your SureTrack authorization code (Figure 14-3).
Figure 14-3 SureTrack Website Registration Form
4. Enter your personal information and check the license agreement check box.
5. Select Submit.
Upon successful registration, you will be able to access SureTrack. For additional SureTrack
information, see the following sections: Using SureTrack in Scanner Mode on page 148, Starting
SureTrack from the Home Screen on page 151, and Using the SureTrack Website on page 152.
14.2 SureTrack Log In
Use the following procedure, if you already have an existing SureTrack account and need to:
• log in normally, or
• enter a new SureTrack authorization code to log in
If you do not have an existing SureTrack account, see SureTrack Authorization and Registration
on page 144 for log in instructions.
1. Navigate to the SureTrack website Login page, using one of the following procedures:
– Select the SureTrack icon from the Home screen of your Diagnostic Tool and enter your
vehicle information, or
– Open the SureTrack website using your web browser, see Using the SureTrack Website
on page 152.
2. From the SureTrack website Login page, enter your username and password (Figure 14-4).
3. (Optional) Select the Remember Me check box, to save your login information and stay
continually logged in to SureTrack (Figure 14-4).
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Figure 14-4 SureTrack Website Login Page (Login fields and Remember Me check box)
4. Select Login. One of two results can be expected.
• Upon successful log in, you will be able to access SureTrack. If you were not able to log in,
verify and re-enter your username and password.
• If your SureTrack authorization code has expired, you will be automatically redirected to the
SureTrack authorization renewal page (Figure 14-5), proceed to step 5.
For additional SureTrack information, see the following sections: Using SureTrack in Scanner
Mode on page 148, Starting SureTrack from the Home Screen on page 151, and Using the
SureTrack Website on page 152.
5. If you have purchased a software upgrade, enter your NEW SureTrack authorization code
(found on your sales receipt) (Figure 14-5).
– To use SureTrack you must have the current software upgrade installed on your
Diagnostic Tool. When you purchase a software upgrade from your Snap-on
Representative, you will receive a SureTrack authorization code.
6. Select Renew.
Figure 14-5 SureTrack Authorization Renewal Login Page
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14.3 Using SureTrack in Scanner Mode
SureTrack repair information can be accessed while reviewing DTCs in Scanner Mode, to provide
you with diagnostic information specific to the DTC selected. Available DTCs are displayed in a list
that includes the DTC, a brief description, and a Fix It! icon (Figure 14-6).
Selecting the Fix It! icon provides the following SureTrack menu options:
• Common Replaced Parts Graph
• Dashboard Feature Information
Before using SureTrack, you must be logged in, see SureTrack Log In on page 146. If you are not
logged in to SureTrack, a message box will appear on the Display Codes screen (e.g.“SureTrack
Content May Be Available! Click here for more information.”). Selecting the message box will open
the SureTrack login page.
14.3.1 Common Replaced Parts Graph
The Common Replaced Parts graph (Figure 14-6) shows the percentage of verified fixes (using
the parts listed) derived from the total number of repairs by mileage. The example below indicates
that based on 41 repairs (intake airflow sensor replacement) involving vehicles with up to 200k
miles, approximately 33% of the repairs occurred at 125k miles. For additional information, see
“Common Replaced Parts Graph” on page 148.
Figure 14-6 Common Replaced Parts Graph
1— Common Replaced Part Graph icon—toggles Common Replaced Parts graph display
on/off.
2— Common Replaced Part Graph
3— Fix It! icon—opens Dashboard Feature Information
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14.3.2 Dashboard Feature Information
Dashboard Feature Information includes:
• Detailed DTC Information
• Related Tips, Real Fixes and Repair Information
SureTrack will display detailed information about the current DTC describing code setting
conditions, possible symptoms, system operation and possible solutions (Figure 14-7). In
addition, other reference links may be provided such as schematics and illustrations.
Figure 14-7 “Fix It!” DTC Information
Menu options are also provided for the following:
Related Tips—opens a list of tips that may include information that is related to the current DTC
(Figure 14-8).
Figure 14-8 Related Tips Screen
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Real Fixes—opens a list of tips related to the current DTC that have been gathered from actual
shop repair orders and presented in a Complaint, Cause, Correction format (Figure 14-9).
Figure 14-9 Real Fixes Screen
Repair Information—opens the ShopKey Pro website, See “Repair Information Operations” on
page 111 for additional information (Figure 14-10).
Figure 14-10 ShopKey Pro Login Screen
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Starting SureTrack from the Home Screen
14.4 Starting SureTrack from the Home Screen
Selecting the SureTrack icon from the Home screen, allows you to access SureTrack, without
connecting the scanner module to a vehicle. This allows you to quickly access SureTrack
diagnostic information at anytime. A vehicle must be identified to access SureTrack.
1. Select the SureTrack icon from the Home screen.
2. A vehicle identification sequence begins if there is no active vehicle. Follow the screen
prompts to select the year, make, model, submodel, engine, and system of the vehicle
(Figure 14-11).
If an active vehicle is detected, a confirmation message will display providing the following
options.
a. Select OK to continue with the identified vehicle.
b. Select Cancel to identify a different vehicle.
Figure 14-11 Active Vehicle Confirmation Message
After the vehicle identification process is complete, the SureTrack website opens. See Using the
SureTrack Website on page 152 for additional information.
Before using SureTrack, you must be logged in, see SureTrack Log In on page 146.
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14.5 Using the SureTrack Website
The following section provides basic instructions and information for using the SureTrack website.
For additional information, see the FAQ page on the SureTrack website. The FAQ page link is
located on the bottom of the SureTrack Login page (Figure 14-12).
SureTrack website address: http://www.askatech.com
While operating the Diagnostic Tool the SureTrack website opens automatically when you are
directed to log in to SureTrack or can be opened by:
– Selecting the SureTrack icon on the Home screen and identifying a vehicle, see Starting
SureTrack from the Home Screen on page 151
or
– Using the web browser on your Diagnostic Tool or on a device with Internet access
Before using SureTrack, you must log in. For log in instructions, see SureTrack Log In on
page 146.
14.5.1 SureTrack Home Page
After you log in, the SureTrack website opens to the Home page (Figure 14-12):
Figure 14-12 SureTrack Home Page
1— Navigation Bar—located along the left-hand side of the page is used to access the main
functions of SureTrack.
2— Header Bar—located across the top of the page used to select vehicles and perform
keyword searches.
3— Main Screen—the center portion of the page presents content based on the vehicle
attributes and keywords selected.
4— Logout icon—select to log out of SureTrack
5— FAQ icon—select to open the frequently asked questions page
6— Hide/Show icon—toggles the Navigation Bar display between icon and text views.
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Main Screen
The Main screen is the active field that displays search results, SureTrack Tips, and other data
that is available for the vehicle. The display varies depending upon which Navigation Bar function
is active.
The Main screen also has tabs that allow you to switch between functions. Which tabs are
available depends upon which function is selected on the Navigation Bar.
Header Bar
The Header Bar consists of two rows of options that run across the top of the page. The upper row
may include:
• Select Vehicle/Change Vehicle icon
• Active vehicle description
• TSB/Recall/Campaign icon
The lower row may include a series of tabs that allow you to switch between functions, and a
search field for entering keywords to locate information. What is available from the tabs changes
depending upon which function is selected on the Navigation Bar.
Select Vehicle/Change Vehicle
The Select Vehicle/Change Vehicle icon is used to identify the active vehicle to SureTrack. Vehicle
attributes are selected from a sequence of option lists. Make a selection to advance through the
lists. Once an active vehicle is identified, search data is filtered so that only information that
applies to the identified vehicle is shown.
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NOTE:
To ensure a more accurate search, it is recommended that you should make a complete vehicle
selection by choosing all of the attributes.
Select the Change Vehicle icon at any time to modify the attributes of the active vehicle. Select
from the list on the left-side of the screen to change individual attributes of the active vehicle. The
Clear All icon at the bottom of the list erases all of the vehicle attributes. Select Use This Vehicle
icon in the upper-right corner of the screen to implement changes once they are made.
TSB/Recall/Campaign
Technical Service Bulletins from the original equipment manufacturer (OEM), recalls ordered by
the National Highway Traffic and Safety Administration (NHTSA), and campaigns from the OEM
that apply to the active vehicle are accessible from the TSB/Recall/Campaign icon. An icon
appears on the icon if any TSB, recall, or campaign information is available for the selected
vehicle (Figure 14-13).
Figure 14-13 Sample TSB/Recall/Campaign Icon
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Available items are listed in order; recalls first, followed by any campaigns, then service bulletins.
The most recent is at the top of the list when multiple documents are available (Figure 14-14).
Selecting a listed item opens the complete text of the recall or campaign. TSBs are grouped by
year, select the plus sign (+) alongside a year to expand the list.
Figure 14-14 TSB/Recall/Campaign Window
Select the Back icon on your web browser to close the TSB/Recall/Campaign window.
Navigation Bar
The icons on the Navigation are used to access the main SureTrack functions. Navigation Bar
options include:
• My SureTrack—shows the latest questions and fixes, along with the SureTrack Pulse and
Leaderboard. See My SureTrack on page 155.
• Dashboard—shows the current search results for the active vehicle. See Dashboard on
page 156.
• Ask the Experts—use to post a question to the community. See Ask the Experts on
page 158.
• Enter a Tip—use to share your personal repair experience with the community. See Enter a
Tip on page 160.
• Add a Waveform or PID Graph—use to attach supporting images and files to an existing tip.
See Add Waveform/PID Graph on page 160.
• My Profile—allows you to customize how your profile appears to the community. See My
Profile on page 160.
• Support—opens a message box for contacting Customer Service by e-mail, a link to the
Frequently Asked Questions (FAQ) page, as well as a phone number for contacting the
Support Center. See Support on page 160.
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14.5.2 My SureTrack
Selecting My SureTrack opens your personal SureTrack page, which is also the page that
displays when you first login to SureTrack.
A search field is located on the Main screen and can be used to search for codes, symptoms and
tips, or other options by keyword.
Multiple options are available from the Header Bar tabs (Figure 14-15):
• Home—displays the SureTrack Leaderboard, links to Latest Fixes, Latest Questions,
SureTrack Pulse, and a search field.
•
•
•
•
My Questions—opens a list with links to questions that you have posted to the community.
My Stuff—opens a list of Tips that you have created.
Following—opens a list with links to Tips and discussions you are actively participating in.
Viewed—opens a list with links to Tips that you recently visited.
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Figure 14-15 My SureTrack Page Tab Options
The following features, are also be available from the My SureTrack Main screen:
• Leaderboard, see Leaderboard on page 156.
• Latest Fixes and Questions—displays a list of the latest Questions and Fixes posted by
active Community members in chronological order
• SureTrack Pulse—displays a list of recent Questions and Fixes posted by active Community
members
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Leaderboard
• The Leaderboard shows the top ranked SureTrack community members. Community
members are awarded points for answering questions, and those that gather the most points
show on the Leaderboard. For additional information on asking questions, see Ask the
Experts on page 158.
Leaderboard points are awarded as follows:
• 1 point is awarded for answering a question.
• 5 points are awarded if your answer is rated as a “Good Answer” by the SureTrack community
member who asked the question.
• 10 points are awarded if your answer is rated as the “Best Answer” by the SureTrack
community member who asked the question.
Bonus points are awarded for:
• An extra 15 points every time three Best Answers are provided in the week.
• An extra 10 points for a combination of 3 Good Answers and Best Answers per week.
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NOTE:
Answers can only be counted once for bonus points.
14.5.3 Dashboard
Selecting Dashboard displays search results for the active vehicle. Search results may be listed
in several categories (not all categories are available for all vehicles). Tabs across the top allow
you to select results by category (e.g. SureTrack, Component Test and Library).
SureTrack Tab
The SureTrack tab displays the following information:
• Tips—presents a list of Tips that directly correlate to your search criteria. Select a tip from the
list to open and review the complete Tip (Figure 14-16). For addition information, see “About
SureTrack Tips” on page 157.
Common Replaced Parts Graph—when a tip is selected the Common Replaced Parts graph
appears at the top the Dashboard page. The graph shows the frequency with which parts,
commonly related to the Tip, are replaced and at what vehicle mileage. The data in the
Common Replaced Parts graph is actual data extracted from millions of recorded repair
orders from shops all around the country. For additional information, see “Common Replaced
Parts Graph” on page 148.
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Figure 14-16 SureTrack Tip
• Related Tips—presents a list of Tips that may include information that pertains to your
search, even though they are not an exact match to your search criteria.
• Related Real Fixes—presents a list of successful repairs for problems similar to the one in
your search.
• Community—presents a list of Tips that have been gathered from actual shop repair orders
and are presented in an easy to understand Complaint, Cause, Correction format.
About SureTrack Tips
SureTrack Tips are concise and complete descriptions of a real fix for a particular vehicle repair
issue. A SureTrack Tip is a combination of proven fixes and vehicle specific data we have
collected and analyzed into an all-in-one information source to help you fix vehicle problems
quickly and easily (Figure 14-16).
On SureTrack you can search for Tips or enter your own Tip to help other community members
resolve vehicle issues. There are 3 types of SureTrack Tips:
• Snap-on Certified Tips—these proven tips have gone through rigorous review by experts.
• Real Fix Tips—these tips are gathered from actual shop repair orders and are presented in
an easy to understand Complaint, Cause, Correction format.
• SureTrack Community Tips—these are Tips that have been created by members of the
SureTrack community.
If you have a new fix to a specific problem, you can create a Tip to share this information with other
technicians. See “Enter a Tip” on page 160.
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Component Test Tab
The Component Test tab on the Dashboard page, provides specific component operational
information on how to locate the component on the vehicle, how to set up a meter to test the
component, the best place on the vehicle to connect the meter, component connector pin
assignments, and what readings you should expect to see.
Library Tab
The Library tab on the Dashboard page, provides data graphs and/or waveforms associated with
the selected Tip and vehicle. This is a comprehensive collection of test results gathered through
actual on-vehicle tests, so you know exactly what to look for when performing your own tests. Data
graphs and lab scope waveforms provide a point of reference to help you verify faulty parts.
14.5.4 Ask the Experts
Selecting Ask the Experts opens a series of text entry forms that allow you to ask a question to
the SureTrack community.
Questions and Answers
Asking Questions
SureTrack provides answers, but you must first ask a question in order to receive an answer.
Begin using SureTrack by asking a question of the Community. Select See Examples in the
upper-right portion of the screen to view samples of well written questions (Figure 14-17).
Figure 14-17 Example Question
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z
To ask a Question:
1. If not already done, select either Select Vehicle or Change Vehicle on the Header Bar and
enter the identifying attributes of the vehicle you would like to ask a question about.
2. Select Ask the Experts on the Navigation Bar along the left-side of the screen to open the
page.
3. Enter a Subject for the question (4 to 10 words).
4. Complete the form:
– Symptoms—this is where you describe how the vehicle is behaving.
– Diagnostics Steps Performed/Parts Replaced—include any previous diagnostic tests
that you performed, including the results of those tests. Also list any parts that were
replaced during previous diagnostic work.
– Your Question—compose a clear and concise question to ask the community. Be sure to
be descriptive and concise when asking your question. Select See Examples in the
upper-right corner of the page to review examples of how to construct a good question.
The Attach Files icon at the left-side bottom of the page allows you to include images or other
supporting data with your question. Select Attach Files and a selection window opens for
locating items on your computer and attaching them.
Use the Preview icon at the right-side bottom of the page to see how your question will be
presented to the community before you actually post it.
Use the Cancel icon at the right-side bottom of the page to delete your question.
Use the Submit icon at the right-side bottom of the page to ask your question.
Check the Follow box if you want to get e-mail notifications when other members edit or
comment on your question.
Closing a Question
Questions that you post to the community need to be closed once the vehicle repair issue has
been resolved. You are encouraged to document the fix, and an important part in doing so is to
provide information on what actually fixed the vehicle. This makes it possible for other SureTrack
community members to use the information as well. To close a question select the Close
Question icon on the right side of your question. Your question is now converted to a SureTrack
Community Tip. Unless you have already done so, you will be asked to award Best Answer and
Good Answer ratings to reward those community members that helped you as part of closing the
question. This awards Leaderboard points to those community members that assisted you.
Rating Answers
Rating answers is one way to give back to the SureTrack community. The member that originally
asked the question gets to select a Good Answer and a Best Answer from all the responses. The
community member that provided the Good Answer or Best Answer to a question is recognized for
their contribution.
About Good Answers and Best Answers:
• Only one answer can be rated Best Answer.
• More than one answer can be rated Good Answer.
• Only the SureTrack community member that asked the question can rate the answers.
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14.5.5 Enter a Tip
Selecting Enter a Tip opens a text entry form where you can enter you personal repair experience
to share with the community.
z
To create a new Tip:
1. Select either Select Vehicle or Change Vehicle from the Header Bar and enter all of the
identifying attributes of the vehicle you are writing the Tip about.
2. Select Enter a Tip from the Navigation Bar.
3. Enter your Tip Title in the Title field.
4. Compose your tip in the Content field. Include as much information as possible, while keeping
the information concise and to the point. A tip should provide accurate information that is easy
to read, understand, and follow.
5. Select Submit once you are satisfied with your Tip.
For additional information, see “About SureTrack Tips” on page 157.
14.5.6 Add Waveform/PID Graph
Selecting Add a Waveform/PIDGraph opens a data entry form that allows you to attach a file
sample of a graph or similar image. To submit the image you must complete all the required entries
including Title, File (attach) and the five drop-down list items in the Tags menu box. When you are
finished, select the Submit icon.
14.5.7 My Profile
Selecting My Profile opens your personal identification page. The Header Bar tabs allow you to
create your SureTrack identity, and to establish filters for the type of information that will be sent
to you:
• User Profile—information that you include here determines how you are presented to the
community.
• Vehicle Selection—use to set up a list of preferred vehicles. The preferred list limits the
choices that display on the “Select Vehicle” list to specific years, makes, and systems.
• Expert Subscriptions—allows you to share your knowledge by alerting you when there is a
question related to an indicated area of your expertise.
• Communication—use to configure what type of information from the community will be
e-mailed to you.
14.5.8 Support
Selecting Support opens a message box to report problems with the website and to make general
suggestions. The SureTrack customer support phone number is also listed.
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Chapter 15
ShopStream Update Tool
(SST)
The ShopStream Update Tool (SST) is a maintenance program that automatically keeps your
diagnostic software up-to-date.
The following terms are used in this section and throughout this manual as described below:
• Software Upgrade - a new diagnostic software version. Software upgrades include new and
enhanced coverage and features for subscribed Snap-on diagnostic tools.
• Software Update - a service release “update” for a existing diagnostic software version
For clarity, throughout this document the term “software update(s)” will be used to collectively
describe “software updates, upgrades and SST program updates” using the SST, except where
noted.
The ShopStream Update Tool program downloads and installs:
• Diagnostic software upgrades (subscribed tools only)
• Diagnostic software updates
• SST program updates
When connected to the Internet, the SST automatically checks for new software updates. This
automatic check also occurs every time the diagnostic tool is turned on. If a software update is
available, the SST will download it.
The SST is a low priority program that only downloads software updates when unused bandwidth
is available. If other programs are running that communicate over the Wi-Fi network, such as a
browser or instant messaging, the download may be temporarily suspended. This allows you to
continue normal diagnostic tool operation, without interruptions or loss of performance.
15.1 Basic Operation
The SST program is normally running in the Windows background and available from the
Windows system tray. The program can be accessed as follows:
• SST icon in the Windows system tray - opens the SST program menu
• SST program selection from the Windows “All Programs” or “Startup” menus - starts
the SST program and adds the SST icon to the Windows system tray
i
NOTE:
If necessary, select the expand
arrow to see the SST icon in the system tray.
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ShopStream Update Tool (SST)
Basic Operation
Figure 15-1 SST Icon in system tray
Selecting the SST icon from the system tray provides the following menu choices:
• Check for Updates - Allows you to manually check for software updates anytime. See
Manual Download on page 163.
• Show Progress - allows you to check the status of an active download
• Settings - provides SST program options:
– Turn on/off automatic software installation. Applies only for SST program updates. The
default setting is “on” (box checked).
– Set the hourly interval for the SST to check for software updates (choose number 2 to
168). Applies to SST program updates, and diagnostic tool software
upgrades/updates. The default interval is 4 hours.
Figure 15-2
• About - displays the SST program software version number
• Exit - closes the SST program
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Manual Download
15.2 Manual Download
This section describes the basic procedures for manually downloading software updates and
upgrades.
Normally, the SST will automatically detect and download software. If necessary, use the following
procedure to manually check for and download software.
i
z
NOTE:
Software Subscription Customers Only - It is recommend that you download software
upgrades when not actively using the diagnostic tool. Download times will vary as they are
dependent on the file size of the upgrade (some upgrades may exceed 3Gb) and your connection
speed. It is suggested that you start the download at the end of your day and let it run overnight.
For software upgrade installation instructions, see Installing Software Upgrades on page 166.
To manually download software:
1. Select the SST icon in the system tray to open the menu (Figure 15-3).
Figure 15-3 ShopStream Update Tool icon and menu
2. Select Check for Updates from the menu.
A series of message boxes will display as the SST searches for updates (Figure 15-4).
Figure 15-4 Typical - Checking for Updates message
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Manual Download
Once the search is complete, one of two results are expected:
– If no updates are found, the message box closes and a “No updates available” message
displays. Select the message to close it.
– If updates are found, they will automatically begin to download (Figure 15-5).
Figure 15-5 Typical - Downloading update window
i
NOTE:
The percentage status bar may not always be displayed while downloading (Figure 15-5).
3. During an active download, two options are available:
– Minimize—closes the message box. The download continues as a background task and
the diagnostic tool can be used normally. Select Show Progress from the SST icon menu
at any time to reopen the message box and check the status of the download.
– Cancel—stops and cancels the download and closes the message box. If you select
Cancel, and choose to re-start the download again, the download will start from the
beginning.
4. Once the download completes, it must be installed. See the applicable instructions for
Installing Software Updates on page 165 or Installing Software Upgrades on page 166.
For SST program updates (only) - if you have the Automatic Update setting ”on”, the update
will be installed automatically. See Automatic Update setting in Basic Operation on page 161
for additional information.
If you have the Automatic Update setting “off”, the SST program must be manually
installed. See Installing Software Updates on page 165.
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NOTE:
If the Internet connection is interrupted during a download, the download is suspended and a
“network unavailable” message displays. The message disappears and the download resumes
automatically once the Internet connection is restored.
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15.3 Installing Software Updates
When a software update is ready for installation, an installation update message will appear
(Figure 15-6). You can select the message or the SST icon from the system tray at anytime to start
the software update installation process.
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Figure 15-6 Typical update installation message
i
NOTE:
Before installing a software update, have your Scan Module and USB cable available. The
software update may include Scan Module firmware updates that need to be installed.
z
To install a software update:
1. Select the software update available message (Figure 15-6), or the SST icon from the system
tray.
A software update installation window will display (Figure 15-7).
Figure 15-7 Typical update installation window
2. Select an installation option to continue:
– Install Now—starts the software update installation. Proceed to step 3.
– Install Later—closes the message. The message will reappear at a later time as a
reminder.
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i
Installing Software Upgrades
NOTE:
If Install Later is chosen, you can select the SST icon from the system tray to restart the
installation at anytime.
3. Close the ShopStream Diagnostic Suite application. The ShopStream Diagnostic Suite
should remain closed until the software installation has completed.
4. Follow the on-screen instructions to complete the installation.
5. After the installation is complete, open the ShopStream Diagnostic Suite application.
6. Select Scanner from the Home Screen. If a Scan Module firmware update has been received,
a “Scan Module firmware update” message will display. Proceed to Updating Scan Module
Firmware on page 60.
– If the Scanner opens normally and no update message is displayed, proceed to step 7.
7. Turn the diagnostic tool off, then turn it on (re-boot).
8. From the toolbar, select Menu > HELP > Version Info to confirm the new version number is
installed.
15.4 Installing Software Upgrades
This section is ONLY applicable if you are currently in the software subscription program.
i
NOTE:
It is recommended that you perform software upgrade installations Monday – Friday, during
business hours to ensure customer care representatives are available for support. The installation
will take approximately 30 minutes. If the installation is interrupted, Contact Snap-on Diagnostics
Customer Care for assistance. See the Snap-on contact information at the front of this manual.
i
NOTE:
Before installing a software upgrade, have your Scan Module and USB cable available. The
software upgrade may include firmware updates that need to be installed to the Scan Module.
z
To install a software upgrade:
1. Select the software upgrade available message (Figure 15-8), or the SST icon from the
system tray.
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$SJUJDBMVQEBUFBWBJMBCMF$MJDLIFSFUPJOTUBMM
Figure 15-8 Typical upgrade installation message
166
ShopStream Update Tool (SST)
Installing Software Upgrades
An upgrade installation window will display (Figure 15-9).
5IFGPMMPXJOHVQEBUFIBTCFFOEPXOMPBEFETVDFTTGVMMZ
#VOEMF7&3%*$5BOE7&364%JBHOPTUJD4PGUXBSF
6QHSBEF%FUBJM
*OTUBMM/PX
*OTUBMM-BUFS
Figure 15-9 Typical upgrade installation window
2. Select an installation option to continue:
– Upgrade Detail—opens a PDF file describing the details of the software upgrade,
including any accessories that may be required.
– Install Now—starts the software upgrade installation. Proceed to step 3.
– Install Later—closes the upgrade message. The upgrade available message reappears
at a later time as a reminder.
i
NOTE:
If Install Later is chosen, you can select the SST icon from the system tray to restart the
installation at anytime.
3. Close the ShopStream Diagnostic Suite application. The ShopStream Diagnostic Suite
should remain closed until the software installation has completed.
4. Follow the on-screen instructions to complete the installation.
5. After the installation is complete, open the ShopStream Diagnostic Suite application.
6. Select Scanner from the Home Screen, if a Scan Module firmware update has been received,
a “Scan Module firmware update” message will display, proceed to Updating Scan Module
Firmware on page 60.
– If the Scanner opens normally and no update message is displayed, proceed to step 7.
7. Turn the diagnostic tool off, then turn it on (re-boot).
8. From the toolbar, select Menu > HELP > Version Info to confirm the new version number is
installed.
9. To activate your SureTrack access that comes with your new software upgrade, see
SureTrack on page 144.
167
Chapter 16
Maintenance
This section covers how to care for your Diagnostic Tool components.
16.1 Diagnostic Tool
Perform the following services on your Diagnostic Tool on a routine basis to keep it in top
condition.
16.1.1 Cleaning the Touch Screen
The touch screen can be cleaned with a soft cloth and alcohol or a mild window cleaner.
IMPORTANT:
Do not use any abrasive cleansers or automotive chemicals on the touch screen.
16.1.2 Calibrating the Touch Screen
The touch screen can be calibrated for accuracy using the PenMount (PM) utility of the Diagnostic
Tool.
z
To calibrate the touch screen:
1. From the Windows toolbar select Start > PenMount Control Panel.
Figure 16-1 Starting the calibration program
2. In the PM Control Panel; highlight PenMount 6000 RS232 and select Configure.
168
Maintenance
Diagnostic Tool
3. Select one of two calibration options:
Figure 16-2 Selecting a calibration option
– Standard—uses 5 points on the screen to quickly bring the Diagnostic Tool into
calibration. Use the stylus to calibrate the screen.
– Advanced—uses 9, 16, or 25 points on the screen to accurately bring the Diagnostic Tool
into calibration. Use the dropdown menu to select the number of points, a stylus is
required to calibrate the screen.
4. Select and hold the center of each red box that displays in sequence.
Figure 16-3 Sample calibration target
5. Select OK to close the dialog boxes once the calibration is complete.
169
Maintenance
Diagnostic Tool
Extended Desktop Touch Screen Calibration
Special consideration must be given to calibrating the touch screen when the Extended Desktop
feature of the Diagnostic Tool is used with an external monitor and the optional docking cradle. If
the standard calibration method does not restore touch screen accuracy to a Diagnostic Tool with
extended desktop, use one of the procedures that follow.
z
To calibrate the touch screen without the Diagnostic Tool installed in docking cradle:
1. From the Windows toolbar select Start > Control Panel > Display.
The Display Properties dialog box opens.
2. From the dialog box select Settings > Advanced.
The Default Monitor and Intel Driver dialog box opens.
3. From the dialog box select the Display Config tab.
4. From the Display Config tab, select LVDS (clone) CRT from the Display Configuration
dropdown menu (Figure 16-4).
Figure 16-4 Sample Display Config tab
5. Select Apply.
6. Close the dialog boxes and the Control Panel window.
7. Calibrate the touch screen using the standard procedure.
i
NOTE:
This method disables the extended desktop. The same calibration issue arises if the extended
desktop is used again.
170
Maintenance
z
Diagnostic Tool
To calibrate the touch screen with the Diagnostic Tool installed in docking cradle:
1. With the Diagnostic Tool installed in the docking cradle, connect a USB keyboard and an
external monitor.
IMPORTANT:
The Intel Graphics Display Config should be set to “LVDS (extended) CRT”, refer to the
procedure above to verify or reset the configuration.
2. From the Windows toolbar select Start > PenMount Control Panel to open the dialog box.
3. From the dialog box, select the Multiple Monitors tab.
4. With the Multiple Monitor Support box checked, select the Map Touch Screens icon
(Figure 16-5).
Figure 16-5 Sample Multiple Monitors tab
5. Follow the screen prompts and touch the screen of the Diagnostic Tool as requested.
6. Type “S” on the USB keyboard to skip for extended display as requested.
7. Select OK from the Multiple Monitors tab to close the PenMount Control Panel dialog box.
8. Calibrate the touch screen using the standard procedures.
16.1.3 Cleaning and Inspecting the Diagnostic Tool
When using the Diagnostic Tool, make sure to do the following:
• Check the housing, wiring, and connectors for dirt and damage before and after each use.
• At the end of each work day, wipe the Diagnostic Tool housing, wiring, and connectors clean
with a damp cloth.
IMPORTANT:
Do not use any abrasive cleansers or automotive chemicals on the Diagnostic Tool.
171
Maintenance
Diagnostic Tool
16.1.4 Battery Service
Follow all safety guidelines when handling the battery pack.
:$51 ,1*
Risk of electric shock.
• Prior to recycling the battery pack, protect exposed terminals with heavy insulating tape
to prevent shorting.
• Disconnect all test leads and turn Diagnostic Tools off before removing the battery
pack.
• Do not attempt to disassemble the battery or remove any component projecting from or
protecting the battery terminals.
• Do not expose the Diagnostic Tool or battery pack to rain, snow, or wet conditions.
• Do not short circuit the battery terminals.
Electric shock can cause injury.
:$51 ,1*
Risk of explosion.
• The Lithium battery is factory replaceable only, incorrect replacement or tampering with
the battery pack may cause an explosion.
Explosion can cause death or serious injury.
Battery Safety Guidelines
IMPORTANT:
The battery pack contains no user serviceable components. Tampering with the battery pack
terminals or housing will void the product warranty.
Keep the following in mind when using and handling the battery pack:
• Do not short circuit battery pack terminals.
• Do not immerse the Diagnostic Tool or battery pack in water, or allow water to enter the
Diagnostic Tool or battery pack.
•
•
•
•
•
•
•
•
•
i
Do not crush, disassemble, or tamper with the battery pack.
Do not heat the battery pack to over 100°C (212°F), or dispose of it in a fire.
Do not expose the battery pack to excessive physical shock or vibration.
Keep the battery pack out of reach of children.
Do not use a battery pack that appears to have suffered abuse or damage.
Charge the battery pack in the appropriate charger only.
Do not use a battery charger that has been modified or damaged.
Use the battery pack for the specified product only.
Store the battery pack in a cool, dry, well ventilated area.
NOTE:
The battery pack should be used within a short period of time (about 30 days) after charging to
prevent loss of capacity due to self-discharging.
172
Maintenance
Diagnostic Tool
If long-term storage of the battery pack is necessary, it should be stored in a in a cool, dry, well
ventilated place with a 30 to 75 percent state of charge to prevent loss of characteristics.
To prolong the life of your battery, turn off the Diagnostic Tool when not in use. The Diagnostic Tool
has a built in charger that recharges the battery on demand whenever it is connected to a power
source.
Replacing the Battery Pack
If the battery pack no longer holds a charge, contact your sales representative to order a new one.
IMPORTANT:
Replace the battery pack with original Snap-on replacement parts only.
z
To replace the battery pack:
1. Loosen the two captive screws that secure the battery pack to the back of the Diagnostic Tool.
2. Insert a fingernail into the recess at the mid point of the top of the battery pack, then gently
raise the battery pack up to release the electrical connector.
1— Captive Screws
2— Lifting Recess
Figure 16-6 Diagnostic Tool battery pack replacement
3. Lift the battery pack clear of the Diagnostic Tool.
4. Fit the three tabs on the bottom of the new battery pack into the slots, then rotate the assembly
into position.
5. Make sure the battery pack is fully seated.
6. Tighten the two captive screws.
173
Maintenance
Diagnostic Tool
Disposing of the Battery Pack
Always dispose of a lithium-ion battery pack according to local regulations, which vary for different
countries and regions. The battery pack, while non-hazardous waste, does contain recyclable
materials. If shipping is required, ship the battery pack to a recyling facility in accordance with
local, national, and international regulations. For additional information contact:
• North America—Rechargeable Battery Recycling Corporation (RBRC) at http://www.rbrc.org
or http://www.call2recycle.org, or call 1(800) 822-8837 (USA)
Products bearing the WEEE logo (Figure 16-7) are subject to European Union regulations.
Figure 16-7 sample WEEE logo
i
NOTE:
Always dispose of materials according to local regulations.
Contact your sales representative for details.
Battery Pack Calibration
The internal battery pack contains a micro controller that monitors the battery pack characteristics
and maintains an internal “fuel gauge”. The internal fuel gauge may lose some accuracy after
many cycles of partial discharge and charge. Should this happen, the fuel gauge can be calibrated
with the following procedure:
z
To calibrate the battery pack fuel gauge:
1. Fully charge the battery pack.
2. Fully discharge the battery pack at a steady rate.
IMPORTANT:
The battery must be completely discharged! Operate the Diagnostic Tool until it shuts down by
itself due to a lack of power. Continue operating the tool when the “low battery” warning displays,
do not begin charging until after the tool has automatically shut down.
3. Fully charge the battery pack.
i
NOTE:
It is not recommended to perform the calibration procedure more than once within 30 days.
174
Maintenance
Diagnostic Tool
16.1.5 Operating System Restore
Snap-on System Restore is a hard disk drive recovery program that allows you recover the hard
disk drive files in the event of a failure. Running the program replaces all of the C drive data with
the original factory data. Be aware, all new or modified files on the C drive will be lost.
The directional arrow buttons on the Diagnostic Tool are used to navigate when performing a
system restore. Use the Enter button to make selections.
z
To restore the operating system
1. Turn on the Diagnostic Tool.
2. Wait for the “Press Up Arrow to run Snap-on System Restore” message to display, then Press
the Up Arrow button.
A progress indicator displays while the program loads.
3. Select OK from the confirmation message.
A progress indicator displays while the files are being restored.
4. Select OK from the confirmation message.
The Diagnostic Tool shuts down, then reboots and the system recovery portion of the
operation begins. Follow any on-screen prompts.
The Diagnostic Tool shuts down and reboots a second time. When the Home screen displays,
the procedure is complete and the Diagnostic Tool is ready for use.
175
Maintenance
Scan Module
16.2 Scan Module
This section covers how to care for your Scan Module.
16.2.1 Cleaning and Inspecting the Scan Module
When using the Scan Module, make sure to do the following:
• Check the housing, wiring, and connectors for dirt and damage before and after each use.
• At the end of each work day, wipe the housing, wiring, and connectors clean with a slightly
damp cloth.
IMPORTANT:
Do not use any abrasive cleansers or automotive chemicals on the Scan Module.
16.2.2 Replacing the Protective Handgrip
The soft protective handgrip that covers the outer edges of the Scan Module is easily replaced
should it become worn or damaged. Contact your sales representative for replacement parts.
z
To replace the protective handgrip:
1. Disconnect the data cable, and any other cables, if attached to the Scan Module.
2. From the bottom of the Scan Module, gently lift up and out on one side of the handgrip to free
it from Scanner housing.
3. Repeat step 2 to loosen the other side of the handgrip.
4. Lift the handgrip off of the Scan Module housing.
i
NOTE:
The handgrip tapers toward the front of the Scan Module housing. Make sure the replacement
handgrip is correctly oriented before attempting to install it.
5. Fit the new handgrip over the top, data cable end, of the Scan Module housing.
6. With your fingers, work the new handgrip onto the Scan Module housing from top to bottom.
Make sure the tabs on the handgrip fit into the grooves on the housing.
176
Index
Numerics
10-Minute Electronic Class 73
15-Minute Ignition Class 73
20-Minute current ramp classes 73
A
AC/DC power supply 6
actuator tests 39
Alarms 26
alligator clips 87
B
battery pack 6
calibrating 174
disposal 174
handling 172
replacing 173
battery recycling 174
battery service 172
Bluetooth connectivity 55–60
bold text 1
C
cables 85–88
channel 1 86
channel 2 86
channel 3 86
channel 4 86
inductive RPM pickup 88
secondary coil adapter 87
secondary ignition clip-on wire adapter 87
camera 21
capabilities, hardware 84
Clear Codes 39
clear codes 65
clearing codes 45
Codes Menu 39
codes. See diagnostic trouble codes (DTCs)
communication protocol 70
Component Information 77
component information 77–78
connecting to a vehicle 36, 81
Connector Information 70
D
Data display 39
Data Manager 117–123
operations 119–123
properties 123
screen layout 117
toolbar 118
data parameters
displaying 39, 44
delete 115
demonstration programs 22
diagnostic connector 70
location 70
diagnostic trouble codes (DTCs) 39
digital meter 86
Display Device
battery replacement 172
cleaning 171
connecting wireless devices 137, 141
controls 12–13
functional description 3–4
introduction 3
specifications 5
docking cradle 6
DTC status 45
E
Emergency shutdown 11
F
Fast-Track Troubleshooter 68
Features & Benefits 72
Freeze Frame/Failure Records 45
functional tests 39, 46
G
Generic Functions 39, 48
Guided Component Test 71–81
custom configure 74
favorites 75
operations 77–81
performing tests 81
vehicle identification 71–76
guided component tests 46, 78–79
H
hardware overview 84
Help 135
How To... 73
I
identifying a test vehicle 36
177
Index
M
Illustrated Terms and Definitions 73
inductive RPM pickup adapter 88
information tests 46
M
Main Body 91
Making Selections 94
Scanner 23
manual conventions 1–2
Measurement Out of Range 97
Memory Resets 39
menu button 16
Messages
important 2
note 2
meter capabilities 84
Modules 14
N
No-Start Basics 73
O
O2 Sensor and Feedback System Analysis 73
OBD Diagnose 66–70
OBD Health Check 64–66
Operations
Guided Component Tests 78
operations
connecting to a vehicle 36
identifying a test vehicle 36
selecting a system to test 36
selecting tests 36
oxygen sensor tests 48
P
parameters. See data parameters
PIDs. See data parameters
Power off 11
Power on 11
power sources 6, 8, 10, 51
AC/DC power supply 6
Power User Tests. See tests
probe
test 87
procedures 2
ProDemand 111
Properties 27
R
readiness monitors 65
recording data 93
Repair Information 111
reset tests 46
S
Safety iii
Scale 30
Scan Module
introduction 7
specifications 8, 10
Troubleshooter 68
wireless communication 7, 37
Scanner
actuator tests 39
alarms 26
checking codes 64
cleaning 176
clear codes 39, 65
codes menu 39, 44–46
communication protocol 70
component tests 46
custom data list 25–26
data 39–43
demonstration program 22
disconnecting 49
exiting 49
functional tests 39, 46
generic functions 39, 48, 63
handgrip replacement 176
memory resets 39
OBDII testing 63
operations 22
pending codes 65
properties 27
readiness monitors 65
scale 30
screen 31
screen layout 24
screen messages 23
sweep 31
system selecting 36
system tests 39
toolbar 24, 27
trigger 41
Troubleshooter 39, 48
vehicle ID 36
wireless connection 52–53
Scope
record/playback controls 93
Scope Layout 89
Scope Multimeter
playback toolbar 93
scope multimeter toolbar 90
screen colors 28
screen main body 31
screen messages 23
search 115
secondary coil adapter 87
selecting a system to test 36
selecting tests 36
178
Index
T
ShopKeyPro 111
software
Troubleshooter 48
stand, the 6
subsystem tests 46
SureTrack 156
Sweep 31
symbols 1
System Settings 53, 137, 141
system tests 39, 46
W
wireless
pairing devices 53, 137, 141
wireless communication 7, 37, 51, 55
Wireless recovery 57
T
terminology 1
test leads 85–88
test probes 87
tests
actuator 39
component 46
functional 39, 46
Power User 72
selecting 36
subsystem 46
system 39, 46
tips 73
toggle tests 46
Toolbar 16–142
Vehicle History 113
toolbar
record/playback controls 93
Scanner 25
trigger
condition 41
Triggers
setting 41
trouble codes. See diagnostic trouble codes (DTCs)
Troubleshooter 39, 48, 68
Troubleshooter software. See software
U
Units Setup 106
V
variable control tests 46
Vehicle History 112–116
activate 114
delete 115
operations 114–116
screen layout 112
search 115
settings 116
toolbar 113
view 114
vehicle identification 112–113
Viewing component information 77
179
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