Avaya BCM 2.0 Unified Messaging Client Installation guide

Avaya BCM 2.0 Unified Messaging Client Installation guide
Enterprise Edge 2.0 Unified Messaging
Client Installation Guide
www.nortelnetworks.com
© 2000 Nortel Networks
P0911954 Issue 01
Contents
Chapter 1
Installing Enterprise Edge Unified Messaging Accessories 5
Introduction 5
Enterprise Edge Unified Messaging 5
Enterprise Edge Personal Mailbox Manager 5
Enterprise Edge Operator Manager 6
Installing the Enterprise Edge Unified Messaging software 6
Prerequisites for installing Enterprise Edge Voice Messaging software
on a PC running Windows NT® 6
PC prerequisites 7
Installing the Enterprise Edge Unified Messaging accessories 7
Chapter 2
Configuring the Messaging Application Program Interface
(MAPI) profile 9
Configuring multiple MAPI profiles 11
Starting the Enterprise Edge Unified Messaging software 11
Removing the Enterprise Edge Unified Messaging software from a PC 12
Removing the Nortel services from your messaging profile 12
Removing the Enterprise Edge Unified Messaging services from
Outlook 13
Removing the Nortel Fax printer 13
Uninstalling Enterprise Edge Unified Messaging 14
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Enterprise Edge 2.0 Unified Messaging Client Installation Guide
4 Contents
Enterprise Edge 2.0 Unified Messaging Client Installation Guide
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Installing Enterprise Edge Unified
Messaging Accessories
1
Introduction
Enterprise Edge Unified Messaging accessories include:
•
Enterprise Edge Unified Messaging
•
Enterprise Edge Personal Mailbox Manager
•
Enterprise Edge Operator Manager
Enterprise Edge Unified Messaging
Enterprise Edge Unified Messaging allows you to create and receive Enterprise
Edge Voice Messaging messages on your personal computer (PC).
Enterprise Edge Personal Mailbox Manager
Enterprise Edge Personal Mailbox Manager allows you to manage from your PC all
the mailbox features and functions that are available through ƒ·°⁄.
Enterprise Edge Personal Mailbox Manager gives you the ability to:
•
Initialize your personal mailbox
•
Record and your primary, personal and alternate greetings
•
Select your primary, personal and alternate greetings
•
Change your spoken name that appears in the Company Directory
•
Change your Target Attendant
•
Set up and maintain Off-premise Message Notification
•
Set up and maintain Outbound Transfer
Enterprise Edge Personal Mailbox Manager also gives the System Administrator
access to Information Mailboxes, the System Administrator Mailbox, the Business
Open status tab and the record Company Greetings tab.
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6 Installing Enterprise Edge Unified Messaging Accessories
Enterprise Edge Operator Manager
Enterprise Edge Operator Manager allows the System Administrator to manage the
Enterprise Edge Voice Messaging ƒ·°¤ features and functions
from a PC. Enterprise Edge Operator Manager gives the System Administrator the
ability to:
•
Change the Operator password
•
Change the Business Status to open or closed
•
Enable and disable the system attendant (Operator)
•
Change the extension of the system attendant (Operator)
•
Enable and disable the Enterprise Edge Voice Messaging Call Answer feature
(Automated Attendant and call answering)
Installing the Enterprise Edge Unified Messaging software
The Enterprise Edge Unified Messaging software suite has both server and client
components. The server part exists on the Enterprise Edge server. The client part of
the Enterprise Edge Unified Messaging software must be installed on the PC of
each subscriber.
This guide describes the procedures for installing the client part of the Enterprise
Edge Unified Messaging software. All three Enterprise Edge Unified Messaging
features are installed in a single procedure.
For Enterprise Edge Voice Messaging to be functional, the server part of Enterprise
Edge Unified Messaging, called a seat license, must be enabled on the Enterprise
Edge server. The Enterprise Edge Unified Messaging system comes with two
Enterprise Edge Unified Messaging seat licences that are factory enabled. With two
seat licences enabled, a maximum of two PCs running the Enterprise Edge Unified
Messaging software can be connected to the server at any one time.
Prerequisites for installing Enterprise Edge Voice Messaging software on a PC
running Windows NT®
Before you can use Enterprise Edge Unified Messaging accessories on a PC
running Windows NT, the System Administrator must install Enterprise Edge
Voice Messaging software. The installation of Enterprise Edge Unified Messaging
requires the registration of several components in the Windows® registry.
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Installing Enterprise Edge Unified Messaging Accessories 7
PC prerequisites
Before you can install and use Enterprise Edge Unified Messaging, your PC must
meet the following requirements:
•
your PC must be running either Windows 95®, Windows 98® or
Windows NT®
•
your PC must be connected to the same TCP/IP network as the unified
messaging server
•
Microsoft® Exchange*, Microsoft Outlook® or Windows Messaging client
software must be installed on your PC
•
your PC requires at least 5 MB of free disk space to install the Enterprise Edge
Unified Messaging software
*Microsoft Exchange versions 4.0.834.839, 4.0.837.6 and 4.0.835.1374 are not compatible with Enterprise
Edge Unified Messaging. You must upgrade to a later version of Microsoft Exchange before attempting to
install the Enterprise Edge Unified Messaging software.
Installing the Enterprise Edge Unified Messaging accessories
To install the Enterprise Edge Unified Messaging accessories software:
1. Exit any Windows-based programs that are running.
2. On the taskbar, click the Start button, point to Find and then click
Computer.
The Find: Computer dialog box appears.
3. In the Named list box, type the name of the Enterprise Edge server or select
the Enterprise Edge server from the list. If you do not know the name, ask
your System Administrator.
4. Click the Find Now button.
The icon of the computer appears in the list below.
5. Double-click the computer icon.
The computer’s window opens.
6. Double-click the NortelDT folder.
7. Double-click the Unified Messaging folder.
8. Double click the setup.exe file.
9. Follow the instructions on the display to complete the installation.
After the Enterprise Edge Unified Messaging client software is installed, continue
with Configuring the Messaging Application Program Interface (MAPI) profile on
page 9. You must configure your PC MAPI file before using the Enterprise Edge
Unified Messaging software.
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8 Installing Enterprise Edge Unified Messaging Accessories
Enterprise Edge 2.0 Unified Messaging Client Installation Guide
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Configuring the Messaging Application
Program Interface (MAPI) profile
2
Before you use Enterprise Edge Voice Messaging software, you must configure the
messaging profile on your PC.
Although most PCs have a single messaging profile, some PCs have multiple
profiles, especially if the PC is shared by several users or is a laptop PC that is
connected to different networks. These instructions assume that your PC has a
single messaging profile. If you have multiple messaging profiles, you must repeat
these instructions for each profile.
The windows that appear in this section are examples of configuring the Messaging
Application Program Interface (MAPI) profile. Folder and file names vary
depending on the configuration of your PC.
To configure the MAPI profile:
1. On the taskbar, click the Start button, point to Settings and then click
Control Panel.
The Control Panel window opens.
2. Double-click the Mail and Fax icon.
Your Properties dialog box appears.
3. Click the Add button.
The Add Service to Profile dialog box appears.
4. Click Voicemail Address Book and then click the OK button.
5. Click Nortel.nab and then click the Open button.
6. Click the Add button to install the Enterprise Edge Unified Messaging
Folders.
The Enterprise Edge Unified Messaging Folders are now installed into the
directory and are part of your information services.
7. Select Voicemail Folders from the list and click the OK button.
The Create/Open Personal Folders File dialog box appears.
8. Move to the destination directory where you want to put the Enterprise Edge
Unified Messaging Folders. Put the Enterprise Edge Unified Messaging
Folders in the folder where you installed the Enterprise Edge Integrated
Solution software.
9. In the File name box, type NortelMS.pst and click the Open button.
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10. Click the OK button to accept the default settings for the Enterprise Edge
Unified Messaging Folders.
The MS Exchange Settings Properties dialog box appears, with Voicemail
Folders added to the list.
11. Click the Add button.
A list of available information services is displayed.
12. Select Voicemail Messaging and click the Add button to add Enterprise Edge
Unified Messaging to the information service directory.
13. Select Enterprise Edge Unified Messaging and click the OK button.
Enterprise Edge Unified Messaging Messaging is now installed.
14. Select Enterprise Edge Unified Messaging and click the Delivery tab.
15. Select Enterprise Edge Unified Messaging Folders and click the up arrow
key to move Enterprise Edge Unified Messaging Folders to the top of the
list and then click the OK button.
If you have a single messaging profile, the MAPI profile is configured and
Enterprise Edge Unified Messaging is ready to use.
If you have multiple messaging profiles, continue with Configuring multiple MAPI
profiles on page 11.
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Configuring the Messaging Application Program Interface (MAPI) profile 11
Configuring multiple MAPI profiles
If your PC has multiple messaging profiles, you must configure each messaging
profile you intend to use before you access the Enterprise Edge Unified Messaging
software. You can skip any messaging profiles that do not have network
connections.
To configure multiple MAPI profiles:
1. On the taskbar, click Start, point to Settings and then click Control Panel.
The Control Panel window opens.
2. Double-click the Mail and Fax icon.
Your Properties dialog box appears.
3. Click the Show Profiles button.
The Mail and Fax dialog box appears with a list of the profiles set up on the
computer.
4. Click the profile you want to configure, and then click the Properties button.
The Properties dialog box appears for the selected profile.
5. Repeat the steps in Configuring the Messaging Application Program Interface
(MAPI) profile on page 9 to add the Enterprise Edge Unified Messaging
Address Book, Enterprise Edge Unified Messaging Folders and Enterprise
Edge Unified Messaging to the messaging profile.
You are ready to use Enterprise Edge Unified Messaging.
Starting the Enterprise Edge Unified Messaging software
To start the Enterprise Edge Unified Messaging software:
1. On the taskbar, click Start and then click Enterprise Edge Unified
Messaging.
2. Click the Enterprise Edge Unified Messaging feature you want to use.
Note: If you select Enterprise Edge Personal Mailbox Manager, you must
enter the Operator password (ƒ·°¤ password).
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Removing the Enterprise Edge Unified Messaging software from a PC
You can remove the Enterprise Edge Unified Messaging software from your PC
any time. To remove the Enterprise Edge Unified Messaging software you must:
•
remove the Nortel services from your messaging profile
•
remove the Enterprise Edge Unified Messaging services from Outlook
•
remove the Nortel Fax printer
•
uninstall Enterprise Edge Unified Messaging
Removing the Nortel services from your messaging profile
To remove the Nortel services from your messaging profile:
1. On the taskbar, click Start, point to Settings and then click Control Panel.
The Control Panel window opens.
2. Double-click the Mail and Fax icon.
Your Properties dialog box appears.
3. In the list, click Nortel Address Book and then click the Remove button.
A message appears asking you to confirm the deletion.
4. Click the Yes button to confirm the deletion.
5. In the list, click Nortel Folders and then click the Remove button.
A message appears asking you to confirm the deletion.
6. Click the Yes button to confirm the deletion.
7. In the list, click Nortel Messaging and then click the Remove button.
A message appears asking you to confirm the deletion.
8. Click the Yes button to confirm the deletion.
9. Click the OK button to close your Properties dialog box.
If you have configured multiple MAPI profiles, you must repeat this procedure for
each profile.
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Removing the Enterprise Edge Unified Messaging services from Outlook
To remove the Enterprise Edge Unified Messaging services from Outlook:
1. Start Outlook.
2. Click the Tools menu and then click Options.
The Options dialog box appears.
3. Click the General tab.
4. Click the Add-In Manager button.
The Add-Ins dialog box appears.
5. From the list select Unified messaging Help Extension and then click the
Remove button.
6. From the list select Unified messaging Strip Extension and then click the
Remove button.
7. From the list select Voicemail Mailbox Manager and then click the Remove
button.
8. Click the OK button to close the Add-Ins dialog box.
9. Click the OK button to close the Options dialog box.
10. Quit Outlook.
Removing the Nortel Fax printer
To remove the Nortel Fax printer:
1. On the taskbar, click Start, point to Settings and then click Printers.
The Printers dialog box appears.
2. Select Nortel Fax.
3. On the File menu, click Delete.
A message appears that asks you to confirm the deletion.
4. Click the Yes button to confirm the deletion.
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14 Configuring the Messaging Application Program Interface (MAPI) profile
Uninstalling Enterprise Edge Unified Messaging
1. On the taskbar, click Start, point to Settings, and then click Control Panel.
The Control Panel window opens.
2. Double-click the Add/Remove Programs icon.
The Add/Remove Programs Properties dialog box appears.
3. In the list, click Enterprise Edge Unified Messaging and then click the Add/
Remove button. A message appears asking you to confirm the deletion.
4. Click the Yes button to confirm the deletion.
The Uninstall program takes several seconds to remove the Enterprise Edge
Unified Messaging software.
5. Click the OK button.
The Enterprise Edge Unified Messaging software is now removed from your
PC.
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