Warner Center Towers Electronic Tenant® Portal Created on March 30, 2015 Building Amenities: Auto Detail and Car Wash Service The Auto Detail ad Car Wash Service is located in Parking Structure 2. Please click here to download a Car Wash Service Pamphlet Building Amenities: Banks City National Bank: A full service retail bank located in Tower 5. Manufacturers Bank: A full service retail bank located in Tower 2. Pacific Western Bank: A full service retail bank located in Tower 1. Building Amenities: Conference Room A General Conference Room is available for the use of our Tenants. Our General Conference Room is located on the 3rd floor of 21800 Oxnard Street and will accommodate up to 50 people. The room is currently equipped with a telephone, high- speed internet access, conference tables, chairs, TV, VCR, and dry erase board. Please reserve your required dates with our office in advance by contacting the Office of the Building at 818-593-6177. The charge is $100 for up to four hours (half day), or $200.00 for five to eight hours (full day). Building Amenities: Health Club Equinox Fitness Club at 21530 Oxnard Street. http://www.equinox.com/clubs/ClubTour.aspx?clubID=106 Building Amenities: Hotel Warner Center Marriott: 21850 Oxnard Street, phone 818-887-4800. Building Amenities: Retail Services Restaurants Café Valentino: Located in lobby level of Tower 5. Trimana: Located on the Ground Level of Tower 1. Cafe Fiore: Located on the Ground Level of Tower 2. Copy and Printing Astro Printing: Servicing all of your copy and printing needs in Tower 2. Dry Cleaning Noble Cleaners: Located in lower lobby of Tower 1. Click here to view Noble Cleaners Flyer Sundry/Coffee Gateway Newsstand: Located in the interior lobby of Tower 3. Aroma Cafe: Located in Tower 6. Phone Number: 818-932-9003 Travel Agents World Travel: Located in lobby level of Tower 5. Building Amenities: Storage Space Please click here to access information regarding storage space available at Warner Center Towers. Building Amenities: Telecommunications One-stop Telecommunications/Internet Service & Expertise Polaris 818-716-2699 21800 Oxnard Street, Suite 780 Woodland Hills, CA 91367 www.polarisnet.net Click here to view Polaris flyer Building Operations: Accounting Please mark your records so that your office rent and parking payment are received on the first day of each month or in advance, unless otherwise stated in your Lease. Rent checks are payable to Douglas Emmett 2000, LLC and should be sent to the Office of the Building at 21800 Oxnard Street, Suite 1000. Payments for parking are to be made payable to ABM Parking Services and given to the Parking Manager, in the parking office located in Parking Structure 4 level A. Lease Expansion and Renewal Please contact the Office of the Building if you have any questions regarding the terms of your Lease. Lease renewals and expansions are coordinated through the Leasing Office, located in the office of the building. The Leasing Department phone number is (877) 525-2658. Building Operations: Building Management Office of the Building: Douglas Emmett 21800 Oxnard Street, Suite 1000 Woodland Hills, CA 91367 Telephone: (818) 593-6177 Fax: (818) 710-7823 Hours of Operation: 8:00 a.m. to 6:00 p.m. All Towers Title Name E-Mail General Manager Dianne Walton [email protected] Operations Manager Jackie Jones [email protected] Chief Engineer Cary Johnson [email protected] The Management Team at Towers 1 through 4 (21600, 21550, 21650 and Equinox at 21530 Oxnard St.) is comprised of the following individuals: Title Property Manager Interim Assistant Property Manager Administrative Assistant Associate Administrative Assistant Name Jeff Herrera E-Mail [email protected] Cristina Magleo [email protected] Alma Nalam [email protected] Kristin Basydlo [email protected] The Management Team at Towers 5, 6 and 7 (21800, 21700 Oxnard St. and 5921 Owensmouth Ave.) is comprised of the following individuals: Title Property Manager Interim Assistant Property Manager Associate Administrative Assistant Name E-Mail Dennise Washington [email protected] Marla Garcia [email protected] Monica McDaniel [email protected] Building Operations: Engineering and Maintenance The following Engineering and Maintenance personnel are available to assist tenants and guests: All Towers: Title Name Chief Engineer Cary Johnson Assistant Chief Engineer Jeb Smith Tower 1 - 21600 Oxnard Street Operating Engineer Cesar Valadez Tower 2 - 21550 Oxnard Street Operating Engineer Jose Antonio Tower 3 - 21650 Oxnard Street Operating Engineer Edgar Ventura Tower 5 - 21800 Oxnard Street Operating Engineer Marco Interiano Tower 6 - 21700 Oxnard Street Operating Engineer Rene Delgadillo Janitorial Services - All Towers - Contracted with Peerless Building Maintenance Title Project Manager Name Gus Leytte Phone Number 818-593-6177 Building Operations: Holidays Office Hours: Monday through Friday 8:00am to 6:00pm excluding Holidays. Building Hours: Monday through Friday: 6:00 a.m. to 6:00 p.m. The building will remain locked and secured at all other times and on holidays. However, Tenants with keys to their Premises and access cards will have access to the building 24 hours a day, 365 days a year, unless otherwise stipulated. HVAC services are provided from 8:00 a.m. to 6:00 p.m. Monday through Friday and from 9:00 a.m. to 1:00 p.m. on Saturdays. There will be an additional charge for all after hours HVAC service. The Office of the Building will be closed in recognition of the following Holidays: New Year’s Day Presidents’ Day Memorial Day Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Christmas Day Per the terms of your Lease Agreement, Douglas Emmett will be closed on the above listed holidays. HVAC and janitorial services will not be provided, however, 24-hour security will remain in full operation, 365 days per year. Building Operations: Leasing Douglas Emmett provides the leasing for Warner Center Towers. Doug Akins and David Hitzel are the in-house leasing agents. The main phone number is 818-593-6200. Listed below is their contact information: Title Name Regional Leasing Manager David Hitzel Leasing Flyers Phone Number (818) 593-6243 Click here to view Warner Corporate Center Leasing Flyer Click here to view Tower 1 Leasing Flyer - 21600 Oxnard Street Click here to view Tower 2 Leasing Flyer - 21550 Oxnard Street Click here to view Tower 3 Leasing Flyer - 21650 Oxnard Street Click here to view Tower 5 Leasing Flyer - 21800 Oxnard Street Click here to view Tower 6 Leasing Flyer - 21700 Oxnard Street E-Mail [email protected] Building Operations: Parking The following parking personnel are available to assist tenants and guests: Title Parking Director Name Mirna Toro Phone Number (818) 716-2677 Parking Garage: Contracted with ABM Parking Services. Click here to download ABM Parking Services Agreement form. Building Operations: Security Security: Contracted with Universal Protection Service Security Base (Emergency Only) Phone: (818) 716-2627 The following Security personnel are available to assist tenants and guests: Title Director of Security and Fire/Life Safety Name Phone Number William Yomba Contact via building office at (818) 593-6177 Building Security: After Hours Access The Office of the Building must be notified of any and all activities taking place in your office after normal business hours. Notifying our office will allow the notice of any special instructions to our Security Staff. Outside contractors and tenant vendors will not be provided access to the building after hours without prior written approval by Building Management, prior notification of security, and proper insurance. Building Security: Building Access During normal business hours, all buildings may be entered without restriction, unless otherwise stipulated. After normal business hours, an access card is required for after hour access to the building, and for elevator access to all floors above MP Level. Your access card is obtained through the Security Department by submitting a Building Access Card Request Form to [email protected] or via Fax to 818-593-6292. There is a thirty dollar ($30) activation fee for the access card. Building Management reserves the right to restrict building entry during periods of heightened security alerts. The Authorization to Permit Access by Passkey form, will need to be completed/approved by an authorized person from your office, either a Lease principal, or designated Tenant Representative. It is important to note that NO ONE WILL BE ADMITTED TO AN OFFICE UNLESS HIS OR HER NAME APPEARS ON THE AUTHORIZATION TO PERMIT ACCESS BY PASSKEY LIST. Security will obtain permission from authorized tenants' representative and property management to grant access by passkey authorization. Janitorial staff is prohibited from granting access to tenants or visitors. Building Security: General Office Security Security Checklist For your own internal security and also for the security of the building, it is in your best interest to control the number of keys issued. Only people needing after hour access should be issued a key. The following is a list of general office security suggestions, which are offered to you as an aid in establishing your internal security procedures: Restrict office keys to those who actually need them. Keep complete, up-to-date records of the distribution of all office keys. Have adequate procedures for collecting keys prior to termination of employees. Establish a rule that keys must not be left unguarded on desks or cabinets. Require that filing cabinet keys be removed from locks and placed in a secure location after opening cabinets. Prevent unauthorized personnel from reporting a lost key and receiving a replacement. A responsible person is in charge of issuing all keys. Store keys systematically in a secured wall cabinet of either your own design or from a commercial key control system. Insist on identification from repairmen who come to work in your office. Clear all desks of important papers. When working alone in the office at night, lock the front door to prevent anyone else from entering. Keep the police, fire department, and building security telephone numbers posted. Double check to see that all doors are securely locked before you leave. Reporting Thefts Any and all losses of personal property should be reported to the Los Angeles Police Department and the Office of the Building immediately. The security of your office is your responsibility. All valuables, purses, wallets, etc. should not be left in plain view. We recommend that purses be locked in desks and that valuables be put away and locked up each night. It is the Tenant’s responsibility to ensure that all suite entry doors are closed and locked at the close of each business day. We further recommend that secondary entrances remain locked and secured at all times. Suspicious Persons We promote Neighborhood Watch at Warner Center Towers. If you see suspicious or offensive persons in the building, please call the Office of the Building immediately. If possible, make note of appearance, clothing, etc. to assist building security in locating them. Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help you locate someone?” is enough to deter a potential thief. Suspicious encounters of this type should be reported to the Office of the Building immediately. Security Guards Security officers are on duty 24 hours a day, seven days a week. Warner Center Towers is closed to the public during non-business hours. All tenants entering the building during non-business hours must use their access card for entry. Security Escorts Security Officers are available to escort you to your vehicles after hours. Please call security base at 818-716-2627 for this service. Please allow 15 minutes. Building Security: Key and Lock Policy For your safety and protection, building policy requires that the Office of the Building issue all keys. Only the authorized representatives of the Tenant may request additional keys from the office of the building. Tenant will be responsible for re-key charges and all keys needed for entry doors into suite. All interior locking doors within tenant premises are the tenant’s sole responsibility, both for payment of any cylinder changes and/or keys required. For reasons of security, fire safety, and cleaning access, all locks are to be on the Buildings Master System. Therefore, any lock changes must be coordinated and completed by our office. Click here to download a Key Request Form - Current Tenant Click here to download a Key Request Form - New Tenant Building Security: Property Removal Anyone removing personal/company property from your office will be required to complete the Property Removal Form, filled out with description of property being removed and signed by an authorized signature from your company. Tenants may make photocopies of this form. Please be aware that our security officers are instructed not to allow anyone to leave the Premises with property unless they have this form with them. To eliminate after hour/weekend problems, be sure copies of the Property Removal Forms are kept within your office. It is your responsibility to give your employees this written permission to remove property and insure that all employees are aware of this procedure. Click here to access a Property Removal Form Building Security: Solicitation We attempt to keep all solicitors out of the building. If a solicitor visits your office, please contact the Office of the Building or Security at once. The solicitor will be escorted out of the building and off the property. Building Services: Building Signage and Directory Corridor/Suite Identification A landlord-approved sign is the only tenant information allowed next to the Suite entry doors. Upon receipt of your written information, Building Management will place your order. Signage requires a 4-6 week lead-time. Therefore, please be sure to submit your requirements to our office as soon as possible. Building Directory Identification Tower 1 - 21600 Oxnard Street The building has two touch-screen directory screens in the main and lower lobbies. There is a one-time initial setup fee of $75 to input your information into the directory. Any subsequent changes will be subject to a $15 fee. Tower 5 - 21800 Oxnard Street The building has one touch-screen directory screen in the lower lobby. There is a one-time initial setup fee of $75 to input your information into the directory. Any subsequent changes will be subject to a $15 fee. Tower 2, 3 & 6 Tower 2 has one directory board in each lobby (LP and MP levels). Towers 3 and 6 have one directory board. We will order directory strips as specified in written letter only. This form must reflect the exact format you desire as to the order of name placement, title last name first, identification, etc. Please allow for thirty (30) characters per line/strip, which includes Suite number and spaces. The cost for each directory strip is approximately $45.00. Directory identification must be identical in both directory boards. Click here to access a Signage Request Form Building Services: Cleaning Janitorial cleaning is contracted five times a week; Monday through Friday with the exception of the holidays previously listed. Cleaning begins at 6:00 p.m. Cleaning standards of a first class office building will be maintained, however, oversights occasionally will occur. When this happens, please notify the Office of the Building as soon as possible so appropriate corrective action can be taken. If you require any “special cleaning”, please advise the Office of the Building to coordinate and quote costs for any and all extra services. Carpets Chair pads are recommended under chair roller/casters to preserve appearance, prevent accelerated wear, and act as a deterrent toward the Delaminating of the Carpet. Carpet cleaning may be arranged with the office of the Building. Building Services: Elevators Tower 1- 21600 Oxnard Street Low-Rise: There are four (4) elevators that serve floors LP-11 High-rise: There are four (4) elevators that serve floors 11-20 Tower 2- 21550 Oxnard Street High-rise: There are four (4) elevators that serve floors LP-11 Tower 3- 21650 Oxnard Street Low-Rise: There are six (6) elevators that serve floors G-14 High-rise: There are six (6) elevators that serve floors 15-25 Freight: There is one (1) elevator that serves floors 1-26 Tower 5- 21800 Oxnard Street High-rise: There are four (4) elevators that serve floors LP-11 Tower 6- 21700 Oxnard Street Low-Rise: There are five (5) elevators that serve floors G-12 High-rise: There are four (4) elevators that serve floors 14-20 Garage Elevators There are three (3) elevators that serve parking levels A - D in Parking Structure 1- 21525 Califa Street. There are five (5) elevators that serve parking levels A - G in Parking Structure 2- 21625 Califa Street. There are three (3) elevators that serve parking levels A - D in Parking Structure 3- 21825- Califa Street. There are three (3) elevators that serve parking levels A - G in Parking Structure 4- 21725 Califa Street. Each elevator is equipped with emergency communication systems between the elevator and the security console in the lobby of the Building. Passenger elevators are not to be used for any delivery that would require the use of hand trucks, carts, etc. Should the freight elevator be required, special arrangements must be made by contacting the Office of the Building in advance. Please be aware that we have an on-site elevator mechanic here at Warner Center Towers, Monday through Friday. Building Services: Fee Schedules The following is a summary of charges for services at Warner Center Towers: After Hours Air Conditioning: Tower 1- 21600 Oxnard Street Tower 2- 21550 Oxnard Street Tower 3- 21650 Oxnard Street Tower 5- 21800 Oxnard Street Tower 6- 21700 Oxnard Street Duplicate Keys: All Towers $98.00 per hour $85.00 per hour $75.00 per hour $80.00 per hour $75.00 per hour $10.00 each Building Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at www.adobe.com. ABM Parking Agreement Building Access Request Form Conference Room Application & Agreement Monthly Parker Change/Delete Form Parking Validation Request Form Property Removal Pass Tenant Contact and Authorization Form After Hours Control System Authorization Form Building Access Card Request Form Key/Lock Request Form Move Information Form Pass Key Authorization Form Signage Request Form Tenant Information Form Building Services: HVAC- Towers 1,2,5 & 6 (21600, 21550, 21800 & 21700 Oxnard St) Heating, ventilation and air conditioning will be provided between 8:00am and 6:00pm, Monday through Friday, and Saturday, 9:00am to 1:00pm. Air conditioning is not provided on Sundays/Holidays. There is an hourly charge for after hours air conditioning (please see Fee Schedule by clicking on toolbar above). Each tenant must submit a list of employees authorized to program the after-hours A/C System (ACS®) and return it to Douglas Emmett. In return you will be given a Tenant ID number and pin number for each authorized user. Please note that since there is an hourly charge for use of after-hours A/C, it is important that only authorized individuals be given access to the system. To access ACS, simply dial (800) 316-2419 and follow the prompts to program your after hours heating and air conditioning requirements; or access the website by clicking here. The Tenant’s designated Representative(s) shall be responsible for the programming and administration of all ACS activity. Please see the After-hours Control System Summary Instructions and the After-hours Control System Website Instructions for Tenant Managers for further information. For problems with the HVAC after hours, phone the Security Base at 818-716-2627. They will put you in contact with the on-call engineer who will assist you. Click here to access an After Hours Authorization Form. After-hours Control System Summary Instruction 1. Use a touch tone phone to dial your access number: (800) 316-2419 2. When asked, enter your 4 digit Tenant ID at the prompt. 3. When asked, enter your 4 digit User ID at the prompt. 4. Press  for immediate service,  for future service,  to cancel current service, or  to hang up. Note: The next step exists only if separate A/C and Lighting Requests are available. 5. Press  for lighting only, press  for A/C and Lights, or press  to hang up. Note: The pound [#] key can be pressed at any time to return to the main menu. Listen carefully, the system will verbally prompt for all requested user input. Immediate Service Option  Press  through  for the amount of service hours to be requested. The system may confirm today’s lease hours, duration of service, and cost of service. Press the star [*] key to accept. The system will confirm that the request has been accepted and will hang up. Future Service Option  Press  through  for the month you will require service. Press  through  for the day of the month you will require service. Start times are entered in military format. 6:30 a.m. is entered as 0630. 6:30 p.m. is entered as 1830. Enter the start time using the proper 4 digits. Press  through  for the amount of service hours to be requested. The system will confirm normal lease hours for the day of the request, and will then confirm the start time, ending time and total cost of the requested service. Press the star [*] key to accept. The system will confirm the request has been accepted and will then provide you with the specific service request number (4 digits) should service need to be cancelled prior to the actual start of the service. The system will prompt you to press  to hang up or  to repeat service request number. Cancel Service Option  Press  to cancel service already in progress, press  to cancel future service. Select  and the system cancels the service and reports the total cost incurred. Select  and you will be prompted for your 4 digit service request number. Note: Once the service request number is entered ACS will confirm that the “Request has been Cancelled” and the system will then hang up. After-hours Control System Website Instructions for Tenant Manager After-hours Control System Website Instructions for Tenant Manager Sign onto the System On the internet, type in the address: http://wctacs.douglasemmett.com When the ACS Website comes up, you may use the F11 key to enlarge the screen if needed. Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided. Click on Login. The tenant manager has several areas of the program he/she can access and input, edit and delete data. These areas are listed at the top of the screen, Requests, Lease Info, Stand Req, and Admin. Requests Immediate Service Requests Click on Immediate Request and the month, date and start time information will become grey and non-usable. At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed. Then click on the arrow for Minutes and fill in that appropriate amount. Click on Add. A confirmation screen will appear giving the service starting date and duration. It will ask “Are you sure you want to add this request?” Click on Yes if you wish to start the service or No if you wish to edit or adjust the service. If you click on Yes, the request will appear in the Programmed Service Requests. Immediate Service Requests (continued) To cancel this service at any time prior to service ending, click on the request in the Programmed Service Requests and then click on the Delete button. The service will be cancelled and will state so in the request, the request will then change to deactivating and when the action is finished, the request will be removed from the screen. Future Service Requests On the internet, type in the address: http://wctacs.douglasemmett.com When the ACS comes up, you may use the F11 key to enlarge the screen if needed. Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided. Click on Login. Click on Future Requests and the Month & Day, Duration and Start Time are highlighted. Manually typing in the information, using the drop-down arrow or using the calendar located to the right of the box can enter the Month and Day. At Start Time, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed. Then click on the arrow for Minutes and fill in that appropriate amount. Then click on AM or PM. At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed. Then click on the arrow for Minutes and fill in that appropriate amount. Click on Add. Future Service Requests (continued) A confirmation screen will appear giving the service starting date and duration. It will ask “Are you sure you want to add this request?” Click on Yes if you wish to start the service or No if you wish to edit or adjust the service. If you click on Yes, the request will appear in the Programmed Service Requests. To cancel this service at any time prior to service ending, click on the request in the Programmed Service Requests and then click on the Delete button. The service will be cancelled and will state so in the request. The request will be removed from the screen Lease Info This screen is for information only and shows the non-billable lease hours, billable holidays, and hourly rate for service. If you have a question regarding any of this information, contact your property manager. Standing Requests To add a standing request, click on the Start Time on the day(s) of the week which will have the after hours service. Another screen for editing will come up. On that new screen go to Start Time, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed. Then click on the arrow for Minutes and fill in that appropriate amount. Then click on AM or PM. At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed. Click on the arrow for Minutes and fill in that appropriate amount. Add the last day of the request, Month, Day and Year by using arrows for the drop down menus. If all information is correct, click on OK. This should be done on every day after hour’s service is requested. When the screen is set correctly, click on Submit Schedule. Another screen will appear stating Standing Requests Settings Have Been Changed. Are You Sure You Want to Apply These Changes Now? Click on the Yes button. On this screen you can also disable service on lease holidays by checking that statement. You can also remove all standing requests by clicking on Clear Schedule. Admin. Current Users shows a list of every user that can access the system for that customer’s site. This information includes the user name, ID number and access level. Edit Users by clicking on Select in front of their name. The name will appear in the Edit User boxes. To edit the User ID number, click on the box that says *Manually Edit User ID. Click on the number or name and change as needed. Use the drop down arrow to select the Access Level. Click on Update User and a confirmation box will come up with the revised user information and asking Do You Want to Modify this User? If all information is correct, click on the Yes button. Add User by clicking on that button. The system will create a user ID number but if the user wishes to select their own, click on the box that says *Manually Edit User ID and you will be allowed to edit that number. Fill in the First Name and Last Name of user and the Access Level can be taken from the drop down menu. Click on the Add User button and a confirmation message will pop up. It will verify the user’s information and ask Are You Sure You Want To Add This New User? If the information is all correct, click on the Yes button. Delete User by clicking on the Select in front of their name. Click on the Delete User and a confirmation box will come up with the user information and asking Do you Want to Delete this User? If this is correct, click on the Yes button Log Off the system by clicking on the Log Off button Building Services: HVAC- Tower 3 (21650 Oxnard Street) Please click here for the Tenant Override System Pamphlet. Please click here for the TOS Instructions. Please click here for the TOS Phone Instructions. Building Services: Mail Service Tower 1 Mail Service- 21600 Oxnard Street Tower 2 Mail Service- 21550 Oxnard Street Tower 3 Mail Service- 21650 Oxnard Street Tower 5 Mail Service- 21800 Oxnard Street Tower 6 Mail Service- 21700 Oxnard Street All Tower Express Mail Service Freight Drop-off boxes: Federal Express: Located in Tower 5 and Tower 6 Lower Lobby Mailrooms and in Parking Structure 1, Level A NORCO (Overnight Express): Located in Parking Structure 1, Level A and Common areas adjacent to USPS boxes by 21800 Oxnard Street. United Parcel Service: Located in Tower 5 and Tower 6 Lower Lobby Mailrooms ; in Parking Structure 1, Level A; and on Tower 3 Loading Dock. Tower 1 Building Address Warner Center Tower # 1 21600 Oxnard Street Woodland Hills, CA 91367 (Location: Oxnard Street, between Canoga and Owensmouth) Mail Drop Box and Pick up location Mail is picked up from Warner Center Towers Monday through Saturday; pick up times are posted at the mail drop. The full-service mail station servicing Warner Center Towers is located at 22121 Clarendon Street, just east of Topanga, between the 101 Freeway and Ventura Boulevard. Keys for tenant mailboxes will be issued through the Office of the Building. Mail may be deposited in the mail drop area located behind the elevators in Parking Structure 1, 21525 Califa Street. Mail is delivered to the mailboxes adjacent to the restrooms on the LL Level. Tower 2 Building Address Warner Center Tower # 2 21550 Oxnard Street Woodland Hills, CA 91367 (Location: Oxnard Street, between Canoga and Owensmouth) Mail Drop Box and Pick up location Mail is picked up from Warner Center Towers Monday through Saturday; pick up times are posted at the mail drop. The full-service mail station servicing Warner Center Towers is located at 22121 Clarendon Street, just east of Topanga, between the 101 Freeway and Ventura Boulevard. Keys for tenant mailboxes will be issued through the Office of the Building. Mail may be deposited in the mail drop area located near Parking Structure 2. Mail is delivered to the Mail Room located on the Lower Level. Tower 3 Building Address Warner Center Tower # 3 21650 Oxnard Street Woodland Hills, CA 91367 (Location: Oxnard Street, between Canoga and Owensmouth) Mail Drop Box and Pick up location Mail is picked up from Warner Center Towers Monday through Saturday; pick up times are posted at the mail drop. The full-service mail station servicing Warner Center Towers is located at 22121 Clarendon Street, just east of Topanga, between the 101 Freeway and Ventura Boulevard. Keys for tenant mailboxes will be issued through the Office of the Building. Mail may be deposited in the mail drop area located near the Parking Structure #1 elevators. Mail is delivered to the mailroom adjacent to the high-rise elevators. Tower 5 Building Address Warner Center Tower # 5 21800 Oxnard Street Woodland Hills, CA 91367 (Location: Oxnard Street, between Owensmouth and Vasser) Mail Drop Box and Pick up location Mail is picked up from Warner Center Towers Monday through Saturday; pick up times are posted at the mail drop. The full-service mail station servicing Warner Center Towers is located at 22121 Clarendon Street, just east of Topanga, between the 101 Freeway and Ventura Boulevard. Keys for tenant mailboxes will be issued through the Office of the Building. Mail may be deposited in the mail drop area located near the service entrance to Tower 5 (south side of building). Mail is delivered to the Mail Room on the LP Level. Tower 6 Building Address Warner Center Tower # 6 21700 Oxnard Street Woodland Hills, CA 91367 (Location: Oxnard Street, between Owensmouth and Vasser) Mail Drop Box and Pick up location Mail is picked up from Warner Center Towers Monday through Saturday; pick up times are posted at the mail drop. The full-service mail station servicing Warner Center Towers is located at 22121 Clarendon Street, just east of Topanga, between the 101 Freeway and Ventura Boulevard. Keys for tenant mailboxes will be issued through the Office of the Building. Mail may be deposited in the mail drop area located near the service entrance to Tower 5 (south side of building). Mail is delivered to the Mail Room on the G Level. Building Services: Maintenance Requests FOR URGENT MAINTENANCE MATTERS, SUCH AS FLOODS OR LEAKS, PLEASE CONTACT THE OFFICE OF THE BUILDING IMMEDIATELY AT 593-6177. For all other routine maintenance requests tenants are encouraged to use the NetFacilities Work Order System to submit, track and manage their maintenance needs. Tenants should submit a list of authorized contacts to the Office of the Building, who will then be provided with a password to access NetFacilities. Click here to access a handy NetFacilities Reference Guide To create a work order: While in “My Account”, click the Work Order link located in the blue band. 1. Choose a service type: Use the arrow to see the drop-down menu and highlight the type of service required. 2. The Tower number and suite number are already entered; these fields are locked. 3. In the box that reads, “<Description of the Service Area/Location.>”, please enter contact name, company name and phone number. Please remember to do this step. There is no prompt to do so, however, it allows us to easily contact the correct person. 4. In the yellow box under “What” describe the exact service required (i.e., “Too hot in conference room; adjust thermostat”; or, “Lights out above John Doe’s desk”; etc.). 5. Do not enter any information on the calendar that reads “When”. Douglas Emmett will schedule the maintenance work to be completed in a timely manner dependent on previous maintenance commitments and priorities. 6. Press “Submit” if you have just one work order to submit at this time; Press “Submit & New” if you have another Work Order and want to start with cleared fields; Press “Submit & Same” if you have another Work Order with the same location and area. If any required fields are blank, you will be prompted in red to complete the required information. To view work orders submitted for your suite: Press Overview in the blue band. You will see all work orders you’ve completed (My Activity). If work orders were submitted for your suite by other individuals in your company or by Douglas Emmett employees, you may view these by pressing “All Activity” in the row below the Overview caption. Other Features: Go to the Site Map on the NetFacilities website to edit your User Profile, contact support on line, or make suggestions. You may view and print a detailed User Guide by pressing Help on the top right of the screen. Building Services: Recycling Warner Center Towers participates in a successful White Paper/Mixed Paper Recycling Program. Since the majority of office generated trash is recyclable white paper, we have provided each tenant with as many “desk side” cardboard recycling containers as needed at no cost, as well as the taller “central” bin(s) into which employees can empty their “desk side” containers. The taller “central” containers are emptied, if full, during the nightly janitorial service. To initiate this program for your company, or to request special service to empty the tall containers on a more frequent basis, please contact the Office of the Building at (818) 593-6177. For this recycling program to be effective, it is important that you observe the following guidelines for what is acceptable recyclable material. Please make sure to inform all employees of their important contributions to our recycling program…your cooperation in this simple process is greatly appreciated! Acceptable Materiels for Unacceptable Materials for Recycling Recycling Envelopes – White or Pastel without Groundwood (newspaper quality plastic windows computer paper) White/colored Paper Neon Colored Paper Pastel Colors Deep, Dark Color Toned Paper Letterhead Paper Goldenrod Colored Paper Copier Paper Adhesive or Pressure Labels Sticky Notes (Post-Its) Carbonless Paper (NCR) Adding Machine Tape Paper Ream Wrappers Flyers & Advertisements Coated/Glossy Paper Interoffice Correspondence Magazines/Catalogues Envelopes – White or Pastel with Phonebooks/Newspapers plastic windows Copier Paper Photos Brown/Kraft Envelopes/ Button/String Envelopes Styrofoam Cups Plastic or Peel & Seal Envelopes Food Packaging: bags, wax paper, foil, plates, Building Services: Telephones The City of Los Angeles requires telephone and data systems to have a permit prior to installation of the phone service and data cabling. Telephone/data system installation and servicing must be coordinated between the Tenant and telephone company of your choice. Three important items must be remembered when you order your telephone service. 1. The Los Angeles Building Code requires all telephone lines to be installed in conduit or to be Teflon coated. Many telephone service providers do not provide for these requirements in their bid. 2. Major telephone systems often require additional air conditioning or ventilation to cool their mini-computers. If this equipment produces 1000 BTUs per hour or more, you may need to install additional air conditioning or ventilation. 3. All building telephone closets are locked to prevent tampering. Please contact Building Management to have the doors opened for service or installation of wiring. Please advise your selected phone and data companies to obtain the required permits from the Electrical Department at Van Nuys City Hall. We suggest that this be expedited in a timely manner so that the L.A. City Electrical Inspector will clear the permit. Without said permit and approval, occupancy of your premises cannot be obtained. Douglas Emmett restricts entry into the main telephone room and individual floor telephone rooms. Please contact the Office of the Building for further information. You may contract with your desired telephone installer to work within your suite only. In Towers 1 through 6 tenants must coordinate their phone orders through Polaris at (818) 716-2699. Polaris manages the riser cables for Towers 1-6. Building Services: Tenant Parties If you plan a party, reception, or open house, please contact the Office of the Building with your plans in advance. This will allow us to advise security to be aware of your gathering and to offer any assistance so that you and your guests will have an enjoyable time. You must also comply with all municipal ordinances pertaining to your event, including but not limited to: noise guidelines, alcohol service, and permit/license fees. Should after-hours air conditioning be required, please access the ACS System. You will be billed according to the fee schedule. Alcoholic beverages are not permitted. Proof of insurance for all other caterers must be provided to the Office of the Building prior to your gathering. Caterers are not permitted to use any open flame devices for heating food. Click here to view the Fee Schedule Emergency Procedures: Bomb Threat Telephone Threat When a bomb threat is made over the telephone, obtain the following information from the caller: Exact location of the device. Time set for explosion; Description of the device; Reason the caller has placed the bomb; Exact words used by the caller. Keep this information as confidential as possible. Notify the Police Department. Call 911. Notify the Management Office at 818-593-6177. Once the Management Office has been notified of a bomb threat, it is our policy to advise your firm’s manager or officer. It is up to the manager or officer to decide whether it is appropriate to evacuate the office. In the event that you are asked to evacuate the Building, move away from the Building to allow for the clear passage of emergency personnel. Do not re-enter the Building until the Management Office or the Police or Fire Department has given clearance. Suspicious Packages or Mail Bombs Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or maim anyone close to them if they go off. Letter bombs are usually a large size manila envelope ¼” to ½” thick and are fairly rigid. They have been mailed from cities or small towns in the United States, as well as from foreign countries. They are usually mailed to a person by title, such as Chairman, President, Manager, Security Officer, etc. If a letter is suspected to be a letter bomb: Clear everyone out of the area for at least 25 feet around it. Notify the police at 911 and Building Management at 818-593-6177 DO NOT HANDLE IT UNDER ANY CIRCUMSTANCES. DO NOT ATTEMPT TO DEACTIVATE IT YOURSELF Emergency Procedures: Civil Disturbance Do not go through an unruly crowd to exit or enter the building. If there is violence involved, call 9-1-1 and inform of the situation, and answer questions asked by the operator. Inform Building Management or Security that you have called 9-1-1. Emergency Procedures: Earthquake Before an Earthquake Plan your course of action before an earthquake occurs. Employees should establish an out of state telephone contact and make sure family members can act independently for at least 72 hours. Store essential emergency supplies such as food, water, first-aid kit, radio, and batteries. Enough supplies should be stored to support every employee for a minimum of 72 hours. Secure objects such as files, office equipment, bookshelves and other potentially dangerous objects. Be familiar with your immediate work area and floor plan. This will help you react effectively when it is necessary to find the closest and safest shelter point. During an Earthquake Get under a sturdy table or desk and hold on; or move towards the center of the building. The building core is the strongest part of the structure. Keep your back to all glass objects if you cannot avoid them completely. Be aware of falling debris. Cover your head as much as possible. Do not panic. A clear mind will help you through the dilemma. After the Earthquake Remain calm and stay in your area (unless any emergency dictates otherwise). Look for injured people and administer first aid where needed. Barricade hazardous areas to prevent other persons from accessing a dangerous area. Use telephones for emergencies only. Be alert for after shocks. Their intensity can produce further damage. Respond to the after shock as though it is the original earthquake. Check your food and water supplies. Building Security will attempt to contact tenants via the public address system to advise on building and local conditions. Evacuation Normally, it is not recommended to evacuate a building after an earthquake. Outside one may experience falling glass from the buildings. However, if an evacuation is required, use the stairs. Do not use the elevators. Walk down at a steady pace. Do not run. If you are outside when an earthquake occurs Immediately find the safest cover, perhaps an alcove, a doorway, a parking garage or a building. Stay away from storefront windows. The primary danger is from falling debris, particularly glass. Stay under cover as after shocks may cause further damage. Emergency Procedures: Elevator Malfunctions In the event that an elevator stops with passengers in it, remember to remain calm. Press the emergency button within the cab to alert Security that the cab is malfunctioning, what cab number it is, and what floor it is stuck on. The Guard will continue two-way communication with passengers until help arrives. In the event of a power outage, elevators will continue to operate using our emergency power generator. Should an outage occur, elevator lights will remain on, but the car will temporarily stop. Each elevator will automatically return to the lobby where the doors will open and they will then be out of service. IN THE EVENT OF A FIRE ALARM, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE STAIRWELLS. Emergency Procedures: Emergency Contacts Emergencies The Emergency Contact List Form will need to be filled out and returned to the Office of the Building. It is essential that we have current 24-hour emergency contact information for all tenants. All information on this form is confidential and is only used in the event of an emergency. Please note that "Tenant Authorized Representative(s)" designates the individual(s) in your organization who is (are) designated to act on behalf of the Tenant in such instances as: Ordering or changing directory listings or signs Ordering or deleting persons on access lists Ordering additional keys Maintenance requests Suite alterations Authorization for after hours HVAC Since most of the above requests involve additional billing amounts to the Tenant, it is very important that the current authorized signatures are on file in the Office of the Building. Click here to obtain an Emergency Contact List Form NOTE: IT IS YOUR RESPONSIBILITY TO KEEP THE OFFICE OF THE BUILDING INFORMED IN WRITING OF ANY AND ALL CHANGES TO YOUR PERSONNEL Emergency Telephone Numbers Police Fire American Medical Response (AMR) Schaeffer Ambulance Service West Hills Hospital & Medical Center 7300 Medical Center Drive West Hills, CA 91307 (Cross Streets: Medical Center Drive & Sherman Way) Kaiser Permanente Medical Center 5601 De Soto Avenue Woodland Hills, CA 91637 (Cross Streets: De Soto & Burbank) 911 - If busy, 1-800-688-8000 911 - If busy, 1-800-688-8000 1-877-808-2100 1-800-582-2258 818-676-4000 818-719-3000 Emergency Procedures: Evacuation Fire alarms are designed to sound on the floor where activated. They also sound an alarm in our Fire Control Room alerting the Fire Department and lobby security guard station. When you hear an alarm, proceed to the nearest stairwell closing all doors behind you. Feel the stairwell door for heat. If it is not hot, open the door and begin to evacuate five (5) floors down using safe stairwell procedures (stay on the inside handrail at all times) and re-enter at the Safe Refuge area. (Floor 7 and below will exit the building). If there are adverse conditions, please use the alternate stairwell. Floor wardens will meet you at the safe refuge area and take a head count and wait for further instructions. If you are instructed to relocate to the roof, please be sure to check if the stairwell is designated as having roof access. Safe Refuge Areas Safe Refuge Areas inside or outside of the building provide a limit of protection. Safe refuge Areas within the building are any floors five or more above and five or more below the fire floor. For Safe Refuge Areas outside the building, evacuate the building and stay clear of all emergency vehicles. Please designate a meeting place with your employees far away from the building. If you see smoke or fire: 1. Notify the Los Angeles Fire Department at 911 or 1-800-688-8000. 2. Leave the area, closing all doors behind you. Activate the nearest Pull Station. 3. Go to the nearest stairwell, check the door for heat, if it is not hot enter the stairwell and evacuate five floors down and re-enter onto that floor. Wait for instructions. Emergency Exits The building has two stairwells - #1 and #2. Stairwell doors are normally locked. Upon activation of any alarm, doors will automatically unlock to allow occupants to relocate within the building. Emergency Procedures: Fire If you discover a fire, evacuate the premises, notify security, and call the Office of the Building. While evacuating, activate one of the manual pull stations located at the entry to each stairwell and the elevator lobby. This immediately notifies both security and the Fire Department. If the building’s fire safety system detects a fire on your floor, the fire department will be notified immediately. Floor Wardens will be responsible for directing occupants to safe refuge areas. IN THE EVENT OF A FIRE, PLEASE REMEMBER NOT TO USE ANY ELEVATORS. ONLY USE STAIRWELLS AND FOLLOW ALL TRAINING GIVEN IN OUR FIRE/LIFE/SAFETY PROGRAM. Annual Fire Drill Pursuant to Los Angeles Fire Code Section 57.33.19C, annual Fire Drills are required by law. Tenant participation in all Fire Drills is mandatory. During the Fire Drill you will reenact emergency evacuation procedures, meet your floor wardens and stairwell monitors, re-establish safety measures, and update all pertinent information on file. It is required by law to participate in the annual fire drill. Emergency Procedures: Fire and Life Safety You are required to assign a Floor Response Team. These are people who, in case of emergency (fire, bomb threat, natural disaster, etc.), would be Floor Wardens, Assistant Floor Wardens, Searchers, and Stairwell Monitors. These Tenant representatives should be individuals who are on the Premises during regular working hours. Single Tenant floors will require a Warden to be appointed by the firm occupying that floor. On a multi-tenant floor, each Tenant is responsible for having a Suite Warden and designating a Response Team including a Floor Warden from the various Suites on that floor. Each warden will be fully briefed on all emergency procedures, and will assist both Management personnel and City authorities in directing fellow Tenants in emergency situations. The basic duties for each of these personnel are as follows: Floor Warden The Floor Warden shall direct, enforce and have full charge of the evacuation for all personnel on his/her assigned floor during an emergency. Designated Assistant Floor Wardens, a Searcher and Stairwell Monitor or others that may be required will assist them in their duties. An orange vest will be provided and should be worn by all Floor Wardens in the event of an Emergency. Assistant Floor Warden In cases where the Floor Warden is not present the Assistant Floor Warden will assume their duties and assist the Floor Warden in an emergency. Searcher The Searcher will thoroughly search restrooms, lunchrooms, conference rooms, etc. for occupants unaware of the emergency and direct them to the nearest safe exit, closing all doors behind them. Assistants for Disabled Assistants must be assigned for those in need of extra assistance in time of emergency. In an emergency, the disabled individual and assistant will enter the stairwell and remain inside the stairwell door until help arrives. A list of these individuals must be submitted to the Office of the Building. This list must include those individuals with any condition which would require assistance such as broken limbs, pregnancies, asthma, wheelchair, crutches, etc. and must be updated as needed. Stairwell Monitor Stairwell Monitors are to verify the safety conditions of exit stairways and to help maintain such safe conditions at all times. Place your hand on the exit door. IF THE EXIT DOOR IS HOT, DO NOT OPEN IT; seek an alternate route. If it is NOT HOT, open door and allow evacuees to enter, closing the door behind them. Once all occupants have evacuated the floor, close the door and proceed down five floors. Emergency Procedures: Flooding If possible, remove all desktop items and close file drawers to limit damage. Building management will turn off the water source and shut down electrical power as required. Emergency Procedures: Homeland Security Threats Douglas Emmett recommends that each Tenant have an emergency action plan in place to help their employees prepare for and react quickly to a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency. California Office of Emergency Services http://www.oes.ca.gov Los Angeles Emergency Operations Organization http://www.updatela.com Department of Homeland Security http://www.dhs.gov/dhspublic Federal Emergency Management Association http://fema.gov/ American Red Cross http://www.redcross.org/ Center for Diseases Control and Prevention Emergency Preparedness and Response http://www.bt.cdc.gov/ Local media outlets will provide important information during an emergency situation. KNX 1070 AM http://www.knx1070.com/ KFWB 980 AM http://www.kfwb.com/ KFI 640 AM http://www.kfi640.com The Los Angeles Times http://www.latimes.com/ CBS2 Channel 2: http://www.cbs2.com/ NBC4 Channel 4: http://www.nbc4.tv KABC7 Channel 7: http://www.abc7.com Emergency Procedures: Medical Emergency In the event that an accident or illness of an employee or visitor takes place in your office area: Call Emergency at 911. Give Emergency Dispatcher the following information: Your name Building name and address Floor number and location of emergency on floor Any details of accident or illness Do not move injured/ill person. Try to make them as comfortable as possible. Whenever possible, have someone meet the emergency unit in the lobby. Call the Building Management Office at 818-593-6177. Inform them you have called 911 and briefly describe the nature of the emergency. The emergency unit will be with you shortly and will administer necessary medical assistance. Determine, if possible: Name, address and age of injured/ill person Nature of problem Allergies and if currently on any medication Local doctor The Management, Engineering and Security staff will do all we can to make the person comfortable while awaiting the arrival of the medical rescue team. Although we assume no liability for our assistance, we strongly encourage Tenants and employees to become familiar with First Aid and how and when to contact emergency services. Emergency Procedures: Power Failure The building has an emergency generator, which will provide emergency power for certain basic building functions in the event of power failure. The functions include: Activating emergency lights on each floor throughout the building including all Exit signs. Activating all stairwell lighting. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s communication systems. Bringing all elevators down to the ground floor lobby. (One elevator will remain operative for use by security to assist handicapped persons or to take service crews and equipment into the building, as needed.) It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so through the emergency communication system, please remain in your offices. Please…DO NOT CALL the Office of the Building unless you need to notify us of the location of a disabled employee. Please click here to complete the Handicapped Personnel List. You will be notified once all information has been received. Emergency Procedures: Severe Weather When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two (2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm condition, etc. A Watch becomes effective when atmospheric conditions are right to produce the particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt action must be taken for safety. Except in very rare circumstances, the decision to evacuate the building based on the above weather reports will not be made by Building Management, but rather by each Tenant Company. However, in the event these conditions do exist, the following guidelines should be kept in mind: Move away from outside windows. If the windows in your offices are supplied with blinds, close the blinds (this will provide protection from broken glass). Do not panic. If evacuated, lock all desk drawers and take all items of value with you. If evacuated, use a route that is in the building interior and stay away from large expanses of glass and windows. Use the stairwells rather than the elevators. If evacuated, do not return to your office until advised to do so. Emergency Procedures: State Fire Marshall’s Law TITLE 19 FIRE/LIFE/SAFETY TRAINING MUST BE COMPLETED WITHIN FOURTEEN (14) DAYS OF OCCUPANCY. Please be advised that under the provisions of section 3.09 and 3.10 of Title 19 of the California Administrative Code, the Los Angeles City Fire Department requires that managers and Tenants of each high rise building in the city, in cooperation with the Fire Department, establish, implement and maintain an Emergency Pre-Fire Plan that will aid in the prevention of fire, explosion and panic in the building. All Tenants MUST be trained within the first 14 days of occupancy. This Fire Safety training is available on line @ www.rjwestmoretraining.com; please see your office administrator for log on details. Participation is mandated by law, and tenants who refuse to comply are subject to prosecution and penalties as set forth in the local codes and Title 19. If you have any further questions please contact the Director of Security at 818-716-2795. Also, under the Fire Department’s Plan regulations, each Tenant (as an employer) along with Building Management share the responsibility for implementing this Pre-Fire Plan, instructing all occupants on the procedures to be taken in the event of an emergency, including evacuation procedures. Documentation of Occupant Instruction shall be maintained by the Office of the Building and available for Fire Department Inspection. It is each Tenant’s responsibility to notify the Office of the Building of new employees in your offices, and immediately schedule Fire Life Safety Training. In addition, all high-rise building occupants must be instructed annually on the procedures to be followed in the event of fire, earthquake, or other emergency. Please contact the Office of the Building to schedule annual emergency training. Please fill out the List of Fire Wardens, Deputy Wardens, Persons trained in CPR and First Aid, indicating the names of those people in your office who are trained in CPR and First Aid, and who will be appointed as your Suite Warden and Alternate Suite Warden. Fire Wardens and Alternate Suite Wardens need to be full time employees who will be responsible to work with the Office of the Building, to maintain proper records and assist in evacuation procedures of the building. Tenants who refuse to comply, may be cited for violation of the State Fire Marshall’s Law. Such a citation, if issued, could constitute a fine of $1,000.00 and/or six- (6) months’ imprisonment. Emergency Procedures: Toxic Hazards If there is a toxic spill or exposure, immediately get to an area where you are not exposed and call 911. Give building address, floor and phone number, and also what type of spill. Take action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials. Introduction: Welcome On behalf of Douglas Emmett, the entire staff would like to personally welcome you and your associates to Warner Center Towers. Douglas Emmett is honored to be associated with this prestigious project, and we are extraordinarily proud of the fine management team assembled here led by our General Manager, Dianne Walton, Property Manager, Dennise Washington, Property Manager, Jeff Herrera, Operations Manager, Jackie Jones, and Chief Engineer, Cary Johnson. This handbook serves as a convenient resource to answer frequently asked questions about Warner Center Towers' operations, rules and regulations, and to assist you in acclimating to your new home. It also contains necessary forms that are frequently utilized. Your happiness and satisfaction during your tenancy are of the utmost importance to us. To learn more about Douglas Emmett we invite you to visit our website at www.douglasemmett.com. Once again, welcome to Warner Center Towers! Introduction: About Douglas Emmett Douglas Emmett, Inc. (NYSE: DEI) is a fully integrated, self-administered and self-managed real estate investment trust (REIT), and one of the largest owners and operators of high-quality office and multifamily properties located in targeted submarkets in California and Hawaii. The Company has a consistent and focused strategy of identifying submarkets that are supply constrained, have high barriers to entry and exhibit strong economic characteristics such as population and job growth and a diverse economic base. Douglas Emmett focuses primarily on owning and acquiring a substantial share of top-tier office properties within these submarkets, which are located near high-end executive housing and key lifestyle amenities. The Company focuses primarily on owning and acquiring select multifamily properties in premier locations within these same submarkets. Its extensive acquisition and operating expertise is directly linked to its competitive advantage through superior acquisition sourcing, focused leasing programs, active asset and property management and unsurpassed tenant service. Douglas Emmett is proud to serve entrepreneurial, service-oriented tenants that comprise our client base, fostering positive tenant relations and ensuring a comfortable workplace environment for a variety of tenants. People make the difference, and Douglas Emmett is proud to have kept intact a core group of executives and managers for many years; most have been with the company ten years or more. The stability within the company proves invaluable to achieving our long-term goal of remaining an integral fixture in the Los Angeles and Honolulu commercial and residential real estate markets. The Company's office and multi-family portfolio is currently located in nine California submarkets, six of which are located on Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor and Westwood. Three submarkets are in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Hawaii office portfolio is located in the downtown central business district of Honolulu with multi-family properties in nearby suburban communities. Introduction: About Warner Center Towers Warner Center Towers is one of Southern California's largest and most prestigious office complexes. Located in the heart of the master-planned Warner Center community in Woodland Hills, Warner Center Towers offers nearly 2 million square feet of premier office space in five shimmering high-rise office towers. The campus-style setting features exquisitely landscaped plazas, stunning water fountains and an abundance of convenient covered parking. Both sit down restaurant and casual dining choices are located onsite at Warner Center Towers. Banquet and conference room facilities are available at the adjacent Marriott Hotel, and the Westfield Promenade, located across the street, offers shopping, theaters and dining. Property Highlights: Spectacular panoramic views of the San Fernando Valley and surrounding mountains from most suites West San Fernando Valley location with easy access to the Ventura (101) freeway Moderately priced and upscale restaurant options on-site Banks and financial services tenants Fully-equipped fitness center, dry cleaning and sundry shops 24-hour monitored and manned security On-site management and engineering services Introduction: Operating Instructions Navigation You move through The Electronic Tenant® Handbook just as you would a traditional internet site. After clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters. Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the Table of Contents or Chapter Overview by clicking the appropriate link on every page. Special Features This Electronic Tenant® Handbook has special features, such as a Forms section that contains a number of downloadable and printable administrative forms. In order to be able use these features, you must have Adobe Acrobat Reader installed on your computer. This software is free and easy to use. To obtain the software for free, click here. Updates The Electronic Tenant® Handbook is updated on a regular basis. Please be sure to continuously check back for updates and new information. In order to keep you informed about Warner Center Tower’s operations, we have included a monthly Building Calendar and Announcement Board. Here, you will find information regarding scheduled maintenance and events taking place at Warner Towers. If you have trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or call the Property Management Office. Policies and Procedures: General Rules and Regulations Window Treatments Tenant shall not place anything against or near glass partitions or doors or windows that may appear unsightly from outside the premises. Tenant shall be held responsible for any damages to the glass coating within the premises. Any items other than building standard blinds such as curtains, shades, screens or hanging plants or other similar objects attached to or used in connection with any windowsill, which are visible from the exterior of the Premises, are prohibited. It is suggested during the summer months that you keep all blinds down and adjusted to a upward angle to prevent direct Sunlight from entering the Air Conditioned Space. Common Areas The sidewalks, entrances, halls, corridors, elevators and stairways of the Building shall not be obstructed or used as a waiting or lounging place by Tenants, their agents, employees, invitees, licensees or visitors. The outside areas immediately adjoining any leased premises shall be kept clear at all times by Tenant, and Tenant shall not place or permit any obstructions, refuse, merchandise, or displays in such areas. The corridors, passages, exits, entrances, elevators, and stairways are not to be open to the general public, but are open, subject to reasonable regulations, to Tenant’s business invitees. Landlord shall in all cases retain the right to persons with whom any tenant normally deals in the ordinary course of its business, unless such persons are engaged in illegal or unlawful activities. Any Tenant, employee, and/or invitees access to the roof “is strictly prohibited.” Signs Except as specifically provided in the Lease, no sign, picture, advertisement, name or notice shall be installed or displayed on any part of the outside or inside of the building without Landlord’s prior written consent. Landlord may remove, at Tenant’s expense and without notice, any sign installed or displayed in violation of this rule. One building standard sign is allowed on the wall next to your suite entry door(s). Any other signs must be approved by Landlord, and shall be printed, painted, affixed, inscribed or modified at Tenant’s expense only after approved by Landlord. Without Landlord’s written consent, Tenant shall not use the name of the building in connection with or in promoting or advertising the business of Tenant except as Tenant’s address. Cleanliness Tenant shall not exhibit carelessness or indifference to the good order and cleanliness of the Premises. Security Devices If Tenant desires telephonic, burglar or similar security services, they shall first obtain and comply with Landlord’s instructions for installation. All auxiliary security systems will be monitored by a third-party security monitoring company, and will be solely the Tenant’s responsibility and expense. Energy Efficiency Tenant shall not use any method of heating and air conditioning other than that supplied by Landlord. Further, Tenant shall not waste electricity, water or air conditioning and agrees to cooperate fully with Landlord to assure the most effective operation of the Building’s heating and air conditioning and to comply with any governmental energy-saving rules, laws, or regulations of which Tenants have actual notice. Tenant shall keep corridor doors closed. Solicitation Tenant shall not make any door-to-door solicitation of business to any other Tenants in the building. Electronic Devices Tenant shall not install any radio or television antenna, loudspeaker or other devices on the roof or exterior walls of the building. Trash Disposal Tenant shall store all trash within the Premises or in other facilities provided by Landlord and in conjunction with recycling procedures. Tenant shall not place in any trash receptacle any material that cannot be disposed of in the ordinary and customary manner of trash and garbage disposal. Landlord shall make all refuse disposals in accordance with scheduled contract. Safety Procedures Tenant shall comply with all safety, fire protection and evacuation procedures and regulations established by Landlord or any governmental agency. Prohibited Uses The Premises shall not be used for (a) the keeping of any bicycles, motorcycles, or animals of any kind, or (b) lodging, or for manufacturing of any kind; nor shall the Premises be used for any improper, immoral or objectionable purposes. No cooking or heating of food is permitted on the Premises, excepting microwave ovens and equipment for brewing coffee, tea, hot chocolate and similar beverages. Tenant shall not install, maintain or operate on the Premises any vending machines without the prior written consent of Landlord. Building Management An authorized individual will attend to tenant’s requirements only upon appropriate application to the Office of the Building. Employees of Landlord shall not perform any work or do anything outside of their regular duties unless under special instructions from Landlord, and no employees of Landlord will admit any person (Tenant or otherwise) into any office without specific instructions from Landlord. Observance of Rules Tenant shall be responsible for the observance of all of the foregoing Rules by Tenant’s employees, agents, clients, customers, invitees, and guests. Policies and Procedures: Good Neighbor Policy Warner Center Towers realizes the importance of a good neighbor policy. We all benefit from good neighbors and by being alert for unusual occurrences in our building. Please report to Building Management or Security should any of the following be observed: Any unusual circumstance such as people loitering in the corridors or anywhere throughout the Building or grounds. Finding trash or safety hazards in the corridors, lobbies, restrooms, parking garages, or any other public areas. Be alert for obstruction of fire doors, or any obstruction that could result in an injury or liability. Deliver to Building Management or Security any item you believe might be lost. Please note where you found the object and the time discovered so that we may attempt to locate the owner. Burned out lights throughout the building or grounds must be replaced as soon as possible for your safety and the safety of others. Please observe building security procedures if accessing the building after hours. If you notice unauthorized persons in the Building after hours, please notify security. Policies and Procedures: Moving Policy Deliveries and Moving Tenants must receive all deliveries and are responsible for their shipments. Building personnel cannot accept any deliveries for your company. All deliveries and moves must be scheduled with the Office of the Building prior to the date of delivery with at least a 48-hour notice. All loading dock reservations are on a first come/first serve basis. A Building Access Request must be completed and submitted to the building management office at least 48 hours prior to your anticipated move/delivery. Please note that loading dock reservation are on a first come, first serve basis. Click here for a Building Access Request Form Additionally, the Office of the Building must receive the following information in order to accommodate your move in/out and deliveries: Date of move Time of move Name of Moving/Delivery Company Copies of Certificates of adequate General Liability, Property Damage and Worker’s Compensation Insurance coverage from your moving company. Insurance requirements are covered in detail later in this section. Name of person from Company/Delivery Company who is responsible for supervising and expediting delivery. Tower 1 Loading and Unloading Requirements The loading dock is located on the southwest side of the building. The loading dock is accessible via the driveway located on Califa, midway between Owensmouth and Canoga Avenues. All hand trucks and dollies must use the freight elevator. This equipment is prohibited on passenger elevators. The freight elevator cab is 10 feet high by 7 feet 7 inches wide and 5 feet 3 inches deep. The maximum weight is 3,500 pounds. The freight elevator entry doors are 8 feet high by 4 feet wide. The freight elevator is accessible from the loading dock area. Tower 2 Loading and Unloading Requirements The loading dock is located on the northwest side of the building. The loading dock is located on Oxnard, and is accessible via the first driveway east of Owensmouth Avenue. The freight elevator cab is 11 feet high by 6 feet 8 inches wide, from panel to panel 5 feet 4 inches deep, and door to door 6 feet 3 inches deep. The maximum weight is 4,000 pounds. The freight elevator entry doors are 8 feet high by 4 feet six inches wide. The freight elevator is accessible from the loading dock area. Tower 3 Loading and Unloading Requirements The loading dock is located on the northeast side of the building. The loading dock is located on Oxnard, and is accessible via the first driveway east of Owensmouth Avenue. The freight elevator cab is 11 feet high by 5 feet 2 inches wide and 8 feet 3 inches deep. The maximum weight is 3,500 pounds. The freight elevator entry doors are 48 inches wide. The freight elevator is accessible from the loading dock area. Tower 5 Loading and Unloading Requirements The loading dock is located directly south of Tower 6. It is accessible via the driveway located on Owensmouth, midway between Califa and Oxnard. This loading dock services both Towers 5 and 6. The hydro elevator, which connects the loading dock with Tower 5, is 10 feet high by 4 feet 11 inches wide and 8 feet 7 inches wide. The maximum weight is 4, 500 pounds. The doors are 8 feet high by 4 feet wide. The freight elevator cab inside Tower 5 is 10 feet high by 6 feet 8 inches wide and 5 feet 5 inches deep. The maximum weight is 4,000 pounds. The freight elevator entry doors are 8 feet high by 4 feet wide. The freight elevator is accessible from the loading dock area. Tower 6 Loading and Unloading Requirements The loading dock is located directly south of Tower 6. It is accessible via the driveway located on Owensmouth, midway between Califa and Oxnard. This loading dock services both Towers 5 and 6. The freight elevator cab is 11 feet high by 5 feet 2 inches wide and 8 feet 3 inches deep. The maximum The freight elevator cab is 11 feet high by 5 feet 2 inches wide and 8 feet 3 inches deep. The maximum weight is 4,500 pounds. The freight elevator entry doors are 8 feet high by 4 feet six inches wide. The freight elevator is accessible from the loading dock area. All Towers Loading Dock Availability The loading dock is available for deliveries between the hours of 8 a.m. and 4 p.m., Monday through Friday. All deliveries must be scheduled through the Office of the Building. Special arrangements must be made through the Office of the Building for all drywall deliveries. If deliveries are to be made Saturday or Sunday, prior arrangements must be made through the Office of the Building. Tenant move in/outs are not permitted Monday through Friday before 6 p.m. Again, we will require prior notice to reserve loading dock/freight elevator time, and reservations are on a first come/first serve basis. The moving company shall observe the following: Visqueen (Polytak), masonite or plywood, or some other Douglas Emmett approved protective covering, will be placed on all carpeted areas. No deliveries will be made through the lobby of the building All work shall be accomplished with a constant effort to eliminate unnecessary noise, obstructions or other annoyances. The moving company shall remove wrappings and waste at the completion of each working day from the property. All interior surfaces, including carpet, floor finishes and wall covering concerned in the move shall be protected. The moving company shall observe the following (continued): Tenant shall be liable to Landlord for replacement or repair of any damages incurred to the building property during move-in or move-out. Replacement or repair is to be completed at the convenience of Douglas Emmett and as determined by the Office of the Building. This includes and is not limited to damage to the garage, loading dock, elevator and building corridors. The Premises, streets and sidewalks shall be kept clean of debris caused by Tenant move-in or move-out. Insurance Requirements The moving company must carry the following insurance coverage and adhere to these requirements: Worker’s Compensation with statutory benefits and limits which shall fully comply with all state and federal requirement that apply to such insurance and which shall also include Broad Form All States and Voluntary Compensation Endorsements and Employer’s Liability in the amount of $100,000 except that, if the new form policy is used, limits must be not less than $100,000 per accident; $500,000 per disease; and a $500,000 policy limit on disease. Insurance Requirements (continued) Automobile Liability Insurance in the Contractor’s name including owned, non-owned, leased and hired car coverage listing Douglas Emmett Realty Fund 2000 and Douglas Emmett, its managing agent, and containing a severability of interest endorsement. Limits of liability shall not be less than $2,000,000 combined single limit per occurrence for bodily injury and property damage. Comprehensive General Liability Insurance in the Contractor’s name, which shall include: Personal Injury; Owner’s and Contractor’s Protective Liability; Explosion, Collapse and Underground Damage Liability Endorsement (commonly called X, C, and U Hazards), Products, Completed Operation, Blanket Contractual and Broad Form Property Damage coverage, including a severability of interest clause, with Douglas Emmett Realty Fund 2000, and Douglas Emmett, its managing agent, as additional insured, with bodily injury and property damage of combined single limits of not less than $2,000,000 per occurrence. The limits set forth above are minimum. If the moving company carries higher insurance coverage, claims may be filed for those higher amounts. The moving company shall haul any and all trash that has been generated as a result of the move off of the property during the same day that the move takes place. Insurance Requirements (continued) In the event the move takes longer than one day, a Building Management Representative will walk the route with the movers each day to ensure no damage has occurred. The moving company must agree to protect, indemnify, and save Landlord harmless from and against all claim, demand, and causes of action of every kind in character arising in favor of moving company’s employees, Landlord’s employees, or other third parties on account of bodily injury, personal injury, death or damage to property in any way resulting from willful or negligent acts or omission of moving company, its agents, employees or representative or subcontractors. The moving company shall be responsible for all damages and losses sustained by them to their tools and equipment utilized in the performance of all work thereunder. The moving company is hereby required to make arrangements to provide Landlord with a current certificate of insurance, not later than 48 hours before the move takes place. Insurance Requirements (continued) Letter to Vendors: Insurance Requirements Douglas Emmett 21800 Oxnard Street, Suite 1000, Woodland Hills, California 91367 Telephone 818.593.6177 Facsimile 818.710.7823 Please be advised that prior to any work, services or deliveries to the above referenced buildings, we require each and every vendor to submit a Certificate of Insurance for General Liability, Workers Compensation and Automobile Liability (if applicable) coverage. DOUGLAS EMMETT 2000, owner of the subject buildings, should be named as the Certificate Holder and Douglas Emmett 2000, d.b.a. Warner Center Towers and Douglas Emmett, as agent, should be added as Additional Insured, with respects to all property owned by Douglas Emmett 2000, d.b.a. Warner Center Towers, located in Woodland Hills, CA 91367. Insurance Requirements (continued) The required coverage limits are specified as follows: General Liability: Minimum requirements are $2,000,000 combined single limit or dual limits of: B.I. (Bodily Injury) $2,000,000 each occurrence/$2,000,000 aggregate; and P.D. (Property Damage) $2,000,000 each occurrence/$2,000,000 aggregate. Automobile Liability: Minimum requirements are $2,000,000 combined single limit or dual limits of: B.I. (Bodily Injury) $2,000,000 each person/$2,000,000 each accident; and P.D. (Property damage) $2,000,000 each accident. Workers Compensation: Statutory Amount of $2,000,000 whichever is greater. The requested Certificate of Insurance must be forwarded to the following address prior to accessing the Subject building: Douglas Emmett 21800 Oxnard Street, Suite 1000 Woodland Hills, Ca 91367 Attention: Tenant Services Click here for Insurance Requirements for Vendors Click here for Insurance Requirements for Tenants Policies and Procedures: Parking Parking Registration Forms For security purposes, all vehicles parked on the premises must be registered with the parking office. Vehicles not properly registered will be subject to suspension of parking privileges. Each employee must have his/her car on file with the Parking Office located in PS 4, ground level. Standard Parking has been contracted to manage all the parking structures at Warner Center. The Parking Manager’s office is located on the ground level of Parking Structure 4. The office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. Any concerns regarding parking should be directed to the on-site Parking Manager. Please refer to your lease for Parking Rules and Regulations. Monthly Parking Upon receipt of all necessary paperwork, monthly parkers will be issued a parking card, which may be used to activate ingress/egress to your assigned parking structure. There is a thirty-two ($32.00) parking card activation fee per card. Current Parking Rates (Rates subject to change) Daily $1.70 each 20 minutes $5.10 each hour $13.60 daily maximum (2 hours 40 minutes) Current Parking Rates (Rates subject to change) Monthly Rates $107.00 Unreserved $205.00 Reserved $32.00 Activation Fee for Card Key $32.00 Replacement Fee for Lost Card Key **Validation $170.00 / Book of 100, 20 minute stickers $510.00 / Book of 100, 60 minute stickers $272.00 / Book of 20, All-Day stickers $225.00 / Book of 100, Short-term validation stickers (PS4 only) *The above stated charges include the L.A. City imposed 10% Tax Click here to access Parking Agreement Form Overnight Parking WE DO NOT PROMOTE OR ACCEPT ANY LIABILITY FOR VEHICLES ON PREMISES AFTER HOURS. Restricted Parking As indicated by posted signs, short-term parking is available. These areas are intended exclusively for short-term visitors to Warner Center Towers. All violators of this policy will be towed in accordance with State of California Vehicle code, Section 22658. Furthermore, all handicapped parking will be vigorously enforced. All cars not displaying a handicapped placard will be cited and/or towed by the city. This has been coordinated with the LAPD and the Los Angeles City Department of Transportation. All applicable fines must be paid by the vehicle’s owner prior to its release. On-Site Maintenance/Work on Vehicle Management does not allow any work to be performed on vehicles in our Parking Structures. This includes vehicle phone installations, car detailing/washing, repair, alarm installations, etc. Please be sure your employees clearly understand this policy. Policies and Procedures: Smoking Effective January 1, 1995, smoking is prohibited in all enclosed work areas. It is the EMPLOYER’S RESPONSIBILITY to enforce this new law. Therefore, it is your responsibility to inform your employees of Assembly Bill AB13, as there is no smoking in the Building, your suite, or within 20 feet of the Building entrances. Designated smoking areas are located in the outside patio areas as designated by signs and where ashtrays have been provided. Smoking outdoors is limited to these areas only and is not permitted adjacent to the building entrances. The Neighborhood: Retail Services Restaurants Café Valentino: Located in lobby level of Tower 5. Kate Mantilini: Located on Owensmouth, between Oxnard and Califa. Trimana: Located on the Ground Level of Tower 1. Copy and Printing Astro Printing: Servicing all of your copy and printing needs in Tower 2. Dry Cleaning Noble Cleaners: Located in Tower 1, Lower Lobby Sundry/Coffee Gateway Newstand: Located in the interior lobby of Tower 3. Travel Agents World Travel: Located in lobby level of Tower 5.