Armstrong World Industries Floor Care User's Manual

Armstrong World Industries Floor Care User's Manual
Floor Care and Product Warranty Guide
Lifetim
e Stru
ctura
l Inte
Resid
grity
entia
Warra
l Finis
nty (1
h War
)
Comm
ranty
ercial
(in ye
ars) (2
Finish
Warra
)
Wood
nty (i
Wear
n yea
Layer
rs) (3
Warra
)
3 tim
nty (i
es Sa
n yea
nding
rs) (4)
Warra
Lifetim
nty (5
e Adh
)
esive
Bond
Lifetim
Warra
e Sub
nty (6
floor
)
Moist
Pre-in
ure P
stalla
r
otect
tion D
io
n War
efect
Radia
ranty
s War
nt-he
ranty
(7)
ated
(8)
Subfl
oor W
arran
ty (9
)
Lifetim
e Stru
ctura
l Inte
Resid
grity
entia
Warra
l Finis
nty (1
h
Warra
)
Comm
nty (i
ercial
n yea
Finish
rs) (2
Warra
)
Wood
nty (i
Wear
n yea
Layer
rs) (3
Warra
)
3 tim
n
ty (in
es Sa
years
nding
) (4)
W
arran
Lifetim
ty (5
e Adh
)
esive
Bond
Lifetim
W
a
rranty
e Sub
floor
(6)
Moist
Pre-in
ure P
stalla
rotec
tion D
t
ion W
efect
arran
Radia
s War
ty (7
nt-he
ranty
)
ated
(8
)
Subfl
oor W
arran
ty (9
)
25-YEAR
ENGINEERED
American Originals™
American Vintage™
Balance™ Plank
Balance Strip
Baltic™ Plank
Bernon™ Plank
Caruth® Plank
Cavendar™ Plank
Chadwick™ Plank
Cliffton™ Plank
Greenwich™ Plank
Harborlight® Plank
Hillden™ Plank
Kempas™ Plank
Merbau™ Plank
NewCastle™ Plank
Northshore® Plank
Northshore Strip
Overton™ Plank
Rockwell™ Plank
Townsville™ Engineered Strip LG
SOLID
Abbington™ Prem. Plank
America’s Best Choice
Plank - Kempas™
American Treasures™ Plank
American Treasures Strip
Birchall® Plank
Birchall Strip
Ecostrip™
Ellington™ Plank
Gentry™ Plank
Kennedale® Prestige Plank
Kennedale Strip
Liberty Plains™ Plank
Natural Choice™ Strip
Natural Choice Strip LG
Natural Reflections®
Sterling Prestige Plank®
Sterling® Strip
Trumbull™ Strip
FLOATING
America’s Best Choice
Plank - Naturally Simple™
Coastal Woodlands® - 1/2˝
15-YEAR
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
3
x
25
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
3
3
3
3
3
3
3
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
3
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
ENGINEERED
America’s Best Choice™ Plank
American Home Series® Plank
Glen Cove™ Plank
Nelson™ Plank
Riverside™ Plank
Rockhampton™ Plank
Springdale® Plank
Summerside® Strip
Turlington™ American Exotics
Turlington Plank
SOLID
America’s Best Choice Strip
Amer. Home Series® Parquet
Amer. Home Series Strip
Asian™ Beech Plank
Asian Beech Strip
Bayport® Strip
Bristol™ Plank
Bristol Strip
Bristol LG Strip
Dover® Strip
Dover View™
Dundee™ Plank
Dundee Strip
Eddington™ Plank
Eddington Strip
Fulton™ Plank
Fulton Strip
Fulton LG Strip
Glenhurst™ Plank
Glenhurst Strip
Kona™ Plank
Laurel™ Strip
The New England™ Collection
Waltham™ Plank
Waltham Strip
Westchester™ Plank
Westchester Strip
FLOATING
Coastal Woodlands® - 3/8˝
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
15
15
15
15
15
15
15
15
15
15
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
15
x
15
x
x
x
x
x
x
10
10
x
x
x
x
x
x
x
x
x
x
5
5
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
10-YEAR
x
x
25
25
x
x
x
x
x
x
ENGINEERED
Adventure™ Plank
Summit Hill® Plank
x
x
5-YEAR
SOLID
Addison™ Strip
Plano™ Strip
x
x
Footnotes
(1)
(2)
(3)
(4)
(5)
(6)
(7)
We warrant that the covered products, in their original manufactured condition, will be free from defects
in grading, lamination and assembly for as long as you (the original purchaser) own the floor.
We warrant to you (the original purchaser) that for the period indicated, the finish on the covered product
will not wear through, and that the finish will not separate from the wood flooring under normal household use when maintained in accordance with our recommended maintenance guidelines.
We warrant to you (the original purchaser) that for the period indicated, the finish on the covered product
will not wear through, and that the finish will not separate from the wood flooring under normal commercial use when maintained in accordance with our recommended maintenance guidelines.
We warrant to you (the original purchaser) that for the period indicated, the acrylic impregnated wear
layer will not wear through under normal household or commercial use when maintained in accordance
with our recommended maintenance guidelines.
We warrant to you (the original purchaser) that the covered products may be professionally sanded and
refinished at least 3 times if proper sanding and refinishing procedures are followed as specified by the
National Wood Flooring Association (www.nwfa.org).
We warrant to you (the original purchaser) that for as long as you own your floor, each of our recommended
adhesives will maintain its bond when properly installed with our covered flooring products and when
maintained in accordance with our recommended maintenance guidelines.
We warrant that each of the covered engineered hardwood flooring products, when properly installed
with our recommended adhesives according to our installation instructions (including proper subfloor
moisture testing), will not release from the subfloor for as long as you (the original purchaser) own your
floor. This means that prior to installation your subfloor must be inspected to assure your subfloor does
not exceed maximum allowable moisture levels.
To ensure your warranty remains effective, keep your proof of pre-installation moisture test results. If
subfloor exceeds maximum allowable moisture levels, the subfloor must be allowed to dry or Armstrong’s
S-135 VapArrestTM Moisture Remediation System should be used. Subfloors with known moisture
problems are not covered by this warranty. This is a one-time repair and replacement warranty only.
2
(7A) Residential Warranty
We warrant that, when the Armstrong S-135 VapArrest Moisture Remediation System is used in
conjunction with our recommended urethane adhesives for BRUCE®, ARMSTRONGTM Hardwood Flooring
by HARTCO®, and ROBBINS® brand engineered hardwood flooring, the terms of the applicable subfloor
moisture warranty for such flooring will apply without the requirement of pre-installation moisture test,
provided that the subfloor is visually dry before installation and all other installation instructions are
followed.
(7B) Commercial Warranty
For commercial applications, when Armstrong S-135 VapArrest Moisture Remediation System is used in
conjunction with our recommended urethane adhesives for BRUCE, ARMSTRONG Hardwood Flooring
by HARTCO, and ROBBINS brand engineered hardwood flooring, the terms of the applicable
subfloor moisture warranty for such flooring will apply for a 3 year period from the time of installation,
provided that a proper moisture test is conducted. This means that prior to installation your subfloor
must be inspected to assure your subfloor does not exceed the maximum allowable moisture level for
usage of Armstrong S-135 VapArrest Moisture Remediation System. Subfloor moisture levels must be less
than 12 lbs./24 hours/1000 sq. ft. per a calcium chloride test. To ensure your warranty remains effective,
keep your proof of pre-installation moisture test results. If subfloor exceeds maximum allowable moisture
levels, the subfloor must be allowed to dry. Subfloors with known moisture problems are not covered by
this warranty. This is a one-time repair and replacement warranty only.
(8) We warrant that the covered products meet our quality standards. You or your installer should carefully
inspect the products before installation for any milling, dimension or visual defects. Any uncut pieces that
appear to have defects should be returned to the original place of purchase; those pieces that do not
meet our specifications will be replaced. Since wood is a natural product, there will be natural variations
in color, tone and grain that are not covered by this warranty. The pre-installation warranty expires upon
installation.
(9) We warrant to you (the original purchaser) that the covered products, when properly installed according
to our installation instructions over radiant-heated subfloors that are engineered for the R-rating of the
wood flooring product, will not buckle as long as the finished flooring surface does not exceed 85° F
(29° C) during the life of the floor and the relative humidity levels are maintained between 35% and 55%.
Care and Maintenance Guidelines for Bruce®
Dura-Luster®, Dura-Luster Plus and Permion®
Finish Floors
Minor Abrasions/Scratches
• Use Bruce Touch-Up Kit in smaller areas.
• Apply Bruce Fresh Finish™ or Fresh Finish Low Gloss when larger areas are
reconditioned.
Proper care and maintenance will help ensure your floor always looks its best.
Simply follow the maintenance steps and floor care tips outlined below.
Deep Scratches/Gouges
Initial Care:
• Individual planks, strips or parquets that are heavily gouged or damaged
can be replaced.
• If needed, the entire floor can be refurbished by applying one or more coats
of Bruce Fresh Finish or Fresh Finish Low Gloss.
Following installation, clean with Bruce Dura-Luster No-Wax Floor Cleaner. If
the floor was glued down, remove any residual adhesive with the appropriate
adhesive remover.
Ongoing Routine Care and Maintenance:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Warranty
Vacuum, sweep or dust mop your floor once a week, or more if needed.
The vacuum head must be brush or felt, and a wand attachment is
preferable. Do not use vacuums with beater bars or hard heads. A Bruce
hardwood floor swivel-head mop with terry cloth cover is also highly
recommended to eliminate finer particles of grit and dirt that can act like
sandpaper on hardwood floors.
Spills and tracked-in dirt should be wiped up immediately. For spot
cleaning, apply Bruce Dura-Luster No-Wax Floor Cleaner onto a clean
cloth and rub onto the spot. Never apply wax treatments to your
urethane-coated floor.
Regularly clean the floor with Bruce Dura-Luster No-Wax Floor Cleaner
and a Bruce hardwood floor swivel-head mop with terry cloth cover.
Spray the floor cleaner directly onto the floor or on the mop cover. DO
NOT allow excess Bruce Dura-Luster No-Wax Floor Cleaner to remain on
the floor’s surface. Excess liquid may damage the fiber of the wood.
NEVER CLEAN OR WET MOP WITH WATER. Water may permanently
damage the floor.
Area rugs are recommended in front of kitchen sinks, at all pivot points
and within high-traffic areas. Do not use rugs with solid rubber or vinyl
backings. The rugs must be made of a breathable material to prevent
moisture entrapment.
Use interior and exterior doormats at all entrances to collect dirt and
moisture and prevent it from being tracked onto the floor.
Never use any of the following products (or products similar in nature) on
your floor: ammonia-based cleaners, acrylic finishes, wax-based products,
detergents, bleach, polishes, oil soap, abrasive cleaning soaps, or acidic
materials such as vinegar. Many of these products can pit or etch the
finish of your flooring or prevent the proper use of recommended
maintenance materials.
Keep animal nails trimmed to minimize finish scratches.
Do not damage your floor with shoes having heel taps or sharp objects
protruding from the sole such as rocks, exposed nails and gravel.
Avoid walking on wood floors with spike- or stiletto-heeled shoes. Spike
or stiletto high-heels must be properly maintained to prevent damage
from the steel heel support.
Do not roll or slide heavy objects directly upon the floor. When moving
appliances or heavy furniture, consider laying a solid protective covering
on your floor and gently "walk" the item across it. Carpet or cardboard is
not adequate to prevent surface compression scratches.
Use furniture leg protector pads under all furniture and make certain to
keep them clean and well maintained.
Replace hard, narrow furniture rollers with wide rubber rollers.
Keep the relative humidity in your home between 35% and 55%.
Protect your floor from direct sunlight. Use curtains and UV resistant film
on large glass doors and windows. Move area rugs occasionally as they
block sunlight and may give the appearance of discoloring under the rug.
Who is Covered?
All warranties in this Limited Warranty Guide are given only to the original
retail purchaser of our product. Our warranties are not transferable.
What is Covered and For How Long?
The limited warranties described at right are subject to the product
applications, limitations, disclaimers and exclusions described below
nd are effective for floors purchased after May 1, 2006. All warranties run
from the date of retail purchase for the applicable period described at right.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the Pre-installation Defects
Warranty) you need to retain your sales slip and make sure that the flooring
is properly installed in accordance with our installation instructions provided
with the flooring. To be covered under our Lifetime Subfloor Moisture
Protection Warranty, keep your proof of pre-installation moisture test results
and sales slip confirming use of our recommended adhesives. To be covered
under our Radiant-heated Subfloor Warranty, keep the flooring surface at or
below 85˚ F (29˚ C) and the relative humidity between 35% and 55%. You
must also properly care for your new floor using our easy-to-follow
maintenance instructions on the reverse side of this brochure. We
recommend that you use only our specially formulated floor care products to
preserve your flooring. Use of floor care products other than those we have
specially formulated for use on our flooring products may damage your floor
and void this warranty.
What Will We Do If Any Of The Covered Events Occurs?
If any of the covered events listed in this guide occurs within the warranty
periods specified for the respective flooring product, we will recoat, refinish,
fill or furnish comparable flooring (of our manufacture and of similar color,
pattern, and quality), for either the repair of the defective area or the
replacement of the floor, at our option. In the unlikely event that we are
unable to correct the problem after a reasonable number of attempts, we will
refund the portion of the purchase price for the section of failed flooring. If
your floor was professionally installed, we will also pay reasonable labor
costs for the direct repairs or replacement within the first five years of the
warranty period, or the length of the warranty period, whichever is less.
These warranties do not include removal or replacement of cabinets and
other fixtures.
For our products with the Lifetime Subfloor Moisture Protection Warranty, we
will replace or repair such flooring no more than once, which is your exclusive
remedy under this warranty. If the replacement or repair fails in the same
manner a second time, the site conditions will be deemed unacceptable for
the installation of our hardwood floors.
These are the exclusive remedies under this warranty if a defect or other
warranted condition occurs. We reserve the right to verify any claims or
defect by inspection and have samples removed for technical analysis.
Quick Fix Tips
Spots caused by food, water or animals
What Is Not Covered By These Warranties?
• Apply Bruce Dura-Luster No-Wax Floor Cleaner to a clean soft cloth.
• Rub the area to remove the stain or spot.
• More stubborn spots may require additional cleaning with Bruce
Clean ‘n’ Strip®, followed by cleaning with Bruce Dura-Luster No-Wax
Floor Cleaner.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters and Acts
of God.
• Damage caused by negligence, accidents, misuse or abuse.
• Damage caused by vacuum cleaner beater bar or hard heads
(see Care and Maintenance Guidelines).
• Damage caused by appliances, furniture and casters (see Care and
Maintenance Guidelines).
• Damage caused by cutting from sharp objects (see Care and Maintenance
Guidelines).
• Reduction in gloss, scratches or indentation due to sand, pebbles
or other abrasives, pets, insects, construction traffic, or failure to maintain
the floor as required (see Care and Maintenance Guidelines).
• Color, shade or texture variations between samples, printed color
photography or replacement flooring and the actual material.
Grease/Lipstick/Crayon/Ink Spots/Rubber Heel Marks
• Apply Bruce Dura-Luster No-Wax Cleaner to a clean soft cloth.
• Rub the area to remove the stain or spot.
• If stain remains, rub with a cloth dampened with Bruce Clean ‘n’ Strip and
follow by cleaning the area with Bruce Dura-Luster No-Wax Floor Cleaner.
Chewing Gum, Candle Wax
• Apply a sealed plastic bag filled with ice on top of the deposit.
• Wait until deposit becomes brittle enough to crumble off.
• After deposit has been removed, clean entire area with Bruce Dura-Luster
No-Wax Floor Cleaner.
3
Bruce® Recommended Floor Care Products
• Color variations between flooring and/or samples and other
flooring or wood products, which you wish to match (e.g., cabinets, stair
railings, trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies, subfloor preparation
materials, and fasteners including, but not limited to, uneven subfloor
surfaces, floor deflection or voids in the subfloor.
• Noises (squeaks, etc.) associated with anything other than the
mismanufacture of the flooring.
• Naturally occurring wood characteristics such as variations in grain, color,
mineral streaks and knots.
• Changes in color due to exposure to sunlight and age.
• Natural expansion and contraction resulting in separation between boards
or damage caused by low or excessive humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bargain,” “cabin grade,”
“seconds,” “economy grade,” “rustic,” “close-out,”
“off-goods” or “non-standard.” Such products are sold “AS IS.”
• Floors that are installed in other than owner-occupied or tenant-occupied
residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged or adhesive breakdown caused by subfloor
moisture or water damage, including without limitation, due to broken or
leaking water pipes, flooding, wet-mopping spills or weather conditions.
• Installation defects, including installations made: (i) in violation of applicable
state or local housing or building codes, or (ii) contrary to written
instructions furnished with the product.
Bruce Dura-Luster® No-Wax Floor Cleaner: A unique cleaner that lifts soil
from the surface of the urethane finish without leaving a film. Simply apply
the cleaner onto a clean cloth for cleaning small areas or spray directly onto
the floor and use an Armstrong swivel-head mop with cloth cover for
cleaning the entire area. Another appropriate floor cleaner is ArmstrongTM
Hardwood & Laminate Floor Cleaner.
Bruce Fresh FinishTM: Fresh Finish is an easy do-it-yourself touch-up
for all urethane-finished floors. A great alternative to sanding and recoating,
it restores the original gloss level of your floor even after years of traffic and
wear. Another recommended urethane top-coat is Armstrong Restore. Fresh
Finish and Restore are available in two gloss levels – regular gloss for semi to
high gloss floors and low gloss for
ultra low to low gloss floors.
Bruce Clean ‘n’ Strip®: A cleaner specifically designed for the removal of
petroleum-based stains and spills. Used for removal of rubber heel marks,
grease, wax and asphalt. Simply apply to a clean, dry cloth and wipe the stain
free from the finish. Another appropriate spot cleaner/wax remover is
Armstrong Wipe Clean.
Bruce Dura-Luster Floor Care Kit: A convenient cleaning kit with all the
components of hassle-free cleaning of all urethane-finished floors. Kit
includes one hardwood floor cleaner, one large, swivel-head mop that collapses for easy reach under furniture and appliances, and one cloth mop
cover that is both reversible and machine washable. The Armstrong
Hardwood & Laminate Cleaning System kit may also be used.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING
PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES,
CLAIMS OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH
VISIBLE DEFECTS HAS BEEN INSTALLED.
Bruce or Armstrong Replacement Mop Covers: Each pack contains two
soft, absorbent, terry cloth covers, elastic-fitted for quick and easy replacement on the swivel-head mop. Covers are reversible and machine washable.
Touch-Up Kit: Used for blending scratches and nicks on Dura-Luster Plus
(urethane) finish floors. The kit contains touch-up markers and filler sticks
that blend with Bruce factory-finished stains plus complete instructions and
materials to easily repair many problems.
What Is Excluded From These Warranties?
None of our installers, retailers, distributors or employees has the authority to
alter the obligations, limitations, disclaimers or exclusions under any of our
warranties.
Acrylic Filler: Designed to conveniently fill gaps, small openings and broken
edges. Simply apply the material on the area to be repaired and wipe away
excess with a damp towel.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES. By this
we mean any loss, expense, or damage other than to the flooring itself that
may result from a defect in the flooring. Our limited warranties constitute
the only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED
WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED WARRANTIES
(INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF
THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
What Should You Do If You Have A Problem?
We want you to be happy with your floor purchase. If you are not, call your
retail store first. They can answer your questions and, if necessary, start to
process a claim. If you have further questions, please contact us at:
Armstrong Customer Relations and Technical Services:
1 800 233 3823
www.bruce.com
Armstrong Floor Products Claim Center
P. O. Box 3001
Lancaster, Pennsylvania 17604-3001
1 800 233 3823
PLEASE SEND CORRESPONDENCE TO:
Customer Relations and Technical Services
Armstrong World Industries, Inc.
PO Box 3001, Lancaster, PA 17604-3001
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE CLAIMED
DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED.
© 2006 AWI Licensing Company
Trademarks owned by AWI Licensing Company or
Armstrong Hardwood Flooring Company
4
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