Avaya BCM 2.0 Feature Programming Telephone User manual

Avaya BCM 2.0 Feature Programming Telephone User manual
Enterprise Edge 2.0
Feature Programming
Telephone Guide
1-800-4 NORTEL
www.nortelnetworks.com
© 2000 Nortel Networks
P0911589 Issue 03
Contents
Chapter 1
Getting Started
11
Using this guide 11
Before you start 11
What you need to do programming 11
Emergency 911 Dialing 11
Understanding the telephone buttons 12
Using the buttons under the display 12
Chapter 2
Answering calls 15
Answering incoming calls with Hunt Groups 15
Answering an incoming call 15
Line buttons 15
What line indicators mean 16
Rings you can hear 16
Answering calls at a prime telephone 16
Using a central answering position (CAP) module 17
Customizing your CAP module 17
Monitoring telephones with the CAP module 18
Release button 18
Hearing aid compatibility 18
Information about a call on the display 19
Call Information for a specific call 19
Displaying Call Information before or after answering 19
Displaying Call Information for a call on hold 20
Making Call Display information appear automatically at a telephone
20
Changing which information appears first about a call 20
Lift a call ringing at another telephone 20
Answering any ringing telephone using Directed Pickup 20
Answering any ringing telephone using Group Pickup 21
Changing a telephone’s pickup group 21
Trunk Answer 22
Answering a call using Trunk Answer 22
Answer buttons 22
Creating a Conference Call 23
Disconnecting one party 24
Separate holding of two calls 24
Putting a conference on hold 25
Removing from a conference 25
Listening to a call as a group 26
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4 Contents
Canceling Group Listening 26
Using Handsfree/Mute 26
Answering calls without lifting the receiver 26
Making calls without lifting the receiver 27
Muting Handsfree 27
Changing a normal call to handsfree 27
Changing a handsfree to a normal call 27
Using Handsfree 27
Changing Handsfree for a telephone 28
Handsfree Answerback 28
Turning Privacy on or off for a call 29
Creating a conference by releasing privacy 29
Making a call private 29
Checking call length using Call Duration Timer 29
Disconnecting by accident 30
Time 30
Chapter 3
Making calls 31
Choosing a line using a line button 32
Line pools 33
Using a line pool to make a call 33
Programming a memory button with a line pool feature code 33
Changing how you dial your calls 34
Using Standard dial 34
Using Automatic dial 34
Using Pre-dial 34
When the internal number you have called is busy 35
Priority Call 35
Making a priority call 35
Giving a telephone the ability to make priority calls 35
Using Ring Again 36
Turning on Ring Again 36
Canceling Ring Again 36
Chapter 4
Time savers for making calls 37
Storing a number on a memory button for Autodial 37
Adding an autodial button 37
Selecting a line for Autodial 37
Using intercom as the line for Autodial 38
Using Last Number Redial 39
Preventing a telephone from using Last Number Redial 39
Using Speed Dial 39
Making a speed dial call 40
Changing and adding System Speed Dials 40
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Contents 5
Adding or changing User Speed Dial 40
Using Saved Number Redial 41
Saving a number 41
Dialing a saved number 42
Preventing a telephone from using Saved Number Redial 42
Chapter 5
Handling many calls at once 43
Using Hold 43
Retrieving a held call 43
Holding automatically 43
Listening on hold 43
Holding a call exclusively 44
Using Call Queuing 44
Chapter 6
Transferring calls 45
Using the transfer feature 45
Transferring a call 45
Transferring external calls 45
Canceling a transfer 46
Using Camp-on 47
Parking a call 48
Retrieving a parked call 48
Using Call Park 48
Using Callback 49
Chapter 7
Forwarding your calls 51
Forwarding your calls to another telephone 51
Canceling Call Forward 51
Using Call Forward at your telephone 51
Overriding Call Forward 52
Changing the automatic Call Forward settings for a telephone 52
Changing Forward no answer 52
Changing the delay before a call is forwarded 52
Forward on busy 52
DND on Busy 53
Call Forward and voice mail 53
Line Redirection 54
Turning on Line Redirection 54
Canceling Line Redirection 55
Allowing a telephone to redirect calls 55
Turning the redirect ring for a telephone on or off 55
How Line Redirection is different from Call Forward 57
Using Line Redirection 57
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6 Contents
Chapter 8
Communicating in the office 59
Paging 59
Making a page announcement 59
Activating and deactivating the ability to page 59
Creating page zones 60
Using Page with external paging equipment 61
Sending messages 61
Sending a message 61
Canceling a message you have sent 62
Viewing your messages 62
Replying to a message 62
Replying to a message using an analog telephone connected to an
ASM 63
Removing items from your message list 63
Removing items from your message list using an analog telephone
connected to an ASM 64
Viewing messages you have sent 64
Using Voice Call 65
Making a Voice Call 65
Muting Voice Call tones 65
Answering a Voice Call without touching your telephone 65
Preventing Voice Calls to your telephone using Voice Call Deny 66
Canceling Voice Call Deny 66
Chapter 9
Tracking your incoming calls 67
Using Call Log 67
Call Log options 68
Logging a call manually 68
Deleting old log items 68
Viewing your Call Log 68
Viewing a Call Log item 69
Erasing log items 69
Making a call using Call Log 69
Creating a password to your Call Log 70
Changing your Call Log password 70
Deleting an assigned password 70
Programming a telephone to log calls automatically 71
Using voice mail 72
Chapter 10
Customizing your telephone 73
Use Button Inquiry to find out the use of a button 73
Making the display darker or lighter using Contrast adjustment 73
Changing the language on the display 74
Programming a feature code on a memory button 74
Programming feature buttons 74
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Contents 7
Erasing a feature button 75
Applying button cap labels 75
Types of button caps 76
Identifying the telephones 76
Enterprise Edge default button assignments 76
Rules of default button assignment 77
M7310 and M7208 telephone button defaults 77
M7324 telephone button defaults 78
M7100 telephone button defaults 79
Moving line buttons 79
Changing the type of ring 80
Adjusting the Ring volume 80
Hiding the message or calls indication 80
Restoring the messages and calls indication 80
Chapter 11
Hunt Groups 81
Members of the group 82
Distribution mode 82
Chapter 12
Telephone features 83
Installing Enterprise Edge telephones 83
Naming a telephone or a line 86
Moving telephones 87
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 87
Stopping calls 87
Refusing to answer a call 87
Canceling Do Not Disturb 87
Using Do Not Disturb 88
Using Background Music 88
Turning Background Music off 88
Chapter 13
Using System features 89
Using alternate or scheduled services 89
Preventing some calls from being made 89
Making additional telephones ring 89
Changing the lines used by outgoing calls 89
Turning Services on and off 89
Turning Services on and off using feature codes 90
Viewing the active Services from a two-line display telephone 91
Viewing the active Services from a one-line display telephone 91
User passwords 92
Registration password 92
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8 Contents
Clearing a Call Log password 92
Using special telephones 93
Direct dial 93
Changing the direct dial telephone assignments 93
Hotline 93
Bypassing a Hotline 93
Making a telephone a hotline telephone 94
Control telephone 94
Using Set lock 94
Changing Set Lock programming for a telephone 95
Using an auxiliary ringer 95
Turning the auxiliary ringer for a telephone on or off 95
Using Host System dialing signals 95
Link 95
Preventing a telephone from using Link 96
Pause 96
Long Tones 96
Run/Stop 97
Wait for Dial Tone 97
Using pulse dialing for a call 97
Using your Enterprise Edge system from an external location 97
Controlling access to your Enterprise Edge system 98
Direct inward system access (DISA) 98
Class of Service (COS) 98
Maintaining security 99
Accessing Enterprise Edge remotely over the public network 99
Tones 99
Using Class of Service (COS) passwords 100
Changing your Class of Service 100
Chapter 14
General System features 101
Pulse or tone dialing 101
Disconnect supervision 101
Hunt Groups 101
Internal numbers 101
Line assignment 101
Target line 102
Line pools 102
Overflow call routing 102
M7100 telephone 103
Memory buttons 103
One-line display 104
Prime line 104
Private lines 104
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Contents 9
Volume bar 104
Wall mounting 104
ISDN 105
ISDN features 105
Network name display 105
Name and number blocking 105
Service provider features 106
Chapter 15
Hospitality Services 107
Common set 107
Room set 107
Hospitality Services (HS) admin set 107
Alarm time (AL) feature 107
Programming the Alarm time feature 108
Changing or canceling an earlier selected Alarm time 108
Canceling the alarm 109
Turning off the Alarm 109
Hospitality Services admin alarm feature 109
Room occupancy (RO) 110
Programming the state of a room set 110
Room condition (RC) 111
Room condition from a room set 111
Room condition with a Hospitality service admin set 112
Hospitality passwords 112
Desk admin password 112
Room condition password 112
Chapter 16
Companion Features 113
Using your portable telephone 113
Using Enterprise Edge features 114
Using features 115
Directed Call Pickup 115
Group Pickup 115
Wireless Portable Language Selection 115
Wireless Call Forward No Answer enhancement 115
Chapter 17
Troubleshooting 117
Using the alarm telephone 117
Reporting and recording alarm codes 117
Testing the telephone 117
Testing the telephone display 117
Testing the telephone buttons 118
Testing the speaker in the telephone handset 118
Testing the telephone headset 119
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10 Contents
Testing the telephone speaker 119
Testing the power supply to a telephone 119
Chapter 18
Common feature displays 121
Chapter 19
Appendix A: Feature Codes 125
Features sorted by feature name 126
Features sorted by activation code 129
Chapter 20
Index 133
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Getting Started
1
Your Enterprise Edge telephone system has many features that you can customize
to keep up with changes in your workplace.
Using this guide
This guide provides information about how a user can program their Enterprise
Edge telephone set. This information includes items as programming personal
speed dials, transferring a call, and using special features. Programming applies to
both the North American and International Enterprise Edge telephones.
Before you start
Plan what changes you want to make to programming before you begin. Record the
changes so that you have the information at hand. For example, before you program
system speed dial numbers, create a record so that you have all the numbers and
codes available after you start programming.
What you need to do programming
Press the Ä button on the telephone followed by an activation code for
personal programming. For your support, refer to a summary of all the Feature
button programming available in Appendix A: Feature Codes on page 125.
The Unified Manager is the tool used to program settings for the Enterprise Edge
telephony features, and settings for each telephone and external lines. Multiple
levels of programming are accessible through the Unified Manager. You access the
Enterprise Edge Unified Manager from your web browser. For more information
about navigation and making selections using the Unified Manager, see the
Enterprise Edge 2.0 Programming Operations Guide.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response
system by dialing the digits “9-1-1.”
Emergency 911 Dialing
State and local requirements for support of Emergency 911 Dialing service by
Customer Premises Equipment vary. Ask your local telecommunications service
provider regarding compliance with applicable laws and regulations.
Emergency 911 Dialing may not apply to International systems.
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12 Getting Started
Understanding the telephone buttons
Take a few minutes to study the telephone buttons. The M7324 is different from the
M7310 and M7208 in two ways: the M7324 does not have dual memory buttons or
a shift button.
Figure 1 M7310 and M7324 button
Dual memory
buttons
Shift button
M7310
M7324
Using the buttons under the display
The three display buttons are for telephone features but what each button does
depends on the programming which the display shows. Some display instructions
that you can see when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.
Figure 2 Display buttons
Display button
Figure 3 M7310 telephone
M7310
9
8
1
5
7
2
6
3
4
4
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Getting Started 13
Table 1 Telephone button description
1 Dial pad
Used for dialing numbers when you are making calls.
The dial pad is also used for entering numbers and
letters when you are programming.
2 Display
3 Display buttons
Shows instructions for calling and programming.
4 Memory buttons
5 Dual memory buttons
Dial a number or feature code stored on the button.
6 Shift button
Press the shift button before a dual memory button to
activate the second number or feature code stored on
a dual memory button.
7 Feature button
Allows you to enter a feature code while using or
programming the telephone.
8 Hold button
9 Release button
Puts an active call on hold.
Have a many different uses. The current use appears
on the display above each button.
Can store two numbers or feature codes (used with the
shift button).
Hangs up an active call or ends programming.
Figure 4 M7310N and M7324N telephones
M7310N
8 7
9
3
2
6
1
M7324N
4
5
8 7
2
6
5
33
1
4
4
4
8
6
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14 Getting Started
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Answering calls
2
Answering incoming calls with Hunt Groups
Your Enterprise Edge system allows you to establish Hunt Groups in your system.
Hunt Groups are a group of Enterprise Edge set DNs accessible by a single directory
number. The Hunt Groups feature ensures calls route to the appropriate people. You
can program
•
the members for a Hunt Group
•
member position within a Hunt Group
•
distribution of calls
•
how long a call uses looking for available members
•
what occurs if all members are busy
For more information about Hunt Groups see Hunt Groups on page 81.
Answering an incoming call
There are three indications of an incoming call: ringing, a line button flashing, and
a message on the display. You do not always receive all three indications for any
distinct call. For example, you can have a line that has been set up not to ring at your
telephone. If so, you see only a flashing line button. There are many possible
combinations, depending on the set up of your system. See Choosing a line using a
line button on page 32 for more information about the use of lines.
If you receive a priority call and your telephone has no free internal line buttons,
you cannot transfer the priority call, you must accept or release it.
Line buttons
For each line assigned to your telephone, you have one line button. Press the line
button to select the line you want to answer or use to make a call. Having several
line buttons gives you immediate access to more than one line.
The M7100 telephone has two intercom paths, instead of line buttons to answer and
make calls. You can assign two lines to each M7100 telephone. You can press
ú to switch between two calls, one active and one on hold.
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16 Answering calls
What line indicators mean
¼
Flashing on and off for
equal lengths of time
There is an incoming call on the line.
¼
Flashing on and off
more quickly
You have placed a call on hold.
¼
Flashing on for longer
than off
A person has put a call on hold on that
line.
¼
On, not flashing
You are connected to the call on that
line or the line is in use.
Off
The line is free.
Rings you can hear
A double beep occurs
every ten seconds
A call has been camped to your telephone.
A long single ring
There is an external call on the line for you.
A shorter double ring
There is an internal call on the line for you or
a call is being transferred to you.
A brief single ring
A call is redirected on one of your redirected
lines. You cannot answer this call.
Three beeps
descending in tone
You are receiving a priority call.
Answering calls at a prime telephone
The Enterprise Edge system allows for a prime telephone for each line if needed.
Calls not answered at their normal destinations are transferred to the prime
telephone. The prime telephone is normally the attendant’s telephone. The installer
or customer service representative programs a prime telephone for a line.
Telephone displays
DND from 221
The person at telephone 221 has forwarded
a call to you using Do Not Disturb.
DND transfer
The system has transferred a call to you
from a telephone with Do Not Disturb turned
on.
DRT Line001
No person answered this call so the system
transferred it to you.
Line061 callback
CALLBACK
A person has camped, parked or transferred
a call on line 061, but no one has answered
the call. Press CALLBACK or the line button
to connect to the call.
Line061 to prime
There is no telephone that can receive a call
on line 061 so the system has transferred it
to you.
Line002>Line052
The call coming in on line 002 for target line
052 has come to you because Line 052 is
busy.
For other displays, see Common feature displays on page 121.
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Answering calls 17
Using a central answering position (CAP) module
A central answering position (CAP) is an Enterprise Edge M7324 telephone and a
CAP module that your installer or customer service representative programmed as
a CAP. You can have five CAPs connected to an Enterprise Edge telephone. The
CAP is best as the prime telephone and direct-dial telephone for the lines and
telephones it provides service to.
Figure 5 Central answering position module and M7324 and M7324N telephones
M7324N telephone
CAPN Module
A CAP module is an add-on device that provides 48 additional memory or line
buttons. You can connect one or two Enterprise Edge CAP modules to the telephone
to increase the number of lines it can handle.
When a CAP module is first plugged into your telephone, some of the module
buttons are programmed to dial an internal number.
Customizing your CAP module
If your installer has programmed the CAP module for your system, you can move
external lines to the CAP module by using Ä¥¡Ú. See Moving line
buttons on page 79.
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18 Answering calls
You can program any of the buttons on your CAP module that do not select lines to
dial internal or external numbers automatically. You can program features on CAP
module buttons. See Time savers for making calls on page 37 and Customizing your
telephone on page 73 for information about programming memory buttons. You
cannot assign answer buttons to any buttons on a CAP module.
Monitoring telephones with the CAP module
The indicators ö next to internal autodial buttons on your CAP module show the
status of Enterprise Edge telephones.
The indicator is on when the telephone has:
• an active call
•
Do Not Disturb turned on
The indicator is off when a telephone has:
• no active call
•
a call on hold and no other active call
Tips
You can send up to 30 messages from a CAP.
A CAPN cannot send 30 messages unless programmed as an ECAP.
Release button
Note: North American Enterprise Edge telephones have a ¨ button and
International Enterprise Edge telephones have a ® button. This guide uses
the word Release when referring to this button.
Press Release to end a call. You do not have to put the receiver down. Release also
ends feature programming.
While you are on a call, do not press Release to end a feature you are using. If you
do, you disconnect the call. Use Ä instead.
Hearing aid compatibility
The receivers on all Enterprise Edge telephones are compatible with hearing aids as
defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized
for use with a telephone.
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Answering calls 19
Information about a call on the display
If you subscribe to Call Display services from your local telephone company, one
line of information about an external caller appears on the display after you answer.
Depending on the setting and the external information available, either the caller’s
name or telephone number appears on the display.
When you transfer an external call to another Enterprise Edge user, the same
information displays on the recipient’s telephone.
Call Display information becomes available between the first and second ring of an
incoming call. If you answer before the Call Display information is available on
your display, and you press Ä¡ÚÚ, you see only the line number or line
name.
To use logging features with Call Display, see Using Call Log on page 67.
Call Information for a specific call
Ä¡ÚÚ
Call Information allows you to see information about incoming calls. This
information is more detailed than the Call Display information you can receive
automatically. For external calls, you can display the caller’s name, telephone
number, and the line name. For an internal call, you can display the caller’s name
and their internal number. You can see information for ringing, answered, or held
calls.
Call Information is available for calls after they have been transferred, forwarded
or rerouted in some way.
Names and numbers for external calls appear on the display when you have
subscribed to Call Display services from your telephone company.
Tip
Call Log displays the same information as Call Information, with the date and
time of the call, and the number of times the caller called.
Displaying Call Information before or after answering
To find out who is calling or to display information about your current call:
1. Press Ä¡ÚÚ.
2. Press £ or VIEW to display more information about an external call.
Call Display information appears between the first and second ring of an incoming
call. If you answer before the Call Display information appears on your display, and
you press Ä¡ÚÚ, you see only the line number or line name.
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20 Answering calls
Displaying Call Information for a call on hold
1. Press Ä¡ÚÚ. The display reads öSelect a call.
2. Select the line on hold. Information about the call appears on the display.
3. Press £ or VIEW to display more information about an external call.
Tip
If your telephone automatically displays Call Display information for a call,
press Ä¡ÚÚ before you can press £ or VIEW to display more
information about the call.
Making Call Display information appear automatically at a
telephone
Each telephone that rings for an external line can display Call Display information
for that line. After answering a call, Call Display information appears on the display
of the telephone that answered the call. Your installer or customer service
representative can program telephones to have automatic Call Display.
Changing which information appears first about a call
Depending on the services you subscribe to, Call Display information can contain
up to three parts: the name of the caller, the number of the caller, and the name of
the line in your Enterprise Edge system that the call is on. For each telephone, you
can determine which information appears on the display first.
You can see Unknown name or Unknown number on the display if the information is not
available from your telephone company. You can see Private name or
Private number on the display if the caller blocks that information.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Lift a call ringing at another telephone
You can lift a call ringing at another telephone by using Directed Pickup or Group
Pickup.
Answering any ringing telephone using Directed Pickup
Äàß
You can answer any telephone that is ringing in your Enterprise Edge system.
1. Press Äàß.
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Answering calls 21
2. Enter the internal number of the ringing telephone. You cannot use
Call Pickup to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing at a telephone,
you cannot answer the call using Directed Pickup. Answer normally at a telephone
that has a flashing indicator for the call, or by using Trunk Answer. You can answer
a call that is ringing because a person has transferred the call to a telephone and the
call is ringing on an intercom button.
Tip
Directed Pickup can retrieve calls that are ringing on an Answer DN. Although
you can enter the internal number of the telephone you hear ringing, it’s
possible the calls you are answering are from another telephone.
Answering any ringing telephone using Group Pickup
ÄàÞ
Your Enterprise Edge system can have nine pickup groups. If you are a member of
a pickup group, you can pick up a call that is ringing at any telephone in your pickup
group.
Press ÄàÞ.
You cannot use Group Pickup to retrieve a camped call.
With more than one incoming call at a telephone in a pickup group, a call ringing
on an external line is answered first followed by calls on the prime line and, last,
calls on internal lines.
Tip
A Hunt Group call ringing at an Enterprise Edge set DN that is also a member
of a call pickup group can be picked up by any Enterprise Edge set in that call
pickup group. For more information about Hunt Groups see Hunt Groups on
page 81.
Changing a telephone’s pickup group
To place and retrieve telephones in and out of pickup groups, you need to start a
Unified Manager session to program the feature.
For more information about programming using the Unified Manager, see the
Enterprise Edge 2.0 Programming Operations Guide.
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22 Answering calls
Displays
Already joined
You are connected to the telephone that made the call you
are trying to pick up. This display appears if you are on a
call to a colleague, your colleague dials the number of a
telephone in your pickup group, and you try to pick up that
call.
Pickup denied
There is no call that you can pick up or the call that was
ringing has been answered.
You have tried to pick up a call on a person’s private line.
Pickup:
Enter the internal number of the telephone that is ringing.
(You can use an internal autodial button to do this.)
If you decide not to answer a ringing call after you have
activated Directed Pickup, press Ä .
Trunk Answer
Ä¡ââ
The Trunk Answer feature allows you to answer a ringing call in any area in the
system from any telephone in the system. The line you are answering does not have
to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing
Service schedule is active and if Trunk Answer is enabled by your installer or
customer service representative.
Answering a call using Trunk Answer
Press Ä¡ââ.
Tip
If there is more than one incoming call on lines in a Ringing Service, the
Trunk Answer feature picks up the external call that has been ringing the
longest.
Displays
Line denied
You have tried to pick up a call on a person’s
private line.
Pickup denied
The call that is ringing is on a line that is not
in a Ringing Service.
Answer buttons
You can use an Answer button to monitor calls on another person’s telephone. All
calls to the monitored Enterprise Edge telephone appear on the Answer button.
Answer buttons are good for attendants who monitor incoming calls for one or
several other people. For example, an attendant can have appearances for three
different managers on the answer buttons of the telephone.
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Answering calls 23
When an attendant answers a call for manager A the appearance stops at that
manager’ set. This flexibility allows for another (simultaneous) call to come in on
the same line. The same is true for manager B and manager C. When incoming call
traffic becomes high, the calls can route to a Hunt Group to optimize call handling.
For more information about Hunt Groups see Hunt Groups on page 81.
The Answer button setting in Feature settings programming allows you to
determine what types of calls alert at the telephone. Your options are: Basic,
Enhanced and Extended.
See the Enterprise Edge 2.0 Programming Operations Guide for more information
about programming Answer buttons.
M7100 telephones have no Answer buttons assigned to monitor other sets, but can
monitored.
You cannot make calls using Answer buttons.
If two or more calls are ringing at a person’s telephone, the first call appears on the
attendant’s Answer button. Any following calls appear on intercom buttons, if they
are available.
Tip
More than one attendant can have an Answer button for a single telephone,
allowing two or more attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other people using a separate
Answer button for each person.
Creating a Conference Call
ÄÜ
You can talk to two people immediately.
1. Make sure you have two calls, one active and one on hold.
2. Press ÄÜ.
3. Press the appropriate button to retrieve the held call (this action is automatic
on the M7100 telephone).
You can create a conference when you are on a call.
1. Make a second call.
2. Press ÄÜ.
3. Press the button where the first call is on hold to create a conference.
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24 Answering calls
Only the person who established the conference can process the conference by
using the procedures described in this section.
Tip
You can create a conference by releasing privacy on a call. See Turning
Privacy on or off for a call on page 29.
Disconnecting one party
You can disconnect one party from a conference and continue talking to the other.
On a M7208, M7310 or M7324 telephone:
1. Press the line button of the call that you want to disconnect. The call that you
want to keep automatically gets put on hold.
2. Press Release. The call disconnects.
3. Press the line button of the held call to speak to the remaining person.
On a M7100 telephone:
1. Press Ä£Ü, to place one caller on hold. Press ú again, to put
the caller you want to kept on hold.
2. Press Release. The call disconnects.
3. Press ú to speak to the remaining party.
Separate holding of two calls
For all Enterprise Edge telephones except the M7100 telephone, you place the two
people in a conference call on hold separately so that they cannot talk to each other.
1. Press the line button of one person. The other person automatically gets put on
hold.
2. Press ú. The second person gets put on hold.
You can establish again the conference.
3. Take one call off hold.
4. Press ÄÜ.
5. Take the other call off hold.
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Answering calls 25
Putting a conference on hold
You can put a conference on hold, allowing the other two people to continue
speaking to each other by pressing ú.
You can connect again to the conference by pressing either of the held line buttons.
For the M7100 telephone, press ú.
Splitting a conference
You can talk with one person while the other person is on hold.
On a M7208, M7310 or M7324 telephone:
1. Press the line button of the person with who you want to speak. The other
person is automatically put on hold.
On a M7100 telephone:
1. Press Ä£Ü. The first party is on hold.
2. Press ú, if necessary, to switch parties.
You can establish again the conference.
3. Press ÄÜ.
4. Take the held call off hold. This is not necessary for the M7100 telephone.
Removing from a conference
Äàâ
You can remove from a conference, and connect the other two callers through your
Enterprise Edge system.
Enter the Transfer feature code Äàâ.
When you remove from a conference using the Transfer feature, and both callers
are from outside your system, one of the callers must have called you on a
disconnect supervised line, or the call disconnects.
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26 Answering calls
Displays
3 parties only
You are trying to add a fourth party to your conference
call, or to join two conferences together. Release one
call from the conference before adding another, or
keep the two conferences separate.
Conference busy
You have tried to make a conference call, but your
system is handling its maximum number of conference
calls.
Line001 221
TRANSFER
You are on a conference with the two lines or
telephones shown. You can drop out of the conference
and leave the other two parties connected
(Unsupervised Conference) by pressing TRANSFER or
entering the Transfer feature code.
Press held line
You have activated the Conference feature with one
call active and another on hold. Press the line of the
call on hold to bring that person into the conference.
For other displays, see Common feature displays on page 121.
Listening to a call as a group
To allow people in your office to listen in on a call using Group Listening, press
Ä¡âÛ.
You hear the caller’s voice through your telephone’s speaker. Continue to speak to
the caller through the telephone receiver. Your telephone’s microphone is off, so
the caller does not hear people in your office.
Canceling Group Listening
Group Listening cancels automatically when you hang up or when you press
Ä£¡âÛ.
Tip
Keep the receiver away from the speaker, or you can hear feedback. The
higher the volume, the more the feedback. Press ¨ to prevent feedback
when hanging up.
Using Handsfree/Mute
You must set the ability to use Handsfree to on or off for each telephone. Also
program the type of Handsfree. See Changing Handsfree for a telephone on page
28. You must also turn on Handsfree for a telephone to use a headset.
Answering calls without lifting the receiver
1. Press the line button for the ringing call.
2. Press ©. The telephone’s internal microphone and speaker
automatically turn on.
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Answering calls 27
Handsfree is not available for a M7100 telephone.
Tip
Direct your voice toward the telephone. The nearer you are to the telephone,
the easier for the microphone to transmit your voice to your listener.
Making calls without lifting the receiver
1. Press ©. The telephone’s internal microphone and speaker
automatically turn on.
2. Dial your call.
3. Speak normally.
Muting Handsfree
1. Press © to switch off the telephone microphone so that you can speak
to a person in your office while you are on a handsfree call. The display reads
Microphone Muted.
2. Press © to turn the microphone back on again and continue your
handsfree call.
Changing a normal call to handsfree
1. Press ©.
2. Hang up the receiver.
Changing a handsfree to a normal call
1. Lift the receiver.
Using Handsfree
The indicator next to © is solid when you have Handsfree turned on. It
flashes when you mute the microphone.
Wait for your caller to finish speaking before you speak. The microphone and
speaker cannot both be on at the same time. Your caller’s voice can be cut off if you
both speak at the same time. Interruptions such as a tapping pencil can be loud
enough to turn on your microphone and cut off your caller’s speech.
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28 Answering calls
To prevent a possible echo, keep the area around your telephone free of paper and
other objects that can screen your microphone. Turn down the microphone’s
volume (press the left end of à or à while speaking) to prevent
echoes. When you change the volume level, both the microphone and speaker
volume adjust to prevent feedback problems.
Place the telephone so that any unavoidable local noise (such as an air conditioner)
is behind it. This position limits the amount of background noise.
Tip
In open office environments, use the receiver when handsfree communication
is not necessary or when you need privacy during a call. Another option is to
use a headset.
Changing Handsfree for a telephone
You can program the type of Handsfree used with each telephone or activate
Handsfree Answerback.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
There are three ways to set Handsfree for a telephone:
Displays
Handsfree:None
CHANGE
Handsfree is not available to the telephone.
Handsfree:Auto
CHANGE
You can make or answer a call without having to
pick up the receiver or press ©. The
telephone’s internal microphone and speaker turn
on automatically when you press a line or
intercom button to make or answer a call.
Handsfree:Std
CHANGE
A standard version of Handsfree described Using
Handsfree/Mute on page 26.
For other displays, see Common feature displays on page 121.
Both Auto and standard Handsfree allow you to use a headset with an Enterprise
Edge telephone.
A Handsfree/Mute button is automatically assigned to a telephone programmed
with Handsfree and always located in the lower right-hand corner of the telephone.
Handsfree Answerback
Handsfree Answerback allows you to answer a voice call without lifting the
receiver. Handsfree Answerback is always turned off for a M7100 telephone.
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Answering calls 29
You can turn Handsfree Answerback on or off for a telephone programmed to use
Handsfree.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Turning Privacy on or off for a call
Ä¡Ü
You can configure lines in your system to have automatic privacy. With a line not
programmed with privacy, anyone with the line assigned to their telephone can join
your call by pressing the line button. With a line programmed with privacy, one
person at a time can use the line.
Privacy control cannot be for internal or conference calls.
When another telephone joins a call, the participants on the call hear a tone, and a
message appears on the Enterprise Edge display. It is not possible to join a call
without all hearing this tone.
Creating a conference by releasing privacy
With a line programmed with privacy, you can turn privacy off to allow another
person with the same line to join in your conversation and form a conference. All
the rules for a conference apply but there is one line in use, instead of the normal
two. This means that you cannot split a conference set up using Privacy.
1. Press Ä¡Ü.
2. Tell the other person to press the line button and join your conversation.
Only two Enterprise Edge telephones and the external caller can take part in this
kind of conference.
Making a call private
With a line programmed not to have privacy, you can turn privacy on for a call,
preventing other people with the same line from joining.
Press Ä¡Ü.
Checking call length using Call Duration Timer
Äàà
By pressing Äàà, you can see how long you were on your last call, or
how long you have been on your present call.
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30 Answering calls
Displays
221 02:47
The display shows the last call you made, or the
current call, and the total elapsed time in minutes
and seconds.
Line061 01:45
You parked your last call. You cannot see the
length of time a call was parked.
Disconnecting by accident
If you accidentally drop the receiver back into the telephone cradle while answering
a call, you can retrieve the call.
Pick up the receiver again or press © within one second to reconnect to your
call.
Time
Press Ä¡âÜ to display the current date and time while you are on a call.
Press Ä¡âß to display the static time.
Press Ä £¡âß to cancel the static time feature.
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Making calls
3
There are many ways to make a call, depending on the programming and the type
of call, as follows:
•
Pick up the receiver and dial. The Enterprise Edge system supports three
methods of dialing. See Changing how you dial your calls on page 34.
•
Pick up the receiver, press a line button, and dial (if the call is not on your prime
line).
•
Press © and dial (to talk without using the receiver). See Using
Handsfree/Mute on page 26.
•
Press ©, press a line button, and dial (to talk without the receiver and if
the call is not on your prime line).
•
Press a line button and dial (to talk without the receiver and if Automatic
Handsfree programmed on your telephone).
•
Use one of the features that make dialing easier. See Time savers for making
calls on page 37.
Displays
221 busy
PRIORITY
The telephone you have called has no internal lines
LATER available. Press LATER to use the Ring Again or
Message features or press PRIORITY to make a
priority call.
9__
QUIT
You are dialing using Pre-dial. To erase an incorrect
digit, press the left end of à or BKSP . When
the number is complete, select a line or lift the receiver.
BKSP
95551234
TRANSFER
This prompt remains on your display while you are on
a call you have dialed. To transfer the call, press
TRANSFER.
Already joined
Your telephone is connected to the telephone you are
trying to call. Check your active line buttons, and return
to that call.
Calling 221
PRIORITY
Wait for the telephone to be answered. If no one
LATER answers, press LATER to use the Ring Again (page 36)
or Message (page 61) feature, or press PRIORITY to
make a priority call.
Can't ring again
You cannot use Ring Again on your current call. You
can use Ring Again while you have a busy signal on an
internal call or line pool request or while an internal call
is ringing.
Do not disturb
PRIORITY
LATER
The telephone you are calling has Do Not Disturb
turned on. Press LATER to use the Ring Again or
Messages features, or press PRIORITY to make a
priority call.
Expensive route
You have dialed a number, but the least expensive
route programmed for the system is busy. Unless you
release the call, the number goes through on a more
expensive route.
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32 Making calls
Hidden number
The last number you dialed or the number you saved
for Saved Number Redial was a speed dial number
that displayed a name instead of the number. The
number is dialed correctly, but is not visible.
Line denied
You have tried to use another person’s private line.
Line061
TRANSFER
Enter the digits of the number you want to dial.
No last number
You have not dialed an external telephone number
since the last power interruption or system reset.
No line selected
Either you have no prime line or your prime line is
busy. Select a line manually before dialing.
Not in service
You have entered the number of a telephone that is not
in service.
On another call
LATER
The telephone you have called is on another call.
Press LATER to use the Ring Again or Message
features.
Restricted call
System programming has a restriction configured for
the call you are trying to make. A possible reason is
time-of-day restrictions for some calls.
Ring Again?
YES
NO
Press YES to use Ring Again. Press NO to send a
EXIT message. See Sending messages on page 61 and
Turning on Ring Again on page 36.
Select a line
Either you have no prime line, or the prime line is in
use, or the line programmed for an autodial number,
speed dial number, or Hotline is in use. Select a line
and dial again.
Send message?
YES
NO
Press YES to send a message. See Messages.
Denied in Admin
The Last Number is not allowed.
For other displays, see Common feature displays on page 121.
Choosing a line using a line button
You have one line button for each line assigned to your telephone. Press the line
button to select the line you want to answer or use to make a call. Having several
line buttons allows you immediate access to more than one line.
The M7100 telephone has two intercom paths used instead of line buttons to answer
and make calls. A M7100 can have two lines. You can press ú to switch
between two calls, one active and one on hold.
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Making calls 33
Line pools
A line pool is a group of external lines shared by many telephones. You can use a
line in a line pool to make an external call.
The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and depending
on system programming, a telephone can access any number of these line pools
A line pool access code is a number you dial to get a line pool. The access code can
be up to four digits long. You can have several different line pools for your system,
each one giving you access to a different set of external lines. Line pools is one way
of sharing lines across telephones in a system.
Your installer programs the access codes for line pools and gives each telephone
access to a line pool.
Everyone in the office can have a list of the access codes for line pools which their
telephones can use.
Using a line pool to make a call
ÄßÝ
1. Press ÄßÝ.
2. Enter a line pool access code.
If you have a free internal line, you can make a call using a line pool without
entering the feature code first.
1. Select an internal line (intercom).
2. Dial the line pool access code.
Tip
If no lines are available in the line pool, you can use Ring Again at the busy
tone. The system will inform you when a line in the line pool becomes
available. See Using Ring Again on page 36.
Programming a memory button with a line pool feature code
When you program a button with the line pool feature code, you must enter a line
pool access code after the feature code. The programmed line pool button accesses
a specific line pool, not the line pool feature. See Programming feature buttons on
page 74 for more information.
If you program a button with an indicator to access a line pool, when all the lines in
a line pool are busy, the indicator for the line pool button turns on. The indicator
turns off when a line becomes available.
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34 Making calls
Changing how you dial your calls
Ä¥¡Û
1. Press Ä¥¡Û.
2. Press £ or NEXT until the dialing mode you want appears.
3. Press ú or OK to select the displayed dialing mode.
You cannot program the dialing modes feature code on a memory button.
Using Standard dial
Standard dial allows you to make a call by selecting a line and dialing the number.
If you have a prime line, it is selected automatically when you lift the receiver or
press ©.
You cannot use Standard dial on a M7100 telephone unless you pick up the receiver
first. If you have a M7100 telephone, use the Automatic dial or Pre-dial feature for
on-hook dialing.
Using Automatic dial
Automatic dial allows you to dial a number without selecting a line. Your prime line
is selected when you start dialing a number.
Automatic dial does not work if your telephone has no prime line or if your prime
line is in use.
Telephones connected to an Enterprise Edge Analog Terminal Adaptor (ATA2) or
an Enterprise Edge Analog Station Module (ASM) cannot use Automatic dial.
Using Pre-dial
Pre-dial allows you to enter a telephone number, check it, then change it before
making the call. The call does not dial until you select a line or line pool, or pick up
the receiver. You can pre-dial both external and internal numbers. You must,
however, select the correct type of line (external or internal) for the type of number
you have entered.
Tip
If your telephone starts ringing while you are pre-dialing a number, you can
stop the ringing by turning on Do Not Disturb (Ä¡Þ). Do Not
Disturb entered while dialing does not affect the numbers you are entering.
You cannot pre-dial a telephone number if all the lines on your telephone are
busy.
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Making calls 35
When the internal number you have called is busy
Priority Call
Äßá
If you get a busy signal or a Do Not Disturb message when you call a person in your
office, you can interrupt the person you are calling. Use this feature for urgent calls
only.
Tip
Priority calls to Hunt Group DNs are not possible. For more information about
Hunt Groups see Hunt Groups on page 81.
Making a priority call
1. Press Äßá.
2. Wait for a connection, then speak.
A person who receives a priority call while on another call has eight seconds to
accept or block the call. For information about blocking calls see Stopping calls on
page 87. If the person does nothing, the priority call feature puts their active call,
including conference parties, on Exclusive Hold and connects your call.
Giving a telephone the ability to make priority calls
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Displays
Call blocked
You tried to place a priority call to another Enterprise
Edge telephone. The person you called has blocked
your call. Try to call later.
Please wait
The party you are calling has eight seconds to decide
to accept or reject your priority call.
Priority denied
The telephone you are calling is receiving a priority call
at the same time or cannot to receive priority calls.
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36 Making calls
You can make a priority call only while your telephone displays:
221 busy
PRIORITY
LATER
Calling 221
PRIORITY
LATER
Do not disturb
PRIORITY
LATER
On another call
PRIORITY
LATER
Using Ring Again
ÄÛ
Use Ring Again when you call a person on your Enterprise Edge system and their
telephone is busy or there is no answer. Ring Again can tell you when they hang up
or next use their telephone. You can use Ring Again to tell you when a busy line
pool becomes available.
Tip
The use of the Ring Again feature to call a Hunt Group DN is not possible. For
more information about Hunt Groups see Hunt Groups on page 81
Turning on Ring Again
ÄÛ
Press ÄÛ before you hang up.
Using Ring Again cancels any previous Ring Again requests at your telephone.
Canceling Ring Again
Ä£Û
Press Ä£Û to cancel a Ring Again request.
Displays
Can't ring again
Ring Again?
YES
NO
You cannot use Ring Again on your current call. You
can use Ring Again while you have a busy signal on an
internal call or line pool request, or while an internal
call is ringing.
Press YES to use Ring Again. Press NO if you select to
EXIT send a message.
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Time savers for making calls
4
Storing a number on a memory button for Autodial
You can program memory buttons for one-touch dialing of internal or external
telephone numbers.
You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons. If
the power to your Enterprise Edge system is off for more than three days, autodial
numbers and some other system programming can be lost from the memory.
Adding an autodial button
Ä¥Ú
or Ä¥Û
1. Press Ä¥Ú to program an external number or Ä¥Û for an
internal number.
2. Select a button and then enter the number like you were dialing it.
When programming Autodial you can use:
•
Last Number Redial
•
Saved Number Redial
•
destination codes (select Æ as the line)
•
host system signalling
Selecting a line for Autodial
To include a line selection for an external number, press the line or intercom button
before you enter the number. To select a line pool, press a programmed line pool
button, or press Æ and enter a line pool access code.
If you select a line before pressing the autodial button, the call goes out on that line
instead of the line that is part of the autodialer programming.
For the M7100 telephone, program an external autodialer by using a line and not a
line pool.
Tip
If you do not include a line selection in an autodial number, the call uses your
prime line (if you have one).
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38 Time savers for making calls
Using intercom as the line for Autodial
If you press Æ as the line for an external autodial number, you must include
a valid line pool access code or a destination code. If access codes for line pool or
destination codes change, remember to re-program autodial numbers.
Displays
987___
QUIT
Continue to enter digits until the number is complete. Press
BKSP
OK Ã or BKSP to erase an incorrect digit.
Press ú or OK when you finish.
Autodial full
The memory allocated to autodial numbers in your Enterprise
Edge system is full.
Button erased
While programming external Autodial, you erased the button by
pressing ú or OK before entering any digits.
Enter digits
QUIT
Enter the number you want to program (selecting the line first if
OK necessary) exactly like you were making a call.
Intercom #: ___
QUIT
Enter the internal telephone number you want to program.
Invalid number
You are programming an internal autodial button and have
entered a number that is not an internal number on your system.
Enter a valid internal number. If the number you are entering is
a destination code, use external autodial.
Press a button
QUIT
Press the memory button you want to program.
Program and HOLD
Enter the number you want to program on the button, then press
ú.
Program and OK
QUIT
Programmed
Enter the number you want to program on the button, then press
OK ú or OK. You can include a line or line pool selection
in an autodial sequence by selecting the line before entering
any digits.
The number is correctly stored on the button.
For other displays, see Common feature displays on page 121.
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Time savers for making calls 39
Using Last Number Redial
ÄÞ
Press ÄÞ to redial the last external number you dialed.
Last Number Redial records a maximum of 24 digits.
Tip
If you have a Last Number Redial button programmed, use Button Inquiry
(Ä¥â), then press the Last Number Redial button followed by
(£) to check the last number before you dial it.
Preventing a telephone from using Last Number Redial
Last Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Displays
Hidden number
The last number you dialed was a speed dial number
that displayed a name instead of the number. The
number dials correctly, but does not appear on the
display.
No last number
You have not dialed an external telephone number
since the last power interruption or system reset.
Tip
You can copy a number on an autodial button using Last Number Redial.
Using Speed Dial
Enterprise Edge provides two types of speed dialing: system and personal. System
Speed Dial programming allows you to assign two-digit speed dial codes to the
external numbers people call most often. Personal or User Speed Dial programming
allows a person to program their speed dial numbers.
Speed dial numbers are subject to the same restriction filters normally dialed
numbers are. Your installer can program system speed dial numbers to bypass
dialing restrictions.
Speed dial numbers can include host system signaling codes.
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40 Time savers for making calls
Making a speed dial call
Äâ
1. Press Äâ to quickly dial external telephone numbers that
programmed to speed dial codes.
2. Enter the appropriate two-digit speed dial code.
Changing and adding System Speed Dials
System Speed Dial codes are numbered from 01 to 70. The installer assigns
numbers to System Speed Dial codes for the all the system.
Tip
There is no difference between using User Speed Dial and using System
Speed Dial. Only the programming is different
Adding or changing User Speed Dial
Ä¥Ý
To add or change a User Speed Dial number on your telephone:
1. Press Ä¥Ý.
2. Enter a two-digit code from 71 to 94 that you want to relate with a telephone
number.
3. To include a line selection for this number, press the line or intercom button.
To select a line pool, press a programmed line pool button, or press Æ
and enter a line pool access code. For the M7100 telephone, you can select
only a line pool.
4. Enter the number you want to program.
5. Press ú or OK.
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Time savers for making calls 41
Displays
01:9___
CANCL
Continue entering the number you want to program.
BKSP
Enter digits
QUIT
OK You can change the number by pressing BKSP or
à . When you finished, press ú or
OK.
Enter the telephone number you want to program
OK exactly like you were dialing it normally. When you
finished, press ú or OK.
Invalid code
You have entered a code outside the code range
(01-70 for system, 71-94 for personal).
No number stored
There is no number stored on the speed dial code you
have dialed.
Program and HOLD
If you want to program a line or line pool selection for
this speed dial number, select the line or line pool. If
not, enter the telephone number exactly like you were
dialing it normally. When you finished, press
ú.
Program and OK
QUIT
If you want to program a line or line pool selection for
OK this speed dial number, select the line or line pool. If
not, enter the telephone number you want to program
exactly like you were dialing it normally. When you
finished, press OK.
Select a line
There is no line related with the speed dial number you
are trying to use. Select a free external line or line pool
and enter the speed dial feature code again.
Unknown number
The system cannot dial the number stored. Reprogram the number.
For other displays, see Common feature displays on page 121.
Using Saved Number Redial
Äßà
You can save the number of the external call you are on (provided you dialed the
call) so that you can call it again later. Each telephone can save one number at a time
with Saved Number Redial, not one number for each line.
Tip
You can copy a number on an autodial button using Saved Number Redial.
Saving a number
Press Äßà while you are on the call.
Saved Number Redial records a maximum of 24 digits.
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42 Time savers for making calls
Dialing a saved number
Press Äßà when you are not on a call.
If you have a programmed Saved Number Redial button, you can use Button
Inquiry (Ä¥â) to check the last number before you dial it.
Preventing a telephone from using Saved Number Redial
Saved Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Displays
Hidden number
You have saved a speed dial number that displays a
name instead of the number. The number dials
correctly, but does not appear on the display.
No number saved
You have tried to save the number of an incoming call.
You can only save numbers that you have dialed.
Enterprise Edge 2.0 Feature Programming Telephone Guide
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Handling many calls at once
5
Using Hold
You can interrupt a call by pressing ú.
When a call is on hold, its indicator flashes on all telephones that have access to the
line. Any of these telephones can retrieve the call.
On the M7100 telephone, ú changes between two lines; one active, one on
hold. The M7100 telephone cannot retrieve a call placed on hold by another
telephone.
Tip
The answering Enterprise Edge set can place Answered Hunt Group calls on
hold. For more information about Hunt Groups see Hunt Groups on page 81.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line button of the held
call.
Holding automatically
If a line is programmed with full autohold, you can switch from one call to another
and have your calls put on hold automatically.
Press the line button of the second caller. The current caller is put on hold
automatically.
Listening on hold
If placed on hold, you can hang up the receiver while you wait for the other person
to return.
1. Press ú.
2. Hang up the receiver.
3. Press the line button of the call. You can hear indications from the far end that
you are on hold (for example, tones or music).
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44 Handling many calls at once
4. When the person returns, lift the receiver to continue the conversation.
Tip
With Automatic Handsfree assigned to your telephone, you can use the
Handsfree/Mute feature instead of Listen on Hold.
Holding a call exclusively
Äàá
You can put a call on Exclusive Hold so that you can retrieve it only at your
telephone.
Press Äàá or Äú. The line appears busy on all other
telephones, and the call cannot be picked up by another person in the office.
Displays
On hold: LINENAM
You have placed one or more calls on hold. The name
of the line held the longest appears on the display.
Using Call Queuing
Ä¡âÚ
If you have more than one call ringing at your telephone, you can select the call that
has the highest priority by pressing Ä¡âÚ.
Call Queuing answers incoming external calls before callback, camped, and
transferred calls.
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Transferring calls
6
Using the transfer feature
Äàâ
Transfer allows you to direct a call to a telephone in your Enterprise Edge system,
within the Enterprise Edge network, or external to Enterprise Edge.
Transferring a call
1. Press Äàâ.
2. Call the person to who you want to transfer the call.
3. If you want to talk to the person, wait for the person to answer and speak to
person before continuing.
4. When you are ready to complete the transfer, press Release or JOIN.
You cannot use Last Number Redial, Saved Number Redial, a speed dial code,
Priority Call or Ring Again to dial the number for a transfer.
Depending on how a private network call is routed, it is not always possible for the
system to return a transferred call to you if the transferred call is not answered.
When transferring a call to a private network destination, remain on the line until
the person to who you are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To
use a line pool, use a programmed line pool button, or press Æ and enter a
line pool access code.
If an auxiliary ringer is programmed to ring for calls on an external line, and you
transfer a call on that line without announcing the transfer, the auxiliary ringer rings
for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not answered, the call
automatically rings again at the telephone from which it was transferred. The
display indicates that the telephone was busy or that no one answered.
When transferring an external call to an external number, the external call you are
trying to transfer must be an incoming call on a disconnect supervised line.
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46 Transferring calls
While on a conference call, you can leave the conference and connect two callers
using the Transfer feature. If the other people are from outside the system, at least
one of the callers must have called you and both of the calls must be on disconnect
supervision lines.
Note: Transfer by Hold on DID lines is not supported. After a call is answered, the
line appearances on all other sets are free immediately to take other calls.
This allows for a greater number of calls to be received. Use the Call Park
feature to transfer a call.
In some conditions, you can experience lower volume levels when transferring an
external call to an external person, or when transferring two external callers from a
conference call.
Canceling a transfer
You can re-connect to the person you are trying to transfer before the transfer is
complete.
1. Press Ä£àâ or CANCL.
2. If you do not re-connect to your original call, press Release and then press the
line key of the original call, which is now on hold.
Displays
221>222
CANCL
RETRY
221 no reply
CALLBACK
You are talking to the person you want to transfer the call
JOIN to. Press RETRY if you decide to transfer the call to another
person. Press Release or JOIN to transfer the call.
The person to who you tried to transfer a call did not
answer. Press CALLBACK or the flashing line button to reconnect to the call. On the M7100 telephone, lift the
receiver.
The person to who you tried to transfer a call has Do Not
Do not disturb
CANCL
RETRY JOIN Disturb active on their telephone. Press JOIN to transfer the
call. Press RETRY to transfer the call to another person.
Press CANCL or the flashing line button to re-connect to the
call (on the M7100 telephone, press Ä£àâ).
Invalid number
CANCL
RETRY
You entered an invalid internal number. Press RETRY and
enter the number again.
Line061 hung up
The external caller you were transferring hung up before
the transfer was complete.
Line061>221
CANCL
RETRY
Press JOIN to transfer the call on line 061 to telephone 221.
JOIN Press RETRY if, after talking to the person at extension 221,
you decide to transfer the call to another person.
Not in service
CANCL
RETRY
The telephone to which you are trying to transfer a call is
out of service.
Restricted call
CANCL
RETRY
You cannot transfer the call because of telephone or line
restrictions.
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Transferring calls 47
Still in trnsfer
CANCL
RETRY
Complete the transfer in progress before you access a new
feature, answer another call or select an outgoing line.
Transfer denied
CANCL
RETRY
Your transfer does not function for one of these reasons:
All the resources needed to perform a transfer are in use.
Try again later.
You have tried to transfer an external call to another
external party. Some restrictions apply.
You cannot transfer your conference call.
Transfer to:2___
CANCL
RETRY
Press RETRY if you entered the wrong internal number or if
the person to who you are transferring the call is not
available.
For other displays, see Common feature displays on page 121.
Using Camp-on
Ä¡Û
You can transfer an external call to another telephone, when all of its lines are busy.
1. Press Ä¡Û.
2. Dial the number of the telephone to which you want to camp the call.
Camped calls appear on a line button on the receiving telephone, if one is available.
If there is no line button available, you receive a message on the display and hear
Camp tones.
Each Enterprise Edge telephone can handle one camped call at a time.
Displays
221 DND
CALLBACK
The person to who you redirected a call has Do Not Disturb
active on the telephone. The call has come back to you.
Press the CALLBACK button or the line button to re-connect
to the call. On the M7100 telephone, just pick up the
receiver.
Camp denied
You have tried to camp an internal call. You can camp
external calls only.
Camp to:
CANCL
Dial the number of the internal telephone to which the call
is sent.
Camped: 221
CALLBACK
The telephone to which you camped a call did not answer
the call. The call has come back to you. Press CALLBACK or
the line button to re-connect to the call. On the M7100
telephone, just pick up the receiver.
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48 Transferring calls
Line061 hung up
A call you camped has come back to you, but the caller
hung up before you can re-connect.
Not in service
CALLBACK
The telephone to which you have camped a call is out of
service or is used for programming. The call has come back
to you. Press CALLBACK or the line button to re-connect to
the call. On the M7100 telephone, just pick up the receiver.
Release a call
The line that the camped call is on is in use or that line does
not appear at your telephone. Release the line or release
an internal line.
For other displays, see Common feature displays on page 121.
Parking a call
ÄàÝ
You can interrupt a call to retrieve it from any telephone in your system.
1. Press ÄàÝ.
2. Press PAGE to announce the retrieval code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. (On the M7100 telephone, pick up the receiver.)
2. Dial the Call Park retrieval code.
Using Call Park
When you park a call, the system assigns one of 25 codes for the retrieval of the call.
These codes include the Call Park prefix, which can be any digit from 1 to 9, and a
two-digit call number between 01 and 25. For example, if the Call Park prefix is 1,
the first parked call is assigned Call Park retrieval code 101.
The Enterprise Edge system assigns Call Park codes in sequence, from the lowest
to the highest, until all the codes are used. A round-robin method means the use of
different of codes ensures a call reaches the right person, especially when more than
one incoming call is parked.
The highest call number (the Call Park prefix followed by 25) is used only by
analog telephones or devices connected to the system using an Enterprise Edge
ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the
other Call Park codes.
Your installer programs both the Call Park prefix and the delay before parked calls
return to the originating telephone. External calls parked for longer than the
programmed delay return to your telephone.
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Transferring calls 49
Tip
Answered Hunt Group calls are parked in the same method as other calls. For
more information about Hunt Groups see Hunt Groups on page 81.
Your installer can disable Call Park.
Displays
Already parked
The person you were talking to has parked your call. You
cannot park the same call.
No call to park
You have tried to use Call Park with no active call on your
telephone. If the call you want to park is on hold, re-connect
to the call before you park it.
Invalid number
You have entered an invalid retrieval code.
No call on: 101
There was no call on the retrieval code you entered.
Park denied
You have tried to park a conference call. Split the
conference and park the calls separately. The person who
retrieves the calls can re-connect the conference.
Record the code shown. Use Page (Äßâ) or
Parked on: 402
PAGE
EXIT press PAGE to announce the call and its retrieval code.
Parking full
All available retrieval codes are in use. Transfer the call or
take a message instead.
For other displays, see Common feature displays on page 121.
Using Callback
When you direct a call you have answered to another telephone, the system
monitors the call to make sure it is answered. If no one answers the call within a set
length of time, the system returns it back to you.
Callback generates a many different displays. Most occur after a set delay and are
listed in the index. Some occur immediately if the telephone to which you direct a
call is out of service or not available. These different displays are listed with the
descriptions of the specific features such as Transfer or Camp-on.
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Forwarding your calls
7
Forwarding your calls to another telephone
ÄÝ
Press ÄÝ and enter the number of the telephone to which you want your
calls forwarded. You can forward your calls to an internal or external telephone. To
forward your calls to an external destination you must enter the route plus the
dialing digits of the external telephone. For example, if you need to dial 9 for
external calls, then you must enter 9 plus the dialing digits to forward your calls to
an external number.
You can use Line Redirection to forward calls outside the system. Line redirection
takes priority over Call Forward.
Canceling Call Forward
Press Ä£Ý.
Using Call Forward at your telephone
When you use ÄÝ, all calls go to the destination you select, regardless of
Forward on busy and Forward no answer programming.
To allow external destination programming you need to start a Unified Manager
session. Program Allow redirect to Yes for each telephone. For more information
about programming using the Unified Manager, see the Enterprise Edge 2.0
Programming Operations Guide.
Tip
If your Enterprise Edge set is a member of a Hunt Group, Hunt Group routing
for Hunt Group calls overrides the Call Forward all calls setting. For more
information about Hunt Groups see Hunt Groups on page 81.
If the telephone to which you forwarded your calls does not have the same external
lines as your telephone, the forwarded calls appear on intercom buttons.
Forwarded call, do not ring but the line indicator flashes on your telephone. You can
answer the call by pressing the button next to the flashing indicator.
Tip
If you are one of a group of people who normally forward their calls to one
another, understand the possible limits. To set up forward loops from one
telephone to another in a circle, can cause a telephone to never be answered in
any location.
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52 Forwarding your calls
Overriding Call Forward
If you call a person who has their calls forwarded to you, your call rings at that
person’s telephone although they are forwarding their calls to you.
Changing the automatic Call Forward settings for a telephone
Call forwarding allows for programming for calls not answered or when the line is
busy. You can define the number of times the telephone rings before call forwarding
occurs. Program these features by starting a Unified Manager session.
Changing Forward no answer
Forward no answer redirects calls to another telephone on your Enterprise Edge
system.
Tip
If you are a member of a Hunt Group, the Hunt Group call continues to ring
and overrides the Call Forward no answer feature until the hunt time has
expired. For more information about Hunt Groups see Hunt Groups on page
81.
Line Redirection takes priority over Forward no answer.
For more information about changing Forward no answer using the Unified
Manager, see the Enterprise Edge 2.0 Programming Operations Guide.
Changing the delay before a call is forwarded
You can assign the number of times that an incoming call rings at your telephone
before the system forwards the call. To estimate the delay time in seconds, multiply
the number of rings by six.
For more information see the Enterprise Edge 2.0 Programming Operations Guide.
Forward on busy
Forward on busy redirects calls to another telephone on your Enterprise Edge
system when you are busy on a call, or when you have Do Not Disturb activated at
your telephone. For more information about changing Forward on busy using the
Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.
Line Redirection takes priority over Forward on busy. The Call Forward feature or
Call Forward programming do not impact calls redirected by Line Redirection.
Telephones that have Forward on busy active can receive priority calls. If you are
busy on a target line call, another call to that target line redirects to the prime
telephone for that target line.
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Tip
If you are a member of a Hunt Group, the Hunt Group call continues to ring
and overrides the Call Forward on busy feature until the hunt time has
expired. For more information about Hunt Groups see Hunt Groups on page
81.
DND on Busy
When you are busy on a call and a second call comes in, your telephone alerts you
to the second call with a light ring. If you find this second call and ring is
interrupting, prevent a second call by assigning Do Not Disturb (DND) on Busy to
your extension.
With DND on Busy for a telephone set to on, internal and private network callers
hear a busy tone instead of ringing when you are on the telephone. External callers
are transferred to the prime set used in your system. For more information about
changing Do Not Disturb on Busy using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
If you use DND on Busy, the line indicator for an external incoming call flashes,
but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed according to the
programming of the target line. If the target line is busy, the caller hears a busy tone
or routes to the prime set for the target line even with DND on Busy programming
for the telephone.
Tip
If an Enterprise Edge set is a member of a Hunt Group and the set activates
this feature, the set does not receive notification of incoming Hunt Group calls
while on a call. The DND on busy feature overrides the Hunt Group. For more
information about Hunt Groups see Hunt Groups on page 81.
Call Forward and voice mail
If you want a voice mail system to pick up unanswered calls automatically
•
use the internal number of your voice mail as the destination when you program
Forward no Answer and Forward on busy
or
•
make the ring delay greater than the delay used by your voice mail system, if
your voice messaging system or service automatically retrieves calls
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54 Forwarding your calls
Displays
Forward denied
There are several reasons why you can get this
message. For example, you cannot forward your calls
to a telephone that has Call Forward programmed to
your telephone.
Forward>221
CANCL
Your calls are being forwarded to telephone 221.
Not in service
Two or more telephones are linked in a forwarding
chain, and one is out of service or used for
programming.
For other displays, see Common feature displays on page 121.
Line Redirection
Line Redirection allows you to send your external calls to a telephone outside the
office. You can decide to redirect all your external lines or only some.
Line Redirection takes priority over the Call Forward feature. If both features are
active on a set, incoming external calls on redirected lines route to the indicated
Selective Line Redirection (SLR) external destination. Incoming internal calls
forward to the indicated Call Forward destination.
You cannot use the Line Redirection feature on either a M7100 telephone or a
telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM.
Turning on Line Redirection
Ä¡Ý
1. Press Ä¡Ý.
2. Select the outgoing line to use for redirected calls.
3. Enter the number you need to redirect call to. To enter the telephone number
to which you want to redirect calls, use one of the following methods:
•
Press an external autodial button.
•
Enter an external telephone number (using no more than 24 digits) then
press ú or OK.
•
Press ú or OK if the line you have selected as the outgoing line is a
private network line that does not require you to dial digits.
4. Select the lines to redirect.
If you use ALL to redirect all your lines, ensure that you wait until all the lines on
your telephone light up before pressing ú or OK. If you press ú or OK
before all the lines light up, those lines not lit are not redirected.
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Tip
You can continue to use the line selected for redirecting calls on other lines
when the line is not busy on a redirected call. To avoid redirection failing
because the selected line is in use, select a line pool with several lines in it.
The system does not check that the number you give for line redirection is a
valid one. If you redirect to an invalid number, redirection fails. To avoid a
redirections failure, use an autodial button to enter the redirection number.
You must program autodial buttons used for line redirection to use a specific
line.
Canceling Line Redirection
Ä£¡Ý
1. Press Ä£¡Ý.
2. Select the lines you no longer want to redirect.
Allowing a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Turning the redirect ring for a telephone on or off
You can program a telephone to ring briefly (200 milliseconds) when you redirect
a call on one of its lines.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Tip
If a telephone has redirect ring enabled, it rings briefly for redirected calls on
one of its lines when another telephone set up the line redirection.
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Displays
The following displays appear when redirecting lines.
Intercom
You selected the intercom button as the facility on
which to place the call. Enter a line pool code or a
destination code.
Press ¥ or ADD to begin redirection. Press £ or
Line Redirection
QUIT
ADD REMOVE REMOVE to cancel a previous redirection.
No line to use
You have one external line on your telephone, but you
need a second line to perform line redirection. Redirect
your external line using a line pool as the outgoing line.
Outgoing line
You are trying to redirect a line and the line you have
selected is the outgoing line you have selected as a
destination. You cannot redirect a line to itself. Select
another line.
Pool code: ___
QUIT
Enter a valid line pool access code.
Redir by 221
OVERRIDE
You have tried to redirect a line, but another person
has redirected that line. Press ¥ or OVERRIDE to
override the previous redirection and redirect the line.
Redirect denied
You can redirect calls only on individual lines.
Select line out
QUIT
Select the line used to redirect calls out of the system.
Select line(s)
QUIT
ALL
Press the lines to redirect. To release a line selection,
press the line to redirect again. Press ALL to redirect all
your lines.
Select line(s)
ALL
Unequipped line
Continue to press the lines to redirect. Press
OK ú or OK when finished.
The line you are trying to redirect cannot be redirected
because the hardware does not support redirection.
Displays
The following displays appear when canceling redirection
Select line(s)
QUIT
ALL
Select line(s)
ALL
Press the lines that no longer need redirection. The
lines light up when pressed. After you cancel
redirection for a line you cannot restore it by pressing
the line again. Press ALL to cancel redirection for all
your lines. When finished, press ú or OK.
Continue to press the lines that no longer need
OK redirection. Press ú or OK when finished.
For other displays, see Common feature displays on page 121.
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How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a selected telephone to an internal or
external telephone. Line Redirection redirects only the lines you define, no matter
which telephones they appear on, to a telephone outside the Enterprise Edge
system.
Line Redirection takes priority over Call Forward.
Using Line Redirection
You redirect lines at a telephone, but after redirection programming, the lines
redirect for the all the system.
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are programming Line
Redirection, however, none of the Enterprise Edge call handling features are
available until the feature times out. If you need to use an Enterprise Edge feature
to process the call, quit Line Redirection programming by pressing Ä. Do
not press Release or you disconnect the call you are trying to process.
While you are programming Line Redirection you do not receive any indication of
calls that do not actually ring at your telephone.
Be careful with redirection loops. If for example, you redirect your lines to your
branch office and your branch office redirects its lines to you, you can create a
redirection loop. If these calls are long distance, there can be charges.
In some conditions, callers can experience lower volume levels when you redirect
calls to an external location.
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Enterprise Edge 2.0 Feature Programming Telephone Guide
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Communicating in the office
8
Paging
Äßâ
Paging allows you to make announcements over the Enterprise Edge system using
the telephone speakers, or your loudspeaker system, if one is available.
Making a page announcement
1. Press Äßâ.
2. Select a page type. Page types are:
Ú
through the telephone speakers (internal page)
Û
through an external speaker (external page)
Ü
both internal and external (combined page)
3. If necessary, select a zone.
4. Make your announcement.
5. Press Release.
Tip
Instead of entering the Page feature code followed by the page type, you can
enter the following shortcut codes.
Page zone 0 is all zones.
Internal
ÄßÚ and zone (0 to 6)
External
ÄßÛ (code 2 has no zones)
Combined
ÄßÜ and zone (0 to 6)
Activating and deactivating the ability to page
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
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60 Communicating in the office
Creating page zones
You can assign one of six zones for receiving pages to each telephone.
Tip
Page zone do not include Hunt Group DNs. For more information about Hunt
Groups see Hunt Groups on page 81.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
You can make a telephone part of a page zone when the telephone has paging set to
Y (Yes).
A zone is any set of Enterprise Edge telephones that you want to group together for
paging, regardless of their location. The maximum number of sets in a page zone is
50.
Your installer programs if a tone sounds before a page begins, and the maximum
number of seconds a page can last before it automatically turns off.
Tip
Make sure that everyone who needs to make page announcements has a list
showing which telephones are in what page zones.
Displays
Enter zone:___
ALL
Enter the required page zone number (0- 6) or press ALL.
Invalid zone
You have entered a page zone code that is not between 0 and 6.
Page choice:
SETS
SPKR
BOTH
Select the type of page you want. See the list in Making a page
announcement on page 59.
Page timeout
The time allocated for paging has expired.
Paging ALL
You are making a page. The display shows the page zone you have
selected. Press Ä or Release when finished.
Paging busy
A page is being made in the page zone you have requested.
For other displays, see Common feature displays on page 121.
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Tip
You can make an announcement to one person by placing a voice call to their
telephone.
Using Page with external paging equipment
When you make a page that uses external paging equipment (external page or
combined page), the Long Tones feature automatically activates for the external
paging system only. This allows you to control optional equipment with the Long
Tones feature.
Sending messages
The Messages feature allows you to leave a message on the display of another
Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge
Analog Station Module (ASM). The Messages feature indicates if you have any
messages waiting.
The Messages feature uses a message waiting list to keep a record of your internal
messages and your (external) voice mail messages (if you have to Enterprise Edge
Voice Messaging service with visual message waiting indication).
Sending a message
ÄÚ
You can leave a message on the display of another telephone in your Enterprise
Edge system.
You can send up to four messages to different telephones, including your message
center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you
can send up to 30 messages.
Only the assigned direct-dial telephone for an analog telephone connected to an
Enterprise Edge ASM can send messages to analog telephones by pressing
ÄÚ. Depending on the programming setup, the analog telephone provides
either a Stuttered Dial Tone or a Message Waiting Lamp to tell the user of messages
waiting.
If your reply to a message is forwarded or is answered at another telephone using
the Call Pickup feature, the message remains on your telephone until you cancel it
or contact the telephone that sent the message.
For analog telephones connected to an Enterprise Edge ASM, the message waiting
indicator remains on until the user enters û£ßÞ. If the analog telephone
has the Message Reply Enhancement feature set to Yes, the message waiting
indicator turns off automatically after answering the reply call, no matter from
where the call is answered.
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For more information about the Message Reply Enhancement feature, see the
Enterprise Edge 2.0 Programming Operations Guide.
1. Press ÄÚ.
2. On a telephone with a two-line display, press ADD. (This step is not necessary
on a telephone with a one-line display.)
3. Enter the internal number of the person you want to send the message. The
person’s display reads Message for you.
4. On analog telephones connected to an ASM, the message waiting indicator is
activated.
Canceling a message you have sent
1. Press Ä£Ú. The display reads Cancel for:.
2. Enter the internal number of the person you sent the message.
Viewing your messages
ÄßÞ
You can receive up to four messages from different telephones, including your
message center. A single message from your message center can be for several
messages.
On a telephone with a one-line display
1. Press ÄßÞ. The display shows the first message.
2. Press ¥ or £ to move through your messages.
On a telephone with a two-line display
1. Press MSG. The display shows the first message you received.
2. Press NEXT to move through your messages.
Replying to a message
You can call the person (or your message center) who sent a message while you are
viewing the message.
On a telephone with a one-line display
•
Press â.
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On a telephone with a two-line display
•
Press CALL.
If you want to call your message center using a line different from the programmed
line, exit your message list and dial the message center telephone number using
normal dialing methods.
Replying to a message using an analog telephone connected to an
ASM
On an analog telephone connected to an ASM press û¥ßÞ. The system
automatically retrieves and connects the user to the oldest message sender. (The
message can originate from either the assigned direct-dial telephone or the internal
voice mail system.)
If the analog telephone has the Message Reply Enhancement feature set to Yes, and
the sender is the assigned direct-dial telephone, the message waiting indicator turns
off automatically after answering the reply call, no matter from where the call is
answered.
For analog telephones connected to an ASM, using the Message Waiting Reply
feature (û¥ßÞ), retrieves only internal messages sent to the user.
Analog telephones connected to an ASM cannot retrieve external messages by
using the Message Waiting Reply feature (û¥ßÞ). For external
messages, users must call back the external voice mail center to retrieve their
messages. When doing so, the message waiting indicator on the analog telephone is
turned off automatically.
Tip
If Enterprise Edge Voice Messaging is not installed, only the assigned directdial telephone can send messages to an analog telephone connected to an
ASM using ÄÚ. The analog telephone can in turn enter a single
digit access code to reach the assigned direct-dial telephone and retrieve
messages.
If the assigned direct-dial telephone of an analog telephone connected to an
ASM changes, messages sent by the previous assigned direct-dial telephone
are kept in the incoming message list of the analog telephone until they are
retrieved.
Removing items from your message list
You can erase a message while you are viewing it in your message list. If the
message is from your message center, this action only erases the message
notification at your telephone. You need to erase the message at your message
center. Refer to your message center documentation.
On a telephone with a one-line display press ú.
On a telephone with a two-line display press ERASE.
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64 Communicating in the office
Removing items from your message list using an analog telephone
connected to an ASM
To remove both internal and external messages on an analog telephone connected
to an ASM press û£ßÞ to invoke the Cancel Message Waiting feature.
On analog telephones connected to an ASM, the Cancel Message Waiting feature
cancels the oldest message received. The system no longer provides either a
Stuttered Dial Tone or a Message Waiting Lamp if there are no messages waiting.
Viewing messages you have sent
ÄÚ
On a telephone with a two-line display, you can view the messages you have sent.
1. Press ÄÚ.
2. Press SHOW to display your first sent message.
3. Press NEXT to move through your sent messages.
Displays
Cancel denied
You have entered an invalid number when trying to cancel a
message.
Cleared>LINENAM
NEXT
You have cleared an external message from your message waiting
list. The message exists in your message center until you erase it
there.
In use: 221
You are trying to call from your message waiting list. The line that
you are trying to use is in use by the identified Enterprise Edge user.
You are viewing your message list. The display shows the number
L061:LINENAMVMsg
NEXT
CALL
CLEAR and name of the line used for your message.
Message denied
Message list
SHOW
ADD
You have tried to send a message to an invalid internal number or to
a telephone that is out of service.
SHOW appears when you have remaining messages. Press SHOW to
EXIT review messages you have sent. Press ADD to send a new message.
Message to:
Enter the internal number of the telephone to which you want to send
a message.
Messages & Calls
MSG
CALLS
You have one or more messages and one or more new Call Logs.
Press Ä¡âß to change the first line of the display to
the current time and date.
No button free
You have no line button free with which to reply to a message.
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Communicating in the office 65
No number stored
There has been no number programmed for the message center.
Contact your voice messaging service provider.
Start of list
NEXT
You are at the beginning of your list of messages. Press NEXT to
move through your messages.
Their list full
You are trying to send a message to a user whose message waiting
list is full.
Your list full
You have tried to send a message but your telephone’s list of sent
messages is full. Cancel one of the messages you have sent, if
possible, or wait until you have received a reply to one of those
messages.
For other displays, see Common feature displays on page 121.
Using Voice Call
Äßß
You can make an announcement or begin a conversation through the speaker of
another telephone in the system.
Tip
Hunt Groups cannot accept voice calls. Answer buttons have no appearances
for voice calls, and the set does not ring for voice calls. For more information
about Hunt Groups see Hunt Groups on page 81. For more information about
Answer buttons see Answer buttons on page 22.
Making a Voice Call
Press Äßß.
Muting Voice Call tones
When a voice call begins at your telephone, you hear a beep every 15 seconds as a
reminder that the microphone is on. To stop the beep, pick up the receiver or press
©.
Answering a Voice Call without touching your telephone
With Handsfree Answerback assigned to your telephone, you can respond to a voice
call without touching the telephone. Handsfree Answerback is not available to the
M7100 telephone.
When a person makes a voice call to you, start talking. The microphone on the
telephone picks up your voice. After you have answered a voice call, you can put
the call on hold, transfer it, or consider the call as a normal call.
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66 Communicating in the office
Preventing Voice Calls to your telephone using Voice Call Deny
Press Ä¡¡. Voice calls ring like normal internal calls. Your other calls
continue normally.
Canceling Voice Call Deny
Press Ä£¡¡.
Displays
Dial voice call
Dial the internal number or press the internal autodial button of the
person you want to speak to.
Microphone muted
Your handsfree microphone is on the mute setting. Press © or
pickup your receiver to respond to the voice call.
No voice call
The telephone receiving the call cannot accept voice calls for one of the
following reasons: the telephone is active or ringing with another call; Call
Forward is on; Do Not Disturb is on; Voice Call Deny is on; it is not an
Enterprise Edge telephone.
Your call continues as a normal ringing call.
Voice call
The line is open for you to speak.
Enterprise Edge 2.0 Feature Programming Telephone Guide
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Tracking your incoming calls
9
Using Call Log
Telephones can log Call Display information for calls on an external line. The line
must appear on that telephone but it does not have to be a ringing line.
If your system has the appropriate equipment and you subscribe to the call
information feature supplied by your service provider, you can record information
about incoming callers in your call log. ISDN service packages that comes with
calling line identification (CLID) can supply the same feature.
Call Log creates a record of incoming external calls. For all calls, the log can
contain:
•
sequence number in the Call Log
•
name and number of the caller
•
indication if the call was long distance
•
indication if the call was answered (and identity of who answered it)
•
time and date of the call
•
number of repeated calls from the same source
•
name of the line on which the call came
Call Log can help you to
•
keep track of discarded calls or calls not answered
•
track patterns for your callers (for example volume of calls and geographic area
of calls)
•
record caller information quickly and accurately
•
build a personal telephone directory from log items
Information such as long distance indicator and the caller’s name and number, may
not show in the log. The appearance depends on the Call Display services provided
by your local telephone company and the caller’s local telephone company.
To use the features on the following pages, your telephone must have spaces
available in its Call log. Your installer programs each telephone with an appropriate
number of spaces.
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68 Tracking your incoming calls
Call Log options
Ä¥¡Ý
You can select the type of calls to store in your Call Log. Select from four Autolog
options: No one answered, Unanswerd by me, Log all calls, No autologging.
1. Press Ä¥¡Ý. The display shows the current option.
2. Press £ or NEXT to change the option.
3. Press ú or OK to select the display option.
Logging a call manually
Ä¡ÚÜ
If your calls are not automatically logged, you can manually log call information
when connected to an external call. To store information for your current call can
be good. For example, you can want to
•
record a caller’s information without using paper and pencil
•
record only selected calls that you select, as opposed to using Call Log
automatically
•
quickly record caller information before a caller hangs up
Press Ä¡ÚÜ to log an external call manually.
Deleting old log items
Ä¡ÚÞ
Your log has a set number of items that it can hold. When the log is full, you can no
longer log new calls. When your log is full, the Autobumping function
automatically deletes the oldest Call Log item when a new call is logged.
Press Ä¡ÚÞ to enable autobumping.
Press Ä£¡ÚÞ to disable autobumping.
Viewing your Call Log
Ä¡ÚÛ
To view your log:
1. Press Ä¡ÚÛ. The display shows the number or previously read
items (old) and the number of new, new items in the log.
2. Press ¥ or OLD to view old items; press £ or NEW to view new items.
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Tracking your incoming calls 69
3. Press â or RESUME to display the last item you viewed, the last time you
viewed your Call Log.
Names and numbers for external callers appear on the display if you subscribe to
Call Display services from your local telephone company.
Viewing a Call Log item
Press à or MORE to view the information for a call log item.
Erasing log items
You must erase log items that you have read, to make space for new items in your
log.
1. Display the item you want to erase.
2. Press ú or ERASE.
3. Press Release to exit.
If you accidentally erase an item, you can retrieve the item.
1. Press ú or UNDO after accidentally erasing an item.
2. Press Release to exit.
Making a call using Call Log
You can place calls from within your Call Log. The number stored for a call can
vary depending on the type of call. For example, if the call came from a Centrex or
PBX system, the first few numbers can need to be trimmed before you can make the
call. If the number you want to call is long distance, or if you want to use a line pool,
you may need to add numbers.
To place a call:
1. Display the log item for the call you want to place.
2. Display the related telephone number.
3. Press à or TRIM, one time for every digit that you want to remove.
4. Dial any additional digits required.
5. Press an external line or line pool button.
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70 Tracking your incoming calls
6. Lift the receiver. (Not necessary if Handsfree is programmed at your
telephone.) The displayed number dials.
Creating a password to your Call Log
Ä¥¡Þ
To access your Call Log through a password:
1. Press Ä¥¡Þ. The displays reads New passwrd:.
2. Enter your four-digit password. The display reads Repeat New:.
3. Re-enter your four-digit password. The display reads Password changed, which
confirms the assignment of a password by the system.
To enter Call Log using a password:
1. Press Ä¡ÚÛ to enter Call Log. If you have programmed a
password, the display reads Password:.
2. Enter your four-digit password.
If you do not remember your Call Log password, programming from the Unified
Manager can delete the password. For more information about programming using
the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.
Changing your Call Log password
Ä¥¡Þ
1. Press Ä¥¡Þ. The display reads Old passwrd:.
2. Enter your old password. The display reads New passwrd:.
3. Enter your new four-digit password. The display reads Repeat New:.
4. Re-enter your password. The display reads Password changed, which confirms
the change of your password in the system.
Deleting an assigned password
Ä¥¡Þ
1. Press Ä¥¡Þ. The display reads Old passwrd:.
2. Enter your old password. The display reads New passwrd:.
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Tracking your incoming calls 71
3. Press ú or OK. The display reads No pswd assigned, which confirms the
deletion of your password in the system.
Programming a telephone to log calls automatically
Your installer can program each telephone to automatically log calls coming in on
a line.
Displays
1:Unknown name
The caller's name is not available.
1:Unknown number
The caller’s number is not available.
12:KATE SMITH
NEXT
ERASE
_ indicates a new item.
MORE
12øKATE SMITH
NEXT
ERASE
MORE
12¤KATE SMITH
NEXT
ERASE
MORE
ø indicates that the call was answered.
¤ indicates a long distance call.
/ indicates that the stored number was trimmed to its
49/1234567890123
NEXT
ERASE
MORE final 11 digits. Press à or MORE to display
additional information about the call.
Call(s) bumped
One or more log entries have been deleted by the
Autobumping feature while you are looking at the Call
Log.
Hold or release
Hold or release your active call before entering Call
Log.
In use: SETNAME
The external line is in use.
Jan 4 9:00a
NEXT
ERASE
The repeat call counter, shown with time and date,
3X
MORE indicates the number of calls you have received from
Line061
NEXT
ERASE
ø227 This call was answered at another telephone (227).
MORE
the same caller.
Line061
øLogit This call was logged manually.
NEXT
ERASE
MORE
Line061
NEXT
ERASE
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This call was not answered.
MORE
Enterprise Edge 2.0 Feature Programming Telephone Guide
72 Tracking your incoming calls
Messages & Calls
MSG
CALLS
There are one or more items in your message waiting
list, and there are one or more new items in your Call
Log. Press Ä¡âß to change the first
line of the display to the current time and date.
New calls begin
You have viewed your last old log item and now view
your new log items.
No info to log
No information is available for the call.
No log assigned
No log space has been assigned to the telephone.
No resume item
The resume item has been removed because of
Autobumping, repeat call update, or log reallocation
while you are looking at the Call Log.
For other displays, see Common feature displays on page 121.
Using voice mail
If you subscribe to Enterprise Edge Voice Messaging, you can access that service
through your Enterprise Edge system. A software keycode is required for Enterprise
Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to
indicate when you have a voice message waiting on a distinct line.
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Customizing your telephone
10
Use Button Inquiry to find out the use of a button
Ä¥â
You can check the function of any line, intercom, or programmed button on your
Enterprise Edge telephone by pressing Ä¥â. On the M7100 telephone
Button Inquiry shows your internal number followed by the function assigned to
your single memory button.
Displays
061 <LINENAME>
SHOW
The display shows the number and name of the line.
OK Press SHOW to view the redirection status of the line.
123456789012345... Press £ or press VIEWâ or áVIEW to view a number
VIEWâ
OK that is too long to fit on the display. Press ú
or OK when done.
221 <SETNAME>
NEXT VIEWâ
The display shows the directory number of the
telephone, and the assigned name. Press NEXT to see
the first line assigned to ring at the intercom button.
<Feature name>
SHOW
OK on the display when you press the button. Press £ or
Press a button
EXIT
Press the button you want to check. Press Ä
or EXIT when finished.
The name of the feature assigned to a button appears
SHOW for additional information.
For other displays, see Common feature displays on page 121.
Making the display darker or lighter using Contrast adjustment
Ä¥à
1. Press Ä¥à.
2. Press a number on the dial pad to select the contrast level you prefer.
3. Press ú to save your setting.
On a two-line telephone, you can use the UP and DOWN display buttons to adjust the
contrast. The number of contrast levels available varies from one telephone model
to another.
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74 Customizing your telephone
Changing the language on the display
You can select the language that appears on the display of each Enterprise Edge
telephone. Enterprise Edge software supports four language options: Primary,
Alternate, Alternate 2, and Alternate 3. Button caps are available for different
languages. When your system is first installed, all telephones use the Primary
default language.
Ä¥ÞâÚ
Language - Primary
Ä¥ÞâÛ
Language - Alternate
Ä¥ÞâÜ
Language - Alternate 2
Ä¥ÞâÝ
Language - Alternate 3
If you program Ä¥ÞâÚ on to a memory button, you can press that
button until the language you want appears on the display. You cannot program
Ä¥ÞâÛ or Ä¥ÞâÜ or Ä¥ÞâÝ on a memory
button.
Programming a feature code on a memory button
You can program a feature code on a memory button. If you press the button a
second time can cancel the feature.
Programming feature buttons
Ä¥Ü
Any memory button not programmed as an external or internal line, target line,
Answer button, or Handsfree/Mute button, is available for features.
1. Press Ä¥Ü.
2. Press the memory button you want to program with a feature.
3. Enter the appropriate feature code you want to assign on the button.
You cannot program the following feature codes on a memory button: Long Tones
and any code beginning with ¥ except Ä¥ÞâÚ (Language Option)
and Ä¥à (Contrast Adjustment).
Tip
When you program a button with the line pool feature code, you must enter a
line pool access code after the feature code. The programmed line pool button
accesses a specific line pool, not the line pool feature.
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Customizing your telephone 75
Erasing a feature button
1. Press Ä¥Ú.
2. Press the feature button.
3. Press ú or OK to erase the button.
Displays
<Feature name>
SHOW
The name of the feature assigned to a button appears
OK on the display you press the button. SHOW appears
when there is more information available.
Press £ or SHOW for additional information.
Enter code:
If you are checking a speed dial button, enter the
two-digit speed dial code that you want to check.
F__
QUIT
Enter the feature code, or press Release or QUIT to
quit programming or CLEAR to clear the numbers
entered. The system accepts the entry when you enter
a valid feature code.
CLEAR
Feature code:
QUIT
Press Ä and enter the feature code you want
to assign to the button. You cannot enter invalid codes.
Feature moved
You have programmed a button with a feature
programmed on another button. The feature has
moved to the button you just programmed. Its original
button is now blank.
Press a button
EXIT
Press the button you want to check. Press Ä
or EXIT when finished.
Program and HOLD
Enter the number you want to program and press
ú. To erase the button, just press
ú.
Program and OK
QUIT
Enter the number you want to program and press OK.
OK To erase the button, just press ú or OK.
For other displays, see Common feature displays on page 121.
Applying button cap labels
Before you apply button labels, activate the Button Inquiry feature (Ä¥â)
to check the button functions, and avoid activating features when put the labels on
the buttons. For more information refer to Use Button Inquiry to find out the use of
a button on page 73.
Tip
Keep the additional labels and button caps with each Enterprise Edge
telephone.
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76 Customizing your telephone
Types of button caps
•
Unlabeled, clear button caps
with appropriate green or grey paper for entering line numbers, telephone
numbers, and features
•
Pre-printed, colored button caps
in green or grey
Some examples of printed button caps
Green caps
Grey caps
Â
µ
©
§
Tip
To make identification of line types easier, use printed green button caps for
lines that support incoming and outgoing calls. Use clear button caps for target
lines that are incoming only.
Identifying the telephones
1. Write each telephone numbers on the labels and attach to the appropriate
Enterprise Edge telephones.
2. Write the telephone number and the internal number on the appropriate
receiver card for each type and color of telephone to be installed.
3. Cover the receiver card under the receiver of each telephone with the plastic
lens.
Enterprise Edge default button assignments
During Startup, the Enterprise Edge installer chooses one of the available templates.
Default features are assigned automatically to the programmable buttons on
Enterprise Edge telephones, and vary with the template and the telephone. The
default features are listed in the following tables in this chapter.
Tips
Enterprise Edge telephones are shipped from the factory with the button caps
in position for the PBX template.
Please ask your customer service representative to determine the type of
template programmed into your system before applying button assignments.
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Customizing your telephone 77
Rules of default button assignment
Line and Intercom buttons assigned by default templates can be changed in
programming. Handsfree/Mute and answer buttons are not assigned by default. If
these features are defined, however, they are automatically assigned to specific
buttons, as described on this and the following page. None of these buttons can be
assigned to M7100 telephones.
The Handsfree/Mute feature appears on the bottom right-hand button, moving the
Intercom button(s) up one position.
Each telephone can have up to eight Intercom buttons. They appear above the
Handsfree/Mute button at the bottom right-hand position on your telephone.
Each telephone can have up to four answer buttons. They appear above Intercom
buttons in the right column and continue up from the bottom in the left column,
replacing the features on those buttons.
External line buttons appear in ascending line order, starting at the top button in the
left column (the top button on the M7208 telephone). If more than five external
lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone,
assignment continues down the buttons on the right column, erasing the features on
those buttons. Line buttons have priority over feature access buttons but not
Handsfree/Mute, Intercom, or answer buttons.
M7310 and M7208 telephone button defaults
The default button assignments for the M7310 and M7208 telephones depend on
the template applied. The exception is the default numbering for the dual memory
buttons. Refer to Understanding the telephone buttons on page 12.
Dual memory buttons example
ºSet 233
ºSet 221
…
ºSet 227
ºSet 234
ºSet 222
…
ºSet 228
ºSet 235
ºSet 223
…
ºSet 229
ºSet 236
ºSet 224
…
ºSet 230
This example shows defaults for a system with three-digit internal numbers. The
defaults do not exist on any telephone, as no telephone has an autodial button for
itself. The position that can be taken by the autodial button for itself, is blank.
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78 Customizing your telephone
M7310 template button assignments
PBX
DID
¶
Â
°
°
Ï
Ï
¹
¹


µ
µ
Å
Å
Æ
Æ
Æ
Æ
M7208 template button assignments
PBX
DID
Ï
Â
µ
µ
¹
¹


§
§
Æ
Æ
Æ
Æ
M7324 telephone button defaults
The default button assignments for the M7324 telephone depend on the template
applied. Refer to Understanding the telephone buttons on page 12.
PBX
DID
º
°

º
°

º
§
º
§
º
µ
¶
º
µ
¶
º
ºSaved No.
Ï
º
ºSaved No.
Ï
º
º
Å
º
Å
º
º
¹
º
Â
¹
º
º
Æ
º
º
Æ
º
º
Æ
º
º
Æ
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Customizing your telephone 79
M7100 telephone button defaults
For all templates, the one programmable button on the M7100 telephone is
µ.
Tip
The default Page button activates the External Page option
(ÄßÛ).
Moving line buttons
Ä¥¡Ú
You can move external lines to different buttons on your telephone to arrange your
lines in the way that makes the most sense to you.
You cannot move intercom, answer or Handsfree/Mute buttons on a CAP module.
1. Press Ä¥¡Ú.
2. Press the line button you want to move.
3. Press the button to which you want to move the line.
4. Press Release.
Displays
Exchanged
The two buttons you selected have exchanged
position.
Invalid location
You have tried to move a line to a button that cannot
be a line button, such as an intercom button,
Handsfree/Mute button, or an answer button.
Move line from:
QUIT
Press the button of the line you want to move. Press
Ä or QUIT when finished moving lines.
Move line to:
QUIT
Press the button you want to move the line to. Neither
of the buttons is erased. The lines, or the line and
feature, switch places.
Press a line
The button you are trying to move is not a line button.
If you are trying to switch a line and a feature, move the
line to the feature button and not the feature button to
the line.
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Changing the type of ring
Ä¥ß
You can select one of four different rings for your telephone. This selection makes
it easier to identify your telephone in an open office.
1. Press Ä¥ß.
2. Press Ú, Û, Ü, Ý, or NEXT. You hear the selected ring for two seconds.
3. Repeat until you hear the ring you like, then press ú or OK.
Adjusting the Ring volume
Ä¥¡â
1. Press Ä¥¡â. The telephone rings.
2. Press à or (Ð) to adjust the volume; left end for lower and right end
for higher.
Hiding the message or calls indication
Ä¡âß
The display that shows you have messages or calls can be replaced with the current
time and date. You can retrieve your message and call information by using the
display buttons that appear on the second line of the display.
If you are using a telephone with a single-line display, the message or call indication
is hidden.
1. Press Ä¡âß. The current time and date appears on the top line of
the display.
2. Press MSG or ÄßÞ to see your messages, or press CALLS or
Ä¡ÚÛ to see your calls.
Restoring the messages and calls indication
Press Ä£¡âß.
Enterprise Edge 2.0 Feature Programming Telephone Guide
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Hunt Groups
11
The Hunt Groups feature allows for access to a group of Enterprise Edge sets with
a single directory number ensuring that calls easily route to the appropriate group.
Hunt Groups are used in conditions where a group of people performing the same
task answer a number of related telephone queries. Some typical uses of Hunt
Groups are:
•
a sales department answering questions on product prices or availability
•
a support department answering questions describing the operation of a product
•
an emergency department answering calls for help.
As an example, consider Hunt Groups that route calls to a support service such as a
Help Line for a software company. Specialists handling Product A can be in one
group, and specialists handling Product B can be in another group. Incoming calls
hunt for the next available set in the group. If no set is available, the call is placed
in a queue or routed to an overflow set.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
You can make the programming changes to the following Hunt Group settings:
•
members of a group and member position in a group
•
line assigned to a group
•
how incoming calls are distributed
•
how long the system looks for available members
•
where a call goes if all members are busy
Features impacted by Hunt Groups include:
•
Call Forward All Calls
•
Call Forward No Answer
•
Call Forward on Busy
•
Group Pickup
•
Transfer via Hold
•
Priority Call
•
Line Redirection
•
Page Zones
•
Voice Call
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82 Hunt Groups
Members of the group
Members of the group can be any Enterprise Edge set, or portable. An Enterprise
Edge set can be in more than one Hunt Group and considered a member in each
Hunt Group, increasing the total number of members in the system.
There is only one appearance of the same Hunt Group on a set. Hunt Group DNs
cannot be members of other Hunt Groups. A DN can be related with a member of a
Hunt Group and is called a member DN.
Distribution mode
There are three modes of call distribution:
•
Broadcast—rings every set in the group at the same time. Calls are handled one
at a time; other calls put in a queue. When a call is picked up, the call next in the
queue is shown to the Hunt Group without having to wait for queue time-out.
In Broadcast mode, a single incoming call rings at the same time at all the sets
in a group. This way, all the attendants in the group can share the load of
answering large volumes of calls. All sets automatically display the calling line
identification (CLID), if available. A known example is a fund raising campaign
where a group of operators are waiting to take each call as it comes in.
•
Linear—starts the call at the first set in the Hunt Group and distribution is
complete when the first free set is found. Simultaneous calls be shown.
Distribution is order based.
In Linear mode, you can program your top salesperson to be the first member
of the group to receive incoming calls.
•
Rotary—the call starts at the set after the one which answered the last call.
Distribution is complete when the next free set is found. Simultaneous calls can
be shown. Distribution is order based.
In Rotary mode, you can ensure that all your helpline people are receiving calls
on an equal basis, instead of one person receiving the most of the calls. The call
rings at one set at a time in a round robin way.
If a Hunt Group has available members but no one answers the call, the call routes
through the Hunt Group list until either a person answers the call or the queue timeout occurs. In the second case, the call routes to the overflow position. After a call
goes to the overflow position it is no longer a Hunt Group call.
For information about Hunt Groups and software packaging, see the Enterprise
Edge 2.0 Programming Operations Guide.
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Telephone features
12
Installing Enterprise Edge telephones
If you are connecting an Enterprise Edge telephone for the first time, refer to the
following illustrations as a guide.
Figure 6 Installing an Enterprise Edge telephone (North American)
Connect to
jack wired from
distribution block
Connect to
receiver
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Figure 7 Mounting an Enterprise Edge telephone (North American) on the wall
1
2
3
4
5
6
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Figure 8 Connecting the cords (International)
1
2
Press tight until it clicks, to
attach the support.
Press here to remove the
support.
1. Before trying to carry out any work on the telephone, ensure that the line cord
is disconnected from the wall socket.
2. To remove any of the cords, press the release latch on the plug and carefully
pull the plug from the socket.
3. Connect the handset cord to the jack labelled with the telephone icon and
route the cord as shown.
4. If you are using a headset, route the cord along the channel in the base and
connect the cord to the telephone jack that marked with the headset icon.
5. Route the line cord through the support and connect the cord to the telephone
jack that marked with the jack icon.
6. Attach the support using either pair of slots; to raise the back of the telephone
to its highest position, use these slots.
7. When the above work is complete, plug the line cord back into its wall socket.
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Figure 9 Mounting an Enterprise Edge telephone (International) on the wall
12 cm
Naming a telephone or a line
You can assign names to identify external lines, target lines, and your colleagues’
telephones. During a call, the name (if programmed) appears on the telephone
display instead of the external line number or internal telephone number of the
caller. You need to start a Unified Manager session to program this feature.
For more information about programming using the Unified Manager, see the
Enterprise Edge 2.0 Programming Operations Guide.
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Telephone names and line names can contain both letters and numbers, but cannot
be longer than seven characters. You cannot use the # and * symbols.
Tip
You can give the same name to two or more telephones, or to a telephone and
a line in your system. To avoid problems, avoid copying. Use initials,
abbreviations, or even nicknames to give each telephone a unique name.
If automatic telephone relocation is turned on, the name and internal number
of a telephone are saved if the telephone is moved within your system.
Moving telephones
You can be required by law to report any telephone moves to your local
telecommunications carrier or 911 service provider. For more details, ask
your local carrier, your local 911 service provider, and/or your local
telecommunications service provider.
When automatic telephone relocation is enabled in programming by your installer,
you can move your telephone from one Enterprise Edge jack to another without
losing any of its custom programming.
Stopping calls from ringing at your telephone using Do Not
Disturb (DND)
Ä¡Þ
Stopping calls
Press Ä¡Þ to stop calls from ringing at your telephone.
Only priority calls ring at your telephone. A line button flashes when you receive a
call, but the call does not ring.
Refusing to answer a call
While you are on a call, you can refuse to answer a second call (including a priority
call).
Press Ä¡Þ while your telephone is ringing.
Canceling Do Not Disturb
Ä£¡Þ
Press Ä£¡Þ.
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88 Telephone features
Displays
Allow calls
Your telephone receives calls normally.
Using Do Not Disturb
After you turn Do Not Disturb on, calls are forwarded to the prime telephone when
there is no other telephone on which the line appears. If there is another telephone
that shares the same line, the call can be answered by that person. (The Delayed
Ring Transfer feature transfers all calls not answered, to the prime telephone after
a defined time.)
Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls
appear as normal intercom calls.
Tip
Enterprise Edge sets that are members of a Hunt Group can leave a Hunt
Group by activating this feature. Hunt Group calls arriving while a set is in Do
Not Disturb mode route to the next member in the Hunt Group. For more
information about Hunt Groups see Hunt Groups on page 81.
Using Background Music
Ä¡ß
Listen to music through your telephone speaker by pressing Ä¡ß.
Your installer makes this feature available to all telephones in programming. You
need to supply a music source, such as a radio, and attached to your Enterprise Edge
system.
According to U.S. copyright law, a license can be required from the
American Society of Composers, Authors and Publishers or a similar
organization if radio or TV broadcasts are transmitted through the
Background Music feature of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability occurring out of the
failure to get a license.
Turning Background Music off
The music stops automatically if you make or answer a call or if you press
Ä£¡ß.
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Using System features
13
Using alternate or scheduled services
There are three types of Services to make your Enterprise Edge system handle calls
in a different way on different days and at different times of the day: Ringing
service, Restriction service and Routing service.
The installer customizes and programs all three services, and the six schedules
available to each service. The installer programs one telephone used to turn
Services on and off, and display what Services are in use. This specific telephone is
called the control telephone.
Preventing some calls from being made
Restriction service prevents a user from dialing some types of calls from a
telephone or from lines that are available at the telephone. The installer programs
restrictions.
Making additional telephones ring
Ringing service makes additional telephones ring for incoming calls on external
lines. For example, incoming external calls can ring at a security guard’s telephone
during the night, or calls to one attendant can ring at another attendant’s telephone
during lunch. Ringing service does not suppress your normal ringing assignment.
Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. You can take
advantage of lower costs available on selected routes for some days and at some
times. Both the normal and alternate routes are programmed by your installer.
Turning Services on and off
Three programming settings: Manual, Automatic and Off, control how the system
uses different services and their schedules.
•
Manual allows you to turn the service on and off at any time from a control
telephone using a feature code.
•
Automatic allows you to use the pre-assigned stop and start time for a service.
You can start and stop the service by entering the appropriate feature code at a
control telephone. If you select this setting, you use the start and stop times
programmed by your installer.
•
Off prevents the service from being activated.
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For more information about programming using the Unified Manager, see the
Enterprise Edge 2.0 Programming Operations Guide.
Each schedule can have its configuration of a Service which works separate of
automatic start and stop times. For example, there can be a version of Restriction
service called Night Schedule that prevents people from making long distance calls.
But calling it Night Schedule does not limit the use to that specific schedule. You
can turn the Night Schedule for Restriction Service on or off as needed any time of
the day or night. If you decide to run a service on a schedule, the system uses the
start and stop times used for that schedule.
Turning Services on and off using feature codes
Access to the master control for Services is from the Unified Manager. The
following features codes allow for access and control of the Day-to-day use of
Services.
Ä¡àÚ
Turns on Ringing service. When used at the
direct dial telephone, it activates the alternate
direct dial telephone (extra dial telephone).
Ä£¡àÚ
Turns off Ringing service.
Ä¡àÛ
Turns on Restriction service.
Ä£¡àÛ
Turns off Restriction service.
Ä¡àÜ
Turns on Routing service.
Ä£¡àÜ
Turns off Routing service.
To turn a Service on:
1. Enter the appropriate feature code from a control telephone.
2. Press NEXT to move through the schedules until the display shows the version
of the service you want turned on.
3. Press OK to select the setting, or press QUIT to exit the feature without making
any changes.
To turn a Service off:
1. Enter the appropriate feature code from a control telephone.
To activate Normal service and canceling a Service are not the same.
Setting a Service to Normal is not the identical to canceling a Service using
a feature code. If you set the Service to Normal, the normal version of a
Service overrides any automatic schedule and remains until you manually
cancel it. If you cancel the Service, you return to the automatic schedule.
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Viewing the active Services from a two-line display telephone
When a Service is active, the control telephone display reads Services ON.
1. Press LIST. The display shows the first active Service and the schedule that is
in use.
2. If there are several active Services, press NEXT to see all of the Services.
3. Press EXIT to exit the feature.
Viewing the active Services from a one-line display telephone
1. Press Ä¡àâ. The display shows the first active Service.
2. Press £ to move through the active schedule.
3. Press Release to exit.
Displays
You are viewing the active Services. Press £ or NEXT to
<Sched> Restr'n
EXIT
NEXT see the other active Services. Press Release or EXIT to
quit.
The name of the current Restriction service schedule
<Sched> Restr'n
QUIT
OK
NEXT appears on the display. Press £ or NEXT to see the other
Ringing service schedules. Press ú or OK to
select the required schedule.
You are viewing the active Services. Press £ or NEXT to
<Sched> Ringing
EXIT
NEXT see the other active Services. Press Release or EXIT to
quit.
The name of the current Ringing service schedule appears
<Sched> Ringing
QUIT
OK
NEXT on the display. Press £ or NEXT to see the other Ringing
service schedules. Press ú or OK to select the
required schedule.
You are viewing the active Services. Press £ or NEXT to
<Sched> Routing
EXIT
NEXT see the other active Services. Press Release or EXIT to
quit.
The name of the current Routing service schedule appears
<Sched> Routing
QUIT
OK
NEXT on the display. Press £ or NEXT to see the other Routing
service schedules. Press ú or OK to select the
required schedule.
Press ú or OK to select this schedule, £ or NEXT
<Sched> until *
QUIT
OK
NEXT to see the next available schedule, or Release or QUIT to
exit. If you select this schedule, it remains active until the
next automatic schedule begins.
No services ON
Services
LIST
You have entered the Show Services feature code and
there is no active Service.
ON There is a Service active in your system. Press ¥ or LIST
to view the active Services.
For other displays, see Common feature displays on page 121.
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92 Using System features
Services that turn on automatically have an asterisk (*) that appears before the name
on the display. You can not manually activate or cancel scheduled services,
however you can override a schedule service by manually turning on another
schedule.
The control telephone can override Services turned on and off according to a
schedule by entering a Services feature code, and selecting a different schedule.
This override remains until canceled. If you select a schedule with an asterisk (*),
the next automatic service schedule comes into effect at the programmed time.
Direct-dial calls to a direct-dial telephone ring at the extra dial telephone when you
enter the Ringing service feature code (Ä¡àÚ) at that direct dial
telephone. The installer assigns the extra dial telephone. Note that only the extra
dial telephone is activated, not the actual Ringing service (unless that direct-dial
telephone is a control telephone).
Tip
Enterprise Edge provides six service schedules named Night, Lunch, Evening,
Sched 4, Sched 5, and Sched 6. Your installer can change these names to best
meet your business requirements.
User passwords
User passwords prevent unauthorized or accidental changes to your Enterprise
Edge system. There are two types of user password: Registration and Call Log.
Registration password
The Registration password control the registration of Companion portables to the
Enterprise Edge system. For more information see the Enterprise Edge 2.0
Programming Operations Guide.
Clearing a Call Log password
If a person does not remember their Call Log password, you can clear the previously
assigned password in programming. The person can enter a new password from
their telephone.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
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Using special telephones
Direct dial
You can reach the direct dial telephone by dialing a single digit. The direct dial
telephone is normally in a central location, such as an attendant’s desk. You can
have up to five direct dial telephones for your Enterprise Edge system. The direct
dial telephone is normally the prime telephone or the central answering position
(CAP).
The direct dial telephone can send up to 30 messages and can activate Services to
activate the extra dial telephone.
Changing the direct dial telephone assignments
Your installer sets up the direct dial telephone.
You can change which telephone is the direct dial telephone and assign if necessary
which is the direct dial telephone. You need to start a Unified Manager session to
program this feature. For more information about programming using the Unified
Manager, see the Enterprise Edge 2.0 Programming Operations Guide.
You can assign any number of telephones to call the direct dial telephone.
Hotline
A hotline telephone calls a set internal or external telephone number when you pick
up the receiver (or press ©).
Tip
Label the telephone to warn anyone using a hotline telephone that it is active.
Bypassing a Hotline
Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick
up the receiver or press © on a hotline telephone. See the Telephone Feature
Card or see Changing how you dial your calls on page 34.
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Making a telephone a hotline telephone
You can set up a telephone as a hotline.
Tip
You can configure a Hunt Group set DN as a Hotline telephone. For more
information about Hunt Groups see Hunt Groups on page 81.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Internal assigns an internal number. External assigns an external number. If you
select an external number, you can select the line on which the call is made: the
prime line, an external line, a line in a line pool, or a line selected by the routing
table. If you select a line pool, you must indicate the line pool access code. If you
select the routing table, the number dialed is considered as a destination code and
routes according to the routing tables.
The installer programs a telephone’s prime line, line pool access codes, and access
to a line pool.
Control telephone
The control telephone allows you to place the telephones and external lines for
which it is responsible into and out of service schedules. See Using alternate or
scheduled services on page 89.
Using Set lock
Set lock limits the ability to customize a telephone. There are three levels of Set
Lock: Full, Partial, and None. None allows you to access all features on your
telephone.
Partial prevents:
•
programming autodial buttons
•
programming the user speed
dial numbers
•
programming feature buttons
•
moving line buttons
•
changing the display language
•
changing dialing modes
(Automatic Dial, Pre-Dial, and
Standard Dial)
•
using Voice Call Deny
•
saving a number with Saved
Number Redial
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Full, with the restrictions described for Partial lock, prevents:
•
changing Background Music
•
using Call Forward all calls
•
changing Privacy
•
using Send Message
•
changing Do Not Disturb
•
using Trunk Answer
•
using Ring Again
•
activating Services
Changing Set Lock programming for a telephone
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Using an auxiliary ringer
An auxiliary ringer is an optional device connected through a RJXX connection to
Enterprise Edge. The auxiliary ringer is best matched to factory type locations that
require loud ringing bells or horns.
Turning the auxiliary ringer for a telephone on or off
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Your installer can program the auxiliary ringer to start ringing for incoming lines as
part of Ringing Service.
Using Host System dialing signals
You can access host systems, such as private branch exchanges (PBX) from
Enterprise Edge by using host system signaling features (known as end-to-end
signaling). These features either send a special signal to the host system or allow
you to program delays required by host systems in external autodial or speed dial
sequences.
Link
ÄàÚ
If you connect the Enterprise Edge system to a private branch exchange (PBX), you
can use a Link signal to access special features. On some telephones, Link is called
FLASH.
You can include the Link signal as part of a longer stored sequence on an external
autodial button or in a speed dial code. The Link symbol (Û) uses two of the 24
spaces in a dialing sequence.
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Preventing a telephone from using Link
You can limit the use of Link on individual telephones. You need to start a Unified
Manager session to program this feature. For more information about programming
using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations
Guide.
Tip
If you connect the Enterprise Edge system to a private branch exchange
(PBX), program Link on a memory button for one-touch access.
Pause
Äà¡
The Pause feature enters a 1.5 second delay in a dialing sequence on an external
line. The use of this feature is often required for signaling remote devices, such as
answering machines, or when reaching through to PBX features or host systems.
You can program more than one pause in an external autodial or speed dial
sequence.
The Pause symbol (Ý) uses one of the 24 spaces in a dialing sequence.
For pulse dialing, ¥ inserts a 1.5 second pause into the dialing sequence.
Long Tones
Ä¡â¡
The Long Tones feature allows you to control the length of a tone to signal devices
such as fax or answering machines which require tones longer than the standard 120
milliseconds.
1. While on a call, press Ä¡â¡.
2. Press the dial pad buttons to produce the appropriate tones. Each tone sounds
for while you hold down the button.
You can use Long tones on any call except a conference call. You can use internal
lines of the Enterprise Edge system to activate a device connected to an Enterprise
Edge ATA2 or an ASM in another area of your office, or external lines to access
devices outside the Enterprise Edge system.
Displays
Long Tones:
At the appropriate time, press any dial pad
button. Hold each button down for as long as
necessary. Press Ä or ú
to cancel Long Tones.
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Using System features 97
Run/Stop
Ä¥á
Run/Stop inserts a break point into a sequence of dialed numbers or characters used
for automatic dialing. This can be necessary when you are connecting to a PBX or
similar host system.
For example, you can call a company with an automated attendant that instructs you
to dial the internal number you need. You can program the company number, a Run/
Stop, then the internal number on one external autodial button. Press the autodial
button one time to dial the company number. When you hear the automated
attendant, press the autodial button again to dial the internal number.
The Run/Stop symbol (ß) uses one of the 24 spaces in an autodial or speed dial
sequence.
You can include up to three Run/Stop commands in a dialing string. The system
ignores a fourth Run/Stop, and any digits or commands that follow three Run/Stop
commands in a programmed dialing sequence.
Wait for Dial Tone
Ä¡âÝ
Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present
on the line before continuing to dial. You can use this feature if you must dial a
remote system and then wait for dial tone from that system before dialing the
remainder of your number.
The Wait for Dial Tone symbol (à) uses two of the 24 spaces in an autodial or
speed dial sequence.
Displays
Invalid code
You have entered a code limited to a programmed autodial
or speed dial sequence, not on a call you dial directly. Run/
Stop are for use in programmed dialing Autodialers only.
Using pulse dialing for a call
If your external telephone lines use pulse dialing, you can switch to tone dialing by
pressing £ after selecting the line. Tone dialing allows your Enterprise Edge
telephone communicate with devices and services that respond to tone signals, such
as automatic switchboards, and fax or answering machines.
Using your Enterprise Edge system from an external location
You can use the lines and some of the features of an Enterprise Edge system from
outside the system. You can access the lines and some of the features over the public
telephone network when away from the office, or you can call from another system,
over a private network.
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An example of how remote access works is a sales representative out of the office
who needs to make long distance calls to the European office. Your Enterprise Edge
system has a leased line to Europe with reduced transatlantic charges. You provide
the sales representative with a Class of Service password that gives access to the
transatlantic line. The sales representative can telephone into the Enterprise Edge
system from a hotel, enter their Class of Service password, and use the leased
transatlantic line to make calls.
Remote users can access Enterprise Edge lines, line pools, the page feature, and
remote administration (if enabled through Software Keys). The exact facilities
available to you through remote access vary depending on how your installer set up
your system.
Tip
If the loop start line used for remote access is not supervised, auto-answer
does not function and the caller hears ringing instead of a stuttered tone or the
system dial tone.
Controlling access to your Enterprise Edge system
It is important to maintain the security of your Enterprise Edge system by limiting
access to authorized users and limiting those users to the features they need.
Remote users can make long distance calls.
Remember that a remote user can make long distance calls that are charged to
your company and can make page announcements in your office.
Direct inward system access (DISA)
Control access to your Enterprise Edge system with direct inward system access
(DISA). Access to your Enterprise Edge system from the public telephone network
must be controlled with DISA. If your installer programs the line used for remote
access to answer a call automatically and wait for a DISA internal number, callers
hear a stuttered dial tone and must enter a Class of Service password before they are
allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can access, the installer can
assign a remote filter and remote package to the line used for remote access. The
remote filter limits the numbers dialed on the line, and the remote package limits
the use of line pools and the page feature. To change the restrictions for the line, the
user can enter their Class of Service password when the system answers with DISA,
or dial the DISA internal number and enter their Class of Service password.
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Maintaining security
To maintain the security of your system, the following practices are recommended:
•
Warn a person to who you give the remote access number, to keep the number
confidential.
•
Change Class of Service passwords often.
•
Warn a person to who you give a Class of Service password, to remember the
password and not to write it down.
•
Remove the Class of Service password of a person who leaves your company.
Accessing Enterprise Edge remotely over the public network
1. Dial the Enterprise Edge system’s remote access number.
2. When you hear a stuttered dial tone, enter your COS password.
3. Wait for the system dial tone.
To use the system at a distance, you must use a telephone with tone dialing to call
the system. Remote access is possible only on lines that your installer programs to
auto-answer calls.
To use features on a remote Enterprise Edge system, press ¥ followed by the
feature code. When you are calling from an Enterprise Edge system, press ¥
instead of Ä.
In some conditions, you can experience lower volume levels when using Enterprise
Edge from a distance.
Tones
You can hear some of the following tones when accessing Enterprise Edge from a
distance.
Tone
What it means
Busy tone
Dialed a busy line pool access code. You hear system dial
tone again after 5 seconds.
Enterprise Edge
system dial tone
You can use Enterprise Edge from a distance.
Fast busy tone
You have done one of the following
Entered an incorrect COS password. Your call disconnects
after five seconds.
Taken too long while entering a COS password. Your call
disconnects after five seconds.
Tried to use a line pool or feature not permitted by your Class
of Service. You hear system dial tone again after five seconds.
Dialed a number in the Enterprise Edge system which does
not exist. Your call disconnects after five seconds.
Stuttered dial tone
Enter your COS password.
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Using Class of Service (COS) passwords
Class of Service passwords permit controlled access to a system’s resources both
by internal and remote users. When you enter a Class of Service password at a
telephone, the restriction filters related with your Class of Service password apply,
instead of the normal restriction filters. In the same way, when a remote user enters
a Class of Service password on an incoming auto-answer line, the restriction filters
and remote package related with their Class of Service password apply, instead of
the normal restriction filters and remote package. The installer programs the COS
passwords.
Users must memorize their COS passwords instead of writing the password down.
Delete an employees’ COS passwords when they leave the company. Normally,
each user has a separate password. Several users can share a password or one user
can have several passwords.
Changing your Class of Service
Äß¡
Enter a Class of Service password when you want to make a call normally restricted
on a line or telephone.
To change the restriction filters on a line or telephone:
1. Press Äß¡.
2. Enter your six-digit COS password.
COS passwords allow you to define individual passwords and determine the
restriction filters, and remote package related with each.
Tip
If you use your Enterprise Edge system from outside the office, you can have
to enter a Class of Service password to gain access to the system. See Using
your Enterprise Edge system from an external location on page 97.
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General System features
14
The following features are available for the all the Enterprise Edge system.
Pulse or tone dialing
If your external lines use pulse dialing, you can switch temporarily to tone dialing.
Tone dialing allows you to communicate with devices such as answering machines,
to access the features that PBX systems can provide, or to use another Enterprise
Edge system remotely.
Press £ while on an active line. After you hang up, your telephone returns to pulse
dialing.
Disconnect supervision
When Disconnect Supervision is assigned to a line, the Enterprise Edge system
detects when an external caller hangs up and releases the line for other uses. The
installer assigns disconnect supervision.
Hunt Groups
Your Enterprise Edge system allows you to establish Hunt Groups in your system.
Hunt Groups are a group of Enterprise Edge sets that accessible by a single
directory number. The Hunt Groups feature ensures calls route to the appropriate
people. For more information about Hunt Groups see Hunt Groups on page 81.
Internal numbers
Each telephone in the Enterprise Edge system has its internal number. The length
of internal numbers in your system can be from two to seven digits. All numbers in
your system are the same length. Your installer sets the length of internal numbers
(called the DN length). The default DN length is three.
To find out your internal number, use the Button Inquiry feature (Ä¥â)
on an intercom button. On the M7100 telephone, Button Inquiry shows your
internal number followed by the function assigned to your single-memory button.
Line assignment
You can assign any of the lines in your system to any of your telephones. Your
installer assigns lines to telephones. Settings for lines assigned are: appear only,
appear and ring, or ring only.
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Normally, only the lines that are appropriate for a person appear at that person’s
telephone. When a line is assigned to a telephone it is automatically given a line
button on that telephone, if a button is available. The M7100 telephone has no line
buttons for its lines.
Calls on lines that ring but do not appear at a telephone are shown at an intercom
button.
You can answer a call on a line that does not appear or ring at your telephone. To
pick up such a call, use Call Pickup, Call Park, or Trunk Answer.
A telephone can have buttons assigned for lines 001 to 003, but have only lines 001
and 002 programmed to ring. An incoming call on any of the three lines causes a
line button indicator to flash, and you can use the telephone to answer the call. This
configuration is especially good for people who monitor other telephone lines, but
want only their lines to ring.
Target line
A target line routes a call directly to a selected telephone or group of telephones.
Target lines are only for incoming calls. A single incoming line can provide
connections to several different target lines. Target lines allow each person or
department in the office to have their number without having a separate external
line for each number.
Line pools
A line pool allows each telephone access to external lines from a group (or pool) of
external lines. To access a line pool
•
press an intercom button and enter a line pool access code, or
•
press a memory button programmed with the line pool feature code and a line
pool access code
Overflow call routing
If a call comes in for a target line that is busy, Enterprise Edge routes the call to the
prime telephone for that target line. If there is no prime telephone assigned to the
target line or if a call cannot be directed to a target line, the call goes to the prime
telephone for the external line used.
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Overflow routing for incoming calls is used with the Routing Service programmed
by your installer. To be in effect, Service must be active for overflow routing.
Overflow routing is not available in normal service.
Tips
When you make a call and the programmed route is busy, you hear the
expensive route warning tone and see a display indicating the use of an
expensive route. To avoid using the normal, expensive route, release your
call.
Because overflow routing directs calls using different line pools, a call can be
affected by different line filters when it handled by overflow routing.
M7100 telephone
Because the M7100 telephone does not have line buttons, it works in a different way
from other Enterprise Edge telephones. Where other telephones can require that you
select a line button to answer a call, on the M7100 telephone you pick up the
receiver. Where other telephones require you to select a line button to take a call off
hold, you press ú on the M7100 telephone.
On M7100 telephones, you can answer a second call by pressing ú. Your
active call is put on hold and you connect to the waiting call. You can have no more
than two calls at a time.
The M7100 telephone cannot have a © or © button. When necessary,
included with each feature description there are special instructions for the M7100
telephone.
Figure 10 M7100 and M7100N telephones
M7100
M7100N
Memory buttons
Memory buttons are the buttons with indicators on the M7310, M7208, and M7324
telephones, and the dual buttons without indicators on the M7310 telephone. There
is a single memory button, without an indicator, on the M7100 telephone. You can
use memory buttons as answer, autodial, line, and programmed feature buttons.
Line, intercom and answer buttons must have indicators.
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One-line display
The M7100 telephone has a one-line display. Other Enterprise Edge telephones
have a second line on the display which shows the functions of the three buttons
below it.
Some display buttons, such as TRANSFER and ALL, are shortcuts which are not
available on a one-line display.
Other display buttons, such as OK and SHOW, perform necessary functions. For a
one-line display telephone, use the following buttons instead of these display
buttons.
Table 2 Substitutes for display buttons
Display button
Dial pad button
OK
ú or
QUIT
¨or ®
ADD
¥
SHOW
£
CANCEL
£
VIEW
£
OVERRIDE
£
BKSP
Ãor Ð
All displays listed in this book are as they appear on the two-line display.
Prime line
You can program your telephone to select an internal or external line or a line pool
automatically when you lift the receiver. This is your prime line.
Private lines
A private line is limited to a selected telephone. Calls put on hold or not answered
on a private line cannot be picked up at any telephone except by the prime
telephone.
Volume bar
The volume bar controls the volume of the receiver, telephone ringer, handsfree
speaker, and headset. Press either end of the volume bar à or Рto adjust
the volume.
Wall mounting
You can mount Enterprise Edge telephones on a wall. Contact the installer if you
want to have any telephones in your system mounted on a wall.
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ISDN
Integrated Services Digital Network (ISDN) technology provides a fast, accurate
and reliable means of sending and receiving data, image text and voice information
through the telephone system.
Using ISDN Primary Rate Interface (PRI) or Basic Rate Interface (BRI) allows for
faster transmission speeds and the addition of many powerful business applications,
including remote LAN access, video conferencing, file transfer, and Internet access.
Your installer or service representative configures your ISDN services and terminal
equipment. For more information about ISDN see the Enterprise Edge 2.0
Programming Operations Guide
Two types of ISDN services (lines) are available: Basic Rate Interface (BRI) and
Primary Rate Interface (PRI).
ISDN features
You can use selected ISDN network features from an Enterprise Edge telephone.
Your central office switch (ISDN network) determines which features are available
to you.
Network name display
Your Enterprise Edge system displays the name of an incoming call when it is
available from the service provider. Name information can appear on the display on
an Enterprise Edge set. If the Calling Party Name has the status of “private” it can
appear on the display as “Private name”. If the Calling Party Name is not available
it can appear on the display as “Unknown name”.
Your Enterprise Edge system displays the name of the called party on an outgoing
call, when provided by your service provider.
Your Enterprise Edge system sends the Business Name concatenated with the set
name on an outgoing call but only after the Business Name has been programmed.
Name and number blocking
When activated, Ä¡Úá allows you to block the outgoing name
and/or number on a per-call basis. Enterprise Edge sets can use the Name and
number blocking.
Ask your customer service representative to determine if or this feature is
compatible with your service provider.
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Service provider features
Call Forward
Call Forward allows you to forward your calls to an external telephone number.
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree
button, or by lifting the handset (if an ISDN line is your prime line).
2. Ask your service provider for the appropriate feature code to enter on your
dial pad. Listen for three tones followed by dial tone.
3. Enter the number of the telephone to which you want your calls forwarded. If
the call is answered, remain on the line for at least five seconds to activate the
Call Forward feature.
Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree
button, or by lifting the handset (if an ISDN line is your prime line).
2. Ask your service provider for the appropriate feature code to enter on your
dial pad. Listen for a series of tones.
3. Press Release.
Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree
button, or by lifting the handset (if an ISDN line is your prime line).
2. Ask your service provider for the appropriate feature code to enter on your
dial pad.
Automatic Call Back
If you call a number and it is busy, enter the appropriate feature code assigned by
your service provider to receive a different ring at your set when the line becomes
available for calls.
Automatic Recall
Automatic Recall allows you to automatically dial the number of the last call you
received. You can not see the number on the display if the information is not
available from your service provider, or you do not have Caller ID as part of your
ISDN service. Ask your service provider for the appropriate feature code to enter
on your dial pad.
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Hospitality Services
15
Hospitality Services (HS) is a group of features that increases the value of the
Enterprise Edge system. The Hospitality Services is used in small to medium sized
facilities such as hotels, motels or hospitals.
In a hotel setting, guests gain improved services through immediate access to basic
functions like:
•
wake-up service or reminders
•
accurate tracking of the room’s service requirements.
Enterprise Edge telephones are one of three types of sets: a common set, a room set
or a Hospitality Services (HS) admin set.
Common set
A common set can be a telephone found in a lobby, office, or common area, not
associated with a room. A common set does not have access to all of the HS
features.
Room set
A Room set is a set assigned to a room. You need to start a Unified Manager session
to assign a Room set to a room. For more information about programming using the
Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.
You can assign up to five sets to the same room (they all share same room number).
Hospitality Services (HS) admin set
A Hospitality Services (HS) admin set is any two-line display Enterprise Edge
telephone. You can program a HS admin set (see the Enterprise Edge 2.0
Programming Operations Guide) to require a user to enter the Desk admin
password before you have access to HS admin features.
Alarm time (AL) feature
The Alarm time feature provides an alarm clock capability on both room sets and
common sets which can be programmed to sound an audible alert at a requested
time.
One Alarm time within a 24 hour period is programmable on a room or common set
and must be reset daily. When the alarm sounds, all sets in a given room alert. If you
cancel the alarm on any set, it cancels the alarm on all the sets in the room. A new
Alarm time entered on a room or common set overwrites any alarm set previously.
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If the Enterprise Edge system experiences a power failure, the failure can result in
missed Alarm times. When the Enterprise Edge system is running and the system’s
time resets, the missed Alarm times alert in respective room or common sets. At all
times, the Enterprise Edge system allows up to a maximum of 25 sets that can alert
at the same time.
Programming the Alarm time feature
To program the Alarm time feature on an Enterprise Edge telephone:
1. Press Ä¡àÞ. The display shows Alrm: 07:00am OFF.
If the alarm time is correct press ON/OFF. The display shows Alrm:07:00am
ON. Press DONE to exit.
or
To enter a new alarm time press CHG. The display shows Enter time:.
2. Enter a new 4 digit alarm time.
If you use the 24 hour clock format (hour: 00 to 23 and minutes: 00 to 59), no
confirmation is required. The display shows Alarm ON hh:mm.
If you use the 12 hour format, the display shows hh:mm AM or PM?. Press the
display key. The display shows Alarm ON hh:mm.
AM or PM
To program the Alarm time feature on an analog telephone:
1. Press û¥¡àÞ. A tone sounds.
2. Enter a 4 digit alarm time.
If you use the 24 hour clock format (hour: 00 to 23 and minutes: 00 to 59), a
tone sounds.
If you use the 12 hour format, press ¥ to select am or £ to select pm. A
tone sounds.
At the selected times, sets in the room ring to wake-up or remind the occupant of
the next event or meeting.
Changing or canceling an earlier selected Alarm time
To set a new time for an Alarm time, re-enter a new Alarm time. The new time
overwrites any earlier set time. If you cancel the Alarm time for any set, it cancels
the Alarm time for all the sets in the same room.
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Canceling the alarm
•
To cancel the Alarm time on an Enterprise Edge telephone, press
Ä£¡àÞ.
The display shows Alarm OFF.
•
To cancel the Alarm time on an analog telephone press
û£¡àÞ.
Turning off the Alarm
When a set rings at the selected time, the person can release the Alarm ring as
follows:
•
On an Enterprise Edge telephone, press any button except the ú
button.
•
On an analog telephone lift and replace the handset back into position.
Note: If the user presses the ú button when the set rings, it temporarily
deactivates the Alarm. After a number of minutes, the set will alert again.
If the user is on a call when the alarm sounds they can press any key except
Release to cancel the alarm and maintain their active call.
Hospitality Services admin alarm feature
Only a Hospitality Services (HS) admin set can use the Hospitality Services admin
alarm feature. The Hospitality Services admin alarm feature is room oriented only,
it does not control the alarms on common sets.
The Hospitality Services admin feature can:
•
query the current or last alarm time set for a room
•
overwrite previous Alarm time programming for a room on the system
- assign an Alarm time for any room on the system
- change an Alarm time for any room on the system
- cancel an Alarm pending for any room on the system
To program the Alarm time for a room with the Hospitality Services admin alarm
feature:
1. Press Ä¡àà on a two-line display Enterprise Edge telephone
(M7310 or M7324).
2. If configured, the display shows Password:. Enter the Desk admin password.
3. The display shows Al of rm#:. Enter the room number.
4. Press VIEW. The display shows Alrm: 07:00am OFF:. If the alarm time is
correct press the ON/OFF display key to activate the alarm.
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5. Enter a four digit alarm time.
If the 24 hour format is used (hour: 00 to 23 and minutes: 00 to 59), no
confirmation is required. The display shows Alarm hh:mm ON.
If the 12 hour format is used, the display shows the four digit time plus AM or
PM?. Press the AM or PM display key. The display shows Alarm hh:mm am or pm
ON.
6. Press the Release button to exit programming.
Room occupancy (RO)
The Room occupancy (RO) feature allows front desk operators to assign dialing
restrictions to room sets, and also works with the Room condition (RC) feature.
Dialing restrictions for room sets are defined in the Unified Manager. See the
Enterprise Edge 2.0 Programming Operations Guide. The RO feature does not
apply to common sets.
The RO feature uses the following room states: Vacant filter, Basic filter, Mid filter,
and Full filter. A variety of dialing filters can be configured for each room state. The
default setting is Vacant.
•
Vacant — Room is empty.
•
Basic — Room is occupied.
•
Mid — Room is occupied.
•
Full — Room is occupied.
Programming the state of a room set
To access the Room Occupancy feature and assign the state of a room set:
1. Press Ä¡àá on a two-line display Enterprise Edge telephone
(M7310 or M7324).
2. If configured, the display shows Password:. Enter the Desk admin password.
3. The display shows Oc of rm#:. Enter the room number and press OK.
4. The display shows rrrrr:Vacant. Press the CHANGE display key and select
the required status for the room set: Vacant, Basic, Mid or Full. The default
setting is Vacant.
5. To program other rooms, press the FIND or NEXT display key and return to
step 3. If no more rooms require programming, press the Release button to exit
programming.
Note: Programming a room to Vacant state cancels any outstanding alarms.
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Room condition (RC)
The Room condition (RC) feature allows users to exchange information about the
serviced state of a room. Users are front desk attendants, and cleaning or
maintenance personnel of an establishment. The RC feature is not available from a
common set.
The Enterprise Edge system maintains a database of the state of each room. This
database is accessed from either the room set or a Hospitality Services admin set.
Room sets can:
•
set the associated room’s state to Service done (Srvc done)
•
set the associated room’s state to Needs service (Needs srvc)
•
query the state of the associated room on a set with a display.
Front desk sets can:
•
set any room’s state to Service done (Srvc done)
•
set any room’s state to Needs service (Needs srvc)
•
query the state of any room.
The system changes the state of occupied rooms to Needs service on a daily basis
at a set time as configured in the system.
Maintenance personnel program the condition of the room to Service done when
service in the room is complete.
The front desk attendant can query or program the condition of a room with a
Hospitality Services admin set. The Enterprise Edge system automatically sets the
status of a room to Needs srvc, when a Room occupancy status changes from
occupied to Vacant.
Room condition from a room set
To update the Room condition using a room set:
1. Press Ä¡àß on an Enterprise Edge telephone or press
û¥¡àß on an analog telephone.
2. At the prompt, enter the status of the room.
3. Press Ú on the dialpad to indicate Set to srv done. If required, enter the
Room condition password.
or,
Press Û on the dialpad to indicate Set to needs srv. If required, enter the
Room condition password.
4. The display shows Set to srv done or Set to needs srv.
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Room condition with a Hospitality service admin set
To update or query the Room condition using a HS admin set:
1. Press Ä¡à¡ on a two-line display Enterprise Edge telephone
(M7310 or M7324).
2. If configured, the display shows Password:. Enter the Desk admin password.
3. The display shows Cd of rm#:. Enter the room number and press OK.
4. The display shows rrrrr:Vacant. Press the CHANGE display key and select
the required status for the room set: if the room is occupied, select Srvc done
or Needs srvc; if the room is vacant, select Vacant or Needs srvc. The
default setting is Vacant.
5. To update or query other room sets, press the FIND or NEXT display key and
return to step 3. If there are no more room sets updates or queries, press the
Release button to exit programming.
Hospitality passwords
The Hospitality Services feature allows for two types of passwords to access
different areas of Hospitality programming.
Desk admin password
Use the Desk password to access all Hospitality Services admin features. The
default Desk password is: î¯ê¸ (4677). You need to start a Unified
Manager session to program to change the default Desk password. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Room condition password
The Room condition password controls the ability to change the room condition
with Ä¡àß. The default room condition password is: None.
Different from the Desk password, the room condition password can remain as
None.
You need to start a Unified Manager session to change the default Room condition
password. For more information about programming using the Unified Manager,
see the Enterprise Edge 2.0 Programming Operations Guide.
Enterprise Edge 2.0 Feature Programming Telephone Guide
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Companion Features
16
There are three portable telephones supported in Enterprise Edge: the Companion
C3050 Etiquette, Companion C3060 Portable, and the Companion C3050 CT2Plus.
Using your portable telephone
Your portable telephone communicates with the Enterprise Edge system using
radio waves. The radio transceivers for the system are located in the Base Stations
installed around your office. Each Base Station contains two radio transceivers and
can handle two portable telephone calls at once.
Your portable telephone is truly portable. Not only can you start a telephone
conversation anywhere in the office, you can continue that conversation while you
walk through the building. As you move from one part of your office to another,
your call is handed off from one Base Station to another.
If you notice a decrease in voice quality while moving with a portable telephone,
you are moving out of range of your system’s Base Stations. There are three
possible reasons:
•
The Base Stations that cover the area you are moving into can be busy and
cannot pick up your call.
•
Large pieces of furniture or movable partitions may have been moved into a
position that blocks the signal between you and the Base Station.
•
You must have moved out of the area covered by your Enterprise Edge system.
(Retrace your steps until you are back in range.)
In rare instances, during an Enterprise Edge Message session, softkey display
prompts on your portable may disappear. This is a normal condition and is reduced
by staying within the Enterprise Edge coverage area.
While moving within an Enterprise Edge coverage area, a slight “clipping” may be
heard during a call. This indicates that your call has been “handed off” from one
radio cell to the next.
Problems with lost connections are rare, but if you notice an increase of occurrences
after making large changes in the layout of your office, your Base Stations may
need to be moved or reprogrammed to accommodate the new arrangement. In this
case, contact your installer to change the Base Station configuration. (In the U.S.
you need to obtain UTAM Inc. approval before making changes to the Base Station
configuration.) Refer to Enterprise Edge 2.0 Programming Operations Guide for
more information.
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Tip
If you try to send a message from a desk telephone to a portable telephone, the
display of the desk telephone shows CanÕt send msg.
Using Enterprise Edge features
It is possible to use many of the same Enterprise Edge features available to an
Enterprise Edge telephone on your portable telephone. The table below lists which
features are available for use on your portable telephone. For additional information
on features and the special key sequences required to use them, refer to the feature
card supplied with your portable telephone.
Table 3 Features supported by Enterprise Edge portable telephones
Feature
Description
Call Forward
Send calls to another telephone in your Enterprise Edge system. The
display does not indicate that calls are being forwarded.
Hunt Group calls override all Call Forward features. A Hunt Group DN
can be a Call Forward destination.
Call Information
Display the name or extension of an internal caller. If your system is
equipped to receive CLASS information (Caller ID), the external caller
appears on the display.
Call Park
On your portable, park a call.
Call Park Retrieval
On your portable, retrieve a parked call.
Cancel Call Forward
Cancel the Call Forward feature, where calls are automatically sent to
another telephone in your Enterprise Edge system.
Conference
See your Portable Telephone Feature Card.
Directed Call Pickup
Answer any telephone that is ringing in your Enterprise Edge system.
Group Pickup
Answer a call ringing on another set in the same pickup group.
Host system signaling
Link and pause are available. See “Using System features” on page 89
for more information.
Line Pool
On your portable, use line pools the same way a desk telephone does.
Mute
Prevent the person you are on the portable telephone with from
hearing you. Also, you can mute a portable’s ringing for an incoming
call.
Page
On your portable, page an individual telephone, several telephones,
external speakers, or the entire system.
A Hunt Group DN cannot be in a page zone.
Pause
Program in an external autodial sequence to insert a 1.5 second delay.
Prime line
On your portable, may be either an Intercom Line, an Assigned Line or
a Line Pool.
Privacy
In programming, change the privacy setting for an external line
assigned to the portable. This does not give the ability to change the
privacy setting on a call by call basis.
Release
See your Portable Telephone Feature Card.
Speed Dial
System speed dial codes only. No personal speed dial codes. The
portable has a directory that you can use to store up to 50 entries for
telephone numbers.
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Feature
Description
Switching between
two calls
When on a portable call, switch to another incoming call. You can then
switch back to the first call. See your Portable Telephone Feature
Card.
Transfer
See your Portable Telephone Feature Card.
Transfer using
directory
Transfer a call using your portable’s directory. See your Portable
Telephone Feature Card.
Trunk Answer
Grab a ringing call for lines placed in a Service Mode.
Wireless Portable
Language Selection
Change the language of the prompts as they appear on the portable’s
display.
Wireless Call Forward
No Answer
Stop the portable from ringing when the call has been forwarded to its
new destination. The portable user can still answer the call but it does
not ring.
Using features
Directed Call Pickup
You must turn on the Directed Call pickup feature for the system before a user can
use the feature. The Enterprise Edge 2.0 Programming Operations Guide contains
additional programming information for this feature.
Group Pickup
Group Pickup allows the portable user to answer a call ringing on another set in the
same pickup group. The Enterprise Edge 2.0 Programming Operations Guide
contains additional programming information for this feature.
Wireless Portable Language Selection
This feature allows you to change the language as they appear on the portable’s
display, including both the display prompts and voice prompts from voice mail.
Enterprise Edge supports a Primary default language and three alternate languages.
Press ¥¥ÞâÚ
Language - Primary
Press ¥¥ÞâÛ
Language - Alternate
Press ¥¥ÞâÜ
Language - Alternate 2
Press ¥¥ÞâÝ
Language - Alternate 3
Wireless Call Forward No Answer enhancement
This improvement stops the portable from ringing when the call has been forwarded
to its new destination. The portable user can still answer the call, but it does not ring.
The Enterprise Edge 2.0 Programming Operations Guide contains additional
programming information for this feature.
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Enterprise Edge 2.0 Feature Programming Telephone Guide
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Troubleshooting
17
Using the alarm telephone
An alarm telephone displays Enterprise Edge’s system alarm codes, should they
occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324
telephones) that the installer has assigned as an alarm telephone.
Note: Alarms are also stored in the WinNT Network Event log. For more
information, see the Enterprise Edge 2.0 Programming Operations Guide.
Reporting and recording alarm codes
If an alarm message appears on the alarm telephone’s display:
1. Record the alarm number.
2. Call your customer service representative and report the alarm code.
Displays
Alarm:
TIME
61-4-2
Report this alarm and the time it occurred to
your installer or customer service
representative.
Testing the telephone
If you know something is wrong with a button, the speaker, the displays, or some
other part of the Enterprise Edge telephone hardware, you can do a quick test to see
which part of the telephone is broken.
Tips
Ensure that the function of a button matches its label by pressing
Ä¥âand then the button to see its function.
You can end the telephone testing session by pressing Release or Ä
unless you are testing those buttons. The test feature times-out after 30
minutes of no activity.
Testing the telephone display
Use a display test if you know that one of the indicators on the telephone is not
working.
1. Press Ä¡âÞ. The display reads Display test.
2. Press TEST or ú to go ahead with a display test.
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3. Adjust the contrast for the telephone display so you can see the test results
clearly. Enter a number to change the contrast or press DOWN and UP.
4. Press OK or ú to go ahead with the test.
During the test, the display can be filled with solid, dark blocks and all the
indicators next to the buttons on the telephone must be turned on. Any Busy Lamp
Field (BLF) or CAP modules attached to the telephone must be completely lit.You
lose any information that was showing on the BLF before the test started.
Press any button to end the test.
Testing the telephone buttons
1. Press Ä¡âÞ, then £ or NEXT.
2. Press TEST or ú to go ahead with a button test.
3. Press button to see its function. If the button you pressed uses an indicator, it
must turn on when you test the button.
4. Press the Release button puts Rls button on the display to return to the
Button test display.
Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged into the telephone.
1. Press Ä¡âÞ, then £ or NEXT twice. The display reads Handset test.
2. Press TEST or ú to go ahead with a handset test.
3. Pick up the handset and listen. You can hear dial tone through the handset at a
maximum volume. The volume is reset to maximum only while the test is
going on.
Press any button to end the test.
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Testing the telephone headset
The headset test is not available to telephones that do not have a headset jack or a
headset connected.
1. Press Ä¡âÞ, then £ or NEXT until the display reads Headset test.
2. Press TEST or ú to go ahead with a headset test. You can hear dial tone
through the headset. The volume is reset to a default level during the test.
Press any button to end the test.
Testing the telephone speaker
1. Press Ä¡âÞ, then £ or NEXT until the display reads Speaker test.
2. Press TEST or ú to go ahead with a speaker test.
You can hear page tone through the telephone speaker at the maximum volume. The
volume returns to its previous setting when you end the test.
Press any button to end the test.
Testing the power supply to a telephone
1. Press Ä¡âÞ, then £ or NEXT until the display reads Power test.
2. Press TEST or ú to go ahead with a power supply test.
You can see all the indicators on the telephone go on and hear ringing at maximum
volume. When the test ends, the display shows Power OK.
The test continues for five seconds or until you press a button.
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Enterprise Edge 2.0 Feature Programming Telephone Guide
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Common feature displays
18
You can see the following displays when you use a feature.
Access denied
A person is using programming, or the feature you are trying to use
is not compatible with the configuration of the telephone or line.
Denied in admin
You have tried to use a feature, but you do not have access to that
feature administration programming.
Feature timeout
You have taken more than 15 seconds to press a button in response
to a display.
Inactive feature
You have entered a feature code that used by an application
program that your system does not have.
Invalid code
You have entered an invalid feature code.
Not available
You have tried to use a feature that is not available in the present
setup of your Enterprise Edge system.
Set locked
You cannot use the feature you have selected because your
telephone is locked. See Using Set lock on page 94.
1234567890123...
VIEWâ
OK
Press £ or press VIEWâ or áVIEW to view a number that is too long
to fit on the display. Press ú or OK when you finished.
¤
This indicates a long distance call. (May be available with Call
Display services.)
239>221
You are receiving an internal call from telephone 239 forwarded by
telephone 221 or you have an Answer button for telephone 221 and
an internal call from 239 is ringing on 221.
221
TRANSFER
You are connected to an internal call. Press TRANSFER to transfer
the call.
221 calling
You are receiving a call from telephone 221.
Call 221?
YES
NO
You have received a Ring Again offer for a call to an internal
telephone. Press the flashing internal line button or YES to call the
number again. On the M7100 telephone, just lift the receiver.
Otherwise, press NO or wait 30 seconds for the Ring Again offer to
expire. For an explanation of Ring Again, see “Using Ring Again” on
page 36.
Camped: 221
CALLBACK
The person has not answered the camped call. The call has come
back to you. Press the line button or CALLBACK to reconnect to the
call.
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122 Common feature displays
Line061
TRANSFER
You are connected to an external call. Press TRANSFER to transfer
the call.
Line061>221
You are receiving an external call forwarded from telephone 221 or
you have an answer button for telephone 221 and an external call is
ringing on that telephone.
Line061 transfer
The call on line 061 is being transferred to you by another person in
your Enterprise Edge system.
Line061 waiting
A camped call is waiting. Press the line button or use Call Queuing
to answer the call. Press ú if you have a M7100 telephone.
No calls waiting
You tried to use Call Queuing but no call was ringing at your
telephone.
No line selected
There is no call ringing at your telephone. If you have a flashing line
button but your telephone is not ringing, press the line button to
answer the call on that line.
Not in service
The telephone to which you directed a call is not in service or is or
unavailable. The call is returned to your telephone.
Parked call
CALLBACK
No one answered the call you parked. The call has come back to
you.
Pick up receiver
You have used the Call Queuing feature without picking up the
receiver. Auto Handsfree has not been assigned to your telephone.
You must use the receiver or © to answer a call.
Priority> 221
BLOCK
You are receiving a priority call. If you are on another call, tell the
person you are speaking to that you are about to put the call on hold.
Press the flashing line indicator of the priority call or wait until the call
connects automatically (in eight seconds). The priority call goes
through when you hear the next beep. Your active call on Exclusive
Hold. It reconnects automatically when the priority call ends (unless
you transfer the priority call, in which case you must press the line
button of your original call to reconnect). Use DND
(Ä¡Þ) or press BLOCK to reject a priority call.
Release a call
You have no free line buttons on which to receive a call. Release one
of your current calls and try again to answer the incoming call.
Use line pool?
YES
NO
You have received a Ring Again offer for a line pool. Press the
flashing internal line button or YES to use the line pool. On the M7100
telephone, just lift the receiver. Otherwise, press NO or wait 30
seconds for the Ring Again offer to expire.
Hold or release
You cannot program a feature button while you are on a call.
Release calls
You have tried to use a feature while you were on a call or had calls
on hold. Release the call or calls, before using the feature.
Line in use
The line is in use. Make the call using normal methods or wait until
the line is free.
No button free
You have tried to make, receive or pick up a call when no line button
was available. Some features require you to have a button free.
Releasing calls can free up line buttons.
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Common feature displays 123
Make calls first
The feature you tried to use requires you to be on an active call at
your telephone. This display appears when information about a call
has been cleared by a system reset.
No free lines
All the lines or line pools available to the telephone are in use. This
display appears when you have tried to dial an external number or
use a feature that conflicts with the lines, line pools or prime line
used by the telephone. This must be corrected by your installer.
No line selected
The telephone has been set up to dial an external number on a prime
line but the telephone does not have a prime line. This must be
corrected by your installer.
In use:221
You have tried to program redirection while another person is
programming redirection. One person can program line redirection
at a time.
Incoming only
The line you are trying to use for redirecting calls is for incoming calls
only. Select an outgoing line.
9__
QUIT
BKSP
Continue entering digits. Pressà or BKSP to delete
OK incorrect digits. Press ú or OK when you finished.
Invalid number
You have entered an invalid line pool code or an invalid destination
code.
Line denied
You have selected a line that is private to another telephone.
Restricted call
The destination you have selected for line redirection is restricted.
P0911589 Issue 03
Enterprise Edge 2.0 Feature Programming Telephone Guide
124 Common feature displays
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Appendix A: Feature Codes
19
The following appendix provides a quick reference for Enterprise Edge features that
are available by pressing the Ä button. One table provides feature names
sorted in alphabetical order and the other sorted numerically by feature code.
P0911589 Issue 03
Enterprise Edge 2.0 Feature Programming Telephone Guide
126 Appendix A: Feature Codes
Features sorted by feature name
Feature name
Activation code
Alarm time
Ä¡àÞ
Alarm time - Cancel
Ä£¡àÞ
Alarm time (HS admin set)
Ä¡àà
Autodial - External
Ä¥Ú
Autodial - Internal
Ä¥Û
Background Music
Ä¡ß
Background Music - Cancel
Ä£¡ß
Button inquiry
Ä¥â
Call Duration Timer
Äàà
Call Forward
ÄÝ
Call Forward - Cancel
Ä£Ý
Call Information
Ä¡ÚÚ
Call Log - Delete items
Ä¡ÚÞ
Call Log - Manual
Ä¡ÚÜ
Call Log - View information
Ä¡ÚÛ
Call Log options
Ä¥¡Ý
Call Log password
Ä¥¡Þ
Call Park
ÄàÝ
Call Queuing
Ä¡âÚ
Camp-on
Ä¡Û
Class of Service
Äß¡
Conference Call
ÄÜ
Contrast adjustment
Ä¥à
Dialing Mode
Ä¥¡Û
Directed Pickup
Äàß
Do not Disturb
Ä¡Þ
Do not Disturb - Cancel
Ä£¡Þ
Exclusive Hold
Äàá
Group Listening
Ä¡âÛ
Group Listening - Cancel
Ä£¡âÛ
Group Pickup
ÄàÞ
Language - Primary1
Ä¥ÞâÚ
Language -
Alternate1
Ä¥ÞâÛ
Language - Alternate 21
Ä¥ÞâÜ
31
Ä¥ÞâÝ
Language - Alternate
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Appendix A: Feature Codes 127
Feature name
Activation code
Last Number Redial
ÄÞ
Line buttons - Move
Ä¥¡Ú
Line Pool
ÄßÝ
Line Redirection
Ä¡Ý
Line Redirection - Cancel
Ä£¡Ý
Link
ÄàÚ
Long tones
Ä¡â¡
Memory buttons - Program
Ä¥Ü
Messages - Send
ÄÚ
Messages - Cancel Send
Ä£Ú
Messages - View
ÄßÞ
Name and number blocking
Ä¡Úá
Name and number blocking - cancel
Ä£¡âá
Page
Äßâ
Page - Combined (internal & external)
ÄßÜ
Page - External (external speakers)
ÄßÛ
Page - Internal (telephone speakers)
ÄßÚ
Pause
Äà¡
Priority Call
Äßá
Privacy (on/off)
Ä¡Ü
Ring Again
ÄÛ
Ring Again - Cancel
Ä£Û
Ring Type
Ä¥ß
Ring Volume
Ä¥¡â
Room condition (Room set)
Ä¡àß
Room condition (HS admin set)
Ä¡à¡
Room occupancy
Ä¡àá
Run/Stop
Ä¥á
Saved Number Redial
Äßà
Speed Dial - Add, change
Ä¥Ý
Speed Dial - Activate
Äâ
Static Time
Ä¡âß
Static Time - Cancel
Ä£¡âß
Test telephone display
Ä¡âÞ
Time
Ä¡âÜ
Transfer
Äàâ
P0911589 Issue 03
Enterprise Edge 2.0 Feature Programming Telephone Guide
128 Appendix A: Feature Codes
Feature name
Activation code
Transfer - Cancel
Ä£àâ
Trunk Answer
Ä¡ââ
Turning Restriction service off
Ä£¡àÛ
Turning Restriction service on
Ä¡àÛ
Turning Ringing service off
Ä£¡àÚ
Turning Ringing service on
Ä¡àÚ
Turning Routing service off
Ä£¡àÜ
Turning Routing service on
Ä¡àÜ
View active services
Ä¡àâ
Voice Call
Äßß
Voice Call Deny
Ä¡¡
Voice Call Deny - Cancel
Ä£¡¡
Wait for dial tone
Ä¡âÝ
Notes
For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus
portable telephones, enter ¥¥ followed by the numeric code to activate this
feature.
1
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Appendix A: Feature Codes 129
Features sorted by activation code
Activation code
Description
Äâ
Speed Dial - Activate
Ä¥â
Button inquiry
ÄÚ
Messages - Send
Ä£Ú
Messages - Cancel Send
Ä¥Ú
Autodial - External
ÄÛ
Ring Again
Ä£Û
Ring Again - Cancel
Ä¥Û
Autodial - Internal
ÄÜ
Conference Call
Ä¥Ü
Memory buttons - Program
ÄÝ
Call Forward
Ä£Ý
Call Forward - Cancel
Ä¥Ý
Speed Dial - Add, change
ÄÞ
Last Number Redial
Ä¥ß
Ring Type
Ä¥à
Contrast adjustment
Ä¥á
Run/Stop
Äßâ
Page
ÄßÚ
Page - Internal (telephone speakers)
ÄßÛ
Page - External (external speakers)
ÄßÜ
Page - Combined (internal & external)
ÄßÝ
Line Pool
ÄßÞ
Messages - View
Äßß
Voice Call
Äßà
Saved Number Redial
Äß¡
Class of Service
Äßá
Priority Call
Äàâ
Transfer
Ä£àâ
Transfer - Cancel
ÄàÚ
Link
ÄàÝ
Call Park
ÄàÞ
Group Pickup
Äàß
Directed Pickup
Äàà
Call Duration Timer
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Enterprise Edge 2.0 Feature Programming Telephone Guide
130 Appendix A: Feature Codes
Activation code
Description
Äà¡
Pause
Äàá
Exclusive Hold
Ä¥¡â
Ring Volume
Ä¥¡Ú
Line buttons - Move
Ä¡Û
Camp-on
Ä¥¡Û
Dialing Mode
Ä¡Ü
Privacy (on/off)
Ä¡Ý
Line Redirection
Ä£¡Ý
Line Redirection - Cancel
Ä¥¡Ý
Call Log options
Ä¡Þ
Do not Disturb
Ä£¡Þ
Do not Disturb - Cancel
Ä¥¡Þ
Call Log password
Ä¡ß
Background Music
Ä£¡ß
Background Music - Cancel
Ä¡¡
Voice Call Deny
Ä£¡¡
Cancel Voice Call Deny
Ä¥ÞâÚ
Language - Primary1
Ä¥ÞâÛ
Language - Alternate1
Ä¥ÞâÜ
Language - Alternate 21
Ä¥ÞâÝ
Language - Alternate 31
Ä¡ââ
Trunk Answer
Ä¡âÚ
Call Queuing
Ä¡âÛ
Group Listening
Ä£¡âÛ
Group Listening - Cancel
Ä¡âÜ
Time
Ä¡âÝ
Wait for dial tone
Ä¡âÞ
Test telephone display
Ä¡âß
Static Time
Ä£¡âß
Static Time - Cancel
Ä¡â¡
Long tones
Ä£¡âá
Name and number blocking - Cancel
Ä¡ÚÚ
Call Information
Ä¡ÚÛ
Call Log - View information
Ä¡ÚÜ
Call Log - Manual
Ä¡ÚÞ
Call Log - Delete items
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Appendix A: Feature Codes 131
Activation code
Description
Ä¡Úá
Name and number blocking
Ä¡àâ
Viewing active services
Ä¡àÚ
Turning Ringing service on
Ä£¡àÚ
Turning Ringing service off
Ä¡àÛ
Turning Restriction service on
Ä£¡àÛ
Turning Restriction service off
Ä¡àÜ
Turning Routing service on
Ä£¡àÜ
Turning Routing service off
Ä¡àÞ
Alarm time
Ä£¡àÞ
Alarm time - Cancel
Ä¡àß
Room condition (Room set)
Ä¡àà
Alarm time (HS admin set)
Ä¡à¡
Room condition (HS admin set)
Ä¡àá
Room occupancy
Notes
For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus
portable telephones, enter ¥¥ followed by the numeric code to activate this
feature.
1
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Enterprise Edge 2.0 Feature Programming Telephone Guide
132 Appendix A: Feature Codes
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Index
20
Symbols
¤ Long Distance symbol 121
Û Link symbol 95
Ý Pause symbol 96
ß Run/Stop symbol 97
à Wait for Dial Tone symbol 97
911 11, 87
A
access
Class of Service 100
Enterprise Edge from outside the system 97
external lines 102
remote 99
using a COS 98
using a DISA 98
Access denied 121
ADD 104
Admin alarm time 109
Alarm 61-4-2 117
alarm codes, reporting and recording 117
alarm telephone 117
Alarm time 107
Allow calls 88
allow redirect
programming 55
Already joined 22, 31
Already parked 49
alternate services 89
analog telephone
replying to a message 63, 64
analog telephones
sending messages 61
Analog terminal adaptor
using dialing modes 34
announcement
paging 59
Voice Call 65
Answer button 22
answering calls
Answer button 22
Call Display services 19
Call Duration Timer 29
Call Pickup 20
CAP 17
Conference Calls 23
Group Listening 26
Handsfree 26
P0911589 Issue 03
hearing aid compatibility 18
prime telephone 16
Privacy 29
Trunk Answer 22
using line buttons 15
using the Release button 18
Voice Call 65
apply button cap labels 75
ASM
Long tones 96
Auto Call information (see Caller ID set)
Autodial
for M7100 37
line selection 37
programming 37
storing number on a memory button 37
using intercom line for 38
using Last Number Redial 39
Autodial full 38
automatic
Call information 20
Call Log 67
dial 34
Handsfree 28
Hold 43
release of a line (see Disconnect Supervision)
Automatic Call Back, ISDN feature 106
Automatic Call Forward
changing settings 52
Automatic Recall
ISDN terminal feature 106
Automatic Telephone Relocation 87, 101
auxiliary ringer 95
B
Background Music 88
turning off 88
BKSP 104
blocking calls (see Do Not Disturb)
busy 31, 36
busy tone, fast 99
button cap labels 75
applying 75
button caps 76
button defaults
M7100 telephone 79
M7208 telephone 78
M7310 telephone 77
Enterprise Edge 2.0 Feature Programming Telephone Guide
134 Index
M7324 telephone 78
Button erased 38
Button Inquiry 73
buttons
Answer button 22
Button Inquiry 73
display 12, 13
dual memory 13
erasing programmed features 75
Feature 13
Handsfree/mute 28
Hold 13
Last Number Redial 39
memory 13, 37, 103
moving line 79
programming features on 74
Release 13, 18
Saved Number Redial 42
shift 13
testing 117, 118
using a line button 32
bypassing
a Hotline telephone 93
C
call
overflow 102
ways to make a 31
Call 221? 121
Call blocked 35
Call Display information 19
Call Duration Timer 29
Call Forward
and Line Redirection, differences 57
automatic, changing settings 52
Call Forward on Busy 52
canceling 51
Forward no answer 52
ISDN terminal feature 106
overriding 52
programming 52
to voice mail 53
using 51
Call information
automatic 20
changing what is shown first 20
displaying information 19
getting information for a call on hold 20
getting information for a current call 19
Call Log 67
Autobumping 68
automatic 67
calling from within 69
deleting log items 68
logging a call manually 68
options 68
password 70–71
canceling 70
changing 70
set 67
using 67
Call Park 48
Call Pickup
Directed Pickup 20
Group Pickup 21
Call Queuing 44
Call Transfer 45–47
Call(s) bumped 71
Callback 49
Caller ID set 20
Calling 36
calls, switching between 115
Camp denied 47
Camp to 47
Camped 47, 121
camping calls (see Camp-on)
Camp-on 47
Can't ring again 31, 36
CANCEL 104
Cancel denied 64
canceling
a transfer 46
Call Forward 51
Do Not Disturb 87
Group Listening 26
Line Redirection 55
CAP (central answering position)
answering calls 17
customizing 17
M7324 telephone 17
monitoring calls 18
telephone 17, 93
using 17
central answering position (see CAP)
changing settings
automatic Call Forward 52
Class of Service
changing 100
using a password 98, 100
Cleared>LINENAM 64
communicating in the office
paging 59–61
sending messages using display 61
Voice Call 65
Conference busy 26
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Index 135
Conference Call
by releasing privacy 29
disconnecting from 25
removing yourself from 25
splitting 25
using the Conference feature 23
contrast adjustment 73
control telephone 90, 91, 94
customizing CAP 17
customizing your telephone
adjusting ring volume 80
Button Inquiry 73
changing ring type 80
contrast adjustment 73
D
date and time
displayed instead of messages 80
displaying 30
length of a call 29
defaults
button assignments 76
deleting
Call Log items 68
messages from list 63
programmed features 75
Denied in Admin 32
Denied in admin 121
dial pad
description 13
dial tone
Enterprise Edge system 99
stuttered 99
Dial voice call 66
dialing
automatic dial 34
modes 34
pre-dial 34
saved number 42
signal
Link 95
Long Tones 96
Pause 96
run/stop 97
switching from pulse to tone 97
Wait for Dial Tone 97
standard dial 34
switching from pulse to tone 97
DID (Direct Inward Dial)
template 78
direct dial telephone
programming 93
direct inward system access (DISA) 98
P0911589 Issue 03
Directed Call Pickup 115
Directed Pickup 20
DISA (see direct inward system access)
disconnect
from conference 25
releasing a call, accidentally 30
Supervision 101
display
button equivalents for one-line display 104
buttons 12, 13
Call information 19
changing the language 74
making darker or lighter 73
one-line 104
testing 117
time and date 30
distinctive rings 80
DN (see internal numbers)
DND 47
DND from 16
DND transfer 16
Do Not Disturb 87
canceling 87
on Busy 53
using 88
Do not disturb 31, 36, 46
DRT 16
dual memory button 13
E
Emergency 911 11
ending a call 18
Enter code 75
Enter digits 38, 41
Enter zone 60
Enterprise Edge ATA
Long tones 96
Enterprise Edge features 114
Enterprise Edge system dial tone 99
Enterprise Edge telephones
installing 83
mounting on a wall 84, 86
erasing
Call Log items 69
messages from list 63
programmed features 75
Evening Sched 92
Exchanged 79
Exclusive Hold 35, 44
Expensive route 31
external
access to Enterprise Edge 97
autodial, programming 37
Enterprise Edge 2.0 Feature Programming Telephone Guide
136 Index
Call Forward (see Line Redirection)
page 59
paging equipment 61
extra dial telephone 92
F
Ä
Autobumping
canceling£¡ÚÞ 68
using¡ÚÞ 68
autodial button
external¥Ú 37, 39
internal¥Û 37
Background Music
canceling£¡ß 88
turning on¡ß 88
Button Inquiry¥â 42, 73, 101, 117
Call Duration Timeràà 29
Call Forward
canceling£Ý 51
usingÝ 51
Call InformationÄ¡ÚÚ 19, 20
Call Log
entering ¡ÚÛ 70
external calls¡ÚÜ 68
options¥¡Ý 68
password ¥¡Þ 70
password¥¡Þ 70
viewing¡ÚÛ 68
Call ParkàÝ 48
Call Pickupàß 21
Call Queuing¡âÚ 44
Call Transfer
canceling£àâ 46
usingàâ 25, 45
Camp-on¡Û 47
Class of Serviceß¡ 100
Conference Call
M7100 telephone£Ü 24, 25
usingÜ 23, 24, 25
Contrast Adjustment¥à 73
Dialing Modes¥¡Û 34
Directed Pickupàß 20
Do Not Disturb
canceling£¡Þ 87
turning on¡Þ 34, 87
Exclusive Holdàá 44
Feature Button
programming¥Ü 74
Group Listening
canceling£¡âÛ 26
using¡âÛ 26
Hide message display¥¡âß 80
Host System Dialing Signals
LinkàÚ 95
Long Tones¡â¡ 96
Pauseà¡ 96
Run/Stop¥á 97
Wait for Dial Tone¡âÝ 97
Last Number RedialÞ 39
Line Pool AccessßÝ 33
Line Redirection
canceling£¡Ý 55
using¡Ý 54
Message
canceling£Ú 62
sendingÚ 61, 62, 63
viewing ones you sentÚ 64
viewingßÞ 62
Page
combined zoneᚠ59
external zoneßÛ 59
internal zoneßÚ 59
usingßâ 49, 59
Password
Call Log¥¡Þ 70
Priority Callßá 35
Privacy¡Ü 29
Restriction Service
turning off£¡àÛ 90
turning on¡àÛ 90
Ring Again
canceling£Û 36
usingÛ 36
Ring Type¥ß 80
Ring Volume¥¡â 80
Ringing Service
turning off£¡àÚ 90
turning on¡àÚ 90
Routing Service
turning off£¡àÜ 90
turning on¡àÜ 90
Saved Number Redialßà 41, 42
Services, viewing¡àâ 91
Speed Dial
adding user¥Ý 40
making callsâ 40
Static Time and Date¡âß 64
Testing
display¡âÞ 117
power supply¡âÞ 119
telephone buttons¡âÞ 118
telephone handset¡âÞ 118
telephone headset¡âÞ 119
telephone speaker¡âÞ 119
Timeàà 30
Trunk Answer¡ââ 22
Voice Call Deny
canceling £¡¡ 66
using¡¡ 66
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Index 137
Voice Callßß 65
fast busy tone 99
feature
wireless Call Forward No Answer 115
wireless Portable Language Selection 115
Feature button 13
Feature code 75
Feature moved 75
Feature timeout 121
features
adjusting ring volume 80
Autobumping 68
autodial 37
auxiliary ringer 95
Background Music 88
Button Inquiry 73
Call Display 19
Call Duration Timer 29
Call Forward 51
Call Information 19
Call Log 67
Call Park 48
Call Pickup 20
Call Queuing 44
Call Transfer 45
Callback 49
Camp-on 47
changing ring type 80
Class of Service password 100
Conference Calls 23
contrast adjustment 73
dialing modes 34
dialing signal
Link 95
Long Tones 96
Pause 96
run/stop 97
Wait for Dial Tone 97
Do Not Disturb 87
Do Not Disturb on Busy 53
Exclusive Hold 44
Group Listening 26
Handsfree 26
hiding the message or calls display 80
Hold 43
language choice 74
Last Number Redial 39
line pools 33
Line Redirection 54–57
Messages 61
moving line buttons 79
one button access 18
paging 59–61
P0911589 Issue 03
priority call 35
Privacy 29
Restriction service 89
Ring Again 36
ring type 80
Ringing service 89
Routing service 89
Saved Number Redial 41
sending messages using analog telephones 61
sending messages using display 61
Set Lock 94
Speed Dial 39
Test a Telephone 117–119
Trunk Answer 22
Voice Call 65
Voice Call Deny 66
Forward denied 54
Forward> 54
forwarding calls
Call Forward 51
Call Forward delay 52
Call Forward No Answer 52
Call Forward on Busy 52
Do Not Disturb on Busy 53
Line Redirection 54–57
G
Group Listening 26
canceling 26
Group Pickup 21, 115
H
handling many calls at once
Call Queuing 44
Hold 43
handset, speaker testing 119
handset, testing 118
Handsfree
making calls 27
muting 27, 28
Handsfree Answerback
programming 28
Voice Call 65
headset
Handsfree requirement 28
testing 119
hearing aid compatibility 18
Hidden number 39, 42
Hidden number 32
Hold
automatic 43
button 13
Conference Call 24
Enterprise Edge 2.0 Feature Programming Telephone Guide
138 Index
exclusive 44
getting information for a call on 20
listening while on hold 43
retrieving call 43
Hold or release 71, 122
Hospitality passwords 112
Hospitality services 107
host system signaling
Link 95
Pause 96
run/stop 97
Wait for Dial Tone 97
Hotline
bypassing 93
setting up the telephone 94
Hunt Groups 81, 101, 114
Broadcast mode 82
Distribution modes 82
Rotary mode 82
Sequential mode 82
I
In use 64, 123
In use SETNAME 71
Inactive feature 121
incoming call indicator 15
Incoming only 123
indicator
incoming call 15
Intercom 56
intercom
using as the line for Autodial 38
Intercom # 38
internal numbers
length of 101
internal page 59
Invalid code 41
Invalid code 97, 121
Invalid location 79
Invalid number 38
Invalid number 46, 49, 123
Invalid zone 60
ISDN PRI
Network Name Display 105
L
language, changing on the display 74
Last Number Redial
programming 39
Last Number Redial, using 39
length of call, timing 29
length of internal numbers 101
limiting
access to Enterprise Edge 98
telephone feature use 94
telephone programming 94
using alternate or scheduled services 89
line
assignment 101
button
moving 15, 79
button, using to choose a line 32
changing the name 86
indicators, description 16
pool 33, 102
Redirection
canceling 55
using 54–57
Redirection, and Call Forward, differences 57
target 102
Line 061 waiting 122
Line denied 22, 32, 123
Line hung up 48
Line in use 122
Line Pools, using 114
Line Redirection 56
Line061 callback 16
Line061 hung up 46
Line061 to prime 16
Line061 transfer 122
Link
using 95
Link, programming 96
listening on hold 43
log space
programming 71
logging a call manually 68
Logit (see Call Log)
long distance call
indicator 121
using COS password 98
Long Tones 96
lost calls, troubleshooting 113
Lunch Sched 92
M
M7100 telephone
Autodial 37
button defaults 79
Button Inquiry 73
Call Conference 23
Call Park 48
Call Queuing 122
Call Transfer 46
CallBack 47, 48
Conference Call 24
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Index 139
Conference Call on hold 25
Hold 43
internal numbers 101
line assignment 102
Line button 32
line button 15
line buttons 103
Line Redirection 54
memory buttons 103
one-line display 104
Ring Again 121, 122
Speed Dial 40
standard dial 34
Transferring a call 46
Voice Call 65
M7208 telephone
button defaults 78
memory buttons 103
M7310 telephone 12
button defaults 77
Conference Call 24
memory buttons 103
splitting a Conference Call 25
troubleshooting 117
M7324 telephone 12
button defaults 78
CAP 17
Conference Call 24
memory buttons 103
splitting a Conference Call 25
troubleshooting 117
maintaining security 99
Make calls first 123
making calls
dialing modes 34
priority call 35
using a line button 32
using line pools 33
using Ring Again 36
with automatic Handsfree 28
memory buttons 13, 37, 103
Message denied 64
Message list 64
Message to 64
Messages
canceling a sent message 62
hiding display 80
removing from list 63
sending, using the display 61
viewing 62
Messages & Calls 64, 72
Microphone muted 66
monitoring
P0911589 Issue 03
calls 22, 102
with CAP 18
line pool status 36
telephone status 36
transferred calls 49
mounting telephones on wall 104
Move line from 79
Move line to 79
moving
telephones 87
music, background 88
muting voice call tones 65
N
Network Name Display
PRI 105
New calls begin 72
night control phone (see control telephone)
Night Sched 92
Night Service (see services)
9_ 31, 123
No button free 64, 122
No call on 49
No call to park 49
No calls waiting 122
No free lines 123
No info to log 72
No last number 39
No last number 32
No line selected 32, 122, 123
No line to use 56
No log assigned 72
No number saved 42
No number stored 41, 65
No resume item 72
No services ON 91
No voice call 66
Not available 121
Not in service 32, 46, 48, 54, 122
O
OK 104
On another call 32, 36
On hold 44
one button access to features 18
one button dialing (see Autodial)
out of range 113
Outgoing line 56
overflow call routing 102
OVERRIDE 104
overriding
Call Forward 52
Enterprise Edge 2.0 Feature Programming Telephone Guide
140 Index
P
page
external equipment 61
programming 59
shortcut codes 59
types 59
zones, programming 60
Page choice 60
Page timeout 60
Paging ALL 60
Paging busy 60
Park denied 49
Parked call 122
Parked on 49
parking a call
retrieving 48
Parking full 49
password
Call Log 70–71
canceling 70
changing 70
Class of Service 100
Pause 96
pause in a sequence of numbers (see Wait for Dial
Tone)
PBX template 78
Pick up receiver 122
Pickup 22
Pickup denied 22
pickup group 21
Please wait 35
Pool code 56
portable telephone
and Enterprise Edge 114
using 113
voice quality 113
power off, effect on memory buttons 37
power supply, testing 119
pre-dial 34
Press a button 38, 73, 75
Press a line 79
Press held line 26
prime
line 94
telephone 16
prime line 104
priority call (see also Call Queuing) 15, 35
Priority denied 35
Priority>223 122
Privacy
changing status 29
private
branch exchange, accessing from Enterprise
Edge (see also host system dialing signals)
95
call 29
line 104
Program and HOLD 38, 41, 75
Program and OK 38, 41, 75
Programmed 38
programming
features on buttons 74
lines
changing the name of a line 86
log space 71
system 11
system features
Restriction service 89
Ringing service 89
Routing service 89
System Speed Dial 39
telephones
allowing Line Redirection 55
auxiliary ringer 95
Call Display 20
Call Forward delay 52
Call Pickup 20
changing the name of a telephone 86
direct dial telephones 93
Do Not Disturb 87
external autodial button 37
Forward no answer 52
Forward on busy 52
Handsfree 28
Handsfree Answerback 28
Hotline 94
page zone 60
paging 59
priority call 35
Redirect ring 55
Set lock 94
User Speed Dial 39, 40
programming telephones
Last Number Redial 39
Link 96
Saved Number Redial 42
Q
QUIT 104
R
range 113
redialing
external number 39
Redir by 56
Redirect ring
programming 55
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Index 141
Redirectºdenied 56
redirection loops, avoiding 57
refusing to answer second call 87
Release a call 48, 122
Release button 13, 18
Release calls 122
Release, using 114
releasing
accidentally 30
from conference 25
remote access 97–99
remote use
Class of Service password 100
security 98
using lines and features from outside the
system 97
replying to a message 62
analog telephone 63, 64
reporting and recording alarms 117
Restr'n 91
Restricted call 32, 46, 123
restricting
access to Enterprise Edge 98
feature use (see Set Lock)
telephone feature use 94
telephone programming 94
using alternate or scheduled services 89
Restriction service 89
retrieval codes
Call Park 48
retrieving
held call 43
parked call 48
ring
auxiliary ringer 95
changing ring type 80
description of types 16, 80
ring volume 80
Ring Again 36
Ring Again? 32, 36
Ringing 91
Ringing service 89
RLS button 18
Room condition 111
Room occupancy 110
Routing 91
Routing service 89
run/stop signal 97
S
Saved Number Redial
using 41
Saved Number Redial, programming 42
P0911589 Issue 03
saving a number (see Saved Number redial)
Sched 4 92
Sched 5 92
Sched 6 92
scheduled services 89
security
recommendations 99
system 98
Select a line 32, 41
Select line out 56
Select line(s) 56
Send message? 32
Service Modes (see Services)
Service Modes ON 91
Service provider features
Automatic Call Back 106
Automatic Recall 106
Call Forward 106
calling the number your calls are forwarded
to 106
canceling Call Forward 106
Service Schedules
Evening Sched 92
Lunch Sched 92
Night Sched 92
Sched 4 92
Sched 5 92
Sched 6 92
Services
overriding 92
Restriction service 89
Ringing service 89
Routing service 89
Trunk Answer 22
turning off and on using feature codes 90
viewing active schedules 91
set lock 95
Set locked 121
Set profile 103
shift button 13
SHOW 104
signal
Link 95
Long Tones 96
Pause 96
run/stop 97
Wait for Dial Tone 97
softkey display prompts, troubleshooting 113
special telephones 93
Speed Dial
host system signaling codes 39
making a call 40
programming for User 40
Enterprise Edge 2.0 Feature Programming Telephone Guide
142 Index
splitting a Conference Call 25
standard dial 34
Start of list 65
Still in trnsfer 47
stopping calls from ringing at your telephone 87
stuttered dial tone 99
suspending a call (see also Call Park and Hold)
switching between calls 115
system
programming 11
system dial tone 99
System Speed Dial 39
T
target lines 102
changing the name 86
telephone
alarm 117
Call Display information 20
CAP 17, 93
changing the name 86
control 90, 94
difference between M7310 and M7324
telephones 12
direct dial 93
extra dial 90, 92, 93
Hotline 93
log calls automatically 67
M7100, illustration 103
mounting on wall 104
moving 87
prime 93
prime telephone 16
testing 117–119
testing
buttons 117, 118
display 117
ending a session 117
handset 118
headset 119
power supply 119
telephone 117
telephone speaker 119
Their list full 65
3 parties only 26
time and date
displayed instead of messages and calls 80
displaying 30
Ä¡âß 64
length of a call 29
time savers
autodial 37
Saved Number Redial 41
Speed Dial 39
tone
camped call tones 47
controlling length 96
remote access tones 99
voice call 65
tracking incoming calls
Call Log 67
transfer (see Call Transfer)
Transfer denied 47
transferring calls 45
Callback 49
parking a call 48
using Camp-on 47
troubleshooting
decrease in voice quality 113
lost calls 113
reporting and recording alarms 117
softkey display prompts 113
testing
the headset 119
the power supply 119
the speaker in the handset 118
the telephone buttons 118
the telephone display 117
the telephone speaker 119
using the alarm telephone 117
Trunk Answer 22
U
Unequipped line 56
Unknown name 71
Unknown number 41
until * 91
Use line pool? 122
User Speed Dial 39
using Call Forward 51
using Do Not Disturb 88
using your system remotely 97–99
V
VIEW 104
viewing
active Services 91
Call Log 68
messages 62, 64
Voice Call 65–66
Voice call 66
voice mail
accessing your Enterprise Edge Voice
Messaging system 72
using Call Forward 53
voice quality 113
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
Index 143
volume
bar 104
control 104
W
Wait for Dial Tone 97
wall mounting telephones 104
wireless Call Forward No Answer 115
wireless Portable Language Selection 115
Y
Your list full 65
P0911589 Issue 03
Enterprise Edge 2.0 Feature Programming Telephone Guide
144 Index
Enterprise Edge 2.0 Feature Programming Telephone Guide
P0911589 Issue 03
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