unified communications
UNIFIED COMMUNICATIONS
With iPECS UCP
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SIMPLE UNIFIED COMMUNICATIONS
Unified Communications Platform, iPECS UCP
iPECS UCP is Ericsson-LG Enterprise’s unified communications platform designed to help organisations
communicate and collaborate with all of their stakeholders. iPECS Unified Communications helps people
across your business be more productive and efficient regardless of their location or chosen device.
Simple Unified Communications
Tailored to your needs
iPECS Unified Communications capability
is built in to UCP. Use voice, video, instant
messaging, conference calls and visual
voicemail, all on one simple and easy to
use platform. UC is designed to be intuitive
and provide your team easy to use tools and
features.
iPECS
offers a range of enhanced
applications from Ericsson-LG and
specialist application providers. Integration
into standard office applications such as
Microsoft Outlook or Lync means your
communications are truly integrated.
Reliable and Resilient
The latest standards-based
technologies
Total reliability is the only option for your
communications. iPECS UC delivers
complete resilience through geographic
redundancy
and
inherent
modular
architecture.
iPECS UCP helps you to make the most
of the latest network technologies such
as SIP, optimise call costs using WiFi or
use in-built voice conferencing to save on
external conference services.
Anytime, Anywhere
Connectivity
Scale with your growth
Access the power of your iPECS Unified
Communications platform regardless of
your device or location using smartphone,
tablet or PC applications.
iPECS is designed to deliver flexibility
as your organisation grows. Your
communications can easily adapt to meet
changing needs.
Call Server
Mobility
Collaboration
Flexible deployment options for multi-site environments
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UCP
UCP
UCP
Remote Phones, Soft Clients
Remote Gateway
Local UCPs for
Survivability/Failover
Single location with
home/remote working
Multi-locations
Multi-location T-NET
UCP
UCP
UCP
Multi-location Networking
Unified Communications
For All Of Your Team
iPECS UCP tailored to the needs of your users
MA NAG I NG DI RE C TOR
“iPECS helps me run my business, provide the service my
customers need and control my costs. Every member of
the team gets the communications tools they need to do
a great job.”
OF F I C E M A NAG E R
“The wallboard tells me and the team when we all need to
grab the phones and simple reports help me stay on top of
costs and response times.”
GLOB A L AC C OUNT M A NAG E R
“Travelling abroad used to mean lots of expensive calls to
the office and restricting calls home to my family but with
iPECS UC technology on my smartphone and laptop I can
easily call at local rates wherever I am in the world.”
WA RE HOUS E S UP E RVI S E R
“My mobile DECT handset means wherever I am everyone
can still easily reach me.”
M O B I L E S A L ES EX ECU T I V E
“I can take my office phone extension with me wherever
I am as my smartphone is integrated into the system
meaning my customers can easily reach me anytime and
colleagues can see when I am available.”
S A L ES A N D S U P P O RT AG EN T
”I can support my customers better as they know what’s
happening if they ever have to queue. There’s a simple
announcement telling them where they are in the queue
and the call is quickly delivered to the right person in the
team.”
R ECEP T I O N I ST
“I can quickly see what everyone is doing and transfer calls
with a single button or mouse click. It’s never been easier.”
I T M A N AG ER
“With a simple and intuitive web interface I can make
changes myself and complete handset moves efficiently
and easily.”
H O M E B AS ED WO R K ER
“I use my phone just the same at home as if I was in the
office. Being able to see the status (“presence”) of my
colleagues and instant message quick questions makes
me feel just like I am sitting next to my team.”
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Unified Communications Overview
Communicate, collaborate and boost productivity,
regardless of your location or chosen device.
Your Unified Communications Strategy
iPECS UC delivers the tools and features to support your team, including:
Easy UC
Mobile
Video
No additional
hardware options to
deliver standard UC
to your team. Just
choose your licences
and go.
Access the power of
iPECS UC wherever
you are with the
intuitive iPECS UCS
mobile client.
Bring interactions
alive with video
calls from your
handset, PC client
or smartphone
application.
Presence &
Messaging
Application
Integration
Easily connect with
colleagues over
phone, video, instant
messaging or web
collaboration.
Integrate Microsoft
Outlook into your
iPECS with simple
integrations of
schedule, contacts
and click to call.
iPECS Case Study: Hydro Hotel
About the Hydro Hotel
The Hydro Hotel in Cumbria offers over 80 bedrooms, leisure facilities and a conference centre catering to 200 delegates. The hotel employs
over 50 members of staff and is part of a chain of three sister hotels.
The Challenge
The Solution
The Hydro Hotel was going through the process of major
refurbishment and was looking for a new communications solution
that could overhaul their everyday processes, including:
A solution based around the iPECS UCP600 system was installed
at the Hotel, including:
•
Improving efficiency – with their existing system, the simplest
tasks were taking far too long to complete.
Making it quicker and easier for staff to communicate and
collaborate internally.
The ability to record calls or see where calls had been missed
and where business was being lost.
•
•
“
•
•
•
•
86 extensions in bedrooms and 6 conference rooms
8 IP phones around the hotel for staff to be contacted at
designated communication points
10 WiFi handsets to give night porters roaming access to
communications
UCS mobile app
iCall Suite
Call Recording
The iPECS solution has enabled the Hotel staff to work more
efficiently and communicate better, which in turn has led to better
and faster guest service.
Ian Catterill, General Manager, Hydro Hotel
The General Manager can now operate the Hydro Hotel and its
sister hotel using the UCS mobile application on his smartphone,
reducing the need for unnecessary travel and expensive call
charges.
The ability to pull off simple reports has really helped
the Management team to get a much clearer overall picture of
how the business is doing and see where improvements can
be made.
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•
•
”
Packaged and Scalable UC
iPECS UCS server types
Choose which version suits your business by identifying the options below that
accommodates your users needs. iPECS UC can scale with your business as
your needs and requirements develop from Standard to Premium.
Type 1
UCS Standard (Built-in)
Desktop
Client
UCS
Standard
Built in UC Server for iPECS UCP
Cost effective and easy to deploy
Mobile
Client
Phone
UCP
Type 2
UCS Premium (External)
External Windows UC server*
Advanced features, collaboration tools and capacity
UCS
Premium
*For PC spec see datasheet
FEATURES
Evolve Your Needs
Desktop
Client
Mobile
Client
Phone
UCP
iPECS UCS Standard*
iPECS UCS Premium
Presence
Please note that features are
non-transferable between the
Standard and Premium options.
Presence registration
50
200
IM
One to One
One to Many
Each software client can be
embedded with a softphone
enabling you to make calls directly
from your PC. Alternatively,
choose the “without voice” option
to continue using your desktop
handset alongside the application.
Audio Call
Video Call
Click to call
Call Control
Visual Voicemail
Audio Conference Manager
Supporting Active
Directory
Outlook Synchronisation
MS Exchange Integration
Organisation Chart
6-Party Video Conference
*IPECS UCS Standard clients and
UCS Premium clients cannot be
operated in parallel. IPECS UC
migration to UC Suite is possible.
**A separate licence is required for
support on both platforms.
Collaboration
Mobile Client (Android,
iPhone)**
Live call recording
Web collaboration
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Integrated Presence
• Instant access to colleagues availability
• Quickly find colleagues who are available and save time
and money with more efficient first time contact
• Integrated “do not disturb” presence setting is available across
UCS and Phone
Instant Messaging, SMS and Note
• Simply invite others with drag & drop
Instant Message/SMS/Note
• Send and receive text messages to other internal iPECS systems
• Leave notes for offline UCS users so they can contact you as soon
as they come online
Audio Call
• Call popup shows caller’s information
• Outlook popup shows caller’s contact information in
Microsoft Outlook
• Make quick memos on call within a pop up window
Call Popup & Memo
Audio Conference
• Simple to use Audio Conference Manager
• Use built-in audio conference system and increase capacity with
MCIM conferencing module
• Easy conference organisation through PC application
with drag & drop
• Features for conference control
Conference
Member add
(Drag & Drop)
Audio Call & Conference
(Invite / Master change / Mute / Lock / Record)
Video Call
• One-to-one video calls from UCS Desktop and Mobile client
• QCIF, CIF, 4CIF video resolution
Video Conference
• Face to face conferences with colleagues
• Max. six party, and eight group video conference
(Support only 1:1 on Mobile)
Video Call & Conference
• QCIF, CIF, 4CIF video resolution
• Quick ad-hoc conference set up
• Meet-me conference and email notification
• Application sharing during conference
• Remote monitoring, Still shot, Recording
• Presentation mode (1:32)
① Search
Click call
Tel +82-2-3777-1114
Click call
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② Call
• Integrate iPECS telephony into your desktop and PC applications
• Easy dialling from web browser or Microsoft Windows applications
Call Control
• Manage your calls from the desktop with iPECS UCS
• Call control with simple one click or drag & drop
• Answer / Disconnect / Deny / Transfer / Hold / Park
Drag &
Drop
► Example : Call Transfer by drag & drop
Call
Transfer
Call Transfer
UCS Client
UCP
Visual Voicemail
• Easy retrieval of voicemail through iPECS Visual Voicemail
application
• Supporting desktop client and mobile client
Visual Voicemail
Outlook Synchronisation
• Synchronisation with Microsoft Outlook contacts and schedule
• Contacts registered to Microsoft Outlook are synchronised to
iPECS UCS users’ Private Directory
• If Private option is activated, the schedule is not opened to the shared
users from the iPECS UCS
• Easy dialling from Microsoft Outlook contact
Outlook Synchronization
Microsoft Exchange Server Integration
• More precise schedule synchronisation with Exchange Server
• Outlook schedule synchronisation with or without UCS login
• Option 1: Integration with local Microsoft Outlook client
• Option 2: Synchronisation between Exchange server and UCS Server
Collaboration
Web push
Whiteboard
• File Send
• Program sharing
- Application: Share documents, spreadsheets, presentations,
and drawings in real time
- Desktop: Share desktop screen with other UCS users
• Web push: Share web page address with other UCS users
Collaboration
• Whiteboard: Share drawings and free-form text
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iPECS Enhanced Applications
Every business has different communications needs and iPECS is designed to be tailored to your specific
market sector and organisation. Ericsson-LG Enterprise offers various applications to help you build a
unified communications strategy that meets the needs of every part of your business.
iPECS Attendant
An operator console which helps your receptionist or front desk staff
handle high call volume.
• Operating without an external phone
• Call recording / Call statistics / Call history
• Presence, shortcuts and on screen call control
iPECS Attendant (Office & Hotel)
iPECS IPCR
A call recording and monitoring solution tightly integrated with
iPECS call platforms and contact centres.
• Centralised or distributed call recording
• Encryption enabled call recording
• Multi-party conference call recording up to 13 party access
• Trunk-based recording
• Announcement file play during call
iPECS IPCR
iPECS NMS
A powerful web-based Network Management tool designed to
permit rapid response to system alarms, provide remote access,
analyse system statistics and provide issue alarm notification.
• Fault management and real time system monitoring
• Web based client access
• Traffic statistics
iPECS NMS
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Integrated Applications
The iPECS open architecture means that integrated third party applications are able to leverage the full
power of the iPECS and ensure you can build a complete solution tailored to your needs.
icall suite
Productivity Through Intelligence
icall is designed to integrate into the iPECS platform and use the data
and system functionality to deliver you greater insight and control of
your communications platform. Five modules cover call reporting,
recording, desktop call control, contact centre management and
outbound dialling.
report
Log and analyse your communications
• Customised and scheduled call reports and analysis
• Real time dashboard and wallboard displays
record
Record your calls for training, compliance and assurance
• Simple retrieval, play back and call evaluation
• Easily record ISDN2, ISDN 30, Analogue or SIP trunks
dial
icall report dashboard
Outbound dialler - more talking, less time dialling
• Progressive and predictive dialling
• Increase agent productivity and job satisfaction
contact
Contact centre management module
• Real time contact centre reporting and demand modelling
• Manage SLA’s and monitor agent performance
icall record
PHONE-LINK
Integrated telephony from your desktop delivering call control
and full integration into CRM, ERP and specialist applications
PHONE-LINK Desktop Call Control
• Screen popping of key applications
• Integration into Microsoft Outlook and other applications
• Share presence busy status and internal messaging
• Click to dial from websites or applications
• Operator console
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Terminals
These handsets are designed to provide a simple user experience
with access to the full iPECS features and functionality
IP Phones
LIP-9002
Ideal for businesses needing to access the full functionality
of the iPECS platform with HD Voice and a headset
interface. A perfect handset to deploy to all users requiring a
simple interface to the iPECS platform.
LIP-9030 / 9040
If your business receives a high volume of calls, integrated
presence helps show user availability with the extra benefit
of programmable keys viewable across four pages. This
high end phone also includes gigabit support, HD Voice and
a headset interface.
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LIP-9010 / 9020
These mid-range phones give businesses the full
functionality of the iPECS platform with HD voice, full duplex
and headset interface. These handsets offer additional
programmable keys meaning you can quickly access the
features your users need with a single button.
LIP-9070
This top-of-the-range handset delivers an immersive
telephony and video user experience, with full touchscreen
interface and Bluetooth integration.
Mobility Options
DECT Phones
WiFi Phone
GDC- 500H
GDC- 450H
WIT- 400HE
• TDM DECT handset for roaming access
to iPECS in your office or warehouse
• Bluetooth connectivity for headset use
• Speakerphone function
• Robust DECT handset for roaming
access to iPECS in your office or
warehouse
• WiFi handset for roaming access to
iPECS in your office
• Seamless handover between cells
during talk
IP DECT
GDC- 800H(IP DECT)
• IP based DECT solution designed to leverage the
power of your network
• Configure cost effective coverage across your building
or campus with IP base stations and repeaters
• Simple to use and intuitive handset designed to support
users across your business
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ABOUT ERICSSON-LG
Ericsson-LG Enterprise are one of the World's most
innovative unified communications companies
Market leadership with
presence in over 60
countries
in South Korea, Russia,
Israel and Australia
Worldwide users in over 60
countries
Years in the UK serving
growing businesses
Joint venture between
two strong and trusted
brands
Recogised by Gartner
Analysis as a high
growth vendor
Enterprise System of
the Year 2015
Delivering innovative
communications
technologies
Ericsson-LG is a joint venture company between Ericsson and LG Electronics, founded in November 2005. The combination of two
of the world’s largest technology companies delivers market leading communications solutions to enterprises of all sizes.
Ericsson-LG empowers enterprise customers and telecommunications operators around the world, with a full range of cutting-edge
wired, wireless and optical telecommunications and networking technologies.
The content of this document is subject to revision without
notice due to continued progress in methodology, design and
manufacturing. Ericsson-LG Enterprise shall have no liability for
any error or damage of any kind resulting from the use of this document
© Ericsson-LG Enterprise Co., Ltd. 2014 Version 1.0
www.ericssonlg-enterprise.com
www.iPECS.com
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