Aastra 480i SIP User's Manual

Aastra 480i SIP User's Manual
480i SIP IP
PHONE
RELEASE # 1.0
USER GUIDE
Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com
All Rights Reserved.
Introduction ..................................1
Handling Calls .......................... 12
Phone Features ..........................1
General Requirements ................1
Documentation............................1
Installation and Set-up ................1
Placing a Call on Hold .............. 12
Getting Started.............................2
When You First Plug in
Your Phone .............................2
Updating Your Phone..................2
Start up Screens .........................2
Network Disconnected ................2
Restarting Your Phone................3
Customizing Your Phone .............4
Setting Your Options ...................4
To Access the Aastra
480i Web Client .....................4
To Find Your Phone’s
IP Address.............................4
When on Hold ......................... 12
Automatic Hold........................ 12
Retrieving a Held Cal .............. 12
Transferring a Call ................... 12
Blind Transfer.......................... 12
Consultative Transfer.............. 12
Conferencing Calls .................. 13
Picking up Calls........................ 14
Ending Calls ............................ 14
Additional Features ................. 14
Star Codes .............................. 14
Services .................................. 14
Troubleshooting ........................ 15
Limited Warranty ....................... 17
Using the 480i Phone...................5
Hard keys ...................................5
Multiple Line and Call
Appearances ............................5
Softkeys .................................... 6
Idle State .................................... 6
Customized Softkeys.................. 6
Softkeys as Line/Call
Appearances .........................7
Softkeys as Customized
Speed Dials ........................... 8
Connected State .........................8
Making Calls .................................9
Dialing a Number Live................ 9
Pre-dialling a Number ................ 9
Using Handsfree
Speakerphone............................ 9
Using a Headset .......................10
Advanced Volume Controls
for the Headset Mic..............10
To Make and Receive Calls
Using a Headset ..................10
Redial........................................11
Mute .........................................11
Receiving Calls ........................11
Answering an Incoming Call ....11
i
Table of Contents
Table of Contents
Introduction
Introduction
About this Guide
This 480i IP telephone provides
communications over an IP
Network using the SIP IP telephony
protocol. The 480i has all the
features of a regular business set
and more, allowing you to make
and receive calls, transfer,
conference and more.
• 4 line/call appearance buttons
with corresponding lights.
This guide explains how to use
the basic features of your new 480i
phone. Not all features listed are
available by default. Contact your
system or network administrator to
Þnd out which features and services
are available to you on your system.
Your system administrator has the
ability to customize some features
on this phone. For information on
more advanced settings and
conÞgurations, administrators
should refer to the Aastra SIP 480i IP
Phone Administration Guide.
• Enhanced busy lamp Þelds.
Documentation
• Up to 5 additional line/call
appearances as softkeys.
• Aastra 480i Installation Guide
– installation and set-up
instructions, general features and
functions, and basic options
list customization. Included with
the telephone.
Phone Features
• A 3.5" x 2.25" backlit display.
• 6 multi-functional softkeys.
• Full-duplex speakerphone for
handsfree.
• Built-in-two-port, 10/100 Ethernet switch which lets you share a
connection with your computer.
• Inline power support, which
eliminates power adapters.
General Requirements
• A SIP based IP PBX system or
network installed and running
with a number created for the
new 480i phone.
• Access to a Trivial File Transfer
Protocol (TFTP) server.
• 802.3 Ethernet/Fast Ethernet
LAN.
• Category 5/5e straight through
cabling.
• Power over Ethernet (PoE)
power supply (optional
accessory – necessary only if
no inline power is provided
on the network).
1 Model 480i SIP User Guide
• Aastra SIP 480i IP Phone User
Guide – explains the most
commonly used features and
functions for an end user.
• Aastra SIP 480i IP Phone
Administration Guide –
explains how to set the 480i
phone up on the network and
contains advanced conÞguration
instructions for the 480i. This
guide has instructions that are at
a technical level suitable to a
system or network administrator.
Installation and Set-up
If your system administrator has
not already set-up your 480i phone,
please refer to the Aastra 480i
Installation Guide for basic
installation and physical set-up of
the 480i. For more advanced
administration and conÞguration
information, system and network
administrators should refer
to the Aastra SIP 480i IP Phone
Administration Guide.
When You First Plug in
Your Phone
The 480i automatically begins the
start up sequence as soon as it is
connected. The phone goes through
this process the Þrst time you plug
in your phone and every time you
restart your phone. The Þrst screen
the phone displays is the Aastra
splash screen.
Start up Screens
After the phone displays the Aastra
splash screen or after downloading
an update (if an update was available), the phone will display the Idle
State screen:
Mon Apr 17 11:30pm
Joe Smith
1101
Voice mail Sales Dept
DND
Call Home
Call Fwd
More
Note: The Idle State screen on your
phone may not look exactly as
represented here. The softkeys
and screen conÞgurations shown
are just an example of softkeys
that could be set up on your phone
by your system administrator.
Updating Your Phone
After displaying the Aastra splash
screen, the 480i will check settings
and check for new updates on the
server for the conÞguration Þles
and Þrmware. If a new update is
found, the phone will display
what kind of update it is installing
(either “Updating Config” or
“New Firmware”). This may take
a few moments while the phone
downloads the latest updates.
Your system or network
administrator will set up new
updates on the server.
Important! Do not unplug or
remove power to the phone while it
is checking or installing Þrmware.
60%
Checking for Firmware
Do not unplug phone!
Network Disconnected
The “Network disconnected”
prompt appears on the display and
the telephone status light turns
on when the phone is not properly
connected to the network. The
phone also displays the default time
and date of 12:00am Jan 1st, 2000
or the equivalent. Check that the
cables are tightly connected to the
phone and to the wall jack. The
phone should automatically detect
when it is reconnected and will
display the “Network connected”
prompt for a few seconds. However,
if changes have been made to your
phone’s network settings, you may
need to restart your phone.
For more information about
connecting your phone, refer to the
Aastra 480i Installation Guide under
the “Connecting to the Network
and to Power“ section. Check with
your system or network
administrator for assistance.
Model 480i SIP User Guide
2
Getting Started
Getting Started
Getting Started
Restarting Your Phone
You may want to restart your
phone to check for updates for your
phone on the server. You may also
need to restart your phone if you
have been asked to do so by your
network or system administrator, or
if you are having problems with
your phone.
Note: Your phone will be temporarily
out of service during the restart
and downloading process.
Important! Do not unplug or
remove power to the phone while
it is checking or installing
Þrmware.
To restart your phone:
1. Press £to enter the
Options List.
2. Use s to scroll down the list
of options to 10.Phone Status
and press the Show softkey, or
you can press 0 to jump directly
to this option.
3. Use s to scroll down the Phone
Status list to 3.Reset Phone and
press the Show softkey, or you
can press 3 to jump directly to
this option.
4. Press the Reset softkey to reset
the phone.
5. If you do not wish to reset your
phone, press the Cancel softkey.
You can also reset your phone
from the Aastra 480i Web Client.
For more information about the
Aastra 480i Web Client, please refer
to the section “Customizing Your
Phone” within this guide.
3 Model 480i SIP User Guide
Setting Your Options
Pressing the £button gives
you a list of conÞguration options.
You can also change these options in
your phone through the Aastra
480i Web Client. Refer to the Aastra
480i Installation Guide for
information on less advanced
conÞguration options.
Note: Some options should only be
set up or changed by a network
or system administrator. Please
contact your system or network
administrator before adjusting
any administrator level options.
For more information on these
options, administrators should
refer to the Aastra SIP 480i IP
Phone Administration Guide.
To Access the Aastra 480i
Web Client
Open your web browser (i.e.
Internet Explorer or Netscape, etc.)
and enter your phone’s IP address
into the address Þeld, starting
with the web preÞx “http://”, for
example: “http://192.168.0.100”.
Customizing Your Phone
Customizing Your Phone
Options List
7.SetAudio
8.Network
9.SIP Settings
10.Phone Status
Show
Done
3. Use s to scroll to 1.Network
Status and press the Show
softkey, or you can press 1 to
jump directly to this option.
Phone Status
1.Network Status
2.Firmware Version
3.Reset Phone
4.Factory Default
Show
Done
4. Press the IP Addr softkey.
Attr.
Port0
LinkStat. Link
Negotiat. Auto
100M
Speed
Full
Duplex
IP Addr
MAC Addr
Port1
N/Link
Auto
10M
Half
Done
5. You will now see your phone’s
IP Address.
IP Address of Phone
In order to access the Aastra 480i
Web Client, you will need to know
the IP address of your phone.
To Find Your Phone’s IP Address
192.168.0.100
Done
1. Press £ to enter
the Options List.
2. Use s to scroll down the list
of options to 10.Phone Status
and press the Show softkey, or you
can press 0 to jump directly to
this option.
Model 480i SIP User Guide
4
Using the 480i Phone
Using the 480i Phone
Hard keys
There are hard keys on your
phone, such as Hold, Redial, Xfer,
Icom and Conf that are conÞgured
for these call-handling features.
These keys are static and cannot
be reprogrammed or changed.
They are located in two different
areas on the phone.
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
Icom
Xfer
Services
Conf
L1
L2
L3
L4
Note: The intercom feature is currently
not available in this version of the
480i IP phone.
Multiple Line and Call
Appearances
The 480i has 4 hard line/call
appearance buttons each with a
corresponding status light.
Additional line/call appearances
may also have been set up on your
phone as softkeys. To learn more
about this, please refer to the
Softkeys as Line/Call Appearances
section within this guide.
5 Model 480i SIP User Guide
Icom
Xfer
Services
Conf
L1
L2
L3
L4
These line/call appearance buttons
and lights can represent physical
lines or calls for your extension.
By pressing a line/call appearance
button, you connect to the line or
a call it represents. The line/call
appearance light indicates the status
of that line or call. When the phone
is taken off-hook, the phone will
automatically select a line for you.
Line/Call
Appearance
Behaviour
Line/Call
Appearance
Status
Off
Idle line or no
call activity
Light ßashes
quickly
Ringing
Light ßashes
slowly
Hold
When you have more than one
call, you can use the left and right
navigation buttons (3 and 4) to
scroll left and right to the different
call information. Icons 3 and 4
will appear if there is call information either left, right or both
sides of the current information
you are viewing.
The display will show what line
the call information is referring to
(L1, L2, L3, etc.), the Caller ID
information (name and number,
if available), the call status
(Connected, Ring, Hold etc.) and
the timer speciÞc to that call.
Your 480i has 6 softkey access
buttons, 3 on either side of the
phone’s display. The softkey
menus will change depending
on the phone’s state, displaying
relevant softkeys only.
Idle State
The Idle State menu appears
when your phone is not in use.
Your system administrator can set
these softkeys up through the
conÞguration Þles for your phone.
For more information on how to
conÞgure these softkeys, system
administrators should refer to the
administration guide for
these phones.
The following image is of
the Idle State screen with some
example softkeys:
Tue Jan 01 10:10am
1
Joe Smith
1201
Using the 480i Phone
Softkeys
Tue Jan 01 10:10am
Joe Smith
1201
1
DND Off
CLIDBlock
Back
CancelCW
Blacklist
More
The envelope icon
will display
on the Idle State screen only if
you have new messages waiting.
The number next to the envelope
indicates how many new messages
you have. To access your voicemail
messages, use the star codes for
your system if a voicemail softkey
has not been conÞgured on your
phone. For more information on
your system’s star codes, please
refer to the documentation for the
system you are using.
Customized Softkeys
The 480i can have its softkeys
conÞgured as speed dials or as
line/call appearances. Your system
administrator can customize
softkeys through the conÞguration
Þles for your phone. For more
information on how to conÞgure
softkeys, system administrators
should refer to the administration
guide for this phone.
Ext Pickup CallFwdOff
CallReturn
DNDOn
More
CallFwdOn
If more than 6 softkeys have been
set up for you, More and Back
softkeys will be created as required.
Pressing the More softkey accesses
more Idle State softkeys on the next
screen while pressing the Back
softkey accesses the softkeys on
the previous screen.
Model 480i SIP User Guide
6
Using the 480i Phone
Softkeys as Line/Call
Appearances
Your system administrator may
have customized the softkeys
on your 480i phone to function as
line/call appearance softkeys.
These line/call appearance softkeys
function in a similar manner to
the 4 line/call appearance hard keys
and lights on your phone. For
details on the line/call appearance
hard keys and lights, please refer
to section “Multiple Line and Call
Appearances” of this manual.
Lines/call appearance softkeys
appear on the phone’s display as
shown in the following image.
Mon Apr 17 11:30pm
1
Joe Smith
1101
Line 5
Line 6
Line 7
Line 8
Line 9
Icons next to the softkeys within
the phone’s display indicate the
status for that line or call and have
equivalent statuses to the line/call
appearance lights of the hard
keys on the phone. What these
icons represent is described in
the following table.
Softkey Line/Call Appearance Lights
Activity
Idle
Light Icon
Solid
Definition
There is no call activity for the line/call appearance
softkey.
A call is connected to your phone on this
line/call appearance softkey.
Connected
Solid
The equivalent on a line/call appearance hard key
is a solid green light.
Ringing Flashing
On Hold Flashing
A call is ringing at your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is on hold on your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing green light.
7 Model 480i SIP User Guide
In active states, such as: ringing,
conference, connected, etc.,
all softkeys will disappear except
softkeys that have been set up
as line/call appearances and any
context dependent softkeys
required for the active state, such
as the Drop softkey in the connected
state. Typically, context dependent
softkeys will appear in the top
left position and all line/call
appearance softkeys will appear
in the remaining positions.
Note: In some situations, such as
during a conference call, the line/
call appearance softkeys may
overwrite some of the context
dependent soft keys. In this
case, instead of the Previous
and Next softkeys, up or down
icons, 5 or 2, will appear on
the display. By using the r
and s navigation keys, you
can access the same functionality
as the Previous and Next
softkeys.
Softkeys as Customized
Speed Dials
Your system administrator may
also have set up custom softkeys as
speed dials. Speed dial softkeys
can dial a star code for a feature on
the system or a phone number or
a set of digits. A customized label
displays inside the phone’s display
for each softkey. If you press a
custom softkey, the phone will
go off-hook and dial the star code or
the number set up for this softkey.
Connected State
The connected state screen will
appear when you are talking to
someone on the phone. Connected
state functions are available as
softkeys on the connected state
screen, as well as hard keys on the
phone. These softkeys and hard
keys allow you to handle calls, such
as transferring, conferencing, and
placing calls on hold.
Jan 01 10:10am 10:15
L1
Connected
> Michelle LeBlanc
1202
Drop
If softkeys have been conÞgured
as line/call appearances and you
are connected to a call, the line/call
appearance softkeys will display
beneath the Drop softkey. Pressing
the Drop softkey will disconnect
you from the call you are
connected to.
Model 480i SIP User Guide
8
Using the 480i Phone
Depending upon how the
phone has been conÞgured, the
maximum number of total line/
call appearances that can be set up
is 8 or 9 (4 line/call appearance
as hard keys and 4 or 5 as softkeys).
If all line/call appearances have
been set up for the same number,
a total of 9 lines can be conÞgured.
If all line/call appearances have
been set up between two different
numbers, a total of 8 lines can be
conÞgured. This means that when
all line/call appearances are in use,
1 call is connected while the rest
are on hold. No further outgoing
or incoming calls can be made until
one of the line/call appearances
becomes available.
Making Calls
Making Calls
Depending upon how you have
set the Live DialPad option in
your phone, your phone will either
dial the digits as soon as they
are pressed or collect the digits
on the screen before dialing.
See the section “Customizing
your phone” in the Aastra 480i
Installation Guide for more
information on how to conÞgure
the Live DialPad option.
Note: If you are unable to make calls
within certain area codes, check
with your system administrator
for any toll restrictions placed on
your extension that may restrict
your access to long distance area
codes or dialling preÞxes.
You can make a call by either:
• Lifting the handset (the phone
will automatically select the next
open line/call appearance) and
then entering the number.
• Pressing the d /f button and
then entering the number.
• Pressing a line/call appearance
button and then entering the
number.
• Or if you are pre-dialling the
number, by entering the number
and then pressing either the
Dial softkey, the d /f button
or one of the four line/call
appearance hard keys.
9 Model 480i SIP User Guide
Dialing a Number Live
Tue Jan 01 10:10am
L1
> 1203
Dial
Dial
If the Live DialPad option is on,
as soon as you press the Þrst digit
on the dial pad the phone will
automatically select the next
available line, go off-hook and
dial as digits are pressed.
Pre-dialling a Number
Tue Jan 01 10:10am
> 1203
Dial
Backspace
Pause
Quit
You can also make a call by
pre-dialling a number. Pre-dialling
lets you view a number before
you dial. Use the Backspace softkey
to correct any errors.
The handsfree feature allows you
to speak to someone without using
the handset or headset. Your
phone must be in either the speaker
or speaker/headset audio mode.
For more information on how to set
this audio option in your phone,
see the section “Customizing Your
Phone” in the Aastra 480i Installation
Guide.
• To dial using handsfree, Þrst
press d and enter a number
at the dial tone.
• To answer a call on the
480i phone using handsfree,
press d or the line/call
appearance button.
• If in speaker audio mode, press
d to switch between handsfree
and handset.
Advanced Volume Controls
for the Headset Mic
On the 480i, there are 3 options
for the headset microphone volume.
To change this volume:
1. Press £ to enter
the Options List.
2. Use s to scroll down the list
of options to 7.Set Audio and
press the Show softkey, or you
can press 7 to jump directly
to this option.
3. Press the Advanced softkey.
4. Use s to scroll down the list
or press the Change softkey to go
to the next selection.
5. Press the Done softkey to save
changes and exit.
6. If you do not wish to save
changes, press the Cancel softkey.
• If in speaker/headset audio
mode, press d to switch
between handsfree and headset.
Note: By default, the volume for
the headset microphone is set
to medium.
• When the handset is on
hook, press d to disconnect
a handsfree call.
To Make and Receive Calls
Using a Headset
When handsfree is on, the speaker
light turns on.
Using a Headset
The 480i accepts headsets through
the modular RJ22 jack on the
back of the phone. Contact your
telephone equipment retailer or
distributor to purchase a compatible
headset. Customers should read
and observe all safety recommendations contained in headset operating
guides when using any headset.
1. Ensure that you have
selected a headset audio mode
by accessing the Options list
available from the phone. See
the section “Customizing Your
Phone” in the Aastra 480i Installation Guide for information on
these settings.
2. Plug the headset into the jack.
3. Press the d /f key to obtain
a dial tone or to answer an
incoming call. Depending on
the audio mode selected from
the Options list, a dial tone
or an incoming call will be
received on either the headset
or the handsfree speakerphone.
4. Press the k key to end
the call.
Model 480i SIP User Guide 10
Making Calls
Using Handsfree Speakerphone
Making Calls
Redial
Receiving Calls
Press the ∑button to automatically dial the most recently
dialled number you were connected
to that was dialled from the phone.
When a call is ringing at your
extension, you will see the Inbound
Call screen. The line/call appearance light will ßash quickly for the
incoming call.
Mute
Press the a button to mute
handset, headset or handsfree.
The speaker light will ßash slowly
and the text “Mute” will appear
on the screen. You will still be able
to hear the caller, but they will
not hear you. To toggle mute on or
off, press a.
Note: If you place a muted call on
hold, the phone will automatically
take the call off mute when you
reconnect to the call.
Tue Jan 01 10:10am
L1
Ring
1202
Michelle LeBlanc
Pickup
Answering an Incoming Call
To answer the call:
• For handsfree operation, press
the Pickup softkey or the line/
call appearance button for the
incoming call.
• Press the d /f button for
handsfree or headset operation.
The setting you have selected
in the Options List for Audio
Mode will determine whether
the call goes to handsfree
or headset operation. See the
section “Customizing Your
Phone” in the Aastra 480i Installation Guide for information on
these settings.
• Lift the handset for handset
operation.
When you answer the call, the
screen will change to the Connected
State menu. If you cannot answer
the call, depending on the setting
at the system, the caller will be
re-directed accordingly, i.e. to your
voicemail box if your extension
has been conÞgured for this.
11 Model 480i SIP User Guide
Automatic Hold
When you are connected to a
call, you can use the hard keys on
the phone to transfer, conference
or place a call on hold.
When juggling multiple calls, you
do not have to press the hold button
to go from one call to the next. The
phone will automatically put your
current call on hold when you press
a new line/call appearance button.
Placing a Call on Hold
When you place a call on hold,
only your phone can retrieve the
call. To place a call on hold:
1. Connect to the call (if not
already connected).
2. Press the Hold softkey.
Jan 01 10:10am 00:27
L1
Hold
> 1202
Michelle LeBlanc
Pickup
The line/call appearance light
will begin to ßash slowly. The
screen will display “Hold” with the
line number the call is held at on
your phone.
When on Hold
When you have been placed
on hold, you cannot hear any voice
from the caller. The line/call
appearance light for the line you
are on will remain solid to indicate
that you are still connected.
Jan 01 10:10am 00:27
L1
Connected
> 1202
Michelle LeBlanc
Drop
Retrieving a Held Call
If you have more than 1 call on
hold, you can scroll through the
held call information by pressing
the 3 and 4 navigation keys.
To reconnect to a call, press the line
/call appearance button where
this call is being held or press the
Pickup softkey.
Transferring a Call
Blind Transfer
A blind transfer is when you
transfer a call directly to another
extension without consulting
with the person receiving the call.
To do this, simply complete the
transfer before the receiving party
answers the call.
Consultative Transfer
You also have the option to consult
with the person you are transferring
the call to before you complete the
transfer. To do this, simply remain
on the line until the receiving party
answers the call. After consulting
with the receiving party, you can
either complete the transfer or go
back to the original call.
To transfer a call to another
extension:
1. Connect to the call you
wish to transfer (if not already
connected).
2. Press the } button.
3. Enter the extension number of
the person you wish to transfer
the call to.
Model 480i SIP User Guide 12
Handling Calls
Handling Calls
Handling Calls
Tue Jan 01 10:10am
L2
Dial
> 1203
Juan Perez
Dial
4. If you do not wish to transfer
the call, place the handset back
on hook or press the k
button. To go back to the original
call, press the line/call appearance button for the held call.
5. To complete the transfer,
you can press the }
button again.
Conferencing Calls
The 480i phone supports up to
three parties (including yourself)
in a conference call. This is also
known as a 3 Way call.
To create a conference call:
1. Connect to the Þrst party you
wish to include in the conference
(if not already connected).
Jan 01 10:10am 00:54
L2
Connected
> 1203
Juan Perez
Drop
5. If you do not wish to add the
new party to the conference,
press the kbutton
while connected to this new call.
This disconnects the new party,
leaving the original call on hold.
To go back to the original call,
press the line/call appearance
button for this call.
6. If you wish to add the new
party to the conference, press the
G button again.
Jan 01 10:10am 01:33
L1
Conference
> 1202
Michelle LeBlanc
Drop
Next
2. Press the G button.
3. Dial the number of the
person you wish to add to
the conference.
Tue Jan 01 10:10am
L2
Dial
> 1203
Juan Perez
Dial
4. Wait for the new party to
answer. You can consult with
the new party Þrst before
adding them to the conference.
7. To drop a party from the
conference, use the navigational
keys to navigate to the desired
party’s call appearance screen
or press the Next and Previous
softkeys (if visible), and then
press the Drop softkey.
Jan 01 10:10am
01:52
L2
Conference
> 1203
Juan Perez
Drop
Previous
Note: If you disconnect from the
conference, the other two parties
will also disconnect.
13 Model 480i SIP User Guide
If you are juggling multiple
calls, you can scroll through call
information by pressing the 3 and
4 navigation keys. If you wish to
connect to an incoming call or
re-connect to a call you placed on
hold, press the line/call appearance
button for the call or press
the Pickup softkey.
Jan 01 10:10am
00:54
L1
Hold
> 1202
Michelle LeBlanc
Pickup
If the phone is already connected
to a call, pressing the line/call
appearance button for the new
incoming call will automatically
place the connected call on
hold and answer the new call.
Ending Calls
To end a call, you Þrst need to
connect to the call, if not already
connected, and press the k
button or the Drop softkey. If
connected through the handset,
you can also place the handset
back on hook to end the call.
Star Codes
All of the main call handling and
extension management features for
your system can be set up as speed
dials on softkeys on your phone.
Your system administrator can set
these softkeys up through the
conÞguration Þles for your phone.
If these have not been set up, you
can dial any star code commands on
the 480i phone the same way you
would on a regular telephone.
Services
This feature has not been
implemented yet.
The services key on the 480i will
access enhanced features and
services provided by third parties.
Availability of this feature will
depend on your phone system or
service provider.
This button will give you access to
additional services as they become
available in the future. Such future
services will be built through the
diverse web based language of XML
and could range from a directory
list or call list, to weather, stocks, or
ßight information, etc.
Model 480i SIP User Guide 14
Additional Features
Additional Features
Picking up Calls
Troubleshooting
Troubleshooting
Why doesn’t my phone ring?
Why is my display blank?
Check the ring volume on your
phone. It may be turned down or
turned off. To adjust the ringer
volume setting, press the volume
button when the phone is on-hook
and idle. For more information,
refer to the “Adjusting Volume
section” in the Aastra 480i
Installation Guide provided with
your phone.
Ensure that power is being
provided to your phone. If your
network does not provide inline
power over Ethernet, you can
obtain an additional accessory, the
Aastra PoE (Power over Ethernet)
inline power supply, to provide
power over Ethernet locally to your
phone. See the section “Connecting
to the Network and to Power” in
the Aastra 480i Installation Guide for
details.
Why is my speakerphone
not working?
If you press the d /f button
and the speaker light ßashes and
you do not hear dial tone through
the speaker phone, the Set Audio
option in the phone’s Options list
has been set up for headset use.
Press d /f a second time and if
the light goes out, the phone has
been set up to be used only with a
headset or handset. If the light stays
on steady and you hear dial tone,
the phone has been set up so that
you can alternate between the
speakerphone and the headset by
pressing d /f . See the section
“Customizing your phone” in
the 480i Installation Guide for
instructions on how to change
the Set Audio option.
Why can’t I get a dial tone?
Check for any loose connections
and that the phone has been
installed properly. For installation
instructions, please refer to the
“Installation and Setup” section in
the Aastra 480i Installation Guide
provided with your phone.
15 Model 480i SIP User Guide
Why is the light not coming on
with a new Voice Mail Message?
Your phone system or service
provider must provide “Visual”
Message Waiting service for this
function to work. Check with
your system administrator for
more information.
Why is my handset not working?
Check to ensure that the handset
cord is fully connected to both the
phone and handset. See the section
“Connecting a Handset or Headset” in the Aastra 480i Installation
Guide for information.
What are services, and how
do I use them?
Currently this feature is not
available on the 480i phone. However, in the future, services may
be provided by your phone system
or service provider, and will be
accessed through the Í
button. This may include services
such as Directory and Caller's List.
Troubleshooting
How do I find the IP address
of my phone?
Instructions on where to Þnd
the IP address of your phone can
be found in this guide in the
“Customizations on Your Phone”
section under “Getting Started”.
How do I change my User
Password for the Aastra 480i
Web Client?
From the Aastra 480i Web
Client, click on “Password” in the
“User” section in the side menu bar.
A new window will pop up.
Enter your current user name and
password into the user name and
password Þelds. By default, the
user name is “user” (all lowercase)
and the password Þeld is left blank.
Enter your current password and
the new password you would like
to use in the corresponding Þelds,
and then press the “Set Password”
button. If you have forgotten your
password, contact your system
administrator for assistance. By
signing into the Aastra 480i Web
Client using the administrator
password, your administrator can
use the administrator password in
the “Current Password” Þeld in
order to assign a new password
for you.
For information on how to access
the Aastra 480i Web Client, go to the
“Customizing Your Phone” section
under “Getting Started” within this
guide. Administrators should refer
to the Aastra SIP 480i IP Phone
Administration Guide for details.
Model 480i SIP User Guide 16
Limited Warranty
Limited Warranty
Aastra Telecom warrants this product
against defects and malfunctions during
a one (1) year period from the date of
original purchase. If there is a defect or
malfunction, Aastra Telecom shall, at its
option, and as the exclusive remedy,
either repair or replace the telephone set
at no charge, if returned within the
warranty period.
If replacement parts are used in making
repairs, these parts may be refurbished,
or may contain refurbished materials.
If it is necessary to replace the telephone
set, it may be replaced with a
refurbished telephone of the same
design and color. If it should become
necessary to repair or replace a defective
or malfunctioning telephone set under
this warranty, the provisions of this
warranty shall apply to the repaired or
replaced telephone set until the
expiration of ninety (90) days from the
date of pick up, or the date of shipment
to you, of the repaired or replacement
set, or until the end of the original
warranty period, whichever is later.
Proof of the original purchase date is to
be provided with all telephone sets
returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its
telephone sets to be compatible with the
equipment of any particular telephone
company. This warranty does not
extend to damage to products resulting
from improper installation or operation,
alteration, accident, neglect, abuse,
misuse, Þre or natural causes such as
storms or ßoods, after the telephone is
in your possession.
Aastra Telecom shall not be liable for
any incidental or consequential
damages, including, but not limited to,
loss, damage or expense directly or
indirectly arising from the customers
use of or inability to use this telephone,
either separately or in combination with
other equipment. This paragraph,
however, shall not apply to
consequential damages for injury to the
17 Model 480i SIP User Guide
person in the case of telephones used or
bought for use primarily for personal,
family or household purposes.
This warranty sets forth the entire
liability and obligations of Aastra
Telecom with respect to breach of
warranty, and the warranties set forth or
limited herein are the sole warranties
and are in lieu of all other warranties,
expressed or implied, including
warranties or Þtness for particular
purpose and merchantability.
Warranty Repair Services
Should the set fail during the warranty
period;
In North America, please call
1-800-574-1611 for further information.
Outside North America, contact your
sales representative for return
instructions.
You will be responsible for shipping
charges, if any. When you return this
telephone for warranty service, you
must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair
and support for this product. This
service provides repair or replacement
of your Aastra Telecom product, at
Aastra Telecom's option, for a Þxed
charge. You are responsible for all
shipping charges. For further
information and shipping instructions;
In North America, contact our service
information number: 1-800-574-1611.
Outside North America, contact your
sales representative.
Note: Repairs to this product may be made
only by the manufacturer and its
authorized agents, or by others who
are legally authorized. This restriction
applies during and after the warranty
period. Unauthorized repair will
void the warranty.
If you’ve read this owner’s manual and consulted the Troubleshooting section and
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611
for technical assistance.
© Aastra Telecom Inc.2005 41-0098-00 Rev 00
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