PDF Version
Lifesize Cloud
Table of Contents
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Let's get started
Call someone
During a call
Add a contact
How to dial
Let's meet
Create a meeting
Join a meeting
Send an invitation
Send an invitation from Lifesize Cloud
Send an invitation from Google Calendar
Send an invitation from Microsoft Outlook
Invite someone to join your Cloud account
Share data
Let's chat
Connect your Lifesize video system
Connect your Lifesize Icon
Connect now
Connect later
Connect your Lifesize 220
Using third-party applications with Cloud
Google Chrome and Calendar
Microsoft Outlook Add-In
Microsoft Lync
Manage your Cloud group
Your users
Give a user advanced privileges
Invite someone to join your group
Your meetings
Your account
Advanced topics
Configuring your app
Call statistics
Collecting diagnostics
Configuring SRV records
Configuring a web proxy
Opening ports
Microsoft Lync federation
Lifesize Cloud status
Need help?
Help me with signing in
Help me with installing the app
Help me with connecting my video system
Help me with network issues
Audio and video quality
Still have questions?
What's new
1
Lifesize Cloud
Let's get started
To join Lifesize Cloud you must first sign up for an account and then download the app. Need help
signing up?
After you sign in, you’ll see the main window with these options:
Call someone from the directory
Call someone from your list of recent calls
Invite someone to call you
Join a meeting
Start a chat
Dial a video number
Tip: If you sign in to the web console to manage other user accounts, you are an account
manager. If you've signed up as an account manager by mistake, you won't see the rest of your
company in the directory on your app. Because there can be only one account manager for a Cloud
group, you must sign up as a standard user instead. Contact your Lifesize representative for help
signing up for a Cloud user account.
2
Lifesize Cloud
Call someone
Use your Lifesize Cloud app to communicate with anyone using a standards-based video system.
All of the contacts in your company's Lifesize Cloud directory appear in
in your app (and from
your Lifesize video system when it's connected to the Cloud). You can't modify the company
directory. New users are automatically added to the directory when they join Lifesize Cloud.
●
●
If they're in your Cloud directory, select
, find their name, and click
. Double-click a name to
quickly dial the contact.
To call someone who's not in your directory, select , enter the number, and click Dial.
Learn how to dial.
Tip: Add callers to your personal directory.
What else can I do?
●
●
●
●
If a contact is available,
shows next to their name. Select Available (next to search) to
show all contacts that are not offline.
A numeral on
indicates the number of missed calls. The system tray icon also shows a numeral.
To share data, select
(bottom of the call screen). Learn more about presenting.
When you're logged in to the app, select Account > Change Password. Passwords must be
between 8 and 32 characters in length and use standard ASCII characters. You can also change
your profile: select Account > Manage Account and sign in to change your display name, email
address, and password.
3
Lifesize Cloud
During a call
Controls at the bottom of the call window appear when you make the call area active by clicking or
tapping that area.
Mute my audio to other callers
Mute my video to other callers
Share data
Move your supported PTZ (pan-tilt-zoom) camera
Move the PTZ camera at the far end
Enter tones
End the call
If mute, video mute, or a presentation is enabled, an image appears throughout the call indicating
that feature is turned on. For example, the following image shows a two-way video call with a
presentation. The call duration is a little over 33 minutes.
Position your cursor at the bottom of the window near
to show callers. Select
to display a list
of everyone who has joined the call. Here's an image for a meeting; it shows that 8 callers are online.
If a user is not visible in a group call, the total number of callers is indicated with
or
and a
numeral. The following image shows an encrypted call (lock icon) with 15 video participants and one
audio participant:
What else can I do?
●
●
●
●
●
To remove an individual caller from the call, select
and the name of the caller.
To prevent incoming calls, select Call > Do Not Disturb.
To add a new caller, select
or
and select the caller from existing contacts, or
of the screen) and dial the caller.
To accept a new caller, select Add. You can have up to 25 participants in a call.
To answer a new call and end the current call, select End + Answer.
(left side
4
Lifesize Cloud
●
●
●
To resize the windows on your call screen, drag the arrows between the presentation and video
screens. If you're using a Lifesize Icon that's connected to the Cloud, you can select a different
layout when a presentation is active. Learn about layouts in the Lifesize Icon help.
If you are in a call and make a different application window active, a small window shows the call
screen of the Cloud app. Turn this feature off by closing the window (selecting X).
The picture in picture window shows your camera's video - what other callers see. Toggle between
two sizes of the PIP window (small and smaller) by clicking it.
5
Lifesize Cloud
Add a contact
Personal contacts
Add someone that you call often to your directory as a personal contact. Personal contacts appear in
your directory only.
1. From the Cloud app, select
and + (next to search).
2. Enter the contact's name and dial string.
3. Click Save.
You can edit or delete a contact only if you created that contact.
TIP: You can also add a personal contact from your list of recent callers.
External group contacts
Administrators can also add external group contacts such as third party systems. These entries
appear on the Group Contacts tab of the Directory in the web console.
6
Lifesize Cloud
How to dial
You can make calls to Lifesize users even if you don't have a Lifesize account. Depending on the
device you're calling from, use these dialing methods for placing calls to Lifesize users.
If you have this
Do this...
device...
Lifesize app
Open the Lifesize app and click Guest User. Enter your name and the number
of the person you want to call. The number uses this
format: [email protected]
Video system
You can make and receive calls or join meetings with any SIP or H.323 video
system or bridge:
• Enter the user's IP address for video calls. Wait for the prompt before
entering an extension.
• You can also enter lifesizecloud.com and the user or meeting's extension when
prompted.
If you've received an invitation to join a Lifesize call, click the link in the
invitation to open the Call Me page where a Lifesize user's IP address is listed.
NOTES:
• Your video system must be on a public IP address.
• Your Lifesize 220 system (when not connected to the Lifesize service) can be
on a public or private IP address when placing a call to Lifesize users. You must
initiate the call to Lifesize users if you're on a private IP address.
Audio device
512-489-3100 plus the extension of the person (or meeting) you are calling.
For international numbers, browse here.
7
Lifesize Cloud
Let's meet
A meeting in Lifesize Cloud is a virtual meeting room that is always available. You can create
meetings from your Cloud app or using a third party app. Account managers can also create
meetings from the web console.
Join a meeting by either clicking the link in the invitation or by selecting the meeting from
.
What else can I do?
●
●
●
●
●
●
Select Active (next to search) to show only active meetings.
When you leave a meeting by selecting
and Your call, you end your connection only. All other
callers remain in the meeting until they leave. You can remove someone else from the meeting by
selecting their name.
Meeting owners can edit and delete their own meetings. Account managers can edit and delete all
meetings.
A passcode is a 4-10 digit numeric code that you can optionally define when creating a meeting
(but is required for the users joining). If your meeting is protected by a passcode, the passcode is
included in email invitations and calendar entries.
The number of meetings you can create depends on the subscription your company purchased. To
order more licenses, contact your Lifesize representative.
Lecture layout is intended for meetings in which there is a primary speaker. Participants only see
the presenter with limited controls. The lecturer sees everyone and has full control.
8
Lifesize Cloud
Create a meeting
To create a new meeting:
1.
2.
3.
4.
Select
and + (next to the search).
Enter a name for your meeting. All users in your directory see this meeting in
.
Optional: Enter a passcode if you want to require users to enter a code to join the meeting.
Optional: Enter a description. When you send an invitation to the meeting or schedule it on your
calendar, this description is included.
5. Optional: Select a Lecturer if you want the meeting to show in lecture layout. A Lecturer can see
all of the participants and the participants only see the lecturer or presentation.
6. Click Save.
7. Invite participants to your meeting.
NOTE: By default, if any meeting is inactive for 45 days, it is removed. Account managers set this
value from the web console.
9
Lifesize Cloud
Join a meeting
Joining a Lifesize Cloud meeting is easy. Select
the meeting name to quickly dial the meeting.
to show all of your Cloud meetings. Double-click
The controls to manage the call appear at the bottom of the screen.
10
Lifesize Cloud
Send an invitation
If someone is already a member of your Lifesize Cloud group, or you have added them as a personal
contact, you can invite them to join you from the directory.
You can invite anyone to a meeting or have them call you from the invite page. Click
in the
Lifesize Cloud app. You can also invite them using Google Calendar or Microsoft Outlook. A
guest joins Cloud calls and meetings through links in their invitation. A guest might use the Cloud
app, their browser, or their own video system to join the call.
When you invite someone to join your Cloud Account, the user appears in your company's Cloud
directory and has access to all of the company's contacts. (A Cloud user in Company A does not see
the contacts in Company B's Cloud directory.)
11
Lifesize Cloud
Send an invitation from Lifesize Cloud
You can invite anyone to call you: users who have a Cloud account (and appear in your company's
directory), users who have a Cloud account with their own company, and guests.
Select
and click the Email or Calendar button. Your email or calendar application opens a new
message or event with a link to your Cloud calling details.
You can also send an invitation to a meeting: select
Calendar.
, the name of the meeting, Email or
12
Lifesize Cloud
Send an invitation from Google Calendar
Easily send meeting invitations directly from Google Calendar using the Google Chrome extension
for Lifesize Cloud. Download and install the Google Chrome Extension, then follow these steps:
1. In your Chrome browser, click
on the right of the the address bar and select Schedule
Google Calendar. This opens a new meeting template in Google Calendar in a new tab.
2. Enter a title for your meeting and edit the date and time of the meeting.
3. Click
to identify the meeting as a Lifesize Cloud call. Log in to your Lifesize
Chrome extension if prompted.
4. Select an existing meeting or select Your Name to have users join the meeting by calling you. The
corresponding URL and text appear in the meeting invitation.
5. Optional: Add text to clarify the purpose and goals of the meeting in the Description field.
6. Add email addresses of guests in the Add Guests field.
7. Click Save at the top of the page.
Tip: Create a meeting in the Lifesize Cloud app for recurring meetings. Create on demand
meetings by selecting Your Name.
Note: If a Cloud account is removed from the Cloud service, the extension no longer works and an
error message is returned.
View how to schedule a Lifesize Cloud meeting from Google Calendar.
13
Lifesize Cloud
Send an invitation from Microsoft Outlook
If you have an enterprise subscription plan, you can send meeting invitations from your Microsoft
Outlook calendar.
The first time you use this add-in, you must enter your account credentials and create default
settings.
Access Lifesize Cloud from the Home ribbon on Microsoft Outlook Calendar. The Lifesize Cloud
group includes two buttons:
●
●
Click
Click
to quickly create a meeting invitation based on default settings.
to create a unique meeting invitation or to configure your default settings.
1. On your Outlook Calendar home ribbon, click Schedule Meeting under
to open the dropdown
menu.
2. Select Schedule Meeting.
3. In Meeting Location, select the meeting name or select Call me.
4. Click Select.
5. Adjust the time and date, add the people you want to invite, and add additional meeting
information to the body of the invitation.
6. Click Send.
Tip: Create a meeting in the Lifesize Cloud app for recurring meetings.
View the Lifesize Cloud Meeting from Microsoft Outlook video.
14
Lifesize Cloud
Invite someone to join your Cloud account
Share the power of Lifesize Cloud by inviting new users to join your account. This adds the person
to your company directory and allows others in your group to easily connect with them. This also
allows them to see and access everyone in your Cloud directory.
1.
2.
3.
4.
Click
in the Lifesize Cloud app.
Click Share.
Click Yes to continue and add the user to your account.
Enter an email address and click Send.
If you just want to invite someone to call you, click No and invite the person to call you using the
email or calendar option.
15
Lifesize Cloud
Share data
During a call or meeting, click
(from the bottom of your call screen). If someone else is
presenting, their presentation stops and yours starts.
Participants in the call see your desktop and a visual indicator of an incoming presentation. Use the
arrows between the presentation and call windows to resize.
The following image shows an incoming presentation in a two-way call.
View a video about presenting in a meeting.
16
Lifesize Cloud
Let's chat
Chat with other Lifesize Cloud users at any time by selecting
and + (plus sign next to
search). You can also select their name in the directory and then
. If the contact's device doesn't
support chat, the icon is grayed out in the directory.
To close the chat window during a call, click in the call's video. Or, select < (lower right). When you
close the chat window,
history.
appears at the top of the screen which you can select to open the chat
Each person you chat with appears in the left chat column. Chat contents are in the right column. To
show the contents from a chat with another person, select their name in the left column.
As long as the app is active, your chats are available. You can have multiple chat sessions, but each
with an individual participant, not in a group. Chat history is cleared when you sign out. Select
Available to show active chats only.
Chat is supported with other Cloud users only. They must be available and their device must support
chat.
View a video about how to chat.
17
Lifesize Cloud
Connect your Lifesize video system
Once you have a Lifesize Cloud account, you can connect your Lifesize Icon and 220 video systems
to the Cloud service.
18
Lifesize Cloud
Connect your Lifesize Icon
Once you have a Lifesize Cloud account, you can connect your Lifesize Icon to the Cloud service.
●
●
Connect now
Connect later
Is my Icon connected already?
From the Icon main screen, navigate to
>
to view the status of the system. If it's connected,
Ready shows for Communications > Lifesize Cloud Service.
When you're connected, Icon behaves like the Cloud app on your other devices:
●
●
●
●
●
Lifesize Cloud applies configuration settings to the Icon directly.
All contacts in your company’s Cloud directory are available from your Icon in
status appears as well.
. Their online
Virtual meeting rooms are available in
.
Icon can add video participants and accept multiple incoming callers to the active call.
Software upgrades are automatically applied to your Icon instead of requiring you to perform a
manual update from a separate file. The system prompts you to apply the update, allowing you to
delay the operation if you are in a call or otherwise using the system.
To disconnect your Icon from the Cloud:
1. Reset your system to its default settings in Maintenance > System Reset > System Reset
NOTE: This action removes your current settings, including your entries in Favorites.
2. When the initial configuration wizard asks you to join the Cloud service, select No.
3. Ask your Cloud account manager to remove the Icon from your Cloud user account.
Remember: Once you activate the Cloud service on your Icon you can only place calls to public
addresses.
Learn more about Icon. View a video about how to connect an Icon to the Cloud.
19
Lifesize Cloud
Connect now
Follow these steps during your Icon's initial configuration.
Remember: You must have a Cloud user account set up before connecting.
You can associate the Icon to an individual user or a conference room.
Individual user
Me allows Cloud end users to associate the device to themselves.User allows
Cloud account managers to associate the device to any user or existing video
system in their Cloud group.
Conference
room
Use this option if the device resides in a conference room and is intended for
multiple users.Creates a separate Cloud account for the Icon. Enter a name for
the system that will appear in the Cloud directory. Optionally, enter an email
address for calling the system.
When the initial configuration wizard asks you to join the Cloud service, select Yes.
Open a browser and navigate to the URL shown on your Icon.
Sign in with your Cloud email address and password.
Enter the activation code shown on your Icon.
TIP: Scanning the QR code opens the sign-in page. Sign in and your code already appears.
1.
2.
3.
4.
From the Icon main screen, navigate to
>
to view the status of the system. If it's connected, 5.
Ready shows for Communications > Lifesize Cloud Service.
20
Lifesize Cloud
Connect later
Connect your Icon system to Lifesize Cloud at any time:
1. Reset your system to its default settings in Maintenance > System Reset > System Reset
NOTE: This action removes your current settings, including your entries in Favorites.
2. A wizard directs you to configure the language, network settings, time zone, and your
connection to Lifesize Cloud.
21
Lifesize Cloud
Connect your Lifesize 220
Once you have a Lifesize Cloud account, you can connect your Lifesize 220 video system to the
Cloud service.
Is my system connected already? From your 220 system, navigate to Administrator
Preferences > Communications to view the status of the system. If it's connected, Ready shows
for Lifesize Cloud Service.
When you're connected, your 220 behaves like the Cloud app on your other devices:
●
●
●
●
Lifesize Cloud applies configuration settings to the system directly.
All contacts in your company’s Cloud group are available from your system directory.
Your 220 can add video participants and accept multiple incoming callers to the active call.
Software upgrades are automatically applied to your Icon instead of requiring you to perform a
manual update from a separate file. The system prompts you to apply the update, allowing you to
delay the operation if desired.
Connecting your 220 to Lifesize Cloud
Connect to the Lifesize Cloud service during initial configuration. To initiate this process after
installation, reset your system to its default settings.
Remember: You must have a Lifesize Cloud user account to connect your 220 to the service.
You can associate a 220 system to an individual user or a conference room:
Individual user
Me allows Cloud end users to associate the device to themselves.User allows
Cloud account managers to associate the device to any user in their Cloud
group.
Conference
room
Use this option if the device resides in a conference room and is intended for
multiple users.Creates a separate Cloud account for the 220 system. Enter a
name for the system that appears in the Cloud directory. Optionally, enter an
email address for calling the system.
Upgrade your 220 system to software version 5.0 or later.
When the initial configuration wizard presents the Lifesize Cloud preference, select Enabled.
Open a browser and navigate to the URL shown on your 220.
Sign in to Lifesize Cloud by entering your Cloud email address and password.
Enter the activation code shown on your 220.
Navigate to Administrator Preferences > Communications to view the status of the system. If
it's connected, Ready shows for Lifesize Cloud Service.
1.
2.
3.
4.
5.
6.
To disconnect your 220 system from the cloud:
1. Reset your system to its default settings in Administrator Preferences > System > System
Reset.
2. When the initial configuration shows the option to enable the Cloud service, select Disabled.
3. Ask your Cloud account manager to remove the system from your Cloud user account.
220 meetings on Cloud
Meetings on a 220 system that is not connected to Cloud are different than meetings created on
22
Lifesize Cloud
Cloud. On a 220 (not connected to Cloud), you create local groups from your contacts. A user dials
this group and the system dials each participant in the group. When connected to Cloud, meetings
are virtual rooms where interested parties can join. On Cloud you can create meetings with no
participants; a meeting created from a 220 system that is not connected to Cloud must include at
least one participant.
Refer to the release notes for your 220 system for additional information about behavioral
differences and preferences that are disabled when connected to Cloud.
View the video about connecting a Lifesize 220 to Cloud.
23
Lifesize Cloud
Using third-party applications with Cloud
Create or join Cloud meetings directly from your third-party applications, such as Google Calendar,
Microsoft Outlook, and Microsoft Lync.
24
Lifesize Cloud
Google Chrome and Calendar
Send Cloud meeting invitations directly from Google Calendar or use your Google Chrome
Browser.
Google Calendar Configuration
Download and install the Google Chrome extension for Lifesize Cloud from the Chrome Web Store.
1.
2.
3.
4.
Click
to the right of the address bar in your Chrome browser.
Select Extension Settings.
Enter your Lifesize Cloud credentials.
Choose the default meeting and enter any custom text you want to include in your meeting
invitations.
Tip: Create a meeting in the Lifesize Cloud app for recurring meetings.
View the video about scheduling a Lifesize Cloud meeting from Google Calendar.
Join a Lifesize Cloud meeting in your Google Chrome browser
Join a meeting quickly without downloading or starting an app.
1.
2.
3.
4.
Click the dialing options link in your meeting invite to go the Call Me page.
Click Google Chrome Connect.
Select Allow to give permission to use your camera and microphone.
Enter your name and click OK.
View the video about joining a Lifesize Cloud meeting from Google Chrome video.
25
Lifesize Cloud
Microsoft Outlook Add-In
Access Lifesize Cloud from the Home ribbon on Microsoft Outlook Calendar. The Lifesize Cloud
group includes two buttons:
●
●
Click
Click
to quickly create a meeting invitation based on default settings.
to create a unique meeting invitation or to configure your default settings.
Tip: Set your Default Meeting Location to Call me. Click
meeting by having all participants call you directly.
to quickly create an on demand
Configure your Microsoft Outlook add-in
The first time you download and install the Microsoft Outlook add-in, you must configure your
settings:
1.
2.
3.
4.
5.
6.
On your Outlook Calendar Home ribbon, click Schedule Meeting under
Select Account Credentials.
In the Lifesize Login Credentials window, enter your Lifesize Cloud email address and password.
Click Save.
Click Schedule Meeting again and select Settings.
Select the Default Meeting Location. If you recently created the meeting in your app and do not
see it in the list, click the arrow to the right of the list to refresh it.
7. Optional: To add customized text to all your Lifesize Cloud invitations, enter it in Customize
Email Invitation. You can edit this text when you create your meetings.
26
Lifesize Cloud
Microsoft Lync
If you have an enterprise subscription plan, you can use your Microsoft Lync client to join a
meeting.
Remember: Content sharing is not available when you join a meeting from Microsoft Lync. If you
need to present, join the meeting using one of the other options on the Call Me page or download
the app.
Microsoft Lync Users
Join a Lifesize Cloud meeting with Lync:
1. Click the View dialing options or install the app link in the meeting invitation.
2. On the Call Me page, click the Microsoft Lync button.
3. When the Lync message window appears, click the camera icon, and select Start My Video.
Add a Lifesize Cloud virtual meeting room to your Microsoft Lync contact list:
1. Add the virtual meeting room extension (e.g. [email protected]) to your contacts list in
Microsoft Lync. The virtual meeting room extension is a number located in the meeting invitation
or on the Call Me page.
2. When you are ready to join the meeting, find the meeting in your contacts list .
3. Right-click on the meeting and select Start a Video Call.
Microsoft Lync Server Administrators
Lifesize Cloud supports the Microsoft Lync Online and Lync 2013 environments. You must initiate
federation between your Microsoft Lync server and Lifesize to allow users to create and attend
Lifesize Cloud meetings through Microsoft Lync.
View the video about joining a Cloud meeting from Microsoft Lync.
27
Lifesize Cloud
Manage your Cloud group
A company typically has one Lifesize Cloud group with one account manager. Account managers use
the web console to manage users and video systems. Bookmark this page:
manage.lifesizecloud.com.
From the dashboard, account managers can monitor usage and quality metrics such as participation
metrics per user and room, call length, and device usage. To customize the date range for the data
displayed on the dashboard, click
at the top right. August 29 is the earliest date you can
select. Data within the specified range displays until you change the range or until you end the
session. The default is 45 days.
If you're interested in joining Lifesize Cloud, register to create a Cloud group for your company.
If you signed up as an account manager by mistake, contact your Lifesize representative for help.
28
Lifesize Cloud
Your users
You'll manage users in your Lifesize Cloud group from the web console. Sign in and if the
directory's not already visible, click
.
What do you want to do?
Invite someone to join my Cloud group:
Click Add User from the Users tab of the Directory to send an invitation.
Delete a user account:
Select the checkbox by the user's name and click Delete Selected Users.
Change a user's password:
Select the user's name and Reset Password. We'll send an email with a password reset link to the
address associated with the user account.
Change a user's name:
Select the user's name and enter a new name. Then, select Update User.
Add an external group contact:
Account managers can add group contacts to the shared directory, such as third party systems.
1. On the Directory page of the web console, select the Group Contacts tab.
2. Click Add Contacts
3. Enter the display name and dial string for the contact. The dial string can be an extension, mail
address, video or phone number, public IP address, etc. This string must be unique (two contacts
cannot have the same dial string) and can be no longer than 255 characters.
Delete a group contact:
Select the checkbox by the contact’s name and click Delete Selected Contacts.
Manage video systems:
Account managers can view all of the video systems in their Cloud group from the Video Systems
page. Click
●
●
to access the page.
To remove a system from Lifesize Cloud, select the checkbox next to the system's name and
click Disconnect system from Cloud. If you remove a system associated with an individual user
or shared conference room, only the system is disconnected. The user or conference room account
is still available in Lifesize Cloud.
If you are in the same network as the Icon, click
to access the Icon's web interface.
The number of users you can add to your Cloud group depends on the subscription your company
purchased.
Tip: If a new user never received the email to sign up or confirm their password, encourage them to
check their spam folder.
View a video about managing Lifesize video systems.
29
Lifesize Cloud
Give a user advanced privileges
Account managers can give users permissions to manage other users, meetings, and devices in the
web console:
1.
2.
3.
4.
From the web console, click
.
Find the user in the directory and click the user's name.
In the Edit user tab, select Give user access to the web console.
Click Update User.
Note: You can only manage accounts, meetings, and devices with the same or fewer privileges as
your account.
Permissions for users with web console access are defined as follows:
User accounts
View all user accounts that belong to the Cloud account.
Allowed
Add new user accounts.
Allowed
Manage accounts for self and other users: delete, update the display name and email
address, reset the password.
Allowed
Manage accounts for other users with access to the web console or for the account
manager's account.
Not allowed
Meetings
View all meetings that belong to the Cloud account.
Allowed
Add new meetings.
Allowed
Manage meetings owned by self, other users, and users with access to the web
console: delete, update the meeting name and passcode.
Allowed
Manage meetings owned by the account manager.
Not allowed
Video systems
View all connected video systems that belong to the Cloud account.
Allowed
Connect video systems as shared or personal devices.
Allowed
Manage video systems that are shared or associated with self, other users, and users
with access to the web console: remove or update the connection.
Allowed
Manage video systems that are associated with the account manager.
Not allowed
Advanced Settings
Enable/Disable Group Chat Feature
Allowed
Restrict new users to a specific domain
Allowed
30
Lifesize Cloud
Invite someone to join your group
Invite a user to your Lifesize Cloud group by clicking Add User and then Send invitation to email
your invitation to one or many new users.
To activate their account, users will need to:
1. Click the link in the email they receive to open a simple online registration form.
2. Enter a name. The name they enter appears in the directory for users in your Cloud group.
3. Enter a valid email address and password. They'll use their email address and password to sign in
to the app. If they don’t receive an email welcoming them to Lifesize Cloud, the email may be in
their spam filter or they may have incorrectly entered their email address and therefore will not
have received the confirmation email.
4. Accept the terms and conditions and click Sign up.
5. They'll receive another email to confirm their email address. Click the link in the email to confirm.
6. Download and install the app.
7. Start placing calls!
31
Lifesize Cloud
Your meetings
Account managers can manage all of the scheduled meetings from the Meetings tab.
●
●
●
Set the number of days to maintain inactive meetings
Create new meetings
Delete meetings
32
Lifesize Cloud
Your account
Edit your account in Advanced Settings in the web console. Sign in and click
(upper right).
Change my name: Change the value in Display Name and click Update. The name you enter
appears in the app's directory.
Change my password: Click Reset Password. Passwords must be between 8 and 32 characters
in length and use standard ASCII characters.
Change my email address: Click the pencil image next to your email address. Enter your current
and new email addresses and click Save. You'll receive a confirmation email. Click the link in the
email to confirm your new email address.
Add my contact information: Add your first and last names and address and click Update.
Choose the bandwidth for gateway tunneling: Choose from the options in the dropdown menu.
If you haven't defined your name yet, it appears empty in the directory. Click
Display Name. Then click Update.
and enter a value in
33
Lifesize Cloud
Advanced topics
Configuring your Cloud app
Call statistics
Collecting diagnostics during a call
Configuring SRV records
Configuring a web proxy
Opening ports
Lync Federation
Lifesize Cloud status
34
Lifesize Cloud
Configuring your app
Configure your app in Lifesize Cloud > Preferences (Mac) or File > Preferences (Windows).
Video
Audio
Defaults to Auto, which shows the current camera.
Click
to move your supported PTZ (pan-tilt-zoom) camera at any time.
Defaults to Auto, which shows the current microphone (and power level) and
speakers. Click Test to play sound from the current speakers.
Collect Data Allows the app to collect usage data.
The app uses external devices if detected. If you have multiple external devices and the Auto
selection is not optimal, select a device directly from the dropdown menu.
35
Lifesize Cloud
Call statistics
You can collect information during a call: from your app, select Call > Statistics.
Statistics include audio and video transmit and receive data such as bandwidth and packet loss. This
data commonly indicates the cause of problems you may experience during a call. Statistics also
include presentation transmit data.
Video statistics include:
●
●
●
●
resolution, in pixels, of the video image transmitted or received
the video codec
the amount of video data transferred per second in kilobits
the video frame rate in frames per second
Audio statistics include:
●
●
●
the audio codec used
the amount of audio data transferred per second in kilobits
the amount of audio data packets transferred or received per second in kilobytes.
Audio and video statistics both include:
●
●
●
●
jitter, which shows the variation, in milliseconds, in the time between packets arriving
the number of packets of data that fail to reach their destination in the last sampling interval
the number of packets lost since the beginning of the call
the percentage of packets lost in the last sampling interval
36
Lifesize Cloud
Collecting diagnostics
You may be asked to collect diagnostics from your app to diagnose a problem.
From the menu bar, select Help.
Select Collect Diagnostics.
Enter a description of the issue you are experiencing.
Click Start to generate a file that is automatically uploaded to the log server, or placed on your
device.
5. If the automatic upload fails, locate the file from your system and send it as directed by support
for further analysis.
1.
2.
3.
4.
37
Lifesize Cloud
Configuring SRV records
Configure DNS SRV records to enable email dialing to your company's Lifesize Cloud users.
In the following example, all SIP and H.323 calls to any of the @myCompany.com addresses are
redirected to lifesizecloud.com.
NOTE: All trailing periods (.) are intentional and required.
; SRV records
_sip._udp
180 IN SRV 10 10 5060 lifesizecloud.com.
_sip._tcp
180 IN SRV 10 10 5060 lifesizecloud.com.
_sip._tls
180 IN SRV 10 10 5061 lifesizecloud.com.
_h323ls._udp.mycompany.com. 180 IN SRV 0
0
1719 lifesizecloud.com.
_h323cs._tcp.mycompany.com. 180 IN SRV 0
0
1720 lifesizecloud.com.
38
Lifesize Cloud
Configuring a web proxy
To configure web proxy authentication:
1. Select Network from the Preferences menu.
2. Choose one of the following:
No Proxy to disable use of the web proxy.
Mac app only: Use system proxy settings to use OS X settings for proxy configuration.
A Change System Proxy Settings button appears if you wish to edit Network system
preferences.
Choose Manual proxy settings to enter a host, port, username and password.
3. If already signed in, you must sign out and sign back in for the settings to take effect.
❍
❍
❍
39
Lifesize Cloud
Opening ports
If Cloud clients (including Icon) have trouble connecting to the Cloud service, try opening firewall
ports to and from your local node.
To determine your local node's IP addresses, ping lifesizecloud.com. Alternately, sign in to the web
console and click
(upper right). The node's IP addresses appear in Node Address. Consider also
whitelisting *.lifesizecloud.com and emails that originate from lifesize.com.
NOTE: Symmetric UDP is required.
For Cloud clients, open these ports:
Protocol
Source
IP
Source
Destination IP
Port
Destination
Description
Port
TCP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
80
HTTP: Cloud client download
NOTE: Redirects to web console download page
TCP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
443
HTTPS: Cloud client provisioning
TCP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
35060/35061 Cloud client signaling (SIP/TLS)
UDP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
10000-16000 RTP media
Read more about Microsoft Lync Federation with Lifesize Cloud.
For SIP systems, open these ports in addition to the ports listed in the first table:
Protocol
Source
IP
TCP/UDP Any
Source
Destination IP
Port
Destination
Description
Port
Any
5060/5061
Public IP addresses on any Cloud
node on lifesizecloud.com
SIP/TLS
For H.323 systems, open these ports in addition to the ports listed in the first table:
Protocol
Source
IP
Source
Destination IP
Port
Destination
Description
Port
TCP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
1720
H.225: call signaling
UDP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
1719
H.225: RAS
TCP
Any
Any
Public IP addresses on any Cloud
node on lifesizecloud.com
10000-16000 H.225: control channel
40
Lifesize Cloud
Microsoft Lync federation
Lifesize Cloud supports the Microsoft Lync 2013 environment. If your Microsoft Lync deployment is
not configured as an open federation, you must add lync.lifesizecloud.com as a federated partner.
You also need:
●
●
●
A publicly issued certificate installed on the Edge server
Firewall configured to allow TCP/TLS port 5061 and TCP/UDP ports 30000-50000 to and from
Lifesize Cloud Lync Server
Updated SRV record for your Lync Domain
Microsoft Lync 2013 Federation
To initiate federation between your Lync 2013 server and Lifesize Cloud:
1. Log in to the Microsoft Lync Front End or Standard Edition Server and open the Microsoft Lync
control panel.
2. On the Microsoft Lync server control panel, select Federation and External Access.
3. On the External Access Policy pane, enable Federated user access. Click Edit > Show Details
then check Enable Communications with Federated Users.
4. On the Access Edge Configuration pane, select Enable Federation and Enable partner
domain discovery.
5. On the SIP Federated Domains pane, add a new domain pointing to lifesizecloud.com. The
Access Edge service (FQDN) will be lync.lifesizecloud.com.
41
Lifesize Cloud
Lifesize Cloud status
Lifesize Cloud status is available at status.lifesizecloud.com. The system reports scheduled
maintenance and system outages.
You can subscribe to service updates for the following components:
Management Console
The web service that provides access to the web console for users and
account managers.
Call Management Service Provides device registration, chat, and call management services.
Multiway Call Service
Provides multiway calling capabilities.
PSTN Call Service
Reports incoming PSTN call status.
Status includes:
●
●
●
Operational: all servers are up.
Major outage: all servers are down.
Partial outage or degraded performance: some servers are down, but the service is still
operational.
42
Lifesize Cloud
Need help?
Signing in
Installing the app
Connecting my video system
Network issues
Audio and video quality
Still have questions?
43
Lifesize Cloud
Help me with signing in
Already registered?
To sign in to the app, use the email address and password you entered when you set up your Cloud
account. Click Forgot password if you need a reminder. We'll send one to the email address you
enter.
If you are an account manager, sign in to the web console.
If you've signed up but can't sign in, you may have downloaded the app or connected your Lifesize
video system without registering for Cloud. Ask your Cloud account manager to send you another
invitation to join your company's Cloud group. After you sign up be sure to verify your email address
by clicking the link in the verification email we sent you (check your spam folder if you did not
receive one) to keep your account active.
44
Lifesize Cloud
Help me with installing the app
For all supported platforms, download and install the app.
If you're using the Windows app, .NET 4.5.1 or later is required.
45
Lifesize Cloud
Help me with connecting my video system
You must first register for a Cloud account before activating your video system. Ask the Cloud
account manager for your company to send you an invitation.
Connect your Lifesize Icon
Connect your Lifesize 220
46
Lifesize Cloud
Help me with network issues
Configure your system for firewall traversal by opening these ports.
47
Lifesize Cloud
Audio and video quality
Follow the best practices recommended by your video system manufacturer for optimal performance
with Lifesize Cloud.
Audio
Other callers can't hear me
Some Mac devices ask for your permission to access the mic when you start the Lifesize Cloud app
the first time. If you select No by mistake, your audio is unavailable to callers.
Solution: Select Settings > Privacy > Microphone and enable the Lifesize Cloud app.
Wired headsets
For optimal audio with desktop and mobile clients, use wired headsets. If you are using headphones
with two connectors with models of Mac devices that use a single analog headphone port, you must
connect them with a TRRS converter.
Noise reduction option
Mac users should enable the Apple noise reduction option on the mic input for optimal audio quality.
Video
Ensure that the system maintains the best possible image quality by altering the lighting and
background of your environment as necessary, or adjusting camera settings according your vendor's
recommendation.
48
Lifesize Cloud
Still have questions?
If you don't see the answer to your question here, contact your local Lifesize representative. If you
need additional assistance, contact Lifesize Technical Services.
Also refer to the training videos for a visual demonstration of some of the features of Cloud.
49
Lifesize Cloud
What's new
March 11, 2015 Update
Performance and quality enhancements are included in this update.
Place calls from the newly designed Call Me page when you receive an invitation from a Lifesize
Cloud user.
If you have an enterprise subscription plan, you can now connect with Microsoft Lync Online and
Lync 2013 users. Learn more about using Lync with Lifesize Cloud.
50
Lifesize Cloud
51
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement