Dterm SP30 User Guide
Dterm SP30
TM
Software Version 9
User Guide
NEC Corporation
September 2005
NWA-008540-001, Issue 1
Liability Disclaimer
NEC Corporation reserves the right to change the specifications,
functions, or features, at any time, without notice.
NEC Corporation has prepared this document for the exclusive use of
its employees and customers. The information contained herein is the
property of NEC Corporation and shall not be reproduced without prior
written approval from NEC Corporation.
NEAX and Dterm are registered trademarks of NEC Corporation.
© 2005 NEC Corporation
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
All other brand or product names are or may be trademarks or
registered trademarks of, and are used to identify products or services
of, their respective owners.
i
Contents
Introduction
1-1
Dterm SP30 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Dterm SP30 Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Hardware/Software Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operational Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Peripheral Equipment (Voice Communication Device) . . . . . . . . . . . . . . . . . . . 1-4
Recommended USB Handset/USB Handset Automatic Recognition . . . . . . . . 1-5
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Installation
2-1
Installing the Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Initial Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Updating the Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Update-Dterm SP30 Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Update Menu - Manually Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Automatic Update - At Dterm SP30 Startup . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Uninstalling the Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Microsoft Window's Add/Remove Program. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Setting the Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Set the Windows 2000 Operating System Clock . . . . . . . . . . . . . . . . . . . . . . 2-15
Dterm SP30 User Guide - Issue 1
ii
Contents
Configuration
3-1
Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Setting the Dterm SP30 Environment Using a Supplied Configuration File . . . 3-2
Setup Using the Configuration Utility File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Exiting/Closing the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Configuring the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Audio Levels: 1 - 100 (%) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Saving the Configuration Settings to a Configuration File. . . . . . . . . . . . . . . . 3-31
Operation
4-1
Starting or Ending the Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Starting the Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Ending the Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Changing a Screen Skin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Skin Selector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Screen Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Main Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact View Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tray Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Desktop Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-10
4-14
4-16
4-19
Subpanels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Function Key Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Short Message Log Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forward Settings Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dterm SP30 Call Log Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video Conference Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Cooperation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10-Key Keypad Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Recording Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-23
4-27
4-28
4-29
4-30
4-31
4-32
4-36
4-37
General Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Originating a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ending Conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Responding to Termination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a Conversation on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Retrieving a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-38
4-43
4-44
4-45
4-46
Dterm SP30 User Guide - Issue 1
Contents
iii
Transferring a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-Party Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-47
4-50
4-51
4-53
4-65
Information Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66
Line Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66
Member Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-69
Function Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-80
Editing a Button Name and Pop-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81
Short Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
Sending a Short Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Editing the Stylized Sentence List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a Short Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replying to a Short Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the History Retention Period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-87
4-90
4-92
4-94
4-94
Dterm SP30 Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-95
Origination/Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Session Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deletion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Member Registration from Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-96
4-97
4-98
4-98
Video Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100
Application Cooperation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101
Call Forwarding Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-102
Call Forwarding - All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forwarding - Busy Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forwarding - Don’t Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logged Out Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-105
4-106
4-106
4-107
User Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108
Call Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Short Message Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Presence Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mail Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Detail Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dterm SP30 User Guide - Issue 1
4-108
4-111
4-113
4-115
4-117
4-119
4-121
4-123
4-125
4-127
4-128
4-129
iv
Contents
Other Functions
5-1
Using a USB Headset or Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Preparing the USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Additional USB Handset Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Notes for Using the USB Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Using a telephone as a Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Error Messages
6-1
Service Conditions
7-1
Service Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
PBX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
FTP Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Service Conditions for Dterm SP30 (for all servers) . . . . . . . . . . . . . . . . . . . . . 7-4
Operating Requirements for IP Telephony Server . . . . . . . . . . . . . . . . . . . . . . 7-5
Installation Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting
8-1
For WindowsXP Service Pack 2 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
1: Use Dterm SP30’s Tool to turn off Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
2: Apply WindowsXP Service Pack 2, then turn it off when
starting Dterm SP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
3: Turn off Firewall manually in advance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Error occurs when starting Dterm SP30 from the Start menu . . . . . . . . . . . . . . 8-5
When Starting/Terminating Softphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
When in Waiting Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
While Speaking with Other Person . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Dterm SP30 User Guide - Issue 1
Contents
v
When Using Telephone as a Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
When Having 6/8-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
When Using Call Forward-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
When Confirming Other Person’s Status by Using Member 01/02 Displays. . 8-10
When Using a Short Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
When Using PC Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
When Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
When Using Video Conference/Application Cooperation . . . . . . . . . . . . . . . . 8-11
When Using Video Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
When Using Application Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
When Using White Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
When Using File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
When Using Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Dterm SP30 User Guide - Issue 1
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Contents
Dterm SP30 User Guide - Issue 1
vii
Figures
Figure
1-1
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-8
2-9
2-10
2-11
2-12
2-13
2-14
2-15
2-16
2-17
2-18
2-19
2-20
2-21
2-22
2-23
2-24
2-25
2-26
2-27
3-1
3-2
3-3
3-4
3-5
3-6
3-7
Dterm SP30 User Guide - Issue 1
Title
Page
Example Dterm SP30 GUI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
InstallShield Wizard - Dterm SP30 Setup . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Choose Setup Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Welcome to the InstallShield Wizard for Dterm SP30 . . . . . . . . . . . . . . . 2-3
InstallShield Wizard - Choose Destination Location . . . . . . . . . . . . . . . . 2-4
InstallShield Wizard - Select Shortcut . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
InstallShield Wizard - Setup Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
InstallShield Wizard Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
InstallShield Wizard Dterm SP30 Setup . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Confirmation - Update Program OK?. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
InstallShield Wizard - Setup Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
InstallShield Wizard - Maintenance Complete . . . . . . . . . . . . . . . . . . . . . 2-8
DtermSP30 Update - FTP Connection and Login . . . . . . . . . . . . . . . . . . 2-9
DtermSP30 FTP download and Install. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
DtermSP30 Updating Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
DtermSP30 Shortcut Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Dterm SP30 FTP Download and Install . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Add/Remove Programs - DtermSP30 . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
InstallShield Wizard - Dterm SP30 Setup . . . . . . . . . . . . . . . . . . . . . . . 2-12
Confirmation Remove Program OK? . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
InstallShield Wizard - Setup Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
InstallShield Wizard - Maintenance Complete . . . . . . . . . . . . . . . . . . . . 2-13
Add/Remove Programs - DtermSP30Setting . . . . . . . . . . . . . . . . . . . . 2-13
Uninstall DtermSP30Setting Configuration Utility? . . . . . . . . . . . . . . . . 2-14
Windows 2000 OS System Clock Setting Example. . . . . . . . . . . . . . . . 2-15
Date and Time Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Starting DtermSP30Config Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
DtermSP30Config Select Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
DtermSP30Config Set Registry Successful. . . . . . . . . . . . . . . . . . . . . . . 3-4
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
DtermSP30Config Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
DtermSP30Config Configuration Utility - Protims Mode . . . . . . . . . . . . . 3-8
viii
Figures
3-8
3-9
3-10
3-11
3-12
3-13
3-14
3-15
4-1
4-2
4-3
4-4
4-5
4-6
4-7
4-8
4-9
4-10
4-11
4-12
4-13
4-14
4-15
4-16
4-17
4-18
4-19
4-20
4-21
4-22
4-23
4-24
4-25
4-26
4-27
4-28
4-29
4-30
4-31
4-32
4-33
4-34
4-35
4-36
4-37
DtermSP30Config Configuration Utility - SIP Mode. . . . . . . . . . . . . . . . . 3-9
DtermSP30Config - OAI key Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
DtermSP30Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
DtermSP30Config - 8/6 Party Conference - Protims Mode . . . . . . . . . . 3-22
DtermSP30Config - 8/6 Party Conference - SIP Mode . . . . . . . . . . . . . 3-22
DtermSP30Config - Beep Tone Options . . . . . . . . . . . . . . . . . . . . . . . . 3-25
DtermSP30Config - Use terminal cooperation. . . . . . . . . . . . . . . . . . . . 3-29
Save As . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Dterm SP30 Shortcut Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Now Connecting, Please Wait . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
DRS Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Dterm SP30 Login Timer Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Dterm SP30 - DRS Inquiry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Dterm SP30 End Confirmation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Example Standard Dterm SP30 Screen Skins . . . . . . . . . . . . . . . . . . . . 4-5
Skin Selector - Current Skin Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Skin Selector - New Skin Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
SkinSelector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Dterm SP30 Restart Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Dterm SP30 Restart Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Dterm SP30 Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Dterm SP30 Main Panel Callouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Compact Panel Components Callouts. . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Example Idle Status Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Example Conversation Active Status Icon. . . . . . . . . . . . . . . . . . . . . . . 4-16
Example Terminating Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Version Function Pop-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dterm SP30 Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Restart Function Pop-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dterm SP30 Restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Exit Function Pull-Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Dterm SP30 End Confirmation Screen . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Desktop Toolbar Configuration Options Display . . . . . . . . . . . . . . . . . . 4-20
Desktop Toolbar Arrangement Change . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Example Function Key Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Example Function Key Panel at Desktop Toolbar Skin . . . . . . . . . . . . . 4-24
Example Member Display Panel at Desktop Toolbar Skin . . . . . . . . . . 4-25
Example ACD Function Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Example Short Message Log Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Example Call Forward Settings Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Example Dterm SP30 Call Log Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Example Configuration Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Video Conference Panel Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Application Cooperation Panel Callout . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Application Sharing Function Example . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Dterm SP30 User Guide - Issue 1
Figures
4-38
4-39
4-40
4-41
4-42
4-43
4-44
4-45
4-46
4-47
4-48
4-49
4-50
4-51
4-52
4-53
4-54
4-55
4-56
4-57
4-58
4-59
4-60
4-61
4-62
4-63
4-64
4-65
4-66
4-67
4-68
4-69
4-70
4-71
4-72
4-73
4-74
4-75
4-76
4-77
4-78
4-79
4-80
4-81
4-82
Dterm SP30 User Guide - Issue 1
White Board Function Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
File Transfer Function Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chat Function Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10-Key Keypad Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Recording Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copy By Pasting to the LCD Section Example . . . . . . . . . . . . . . . . . . .
Copy Using Clipboard Call/Transfer To Method Example . . . . . . . . . . .
Drag and Drop the Member to the Call or Line Button Example . . . . . .
Information Window Button Example. . . . . . . . . . . . . . . . . . . . . . . . . . .
10-Key Keypad Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the Call Button Example . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the 10-Key Keypad Panel Button Example . . . . . . . . . . . . . .
Selecting the Number from Dial Pad to Send Number Example . . . . . .
Ending Speech Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Response to Termination - Call Button Example. . . . . . . . . . . . . . . . . .
Response to Termination - Line Button Example . . . . . . . . . . . . . . . . .
Response to Termination - Function Key Panel Line Button Example .
Placing a Conversation on Hold Example . . . . . . . . . . . . . . . . . . . . . . .
Responding to Call on Hold - Call Button Example . . . . . . . . . . . . . . . .
Responding to Call on Hold - Line Button Example. . . . . . . . . . . . . . . .
Transferring a Conversation - Transfer Button Example . . . . . . . . . . . .
Transferring a Conversation - Member 01/02 Button Example . . . . . . .
When the Transfer Destination Number is Entered Example . . . . . . . .
Transfer Party Responds Example . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Procedures Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Muting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Ringer Volume Example . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Receiver Volume Example. . . . . . . . . . . . . . . . . . . . . . . .
Registering the Voice Mail Recording Function Buttons Example. . . . .
Start Voice Mail Recording a Conversation Example . . . . . . . . . . . . . .
End Voice Mail Recording a Conversation Example . . . . . . . . . . . . . . .
Storing a Voice Mail Recording Example . . . . . . . . . . . . . . . . . . . . . . .
Listening to a Voice Mail Recording Example . . . . . . . . . . . . . . . . . . . .
Deleting a Voice Mail Recording Example. . . . . . . . . . . . . . . . . . . . . . .
Recording by PC Panel Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PcRecord Menu Option Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PcRecord Menu Option - Begin Recording Example. . . . . . . . . . . . . . .
PcRecord Menu Option - Stop Recording Example . . . . . . . . . . . . . . .
PcRecord Menu Option - Save Recording Example . . . . . . . . . . . . . . .
DtermSP30 Call Log Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DtermSP30 Call Log - Rec Info Menu Option . . . . . . . . . . . . . . . . . . . .
DtermSP30 Recording Files Example . . . . . . . . . . . . . . . . . . . . . . . . . .
DtermSP30 Record File Launch Example . . . . . . . . . . . . . . . . . . . . . . .
3-Party Conference Function Example . . . . . . . . . . . . . . . . . . . . . . . . .
Line Display Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ix
4-34
4-34
4-35
4-36
4-37
4-38
4-39
4-39
4-40
4-40
4-41
4-41
4-42
4-43
4-44
4-44
4-45
4-45
4-46
4-46
4-47
4-47
4-48
4-48
4-49
4-50
4-51
4-52
4-53
4-54
4-55
4-56
4-57
4-57
4-58
4-58
4-59
4-60
4-61
4-61
4-62
4-62
4-63
4-65
4-66
x
Figures
4-83
4-84
4-85
4-86
4-87
4-88
4-89
4-90
4-91
4-92
4-93
4-94
4-95
4-96
4-97
4-98
4-99
4-100
4-101
4-102
4-103
4-104
4-105
4-106
4-107
4-108
4-109
4-110
4-111
4-112
4-113
4-114
4-115
4-116
4-117
4-118
4-119
4-120
4-121
4-122
4-123
4-124
4-125
4-126
4-127
Set Using Drag and Drop Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Set Using Copy and Paste Example . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Line Display Setting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68
Display Setting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68
Member Display Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-69
Member Display When Connected to Optional Presence Server . . . . . 4-70
Selecting Away Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71
Setting a Member Display Button Example . . . . . . . . . . . . . . . . . . . . . . 4-72
Member Setting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-72
Member Setting - Initiating a Call Example . . . . . . . . . . . . . . . . . . . . . . 4-73
Member Setting - Deleting a Setting Example. . . . . . . . . . . . . . . . . . . . 4-74
Member Display - Drag and Drop Setting Data Example . . . . . . . . . . . 4-74
Member Display - Copying Setting Data Example. . . . . . . . . . . . . . . . . 4-75
Clicking the Member Button Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75
Dragging and Dropping the Member Button Example . . . . . . . . . . . . . . 4-76
Right-clicking the Member Button Example. . . . . . . . . . . . . . . . . . . . . . 4-76
Transfer a Call Using the Member Button Example . . . . . . . . . . . . . . . 4-77
Transfer a Call by Forwarding Example . . . . . . . . . . . . . . . . . . . . . . . . 4-77
Short Message Send Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-78
E-Mail Send Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-78
Function Key Panel Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79
Function Key Panel - Answering a Call Example . . . . . . . . . . . . . . . . . 4-80
Edit a Button Name and Pop-up Example . . . . . . . . . . . . . . . . . . . . . . . 4-81
Function Key Panel - Changing a Name Example . . . . . . . . . . . . . . . . 4-82
To Display the ACD Function key panel . . . . . . . . . . . . . . . . . . . . . . . . 4-83
Fixed function key panel for ACD Example . . . . . . . . . . . . . . . . . . . . . 4-84
Short Message Log Panel Callout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
Short Message Sending Panel Callout . . . . . . . . . . . . . . . . . . . . . . . . . 4-86
Information Window Display Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87
Display by Clicking the Short Message Button Example . . . . . . . . . . . . 4-88
Sending a Short Message - Entering a Message Methods . . . . . . . . . . 4-89
Short Message Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-89
Dterm SP30 Message Transmission Complete. . . . . . . . . . . . . . . . . . . 4-90
Editing a Stylized Sentence Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-90
Adding a Stylized Sentence Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-91
Deleting a Stylized Sentence Example . . . . . . . . . . . . . . . . . . . . . . . . . 4-92
Short Message Received Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92
UsePopup Check Box Not Selected Example . . . . . . . . . . . . . . . . . . . . 4-93
Short Message Receiving Notification . . . . . . . . . . . . . . . . . . . . . . . . . . 4-93
Short Message Log Panel - Replying to a Message Example. . . . . . . . 4-94
Example Call Log Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-95
Dterm SP30 Call Log - Dial/Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-96
Dterm SP30 Call Log - Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97
Dterm SP30 Call Log - Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-98
Video Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100
Dterm SP30 User Guide - Issue 1
Figures
4-128
4-129
4-130
4-131
4-132
4-133
4-134
4-135
4-136
4-137
4-138
4-139
4-140
4-141
4-142
4-143
4-144
4-145
4-146
4-147
4-148
4-149
4-150
4-151
4-152
4-153
4-154
4-155
4-156
5-1
5-2
Dterm SP30 User Guide - Issue 1
xi
Application Cooperation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101
Call Forward Setting Panel - Present Settings Tab . . . . . . . . . . . . . . . 4-102
Call Forward Settings - CF-A and CF-B Tab . . . . . . . . . . . . . . . . . . . . 4-102
Call Forward Settings - Transfer Destination Name and Number . . . . 4-103
Call Forward Settings - Radio Button Selection. . . . . . . . . . . . . . . . . . 4-103
Call Forward Settings - Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104
Call Forwarding - All Calls Button Display . . . . . . . . . . . . . . . . . . . . . . 4-105
Call Forwarding - All Calls Function Key Panel . . . . . . . . . . . . . . . . . . 4-105
Call Forwarding - Busy Line Function Key Panel . . . . . . . . . . . . . . . . 4-106
Call Forwarding - Don’t Answer Function Key Panel. . . . . . . . . . . . . . 4-106
Logout Transfer Function Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107
Call Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108
Dterm SP30 Add Number Confirmation Screen . . . . . . . . . . . . . . . . . 4-109
When setting Call Forward-All Calls, that display the Confirmation
Message Checkbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Configuration - Receive Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-111
Configuration - Sound Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-113
Configuration - Video Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-115
Videoconferencing Connection Confirmation . . . . . . . . . . . . . . . . . . . 4-115
Videoconferencing Connection Refusal. . . . . . . . . . . . . . . . . . . . . . . . 4-116
Configuration - Short Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-117
Configuration - Recording Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-119
Configuration - Presence Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121
Configuration - Display Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-123
Configuration - User Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-125
Configuration - Device Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127
Configuration-Mail Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-128
Configuration - Detail Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-129
Application Cooperation Panel Diagram . . . . . . . . . . . . . . . . . . . . . . . 4-131
Video Conference Button Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-131
Sounds and Multimedia Properties - Audio . . . . . . . . . . . . . . . . . . . . . . . 5-2
Use Only Preferred Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
xii
Figures
Dterm SP30 User Guide - Issue 1
xiii
Tables
Table
1-1
3-1
3-2
3-3
3-4
3-5
3-6
3-7
4-1
4-2
4-3
4-4
4-5
4-6
4-7
4-8
4-9
4-10
4-11
4-12
6-1
7-1
7-2
8-1
8-2
8-3
8-4
8-5
8-6
8-7
8-8
8-9
8-10
8-11
Dterm SP30 User Guide - Issue 1
Title
Page
Hardware and Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
DtermSP30Config Mode Select Description . . . . . . . . . . . . . . . . . . . . . . 3-6
DtermSP30Config Configuration Utility Description. . . . . . . . . . . . . . . . 3-10
DtermSP30Config OAI Key Setting Dialog Description . . . . . . . . . . . . . 3-17
DtermSP30Config . . . . . . . . . . . . . . . . . . . . . . . 3-18
DtermSP30Config 8/6 Party Conference Dialog Description. . . . . . . . . 3-23
DtermSP30Config Beep Tone Options Dialog Description . . . . . . . . . . 3-26
DtermSP30Config Cooperation with Telephone Dialog Description . . . 3-29
Dterm SP30 Main Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Dterm SP30 Main Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Dterm SP30 Main Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Desktop Toolbar Options Description . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Dterm SP30 User Status Indicator Icons . . . . . . . . . . . . . . . . . . . . . . . . 4-70
Function Panel Line Button Icons Descriptions . . . . . . . . . . . . . . . . . . . 4-79
Keys of Fixed function Key Panel Descriptions . . . . . . . . . . . . . . . . . . . 4-84
Short Message Log Panel Components Descriptions . . . . . . . . . . . . . . 4-85
Short Message Sending Panel Components Descriptions . . . . . . . . . . 4-86
Call Log Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-95
Application Cooperation Functions Description . . . . . . . . . . . . . . . . . . 4-101
Softphone Call Operations Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-132
Dterm SP30 Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
CODEC Type and Payload Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Dterm SP30 Setup and Operators Relationships . . . . . . . . . . . . . . . . . 7-10
When Starting/Terminating Softphone Troubleshooting . . . . . . . . . . . . . 8-6
When in Waiting Status Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Making a Call Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Receiving a Call Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
While Speaking with Other Person Troubleshooting . . . . . . . . . . . . . . . . 8-7
When Using telephone as a Receiver Troubleshooting. . . . . . . . . . . . . . 8-8
When Having 6/8-Party Conference Troubleshooting . . . . . . . . . . . . . . . 8-9
When Using Call Forward-All Calls Troubleshooting. . . . . . . . . . . . . . . . 8-9
When Confirming Other Person’s Status by Using Member 01/02
Displays Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
When Using a Short Message Troubleshooting . . . . . . . . . . . . . . . . . . 8-10
when Using PC Recording Troubleshooting . . . . . . . . . . . . . . . . . . . . . 8-10
xiv
Tables
8-12
8-13
8-14
8-15
8-16
8-17
When Using various features Troubleshooting . . . . . . . . . . . . . . . . . . .
When Using Video Conference Troubleshooting. . . . . . . . . . . . . . . . . .
When Using Application Sharing Troubleshooting . . . . . . . . . . . . . . . .
When Using White Board Troubleshooting . . . . . . . . . . . . . . . . . . . . . .
When Using File Transfer Troubleshooting . . . . . . . . . . . . . . . . . . . . . .
When Using Chat Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8-11
8-11
8-12
8-12
8-13
8-13
Dterm SP30 User Guide - Issue 1
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1
Introduction
This guide contains the detailed information, procedures, and display
screens needed to install and setup the Dterm SP30 telephony
communications application.
Chapter Topics
•
•
•
•
•
Dterm SP30 Overview
Dterm SP30 Key Features and Benefits
Hardware/Software Specifications
Peripheral Equipment (Voice Communication Device)
How This Guide is Organized
Dterm SP30 Overview
The Dterm SP30 is an advanced, state-of-the-art telephony
communications application for the personal desktop (Figure 1-1). It
can be used in any application where a telephone can be used and is
fully integrated with the NEC line of IP Dterm offerings.
The Dterm SP30 application enables the user's personal computer to be
used as a multi-function telephone set, a software application based
telephone, or “softphone”.
Dterm SP30 User Guide - Issue 1
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Introduction
Figure 1-1 Example Dterm SP30 GUI
Dterm SP30 Key Features and Benefits
• Supports two operation mode the conventional NEC proprietary
protocol mode and the NEC- extended SIP (Session Initiation
Protocol) mode.
• Use as a standalone-type telephone device enabling your personal
computer to initiate and end calls without using a fixed telephone.
• Provides a skin selector function enabling the user to decide which
application appearance they want to use.
• Allows a video conference capability between other Dterm SP30 users
by connecting NetMeeting-capable cameras to the personal
computers. Using the Dterm SP30 with shared applications enables
savings on transportation and conference time and cost.
• Sends short messages. A user receives and confirms the message,
and makes a telephone call, as well as returning a message, back to
the sender.
• Enables speech recording using the voice mail system.
• The voice mail and speech recording function needs to be configured in the PBX for
the Dterm SP30 station in advance for this feature to be available.
NOTE
• Use of the Short Message, Application Sharing, White Board, and Video
Conference features is only supported between two (or more) stations that are
Dterm SP30 stations. This is not a consideration when calls from or to other
stations are going to use voice only features.
• A short message can not be sent between the DtermSP30 which operates NEC
proprietary protocol mode and NEC-extended SIP mode.
Dterm SP30 User Guide - Issue 1
Introduction
1-3
• Contains a call log which lists call types, starting times of
conversation, telephone numbers, and conversation times. A user
may see their latest starting/ending history at any time from the call
log screen. The user can use the call logs as a method to dial /
callback incoming and outgoing numbers that are recorded in the log.
The user can also insert or delete memos on selected sessions in the
call log for later reference or action items.
Hardware/Software Specifications
Table 1-1 Hardware and Software Specifications
Hardware / Software
Processor
Specification
PC with a Pentium 3 CPU or higher; with a
speed of 900MHz or higher
Note: See “Operational
Considerations”.
Memory (RAM)
256MB or higher (required)
384MB or higher (recommended to use
together with another application)
Note: See “Operational
Considerations”.
Hard Drive Space
50MB
NIC (Network Card)
Match network architecture and
specifications and full duplex operation
Sound Card / Device
Direct Sound supported / compatible, and Full
duplex capability
Handset / Headset
Use with sound card / device to allow
incoming voice and outgoing speech
Video Camera
Optional
Operating System
Microsoft Windows 2000 / Microsoft
Windows XP, with NetMeeting 3.0+ and
DirectX 8.1+ software components installed
Operational Considerations
The Dterm SP30 can be used for more than just a traditional telephony
device. The interface to Microsoft’s NetMeeting, and its application
sharing, white board, and video capabilities, adds multiple benefits to
communication and performing business as a whole. This additional
functionality adds requirements to support both the workstation and
network. Although the Dterm SP30 and the operating systems will
function with hardware specifications less than what is prescribed
above; the quality in sound, video, and speed will be adversely effected.
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Introduction
Depending on other applications being used simultaneously on the
workstation, while in a voice/video conversation using Dterm SP30, the
CPU memory and speed specification may need to be adjusted upwards
from the minimum specifications listed. There is no one size fits all
recommendation as individual usage and or company requirements and
network architecture may vary. A rule of thumb is that the more
applications or tasks to be used simultaneously on the workstation,
along with the Dterm SP30, a corresponding increment in memory and
CPU speed must also be considered.
Voice over IP (VoIP) is essentially streaming audio with no buffering or
re-transmit capabilities. If the network, the workstation, applications on
the workstation, or combinations of these can not support the
movement of voice packets in a timely fashion, or if the workstation is
otherwise busy servicing other applications and can not also service
incoming voice packets in a timely fashion then the quality of voice will
be adversely effected. The noticeable effect in these situations are a
“choppy” or “broken-up / missing words” conversation. The use of VoIP
and or streaming video on your network, or the networks that connect
the Dterm SP30 stations, will also add to the networks requirements.
The recommendations for full duplex operation between all devices
including network devices is strongly recommended along with any
other speed, domain or subnet segregation that may need to be put in
place.
Peripheral Equipment (Voice Communication Device)
One of the following equipment pieces is required as the voice
communication device. When using either a USB Handset or USB
Headset, the PC requires an idle USB port. When using a USB Handset,
it needs to be connected directly to the port (USB Handset should not be
connected to the port via USB-HUB, etc.).
Peripheral Equipment Operating Requirements
USB Handset
USB Headset
• SN546 HAND SET-A
Maker
NEC
• DSP100 HEAD SET
Plantronics
• DSP400 HEAD SET
Wireless-telephone
PHS/PCS/VoWLAN terminal
of NEAX2400 IPX/2000 IPS/
SV7000
Land-line Phone
Wired-telephone of
NEAX2400 IPX/2000 IPS/
SV7000
Dterm SP30 User Guide - Issue 1
Introduction
1-5
Recommended USB Handset/USB Handset Automatic
Recognition
Dterm SP30 will automatically detect and recognize the USB Handset/
Headset when used. The device(s) used can be different from use to use
of the Dterm SP30 softphone and does not require a configuration
change to be made. However, the Dterm SP30 must be reset to properly
recognize a new or different device being used other then what was
previously used.
How This Guide is Organized
Chapter 1
Introduction
This chapter outlines how to use this manual, including the actual
manual organization and chapter layout.
Chapter 2
Installation
This chapter contains the detailed information, procedures, and display
screens needed to install, set, update, and uninstall the Dterm SP30
telephony communications application.
Chapter 3
Configuration
This chapter contains the detailed information, procedures, and display
screens needed to start, close, load, configure, and save the
configuration settings to a configuration file.
Chapter 4
Operation
This chapter explains how to originate a telephone call, end the
conversation, and various other operations from a user’s personal
computer using the Dterm SP30.
Chapter 5
Other Functions
This chapter outlines the conveniences of using a USB handset and
provides the USB handset installation procedures.
Chapter 6
Error Messages
This chapter lists common Dterm SP30 error messages, their possible
cause, and suggested remedies.
Chapter 7
Service Conditions
Chapter 8
Troubleshooting
This chapter contains the service conditions for the Dterm SP30
telephony communications application.
This chapter lists potential Dterm SP30 issues and provides
troubleshooting procedures.
Dterm SP30 User Guide - Issue 1
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Introduction
Dterm SP30 User Guide - Issue 1
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2
Installation
This chapter contains the detailed information, procedures, and display
screens needed to install, set, update, and uninstall the Dterm SP30
telephony communications application.
Chapter Topics
• Installing the Dterm SP30
• Updating the Dterm SP30
• Uninstalling the Dterm SP30
• Setting the Time
CAUTION
After either an upgrade, or an install as new from the Dterm SP30 V2.x or V4.x to the
Dterm SP30 V7 or V9, if a desktop shortcut to the DtermSP30Config utility had
been created, use of the icon will fail to launch the DtermSP30Config utility and a
dialog box displays indicating the file path can not be found.
The Dterm SP30 Configuration utility changed names from ASCONFIG.EXE to
DTERMSP30CONFIG.EXE in Version 7. The properties of the desktop icon (if the
desktop shortcut was previously created) will need to be changed or associated to
DTERMSP30CONFIG.EXE.
Installing the Dterm SP30
Use the following procedures when installing the Dterm SP30 from a
installation file.
NOTE
NEC has several series of softphone applications, each with different interfaces,
functions, and operational features. The NEC Dterm SP20 and Dterm SP30 are two
of these softphone applications and they can not be installed on the same
workstation using the same user account environment. If the Dterm SP20 application
is already installed on the workstation, either remove/uninstall the Dterm SP20
application prior to installation of Dterm SP30 or create an additional user account on
your workstation, log on to the workstation with that account name, and then install
the Dterm SP30 application. In the later case, you will need to logon to the
workstation with the user account applicable to the softphone application you wish to
use. Features of each softphone maintain same name entries into files and folders
based on the logged on user account name that require this method of operation.
Dterm SP30 User Guide - Issue 1
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Installation
Initial Installation
Step 1
Run installation steps using the Dterm SP30 CD, or by using the Dterm
SP30 installation file downloaded to your local or network hard drive.
Step 2
To start the program installation, from the Microsoft Windows Desktop
click the Start button, then choose the Run option. Figure 2-1 displays.
Figure 2-1 Run
Step 3
Use the Browse button to locate the Dterm SP30 Setup.exe file on the
software CD, or at the location where the file was previously
downloaded, then click the OK button to proceed with program
installation. Figure 2-2 displays indicating Dterm SP30 Setup is
preparing the InstallShield Wizard for the setup process.
Figure 2-2 InstallShield Wizard - Dterm SP30 Setup
Step 4
When the InstallShield Wizard setup preparation finishes, Figure 2-3
displays.
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Installation
2-3
Figure 2-3 Choose Setup Language
Step 5
Select the language desired and click the OK button. Figure 2-4 displays.
Figure 2-4 Welcome to the InstallShield Wizard for Dterm SP30
Step 6
Dterm SP30 User Guide - Issue 1
Click the Next button. Figure 2-5 displays.
2-4
Installation
Figure 2-5 InstallShield Wizard - Choose Destination Location
Step 7
Use either the Browse button to select an alternative to the default
installation location, or accept the default location. After changing or
accepting the installation location select the Next button. Figure 2-6
displays.
Figure 2-6 InstallShield Wizard - Select Shortcut
Dterm SP30 User Guide - Issue 1
Installation
Step 8
2-5
Create program shortcuts by:
—Select the Create Shortcut for Desk Top. check box to create a
shortcut icon on the Microsoft Windows Desktop.
—Select the Add to Startup Folder. check box to allow the Dterm SP30
program to be loaded, and available, when the personal computer is
started.
Step 9
Click the Next button. Figure 2-7 displays indicating the Dterm SP30 is
performing the requested actions.
Figure 2-7 InstallShield Wizard - Setup Status
Step 10 When the setup operations finishes, Figure 2-8 displays indicating the
Dterm SP30 program files have been successfully installed.
Figure 2-8 InstallShield Wizard Complete
Step 11
Dterm SP30 User Guide - Issue 1
Select the Finish button to complete the setup.
2-6
Installation
Step 12 After the initial installation and setup is complete, the configuration utility,
DtermSP30Config, needs to be started so that configuration and
connection values (environment) can be verified and set the operating
system registry entries for correct Dterm SP30 operation. Your
administrator may have already provided you with a configuration file for
use, or instructions on what values to place into the configuration file
using the configuration utility.
For steps on using the configuration utility, see Setting the Dterm SP30 Environment
Using a Supplied Configuration File.
REFERENCE
Updating the Dterm SP30
There are two methods for updating the Dterm SP30 application.
The Dterm SP30’s Update Method
• Updating the Dterm SP30 manually by downloading the update files
from FTP server (located on the DtermSP30 file update menu).
• Updating the Dterm SP30 automatically by downloading the update
files from FTP server
Update-Dterm SP30 Method
If not using a CD_ROM distribution, the Dterm SP30 installation file should be
downloaded in advance to your hard drive before installing the program.
NOTE
Step 1
Ensure the Dterm SP30, DtermSP30Config, and the Skin Selector
programs are not operating.
Step 2
Download the Dterm SP30 installation file to the hard drive.
Step 3
To start the program installation, from the Microsoft Windows Desktop
click the Start button, then choose the Run option. Figure 2-9 displays.
Figure 2-9 Run
Dterm SP30 User Guide - Issue 1
Installation
Step 4
2-7
Use the Browse button to locate the Dterm SP30 setup.exe file on the
software CD-ROM, or at the location where the file was previously
downloaded, then click the OK button to proceed with program
installation. Figure 2-10 displays.
Figure 2-10 InstallShield Wizard Dterm SP30 Setup
Step 5
When the InstallShield Wizard setup preparation finishes, Figure 2-11
displays.
Figure 2-11 Confirmation - Update Program OK?
Step 6
Click the OK button. Figure 2-12 displays.
Figure 2-12 InstallShield Wizard - Setup Status
Step 7
Dterm SP30 User Guide - Issue 1
When the setup operations finishes, Figure 2-13 displays indicating the
Dterm SP30 application files have been successfully installed.
2-8
Installation
Figure 2-13 InstallShield Wizard - Maintenance Complete
Step 8
Select the Finish button to complete the update.
Update Menu - Manually Updating
The Updated Dterm SP30 application can be downloaded from the FTP
server where your PC is connected.
Follow these procedures to download the Dterm SP30 saved to the FTP
server.
NOTE
Upgrading the Dterm SP30 using this method requires about 20MB of free disk
space. See the Service Conditions section of this document, and the “FTP” topic for
files and directory conventions that must be used.
Step 1
From the Microsoft Windows Desktop, select the Start button, then
choose Programs > DtermSP30 > Update. Figure 2-14 displays.
Dterm SP30 User Guide - Issue 1
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2-9
Figure 2-14 DtermSP30 Update - FTP Connection and Login
Step 2
Enter the FTP server host name (or IP address) where the update files of
the Dterm SP30 reside in the FTP Host Name field.
Step 3
Enter the user name in the User Name field.
Step 4
Enter the password in the Password field.
Step 5
Click the OK button.
Step 6
When the Figure 2-15 displays, click the OK button to start downloading
the Dterm SP30 install files from the designated server.
Figure 2-15 DtermSP30 FTP download and Install
Step 7
When the update operations finishes, Figure 2-16 displays indicating the
Dterm SP30 application files have been successfully installed.
Figure 2-16 DtermSP30 Updating Complete
Dterm SP30 User Guide - Issue 1
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Installation
Automatic Update - At Dterm SP30 Startup
The updated Dterm SP30 application can be downloaded from the FTP
server automatically when Dterm SP30 is started.
NOTE
• To update the Dterm SP30 using this method, about 20MB free disk space is
required. See the Service Conditions section of this document, and the “FTP” topic
for files and directory conventions that must be used.
• To use this method, the parameters such as FTP server, user name and password
for logging-on to the FTP server are needed in advance to configure
DtermSP30Config.
Step 1
Start the Dterm SP30 application using one of the following methods:
— From the Microsoft Windows Desktop, click the Start button, then
choose Program > DtermSP30 > DtermSP30.
— If Create Shortcut for Desk Top was selected on the shortcut
selection screen during installation, double-click the shortcut icon.
See Figure 2-17.
Figure 2-17 DtermSP30 Shortcut Icon
— If Add to Startup Folder was selected on the shortcut selection
screen during installation, the Dterm SP30 application is started
when Microsoft Windows starts.
Step 2
When a newer version of Dterm SP30 exists on the FTP server, Figure 218 displays.
Figure 2-18 Dterm SP30 FTP Download and Install
Step 3
Click OK to start downloading the Dterm SP30 install files from the FTP
server.
Step 4
After the update operations finishes, the updated Dterm SP30 will start
automatically.
When a newer version of Dterm SP30 does not exist for use in an update operation,
the existing installed version of Dterm SP30 is used and will be started.
NOTE
Dterm SP30 User Guide - Issue 1
Installation
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Uninstalling the Dterm SP30
To uninstall Dterm SP30, use the Microsoft Window's Add/Remove
Program as described in the following steps.
Microsoft Window's Add/Remove Program
Step 1
Ensure the Dterm SP30, DtermSP30Config, and the Skin Selector
programs are not operating.
Step 2
From the Microsoft Windows Desktop, select the Start button, then
choose Settings > Control Panel > Add/Remove Programs.
Figure 2-19 displays.
Figure 2-19 Add/Remove Programs - DtermSP30
Step 3
Dterm SP30 User Guide - Issue 1
Highlight the DtermSP30 installed program option and click the Change/
Remove button. Figure 2-20 displays.
2-12
Installation
Figure 2-20 InstallShield Wizard - Dterm SP30 Setup
Step 4
When the InstallShield Wizard setup preparation finishes, Figure 2-21
displays.
Figure 2-21 Confirmation Remove Program OK?
Step 5
Click the OK button. Figure 2-22 displays.
Figure 2-22 InstallShield Wizard - Setup Status
Step 6
When the setup operations finishes, Figure 2-23 displays indicating the
Dterm SP30 program files have been successfully removed.
Dterm SP30 User Guide - Issue 1
Installation
2-13
Figure 2-23 InstallShield Wizard - Maintenance Complete
Step 7
Select the Finish button to complete the removal.
Figure 2-24 Add/Remove Programs - DtermSP30Setting
Step 8
Dterm SP30 User Guide - Issue 1
Remaining in the Add/Remove Programs window, highlight the
DtermSP30Setting installed program option (see Figure 2-24) and click
2-14
Installation
the Change/Remove button. This step removes the registry settings
made by DtermSP30. Figure 2-25 displays.
Figure 2-25 Uninstall DtermSP30Setting Configuration Utility?
Step 9
Click the OK button.
Dterm SP30 User Guide - Issue 1
Installation
2-15
Setting the Time
The personal computer’s clock needs to be accurate to manage various
versions and reflect accurate date/time stamps in logs and files for later
use. Use one of the following methods for setting the clock, depending
on the operating system being used.
Set the Windows 2000 Operating System Clock
Step 1
Using the Window Time service included with the system, log-in to the
system as the administrator and adjust the clock using an appropriate
method.
Step 2
After the adjustment, execute the following command:
c:/net time/setsntp:xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx is the IP address of the server.
Ask the administrator for this address
Step 3
From the Microsoft Windows Desktop, select the Start button, then
choose Settings > Control Panel > Administration Tools > Services >
Windows Time, and set the startup to Automatic. See Figure 2-26.
Figure 2-26 Windows 2000 OS System Clock Setting Example
Dterm SP30 User Guide - Issue 1
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Installation
Step 4
Select the OK button to accept the adjustments.
Set the Windows XP Operating System Clock
Step 1
Display the Internet Time tab located on the Date and Time Properties
screen (Figure 2-27).
Figure 2-27 Date and Time Properties
Step 2
Select the Automatically synchronize with an Internet time server
check box, and click the Update Now button.
Step 3
Click the OK button to accept the new property.
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3
Configuration
This chapter contains the detailed information, procedures, and display
screens needed to set, close, configure, and save the configuration
settings to a configuration file.
Chapter Topics
• Configuration Utility
• Setting the Dterm SP30 Environment Using a Supplied Configuration
File
• Exiting/Closing the Configuration Utility
• Configuring the Settings
• Saving the Configuration Settings to a Configuration File
Configuration Utility
The configuration utility, DtermSP30Config, is used for the creation,
saving, and the setting of configuration values into the workstation
registry. The utility can be used to either load a pre-configured file, or to
create a new file for use. Additionally, the utility is also used to make
modifications to an existing file, if necessary, or as changes are
required.
NOTE
After installation of the Dterm SP30 software, this utility is required to be used at
least once prior to the first use of the Dterm SP30 application. Until this is
accomplished, the configuration values are not active. After the initial setting of the
configuration values into the registry, the configuration utility does not have to be
used again unless a change to those values is necessary.
The configuration utility is normally used only by the Dterm SP30 administrator. You
may have been supplied with a pre-configured file to “load” and instructions on how
to use it, or you may have been provided a distribution executable that has already
been pre-configured with the configuration parameters already built into this
executable which would then not require the use of this configuration utility to create
or load a configuration file. Contact your Dterm SP30 administrator for instructions
applicable to your site and installation.
Dterm SP30 User Guide - Issue 1
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Configuration
Setting the Dterm SP30 Environment Using a Supplied
Configuration File
Set the Dterm SP30 environment, using the configuration utility
procedure, to read in a pre-configured and supplied configuration file.
If you have not been supplied with a configuration file, skip this section. See
“Configuring the Settings” on page 3-4.
NOTE
The configuration values for use by the Dterm SP30 can be set in the
workstation registry by loading and saving a pre-configured file, or by
creating new/modifying an existing configuration file. The following
information uses a supplied, pre-configured file. For information on
creating a new or modifying an existing configuration, see “Updating the
Dterm SP30” on page 2-6.
Setup Using the Configuration Utility File
Step 1
Ensure the Dterm SP30 is not active. If it is, end the application.
Step 2
Copy the supplied Dterm SP30 Configuration File to the c:\Program
Files\NEC\DtermSP30\DtermSP30Config folder.
Step 3
From the Microsoft Windows Desktop, click the Start button, then
choose Programs > DtermSP30 > DtermSP30Config (Figure 3-1).
Figure 3-2 displays.
Figure 3-1 Starting DtermSP30Config Example
Dterm SP30 User Guide - Issue 1
Configuration
3-3
Figure 3-2 DtermSP30Config Select Setting
Step 4
Click the Load Configuration File button. Figure 3-3 displays.
Figure 3-3 Open
Step 5
Dterm SP30 User Guide - Issue 1
Select the file supplied in Step 2 and click the Open button. Figure 3-4
displays.
3-4
Configuration
Figure 3-4 DtermSP30Config Set Registry Successful
Step 6
Click the OK button. The environment setting is complete and Figure 3-2
displays.
Step 7
Click the Close button to exit DtermSP30Config.
Exiting/Closing the Configuration Utility
Step 1
To exit DtermSP30Config, click the Close button, then the OK button if it
displays.
Step 2
Click the Close
box.
button located in the upper right portion of the dialog
Configuring the Settings
Step 1
From Figure 3-2, “DtermSP30Config Select Setting” on page 3-3, click
the Next button. Figure 3-5 displays.
Figure 3-5 Password
Dterm SP30 User Guide - Issue 1
Configuration
Step 2
3-5
Enter the password in the Password field.
The default password is ctiapp.
NOTE
Step 3
Click the Logon button.
—If the password is entered correctly, the Figure 3-6 displays.
—If the password is entered incorrectly, an error message dialog box will
display.
—If you desire to change the password, proceed with Step 4 through
Step 8.
Step 4
If changing the existing password is desired, enter the current password
in the Password field.
The password value can be a maximum of 8 characters, including alphanumeric, and
the characters * and #.
NOTE
Step 5
Enter the new password in the New Password field. The Confirm New
Password field becomes active.
Step 6
Confirm the new password by re-entering the new password in the
Confirm New Password field.
Step 7
Click the Logon button.
If the new password entered in the New Password and the Confirm New
Password fields do not match, an error dialog box displays.
NOTE
Step 8
If the new password was entered correctly, Figure 3-6 displays.
IMPORTANT
This new password will not become active for use until the configuration utility
Save button is used. This saves the password, as well as the configuration
settings, into the workstation’s registry.
Dterm SP30 User Guide - Issue 1
3-6
Configuration
Figure 3-6 DtermSP30Config Configuration Utility
The value shown in Figure 3-6 are the default values.
NOTE
Select the radio button for the mode of DtermSP30 protocol mode of operation
according to the system environment.
The Dterm SP30 station connects with the IP telephony server.
Table 3-1 DtermSP30Config Mode Select Description
Item
Protocol mode
Description
Protims Mode: The Dterm SP30 station with
the IP telephony server by
Protims Protocol.
SIP Mode: The Dterm SP30 station with the
IP telephony server by expanded
SIP Protocol.
Back Button
Click the Back button to move backwards in
the Dterm SP30 Configuration Utility
screens.
Next Button
Click the Next button to move forward in the
Dterm SP30 Configuration Utility screens.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-7
Description
Clicking the Default button displays the
Changes will be discarded, OK?
confirmation dialog box.
Default Button
• To restore the default settings, click the Yes
button. Any values you have entered will
be reset to the default values of the Dterm
SP30 Configuration Utility.
• Clicking the No button closes the
confirmation dialog window and continues
the setting of configuration values without
resetting any entered values.
Clicking the Close button displays the All
Changes will be discarded, OK?
confirmation dialog box.
Close Button
• To cancel the entered configuration values,
and revert to the previous configuration
settings without restoring values in the
workstation registry, click the Yes button.
• Clicking the No button closes the
confirmation dialog window and continues
the setting of configuration values without
ending DtermSP30Config utility.
Dterm SP30 User Guide - Issue 1
3-8
Configuration
Item
Description
Clicking the Save button displays Setting
Registry confirmation dialog box.
Save Button
• Clicking the Yes button will check the
values for validity.
• When the values are entered correctly, the
settings are stored in the registry, and the
Dterm SP30 Configuration Utility closes.
• If a required value is missing or
inappropriate, an error message dialog box
displays.
Clicking the No button continues setting
the configuration values without storing the
configuration values in the registry.
Step 9
After selecting the Protocol mode, click the Next button to continue.
Figure 3-7 or Figure 3-8 displays.
Figure 3-7 DtermSP30Config Configuration Utility - Protims Mode
Dterm SP30 User Guide - Issue 1
Configuration
Figure 3-8 DtermSP30Config Configuration Utility - SIP Mode
The values shown in Figure 3-7 and Figure 3-8 are the default values.
NOTE
Dterm SP30 User Guide - Issue 1
3-9
3-10
Configuration
Table 3-2 DtermSP30Config Configuration Utility Description
Item
Description
Specifies the DRS host name (or IP address)
and port number.
• DRS Host Name or IP Address (Primary) is
required. Default = blank.
• DRS Host Name or IP Address
(Secondary).
Optional.
• DRS Host Name or IP Address (3rd).
Optional.
• DRS Host Name or IP Address (4th).
Optional.
DRS Setting
(Protims Mode)
• DRS Port Number is required.
Default = 3456.
Note: Valid DRS Port Number.
Range = 1024 to 65535.
The values entered into the DRS Setting
fields must match what is configured on the
PBX for the internal DRS.
Note: Do not enter leading zeros. For
example, enter 10.162.25.213. Do not
enter 010.162.025.213.
When a proxy server/firewall is provided on
the network, setup across all devices must be
such that an IP address/port number can
transit the proxy server/firewall, as required.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-11
Description
Specifies VoIP Host Name (or IP Address)
and port number.
• 1. VoIP Host Name is required.
Default = blank
• 2. VoIP Host Name. Optional.
• 3. VoIP Host Name. Optional.
• 4. VoIP Host Name. Optional.
• 1. VoIP Port Number is required.
Default = 5060.
• 2. VoIP Port Number. Optional.
Default = 5060.
VoIP Setting
(SIP Mode)
• 3 VoIP Port Number. Optional.
Default = 5060
• 4 VoIP Port Number. Optional.
Default = 5060
Note: Valid VoIP Port Number.
Range = 1024 to 65535
The values entered into the VoIP Setting
fields must match what is configured on the
PBX for the internal VoIP.
Note: Do not enter leading zeros. For
example, enter 10.162.25.213. Do not
enter 010.162.025.213.
When a proxy server/firewall is provided on
the network, setup across all devices must be
such that an IP address/port number can
transit the proxy server/firewall, as required.
Dterm SP30 User Guide - Issue 1
3-12
Configuration
Item
Description
Enables communication between SP30 and a
Presence Server (For North America; NEC
OpenWorX Platform with Location Status).
Note: The DtermSP30 user must first be
defined to the Presence Server by the
PBX Administrator.
• Presence Host Name or IP Address is
required.
Specifies the Host Name or IP address of the
Presence Server. Default = blank.
Obtain this value from the PBX
Administrator.
• Presence Port Number is required.
Specifies the Location Status server’s TCP/
IP Port.
Use Presence
The default value (Protims Mode) is 60002,
and the default value (SIP Mode) is 6060.
Obtain this value from the PBX
Administrator.
Valid Presence Port Number.
Range= 1024 to 65535
• Presence Domain Name is required (SIP
Mode only).
Specifies the Domain Name of Presence
Server.
Default = blank.
Obtain the value from the PBX
Administrator.
• Presence Domain Name
When placing a check mark on the presence
My Number checkbox, “Self-Office
Code+Prime Line Number” is used to
connect with Presence Server.
Obtain the value from the PBX
Administrator.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-13
Description
Specifies whether the remote mode is
selected. Default = Unchecked.
• When the Dterm SP30 is used in a remote
site and connected across a network not in
the same domain, you can turn on or off the
health check (heartbeat) packet by use of
this checkbox.
Remote Mode
(Disable Health Check / Heartbeat Packet)
• Selecting the checkbox is an indication the
Dterm SP30 is connected via a remote
network and will disable the health check
packet which may or may not be desirable
in various networks where timing and
priorities are such that low priority packets
may not be forwarded and, instead, forces
error recovery inadvertently.
• There may be an occasion where the health
check will be requested to be turned on. In
this case, the checkbox should be cleared.
Specifies the range of ports on the Dterm
SP30 workstation to be used in the sending
and receiving of Call control messages to and
from the PBX.
Default = 60256 to 60511 (Protims Mode).
Default = 5060 to 5187 (SIP Mode).
Call Control Port Number
• The valid range is 1025 to 65534, and
should be a beginning port and port range
not already in use, or in a overlapping
search range of other ports on this panel.
• You can select a range smaller or larger
than 128 ports but is not necessary and may
cause problems.
• The range of ports is searched and the first/
next available port is used for Call control.
Note: The range of the Call Port Number
must not overlap with that of the Sound
Port Number range. The range value
specified must be the same used by all
Dterm SP30 stations.
Dterm SP30 User Guide - Issue 1
3-14
Configuration
Item
Description
Specifies the range of ports on the Dterm
SP30 workstation to be used in the sending
and receiving of RTP packets to and from the
PBX.
Default = 60000 to 60254.
Sound Port Number
• The valid range is 1025 to 65534 and
should be a beginning port and port range
not already in use, or in a overlapping
search range of other ports on this panel.
• You can select a range smaller or larger
than 128 ports but is not necessary and may
cause problems.
• The range of ports is searched and the first/
next available port is used.
Note: The range of the Sound Port Number
must not overlap with that of the Call
Port Number range. The range value
specified must be the same used by all
Dterm SP30 stations.
Sets the type of ring and off-hook tones heard
by the Dterm SP30 station as specified by the
selected area/country.
Default = Auto.
Area
(Ring and Off-Hook Tone Types)
• There are additional selections that the user
can make internal of the Dterm SP30
application that will override what is
selected here.
• For normal use, the default of Auto should
be left as the selected choice.
• When Auto is selected, the type of tone
depends on the system DTG setting.
• If you wish to change the type of tone from
the system settings independently, a target
area can be selected from the list of
countries.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-15
Description
• When this option is enabled, the Dterm
SP30 will generate and send to the PBX an
artificial MAC address based on its IP
Address. This option should be enabled if
Dterm SP30 is used in conjunction with
NEC’s CX7504-RC software or with a
VRAS or VPN environment.
Terminal Identification is Generated
at the Time of Registration
• The option is normally disabled, allowing
the Dterm SP30 to use the actual MAC
address of the PC's network adapter for
terminal identification. An exception for
VPN environments is that this option does
not have to be enabled if the VPN client
software does not expose the same MAC
address on the VPN interface as the PC's
network adapter MAC address.
Note: The Device tab is displayed on the
Configuration screen within
DtermSP30 when there are two devices
or more of NIC. In this case, select
MAC address in the Device tab and
uncheck this option.
Note: When this option is enabled, the same
IP Address can not be used on multiple
PC's unless NAT boxes are being
utilized.
ACD Terminal
(Protims Mode)
Check this option if Dterm SP30 is used as
the ACD Terminal.
Default = Unchecked.
Back Button
Click the Back button to move backwards in
the Dterm SP30 Configuration Utility
screens.
Next Button
Click the Next button to move forward in the
Dterm SP30 Configuration Utility screens.
Clicking the Default button displays the
Changes will be discarded, OK?
confirmation dialog box.
Default Button
• To restore the default settings, click the Yes
button. Any values you have entered will
be reset to the default values of the Dterm
SP30 Configuration Utility.
• Clicking the No button closes the
confirmation dialog window and continues
the setting of configuration values without
resetting any entered values.
Dterm SP30 User Guide - Issue 1
3-16
Configuration
Item
Description
Clicking the Close button displays the All
Changes will be discarded, OK?
confirmation dialog box.
Close Button
• To cancel the entered configuration values,
and revert to the previous configuration
settings without restoring values in the
workstation registry, click the Yes button.
• Clicking the No button closes the
confirmation dialog window and continues
the setting of configuration values without
ending DtermSP30 Config utility.
• Clicking the Save button displays the
Setting Registry confirmation dialog box.
Save Button
• Clicking the Yes button will check the
values for validity.
• When the values are entered correctly, the
settings are stored in the registry, and the
Dterm SP30 Configuration Utility closes.
• If a required value is missing or
inappropriate, an error message dialog box
displays.
• Clicking the No button continues setting
the configuration values without storing the
configuration values in the registry.
Step 10 After specifying these options, click the Next button to continue. Figure
3-10 displays.
- If an ACD terminal option has been selected on Protims Mode, Figure
3-9 displays.
Dterm SP30 User Guide - Issue 1
Configuration
3-17
Figure 3-9 DtermSP30Config - OAI key Setting
NOTE
The values shown in Figure 3-9 are the default values. This panel is not used to set
programming or button assignments in the PBX. The keys and their associated
programming must be done in the PBX. Do not change the OP-CODE values on this
screen as deleting or changing values may have an adverse effect on the station’s
ACD operation. This panel provides future capability to use new or changed values
in the respective PBX systems.
Table 3-3 DtermSP30Config OAI Key Setting Dialog Description
Item
Description
OP-CODE
Specifies the OP-CODE programmed at a
NEAX2400 IPX (FP20-100 R17 or later) or
SV7000 (FP30-100 R18 or later). The values
shown are the defaulted and available values
and functions, regardless if programmed at
the PBX or used by the station.
Record Mode
Dterm SP30 User Guide - Issue 1
• Manually start recording.
This is the default. PC Recording will be
started manually.
• Automatically start recording.
Recording will be started automatically
when the telephone conversation is started.
3-18
Configuration
Step 11
After specifying these options, click the Next button to continue.
Figure 3-10 displays.
Figure 3-10 DtermSP30Config
Table 3-4 DtermSP30Config
Item
Description
When the Dterm SP30 is started, the PC's
Microphone Sensitivity and Speaker Volume
settings are reset to the values specified here.
Audio Levels: 1 - 100 (%)
• Microphone Sensitivity (Default is 30%).
• Speaker Volume (Default is 56%).
• For more information, refer to Audio
Levels: 1-100%.
Use Echo Canceller
When using Echo Canceller, place a mark on
the checkbox.
Default = Unchecked.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-19
Description
When this option is enabled, Dterm SP30 can
use the update function by using the FTP file
update utility at startup.
Default = Unchecked.
If File Update FTP Server Settings is
checked, FTP Host Name, User Name, and
Password become active.
FTP Host Name is required. Specifies the
Host Name or IP Address of the FTP Server.
Default = blank.
File Update FTP Server Settings
Obtain this value from the PBX
Administrator.
User Name may be required depending on
FTP servers setting.
Specifies the User Name (account) on the
FTP server.
Default = blank.
Obtain this value from the PBX
Administrator.
Password
Specifies the Password of the FTP Server.
Default = blank.
Obtain this value from the PBX
Administrator.
If File update FTP Server Settings is
checked, Check for updates becomes active.
See Service Conditions section of this
document and the “FTP” topic for files and
directory conventions that must be used.
• None
DtermSP30 does not connect with the FTP
Server at Dterm SP30 startup. (Default).
Check for updates
• At DtermSP30 Startup
Connects with the FTP Server and checks
files at each DtermSP30 start.
• Once Per Week
Dterm SP30 connects with the FTP server
and checks for file updates at Dterm SP30
startup when and if it has been one week
since the last time Dterm SP30 connected
to the FTP server and checked for file
updates.
Dterm SP30 User Guide - Issue 1
Back Button
Click the Back button to move backwards in
the Dterm SP30 Configuration Utility
screens.
Next Button
Click the Next button to move forward in the
Dterm SP30 Configuration Utility screens.
3-20
Configuration
Item
Description
Clicking the Default button displays the
Changes will be discarded, OK?
confirmation dialog box.
Default Button
• To restore the default settings, click the Yes
button. Any values you have entered will
be reset to the default values of the Dterm
SP30 Configuration Utility.
• Clicking the No button closes the
confirmation dialog window and continues
the setting of configuration values without
resetting any entered values.
Clicking the Close button displays the All
Changes will be discarded, OK?
confirmation dialog box.
Close Button
• To cancel the entered configuration values,
and revert to the previous configuration
settings without storing values in the
workstation registry, click the Yes button.
• Clicking the No button closes the
confirmation dialog window and continues
the setting of configuration values without
ending DtermSP30Config utility.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-21
Description
Clicking the Save button displays the Setting
Registry confirmation dialog box.
Save Button
• Clicking the Yes button will check the
values for validity.
• When the values are entered correctly, the
settings are stored in the registry, and the
Dterm SP30 Configuration Utility closes.
• If a required value is missing or
inappropriate, an error message dialog box
displays.
Clicking the No button continues setting
the configuration values without storing the
configuration values in the registry
Step 12 After specifying these options, click the Next button to continue.
Figure 3-11 displays.
A u d io L e v e ls : 1 - 1 0 0 (% )
When the Dterm SP30 is started, the PC's Microphone Sensitivity and
Speaker Volume settings are reset to the values specified here.
Microphone Sensitivity (Default is 30%)
The value specified here can be superseded while using the Dterm SP30
by right-clicking the Volume icon located in the Windows System Tray,
navigating to Adjust Audio Properties > Audio > Sound Recording
> Volume and adjusting the slide bar found there. Any change made
there will be reset to the value specified here in DtermSP30Config the
next time Dterm SP30 is started.
Speaker Volume (Default is 56%)
The value specified here can be superseded while using the Dterm SP30
by left-clicking the Volume icon located in the Windows System tray
and adjusting the slide bar found there. Any change made there will be
reset to the value specified here in DtermSP30Config the next time
Dterm SP30 is started.
Dterm SP30 User Guide - Issue 1
3-22
Configuration
Dterm SP30's Volume Up and Volume Down buttons, as shown in
Figure 4-64 and Figure 4-65, do not alter the PC's volume settings
directly. They only permit an attenuation of the PC's Volume setting, for
either the ring volume or received audio. The maximum volume
achievable using Dterm SP30's Volume Up button is limited by the PC's
Volume setting.
Figure 3-11 DtermSP30Config - 8/6 Party Conference - Protims Mode
Figure 3-12 DtermSP30Config - 8/6 Party Conference - SIP Mode
Dterm SP30 User Guide - Issue 1
Configuration
3-23
The values shown in Figure 3-11 and Figure 3-12 are the default values.
NOTE
Table 3-5 DtermSP30Config 8/6 Party Conference Dialog Description
Item
Description
Specifies options required for 8- or 6-Party Conferencing. 3Party Conferencing is supported by default.
• Do not use. This is the default. It allows 3 Party
Conferencing when programmed at the PBX.
• Use 8 Party Conference (NEAX 2400 IPX or SV7000)
(Protims Mode).
• Use 8 Party Conference (SIP Mode)
8/6 Party Conference
(Protims Mode)
8 Party Conference
(SIP Mode)
Note: This option is not compatible with North American 8-
Party Conference Trunks. Do not attempt to use this
option with PBX's in North America.
• Open port number. Station number for establishing 8-Party
Conferences. Obtain this value from the PBX administrator.
• Use 6 Party Conference (NEAX 2000 IPS). This allows 6Party Conferencing when programmed at a NEAX 2000
IPS. SIP Mode does not support 6 party conference.
• Conference Trunk Access Code. Specifies the one- or twodigit access code programmed (CM20, A159) at the PBX
for seizing a 6-Party CFT card. Obtain this value from the
PBX administrator.
• Connecting participant to CFT card access code. Specifies
the one- or two-digit access code programmed at the PBX
(CM20, A161) for connecting participants to a 6-Party CFT
card. Obtain this value from the PBX administrator.
Port for Short Message and Specifies the port number Dterm SP30 uses with the Short
Application Sharing, White Board, File Transfer
Application Cooperation Message,
and Chat features. The default value is 60511. Obtain this
Functions
value from the PBX Administrator.
Enable or disable each function of Application Cooperation
provided by DtermSP30 (Application Sharing, White Board,
File Transfer, or Chat).
Application Cooperation
Setting
• Application Sharing (default: ON)
To use Application Sharing, put a mark on the checkbox.
• White Board (default: ON)
To use White Board, put a mark on the checkbox.
• File Transfer (default: ON)
To use File Transfer, put a mark on the checkbox.
• Chat (default: ON)
To use Chat, put a mark on the checkbox.
Disable HOLD Button when Disables the Hold button when Video Conference or any of
Application Cooperation or the Application Cooperation functions are active
Video Conference Functions (Application Sharing, File Transfer, Chat or White Board).
are Active
Dterm SP30 User Guide - Issue 1
3-24
Configuration
Item
Description
• Access code + local office code
Enter Access code + local office code if required for each
service. (default: blank)
Services
Numbering Plan
• Presence
• Application Cooperation
• Short Message
• Maximum of station number (not supported)
Back Button
Click the Back button to move backwards in the Dterm SP30
Configuration Utility screens.
Next Button
Click the Next button to move forward in the Dterm SP30
Configuration Utility screens.
Clicking the Default button displays the Changes will be
discarded, OK? confirmation dialog box.
Default Button
• To restore the default settings, click the Yes button. Any
values you have entered will be reset to the default values
of the Dterm SP30 Configuration Utility.
• Clicking the No button closes the confirmation dialog
window and continues the setting of configuration values
without resetting any entered values.
Clicking the Close button displays the All Changes will be
discarded, OK? confirmation dialog box.
Close Button
• To cancel the entered configuration values, and revert to the
previous configuration settings without storing values in
the workstation registry, click the Yes button.
• Clicking the No button closes the confirmation dialog
window and continues the setting of configuration values
without ending DtermSP30Config utility.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-25
Description
Clicking the Save button displays the Setting Registry
confirmation dialog box.
Save Button
• Clicking the Yes button will check the values for validity.
• When the values are entered correctly, the settings are
stored in the registry, and the Dterm SP30 Configuration
Utility closes.
• If a required value is missing or inappropriate, an error
message dialog box displays.
Clicking the No button continues setting the configuration
values without storing the configuration values in the
registry.
Step 9
After specifying these options, click the Next button to continue.
Figure 3-13 displays.
Figure 3-13 DtermSP30Config - Beep Tone Options
Dterm SP30 User Guide - Issue 1
3-26
Configuration
The values shown in Figure 3-13 are the default values.
NOTE
Table 3-6 DtermSP30Config Beep Tone Options Dialog Description
Item
Description
This option enables the sounding of a tone which can be
heard by the other station when the Dterm SP30 user is
recording the call. This option is enabled by default.
Note: Recording telephone conversations may be illegal
Use Beep Tone(s) when
Recording a Call
under certain circumstances and laws. Consult a legal
advisor before recording a telephone conversation.
Some federal and state laws require a station to use
beep tone(s) to notify all parties to the telephone
conversation, and/or obtain consent from all parties to
the telephone conversation. Some of these laws provide
strict penalties for illegal recording of telephone
conversation.
• Send a single Beep Tone (when recording is started). A tone
is heard only when the recording is first started.
• Send multiple Beep Tones (at regular intervals). This is the
default. A tone is heard at a regular interval (specified with
the Cycle Seconds parameter.)
• Beep Tone Interval ___ Seconds. Specifies the interval, in
seconds, at which the beep tone will be heard while a
recording is being made. The default is 15 seconds. Valid
values range from 5 to 120 seconds.
Voice Mail Address
Change Key
This defaults to the "#' key.
For DTMF Tone while a telephone call is in progress, select
either of the followings. (default: Follow Server)
DTMF Tone
Follow Server: Follow the instruction from the server per
call.
Always Sound: Do not follow the instruction from the server,
and sounds at all times.
Always Not Sound: Do not follow the instruction from the
server, and do not sound at any time.
For RTP Loss Alarm while a telephone call is in progress,
select either of the followings. (default: Follow Server)
RTP Loss Alarm
Follow Server: Follow the instruction from the server per
call.
Always Sound: Do not follow the instruction from the server,
and sounds at all times.
Always Not Sound: Do not follow the instruction from the
server, and do not sound at any time.
Dterm SP30 User Guide - Issue 1
Configuration
Item
3-27
Description
This feature is used to password protect the Config settings
panel of the Dterm SP30 user interface from being accessed.
Selection of this checkbox will require the entry of a
password by the Dterm SP30 user when they select the
Config setting icon of the main panel on Dterm SP30.
If the Password for Config setting Panels checkbox is
selected, the Password and New Password fields are
activated.
• Password
Password for Config setting
Panels
Only use this field if you are going to
change the password. You do not have
to make any entries into the Password
New Password, or Confirm New
Password fields. Selection of the
checkbox Password for Config
setting Panels is sufficient to activate
the feature. The current assigned
password must be entered into this
field if and when you want to create a
new password.
Default password = ctiappconfig
• New Password
Use this field to enter and create a new
password. Field length is limited to 16
characters. Entry of any characters
into this field will activate the
Confirm New Password field.
• Confirm New
Password
Use this field to reenter/confirm a new
password entered into the New
Password field. Entries into the New
Password and Confirm New
Password fields must match.
Back Button
Click the Back button to move backwards in the Dterm SP30
Configuration Utility screens.
Next Button
Click the Next button to move forward in the Dterm SP30
Configuration Utility screens.
Clicking the Default button displays the Changes will be
discarded, OK? confirmation dialog box.
Default Button
• To restore the default settings, click the Yes button. Any
values you have entered will be reset to the default values
of the Dterm SP30 Configuration Utility.
• Clicking the No button closes the confirmation dialog
window and continues the setting of configuration values
without resetting any entered values.
Dterm SP30 User Guide - Issue 1
3-28
Configuration
Item
Description
Clicking the Close button displays the All Changes will be
discarded, OK? confirmation dialog box.
Close Button
• To cancel the entered configuration values, and revert to the
previous configuration settings without storing values in
the workstation registry, click the Yes button.
• Clicking the No button closes the confirmation dialog
window and continues the setting of configuration values
without ending DtermSP30Config utility.
Clicking the Save button displays the Setting Registry
confirmation dialog box.
Save Button
• Clicking the Yes button will check the values for validity.
• When the values are entered correctly, the settings are
stored in the registry, and the Dterm SP30 Configuration
Utility closes.
• If a required value is missing or inappropriate, an error
message dialog box displays.
Clicking the No button continues setting the configuration
values without storing the configuration values in the
registry.
Step 10 After specifying these options, click the Next button to continue.
Figure 3-14 displays.
Dterm SP30 User Guide - Issue 1
Configuration
3-29
Figure 3-14 DtermSP30Config - Use terminal cooperation
—These options are used to select the environment in which the
cooperation with Telephone function is to be used.
The values shown in Figure 3-14 are the default values.
NOTE
Table 3-7 DtermSP30Config Cooperation with Telephone Dialog Description
Item
Description
Cooperation
To use Terminal Cooperation, put a check mark in the
checkbox. (default: OFF)
Use terminal cooperation
Terminal Cooperation allows the Dterm SP30 user to use the
additional functions such as Application Cooperation while
PCS/PHS or wired-telephone is used as handset of Dterm
SP30. The terminal that can be used as the handset varies
depending on the IP Telephony Server and the version of
Dterm SP30. For more details, contact the administrator
personnel.
Note: DtermSP30 is required to connect with the system
SV7000 (FP30-100 R16 or later) to use this service.For
more details, contact the administrator personnel.
Back Button
Dterm SP30 User Guide - Issue 1
Click the Back button to move backwards in the Dterm SP30
Configuration Utility screens.
3-30
Configuration
Item
Description
Clicking the Default button displays the Changes will be
discarded, OK? confirmation dialog box.
Default Button
• To restore the default settings, click the Yes button. Any
values you have entered will be reset to the default values
of the Dterm SP30 Configuration Utility.
• Clicking the No button closes the confirmation dialog
window and continues the setting of configuration values
without resetting any entered values.
Clicking the Close button displays the All Changes will be
discarded, OK? confirmation dialog box.
Close Button
• To cancel the entered configuration values, and revert to the
previous configuration settings without storing values in
the workstation registry, click the Yes button.
• Clicking the No button closes the confirmation dialog
window and continues the setting of configuration values
without ending DtermSP30Config utility.
Clicking the Save button displays the Setting Registry
confirmation dialog box.
Save Button
• Clicking the Yes button will check the values for validity.
• When the values are entered correctly, the settings are
stored in the registry, and the Dterm SP30 Configuration
Utility closes.
• If a required value is missing or inappropriate, an error
message dialog box displays.
Clicking the No button continues setting the configuration
values without storing the configuration values in the
registry.
Dterm SP30 User Guide - Issue 1
Configuration
Step 11
3-31
After specifying these options, click the OK button to save any changes
made on this form and preceding forms to the Registry.
Saving the Configuration Settings to a Configuration File
Step 1
From Figure 3-2, “DtermSP30Config Select Setting” on page 3-3, click
the Save configuration file button. Figure 3-15 displays.
Figure 3-15 Save As
Step 2
Choose a location to save the configuration file.
Step 3
Specify the configuration file name. The file extension should be “.ini”.
Step 4
Click the Save button.
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Configuration
Dterm SP30 User Guide - Issue 1
4-1
4
Operation
This chapter explains how a user can begin a telephone call, end a
conversation, and other various operations using a personal computer
running the Dterm SP30 application.
Chapter Topics
•
•
•
•
•
•
•
•
•
•
•
•
•
Starting or Ending the Dterm SP30
Changing a Screen Skin
Screen Configuration
Subpanels
General Operations
Information Window
Function Key Panel
Short Messages
Dterm SP30 Call Log
Video Conference
Application Cooperation
Call Forwarding Setting
User Setting
Dterm SP30 User Guide - Issue 1
4-2
Operation
Starting or Ending the Dterm SP30
Starting the Dterm SP30
Step 1
Start the Dterm SP30 application using one of the following methods:
—From the Microsoft Windows Desktop, click the Start button, then
choose Program > DtermSP30 > DtermSP30.
—If Create Shortcut for Desk Top was selected on the shortcut
selection screen during installation, double-click the shortcut icon
(Figure 4-1).
Figure 4-1 Dterm SP30 Shortcut Icon
—If Add to Startup Folder was selected on the shortcut selection
screen during installation, the Dterm SP30 application is started when
Microsoft Windows starts.
NOTE
If the auto update option has been configured within the DtermSP30Config and a
newer version of Dterm SP30 install files exist on the FTP server, an updating
confirmation dialog will display.
Step 2
When the Dterm SP30 application starts, Figure 4-2 displays until the
application finishes connecting to the PBX.
Figure 4-2 Now Connecting, Please Wait
Step 3
If the Autologin option has not been configured within the Dterm SP30
application, the DRS login dialog box (Figure 4-3) displays.
If the Autologin option has been configured, Figure 4-3 will not display and you will
be connected to the PBX.
NOTE
Dterm SP30 User Guide - Issue 1
Operation
4-3
Figure 4-3 DRS Login
—For consistency, the operation and field names of the Login dialog are
patterned after a physical NEC IP Dterm.
—The Login dialog has a five minute login/timeout feature. The
countdown starts at 300 seconds and counts down to 0. The count
down can be viewed in the title bar of the dialog box.
Login field
Use to enter your station number
Passwd field
Use to enter your assigned PBX station
password
The password assigned can be obtained from your PBX administrator.
NOTE
Cancel button
Resets the five minute timeout counter
OK button
Sends the entered login and password
data to the PBX.
—If the login timer should expire, Figure 4-4 displays.
Figure 4-4 Dterm SP30 Login Timer Expired
—Closing the login timeout error dialog will reset the timer and redisplay
Figure 4-3.
—If you entered an incorrect login and/or password combination, Figure
4-5 displays.
Dterm SP30 User Guide - Issue 1
4-4
Operation
Figure 4-5 Dterm SP30 - DRS Inquiry
—Use of either the Yes or No buttons resets the time and re-displays
Figure 4-3. This is for consistency of operation with a physical NEC IP
Dterm.
—To end the login dialog without logging into the PBX, use the Close
located in the upper right corner of the dialog box.
button
Step 4
When Figure 4-2 disappears, the Dterm SP30 is ready for use.
Ending the Dterm SP30
Step 1
To end the Dterm SP30 application, use one of the following methods:
—Right-click the DtermSP30 icon located on the System Tray, and
select Exit from the pop-up menu.
—Right-click the DtermSP30 icon located on the Taskbar, and select
Close from the pop-up menu.
Step 2
When Figure 4-6 displays, click the OK button to end the Dterm SP30
application.
Figure 4-6 Dterm SP30 End Confirmation Screen
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Operation
4-5
Changing a Screen Skin
The Dterm SP30 provides the following four-color screen skins (Figure
4-7), the Black (Red Hold) Skin and the Desktop Toolbar Skin as
standard. The default color is Black.
Figure 4-7 Example Standard Dterm SP30 Screen Skins
Dterm SP30 User Guide - Issue 1
Standard BLACK Screen Skin
Standard BLUE Screen Skin
Standard GOLD Screen Skin
Standard RED Screen Skin
4-6
Operation
Standard BLACK (Red Hold) Skin
Standard Desktop Toolbar Skin
The Skin Selector is used to change the screen skin appearance to a
screen skin the user chooses.
Dterm SP30 User Guide - Issue 1
Operation
4-7
Skin Selector
The following procedures explain how to operate the Skin Selector.
Setting a Skin
Step 1
From the Microsoft Windows Desktop, click the Start button, then
choose Program > DtermSP30 > SkinSelect. Figure 4-8 displays with
the currently set screen skin appearing in the Preview section.
Figure 4-8 Skin Selector - Current Skin Setting
Step 2
Click the new screen skin desired from the Title section list. The selected
screen will appear in the Preview section. See Figure 4-9.
Figure 4-9 Skin Selector - New Skin Setting
Dterm SP30 User Guide - Issue 1
4-8
Operation
Step 3
After choosing the desired screen skin, click the OK button to accept the
selection. Figure 4-10 displays.
The Browse button can be used to navigate to skin files other than the four standard
kinds that NEC provides.
NOTE
Figure 4-10 SkinSelector
Step 4
Select the OK button to complete the setting.
Restarting the Dterm SP30
After selecting and resetting the screen skin, the Dterm SP30 must be
restarted.
Step 1
Right-click the DtermSP30 icon located on the System Tray. Figure 4-11
displays.
Figure 4-11 Dterm SP30 Restart Option
Step 2
Select the Restart option from the pop-up menu. Figure 4-12 displays.
Figure 4-12 Dterm SP30 Restart Confirmation
Step 3
Click the OK button to restart the Dterm SP30.
Step 4
The Dterm SP30 restarts using the new screen skin set using the Skin
Selector procedures.
Dterm SP30 User Guide - Issue 1
Operation
Screen Configuration
The Dterm SP30 can be operated using any of these panels:
• Main Panel
• Compact View Panel
• Tray Panel
Figure 4-13 Dterm SP30 Panel Overview
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Operation
Main Panel
The Main Panel (Figure 4-14) is equipped with buttons used for various
settings, status indications, answering or originating a call. Table 4-1
lists and describes each Main Panel component.
Figure 4-14 Dterm SP30 Main Panel Callouts
Dterm SP30 User Guide - Issue 1
Operation
4-11
Table 4-1 Dterm SP30 Main Panel Description
Item
1
Component
Message Waiting Lamp
Description
Blinks at termination from an outside
Cooperation or extension. Also blinks
when the optional voice mail is used
and a message is recorded.
Displays information selected
according to a situation. The
following two patterns (three sides
total) are available:
2
Information Window
• Line
• Member (Two Sides)
Note: See “Information Window” on
page 4-66 for details.
3
Transfer Button
Select to perform a transfer.
Select to hold a three-party
conference call.
4
3-Party Conference Button
Note: See “3-Party Conference” on
page 4-65 for details.
Select to record a conversation in
progress.
5
Recording Button
Note: See “Recording a Call” on
page 4-53 for details.
6
Hold Button
Select to place a conversation on
hold.
7
Line Key Display Button
Select to switch to Line Key display.
8
Member 01 Display Button
Select to switch to Member 01
display.
9
Member 02 Display Button
Select to switch to Member 02
display.
10
Volume Up and Volume Down
Buttons
Select to adjust the volume level
when changing a ring tone or the
receiving volume.
11
Mute Button
Select if sending a conversation to a
caller is not desired. Selecting again
will cancel the mute setting.
12
Video Conference Button
Select when a telephone call displays
the Video panel. The user now can use
the Video Conference function.
Note: See “Video Conference” on
page 4-100 for details.
13
Dterm SP30 User Guide - Issue 1
10-Key Keypad Button
Select to display the 10-Key panel.
4-12
Operation
Item
14
Component
Application Cooperation Button
Description
Select to display the Application
Cooperation panel. The user may now
use the Application Sharing function
and the White Board, File Transfer,
and Chat functions while a phone call
is in progress.
Note: See “Application Cooperation”
on page 4-101 for details.
15
Config Setting Button
Select to display the User Setting
panel. The user may now change an
environment such as “Origination” or
“Termination”.
Note: See “User Setting” on page 4-
108 for details.
16
Call Log Button
Select to display the Call Log panel.
The user can confirm the
conversation dates, destination
telephone numbers, conversation
times, etc.
Note: See “Dterm SP30 Call Log” on
page 4-95 for details.
17
Call Forwarding Settings Button
Select to display the Call Forward
Settings panel. The user may now
reference, register, or edit various
transfer settings.
Note: See “Call Forwarding Setting”
on page 4-102 for details.
Select to display the address book.
18
Address Book Button
Note: An application or file set with
Config is started.
Select to toggle Away/Present status.
19
Presence Button
Note: Button is available only when
using an optional Presence
Server. See Table 4-5 for details.
Select to display the Short Message
panel.
20
Short Message Button
Note: See “Short Messages” on
page 4-85 for details.
21
Function Key Button
Select to display the Function Key
panel. The user can customize the predefined (programmed at the PBX)
features button label/display and use
features for operation as defined.
22
LCD
Displays applicable information on
two lines.
23
Compact View Button
Select to use the Dterm SP30 in the
Compact panel.
Dterm SP30 User Guide - Issue 1
Operation
Item
Component
4-13
Description
Places (minimizes) operation into the
System Tray.
24
To System Tray Button
Note: The screen and task bar
disappear.
Dterm SP30 User Guide - Issue 1
25
Call Button
Select to make an originating or
incoming response.
26
Logo Button
Select to display the URL set with
Config.
4-14
Operation
Compact View Panel
The Dterm SP30 provides the Compact View Panel (Figure 4-15) to
enable other jobs, allowing them to be performed, even if it is active.
The Compact View Panel is created by making an L-shape of the Main
Panel, miniaturizing each part. The panel displays only those
components whose frequency of use appears high.
Figure 4-15 Compact Panel Components Callouts
Table 4-2 Dterm SP30 Main Panel Description
Item
Component
Description
Places (minimizes) operation into the
System Tray.
1
To System Tray Button
Note: The screen and task bar
disappear.
2
To Main Panel Button
Select to return the Compact Panel to
the Main Panel
Dterm SP30 User Guide - Issue 1
Operation
Item
3
Component
Function Key Button
4-15
Description
Select to display the Function Key
panel. The user can customize the predefined (programmed at the PBX)
features button label/display and use
features for operation as defined.
Select to display the Short Message
panel.
4
Short Message Button
See “Short Messages” on page 4-85
for details.
Select to display the address book.
5
Address Book Button
Note: An application or file set with
Config is started.
6
Call Log Button
Select to display the Call Log panel.
The user can confirm the
conversation dates, destination
telephone numbers, conversation
times, etc.
See “Dterm SP30 Call Log” on
page 4-95 for details.
7
Application Cooperation Button
Select to display the Application
Cooperation panel. The user may now
use the Application Sharing function
and the White Board, FIle Transfer,
and Chat functions while a phone call
is in progress.
See “Application Cooperation” on
page 4-101 for details.
8
Video Conference Button
Select when a telephone call displays
the Video panel. The user now can use
the Video Conference function.
See “Video Conference” on page 4100 for details.
Dterm SP30 User Guide - Issue 1
9
Transfer Button
Select to perform a transfer.
10
Hold Button
Select to place a conversation on
hold.
11
One-Touch Ringback Button
Select to call the person registered at
the top of the Member 01 Display.
When right-clicked, the other users
registered on the Member 01/02
Displays are displayed in a list. For
details, refer to “Member Display”
on page 4-69.
12
Call Button
Select to make an originating or
incoming response.
13
Volume Up and Volume Down
Buttons
Select to adjust the volume level
when changing a ring tone or the
receiving volume.
4-16
Operation
Item
14
15
Component
Description
Mute Button
Select if sending audio to a caller is
not desired. Selecting again will
cancel the mute setting.
Message Waiting Lamp
Blinks at termination from an outside
line or extension. Also blinks when
the optional voice mail is used and a
message is recorded.
Tray Panel
Creating an icon for the Dterm SP30 application and storing it in the
System Tray enables the user to determine whether the Dterm SP30
application is operating in the Idle, Conversation, or Termination status.
It also enables the user to display operational information such as
version information, restarting the application, or ending an operation.
Tray Panel Status Icons
• Figure 4-16 displays an example of the Idle status icon.
Figure 4-16 Example Idle Status Icon
• Figure 4-17 displays an example of the Conversation Active status
icon.
Figure 4-17 Example Conversation Active Status Icon
• Figure 4-18 displays an example of the Terminating status icon
Figure 4-18 Example Terminating Status
Dterm SP30 User Guide - Issue 1
Operation
4-17
Tray Panel Operations Functions
Right-click the icon in the System Tray and select the operation to be
performed from the pull-down menu.
• Figure 4-19 displays the Version option.
Figure 4-19 Version Function Pop-up
— Selecting the Version option displays the Dterm SP30 version
information (Figure 4-20).
Figure 4-20 Dterm SP30 Version Information
— Select the OK button to exit the dialog box.Figure 4-21 displays
the Restart option.
Figure 4-21 Restart Function Pop-up
— Figure 4-22 displays when selecting the Restart option.
Figure 4-22 Dterm SP30 Restart
— Select the OK button to restart the Dterm SP30 application, or the
Cancel button to remain in the current application session.
• Figure 4-23 displays the Exit option.
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Operation
Figure 4-23 Exit Function Pull-Down
— Figure 4-24 displays when selecting the Exit option.
Figure 4-24 Dterm SP30 End Confirmation Screen
Select the OK button to end the Dterm SP30 application, or the Cancel
button to remain in the current application session.
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Operation
4-19
Desktop Toolbar
When using Desktop Toolbar skin, Dterm SP30 can be used without
overlapping with the other application’s windows on the screen.
1
2
4
3
5
6
7
8
9
10 11 12 13
14
1
15
16 17
18 19
20 21
22
Desktop Toolbar has Config Setting Button, Member Display Button
and Call Button, etc. When the Desktop Toolbar skin is displayed, an
icon appears on the system tray.
Click
or
to display hidden portions.
For the description of each button, see Table 4-1.
Table 4-3 Dterm SP30 Main Panel Description
Option
Dterm SP30 User Guide - Issue 1
Description
1
Message Waiting Lamp
2
Logo Button
3
Mute Button
4
Volume Up and Volume Down Buttons
5
Address Book Button
6
Call Log Button
7
Short Message Button
8
Presence Button
9
Member Display Button
10
Function Key Button
11
Recording Button
12
Video Conference Button
13
Application Cooperation Button
14
To System Tray Button
15
LCD
16
Call Button
17
10-Key Keypad Button
4-20
Operation
Option
Description
18
Hold Button
19
Transfer Button
20
Call Forwarding Setting Button
21
Conference Button
22
Config Setting Button
Desktop Toolbar Configuration Options
You can configure options for the Desktop Toolbar to control it’s display
and operation. To access the configuration options, right-click the
Desktop Toolbar. Figure 4-25 displays.
Figure 4-25 Desktop Toolbar Configuration Options Display
Table 4-4 Desktop Toolbar Options Description
Item
Component
Description
Always Top
Dterm SP30 Desktop Toolbar will
always be at the top of the window if
Selected (the default = not selected). A
check mark will display when selected.
Auto Hide
Dterm SP30 Desktop Toolbar will be
hidden from view until “moused over”
(the default = not selected). A check
mark will display when selected.
3
NEC Logo View
The NEC Logo will be displayed on the
Desktop Toolbar when selected (the
default = selected). Access to launch
the web browser by clicking the NEC
logo (if configured) will not be
available if deselected.
4
LCD View
The LCD window will be displayed on
the Desktop Toolbar when selected (the
default = selected).
5
Arrangement Change
Allows the order in which options will
be displayed on the Desktop Toolbar.
See Figure 4-26.
1
2
You can change the arrangement of the Desktop Toolbar options from
the Arrangement Change screen. The Arrangement Change screen is
accessed from the Desktop Toolbar configuration options panel as
detailed in Figure 4-25 and Table 4-4.
Dterm SP30 User Guide - Issue 1
Operation
4-21
Figure 4-26 Desktop Toolbar Arrangement Change
Operation of the Desktop Toolbar Arrangement Change panel is by
selection of an Item Name from the list and then using either the Up or
Down buttons to move the selection up or down in the displayed list.
The window slide bar can be used to scroll the Explanation field text,
or the window can be re-sized to display all text without the need to use
the scroll bar.
The Cancel button will discard the changes made prior to pressing
either the OK or Apply button. The Set to Default button will change
the arrangement to the default placements of Dterm SP30.
The OK button will make your changes effective, and close the Desktop
Toolbar Arrangement panel. The Apply button will make your changes
effective, but leave the Desktop Toolbar Arrangement panel open for
additional changes.
Dterm SP30 User Guide - Issue 1
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Operation
Subpanels
The Dterm SP30 application consists of these subpanels:
• Function Key Panel
• Short Message Log Panel
• Call Forward Settings Panel
• Dterm SP30 Call Log Panel
• Configuration Panel
• Video Conference Panel
• Application Cooperation Panel
• 10-Key Keypad Panel
• PC Recording Panel
NOTE
The Short Message, Application Cooperation, and Video Conference features are
only supported between two (or more) Dterm SP30 stations. This is not a
consideration when calls from or to other stations are going to use voice only
features.
Dterm SP30 User Guide - Issue 1
Operation
4-23
Function Key Panel
The Function Key Panel (Figure 4-27) displays the line and functions
keys assigned for the station at the PBX. The panel also provides a
method to change the button name (label) and “pop-up” bubble help for
each button. The Dterm SP30 user is not able to create, delete, or move
button assignments on this panel. Any modifications must be performed
at the PBX.
Figure 4-27 Example Function Key Panel
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4-24
Operation
Figure 4-28 Example Function Key Panel at Desktop Toolbar Skin
Icon
Description
Scroll down the panel to display hidden portions.
Scroll up the panel to display hidden portions.
Dterm SP30 User Guide - Issue 1
Operation
4-25
Figure 4-29 Example Member Display Panel at Desktop Toolbar Skin
When clicking Member Display Button, the display changes as
follows:
Icon
Description
When all buttons (22 buttons) cannot be displayed, scroll
down the panel to display hidden portions.
When all buttons (22 buttons) cannot be displayed, scroll
up the panel to display hidden portions.
Dterm SP30 User Guide - Issue 1
4-26
Operation
Icon
Description
When using Presence server in Protims Mode, this button
is displayed to obtain the status of other members.
When right-clicked on the function key button and select Fix Panel from
the pop-up menu, ACD function key panel displays only when the
optional ACD function is used.
Figure 4-30 Example ACD Function Key Panel
Dterm SP30 User Guide - Issue 1
Operation
4-27
Short Message Log Panel
The Short Message Log Panel (Figure 4-31) displays transmission,
reception, and error logs of short messages. The panel also allows the
user to telephone or reply to a sender by selecting an entry listed in the
Message Log.
A short message can not be sent between Dterm SP30 stations which are not
operating in the same protocol, either Protims or SIP.
NOTE
Figure 4-31 Example Short Message Log Panel
Dterm SP30 User Guide - Issue 1
4-28
Operation
Call Forward Settings Panel
The Call Forward Settings Panel (Figure 4-32) is used to set or cancel
the following for the PBX:
• Call Forwarding - All Calls
• Call Forwarding - Busy Line
• Call Forwarding - Don’t Answer
• Logged Out Transfer
Figure 4-32 Example Call Forward Settings Panel
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Operation
4-29
Dterm SP30 Call Log Panel
The Dterm SP30 Call Log Panel (Figure 4-33) allows the user to view
incoming and outgoing call activity for session results (answer / no
answer), time and date, telephone numbers, duration, and short memo
input on or about the session. This log can be saved as a CSV-format
file. Selection of an entry in the log allows you to redial/transfer a
number, input a session memo, or delete the entry from the log.
Figure 4-33 Example Dterm SP30 Call Log Panel
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4-30
Operation
Configuration Panel
The Configuration Panel (Figure 4-34) is used to set:
• Origination Rules
• Termination Actions
• Voices
• Video Conference Actions
• Short Message Actions
• Number of Logs
• User Names
• Automatic Log-on
• Other Convenient Functions
Use of the Configuration panel and its sub-options is addressed in “User Setting” on
page 4-108.
NOTE
Figure 4-34 Example Configuration Panel
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Operation
4-31
Video Conference Panel
The Video Conference Panel (Figure 4-35) is used to perform a video
conference.
Figure 4-35 Video Conference Panel Example
The panel will display the camera images of the called party in the upper
part of the panel, and the local user in the lower section of the panel.
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Operation
Application Cooperation Panel
The Application Cooperation Panel (Figure 4-36) is used for the:
• Application Sharing Function (Figure 4-37)
• White Board Function (Figure 4-38)
• File Transfer Function (Figure 4-39)
• Chat Function (Figure 4-40)
Figure 4-36 Application Cooperation Panel Callout
Application
Sharing
Button
White
Board
Button
File
Transfer
Chat
Dterm SP30 User Guide - Issue 1
Operation
Figure 4-37 Application Sharing Function Example
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4-34
Operation
Figure 4-38 White Board Function Example
Figure 4-39 File Transfer Function Example
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Operation
Figure 4-40 Chat Function Example
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4-35
4-36
Operation
10-Key Keypad Panel
The 10-Key Keypad Panel (Figure 4-41) functions in the same way as an
ordinary telephone set dial pad is used.
Figure 4-41 10-Key Keypad Panel
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4-37
PC Recording Panel
The PC Recording Panel (Figure 4-42) provides Record, Stop, Clear, Save
and Send Mail functions for recording conversations, playing them back,
filing them or e-mailing them.
Figure 4-42 PC Recording Panel
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Operation
General Operations
Originating a Call
Step 1
Dial the desired telephone/station number using one of the following
methods.
—Enter the telephone number from the keyboard and press the Enter
key.
—Using the mouse device, click the telephone number using the dial
pad.
For details, see “Dialing from the 10-Key Keypad Panel” on page 4-40.
REFERENCE
—Copy the telephone number from any Windows program, paste it to
the upper part of the LCD window, and then press the Enter key. See
Figure 4-43.
Figure 4-43 Copy By Pasting to the LCD Section Example
Dterm SP30 User Guide - Issue 1
Operation
4-39
Figure 4-44 Copy Using Clipboard Call/Transfer To Method Example
—Copy the telephone number from any Windows program and select
Clipboard Call/Transfer to ‘***’ (*** indicates the number copied) by
right-clicking the desired Primary or Secondary line button in the Line
Display. See Figure 4-44.
—Drag the number from any Windows program and drop it to the Call or
Line button.
—Drag the Information Window (Member) button and drop it to the
Call button or to the Line button of the Function Key panel. See
Figure 4-45.
Figure 4-45 Drag and Drop the Member to the Call or Line Button Example
Drag and Drop
—Click the Member 01 or 02 button.
Dterm SP30 User Guide - Issue 1
4-40
Operation
Figure 4-46 Information Window Button Example
Dialing from the 10-Key Keypad Panel
Using the 10-Key Keypad Panel enables the user to dial the Dterm SP30
without using the keyboard.
Figure 4-47 10-Key Keypad Panel
Step 1
Click the Call button. See Figure 4-48.
Dterm SP30 User Guide - Issue 1
Operation
4-41
Figure 4-48 Selecting the Call Button Example
Step 2
If the 10-Key Keypad Panel is not open, click the 10-Key Keypad Panel
button as shown in Figure 4-49.
Figure 4-49 Selecting the 10-Key Keypad Panel Button Example
Step 3
Dterm SP30 User Guide - Issue 1
Click the number from the dial pad to send the number (Figure 4-50).
4-42
Operation
Figure 4-50 Selecting the Number from Dial Pad to Send Number Example
Dterm SP30 User Guide - Issue 1
Operation
Ending Conversations
Step
End conversations by clicking the Call button. See Figure 4-51.
Figure 4-51 Ending Speech Example
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4-43
4-44
Operation
Responding to Termination
Step
Use any of the following methods to respond to a termination.
—Click the Call button. See Figure 4-52.
Figure 4-52 Response to Termination - Call Button Example
—Click the line button of the Line Key Display. See Figure 4-53.
Figure 4-53 Response to Termination - Line Button Example
Note:
This button selects the Line
Key Display.
—Click the line button of the function key pad. See Figure 4-54.
Dterm SP30 User Guide - Issue 1
Operation
4-45
Figure 4-54 Response to Termination - Function Key Panel Line Button Example
Placing a Conversation on Hold
Step
Click the Hold button to place a conversation on hold. While the
conversation is holding, the Line button blinks (in the case of the prime
line, the Call button also blinks), and Hold appears in the upper part of
the LCD window. See Figure 4-55.
Figure 4-55 Placing a Conversation on Hold Example
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Operation
Retrieving a Call on Hold
Step
NOTE
To retrieve a call placed on hold, click the Call button (Figure 4-56) or the
Line button (Figure 4-57) on hold.
ACD agent Phones in off-hook suppress mode are required to press both the
speaker and station number (myline or ACD line, as applicable) to go off-hook and
answer a call, or retrieve a call from hold.
Figure 4-56 Responding to Call on Hold - Call Button Example
Figure 4-57 Responding to Call on Hold - Line Button Example
Dterm SP30 User Guide - Issue 1
Operation
Transferring a Conversation
Step 1
The current conversation can be transferred to an extension or an
outside line by:
—Clicking the Transfer button (Figure 4-58) in busy status.
Figure 4-58 Transferring a Conversation - Transfer Button Example
—Clicking the Member 01/02 button (Figure 4-59).
Figure 4-59 Transferring a Conversation - Member 01/02 Button Example
The current conversation is transferred the moment the Member 01/02 button is
clicked.
NOTE
Dterm SP30 User Guide - Issue 1
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4-48
Operation
Step 2
Enter the transfer destination number (Figure 4-60), or click the Member
01/02 button when the transfer destination is set in the Member 01/02
Display.
Figure 4-60 When the Transfer Destination Number is Entered Example
Step 3
When the transferring party hangs up, conversation with the party can
begin. See Figure 4-61.
Figure 4-61 Transfer Party Responds Example
Step 4
Click the Call button (ending a conversation with the transferring party).
The origination source and transfer destination are ready to make a
phone call. See Figure 4-62.
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Figure 4-62 Transferring Procedures Example
4
Conversation is
established
(between the two).
Transfer Source
Transfer Destination
1
Busy Status
2
Transfer
3
Get off the phone.
Local
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Operation
Muting
Step 1
Click the Mute button to disable local conversations to the calling or
called party. See Figure 4-63.
Figure 4-63 Muting Example
Mute Button
(Blinking)
Mute Button
Step 2
Click the Mute button again to cancel the mute status.
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Adjusting the Volume
Adjusting the Ringer Volume
Step
Adjust the ringer volume (see Figure 4-64) by:
—Clicking the Volume Up button to increase the ringer volume.
—Clicking the Volume Down button to decrease the ringer volume.
Adjustment may be made in Idle or Ringing status.
NOTE
Figure 4-64 Adjusting the Ringer Volume Example
Volume Up
Volume Down
NOTE
The Volume Up and Volume Down buttons do not alter the PC's volume settings
directly. They only permit an attenuation of the PC's Volume setting, for either the
ringer volume or received audio. The maximum volume achievable using Dterm
SP30's Volume Up button is limited by the PC's Volume setting. This can be
increased by clicking the "Volume" icon in the Windows System Tray and making an
adjustment there.
Ring volume control will not be controllable from SP30 main panel volume control
buttons when the incoming ring is redirected to an external device (desktop
speakers). The OS sound properties controls the sound device and devices in the
Audio tab; SP30 controls the devices in the Voice tab.
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Operation
Adjusting the Receiver Volume
Step
Adjust the receiver volume (see Figure 4-65) by:
—Clicking the Volume Up button to increase the receiver volume.
—Clicking the Volume Down button to decrease the receiver volume.
Adjust during a conversation.
NOTE
Figure 4-65 Adjusting the Receiver Volume Example
Volume Up
Volume Down
NOTE
The Volume Up and Volume Down buttons do not alter the PC's volume settings
directly. They only permit an attenuation of the PC's Volume setting, for either the
ringer volume or received audio. The maximum volume achievable using Dterm
SP30's Volume Up button is limited by the PC's Volume setting. This can be
increased by clicking the "Volume" icon in the Windows System Tray and making an
adjustment there.
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Recording a Call
CAUTION
Laws pertaining to recording telephone conversations vary from state to state. Be
sure to be aware of these recording laws in your particular state, and use the Dterm
softphone record feature according to those applicable laws.
A conversation can be recorded if desired using two possible methods:
• Voice Mail Recording
• Recording by PC
Voice Mail Recording
To use this function, the three feature buttons necessary, as a minimum,
to enable the use of this feature are Record, Listen, and Finish. These
features and button assignments must be registered by assignment of
key data in the PBX. Recordings are stored on the PBX system Voice
Mail, and your Dterm SP30 station must have a corresponding Voice Mail
assignment in that PBX Voice mail system. See Figure 4-66.
Figure 4-66 Registering the Voice Mail Recording Function Buttons Example
Step 1
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To start recording a Voice Mail recording, click the Recording button
(Figure 4-67), or right-click the Recording button and select the Record
option from the pop-up menu.
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Operation
Figure 4-67 Start Voice Mail Recording a Conversation Example
Clicking the Recording button.
Select Record from the pop-up menu.
Step 2
To end the Voice Mail recording, click the Recording button, or right click
the Recording button and select the Stop option from the pop-up menu
(Figure 4-68).
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Figure 4-68 End Voice Mail Recording a Conversation Example
Clicking the Recording button.
Voice Mail Recording ends
(still conversing)
Select Stop from the pop-up menu.
Step 3
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Store the message to the Voice mail system by ending the call. See
Figure 4-69.
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Operation
Figure 4-69 Storing a Voice Mail Recording Example
The call is
ended.
Recording is
stored in the
Voice Mail
system.
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Listening to a Voice Mail Recording
Step
To listen to an existing Voice Mail Recording, click the Recording button,
or right-click the Recording button and select the Listen option from the
pop-up menu. See Figure 4-70.
Figure 4-70 Listening to a Voice Mail Recording Example
Deleting a Voice Mail Recording
Step
To delete a Voice Mail Recording, use the Voice Mail System’s internal
Delete command, or right-click the Recording button and select the
Clear option from the pop-up menu. See Figure 4-71.
Figure 4-71 Deleting a Voice Mail Recording Example
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Operation
Recording by PC
Step 1
To start Recording by PC with a call in progress, click the Recording
button to open the PC Recording panel (see Figure 4-72).
Figure 4-72 Recording by PC Panel Example
NOTE
If Voice Mail is installed on your system, Voice Mail will be accessed, not PC
recording, when the Recording button is clicked. When this is the case, right-click
the Recording button and select PcRecord from the pop-up menu to access the PC
Recording panel. See Figure 4-73.
Figure 4-73 PcRecord Menu Option Example
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PC Recording requires about 1MB of hard disk per minute of recorded audio.
NOTE
Step 2
Click the PC Recording panel's Record button to begin recording. Both
the Stop button and the Clear button will be enabled and the Record
button will flash blue while the recording is being made. See Figure 4-74.
Figure 4-74 PcRecord Menu Option - Begin Recording Example
When a PC Recording is in progress, the PC Recording panel's Clear button allows
you to terminate the recording and delete it simultaneously.
NOTE
Step 3
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To stop the recording, click the PC Recording Panel's Stop button. The
Save button will become enabled when the Recording is stopped and the
Clear button will remain enabled, allowing the recording to be deleted.
See Figure 4-75.
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Operation
Figure 4-75 PcRecord Menu Option - Stop Recording Example
Recording will stop automatically when a call ends. Multiple recordings can be made
during a single call, by using the Record and Stop buttons.
NOTE
Step 4
Click the PC Recording panel's Save button to write the recording to the
hard drive (or click the Clear button to delete the recording.) The Send
Mail button will become available to allow transmission of the recording
via e-mail, if configured. The Record button will become available to
allow the making of a new recording, if desired. See Figure 4-76.
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Figure 4-76 PcRecord Menu Option - Save Recording Example
Step 5
To listen to a Recording after ending a call, open the DtermSP30 Call
Log by clicking the Call Log button on the main Dterm SP30 panel.
Those calls during which a PC Recording was made will be indicated
with a @ symbol in the Rec column of the Call Log. See Figure 4-77.
Figure 4-77 DtermSP30 Call Log Example
Step 6
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Right-click the appropriate record in the Call Log, then select Rec Info
from the pop-up menu. See Figure 4-78.
4-62
Operation
Figure 4-78 DtermSP30 Call Log - Rec Info Menu Option
Step 7
One or more recording files will be displayed in a new dialog where the
file name incorporates the date and time the recording was made. Select
a recording file and click the Play button to hear the recording (or the
Send Mail button to transmit the recording via e-mail, if configured). See
Figure 4-79.
Figure 4-79 DtermSP30 Recording Files Example
The Delete button can be used to delete a recording file without deleting the Call Log
record it is associated with.
NOTE
Step 8
The default application associated with .WAV files will be launched when
the Play button is clicked. See Figure 4-80.
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Figure 4-80 DtermSP30 Record File Launch Example
Step 9
WARNING
Click the Close button when finished.
As a default, unless configured otherwise on the Recording tab in the Configuration
dialog, PC Recordings are deleted automatically when their associated Call Log
records are deleted.
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Operation
How to Use Message Memo
When Dterm SP30 receives an incoming call while the Dterm SP30 users
are absent or away from their seats, the Dterm SP30 can answer the
call automatically and record the message of the calling party. The
recorded message is saved to the PC. The recorded message can be
played from the Call Log Panel as in the case of recording by PC.
Step 1
Right-click the Recording button to display the following menu.
.
Step 2
Select MemoRec on the menu. Setting of Message Memo is completed.
When the recording is started, the following dialog appears.
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3-Party Conference
During a call in-progress, a 3-party conference call can be conducted by
calling another party.
Step 1
Establish a telephone call to the person with whom you want to
converse. See Figure 4-81.
Example: Person A and Person C are conversing.
Step 2
Click the Transfer button located at Person C’s device. A hold tone is
sent to Person A.
Step 3
Person C originates a call to Person B, and conversation begins with
Person C and Person B.
Step 4
Person C clicks the 3-Party Conference button. Conversation among
Persons A, B, and C begins.
Figure 4-81 3-Party Conference Function Example
B
A
Hello!
C
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Information Window
The Information Window consists of three displays:
• Line Display
• Member Display
Line Display
Register frequently used Lines/Functions on the Function Key Panel to
display as many as twelve buttons. They can be used without displaying
the Function Key Panel. See Figure 4-82.
Figure 4-82 Line Display Example
This button
is selected.
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Setting a Line Display Button
The Line Display button can be set by:
• Setting Using Drag and Drop. See Figure 4-83.
• Setting Using Copy And Paste. See Figure 4-84.
• Editing a Button Name and Pop-up Display.
Figure 4-83 Set Using Drag and Drop Example
Drag & Drop
Figure 4-84 Set Using Copy and Paste Example
Step 1
Right-click any set button and select the Setting option when the pop-up
menu appears. See Figure 4-85.
If a button is not set, a pop-up menu will not appear when the button is right-clicked.
NOTE
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Figure 4-85 Line Display Setting Example
—The number of characters that can be set are:
Step 2
Button Name (Label):
50 characters maximum for entry, up to 1624 characters display on a button
depending on the font or case of the
characters used.
Pop-up:
This is the displayed information that will
“pop-up” when the cursor is placed over
the button. This is a “bubble help” action,
also known as a “tool tip”.
Enter the Label and Popup field values on the Display Setting screen
(Figure 4-86) and click the Set button.
Click the Set to Default button to return to the default settings.
NOTE
Figure 4-86 Display Setting Example
When the Label and Popup field settings are changed, the setting of the button
located in the Function Key Panel is also automatically changed at the same time.
NOTE
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Member Display
The Member Display function is used to originate or transfer frequently
used numbers using the one-touch operation. This function provides two
sides:
• Member 01
• Member 02
Each side has 11 members, and a total of 22 members can be set. See
Figure 4-87.
Figure 4-87 Member Display Example
When either are selected.
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Figure 4-88 Member Display When Connected to Optional Presence Server
The status of other Dterm SP30 users is displayed only when the
optional Presence Server function is used. See Table 4-5. For details,
contact your PBX administrator.
Table 4-5 Dterm SP30 User Status Indicator Icons
Icon
Status
Present
Description
The other party is available to take a call.
Busy
The party is in conversation with another party.
Away
The party is away (having clicked their Away button).
Logged Off
The party's PC is turned off or the Dterm SP30 has not been
started.
The party is defined in the Presence Server but has never logged
Unconfirmed in successfully.
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Setting presence status “Away” with selecting the reason
Step 1
NOTE
Right-click the Presence button. Figure 4-89 displays.
The Presence icon, and Presence tab, will only be available if this option was setup
in the Dterm SP30 configuration file. This is normally setup and suppled by the
Dterm SP30 system administrator. The Presence tab may not be available to the
Dterm SP30 station user.
Figure 4-89 Selecting Away Reason
Step 2
Select the Away reason from the pop-up menu. Away reason (seen in
Member Display popup at other Dterm SP30 station, when you are
Away)
Setting presence status “Away” automatically
When the screen saver begins or when there is no activity from the
keyboard or mouse during a preset time period, Dterm SP30 will
automatically move into the Away status. To set the period before
moving into the away status:
Step
NOTE
Modify Automatically set out of seat identication (1-60) (in minutes)
on the Presence tab of the Configuration panel.
See User Setting for additional setting information.
If Dterm SP30 in Away status exits while maintaining the absence reason, the
absence reason which user is set will remain in the server.
Position mouse cursor over the “Away”/“LoggedOff” status symbol to
display the Away/Absence Reason specified by the party.
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Setting a Member Display Button
Step 1
Right-click the applicable button to be set and choose the Setting option
from the pop-up menu. See Figure 4-90.
Figure 4-90 Setting a Member Display Button Example
Step 2
Enter the Number, Name, Popup, and Mail Address field values on the
Member Setting screen then click the Setting button. See Figure 4-91.
Figure 4-91 Member Setting Example
—The number of characters that can be set are:
Number:
24 characters maximum
Name:
50 Characters maximum for entry, 16 - 24
displayable on button depending on the
font or case of characters used.
Popup:
This is the displayed information that will
“pop-up” when the cursor is placed over
the button. This is a “bubble help” action,
also known as a “tool tip”.
Mail Address:
100 Characters maximum (E-Mail
Address)
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The Name and Popup fields can be left empty. If they are omitted, they are
automatically registered using the following rules.
NOTE
• When only the Number field is entered, the Name and Popup fields are
automatically set.
Name: The entered number is automatically set.
Popup: The entered number is automatically set.
• When the Number and Name fields are entered, the Popup field is automatically
set.
Popup: The field is automatically set.
Example: When setting the Number field as “1234” and the Name field as “NEC”,
then “NEC(1234) is automatically set for the Popup field.
• When the Number and Popup fields are entered, the Name field is automatically
set.
Name: The number entered is automatically set.
Step 3
A call can be initiated by simply clicking the button set using the mouse
device. See Figure 4-92.
Figure 4-92 Member Setting - Initiating a Call Example
Calling
—To delete the setting, right-click the desired button and select the
Delete option from the pop-up menu. See Figure 4-93.
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Figure 4-93 Member Setting - Deleting a Setting Example
Moving and Copying the Member Button Setting Data
Step 1
To move the setting data within the member display (Member 1 or
Member 2), simply drag and drop the setting data. See Figure 4-94.
Figure 4-94 Member Display - Drag and Drop Setting Data Example
Drag & Drop
—When the already registered Member button A is moved to another
Member button B, the Member button B is automatically shifted to the
next location C.
Step 2
To copy the setting data between member displays (Member 1 and
Member 2), select the Copy option, then the Paste option from the popup menus displayed when the setting is right-clicked. See Figure 4-95.
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Figure 4-95 Member Display - Copying Setting Data Example
Using a Member Button
• Originate a call simply by clicking the Member button (see
Figure 4-96).
Figure 4-96 Clicking the Member Button Example
• Originate a call by dragging and dropping the button to the Call
button (see Figure 4-97).
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Figure 4-97 Dragging and Dropping the Member Button Example
Drag & Drop
• Originate a call by right-clicking the button and selecting the Call
option from the pop-up menu (see Figure 4-98).
Figure 4-98 Right-clicking the Member Button Example
• Transfer a call by clicking the member button during the conversation
(see Figure 4-99).
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Figure 4-99 Transfer a Call Using the Member Button Example
• Transfer a call by right-clicking the member button and selecting the
Forward To option from the pop-up menu during the conversation
(see Figure 4-100).
Figure 4-100 Transfer a Call by Forwarding Example
• Open the Short Message Send screen by right-clicking the member
button and selecting the Message Send option from the pop-up
menu (see Figure 4-101).
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Figure 4-101 Short Message Send Example
• Open the New Message screen by right-clicking the member button
with E-mail address and selecting the E-Mail Send option from the
pop-up menu.
Figure 4-102 E-Mail Send Example
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Function Key Panel
The Function Key Panel (Figure 4-103) has the line and function buttons
set with the PBX. From Function Key Panel panel, a button name and
pop-up can be changed.
Figure 4-103 Function Key Panel Example
Table 4-6 Function Panel Line Button Icons Descriptions
Icon
Description
• Not Used. Icon color band is GREY.
• Terminating. Icon color band blinks RED.
• In use by a user other than yourself. Icon color band blinks
RED.
• User other than yourself is in a Hold status. Icon color band
blinks RED.
• You are conversing. Icon color band blinks BLUE.
• You are in a Hold status. Icon color band blinks BLUE.
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Answering a Call
When a incoming call is received, the color band of a button blinks RED
(see Figure 4-104). Clicking this button enables a response to be made.
When the incoming call is answered, the button’s color band turns BLUE.
NOTE
Additionally, answering an incoming call that terminates to a user other
than yourself is possible.
Figure 4-104 Function Key Panel - Answering a Call Example
Blinking
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Editing a Button Name and Pop-up
Step 1
Right-click the button to be edited and select the Setting option from the
pop-up menu (see Figure 4-105).
When a button is selected that has not been set, the pop-up menu will not display.
NOTE
Figure 4-105 Edit a Button Name and Pop-up Example
Step 2
Enter Label and Popup field values on the Display Screen, then click the
Set button.
Click the Set to Default button to return to the default values.
NOTE
• The button Name / Label is a 50 characters maximum entry field, 16 - 24 characters
display on the button depending on the font or case of characters used.
• The Popup is the displayed information that will “pop-up” when the cursor is placed
over the button. This is a “bubble help” action.
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Example:
Changing Mr. Maeda to Mr. Sato
Figure 4-106 Function Key Panel - Changing a Name Example
Changing Mr. Maeda to Mr. Sato
Mr. Maeda has changed
to Mr. Sato
Note: If the button changed exists in the line display,
the button in the line display is automatically changed.
Changing Mr. Maeda changes
to Mr. Sato
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Using the ACD function
Step 1
Right-click the function key button and select Flex Panel from the popup menu.(See Figure 4-107)
The popup menu is available only when the ACD Terminal option has been selected
within DtermSP30Config.
NOTE
Figure 4-107 To Display the ACD Function key panel
Step 2
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Figure 4-108 displays.
4-84
Figure 4-108 Fixed function key panel for ACD Example
IPS Flex Panel
IPX Flex Panel
Table 4-7 Keys of Fixed function Key Panel Descriptions
Key
Description
A1-A8
Fixed Function Key
B1-B8
User Assignable Function Key
Remarks
• Pre-defined (Programmed at the
PBX) features button
• These buttons can be copied to the
Line Display.
• Lines/Functions on the Function
Key Panel can be copied and used
as Line Display.
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Short Messages
A message can be sent to another user where the Dterm SP30 is active.
The user who has received the message can return the message intact
to the sender after checking the message on the Short Message Log
Panel (Figure 4-109).
Figure 4-109 Short Message Log Panel Callout
Table 4-8 Short Message Log Panel Components Descriptions
No.
1
Component
Type
Description
Displays the type of the sending/
receiving result as a mark.
Indicates a message has been sent.
Indicates a message was received,
and
has not been opened.
Indicates a message was received,
and
was opened.
Indicates an error.
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2
Date & time
Displays the date when the message was
sent or received.
3
Number
Displays the station number where the
message was sent or received.
4
Name
Displays the name of the user who sent
or received the message.
5
Content
Displays the content of the message sent
or received.
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No.
Component
Description
6
Message Information - Date & time
Displays the date of the message
selected from the list.
7
Message Information - Number
Displays the station number of the
message selected in the list.
8
Message Information - Name
Displays the name of the message
selected in the list.
9
Text Display Area
Displays the content of the message
selected from the list.
Figure 4-110 Short Message Sending Panel Callout
3
4
5
6
1
2
7
8
Table 4-9 Short Message Sending Panel Components Descriptions
No.
Component
Description
1
Destination List Box
Set the destination number to send Short
Message. (A maximum of 8 members
can be set.)
2
Sending Message Input Box
Input the message to be sent.
3
Number Setting Box
Input the number of destination.
4
Add Button
Add the number entered in the Number
Setting box to Destination List.
5
Delete Button
Delete a destination number from
Destination List.
6
Stylized Sentence List
Sentences frequently used can be
registered. This enables the relevant
character string to be easily inserted into
the sending message to be input.
The character strings of this list can be
edited, added, or deleted.
7
To the Sending Message
Used to insert a selected stylized
sentence into the sending message.
8
To the Stylized Sentence List
Used to register the character string
selected with the sending message input
box in the stylized sentence list as the
stylized sentence.
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Sending a Short Message
Step 1
Right-click the Information Window (Member) button and select the
Message Send option. The Short Message Sent window appears (see
Figure 4-111).
Figure 4-111 Information Window Display Example
—Another method is to click the Message log button to display the Short
Message Log Panel, and select Message > New Message on the
menu bar, or click the New Message button located at the bottom of
the screen. See Figure 4-112.
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Figure 4-112 Display by Clicking the Short Message Button Example
Click
Click
Step 2
Enter the number of the target party into the Number Setting box. Then,
the entered number is added to the Destination List by clicking the Add
button.
Use one of the methods shown in Figure 4-113 to enter the message.
—Enter the message directly into the message input box.
—Select the relevant character string from the stylized sentence list and
click << to insert the string.
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Figure 4-113 Sending a Short Message - Entering a Message Methods
Entering the message directly.
1
Select the
relevant
character
string.
2
Click <<
Select the relevant character string from the list.
Step 3
When the destination and the sending message are entered, the Send
button becomes active. Click the Send button to send the message to
the destination. See Figure 4-114.
Figure 4-114 Short Message Send
Click the send button
to transmit the message.
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Step 4
Figure 4-115 displays indicating the message has been transmitted.
Figure 4-115 Dterm SP30 Message Transmission Complete
Destination Number
Editing the Stylized Sentence List
The stylized sentence list can be edited using the Edit, Add, or Delete
buttons.
Edit
Step 1
Select the stylized sentence to be edited and click the Edit button. The
Message Template input screen displays (see Figure 4-116).
Step 2
Edit the sentence, then click the OK button.
Figure 4-116 Editing a Stylized Sentence Example
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Add
Step 1
Click the Add button. The Message Template screen displays (see
Figure 4-117).
Step 2
Input the new stylized sentence, then click the OK button.
Another method is to select the character string from the sending message input box
and then click the >> button.
NOTE
Figure 4-117 Adding a Stylized Sentence Example
Click
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Delete
Step
Select the stylized sentence to be deleted, then click the Delete button.
See Figure 4-118.
Figure 4-118 Deleting a Stylized Sentence Example
Click
Receiving a Short Message
When a message is received, the Short Message button on the Main
Panel blinks informing the user that a message has arrived (Figure 4119).
Figure 4-119 Short Message Received Example
Blinking
The Short Message tab located on the Configuration Panel can be set
(whether or not pop-up is specified to occur at reception) to specify
whether the message box is to be popped up. When the message is
received, the user is informed that the message has arrived.
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• UsePopup Check Box Not Selected
The Short Message button located on the Main Panel blinks, and the
Short Message Log Panel is minimized and stored on the Task Bar.
Step 1
Click the Task Bar, or click the Short Message button on the Main Panel
that is blinking.
Step 2
The Short Message Log Panel appears (Figure 4-120) and the Short
Message button on the Main Panel disappears.
Figure 4-120 UsePopup Check Box Not Selected Example
Click
• UsePopup Checkbox Selected
The Short Message button located on the Main Panel blinks, and a
pop-up message box displays notifying the user a message has
arrived.
Step
Click the Read Message button (Figure 4-121) to display the Short
Message Log Panel.
Figure 4-121 Short Message Receiving Notification
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Replying to a Short Message
To reply to a message that has arrived:
Step 1
Select the message from the Short Message Log Panel and click the
Reply button. The Short Message Sending Panel (Figure 4-122)
displays.
Figure 4-122 Short Message Log Panel - Replying to a Message Example
Step 2
The number of the sending source is set to destination (To:) and the
message is copied.
Step 3
The message can now be returned using the same steps as those for the
“Sending a Short Message” on page 4-87.
Setting the History Retention Period
The message, whose specified retention period has elapsed, can be
automatically deleted. To set the history retention period:
Step
Modify the Preservation days of message log (1-30) on the Short
Message tab of the Configuration panel.
See “User Setting” on page 4-108 for additional setting information.
NOTE
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Dterm SP30 Call Log
The Call Log Panel displays the session information on incoming and
outgoing calls, including cases where the call was not answered.
The log displays incoming and outgoing call activity for session results
(answer / no answer), time and date, telephone numbers, duration, and
short memo input on or about the session.
By selecting an entry and doing a right mouse click a pop-up menu
appears (Figure 4-123). From the pop-up menu select Dial/Transfer >
Edit > Delete to enable the redial/transfer a number, input a session
memo, or delete the entry from the log features.
The report columns can be sorted on by clicking on a column heading.
This will reorder the information in the log for quick reference depending
on your search and display needs.
From the action bar of the call log, you can select the File option to save
the log as a CSV format file.
Figure 4-123 Example Call Log Panel
Table 4-10 Call Log Panel Description
Item
Type
Description
Remarks
Displays a history type as a mark.
- 3-way Conference
Note: The marks are explained in the
- Origination Call
Remarks column.
- Origination (no
conversation)
- Answer Call
- Termination (No
Answer)
Date and Time
Displays the starting times of the
conversation.
Number
Displays the destination telephone
numbers.
Duration
Displays times of the conversations.
Dterm SP30 User Guide - Issue 1
Displays telephone
numbers or VMS number.
4-96
Item
NOTE
Description
Rec
Recording Flag.
Memo
Displays memos if they are present.
Remarks
@ indicates one or more PC
Recordings are associated
with this call.
A comma character used to pause a dial string in outbound calls originating from
Dterm SP30 will not be displayed or stored in the call log (Number column). For
situations where a comma character must be used (to insert a Pause, for example)
during manual keypad entry, drag and drop, or to setup a speed dial key, that same
dial method must be used instead of using the Call Log to redial that number.
Origination/Transfer
Step 1
Select a log entry.
Step 2
Right-click the entry using the mouse device and select the Dial/
Transfer option from the pop-up menu to originate the information to a
destination. See Figure 4-124.
Figure 4-124 Dterm SP30 Call Log - Dial/Transfer
—In the idle status, the information is originated to the telephone number
of the selected log entry.
—During conversation, the information is transferred to the telephone
number of the selected log entry.
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Session Memo
Step 1
Select a log entry.
Step 2
Right-click the log entry using the mouse device, and select the Edit
option from the pop-up menu. See Figure 4-125.
—A memo displays in the Memo field when entered.
Figure 4-125 Dterm SP30 Call Log - Memo
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Deletion
Step 1
Select the log entry.
Step 2
Right-click the log entry using the mouse device, and select the Delete
option from the pop-up menu to delete the log entry. See Figure 4-126.
Figure 4-126 Dterm SP30 Call Log - Delete
Member Registration from Call Log
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Step 1
Display the DtermSP30 Call Log screen first. Select a target log to be
registered to the Member button, and then display the right-click menu.
Select the Add Member option on the menu.
Step 2
When the Member Setting dialog is displayed, enter the necessary
information.
The new members are automatically registered to the idle buttons in the
direction from top to bottom.
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Video Conference
Use the Video Conference function when a user wants to hold a video
conference. Both session parties must be Dterm SP30 terminals for the
video conference feature to work.
Figure 4-127 Video Panel
Called Party
Caller
Step 1
Initiate a telephone call to the party with which you want to hold a video
conference.
Step 2
Click the Video Conference button.
The connection may be rejected depending on the setting of the calling user. For
additional details, see “Video Tab” on page 4-115.
NOTE
Step 3
NOTE
WARNING
The video conference starts.
The Video Conference function works only with other Dterm SP30 stations that are
extensions within the local PBX. The Dterm SP30 Video Conference function
requires that connection points be Peer-to-Peer.
Closing the Video Conference Panel does not stop transmission of video to the other
party, your video panel will close, however they will still be able to see you. Once a
video session is started, you must terminate the call to completely disable the video
broadcast.To restart the Video transmission during the same call, click the Video
Conference button.
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Application Cooperation
Use the Application Cooperation panel to start the Application
Sharing, White Board, File Transfer, or Chat functions. See Figure 4-128
and Table 4-11.
Figure 4-128 Application Cooperation Panel
1
2
Table 4-11 Application Cooperation Functions Description
No.
NOTE
Name
Description
1
Application Sharing Button
Starts the Application Sharing
function.
2
White Board Button
Starts the White Board function.
3
File Transfer Button
Starts the File Transfer Function.
4
Chat Button
Starts the Chat Function.
5
Exit Button
Closes the Application Cooperation
Panel.
Step 1
Initiate a telephone call to the desired contact.
Step 2
Click the Application Cooperation button on the Main Panel.
Step 3
Click the desired function button in the Application Cooperation Panel.
Step 4
The selected function can now be used.
The Dterm SP30 Application Cooperation functions (Application Sharing, White
Board, File Transfer and Chat) work only with other Dterm SP30 stations that are
extensions within the local PBX. The Dterm SP30 Application Cooperation functions
require that connection points be Peer-to-Peer.
Use of Chat in 3-Party Conference is limited to the first two stations in the call. To use
Chat with three or more stations, the 6/8 party conference feature must be
configured and used.
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Call Forwarding Setting
Specifying a transfer destination on the Call Forward setting panel
enables the following four transfers (see Figure 4-129):
• Call Forwarding - All Calls
• Call Forwarding - Busy Line
• Call Forwarding - Don’t Answer
• Logged Out Transfer
Each transfer needs to be registered for a function button using the PBX
key assigned data.
Figure 4-129 Call Forward Setting Panel - Present Settings Tab
The following procedure displays the Call Forward Setting Panel used
when the Call Forwarding — Busy Line tab is selected.
The setting contents are the same for all types.
NOTE
Step 1
Click the tab for the Call Forwarding setting to be done. See Figure 4130.
Figure 4-130 Call Forward Settings - CF-A and CF-B Tab
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The number of settable characters are:
Step 2
NOTE
—Memo
50 characters maximum
—Number
24 characters maximum
Enter the Transfer Destination Name (optional) and the Transfer
Destination Number. See Figure 4-131.
A maximum of four Transfer Destinations can be set in advance for future selection,
as required. These four fields are selectable and changeable at any time by the user.
The fifth field for a call forwarding type is used by the Dterm SP30 application and is
not user editable from this Call Forward panel. When a call forward operation is done
manually from the main panel instead of the Call Forward panel, and the number
entered is not already one of the pre-configured numbers of the other four fields,
then this number will be visible in the fifth field and be the one in effect for the call
forward type until canceled or a new number is designated (manually or from preconfigured fields in the panel).
Figure 4-131 Call Forward Settings - Transfer Destination Name and Number
Step 3
Click the radio button located at the left end of the item to be specified as
the Call Forward destination. See Figure 4-132.
Figure 4-132 Call Forward Settings - Radio Button Selection
Step 4
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Click the Set button. See Figure 4-133.
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Figure 4-133 Call Forward Settings - Set
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Call Forwarding - All Calls
The Call Forwarding - All Calls feature permits all calls destined for the
Dterm SP30 station to be routed to another station regardless of the
busy or idle status of Dterm SP30. Figure 4-134 displays how the button
changes if the feature is already set.
Figure 4-134 Call Forwarding - All Calls Button Display
to
The color band of the button where the Call Forwarding - All Calls
feature is assigned on the function key panel turns RED. See Figure 4135.
Figure 4-135 Call Forwarding - All Calls Function Key Panel
The color band
turns RED.
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Call Forwarding - Busy Line
The Call Forwarding - Busy Line feature permits a call to a busy Dterm
SP30 station to be immediately forwarded to a predesignated station.
See Figure 4-136.
Figure 4-136 Call Forwarding - Busy Line Function Key Panel
The color band
turns RED.
Call Forwarding - Don’t Answer
The Call Forwarding - Don’t Answer feature permits a call to an
unanswered Dterm SP30 station to be forwarded to a predesignated
station if Dterm SP30 does not answer within a predetermined amount
of time.
The color band of the button where the Call Forwarding - Don’t Answer
feature is assigned on the Function Key Panel turns to RED. See Figure
4-137.
Figure 4-137 Call Forwarding - Don’t Answer Function Key Panel
The color band
turns RED.
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Logged Out Transfer
The transfer occurs when Dterm SP30 is not running or has not yet
logged in.
The color band of the button where the Call Forwarding - Logged Out
feature is assigned on the Function Key Panel turns to RED. See Figure
4-138.
Figure 4-138 Logout Transfer Function Key Panel
The color band
turns RED.
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User Setting
The Configuration setting contains the following tabs:
• Call Tab
• Receive Tab
• Sound Tab
• Video Tab
• Short Message Tab
• Recording Tab
• Presence Tab
• Display Tab
• User Tab
• Device Tab
• Detail Tab
Call Tab
When a predetermined number is used (up to three digits from the
beginning), dialing can be made by prefixing the specified number (up
to three digits) to it. See Figure 4-139.
Figure 4-139 Call Tab
These conditions can be specified for the above specification:
• Whether or not the number to be dialed is confirmed at dialing
• Not adding the specified number to a specific number (up to four
digits)
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This setting is valid only for the origination operation where the member button is
dragged and dropped to the Speech button.
NOTE
Step 1
Select the Prefix a number beginning with A, with the value in B
checkbox.
Step 2
Enter numbers into the A and B fields (up to 3 digits).
A may have no digits (blank), 1, 2, or 3 digits. B must have 1, 2, or 3 digits.
NOTE
Step 3
Select the Confirm when dialing checkbox to select the number to be
dialed. Figure 4-140 displays during each dialing enabling the user to
determine whether the specified number is to be added.
Figure 4-140 Dterm SP30 Add Number Confirmation Screen
Step 4
Dterm SP30 User Guide - Issue 1
Select the Do not prefix a number beginning with C, with the value in
B checkbox and enter a number into the C field. The number beginning
with C is excluded from the numbers specified in Step 1.
4-110
Figure 4-141 When setting Call Forward-All Calls, that display the Confirmation Message Checkbox
As a protection against the setting of Call Forwarding - All Calls by
operation mistake, the confirmation message is displayed when Call
Forwarding - All Calls is set.
Example:
When this checkbox is checked:
Click
Click
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Receive Tab
The first group of options on the Receive Tab allow a user to specify
how Dterm SP30 is to respond if a call is received while Dterm SP30 is
minimized to the System Tray. This tab also provides an option that
allows the SP30 user to answer incoming calls to secondary lines by
lifting the optional USB Handset from its cradle.
Figure 4-142 Configuration - Receive Tab
When Panel is Minimized to System Tray
• Maximize the panel if a call is received to the primary extension.
Enable this option to maximize the Dterm SP30 panel when a call is
received at the primary extension. This will not be enabled as a
default. The System Tray icon will just blink when a call is received,
without maximizing the Dterm SP30 panel.
• Maximize the panel if a call is received on the secondary extension.
Enable this option to maximize the Dterm SP30 panel when a call is
received at a secondary extension (if defined to Dterm SP30). This
will not be enabled as a default - the System Tray icon will just blink
when a call is received, without maximizing the Dterm SP30 panel.
— Select ALL
The panel is displayed for all incoming calls to the secondary
extension.
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— Select Line No
When this checkbox is checked, the panel is displayed for incoming
calls to the specified Line Number.
If specifying multiple Line Numbers:
Separate each Line Number by a comma, or use a hyphen between
the first Line Number and the last Line Number.
Example:
2,3,4: Line Number 2, 3 and 4 are specified.
2-: All Line Numbers except Line Number 1.
2-10: Line Numbers from 2 to 10 are specified.
Line display automatic change Setting
When receiving a call, Information window of the Main panel
automatically changes to the Line Key display.
• Prime Line
When an incoming call is terminated to the Prime Line, the
Information window of the Main panel automatically changes to the
Line Key display.
• Sub Line
When an incoming call is terminated to the Sub Line, the information
window of the main panel automatically changes to the Line Key
display.
• For use with USB Handset only: Lifting handset will answer calls to
secondary extension. (When not selected, lifting USB Handset will
answer incoming calls on primary extension only.)
Enable this option only if the optional USB Handset is attached. Lifting
the handset from its cradle will answer incoming calls to the
secondary extension (if defined to Dterm SP30). This will not be
enabled as a default - only incoming calls to the primary line can be
answered by lifting the handset.
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Sound Tab
The options on the Sound Tab (Figure 4-143) allow a user to specify
whether the ring sound for incoming calls should be heard through the
PC speakers instead of the headset and they allow specification of WAV
files that can be used to customize the sounds heard for calls from
extensions, calls from outside phones, and the Hold sound heard when a
party is put on hold.
Figure 4-143 Configuration - Sound Tab
• Use PC Speakers for Ring Sound (instead of Headset)
Allows the Ring Sound heard when a call is received to be routed to
the PC Speakers instead of the Headset (the default). Ring volume
control will not be controllable from SP30 main panel volume control
buttons when the incoming ring is redirected to an external device
(desktop speakers). The OS sound properties controls the sound
device and devices in the Audio tab, and SP30 controls the devices in
the Voice tab. In addition, when a mixed environment is used to have
one device play incoming ring tone (system speakers as example) and
then have the voice redirected to a difference device (handset or
headset), the device setup for the redirection of the incoming ring
tone must be able to support this redirection. Not all devices are
capable of this functionality.
• WAV file for Ring Sound of calls from Extensions
Specifies the path and file name to an optional .WAV file to be heard
when a call is received from an extension on the same PBX. Use the ..
button to Browse to the .WAV file of choice. Ring tone may be
controlled by PBX programming, as such selections setup in this field
may not have any effect. Contact the PBX system administrator as
required.
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• WAV file for Ring Sound of calls from Outside Phones
Specifies the path and file name to an optional .WAV file to be heard
when a call is received from an outside phone. Use the .. button to
Browse to the .WAV file of choice. Ring tone may be controlled by PBX
programming, as such selections setup in this field may not have any
effect. Contact the PBX system administrator as required.
• WAV file for Hold Sound
Specifies the path and file name to an optional .WAV file to be heard
when a party is put on Hold. Use the .. button to Browse to the .WAV
file of choice. Ring tone may be controlled by PBX programming, as
such selections setup in this field may not have any effect. Contact
the PBX system administrator as required.
Ensure the WAV files satisfies the following specifications:
NOTE
• Audio format: PCM
• Average data ratio: 16 kb/s
• Sampling frequency: 8 kHz
• Sampling size: 16 bits
• Channel: Monaural
• For Trunk calls from outside phones: See Chapter 7-Service Conditions for
additional PBX programming considerations.
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Video Tab
The video settings available are (see Figure 4-144):
• At connection, perform connections allowed permission.
• At connection, allow connection unconditionally.
Figure 4-144 Configuration - Video Tab
Step 1
To control permission for a video connection, select the Prompt for
acceptance / start of incoming video conference request radio
button. Figure 4-145 displays.
Figure 4-145 Videoconferencing Connection Confirmation
—Click the Permit button to allow a connection.
—Click the Don’t permit button to not allow a connection.
This enables the video conference connection to be controlled.
When the Don’t permit button is clicked, Figure 4-146 displays for the destination
location to indicate the connection has been rejected.
NOTE
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Figure 4-146 Videoconferencing Connection Refusal
WARNING
Step 2
To allow an unconditional video connection, select the Always accept
video conference request radio button.
Step 3
The video conference begins without displaying the permission screen
(Figure 4-145).
Closing the Video Conference Panel does not stop transmission of video to the other
party, your video panel will close, however they will still be able to see you. Once a
video session is started, you must terminate the call to completely disable the video
broadcast.To restart the Video transmission during the same call, click the Video
Conference button.
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Short Message Tab
The Short Message (Figure 4-147) settings available are:
• Pop-up notification does or does not occur at message reception.
• When the number of Short Message is added, the confirmation
message is displayed.
• Set the number days short messages should be retained before
deletion from log.
Figure 4-147 Configuration - Short Message
• Enable pop-up notification when a Short Message is received.
This specifies that a pop-up notification is to occur whenever a Short
Message is received from another Dterm SP30 station. This option is
disabled as a default.
• When the number is added, the dialog is displayed.
When the number is added, the confirmation message can be displayed.
This option is disable as a default.
• Delete Short Messages from Log after ___ days (1-30).
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This specifies the number of days Short Messages are to be retained
in the Short Message Log before they are automatically deleted.
Values in the range of 1 to 30 days may be specified. The default is
14 days.
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Recording Tab
The options available on the Recording tab (Figure 4-148) allow the
user to specify where PC Recording files will be stored and when they
will be deleted.
Figure 4-148 Configuration - Recording Tab
• Deletion of PC Recording Files
— Delete PC Recordings when associated Call Log records are
deleted
Select this option to specify that PC Recordings should be deleted
when their associated Call Log records are deleted.
— Do not Delete PC Recordings
Select this option to specify that PC Recordings should not be
deleted when their associated Call Log records are deleted. The
recordings can still be retained until manually deleted, using
Windows Explorer, for example.
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• Location of PC Recordings
This option allows the user to specify the folder to which PC Recording
files will be written. Use the ... button to browse to the folder of
choice.
• Message memo setting
— Time until automatic responding(3-15)_Seconds
The time between receiving the incoming call and starting the
automatic answering function can be specified in the range 3 to 15
seconds. (default: 5 seconds)
— Recording Time(30-120)_Seconds
Recording time of Message memo can be set in the range 30 to 120
seconds. (default: 30 seconds)
— Response Message File
The message to be played for the automatic answering function
can be specified. Specify a file name.
• Voice Mail Cooperation (Effective only at the time of Voice Mail
use)
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Presence Tab
NOTE
This tab exists in Config Settings only when the Use Presence option has been
enabled in DtermSP30Config to allow connection to a Presence Server (NEC's
OpenWorX Location Status [for North America only]).
The absence reason set up on this panel takes effect in two steps:
Step 1
After pressing the Presence icon (not right-clicking the mouse), the
buddy icon on others stations members list of this station will show in
red, and pop-up will show leaving seat.
Step 2
When and only when the station is logged off / shutdown, will the pop-up
on other stations show the reason selected or the custom message
created on this panel.
The options available on Presence tab (Figure 4-149) allow the user to
specify whether or not incoming calls will be refused by Dterm SP30
when the user is away (not present), and to specify an Absence Reason.
Figure 4-149 Configuration - Presence Tab
• When Presence button is selected and flashing, activate the
DND (Do Not Disturb) feature.
— This feature could be activated only when Do Not Disturb key is set
on the function panel.
• Absence Reason (seen in Member Display popup at other Dterm
SP30 stations, when you are away).
— None
The specifies a non-specific reason for being away.
— Business trip
This specifies that the Dterm SP30 user is Away due to a business
trip.
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— Vacation
This specifies that the Dterm SP30 user is Away due to a vacation.
— Out temporarily
This specifies that the Dterm SP30 user is Away but will return
shortly.
— (Input field)
This allows entry of any text the user wants to display as an
Absence Reason when Away.
• Reason for absence will not be cleared if DtermSP30 is
restarted.
This specifies that the absence reason which the user has set will
remain whenever the DtermSP30 is restarted.
• Automatically set out of seat indication(1-60)
When the screen saver begins or the no activity from the keyboard or
mouse is detected, during the preset time period, Dterm SP30 will
automatically move into the Away status. This specifies the time
period (in minutes) before moving into the away status. Values in the
range of 1 to 60 minutes may be specified. The default is 10 minutes.
NOTE
• May not operate with 3D screen saver (such as 3D text, 3D pipe, channel screen
saver etc.).
• When Automatic Away function is active, the Away reason is automatically set as
None.
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Display Tab
The options available on the Display tab (Figure 4-150) allow
specification of options that affect when the 10-Key Keypad will be
displayed, when the main Dterm SP30 panel will be normalized (from a
minimized state), how Name and Station number info for incoming calls
will be displayed and a Hot Key for de-minimizing Dterm SP30.
Figure 4-150 Configuration - Display Tab
• Display 10-key keypad when “After Record” function is used to
end a Voice Mail recording.
Enable this option to open the 10-key Keypad after completing a
recording.
• Display main panel if minimized to system tray when going
offhook (USB handset use only).
When the optional USB Handset is attached, enabling this option will
cause the main DtermSP30 panel to be displayed when the handset is
lifted from its cradle.
• Enable alternating Two-Step display of Extension and Name in
LCD panel (affects the Compact Panel only).
When this option is enabled and the Dterm SP30 Compact panel is
displayed, the LCD will alternately flash the Extension and Name. The
Name value associated with an Extension must be programmed into
the switch by the PBX Administrator.
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• Hot Key to restore minimized panel from System Tray
Not Used
Press CTRL twice
Press CTRL three times
Press CTRL four times
— When Hotkey is used, place input cursor in LCD.
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User Tab
The User Tab settings available for the Short Message Log Panel and for
login are (see Figure 4-151):
• Set a user name.
The user name displays in the Name field of the Short Message Log
Panel.
• Enter a login ID and password for login.
• Enter only a password for login.
• Perform a login without entering a login ID and password.
Figure 4-151 Configuration - User Tab
Step 1
Enter a name or nickname in the User Name field.
—The name input will display in the Name field of the Short Message
Log Panel. The name displayed when using the “chat” feature is the
name created and configured in NetMeeting.
Step 2
To be able to manually input a login identification and password, uncheck
the AutoLogin checkbox, or set spaces in both the LoginID and
Password fields.
Step 3
To enable the input a password only, select the AutoLogin checkbox
and make a LoginID entry only.
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Step 4
NOTE
To login without an input (the login screen will not appear), select the
AutoLogin checkbox and enter information to the LoginID and
Password fields.
When the ACD Terminal option has been selected within DtermSP30Config, the use
of the short message text feature may require the entry of your “myline” station
number into the LoginID field. If you do not wish to use the AutoLogin feature, but
will be using the short message text feature then first select the AutoLogin
checkbox, enter your myline number into the LoginID field, and then deselect the
AutoLogin.
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Device Tab
This tab exists in Config Settings only when there is more than one network
interface card in PC.
NOTE
The Device tab settings available are: (see Figure 4-154):
• Selecting the Network interface card
• Selecting the IP Address
Figure 4-152 Configuration - Device Tab
• Select NIC / IP Address
When this option is enabled, User can select the Dterm SP30 will use
and send to the PBX the MAC address and IP address which is selected
in Network Interface / IP Address drop-down list. This option is
normally disabled, allowing the Dterm SP30 to use the actual MAC
address of the PC's network adapter for terminal identification.
— Network Interface
— IP Address
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Mail Tab
Select either normally used e-mail software or Dterm SP30 built-in email.
The recorded file on the PC can be sent as an attached file
NOTE
Figure 4-153 Configuration-Mail Tab
• Send Mail button on PC Recording panel
— Use this PC’s MAPI-compliant e-mail program.
— Use DtermSP30’s built-in e-mail.
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Detail Tab
The Detail tab settings available are (see Figure 4-154):
Figure 4-154 Configuration - Detail Tab
• Convert keyboard number pad's [ / ] key to a [ # ] key. (Affects
DtermSP30 input only.)
This option specifies that the keyboard number pad's [ / ] (divide) key
should be translated to a # character when inputting data to Dterm
SP30.
The keyboard's other [ / ] key will continue to generate a "/" character if used.
NOTE
• At the end of a call, hang up automatically when the other
party has hung up.
This option specifies that Dterm SP30 is to hang up automatically at
the end of a call, when the other party hangs up first. When disabled,
the default action requires that the Dterm SP30 user click the Call
button to hang up at the end of a call.
• Operation performed when space bar is pressed (Panel not
minimized)
• No Action
This is the default. Pressing the space bar will not perform any special
operation in Dterm SP30.
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• Answer
This specifies that the space bar can be used to Answer incoming calls
to Dterm SP30. This is the same as clicking the Call button to Answer
an incoming call.
• Call / Answer / Hang Up
This specifies that the space bar can be used for any of three different
operations depending on the circumstance:
— Call
The Space Bar can be used to go off-hook before
entering a number to be dial.
— Answer
The Space Bar can be used to Answer an incoming
call.
— Hang Up
The Space Bar can be used to Hang Up at the end of a
call.
• Address Book
Use the ... button to browse to the e-mail application's address book
for the workstation where Dterm SP30 is installed.
• URL displayed by clicking Logo
Specifies the URL to be displayed by the workstation's Internet
browser when the Dterm SP30 panel's NEC logo bar is clicked.
NOTE
• When any setting filed data is changed, the Apply button is enabled.
• When pressing the Cancel button while the Apply button is enabled, the
confirmation message will be displayed.
• When pressing the Apply button, the settings on all tabs will be saved.
• When pressing the Default button, the settings on the currently displayed tabs will
be reset to the default, and the Apply button is enabled.
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Starting and Ending an Application Cooperation Function
Step 1
When the Application Sharing, White Board, File Transfer, or Chat button
is clicked for the Dterm SP30(A) while a call is in progress, the Dterm
SP30(A) and Dterm SP30(B) Application Sharing, White Board, File
Transfer, or Chat function begins. See Figure 4-155.
Figure 4-155 Application Cooperation Panel Diagram
Application White Board
Sharing
Step 2
Chat
File
Transfer
The Application Sharing, White Board, File Transfer, or Chat
functions end when either of the station’s phone call ends.
Start and End the Video Conference
Step 1
Click the Video Conference button for the Dterm SP30(A) when a
telephone call is being initiated. See Figure 4-156.
Figure 4-156 Video Conference Button Display
Click
WARNING
Step 2
Dterm SP30(A) and Dterm SP30(B) start the video conference.
Step 3
The video conference ends when either of the stations finish the
telephone call.
Even after the Video Conference panel has been closed, the video conference has
not ended. Video transmission will be received by the other party until the call is
ended.
Dterm SP30 User Guide - Issue 1
4-132
Application Cooperation and Video Conference functions can be
impacted by other DtermSP30 operations, as described in Table 4-12.
Table 4-12 Softphone Call Operations Status
Softphone Call Status
Softphone
Operations
In Call
Hold
3-Party
Conference Holding
Held by
Other
Person or
Hold
Recalling Forwarding
Continues
—
—
—
—
—
—
Continues
Continues
—
Held by other person Continues
—
—
—
—
Hold cleared by
other terminal
—
—
—
—
Continues
Other terminal
making a call on the
line being held
—
—
End
End
End
Making a call on
other line during
holding
—
—
Continues
Continues
—
Calling forward
destination
Continues
—
—
—
—
—
—
—
—
Continues
Hold cleared
Response at forward
destination
Note: Meaning of values shown in Table 4-12.
"—" - Operation is impossible while an Application Cooperation or Video Conference
function is running.
"Continues" - Application Cooperation or Video Conference function continues
without impact.
"End" - Application Cooperation or Video Conference function will end when this
operation occurs.
Dterm SP30 User Guide - Issue 1
5-1
5
Other Functions
Chapter Topics
• Using a USB Headset or Handset
• Using a telephone as a Receiver
Using a USB Headset or Handset
Using a USB headset or handset allows the use of the Dterm SP30 with
limited interaction on the workstation and Dterm SP30 application.
Some of the following functions and features listed in this topic will
depend on the capabilities of your particular USB device.
Preparing the USB Device
Step 1
Connect the USB device (handset/headset) directly to a USB port.
One idle USB port is required on the personal computer. Avoid using the handset
through a USB hub, etc.
NOTE
Step 2
If the personal computer is equipped with an audio device other than the
USB handset/headset, perform the following settings:
—Connect the USB handset/headset.
—From the Microsoft Windows Desktop, click the Start button, then
choose Setting > Control Panel > Sounds and Multimedia.
—On the Sounds and Multimedia Properties window, select the Audio
tab. Figure 5-1 displays.
Dterm SP30 User Guide - Issue 1
5-2
Other Functions
Figure 5-1 Sounds and Multimedia Properties - Audio
Change to
devices other
than USB
Audio Device.
Select the
device names
set for you PC.
—Change each of the devices giving priority to Voice Reproduction
and Recording to devices other than USB Audio Device.
NOTE
Select the device names set for your personal computer. Ring volume control will not
be controllable from SP30 main panel volume control buttons when the incoming ring
is redirected to an external device (desktop speakers). The OS sound properties
controls the sound device and devices in the Audio tab; SP30 controls the devices in
the Voice tab.
Some operating systems, e.g. Windows XP, have both an Audio and Voice tab. The
properties can be set differently on each of the tabs. When redirection of incoming
ring tone is desired to go to a different devices, i.e. system speakers, then the Audio
tab should and can be used to select that device. The Voice tab will be used to
select the device that the incoming / outgoing conversation will be directed to. Dterm
SP30 Sound tab has a checkbox to select Use PC Speakers.... in addition to this.
Caution
Redirection of incoming ring tone to a device different then the device used for
conversation must be supported by the manufacture of that device, not all devices
support the redirection of sounds.
Dterm SP30 User Guide - Issue 1
Other Functions
IMPORTANT
5-3
If the USB handset is inserted or extracted, the settings listed in Step 2 may be
changed. To keep the settings unchanged, check the Use only preferred devices
on the Audio tab as shown in Figure 5-2. If this occurs, perform the Preparing the
USB Device settings again.
Figure 5-2 Use Only Preferred Devices
Select this
checkbox to
keep the
settings
unchanged.
Windows XP Users:
REFERENCE
Switch the Sound and Multimedia reference listed above to Sound and Audio
Device, and the Use only preferred devices reference to Use only existing
devices.
Dterm SP30 User Guide - Issue 1
5-4
Other Functions
Additional USB Handset Uses
The following examples are dependent on your particular handset and operation and
features will vary by manufacturer.
NOTE
• Answering
When a call is received, lifting the USB
handset from the cradle will connect you to
the call.
Note: The cradle is attached to a new USB
handset purchased.
Pressing the
button on the USB handset
also causes a response.
• Disconnecting
To disconnect, return the USB handset to the
cradle in busy status.
Pressing the
button on the USB handset
also causes a disconnect.
• Holding
To enter a hold status, press the F1 button
located on the USB handset in busy status.
• Transferring
To set the transfer mode, press the F2
button located on the USB handset in busy
status.
Notes for Using the USB Handset
• Do not insert or extract the USB handset after the Dterm SP30
starts. Windows may lock. If the USB handset was mistakenly
extracted, end the Dterm SP30 application, connect the USB handset,
and then restart the Dterm SP30.
• Do not lift up or down the USB handset quickly from the cradle.
Switch ON/OFF operations may not be detected correctly. This causes
the USB handset and the Dterm SP30 line statuses not to match. If
this happens, place the USB handset in the cradle and then perform
operations once more.
Dterm SP30 User Guide - Issue 1
Other Functions
5-5
Using a telephone as a Receiver
An optional telephone can be used as a receiver for Dterm SP30.
To use this function, the service must be programmed at the PBX in advance by the
PBX Administrator.
NOTE
Cooperation with telephone (Using telephone)
Application Cooperation and Video Conference functions is cut when
the telephone hangs up. If the other party is also using this type of
Cooperation, Short Messages must be sent specifying each other's
telephone numbers, not the Dterm SP30 extension.
Dterm SP30 User Guide - Issue 1
5-6
Other Functions
Dterm SP30 User Guide - Issue 1
6-1
6
Error Messages
Chapter Topic
• Dterm SP30 Error Messages
Table 6-1 lists the error messages displayed when using the Dterm
SP30, the probable causes, and corrective actions.
Table 6-1 Dterm SP30 Error Messages
Message
Probable Cause
Corrective Action
Dterm SP30 failed to set
timer.
Insufficient resources.
Close some of the other
running applications
Dterm SP30 ConfigTool is
now running. Close it and
try again.
The Dterm SP30
Configuration utility is
active.
Close the Dterm SP30
Configuration utility.
Registration with Host has No LAN cable is connected. Ensure the LAN cable is
failed, Do you want to exit?
connected correctly.
DtermSP30 is already
running.
An attempt was made to start Restart the Dterm SP30 again
the Dterm SP30 during Dterm after closing the Dterm SP30
SP30 operations.
currently running. If this
attempt fails, restart the
computer and then the Dterm
SP30 application.
Dterm SP30 failed during
VOIP Initialize.
Resources are not sufficient. Close some of the other
applications.
Dterm SP30 failed during
DDE Socket Initial.
Resources are not sufficient. Close some of the other
applications.
Now connecting. Please
wait...
Note: Message appears
Wait until a connection is
during use of the Dterm established.
SP30
A call control message cannot
pass over the network due to
network overload.
Dterm SP30 User Guide - Issue 1
6-2
Error Messages
Message
Now connecting. Please
wait....
Probable Cause
Corrective Action
Note: Message appears at the
start of the Dterm SP30.
However, the message
does not disappear.
The possible cause are:
• A DRS host name or port
number is incorrect in the
Configuration utility
settings.
• DRS does not start.
Attempt the following
actions:
• Enter the correct DRS host
name and port number.
• Start the DRS.
• The packets are blocked by • Set the firewall so that
the firewall of the Proxy
packets can pass through an
server, etc.
IP address and port used for
the Dterm SP30.
Number(xxxx) already
used.
• Line status of this number is Wait and try logon later.
busy. Station number is
logged into the PBX and is
in use.
• A incoming call is in
process to the station
number illegally.
Number (XXXX) can't be
used.
The possible causes are:
Connection failed ERR
Code
=X
The possible causes are:
• An extension number or
terminal ID is unregistered. • Determine whether the
number set with the
Configuration utility is
• An extension number or
registered on the PBX side.
terminal ID cannot be used
because of DRS-side rules. • Determine whether the
number set with the
Configuration utility is
specified with DRS so that
• The accommodation
it can be used with the
location for the number set Dterm SP30.
with the Configuration
utility is incorrect on the
• Determine whether the
PBX side.
number set for the
Configuration utility is
registered in the
accommodation location
that can be used as the
terminal ID on the PBX
side.
• DRS cannot be used.
• Other devices are faulty.
7: PHD / IPPAD
Unavailable
Attempt the following
actions:
• Verify whether the devices
(including DRS) forming
the use environment are
running normally.
• Channel(s) not available on • Contact PBX
card. Port number in
Administrator.
Configuration does not
match programming in
PBX.
Dterm SP30 User Guide - Issue 1
Error Messages
Message
Probable Cause
9: Illegal Equipment Type. • DRS does not understand
the equipment type of
terminal.
6-3
Corrective Action
• Check terminal definition
for IP Phone and/or
Softphone designation.
Contact PBX
Administrator.
• PBX does not support
• Check CODEC setup and
connection of the terminal. programming. Contact
PBX Administrator.
16: Exceeded Capability
• Connection attempt
exceeded the number of
installed licenses.
• Install licenses / license
amounts as required to
support Softphone licenses
not installed for the number
of connections. Contact the
PBX Administrator.
17: Resource Unavailable
• Usable memory or
• Contact PBX
management services were Administrator.
exceeded in the PBX.
18: Parse Error
• Registration message from • Check message formats and
the terminal to the DRS is
sequencing, network
incorrect, an incorrect
overrun, collisions, packet
format, out of expected
loss, etc. Contact the PBX
sequence or format,
and Network Administrator
incomplete, or missing.
Dterm SP30 was not able to Speech information being
Delete the relevant speech
delete the items on Call Log currently used in busy status information again after a
Window.
was deleted from the speech phone call ends.
log screen.
Configuration data is not
found. Please run the
configuration utility.
Dterm SP30 User Guide - Issue 1
An attempt was made to start
the Dterm SP30 when the
Configuration information
required to run the Dterm
SP30 was not registered.
The DtermSP30Config utility
information was not saved
into the workstation registry.
Stop Dterm SP30, start the
Configuration utility and
“OK” the information after
entry of correct information.
6-4
Error Messages
Dterm SP30 User Guide - Issue 1
7-1
7
Service Conditions
This appendix contains the service conditions for the Dterm SP30
telephony communications application.
Chapter Topic
• “Service Conditions” on page 7-1
Service Conditions
PBX
• Dterm SP30 is available for operation on and with the following MP
program in the IP based PBX system: UNIVERGE SV7000, Series 8700
or later; NEAX 2400 IPX, Feature Package 8600 or later; and NEAX
2000 IPS, Series 3300 R8 or later.
• Internal DRS on PBX is supported, external DRS is not.
• Dterm SP30 stations must be designated as a “softphone” in the PBX.
• Dterm SP30 must be programmed and set as a 32-button phone (see
the Dterm SP30 Service Conditions).
• Download the required IP Capacity License and Softphone Client
License (NEAX 2400 IPX). For details, refer to the NEAX 2400 IPX
Installation Manual which also includes information on how to merge
the Licenses (IP Capacity License and Softphone Client License, etc.)
and programming procedure for the IP based PBX system. Dterm
SP30 operates in Peer to Peer mode only, PROTIMS operation is not
supported.
• Dterm SP30 cannot be connected to the network via an Analog/ISDN
dial-up router because the IP-PBX cannot provide the required
transmission speed.
Dterm SP30
• The Protected Login Mode is recommended for the Dterm SP30 login
method.
— Related Command:
NEAX 200 IPS - CM08>513, CM15 Y=480
Dterm SP30 User Guide - Issue 1
7-2
Service Conditions
• Table 7-1 specifies the CODEC type and payload size.
CODEC Type G.723.1 is not available in the Dterm SP30.
NOTE
Voice compression (CODEC type and Payload size) settings must match between
the sending and receiving sides (calling / called parties) or be able to negotiate to a
different setting. The receiving side (called party) will dictate the session parameters.
Table 7-1 CODEC Type and Payload Size
CODEC Type
Payload Size
G.711
20ms. / 30 ms. / 40 ms.
G.729a
20ms. / 30 ms. / 40 ms.
Remarks
You cannot specify the
payload size of 10 ms.
— Related Commands:
NEAX 2400 IPX - AIVCL
NEAX 2000 IPS CM67 Y=00
CM42>100-107/120-127/140-147/160-167
CM42>110-117/130-137/150-157/170-177
• Soft keys are not available on the Dterm SP30.
• Set “32 Line/Function keys” as the Dterm SP30 terminal type.
— Related Commands:
NEAX 2400 IPX - ADKS LKP:3
NEAX 2000 IPS - CM12 Y=24
• Do not set two or more SPEAKER keys to the feature keys or Dterm
operation keys of the Dterm SP30.
• The features keys for the following features are not available on the
Dterm SP30.
— VOICE CALL-Dterm
— INTERNAL ZONE PAGING-Dterm
• The time displayed on the Dterm SP30 “LCD” display originates from
what is set on the PC system clock, not from the PBX.
• When you use the “Short message function support” feature, the IP
address registered in the PBX/System is used. This feature will not be
available to send a message to IP telephones that are not connected
to the system or in a logout state.
• Do not plug-in/unplug a USB Handset/Headset after starting the
Dterm SP30. Re-starting the Dterm SP30 will be required. You can
plug-in/unplug a USB camera before starting of the video meeting
without the necessity to re-start the Dterm SP30. However, if the
camera is plugged-in/unplugged during a video meeting, you must
stop the video meeting and then restart the video meeting to reestablish picture on the local side of the call.
• The use of the Short Message, Application Sharing, White Board, and
Video Conference features are only supported between two (or more)
Dterm SP30 stations. This is not a consideration when calls from or to
Dterm SP30 User Guide - Issue 1
Service Conditions
7-3
other stations are going to use voice only features. Use of application
sharing features with more than three parties in a call is done by
using the 6/8 party conference feature. 3-party conference and
application sharing will only function between the first two parties in
the call.
• Dterm SP30 does not have an Answer key, when the system uses the
Call Waiting feature (NEAX 2000 IPS only) set/use, the TAS Answer
keys as required.
— Related Command: NEAX 2000 IPS: CM90 Y=00>F4000-F4063
• The Outgoing Trunk Queuing (OG Queuing) key (NEAX 2000 IPS only)
set by CM90 Y=00>F0000, lamp indication of OG Queuing is not
available in the Dterm SP30. If you want to confirm the queuing with
lamp indication, set the OG Queuing/Call Back key by CM90
Y=00>F0004.
• To play the .WAV file for Trunk calls (Sound tab configuration item)
the following commands must be set (NEAX IPS only):
— CM08>179>0
— CM3533>2ndData=3
• When a message waiting lamp is lit for Dterm SP30's primary line, the
speed dial buttons in the Member 01/02 Displays can be adversely
affected at the PBX. The last digit of a dial string is prepended to the
first digit of the dial string.
• A comma character used to pause a dial string in outbound calls
originating from Dterm SP30 will not be displayed or stored in the call
log (Number column). For situations where a comma character must
be used (to insert a Pause, for example) during manual keypad entry,
drag and drop, or to setup a speed dial key, that same dial method
must be used instead of using the Call Log to redial that number.
• The Video Conference function requires:
— Microsoft NetMeeting Version 3.0 or later must be installed on your
PC.
— A camera must be connected to the PC of any DtermSP30 station
where transmission of a video image is desired.
— The Video Conference function can be used by a DtermSP30 station
that does not have a camera - to display an image of the party that
does have one.
— The camera should be a USB camera for video conference
compatible with Microsoft Net-Meeting.
— Cameras with built-in Microphones are not compatible with use of
the optional USB Handset.
— Network congestion can interfere with video image refresh rate.
— If you use both a USB Headset and a USB camera together, connect
both of them to USB port on the main unit of your PC. Do not
connect them through a USB hub. Be sure to use a PC with two or
more USB host controllers that control USB ports on a one-to-one
basis.
Dterm SP30 User Guide - Issue 1
7-4
Service Conditions
The Video Conference function works only with other Dterm SP30 stations that are
extensions within the local PBX. The Dterm SP30 Video Conference function
requires that connection points be Peer-to-Peer.
NOTE
Once a Video Conference is in progress, DtermSP30 will continue to transmit video
from the local camera until the call is terminated (by hanging up). Minimizing the
Video Conference panel does not terminate transmission of video to the other party.
Closing the Video Conference panel does not terminate transmission of video to the
other party. Ending the call will terminate the video transmission.
FTP Update
To use the FTP update feature, the Dterm SP30 administrator must have
created a directory and placed specific files into that directory on the
FTP server.
The directory must be the “home” directory of the user Name (account)
that Dterm SP30 users have been supplied with, or entered into the FTP
update utility or configuration file.
This “home” directory must contain a folder with the naming convention
of DtermSP30.
The DtermSP30 folder of the home directory must contain the following
files from the new version that is being updated to (contained and
copied from the Dterm SP30 distribution CD, Enterprise Deployment
Administration directory):
•
•
•
•
•
•
•
•
•
data1.cab
data1.hdr
data2.cab
ikernel.ex_
layout.bin
Setup.exe
Setup.ini
Setup.inx
Ver.dat
Service Conditions for Dterm SP30 (for all servers)
• When using VPN (Virtual Private Network)
When Dterm SP30 is used in VPN (Virtual Private Network), Dterm SP30
basically chooses the proper NIC (Network Interface)/IP address.
However, some DtermSP30 cannot choose the proper NIC/IP address
depending on the PC’s environment. In this case, set the following
information on the Device tab of the Configuration screen. When the
NIC/IP Address checkbox on the Device tab is checked, the Terminal
identification is generated at the time of registration checkbox on the
DtermSP30Config screen must not be checked.
Network Interface: Set the name of NIC accommodated as Hardware
Dterm SP30 User Guide - Issue 1
Service Conditions
7-5
IP Address: Set IP address that can be sent/received between Dterm
SP30 and the server.
• Using SIP mode
SIP Mode is available since SV7000 FP30-101 R19. (This mode is not
available for NEAX 2400IPX/NEAX 2400 IPS. Unable to use as ACD
Agent Position.
• Using Protims mode
Protims Mode is available for SV7000/ NEAX 2400IPX/NEAX 2400 IPS.
• Conditions for the system contains both SIP Mode and Protims Mode
Short Message can be sent/received only between same mode terminals
(Protims Mode ⇔ Protims Mode or SIP Mode ⇔ SIP Mode).
• When applying WindowsXP Service Pack 2
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed
PC, the Dterm SP30 may not operate normally. For more details, see For
WindowsXP Service Pack 2 Users in Chapter 8.
Operating Requirements for IP Telephony Server
(When using Dterm SP30 with NEAX2400 IPX/SV7000, the following
conditions must be considered.)
Dterm SP30 requires the office data setting equivalent to Dterm 75.
NOTE
• Required Office Data
The following office data is required.
— ADKS LKP = 3 (32 Line/Feature buttons)
• When Using Name Display Service
Assign the following office data:
— ASYD, SYS1, INDEX241, Bit1=1 (16 digits display). “0” is set to
this data by default. Be sure to set “1” when using Name Display
service.
• 8 party Conference
When performing 8 Party Conference (including Video Conference)
through 8 Party Conference Panel, the conference system supporting
Progressive Conference (such as 8 party Conference Trunk /VS-32
Conference Server) is required.
Dterm SP30 User Guide - Issue 1
7-6
Service Conditions
• Displaying the status of other Dterm SP30 users
Prime Line number is used when accessing the Presence server to
display the status of other Dterm SP30 users. The same Prime Line
number cannot be set to multiple Dterm SP30s.
• Ringing Pattern
Office data change of Distinctive Ringing pattern does not reflected in
the Dterm SP30. (Normal pattern only)
• Key Data Change
If the key data of the Dterm SP30 is changed in IP Telephony Server, the
Dterm SP30 is reset.
• Using Dterm SP30 in FCCS network (only fro NEAX2400 IPX/SV7000)
Dterm SP30 is available in FCCS network under the following conditions:
If the station whose Telephone Number is nine digits or more exits in the
network, call log for call origination/termination to/from the station may
not be displayed properly.
By setting “1” to AYSDL, SYS1, INDEX672, Bit0, nine digits or more can
be displayed. If Name Display service data is set to the station, only the
last eight digits are displayed.
• Using Call Forward Settings Panel
The following function key data is required when using Call Forwarding
Settings Panel.
— AKYD: FKY1 = Call Forwarding-Busy Line, FKY2 = Call ForwardingAll Calls, FKY22 = Call Forwarding-Don't Answer, FKY148 = Call
Forwarding-Logout
• To exit Dterm SP30 properly
To exit from Dterm SP30 properly, the following function key data is
required.
— AKYD: FKY 142 = LOGOUT
• Call Log Display
When Call Log is displayed incorrectly, redial or last number called
feature may not be activated.
• PC Recording
PC Recording is unavailable depending on the connecting party.
Music on Hold is recorded depending on the connecting party.
• Automatic Idle Return feature for Dterm SP30
Dterm SP30 User Guide - Issue 1
Service Conditions
7-7
When call origination/transfer is restricted or destination party is busy, a
tone is sent to the station. While listening to this tone, Dterm SP30
cannot be automatically placed in on-hook status.
• SR-MGC
Terminal Cooperation function cannot be used with SR-MGC. Therefore,
the settings on the VoIP Host Name 2, 3, 4 of the VoIP Setting filed and
DRS Host Name or IP Address (Secondary), (3rd), (4th) of the DRS
Setting field become invalid.
• DHCP Server
VoIP server address/DRS address cannot be obtained from the DHCP
server.
• Using ACD feature
— NEAX2400 IPX (FP20 100 R17 or later)/SV7000 (FP30-100 R18 or
later) is required when Dterm SP30 is used as ACD terminal.
— When using Dterm SP30 as ACD terminal, the following services
are not available.
—8 Party Conference through 8 Party Conference Panel
—Short Message
—Terminal Cooperation (Soft Phone Wired-Phone Handset/Soft Phone
Wireless Handset)
—PC Recording during Monitoring function
—Application Cooperation (However, Application Cooperation is
available during a voice call in the Dterm SP30 side with Handset
Switch key.)
— The followings are available after seizing Non-ACD line.
—Call Origination from Call History
—Redial
—Last Number Called
(When using Dterm SP30 with NEAX2000 IPS, the following conditions
must be considered.)
• Required Office Data
The following office data is required.
— CM12YY = 24 2nd data0 (24 Programmable Feature buttons + 8
One-Touch buttons)
— CM13YY = 36 2nd data0 (Status Notification for application is sent
to Dterm SP30)
• 6 party Conference
When performing 6 Party Conference (including Video Conference)
through 6 Party Conference Panel, the conference system supporting
Progressive Conference (such as 6 party Conference Trunk) is required.
Dterm SP30 User Guide - Issue 1
7-8
Service Conditions
• Displaying the status of other Dterm SP30 users
Prime Line number is used when accessing the Presence server to
display the status of other Dterm SP30 users. The same Prime Line
number cannot be set to multiple Dterm SP30s.
• Key Data Change
If the key data of the Dterm SP30 is changed in IP-PBX side, the Dterm
SP30 must be reset.
• Using Call Forward Settings Panel
The following function key data is required when using Call Forwarding
Settings Panel.
— CM90 Data F0010: Call Forwarding-All Calls, F0014: Call
Forwarding-Busy Line, F0016: Call Forwarding-Don't Answer,
F0012: Call Forwarding- Don't Answer/Busy Line
If F0012: Call Forwarding- Don't Answer/Busy Line is set, F0014:
Call Forwarding-Busy Line and F0016: Call Forwarding-Don't
Answer must not be set.
— Logged Out IP Station - Call Destination is not available.
• To exit Dterm SP30 properly (only when operating with Login Mode)
To exit from Dterm SP30 properly, the following function key data is
required.
— CM90 Data F0B39: DtermIP Logout service
• Call Log Display
When Call Log is displayed incorrectly, redial or last number called
feature may not be activated.
• PC Recording
— PC Recording is unavailable depending on the connecting party.
— Music on Hold is recorded depending on the connecting party.
• Automatic Idle Return feature for Dterm SP30
When call origination/transfer is restricted or destination party is busy, a
tone is sent to the station. While listening to this tone, Dterm SP30
cannot be automatically placed in on-hook status.
• DRS Host Name setting
When placing a check mark in the Cooperation checkbox of the Use
terminal cooperation field, the settings on the DRS Host Name or IP
Address (Secondary), (3rd) and (4th) of the DRS Setting field become
invalid.
Dterm SP30 User Guide - Issue 1
Service Conditions
7-9
• DHCP Server
DRS address cannot be obtained from the DHCP server.
• Using ACD feature
— NEAX2400 IPS (Series 3500 or later) is required when Dterm SP30
is used as ACD terminal.
— When using Dterm SP30 as ACD terminal, the following services
are not available.
— 6 Party Conference through 6 Party Conference Panel
— Short Message
— Terminal Cooperation (Soft Phone Wired-Phone Handset/Soft
Phone Wireless Handset)
— PC Recording during Monitoring function
— Application Cooperation (However, Application Cooperation is
available during a voice call in the Dterm SP30 side with
Handset Switch key.)
— The followings are available after seizing Non-ACD line.
— Call Origination from Call History
— Redial
— Last Number Called
Dterm SP30 User Guide - Issue 1
7 - 10
Service Conditions
Installation Flow
Step 1
Download the required IP Capacity License and Softphone Client
License (NEAX 2400 IPX). For details, refer to the NEAX 2400 IPX
Installation Manual which also includes information on how to merge the
Licenses (IP Capacity License and Softphone Client License, etc.) and
programming procedure for the IP based PBX system.
Step 2
Set the office data for Dterm IP (data settings for the Dterm SP30 is
same as the Dterm IP). For details, refer to the NEAX 2400 IPX Feature
Programming Manual.
When setting this data, see Dterm SP30 Service Conditions.
NOTE
Step 3
Install the Dterm SP30 program on the workstation. For details, refer to
“Installing the Dterm SP30” on page 2-1.
Step 4
Set the configuration values for Dterm SP30 with the Configuration Utility
using the information that follows for “Configuration Utility Operation and
Parameter Descriptions”.
Table 7-2 lists the relationship of the Dterm SP30 setup procedure and
operators of each procedure.
Table 7-2 Dterm SP30 Setup and Operators Relationships
Operator
Setup
Procedure
PBX
Maintenance
Person
Network
Administrator
Dterm SP30
User
STEP1
X
—
—
STEP2
X
—
—
STEP3
X
X
X
STEP4
X
X
X
Note: X: Possible / —: Not Allowed
Dterm SP30 User Guide - Issue 1
Service Conditions
7 - 11
Installation Paths and Directory Contents
• C:\Program Files\Dterm SP30\
Program application executable (ClientPhone32.exe) and support
files.
— Subdirectories in this path are:
Bmp
Bitmaps for buttons and displays based on
selected skin.
DtermSP30Config
Configuration utility and saved configuration
files.
FuncName
Return code / function map for PBX button
assignments.
Message
Dialog message tables - help and error
messages. Displayed to user on windows
screen.
Skin
Bitmaps and support files for application
functions and features based on selected skin.
SkinSelector
Skin selector utility.
Tone
Wave files for events (ringing incoming/
outgoing, DTMF, hold...).
• C:\My Documents\CP32Data_accountname
Where: _accountname is the account name logged on to that
workstation. These are the subdirectories created by the application,
and where the call log information is stored along with support files:
— Subdirectories:
LogWave
Macro
Trace
Most notable of these locations are the call log and the Trace
subdirectory. If, or as required, the files in the Trace subdirectory may
need to be collected and forwarded to NEC to aid in troubleshooting
issues. Some of the files contain internal application processing
information, others contain a “line trace” equivalent so that call
initiation, setup, session, and disconnect information can be analyzed.
Registry Information
System registry information is contained in the following system registry
locations:
• HKEY_CURRENT_USER → Software → NEC → ClientPhone32
• HKEY_LOCAL_MACHINE → Software → NEC → ClientPhone32
• HKEY_LOCAL_MACHINE → Software → NEC → DtermSP30
Dterm SP30 User Guide - Issue 1
7 - 12
Service Conditions
Service conditions regarding to ACD fixed function key panel
The button with lamps to be blinked needs to be assigned in either of
A1, A3, A4 or A8 in the PBX.
• Other ACD conditions
Differences between the business model
1. Maximum numbers of communication log entries is 500. (For
business model: Max. 200)
2. When in idle state (no communication), LCD does not return to
number entry mode by using the numeric keypad. When Hot key is
used, place input cursor in LCD is also not effective.
3. Short Text Messaging will be operated by the Myline, not by the ACD
line. Because of this, Short Text Messaging cannot be used unless user
login with Login mode (MAC Authentication mode is not available).
4. When exiting Dterm SP30 or shutting down Windows while Dterm
SP30 is operating, the following conditions must be considered.
— Currently lit LED of the SPEAKER key goes out.
— Monitoring function changes to the OFF state.
— Changes from the Logon state to logoff state.
— Logs out of Dterm SP30
5. Converting from Business model to ACD model is available, but
converting ACD model to Business model is available by deleting the
User Setting from “DtermSP30Setting” on “Add or Remove Programs”.
6. The status of other Dterm SP30 users cannot be displayed when
using as ACD model.
7. Handset Switch key cannot be used.
8. ACD agent phones in off-hook suppress mode are required to press
both the speaker and station number (myline or ACD line as applicable)
to go off-hook and answer a call, or retrieve a call from hold.
• Differences between the SP20
1. Specific button for monitor cut-in does not exist. Cut-in must be
operated with the monitor button as same to the hard phone (Dterm).
2. Login ID, Break type ID, Tally count number and Monitor destination
number cannot be specified before dialing the button. Operation is same
as the hard phone (Dterm).
Dterm SP30 User Guide - Issue 1
Service Conditions
7 - 13
• Others
1. SP30 operates the procedure below when it shuts down.
Same when Windows was shut down during SP30 operation.
Compulsory shut down of the Windows is not supported.
— Speaker Lamp turns OFF.
— Monitor function turns OFF.
— Log off.
— Brings it to Log out state.
2. Manual or Automatic of PC recording must be operated on
“DtermSP30Config”.
3. Function Key data of AKYD (for middle-large capacity system) and
CM90 (for small capacity system) can be downloaded, but ACD key data
of AOKC (for IPX/SV7K) and CMD70 (for IPS) cannot be downloaded. It
is to be selected via “DtermSP30Config”.
4. Converting from business model to ACD model is available, but
converting ACD model to business model is available by deleting the
user setting from “DtermSP30Setting” on “Add or Remove Programs”.
5. Presence feature is not available.
ACD Function Key available to be used with SP30
Name of the function
Button display
(Default setting)
Function key Pop-up display
(Default Setting)
BREAK
Break
Break
AUTO/MANUAL
Auto/Manual
Auto/Manual
WORK
Work
Work
NIGHT
Night
Night
TTRBL
TRK TRBL
Trunk Trouble Report
TALLY
Tally
Tally
ASSIST
Assistance
Assistance
EMER
EMER
Emergency Recorder
LOGON
Log On/Off
Log On/Off
MON
Monitor/Barge
Monitor/Barge
CWLAMP
CW lamp
CW lam
Dterm SP30 User Guide - Issue 1
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Service Conditions
Dterm SP30 User Guide - Issue 1
8-1
8
Troubleshooting
Chapter Topics
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
For WindowsXP Service Pack 2 Users
Error occurs when starting Dterm SP30 from the Start menu
When Starting/Terminating Softphone Troubleshooting
When in Waiting Status
Making a Call
Receiving a Call
While Speaking with Other Person
When Using Telephone as a Receiver
When Having 6/8-Party Conference
When Using Call Forward-All Calls
When Confirming Other Person’s Status by Using Member 01/02
Displays
When Using a Short Message
When Using PC Recording
When Using Voice Mail
When Using Video Conference/Application Cooperation
When Using Video Conference
When Using Application Sharing
When Using White Board
When Using File Transfer
When Using Chat
Dterm SP30 User Guide - Issue 1
8-2
Troubleshooting
For WindowsXP Service Pack 2 Users
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed
PC, Dterm SP30 may not operate normally because of the Windows
Firewall function. In this case, it is necessary to turn off the Firewall
function for Dterm SP30 by either of the following procedures.
1: Use Dterm SP30’s Tool to turn off Firewall
This tool supports Dterm SP30 and Video Conference and Application
Cooperation (NetMeeting) only.
Step 1
Start “FWConfig.exe” in Dterm SP30 Installed folder. This will add the
Dterm SP30 application to the Windows Firewall Exceptions list.
“FWConfig.exe” must be started after exiting the Dterm SP30.
NOTE
—When Dterm SP30 has been added to the Windows Firewall
Exceptions list successfully, the following dialog appears.
Dterm SP30 User Guide - Issue 1
Troubleshooting
8-3
2: Apply WindowsXP Service Pack 2, then turn it off when starting
Dterm SP30
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed
PC and the Dterm SP30 is started, the following Windows Security Alert
screen is displayed.
If “Unblock” is selected on this screen, Firewall blocking of Dterm SP30
is turned off and Dterm SP30 can operate normally. Also, when starting
Application Cooperation, the above screen appears.
If “Unblock” is selected on this screen, Firewall blocking of Dterm SP30
is turned off and Application Cooperation can operate normally.
NOTE
If “Keep Blocking” is selected on this screen, Firewall must be turned off by the
procedure described in 1. Use Dterm SP30’s Tool to turn off Firewall blocking of
Dterm SP30 or 3. Turn off Firewall manually in advance.
Dterm SP30 User Guide - Issue 1
8-4
Troubleshooting
3: Turn off Firewall manually in advance
When WindowsXP Service Pack 2 is applied to the PC, “Windows
Firewall” is added in the Control Panel. By using the “Windows Firewall”,
Firewall for Dterm SP30 and NetMeeting can be turned off.
Step 1
Select Start > Control Panel > Security Center > Windows Firewall,
and then click the Exceptions tab. The following screen is displayed.
Step 2
Click the Add Program button to add “DtermSP30” and “config.exe”. To
add Dterm SP30, specify the executable file name (default: C:\Program
Files\NEC\DtermSP30\ClientPhone32.exe) in the Path field, and then
click the OK button. Likewise, specify the executable file name (default:
C:\Program Files\NetMeeting\conf.exe) to add NetMeeting.
“E” drive is specified as an example of the Dterm SP30 installed folder here.
NOTE
Dterm SP30 User Guide - Issue 1
Troubleshooting
8-5
Step 3
“DtermSP30”and “conf.exe” will be displayed in the Programs and
Services list as follows.
Step 4
Press OK button to turn off Firewall blocking of Dterm SP30.
Error occurs when starting Dterm SP30 from the Start menu
If Softphone is added in the Start menu, Dterm SP30 boot-up error may
occur when starting the PC. In this case, it is necessary to adjust the
Softphone starting time.
Step 1
Click Start > All Programs > DtermSP30 > Startup Configuration. The
following screen appears.
Step 2
Place a check mark in the RUN DtermSP30 on startup checkbox.
Step 3
Specify the Dterm SP30 starting time (0/15/30/45/60 seconds) in the
Add Startup Delay (in seconds) box by clicking the arrow.
Step 4
Click the Configure button.
Dterm SP30 User Guide - Issue 1
8-6
Troubleshooting
When Starting/Terminating Softphone
Table 8-1 When Starting/Terminating Softphone Troubleshooting
Problem
Action
• Did you start Softphone too soon after closing it? Wait for
a while and then restart it.
Softphone fails to start
• If it is not started even when you double-click the
DtermSP30 icon, contact your system administrator.
• Are your logon ID and password correct?
• If it is not started even when you enter the correct logon ID
and password, contact your system administrator.
• Softphone cannot be ended when making a call, or dial tone
or busy tone is heard from the handset.
Softphone failed
to terminate
• If Application doesn’t answer is displayed and Windows
cannot be terminated, forcefully terminate Softphone using
the Windows Task Manager.
• If operation is abnormal at the next starting, contact your
system administrator
You turned off your PC
without terminating
Softphone
• The next time Dterm SP30 is started, if operation is
abnormal, contact your system administrator.
When in Waiting Status
Table 8-2 When in Waiting Status Troubleshooting
Problem
Action
• Terminate Softphone and connect it to the USB port again.
You can connect it when the PC is turned on. A message
may be displayed when it is connected.
You removed the handset
from the USB port
• If the handset doesn’t operate normally even when it is
reconnected, terminate Softphone and restart your PC.
• If it is not restored even after the above measures, contact
your system administrator.
• After recovery from a suspend, Softphone may not operate
normally. If so, restart Softphone.
PC is in a suspended status
• If Softphone doesn’t operate normally even after restart,
terminate Softphone and restart PC.
• If Softphone doesn’t operate normally even after restarting
the PC, contact your system administrator.
Dterm SP30 User Guide - Issue 1
Troubleshooting
8-7
Making a Call
Table 8-3 Making a Call Troubleshooting
Problem
Action
Address book is not
• Address book is not allocated to the Address Book Button.
opened even after clicking Allocate your address book on the Detail tab of the
the Address Book Button
Configuration dialog.
Receiving a Call
Table 8-4 Receiving a Call Troubleshooting
Problem
Action
• Try adjusting the ring volume.
No ring sound is heard
• Is your handset removed from the USB port on your PC? If
so, connect it firmly.
• If the ring is not restored, even after the above measures are
taken, contact your system administrator.
While Speaking with Other Person
Table 8-5 While Speaking with Other Person Troubleshooting
Problem
Action
• Is the sound from the speaker too low? Adjust the volume
of the sound from the speaker.
You cannot hear the
other party’s voice
• Is your handset removed from the USB port on your PC? If
so, connect it firmly.
• If it is not restored, even after the above measures are taken,
contact your system administrator.
The other party cannot
hear your voice
• Is the Mute button active? Click the Mute button again.
Transmission volume is
too low or is not heard by
the other party while the
USB handset is in use
• Remove and reconnect the USB handset after terminating
Softphone. If it is not restored by removing and
reconnecting, repeat this operation.
The other party’s voice is
heard from PC speaker,
but not from the USB
handset
• After terminating Softphone, restart your PC.
Dterm SP30 User Guide - Issue 1
• If it is not restored, even after the above measures are taken,
contact your system administrator.
8-8
Troubleshooting
Problem
Action
• Are you using a system where an additional number such
as “o” must be prefixed to the front end of the phone
number to make a call? In this case, you need to perform
either of the following operations:
Your failed to make a
call to an outside line
– Enter the other person’s phone number after entering an
additional number such as “0”.
– If you cannot make a call to the outside line after the
above measures are taken, contact your system
administrator.
• The call is cut. Restart your PC and redial the call.
Your PC froze during call
• If the operation is abnormal at the next starting, contact
your system administrator.
The other person’s voice
is heard with a delay
• There is a problem with the Softphone. This is due to
network congestion.
You failed to answer
the held call again
• When you hold a call by pressing the Hold button twice
(exclusive hold), you can answer the call only by the phone
you placed on hold.
You attempted to forward • Did you press the Hold button twice? If you pressed the
the call to a person near
Hold button twice (exclusive hold), you can pick-up the
you, then you were unable to call only at the phone you used to place the other party on
pick-up the call after
hold.
relocating to that phone
• Is your PC activity heavily loaded? Terminate some of your
Volume display is blinking applications.
in yellow or red
• Is your network activity heavily loaded? Contact your
network administrator.
When Using Telephone as a Receiver
This requires the system environment where the optional telephone is available and
defined on the PBX.
NOTE
Table 8-6 When Using telephone as a Receiver Troubleshooting
Problem
You cannot use telephone
as a receiver
What will happen when
your PHS is located in a
place without service
Action
• Setting on the PBX is required. For details, contact your
system administrator.
• Is your PCS/PHS located in a place without service? Try
moving to a place with good service.
• It will not operate as set in advance on the PBX.
– Example: Announces that the place is without service,
transfers the call to the specified number, etc. For details,
contact your system administrator.
Dterm SP30 User Guide - Issue 1
Troubleshooting
8-9
When Having 6/8-Party Conference
This requires the system environment where optional 6/8-party conference is
available and the setting on the PBX.
NOTE
Table 8-7 When Having 6/8-Party Conference Troubleshooting
Problem
Action
• Setting on the PBX side is required. For details, contact
your system administrator.
6/8-party conference
cannot be started
• Conference trunk may have reached the fixed number. Wait
for a while and attempt the operation again.
• 8-Party CFT cards used in North America are not
compatible with the Dterm SP30.
When Using Call Forward-All Calls
Table 8-8 When Using Call Forward-All Calls Troubleshooting
Problem
Action
• Did you set forwarding on the Call Forwarding Settings
screen?
A call was not forwarded • Is the phone number of the forwarding destination
to the specified forwarding incorrect?
destination
• If the forwarding destination is an outside line, have you
added an additional number such as “0” to the front of the
phone number of the forwarding destination?
Dterm SP30 User Guide - Issue 1
8 - 10
Troubleshooting
When Confirming Other Person’s Status by Using Member 01/02
Displays
This is available only on a system with the optional presence server.
NOTE
Table 8-9 When Confirming Other Person’s Status by Using Member 01/02 Displays Troubleshooting
Problem
The other person doesn’t
answer the call even
though “presence” sign
is displayed
Action
• Update what is displayed by placing the mouse cursor over
the Member 01/02 displays button for two seconds. The
other person may be away.
• The other person may be away without making an “Away”
setting. Wait for a while and call them again.
When Using a Short Message
Table 8-10 When Using a Short Message Troubleshooting
Problem
Action
A short message failed to • Do you have the right extension number of the destination?
be received by other person • It may take some time for a short message to be received.
• Does the other person have the right extension number?
The other person says that
• Is “Short Message” displayed on Taskbar? If so, it is set so
they have sent a short
that the operation on reception of a short message will not
message but you have
pop-up.
not received it
• It may take some time for a short message to be received.
When Using PC Recording
Table 8-11 when Using PC Recording Troubleshooting
Problem
Action
• If VMS is installed on your system. Voice Mail, not PC
recording, runs when the Record button is clicked. In this
case, right-click the Record button to select “PC
PC recording is unavailable Recording”.
• Is your hard disk free-space becoming too small?
Recording requires about 1MB of hard disk space per 1
recording minute.
Dterm SP30 User Guide - Issue 1
Troubleshooting
8 - 11
When Using Voice Mail
This is available only on the system with the optional VMS.
NOTE
When Using Video Conference/Application Cooperation
Table 8-12 When Using various features Troubleshooting
Problem
Action
• Start NetMeeting only and confirm the following settings.
If any one of the settings is checked, Video Conference/
Application Cooperation is unavailable.
Video Conference
Application
Cooperation is unavailable
– In NetMeeting click [Tool (T)} > [Option(O)]. If
Received Call and Sent Call are checked in the
[Security] tab on the Option screen, clear the checks.
– In NetMeeting click [Tool (T)} > [Option(O)]. If
Execute NetMeeting in the background at the start of
Windows is checked in the [General] tab on the Option
screen, clear the check.
When Using Video Conference
Table 8-13 When Using Video Conference Troubleshooting
Problem
Action
• Is the camera connected properly?
You failed to use video
conference
The other person has not
connected a camera
The image failed to
move smoothly
You want to use video
conference by more than
one person on each side
Dterm SP30 User Guide - Issue 1
• Have you installed virus detection and/or firewall software
that may be blocking communication? When using the
Softphone and these types of software applications
together, a new setting may be required. Contact your
system administrator.
• You can send only your image to the other person.
• Depending on the network status, the image may not move
smoothly, or may stop.
• When you browse the internet, or send or receive a mail
during the video conference, the image may move slowly.
• Video conference is available only in a one-to-one call.
8 - 12
Troubleshooting
When Using Application Sharing
Table 8-14 When Using Application Sharing Troubleshooting
Problem
Action
• Did you check the [Allow Control] button at start-up?
Application Sharing is
unavailable
• Have you installed virus detection and/or firewall software
that may be interfering? When you use Softphone and these
types of software applications together, a new setting may
be required. Contact your system administrator.
In order to share an
application, should the
same application be
installed on both PCs?
• No. You can share operations even if the same application
is not installed on the other PC.
Operation becomes slow
while sharing an
application
• Shared operation may become slow or be interrupted due to
congested status of the network.
• When you browse the internet, or send or receive a mail
during application sharing, the operation may become
slow.
When Using White Board
Table 8-15 When Using White Board Troubleshooting
Problem
Action
• Have you installed virus detection and/or firewall software
that may be interfering? When you browse Softphone and
White Board is unavailable these types of software applications together, a new setting
may be required. Contact your system administrator.
• White Board operation may become slow or be interrupted
due to congested status of the network.
Operation becomes slow
• When you browse the internet, or send or receive mail
during application sharing, the operation may become
slow.
Dterm SP30 User Guide - Issue 1
Troubleshooting
8 - 13
When Using File Transfer
Table 8-16 When Using File Transfer Troubleshooting
Problem
Action
File transfer is failing
• Have you installed virus detection and/or firewall software
that may be interfering? When you use Softphone and these
types of software applications together, a new setting may
be required. Contact your system administrator.
Transfer speed
becomes slow
• The file transfer speed may become extremely slow or file
transfer may be stopped due to congested status of the
network.
• When you browse the internet, or send or receive a mail
during file transfer, the operation may become slow.
• Transferring a large file may take some time.
When Using Chat
Table 8-17 When Using Chat Troubleshooting
Problem
Action
Chat session(s) are failing
• Have you installed virus detection and/or firewall software
that may be interfering? When you browse Softphone and
these types of software applications together, a new setting
may be required. Contact your system administrator.
Chat message(s)
experiencing a time delay
Unable to Chat in 3-Party
Conference between all
three parties
Dterm SP30 User Guide - Issue 1
• Time required to display message may be extremely
delayed due to congested status of the network.
• When you browse the internet, or send or receive a mail
during chatting, the operation may become slow.
• Chat in 3-Party Conference mode is only supported
between first two call parties. To use chat with 3 or more
parties, the 6/8 party conference feature must be configured
and used instead.
8 - 14
Troubleshooting
Dterm SP30 User Guide - Issue 1
For additional information or support on this NEC Corporation
product, contact your NEC Corporation representative.
NEC Corporation
Dterm SP30 User Guide
NWA-008540-001, Issue 1
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