Connecting the phone 1 2 3 Using the 8009 features Saving numbers and codes in memory Redialing a call Saving frequently called numbers Pressing r dials the number of the last person you called. To place a call using Redial: 1. Lift the receiver and wait for the dial tone. To save a telephone number or feature code in memory: 2. Press r. The number will be redialed.* 1. Lift the receiver and wait for a dial tone. (The dial tone will continue while you save.) Keeping a caller on the line To detach the stand, slide it in from the edge of the base. Lift the stand out of the slots on the base. Attach the receiver cord. Route the cord in the channel. 4 5 6 Desk Mount Attach the line cord. 7 Desk Mount A second jack (for a modem or facsimile) is located here. 6 Wall Mount † Lower the stand into the slots on the phone's base. 7 Wall Mount Use the phone's six memory keys to save the numbers of your customers, business associates, or anyone you call frequently. You can also save the feature codes for telephone services on these keys. 2. Press s. Use h when you want to interrupt your call without hanging up or when you want to continue a conversation at another extension. Your call will stay on hold until you resume your conversation. Note: If a call has been on hold for 15 minutes, the phone automatically releases the call. A note on privacy Your phone uses a sensitive microphone for maximum voice clarity. Placing your hand over the receiver may not stop your caller from hearing a private conversation. For complete privacy, use h. To place a customer on hold: 1. Press h. (The light flashes.) To resume your conversation: 2. Hang up the phone, or leave the phone offhook. 2. If the phone is onhook, pick up the receiver at your 8009 or at an extension phone. (The flashing stops.) 1. If the phone is offhook, press h. 3. Press a memory key. 4. Use the dial pad to enter the telephone number or telephone feature code. 5. Press s. Saving a pause in memory PBX or Centrex users may want to program a pause — to receive a second dial tone — into a saved number. When you save the number, press h where the pause should occur, for example, 9 h 800-555-1234. Erasing a number You can clear the number from a memory key in two ways: you can erase the number, or you can save a new number over the old one. To erase a memory key: 1. Lift the receiver and wait for a dial tone. (The dial tone will continue while you erase.) Using Call Waiting or Three-Way Calling † † 2. Press s. If your business uses these services, l connects other parties to your call. 3. Press the memory key that you wish to erase. When you hear a Call Waiting tone: To connect a third party to your call: 4. Press s. 1. Press l. Your new call will be connected while your old call stays on hold. 1. Press l. Wait for a dial tone, then call the second party. 5. Hang up the receiver. 2. Press l to return to the first call. Keep pressing l to alternate between calls. 2. When the second call is connected, press l to reconnect the first call. All three parties are now connected. Ending a call without hanging up To end one call and start another without hanging up the receiver, press G. When you hear a dial tone, you are ready to make the next call. Using the Release key with a held call Slide the stand back until it clicks into a locked position. Lower the stand into the slots on the phone's base. Slide the stand back until it clicks into a locked position. † For wall mounting, we recommend that you use a wall mounting plate, which your telephone company can install. The excess line cord fits into the stand of the phone. *If you experience problems when redialing a number on a PBX line, you may need to redial the number manually, inserting a pause between the PBX access code and the number. The pause will let the PBX switch accommodate the rapid dial output. An alternate solution is to program the PBX access number and a pause into a memory key. If you press the memory key instead of pressing the PBX access code when you dial out, your redialed number will always contain a programmed pause. For details on programming a pause, see "Saving a pause in memory," on the next page. † Your local telephone company can supply details about these subscriber services. If the receiver is offhook, pressing G will reconnect a held call. If the receiver is onhook, pressing G will drop (hang up) the held call. Personalizing your phone Other information Labelling your saved numbers When the light flashes To record the numbers you've saved in memory, you can label the keys with the supplied labels and key covers†. Instructions are included on the label sheet. Adjusting the receiver volume The receiver volume bar is located below the dial pad. If your caller's voice is too soft, press the right side of the bar to increase the volume. Pressing the left side changes the volume back to normal. The volume is automatically reset to normal each time you hang up the phone. Adjusting the ringer volume You can adjust the ringer volume while the phone is ringing. The volume wheel, located on the right side of the phone, gives you a choice of four settings: Loud (top setting), Medium, Soft and Off (bottom setting). At the Off setting, the lamp flashes when a call comes in but the phone does not ring. The light flashes when the telephone rings, and when a caller is on hold. If your business subscribes to a message waiting service† from your local telephone company, or if your PBX or Centrex system features certain types of messaging, the phone's lamp flashes when a message is waiting. Once the message has been retrieved, the flashing stops. Call on Hold Light flashes quickly. Message Waiting Light flashes slowly. Visual Ringing Light flashes in time with ringing. Ringer Equivalence Number (REN), Load Number (LN) Link: if your business uses a call waiting or a three-way calling service, Link lets you connect other parties to your conversation. Rls: lets you end a call without hanging up the receiver. Save: lets you program numbers or telephone feature codes into the memory keys. Solutions to common problems Redial: lets you use a single key press to dial the number of the last person you called. This is normal. Since the 8009 is programmed off-hook, a dial tone will continue while you save or erase numbers or codes in memory. You may even hear beeps or a recording. These sounds do not interfere with programming. If the telephone does not ring: The ringer volume may be turned to Off. Turn the volume control wheel on the right side of the phone to either Loud (the top position), Medium, or Soft. If you cannot hear a caller or be heard: Make sure the receiver cord is inserted securely into the jack in the phone and the jack in the receiver (handset). Make sure the receiver cord is not damaged. If you have repair questions or other questions about this product: For repair or other questions about this product, call 1-800-574-1611 in the USA and Canada. In other areas, contact your local telephone company. © Aastra Telecom Inc., 2000. P0739817 Issue 07 CC1953 Rev 02 Adjustable ringer: a volume wheel lets you choose from four settings including Off. (519) 555-63 24 1 Receiver volume bar: lets you increase the volume of your caller's voice. Removable stand: lets you use the phone on a desk or wall. 4 GHI 7 * PRS 2 ABC 5 JKL 8 TUV 0 3 DEF 6 MNO Rls 9 WXY # Save Link Redial Hold 1 3 Check that the line cord and receiver cord are not damaged and that they are attached properly. Hold: keeps your call on the line while you hold a private conversation or move to an extension phone. 2 If there is no dial tone: 8009 User Guide Memory keys: six keys store frequently used numbers or feature codes. Labels and key covers let you personalize the phone. The Ringer Equivalence Number (REN) for both Co/Centrex and PBX versions of the 8009 telephone is 2.5. The Load Number (LN) for the 8009 telephone is 34. If you hear a dial tone or a recorded message when you save a number: † If this telephone is dropped, or if it falls from the furniture on which it rests, be aware that the key covers may separate from the set and pose a choking hazard to small children. In tr oducin g th e 8009 teleph on e — the affordable, simple-to-use business tool from Aastra Telecom. The 8009 has been designed to work with many of the powerful custom calling and messaging services available from your local telephone company or on your PBX system or Centrex system. And as you'd expect, it's packed with familiar, time-saving features to make staying in touch with your customers easier and more enjoyable.