Sophos Enterprise Console Guide

Sophos Enterprise Console
server to server migration
guide
Product version: 5.3
Document date: April 2015
Contents
1 About this guide........................................................................................................................3
2 Terminology..............................................................................................................................3
3 Assumptions.............................................................................................................................3
4 Prerequisite..............................................................................................................................4
5 What are the key steps?...........................................................................................................4
6 Prepare the old server for migration.........................................................................................5
6.1 Check Update Manager password..............................................................................5
6.2 Stop Sophos services.................................................................................................6
6.3 Back up data, registry and Secure Store....................................................................7
7 Install Enterprise Console database component......................................................................9
8 Restore database and certificate registry key........................................................................10
9 Install Enterprise Console server and console components..................................................11
9.1 Stop Sophos services ..............................................................................................12
10 Back up data on the new server...........................................................................................13
11 Import registry and Secure Store.........................................................................................14
11.1 Start all Sophos services........................................................................................18
12 Redirect endpoints to the new Update Manager..................................................................18
13 Configure updating policy.....................................................................................................19
14 Redirect endpoints to the new Enterprise Console..............................................................19
15 Redirect any unprotected child SUMs to the new Update Manager.....................................20
16 Redirect remote consoles to the new server........................................................................21
17 Decommission the old server...............................................................................................22
18 Appendices...........................................................................................................................23
18.1 Appendix A: Prepare a new server.........................................................................23
18.2 Appendix B: Modify exported registry files..............................................................25
19 Technical support .................................................................................................................26
20 Legal notices........................................................................................................................27
2
server to server migration guide
1 About this guide
This guide describes how to migrate Sophos Enterprise Console (SEC) version 5.3.0 from one
server to another. You can use this guide to migrate Enterprise Console between any supported
Windows operating system, 32-bit or 64-bit.
You can use this guide to migrate Enterprise Console with or without Encryption.
Note: This guide describes how to migrate your existing version of Enterprise Console to another
server. You cannot upgrade Enterprise Console to another major, minor, or maintenance version
during the migration process described in this guide. To upgrade, see the Enterprise Console
upgrade guide.
Sophos documentation is published at http://www.sophos.com/en-us/support/documentation.aspx.
2 Terminology
The following table lists terms that have specific meanings for this guide:
Term
Meaning
old server
The existing Enterprise Console server.
new server
A new server onto which the existing installation of Enterprise Console
will be migrated.
old identity
The old server's identification details: name, domain and IP address (if
fixed).
new identity
A new server's new identification details: name, domain and IP address
(if fixed). Name (and IP address) must differ from the old identity but
domain must be the same.
3 Assumptions
This guide assumes the following:
■
You are migrating Enterprise Console version 5.3.0 installed on the old server to a new server.
3
Sophos Enterprise Console
■
All components of Enterprise Console 5.3.0 (Management Console, Management Server, and
Database) are installed on a single server, the old server, and are operational.
■
The same version of Enterprise Console will be installed on the new server that has no other
Sophos software. If the new server has or had any Sophos products or components installed,
see Appendix A: Prepare a new server (page 23).
■
Enterprise Console will be migrated to the new server with a new identity.
■
If a new user account is created, it is based on the network environment. For example, a local
account in a workgroup environment and a domain account in a domain environment.
■
If you are using or installing a custom database on the old or new server, you must make sure
the collation settings match between them.
Note: The default collation settings of SQL server can differ when installing on a computer
with different locale.
■
Enterprise Console is installed on the old server in the default location and will be installed in
the default location on the new server. If a different location is used then any folder paths
referenced in this guide must be modified accordingly.
■
There is local Sophos Update Manager (SUM) installed on the old server. If there are any
other SUM installations on the network, they update from the SUM installed on the old server.
■
Both the old server and new server are in the same domain or workgroup.
■
Neither the old server or new server are a domain controller.
■
You have the necessary administrator privileges on both the old server and new server.
■
All the files that are transferred between the old server and new server during the migration
process are stored and transferred using a secure location or device.
4 Prerequisite
If User Account Control (UAC) is enabled on the server, turn off UAC and restart the server.
You can turn UAC on again after the migration is complete.
5 What are the key steps?
To migrate Enterprise Console to a new server, you carry out these steps:
4
■
Prepare the old server (this includes checking the Update Manager password and backing up
data).
■
Install the Enterprise Console database component on the new server.
■
Restore the database and certificate registry key on the new server.
server to server migration guide
■
Install the Enterprise Console management server and management console components on
the new server.
■
Back up data on the new server.
■
Import registry and Secure Store from the old server to new server.
■
Switch endpoint computers to be updated by the new Update Manager.
■
Change updating policy details.
■
Switch endpoint computers to be managed by the new Enterprise Console.
■
Switch any unprotected child SUMs to the new Update Manager.
■
Switch remote consoles to the new server.
These steps are described in the sections that follow.
6 Prepare the old server for migration
To prepare the old server for migration, do the following:
■
Check Update Manager password (page 5)
■
Stop Sophos services (page 6)
■
Back up data, registry and Secure Store (page 7)
6.1 Check Update Manager password
The Sophos Update Manager (SUM) password is set in updating policies and is used to
authenticate endpoints so that they can receive updates from SUM.
If you do not know your SUM password, you can reset it. You should be aware that if you do this,
your endpoint computers will fail authentication when they next update.
To reset the SUM password:
1. On the old server, create a new Windows account so the account name and password are
known. This account will be used as your Update Manager account.
5
Sophos Enterprise Console
2. Using Windows Explorer, navigate to the update share location.
The default location is:
Windows
version
Default location
Win XP/
Server 2003
C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update
Manager
Vista or later/
Server 2008
or later
C:\ProgramData\Sophos\Update Manager\Update Manager
3. Right-click the Update Manager folder, select Properties. In the Properties window, on the
Sharing tab, click Permissions.
4. Add the newly created Windows account and set Read access.
5. In Enterprise Console, find each updating policy that uses the previous Windows account and
edit it so that it uses the new Windows account, as follows:
a) Open the updating policy, and select the Primary Server tab.
b) Change the Username to the new account.
c) Click Change to set a new password.
6. Push the policy or policies out to all endpoints (right-click on all groups then Comply with >
Group Updating Policy).
7. Confirm that all endpoints are compliant with the revised updating policy (there are no
"Computers that differ from policy").
If you are using a workgroup/local account on the new server, you must create a new Windows
user account with the same account name and password on the new server as on the old server.
You have finished resetting the Update Manager password.
6.2 Stop Sophos services
On the old server:
1. Close Enterprise Console.
2. Open a command prompt window.
3. Stop the endpoint communication services. To do this, type the following commands:
net stop "Sophos Message Router"
net stop "Sophos Patch Endpoint Communicator"
net stop "Sophos Certification Manager"
Note: Sophos recommends that you wait for several minutes after you stop the endpoint
communication services. This will help process any messages that may be cached in the
memory queues.
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server to server migration guide
4. Stop the data processing and front end services.
Note: The Sophos Encryption Business Logic Service will be installed only if you use
Encryption.
To stop the services, type the following commands:
net stop "Sophos Patch Server Communicator"
net stop "Sophos Encryption Business Logic Service"
net stop "Sophos Management Host"
net stop "Sophos Patch Endpoint Orchestrator"
net stop "Sophos Management Service"
net stop "Sophos Update Manager"
You have finished stopping Sophos services.
6.3 Back up data, registry and Secure Store
On the old server:
1. Open a command prompt at the Enterprise Console installation directory.
Windows
version
Default location
32-bit
C:\Program Files\Sophos\Enterprise Console
64-bit
C:\Program files (x86)\Sophos\Enterprise Console
2. Type the following command to back up the database:
DataBackupRestore.exe -Action=backup
A confirmation message is displayed and a Backup folder is created with a Database subfolder,
registry keys, and Secure Store information in the following location:
Operating
system
Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\ManagementServer\
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\ManagementServer\
7
Sophos Enterprise Console
3. In the Backup folder that has been created, create two new folders:
■
Router
■
DataBackupRestore
4. Copy the table_router.txt file to the Router folder created earlier. The default location of
table_router.txt file is:
Operating system Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\Remote Management
System\3\Router\table_router.txt
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\Remote Management
System\3\Router\table_router.txt
5. Copy the Envelopes folder to the Router folder created earlier. The default location of the
Envelopes folder is:
Operating system Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\Remote Management
System\3\Router\Envelopes
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\Remote Management System\3\Router\Envelopes
Note: The Envelopes folder will be empty if you have no outstanding messages.
6. Browse to the Enterprise Console installation directory.
8
Windows
version
Default location
32-bit
C:\Program Files\Sophos\Enterprise Console
64-bit
C:\Program files (x86)\Sophos\Enterprise Console
server to server migration guide
7. Copy the following files and folders to the DataBackupRestore folder created earlier.
■
Metadata (entire folder along with its contents)
■
BackupRestore.proj
■
DataBackupRestore.exe
■
DataBackupRestore.exe.config
■
ResetUserMappings.sql
■
TBK.bat
■
TRS.bat
You have finished taking backup of data, registry, and Secure Store.
6.3.1 Back up encryption certificates
■
If you have the license and been using Sophos Encryption, locate the master security officer
certificate files (mso.cer and mso.p12) in the location that you specified during the Enterprise
Console installation. Copy them to the DataBackupRestore folder created earlier.
You have finished taking backup of the encryption certificates.
7 Install Enterprise Console database
component
On the new server:
1. Download the Enterprise Console 5.3 installer from the Sophos Enterprise Console Downloads
page:
http://www.sophos.com/en-us/support/downloads/console/sophos-enterprise-console.aspx
You will need to enter your MySophos credentials.
2. Locate the installer and double-click on it.
3. In the Sophos Endpoint Security and Control network installer dialog box, click Install.
The installation files are copied to a location and an installation wizard starts.
4. In the Sophos Enterprise Console dialog box, click Next.
5. A wizard guides you through installation. You should do as follows:
a) Accept the defaults wherever possible.
b) In the Components selection dialog box, select only the Database component.
c) In the Database details dialog box, provide the username for database access.
6. When installation is complete, click Yes or Finish.
You have finished installing the Enterprise Console database component.
9
Sophos Enterprise Console
8 Restore database and certificate registry
key
To restore database and certificate registry key from the old server to new server:
1. Create a new folder called ManagementServer in the following location:
Operating
system
Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\
2. Copy the Backup folder from the old server to the ManagementServer folder on the new server
that has been created.
The folder path should be ...\Sophos\ManagementServer\Backup
3. Open a command prompt at the DataBackUpRestore folder location:
Operating
system
Default location
Win XP/ Server %ALLUSERSPROFILE%\Application
2003
Data\Sophos\ManagementServer\Backup\DataBackUpRestore\
Vista or later/
Server 2008 or
later
10
%ALLUSERSPROFILE%\Sophos\ManagementServer\Backup\DataBackUpRestore\
server to server migration guide
4. Type the following command to restore the database.
DataBackupRestore -Action=Restore -DataSourceType=Database
Confirm by typing y.
Note: Ensure the Build succeeded message is displayed along with the Restore database
successfully processed message. If it is displayed along with a Failed to restore message,
browse to the location %ProgramFiles%\Microsoft SQL
Server\MSSQL10.SOPHOS\MSSQL\Backup\ and check if the files are accessible (readable)
with the SQL Server service account you are using. If the files are not accessible, provide read
access to the SQL Server service account and re-run the command.
5. Browse to the Backup folder.
Operating
system
Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\ManagementServer\Backup
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\ManagementServer\Backup
6. Right-click the registry file CertificationManager.reg, select Merge and confirm.
Note: If you are migrating between 32-bit and 64-bit computers, you must edit the registry
key. For more information, see Appendix B: Modify exported registry files (page 25).
You have finished restoring the database and certificate registry key.
9 Install Enterprise Console server and
console components
On the new server:
1. Locate the Enterprise Console 5.3 installer and double-click on it.
2. In the Sophos Enterprise Console dialog box, click Next.
11
Sophos Enterprise Console
3. A wizard guides you through installation. You should do as follows:
a) Accept the defaults wherever possible.
b) In the Components selection dialog box, select Management Server and Management
Console.
c) In the Database details dialog box, enter the credentials for database access.
d) In the Sophos Update Manager Credentials dialog box, enter the Windows user account
that is used as the Update Manager account set earlier in Check Update Manager password
(page 5) and continue with the installation.
e) If you have the license and been using Sophos Encryption, in the Import Certificates
dialog box you will be prompted for the master security officer certificate. Click Import and
browse to the mso.p12 file and enter the password.
4. When installation is complete, you may be prompted to restart. Click Yes or Finish.
Note: When you log back on (or restart) for the first time after installation, dismiss the warning
message saying that the update manager is not configured and close Enterprise Console.
You have finished installing the Enterprise Console management server and management console
components.
9.1 Stop Sophos services
1. Ensure Enterprise Console is closed.
2. Stop the endpoint communication services. To do this:
a) Open a command prompt window.
b) Type the following commands:
net stop "Sophos Message Router"
net stop "Sophos Patch Endpoint Communicator"
net stop "Sophos Certification Manager"
3. Stop the data processing and front end services.
Note: The Sophos Encryption Business Logic Service will be installed only if you use
Encryption.
To stop the services, type the following commands in the command prompt window:
net stop "Sophos Patch Server Communicator"
net stop "Sophos Encryption Business Logic Service"
net stop "Sophos Management Host"
net stop "Sophos Patch Endpoint Orchestrator"
net stop "Sophos Update Manager"
You have finished stopping Sophos services.
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server to server migration guide
10 Back up data on the new server
You must take a backup of the data on the new server. The backup will be used later for importing
registry values.
1. Rename the existing Backup folder at the following location to Old_Server_Backup.
Operating
system
Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\ManagementServer\Backup
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\ManagementServer\Backup
2. Open a command prompt at the Enterprise Console installation directory.
Windows
version
Default location
32-bit
C:\Program Files\Sophos\Enterprise Console
64-bit
C:\Program files (x86)\Sophos\Enterprise Console
3. Type the following command to back up the database:
DataBackupRestore.exe -Action=backup
A confirmation message is displayed and a Backup folder is created with a Database subfolder,
registry keys, and Secure Store information in the following location:
Operating
system
Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\ManagementServer\
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\ManagementServer\
13
Sophos Enterprise Console
4. Rename the new Backup folder that has been created to New_Server_Backup.
5. Now rename the Old_Server_Backup folder to Backup.
6. Stop the Sophos Management Service. To do this:
a) Open a command prompt window.
b) Type the following command:
net stop "Sophos Management Service"
You have finished taking backup of data on the new server.
11 Import registry and Secure Store
1. Open a command prompt at the Enterprise Console installation directory.
Windows
version
Default location
32-bit
C:\Program Files\Sophos\Enterprise Console
64-bit
C:\Program files (x86)\Sophos\Enterprise Console
2. Type the following command to import the registry values.
DataBackupRestore -Action=Restore -DataSourceType=Registry
Confirm to continue and acknowledge any messages about files being restored.
3. Verify the Management Service database connection string value in the registry. To do this:
a) Open Registry Editor and navigate to the Sophos registry key:
Windows
version
Default location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools\
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management
Tools\
b) In the right pane, select the entry DatabaseConnectionMS.
c) On the Edit menu, click Modify.
d) In Value data, ensure it is set to point to the new server hostname. If the value is not there,
create it. It should read: Data Source=(local)\SOPHOS;
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server to server migration guide
4. Modify the ServerLocation registry value to have the new server hostname. To do this:
a) Navigate to the Sophos registry key:
Windows
version
Default location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools\
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management
Tools\
b) In the right pane, select the entry ServerLocation.
c) On the Edit menu, click Modify.
d) In Value data, find your old server hostname, and then replace it with the new server
hostname.
5. Modify the Instance registry value to have the new server hostname. To do this:
a) Navigate to the Sophos registry key:
Windows
version
Default location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\ManagementTools\Database
Installer
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management
Tools\Database Installer
b) In the right pane, select the entry Instance.
c) On the Edit menu, click Modify.
d) In Value data, find your old server hostname, and then replace it with the new server
hostname. It should read: (local)\SOPHOS
6. If the Sophos Update Manager uses a workgroup/local account, modify the SumUser registry
values. To do this:
a) Navigate to the Sophos registry key. The registry keys are at the following location:
Windows
version
Default location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools\SumUser
15
Sophos Enterprise Console
Windows
version
Default location
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management
Tools\SumUser
b) Retrieve the registry values for SumUserName and SumUserData from the
ManagementTools.reg file.
The ManagementTools.reg file is located in the New_Server_Backup folder created as part
of Back up data on the new server (page 13).
c) Replace the existing SumUserName and SumUserData values with those specified in the
ManagementTool.reg file.
7. If the database uses a workgroup/local account, modify the DatabaseUser registry value to
contain the new server hostname. To do this:
a) Navigate to the Sophos registry key:
Windows
version
Default location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management
Tools\DatabaseUser
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management
Tools\DatabaseUser
b) In the right pane, select the entry DatabaseUserDomain.
c) On the Edit menu, click Modify.
d) In Value data, find your old server hostname, and then replace it with the new server
hostname.
Note: If you have used a different database account during the installation on the new
server, you must do the following additional steps:
e) Retrieve the registry values for the DatabaseUserName and DatabaseUserPassword
from the ManagementTools.reg file.
The ManagementTools.reg file is located in the New_Server_Backup folder created as part
of Back up data on the new server (page 13).
f) Replace the existing DatabaseUserName and DatabaseUserPassword values with those
specified in the ManagementTool.reg file.
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8. Modify the PatchServerURL registry value to have the new server hostname and port (if a
different port was set during installation). To do this:
a) Navigate to the Sophos registry key:
Windows
version
Default location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Patch\
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Patch\
b) In the right pane, select the entry PatchServerURL.
c) On the Edit menu, click Modify.
d) In Value data, find your old server hostname, and then replace it with the new server
hostname and port (if using a different port).
9. Restore the table_router.txt file from the old server's Router folder to the new server at the
following location:
Operating system Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\Remote Management
System\3\Router\table_router.txt
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\Remote Management
System\3\Router\table_router.txt
10. Restore the contents of the Envelopes from the old server's Router folder to the new server
at the following location:
Operating system Default location
Win XP/ Server
2003
%ALLUSERSPROFILE%\Application Data\Sophos\Remote Management
System\3\Router\Envelopes
Vista or later/
Server 2008 or
later
%ALLUSERSPROFILE%\Sophos\Remote Management System\3\Router\Envelopes
Note: The Envelopes folder will be empty if you have no outstanding messages.
17
Sophos Enterprise Console
11. Open a command prompt at the Enterprise Console installation directory.
12. Type the following command to import Secure Store.
DataBackupRestore -Action=Restore -DataSourceType=SecureStore
Confirm by typing y.
You have finished importing registry and Secure Store.
11.1 Start all Sophos services
On the new server:
1. Start the endpoint communication services. To do this, open a command prompt window and
type the following commands:
net start "Sophos Message Router"
net start "Sophos Patch Endpoint Communicator"
net start "Sophos Certification Manager"
2. Start the data processing and front end services.
Note: The Sophos Encryption Business Logic Service will be installed only if you use
Encryption.
To start the services, type the following commands in the command prompt window:
net start "Sophos Patch Server Communicator"
net start "Sophos Encryption Business Logic Service"
net start "Sophos Management Host"
net start "Sophos Patch Endpoint Orchestrator"
net start "Sophos Management Service"
net start "Sophos Update Manager"
You have started all Sophos services.
12 Redirect endpoints to the new Update
Manager
You must configure endpoint computers to be updated by the new Sophos Update Manager
(SUM) and configure it to download updates from Sophos.
1. On the new server open Enterprise Console.
2. On the View menu, click Update managers.
The Update Managers list is displayed with the new SUM.
3. Double-click the old SUM and remove all entries on the Sources tab. Click OK.
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4. Double-click the new SUM and setup the Sources, Subscriptions, Distributions, and other
details as required.
5. Wait until the Last Updated column changes from Never to the current date/time for the new
SUM.
6. If there are child SUMs, configure each child SUM to point to the new SUM.
You have finished redirecting endpoints to the new Update Manager.
13 Configure updating policy
You must configure the updating policy account details on the new server. To do this:
1. In Enterprise Console, double-click on the updating policy you want to edit.
The Updating Policy dialog box is displayed.
Note: Do not change the updating policies that point to child SUMs.
2.
3.
4.
5.
6.
In the Primary Server tab, change Address to point to the new server location.
Modify the Username and click Change to set a new password.
If necessary, modify the settings for Secondary Server.
Click OK to save the settings.
On the View menu, click Update managers, in the update manager list, right-click the old
SUM and click Delete.
You have finished configuring the updating policy.
14 Redirect endpoints to the new Enterprise
Console
To redirect endpoints to the new Enterprise Console you can reprotect the endpoint computers
from the new Enterprise Console.
Note: If you have a large number of endpoints or if reprotection is not possible due to any other
reason, an alternative procedure is described in Sophos support knowledgebase article 116737
(http://www.sophos.com/en-us/support/knowledgebase/116737.aspx).
If you need detailed information on how to protect computers, see Protect computers section in
the Sophos Enterprise Console Help.
To protect computers:
1. Depending on whether or not the computers you want to protect are already in a group, do
one of the following:
■
■
If the computers you want to protect are in the Unassigned group, drag the computers
onto a group.
If the computers you want to protect are already in a group, select the computers, right-click
and click Protect Computers.
19
Sophos Enterprise Console
The Protect computers wizard is launched.
2. On the Installation type page, select the security software that you want to use for reprotection.
Note: If your endpoint computers have encryption deployed, you must reprotect using the
Protection software. It is recommended that you do not use Encryption software. When
reprotection is complete endpoint computers that have previously deployed encryption will
update their status automatically.
3. Follow the instructions in the wizard. On the Select features page, select the features you
want.
Note: For a list of system requirements for the features, see the system requirements page
on the Sophos website (http://www.sophos.com/en-us/products/all-system-requirements.aspx).
The anti-virus protection is always selected and must be installed.You can also select to install
the features listed below. Some of the features are available only if your license includes them.
■
■
■
Firewall
Patch
Third-Party Security Software Detection
4. On the Protection summary page, any problems with installation are shown in the Protection
issues column. Click Next.
5. On the Credentials page, enter details of an account which can be used to install software.
This account is typically a domain administrator account. It must:
■
Have local administrator rights on computers you want to protect.
■
Be able to log on to the computer where you installed the management server.
■
Have read access to the Primary server location specified in the Updating policy.
Note: If you are using a domain account, you must enter the username in the form
domain\user.
You have finished redirecting endpoints to the new Enterprise Console.
15 Redirect any unprotected child SUMs to
the new Update Manager
Child Sophos Update Managers protected by Sophos Endpoint Security and Control are
automatically redirected to the new parent SUM by their updating policies.
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server to server migration guide
For any unprotected SUMs, configure them manually to connect to the new parent SUM as follows:
1. On the new server, copy the mrinit.conf and cac.pem files from the Enterprise Console
folder.
Windows
version
Default location
32-bit
C:\Program Files\Sophos\Enterprise Console
64-bit
C:\Program files (x86)\Sophos\Enterprise Console
2. Go to each child SUM and carry out the following steps:
a) Paste the mrinit.conf and cac.pem files to the Remote Management System folder.
Windows
version
Default location
32-bit
C:\Program Files\Sophos\Remote Management System
64-bit
C:\Program files (x86)\Sophos\Remote Management System
b) Open a command prompt window at the Remote Management System directory.
c) Run the command ClientMrInit.exe -update.
You have finished redirecting unprotected child SUMs to the new Update Manager.
16 Redirect remote consoles to the new
server
For each remote Enterprise Console installation, at the remote computer:
1. Run the Enterprise Console 5.3 installer package.
2. Extract the installation files to the suggested destination folder or another one of your choice.
The folder must be on the computer to be upgraded.
The installation wizard starts.
3. In the Sophos Enterprise Console dialog box, click Next.
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Sophos Enterprise Console
4. A wizard guides you through installation. You should do as follows:
a) Accept the defaults wherever possible.
b) In Components selection dialog box, select Management Console and click Next.
c) In the Management Console dialog box, enter the name of the new server. If the new
server is using a different port, update the port number.
Note: If the remote console and the new server are part of an Active Directory domain,
you will be prompted to enter the Database details. If prompted, ensure you use the same
account details used for database access during the installation of Enterprise Console on
the new server.
5. Continue the installation wizard to update the console installation with the new settings.
You have finished redirecting remote consoles to the new server.
17 Decommission the old server
Note: If the old server is protected, and if you do not plan to decommission it after the migration,
the old server must be reprotected from the new Enterprise Console server in order for it to become
a managed computer.
To decommission the old server:
1. If you are disposing of an old server, it is advisable to securely wipe or destroy its hard drives(s).
2. If you are reusing the old server, uninstall Enterprise Console and Microsoft SQL Server using
Windows Control Panel and later delete the database.
You have finished decommissioning the old server.
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server to server migration guide
18 Appendices
18.1 Appendix A: Prepare a new server
If you are using a server that has or had any Sophos products installed, ensure all the components
are uninstalled and do the following:
1. Open the Registry Editor. To open click Start, Run, type regedit and then click OK.
2. Take a backup of the registry.
For information on how to take a registry backup, refer to Microsoft documentation.
3. In the Registry Editor window, browse to the Sophos registry key location:
Windows
version
Registry key location
32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos
64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos
If it exists, delete the Sophos registry key. Close the Registry Editor window.
4. Browse to the Sophos installation folder location:
Windows
version
Default path
32-bit
C:\Program files\Sophos
64-bit
C:\Program files (x86)\Sophos
If it exists, take a backup of its contents, including all subfolders, save it to a safe and secure
location, and then delete the folder.
23
Sophos Enterprise Console
5. Browse to the Sophos common installation location:
Windows
version
Default path
32-bit
C:\Program files\Common Files\Sophos
64-bit
C:\Program files (x86)\Common Files\Sophos
If it exists, take a backup of its contents, including all subfolders, save it to a safe and secure
location, and then delete the folder.
6. Browse to the database backup location:
Windows
version
Default path
32-bit
C:\Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\Backup
64-bit
C:\Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\Backup
If it exists, take a backup of its contents, including all subfolders, and save it to a safe and
secure location. Delete Enterprise Console database backup files (.bak files).
The file names begin with "SOPHOS" and usually contain Enterprise Console version number.
For information about the database file names for different console versions, see Sophos
support knowledgebase article 17323
(http://www.sophos.com/en-us/support/knowledgebase/17323.aspx). For example, the database
backup files for Enterprise Console 5.3.0 are:
24
■
SOPHOS521.bak
■
SOPHOSPATCH52.bak
■
SOPHOSENC52.bak
■
SophosSecurity.bak
server to server migration guide
7. Browse to the database data location:
Windows
version
Default path
32-bit
C:\Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\DATA
64-bit
C:\Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\DATA
If it exists, take a backup of its contents, including all subfolders, and save it to a safe and
secure location. Delete the Enterprise Console database files (.mdf files) and transaction log
files (.ldf files).
The file names begin with "SOPHOS" and usually contain Enterprise Console version number.
For information about the database file names for different console versions, see Sophos
support knowledgebase article 17323
(http://www.sophos.com/en-us/support/knowledgebase/17323.aspx). For example, the database
files and transaction log files for Enterprise Console 5.3.0 are:
■
SOPHOS521.mdf
■
SOPHOS521_log.ldf
■
SOPHOSPATCH52.mdf
■
SOPHOSPATCH52_log.ldf
■
SOPHOSENC52.mdf
■
SOPHOSENC52_log.ldf
■
SophosSecurity.mdf
■
SophosSecurity_log.ldf
You have finished preparing the new server.
18.2 Appendix B: Modify exported registry files
If you are migrating between 32-bit and 64-bit computers, when exporting and importing registry
keys, you will need to open any exported registry files in a text editor and change the Sophos
registry values as shown below. The easiest and most reliable way to do this is by using search
and replace.
Windows
version
Default installation
path
Sophos registry location
32-bit
C:\Program files
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos
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Sophos Enterprise Console
Windows
version
Default installation
path
Sophos registry location
64-bit
C:\Program files
(x86)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos
Migrating from a 32-bit to 64-bit computer
1. Open the saved registry exported file with Windows Notepad.
2. Click on the Edit menu and click Replace.
3. In Find what type \SOFTWARE\Sophos\ and in Replace with type
\SOFTWARE\Wow6432Node\Sophos\.
4. Click Replace all.
5. In Find what type C:\\Program Files\\Sophos\\Enterprise
Console\\SUMInstaller and in Replace with type C:\\Program Files
(x86)\\Sophos\\Enterprise Console\\SUMInstaller.
6. Click Replace all
7. Save the file and close Notepad.
Migrating from a 64-bit to 32-bit computer
1.
2.
3.
4.
5.
Open the saved registry exported file with Windows Notepad.
Click on the Edit menu and click Replace.
In Find what type \Wow6432Node\Sophos\ and in Replace with type \Sophos\.
Click Replace all.
In Find what type C:\\Program Files (x86)\\Sophos\\Enterprise
Console\\SUMInstaller and in Replace with type C:\\Program
Files\\Sophos\\Enterprise Console\\SUMInstaller.
6. Click Replace all
7. Save the file and close Notepad.
19 Technical support
You can find technical support for Sophos products in any of these ways:
26
■
Visit the SophosTalk community at community.sophos.com/ and search for other users who
are experiencing the same problem.
■
Visit the Sophos support knowledgebase at www.sophos.com/en-us/support.aspx.
■
Download the product documentation at www.sophos.com/en-us/support/documentation.aspx.
■
Open a ticket with our support team at
https://secure2.sophos.com/support/contact-support/support-query.aspx.
server to server migration guide
20 Legal notices
Copyright © 2012–2015 Sophos Limited. All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise unless you are either a valid licensee where
the documentation can be reproduced in accordance with the license terms or you otherwise have
the prior permission in writing of the copyright owner.
Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos
Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned
are trademarks or registered trademarks of their respective owners.
Common Public License
The Sophos software that is referenced in this document includes or may include some software
programs that are licensed (or sublicensed) to the user under the Common Public License (CPL),
which, among other rights, permits the user to have access to the source code. The CPL requires
for any software licensed under the terms of the CPL, which is distributed in object code form,
that the source code for such software also be made available to the users of the object code
form. For any such software covered under the CPL, the source code is available via mail order
by submitting a request to Sophos; via email to [email protected] or via the web at
http://www.sophos.com/en-us/support/contact-support/contact-information.aspx. A copy of the
license agreement for any such included software can be found at
http://opensource.org/licenses/cpl1.0.php
ConvertUTF
Copyright 2001–2004 Unicode, Inc.
This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any
particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to
determine applicability of information provided. If this file has been purchased on magnetic or
optical media from Unicode, Inc., the sole remedy for any claim will be exchange of defective
media within 90 days of receipt.
Unicode, Inc. hereby grants the right to freely use the information supplied in this file in the creation
of products supporting the Unicode Standard, and to make copies of this file in any form for internal
or external distribution as long as this notice remains attached.
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