Diagnostics Made Easy
DIAGNOSTICS
MADE
EASY
1
HOW TO
USE THIS
GUIDE
The purpose of this guide is to equip users with the necessary
skills for accurately diagnosing and resolving any technical
challenges which may be encountered while working on
Centurion access automation products.
The document is divided into different sections, each
referring to a specific Centurion product or range of products,
and each section is further divided into the different symptoms
typical to the product in question.
Furthermore, diagnostic messages are categorised according
to the stage of operation during which they are most likely to
occur, be it during setup or normal operation.
A category also exists for ‘Information
Screens’.
The information screen or indication will in
each case be presented first, followed by
a list of possible symptoms associated
with the product in question, possible
cause(s) of the diagnostic message
and, lastly, all the possible means
of resolving the problem will be
documented. This system provides
the user with a simple means of
cross-referencing when performing
troubleshooting and
diagnostic exercises.
2
HOW TO
USE THIS
GUIDE
Icons used in this guide
DIAGNOSTIC INDICATION
This is the audible or visual feedback provided by the
operator.
Symptom
Refers to the physical behaviour of the operator.
For example, a gate not responding to a valid trigger
would be a symptom.
LED output
The visual feedback provided by a system’s Status
LED, which will flash at a specific frequency to
indicate a fault condition.
Audible feedback
The feedback provided by the controller’s onboard
buzzer.
Cause
The underlying reason for an operator behaving a
certain way.
Solution(s)
The course of action needed to resolve a fault and
return the device to normal operation.
3
CONTENTS
SLIDING GATE OPERATORS
D5-Evo/D5-Evo Low-Voltage, D10 and
D10 Turbo
Preliminary checks
Diagnostic messages during Setup
Multiple Pulses on Origin
ORG Not Found
Setup Fail: No Endstops Found
Diagnostic messages during normal operation
Aux. Overload
Beams Active or Safety Beams Active
Current Sensor Fault Reading Too High
Current Sensor Fault Reading Too Low
DOSS Fault
DOSS Fault – Disconnected
Drive Fault
Motor Drive Failure
Fuse Blown
Drive Fault
Gate Stalled
IRB-C SAF Fail
IRB-O SAF Fail
Max Collisions
No Limits Set
Waiting for Co-processor
Wait One Minute or Reset All Power
General Information Screens
Ambush Alarm
Break-in Alarm
Holiday Lockout
4
page 1
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page 5
page 6
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page 8
page 9
page 9
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page 10
page 10
page 11
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page 12
page 13
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page 18
SLIDING GATE OPERATORS
D2 Turbo/D2 Turbo Low-Voltage
Fault conditions during Setup
Gate moves to endstop, but does not complete Setup
Gate does not move at all
Fault conditions during normal operation
Gate does not move at all
Gate does not move at all or moves a short distance and stops
Gate does not close from the fully open position
Gate does not open from the fully closed position
page 19
page 19
V-SERIES RANGE SWING GATE OPERATORS VECTOR2/VANTAGE/VERT-X
Preliminary checks
Diagnostic messages during Setup
Setup Fail: See manual
Diagnostic messages during normal operation
Gate Stalled
Max Collisions
No Limits Set
Resolving
Waiting for Co-processor
Wait 1 Minutes or Reset ALL Power
General Information Screens
Ambush Alarm
Break In Alarm
Holiday Lock
page 26
page 26
5
page 20
page 20
page 21
page 22
page 22
page 23
page 23
page 25
page 27
page 28
page 28
page
page
page
page
page
page
page
29
29
30
31
32
33
33
page
page
page
page
34
34
34
35
TRAFFIC BARRIERS
SECTOR
Preliminary checks
Diagnostic messages during Setup
Setup Fail: No Endstops Found
Setup Fail: Inconsistent Endstops
Diagnostic messages during normal operation
Aux Overload
Boom Stalled
Current Sensor Fault Reading Too High
Current Sensor Fault Reading Too Low
DOSS Fault
DOSS Disconnected
Drive Fault
Motor Drive Failure
Loosen Spring
Tighten Spring
Max Collisions
No Limits Set
Waiting for Co-processor
Wait One Minute or Reset All Power
General Information Screens
Break In Alarm
Holiday Lockout
Presence Alarm
KEYPAD ACCESS CONTROL
SMARTGUARD/SMARTGUARDair
page 36
page 36
page 50
Entering the correct access code does not activate the relay/device that the keypad is
connected to
Electric gate lock not being activated
6
page 37
page 38
page 38
page 38
page
page
page
page
page
page
page
page
page
page
page
page
page
page
page
39
39
40
41
41
41
41
42
42
43
43
44
45
46
46
page
page
page
page
47
47
47
48
page 49
page 52
INTERCOM SYSTEMS
POLOphone
page 53
page 53
Lights off on Entry Panel
Entry Panel howling when active
Entry Panel relay not triggering when gate button pressed on Handset Handset not ringing when called
No speech when Handset if lifted
GSM DEVICES
G-SWITCH-22 GSM MODULE
page 54
page 54
page 55
Missed Call not activating one or both of the outputs
When giving the module a Missed Call, Voicemail or a busy tone is heard
When giving the module a Missed Call,
the relay activates and then the call goes
to Voicemail
G-SWITCH-22 not synchronising via G-WEB
GARAGE DOOR OPERATORS
XTrac
Preliminary Checks
XTrac does not function at all
XTrac runs very slowly
Door stops before reaching the fully open position
Door stops before reaching the fully closed position, but does not reverse
Door does not Safety Reverse
Door requires excessive force to Safety Reverse
Remote control operating range is poor
Courtesy Lamp does not function
Courtesy Lamp triple flashes every 15 seconds
page 58
7
page 55
page 56
page 57
page 57
page 58
page 59
page 59
page 60
page 60
page 61
page 62
page 63
page 63
page 65
page 65
page 66
page 67
page 67
page 67
Buzzer single beeps every 30 seconds
Door does not Autoclose
Door does not Safety Reverse when the infrared safety beams are interrupted
XTrac is noisy when running APPENDICES
Appendix A - Low Battery Condition
Appendix B - Explanation of Information Screens
Appendix C - Wiring Diagrams
Opening Safety Beams
Closing Safety Beams
Various Inputs
Pillar Lights
V-SERIES Master and Slave Motors
SMARTGUARD (Electric lock)
SMARTGUARD (Magnetic lock)
POLOphone intercom system
G-SWITCH-22 to D5-Evo/D5-Evo Low-Voltage
Synchronising two D-Series operators
Interlocking two D-Series operators VECTOR2 controller to electric gate lock
Solar panel to D5-Evo
One set of infrared gate safety beams to two synchronised D-Series gate motors
Various inputs and outputs to the XTrac sectional/tip-up garage door operator
Appendix D - Wind Loading Tables
Appendix E - D10 Turbo maximum operating speed for corresponding gate mass
Appendix F - Quick Selection Guides
Sliding Gate Operators
Swing Gate Operators
GSM Devices
Appendix G - Commonly Used Keypad Menus
Appendix H - Cabling requirements for the D5-Evo Low-Voltage motor
8
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71
73
80
80
81
82
83
84
85
86
87
88
89
90
91
92
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page 94
page 95
page 97
page 98
page 98
page 99
page 101
page 102
page 103
SLIDING
GATE
OPERATORS
TM
TM
TM
TM
D-Series Operators
The D-Series range of operators, which includes the
D5-Evo/D5-Evo Low-Voltage, D10 and D10 Turbo, gives
useful feedback of fault conditions via an intelligent
controller and LCD display. As discussed in the introduction
to this guide, the symptom
will be presented first, after
which all possible information screens associated with the
symptom(s) in question will be given and can then be
cross-referenced with the ‘Possible cause’
and
‘Solution’
sections.
1
PRELIMINARY
CHECKS
The following is a list of standard checks to be performed
prior to undertaking any of the advanced diagnostic
exercises contained within this document.
In the event that any fault condition is experienced,
systematically go through the list to ensure that all of the
minimum site requirements are met.
1. Ensure that the following LEDs are illuminated at all
times:
a. Safety Open
b. Safety Close
c.Lck/Stp
2. Check that operator is engaged.
3. Check all drive connections into the controller, i.e.
battery and motor wires.
4. Check that there is a
Origin
tight fit of the battery
marker
leads onto the battery
terminals.
Gate
5. Check that Mains
Rack
Present icon is solid.
6. Check that the origin
Origin
magnet on the gate
sensor
13-30mm
passes as closely as
possible to the sensor approximately 13mm
apart.
FIGURE 1
2
7. Check the charge rate of the battery without the battery
connected:
a. 13.8V for D5-Evo/D5-Evo Low-Voltage
b. 27.6V for D10/D10 Turbo
8. Test battery voltage under load; should be no lower than:
a. 11V DC for D5-Evo/D5-Evo Low-Voltage
b. 22V DC for D10/D10 Turbo
Look at the date stamp on the battery and make sure
that the battery is well within its usable life of three to
four years from the date on the battery.
9. Check all visible fuses.
10.Check DOSS and sensor connections.
11.Push the gate open and closed manually and check that
the gate is running freely and that there are no tight
spots in the movement of the gate.
12.Check the state of the gate wheels, examining both the
condition of the bearings and the wear on the rolling
face of the wheel.
13.Check the condition of the gate rail and ensure that it is
perfectly straight and not corrugated.
14.Check for excessive build-up of dirt on the gate rail
which might affect its free movement, and ensure that
there is no vegetation or anything else obstructing the
movement of the gate.
15.Make sure that the rack mesh is within specification
along the entire travel of the gate - the rack mustn’t
press down onto the pinion at any point.
16.Check that the gate aligns properly with its closed catch
bracket when closing.
17.Make sure that the gate is fitted with an adequate
Endstop that will stop the full force of the gate when
opening.
18.Make sure that the gate’s guide-rollers adequately
support the gate in the upright position and allow free
movement of the gate along its entire length of travel.
19.Check that the gearbox is securely mounted and properly
aligned to the movement of the gate (i.e. parallel to the
gate).
3
TYPICAL DIAGNOSTIC
MESSAGES FOUND ON THE
D-SERIES CONTROLLERS
DIAGNOSTIC MESSAGES DURING SETUP
Symptom: Unable to complete Gate Setup
Possible causes
The sensor is receiving dual pulses from the origin
magnet due to one of the following causes:
•• Sensor positioned too far from the origin magnet
•• Sensor and origin manget positioned at different heights
•• Incorrect orientation of magnet inside enclosure
•• More than one magnet on gate
•• Incorrect orientation of origin magnet
•• Magnetised item on rack
•• Incorrect orientation of the electric motor is causing induction
•• Missing pins on origin enclosure
•• Faulty harness
•• Faulty origin sensor
Solutions
•• Ensure that the sensor is as close as possible to the origin
magnet - ideally the gap should be approximately 13mm.
Refer to Figure 1 on page 2
•• Sensor and origin magnet should be positioned at the
same height
•• Ensure that there is only one magnet on the gate
•• Ensure that there are no items such as metal bars on the
rack that could have become magnetised
•• Orientate the electrical motor so that the wires are facing
away from the controller
•• Replace faulty origin sensor
•• Open sensor enclosure and correct orientation of internal
magnet
4
Symptom: Unable to complete Gate Setup
Possible causes
The error indication signifies that the sensor is not
receiving a valid pulse from the gate-mounted origin
magnet, or the controller is not receiving a signal from
the sensor:
•• The distance is too great between the origin sensor and
the magnet
•• The magnet and sensor are mounted at different levels
•• Incorrect orientation of magnet
•• The gate is getting stuck at a certain point before the
magnet has passed the sensor
•• Faulty origin sensor
Solutions
•• Check the information screen on page 75 – it should
display the position of the magnet (left/right) when the
magnet is passing the sensor
•• Ensure that the magnet and sensor are mounted at the
same level
•• Ensure that there is an audible ‘click’ whenever the
magnet passes the origin sensor
•• Ensure that the arrow on the magnet is facing the
operator – there should be a repelling action when the
magnet is brought near the sensor
•• Move the magnet closer to the origin sensor. Refer to
Figure 1 on page 2
•• Replace the origin sensor
5
Symptom: Unable to complete Gate Setup
Possible causes
•• Mechanical Endstops have not been installed
•• Oil in DOSS chamber
•• DOSS faulty or disconnected
•• Electric fence contact preventing gate from reaching fully
closed position
•• Faulty electrical motor
Solutions
•• Install physical Endstops in order to induce the stall
needed to stop the motor
•• Ensure that the harness is connected on both the
controller and DOSS side
•• Check for evidence of oil on the encoder by following the
procedure documented below: (D5-Evo/D5-Evo
Low-Voltage only)
•• Remove the DOSS and carrier so that the encoder wheel
is clearly visible
•• Disengage the gearbox
•• Place your finger on the wheel
•• Move the gate a metre or so in both directions
•• Check your finger for oil
•• Place an endstop approximately 100mm before the fully
closed position and perform setup procedure
•• Disconnect the motor wires from the controller and place
them directly on the battery terminals to check whether
the motor runs. If not, replace the electric motor.
Symptom: Unable to complete Gate Setup
6
Possible causes
•• Mechanical Endstops are not securely fitted
•• Poor meshing between rack and pinion due to excessive
gap, missing teeth, etc.
•• Faulty DOSS sensor
•• Electric fence contact preventing gate from reaching fully
closed position
Solutions
•• Ensure that Endstops are sturdy and do not move
•• Ensure that gap between rack and pinion is approximately 3mm
•• Check for missing teeth on rack
•• Place an endstop approximately 100mm before the fully
closed position and perform setup procedure
DIAGNOSTIC MESSAGES DURING NORMAL
OPERATION
Symptom: Gate does not open/close.
This error indication applies to D10 and
D10 Turbo only
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• The maximum current that should be drawn by each
D-Series controller is:
•• D10: 300mA (momentarily); 200mA (continuous)
•• This error indication is displayed in the event of excess
current being drawn
•• Too many auxiliary components connected to 12V auxiliary
output
•• One specific auxiliary device that is faulty, typically having
a short circuit
•• Charging voltage significantly higher than 28V DC due to
faulty charger or controller
7
Solutions
•• Ensure that the battery charging voltage is no higher than
28V DC. Refer to Appendix A on page 71 for a description
of how to test battery and charging voltages
•• Disconnect and reconnect auxiliary component one by one
in order to isolate the problem
Symptom: Gate does not open/close
Audible feedback
•• One beep periodically for 30 seconds
Possible causes
•• Beam interrupted
•• Beam test inadvertently enabled
•• IR beams faulty, misaligned or disconnected
•• Damaged Safe Common input
Solutions
•• Ensure that no people or objects are in the path of the
beam
•• Ensure that the Safety Open and Safety Close LEDs
are illuminated – if not, the inputs can be permanently
bridged to Com – or the controller can be reset to factory
defaults
•• Disable the Beam Test feature under Menu 6: IR Beams
•• Ensure that the safety beams are in working order and
correctly wired
•• Replace faulty controller
8
Symptom: Gate will only move for a very
short distance before termination of
operation
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• Poor/intermittent motor wire connection
•• Faulty electric motor
•• Controller hardware problem
Solutions
•• Check connection of motor wires to controller
•• Replace green motor wire connector
•• Replace faulty electric motor
•• Replace faulty controller
Symptom: Gate does not open/close
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• DOSS physically disconnected
•• Poor connection on DOSS or controller side
•• Faulty harness
•• Faulty DOSS
•• Faulty controller
9
Solutions
•• Ensure that the DOSS is clipped firmly into its carrier and
that the harness is plugged in on both the DOSS and
controller side
•• Check for bad connections
•• Replace DOSS harness
•• Replace DOSS unit
•• Replace faulty controller
Symptom: Gate does not open/close
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• Intermittent or loose connection between motor and
controller
•• The H-bridge on the controller is damaged, possibly a
blown FET
•• The electric motor is faulty or has been disconnected
Solutions
•• Check drive connections
•• Check that the MOTOR, FUSE and DRIVE cells are all
ticked in the information screen. An ‘x’, question mark or
anything other than a tick indicate a fault. In the case of a
damaged H-bridge, the display will typically indicate the
part of the bridge that is damaged (i.e. Q1Q3, Q2Q4,
etc.). For an explanation of the information screens found
on the D-Series range of controllers, refer to Appendix B
on page 73
•• Ensure that the electric motor terminals are connected to
the controller
10
•• Check the function of the electric motor by referring to the
information screen described earlier, or test the motor by
connecting the motor terminals straight onto the battery.
If the motor does not run, the commutator is most
probably faulty
•• In the event of a Drive Fault, the controller must be
repaired by an authorised workshop
Symptom: Gate does not open/close
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• Intermittent or loose connection between motor and the
30A ATO motor fuse has been blown or removed
•• Faulty controller
Solutions
•• The MOTOR, FUSE and DRIVE cells should all be ticked in
the information screen
•• For an explanation of the different screens, please refer to
Appendix B on page 73
•• Check the continuity of the fuse with a multi-meter – set
the meter to ‘ohms’ or audio output
•• If the fuse keeps blowing if replaced, the controller is
faulty and must be replaced
11
Symptom: Gate does not open/close, or
gate runs a short distance and stops
Audible feedback
•• Four beeps periodically for ten seconds
Possible causes
The error message will be displayed whenever
no DOSS pulses are registered while the motor is
supposed to be running
•• The operator is encountering a fixed obstruction
•• The operator is jammed into an Endstop
•• The gearbox is disengaged (D5-Evo/D5-Evo only)
•• Loose drive connection (battery or motor terminal)
•• Oil in DOSS chamber
•• Faulty DOSS
•• Sticky motor brushes
Solutions
•• Ensure that the gate is running smoothly and that there is
nothing physically obstructing the gate, e.g. dirt or stones on
the rail, rack pressing down on the pinion, bad rack joints, etc.
•• Connect the motor wires straight onto the battery to drive
the gate in the opposite direction and release it from the
Endstop
•• Engage the gearbox by turning the thumbwheel anticlockwise (D5-Evo/D5-Evo Low-Voltage only)
•• Ensure that drive connections (battery and motor wires)
are secure
•• Check for evidence of oil on the encoder by following the
procedure below: (D5-Evo/D5-Evo Low-Voltage only)
•• Remove the DOSS and carrier so that the encoder wheel
is clearly visible
•• Disengage the gearbox
•• Place your finger on the wheel
•• Move the gate a metre or so in both directions
•• Check your finger for oil
•• Replace faulty DOSS
•• Arrange service with an authorised workshop
12
Symptom 1: Gate does not close from the
fully open position
Symptom 2: Gate does not open from the
fully closed position
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• The Beam Test feature has been inadvertently activated
•• The safety beam transmitter has been wired to normal
common – as opposed to safe common – with the Beam
Test enabled
•• The incorrect operating profile for the region has been
selected. The UL325 and CE profiles will always perform
a beam test before allowing the gate to run
•• Beams not aligned
•• Damaged SAF COM input
•• Incorrect beam wiring
•• Faulty closing/opening beams
Solutions
•• Ensure that the beams are correctly wired and that the
connections are secure. Refer to the wiring diagrams on
pages 80 and 81
•• If not required, Disable the Beam Test feature under
Menu 6: IR Beams
•• Connect the transmitter negative to Safety Com
•• Ensure that you select the correct profile for the region the
operator is being installed in, e.g. ZA (Menu 10: General
Settings)
•• Check beam alignment
•• Perform a Factory Reset operation, bridge Safety Open to
Com or refit the beams if they have been disconnected
•• Replace the beams
•• Replace faulty controller
13
Symptom: Gate does not open/close,
or gate runs a short distance and stops
Audible feedback
•• Four beeps periodically for ten seconds
Possible causes
•• The operator is encountering an obstruction and has
reached the pre-set number of allowable collisions
•• Gate rack resting on pinion
•• Seized gate wheels
•• The controller collision force is set too sensitively
•• Number of allowable collisions set to a low value, e.g. 1
•• Damaged encoder wheel
•• Tight gearbox
•• Oil on DOSS
•• Faulty DOSS harness
•• Loose drive connections
•• Gearbox not fully engaged
•• Faulty DOSS sensor
•• Faulty electric motor
Solutions
•• Ensure that the gate is running smoothly and that there is
nothing physically obstructing the gate, e.g. dirt or stones
on the rail, rack pressing down on pinion, bad rack joints,
etc.
•• There should be a 2 - 3mm gap between the rack and the
pinion
•• Increase the Collision Force (Menu 2: Safety)
•• Increase maximum collisions value to a higher number,
typically 4
•• Check for evidence of oil on the encoder by following the
procedure below: (D5-Evo/D5-Evo Low-Voltage only)
14
•• Remove the DOSS and carrier so that the encoder
wheel is clearly visible
•• Disengage the gearbox
•• Place your finger on the wheel
•• Move the gate a metre or so in both directions
•• Check your finger for oil
•• Replace faulty DOSS harness
•• Check battery and motor terminal connections
•• Ensure that operator is fully engaged
•• Replace faulty DOSS sensor
•• Replace faulty electric motor
•• Have the operator serviced by an authorised workshop
Symptom: Gate does not open/close
Audible feedback
•• Three short beeps for five seconds
Possible cause
•• The End-of-Travel limits have not been established
Solution
•• Set the gate travel limits by accessing the Setting Limits
menu (Menu 1: Setting Limits) and following the onscreen
prompts
15
Symptom: Gate does not open/close
Audible feedback
•• Three short beeps periodically for 30 seconds
Possible causes
•• Poor connection between battery and controller
•• The battery voltage is low
•• The battery is faulty or disconnected
•• Faulty controller
Solutions
•• Ensure that the battery terminals are properly connected
on both the controller and battery side
•• Measure the battery voltage – it should be no lower than
11V DC for the D5-Evo or 22V DC for the D10/D10 Turbo
when placed under load. Refer to Appendix A on page
71 for an explanation of how to accurately test battery
voltage
•• Check for corrosive build-up around the battery terminals.
If there is corrosion, replace both the battery and
terminals
•• Replace the battery
•• Ensure that the ‘Mains Present’ icon is solid
•• Measure the charger’s output voltage. It should be about
14V for the D5-Evo/D5 Evo Low-Voltage and 27V for the
D10/D10 Turbo
•• Replace faulty controller
16
GENERAL INFORMATION SCREENS
Symptom: None
Audible feedback
•• 4KHz tone for 30 seconds
Possible causes
•• The IR Beams have been interrupted for the pre-set period
of time with the Ambush Alarm feature enabled
•• Inadvertent activation of the Ambush Alarm feature
Solutions
•• Clear any obstruction from the path of the beams
•• If the lenses are unobstructed, check the wiring between
the beams and the controller (refer to the wiring
diagrams on page 80 and 81), as well as between the IRB
transmitter and receiver
•• Ensure that the beams are properly aligned
•• If not required, disable the Ambush Alarm feature in
Menu 6: IR Beams
Symptom: None
Audible feedback
•• 4KHz tone for 30 seconds
17
Possible causes
•• The IR Beams have been interrupted with the gate in the
fully closed position
•• Inadvertent activation of the Break-in Alarm feature
Solutions
•• Clear any obstructions from the path of the beams
•• If the lenses are unobstructed, check the wiring between
the beams and the controller, as well as between the IRB
receiver and transmitter
•• Ensure that the beams are properly aligned
•• If not required, disable the Break-in Alarm feature in
Menu 6: IR Beams
Symptom: Gate does not open from fully
closed position
Audible feedback
•• One beep periodically for 30 seconds
Possible cause
•• The Holiday Lockout feature has been enabled
Solutions
•• Ensure that the green Lck/Stp LED is illuminated
•• Press the transmitter button or switching device that
invoked Holiday Lockout Mode
•• Bridge the Lck input to Com or reset the controller to
factory defaults (Menu: General Settings)
•• Check for any Auto-activations pertaining to Holiday
Lockout. Refer to the Time-barring and Auto-activation
matrix, a depiction of which is given in Appendix B, page 73
18
SLIDING
GATE
OPERATORS
TM
TM
D2 Turbo/D2 Turbo Low-Voltage
The D2 Turbo/D2 Turbo Low-Voltage sliding gate
operators for domestic gates are renowned for their
supremely easy setup, incredibly user-friendly interface and
click-together modular design.
Like all Centurion operators, the D2 Turbo/D2 Turbo
Low-Voltage will give feedback should it encounter any
errors in its operation, using a combination of the Status LED
and the onboard buzzer to provide users with the
information necessary to perform diagnostic exercises.
19
FAULT CONDITIONS DURING SETUP
Symptom: Gate moves to endstop, but
does not complete setup
LED output: Continuous ‘flashing’ red LED
Possible causes
•• The origin magnet is missing or incorrectly mounted
•• Faulty origin sensor
•• Poor connection between battery and controller
•• The battery voltage is low or the battery is faulty or
disconnected
Solutions
•• Check that the magnet is still mounted on the gate and
that the gap between the magnet and the sensor is
minimal. Refer to Figure 1 on page 2
•• Ensure that there is an audible ‘click’ whenever the
magnet passes the origin sensor
•• Ensure that the arrow on the magnet is facing the operator
– there should be a repelling action when the magnet is
brought near the sensor
•• Ensure that the battery terminals are properly connected
on both the controller and battery side
•• Measure the battery voltage – it should be no lower than
11V DC when placed under load. Refer to Appendix A
on page 71 for an explanation of how to accurately test
battery voltage
•• Check for corrosive build-up around the battery terminals;
if there is corrosion replace both the battery and battery
terminals.
•• Replace the battery
•• Measure the onboard charger’s output voltage. It should
be about 14V DC with the battery disconnected
•• Replace the motor module
20
20
Symptom: Gate does not move at all
LED output: Continuous ‘flashing’ red LED
Audible feedback/Buzzer output
•• Five quick beeps continuously
Possible causes
•• Poor connection between battery and controller
•• The battery voltage is low or the battery is faulty or
disconnected
•• Poor connection between motor wires and controller
•• Motor fuse blown
•• DOSS physically disconnected
•• Faulty controller
•• Faulty motor and DOSS assembly
Solutions
•• Ensure that the battery terminals are properly connected
on both the controller and battery side
•• Measure the battery voltage – it should be no lower than
11V DC when placed under load. Refer to Appendix A
on page 71 for an explanation of how to accurately test
battery voltage
•• Check for corrosive build-up around the battery terminals;
if there is corrosion replace both the battery and battery
terminals
•• Measure the onboard charger’s output voltage. It should
be about 14V DC
•• Replace blown fuse. If it blows again, replace the
controller
•• Disconnect the motor wires and reconnect, ensuring that
the screws have been sufficiently tightened
•• Ensure that the DOSS cable is securely connected on both
the controller and motor assembly side
•• Replace the battery
•• Replace faulty controller
•• Replace motor assembly
21
FAULT CONDITIONS DURING NORMAL
OPERATION
Symptom: Gate does not move at all
Audible feedback/Buzzer output
•• Five beeps
Possible causes
•• Motor disconnected
•• DOSS disconnected
•• Faulty controller
Solutions
•• Ensure that the DOSS cable is securely connected on both
the controller and motor assembly side
•• Ensure that the motor terminals are connected to the
controller
•• Replace faulty controller
Symptom: Gate does not move at all
Audible feedback/Buzzer output
•• Three short beeps
Possible cause
•• End-of-travel limits have not been established
Solution
•• Set the gate limits as per the procedure documented in the
installation manual
22
22
Symptom: Gate does not move at all or
move a short distance and stops
Audible feedback/Buzzer output
•• Three long beeps
Possible causes
•• Poor connection between battery and controller
•• The battery voltage is low or the battery is faulty or
disconnected
•• There is no mains power to the motor
•• Faulty controller
Solutions
•• Ensure that the battery terminals are properly connected
on both the controller and battery side
•• Measure the battery voltage – it should be no lower than
11V DC when placed under load. Refer to Appendix A
on page 71 for an explanation of how to accurately test
battery voltage
•• Check for corrosive build-up around the battery terminals.
If there is corrosion, replace both the battery and terminals
•• Replace the battery
•• Measure the onboard charger’s output voltage. It should
be about 14V DC
•• Ensure that the safety beams are in working order
•• Replace controller
Symptom: Gate does not close from the
fully open position
LED output: Green Safe CLS LED flashes
rapidly
Audible feedback/Buzzer output
•• Three short beeps
23
Possible causes
•• Closing infrared gate safety beams incorrectly wired
•• Closing beams faulty
Solutions
•• Ensure that the beam transmitter negative has been
connected to Safe Com and not to Com
•• Ensure that the beam receiver relay Com has been
connected to Safe Com (Centurion Photon beams only)
(Refer to D2 Turbo manual)
•• Replace faulty infrared beams
Symptom: Gate does not close from the
fully open position
Audible feedback/Buzzer output
•• One beep every two seconds
Possible causes
•• Closing infrared gate safety beams interrupted
•• Closing infrared safety beams faulty, misaligned or
disconnected
•• Damaged Safe Common input
Solutions
•• Ensure that no people or objects are in the path of the
beam
•• Ensure that the Safety Open and Safety Close LEDs are lit
– if not, the inputs can be permanently bridged to Com,
or the controller can be reset to factory defaults.
Bridging the safety inputs will disable all safety
features and poses a safety hazard!
•• Ensure that the beams are in working order
•• Replace faulty controller
24
24
Symptom: Gate does not open from the
fully closed position
LED output (Green): Safe OPN LED flashes
rapidly
Audible feedback/Buzzer output
•• Three short beeps
Possible causes
•• Opening infrared gate safety beams incorrectly wired
•• Opening beams faulty
Solutions
•• Ensure that the beam receiver relay Com has been
connected to Safe Com (Centurion Photon beams only)
(Refer to D2 Turbo manual)
•• Replace faulty infrared beams
Audible feedback/Buzzer output
•• One beep every two seconds
Possible causes
•• Opening infrared gate safety beams interrupted
•• Opening infrared safety beams faulty, misaligned or
disconnected
•• Damaged Safe Common input
Solutions
•• Ensure that no people or objects are in the path of the beam
•• Ensure that the Safety Open and Safety Close LEDs are
illuminated – if not, the inputs can be permanently bridged
to Com, or the controller can be reset to factory defaults
Bridging the safety inputs will disable all safety
features and poses a safety hazard!
•• Ensure that the beams are in working order
•• Replace faulty controller
25
V-SERIES RANGE
SWING GATE
OPERATORS
TM
TM
TM
The V-Series range – consisting of the VECTOR2, VERT-X
and VANTAGE – is a range of robust, reliable and featurerich swing gate operators. Like the D-Series operators,
these controllers boast user-friendly LCD interfaces with
comprehensive onboard diagnostics for easy fault-finding.
26
26
PRELIMINARY
CHECKS
The following is a list of standard checks to be performed
prior to undertaking any of the advanced diagnostic exercises
contained within this document. In the event that any fault
condition is experienced, systematically go through the list to
ensure that all the minimum site requirements are met.
1. Check all drive connections, i.e. battery and motor wires;
check connections on the controller and any junction
points between the actuator and the controller.
2. Test battery voltage under load; should be no lower than
11V DC. Refer to the battery test procedure on page 71.
3. Check all visible fuses.
4. Check that the Mains Present icon is solid.
5. Check DOSS and sensor connections
to the controller.
6. Always check the operation of the safety beams. On the
V-Series controllers, the beam LEDs mirror the state of the
beam receiver relay. However, if the controller is in the
default state, the LEDs may be off even though the controller
tested the beams as ‘ok’. In the event that the gates do not
open/close, ensure that the beams are functioning properly.
7. Check that actuactor(s) is/are engaged.
8. Ensure that A and B dimensions of the rear mounting
bracket are within specification.
9. Ensure that the gates are properly balanced.
10.Ensure that the hinges support the gate(s) adequately
and allow free movement of the gate.
11.Check that there is no vegetation obstructing the
movement of the gate.
12.An electric lock is to be fitted to gates wider than two meters
13.Check that there is an adequate loop in the V-Series cable
between the operator and the controller/junction box.
The loop should have a radius of approximately 350mm
14.Ensure that both operators in a double leaf
installation are the same version (e.g. v2 - VECTOR2)
15.Ensure that the Wall Bracket is securely anchored.
16.Ensure that the actuator’s maximum stroke is being
utilised.
17.Ensure that your gate and operator are equipped to
deal with Wind Loading. Refer to Appendix D - the Wind
Loading tables on page 95 for more detail.
18.Ensure that the correct operator is selected during setup.
27
TYPICAL DIAGNOSTIC
MESSAGES FOUND ON THE
V-SERIES CONTROLLERS
DIAGNOSTIC MESSAGES DURING SETUP
Symptom: Unable to complete gate setup
Possible causes
•• Operator gearbox disengaged
•• ’DBL’ has been selected for a single-leaf installation
•• Loose connection on the sensor terminals
•• Installation dimensions are not according to specification
•• Crimped or cut cables
•• Intermittent connection between DOSS and harness
•• The operators in a double leaf installation are different
versions, resulting in excess current draw from one
operator’s encoder sensor
•• Incorrect operator has been selected
•• DOSS failure
•• Faulty controller
•• Faulty actuator
Solutions
•• Ensure that the gearbox is engaged by turning the
actuator override key fully clockwise
•• Ensure that ‘SGL’ is selected when prompted to select the
number of leaves (if it is indeed a single-leaf installation)
•• Ensure that all connections outside of the unit are secure and
that the cable has not been crimped, cut or otherwise damaged
•• Ensure that the harness is still securely plugged into the
encoder and has not been pulled and yanked loose - as this
connection is internal to the actuator, it is preferable to replace
it; the operation of the encoder can be tested as follows:
28
•• Set your multimeter to read DC voltage
•• Place the negative lead on Common and the positive
lead on the purple wire
•• Slowly move the gate by hand (the actuator must be
disengaged)
•• Read the voltage between common (black) and the
purple wire
•• Pulses should be evident by the voltage moving between
+0V and +4.5V
•• Repeat for blue wire
•• Ensure that both operators in a double leaf installation are
the same version (e.g. v2 - VECTOR2)
•• Ensure that the correct operator has been selected:
•• VC for VECTOR2
•• VN for VANTAGE
•• VX for VERT-X
•• Replace faulty DOSS encoder/controller/actuator
•• Replace controller
•• Replace actuator
DIAGNOSTIC MESSAGES DURING NORMAL
OPERATION
Symptom: Gate does not open/close, or
gate runs a short distance and stops
Audible feedback
•• Four beeps periodically for ten seconds
Possible causes
The error message will be displayed whenever
no DOSS pulses are registered while the motor is
supposed to be running.
•• The operator is encountering a fixed obstruction
•• Excessive Wind Loading
•• The operator is jammed into an Endstop
•• The gearbox is disengaged
29
•• Loose drive and/or sensor connection (battery or motor
terminal)
•• The operators in a double-leaf installation are different
versions, resulting in excess current draw from one
operator’s encoder sensor
•• Faulty DOSS
Solutions
•• Ensure that nothing is physically hindering the trajectory of
the gate(s)
•• Ensure that the installation dimensions of the actuator’s
rear mounting bracket are according to specification
•• Engage operator by turning the key fully clockwise
•• Check for loose drive and/or sensor connections on the
controller or any junctions between the actuator and the
controller
•• Ensure that both operators in a double leaf installation are
the same version (e.g. v2 - VECTOR2)
•• Replace DOSS encoder. Repair work of this nature should
be conducted by a qualified technician
Symptom: Gate does not open/close, or
gate runs a short distance and stops
Audible feedback
•• Four beeps periodically for ten seconds
Possible causes
•• The operator is encountering an obstruction and has
reached the pre-set number of allowable collisions
•• The controller collision force is set too sensitively
•• Number of allowable collisions set to a low value, e.g. 1
•• Excessive wind loading
•• Damaged encoder
30
•• The operators in a double-leaf installation are different
versions, resulting in excess current draw from one
operator’s encoder sensor
•• Dimensions for A, B, and C are incorrect
•• Faulty DOSS harness. Repair work of this nature should be
conducted by a qualified technician
•• Loose drive and/or sensor connections
•• Gearbox not fully engaged
Solutions
•• Ensure that the gate is running smoothly and that there is
nothing physically hindering the trajectory of the gate
•• Increase the collision force (Menu 2: Safety)
•• Increase maximum collisions value to a higher number,
typically 4
•• Ensure A, B, and C dimensions are correct
•• Ensure that both operators in a double leaf installation are
the same version (e.g. v2 - VECTOR2)
•• Replace faulty DOSS harness. Repair work of this nature
should be conducted by a qualified technician
•• Check battery, motor terminal and sensor connections;
check connections on the controller at any junction points
between the operator and the controller
•• Ensure that operator is fully engaged by turning the key
fully clockwise
•• Replace faulty DOSS encoder. Repair work of this nature
should be conducted by a qualified technician
•• As the encoder is mounted inside the actuator, it is
preferable to replace the actuator
Symptom: Gate does not open/close
Audible feedback
•• Three short beeps for five seconds
Possible cause
•• The End-of-travel limits have not been established
31
Solution
•• Set the Gate Travel Limits by accessing the Setting Limits
Menu (Menu 1: Setting Limits) and following the onscreen
prompts
Symptom: Gate moves a short distance
and reverses direction
Possible causes
The error message denotes the fact that the operator is
trying to resolve the perceived collision due to one or
more of the following reasons:
•• The gate is encountering an obstruction
•• Excessive wind loading
•• Actuator not fully engaged
•• Sensor cables may not be connected, incorrectly
connected, crimped or cut
•• Gate leaf may be too long
•• Short Ramp-up and Ramp-down distances
•• Gate leaves have fallen out of synchronisation
•• Dimensions for A, B, and C are incorrect
Solutions
•• Ensure that nothing is physically hindering the trajectory
of the gate
•• Ensure that installation dimensions of the actuator’s rear
mounting bracket are according to specification
•• Engage actuator by turning the key fully clockwise
•• Check all sensor wire connections and joints
•• Ensure that the length of the gate leaf is within
specification
•• Increase the Ramp-up and Ramp-down distances
(Menu 5: Run Profile)
•• Reset Gate Limits
32
Symptom: Gate does not open/close
Audible feedback
•• Three short beeps for 30 seconds
Possible causes
•• Poor connection between battery and controller
•• The battery voltage is low or the battery is faulty or
disconnected
•• Faulty controller
Solutions
•• Ensure that the battery terminals are properly connected
•• Measure the battery voltage – it should be no lower than
11V DC when placed under load. Refer to Appendix A
on page 71 for an explanation of how to accurately test
battery voltage
•• Check for corrosive build-up around the battery terminals.
If there is corrosion, replace both the battery and
terminals
•• Replace the battery
•• Ensure that the ‘Mains Present’ icon is solid
•• Replace faulty controller
33
GENERAL INFORMATION/ALERT SCREENS
Symptom: None
Audible feedback
•• 4KHz until beams are cleared
Possible causes
•• The IR beams have been interrupted for the pre-set period
of time with the Ambush Alarm feature enabled
•• Inadvertent activation of the Ambush Alarm feature
Solutions
•• Clear any obstruction from the path of the beams
•• If the lenses are unobstructed, check the wiring between
the beams and the controller
•• Refer to the wiring diagrams on pages 80 and 81), as well
as between the IRB transmitter and receiver
•• Ensure that the beams are properly aligned
•• If not required, disable the Ambush Alarm feature in
Menu 6: IR Beams
Symptom: None
Audible feedback
•• 4KHz tone for 30 seconds
34
Possible causes
•• The IR Beams have been interrupted with the gate in the
fully closed position
•• Inadvertent activation of the Break-In Alarm feature
Solutions
•• Clear any obstruction from the path of the beams
•• If the lenses are unobstructed, check the wiring between
the beams and the controller, as well as between the IRB
receiver and transmitter
•• Ensure that the beams are properly aligned
•• If not required, disable the Break-In Alarm feature in
Menu 6: IR Beams
Symptom: Gate does not open from fully
closed position
Audible feedback
•• One beep periodically for 30 seconds
Possible cause
•• The Holiday Lockout feature has been enabled
Solutions
•• Ensure that the green LCK LED is illuminated
•• Press the transmitter button or switching device that
invoked Holiday Lockout Mode
•• Bridge the LCK input to Com or reset the controller to
factory defaults (Menu 10: General Settings)
35
TRAFFIC
BARRIERS
The SECTOR, while technically part of the D-Series
range, has its own unique set of error codes and as such is
discussed separately in this guide.
36
PRELIMINARY
CHECKS
The following is a list of standard checks to be performed
prior to undertaking any of the advanced diagnostic
exercises contained within this document. In the event that
any fault condition is experienced, systematically go through
the list to ensure that all the minimum site requirements are
met.
1. Ensure that the following LEDs are illuminated at all
times:
a.ILP
b.Lck/Stp
2. Check all drive connections, i.e. battery and motor wires.
3. Test battery voltage under load, it should be no lower
than 11V DC.
4. Check all visible fuses.
5. Ensure that the barrier is firmly bolted onto its plinth.
6. Ensure that the pole is firmly held by the pole coupler.
7. If a loop has been fitted – check for continuity.
a. The impedance should be <5Ω.
8. Check DOSS connections.
9. Ensure that the orientation of the spring corresponds
with the orientation of the boom pole (Refer to the
SECTOR installation manual for further information)
37
TYPICAL DIAGNOSTIC
MESSAGES FOUND ON THE
SECTOR CONTROLLER
DIAGNOSTIC MESSAGES DURING SETUP
Symptom: Unable to complete barrier
setup
Possible causes
•• DOSS is faulty or disconnected
•• The gearbox is slipping
Solutions
•• Replace faulty DOSS or reconnect the unplugged connections
•• Contact an authorised agent to service the gearbox
•• Tighten the drive-arm or contact an authorised agent
Symptom: Unable to complete barrier
setup
Possible cause
•• One or both Endstops are moving
•• The gearbox is slipping
Solution
•• Use a Phillips screwdriver to sufficiently tighten the open
and closed Endstops. They should not move at all when
subjected to force
•• Tighten the drive-arm or contact an authorised agent
38
DIAGNOSTIC MESSAGES DURING NORMAL
OPERATION
Symptom: Boom does not raise/lower,
barrier runs a short distance and stops
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
This error indication is displayed in the event of excess
current being drawn
•• Incorrect spring orientation
•• Incorrect spring tension
•• Too many auxiliary components connected to 12V auxiliary
output
•• The maximum current that should be drawn by the SECTOR
traffic barrier controller is 3A (momentarily) or 1A (continuous)
•• One specific auxiliary device that is faulty, typically having
a short circuit
•• Charging voltage significantly higher than 14V DC due to
faulty charger or controller
Solutions
•• Ensure that the orientation of the spring corresponds with
the orientation of the boom pole. Refer to the SECTOR
manual for further details
•• Check the spring balance by referring to the Spring
Tension Diagnostic screen, and correct if necessary
•• Ensure that the battery charging voltage is no higher than
14V DC. Refer to Appendix A on page 71 for a description
of how to test battery and charging voltages
•• Disconnect and reconnect auxiliary components one by
one in order to isolate the problem
39
Symptom: Boom does not raise/lower,
barrier runs a short distance and stops
Audible feedback
•• Four beeps periodically for ten seconds
Possible causes
This error message will be displayed whenever
no DOSS pulses are registered while the motor is
supposed to be running
•• The operator is encountering a fixed obstruction
•• Loose drive connection (battery or motor terminal)
•• Blown fuse
•• DOSS unclipped from gearbox
•• Faulty DOSS
•• The gearbox is slipping
•• The primary drive-arm is loose on the output shaft
Solutions
•• Ensure that nothing is hindering the trajectory of the boom
pole
•• Ensure that drive connections are secure
•• Check 30A ATO fuse
•• Ensure that DOSS is firmly clipped into the gearbox
•• Replace faulty DOSS
•• Contact local authorised agent to service gearbox
•• Tighten the primary drive-arm or contact local authorised
agent
40
Symptom: Boom pole will only move for a
very short distance before termination of
operation
Audible feedback
•• Five beeps periodically for 30 seconds
Possible cause
•• Controller hardware problem
Solution
•• Replace faulty controller
Symptom: Boom does not raise/lower
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• DOSS physically disconnected
•• Poor connection on DOSS or controller side
•• Faulty harness
•• Faulty DOSS
•• Faulty controller
41
Solutions
•• Ensure that the DOSS is clipped firmly into its carrier and
that the harness is plugged in on both the DOSS and
controller side
•• Check for bad connections
•• Replace DOSS harness
•• Replace DOSS unit
•• Replace faulty controller
Symptom: Boom does not raise/lower
Audible feedback
•• Five beeps periodically for 30 seconds
Possible causes
•• Loose drive connections
•• Faulty electric motor
•• The H-bridge on the controller is damaged, possibly a
blown FET
•• The electric motor is faulty or has been disconnected
Solutions
•• Check drive connections (motor and battery) and secure if
necessary
•• Replace faulty electric motor
•• Check that the MOTOR, FUSE and DRIVE cells are all
ticked in the information screen.
An ‘x’, question mark or anything other than a tick indicates
a fault. In the case of a damaged H-bridge, the display will
typically indicate the part of the bridge that is damaged
(i.e. Q1Q3, Q2Q4, etc.). For an explanation of the
diagnostic screens found on the D-Series range of
controllers, refer to Appendix B on page 73
42
•• In the event of a Drive Fault, the controller must be
repaired by an authorised workshop
•• Ensure that the electric motor terminals are connected to
the controller
•• Check the function of the electric motor by referring to the
information screen described above, or test the motor by
connecting the motor terminals straight onto the battery
•• If the motor does not run, the commutator is most
probably faulty
Symptom: Barrier may continue to operate
but movement will be accompanied by
audible error indication
Audible feedback
•• Three beeps periodically while boom is moving
Possible cause
•• The spring tension is incorrect; it is too loosely / tightly
wound
Solution
•• A handy information screen, including graphic
representation, can be found by scrolling upwards on the
controller. Refer to Appendix B, on page 73 for further
information. This will show you exactly how many turns
are needed and in which direction (i.e. clockwise or
counter-clockwise)
43
Symptom: Barrier does not raise/lower or
barrier runs a short distance and stops
Audible feedback
•• Four beeps periodically for ten seconds
Possible causes
•• The operator is encountering an obstruction and has
reached the pre-set number of allowable collisions
•• The controller collision force is set too sensitively
•• Number of allowable collisions set to a low value, e.g. 1
•• Faulty DOSS harness
•• Incorrect spring tension
•• Incorrect combination of springm gearbox, and pole
length
•• Loose drive connections
•• Faulty DOSS
•• Faulty or disconnected electric motor
Solutions
•• Ensure that nothing is physically hindering the trajectory of
the boom
•• Increase the Collision Force (Menu 2: Safety)
•• Increase maximum collisions value to a higher number,
typically 4
•• Replace faulty DOSS harness
•• Ensure the correct spring and gearbox is used for the
current pole length in use
•• Check battery and motor terminal connections
•• Replace faulty DOSS
•• Ensure that the blue and black motor wires are connected
to the controller. If they are and the barrier still won’t
operate, it might be necessary to replace the electric
motor. Refer to the MOTOR information screen discussed
in Appendix B on page 73 to determine whether the motor
is read by the controller
44
•• A handy information screen, including graphic
representation, can be found by scrolling upwards on the
controller. Refer to Appendix B, on page 73 for further
information. This will show you exactly how many turns
are needed and in which direction (i.e. clockwise or
counter-clockwise)
Symptom: Boom does not raise/lower
Audible feedback
•• Three short beeps for five seconds
Possible cause
•• The End-of-travel limits have not been established
Solution
•• Set the gate travel limits by accessing the Setting Limits
menu (Menu1: Setting Limits) and following the onscreen
prompts
45
Symptom: Boom does not raise/lower
Audible feedback
•• Three beeps periodically for 30 seconds
Possible causes
•• Poor connection between battery and controller
•• The battery voltage is low or the battery is faulty or
disconnected
•• Faulty controller
Solutions
•• Ensure that the battery terminals are properly connected
•• Measure the battery voltage – it should be no lower than
11V DC when placed under load. Refer to Appendix A
on page 71 for an explanation of how to accurately test
battery voltage
•• Check for corrosive build-up around the battery terminals.
If there is corrosion, replace both the battery and
terminals
•• Replace the battery
•• Ensure that the ‘Mains Present’ icon is solid
•• Replace faulty controller
46
GENERAL INFORMATION SCREENS
Symptom: None
Audible feedback
•• 4KHz tone for 30 seconds
Possible causes
•• The closing loop has been activated while the boom is
lowered
•• Inadvertent activation of the Break-in Alarm feature
Solutions
•• Remove any metal objects from the closing loop
•• Check the loop wiring and impedance (should typically be
<5Ω)
•• If not required, disable the Break-in Alarm feature in
Menu 6: Loop Detector
Symptom: Boom does not raise from fully
lowered position
Audible feedback
•• One beep periodically for 30 seconds
Possible cause
•• The Holiday Lockout feature has been enabled
47
Solutions
•• Ensure that the green Lck LED is illuminated
•• Press the transmitter button or switching device that
invoked Holiday Lockout Mode
•• Bridge the Lck input to Com or reset the controller to
factory defaults (Menu 10: General Settings)
•• Check for any Auto-activations pertaining to Holiday
Lockout. Refer to the Time-barring and Auto-activation
matrix, a depiction of which is given in Appendix B on
page 78
Symptom: None
Audible feedback
•• 4KHz tone until closing loop is cleared
Possible causes
•• The closing loop has been activated for the time specified
in Menu 6.5.1.2: Presence Time
•• Inadvertent activation of the Presence Alarm feature
Solutions
•• Remove any metal objects from the closing loop
•• Check the loop wiring and impedance (should typically be
<5Ω)
•• If not required, disable the Presence Alarm feature in
Menu 6: Loop Detector
48
KEYPAD
ACCESS
CONTROL
TM
TM
The SMARTGUARD (hard-wired) and SMARTGUARDair
(wireless) access control keypads provide diagnostic feedback
via a collection of tri-colour LEDs on the face of the unit,
as well as an onboard buzzer which will alert users to any
errors in its operation.
49
Symptom: Entering the correct access code
does not activate the relay/device that the
keypad is connected to
LED output: Green LED illuminates
Possible causes
•• The code has been programmed to activate Output 2 or 3
(SMARTGUARD)
•• Device has not been paired to a Centurion code-hopping
receiver (SMARTGUARDair)
Solutions
•• Program the code to activate Output 1
•• Enter Programming Mode = * Master Code*
•• Select Add Menu = 1 #
•• Enter User Address = Address #
•• Enter Access Code = New access code #
•• Select Channel = Channel 1#
•• Enter Access limit = [Accesses] #
•• Exit Add menu = #
•• Exit Program Mode = #
•• Pair the keypad with a Centurion code-hopping receiver
(SMARTGUARDair)
•• Place the receiver into Learn Mode
•• Enter a valid access code on the SMARTGUARDair,
followed by #. The SMARTGUARDair will now transmit
for a short time, and will pair with the receiver
•• Exit Learn Mode on the receiver
•• Test the system by entering a valid access code, followed
by #
Symptom: Entering the correct access code
does not activate the relay/device that the
keypad is connected to
LED output: Red LED illuminates
50
Possible causes
•• The access code has not been learned into memory
•• The access code was learned into memory with an access
limit set
Solutions
•• Learn the access code into memory:
•• Enter Program Mode = * Master Code*
•• Select Add Menu = 1 #
•• Enter User Address = Address #
•• Enter Access Code = New access code #
•• Select Channel = Channel #
•• Enter Access limit = [Accesses] #
•• Exit Add menu = #
•• Exit Program Mode = #
Symptom: Entering the correct access code
does not activate the relay/device that the
keypad is connected to
LED output: Red LED triple-flashes rapidly
every four seconds. The tone of the
onboard buzzer will also be different from
its normal pitch when pressing keys
Possible cause
•• Battery voltage low (SMARTGUARDair)
Solutions
•• Replace batteries
Symptom: Entering the correct access code
does not activate the relay/device that the
keypad is connected to
LED output: Green and red LEDs flash in
sequence
51
Possible cause
•• Code has been incorrectly entered three times
•• Inadvertently changed access code when editing settings
Solutions
•• Make sure that the code entered is correct
•• Learn the code again
Symptom: Electric gate lock not being
activated
Possible cause
•• Incorrect wiring
Solution
•• Refer to wiring diagram in installation manual
52
POLOPHONE
INTERCOM
SYSTEMS
TM
Thanks to its incredibly user-friendly design – utilising a
simple two-wire bus system – the POLOphone intercom
system is known for reliable, hassle-free installation and
operation. However, should something go wrong, this
diagnostic guide will help you to easily diagnose and resolve
any issues that may arise.
53
Symptom: Lights off on Entry Panel
Possible causes
•• Polarity of power supply wires incorrect
•• Polarity of two-wire bus incorrect
•• Supply voltage too low
•• Voltage on two-wire bus too low
Solutions
•• Check polarity of power supply wires
•• Check polarity of two-wire bus
•• Measure supply voltage
•• Measure two-wire bus voltage at Entry Panel; it should be
between 6.8V and 8V
Symptom: Entry Panel howling when active
Possible cause
•• Volume too high at Entry Panel
Solutions
•• Reduce volume at Entry Panel
•• Make sure that there is a sponge between the Entry Panel
speaker and the speaker holder
•• Make sure that there is a sponge between the Entry Panel
microphone and the Base cover
•• Make sure that the unit is properly closed
54
Symptom: Entry Panel relay not triggering
when gate button pressed on Handset
Possible causes
•• Incorrect group selected on Entry Panel
•• Bus voltage at Entry Panel too low
Solutions
•• Ensure that correct group (1 or 2) is selected on Entry
Panel
•• Measure two-wire bus voltage at Entry Panel; it should be
between 6.8V and 8V
•• Replace faulty Entry Panel
Symptom: Handset not ringing when
called
Possible causes
•• Polarity of two-wire bus incorrect
•• Voltage on two-wire bus at Handset too low
•• Poor connection between Handset and coil cord
•• Incorrect Handset group selected
•• Cradle not properly placed on the Handset
Solutions
•• Check polarity of two-wire bus
•• Measure two-wire bus voltage at Handset; it should be
between 6.8V and 8V
•• Check coil cord connection
•• Ensure that correct group (A or B) is selected on Handset
•• Ensure that the cradle is properly placed on the Handset
and is pressing the Hook switch
55
Symptom: No speech when Handset is
lifted
Possible causes
•• Handset volume set too low
•• Poor connection between Handset and coil cord
•• Hook switch jammed
Solutions
•• Increase Handset volume
•• Check coil cord connection
•• Ensure that hook switch moves freely
56
GSM DEVICES
G-SWITCH-22
GSM MODULE
TM
Diagnostic exercises on the G-SWITCH-22 are mostly
symptom-based; however, the device’s onboard LEDs will
provide useful information about the overall system health,
as will the G-WEB online interface.
57
Symptom: Missed Call not activating one
or both of the outputs
Possible causes
•• The user phone number has not been added to system
memory
•• The Caller Line Identification Presentation has not been
enabled on user phone number or G-SWITCH-22 SIM
•• No network coverage
•• The G-SWITCH-22 module is not powered up
Solutions
•• Ensure that the user phone number has been successfully
added and also check that the command syntax is correct
if adding using SMS
•• Enable Caller Line Identification Presentation
•• Check the signal strength LEDs on the module and move
the antenna to obtain optimal network coverage
•• Check that the device is powered up
Symptom: When giving the module a
Missed Call, Voicemail or a busy tone is
heard
Possible causes
•• Call forwarding/Voicemail has been enabled
•• No network coverage
•• The G-SWITCH-22 module is not powered up
•• The device is currently engaged in the synchronisation
stage
Solutions
•• Insert the module SIM card into a mobile phone and
disable Call forwarding/Voicemail
•• Check the signal strength LEDs on the module and move
the antenna to obtain optimal network coverage
58
Symptom: When giving the module a
Missed Call, the relay activates and then
the call goes to Voicemail
Possible cause
•• Call forwarding/Voicemail has been enabled (Busy)
Solution
•• Insert the module SIM card into a mobile phone and
disable Call forwarding/Voicemail
Symptom: G-SWITCH-22 not synchronising
via G-WEB
Possible causes
•• The G-SWITCH-22 module is not powered up
•• No network coverage
•• No airtime on the module SIM card
•• SIM card not registered - Check with local communication
authority
•• Data service not enabled on the SIM
•• Incorrect network specified on the website
Solutions
•• Check that the device is powered up
•• Check the signal strength LEDs on the module and move
the antenna to obtain optimal network coverage
•• Load airtime onto the module SIM card
•• Have SIM card registered in terms of local regulation in
force
•• Contact SIM card provider to make sure that the SIM card
has data connection enabled
•• Make sure that the correct network is specified
59
GARAGE
DOOR
OPERATORS
TM
Ultra-reliable and whisper-quiet, the XTrac garage door
operator for tip-up and sectional doors is even equipped
with a Door Service Monitor that will inform you when it’s
time to service your garage door.
60
PRELIMINARY
CHECKS
1. Ensure that the garage door on which the XTrac is
installed is properly balanced and well-functioning.
The garage door is deemed to be well-balanced and
aligned if it:
a. Requires an equivalent amount of applied force to
either manually open or no more than 150N (15kg)
of applied force to either manually open or close
b. Does not rise or fall more than 100mm when
released at any point between fully open or fully
closed positions
c. Does not rub on or incorrectly make contact with any
supporting or surrounding structures
d. The horizontal tracks have been installed level
e. The door panels have been installed level, and
f. The vertical tracks have been installed plumb
g. The junction between the curved horizontal track and the vertical track does not cause the door to ‘jump’
2. If it is a sectional type door, make sure that the
counterbalance springs have been properly lubricated
between all of the coils with heavy automotive bearing
grease.
61
Symptom: The XTrac does not function at
all
Possible causes
•• Electrical motor disconnected
•• Blown fuse
•• Corrosion on track
•• Batteries flat/no mains power
•• Holiday Lockout enabled
•• Chain not tensioned
•• Onboard receiver faulty or remotes not learned in
•• Electrical motor faulty
•• Faulty motor termination board
Solutions
•• Ensure that the motor wires are securely connected to the
controller
•• Measure continuity on 10A motor fuse and replace if
necessary
•• Check for corrosion on chain and extrusion and clean if
necessary
•• Check that power cord is plugged-in and switched on:
•• Check power point by plugging in an alternate
appliance
•• No LED display indicates that XTrac has entered
Shutdown Mode due to low battery voltage
•• Use the remote that invoked Holiday Lockout Mode to
disable it and return the XTrac to normal operation
•• Use a size 13 socket to tension the chain to an acceptable
level
•• Press the onboard test button. If this causes the unit to run,
but pressing a remote button does not, try to re-learn the
remotes by following the instructions in the installation
manual. If the operator still does not run, the onboard
receiver may be faulty and needs to be replaced
•• Replace electrical motor
•• Replace motor termination board
62
Symptom: The XTrac runs very slowly
Possible causes
•• Speed Control setting may be set too low
•• Batteries are running low
•• Garage door may be binding or out of balance
Solutions
•• Increase Speed Control setting
•• Check that power cord is plugged-in and switched on:
•• Check power point by plugging in an alternate
appliance
•• No LED display indicates that XTrac has entered
Shutdown Mode due to low battery voltage
•• Ensure that door is properly balanced. The garage door is
deemed to be well-balanced if it:
•• Requires an equivalent amount of applied force to either
manually open or no more than 150N (15kg) of applied
force to either manually open or close, and
•• Does not rise or fall more than 100mm when released
at any point between the fully open or fully closed
positions
•• Does not rub on or incorrectly make contact with any
supporting structures, and
•• The horizontal tracks have been installed level, and
•• The vertical tracks have been installed plumb, and
•• The junction between the curved horizontal tracks and
the vertical track does not cause the door to ‘jump’
Symptom: Door stops before reaching the
fully open position
Possible causes
•• The door is encountering an obstruction
•• The door is not properly balanced
•• Incorrect Safety Obstruction Force adjustment settings
•• Incorrect Open Limit adjustment
63
Solutions
•• Disengage the XTrac from the door and check for
obstructions
•• Disengage the XTrac from the door and check for correct
spring balance
•• Check that the correct Safety Obstruction Force adjustment
settings for the opening direction have been applied:
•• Hinge open the Lamp Cover to expose the adjustment
controls
•• With the garage door in the fully closed position, press
the black ‘Run’ button so that the garage door begins
movement in the open direction
•• As the garage door is opening, slowly turn the green
Open/Offset Adjustment Pin in an anti-clockwise
direction until the garage door stops
•• Now turn the same pin clockwise five degrees
•• Adjust door travel for the open direction:
•• Locate the Open Direction Limit Prong within the Drive
rail – nearest to the Control Box
•• Loosen the Limit Prong Lock Screw by half a turn and
slide the Prong towards the Control Box to increase
garage door travel and away from the Control Box to
decrease travel
•• Re-tighten the Limit Prong Lock Screw once correct
adjustment has been attained
Symptom: Door stops and reverses before
reaching the fully closed position
Possible causes
•• The door is encountering an obstruction
•• The door is not properly balanced
•• Incorrect Safety Obstruction Force adjustment settings
•• Incorrect Open Limit adjustment
Solutions
•• Disengage the XTrac from the door and check for
obstructions
•• Disengage the XTrac from the door and check for correct
spring balance
64
•• Check that the correct Safety Obstruction Force adjustment
settings have been applied:
•• Hinge open the Courtesy Lamp cover to expose the
adjustment controls
•• Rotate the green Offset Adjustment pin in a clockwise
direction to increase Safety Obstruction Offset Value
and in an anti-clockwise direction to decrease the value
•• Adjust door travel for the closing direction:
•• Locate the Close Direction Limit Prong within the Drive
rail – nearest to front wall of the garage
•• Loosen the Limit Prong Lock Screw by half a turn and
slide the Prong towards the front wall of the garage to
increase garage door travel and away from the front
wall to decrease travel
•• Re-tighten the Limit Prong Lock Screw once correct
adjustment has been attained
Symptom: Door stops before reaching the
fully closed position, but does not reverse
Possible cause
•• Incorrect Close Limit adjustment
Solutions
•• Adjust door travel for the closing direction:
•• Locate the Close Direction Limit Prong within the Drive
rail – nearest to front wall of the garage
•• Loosen the Limit Prong Lock Screw by half a turn and
slide the Prong towards the front wall of the garage to
increase garage door travel and away from the front
wall to decrease travel
•• Re-tighten the Limit Prong Lock Screw once correct
adjustment has been attained
Symptom: Door does not Safety Reverse
Possible causes
•• Incorrect Safety Obstruction Force adjustment settings
•• Battery voltage may be low
65
Solutions
•• Check that the correct Safety Obstruction Force adjustment
settings have been applied:
•• Hinge open the Courtesy Lamp cover to expose the
adjustment controls
•• Rotate the green Offset Adjustment pin in a clockwise
direction to increase Safety Obstruction Offset Value
and in an anti-clockwise direction to decrease the value
•• Check that power cord is plugged-in and switched on:
•• Check power point by plugging in an alternate
appliance
•• No LED display indicates that XTrac has entered
Shutdown Mode due to low battery voltage
Symptom: Door requires excessive force
to Safety Reverse
Possible cause
•• Incorrect Safety Obstruction Force adjustment settings
Solutions
•• Check that the correct Safety Obstruction Force adjustment
settings have been applied:
•• Hinge open the Courtesy Lamp cover to expose the
adjustment controls
•• Rotate the green Offset Adjustment pin in a clockwise
direction to increase Safety Obstruction Offset Value
and in an anti-clockwise direction to decrease the value
Symptom: Door requires excessive force
to Safety Stop
Possible cause
•• Incorrect Safety Obstruction Force adjustment settings
66
Solutions
•• Check that the correct Safety Obstruction Force adjustment
settings have been applied:
•• Hinge open the Courtesy Lamp cover to expose the
adjustment controls
•• Rotate the green Offset Adjustment pin in a clockwise
direction to increase Safety Obstruction Offset Value
and in an anti-clockwise direction to decrease the value
Symptom: Remote control operating range
is poor
Possible cause
•• Remote battery low
Solution
•• Replace remote control battery
Symptom: Courtesy Lamp does not
function
Possible causes
•• Courtesy Lamp bulb has blown
•• Battery voltage has dropped below 24V
•• No mains
Solutions
•• Replace Courtesy Lamp bulb
•• Ensure that charger is functioning correctly and replace
batteries if necessary
Symptom: Courtesy Lamp triple flashes
every 15 seconds
67
Possible cause
•• Door balance is incorrect
Solutions
•• Lubricate garage door springs and hinges
•• Call serviceman if lubricating springs does not resolve fault
condition
Symptom: Buzzer single beeps every
30 seconds
Possible cause
•• Battery charger not charging
Solutions
•• Check that power cord is plugged-in and switched on:
•• Check power point by plugging in an alternate
appliance
•• No LED display indicates that XTrac has entered
Shutdown Mode due to low battery voltage
Symptom: Door does not Autoclose
Possible causes
•• Infrared safety beams misaligned or damaged
•• Incorrect dipswitch settings
Solutions
•• Ensure that safety beams are in working order
•• Set Dipswitches 2 and 3 to the ON position
68
Symptom: Door does not Safety Reverse
when the infrared safety beams are
interrupted
Possible cause
•• Incorrect dipswitch settings
Solution
•• Set Dipswitch 2 to the ON position
Symptom: XTrac is noisy when running
Possible causes
•• Insufficient lubrication on inside of Drive Rail
Solutions
•• Lubricate inside of Drive Rail with silicone spray lubricant
69
APPENDICES
APPENDIX A
LOW BATTERY VOLTAGE CONDITION
APPENDIX B
EXPLANATION OF INFORMATION SCREENS
APPENDIX C
WIRING DIAGRAMS
APPENDIX D
WIND LOADING TABLES
APPENDIX E
D10 TURBO MAXIMUM OPERATING SPEED
FOR CORRESPONDING GATE MASS
APPENDIX F
QUICK SELECTION GUIDES
APPENDIX G
KEYPAD MENUS
APPENDIX H
CABLING REQUIREMENTS FOR THE
D5-EVO LOW-VOLTAGE
70
APPENDIX A
LOW BATTERY VOLTAGE CONDITION
Status light flashes three times - LCD indicates BatteryLow (on operators with LCD interfaces).
If the battery voltage is less than 10.5V DC under load
(D10/D10 Turbo = 21V DC), the unit will not operate at
all. For any other voltage, the battery could still be the
cause of the problem. Check that the battery is being
properly charged.
•• Check the ‘Mains Present’ icon on the main diagnostic
screen or scroll to the battery charger diagnostic screen
and check the charging voltage – right-hand voltage.
•• This should indicate approximately 14V
(D10/D10 Turbo = 28V)
•• Check that the mains power is switched on (measure
between 90V and 240V AC on the mains connector)
•• Check that the red LED on the side of the charger is
illuminated
•• Check the charger’s supply fuse
•• Check that the white battery charger connector is making
proper contact with the controller
•• Check the condition of the battery leads, terminals and
connectors. Look for and correct all loose connections and
signs of corrosion
•• The battery might be discharged. Measure the battery
voltage with the charger connected; if the voltage is below
11V, then the battery is discharged. The number of cycles
per hour may be excessive, thus discharging the battery
•• The charger may be faulty. Disconnect the battery and
measure the voltage on the battery leads. It must be
between 13.6V and 13.8V (D10/D10 Turbo = 27.5V).
If not, replace the charger
•• The battery might be old, and might have to be replaced.
If in doubt test as follows:
•• Check that the battery is charged, by ensuring that the
battery voltage is above 13.5V (D10/D10 Turbo = 27.5V)
with the charger connected. (If the battery is in a good
condition it would probably pass the test without being
fully charged)
•• Disconnect the charger from the battery
•• Remove the DC motor leads from the DC controller
71
•• Apply the DC motor leads directly to the battery, while
measuring the battery voltage
•• It should not be less than 10.5V DC under load
(D10/D10 Turbo = 21V DC under load)
72
APPENDIX B
EXPLANATION OF INFORMATION SCREENS
The following screens can be accessed by using the
triangular up and down buttons. The information is
very useful when doing fault finding to provide the
user with better feedback of the various diagnostic
conditions or when acquiring general operational
information.
Voltages
•• Charger voltage - should be approximately 14V DC for
the D5-Evo/D5-Evo Low-Voltage/SECTOR/V-Series
and 27V DC for the D10/D10 Turbo
•• Battery voltage - the unit will not operate if the voltage
falls more than 3V DC under load. A quick way of
checking the battery’s voltage under load is to apply a
force in the opposite direction to the movement of the
gate; the battery voltage should never drop more than
2V DC. The system will enter Battery-low state at 10V DC
(D5-Evo/D5-Evo Low-Voltage/SECTOR/V-Series) or
21.0V DC (D10/D10 Turbo) and will shut down, allowing
the batteries to charge
Speed
•• This display indicates the speed at which the gate/SECTOR
is travelling in metres per minute; the speed of the
SECTOR is indicated in degrees per minute
•• Say, for example, that the gate has been set to run at
maximum speed, but this information screen indicates that
it is not running at maximum speed, it is an indication that
the gate is heavy or it might be time to change the wheels
73
Current / Collision Count and Lost
•• This screen will display the instantaneous current drawn
during operation; typically it should be between 6A and
8A for the D5-Evo/D5-Evo Low-Voltage, between 3A
and 6A for the D10/D10 Turbo and around 2A for the
SECTOR. Note that the current drawn by the various
operators could vary greatly depending on the load. A
heavy gate would naturally result in more current being
drawn. The maximum current draw is limited to 15A
•• This screen will help determine whether the gate is
running properly or not. If the current drawn is much
higher than 6A, it could be an indication that the gate
weight is excessive or something is obstructing the free
movement of the gate. Check for dirt on the rail and
ensure that the wheels move freely; the maximum current
may be zeroed at any stage by pressing the oblong
pushbutton on the controller
•• ColCnt – indicates the number of collisions encountered
during a specific cycle. The counter will reset to zero after
every successful cycle
•• Lost – if a system encounters six consecutive collisions, it
will enter a realignment procedure to try and determine
the true positions of its Endstops and Origin Marker
74
Position Count
•• Open, Close and Current - compares the open/close
count in the fully open/closed position with the current
count in these positions; it should be within ten counts
•• For example, if the gate is in the fully closed position and
the Closed Count displays 5, but the Position Count is 16,
it indicates a problem. See the point that follows:
•• Open, Close and Current - compares the open/close
If not, it is safe to assume that the encoder sensor is not
counting the pulses accurately or that electrical noise is
present around the DOSS system. Equipment such as GSM
modules, switch mode chargers or other electrical devices
with high electrical noise could contribute to problems in
this area
Magnet Position
•• The display will indicate the position of the magnet
relative to the position of the motor. When the display is
contradicting the fact, it is an indication that the magnet
polarity is incorrect
PWM
•• This is an indication of the percentage of battery power
that the controller is able to deliver to the motor.
The heavier the gate, the lower this percentage is likely to
be. If the system is running at full speed but only 80% of
battery power is being delivered to the battery, it might be
time to change the gate wheels
75
Operations/Power ups
•• The OPS screen acts as a trip counter and counts and
stores the number of operations completed over a period
of time
•• For example, the diagnostic screen above indicates that
the gate in question has completed 2880 cycles (open and
closed) in total
•• P UP – Indicates the total number of times that the
controller has had the power cycled (power removed and
reapplied). A high number of power-ups on a battery
backed-up system indicates a problem with either the
battery or the charger.
•• Both these counters can be reset by removing the power
to the controller, holding in all four buttons and reapplying
power
•• PO – Power-on-reset has occurred. This reset condition
occurs if the control card is powered up from a completely
powered down state, meaning that no power is connected
to the control card and the super-cap is completely
discharged
•• BO – A Brown-out-reset has occurred. Generally this
condition occurs if the voltage to the microprocessor drops
below some critical threshold value. The device is held in
reset in such situations to prevent abnormal operation.
If this flag is set on its own, it’s a good indicator that there
may be something wrong with the electrical supply to the
operator. The system should be checked by a qualified
service technician. During a power-on-reset (see above),
the BO flag is always set simultaneously with the PO flag.
This is completely normal, and should not cause concern
•• SW – A Software-reset has occurred. This flag is set in the
event of abnormal software execution, device failure, or
after the system powers up following recovery from Sleep
Mode. The device enters sleep when all power is removed
from the controller, but the super-cap continues to power
the real-time clock circuitry. If the control card is powered
up before the super-cap discharges and the time is lost, the
system will generate a software reset and set the SW flag
•• WD – A Watchdog-reset has occurred. This flag is set
in the event of abnormal software execution, or some
form of device failure. The system should be checked
by a qualified service technician if the event is flagged
repeatedly
76
•• MC – A Master-Clear-reset has occurred. This flag is set
in the event of abnormal software execution, or some
form of device failure. The system should be checked
by a qualified service technician if the event is flagged
repeatedly
•• SL – The device has entered and recovered from Sleep
Mode. This flag is infrequently set, as it is cleared during
a device reset which usually follows the exit from Sleep
Mode. It is not relevant to normal controller operation,
and should not be a cause for concern if it does happen
to be set
Drive, Fuse and Motor
•• DRIVE – This indicates whether all the transistors present
in the H-bridge are operational
•• FUSE – Fuse in working condition
•• MOTOR – Motor is connected
Example
•• The screen pictured above indicates a faulty H-bridge,
blown fuse and a motor in an unknown state
Serial Number and Firmware version
•• M and C – Indicates the software version loaded on the
controller
•• SN – Serial Number of controller
•• E – Displays the EEPROM version number
77
Input Matrix
•• This screen aids in indicating which inputs are active
•• RF – This row determines whether any inputs (in this case
RF inputs) are being activated by RF functionality. If any
cell in this row has an ellipse icon in it, the respective RF
input is currently being activated. The activation may arise
from a latched remote control transmission, or from a
currently active pulsed remote control transmission
•• AA – This row determines whether a physical input is
being activated by an Auto Activation Time-Period
•• Any cell with an ellipse icon in it indicates that the
respective input is active due to some currently active Auto
Activation Time-period
•• TB – This row determines whether a physical input is
inhibited from affecting the control card by a time-barring
Time-period. Any cell with an ellipse icon in it indicates
that the respective physical input is prevented from
affecting the controller
•• TRG – The trigger input column
•• FRX – The free-exit input column
•• PED – The pedestrian input column
•• LCK – The Holiday Lockout input column
•• LIT – The Courtesy Light LIT input column
Example
•• The screen picture above shows that an Auto Activation is
present for the Free-exit function
78
Remote Control Information
•• ID No – Displays the identification number of the last
remote used to trigger the system
•• LB – A black dot will appear in this field if the battery
of the remote being activated is nearing the end of its
functional life
•• PL – Will indicate the type of input/output (pulsed or
latching)
•• TB – A dot in this field indicates that the remote is timebarred
•• Button – Indicates which remote button was used for the
last valid trigger
•• 1/500 – Indicates the memory usage, i.e. how many
buttons have been learned into the controller’s memory
•• The field towards the centre of the display will indicate
what function the particular remote button has been
assigned to activate, i.e. TRG, FRX, LCK, etc.
Example
•• The screen pictured above indicates that the last
transmitter button to be pressed had the ID number 737
and it was a pulsed input activating the TRG input. Button
one of the transmitter was used and only three transmitter
buttons out of the possible 500 programmable buttons
have been used
SECTOR Spring tension screen
•• This screen indicates how many turns of the spring
tensioning nut are needed and which way it should be
turned, i.e. clockwise or counter-clockwise
79
APPENDIX C
WIRING DIAGRAMS
Wiring diagram for opening safety beams
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Opening safety beam
12V/24V IRB Receiver
12V/24V +
COM
NC
NO
IRB Tx
12V/24V +
12V/24V -
FIGURE 2
80
APPENDIX C
WIRING DIAGRAMS
Wiring diagram for closing safety beams
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Closing safety beam
12V/24V IRB Receiver
12V/24V +
COM
NC
NO
IRB Tx
12V/24V +
12V/24V -
FIGURE 3
81
APPENDIX C
WIRING DIAGRAMS
Wiring diagram for various inputs
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Holiday Lockout
keyswitch/keypad
(normally-closed)
Intercom
pushbutton
(normally open)
Pedestrian
keyswitch/keypad
(normally-open)
Status
LED
FIGURE 4
82
APPENDIX C
WIRING DIAGRAMS
Wiring diagram for pilar lights
The image used is for illustrative purposes only.
The actual controller may differ from this image.
CP84 charger
PUSHBUTTON
(Normally Open)
FIGURE 5
83
APPENDIX C
WIRING DIAGRAMS
Wiring diagram for VECTOR2, VERT-X and VANTAGE
master and slave motors
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Master motor (mtr m)
VECTOR2, VERT-X, VANTAGE Actuator
Thin blue
Thin red
Thin black
Slave motor (mtr s)
VECTOR2, VERT-X, VANTAGE Actuator
Thin purple
Thin blue
Thin purple
Thick blue
Thick black
Thick blue
Thick black
PRODUCT
THIN WIRES
THICK WIRES
VECTOR2
AWG 17
AWG 12
VANTAGE
AWG 17
AWG 12
VERTX
AWG 17
AWG 12
FIGURE 6
84
APPENDIX C
WIRING DIAGRAMS
Wiring diagram of SMARTGUARD
keypad to an electric lock
The image used is for illustrative purposes only.
The actual controller may differ from this image.
From external 12V - 24V DC/AC power supply
To other
equipment
Free
exit
Door
strike
FIGURE 7
85
APPENDIX C
WIRING DIAGRAMS
Wiring diagram of SMARTGUARD
keypad to a magnetic lock
The image used is for illustrative purposes only.
The actual controller may differ from this image.
From external 12V - 24V DC/AC power supply
To other
equipment
Magnetic
Lock
Free
exit
12V DC
FIGURE 8
86
87
Door
strike
Extra
handsets
Auxiliary Output/potential-free Normally-open
Gate pedestrian opening
Pillar-light control
Entrance light control
Handset
If the gate trigger wire is connected to a potential-free contact (NO or COM) on the entry panel, the gate can be opened by
joining the NO and COM terminals together.
For additional security it is advisable to wire to the auxiliart terminals on the handset or connect the POLOswitch in the gate
motor.
WARNING
12V DC
Power supply
Power
supply for
door strike
Entry panel
APPENDIX C
WIRING DIAGRAMS
Wiring diagram of the POLOphone intercom system
The image used is for illustrative purposes only.
The actual controller may differ from this image.
FIGURE 9
APPENDIX C
WIRING DIAGRAMS
Wiring diagram of G-SWITCH-22 to D5-Evo
The image used is for illustrative purposes only.
The actual controller may differ from this image.
12V-24V DC+
12V-24V DCInput 1
GND
N/O1
COM1
N/O2
COM2
D5-Evo Controller
N/01 - Gate Trigger
N/02 - Pedestrian Trigger
INP1 - Wire to AUX IO
(AUX IO function can be configured in controller)
FIGURE 10
88
APPENDIX C
WIRING DIAGRAMS
Synchronising two D-Series gate operators
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Motor 1 (Master) controller
Motor 2 (Slave)
controller
Controller settings on Master
Safety
External gate indication status.......... Indicator output........... AUX IO
Closed indication......... Off
Part close indication..... Off
Closing indication........ Off
Part open indication..... Off
Opening indication...... On
Open indication........... On
Pedestrian indication.... Off
Unknown indication..... Off
Controller settings on Slave
Autoclose
Autoclose status............................... ON
Autoclose timer................................ 0Seconds
FIGURE 11
89
APPENDIX C
WIRING DIAGRAMS
Interlocking two D-Series operators
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Motor 1 (Master) controller
Motor 2 (Slave)
controller
Controller settings on Master
Safety
External gate indication status.......... Indicator output........... AUX IO
Closed indication......... On
Part close indication..... Off
Closing indication........ Off
Part open indication..... Off
Opening indication...... Off
Open indication........... Off
Pedestrian indication.... Off
Unknown indication..... Off
FIGURE 12
90
APPENDIX C
WIRING DIAGRAMS
Wiring of V-Series controller to an electric gate lock
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Electric Gate Lock/
Maglock
FIGURE 13
91
APPENDIX C
WIRING DIAGRAMS
Wiring of a Solar panel to D5-Evo
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Solar Panel
Battery
Load
12V 0 - 30A regulator
Panel
Battery
Bridging
This scenario may change in future through firmware upgrades. In order to silence
the buzzer on the controller from warning that there is no mains power present
please bridge the controller’s charger terminals with Aux 12V Out and Com.
To do this follow these steps:
• Remove all power form the operator.
• Cut the charger wires (A) from where they go into the charger (leaving them intact
where they plug into the controller).
• Connect the red wire to the ‘AUX 12V OUT’ terminal and connect the black wire
to the ‘COM’ terminal.
This overrides the mains failure buzzer.
FIGURE 14
92
APPENDIX C
WIRING DIAGRAMS
Wiring of one set of infrared gate safety beams to two
synchronised D-Series gate motors
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Master
Controller
Please Note:
Ensure that beam test is
disabled on both controllers
12V/24V IRB Receiver
12V/24V +
COM
NC
NO
IRB Tx
12V/24V +
12V/24V -
Note:
Always wire the IRB Reciever
into the master controller.
For the controller
synchronisation settings,
please refer to page 89.
Slave
Controller
FIGURE 15
93
APPENDIX C
WIRING DIAGRAMS
Wiring of various inputs and outputs to the XTrac
sectional/tip-up garage door operator
The image used is for illustrative purposes only.
The actual controller may differ from this image.
Wiring a
universal receiver
to the XTrac
Universal Receiver
Hard wired
wall switch to
the XTrac
Wall Switch
IRB Receiver
IRB Tx
Wiring infrared
safety beams
(4-wire)
to the XTrac
FIGURE 16
94
138km/h
156km/h
171km/h
186km/h
199km/h
180mm
220mm
260mm
300mm
340mm
95
98km/h
91km/h
84km/h
76km/h
67km/h
57km/h
44km/h
Up to
2.5m
86km/h
80km/h
74km/h
67km/h
60km/h
51km/h
41km/h
Up to
3m 2
76km/h
71km/h
65km/h
60km/h
53km/h
46km/h
37km/h
Up to
3.5m 2
33km/h
47km/h
59km/h
69km/h
78km/h
86km/h
93km/h
100km/h
140mm
180mm
220mm
260mm
300mm
340mm
58km/h
54km/h
49km/h
44km/h
39km/h
32km/h
24km/h
Up to
2.5m
1. An electric lock must be fitted
2. Refer to the VECTOR2 Installation Manual for installation details
74km/h
68km/h
63km/h
57km/h
50km/h
43km/h
Up to
2m
Up to
1.5m
Value of A or B
dimentions
once installed1
100mm
49km/h
46km/h
42km/h
38km/h
34km/h
28km/h
22km/h
Up to
3m 2
43km/h
40km/h
37km/h
34km/h
30km/h
26km/h
20km/h
Up to
3.5m 2
For a 100% covered gate: (Fully clad gates, etc.) x 1.8m high
116km/h
108km/h
99km/h
89km/h
78km/h
65km/h
48km/h
94km/h
119km/h
140mm
Up to
2m
Up to
1.5m
Value of A or B
dimentions
once installed1
100mm
For a 25% covered gate: (Palisades, etc.) x 1.8m high
38km/h
35km/h
33km/h
30km/h
27km/h
23km/h
19km/h
Up to
4m 2
76km/h
71km/h
65km/h
60km/h
53km/h
46km/h
37km/h
Up to
4m 2
APPENDIX D
WIND LOADING TABLES
Wind speeds for which VECTOR2
motor will still operate the gate
APPENDIX D
WIND LOADING TABLES
Wind speeds for which VERT-X, Vantage 400, and
Vantage 500 motors will still operate the gate
Maximum Allowable Coverage in Wind Speeds
Length (m)
Up to
1.5m
Up to
2m
Up to
2.5m
Up to
3m
Height (m)
Up to
1.8m
Up to
1.8m
Up to
1.8m
Jusqu’à
1.8m
Coverage
Maximum Wind Speeds (Km/h)
25%
91km/h
68km/h
55km/h
45km/h
50%
64km/h
48km/h
39km/h
32km/h
75%
52km/h
39km/h
31km/h
26km/h
100%
45km/h
34km/h
27km/h
23km/h
96
APPENDIX E
D10 Turbo maximum operating speed for
corresponding gate mass
Gate mass
kg
Operator maxmum
running speed (m/min)
240
50
300
42
400
36
500
32
600
29
700
27
800
25
900
24
1000
23
97
98
24m/min
Gate speed at push
force <5kgf
12V DC
Motor life
expectancy:
10years4
50%3
Motor life
expectancy:
10years4
Duty cycle - mains
present
1. 90V - 240V AC
2. Dependant on gate running speed
3. Based on a 25°C ambient and unit not in direct sunlight
4. At 10 operation per day
555
20%3
18m/min
22m/min
17kgf3
500kg
1505
50%3
18m/min
22m/min
17kgf3
500kg
7505,6
25%3
30m/
min
80%
13.6m/min
-
35kgf3
2000kg
Inverter
Three-phase
inverter
Only limited by Only limited by
duty cycle
duty cycle
80%
16m/
min
-
22.5kgf3
Standard Sprint
1000kg 600kg
Inverter
Three-phase
inverter
Solar Power may also be used
Three-phase AC motor driven via frequency
inverter operates off single phase power supply
7505,6
45%3
22m/min
26m/min
30kgf3
1000kg
Three-phase
inverter
45m/min
50m/min
15kgf3
240kg1000kg
5. Battery-driven typically using a 7Ah (5Ah-D2 Turbo)
battery and a charger (Battery can be upgraded for
longer power failure autonomy - mounted separately)
6. With a brush replacement interval of two years
50%3
22m/min
Gate speed at push
force
22m/min
24m/min
9kgf3
9kgf3
Push force - rated
Maximum daily
operations
Industrial
Battery-driven
Battery-driven Battery-driven Battery-driven
800mA charger Battery-driven Battery-driven - 1.8A charger - 1.8A charger - 1.8A charger
12V DC
250kg
Gate mass - max
Lightindustrial
D2 Turbo
D5-Evo
A10
A10
D2 Turbo
D10
D5-Evo
D10-Turbo
Low-Voltage Low-Voltage
Endurance Heavyweight
10V-20V AC 15V-19V AC
90V-240V AC
90V-240V AC 90V-240V AC 90V-240V AC 220V-240V AC 220V-240V AC
10V-28V DC 21V-26V DC
Domestic
250kg
Motor power supply
Motor voltage
Input voltage
Technical Data
APPENDIX F
PRODUCT QUICK SELECTION GUIDES
Sliding Gate Operator Quick Selection Guide
99
100
10 seconds
200
14 seconds
200
17 seconds
2m - 750kg
3.5m - 310kg
R5
250
17 seconds
2m - 600kg
3.5m - 260kg
Battery-driven
-1.8A charger
12V
90V-240V AC
Rotary arm
250
17 seconds
2m - 750kg
3m - 175kg
Battery-driven
-1A charger
12V
220V-240V AC
Rotary arm
Maxi-mate
Industrial
Solar power may also be used
1. Battery-driven typically using a 7Ah battery and a charger (Battery can be upgraded for longer power failure autonomy - mounted separately).
2. Assumes a 90° opening gate
3. Based on a 25°C ambient and unit not in direct sunlight
Maximum daily
operations3
Typical gate opening
time
2m - 500kg
3.5m - 200kg
1.5m - 400kg
2m - 300kg
Maximum gate leaf
width for corresponding
gate mass2
Battery-driven
-1.8A charger
12V
12V
Battery-driven
-1.8A charger
Motor voltage
12V
90V-240V AC
90V-240V AC
VECTOR2 400
Linear actuator
VECTOR2 500
Linear actuator
Domestic / Light-industrial Light-industrial
Battery-driven
-1.8A charger
220V-240V AC
Rotary arm
R3
Domestic
Motor power supply1
Input voltage
Operator type
Technical Data
APPENDIX F
PRODUCT QUICK SELECTION GUIDES
Swing Gate Operator Quick Selection Guide (Part1)
100
250
11 seconds
2m - 335kg
3m - 150kg
250
14 seconds
2m - 500kg
3.5m - 260kg
12V
250
18 seconds
2m - 750kg
3.5m - 410kg
Battery-driven
-1.8A charger
12V
Battery-driven
-1.8A charger
12V
Battery-driven
-1.8A charger
Linear actuator
Linear actuator
90V-240V AC
VANTAGE 500
VANTAGE 400
Domestic / Light-industrial
90V-240V AC
220V-240V AC
Linear actuator
VERT-X
Domestic
Solar power may also be used
1. Battery-driven typically using a 7Ah battery and a charger (Battery can be upgraded for longer power failure autonomy - mounted separately).
2. Assumes a 90° opening gate
3. Based on a 25°C ambient and unit not in direct sunlight
Maximum daily
operations3
Typical gate opening
time
Maximum gate leaf
width for corresponding
gate mass2
Motor power supply1
Motor voltage
Input voltage
Operator type
Technical Data
APPENDIX F
PRODUCT QUICK SELECTION GUIDES
Swing Gate Operator Quick Selection Guide (Part2)
Yes
Yes
Web interface
Reacts to SMS and
Missed Call
101
Permitted Access
Airtime query
Number of SIM card slots
Yes
Yes, via SMS
1
100mA
-
Standby current
Based on number of uses
Automatic activations
Web-based
Yes
Yes, via SMS
2
50mA
Yes
Time-based
Web-based
5000
Web, SMS and USB
Web and SMS
1200
Yes
Yes
Yes
Yes
Limited uses counter
Full reporting
Maximum number of
users
Programming
Reacts to: Please Call Me
NA
Expandable outputs
Expansion port available
8
Expansion port available
NA
Expandable inputs
8
2
Number of outputs
12C - 24V DC
MyGSM 8I8O
2
11C - 30V DC
Supply voltage range
Number of inputs
G-SWITCH-22
Technical Data
APPENDIX F
PRODUCT QUICK SELECTION GUIDES
GSM Devices Quick Selection Guide
APPENDIX G
COMMONLY USED KEYPAD MENUS
Adding a code
Enter the following keystrokes:
1. Enter program mode
2. Select add menu
3. Enter user address
4. Enter access code
5. Select channel
6. Enter access limit
7. Exit add menu
*Master Code*
1#
Address#
Code#
Channel#
[Accesses]#
#
Deleting a code
Enter the following keystrokes:
1. Enter program mode
2. Select delete menu
3. Enter user address
4. Exit delete menu
5. Exit program mode
*Master Code*
2#
Address#
#
#
Changing the relay time (hard-wired model only)
Enter the following keystrokes:
1. Enter program mode
2. Select output menu
3. Enter channel
4. Enter pulse time
5. Exit output menu
6. Exit program mode
*Master Code*
3#
Channel#
Seconds#
#
#
Changing the master code
Enter the following keystrokes:
1. Enter program mode
2. Select KwikLearn
3. Enter address
4. Enter a new code
1
*Master Code1*
0#
0#
Code
Default master code =1 2 3 4
102 102
APPENDIX H
CABLING REQUIREMENTS FOR THE
D5-EVO LOW-VOLTAGE
The diameter of the cable needed to supply power to the system will depend on
the distance between the transformer and the motor, as well as on the output
voltage of the transformer used.
The table below shows the typical cable thicknesses for corresponding distance
and assumes a 16V AC transformer output.
Distance from transformer to
motor
Minimum cable thickness
required
Up to 20m
1mm2
20m - 40m
1.5mm2
40m - 60m
2.5mm2
103
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+27 11 699 2400
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(Open 07h00 to 18h00 (GMT+2) Monday to Friday)
Sharecall number applicable when dialled from within South Africa only
The products depicted are for illustrative purposes only. Actual products may differ.
E&OE. Centurion Systems (Pty) Ltd. reserves the right to change any product without prior notice.
All product and brand names in this document that are accompanied by the ® symbol are registered
trademarks in South Africa and/or other countries, in favour of Centurion Systems (Pty) Ltd, South Africa.
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are trademarks of Centurion Systems (Pty) Ltd, in South Africa and other territories; all rights are reserved.
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104
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