Using the ADMIRALTY Vector Chart Service with eGlobe G2 ECDIS

Using the ADMIRALTY Vector Chart Service with eGlobe G2 ECDIS
Using the ADMIRALTY Vector Chart
Service with eGlobe G2 ECDIS
This guide is based on the eGlobe G2 Series Version 1.0.1.14 ECDIS
eGlobe G2 User Guide V1.1
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1
Introduction
3
2
Data Management
4
3
The User Permit Number
5
4
Deleting ENC Data
6
5
Deleting ENC Permits
7
6
The Public Key
8
7
Installing ENC Permits
9
8
Installing AVCS Base CDs
10
9
Installing AVCS Update CD
12
10 Installing AVCS DVD
14
11 Installing AIO Permits
16
12 Installing AIO CD
18
13 Systems Checks
20
14 Troubleshooting
21
UKHO 2014 All Rights Reserved
The copyright in this document, which contains information of a proprietary nature, is vested in UKHO.
The content of this document may not be used for purposes other than that for which it has been supplied
and may not be reproduced, either wholly or in part, in any way whatsoever.
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1 Introduction
The purpose of this guide is to provide equipment-specific information to assist users in managing their AVCS ENC holdings.
This guide should be used in conjunction with the AVCS User Guide, as well as the ECDIS Operators Manual or other
documentation as supplied by the equipment manufacturer.
The actual instructions and screenshots in this guide are based on the version of the eGlobe G2 Series ECDIS installed in the
UKHO as detailed on the front cover. There may be minor differences between certain models (i.e. screen layouts may vary).
eGlobe G2 User Guide V1.1
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2 Data Management
eGlobe G2 works with different combinations of hardware. This can be either non-touchscreen in combination with a hardware
keyboard (incl. trackball) or a touchscreen unit. The touchscreen option can be disabled or enabled via the ‘Settings’ Tab on
the Main Menu, ‘Input’ box and by ticking or unticking the ‘Use Touchscreen Settings’ option.
This User Guide is mainly aimed at the touchscreen version of the eGlobe software. Unlike other ECDIS systems, the eGlobe
G2 ECDIS does not require a dongle with a license key. If multiple eGlobe G2 ECDIS Units are installed on a Vessel or onshore (i.e. Master and Back Up ECDIS), the same licensing data (i.e. S63 User Permit Number) is shared by all Units. Chart
collection maintenance actions, such as the installation of new AVCS ENCs, have to be done just on one workstation (i.e.
Back Up ECDIS workstation) and once accepted on that station, all changes are automatically distributed to all other eGlobe
G2 workstations on the network. Therefore it is recommended to keep all eGlobe G2 workstations in “Navigational Mode” and
perform ENC installations/updates on one selected workstation.
When the eGlobe ECDIS is first switched on, users get to the following Home screen where they can select the option needed
to operate their system. All electronic chart licensing and data management operations are carried out through the ‘Navigation
Mode’ Tab on the Home screen of the eGlobe G2 ECDIS:
Users then need to select ‘Chart Loader’ from the Menu on the Home screen:
Note: For easier use of the eGlobe G2 ECDIS, this Menu can be moved to the Left or Right Hand
side of the screen (Menu: Settings>Display Box>Select Left Handed or Right Handed)
Note: Large collection installation/Updates (i.e. for PAYS) may be quite time consuming. In the
eGlobe G2 ECDIS, it is not necessary to leave the “Planning Mode” or “Sailing Mode” for Chart
Collection Maintenance. Once Chart maintenance action is started, you may return to “Planning
Mode” or “Sailing Mode” and the Chart Maintenance related process (i.e. ENC installation/Update)
will continue automatically in the background as it does not require any user interaction except final
acceptance of installation/update results.
Note: The “Chart Loader” Tab on the Menu turns yellow whenever the ECDIS Chart Collection
requires some attention (i.e. Charts are not up to date, AVCS ENC permits are expired or expiring
within next 30 days, ENCs are licensed but NOT installed).
Note: In “Chart Loader”, select the ‘Settings’ Tab to adjust Chart Loader settings to your weekly
import routines for ENC Updates and new ENCs (i.e. FTP download, External Media)
eGlobe G2 User Guide V1.1
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3 The User Permit Number (UPN)
The User Permit Number is a 28 character alphanumeric string that is unique to each ECDIS installation or group of ECDIS,
e.g. multiple bridge installations. The User Permit Number should have been supplied at the time of delivery and must be used
when ordering an AVCS licence. If multiple eGlobe G2 ECDIS Units are installed on a Vessel or on-shore (i.e. Master and
Back Up ECDIS), the same licensing data (i.e. S63 User Permit Number) is shared by all Units.
To check the ‘User Permit Number’:
Menu: Chart Loader → Settings → S63 User Permit
1. Select ‘Chart Loader’ on the Menu
2. In the ‘Chart Loader’ window, select the ‘Settings’ Tab
3. The S63 User Permit then appears in the displayed window
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4 Deleting ENC Data
New AVCS customers who had previously subscribed to other ENC services are strongly recommended to remove (purge)
all ENC Permits and ENCs from the system before installing AVCS. For more information please refer to the ‘Data Cleansing’
section in the AVCS User Guide.
In the eGlobe G2 ECDIS, it is not necessary to delete ENC Permits separately from relevant ENC Data. These Permits
can only be deleted together with the ENC Data. You only need to just select an item(s) to be deleted and the system will
automatically recognise its status (i.e. Permit only, Permit and installed ENC Data) and delete accordingly.
Menu: Chart Loader → Chart Inventory → Highlight Chart(s) to be deleted → Delete
1. In the ‘Chart Loader’ window, select ‘Chart Inventory’
2. Highlight the Chart(s) to be deleted. If a keyboard is connected to the ECIDS, it is possible to use a standard <Ctrl>+<A>
key combination to select all items in the current items list
3. Select ‘Delete’
A Confirmation window will then appear to confirm the deletion of the selected Chart(s). Click ‘Yes’.
The selected Chart Permit and Data will then disappear from the ‘Chart Inventory’ Chart List
Note: If at the bottom of the ‘Chart Inventory’ screen, the ‘Not Installed’ option is ticked, the previously deleted Chart(s) will
remain on the List appearing on the screen. The deleted Chart(s) will only disappear from the ‘Installed’ Chart List if ticked.
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5 Deleting ENC Permits
If the user has previously subscribed to another ENC service it is advised to remove these ENC Permits from the ECDIS
system before use. In the eGlobe G2 ECDIS, it is not necessary to delete ENC Permits separately from relevant ENC
Data. These Permits can only be deleted together with the ENC Data. As per the previous deletion of the AVCS Data, the
user must select the cell(s) for which Permits and Data are to be deleted.
Menu: Chart Loader → Chart Inventory → Highlight Chart(s) to be deleted → Delete
1. In the ‘Chart Loader’ window, select ‘Chart Inventory’
2. Highlight the Chart(s) to be deleted. If a keyboard is connected to the ECIDS, it is possible to use a standard <Ctrl>+<A>
key combination to select all items in the current items list
3. Select ‘Delete’
A Confirmation window will then appear to confirm the deletion of the selected Chart(s). Click ‘Yes’.
The selected Chart Permit and Data will then disappear from the ‘Chart Inventory’ Chart List
Note: If at the bottom of the ‘Chart Inventory’ screen, the ‘Not Installed’ option is ticked, the previously deleted Chart(s) will
remain on the List appearing on the screen. The deleted Chart(s) will only disappear from the ‘Installed’ Chart List if ticked.
eGlobe G2 User Guide V1.1
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6 The Public Key
The Admiralty Vector Chart Service currently uses the IHO.CRT, issued by the International Hydrographic Organisation, to
authenticate its AVCS ENCs.
It is not possible to view the Public Key in the eGlobe G2 ECDIS. This ECDIS is delivered with the IHO Public Key already preinstalled. THE System automatically searches for a valid Public Key on any media being scanned.
Should a new valid Public Key be detected on a media, the system installs it automatically and includes the relevant message
into the installation report. For example, a new IHO.CRT can be downloaded from the IHO website and copied to USB media.
Then it can be uploaded into the system just by scanning this Media.
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7 Installing ENC Permits
To install AVCS ENC Permits:
Menu: Chart Loader → Chart Loading → Scan Drives → Select Permits to be installed → OK
1.
In ‘Chart Loader’, select ‘Chart Loading’ and then click on ‘Scan Drives’. The ECDIS will automatically scan for the
Permits to be installed
2.
Tick the ‘Permit’ Box on the following window appearing on the screen
3.
Select ‘OK’
As soon as the installation is confirmed, the system will display the progress bar plus related messages.
The status indicator
will show the interim results of the installation if the system detected any errors. The
indicator will change to yellow in case some errors were detected during data import. The number of errors is displayed, too.
Should critical errors be detected the indicator will change to red, and the affected data will not be imported.
The message window will display relevant messages. All messages and actions are recorded in the report file which is
accessible via the button Show Report.
The eGlobe G2 ECDIS also gives users the option of downloading their data directly from the Chartworld FTP Server. To use
this facility, the ECDIS needs to be linked to the Chartworld’s FTP Server prior to starting the download and the ‘Update from
Chartworld Server (FTP)’ needs to be ticked in the ‘Chart Loader’, ‘Settings’ window. The eGlobe G2 ECDIS is delivered
customised with pre-configurations allowing users to use this FTP Server. This needs to be organised directly with the ECDIS
Manufacturer.
4.
Once the updates are installed, these changes need to be applied to the eGlobe G2 ECDIS by clicking on ’Apply
Changes’ in the ‘Synchronisation’ box on the right hand side of the ‘Chart Loading’ screen
Note: Once all the steps of Chart Maintenance are completed (i.e. Permit, Base and Update
media installation as applicable), click on ‘Apply Changes’ in the ‘Synchronization’ box
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8 Installing AVCS Base CDs
There are currently 9 AVCS Base CDs but this number will grow as more ENCs become available for distribution within
AVCS. It is unlikely that users will need to install all of the CDs in order to load all licensed ENCs. Reference to the Schedule A
can avoid the unnecessary loading of some CDs and save the user time.
The process described here should be used in almost all circumstances as it will automatically select data to be loaded
according to the permit file installed by the user.
Note: Ensure the latest permits have been installed before attempting to install any data
Menu: Chart Loader → Chart Loading → Scan Drives → Select data to be installed → OK
1. After having inserted the first AVCS Base CD identified in the Schedule A into the appropriate drive (i.e. D/Q), in ‘Chart
Loader’, select ‘Chart Loading’ and ‘Scan Drives’
2. Tick the ‘DATA’ Option to install the AVCS Data from a Base CD. If the AVCS Data is stored on another source (i.e. USB
Key), the system will automatically recognise the new source and will install from that location.
3. Click ‘OK’
As soon as the installation is confirmed the system will display the progress bar plus related messages.
The status indicator
will show the interim results of the installation if the system detected any errors. The
indicator will change to yellow in case some errors were detected during data import. The number of errors is displayed, too.
Should critical errors be detected the indicator will change to red, and the affected data will not be imported.
The message window will display relevant messages. All messages and actions are recorded in the report file which is
accessible via the button Show Report.
This process should be repeated until all required Base CDs have been installed.
The eGlobe G2 ECDIS also gives users the option of downloading their data directly from the Chartworld FTP Server. To use
this facility, the ECDIS needs to be linked to Chartworld’s FTP Site prior to starting the download and the ‘Update from
Chartworld Server (FTP)’ needs to be ticked in the ‘Chart Loader’, ‘Settings’ window. The eGlobe G2 ECDIS is delivered
eGlobe G2 User Guide V1.1
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customised with pre-configurations allowing users to use this FTP Server. This needs to be organised directly with the ECDIS
Manufacturer.
4. Once the updates are installed, these changes need to be applied to the eGlobe G2 ECDIS by clicking on ’Apply
Changes’ in the ‘Synchronisation’ box on the right hand side of the ‘Chart Loading’ screen
Note: Make sure that all the required AVCS Base CDs have been inserted and the import operations completed before
installing the latest Update CD. Updates cannot be applied unless the ENC Base file is present in the system database.
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9 Installing AVCS Update CD
The Weekly AVCS Update CD must only be inserted into the CD Drive after having installed the latest required Base CD(s).
Note: Base CDs are re-issued about every 6 to 8 weeks. The AVCS Update disc will indicate which Base disc week must
have been installed. It is important that users do not attempt to load an Update CD that is not consistent with the Base
CDs.
Menu: Chart Loader → Chart Loading → Scan Drives → Select data to be installed → OK
1.
After having inserted the first AVCS Base CD identified in the Schedule A into the appropriate drive (i.e. D/Q), in ‘Chart
Loader’, select ‘Chart Loading’ and ‘Scan Drives’
2.
Tick the ‘DATA’ Option to install the AVCS Data from a Base CD. If the AVCS Data is stored on another source (i.e. USB
Key), the system will automatically recognise the new source and will install from that location.
3.
Click ‘OK’
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As soon as the installation is confirmed the system will display the progress bar plus related messages.
The status indicator
will show the interim results of the installation if the system detected any errors. The
indicator will change to yellow in case some errors were detected during data import. The number of errors is displayed, too.
Should critical errors be detected the indicator will change to red, and the affected data will not be imported.
The message window will display relevant messages. All messages and actions are recorded in the report file which is
accessible via the button ‘Last Report’ in the ‘Process’ box.
The eGlobe G2 ECDIS also gives users the option of downloading their data directly from the Chartworld FTP Server. To use
this facility, the ECDIS needs to be linked to Chartworld’s FTP Site prior to starting the download and the ‘Update from
Chartworld Server (FTP)’ needs to be ticked in the ‘Chart Loader’, ‘Settings’ window. The eGlobe G2 ECDIS is delivered
customised with pre-configurations allowing users to use this FTP Server. This needs to be organised directly with the ECDIS
Manufacturer.
4.
Once the updates are installed, these changes need to be applied to the eGlobe G2 ECDIS by clicking on ’Apply
Changes’ in the ‘Synchronisation’ box on the right hand side of the ‘Chart Loading’ screen
Note: To review all Updates applied to a Chart, go to ‘Chart Loader’, ‘Chart Inventory’, Highlight the Chart to be viewed,
keep pressing on the Chart on the screen. A Drop down Menu will appear. Select ‘Review Updates’
Note: To then view the Charts, go to ‘Chart Loader’, ‘Chart Inventory’, Highlight the Chart to be viewed, keep pressing on
the Chart on the screen. A Drop down Menu will appear. Select ‘Show this Chart’
eGlobe G2 User Guide V1.1
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10 Installing AVCS DVD
When using the AVCS DVD Service, only one disc needs to be installed because it contains all the Base ENCs and
Updates up to the date of its issue.
Note: The loading process within the ECDIS will be very similar to that required for the AVCS CD Service however there are
some minor differences which are detailed below
Menu: Chart Loader → Chart Loading → Scan Drives → Select data to be installed → OK
1.
After having inserted the AVCS DVD into the appropriate drive (i.e. D/Q), in ‘Chart Loader’, select ‘Chart Loading’ and
‘Scan Drives’
2.
Tick the ‘DATA’ Option to install the AVCS Data from the DVD. If the AVCS Data is stored on another source (i.e.
Exchange Set on a USB Key), the system will automatically recognise the new source and will install from that location.
3.
Click ‘OK’
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Note: The eGlobe ECDIS only enables users to install all data from the DVD at once and does not allow users to select t
specific country data (*i.e. B1, B2, B3, etc.) to install
As soon as the installation is confirmed the system will display the progress bar plus related messages.
The status indicator
will show the interim results of the installation if the system detected any errors. The
indicator will change to yellow in case some errors were detected during data import. The number of errors is displayed, too.
Should critical errors be detected the indicator will change to red, and the affected data will not be imported.
The message window will display relevant messages. All messages and actions are recorded in the report file which is
accessible via the button ‘Last Report’ in the ‘Process’ box.
The eGlobe G2 ECDIS also gives users the option of downloading their data directly from the Chartworld FTP Server. To use
this facility, the ECDIS needs to be linked to Chartworld’s FTP Site prior to starting the download and the ‘Update from
Chartworld Server (FTP)’ needs to be ticked in the ‘Chart Loader’, ‘Settings’ window. The eGlobe G2 ECDIS is delivered
customised with pre-configurations allowing users to use this FTP Server. This needs to be organised directly with the ECDIS
Manufacturer.
4.
Once the updates are installed, these changes need to be applied to the eGlobe G2 ECDIS by clicking on ’Apply
Changes’ in the ‘Synchronisation’ box on the right hand side of the ‘Chart Loading’ screen
Note: To review all Updates applied to a Chart, go to ‘Chart Loader’, ‘Chart Inventory’, Highlight the Chart to be viewed,
keep pressing on the Chart on the screen. A Drop down Menu will appear. Select ‘Review Updates’
Note: To then view the Charts, go to ‘Chart Loader’, ‘Chart Inventory’, Highlight the Chart to be viewed, keep pressing on
the Chart on the screen. A Drop down Menu will appear. Select ‘Show this Chart’
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11 Installing AIO Permits
The Admiralty Information Overlay (AIO) is installed in the eGlobe G2 ECDIS by installing the Cell GB800001 included in the
PERMIT.TXT file and then the AIO Data. Before starting the installation of the AIO Permit and Data, the AIO needs to be
enabled as follows:
1. In ‘Chart Loader’, select ‘Chart Settings’
2. Tick the ‘Admiralty Information Overlay’ Option
Note: The AIO checkbox remains disabled as long as no other product in this list (i.e. ENC) has been activated.
To now install the AIO Permits:
Menu: Chart Loader → Chart Loading → Scan Drives → Select Permits to be installed → OK
1. In ‘Chart Loader’, select ‘Chart Loading’ and then click on ‘Scan Drives’. The ECDIS will automatically scan for the
Permits to be installed
2. Tick the ‘Permit’ Box on the following window appearing on the screen
3. Select ‘OK’
As soon as the installation is confirmed, the system will display the progress bar plus related messages.
eGlobe G2 User Guide V1.1
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The status indicator
will show the interim results of the installation if the system detected any errors. The
indicator will change to yellow in case some errors were detected during data import. The number of errors is displayed, too.
Should critical errors be detected the indicator will change to red, and the affected data will not be imported.
The message window will display relevant messages. All messages and actions are recorded in the report file which is
accessible via the button Show Report.
The eGlobe G2 ECDIS also gives users the option of downloading their data directly from the Chartworld FTP Server. To use
this facility, the ECDIS needs to be linked to Chartworld’s FTP Site prior to starting the download and the ‘Update from
Chartworld Server (FTP)’ needs to be ticked in the ‘Chart Loader’, ‘Settings’ window. The eGlobe G2 ECDIS is delivered
customised with pre-configurations allowing users to use this FTP Server. This needs to be organised directly with the ECDIS
Manufacturer.
4. Once the updates are installed, these changes need to be applied to the eGlobe G2 ECDIS by clicking on ’Apply Changes’
in the ‘Synchronisation’ box on the right hand side of the ‘Chart Loading’ screen
Once installed, the AIO Permits will appear within the Permit list
Note: To review all Updates applied to a Chart, go to ‘Chart Loader’, ‘Chart Inventory’, Highlight the Chart to be viewed, keep
pressing on the Chart on the screen. A Drop down Menu will appear. Select ‘Review Updates’
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12 Installing AIO CD
The AIO Media can only be installed when the usual AVCS S-63 1.1 Data has been previously installed. After having
previously installed the Permit for the AIO Cell GB800001, the AIO Media now needs to be installed.
Menu: Chart Loader → Chart Loading → Scan Drives → Select data to be installed → OK
1. In ‘Chart Loader’, select ‘Chart Loading’ and ‘Scan Drives’
2. Tick the ‘DATA’ Option to install the AIO Data from the installed CD. If the AIO Data is stored on another source (i.e. USB
Key), the system will automatically recognise the new source and will install from that location.
3. Click ‘OK’
As soon as the installation is confirmed the system will display the progress bar plus related messages.
The status indicator
will show the interim results of the installation if the system detected any errors. The
indicator will change to yellow in case some errors were detected during data import. The number of errors is displayed, too.
Should critical errors be detected the indicator will change to red, and the affected data will not be imported.
The message window will display relevant messages. All messages and actions are recorded in the report file which is
accessible via the button Show Report.
The eGlobe G2 ECDIS also gives users the option of downloading their data directly from the Chartworld FTP Server. To use
this facility, the ECDIS needs to be linked to Chartworld’s FTP Site prior to starting the download and the ‘Update from
Chartworld Server (FTP)’ needs to be ticked in the ‘Chart Loader’, ‘Settings’ window. The eGlobe G2 ECDIS is delivered
customised with pre-configurations allowing users to use this FTP Server. This needs to be organised directly with the ECDIS
Manufacturer.
eGlobe G2 User Guide V1.1
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4. Once the updates are installed, these changes need to be applied to the eGlobe G2 ECDIS by clicking on ’Apply Changes’
in the ‘Synchronisation’ box on the right hand side of the ‘Chart Loading’ screen
Note: To review all Updates applied to a Chart, go to ‘Chart Loader’, ‘Chart Inventory’, Highlight the Chart to be viewed, keep
pressing on the Chart on the screen. A Drop down Menu will appear. Select ‘Review Updates’
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13 Systems Checks
The user has the option to review the status of all installed ENCs on the eGlobe G2 ECDIS.
Generate Report for Complete Report of all activities
Menu: Chart Loader → Reports → Generate Report → Export to File Manager on Integrator Menu
1. In the ‘Chart Loader’ window, select the ‘Reports’ Tab
2. Select ‘Generate Reports’. The Report will be automatically sent to the ‘File Manager’ Menu which is accessed through the
‘Integrator’ Menu
3. Select ‘Integrator’ on the same page
4. Once on the ‘Integrator’ Menu, select ‘File Manager’
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5. Once on the ‘File Manager’ Menu, select the ‘Reports’ Tab
6. Select the required Report
7. Go to ‘Browse’ on the bottom right hand side of the screen
Note: For safety and security reasons, the eGlobe G2 ECDIS is designed to block access to the Hard Drive. Therefore users
cannot save Reports to the Hard Drive of their system. The Reports can only be saved to an external location (i.e. USB Key,
CD, DVD).
Now select the source location where this Report is to be saved (i.e. USB Key, CD, DVD). Once the source is selected, the
Report will be transferred to the right hand column on the screen. To save further Reports to this source location, simply click
on the left arrow. As the source location is already recognised, when selecting a new Report and then clicking on this left
arrow, the new Reports will automatically appear on the right hand side column.
The Report will then appear within the files of your external source location (i.e. USB, CD, DVD).
Menu: Chart Loader → Chart Inventory → Highlight Chart → Keep pressing Chart on screen → Review Updates from
Drop down Menu
Note: As a reminder, the “Chart Loader” Tab on the Menu turns yellow whenever the ECDIS Chart Collection requires some
attention (i.e. Charts are not up to date, AVCS ENC permits are expired or expiring within next 30 days, ENCs are licensed
but NOT installed).
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14 Troubleshooting
Many of the difficulties that could be experienced when using the Admiralty Vector Chart Service with this system can be
avoided by carefully following the instructions in this guide. However, issues that are known to have caused confusion in the
past are detailed in the Frequently Asked Questions (FAQ) section which can be found at:
http://www.ukho.gov.uk/Support
If you encounter problems that are not solved by referring to the FAQs, you may wish to seek Technical Support. Please see
the section below for contact details.
Who should you contact?
You will receive the most effective support if you address your initial query to either your ECDIS Manufacturer or ADMIRALTY
Chart Agent, but in certain circumstances you may need to contact the UKHO Customer Services.
Problem
Hardware problems: difficulties with the keyboard, mouse, display or main system
Contact
ECDIS Manufacturer
console, failure of a floppy disk or CD drive or USB port.
Software problems: difficulties with configuring or using the ECDIS system software,
interfacing problems.
Chart installation problems: problems with installing certificates, permits and AVCS
Admiralty Chart Agent
ENCs, standard error codes displayed (see AVCS User Guide).
Chart content problems: display anomalies or mismatched data displays.
Problems that have not been resolved by your Admiralty Chart Agent.
UKHO Customer Services
When reporting a chart related problem it is useful if you can provide the following details:
> Licence number
> Vessel name
> ECDIS/Software Manufacturer
> Details of error message – Including ‘SSE’ error code
> Screen shot(s) of error
> Details of Base Discs used (date)
> Details of Update CD used (date)
> Details of Permits used (date)
> Details of Cell number(s) errors apply to
> Have there been any configuration changes to system(s)
> Details of User Permit(s) and PIN Number(s)
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Emergency Chart Permit Generation
In certain circumstances it may be necessary for a vessel to get access to an AVCS chart at very short notice, for instance if a
route needs to be diverted due to a medical or safety emergency.
In these emergency circumstances only, individual AVCS ENC Permits can be obtained from the UKHO 24 hours a day, 365
days a year.
To obtain the AVCS emergency permit, please quote:
> Vessel Name
> ECDIS User Permit Number
> Required ENCs
The permits can be sent directly to the vessel by email wherever possible, by fax, or simply by reading the characters out over
the telephone or radio.
Please contact UKHO Customer Services using the contact details below:
Support Hours: 24/7
Telephone:
+44 (0)1823 723366
Facsimile:
+44 (0)1823 330561
Email:
[email protected]
Contact:
UKHO Customer Services
Web:
http://www.ukho.gov.uk/Support
Feedback
We hope this User Guide assists you in using the Admiralty Vector Chart Service with this system. If you have any feedback
on the content of this particular guide, or the online FAQs, please forward your comments to your Admiralty Chart Agent or
directly to UKHO Customer Services.
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