Avaya BCM null

Avaya BCM null
Enterprise Edge Installation and
Maintenance Guide
1-800-4 NORTEL
www.nortelnetworks.com
© 1999 Nortel Networks
P0908507 Issue 02
North American Regulations
Safety
Enterprise Edge equipment meets all applicable requirements of both the CSA
C22.2 No. 950-95 and UL-1950 Edition 3.
Risk of shock.
Ensure the computer is unplugged from the power socket and that any
telephone or network cables are unplugged before opening the computer.
Read and follow installation instructions carefully.
Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by
service personnel having appropriate training and experience necessary to
be aware of hazards to which they are exposed in performing a task and of
measures to minimize the danger to themselves or other persons.
Electrical shock hazards from the telecommunication network and AC mains
are possible with this equipment. To minimize risk to service personnel and
users, the Enterprise Edge system must be connected to an outlet with a
third-wire ground.
Service personnel must be alert to the possibility of high leakage currents
becoming available on metal system surfaces during power line fault events
near network lines. These leakage currents normally safely flow to Protective
Earth ground via the power cord. Therefore, it is mandatory that connection
to an earthed outlet is performed first and removed last when cabling to the
unit. Specifically, operations requiring the unit to be powered down must
have the network connections (central office lines) removed first.
Radio-frequency interference
Equipment generates RF energy.
This equipment generates, uses, and can radiate radio-frequency energy. If
not installed and used in accordance with the installation manual, it may
cause interference to radio communications. It has been tested and found to
comply with the limits for a Class A computing device pursuant to Part 15 of
the FCC Rules and with ICES.003, CLASS A Canadian EMI Requirements.
Operation of this equipment in a residential area is likely to cause
interference, in which case the user, at his or her own expense, will be
required to take whatever measures may be required to correct the
interference.
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Enterprise Edge Installation and Maintenance Guide
4 North American Regulations
Telecommunication registration
Enterprise Edge equipment meets all applicable requirements of both Industry
Canada CS-03 and US Federal Commission FCC Par t68 and has been registered
under files Industry Canada 332-5980 A and FCC AB6CAN-20705-KFE (key system), AB6CAN-20706-MF-E (hybrid system), and AB6CAN-23740PF-E (PBX system). Connection of the Enterprise Edge telephone system to the
nationwide telecommunications network is made through a standard network
interface jack that you can order from your local telecommunications company.
This type of customer-provided equipment cannot be used on party lines or coin
lines.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment. Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician.
Hearing-aid compatibility
Enterprise Edge telephones are hearing-aid compatible, as defined in Section
68.316 of Part 68 FCC Rules.
Electromagnetic compatibility
Enterprise Edge equipment meets all FCC Part 15, Class A radiated and conducted
emissions requirements.
Enterprise Edge does not exceed the Class A limits for radiated and conducted
emissions from digital apparatus as set out in the Radio Interference Regulations of
Industry Canada.
Enterprise Edge Installation and Maintenance Guide
P0908507 Issue 02
North American Regulations 5
Telephone company registration
It is usually not necessary to call the telecommunications company with
information on the equipment before connecting the Enterprise Edge system to the
telephone network. If the telecommunications company requires this information,
provide the following:
•
telephone number(s) to which the system will be connected
•
FCC registration number (on label affixed to Enterprise Edge)
•
universal service order code (USOC)
•
service order code (SOC)
•
facility interface code (FIC)
Use of a music source
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors and Publishers, or similar organization if
Radio or TV broadcasts are transmitted through the Music On Hold or Background
Music features of this telecommunication system.
Nortel Networks hereby disclaims any liability arising out of the failure to obtain
such a license.
Rights of the telecommunications company
If the Enterprise Edge system is causing harm to the telephone network, the
telecommunications company may discontinue service temporarily. If possible, the
telecommunications company will notify you in advance. If advance notice is not
practical, the user will be notified as soon as possible. The user will be given the
opportunity to correct the situation and informed of the right to file a complaint to
the FCC.
The telecommunications company may make changes in its facilities, equipment,
operations or procedures that could affect the proper functioning of the system. If
this happens, the telecommunications company will give you advance notice in
order for you to make any necessary modifications to maintain uninterrupted
service.
Repairs
In the event of equipment malfunction, all repairs to certified equipment will be
performed by an authorized supplier.
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Enterprise Edge Installation and Maintenance Guide
6 North American Regulations
Enterprise Edge Installation and Maintenance Guide
P0908507 Issue 02
Contents
North American Regulations 3
Safety 3
Radio-frequency interference 3
Telecommunication registration 4
Hearing-aid compatibility 4
Electromagnetic compatibility 4
Telephone company registration 5
Use of a music source 5
Rights of the telecommunications company 5
Repairs 5
Chapter 1
How to use this guide 15
Introduction 15
Organization of this guide 15
Symbols used in this guide 16
Enterprise Edge system components 17
Chapter 2
Components of the Enterprise Edge server 19
Hardware components 19
Enterprise Edge server components 19
Enterprise Edge telephony components 20
Enterprise Edge data networking components 21
Connection Ports 23
Enterprise Edge server LEDs 26
Software components 26
Enterprise Edge Integrated Solution software 27
Enterprise Edge Voice Messaging 27
Enterprise Edge Call Center 28
Enterprise Edge VoIP Gateway 28
Enterprise Edge TSP 28
Enterprise Edge Personal Call Manager 29
Enterprise Edge Call Detail Recording 29
Enterprise Edge Attendant Console 29
Enterprise Edge Integrated QoS Routing 29
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Enterprise Edge Installation and Maintenance Guide
8 Contents
Chapter 3
Chapter 4
Telephony Hardware Description 31
Media Services Card 31
Connection between the MSC and the media bay modules
Connection to optional equipment 32
Station media bay modules 34
16-port Digital Station Media Bay Module (EE-DSM 16)
32-port Digital Station Media Bay Module (EE-DSM 32)
Analog Station Media Bay Module (EE-ASM 8) 36
Trunk media bay modules 37
Digital Trunk Media Bay Module (EE-DTM) 38
Caller ID Trunk Media Bay Module (EE-CTM) 39
Telephones and adapters 41
M7100 41
M7208 41
M7310 41
M7324 41
M7410 41
Enterprise Edge central answering position (CAP) 42
Enterprise Edge Station Auxiliary Power Supply (SAPS)
Enterprise Edge Analog Terminal Adapter 2 (ATA 2) 42
Enterprise Edge Companion 42
31
34
35
42
Data Hardware Description 45
Modem card 45
LAN card 45
WAN card 45
How to install the Enterprise Edge system 47
Chapter 5
Installation Overview 49
Chapter 6
How to install the Enterprise Edge server 51
Introduction 51
Before you start 51
Preparation checklist 51
Packaging Checklist 51
Environment Checklist 52
Electrical requirements 52
Internal wiring requirements 53
Enterprise Edge server configurations 53
System equipment and supplies 54
Basic hardware 54
Optional equipment 54
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Contents 9
Enterprise Edge Companion equipment 55
Equipment for installing the Enterprise Edge system 55
Cables 55
Install the Enterprise Edge server in a rack 56
Attach the rack mounting bracket to the Enterprise Edge serve r56
Install the Enterprise Edge server in the rack 57
Install the Enterprise Edge server on a table or shelf 58
Chapter 7
Start the Enterprise Edge server 59
Check that the power is o n60
Change the power supply voltage 61
Chapter 8
Install the telephony hardware 63
Task overview 63
Connect the wiring65
Connect trunk media bay module wiring65
Connect station media bay module wiring 67
Install the telephones 72
Install digital and analog telephones 72
Install Companion wireless set s72
Install the emergency telephone 73
Install the Enterprise Edge central answering position (CAP )73
Install the Enterprise Edge Analog Terminal Adapter 2 74
Before Installation 74
Analog transmission parameters 75
Connect the Enterprise Edge ATA
277
Install the Enterprise Edge ATA 2 78
Configuration requirements for Enterprise Edge ATA 2 79
Enterprise Edge ATA 2 data communication 80
Install a Data Communication Device 81
Install other optional equipment 82
Auxiliary ringer (customer supplied) 82
External music source (customer supplied) 83
External paging system (customer supplied) 84
Chapter 9
Install Enterprise Edge Companion Wireless 85
Enterprise Edge Companion Wireless 85
Install Companion 86
Install remote power interconnect 86
Install Base Stations 95
Position a Base Station 95
Install a Base Station 96
Install portable telephones 98
Install external antennas and lightning surge protectors 99
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Enterprise Edge Installation and Maintenance Guide
10 Contents
Install procedures for outdoor antennas and lightning surge protectors
for the United States of America 100
Before you install an outdoor antenna (USA) 101
Install a lightning surge protector (USA) 102
Install procedures for outdoor antenna and lightning surge protectors for
Canada 103
Power up the system 108
Chapter 10
Install the Data Networking Hardware
Task overview 109
Connect wiring to the LAN card 109
Connect wiring to the WAN card 109
Connect wiring to the modem card 109
109
Chapter 11
Initializing the Enterprise Edge system 111
Setting the initial parameters using a null modem cable 112
Setting the initial parameters 112
Setting the initial parameters using an Ethernet crossover cable 114
Configuring your computer 114
Connecting the Ethernet crossover cable 115
Enterprise Edge Initialization 115
Programming the Enterprise Edge system 116
Enterprise Edge Software 117
Chapter 12
Enterprise Edge Software 119
Software applications 119
Next step 121
Programming your software 121
Software documentation 123
Chapter 13
Enterprise Edge Unified Manager software 125
Overview 125
Enterprise Edge Unified Manager requirements 126
Computer requirements 126
Browser requirements 126
Shutdown the Enterprise Edge server 127
Restart the Enterprise Edge serve r128
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Contents 11
Enterprise Edge server Hardware Upgrades and
Replacements 129
Chapter 14 Prepare the Enterprise Edge server to upgrade or replace a hardware
component 131
Overview 131
Special tool s131
Remove the connections132
Remove the Enterprise Edge server from a rack 133
Remove the cover from the Enterprise Edge server134
Remove the front cover 134
Chapter 15
Replacing memor y135
Overview 135
Replacing memory 135
Chapter 16
Replacing the clock/calendar batter y139
Overview 139
Removing the battery 139
Installing the new battery 140
Chapter 17
Replacing the hard disk 143
Overview 143
Removing the hard disk 143
Installing a new hard disk 145
Chapter 18
Replacing the fan147
Overview 147
Removing the fan 147
Installing a new fan 149
Chapter 19
Replacing the power supply 151
Overview 151
Removing the power supply 151
Installing a new power supply 152
Chapter 20
Replacing the main printed-circuit board 155
Overview 155
Removing the main printed-circuit board 155
Installing a new main printed-circuit board 157
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Enterprise Edge Installation and Maintenance Guide
12 Contents
Enterprise Edge telephony hardware upgrades
and replacements 159
Chapter 21
Upgrading or replacing telephony hardwar e161
Overview 161
Upgrading or replacing? 162
Chapter 22
Preparing for an upgrade 163
Module numbers 164
Offset 165
Assigning line numbers and extension numbers 166
Rules for assigning lines and trunks 166
Checking the switch setting on the existing media bay modules 166
Setting the switches on the media bay modules 168
Media bay module switch settings 169
Default switch settings 171
Chapter 23
Replacing the MSC 173
Remove the MSC 173
Install the MSPECs on the new MSC 174
Install the MSC 175
Chapter 24
Replacing the EE-CTM 177
Remove the EE-CTM 177
Set the switches on the new EE-CTM 181
Installing the EE-CTM 182
Chapter 25
Replacing the EE-DTM 185
Remove the EE-DTM 185
Set the switches on the new EE-DTM 189
Installing the EE-DTM 190
Chapter 26
Replacing the EE-DSM 16 193
Remove the EE-DSM 16 193
Set the switches on the new EE-DSM 16 197
Installing the EE-DSM 16 198
Chapter 27
Replacing the EE-DSM 32 201
Remove the EE-DSM 32 201
Set the switches on the new EE-DSM 32 205
Installing the EE-DSM 32 206
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Contents 13
Chapter 28
Replacing the EE-ASM 8 209
Remove the EE-ASM 8 209
Set the switches on the new EE-ASM 8 213
Installing the EE-ASM 8 214
Chapter 29
Replacing a telephone 217
Replacing telephones of the same type 217
Replacing telephones of different type s217
Status of the replaced telephone 217
Enterprise Edge data networking hardware
upgrades and replacements 219
Chapter 30
Overview of data networking hardware 221
Chapter 31
Replacing the modem card 223
Remove the modem card 223
Install the modem card 224
Chapter 32
Replacing the LAN card 227
Remove the LAN card 227
Install the LAN card 228
Chapter 33
Replacing the WAN card 231
Remove the WAN car d231
Install the WAN card 232
Troubleshooting and Maintenance 235
Chapter 34
Troubleshooting 237
Determining the cause of the problem 237
Hardware problems 237
The Enterprise Edge server does not function at all 238
Emergency telephone does not function 238
Enterprise Edge ATA 2 does not function 239
Preparing the Enterprise Edge server for trave l240
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Enterprise Edge Installation and Maintenance Guide
14 Contents
Chapter 35
Maintenance 241
Moving telephones 241
Running a Maintenance session to test a dead telephone 241
Appendix A: BIX overview 243
BIX tool 243
Operating the tool in the cut positi on244
Operate the tool in the no cut position245
BIX mount installation 246
BIX cable connection249
BIX label strips 259
Appendix B: Virtual network computing (VNC) 261
Installing the VNC viewer 261
Installing the telnet client 261
Using VNC 262
Starting the VNC application 262
Accessing the Enterprise Edge server desktop 262
Quitting VNC 263
Glossary 265
Index 295
Enterprise Edge Installation and Maintenance Guide
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How to use this guide
1
Introduction
The Enterprise Edge Installation and Maintenance Guide provides technical
information and procedures required by a technician to install the Enterprise Edge
system and perform different replacement and upgrade tasks. Use this guide during
and after an initial installation.
To use this guide, you must:
•
be a Nortel Networks installer with Enterprise Edge certification
•
know basic Nortel Networks terminology
Organization of this guide
The Enterprise Edge Installation and Maintenance Guide has seven sections that
cover:
Enterprise Edge system components — This section provides an overview and
functional description of Enterprise Edge hardware components.
Installing the Enterprise Edge system — This section provides the steps
necessary to install an Enterprise Edge system.
Enterprise Edge software — This section describes the software applications
available on the Enterprise Edge system.
Enterprise Edge server hardware upgrades and replacements — This section
provides the steps necessary for upgrading or replacing different components of the
Enterprise Edge system.
Enterprise Edge telephony hardware upgrades and replacements — This
section provides the steps necessary for upgrading or replacing the telephony
components of the Enterprise Edge system.
Enterprise Edge data networking hardware upgrades and replacements —
This section provides the steps necessary for upgrading or replacing the data
networking components of the Enterprise Edge system.
Troubleshooting and Maintenance — This section provides procedures for
finding and solving problems on the Enterprise Edge system.
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Enterprise Edge Installation and Maintenance Guide
16 How to use this guide
Symbols used in this guide
This guide uses symbols to draw your attention to important information. The
following symbols appear in this guide:
Caution Symbol
Alerts you to conditions where you can damage the equipment.
Danger Symbol
Alerts you to conditions where you can receive an injury.
Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.
Warning Symbol
Alerts you to conditions where you can cause the system to fail or work
improperly.
Tip Symbol
Alerts you to additional information that can help you perform a task.
Note: A Note alerts you to important information.
Alerts you to ground yourself before performing the maintenance
procedure.
Alerts you to remove the Enterprise Edge server power cord from the AC
outlet before performing the maintenance procedure.
Enterprise Edge Installation and Maintenance Guide
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Section I - Enterprise Edge
system components
• Components of the Enterprise Edge server
• Telephony Hardware Description
• Data Hardware Description
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18 Enterprise Edge system components
Enterprise Edge Installation and Maintenance Guide
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Components of the Enterprise Edge server
2
The Enterprise Edge system includes software and hardware components that
provide normal telephony technology, voice messaging, IP telephony and data
networking.
Note: Some of the components described in this document are not available in all
areas. Consult with your Nortel Networks Enterprise Edge dealer for
information about the availability of components.
Hardware components
The main component of the Enterprise Edge system is the Enterprise Edge server.
The Enterprise Edge server controls all tasks such as call processing, voice
messaging and data routing. The Enterprise Edge server also contains the telephony
and data networking components.
Figure 1 Enterprise Edge server
Enterprise Edge server components
The Enterprise Edge server is the main computing device. It includes:
•
Intel® Celeron™ 366 MHz
•
128 MB SDRAM
•
4.3 GB disk space
•
4 PCI slots
•
3 media bays
Intel is a registered trademark and Celeron is a trademark of Intel Corporation.
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Enterprise Edge Installation and Maintenance Guide
20 Components of the Enterprise Edge server
Enterprise Edge telephony components
The telephony components perform call processing. These components also
connect the Enterprise Edge server to the Public Switched Telephone Network
(PSTN) lines and the Enterprise Edge telephones.
MSC
The Media Services Card (MSC) is a PCI standard card which performs call
processing and media processing of the voice channels.
EE-CTM
The CLID Trunk Media Bay Module (EE-CTM) connects four analog CLID PSTN
lines to the Enterprise Edge system.
EE-DTM
The Digital Trunk Media Bay Module (EE-DTM) connects a standard digital PSTN
T1 or PRI line to the Enterprise Edge system.
EE-ASM 8
The Analog Station Media Bay Module (EE-ASM 8) connects eight analog
telephones to the Enterprise Edge system. It also connects analog telephony
equipment, such as a fax machine.
EE-DSM 16
The 16-port Digital Station Media Bay Module (EE-DSM 16) connects up to 16
Enterprise Edge digital telephones to the Enterprise Edge system.
EE-DSM 32
The 32-port Digital Station Media Bay Module (EE-DSM 32) connects up to 32
Enterprise Edge digital telephones to the Enterprise Edge system.
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Components of the Enterprise Edge server 21
Telephones and adapters
Telephones and adapters connect to the media bay modules installed in the
Enterprise Edge system. Enterprise Edge supports the following telephones and
adapters:
•
M7100 telephone
•
M7208 telephone
•
M7310 telephone
•
M7324 telephone
•
M7410 telephone
•
Analog Terminal Adapter 2
For a detailed description of the hardware components, refer to Telephony
Hardware Description on page 31.
Enterprise Edge data networking components
The data networking components connect the Enterprise Edge server to the local
area network (LAN) and the wide area network (WAN).
Modem card
The modem card is a V.90 modem. The Enterprise Edge server uses the modem to
send and receive data using the public telephone system.
LAN interface card
The LAN interface card is a 10/100 Base T Ethernet network interface card. The
Enterprise Edge server use the LAN interface card to connect to the local area
network.
WAN interface card
The WAN interface card is a network interface card that connects the Enterprise
Edge server to the wide area network. It has a T1 interface port and a sync port.
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22 Components of the Enterprise Edge server
Figure 2 shows the location of the hardware components in the Enterprise Edge
server. Nortel Networks recommends you know the location of the different
components before working with the system.
Figure 2 Enterprise Edge server interior components
Power supply
DIMM slots
Fan
Clock/calendar battery
Enterprise Edge Installation and Maintenance Guide
PCI card slots
Hard disk
Media bay modules
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Components of the Enterprise Edge server 23
Connection Ports
External devices, such as a laptop computer or printer, connect to the Enterprise
Edge server through the connection ports. Figure 3 shows the location of the
different connection ports.
Figure 3 Enterprise Edge server external points of connection
Mouse
Keyboard
USB
Monitor
Parallel
Serial
WAN
Modem
MSC
LAN
Serial
The Enterprise Edge server is equipped with one serial port that supports
asynchronous serial data communication. The port has a male DB-9 connector and
supports all standard baud rates (9600 default). You use the serial port to connect
serial devices, such as a laptop computer.
Table 1 Serial port connections
Pin
1
2
6
P0908507 Issue 02
3
7
4
8
5
9
Signal
1
Data Carrier Detect (DCD)
2
Serial data in (RX)
3
Serial data out (TX)
4
Data Terminal Ready (DTR)
5
Ground
6
Data Set Ready (DSR)
7
Request to Send (RTS)
8
Clear to Send (CTS)
9
Ring Indicator (RI)
Enterprise Edge Installation and Maintenance Guide
24 Components of the Enterprise Edge server
Parallel
The Enterprise Edge server is equipped with one parallel printer that features a
female DB-25 connector. This version of Enterprise Edge does not support the
parallel port.
Table 2 Parallel port connections
Pin
13 12 11 10
9
8
7
6
5
4
3
2
25 24 23 22 21 20 19 18 17 16 15 14
Enterprise Edge Installation and Maintenance Guide
1
Signal
1
STROBE
2
Parallel Data 0 (PD0)
3
Parallel Data 1 (PD1)
4
Parallel Data 2 (PD2)
5
Parallel Data 3 (PD3)
6
Parallel Data 4 (PD4)
7
Parallel Data 5 (PD5)
8
Parallel Data 6 (PD6)
9
Parallel Data 7 (PD7)
10
Acknowledge (ACK)
11
BUSY
12
PERROR
13
SELECT
14
AUDOFD
15
FAULT
16
INIT
17
SLCTIN
18
GND
19
GND
20
GND
21
GND
22
GND
23
GND
24
GND
25
GND
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Components of the Enterprise Edge server 25
Keyboard and mouse
The Enterprise Edge server is equipped with one keyboard port and one mouse port.
This version of Enterprise Edge does not support the keyboard or mouse.
Table 3 Keyboard and mouse port connections
Pin
5
6
3
4
1
2
Signal
1
Data
2
Not connected
3
Ground
4
+5 Volts
5
Clock
6
Not connected
Monitor
The Enterprise Edge server is equipped with one monitor port. This version of
Enterprise Edge does not support the monitor port.
Table 4 Monitor port connections
Pin
5
10
15
1
6
11
Signal
1
Red
2
Green
3
Blue
4
Not connected
5
Ground
6
Ground
7
Ground
8
Ground
9
Fused VCC
10
Ground
11
Not connected
12
DDC_SDA
13
Horizontal SYNC
14
Vertical SYNC
15
DDC_SCL
USB Universal Serial Bus
The Enterprise Edge server is equipped with two USB ports. This version of
Enterprise Edge does not support the USB port.
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26 Components of the Enterprise Edge server
Enterprise Edge server LEDs
There are 10 LEDs on the front of the Enterprise Edge server. Table 5 describes the
use of each of the LEDs.
Table 5 Enterprise Edge server LEDs
LED Label
Power
Description
The Power LED lights when the Enterprise Edge server has power.
Disk
The Disk LED lights when the Enterprise Edge server accesses the hard drive.
Status
The Status LED lights when the Enterprise Edge system is operating correctly.
1
This LED is not used in this version of Enterprise Edge.
2
This LED is not used in this version of Enterprise Edge.
3
This LED is not used in this version of Enterprise Edge.
4
This LED is not used in this version of Enterprise Edge.
5
This LED is not used in this version of Enterprise Edge.
6
This LED is not used in this version of Enterprise Edge.
7
This LED is not used in this version of Enterprise Edge.
Software components
The Enterprise Edge system provides a number of software applications. Some of
these applications work immediately after you install the Enterprise Edge system.
To use other applications, you must enable the application using software key
codes. A software keycode is a password number provided to the installer. The
Enterprise Edge applications available are:
•
Enterprise Edge Integrated Solution software
•
Enterprise Edge Voice Messaging
•
Enterprise Edge Call Center
•
Enterprise Edge VoIP Gateway
•
Enterprise Edge TSP
•
Enterprise Edge Personal Call Manager
•
Enterprise Edge Call Detail Recording
•
Enterprise Edge Attendant Console
•
Enterprise Edge Integrated QoS Routing
For more information about the software application packaging, refer to Software
applications on page 119.
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Components of the Enterprise Edge server 27
Enterprise Edge Integrated Solution software
Enterprise Edge Integrated Solution software supplies standard telephony operating
features that provide integrated communications on desktops. This software also
provides:
•
Enterprise Edge Companion
•
Programming, administration and maintenance
Enterprise Edge Companion
The Enterprise Edge Companion software provides wireless functionality without
losing the advantages of the wireline system. With Enterprise Edge Companion,
users can have one telephone number and receive all calls on both their desk
telephone and their portable.
Programming, administration and maintenance
The Enterprise Edge Unified Manager software provides programming,
administration and maintenance. Enterprise Edge Unified Manager provides a
series of windows and menus that allow you to navigate through the different areas
of the application and easily enter information and program the system.
Enterprise Edge Voice Messaging
Enterprise Edge Voice Messaging provides the following features:
•
Voice messaging
•
Enterprise Edge Auto Attendant
•
Custom Call Routing (CCR)
•
Enterprise Edge Message Networking
•
Enterprise Edge Unified Messaging
Voice messaging
Enterprise Edge Voice Messaging records incoming messages and stores them in a
mailbox for easy retrieval. Each Enterprise Edge telephone in your system can have
a mailbox and a personal greeting.
Enterprise Edge Auto Attendant
Enterprise Edge Auto Attendant answers your business calls, 24 hours a day, with
a Company Greeting. A voice prompt then provides callers a menu of options to
direct their call by selecting a digit on the dialpad.
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28 Components of the Enterprise Edge server
Custom Call Routing (CCR)
CCR replaces the Auto Attendant menu with a custom CCR Home Menu. This
menu provides callers a wider range of call routing options and access to submenus
and information messages. CCR allows you to determine the menu options and
record the voice prompts that guide callers along call paths.
Enterprise Edge Message Networking
Enterprise Edge Message Networking includes General Networking parameters,
Voice Profile for Internet Mail (VPIM) parameters, Audio Messaging Interchange
Specification (AMIS) specific parameters and AMIS Site Administration. For more
information about Message Networking, refer to the Enterprise Edge Message
Networking Set Up and Operation Guide.
Enterprise Edge Unified Messaging
Enterprise Edge Unified Messaging consists of three features:
•
Enterprise Edge Unified Messaging allows you to create and receive
messages on your personal computer.
•
Enterprise Edge Personal Mailbox Manager allows you to change mailbox
features and functions such as mailbox initialization and target attendant, record
greetings, and set up and maintain off-premise message notification.
•
Enterprise Edge Operator Manager allows you to change the Operator
password, change business status, enable or disable the system attendant and
enable or disable the Call Answer feature.
Enterprise Edge Call Center
The Enterprise Edge Call Center is an Automatic Call Distribution (ACD) system
designed to handle incoming calls. Enterprise Edge Call Center answers incoming
calls and routes these calls to available agents. If there are no available agents, the
callers hear ACD greetings.
Enterprise Edge VoIP Gateway
Enterprise Edge VoIP Gateway allows you to use IP telephony. VoIP Gateway
converts the voice in a call into a packet format that can be sent over an intranet.
With Enterprise Edge VoIP Gateway, you can make telephone calls over any
intranet connected to the Enterprise Edge system.
Enterprise Edge TSP
Enterprise Edge TSP is the interface between the Enterprise Edge system and
Microsoft® TAPI. This interface allows you to use TAPI applications on the
Enterprise Edge system. For more information, refer to Enterprise Edge TSP Server
Configuration Guide.
Microsoft is a registered trademark of Microsoft Corporation.
Enterprise Edge Installation and Maintenance Guide
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Components of the Enterprise Edge server 29
Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager is a TAPI application that provides First
Party Call Control for your telephone. For more information, refer to Enterprise
Edge Personal Call Manager User Guide.
Enterprise Edge Call Detail Recording
The Enterprise Edge Call Detail Recording software records call activity. When
your company makes or receives a call, Enterprise Edge Call Detail Recording
records the information about the call in Call Records.
Enterprise Edge Attendant Console
Enterprise Edge Attendant Console uses a graphical user interface to provide
centralized call management.
Enterprise Edge Integrated QoS Routing
Enterprise Edge Integrated QoS Routing is a router that controls the interface
between the Enterprise Edge system and the local area network, wide area network,
and internet.
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Telephony Hardware Description
3
The main telephony hardware components of the Enterprise Edge system are the:
•
Media Services Card
•
Station media bay modules
•
Trunk media bay modules
•
Telephones and adapters
The Media Services Card, station media bay modules and trunk media bay modules
are factory installed in the Enterprise Edge server. The telephones and adapters
connect to the Media Services Card and the media bay modules.
Media Services Card
The Enterprise Edge Media Services Card (MSC) is a PCI standard card which
performs call processing and media processing of the voice channels. The MSC has
four media services processor expansion cards (MSPECs) installed, which provide
DSP resource control. For more information on MSPECs, refer to Media services
processor expansion cards (MSPECs) on page 34.
The MSC also provides the following functions.
•
Connection between the MSC and the media bay modules
•
Connection to optional equipment
Figure 4 Media Services Card
MSPEC installed here
DS256 interfaces
Hub connect
Miniature jacks
Connection between the MSC and the media bay modules
The MSC has four DS256 interfaces to connect to the media bay modules installed
in the server. The DS256 connectors are 2 x 5 pin headers located along the top edge
of the MSC. A 10-conductor ribbon cable connects the MSC to the media bay
modules.
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Connection to optional equipment
The MSC has four 3.5 mm (1/8 inch) miniature jacks, located on the faceplate.
These jacks are standard miniature stereo (3-conductor) jacks. You use these
miniature jacks to connect the following optional equipment:
•
Music on hold input
•
Page output
•
Page relay
•
Auxiliary ringer
Figure 5 MSC optional equipment miniature jacks
Auxiliary ringer
Page relay
Page output
Music on hold input
External equipment connected to these interfaces must be SELV.
All four interfaces are Safety Extra Low Voltage (SELV) and the external
equipment connected to these interfaces must be SELV. If these interfaces are not
SELV, you must use external line isolation units (LIU).
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Music on hold input
The Enterprise Edge server uses the Music on hold input to connect an external
music source that supplies a signal to held lines (music on hold) or telephone
speakers (background music). The input source can be any available radio or music
source approved for connection to the network. The following specifications apply
to the Music on hold input:
•
Nominal input impedance is 3.3 kilohms.
•
Nominal sensitivity of this interface returned to digital encoded PCM is
-22 dBm0 for a 0.25 V rms input signal.
•
The input is limited so that the encoded analog content at the digital interface to
the network will not exceed -12 dBm when averaged over any 3 second interval.
•
The maximum non-clipped input level is 1 V rms.
•
The interface is protected against ringing cross.
The music source connects to the tip and sleeve terminals of the miniature jack. The
sleeve terminal of the jack connects to ground. You can use either a mono or stereo
plug to connect the music source. However, the Music on hold input only accepts a
mono input.
Page output
The Enterprise Edge server uses the page output to connect an internally generated
voice paging signal to an external paging amplifier (customer supplied). This signal
is transformer coupled and is floating with respect to earth ground. The signal has
a nominal source impedance of 600 ohms. The output level is 0 dBm0 with
reference to 600 ohms, for a PCM encoded signal at 0 dBM. There is no dc voltage
across the page output terminals.
The page output uses the tip and ring terminals of the jack. The sleeve terminal of
the jack connects to ground. You must use a stereo plug to connect the page signal
output.
Page relay
When you use the page signal output jack to connect an external paging amplifier,
you also use the page relay jack. The page relay jack connects a floating relay
contact pair. The Enterprise Edge server uses this jack to control the external paging
amplifier. The contact pair has a switch capacity of 50 mA (non-inductive) at 40 V
(maximum). You must remove any inductive load on the output.
The sleeve of the jack connects to ground. The page relay contacts connect to the
tip and ring terminals of the jack. You must use a stereo plug to connect the page
relay.
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Auxiliary ringer
The Enterprise Edge server uses the auxiliary ringer jack to control the cadence of
an auxiliary ringer (customer supplied). You must use this output in a low current,
low voltage application only. Do not use this output for switching the auxiliary
ringer directly. The contact pair has a switch capacity of 50 mA (non-inductive) at
40 V (maximum). You must remove any inductive load on the output.
The sleeve of the jack connects to ground. The auxiliary ringer connects to the tip
and ring terminals of the jack. You must use a stereo plug to connect the auxiliary
ringer.
Media services processor expansion cards (MSPECs)
Each application uses DSP resources. The MSPECs control the DSP resources.
The MSC has four MSPECs installed. The MSPECs provide expansion capability
for Enterprise Edge Voice Messaging and Enterprise Edge Unified Messaging.
Station media bay modules
Station media bay modules connect to telephones and analog telecommunication
devices. The Enterprise Edge system includes the following station media bay
modules:
•
16-port Digital Station Media Bay Module (EE-DSM 16)
•
32-port Digital Station Media Bay Module (EE-DSM 32)
•
Analog Station Media Bay Module (EE-ASM 8)
16-port Digital Station Media Bay Module (EE-DSM 16)
The EE-DSM 16 connects up to 16 Enterprise Edge telephones to the Enterprise
Edge server. Figure 6 shows a diagram of the EE-DSM 16.
Each EE-DSM 16 has two LEDs on the faceplate labelled as follows:
•
Power (indicates operating status)
•
Status (indicates hardware status)
For more information about the LED states, refer to Check that the power is on on
page 60.
The EE-DSM 16 has one amphenol connector on the faceplate. For details on the
EE-DSM 16 wiring, refer to Connect station media bay module wiring on page 67.
The back of the EE-DSM 16 has a DS256 connector that connects to the MSC using
a 10-conductor ribbon cable. The back of the EE-DSM 16 also has a power
connector that connects power to the module. A set of DIP switches define the
extension numbers used by the EE-DSM 16.
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For more information about setting DIP switches, refer to Preparing for an upgrade
on page 163.
Figure 6 EE-DSM 16
Front view
Power LED
Status LED
Amphenol
connector
Rear view
DS256 connector
DIP switches
power connector
32-port Digital Station Media Bay Module (EE-DSM 32)
The EE-DSM 32 connects up to 32 Enterprise Edge telephones to the Enterprise
Edge server. Figure 7 shows a diagram of the EE-DSM 32.
Each EE-DSM 32 has two LEDs on the faceplate labelled as follows:
•
Power (indicates working status)
•
Status (indicates hardware status)
For more information about the LED states, refer to Check that the power is on on
page 60.
The EE-DSM 32 has two amphenol connectors on the faceplate. For details on the
EE-DSM 32 wiring, refer to Connect station media bay module wiring on page 67.
The back of the EE-DSM 32 has a DS256 connector that connects to the MCS using
a 10-conductor ribbon cable. The back of the EE-DSM 32 also has a power
connector that connects power to the module. A set of DIP switches define the
extension numbers used by the EE-DSM 32.
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For more information about setting DIP switches, refer to Preparing for an upgrade
on page 163.
Figure 7 EE-DSM 32
Front view
Power LED
Status LED
Amphenol
connectors
Rear view
DS256 connector
DIP switches
power connector
Analog Station Media Bay Module (EE-ASM 8)
The EE-ASM 8 connects up to eight analog telecommunication devices. These
devices can be standard home telephones, cordless telephones, FAX machines,
answering machines or modems. The maximum speed for a modem connection is
28.8 kbit/s. Figure 8 shows a diagram of the EE-ASM 8.
The EE-ASM 8 has two LEDs on the faceplate labelled as follows:
•
Power (indicates working status)
•
Status (indicates hardware status)
For more information about the LED states, refer to Check that the power is on on
page 60.
The EE-ASM 8 has one amphenol connector on the faceplate. For details on the
EE-ASM 8 wiring, refer to Connect station media bay module wiring on page 67.
The back of the EE-ASM 8 has a DS256 connector that connects to the MSC using
a 10-conductor ribbon cable. The back of the EE-ASM 8 also has a power connector
that connects power to the module. A set of DIP switches define the extension
numbers used by the EE-ASM 8.
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For more information about setting DIP switches, refer to Preparing for an upgrade
on page 163.
Figure 8 EE-ASM 8
Front view
Power LED
Status LED
Amphenol
connector
Rear view
DS256 connector
DIP switches
power connector
Trunk media bay modules
Trunk media bay modules connect telecommunications trunks to the Enterprise
Edge system. The following types of trunk media bay modules are available:
•
Digital Trunk Media Bay Module (EE-DTM)
•
Caller ID Trunk Media Bay Module (EE-CTM)
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Digital Trunk Media Bay Module (EE-DTM)
The EE-DTM (or Digital Trunk Interface) is a trunk module that connects a
standard digital PSTN T1 or PRI line to the Enterprise Edge system. With an
EE-DTM you can add up to 24 digital telephone lines to the Enterprise Edge
system. Figure 9 shows a diagram of the EE-DTM.
The EE-DTM has a number of status LEDs. For information about these LEDs,
refer to EE-DTM LED functions on page 39.
The front faceplate of the EE-DTM has a RJ48C connector that connects the
EE-DTM to the service provider’s connection point. The front faceplate also has a
set of Loopback connectors you use to run loopback tests. For details on loopback
tests, refer to the Enterprise Edge Programming Operations Guide.
The back of the EE-DTM has a DS256 connector that connects to the MSC using a
10-conductor ribbon cable. The back of the EE-DTM also has a power connector
that connects power to the module. A set of DIP switches define the line numbers
used by the EE-DTM.
For more information about setting DIP switches, refer to Preparing for an upgrade
on page 163.
Figure 9 EE-DTM
Front view
Power LED
Status LED
In Service LED
Loopback Test LED
Continuity Loopback
Receive LEDs
Transmit LEDs
Loopback
RJ48C digital telephone line connector
Rear view
DS256 connector
DIP switches
power connector
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EE-DTM LED functions
The EE-DTM LED functions are:
•
Power: A steady green LED on indicates that the DTM is receiving +5 Volts.
•
Status: A steady green LED on indicates there is data communication between
the EE-DTM and the MSC card.
•
In Service LED
•
Loopback
•
Receive Alarm
•
Receive Error
•
Transmit Alarm
•
Transmit Error
All LEDs flashing continuously indicates that the EE-DTM is initializing. For more
information about the LED states, refer to Check that the power is on on page 60.
Caller ID Trunk Media Bay Module (EE-CTM)
The EE-CTM connects up to four analog CLID PSTN lines to the Enterprise Edge
server. The auxiliary port permits the connection of a 33.6+ kbit/s modem, FAX
machine or single line analog telephone to line 1. When the auxiliary device is using
line 1, the Enterprise Edge server does not allow other Enterprise Edge telephones
to use line 1. When you connect a single line analog telephone to the auxiliary port,
you can use it as an emergency telephone. Figure 10 shows a diagram of the
EE-CTM.
Each EE-CTM has two LEDs on the faceplate labelled as follows:
•
Power (indicates working status)
•
Status (indicates hardware status)
For more information about the LED states, refer to Check that the power is on on
page 60.
The back of the EE-CTM has a DS256 connector that connects to the MSC using a
10-conductor ribbon cable. The back of the EE-CTM also has a power connector
that connects power to the module. A set of DIP switches define the line numbers
used by the EE-CTM.
For more information about setting DIP switches, refer to Preparing for an upgrade
on page 163.
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Figure 10 EE-CTM
Front view
Power LED
Status LED
Line 1
Aux
Line 2
Line 3
Line 4
Rear view
DS256 connector
DIP switches
power connector
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Telephony Hardware Description 41
Telephones and adapters
The following telephones and adapters are available with the Enterprise Edge
system.
•
M7100
•
M7208
•
M7310
•
M7324
•
M7410
•
Enterprise Edge central answering position (CAP)
•
Enterprise Edge Analog Terminal Adapter 2 (ATA 2)
•
Enterprise Edge Companion
M7100
The Enterprise Edge M7100 provides basic telephone coverage. It has a single line
display and one memory button without an indicator.
M7208
The Enterprise Edge M7208 telephone has a single line display and eight memory
buttons with indicators.
M7310
The Enterprise Edge M7310 telephone has a two line display with three display
buttons, 10 memory buttons with indicators and 12 double memory buttons without
indicators. With the 12 double memory buttons, you can access up to 24 additional
features or autodial numbers.
M7324
The Enterprise Edge M7324 telephone has a two line display with three display
buttons and 24 memory buttons with indicators. With the 24 memory buttons you
can access any combination of lines, features and autodial numbers. You can attach
two CAP modules to the M7324. Additional CAP modules give you call coverage
for many lines and provide space for additional features.
M7410
The Enterprise Edge M7410 telephone is a cordless telephone with the same
features as the M7310.
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Enterprise Edge central answering position (CAP)
The CAP is a module you connect to an M7324 telephone that provides 48
additional memory buttons. These memory buttons add additional features or
autodial numbers or show a busy or idle status for up to 48 more telephones. You
can connect up to two CAP modules to any M7324 telephone. You need one Station
Auxiliary Power Supply (SAPS) for every M7324 telephone that has CAP modules.
Enterprise Edge Station Auxiliary Power Supply (SAPS)
The SAPS extends the loop length between a telephone or terminal and the
Enterprise Edge server from 1,000 to 2,600 feet. You must use a dedicated cable to
connect the two locations.
The SAPS is also provides power for the Enterprise Edge central answering
position (CAP) module.
Enterprise Edge Analog Terminal Adapter 2 (ATA 2)
The Enterprise Edge ATA 2 converts digital signals to analog signals to allow
communication with analog devices such as FAX machines, modems and
answering machines. The ATA 2 supports a maximum transmission rate of 28.8
Kbit/s. With a single line telephone, the ATA 2 supports Off-Premises Extension
(OPX) or a long loop configuration. For more information, refer to Enterprise Edge
Analog Terminal Adapter 2 Installation Guide.
Enterprise Edge Companion
The hardware components which provide mobility functionality are:
•
Companion Base Station
•
C3050 Portable Handset
•
Remote Power Interconnect (RPI) Unit
Companion Base Station
The Companion base station transmits and receives signals between the Enterprise
Edge server and portable handsets. Install the base stations on walls or ceilings.
Each base station provides radio coverage for a maximum of 32 cells.
C3050 Portable Handset
The C3050 CT2 Plus portable handset is available in Canada only. The Etiquette
C3050 portable handset is available in the USA only. You can assign the C3050
Portable Handset a separate telephone number or the same telephone number as the
person’s desktop telephone. It supports basic features such as call forward, call
transfer, conferencing and visual message waiting indication.
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Remote Power Interconnect (RPI) Unit
The RPI provides remote power for Base Station support. There are two types of
RPIs: RPI-8 that supports up to eight Base Stations and RPI-16 that supports up to
16 Base Stations.
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Data Hardware Description
4
The main data hardware components of the Enterprise Edge system are the:
•
Modem card
•
LAN card
•
WAN card
The modem card, LAN card and WAN card are factory installed in the Enterprise
Edge server.
Modem card
The modem card is a V.90 interface modem. This modem connects the Enterprise
Edge server to the public switched telephone network. You can use this connection
to manage the Enterprise Edge system from a different location. You also use this
card as a dial in backup for the Enterprise Edge Integrated QoS Routing.
LAN card
The LAN card connects the Enterprise Edge server to the Local Area Network
(LAN). This card is a 10/100 Base T Ethernet Network Interface Card.
WAN card
The WAN card connects the Enterprise Edge server to the Wide Area Network
(WAN). This card connects to a T1 PSTN line and supports two integrated T1
DSU/CSUs.
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Enterprise Edge Installation and Maintenance Guide
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Section II - How to install the
Enterprise Edge system
• Installation Overview
• How to install the Enterprise Edge server
• Start the Enterprise Edge server
• Install the telephony hardware
• Install Enterprise Edge Companion Wireless
• Install the Data Networking Hardware
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Installation Overview
5
To install the Enterprise Edge server, you must:
Install the Enterprise Edge server
The Enterprise Edge server is the main computing device in the Enterprise Edge
system. It also contains the telephony and data networking components. For
instructions on how to install the Enterprise Edge server, refer to How to install the
Enterprise Edge server on page 51.
Install the Enterprise Edge telephony components
The telephony components of the Enterprise Edge system provide call processing
functions and connection to the public telephone system. For instructions on how to
install the telephony components, refer to Install the telephony hardware on page
63.
Install the Enterprise Edge data networking components
The data networking components of the Enterprise Edge system provide network
connection to your local area network (LAN) and your wide area network (WAN).
For instructions on how to install the data networking components, refer to Install
the Data Networking Hardware on page 109.
Install the Enterprise Edge software
The Enterprise Edge software provides features such as call processing, voice
messaging and data routing. For instruction on how to install the software, refer to
Enterprise Edge Software on page 119.
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How to install the Enterprise Edge server
6
Introduction
This section describes how to install the Enterprise Edge system and prepare it for
operation.
Before you start
Before you start the installation, ensure that you:
•
read this guide and understand the installation process
•
check that all conditions are met in the checklists
Preparation checklist
Identify the required resources (number and type of trunks and number and
type of telephones).
Check that your Enterprise Edge server has the minimum requirements. Refer
to Enterprise Edge server configurations on page 53.
Check that you have all the equipment and supplies you need to install the
system.
Determine the location for the Enterprise Edge server, telephones, and other
equipment based on spacing and electrical requirements. For more
information about spacing and electrical requirements, refer to the
documentation shipped with your hardware.
Order the required trunks from the central office.
Packaging Checklist
Make sure the package you received contains the following items:
Enterprise Edge server
Enterprise Edge server rack mounting bracket
rubber feet
AC power cord
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Environment Checklist
The installation area must be:
at least 4 m (approximately 13 feet) from equipment such as photocopiers,
electrical motors and other equipment that can produce electromagnetic, radio
frequency and electrostatic interference
within 1.5 m (approximately 5 feet) of a three wire grounded electrical outlet
clean, free of traffic and excess dust, dry and well ventilated
temperature between 0°C and 35°C (32°F and 95°F)
between 20% and 80% non-condensing relative humidity
available space in an equipment rack or on a table that is capable of
supporting the Enterprise Edge server
a minimum of 46 cm (approximately 18 inches) from the floor
Note: The distance from the floor to the installation area must be enough to
prevent water damage.
Electrical requirements
non-switched, unobstructed outlet within 1.5 m (5 ft) of the Enterprise Edge
server.
dedicated 110 V - 120 V ac nominal, 50/60 Hz, 15 A minimum service with a
third wire safety ground. The third wire safety ground provides shock
protection and avoids electromagnetic interference.
Risk of electric shock.
The safety of this product requires connection to an outlet with a third wire
ground. Use only with a three wire power cord and outlet.
Check ground connections.
Ensure that the electrical ground connections of the power utility, telephone
lines and internal metal water pipe system, if present, are connected
together. If these ground connection are not connected together, contact the
appropriate electrical inspection authority. Do not try to make the
connections yourself.
The Enterprise Edge server power cord is 1.5 m (5 ft) long. You can connect
the server to a power bar with a maximum length of 2 meters (6.5 ft),
including power bar. You must use a power bar approved by an appropriate
National Test Body, with a third wire ground. Do not use an extension cord
between the server and the power bar, or between the power bar and the
electrical outlet.
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Internal wiring requirements
Digital loop
one, two or three twisted-pair cable(s) per telephone
dc loop resistance of less than 64 Ω
cable length (0.5 mm or 24 AWG) less than 300 m (975 ft)
use of a station auxiliary power supply (SAPS) for loops 300 m (975 ft) to
1200 m (3900 ft). The SAPS must be a Class 2 power source that is approved
by an appropriate National Test Body.
no bridge taps
Analog loop
maximum dc loop resistance of 208 Ω
maximum cable length (0.5 mm or 24 AWG) of 1220 m (4000 ft)
Enterprise Edge server configurations
Table 6 and Table 7 show the Enterprise Edge server configurations available. You
can identify your configuration by the number and type of media bay modules
installed.
Table 6 Enterprise Edge server configuration available in North America
Configurations
8 x 16
2 LAN
8 x 16
WAN
8 x 32
2 LAN
8 x 32
WAN
28 x 32
2 LAN
28 x 32
WAN
24 x 64
2 LAN
24 x 64
WAN
48 x 32
2 LAN
Modem card
1
1
1
1
1
1
1
1
1
LAN card
2
1
2
1
2
1
2
1
2
1
WAN card
EE-CTM
2
2
1
2
2
EE-DTM
1
1
1
1
1
1
1
1
2
EE-ASM 8
EE-DSM 16
1
1
EE-DSM 32
1
1
1
1
2
2
1
64
64
32
24
24
48
Maximum
number of
telephones
16
16
32
32
32
32
Maximum
number of
analog trunks
8
8
8
8
4
4
24
24
Maximum
number of
digital trunks
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Table 7 Enterprise Edge server configurations available outside of North America
Configurations
LAN card
8 x 16
LAN
8 x 16
WAN
16 x 32
LAN
16 x 32
WAN
38 x 32
LAN
38 x 32
WAN
30 x 64
LAN
30 x 64
WAN
60 x 32
LAN
2
2
2
2
2
2
2
2
2
1
WAN card
1
EE-BRIM S/T
1
1
2
1
2
EE-DTM
1
EE-DSM 16
1
1
1
1
1
1
1
2
1
EE-DSM 32
1
1
1
1
2
2
1
64
64
32
30
30
60
Maximum
number of
telephones
16
16
32
32
32
32
Maximum
number of
analog trunks
8
8
16
16
8
8
30
30
Maximum
number of
digital trunks
System equipment and supplies
Use the following checklists to check that you have all the required equipment.
Basic hardware
Enterprise Edge server
Enterprise Edge telephones
M7100
M7208
M7310
M7324
M7410
Optional equipment
station auxiliary power supply (SAPS)
central answering position (CAP) module
Enterprise Edge Analog Terminal Adapter 2 (ATA 2)
uninterruptible power supply (UPS)
analog emergency telephone
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Enterprise Edge Companion equipment
Enterprise Edge C3050 CT2 Plus (Canada only)
Base Station kit
Handsets (C3050)
Battery packs (NiCad 450 hours)
Battery packs (NiCad 600 hours)
Enterprise Edge C3050 Etiquette (USA only)
Base Station kit
Handsets (C3050)
Battery packs (NiCad 450 hours)
Battery packs (NiCad 600 hours)
High capacity battery charger
Other Companion equipment
Holster
Holster clip
Headset
Headset - “over the head”
Equipment for installing the Enterprise Edge system
For the installation, you need the following equipment:
rack mounting bracket
four rubber feet
Phillips screwdriver #2
flat blade screwdriver
pliers
antistatic grounding strap
connecting tool
surge protector (recommended)
Cables
25-pair cable with amphenol connectors
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Install the Enterprise Edge server in a rack
The Enterprise Edge server installs in a standard 19" equipment rack. You can
install the Enterprise Edge server in the same rack as your other networking and
telecommunications equipment.
CAUTION
When installing the Enterprise Edge server in a rack, do not stack units directly
on top of one another in the rack. Secure each unit to the rack with the
appropriate mounting brackets. Mounting brackets cannot support multiple
units.
CAUTION
Refer to Environment Checklist for acceptable environmental conditions before
selecting a location for the Enterprise Edge server.
Attach the rack mounting bracket to the Enterprise Edge server
1. Place the Enterprise Edge server on a table.
2. Align the screw holes between the Enterprise Edge server and the right rack
mounting bracket.
3. Fasten the bracket to the Enterprise Edge server using four screws.
4. Align the screw holes between the Enterprise Edge server and the left rack
mounting bracket.
5. Fasten the bracket to the Enterprise Edge server using four screws.
Caution
Only use the screws that came with the rack mounting bracket. Do not
replace screws. Other screws can damage the Enterprise Edge server.
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Figure 11 Attach the rack mounting bracket to the Enterprise Edge server
Install the Enterprise Edge server in the rack
1. Determine the location in the rack you want to install the Enterprise Edge
server.
2. Position the Enterprise Edge server in the rack.
3. Align the holes in the rack mounting bracket with the holes in the rails.
4. Fasten the rack mounting brackets to the rack using four screws (not
supplied).
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Figure 12 Fasten the Enterprise Edge server to the rack
Install the Enterprise Edge server on a table or shelf
You can install the Enterprise Edge server on any surface that can support the
weight of the unit.
CAUTION
Refer to Environment Checklist for acceptable environmental conditions before
selecting a location for the Enterprise Edge server.
To install the Enterprise Edge server on a table or shelf:
1. Attach a rubber foot to the four corners on the bottom of the Enterprise Edge
server.
2. Position the Enterprise Edge server on the table or shelf. Make sure you leave
enough space around the unit for ventilation and access to the cables.
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7
To start the Enterprise Edge server:
1. Make sure the power supply is set to the voltage available at your electrical
outlet.
CAUTION
This unit is set at the factory to use 1 15volts AC. Failure to change the
power supply voltage setting when using 230 volts AC will damage the unit
beyond repair. For information about changing the power supply voltage,
refer to Change the power supply voltage on page 61.
2. Check all wiring before turning the system power on. Do not connect central
office line cables to the Enterprise Edge system until after turning the system
power on.
3. Connect the Enterprise Edge server power cord to an electrical outlet that is a
non-switchable, third wire ground AC outlet.
If you are using a power bar, plug the power cords into the power bar and
connect the power bar to the AC outlet.
Do not fasten power supply cords.
Do not fasten the Enterprise Edge server power supply cord to any building
surface, including the backboard.
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Check that the power is on
After you connect power to the Enterprise Edge server, the LEDs on the faceplate
of the modules light. Telephones and lines can take 5 minutes to initialize.
There are two LEDs on the faceplate:
•
Power (indicates working status)
•
Status (indicates hardware status)
Table 8 LED states
Power
Status
Details
Off
Off
No power applied to the module or failure of module power
converter
On
Off
Field Programmable Gate Array (FPGA) not downloaded which
indicates that the MSC has not started correctly.)
On
Blinking
Operation problem exists
• no DS256 link detected
• DS256 frame alignment lost
• Bandwidth not allocated
• Module is in maintenance state
Note: DS256 is the bus that connects the media bay modules to
the MSC.
Blinking
Blinking
Hardware problem
• partial failure of power converter
• thermal overload
• fan failure
On
On
Module is ready to operate
Tips
During system initialization, the system performs diagnostics on the
hardware configuration size and installation.
If the power fails, your system data is retained.
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Change the power supply voltage
The power supply on the Enterprise Edge server is set at the factory to operate at
115 volts. If you plan to use 115 volts to power the Enterprise Edge server, do not
change the voltage switch. If you plan to use 230 volts, you must change the power
supply voltage setting before connecting power to the Enterprise Edge server.
To change the power supply setting:
1. Shutdown the Enterprise Edge server. For more information, refer to
Shutdown the Enterprise Edge server on page 127.
2. Remove the Enterprise Edge server power cord from the AC outlet.
3. Slide the power supply switch, installed on the back of the power supply, so
that the required voltage label appears (115 or 230).
4. Plug the power cord into the AC socket.
Figure 13 Change the power supply voltage
Power supply switch
CAUTION
This unit is set at the factory to use 115 volts AC. Failure to change the power
supply voltage setting when using 230 volts AC will damage the unit beyond
repair.
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Only qualified persons should service the system.
The installation and service of this unit is to be performed only by service
personnel having appropriate training and experience necessary to be aware of
hazards to which they are exposed in performing a task and of measures to
minimize the danger to themselves or other persons.
Electrical shock hazards from the telecommunication network and ac mains are
possible with this equipment. To minimize risk to service personnel and users,
the Enterprise Edge system must be connected to an outlet with a third wire
ground. In addition, all unused slots should have filler faceplates installed and
the cover must be in place at the completion of any servicing.
Service personnel must be alert to the possibility of high leakage currents
becoming available on metal system surfaces during power line fault events
near network lines. These leakage currents normally safely flow to Protective
Earth ground via the power cord. Therefore, it is mandatory that connection to
an earthed outlet is performed first and removed last when cabling to the unit.
Specifically, operations requiring the unit to be powered down must have the
network connections (central office lines) removed first.
Task overview
When installing the Enterprise Edge system, perform the following tasks:
•
Connect the wiring
•
Install the telephones
•
Install the Enterprise Edge Analog Terminal Adapter 2
•
Install other optional equipment
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64 Install the telephony hardware
Note: Read and follow the safety warning below.
Risk of shock.
Ensure the Enterprise Edge server is unplugged from the power socket and that
any telephone or network cables are unplugged before opening the Enterprise
Edge server.
Do not connect the tele-adapt ports of the EE-DSM 16 or EE-DSM 32 to the
Public Switched Telephone Network (PSTN). Only approved digital telephones
or peripherals can be connected to the EE-DSM 16 or EE-DSM 32.
Do not connect any telephones to telephone wiring that runs outside of the
building.
The Enterprise Edge media bay modules have been Safety approved for
installation into PC servers. It is the responsibility of the installer and user to
ensure that installation of the Enterprise Edge hardware does not compromise
existing Safety approvals.
Do not connect the EE-DSM 16, EE-DSM 32 or EE-ASM 8 ports to any cables
that run outside a building.
Read and follow the installation instructions carefully.
Wiring overview
Figure 14 shows the wiring required to connect the trunk and station modules to
digital or analog station sets.
Figure 14 Wiring overview
Enterprise Edge server*
EE-CTM
To analog lines from
service provider
EE-DTM
To digital lines from
service provider
EE-DSM 16/
EE-DSM 32
To Enterprise Edge
digital telephones
EE-ASM 8
To analog telephony
devices
*The Enterprise Edge server can only
have three media bay modules.
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Connect the wiring
This section describes how to wire the trunk and station media bay modules to the
network. For the purposes of this section, the following guidelines apply:
•
Each telephone uses a single pair of wires to connect to the Enterprise Edge
server.
•
All descriptions and installations use BIX standards.
When wiring the media bay modules to the network, there are two major tasks you
must perform:
•
Connect trunk media bay module wiring
•
Connect station media bay module wiring
For an overview of the complete process, refer to the diagram Wiring overview on
page 64.
Connect trunk media bay module wiring
The wire the EE-DTM and EE-CTM modules to the network using the following
procedures:
•
Connect EE-DTM wiring
•
Connect EE-CTM wiring
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Connect EE-DTM wiring
Connect the cable to the RJ-48C connector on the front of the EE-DTM module and
the service provider’s connection point. Figure 15 shows a connection between an
EE-DTM module and the service provider. This diagram includes a BIX block
connection.
Figure 15 Connect wiring to an EE-DTM
wired to CSU or service provider
EE-DTM
BIX blocks
Note: If you are using the service provider’s CSU, you must disable the Enterprise
Edge server’s internal CSU using Enterprise Edge Unified Manager. For
more information, refer to the Enterprise Edge Programming Operations
Guide.
Connect EE-CTM wiring
Connect the cable to the RJ-11 connector on the front of the EE-CTM and the
service provider’s connection point. Figure 16 shows a connection between a
EE-CTM module and the service provider. This connection includes a BIX block
connection.
Figure 16 Connect wiring to an EE-CTM
wired to CSU or service provider
EE-CTM
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Connect station media bay module wiring
To connect the wiring for the EE-DSM 16, EE-DSM 32 or EE-ASM 8 media bay
modules:
1. Plug the amphenol connector into the EE-DSM 16, EE-DSM 32 and
EE-ASM 8 station interface.
2. Wire the 25 pair cable to the cross connect array.
3. Connect another 25 pair cable between the telephones cross connect array and
the station interface cross connect array. The cross connection allows
connections between telephones and the station interfaces.
For an overview of BIX wiring conventions, refer to Appendix A: BIX
overview on page 243.
Note: If you are connecting an EE-DSM 16 or EE-DSM 32, use the Wiring
chart for Digital Station Media Bay Modules on page 69. This diagram
shows how to connect the ports you connected in step 2 to the station
sets you connected in step 3.
If you are connecting an EE-ASM 8, use the Wiring chart for Analog
Station Media Bay Module (EE-ASM 8) on page 71. This diagram
show how to connect the ports you connected in step 2 to the station
sets you connected in step 3.
Figure 17 Cross connections for an EE-DSM 16 or EE-ASM 8
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Figure 18 Cross connections for a EE-DSM 32
4. Attach the station set cables to the connecting blocks.
5. Install the telephones.
For information about installing telephones, refer to Install the telephones on
page 72.
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Wiring chart for Digital Station Media Bay Modules
This wiring chart applies to both the EE-DSM 16 and the EE-DSM 32. Wire the two
amphenol connectors on the EE-DSM 32 the same way.
Pin
Wire color
Port
26
White-Blue
X01
Service
T
Telephones SM
1
Blue-White
X01
R
1
27
White-Orange
X02
T
2
2
Orange-White
X02
R
2
28
White-Green
X03
T
3
3
Green-White
X03
R
3
1
29
White-Brown
X04
T
4
4
Brown-White
X04
R
4
30
White-Slate
X05
T
5
5
Slate-White
X05
R
5
31
Red-Blue
X06
T
6
6
Blue-Red
X06
R
6
32
Red-Orange
X07
T
7
7
Orange-Red
X07
R
7
33
Red-Green
X08
T
8
8
Green-Red
X08
R
8
34
Red-Brown
X09
T
9
9
Brown-Red
X09
R
9
35
Red-Slate
X10
T
10
10
Slate-Red
X10
R
10
36
Black-Blue
X11
T
11
11
Blue-Black
X11
R
11
37
Black-Orange
X12
T
12
12
Orange-Black
X12
R
12
38
Black-Green
X13
T
13
13
Green-Black
X13
R
13
39
Black-Brown
X14
T
14
14
Brown-Black
X14
R
14
40
Black-Slate
X15
T
15
15
Slate-Black
X15
R
15
41
Yellow-Blue
X16
T
16
16
Blue-Yellow
X16
R
16
42
Yellow-Orange
----
----
no connection
no connection
17
Orange-Yellow
----
----
43
Yellow-Green
----
----
no connection
18
Green-Yellow
----
----
no connection
44
Yellow-Brown
----
----
no connection
19
Brown-Yellow
----
----
no connection
45
Yellow-Slate
----
----
no connection
20
Slate-Yellow
----
----
no connection
46
Violet-Blue
----
----
no connection
21
Blue-Violet
----
----
no connection
47
Violet-Orange
----
----
no connection
22
Orange-Violet
----
----
no connection
48
Violet-Green
----
----
no connection
23
Green-Violet
----
----
no connection
49
Violet-Brown
----
----
no connection
24
Brown-Violet
----
----
no connection
50
Violet-Slate
----
----
no connection
25
Slate-Violet
----
----
no connection
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70 Install the telephony hardware
Connection between EE-DSM 16 and EE-DSM 32 modules and telephones
Table 9 lists the connections between the wire pairs and the module sets.
Table 9 Connectors on both the EE-DSM 16 and EE-DSM 32
Connector on both EE-DSM 16
and EE-DSM 32
Connector on EE-DSM 32 only
Pair
Module set number
Pair
Module set number
1, 26
1
1, 26
17
2, 27
2
2, 27
18
3, 28
3
3, 28
19
4, 29
4
4, 29
20
5, 30
5
5, 30
21
6, 31
6
6, 31
22
7, 32
7
7, 32
23
8, 33
8
8, 33
24
9, 34
9
9, 34
25
10, 35
10
10, 35
26
11, 36
11
11, 36
27
12, 37
12
12, 37
28
13, 38
13
13, 38
29
14, 39
14
14, 39
30
15, 40
15
15, 40
31
16, 41
16
16, 41
32
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Wiring chart for Analog Station Media Bay Module (EE-ASM 8)
Pin
Wire color
Port
26
White-Blue
X01
Service
T
Telephones SM
1
Blue-White
X01
R
1
27
White-Orange
X02
T
2
2
Orange-White
X02
R
2
28
White-Green
X03
T
3
3
Green-White
X03
R
3
1
29
White-Brown
X04
T
4
4
Brown-White
X04
R
4
30
White-Slate
X05
T
5
5
Slate-White
X05
R
5
31
Red-Blue
X06
T
6
6
Blue-Red
X06
R
6
32
Red-Orange
X07
T
7
7
Orange-Red
X07
R
7
33
Red-Green
X08
T
8
8
Green-Red
X08
R
8
34
Red-Brown
9
Brown-Red
no connection
35
Red-Slate
no connection
10
Slate-Red
no connection
36
Black-Blue
no connection
11
Blue-Black
no connection
37
Black-Orange
no connection
12
Orange-Black
no connection
38
Black-Green
no connection
13
Green-Black
no connection
39
Black-Brown
no connection
14
Brown-Black
no connection
40
Black-Slate
no connection
15
Slate-Black
no connection
41
Yellow-Blue
no connection
16
Blue-Yellow
no connection
42
Yellow-Orange
no connection
17
Orange-Yellow
no connection
43
Yellow-Green
no connection
18
Green-Yellow
no connection
44
Yellow-Brown
no connection
19
Brown-Yellow
no connection
45
Yellow-Slate
no connection
20
Slate-Yellow
no connection
46
Violet-Blue
no connection
21
Blue-Violet
no connection
47
Violet-Orange
no connection
22
Orange-Violet
no connection
48
Violet-Green
no connection
23
Green-Violet
no connection
49
Violet-Brown
no connection
24
Brown-Violet
no connection
50
Violet-Slate
no connection
25
Slate-Violet
no connection
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no connection
Enterprise Edge Installation and Maintenance Guide
72 Install the telephony hardware
Install the telephones
Use the following procedures when installing the Enterprise Edge system
telephones.
•
Install digital and analog telephones
•
Install Companion wireless sets
•
Install the emergency telephone
•
Install the Enterprise Edge central answering position (CAP)
•
Install the Enterprise Edge Analog Terminal Adapter 2
Install digital and analog telephones
For installation procedures for digital and analog telephones, refer to instruction
cards that came with the telephones.
Do not use telephones as off-premises extensions (OPX)
For OPX applications, use the Enterprise Edge Analog Terminal Adapter and a
single-line telephone.
Install Companion wireless sets
On the Enterprise Edge servers with one EE-DTM and two EE-DSM 32, install the
base stations on the center EE-DSM 32. The center module is the EE-DSM 32
between the EE-DTM and the second EE-DSM 32.
Use the following basic steps to install your Companion wireless set.
1. Install the remote power interconnect.
2. Install the Base Stations.
3. Install the portable telephones.
4. Install the external antennas and lightning surge protectors.
5. Power up the system.
For more information about installing Companion wireless sets, refer to the
Enterprise Edge Programming Operations Guide.
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Install the emergency telephone
You can use the emergency telephone to make calls when there is no power to the
Enterprise Edge server.
To install an emergency telephone on the Enterprise Edge server, connect a single
line analog telephone to the auxiliary port on the EE-CTM. When you make a call
from the emergency telephone, the auxiliary port uses the telephone line connected
to the Line 1 port of the EE-CTM.
Tip
You can connect an emergency telephone to every EE-CTM you have
installed on your Enterprise Edge system.
Use the following steps to install the emergency telephone.
1. Connect a single line analog telephone (500/2500) to the auxiliary port on the
EE-CTM.
2. Connect an analog PSTN line to the Line 1 port of the EE-CTM.
3. Lift the emergency telephone receiver and listen for dial tone.
Install the Enterprise Edge central answering position (CAP)
The CAP is a module connected to an M7324 telephone that provides 48 additional
memory buttons. For installation procedures for the CAP, refer to the installation
documents that came with the CAP.
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Install the Enterprise Edge Analog Terminal Adapter 2
The Enterprise Edge Analog Terminal Adapter 2 (Enterprise Edge ATA 2) connects
a standard analog voice device or data communication device to the Enterprise
Edge server. Examples of analog voice devices are single-line telephones or
answering machines. Examples of data communication devices are modems and fax
machines. The Enterprise Edge ATA 2 provides on or off-premise service.
Before Installation
Check the following environment requirements for Enterprise Edge ATA 2:
Line voltage (110 V)
92 – 127 V ac
Line voltage (220 V)
180 – 264 V ac
Temperature
0 – 50°C (32 – 122°F)
Relative humidity
5% – 95% non-condensing
Bridge taps
not allowed between the Enterprise Edge server loading coils and
Enterprise Edge ATA 2
Package check list
Make sure the package contains:
the Enterprise Edge ATA 2
a paper, wall mount template
one line cord
an ac power supply adapter
the documentation package
Requirements for operating other devices
For analog or data communication devices:
Ringing signal: Frequency Voltage
20 Hz ± 1 Hz
80 V rms ± 10%
Ringer equivalence number
3
Battery feed voltage
- 48 V dc ± 10%
Loop current
20 mA minimum
FIC code
OL13ABC
Enterprise Edge ATA 2 to Enterprise Edge 135 ohms maximum (for example: 800 m of
server loop resistance (cable only)
0.5 mm wire or 2,600 ft of 24 AWG wire)
Analog loop resistance on terminal side
for voice applications (cable only)
1,300 ohms maximum (for example: 4,600 m of
0.4 mm wire or 15,000 ft of 26 AWG wire)
Analog loop resistance on terminal for
data applications (cable only)
200 ohms maximum (for example: 730 m of
0.4 mm wire side or 2,400 ft of 26 AWG wire)
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Analog transmission parameters
Input impedance at 600 ohms
tip and ring
Return loss
> 20 dB for 200 to 3,400 Hz (when Network terminated with 600 ohms)
Insertion loss on an Enterprise Edge ATA 2 to Enterprise Edge server loss 3.0 dB ± 0.5 dB
internal call
Insertion loss on an Enterprise Edge ATA 2 to Enterprise Edge server loss 2.2 dB ± 1.0 dB
external call
Enterprise Edge server to Enterprise Edge ATA 2 loss 0.5 dB ± 1.0 dB
The maximum loss for Enterprise Edge ATA 2 to Central Office (CO)
configuration, shown in Insertion Loss from the CO to the Single Line Telephone
on page 75, must not exceed 10 dB.
Figure 19 Insertion Loss from the CO to the Single Line Telephone
Enterprise Edge server
Enterprise Edge ATA 2
Single-line telephone
Central Office
cable loss
Cable loss
Enterprise Edge server to
Enterprise Edge ATA 2
Enterprise Edge ATA 2 to
Enterprise Edge server
10 dB Max
Longitudinal
balance to ground
50 dB
60 to 4,000 Hz
With IEEE 455-1976 test
Overload level
3 dB
Figure 20 shows a standard end to end loss plan of an OPX configuration when
using a voice frequency (VF) repeater.
Figure 20 Standard End-to-End Loss for OPX Application
Enterprise Edge server
Enterprise Edge ATA 2
Single-line telephone
Central Office
cable loss
Cable loss
-0.5 dB
-4.3 dB
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-2.2 dB
10 dB Max
-3.5 dB
Enterprise Edge Installation and Maintenance Guide
76 Install the telephony hardware
Insertion Loss Measurement
Measure the total insertion loss between the CO and voice messaging device by
using standard dial up test lines with a transmission test set. For example,
Hewlett-Packard 4935A Transmission Test Set.
For CO to Analog Device Measurement
To measure the insertion loss from the CO to the voice messaging device:
1. Establish a connection to the 1 mW, 1 kHz, CO service line with a single-line
telephone attached to the Enterprise Edge ATA 2
2. Make sure the analog port terminates correctly in 600ohms by:
• replacing the single-line telephone with the test set
• using RECEIVE/600 OHM/HOLD mode on the test set
3. Make sure the test set connects in parallel to the service line before removing
the single-line telephone or the line drops.
4. Remove the single-line telephone.
5. Measure the 1 kHz tone at the far end of the analog port. (That is where the
analog loop ends and where the voice messaging device connects.)
Note: The tone must be greater than - 10 dB (for example: - 9 dB is acceptable).
For Analog Device to CO Measurement
To measure the insertion loss from the voice messaging device to the CO:
1. Establish a connection to a silent termination on the CO service line with a
single-line telephone attached to the Enterprise Edge ATA 2.
2. Make sure the analog port terminates correctly in 600ohms by:
• replacing the single-line telephone with the test set
• using TRANSMIT/600 OHM/HOLD mode on the test set
3. Make sure the test set connects in parallel to the service line before removing
the single-line telephone or the line drops.
4. Remove the single-line telephone.
5. Introduce a 1 kHz tone into the analog line at - 10 dBm, and measure the level
at the CO exchange.
Note: The difference in levels is the transmit loss and must be less than 10
dB (for example: 9 dB is acceptable).
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Connect the Enterprise Edge ATA 2
To connect the Enterprise Edge ATA 2:
1. Connect one end of a line cord to the RJ-11 terminal jack. Connect the other
end to your telephone, modem or FAX.
2. Connect one end of a line cord to the RJ-11 line jack. Connect the other end to
an available station port on the Enterprise Edge system.
3. For a 110 V or 220 V system, plug the DIN connector of the power supply
cord into the power supply connector receptacle. Plug the adapter into a
standard AC outlet.
This unit must be powered from a Class 2 power source that is UL and CSA
Listed.
If your Enterprise Edge ATA 2 does not have a plug connected to the power cord,
connect the appropriate plug as follows:
•
brown lead to the active wire
•
blue lead to the neutral wire
•
green and yellow lead to the ground wire.
Note: Connect all three wires.
Allow 1-1/2 minutes start up time.
Note: Maximum transmission loss from an Enterprise Edge ATA 2 analog terminal
to the CO must be 10 dB or less at 1 kHz. Condition the line when the loss exceeds
this limit.
Figure 21 Enterprise Edge ATA 2 top view
~
24 V
0.006 A
Line Jack
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Terminal Jack
Power supply connector receptacle
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78 Install the telephony hardware
Install the Enterprise Edge ATA 2
Connect the Enterprise Edge ATA 2 before installing. To install an Enterprise Edge
ATA 2 on a wall:
1. When using 0.5 mm wire (24 AWG), select a location within 800 m (2,600 ft)
of the Enterprise Edge server.
2. Allow 12.5 cm (5 in) clearance for the line jack, terminal jack and power
supply connector.
3. Screw two 4 mm (#8) screws into the wall, 130 mm (5 1/4 in) apart, leaving
6 mm (1/4 in) of the two screws showing.
4. Align the slots at the back of the Enterprise Edge ATA 2 unit over the screws.
Push the unit against the wall. The line jack, terminal jack and power supply
connector must be at the top of the Enterprise Edge ATA 2.
Figure 22 Enterprise Edge ATA 2 back view
Mounting keyhole slots
Figure 23 Single line telephone installation overview
Enterprise Edge ATA 2
power cord
Central
Office
Single-line telephone
Enterprise Edge server
Enterprise Edge ATA 2
Line loop resistance:
135 ohms maximum
Enterprise Edge Installation and Maintenance Guide
Terminal loop resistance:
1300 ohms maximum
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Determine the Enterprise Edge ATA 2 extension number
You must determine the extension number for every Enterprise Edge ATA 2 before
you can perform administration.
1. Connect a single-line telephone to the Enterprise Edge ATA 2.
2. Lift the handset.
3. If you do not hear dial tone press ˚· to access an intercom line.
Note: If you are using a telephone without a ˚ button, refer to the
Enterprise Edge ATA 2 User Guide for details.
4. Dial the extension number of an Enterprise Edge telephone with a display. If
you hear a busy signal, repeat steps 3 and 4 using a different extension
number.
5. When the telephone rings, the display shows: Set <nn> calling.
6. The number that appears on the display is the Enterprise Edge ATA 2
extension number. Record the extension number.
Note: The Automatic Set Relocation feature applies to Enterprise Edge ATA 2.
Configuration requirements for Enterprise Edge ATA 2
Configure the Enterprise Edge ATA 2 using Enterprise Edge Unified Manager. For
information about using Enterprise Edge Unified Manager, refer to the Enterprise
Edge Programming Operations Guide.
1. Open the Enterprise Edge Unified Manager.
2. Assign the following to the Enterprise Edge ATA 2:
•
assign one external line to the telephone
•
set ringing for this line ON or OFF as required
•
assign one intercom line
•
assign Held Line Reminder as ON
•
disable Full Handsfree
•
disable Handsfree Answerback
•
disable Paging Reception
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3. Assign an external line, an intercom line or a line pool as the Prime Line for
the Enterprise Edge ATA 2.
Note: Direct access to a CO line for modems, fax machines and credit card
verification machines is possible using the Hotline feature. For direct
access to a CO line, program an external line as the Hotline. Enter a
pause to replace the telephone number for the Hotline (Feature 78).
4. Exit the Enterprise Edge Unified Manager.
5. Set Enterprise Edge ATA 2 to Tones ON for use with an analog voice device
or Tones OFF for use with a data communication device. For details, refer to
the Enterprise Edge ATA 2 User Guide. (The default is Tones OFF.)
Test Enterprise Edge ATA 2
Confirm that the Enterprise Edge ATA 2 is operating by connecting a single-line
telephone to the Enterprise Edge ATA 2. Make an internal call and an external call
using the telephone connected to the Enterprise Edge ATA 2. Next, call the
Enterprise Edge ATA 2 from an Enterprise Edge telephone. Refer to the Enterprise
Edge ATA 2 User Guide for details.
Enterprise Edge ATA 2 data communication
The Enterprise Edge ATA 2 connects a standard analog data device, such as a FAX
or modem, to the Enterprise Edge server. This section shows the additional steps
required to install Enterprise Edge ATA 2 for data communication.
Data Transmission Requirements
When using the Enterprise Edge ATA 2 for data transmission, the analog loop
resistance must not exceed 200 ohms. (for example: 730 m. of 0.4 mm wire or 2,400
ft of 26 AWG wire.)
The external line assigned to the Enterprise Edge ATA 2 must follow the
transmission network requirements described in the data communication device
specifications.
Transmission rates (baud) over 1,200 bps require a modulation design compatible
with the telephone line bandwidth. Use a conditioned external line to prevent data
corruption during transmission.
Note: Maximum loss from the Enterprise Edge ATA 2 analog terminal to the CO
must be 10 dB or less at 1 kHz. If the loss exceeds this limit, condition the line. This
loss ensures correct data transmission for different types of data terminals.
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Install the telephony hardware 81
FAX and Modem Transmission Compatibility
The Enterprise Edge ATA 2 is compatible with all commercial FAX and modem
protocols. When connected to an Enterprise Edge ATA 2, the Enterprise Edge
server supports data transmission rates up to and including 28.8 kbit/s.
Note: Nortel Networks cannot guarantee the maximum data transmission rate
because the maximum rate is subject to the quality of the end-to-end channel.
Install a Data Communication Device
1. Connect a single-line telephone to the Enterprise Edge ATA 2 unit.
2. Check that the Enterprise Edge ATA 2 is in the Tones OFF mode, lift the
handset and enter ˚⁄°.
Note: ˚ appears as ¿ on some telephones.
3. Make sure the terminal loop resistance is less than or equal to 200 ohms.
Note: If necessary, install the Enterprise Edge ATA 2 near to the data
communication device to maintain a maximum loop resistance of less
than 200 ohms. When using 0.4 mm wire (26 AWG), the Enterprise
Edge ATA 2 must be within 800 m. (2,600 ft) of the Enterprise Edge
server.
4. Disconnect the single-line telephone from the Enterprise Edge ATA 2.
5. Plug the data communication device into Enterprise Edge ATA 2.
Figure 24 Data communication device installation overview
Enterprise Edge ATA 2
power cord
Central
Office
Data communication device
Enterprise Edge server
Enterprise Edge ATA 2
Line loop resistance:
135 ohms maximum
P0908507 Issue 02
Terminal loop resistance:
200 ohms maximum
Enterprise Edge Installation and Maintenance Guide
82 Install the telephony hardware
Install other optional equipment
Auxiliary ringer (customer supplied)
To connect an auxiliary ringer.
1. Use the manufacturer’s installation instructions to install the auxiliary ringer.
2. Connect the ringer generator miniature jack to the auxiliary ringer output on
the MSC. Figure 25 shows the location of the Auxiliary ringer output.
Ring
Tip
Tip:
Auxiliary relay output
Ring:
Auxiliary relay output
Sleeve: Ground
Sleeve
Caution
The ringer must not draw more than 50 mA from a 40 V DC source.
Figure 25 Auxiliary ringer output
MSC
Auxiliary ringer
Auxiliary ringer programming
You can activate the auxiliary ringer by setting auxiliary ring for specific external
lines and Enterprise Edge telephones. Refer to the Enterprise Edge Programming
Operations Guide for programming details.
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Install the telephony hardware 83
External music source (customer supplied)
You can use any approved low power device, such as a radio with a high impedance
earphone jack, as a music source. The recommended Enterprise Edge server input
level is 0.25 V rms across an input impedance of 3300 Ω.
To connect an external music source:
1. Connect the miniature jack of music source output to the Music on hold input
on the MSC. Figure 26 shows the location of the Music on hold input.
Ring
Tip
Sleeve
Tip:
Music signal
Ring:
No connection
Sleeve: Ground
2. Adjust the volume of the music source to a good level by activating
Background Music and adjusting the volume at the music source.
Tips
You can adjust the Background Music volume at every telephone.
Figure 26 Music on hold input
MSC
Music-on-hold input
External music source programming
You must enable Music for callers on Hold and for Background Music through
programming. Refer to the Enterprise Edge Programming Operations Guide for
more details.
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84 Install the telephony hardware
External paging system (customer supplied)
You can connect an external paging system to provide paging over external
loudspeakers. The paging output from the MSC is 100 mV rms across an input
impedance of 600 Ω.
To connect an external paging system:
1. Install the external paging system using the manufacturer’s installation
instructions.
2. Connect the paging system audio input to the Page output on the MSC.
Figure 27 shows the location of the Page output.
Ring
Tip
Tip:
Page signal
Ring:
Page signal
Sleeve: Ground
Sleeve
3. Connect the paging system relay to the Page relay output on the MSC.
Figure 27 shows the location of the Page relay output.
Ring
Tip
Tip:
Page relay output
Ring:
Page relay output
Sleeve: Ground
Sleeve
Tips
Enterprise Edge external paging does not support talk back paging
equipment unless you use an external line port.
The Enterprise Edge system provides paging over the telephone
speakers, when there is no external paging equipment.
Figure 27 Page connectors
MSC
Page relay
Page output
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Install Enterprise Edge Companion Wireless
9
Enterprise Edge Companion Wireless
Note: Enterprise Edge Companion Wireless requires a software keycode for
activation.
Your Companion portable telephone allows you to leave your desk without missing
important telephone calls. You can carry it with you to make and receive calls on
the Enterprise Edge system. The portable telephones can access most Enterprise
Edge business features such as call forward, call transfer, conferencing, and voice
messaging. Companion on Enterprise Edge has four main components:
Software - Enterprise Edge Companion Wireless software manages the telephone
traffic between Companion Base Stations and portable telephones. Base Stations
connect to Enterprise Edge in the same way that Enterprise Edge sets do. The
Companion portable telephones you register on the system and do not require any
ports on the system. You can connect up to 60 portable telephones and up to 32 Base
Stations (32 cells) to the system.
Companion Base Stations - Position the Base Stations around the coverage area to
send and receive calls between the portable telephones and Enterprise Edge. Base
Stations use digital radio technology and support handoff and roaming within the
coverage area. The coverage area can be up to 160,000 square meters (three million
square feet) when using the maximum number of Base Stations.
Companion portable telephones - Enterprise Edge supports the following
portable telephones: Companion 3020, Companion C3050 Etiquette, Companion
C3050 CT2Plus, and Companion C3060.
The portable telephones used with your Enterprise Edge system are small,
lightweight units with complete digital performance to provide clear voice quality.
Companion portable telephones feature a three line, 16-character, alphanumeric
display.
Administration and Maintenance Tools - Programming of the Companion
system is easily and quickly done through the Enterprise Edge Unified Manager.
You can assign portable telephones to the system, check Base Station parameters,
and enable and disable registration through programming.
Companion Diagnostics Software allows you to run diagnostics on the wireless
system. You run the diagnostics using a personal computer located at the customer
site or in a remote location.
For more information about programming Companion and running diagnostics, see
the Enterprise Edge Programming Operations Guide.
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86 Install Enterprise Edge Companion Wireless
Install Companion
Use the following procedures when installing Companion telephone sets:
•
Install remote power interconnect
•
Install Base Stations
•
Install portable telephones
•
Install external antennas and lightning surge protectors
•
Power up the system
Install remote power interconnect
The remote power interconnect unit (RPI) provides remote power for Base Station
support. Figure 28 shows a diagram of the RPI.
The RPI unit must have the DC backup power supplied by a UL listed UPS.
The UPS must have an output voltage rating of 44 to 52 V DC, with a maximum
fault current limit of 6 A to protect the RPI’s output wiring. If these requirements
are not met, it is necessary to use class 1 wiring.
You must install the RPI units inside a building.
The AC outlet powering the RPI must be installed near the equipment and
must be easily accessible.
The length of the RPI cord, from the outside surface of the unit to the plug,
must be a minimum of 1.3 m (4 1/2 ft.) and a maximum of 4. 6m (15 ft.).
Figure 28 RPI unit
There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to
eight Base Stations; and the RPI-16 BIX UL, which supports up to 16 Base Stations.
Each RPI has a connection printed-circuit board and either one (RPI-8 BIX UL) or
two (RPI-16 BIX UL) power supply units (PSUs). The maximum input power
consumption of an RPI is 240 W. If you use a UPS 48 V dc backup source, the
maximum input power requirement of the RPI is 140 W.
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You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second
PSU to the RPI-8 BIX UL.
If you distribute the RPIs around the site, the number and type of RPIs depend on
the where you place and how you power the Base Stations.
To determine how many Base Stations and how many PSUs you need for the
number of Base Stations, use the following table:
Table 10 RPI Requirements
Base Stations
RPI-16 and RPI-8 required
PSUs required
1–8
1 RPI-8
1 PSU
9–16
1 RPI-16
2 PSUs
17–24
1 RPI-16 and 1 RPI-8
3 PSUs
25–32
2 RPI-16
4 PSUs
Install the RPI using the following procedures:
•
Install the RPI unit
•
Wiring the RPI
•
Connect the RPI
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88 Install Enterprise Edge Companion Wireless
Install the RPI unit
1. Position the screw holes for the RPI using the dimensions shown in the
following figure.
Figure 29 RPI mounting holes
25 mm
(1 in.)
325 mm
(13 in.)
50 mm
(2 in.)
Keyholes
300 mm
(12 in.)
To provide acceptable ventilation and to prevent overheating, leave a
clearance of at least 125 mm (5 in.) around the RPI.
If you are installing two RPIs, one above the other, leave a clearance of at
least 300 mm (12 in.) between them to provide acceptable ventilation and to
prevent overheating.
Install RPIs at least 3 0 0mm (1 2in.) from the ceiling.
2. Insert wall plugs in the holes.
3. Partially screw in two #10 50-mm (2-in.) screws for the holes.
4. Open the cover with a screwdriver by pushing in and then down to release the
latch on the right side. You can remove the cover by lifting it up.
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Figure 30 Opening the RPI cover
5. Hang the RPI on the two screws and tighten them.
6. Install the remaining two screws.
7. Feed the power cord through the bottom of the RPI and route it through the
clip and around the strain relief support. Figure 31 shows how to route the
power cord.
8. Route the power cord to the input power socket just to the left of PSU 1.
Connect the plug to the socket.
Note: Label the RPIs help find any future problems.
Figure 31 RPI components
Jumper lead to PSU 2
Grounding plates
PSU 1
PSU 2
(if equipped)
Grounding strap
Ferrite rings
Up to 16 outputs
(TCM + power)
Up to
16
inputs
(TCM)
Power supply cabling
Connection board
Clip
Strain relief support
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Power cord
Enterprise Edge Installation and Maintenance Guide
90 Install Enterprise Edge Companion Wireless
Disconnect the RPI power cord.
Do not apply power to the RPI until its installation and wiring are complete.
The RPI-8, has grounding straps and plates fitted so you can upgrade it to an
RPI-16 (see Figure 31).
Wiring the RPI
Do not run unprotected power cables outside.
The maximum two-way DC loop resistance for power pairs, including
interconnections for each Base Station, is 75 ohms. You need one or two power
pairs between the RPI and the Base Station. The number of power pairs depends on
the wire size of the power pair and the distance between the Base Station and the
RPI.
Maximum power cable distance (approximate)
The maximum cable distances allowed between the RPI and the Base Station
depends on the size of wire you use.
Table 11 Cable distances
Wire size
Single pair
Double pair
0.6 mm (22 AWG)
800 m (2,500 ft.)
1200 m (4,000 ft.)
0.5 mm (24 AWG)
500 m (1,500 ft.)
1000 m (3,000 ft.)
When you use two power pairs, connect both power pairs with the same
polarity.
Connect the RPI
Connect the power pairs to the correct connectors. The following diagram shows
the location of the input and output connectors on the RPI connector printed-circuit
board.
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Figure 32 RPI connector printed-circuit board
OBI
OBI OBI OBI OBI
OBI
OBI OBI OBI
IBI
IBI
OBI OBI OBI OBI
IBI
IBI
OBI OBI OBI
Output connections
Feed the output pairs in through the bottom of the RPI and route the pairs to the
output connectors. Figure 33 shows how to route the output pairs. If you use one
pair to power a Base Station, connect the power pair to -PWR(1) and +PWR(1). If
you use two pairs to power a Base Station, connect one pair to -PWR(1) and
+PWR(1), and the second pair to -PWR(2) and +PWR(2).
Ensure both pairs have the same polarity.
If you connect two power pairs with opposite polarities, you can damage the
Base Station and RPI.
Figure 33 Output connector pinout
OBIn
-PWR(1)
-PWR(2)
TCM
TCM
+PWR(2)
+PWR(1)
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92 Install Enterprise Edge Companion Wireless
Input connections
Feed the TCM input pairs from the Enterprise Edge distribution frame through the
top of the RPI and route the pairs to the input connectors (IBIX1 to IBIX4). Figure
34 shows how to route the input pairs. There can be fewer than 16 input pairs in any
given RPI installation.
Figure 34 Input connector pinout
Pin 5
Pin 3
Pin 1
IBIn
Pin 7
Pin 8
Pin 6
Pin 4
Pin 2
Table 12 Input wiring
Connector
Pin
Signal
Output connector
IBIX1
1, 2
TCM 1
OBIX1
3, 4
TCM 2
OBIX2
5, 6
TCM 3
OBIX3
7, 8
TCM 4
OBIX4
1, 2
TCM 5
OBIX5
3, 4
TCM 6
OBIX6
5, 6
TCM 7
OBIX7
7, 8
TCM 8
OBIX8
1, 2
TCM 9
OBIX9
3, 4
TCM 10
OBIX10
5, 6
TCM 11
OBIX11
7, 8
TCM 12
OBIX12
1, 2
TCM 13
OBIX13
3, 4
TCM 14
OBIX14
5, 6
TCM 15
OBIX15
7, 8
TCM 16
OBIX16
IBIX2
IBIX3
IBIX4
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Table 13 RPI-8 BIX wiring chart
Pin
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
44
19
45
20
46
21
47
22
48
23
49
24
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RPI Connector printed-circuit board
OBIX1
BS1
Label
-PWR
TCM
+PWR
-PWR
OBIX2
BS2
TCM
+PWR
-PWR
OBIX3
BS3
TCM
+PWR
-PWR
OBIX4
BS4
TCM
+PWR
-PWR
OBIX5
BS5
TCM
+PWR
-PWR
OBIX6
BS6
TCM
+PWR
-PWR
OBIX7
BS7
TCM
+PWR
-PWR
OBIX8
BS8
TCM
+PWR
Wire color
White-Blue
Blue-White
White-Orange
Orange-White
White-Green
Green-White
White-Brown
Brown-White
White-Slate
Slate-White
Red-Blue
Blue-Red
Red-Orange
Orange-Red
Red-Green
Green-Red
Red-Brown
Brown-Red
Red-Slate
Slate-Red
Black-Blue
Blue-Black
Black-Orange
Orange-Black
Black-Green
Green-Black
Black-Brown
Brown-Black
Black-Slate
Slate-Black
Yellow-Blue
Blue-Yellow
Yellow-Orange
Orange-Yellow
Yellow-Green
Green-Yellow
Yellow-Brown
Brown-Yellow
Yellow-Slate
Slate-Yellow
Violet-Blue
Blue-Violet
Violet-Orange
Orange-Violet
Violet-Green
Green-Violet
Violet-Brown
Brown-Violet
Enterprise Edge Installation and Maintenance Guide
94 Install Enterprise Edge Companion Wireless
Table 14 RPI-16 BIX wiring chart
Pin
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
44
19
45
20
46
21
47
22
48
23
49
24
50
25
RPI Connector printed-circuit board
OBIX9
BS9
Label
-PWR
TCM
+PWR
-PWR
OBIX10
BS10
TCM
+PWR
-PWR
OBIX11
BS11
TCM
+PWR
-PWR
OBIX12
BS12
TCM
+PWR
-PWR
OBIX13
BS13
TCM
+PWR
-PWR
OBIX14
BS14
TCM
+PWR
-PWR
OBIX15
BS15
TCM
+PWR
-PWR
OBIX16
BS16
Enterprise Edge Installation and Maintenance Guide
TCM
+PWR
Wire color
White-Blue
Blue-White
White-Orange
Orange-White
White-Green
Green-White
White-Brown
Brown-White
White-Slate
Slate-White
Red-Blue
Blue-Red
Red-Orange
Orange-Red
Red-Green
Green-Red
Red-Brown
Brown-Red
Red-Slate
Slate-Red
Black-Blue
Blue-Black
Black-Orange
Orange-Black
Black-Green
Green-Black
Black-Brown
Brown-Black
Black-Slate
Slate-Black
Yellow-Blue
Blue-Yellow
Yellow-Orange
Orange-Yellow
Yellow-Green
Green-Yellow
Yellow-Brown
Brown-Yellow
Yellow-Slate
Slate-Yellow
Violet-Blue
Blue-Violet
Violet-Orange
Orange-Violet
Violet-Green
Green-Violet
Violet-Brown
Brown-Violet
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Install Base Stations
Before you install wireless equipment, ensure that a site planner has determined
Base Station locations and recorded them in a provisioning record.
You must install all Base Stations within 1230 m (4000 ft., TCM wiring length)
of the Enterprise Edge system or Base Station Module.
To optimize seamless hand off, the difference in TCM wiring length between
neighboring Base Stations must not exceed 300 m (1,000 ft.).
Before you install or move wireless equipment in the United States, check that you
have approval from UTAM Inc.
The United States FCC has appointed UTAM Inc. as the body responsible for
coordinating and verifying the installation or relocation of unlicensed, personal
wireless communication devices. To comply with UTAM Inc., the system uses keys
and credits to control user capacity and to ensure system location verification. You
require these software keys and credits to activate Companion services. You
purchase these credits at the time the you place the order.
Position a Base Station
Avoid installing Base Stations on large concrete or marble columns because these
columns affect radio coverage. If possible, place the Base Station at least 1m (40
in.) from these types of columns. Do not install a Base Station with the antenna
housings near metal objects. Be careful not to damage existing wiring or panels.
Do not position Base Stations in ducts, plenums, or hollow spaces used to transport
environmental air except where the duct, plenum or hollow space is created by a
suspended ceiling having lay-in panels. When you need more than one Base Station
in one cell to meet traffic requirements, position the Base Stations at the same cell
center. To place all Base Stations in the same cell center:
•
for the USA a minimum of 54 in. and a maximum of 9 ft. 9 in. distance between
the center of one Base Station to the center of another
•
for Canada a minimum of 9 cm and a maximum of 1.5 m distance from edge to
edge
Never install Base Stations in rows.
Position Base Stations away from office areas or areas with high portable telephone
traffic. Table 15 shows the minimum distance between office areas and Base
Stations. Install the Base Station on the ceiling or high on walls helps to maintain
these minimum distances.
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96 Install Enterprise Edge Companion Wireless
Table 15 Minimum distance between office areas and Base Stations
Number of Base Stations in the cell
Minimum distance between office areas and Base
Stations
1
1 m (40 in.)
2
1.4 m (56 in.)
3
1.8 m (72 in.)
4
2 m (80 in.)
Install a Base Station
Install Base Stations on a wall or on a ceiling. (When installing Base Stations on a
wall, install the Base Station with their covers at the bottom, as shown in Figure 36).
Allow for clearances around the Base Station as indicated in Table 16.
Table 16 Clearance for the Base Stations
Clearance conditions
Canada
USA
Clearance from all other objects
9 cm
3.5 in.
Vertical clearance from base station center to base station center
27 cm
54 in.
Horizontal clearance from base station center to base station center 41 cm
54 in.
To install a Base Station:
1. Fasten the bracket into position using two #8 38-mm (1-1/2 in.) screws.
2. Route the cable from the Enterprise Edge system through the top (or bottom)
opening.
3. Wind any excess cable around the posts, then fasten it under the strain relief.
4. Connect the wires to the BIX connector on the bracket termination board as
shown in Figure 35.
The polarity of the TCM connections is not important. If you connect the two
power pairs to the Base Station bracket termination board, you must connect
the power pairs with the same polarity.
Ensure that the RPI is off before connecting power pairs to the Base Station.
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Figure 35 Bracket termination board
TCM
TCM
P
P
P
P
RJ11 jack
5. Install the Base Station on the bracket. Snap it into position.
6. Connect the power RJ-11 jumper lead to the RJ-11 jacks on the termination
board and the Base Station.
7. For plug top power supplies only, connect the power supply connector to the
Base Station power connector. Make sure the Base Station uses a class 2 plug
top power source only.
If you insert the power supply connector in the wrong direction, you can
damage the plug top power supply and the Base Stations.
Position the power supply connector in the correct direction and push it into
place.
8. n the space provided on the label attached to the lower right corner of the
mounting bracket, record the port number used.
Include the marking information for all of the Base Stations on the completed
installation floor plans.
9. Slide the cover on the bracket, using the guide to position it correctly. Snap it
into place.
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98 Install Enterprise Edge Companion Wireless
Figure 36 Slide the cover on bracket
Install portable telephones
To use Companion portable telephones, you must first install radio Base Stations to
transmit and receive radio signals to and from the portable telephones. See Install
Base Stations on page 95.
You use a different method to install portable telephones than desktop telephones.
There are no direct connections between the portable telephones and the system. Do
the following:
•
Install the batteries and battery charging units for each portable, using the
instructions that come with the portable.
•
Register every Companion portable for use with the system. Enter the software
keys for Companion in the Enterprise Edge Unified Manager under
.
Note: You must register a portable telephone before you can use it can. By default,
Companion portable telephones are not assigned to the DNs. The range of
portable extensions available for wireless registration is 061 to 118. For
more information about registering and programming Companion
portables, see the Enterprise Edge Programming Operations Guide.
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Install external antennas and lightning surge protectors
When installing external antennas and lightning surge protectors:
•
You must install the antenna vertically. (For more information, refer to the
figure Installed antenna and lightning surge protectors (USA) on page 100).
•
Use #8, 12 mm to 50 mm (1/2-in. to 2 in.) screws to install the antenna bracket
and lightning surge protector bracket to the wall.
•
Always ensure that the antenna is clear of any adjacent obstruction or metal
objects. If you use more than one external antenna at a cell center, separate the
antennas at by least 1 m (40 in.) to avoid radio interference problems.
•
When running the coaxial cable inside or outside, be careful not to damage the
cable. Damage to the cable affects its performance. The minimum
recommended bending radius is 200mm (8in . ).
•
The coaxial cable length must not exceed 10 m.
•
Use RG-58AU coaxial cables to connect the antennas to the Base Stations.
•
You can attach a proprietary extension cable between the lightning surge
protector and the antenna or between the lightning surge protector and the Base
Station. Make sure you keep the total cable length as short as possible and only
use the recommended extension cable when necessary.
•
You must install a lightning surge protector for each external antenna.
FCC requirements.
In the United States, the FCC requires that you connect only approved
antennas to Companion Base Stations.
Do not install the outdoor antenna or the lightning surge protector during an
electrical storm.
Always turn off the Base Station power before connecting the coaxial cable of
an outdoor antenna.
Always install the lightning surge protector at the cable entry point into the
building.
Connect the lightning surge protector to ground before connecting the coaxial
cable.
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100 Install Enterprise Edge Companion Wireless
Install procedures for outdoor antennas and lightning surge
protectors for the United States of America
Figure 37 Installed antenna and lightning surge protectors (USA)
Wall
ntenna
ounting racket
Back to ack
rorietar
B connector
ightning urge arretor
with ounting racket
to Bae Station or rorietar etenion cale
To ensure you use only recommended antennas:
•
the outdoor antenna connectors on the Base Station are special proprietary BNC
connectors
•
antennas are supplied with cables attached and terminated with special
proprietary BNC plugs to join with the connector on the Base Station
•
cables are not supplied with outdoor antennas
Refer to the following procedures for more information:
•
Before you install an outdoor antenna (USA)
•
Install a lightning surge protector (USA)
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Before you install an outdoor antenna (USA)
Before you install an outdoor antenna:
•
Locate the antenna on the external wall of the building.
•
Keep the outdoor antenna as close as possible to the Base Station connected to
it (the Base Station must be inside). The recommended installing height is 13 to
16 ft. above ground.
•
Always install a lightning surge protector between an outdoor antenna and a
Base Station.
Install an outdoor antenna (USA)
To install an outdoor antenna, follow these steps:
1. Make a hole for the coaxial cable.
2. Install conduit for the antenna cable according to local building and wiring
codes.
3. Screw the antenna bracket to the wall so that the antenna is vertical on the
exterior wall of the building.
4. Loosen the nut on the antenna.
5. Slide the antenna into the slot of the bracket and tighten the nut.
6. Feed the coaxial cable through the wall to the lightning surge protector on the
interior wall.
Figure 38 Antenna with antenna bracket (USA)
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102 Install Enterprise Edge Companion Wireless
Install a lightning surge protector (USA)
Install the lightning surge protector to protect the Companion components from
electrical surges.
To install a lightning surge protector, follow these steps:
1. Install the lightning surge protector on the interior wall as close as possible to
the entry point of the coaxial cable from the outdoor antenna.
Figure 39 Lightning surge protector and bracket (USA)
Before you connect the ground lead to the lightning surge protector, attach it
to an approved ground.
Tip
The recommended wire gauge is 6 AWG. Connect the ground lead to the
building ground. Do not connect to a ground rod or series of ground rods. If
you cannot connect the ground lead to the building ground, connect it to the
metal frame of the building. The connection must be no more than 6 to 10 ft.
You can connect the ground lead to the 120 V ac conduit (which is
connected to the building ground). However, using the ac conduit is not the
preferred method of installation.
The connector between the antenna and the lightning surge protector and
between the lightning surge protector and the Base Station is a proprietary
BNC connector. You must align the BNC connectors before you can make
the connection.
2. Route and connect the coaxial cable from the outdoor antenna to the lightning
surge protector.
3. Route and connect the coaxial cable from the lightning surge protector to the
appropriate Base Station connector.
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Install procedures for outdoor antenna and lightning surge
protectors for Canada
There are three types of external antennas:
•
indoor directional antenna
•
indoor omnidirectional antenna
•
outdoor omnidirectional antenna
There are separate installation procedures for each type. You must install a
lightning surge protector for every outdoor antenna installed.
The following are requirements for installing outdoor antennas:
•
If you are installing an outdoor antenna on a metal surface greater than 18 cm
in diameter, position the antenna perpendicular to the surface.
•
When running the coaxial cable inside or outside, be careful not to damage the
cable. Damage to the cable affects its performance. The minimum
recommended bending radius is 20 mm.
•
Always ensure that the antenna is clear of any adjacent obstruction or metal
objects. If you use more than one outdoor antenna at a cell center, separate the
antennas at by least 0.5 m (40 in.) to avoid radio interference problems.
•
Use RG-58/U coaxial cables to connect the antennas to the Base Stations.
Only connect passive antennas to the Companion Base Stations.
The coaxial cable you use to connect the external antenna to a Companion Base
Station must have an impedance of 50 ohms.
Install an indoor directional external antenna (Canada)
The indoor directional antenna comes with a back plate for installing. The
recommended installing height on a wall is halfway between the floor and the
ceiling.
For some applications (for example, a stairwell), you can install the antenna on the
ceiling.
Figure 40 Indoor directional external antenna (Canada)
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1. Use four screws to install the antenna.
2. To prevent stress on the coaxial cable, fasten it to the mounting surface.
3. Connect the antenna to the appropriate Base Station radio.
Note: The coaxial cable length must not exceed 10 m.
Install an indoor omnidirectional external antenna (Canada)
When installing an indoor omnidirectional external antenna:
•
Use the bracket supplied to install the antenna on a wall or ceiling.
Note: Use the bracket supplied with the antenna to provide the necessary clearance
between the floor or wall and the antenna.
•
Install the bracket so that the external antenna is vertical. The recommended
install height on a wall is halfway between the floor and the ceiling.
Figure 41 Install an indoor omnidirectional external antenna (Canada)
30 mm
Co-axial
cable
Cable
clamp
Ceiling mount
installation
all mount
installation
30 mm
Co-axial
cable
Cable
clamp
1. Insert the antenna in the bracket so that the antenna is vertical.
2. Use to screws to install the bracket to the wall or ceiling.
3. To prevent cable stress on the coaxial cable, fasten it to the mounting surface
with a clamp.
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Install Enterprise Edge Companion Wireless 105
4. Connect the external antenna to the appropriate Base Station radio.
Note: The length of the coaxial cable must not exceed 10 m.
Install an outdoor omnidirectional external antenna (Canada)
When installing an outdoor omnidirectional external antenna:
•
Locate the antenna on the external wall of the building.
Note: You must install the antenna on a vertical surface.
•
Keep the outdoor omnidirectional external antenna as close as possible to the
Base Station (the Base Station must be inside). The recommended install height
is 4 m to 5 m above ground level.
•
Always install a surge protector between an outdoor omnidirectional external
antenna and a Base Station.
Note: The connector on the outdoor omnidirectional external antenna is a TNC
female connector. To connect the antenna, you need an adapter to connect
the TNC connector to the BNC coaxial cables or a coaxial cable with a TNC
male connector on one end and BNC male connector on the other end.
Fit lightning protection to the antenna if appropriate.
See Install a lightning surge protector (Canada) on page 107 for more
information.
Important points to remember:
• Do not install the external antenna or the lightning surge protector during an
electrical storm.
• Always turn off the Base Station power before connecting the coaxial cable of
an outdoor antenna.
• Always install the antenna at the cable entry point into the building.
• Connect the lightning surge protector to ground before connecting the coaxial
cable.
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106 Install Enterprise Edge Companion Wireless
Figure 42 Install the outdoor omnidirectional external antenna (Canada)
Mast
Set screw
Exterior wall
mounting plate
Connector
at the base of
the mast
Shroud
Lag bolts or other
appropriate mounting
hardware
Plastic plug
Cable ties
Co-axial cable to
surge protector on
interior wall
To install an outdoor omnidirectional external antenna, follow these steps:
1. Screw the antenna mounting plate vertically to the exterior wall of the
building with lag bolts or other appropriate hardware. Figure 42 shows how to
fasten the mounting plate.
2. Feed one end of the coaxial cable up through the bottom of the antenna cover
and attach the BNC connector to the base of the mast.
3. Slide the mast down into the cover until it fits.
4. Rotate the mast until the threaded hole in the base of the mast aligns with the
set screw hole in the cover. Tighten the set screw.
5. Route the coaxial cable along the bottom edge of the plate between the cover
and the wall plate and tie the cable up.
Note: The total length of the coaxial cables from the outdoor antenna to the
Base Station must not exceed 10 m.
6. Insert the plastic plug into the base of the cover to keep the weather out.
7. Feed the coaxial cable through the wall to the surge protector on the interior
wall.
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Install a lightning surge protector (Canada)
Install the lightning surge protector for the outdoor omnidirectional external
antenna to protect it from electrical surges. The recommended lightning surge
protector is part number A0382082. Refer to the manufacturer’s installation
instructions for more details on its installation. To install a lightning surge
protector, follow these steps:
1. Install the surge protector on the interior wall as close as possible to the entry
point of the coaxial cable from the outdoor antenna. Figure 43 shows where to
locate the surge protector. Follow the installation instructions that come with
the surge protector.
Figure 43 Install the lightning surge protector (Canada)
Exterior
Wall
Interior
Wall
Copper plates
Surge protector
Co-axial cable to
Base Station
Co-axial cable
to outdoor
external antenna
Cable clamps
Low impedance
ground lead
2. Before you connect the ground lead to the surge protector, attach it to an
approved ground. The recommended wire gauge is 6 AWG (4 mm). Connect
the ground lead to the building ground. Do not connect to a ground rod or
series of ground rods. If you cannot connect the ground lead to the building
ground, connect it to the metal frame of the building frame. The connection
must be no more than two to three meters.
You can connect the ground lead to the 120 Vac conduit (which is connected
to the building ground). However, Nortel Networks does not recommend
using the 120 V ac conduit.
3. Route and connect the coaxial cable from the outdoor antenna to the surge
protector.
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108 Install Enterprise Edge Companion Wireless
4. Route and connect the coaxial cable from the surge protector to the
appropriate Base Station BNC connector.
Note: The total length of the coaxial cables from the outdoor antenna to the
Base Station must not exceed 10 m.
Power up the system
If you added a Base Station that requires a software update, the system begins
downloading the software to the Base Station. The display shows
.
to clear the message. When the Base Station software finishes
1. Press A
downloading, the
appears.
to clear the message. Some Base Stations do not power up at the
2. Press A
same time, and this message repeats at the beginning of each download.
In the United States, the display shows one of the following messages after
powering up:
Table 17 UTAM messages
If display shows
See
UTAM code req’d
System logical identifier (LID) information
UTAM test failed
See alarm codes in the Windows NT event log.
A loss of UTAM information occurs when upgrading US Enterprise Edge
systems.
You need UTAM Recovery Codes.
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Install the Data Networking Hardware
10
Task overview
The data networking hardware is installed in the Enterprise Edge server at the
factory. To install the data networking hardware, you need to perform the following
tasks:
•
Connect wiring to the LAN card
•
Connect wiring to the WAN card
•
Connect wiring to the modem card
Connect wiring to the LAN card
To connect the LAN card, insert the local area network (LAN) cable into the RJ-45
jack on the LAN card. For information about the location of the LAN card, refer to
the figure Enterprise Edge server external points of connection on page 23.
Connect wiring to the WAN card
If your Enterprise Edge server does not contain a WAN card or you do not have a
connection to the WAN, skip to Connect wiring to the modem card.
To connect the WAN card, insert the wide area network (WAN) cable into the
RJ-48C jack on the WAN card. For information about the location of the WAN
card, refer to the figure Enterprise Edge server external points of connection on
page 23.
Connect wiring to the modem card
To connect the modem card, a PSTN line into the Line jack on the modem. For
information about the location of the modem card, refer to the figure Enterprise
Edge server external points of connection on page 23.
Note: You do not need the modem card for all installations.
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Initializing the Enterprise Edge system
11
After you install the Enterprise Edge server, you must set the initial configuration
parameters. These initial parameters allow you to connect to the Enterprise Edge
system using Enterprise Edge Unified Manager. Enterprise Edge Unified Manager
is the application you use to program the Enterprise Edge system.
The default address for Enterprise Edge Unified Manager is:
•
IP:
10.10.10.1
•
Subnet: 255.255.255.0
Ask the network administrator before you connect the Enterprise Edge server to the
network to make sure there are not conflicts.
If you can use the default IP address, connect the Enterprise Edge server to the
network and use Enterprise Edge Unified Manager to configure the system.
If you cannot use the default IP address, you must change the IP address of the
Enterprise Edge server. The IP address is changed when you set the initial
configuration parameters. You can set the initial configuration parameters using:
•
a terminal and a null modem cable
•
a computer and an Ethernet crossover cable
After you set the initial parameters, you can connect the Enterprise Edge server to
the network and use Enterprise Edge Unified Manager to configure the system.
Note: For detailed information about configuring the Enterprise Edge system,
refer to the Enterprise Edge Programming Operations Guide or the
Enterprise Edge Networking Operations Guide.
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Setting the initial parameters using a null modem cable
To use a null modem cable, you must have a VT100 compatible terminal or a
computer that has a VT100 compatible terminal emulation program.
Set the transmission parameters of your terminal or terminal emulation program to:
•
9600 bits per second
•
8 data bits
•
no parity
•
1 stop bit
•
hardware flow control
Note: For instructions on how to set the transmission parameters, refer to the
terminal or operating manual. When configuring the terminal, Enterprise
Edge supports carriage return.
Important: Your terminal must be VT100 compatible and must support the VT100
National Character set. If the terminal does not support the National Character set,
text appears wrong on the display.
Setting the initial parameters
To set the initial configuration parameters:
1. Make sure the Status LED is on. This LED indicates that the Enterprise Edge
server is operating correctly.
2. Attach the null modem cable to the Enterprise Edge server.
Table 18 shows the serial port connections.
Note: The location of the transmit (TX) and receive (RX) pins on your
terminal can vary. Refer to your terminal or computer documentation
to confirm pin locations.
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Initializing the Enterprise Edge system 113
Table 18 Serial port connections
Enterprise Edge server
Signal
Required
connections
Pin
Terminal or laptop computer
9 pin port
25 pin port
Data Carrier Detect (DCD)
1
Serial data in (RX)
2
Pin 3
Pin 2
Serial data out (TX)
3
Pin 2
Pin 3
Data Terminal Ready (DTR)
4
Ground
5
Pin 5
Pin 7
Data Set Ready (DSR)
6
Request to Send (RTS)
7
Clear to Send (CTS)
8
Ring Indicator (RI)
9
3. Attach the other end of the null modem cable to the serial port on the terminal
or computer.
4. Make sure the Enterprise Edge server and your terminal or computer are on.
5. If you are using a computer, start your terminal emulation program.
6. Press the Enter key.
7. Press the CTL and Y keys.
8. Beside the User ID prompt, type supervisor and then press the Enter key.
9. Beside the Password prompt, type super and then press the Enter key.
10. Press the Q key to access the Quick Start Page.
11. For the LAN1 IP Address, enter the IP address for the Enterprise Edge server.
If you do not know the IP address for the Enterprise Edge server, ask your
network administrator.
12. For the LAN1 Subnet Mask, enter the Subnet Mask for the Enterprise Edge
server. If you do not know the Subnet Mask for the Enterprise Edge server,
ask your network administrator.
13. Press the A key to accept the changes.
14. Restart the Enterprise Edge server.
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Setting the initial parameters using an Ethernet crossover cable
You can use an Ethernet crossover cable to connect your computer to the LAN card
on the Enterprise Edge server. With this connection, you can run Enterprise Edge
Unified Manager to configure the Enterprise Edge system.
You use an Ethernet crossover cable when:
•
the computer you are using does not have access to the Enterprise Edge server
through the network
•
you have to configure the Enterprise Edge server before you connect it to the
network
To connect using an Ethernet crossover cable, you need a computer equipped with
a 10/100 BaseT network interface card and TCP/IP protocol. You also need an
Ethernet crossover cable. Figure 44 shows the connections required for Ethernet
crossover cable.
Figure 44 Crossover Ethernet Cable
3TD+
3TD+
6TD-
6TD-
1RD+
1RD+
2D-
2RD-
Configuring your computer
You must configure your computer, before you use it to connect to the Enterprise
Edge server. To configure your computer:
1. Click the Start button, point to Settings and then click Control Panel.
2. Double click the Network icon.
3. Select your TCP/IP adapter and then click the Properties button.
4. Click the IP Address tab.
5. Click Specify an IP address.
6. Click the IP Address field and enter 10.10.10.2.
7. Click the Subnet mask field and enter 255.255.255.0.
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Initializing the Enterprise Edge system 115
8. Click the OK button.
9. Click the OK button.
10. Click the Yes button to restart the PC.
After you have configured the computer, you need to connect it to the Enterprise
Edge server.
Connecting the Ethernet crossover cable
To connect the Ethernet crossover cable:
1. Shutdown the computer.
2. Attach one end of the Ethernet crossover cable to the LAN card on the
Enterprise Edge server.
3. Connect the other end of the cable to the network interface card on your
computer.
4. Start up the computer.
After you connect the computer to the Enterprise Edge server, you can use
Enterprise Edge Unified Manager to configure the Enterprise Edge system.
Enterprise Edge Initialization
The Enterprise Edge is usually initialized at the factory. However, if you have to
replace the hard drive in Enterprise Edge server, you must initialize Enterprise
Edge.
To initialize Enterprise Edge:
1. Make sure the Status LED is on. This LED indicates that the Enterprise Edge
server is operating correctly.
2. Attach the null modem cable to the Enterprise Edge server.
3. Attach the other end of the null modem cable to the serial port on the terminal
or computer.
4. Make sure the Enterprise Edge server and your terminal or computer are on.
5. If you are using a computer, start your terminal emulation program.
6. Press the Enter key.
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116 Initializing the Enterprise Edge system
7. Press the CTL and Y keys.
8. For User ID, type ee_amdin and then press the Enter key.
9. For Domain, press the Enter key
10. For Password, type msp and then press the Enter key.
11. If the Enterprise Edge system is in the United States, press the key to select
the Etiquette standard.
If the Enterprise Edge system is in Canada, press the key to select the CT2
Plus standard.
12. Press the key.
The configuration screen appears.
13. Select the configuration that matches your Enterprise Edge system by typing
the number that is beside the configuration.
14. Press the A key to accept the changes.
15. Restart the Enterprise Edge server.
Programming the Enterprise Edge system
After you have set the initial configuration parameters, you can connect the
Enterprise Edge server to the network and program the telephony and data
networking features. For information about configuring the telephony parameters,
refer to the Enterprise Edge Programming Operations Guide. For information
about configuring the data networking parameters, refer to the Enterprise Edge
Networking Operations Guide.
Tip
In certain situations, you may not be able to connect the Enterprise Edge
server to the network and use Enterprise Edge Unified Manager. (For
example, the network is not installed or the network has restricted access.)
In these situations, you can connect to the Enterprise Edge server using an
Ethernet crossover cable and use Enterprise Edge Unified Manager. With
this connection, you can program all of parameters on the Enterprise Edge
system.
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Section III - Enterprise Edge Software
• Enterprise Edge Software
• Enterprise Edge Unified Manager software
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Enterprise Edge Software
12
Your Enterprise Edge server has all of the system software pre-installed. Software
applications on page 119 describes available software packages that you can
purchase. The Enterprise Edge Base Software contains several Enterprise Edge
software packages.
To enable the other software packages, you use a security keycode. A security
keycode is a password number provided to the installer. Each security key contains
three eight digit numbers. You enter all three eight digit numbers in separate boxes.
For more information about how to enable software using keycodes, refer to the
Enterprise Edge Security Keycode Installation Guide.
The Enterprise Edge Unified Manager provides a graphic user interface (GUI) with
Windows based capabilities for programming and maintaining your Enterprise
Edge system and its peripherals.
For more information about the procedures you must perform after you power up
your system, refer to Next step on page 121.
Software applications
The Enterprise Edge system provides the following software application packages.
Package
Features and functionality
Configuration capacity
Enterprise Edge Base
Software
Enterprise Edge Integrated Solution
Enterprise Edge Voice Messaging
Enterprise Edge Auto Attendant
Enterprise Edge Call Detail Recording
Enterprise Edge Hunt Groups
Enterprise Edge PRI
Enterprise Edge TSP Server
Enterprise Edge Unified Messaging
On
On
On
On
On
On
2 Seat Licenses
2 Seat Licenses
Enterprise Edge Bundle #1
Enterprise Edge Integrated Solution
Enterprise Edge Voice Messaging
Enterprise Edge Auto Attendant
Enterprise Edge Call Detail Recording
Enterprise Edge Hunt Groups
Enterprise Edge Call Center
Enterprise Edge PRI
Enterprise Edge TSP Server
Enterprise Edge Attendant Console
Enterprise Edge Unified Messaging
On
On
On
On
On
On
On
Unlimited Seat Licenses
2 Seat Licenses
Unlimited Seat Licenses
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120 Enterprise Edge Software
Package
Features and functionality
Configuration capacity
Enterprise Edge Bundle #2
Enterprise Edge Integrated Solution
Enterprise Edge Voice Messaging
Enterprise Edge Auto Attendant
Enterprise Edge Call Detail Recording
Enterprise Edge Hunt Groups
Enterprise Edge Networking
Enterprise Edge Call Center
Enterprise Edge Call Center Reporting
Enterprise Edge PRI
Enterprise Edge TSP Server
Enterprise Edge Unified Messaging
On
On
On
On
On
On
On
On
On
2 Seat Licenses
2 Seat Licenses
Enterprise Edge Networking
Enables Enterprise Edge Networking
On
Enterprise Edge Call Center
Enables Enterprise Edge Call Center
On
Enterprise Edge Call Center
Reporting
Enables Enterprise Edge Call Center
Reporting
On
Enterprise Edge TSP Seats - 1 Adds one Enterprise Edge TSP user
1 TSP Seat License
Enterprise Edge TSP Seats - 4 Adds four Enterprise Edge TSP users
4 TSP Seat Licenses
Enterprise Edge TSP Seats - 8 Adds eight Enterprise Edge TSP users
8 TSP Seat Licenses
Enterprise Edge TSP Seats Unlimited
Adds all of the users connected to the
Enterprise Edge server
Unlimited TSP Seat Licenses
Enterprise Edge Attendant
Console
Adds one Enterprise Edge Attendant
Console user
1 Attendant Console
License (maximum 6)
Enterprise Edge VoIP
Gateway
Adds two Enterprise Edge VoIP Gateway
trunks
2 VoIP trunks
(maximum 8)
Enterprise Edge Unified
Messaging - 1
Adds one Enterprise Edge Unified
Messaging Seat License
1 Unified Messaging Seat
License
Enterprise Edge Unified
Messaging - 4
Adds four Enterprise Edge Unified
Messaging Seat Licenses
4 Unified Messaging Seat
Licenses
Enterprise Edge Unified
Messaging - 8
Adds eight Enterprise Edge Unified
Messaging Seat Licenses
8 Unified Messaging Seat
Licenses
Enterprise Edge Unified
Messaging - Unlimited
Adds all of the users connected to the
Enterprise Edge server
Unlimited Unified
Messaging Seat Licenses
Enterprise Edge Companion
Wireless
Adds one Enterprise Edge Companion
handset
1 Companion handset
Enterprise Edge Companion
UTAM Activation (Etiquette
only)
Adds one Enterprise Edge Companion
UTAM Base Station
1 Companion Base Station
Enterprise Edge Integrated
QoS Routing Plus
Enables Enterprise Edge Integrated QoS
Routing Plus
On
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Enterprise Edge Software 121
Next step
Following the system power up, you need to configure your Enterprise Edge
system. There are two applications that you use to configure the Enterprise Edge
system. Use Enterprise Edge Unified Manager to configure Enterprise Edge
Integrated Solutions, Enterprise Edge TSP and Enterprise Edge Integrated QoS
Routing. Use Enterprise Edge Voice Applications Manager to manage other
applications, including Enterprise Edge Voice Messaging and Enterprise Edge Call
Center.
To access these applications, you must connect to the Enterprise Edge server. You
connect to the Enterprise Edge server using a cross connect cable or the local area
network
Enterprise Edge Unified Manager operates on the Enterprise Edge server and you
access this application using a web browser. For information how to use Enterprise
Edge Unified Manager, refer to the Enterprise Edge Programming Operations
Guide.
Enterprise Edge Voice Applications Manager is a client application that operates on
the computer that is connected to the Enterprise Edge server. For information about
how to use Enterprise Edge Voice Applications Manager, refer to the Enterprise
Edge Voice Messaging Set Up and Operation Guide.
Programming your software
Program your software in the following order. For information about how to access
the appropriate documentation, refer to Software documentation on page 123.
1. Launch Enterprise Edge Unified Manager and program the key telephony
services (trunks, lines and sets). You must program the key telephony services
the first time you power up your system and when you perform a system
startup.
Note: Your system uses the PBX template. However, you can select a
different programming template. For more information, refer to
Enterprise Edge Programming Operations Guide.
2. Configure the Enterprise Edge VoIP Gateway application. This application
provides VoIP gateway functionality. The VoIP gateway allows you to make
telephone calls over any intranet connected to the Enterprise Edge server.
3. Use the Enterprise Edge Voice Applications Manager, to program your
Enterprise Edge Voice Messaging application. This application provides
automated attendant and voice messaging.
4. If you have purchased Enterprise Edge Networking, program Enterprise Edge
Networking.
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5. Install and configure Enterprise Edge Unified Messaging client software.
Enterprise Edge Unified Messaging allows network users to create and receive
messages on their computers.
6. Install and configure Enterprise Edge TSP. Enterprise Edge TSP allows your
telephony application to communicate with and control your Enterprise Edge
telephone. You must configure Enterprise Edge TSP on both the Enterprise
Edge server and the client computers.
7. Install and configure Enterprise Edge Personal Call Manager. This application
provides an easy to use computer interface for your telephone. You must
install and configure Enterprise Edge Personal Call Manager on the client
computers. You must install and configure Enterprise Edge TSP before
Enterprise Edge Personal Call Manager can function.
8. Install and configure Enterprise Edge Call Detail Recording to meet your
company requirements. This application provides reports on all call activities.
9. If you have ordered Enterprise Edge Call Center, install and configure the
application. Enterprise Edge Call Center is an automatic call distribution
system which helps you in handling incoming calls.
10. If you have ordered Enterprise Edge Call Center Monitor, install and
configure the application. Enterprise Edge Call Center Monitor provides
statistics on the daily operation of your Enterprise Edge Call Center system.
11. If you have ordered Enterprise Edge Attendant Console, install and configure
the application. Enterprise Edge Attendant Console provides centralized call
management and call activity reporting.
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Enterprise Edge Software 123
Software documentation
Application
Documentation
Enterprise Edge
Unified Manager
Enterprise Edge Programming Operations Guide
Enterprise Edge
VoIP Gateway
Enterprise Edge VoIP Gateway Configuration Guide
Enterprise Edge
Voice Messaging
Enterprise Edge Voice Messaging Set Up and Operation Guide
Enterprise Edge Voice Messaging Reference Guide
Enterprise Edge Voice Messaging Quick Reference Card
Enterprise Edge Voice Messaging Programming Record
Enterprise Edge Message Networking Set Up and Operation Guide
Enterprise Edge Message Networking AMIS User Guide
Enterprise Edge Voice Messaging Software Keycode Installation Guide
Enterprise Edge Unified Messaging Client Installation Guide
Enterprise Edge TSP Enterprise Edge TSP Server Configuration Guide
Enterprise Edge
Personal Call
Manager
Enterprise Edge Personal Call Manager User Guide
Enterprise Edge Call Enterprise Edge Call Detail Recording System Administrator Guide
Detail Recording
Enterprise Edge Call Enterprise Edge Call Center Set Up and Operation Guide
Center
Enterprise Edge Call Center Agent Card
Enterprise Edge Call Enterprise Edge Call Center Monitor Set Up and Operation Guide
Center Monitor
Enterprise Edge
Attendant Console
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Enterprise Edge Attendant Console User Guide
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Enterprise Edge Unified Manager software
13
Overview
The Enterprise Edge Unified Manager software is on the Enterprise Edge server,
but you use it from a computer connected to the Enterprise Edge server.
With Enterprise Edge Unified Manager, you can:
•
configure the telephony parameters
•
configure the data networking parameters
•
shutdown the Enterprise Edge server
•
restart the Enterprise Edge server
For information about configuring the telephony parameters, refer to the Enterprise
Edge Programming Operations Guide. For information about configuring the data
networking parameters, refer to the Enterprise Edge Networking Operations Guide.
Tip
In certain situations, you may not be able to connect the Enterprise Edge
server to the network and use Enterprise Edge Unified Manager. (For
example, the network is not installed or the network has restricted access.)
In these situations, you can connect to the Enterprise Edge server using an
Ethernet crossover cable and use Enterprise Edge Unified Manager. With
this connection, you can program all of parameters on the Enterprise Edge
system.
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126 Enterprise Edge Unified Manager software
Enterprise Edge Unified Manager requirements
Enterprise Edge Unified Manager operates on the Enterprise Edge server, but you
access it using a web browser running from another computer on the network.
Computer requirements
The computer you are using to run Enterprise Edge Unified Manager, should have:
•
a Pentium (133 Mhz) or higher CPU (or compatible)
•
64 MB RAM
•
10 MB disk space
•
a minimum screen resolution of 1024 X 768
•
a minimum monitor size of 17 inches
Browser requirements
To use Enterprise Edge Unified Manager, you must have:
•
Java Virtual Machine (JVM) 5.0 (build 5.0.0.3167 or greater)
•
one of the following web browsers:
- Netscape Communicator 4.5 or greater
- Microsoft Internet Explorer 4.0 or greater
If you are using Netscape Communicator, you must set the following parameters:
•
Enable Java: On
•
Cached document comparison: Every time
If you are using Microsoft Internet Explorer, you must set the following parameters:
•
Check for newer versions: Every visit to the page
•
Java JIT compiler enabled: On
For information about setting these parameters, check the documentation that came
with your web browser.
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Shutdown the Enterprise Edge server
Windows NT requires a controlled shutdown to guarantee the integrity of the file
system.
To shutdown the Enterprise Edge server:
1. Start a web browser on a computer with a LAN connection to the Enterprise
Edge server.
2. Enter the IP address of the Enterprise Edge server.
Note: You set the IP address of the Enterprise Edge server during the initial
configuration. For more information, refer to Initializing the Enterprise
Edge system on page 111.
3. Type your user name in the Login box.
4. Type your password in the Password box.
5. Click the Configure button.
6. Click the Logoff menu and then click eboot .
7. Click the Yes button.
8. Wait until the Power LED turns off and then disconnect the Enterprise Edge
power cord from the AC outlet.
Tip
The Enterprise Edge server restarts automatically after a power failure. The
Enterprise Edge server restarts approximately five seconds after the Power
LED turns off. Make sure you disconnect the Enterprise Edge power cord
during before the Enterprise Edge server restarts.
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Restart the Enterprise Edge server
To restart the Enterprise Edge server:
1. Start a web browser on a computer with a LAN connection to the Enterprise
Edge server.
2. Enter the IP address of the Enterprise Edge server.
Note: You set the IP address of the Enterprise Edge server during the initial
configuration. For more information, refer to Initializing the Enterprise
Edge system on page 111.
3. Type your user name in the Login box.
4. Type your password in the Password box.
5. Click the Configure button.
6. Click the Logoff menu and then click eboot .
7. Click the Yes button.
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Section IV - Enterprise Edge server
Hardware Upgrades
and Replacements
• Prepare the Enterprise Edge server to upgrade or replace a hardware
component
• Replacing memory
• Replacing the clock/calendar battery
• Replacing the hard disk
• Replacing the fan
• Replacing the power supply
• Replacing the main printed-circuit board
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Prepare the Enterprise Edge server to
upgrade or replace a hardware component
14
Overview
Before you can upgrade or replace a hardware component, you have to open the
Enterprise Edge server. To open the Enterprise Edge server, you need to:
•
shutdown the Enterprise Edge server
•
remove the connections to the Enterprise Edge server
•
remove the Enterprise Edge server from a rack
•
remove the Enterprise Edge server cover
•
remove the Enterprise Edge server front cover
Special tools
Before you replace or upgrade the components, ensure you have the following
equipment:
•
Phillips screwdriver #2 that has a blade 3.5 in. long
•
3/16 in. slot screwdriver
•
an antistatic grounding strap
CAUTION
You must wear an antistatic grounding strap at all times when handling
electronic components. If you do not, you can damage to the equipment.
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132 Prepare the Enterprise Edge server to upgrade or replace a hardware component
Remove the connections
You must remove all of the connections to the Enterprise Edge server before you
open or move it. Make sure you remove the connections in the order described in
this section. To remove the connections:
1. Remove the RJ-48C cable from the EE-DTM and the RJ-11 cables from the
EE-CTM. Mark the cables to indicate which media bay module and port the
cable was connected to.
2. Shutdown the Enterprise Edge server. For more information, refer to
Shutdown the Enterprise Edge server on page 127.
3. Remove the amphenol connectors from the EE-DSM 16, EE-DSM 32 and EEASM 8. Mark the cables to indicate which media bay module and port the
cable was connected to.
4. Remove the RJ-48C, RJ-45 and RJ-11 cables from the WAN, LAN and
modem cards. Mark the cables to indicate which card and port the cable was
connected to.
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Remove the Enterprise Edge server from a rack
If the Enterprise Edge server is in rack, remove it from the rack before you open it.
To remove the Enterprise Edge server from a rack:
1. Make sure you remove all of the connections to the Enterprise Edge server.
For more information refer to Remove the connections on page 132.
2. Remove the screws that connect the rack mounting bracket to the rails.
Figure 45 Remove the Enterprise Edge server from a rack
3. Place the Enterprise Edge server on a table that provides easy access and can
support the weight of the server.
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134 Prepare the Enterprise Edge server to upgrade or replace a hardware component
Remove the cover from the Enterprise Edge server
The cover is on the top of the Enterprise Edge server. You must remove the cover
to access any of the internal components of the Enterprise Edge server.
To remove the cover:
1. Remove all of the connections to the Enterprise Edge server.
For more information refer to Remove the connections on page 132.
2. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
3. If the rack mounting brackets are attached, remove the brackets.
4. Remove the six screws from the cover.
5. Lift the back of the cover and slide it back and up.
Figure 46 Remove the cover
Remove the front cover
The front cover is a plastic cover installed on the front of the Enterprise Edge server.
You must remove the front cover to add or remove the Enterprise Edge cards, the
media bay modules or the main printed-circuit board.
To remove the front cover, carefully pull the cover forward.
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Replacing memory
15
Overview
The Enterprise Edge server is equipped with 128 MB of Random Access Memory
(RAM). This memory is located on Dual In-line Memory Modules (DIMMs) in
center of the main printed-circuit board. For information about the location of the
DIMM slots, refer to the figure Enterprise Edge server interior components on page
22.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully.
Replacing memory
You replace a DIMM when the DIMMs fails or when you want to increase the
amount of RAM in the Enterprise Edge server.
To expand the amount of RAM, you replace one of the 64 MB DIMMs with a
DIMM that contains more RAM. Ensure you use the Nortel Networks
recommended DIMMs.
CAUTION
Do not use an electric screwdriver or any magnetic tools near the DIMMs. These
tools can disrupt the DIMMs. Refer to Equipment for installing the Enterprise
Edge system on page 55 for equipment recommendations.
Note: There must be at least one DIMM installed in the Enterprise Edge server in
order for the Enterprise Edge server to function.
To replace a DIMM:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
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4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Carefully push down on the fastening tabs on either side of the DIMM. When
press down on the fastening tabs, the DIMM lifts out of the DIMM slot.
7. Remove the DIMM from the slot.
Figure 47 Remove the DIMM
8. Slide the DIMM, edge connectors first, into the slot. Refer to Figure 48.
Note: The DIMM has two notches on the edge connector. Position the
DIMM so that one of the notches is on the side of the slot nearest to
the Enterprise Edge cards.
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Figure 48 Install a DIMM
9. Carefully push the DIMM down until the fastening tabs clip to the side of the
DIMMS.
Note: Do not force the DIMM into its slot. If the DIMM does not slide in
easily, check the alignment of the DIMM.
10. Replace the cover.
11. If the Enterprise Edge server was in a rack, install the server back in the rack.
12. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
13. Plug the Enterprise Edge power cord into the ac outlet.
14. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the clock/calendar battery
16
Overview
The clock/calendar battery supplies the power required to keep the BIOS
information current if there is a power failure. You must replace the battery with a
3 V, 170 mAh, lithium coin cell such as a Sony CR2032.
WARNING
If you do not replace the battery with a 3 V, 170 mAh, lithium coin cell battery,
there is a danger of explosion.
Risk of shock.
Disconnect the power cord, telephone cables or network cables before opening
the computer.
Read and follow installation instructions carefully
Removing the battery
To remove the battery:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
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6. Use your finger to carefully lift the battery out of the socket. For the location
of the battery socket, refer to Figure 49.
CAUTION
Do not use any type of tool to remove the battery.
Figure 49 Remove the battery
Installing the new battery
To install the battery:
1. Position the battery in the socket and push down on it until the battery snaps
into the socket. Make sure the positive (+) side of the battery faces up and you
seat the battery in the socket completely.
WARNING
There is a danger of explosion if you do not replace the battery correctly. You
must replace the battery with a 3 V, 170 mAh, lithium coin cell battery.
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2. Replace the cover.
3. If the Enterprise Edge server was in a rack, install the server back in the rack.
4. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
5. Plug the Enterprise Edge power cord into the ac outlet.
6. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the hard disk
17
Overview
The Enterprise Edge server includes one factory installed hard disk. You replace the
hard disk if a problem exists.
Risk of shock.
Disconnect the power cord, telephone cables or network cables before opening
the computer.
Read and follow installation instructions carefully.
Removing the hard disk
CAUTION
Do not use an electric screwdriver near the hard disk. You can loose the
information stored the disk. Refer to Special tools on page 131 for equipment
recommendations.
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Disconnect the power supply wiring and ribbon cable from the hard disk.
7. Remove the four screws holding the hard disk bracket to the Enterprise Edge
server.
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Figure 50 Remove the hard disk
8. Lift the hard disk out of the Enterprise Edge server.
9. Remove the two screws that fasten each bracket to the hard disk.
Figure 51 Remove the brackets from the hard disk
CAUTION
Shock can damage the hard disk. Do not drop or hit the hard disk drive.
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If you are returning the hard disk to a Nortel Networks repair facility, package it
carefully in the replacement hard disk box. If you do not have the original box,
package the drive in another box with shock absorbing material.
Installing a new hard disk
You must initialize the Enterprise Edge system when you install a new
hard disk.
For information about how to initialize the Enterprise Edge system, refer to
Enterprise Edge Initialization on page 115.
To install a new hard disk:
1. Fasten both brackets to the hard disk. You must position the hard drive with
the bottom of the hard disk drive (the side with the exposed electronic
connectors) down.
Figure 52 Connect the brackets to the hard disk
2. Fasten both brackets to the Enterprise Edge server.
3. Place the hard disk in the Enterprise Edge server. Align the holes in the
brackets with the holes in the bottom of the Enterprise Edge server.
Make sure the power supply and ribbon cable connectors are toward the media
bay modules.
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Figure 53 Position the hard disk in the Enterprise Edge server
4. Fasten the hard disk to the Enterprise Edge server using four screws.
5. Connect the hard disk drive power supply wiring and ribbon cable.
Note: All connectors have a notch so you cannot insert the cable backwards.
If you cannot push a connector in easily, do not force it.
6. Replace the cover.
7. If the Enterprise Edge server was in a rack, install the server back in the rack.
8. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
9. Plug the Enterprise Edge power cord into the ac outlet.
10. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the fan
18
Overview
The Enterprise Edge server includes a fan installed on the back of the server. This
fan helps cool the Enterprise Edge components. If the fan stops working, you must
replace the fan to prevent the components from over heating.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully.
Removing the fan
To remove the fan:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Disconnect the power cable from the connector on the main printed-circuit
board.
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Figure 54 Remove the power supply cable
7. Cut the cable tie that holds the excess power cable to the wall of the
Enterprise Edge server.
8. Remove the four screws holding the fan to the Enterprise Edge server. You
access these screws from the back of the Enterprise Edge server.
Note: There is a nut on all of the screws. When you loosen the screws, you
have to hold the nuts to prevent the nuts from turning.
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Figure 55 Remove the fan
9. Lift the fan out of the Enterprise Edge server.
Installing a new fan
To install a new fan:
1. Place the fan in the Enterprise Edge server. Make sure the label on the fan is
toward the wall of the Enterprise Edge server.
2. Align the screw holes in the fan with the screw holes in Enterprise Edge
server.
3. Fasten the fan to the Enterprise Edge server using the four screws, locking
washers and nuts. Make sure the locking washers are on the screws before
inserting the screws.
Tips
Install all four screws before you tighten the screws.
Install the screws on the top of the fan first.
4. Connect the fan power cable to the connector on the main printed-circuit
board.
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Figure 56 Connect the power cable
5. Attach the excess fan power cable to the wall of the Enterprise Edge server
using a cable tie.
6. Replace the cover.
7. If the Enterprise Edge server was in a rack, install the server back in the rack.
8. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
9. Plug the Enterprise Edge power cord into the ac outlet.
10. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the power supply
19
Overview
The power supply provides power to all of the components contained within the
Enterprise Edge server. You replace the power supply when it is no longer
operating.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully.
Removing the power supply
To remove the power supply:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Disconnect the power supply cables from the main printed-circuit board, hard
disk and media bay modules.
7. Remove the cable ties that hold the power supply cables to the Enterprise
Edge server.
8. Remove the four screws that hold the power supply to the Enterprise Edge
server. You access these screws from the back of the Enterprise Edge server.
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Figure 57 Remove the power supply
9. Lift the power supply out of the Enterprise Edge server.
Installing a new power supply
To install a new power supply:
1. Place the power supply in the Enterprise Edge server.
2. Align the screw holes in the power supply with the screw holes in Enterprise
Edge server.
3. Fasten the power supply to the Enterprise Edge server using the four screws.
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4. Connect the power supply cables to the main printed-circuit board, hard drive
and media bay modules.
Tip
Route the power cables so they do not get in the way when you replace
other Enterprise Edge components. Also, store the excess hard disk and
media bay module power cables under the media bay module bracket.
5. Attach the power supply cables to the Enterprise Edge server using cable ties.
6. Replace the cover.
7. If the Enterprise Edge server was in a rack, install the server back in the rack.
8. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
9. Plug the Enterprise Edge power cord into the ac outlet.
10. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the main printed-circuit board
20
Overview
Replace the main printed-circuit board when it is no longer operating.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Removing the main printed-circuit board
To remove the main printed-circuit board:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
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Figure 58 Main printed-circuit board
7. Remove the MSC. For information about removing the MSC, refer to Remove
the MSC on page 173.
8. Remove the modem card. For information about removing the modem card,
refer to Remove the modem card on page 223.
9. Remove the LAN card. If your system has two LAN cards, remove both LAN
cards. For information about removing the LAN card, refer to Remove the
LAN card on page 227.
10. Remove the WAN card (if the server has a WAN card). For information about
removing the WAN card, refer to Remove the WAN card on page 231.
11. Disconnect the power supply cable from the main printed-circuit board.
12. Remove the fan power cable.
13. Remove the IDE ribbon cable.
14. Remove the DIMMs. For information about removing DIMMs, refer to
Replacing memory on page 135.
15. Remove the screws that hold the main printed-circuit board to the Enterprise
Edge server.
16. Lift the main printed-circuit board and pull it toward the power supply. When
the connectors are clear of the front of the Enterprise Edge server, lift the
main printed-circuit board out.
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Installing a new main printed-circuit board
To install a new main printed-circuit board:
1. Place the main printed-circuit board in the Enterprise Edge server.
2. Align the connectors on the main printed-circuit board with the opening in the
front of the Enterprise Edge server.
3. Lift the main printed-circuit board and slide it toward the front of the
Enterprise Edge server.
4. Align the screw holes in the main printed-circuit board with the screw holes in
Enterprise Edge server.
5. Fasten the main printed-circuit board to the Enterprise Edge server using the
six screws.
6. Insert the DIMMs. For information about installing a DIMM, refer to
Replacing memory on page 135.
7. Insert the IDE ribbon cable into the connector on the main printed-circuit
board.
Note: All connectors have a notch so you cannot insert the cable backwards.
If you cannot push a connector in easily, do not force it.
8. Insert the fan power cable into the connector on the main printed-circuit
board.
9. Insert the power supply cable into the connector on the main printed-circuit
board.
10. Insert the WAN card (if the system has a WAN card). For information about
inserting the WAN card, refer to Install the WAN card on page 232.
11. Insert the LAN card. If your system has two LAN cards, insert both LAN
cards. For information about inserting the LAN card, refer to Install the LAN
card on page 228.
12. Insert the modem card. For information about inserting the modem card, refer
to Install the modem card on page 224.
13. Insert the MSC. For information about inserting the MSC, refer to Install the
MSC on page 175.
14. Replace the front cover.
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15. Replace the cover.
16. If the Enterprise Edge server was in a rack, install the server back in the rack.
17. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
18. Plug the Enterprise Edge power cord into the ac outlet.
19. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Section V - Enterprise Edge telephony
hardware upgrades
and replacements
• Upgrading or replacing telephony hardware
• Preparing for an upgrade
• Replacing the MSC
• Replacing the EE-CTM
• Replacing the EE-DTM
• Replacing the EE-DSM 16
• Replacing the EE-DSM 32
• Replacing the EE-ASM 8
• Replacing a telephone
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Upgrading or replacing telephony
hardware
21
Overview
The telephony hardware does all of the call processing in the Enterprise Edge
system. This hardware also connects to the telephone equipment in your office and
to the public switched telephone network.
The Enterprise Edge telephony hardware includes:
•
MSC – This PCI card provides all of the call processing function on the
Enterprise Edge system. The MSC also connects the other telephony hardware
together.
•
EEDTM – This media bay module connects digital telephone lines from the
public switched telephone network to the Enterprise Edge system.
•
EECTM – This media bay module connects analog telephone lines from the
public switched telephone network to the Enterprise Edge system.
•
EEDSM
– This media bay module connects up to 16 Enterprise Edge
telephones to the Enterprise Edge system.
•
EEDSM
– This media bay module connects up to 32 Enterprise Edge
telephones to the Enterprise Edge system.
•
EEASM – This media bay module connects single line analog telephones to
the Enterprise Edge system.
•
Telephones – Enterprise Edge telephones and analog telephony devices
To operate correctly, the Enterprise Edge server must have an MSC and one of the
following:
•
one trunk media bay module (EE-DTM or EE-CTM)
•
one station media bay module (EE-DSM 16, EE-DSM 32 or EE-ASM 8)
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Upgrading or replacing?
Upgrading the Enterprise Edge system is different from replacing Enterprise Edge
system telephony components.
You replace components when you have a component that is not functioning
correctly. To replace a telephony component, you take a component out of the
Enterprise Edge server and then install a component of the same type. For example,
you remove an EE-DSM 16 and then install a different EE-DSM 16.
You upgrade the Enterprise Edge system to add new functions or expand the
number of telephones or lines you can connect. To upgrade the Enterprise Edge
system, you install a new component or you take out a component and then install
a different type of component. For example, you remove an EE-DSM 16 and then
install an EE-DSM 32.
If you are replacing a telephony component, follow the appropriate replacement
instructions in the section. If you are upgrading, you must follow the instructions in
Preparing for an upgrade on page 163 and the appropriate replacement instructions.
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Preparing for an upgrade
22
When you upgrade the Enterprise Edge system, you are changing the number or
type of telephones or telephone lines you can connect to the Enterprise Edge server.
To upgrade the Enterprise Edge system, you need to add a new media bay module
or change the type of media bay module installed.
When you add or change a media bay module, you need to:
•
check the switch settings of the existing media bay modules
•
configure the switch settings for the new media bay module
These switches determine the module number that is assigned to the media bay
module. This module number then determines which line numbers or extension
numbers are assigned to the media bay module.
Figure 59 DIP switches on media bay module
DIP switch numbering
ON
OFF
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Module numbers
The module number assigned to the media bay module determines the range of line
numbers or extension numbers that are assigned to the media bay module.
There are eight module numbers on an Enterprise Edge system. The MSC uses two
of these modules numbers. The media bay modules use the other six modules
numbers.
Each module number has access to 16 voice channels. These voice channels carry
the telephony information (such as telephone calls and voice messages) between the
media bay modules and the MCS.
To assign a module number to a media bay module, set switches 4, 5 and 6 on the
back of the media bay module. Table 19 shows the switch settings for each module
number.
Table 19 Switch settings for the module numbers
DS30 channel selected*
Switch settings
Switch #4
Switch #5
Switch #6
2
on
on
on
3
on
on
off
4
on
off
on
5
on
off
off
6
off
on
on
7
off
on
off
* The MSC uses module numbers 0 and 1.
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Offset
Each type of media bay module requires a different number of voice channels.
Some media bay modules (EE-CTM and EE-ASM 8) use less than 16 voice
channels and can share a module number. Table 20 shows the number of media bay
modules per module number.
Note: One media bay module (EE-DSM 32) uses two module numbers.
Table 20 Number of media bay modules per module number
Media bay
modules
media bay modules/
module number
EE-CTM
4
EE-DTM
1
EE-ASM 8
2
EE-DSM 16
1
EE-DSM 32
0.5
Notes
EE-CTM modules can share a module number with
other EE-CTM modules only.
EE-ASM 8 modules can share a module number with
another EE-ASM 8 module only.
Each EE-DSM 32 requires two module numbers.
When media bay modules share a module number, the MCS uses the Offset to tell
the difference between the media bay modules.
Only assign an Offset to media bay modules that share a module number. Do not
use the Offset for the other media bay modules. To assign an Offset to a media bay
module, set switches 1, 2 and 3 on the back of the media bay module. Table 21
shows the DIP switch settings for each Offset.
Table 21 Offset settings for DIP switches
Offset selected
Switch settings (for sharing of one channel)
Switch #1
Switch #2
Switch #3
0
on
on
on
1
on
on
off
2
on
off
on
3
on
off
off
Note: You cannot mix the type of media bay modules on a shared module number.
EE-CTMs can share a module number and EE-ASM 8s can share a module
number, but an EE-ASM 8 and an EE-CTM cannot share the same module
number.
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Assigning line numbers and extension numbers
To assign line number and extension numbers to a media bay module, you must set
the switches on the back of the media bay module.
Rules for assigning lines and trunks
Use the following rules when you assign module numbers to media bay modules:
•
Assign module numbers to station media bay modules (EE-DSM 32, EE-DSM
16, and EE-ASM 8) in the following order: module 2, module 3, module 4,
module 5, module 6, module 7
•
Assign module numbers to station media bay modules in the following order of
preference: EE-DSM 32, EE-DSM 16, EE-ASM 8
•
Each EE-DSM 32 uses two module numbers. When you assign a module
number to an EE-DSM 32, the EE-DSM 32 also uses the next module number.
For example, if you assign module number 2 to an EE-DSM 32, the EE-DSM
32 uses module numbers 2 and 3.
•
Assign module numbers to trunk modules (EE-DTM and EE-CTM) in the
following order; module 7, module 6, module 5, module 4, module 3, module 2
•
Assign module numbers to trunk modules in the following order of preference:
EE-DTM, EE-CTM
Note: If you are installing Enterprise Edge Companion, configure the station
media bay module or modules handling Enterprise Edge Companion to
module 7 and module 6. You must move any trunk media bay modules
configured to module 6 or 7 to an open module number to prevent conflicts
with Enterprise Edge Companion.
Checking the switch setting on the existing media bay modules
Before you set the switches, check the other media bay modules to find out which
module numbers and Offsets are available.
To check the switch settings:
1. Look at the front of the Enterprise Edge server.
2. In Table 22, circle the type of media bay modules installed in the Enterprise
Edge server.
3. Open the Enterprise Edge server.
4. Look at the switches on the back of the media bay modules.
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5. In Table 22, circle the switch settings for each media bay module.
Note: If you are replacing a media bay module, do not include the switch
settings for that module.
6. In Table 22, circle the matching module numbers. If you have an EE-ASM 8
or EE-CTM, circle the matching Offset number for these media bay modules.
Note: For an EE-DSM 32, circle the next module number also.
7. Select one of the available module number for the new media bay module.
Make sure you select two module numbers in sequence if you are adding an
EE-DSM 32 media bay module. For example, if you select module number 6,
make sure that module number 7 is available.
Note: If you are adding an EE-ASM 8 or EE-CTM, select an Offset also.
Table 22 Programming record for the Media bay module switches
Module location
Type of module
Switch setting Module
4 5 6
number
Switch setting Offset
1 2 3
Top
EE-DTM
EE-CTM
EE-DSM 32
EE-DSM 16
EE-ASM 8
on on on
2
on on on
0
on on off
3
on on off
1
on off on
4
on off on
2
on off off
5
on off off
3
off on on
6
off on off
7
on on on
2
on on on
0
on on off
3
on on off
1
on off on
4
on off on
2
on off off
5
on off off
3
off on on
6
off on off
7
on on on
2
on on on
0
on on off
3
on on off
1
on off on
4
on off on
2
on off off
5
on off off
3
off on on
6
off on off
7
Center
Bottom
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EE-DTM
EE-CTM
EE-DSM 32
EE-DSM 16
EE-ASM 8
EE-DTM
EE-CTM
EE-DSM 32
EE-DSM 16
EE-ASM 8
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168 Preparing for an upgrade
Setting the switches on the media bay modules
After you have selected the module number and Offset, set the switches on the
media bay module.
To set the media bay module switches:
1. Use Table 22 to determine the switch settings for module number you are
assigning to the media bay module.
2. Set switches 4, 5 and 6 to assign the selected module number.
3. If you have more than one EE-ASM 8 or EE-CTM, set the switches for the
Offset required for the module. Use Table 22 to determine the switch settings
for the Offset you are assigning to the media bay module.
4. Set switches 1, 2 and 3 to assign the selected Offset.
Tip
Set an offset when there is more than one EE-ASM 8 or EE-CTM
If you do not have more than one EE-ASM 8 or EE-CTM, set the offset for
all modules to “on”.
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Media bay module switch settings
Table 23 EE-ASM 8 switch settings
Module
2
3
4
5
6
7
Offset
Extensions
0
Switch Settings
1
2
3
4
5
6
221-228
on
on
on
on
on
on
1
229-236
on
on
off
on
on
on
0
237-244
on
on
on
on
on
off
1
245-252
on
on
off
on
on
off
0
253-260
on
on
on
on
off
on
1
261-268
on
on
off
on
off
on
0
269-276
on
on
on
on
off
off
1
277-284
on
on
off
on
off
off
0
285-292
on
on
on
off
on
on
1
293-300
on
on
off
off
on
on
0
301-308
on
on
on
off
on
off
1
309-316
on
on
off
off
on
off
Table 24 EE-DSM 16 and EE-DSM 32 switch settings
Module
Extensions
2
Switch Settings
1
2
3
4
5
6
221-236
on
on
on
on
on
on
3
237-252
on
on
on
on
on
off
4
253-268
on
on
on
on
off
on
5
269-284
on
on
on
on
off
off
6
285-300
on
on
on
off
on
on
7
301-316
on
on
on
off
on
off
Each EE-DSM 32 uses two module numbers. When you assign a module number
to an EE-DSM 32, the EE-DSM 32 also uses the next module number. For example,
if you set the switches to all on (Module 2), the EE-DSM 32 uses module numbers
2 and 3.
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Table 25 EE-DTM switch settings
Module
Lines
2
Switch Settings
1
2
3
4
5
6
221-234
on
on
on
on
on
on
3
181-204
on
on
on
on
on
off
4
151-174
on
on
on
on
off
on
5
121-144
on
on
on
on
off
off
6
91-114
on
on
on
off
on
on
7
61-84
on
on
on
off
on
off
Table 26 EE-CTM switch settings
Module
2
3
4
5
6
7
Offset
Lines
0
Switch Settings
1
2
3
4
5
6
211-214
on
on
on
on
on
on
1
219-222
on
on
off
on
on
on
2
227-230
on
off
on
on
on
on
3
235-238
on
off
off
on
on
on
0
181-184
on
on
on
on
on
off
1
189-192
on
on
off
on
on
off
2
197-200
on
off
on
on
on
off
3
205-208
on
off
off
on
on
off
0
151-154
on
on
on
on
off
on
1
159-162
on
on
off
on
off
on
2
167-170
on
off
on
on
off
on
3
175-178
on
off
off
on
off
on
0
121-124
on
on
on
on
off
off
1
129-132
on
on
off
on
off
off
2
137-140
on
off
on
on
off
off
3
145-148
on
off
off
on
off
off
0
91-94
on
on
on
off
on
on
1
99-102
on
on
off
off
on
on
2
107-110
on
off
on
off
on
on
3
115-118
on
off
off
off
on
on
0
61-64
on
on
on
off
on
off
1
69-72
on
on
off
off
on
off
2
77-80
on
off
on
off
on
off
3
85-88
on
off
off
off
on
off
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Default switch settings
Table 27 Default media bay module switch settings
Configuration
8 x 16
8 x 32
28 x 32
24 x 64
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Type of module
(top to bottom)
Switch settings
1 2 3 4 5
6
Extension
numbers
Line numbers
EE-CTM
on on off on on off
189 - 192
EE-CTM
on on on on on off
181 - 184
EE-DSM 16
on on on off on on
EE-CTM
on on off on on off
189 - 192
EE-CTM
on on on on on off
181 - 184
EE-DSM 32
on on on off on on
EE-DTM
on on on on on on
201 - 224
EE-CTM
on on on on on off
181 - 184
EE-DSM 32
on on on off on on
EE-DTM
on on on on on on
EE-DSM 32
on on on off on on
285 - 316
EE-DSM 32
on on on on off on
253 - 284
285 - 300
285 - 316
285 - 316
201 - 224
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Replacing the MSC
23
The Media Services Card (MSC) performs call processing and media processing of
the voice channels. The MSC also connects all of the media bay modules and
handles time switching of all synchronous channels.
You only replace the MSC when it is damaged. To replace the MSC, you need to:
•
Remove the MSC
•
Install the MSPECs on the new MSC
•
Install the MSC
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully.
Remove the MSC
To remove the MSC:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
7. Disconnect the DS256 ribbon cables.
8. Remove the slot cover lock. Refer to Figure 60, for the location of the slot
cover lock
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Figure 60 Slot cover lock
9. Remove the slot cover screw.
10. Use both hands to carefully hold the MSC along the top. Lift the MSC straight
up and out of the module.
Install the MSPECs on the new MSC
The MSC has four MSPECs which increase the DSP capacity. You need to remove
the MSPECs from the old MSC and then install MSPECs in the new MSC.
Electrostatic discharge can damage the MSPEC.
Do not touch the connector.
To install the MSPECs:
1. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
2. Lift the MSPEC straight up and out of the old MSC.
3. Repeat step 2 for all of the MSPECs.
4. Take the new MSC out of the shipping container and antistatic bag.
5. Inspect for damage. Handle the MSC by its edges at all times. Do not touch
any card components.
6. Carefully slide the MSPEC into the MSPEC slot on the new MSC. Ensure the
MSPEC snaps into place. The MSPEC has a key so you cannot the MSPEC
backwards. Do not force the MSPEC into place.
7. Repeat step 6 for all of the MSPECs.
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Figure 61 Insert an MSPEC
Install the MSC
1. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
2. Insert the card in the PCI slot.
3. Push the MSC down until it fits in position. The edge connector must be in the
socket completely.
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Figure 62 Install the MSC
4. Fasten the slot cover screw in the MSC slot cover.
5. Replace the slot cover lock.
6. Insert the DS256 ribbon cables into the connectors on the MSC. The DS256
cables has a key so you cannot install the cable backwards. Do not force the
DS256 cables into place.
7. Replace the front cover.
8. Replace the cover.
9. If the Enterprise Edge server was in a rack, install the server back in the rack.
10. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
11. Plug the Enterprise Edge power cord into the ac outlet.
12. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the EE-CTM
24
The EE-CTM media bay module connects up to four analog public switched
telephone lines to the Enterprise Edge system.
You replace an EE-CTM when the EE-CTM is damaged. To replace the EE-CTM,
you need to:
•
Remove the EE-CTM
•
Set the switches on the new EE-CTM
•
Installing the EE-CTM
There are three media bays in the Enterprise Edge server. If there is an open media
bay in the Enterprise Edge server, you can upgrade your Enterprise Edge system by
adding a new EE-CTM. If you are upgrading, read Preparing for an upgrade on page
163 before installing the new EE-CTM.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully.
Remove the EE-CTM
To remove the EE-CTM:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
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7. Remove the DS256 ribbon cables from all of the media bay modules.
8. Remove the power cables from all of the media bay modules.
Put the cables flat on the bottom of the Enterprise Edge server. If the cables
are up, they can disrupt the removal of the media bay module bracket.
Figure 63 Remove the ribbon cables and power cables
9. Remove the two screws that hold the media bay module bracket to the
Enterprise Edge server.
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Figure 64 Media bay module bracket screws
10. Carefully slide the media bay module bracket back until it touches the hard
disk.
Caution
Slide the media bay module bracket back slowly to prevent the bracket from
hitting the hard disk. A hard impact can damage the hard disk.
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Figure 65 Slide the media bay module bracket back
11. Lift the media bay module bracket out of the Enterprise Edge server.
12. Remove the screws that hold the EE-CTM in the media bay module bracket.
There are two screws on each side of the bracket.
Figure 66 Remove the EE-CTM from the bracket
13. Slide the EE-CTM out of the media bay module bracket.
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Set the switches on the new EE-CTM
The switches on the back of the media bay modules determine which DS30 channel
and Offset the media bay modules use. You must set these switches before you
install the media bay module.
Figure 67 DIP switches on media bay module
DIP switch numbering
ON
OFF
To set the switches:
1. Record the switch settings on the old EE-CTM.
Switches 4, 5 and 6 determine the DS30 channel. Switches 1, 2 and 3
determine the Offset.
2. Set the switches on the back of the new EE-CTM so that they match the
switches of the old EE-CTM.
Warning
If you are replacing the EE-CTM, you can use the same switch settings as
the old EE-CTM. If you are upgrading the Enterprise Edge server to add
another EE-CTM, you must select a new switch setting. The new setting
cannot match any of the media bay modules installed in the Enterprise
Edge server. For information about how to determine a new switch setting,
refer to Preparing for an upgrade on page 163.
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Installing the EE-CTM
Make sure you have set the switches on the back of the media bay module before
you install the EE-CTM.
To insert the EE-CTM:
1. Slide the EE-CTM into the open media bay in the media bay module bracket.
The front cover of the EE-CTM must line up with the covers of the other
media bay modules.
2. Fasten the EE-CTM to the media bay module bracket using the four screws.
Figure 68 Fasten the EE-CTM to the media bay module bracket
3. Place the media bay module bracket in the Enterprise Edge server.
4. Align the hooks on the bottom of the media bay module with the slots on the
media bay module support.
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Figure 69 Install the media bay module bracket
5. Slide the media bay module bracket forward until the bracket touches the front
of the Enterprise Edge server.
6. Fasten the media bay module bracket to the Enterprise Edge server using two
screws.
7. Insert the power cables into the connectors on the media bay modules.
8. Insert the DS256 ribbon cables into the connectors on the media bay modules.
9. Replace the front cover.
Note: If you are upgrading the Enterprise Edge server by adding a new
EE-CTM, remove the cover plate from the front cover before replacing
it.
10. Replace the cover.
11. If the Enterprise Edge server was in a rack, install the server back in the rack.
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184 Replacing the EE-CTM
12. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
13. Plug the Enterprise Edge power cord into the ac outlet.
14. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the EE-DTM
25
The EE-DTM media bay module connects up to 24 digital public switched
telephone lines to the Enterprise Edge system.
You replace an EE-DTM when the EE-DTM is damaged. To replace the EE-DTM,
you need to:
•
Remove the EE-DTM
•
Set the switches on the new EE-DTM
•
Installing the EE-DTM
There are three media bays in the Enterprise Edge server. If there is an open media
bay in the Enterprise Edge server, you can upgrade your Enterprise Edge system by
adding a new EE-DTM. If you are upgrading, read Preparing for an upgrade on page
163 before installing the new EE-DTM.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully.
Remove the EE-DTM
To remove the EE-DTM:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
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7. Remove the DS256 ribbon cables from all of the media bay modules.
8. Remove the power cables from all of the media bay modules.
Put the cables flat on the bottom of the Enterprise Edge server. If the cables
are up, they can disrupt the removal of the media bay module bracket.
Figure 70 Remove the ribbon cables and power cables
9. Remove the two screws that fasten the media bay module bracket to the
Enterprise Edge server.
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Figure 71 Media bay module bracket screws
10. Carefully slide the media bay module bracket back until it touches the hard
disk.
Caution
Slide the media bay module bracket back slowly to prevent the bracket from
hitting the hard disk. A hard impact can damage the hard disk.
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Figure 72 Slide the media bay module bracket back
11. Lift the media bay module bracket out of the Enterprise Edge server.
12. Remove the screws that hold the EE-DTM in the media bay module bracket.
There are two screws on each side of the bracket.
Figure 73 Remove the EE-DTM from the bracket
13. Slide the EE-DTM out of the media bay module bracket.
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Replacing the EE-DTM 189
Set the switches on the new EE-DTM
The switches on the back of the media bay modules determine which DS30 channel
and Offset the media bay modules use. You must set these switches before you
install the media bay module.
Figure 74 DIP switches on media bay module
DIP switch numbering
ON
OFF
To set the switches:
1. Record the switch settings on the old EE-DTM.
Switches 4, 5 and 6 determine the DS30 channel. Switches 1, 2 and 3
determine the Offset.
Note: The EE-DTM does not use the Offset. Set switches 1, 2 and 3 to on.
2. Set the switches on the back of the new EE-DTM so that they match the
switches of the old EE-DTM.
Warning
If you are replacing the EE-DTM, you can use the same switch settings as
the old EE-DTM. If you are upgrading the Enterprise Edge server to add
another EE-DTM, you must select a new switch setting. The new setting
cannot match any of the media bay modules installed in the Enterprise
Edge server. For information about how to determine a new switch setting,
refer to Preparing for an upgrade on page 163.
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190 Replacing the EE-DTM
Installing the EE-DTM
Make sure you have set the switches on the back of the media bay module before
you install the EE-DTM.
To insert the EE-DTM:
1. Slide the EE-DTM into the open media bay in the media bay module bracket.
The front cover of the EE-DTM must line up with the covers of the other
media bay modules.
2. Fasten the EE-DTM to the media bay module bracket using the four screws.
Figure 75 Fasten the EE-DTM to the media bay module bracket
3. Place the media bay module bracket in the Enterprise Edge server.
4. Align the hooks on the bottom of the media bay module with the slots on the
media bay module support.
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Figure 76 Install the media bay module bracket
5. Slide the media bay module bracket forward until the bracket touches the front
of the Enterprise Edge server.
6. Fasten the media bay module bracket to the Enterprise Edge server using the
two screws.
7. Insert the power cables into the connectors on the media bay modules.
8. Insert the DS256 ribbon cables into the connectors on the media bay modules.
9. Replace the front cover.
Note: If you are upgrading the Enterprise Edge server by adding a new
EE-DTM, remove the cover plate from the front cover before
replacing it.
10. Replace the cover.
11. If the Enterprise Edge server was in a rack, install the server back in the rack.
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12. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
13. Plug the Enterprise Edge power cord into the ac outlet.
14. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the EE-DSM 16
26
The EE-DSM 16 media bay module connects up to 16 Enterprise Edge telephones
to the Enterprise Edge system.
You replace an EE-DSM 16 when the EE-DSM 16 is damaged. To replace the
EE-DSM 16, you need to:
•
Remove the EE-DSM 16
•
Set the switches on the new EE-DSM 16
•
Installing the EE-DSM 16
There are three media bays in the Enterprise Edge server. If there is an open media
bay in the Enterprise Edge server, you can upgrade your Enterprise Edge system by
adding a new EE-DSM 16. If you are upgrading, read Preparing for an upgrade on
page 163 before installing the new EE-DSM 16.
Risk of shock.
Disconnect the power cord, telephone cable and network cables before opening
the computer.
Read and follow installation instructions carefully.
Remove the EE-DSM 16
To remove the EE-DSM 16:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
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7. Remove the DS256 ribbon cables from all of the media bay modules.
8. Remove the power cables from all of the media bay modules.
Put the cables flat on the bottom of the Enterprise Edge server. If the cables
are up, they can disrupt the removal of the media bay module bracket.
Figure 77 Remove the ribbon cables and power cables
9. Remove the two screws that fasten the media bay module bracket to the
Enterprise Edge server.
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Figure 78 Media bay module bracket screws
10. Carefully slide the media bay module bracket back until it touches the hard
disk.
Caution
Slide the media bay module bracket back slowly to prevent the bracket from
hitting the hard disk. A hard impact can damage the hard disk.
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Figure 79 Slide the media bay module bracket back
11. Lift the media bay module bracket out of the Enterprise Edge server.
12. Remove the screws that hold the EE-DSM 16 in themedia bay module
bracket. There are two screws on each side of the bracket.
Figure 80 Remove the EE-DSM 16 from the bracket
13. Slide the EE-DSM 16 out of the media bay module bracket.
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Set the switches on the new EE-DSM 16
The switches on the back of the media bay modules determine which DS30 channel
and Offset the media bay modules use. You must set these switches before you
install the media bay module.
Figure 81 DIP switches on media bay module
DIP switch numbering
ON
OFF
To set the switches:
1. Record the switch settings on the old EE-DSM 16.
Switches 4, 5 and 6 determine the DS30 channel. Switches 1, 2 and 3
determine the Offset.
Note: The EE-DSM 16 does not use the Offset. Set switches 1, 2 and 3 to on.
2. Set the switches on the back of the new EE-DSM 16 so that they match the
switches of the old EE-DSM 16.
Warning
If you are replacing the EE-DSM 16, you can use the same switch settings
as the old EE-DSM 16. If you are upgrading the Enterprise Edge server to
add another EE-DSM 16, you must select a new switch setting. The new
setting cannot match any of the media bay modules installed in the
Enterprise Edge server. For information about how to determine a new
switch setting, refer to Preparing for an upgrade on page 163.
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Installing the EE-DSM 16
Make sure you have set the switches on the back of the media bay module before
you install the EE-DSM 16.
To insert the EE-DSM 16:
1. Slide the EE-DSM 16 into the open media bay in the media bay module
bracket. The front cover of the EE-DSM 16 must line up with the covers of
the other media bay module.
2. Fasten the EE-DSM 16 to the media bay module bracket using the four
screws.
Figure 82 Fasten the EE-DSM 16 to the media bay module bracket
3. Place the media bay module bracket in the Enterprise Edge server.
4. Align the hooks on the bottom of the media bay module with the slots on the
media bay module support.
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Figure 83 Install the media bay module bracket
5. Slide the media bay module bracket forward until the bracket touches the front
of the Enterprise Edge server.
6. Fasten the media bay module bracket to the Enterprise Edge server using the
two screws.
7. Insert the power cables into the connectors on the media bay modules.
8. Insert the DS256 ribbon cables into the connectors on the media bay modules.
9. Replace the front cover.
Note: If you are upgrading the Enterprise Edge server by adding a new
EE-DSM 16, remove the cover plate from the front cover before
replacing it.
10. Replace the cover.
11. If the Enterprise Edge server was in a rack, install the server back in the rack.
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12. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
13. Plug the Enterprise Edge power cord into the ac outlet.
14. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the EE-DSM 32
27
The EE-DSM 32 media bay module connects up to 32 Enterprise Edge telephones
to the Enterprise Edge system.
You replace an EE-DSM 32 when the EE-DSM 32 is damaged. To replace the
EE-DSM 32, you need to:
•
Remove the EE-DSM 32
•
Set the switches on the new EE-DSM 32
•
Installing the EE-DSM 32
There are three media bays in the Enterprise Edge server. If there is an open media
bay in the Enterprise Edge server, you can upgrade your Enterprise Edge system by
adding a new EE-DSM 32. If you are upgrading, read Preparing for an upgrade on
page 163 before installing the new EE-DSM 32.
Also, you can upgrade the Enterprise Edge system by replacing an EE-DSM 16 with
an EE-DSM 32. Read Preparing for an upgrade on page 163 before replacing an
EE-DSM 16 with an EE-DSM 32.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Remove the EE-DSM 32
To remove the EE-DSM 32:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
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5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
7. Remove the DS256 ribbon cables from all of the media bay modules.
8. Remove the power cables from all of the media bay modules.
Put the cables flat on the bottom of the Enterprise Edge server. If the cables
are up, they can disrupt the removal of the media bay module bracket.
Figure 84 Remove the ribbon cables and power cables
9. Remove the two screws that fasten the media bay module bracket to the
Enterprise Edge server.
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Figure 85 Media bay module bracket screws
10. Carefully slide the media bay module bracket back until it touches the hard
disk.
Caution
Slide the media bay module bracket back slowly to prevent the bracket from
hitting the hard disk. A hard impact can damage the hard disk.
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Figure 86 Slide the media bay module bracket back
11. Lift the media bay module bracket out of the Enterprise Edge server.
12. Remove the screws that hold the EE-DSM 32 in themedia bay module
bracket. There are two screws on each side of the bracket.
Figure 87 Remove the EE-DSM 32 from the bracket
13. Slide the EE-DSM 32 out of the media bay module bracket.
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Set the switches on the new EE-DSM 32
The switches on the back of the media bay modules determine which DS30 channel
and Offset the media bay modules use. You must set these switches before you
install the media bay module.
Figure 88 DIP switches on media bay module
DIP switch numbering
ON
OFF
To set the switches:
1. Record the switch settings on the old EE-DSM 32.
Switches 4, 5 and 6 determine the DS30 channel. Switches 1, 2 and 3
determine the Offset.
Note: The EE-DSM 32 does not use the Offset. Set switches 1, 2 and 3 to on.
2. Set the switches on the back of the new EE-DSM 32 so that they match the
switches of the old EE-DSM 32.
Warning
If you are replacing the EE-DSM 32, you can use the same switch settings
as the old EE-DSM 32. If you are upgrading the Enterprise Edge server to
add another EE-DSM 32, you must select a new switch setting. The new
setting cannot match any of the media bay modules installed in the
Enterprise Edge server. For information about how to determine a new
switch setting, refer to Preparing for an upgrade on page 163.
The EE-DSM 32 uses two DS30 channels. If you are replacing an
EE-DSM 16 with an EE-DSM 32, you can use the same switch setting if the
next DS30 channel is available also.
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Installing the EE-DSM 32
Make sure you have set the switches on the back of the media bay module before
you install the EE-DSM 32.
To insert the EE-DSM 32:
1. Slide the EE-DSM 32 into the open media bay in the media bay module
bracket. The front cover of the EE-DSM 32 must line up with the covers of
the other media bay module.
2. Fasten the EE-DSM 32 to the media bay module bracket using the four
screws.
Figure 89 Fasten the EE-DSM 32 to the media bay module bracket
3. Place the media bay module bracket in the Enterprise Edge server.
4. Align the hooks on the bottom of the media bay module with the slots on the
media bay module support.
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Figure 90 Install the media bay module bracket
5. Slide the media bay module bracket forward until the bracket touches the front
of the Enterprise Edge server.
6. Fasten the media bay module bracket to the Enterprise Edge server using the
two screws.
7. Insert the power cables into the connectors on the media bay modules.
8. Insert the DS256 ribbon cables into the connectors on the media bay modules.
9. Replace the front cover.
Note: If you are upgrading the Enterprise Edge server by adding a new
EE-DSM 32, remove the cover plate from the front cover before
replacing it.
10. Replace the cover.
11. If the Enterprise Edge server was in a rack, install the server back in the rack.
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12. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
13. Plug the Enterprise Edge power cord into the ac outlet.
14. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the EE-ASM 8
28
The EE-ASM 8 media bay module connects up to eight analog telephones to the
Enterprise Edge system.
You replace an EE-ASM 8 when the EE-ASM 8 is damaged. To replace the
EE-ASM 8, you need to:
•
Remove the EE-ASM 8
•
Set the switches on the new EE-ASM 8
•
Installing the EE-ASM 8
There are three media bays in the Enterprise Edge server. If there is an open media
bay in the Enterprise Edge server, you can upgrade your Enterprise Edge system by
adding a new EE-ASM 8. If you are upgrading, read Preparing for an upgrade on
page 163 before installing the new EE-ASM 8.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Remove the EE-ASM 8
To remove the EE-ASM 8:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
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7. Remove the DS256 ribbon cables from all of the media bay modules.
8. Remove the power cables from all of the media bay modules.
Put the cables flat on the bottom of the Enterprise Edge server. If the cables
are up, they can disrupt the removal of the media bay module bracket.
Figure 91 Remove the ribbon cables and power cables
9. Remove the two screws that fasten the media bay module bracket to the
Enterprise Edge server.
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Figure 92 Media bay module bracket screws
10. Carefully slide the media bay module bracket back until it touches the hard
disk.
Caution
Slide the media bay module bracket back slowly to prevent the bracket from
hitting the hard disk. A hard impact can damage the hard disk.
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Figure 93 Slide the media bay module bracket back
11. Lift the media bay module bracket out of the Enterprise Edge server.
12. Remove the screws that hold the EE-ASM 8 in the media bay module bracket.
There are two screws on each side of the bracket.
Figure 94 Remove the EE-ASM 8 from the bracket
13. Slide the EE-ASM 8 out of the media bay module bracket.
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Set the switches on the new EE-ASM 8
The switches on the back of the media bay modules determine which DS30 channel
and Offset the media bay modules use. You must set these switches before you
install the media bay module.
Figure 95 DIP switches on media bay module
DIP switch numbering
ON
OFF
To set the switches:
1. Record the switch settings on the old EE-ASM 8.
Switches 4, 5 and 6 determine the DS30 channel. Switches 1, 2 and 3
determine the Offset.
2. Set the switches on the back of the new EE-ASM 8 so that they match the
switches of the old EE-ASM 8.
Warning
If you are replacing the EE-ASM 8, you can use the same switch settings as
the old EE-ASM 8. If you are upgrading the Enterprise Edge server to add
another EE-ASM 8, you must select a new switch setting. The new setting
cannot match any of the media bay modules installed in the Enterprise
Edge server. For information about how to determine a new switch setting,
refer to Preparing for an upgrade on page 163.
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Installing the EE-ASM 8
Make sure you have set the switches on the back of the media bay module before
you install the EE-ASM 8.
To insert the EE-ASM 8:
1. Slide the EE-ASM 8 into the open media bay in the media bay module
bracket. The front cover of the EE-ASM 8 must line up with the covers of the
other media bay module.
2. Fasten the EE-ASM 8 to the media bay module bracket using the four screws.
Figure 96 Fasten the EE-ASM 8 to the media bay module bracket
3. Place the media bay module bracket in the Enterprise Edge server.
4. Align the hooks on the bottom of the media bay module with the slots on the
media bay module support.
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Figure 97 Install the media bay module bracket
5. Slide the media bay module bracket forward until the bracket touches the front
of the Enterprise Edge server.
6. Fasten the media bay module bracket to the Enterprise Edge server using the
two screws.
7. Insert the power cables into the connectors on the media bay modules.
8. Insert the DS256 ribbon cables into the connectors on the media bay modules.
9. Replace the front cover.
Note: If you are upgrading the Enterprise Edge server by adding a new
EE-ASM 8, remove the cover plate from the front cover before
replacing it.
10. Replace the cover.
11. If the Enterprise Edge server was in a rack, install the server back in the rack.
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12. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
13. Plug the Enterprise Edge power cord into the ac outlet.
14. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing a telephone
29
When the Enterprise Edge system in on, you can replace an existing telephone with
a new telephone. A new telephone is one that was not previously in service within
the system.
Replacing telephones of the same type
If you disconnect an existing telephone and connect a new telephone of the same
type to the same jack (for example, replacing an M7310 telephone with a new
M7310 telephone), the new telephone gets the programming and the extension
number of the old telephone. Use this method to replace a damaged telephone.
Replacing telephones of different types
If you disconnect an existing telephone and connect a new telephone of a different
type into the same jack (for example, replacing an M7310 telephone with an M7324
telephone), the new telephone keeps the old extension number. The new telephone
receives a default profile for a telephone of its type. Refer to the Enterprise Edge
Feature Programming Guide.
If the new telephone has less lines than the replaced telephone, automatic outgoing
line selection may not work with the Handsfree/Mute feature. You must select a line
manually.
Status of the replaced telephone
The replaced telephone loses its programming and internal number. The new
telephone you plug into the jack gets the extension number and programming of the
replaced telephone. The Enterprise Edge systems considers the replaced telephone
(if operating) a telephone not previously in service.
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Enterprise Edge Installation and Maintenance Guide
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Section VI - Enterprise Edge data
networking hardware upgrades
and replacements
• Overview of data networking hardware
• Replacing the modem card
• Replacing the LAN card
• Replacing the WAN card
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Overview of data networking hardware
30
The data networking hardware connects the Enterprise Edge server to your data
networks.
The Enterprise Edge data networking hardware includes:
•
Modem card - This PCI card is compatible with the V.90 modem protocol. The
modem card connects the Enterprise Edge server to the public switched
telephone network.
•
LAN card - This PCI card is a 10/100 Base T network interface card. The LAN
card connects the Enterprise Edge server to the local area network.
•
AN card
network.
- This PCI card connects the Enterprise Edge server to the wide area
The Enterprise Edge server contains three data networking cards: a modem card, a
LAN card, and either a WAN card or a second LAN card.
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Replacing the modem card
31
The modem card is a V.90 modem interface card. Use the modem card to connect
to the Enterprise Edge server using the public switched telephone network.
You replace the modem card when it is damaged. To replace the modem card, you
need to:
•
Remove the modem card
•
Install the modem card
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Remove the modem card
To remove the modem card:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
7. Remove the slot cover lock. Refer to Figure 98 for the location of the slot
cover lock.
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Figure 98 Slot cover lock
8. Remove the slot cover screw.
9. Use both hands to carefully hold the modem card along the top. Lift the
modem card straight up and out of the module.
Install the modem card
1. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
2. Insert the card in the PCI slot.
3. Push the modem card down until it fits in position. The edge connector must
be in the socket completely.
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Figure 99 Install the modem card
4. Fasten the slot cover screw in the modem slot cover.
5. Replace the slot cover lock.
6. Replace the front cover.
7. Replace the cover.
8. If the Enterprise Edge server was in a rack, install the server back in the rack.
9. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
10. Plug the Enterprise Edge power cord into the ac outlet.
11. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the LAN card
32
The LAN card connects the Enterprise Edge server to the local area network.
You replace the LAN card when it is damaged. To replace the LAN card, you need
to:
•
Remove the LAN card
•
Install the LAN card
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Remove the LAN card
To remove the LAN card:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
7. Remove the slot cover lock. Refer to Figure 100 for the location of the slot
cover lock.
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Figure 100 Slot cover lock
8. Remove the slot cover screw.
9. Use both hands to carefully hold the LAN card along the top. Lift the LAN
card straight up and out of the module.
Install the LAN card
1. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
2. Insert the card in the PCI slot.
3. Push the LAN card down until it fits in position. The edge connector must be
in the socket completely.
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Figure 101 Install the LAN card
4. Fasten the slot cover screw in the modem slot cover.
5. Replace the slot cover lock.
6. Replace the front cover.
7. Replace the cover.
8. If the Enterprise Edge server was in a rack, install the server back in the rack.
9. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
10. Plug the Enterprise Edge power cord into the ac outlet.
11. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Replacing the WAN card
33
The WAN card connects the Enterprise Edge server to the wide area network.
You replace the WAN card when it is damaged. To replace the WAN card, you need
to:
•
Remove the WAN card
•
Install the WAN card
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Remove the WAN card
To remove the WAN card:
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5. Remove the cover. For more information, refer to Remove the cover from the
Enterprise Edge server on page 134.
6. Remove the front cover. From more information, refer to Remove the front
cover on page 134.
7. Remove the slot cover lock. Refer to Figure 102 for the location of the slot
cover lock.
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Figure 102 Slot cover lock
8. Remove the slot cover screw.
9. Use both hands to carefully hold the WAN card along the top. Lift the WAN
card straight up and out of the module.
Install the WAN card
1. Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
2. Insert the card in the PCI slot.
3. Push the LAN card down until it fits in position. The edge connector must be
in the socket completely.
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Figure 103 Install the WAN card
4. Fasten the slot cover screw in the modem slot cover.
5. Replace the slot cover lock.
6. Replace the front cover.
7. Replace the cover.
8. If the Enterprise Edge server was in a rack, install the server back in the rack.
9. Replace the connections to the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
10. Plug the Enterprise Edge power cord into the ac outlet.
11. Replace the connections to the EE-DTM and EE-CTM.
The Enterprise Edge server starts up when you connect the ac power cord. The
Enterprise Edge server start up takes several minutes to complete.
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Section VII - Troubleshooting and
Maintenance
• Troubleshooting
• Maintenance
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Troubleshooting
34
To fix the Enterprise Edge server, you need to determine the cause of the problem.
A problem can be the result of more than one component failure. To analyze a
Enterprise Edge server problem, you need to determine the cause of the problem
and if there is a damaged hardware component.
After you have corrected the problem, you must test the Enterprise Edge server to
determine if the Enterprise Edge server is functioning correctly.
Determining the cause of the problem
A damaged component can cause the Enterprise Edge server to fail. This section
describes the indications that the Enterprise Edge server has failed. The section
describes problems related to hardware.
Risk of shock.
Disconnect the power cord, telephone cables and network cables before
opening the computer.
Read and follow installation instructions carefully
Hardware problems
Hardware problems appear as any of the following:
•
Enterprise Edge server does not function at all.
•
the emergency telephone does not function.
•
Enterprise Edge ATA 2 does not function.
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The Enterprise Edge server does not function at all
If there is no response from the Enterprise Edge server or the Feature Codes do not
appear on the Enterprise Edge telephone display:
1. Make sure the:
•
ac power cord is connected
•
Enterprise Edge server is getting power from the ac outlet
Note: The fan works when the Enterprise Edge server has power.
2. Disconnect the Enterprise Edge server and remove the cover. Check all of the
ribbon cables and power supply connectors.
Note: Attach one end of the grounding strap to your wrist and the other end
to a grounded metal surface before you remove the cover.
3. Reseat the MSC. Check the ribbon cables connected to the MSC.
4. Replace the front cover and plug in the Enterprise Edge server.
Emergency telephone does not function
If the emergency telephone is connected to the system, use the following procedure:
1. Check the power LED on the EE-ASM 8 to check that the EE-ASM 8 is
receiving power.
2. Check that the emergency telephone has dial tone.
3. Check that the external line and emergency telephone connections.
4. Ensure that the emergency telephone is not damaged by connecting the
telephone directly to the external line and listening for dial tone.
5. Replace the MSC.
If the emergency telephone is connected to the EE-CTM, use the following
procedure:
1. Check that the system has an EE-CTM installed in the Enterprise Edge server.
2. Check that there is no dial tone at the emergency telephone.
3. Replace the EE-CTM.
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Enterprise Edge ATA 2 does not function
Make sure there is ac power connected to the Enterprise Edge ATA 2 unit.
Make sure that Enterprise Edge ATA 2 is in the Tones OFF mode. (For Data
Applications only.)
Correctly configure the Enterprise Edge ATA 2 telephone port for data
communication.
1. Allow enough start up time.
2. Assign the prime line.
3. Assign a ringing line if required (for example: auto-answer modems, FAX).
Check the wiring.
1. Enterprise Edge ATA 2 to the terminal: the resistance must be 200 ohms or
less for data applications and 1,300 ohms or less for voice applications.
2. Enterprise Edge server to Enterprise Edge ATA 2: the wiring must be
equivalent to 800 m. of 0.5 mm wire (2,600 ft of 24 AWG) or less. Do not use
bridge taps and loading coils between the Enterprise Edge server and
Enterprise Edge ATA 2.
3. External line to the Enterprise Edge server: correctly connect the external line
to the Enterprise Edge server and make sure there is dial tone.
Check for dial tone at the Enterprise Edge ATA 2 unit.
1. Replace a single-line telephone for the data communication device.
If there is no dial tone at the Enterprise Edge ATA 2 unit:
1. Disconnect the line side of Enterprise Edge ATA 2. Connect an Enterprise
Edge telephone to the Enterprise Edge ATA 2 port.
2. Check that the connection from Enterprise Edge ATA 2 to the Enterprise Edge
server is functioning correctly (the telephone has dial tone).
If there is dial tone at the external lines assigned to the Enterprise Edge ATA 2:
1. Disconnect Enterprise Edge ATA 2 external line from the Enterprise Edge
server and connect the data device directly to this external line.
2. Make a call. If the problem continues, the device or the external line is
possibly at fault.
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3. Plug the device into a different line. If the problem continues, the device is
possibly at fault.
For more information about Enterprise Edge ATA 2, contact your customer service
representative.
Preparing the Enterprise Edge server for travel
Perform the following if you are returning the Enterprise Edge server to the factory
for service or are installing it in a new location.
1. Remove the connections from the EE-DTM and EE-CTM.
Note: For more information, refer to Remove the connections on page 132.
2. Shutdown the Enterprise Edge server and disconnect the Enterprise Edge
power cord from the ac outlet. For more information, refer to Shutdown the
Enterprise Edge server on page 127.
3. Remove the connections from the EE-DSM 16, EE-DSM 32, EE-ASM 8,
LAN card, WAN card and modem card.
4. If the Enterprise Edge server is in a rack, remove the server from the rack.
5. If you are returning the Enterprise Edge server for service, pack it in its
original shipping container. If the container is not available, package the
module with shock absorbing, insulating material.
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Maintenance
35
Moving telephones
You can move an Enterprise Edge telephone to a new location within the system
without losing its programmed settings. When you enable Set relocation (automatic
telephone relocation), the internal numbers, autodial settings, and personal speed
dial codes remain with the telephone when you disconnect the telephone. To move
a telephone, disconnect the telephone and plug it in again at another location. The
Enterprise Edge system can take 45 seconds identify the telephone. Automatic
telephone relocation is disabled by default.
Tips
Move all of the telephones before you connect new telephones in their
place. If you move the telephones first, the moved telephones keep their
programmed settings. If you connect a new telephone before you move the
old telephone, the new telephone gets the programmed settings. Also, the
Enterprise Edge system cannot identify the old telephone.
When changing a telephone's internal number (in programming), wait one
minute after Automatic Telephone Relocation.
When you move a telephone, the telephone must remain connected in the
new location for at least three minutes. The programming relocation needs
three minutes to complete. If you move the telephone again before the three
minute period, the telephone can lose the programmed settings.
Running a Maintenance session to test a dead telephone
1. In Enterprise Edge Unified Manager under aintenance , ensure the that
telephone is not disabled. For more information about Enterprise Edge
Unified Manager, refer to the Enterprise Edge Programming Operations
Guide.
Note: If the telephone is not disabled, use the next two steps to disable and
re-enable the port to which the telephone is connected.
2. Disable the port that the telephone is connected to using the heading Port/
D tatu
.
3. Enable the port that the telephone is connected to using the heading Port/
D tatu
.
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Appendix A: BIX overview
This appendix provides a brief overview of BIX wiring conventions. The BIX tool
section describes the BIX tool and includes information about how to make cuts and
connections on a standard BIX block.
The BIX installation section provides industry-standard instructions for installing
BIX panels. This section includes information about how to add additional panels
to provide space for network growth.
The BIX cable connection section provides information about how to correctly
terminate cables on BIX connectors.
The section on BIX labels shows how to insert blank labels and provides colorcoding recommendations to quickly identify telephone and lines.
BIX tool
Figure 104 QTBIX16A BIX tool
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Operating the tool in the cut position
1. Point the black blade towards the wire end to cut off.
2. Insert the tool, on the connector, at a right angle and level.
3. Push the tool to seat the wire in the connector.
4. Release forward pressure to cut the wire.
Figure 105 How to set the BIX tool to the cut position
Figure 106 Operating the BIX tool in cut position
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Operate the tool in the no cut position
1. Keep the tool level and at right angles to the connector.
2. Push the tool to seat the wire in the connector.
Figure 107 How to set the BIX tool to the no cut position.
Figure 108 Operating the BIX tool in no cut position
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BIX mount installation
Note: Use the upper field for the equipment side and the lower field for the house
side or telephone/switching center side.
Figure 109 Example of a single channel installation
Draw vertical and horizontal reference lines on the wall mounting surface.
Figure 110 Clearances required for installing BIX panels on the wall
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Figure 111 Install the first mount
Figure 112 Install the second mount
Figure 113 Install the third mount
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Figure 114 Install the fourth mount (optional)
Figure 115 Install the distribution rings
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BIX cable connection
Figure 116 Route incoming cables for connection on the BIX panel
Note: The bending radius is four times the cable diameter for four-pair cables. For
multi-pair cables, the bending radius is 10 times the cable diameter.
Figure 117 How to insert the upper and lower BIX connectors
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Figure 118 How to remove the BIX connectors
Figure 119 Fasten the cable to the upper connector
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Figure 120 Insert the BIX connector in the lower connector position
Figure 121 Insert the wire pairs on the connector
Tip
Insert the white/blue, blue/white wire pair into the first position on the left
end of the connector. Insert the violet/slate, slate/violet wire pair into the
last position on the right end of the connector.
See Table 28 for a summary of the wiring pattern for BIX connectors.
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Table 28 Color code for 25 pair cable
Pair No.
TIP
Body/Band
RING
Body/Band
1
White/Blue
Blue/White
2
White/Orange
Orange/White
3
White/Green
Green/White
4
White/Brown
Brown/White
5
White/Slate
Slate/White
6
Red/Blue
Blue/Red
7
Red/Orange
Orange/Red
8
Red/Green
Green/Red
9
Red/Brown
Brown/Red
10
Red/Slate
Slate/Red
11
Black/Blue
Blue/Black
12
Black/Orange
Orange/Black
13
Black/Green
Green/Black
14
Black/Brown
Brown/Black
15
Black/Slate
Slate/Black
16
Yellow/Blue
Blue/Yellow
17
Yellow/Orange
Orange/Yellow
18
Yellow/Green
Green/Yellow
19
Yellow/Brown
Brown/Yellow
20
Yellow/Slate
Slate/Yellow
21
Violet/Blue
Blue/Violet
22
Violet/Orange
Orange/Violet
23
Violet/Green
Green/Violet
24
Violet/Brown
Brown/Violet
25
Violet/Slate
Slate/Violet
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Figure 122 Terminate the cable and cut off the ends of the wires
Figure 123 Insert the connector into the upper connector position
Tip
Insert the white/blue, blue/white wire pair into the first position on the
left end of the connector.
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Figure 124 Fasten the lower connector cable wire
Figure 125 Insert the BIX connector into the upper connector pair in the No. 2 position
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Figure 126 Insert the wire pairs on the connector
Tip
Insert the white/blue, blue/white wire pair into the first position on the left
end of the connector. Insert the violet/slate, slate/violet wire pair into the
last position on the right end of the connector.
Figure 127 Terminate the cable and cut off the ends of the wires
Note: Using the wire retainer shown at the bottom of the figure is optional.
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Figure 128 Insert the connector into the lower connector position
Tip
Insert the white/blue, blue/white wire pair into the first position on the left
end of the connector.
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Figure 129 Fasten the upper connector cable wire
Figure 130 Insert the BIX connector in the lower connector position
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Figure 131 Insert the wire pairs on the connector
See Table 28 for a summary of the wiring pattern for BIX connectors
Tip
Insert the white/blue, blue/white wire pair into the first position on the left
end of the connector. Insert the violet/slate, slate/violet wire pair into the
last position on the right end of the connector.
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BIX label strips
Use the blank label strips to label wiring on BIX connectors.
Figure 132 BIX label strips
Before you install the blank label strips, refer to your work order/installation plan
for the correct position of blank labels.
Nortel Networks recommends the following color-coding guidelines:
•
Use blue for telephone connections
•
Use blue or green for riser cable
•
Use green for incoming trunk connections
•
Use silver for multiplying connectors
•
Use yellow for other connections
Figure 133 How to install the designation strips on the BIX mount
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Figure 134 How to remove the designation strips from the BIX mount
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Appendix B: Virtual network computing (VNC)
You perform most of the administration for the Enterprise Edge system using
Enterprise Edge Unified Manager. However, for some tasks you need to access
desktop applications on the Enterprise Edge server.
VNC allows you to access desktop applications on the Enterprise Edge server from
another computer on the network.
To use VNC, you need to install the VNC viewer and a telnet client on your PC.
Installing the VNC viewer
The VNC viewer is in the E:\Utils directory on the Enterprise Edge system.
Note: Only administrators can access the E:\Utils drive. This drive is shared as E$.
To install the VNC viewer program:
1. From your computer, access the E:\Utils directory on the Enterprise Edge
server.
2. Double click the Vnc directory.
3. Double click the Install directory.
4. Double click the Setup icon and then follow the instruction on the display.
Installing the telnet client
If your computer has the telnet client included with Windows (telnet.exe), you do
not need to install the telnet client from the Enterprise Edge server.
The telnet client is in the E:\Utils directory on the Enterprise Edge system.
Note: Only administrators can access the E:\Utils drive. This drive is shared as E$.
To install the telnet client program:
1. From your computer, access the E:\Utils directory on the Enterprise Edge
system.
2. Double click the TlntClnt directory.
3. Copy telnetc.exe to your computer.
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Using VNC
To use VNC you must:
•
start the VNC application on the Enterprise Edge server
•
access the Enterprise Edge server desktop
Starting the VNC application
To start the server application:
1. Start the telnet client on your PC.
2. Enter the host name or IP address of the Enterprise Edge server.
3. Log on using the administrator account.
4. Type net start winvnc and press Enter.
Accessing the Enterprise Edge server desktop
There are two methods to access the desktop:
•
using a web browser
•
using the VNC client
Using a web browser
1. Enter the host name or IP address for the Enterprise Edge server and the port
number for WinVNC. The port number for WinVNC is 5800.
For example: http://...:
.
2. Enter the password for the Enterprise Edge server.
Note: You cannot use a proxy to access the Enterprise Edge server.
Using the VNC viewer
1. On your computer, click the Start button, point to Program Files, point to
VNC, and then click VNC Viewer.
2. Enter the host name and display number (0) for the Enterprise Edge server.
Note: You can enter an IP address instead of the host name. For example,
10.10.10.1:0 selects the default IP address (10.10.10.1) and the default
display number (0).
3. Enter the user name and password for the Enterprise Edge server.
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Client access requirements
To access the Enterprise Edge server desktop using the VNC client, your computer
must use one of the following operating systems:
•
Windows NT 4.0
•
Windows 95
•
Windows 98
To access the Enterprise Edge server desktop using the web browser, your computer
must have:
•
one of the following operating systems
- Windows NT 4.0
- Windows 95
- Windows 98
•
Java Virtual Machine (JVM) version 5.0 (build 5.0.0.3167 or greater)
•
one of the following web browsers
- Netscape Communicator 4.5 or greater
- Internet Explorer 4.0 or greater
If you are using Netscape Communicator, you must set the following preferences:
•
Advanced - Enable Java: On
•
Cache - Cached document comparison: Every Time
If you are using Internet Explorer, you must set the following Internet options:
•
General - Check for new versions: Every visit
•
Advanced - Java JIT compiler enabled: On
Quitting VNC
When you finish accessing the Enterprise Edge server desktop, quit the VNC
application that is running on the Enterprise Edge server.
To quit VNC application:
1. Start the telnet client on your PC.
2. Enter the host name or IP address of the Enterprise Edge server.
3. Log on using the administrator account.
4. Type net stop winvnc and press Enter.
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Glossary
A
AbsorbLength
A setting that determines how many of the digits in a destination code the system
does not dial. You assign the AbsorbLength under Destination codes in Services.
access code
Different sequences of characters used to gain access to the features: Line pools,
Call park, external lines, Direct-Dial telephone and Auto DN.
alarm code
A number that appears on a telephone display when the system detects a fault.
Analog Terminal Adapter
A device that permits the connection of analog telecommunication devices such as
fax machines, answering machines, and single line telephones to the Enterprise
Edge system.
ANSI
American National Standards Institute.
Answer button
A telephone button with an indicator you use to monitor another telephone. The
answer button indicates incoming calls for the other telephone. A person working
at a telephone with answer buttons (an attendant, for example) can receive all
ringing and visual indication of incoming calls for other telephones. This person can
answer those calls when necessary.
One telephone can have up to four Answer buttons. When you assign an
Answer DN to a telephone, the system assigns an Answer button to that telephone.
Answer DN
The internal or directory number (DN) of a telephone that is monitored by an
Answer button. You can assign up to four Answer DNs to a telephone under Line
Access in Terminals and Sets programming.
Application
A computer program that performs a wide range of tasks. Examples of application
programs include word processing packages, spreadsheet packages and accounting
packages.
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Autobumping
A feature that determines how the system handles new Call Log items when your
Call Log is full. When Autobumping is on, the system deletes the oldest entry when
there is a new log entry. If Autobumping is off, your system does not log calls when
your log is full.
autodial button
A memory button that provides one-touch dialing of external or internal numbers.
autolog options
A feature that allows you to select the type of calls that are stored in your Call Log.
You can log calls that were not answered by any person within the system, calls that
were not answered at this telephone but answered in the system, all calls answered
and not answered at this telephone, or no calls.
Automatic Dial
A feature that allows you to dial without having to lift the receiver or select a line.
You must have a prime line to use Automatic Dial. Assign Automatic Dial under
Dialing options in Terminals and Sets programming.
Automatic Handsfree
A feature which automatically activates Handsfree operation when you make or
answer a call. Assign Automatic Handsfree under Handsfree in Terminals and Sets
programming.
Automatic Hold
A feature that automatically places an active call on hold when you select another
line. Assign Automatic Hold (Full AutoHold) in Lines programming.
Automatic Privacy
See Privacy.
Automatic Daylight Savings Time
A feature that switches the system to standard or daylight savings time at
programmed times.Assign Automatic Daylight Savings Time under Daylight time
in System programming.
Automatic Telephone Relocation
A feature that lets a telephone keep its personal and system programming when you
move the telephone to a different modular jack. Enable Automatic Telephone
Relocation under Set relocation in System programming.
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auxiliary ringer
A separate external telephone ringer or bell which rings when a line or a telephone
rings. You can program an auxiliary ringer to ring when the system is in a selected
schedule. Enable the auxiliary ringer under Capabilities in Terminals and Sets
programming. Program an auxiliary ringer in Services programming.
AWG
American wire gauge.
B
B channel (Bearer channel):
An ISDN standard transmission channel used for voice or data transmission.
Background Music:
A feature that lets you hear music from the speaker of your telephone. Background
Music is available when you attach a music source to the system and enable the
feature under Feature settings in System programming.
Back up
To make a duplicate copy of data files so that you can store the originals in a safe
place. Back up your original files to protects the files from damage if a hardware
failure occurs.
Base Station
A Companion component you install on walls and ceilings to provide a radio link
to an area where you use Companion portable telephones. Each Base Station
contains two radios that allow portable telephones to send and receive calls through
the Enterprise Edge server.
Baud rate
A unit of measurement of data transmission speed. Baud rate is approximately
equivalent to Bits Per Second (BPS). Typical baud rates are 300, 1200, 2400, 4800,
and 9600.
Bearer channel
See B channel.
BERT
See bit error rate test.
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BIOS (Basic Input Output System)
A program contained in Read Only Memory (ROM) that acts as the interface
between software programs and the computer hardware.
Bit
An abbreviation for Binary Digit. A bit is the smallest unit of information identified
by the computer. A bit has one of two values (0 or 1) to indicate off or on.
bit error rate test:
A test that checks the transmission of data across the voice and data channels
between the system and any telephone.
BPS (Bits Per Second)
The speed of data transmission between two computers.
Bus
A collection of communication lines that carry electronic signals between
components in the system.
busy lamp field (BLF):
A device with a liquid crystal display (LCD) panel of indicators that shows the
status of up to 24 telephones in the system.
Byte
The amount of space required to store a single character. One byte is equal to eight
bits.
C
Call Duration timer
A feature that lets you check long you were on your last call or how long you have
been on your present call.
Call Forward
A feature that forwards all the calls arriving at your telephone to another telephone
in your system. To have calls forwarded outside the system, use Line Redirection.
Call Forward No Answer
A feature that forwards all calls arriving at your telephone to another selected
telephone in your system. The system transfers the calls after a specific number of
rings. Assign Call Forward No Answer under Capabilities in Terminals and Sets
programming.
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Call Forward On Busy
A feature that forwards all calls at your telephone to another selected telephone if
your telephone is busy. Assign this feature under Capabilities in Terminals and Sets
programming.
Call Forward Override
An automatic system feature that lets you call another user and ask that user to stop
forwarding their calls to you.
Call Information
Call Information allows you to display information about incoming calls. For
external calls, you can display the caller's name, telephone number and the line
name. For an internal call, you can display the name of the caller and their internal
number. You can receive information about ringing, answered, or held calls.
Call Log
Enter your Call Log to view a record of incoming calls. The log can contain the
following information for every call: sequence number in the Call Log, name and
number of caller, long distance indication, call answered indication, time and date
of the call, number of repeated calls from the same source, and name of the line that
the call came in on. See Autobumping, Autolog options, and Call Log for more
information.
Call Park
With this feature you can place a call on hold so that another user can retrieve it
from another telephone in the system. The user retrieves the call by selecting an
internal line and entering a retrieval code.
The retrieval code appears on the display of your telephone when you park the call.
You can park up to 25 calls on the system at one time.
Call Park Callback
See Callback.
Call Park prefix
The first digit of the retrieval code of a parked call. This digit cannot conflict with
the first digit of any existing DNs, Line Pool access codes, the Direct-dial digit, or
the external line access code. The default Call Park prefix digit is “1”. To disable
Call Park, set the Call Park prefix to none. Assign the Call Park prefix under Access
codes in System programming.
Call Pickup Directed
A feature that lets you answer a call ringing at any telephone by entering the internal
number of that telephone. Enable Call Pickup Directed under Feature settings in
System programming.
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Call Pickup Group
See Pickup Group.
Call Queuing
If you have several calls waiting at your telephone, you can activate the Call
Queuing feature to answer the calls in order of priority. The order of priority is:
incoming calls, callback calls and camped calls.
Callback
If you park, camp, or transfer a call to another telephone and no one answers the
call, the call rings again at your telephone. You set how long the system waits
before Callback under Feature settings in System programming.
Camp-on
A feature that lets you reroute a call to a telephone when all the lines on that
telephone are busy. To answer a camped call, use Call Queuing or select a line if
the camped call appears on your telephone. Queued calls get priority over camped
calls.
Camp timeout
The length of a delay before a camped call returns to the telephone that camped the
call. Set the length of delay under Feature settings in System programming.
Central answering position (CAP)
An M7324 telephone that you assign as a CAP under CAP assignment in System
programming. Use the CAP for backup answering and to monitor the telephones
within a system.
Central answering position (CAP) module
A module connected to an M7324 telephone and provides 48 additional buttons.
You can connect a maximum of two CAP modules to a single M7324 telephone.
Channel Service Unit (CSU)
A device on the Digital Trunk Interface that is the termination point of the T1 lines
from the T1 service provider. The CSU collects statistics on the quality of the T1
signal. The CSU ensures network compliance with FCC rules and protects the
network from harmful signals or voltages.
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Class of Service (COS)
The set of features and lines available to the user for a call. The restriction filters
and remote access packages, assigned to the telephone in Lines programming,
determine the Class of Service for a call. You can change the Class of Service for a
call by entering a six digit Class of Service password. (Internal users cannot change
their access to features with a COS password, only their restriction filters.) Assign
the Class of Service and Class of Service passwords in Passwords programming.
See Remote Access.
Class of Service password
A six digit code that lets you switch from your current Class of Service to one that
lets you dial numbers prevented by your current Class of Service.
cold start
A cold start occurs when you lose all system programming. You can lose system
programming after a major event such as an extended power failure.
Companion Wireless
The name for the communication systems which use radio technology to transmit
and receive signals between its components and the Enterprise Edge server.
Companion Wireless provides mobility in your office. Calls that used to ring just at
your telephone set can appear and ring at your portable.
Companion portable telephone
Hand held wireless telephones that allow complete mobility within the reach of
Companion Base Stations or an external antenna. Portable telephones provide many
but not all standard system features and share some of the same programming as
desk telephones.
Conference
A feature that allows you to establish a three person call at your telephone.
COS
See Class of Service.
D
D channel (Data channel)
An ISDN standard transmission channel which is packet-switched, and used for call
setup, signalling and data transmission.
Data channel
See D channel.
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Defaults
The settings for all features when you first install the system. You change the
settings from their defaults in programming.
Delayed Ring Transfer (DRT) to prime
After a programmed number of rings, this feature transfers an unanswered call on
an external line to the prime telephone related to that line. Activate this feature
under Feature settings in System programming.
destination code
A two to seven digit number that the system reads and then translates into the digits
that you want dialed out. Assign both the code and its related dialed digits under
Routing service in Services programming.
dialing restriction
See Restriction filter.
DIMM
Dual In-line Memory Module. The Enterprise Edge server is equipped with two
DIMM that provides 128 MB of SDRAM. The memory can be increased by
replacing the DIMMs.
Direct-dial
A feature that lets you dial an assigned telephone in your system with a single digit.
You can assign as many as five direct dial sets. Each telephone in the system has to
one direct-dial telephone. There is a single, system wide digit for calling the
assigned direct-dial telephone of any telephone. Assign direct-dial telephones in
System programming. Assign telephones to a direct-dial telephone under
Capabilities in Terminals and Sets programming.
Direct-dial #
A digit used system-wide to call the Direct-dial telephone. Assign the digit under
Access codes in System programming.
Direct-dial number
The digit used to call the direct-dial telephone.
directed pickup
See Call Pickup Directed.
Directory number (DN)
A unique number that the Enterprise Edge system assigns to every telephone or data
terminal. You use the DN, also referred to as an internal number, to identify a
telephone when you assign settings during programming.
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Disconnect Supervision
A setting that enables the system to detect if an external caller hangs up. After an
external caller hangs up, the system can disconnect its line. Enable Disconnect
Supervision under Trunk/Line data in Lines programming.
Disk drive
A mass storage device that searches, reads and writes data on a disk.
Display
A one line or two line screen on an Enterprise Edge telephone that shows commands
and options.
Display buttons
The three buttons that appear below an Enterprise Edge two line LCD display.
Display options
The options available to a user that appear on the Enterprise Edge two line display.
Select the options on the display using the display or dial pad buttons.
DN
See Directory number.
Do Not Disturb
A feature that stops calls from ringing at your telephone. Only Priority Calls will
ring at your telephone. A line button flashes when you receive a call, but the call
does not ring.
Driver (Device)
A program that allows a hardware peripheral, such as a NIC, to communicate with
the Enterprise Edge server.
DTMF
See Dual tone multifrequency.
dual tone multifrequency
Two distinct telephone signaling tones used for dialing.
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E
Emergency 911 dialing
The capability to access a public emergency response system by dialing the digits
9-1-1. State and local requirements for support of Emergency 911 Dialing service
by Customer Premises Equipment vary. Ask your local telecommunications service
provider about compliance with applicable laws and regulations.
emergency telephone
A single-line telephone (also referred to as a 500/2500 telephone) that becomes
active when there is no power to the Enterprise Edge server.
Ethernet
A Local Area Network (LAN) protocol that is the original Carrier Sense Multiple
Access/Collision Detect (CSMA/CD) LAN that lets PCs and Enterprise Edge
servers listen for pauses before they communicate. Ethernet LANs use coaxial cable
or twisted pair wiring for connecting computers.
evening schedule
See Schedules and Services.
event message
The system stores event messages in the system log and displays these messages
during a Maintenance session. They record many different events and activities in
the system.
exceptions
See Overrides.
Extended Data-Out (EDO)
Extended Data-Out (EDO) is a type of Dynamic Random Access Memory (RAM)
where storing data to and reading data from the memory is faster.
external call
A call to a destination outside the system.
external code
The number you dial to get an external line. By default it is 9, but you can change
this number under Access codes in System programming. You do not always need
an external code. The external code supports the M7100 telephone and single line
telephones connected to an Analog Terminal Adapter.
external line
A line on your telephone used for making calls to destinations outside the system.
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external music source
See Music source.
external paging
A feature you can use to make voice announcements over an externally installed
loudspeaker connected to the Enterprise Edge server. The customer supplies the
external speaker. The external speaker is not an Enterprise Edge component.
F
FAX
FAX works with Enterprise Edge Voice Messaging. FAX allows a caller to send a
fax document to a voice mailbox.
Feature Code
A unique code used to access Enterprise Edge features and options.
File
A collection of related information stored on a disk under a given name. Each
application program that you use saves the data you create in files. The operating
system and application programs identify files by a file name and optional
extension.
File name
A name that identifies a file and has one to eight characters.
Forward
See Call Forward.
Full Autohold (on idle line)
When this feature is on, Full Autohold automatically puts the current line on hold
when you select another line. Enable Full Autohold under Trunk/Line data in Lines
programming.
Full Handsfree
See Handsfree.
Fully Qualified Domain Name (FQDN)
The combination of host name and domain name. For example
mycomputer.nortelnetworks.com is a Fully Qualified Domain Name.
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G
Ground Start trunk
Ground start trunks provide the same features as loop start trunks. Use these type of
trunks when the local service provider does not support disconnect supervision for
the digital loop start trunks. By configuring lines as ground start, the system can
identify when a caller hangs up the telephone at the far end. Ground start trunks are
only available on a Digital Trunk Interface (DTI).
Group Listening
A feature that allows you to have other persons in your office hear a caller through
your telephone speaker. The caller hears you when you speak into the receiver and
cannot hear other persons in the office.
You can cancel Group Listen for the current call. Group Listen cancels
automatically when you hang up the Group Listen call.
H
Handsfree
A feature you can use to make calls without using the telephone receiver. Activate
Full Handsfree under Capabilities in Terminals and Sets programming. When you
activate handsfree, a Handsfree/Mute button is automatically assigned to the
telephone.
Handsfree (HF) Answerback
This feature automatically turns on the microphone at a telephone that receives a
Voice Call so that the person receiving the call can respond without lifting the
receiver. Activate Handsfree Answerback under Capabilities in Terminals and Sets
programming.
Handsfree/Mute button
See Handsfree.
Hard disk drive
A data storage device that uses rigid magnetic disks that you cannot remove from
the computer. Hard disk drives work faster and store more data than disk drives do
for diskettes.
Hardware
The physical components of the Enterprise Edge system.
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Headset
A head-mounted or ear-mounted telephone receiver that you use instead of the
hand-held receiver. Headsets are not Enterprise Edge system components. The
customer must supply the headsets.
Held (Line) Reminder
A telephone rings and displays the message On hold: LINENAM when you place an
external call on hold for programmed period of time. Set the Held Line Reminder
feature and Remind delay under Ftr settings in System programming.
HF Answerback
See Handsfree Answerback.
Hold button
Use this button to interrupt calls so that you can perform another task without
disconnecting the caller.
Hook Switch Flash
See Link time.
Host Name
In networking, the name of a computer that provides services, such as database
access, to other computers or Enterprise Edge servers in the domain. Computers
with a host name also have a unique IP address. Because the Enterprise Edge server
has a unique IP address, the Enterprise Edge server qualifies as a host.
Host system signaling
Also referred to as end-to-end signaling. Telephones can access a remote system or
dial a number on an different carrier by using host feature activation, such as Link,
Pause and Run/Stop.
Hotline
This feature automatically calls a pre-assigned number when you lift the telephone
receiver or press the Handsfree/Mute button. A Hotline number can be an internal
or external number. Assign Hotline under Capabilities in Terminals and Sets
programming.
Hz (hertz)
A unit of measure for indicating frequency in cycles per second.
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I
I/C
An abbreviation of intercom.
Initialization
The steps required to prepare hardware or software for operation.
Install
To set up for operation. For example, install the hardware by attaching it to the
appropriate connectors or sockets either inside or outside the Enterprise Edge
server.
Integrated Services Digital Network (ISDN)
A digital telephone service that allows for a combination voice and data connection
over a single, high-speed connection. ISDN service can operate over the same
copper twisted-pair telephone line as analog telephone service.
intercom button
A button that provides access to internal lines used for calls within a Enterprise
Edge system. These buttons also provides access to external lines through a line
pool or external code. You can assign telephone zero to eight intercom buttons
under Line access in Terminals and Sets programming.
intercom keys
See Intercom button.
Interface
An information interchange path that allows communication between computer
parts.
internal line
A line on your telephone dedicated to making calls to destinations inside your
system. An internal line can connect you with an external caller if you use it to
access a line pool. Also, you can answer an external caller using the call handling
features such as Call Park or Call Pickup Directed.
internal number
A number (also referred to as a Directory Number or DN) that identifies a telephone
or device.
internal user
A person using an Enterprise Edge telephone within the system.
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Internet
A global TCP/IP network linking millions of computers for communications
purposes.
IRQ (Interrupt Request)
A signal sent by a hardware device to the microprocessor requesting its immediate
attention. For example, every communications port has an interrupt request line for
telling the microprocessor when data is received or transmitted.
IRQ Conflict
An IRQ conflict occurs when two hardware devices have same IRQ. When an IRQ
conflict occurs, the user must configure the IRQ settings to solve the conflict.
ISDN
See integrated services digital network.
ISDN DN
A directory number (DN) used by ISDN terminal equipment connected to the
system. The Enterprise Edge system uses a maximum of 30 ISDN DNs.
K
Kbyte
The abbreviation for kilobyte. A kilobyte is equal to 1024 bytes.
L
Last Number Redial
A feature that allows you to redial the last external number you dialed.
Least cost routing
See Routing service.
line
The complete path of a voice or data connection between one telephone (or other
device) and another.
Lines
A programming section that lets you assign settings to each trunk and external line.
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Line number
A number that identifies an external line. The total number of lines depends on the
number and type of trunk media bay modules installed.
Line Pool
A group of lines used for making external calls. Line pools provide an efficient way
of giving a telephone access to external lines without taking up many line buttons.
Assign a line to be part of a line pool under Trunk/Line data in Lines programming.
Line Redirection
A feature that allows you to redirect all calls on an incoming line to a destination
outside the system. After you redirect a line you cannot answer the line within the
system. You can set up the system to give a brief ring when a call comes in on a
redirected line, under Capabilities in Terminals and Sets programming.
This feature is different from Call Forward in two ways. Line redirection only
redirects external calls (not internal calls) and redirects calls to destinations outside
the system. Call forward redirects calls only to destinations inside the system. See
Call Forward.
Link
If you connect the Enterprise Edge system to a Private Branch Exchange (PBX),
you can use a Link signal to access special features. You can include the Link signal
as part of a longer stored sequence on an External Autodial button or in a Speed Dial
code. The Link symbol uses two of the 24 spaces in a dialing sequence.
Local Area Network (LAN)
A group of computers or Enterprise Edge servers connected so they can
communicate and work together.
Long Tones
A feature that lets you control the length of a tone so that you can signal devices
such as fax or answering machines. These device require tones longer than the
standard 120 milliseconds.
Lunch schedule
See Schedules, and Services.
M
Maintenance
A type of programming you use to analyze and repair problems in the Enterprise
Edge system. Maintenance requires no programmable settings.
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Mailbox
A storage place for voice messages on Enterprise Edge Voice Messaging.
message
A feature that allows you to send a message to another system user. The Message
feature also lets you know if you have any messages waiting and maintains a
Message Waiting List. The Message Waiting List keeps a record of your internal
messages and your (external) voice messages.
MHz
The abbreviation for megahertz which is a unit of measure indicating frequency in
millions of cycles per second.
Microprocessor
A electronic component that is the center of all activity inside the Enterprise Edge
server. The microprocessor controls the operation of the computer and is
responsible for executing program commands. It is also referred to as the Central
Processing Unit (CPU).
Modem
A communications device that allows computers to exchange data over telephone
lines. A modem uses electronic processes called modulation and demodulation. The
modem changes (modulates) the data into tones to send to another modem and also
converts (demodulates) tones when receiving from another modem.
Move Line buttons
A feature that allows you to move external lines to different buttons on your
telephone.
Music source
You can connect a radio or other source of music to the system to provide music for
the Music on Hold and Background Music features. A music source is not part of
the Enterprise Edge system. The customer must supply the music source.
M7100 telephone
The Enterprise Edge model M7100 telephone that has a single line display and one
programmable button without an indicator.
M7208 telephone
The Enterprise Edge model M7208 telephone that has a single line display and eight
programmable buttons with indicators.
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M7310 telephone
The Enterprise Edge model M7310 telephone that has a two line display with three
display buttons, 10 programmable buttons with indicators and 12 dual
programmable buttons without indicators.
M7324 telephone
The Enterprise Edge model M7324 telephone that has a two line display with three
display buttons and 24 programmable buttons with indicators.
N
Names
You can assign names to System Speed Dial numbers, external lines, telephones,
mailboxes, ACD Queues and service schedules in programming. You can use up to
sixteen characters to name a System Speed Dial number, 13 characters for mailbox
and ACD Queue names, and seven characters to name a telephone, line, or
schedule. If a you do not assign a name, the line number or DN appears on the
display instead of a name.
Network
Two or more computers linked electronically to share programs and exchange data.
To join computers over a network, you must add specialized hardware and software
to every computer.
Network DN
A number supplied by the ISDN network service provider for ISDN terminal
equipment.
Network Interface Card (NIC)
An adapter card contains the hardware necessary to connect an Enterprise Edge
server to a local area network.
Night schedule
See Schedules, and Services.
O
On hold
A setting that controls if external callers hear music, tones, or silence when you
place the call on hold. Program On hold under Feature settings in System
programming.
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Operating system
The disk based software that manages the operation of the Enterprise Edge server.
An operating system controls the flow of information between the computer
hardware. Windows® NT is the operating system that manages the Enterprise Edge
server.
OPX
Off premises extension.
overlay
See Programming overlay.
overflow
A setting in Routing Service that allows users to decide which path an outgoing call
takes if all the lines used in a selected route are in use.
Overrides
One component of a restriction filter. Overrides are numbers you can dial when they
are not allowed by a more general restriction. See Restrictions.
P
Page
A feature you can use to make announcements over the Enterprise Edge system.
You can make page announcements over the telephone speakers and/or external
speakers.
Page Time out
A setting that controls how long a Page Announcement can last. Assign the Page
Time out under Feature settings in System programming.
Page zone
An area in the office that receives internal page announcements that other areas of
the office do not hear.
A number identifies every page zone. Assign telephones to page zones under
Capabilities in Terminals and Sets programming.
Parallel port
A port that transfers data through multiple wires. A parallel port transmits eight bits
(one byte of data) at the same time. Parallel ports normally use a 25-pin interface
that transmits and receives data using a separate data line for every bit.
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Park prefix
See Call park prefix.
Park timeout
The time before an unanswered parked call returns to the telephone that parked it.
Park timeout is under Feature settings in System programming.
Password
A four-digit to eight-digit number you enter using the dial pad. You use a password
to open mailboxes or perform configuration tasks.
Pause
A feature that enters a 1.5 second delay in a dialing sequence on an external line.
You require a pause for signaling remote devices, such as answering machines, or
when reaching through to PBX features or host systems. The Pause symbol uses one
of the 24 spaces in a dialing sequence.
PBX
Private Branch Exchange.
Peripheral Component Interconnect (PCI) Slot
Socket on the Enterprise Edge server main printed-circuit board that connect to the
Enterprise Edge cards.
Personal Speed Dial
Two-digit codes (71-94) you program to dial external telephone numbers. You
program Personal Speed Dial numbers for each telephone. You can access Personal
Speed dial numbers only at the telephone on which they are programmed.
Pickup Group
You can place a telephone into one of nine call pickup groups. You can pickup a
call ringing at a telephone within a pickup group from any telephone within the
same pickup group. Assign a telephone to a pickup group under Capabilities in
Terminals and Sets programming.
Pin-1
An indicator on the first pin in a or electronic component. You use this indicator to
help you correctly align the component when attaching or installing it.
Pool
See Line pool.
Port
A connector on the Enterprise Edge server that allows data exchange with other
devices, such as a printer or mouse.
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portable telephone
See Companion portable telephone
Pre-dial
A feature that allows you to enter a number and check it on your telephone display
before it is dialed. If the number is incorrect, you can edit the number. The number
is dialed when you lift the receiver or select a line.
Prime line
The line the system selects for your telephone when you lift the receiver, press the
Handsfree/Mute button or use an external dialing feature. Assign a Prime Line to a
telephone under Line access in Terminals and Sets programming.
Prime Set (prime telephone)
A telephone that provides backup answering for incoming calls on external lines.
The prime telephone for a line will ring for any unanswered calls on that line.
Assign a prime telephone to a line under Trunk/Line data in Lines programming.
Priority Call
If you get a busy signal when you call a person in your office, you can interrupt that
person for an urgent call. Enable this feature for a telephone under Capabilities in
Terminals and Sets programming.
Privacy
This feature determines if a system user can select a line in use at another telephone
and join an established call. Enable Privacy under Trunk/Line data in Lines
programming. User can turn this feature on and off during separate calls.
Private line
See Private to.
Private network
A telephone network including owned or leased telephone lines used to connect
different offices of an organization separately from the public network.
Private to
This feature lets you select the telephone that uses the line only. The line cannot
appear on another telephone, except the prime telephone for that line. You cannot
place Private lines cannot into line pools. Assign Private lines under Trunk/Line
data in Lines programming.
programming
Setting the way the Enterprise Edge system works. Programming includes systemwide settings and separate telephone and line settings.
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Protocol
A set of rules and procedures for exchanging data between computers or Enterprise
Edge servers on a network or through the Internet.
Power cable
A cable that connects the Enterprise Edge server to a power source.
public line
An external line that you can assign to any telephone and to many telephones.
Assign a line as Public under Trunk/Line data in Lines programming.
public network
The normal telephone network that connects most homes and businesses.
pulse/tone dialing
An external line setting for pulse or tone dialing. Pulse is the traditional method of
dialing used by rotary-dial or push-button single-line telephones. Tone dialing
allows telephones to communicate with other devices such as answering machines.
You require tone dialing to access the features that PBX systems can provide or to
use another system remotely.
R
RAM (Random Access Memory)
Computer memory that stores data temporarily. RAM stores the data used by the
microprocessor as it executes instructions. The contents of RAM are erased when
the Enterprise Edge server is turned off or restarted.
recall
See Link time.
receiver
The handset of a telephone.
Regression Code
This feature restores the previous system security number so that previously applied
UTAM Activation Codes and Portable Credit Codes can be reentered to restore full
system operation. Also required in cases of system recovery. You cannot reuse this
code cannot.
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Remind delay
A feature that causes a telephone to beep and display the message
On hold: LINENAM when a call has been on hold for a programmable period of time.
This period is the Remind delay.
Remote access
The ability to dial into an Enterprise Edge system from outside the system and make
use of selected features. The lines, features, and dialing capabilities available to a
remote user are determined by the Class of Service.
remote access dial restriction
See Remote restriction.
Remote capability
A subset of Enterprise Edge features that are available to users connected through
remote access.
Remote monitoring
A feature that lets an off-site technician with a PC call in and troubleshoot your
system through the built-in modem.
Remote paging
This feature allows remote users to use the system paging feature. Access to this
feature is governed by the Class of Service for the call. See Remote Access and
Class of Service.
Remote restriction
A restriction filter applied to a line in order to control which digits can be dialed
during an incoming remote access call. It is the equivalent of a set filter for a remote
user.
remote user
Someone who calls into an Enterprise Edge system from a telephone outside that
system and uses system features or lines. See Remote Access.
Restriction filter
Through a combination of restrictions and overrides, restriction filters prevent
certain telephone numbers or feature codes from being dialed. Restriction filters can
be applied to lines, sets, specific lines on a set, and to Class of Service passwords.
Restriction service
A Services section that allows you to assign alternate dialing filters to lines,
telephones, lines on a particular telephone, and alternate remote filters to lines at
specified times of the day and on specified days.
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restrictions
One component of a Dialing filter. Restrictions are numbers you cannot dial when
that dialing filter is in effect. See Exceptions.
Ring Again
A feature that can be used when you cannot get through to someone on your system
because their telephone is busy or there is no answer. Ring Again instructs the
system to inform you when they hang up or next use their telephone.
ring group
A setting under Services that lets you assign a number of different telephones to ring
during one of the schedules. Up to 20 ring groups can be programmed by an installer
or a system coordinator plus.
ring type
A feature that allows you to select one of four distinctive rings for your telephone.
ring volume
A feature that allows you to set the volume at which your telephone rings.
ringing service
A Services section that allows you to make additional telephones ring at specified
times of the day and on specified days.
Rls button
Ends a call in the same way that hanging up the receiver does.
ROM (Read Only Memory)
Memory that stores data permanently. ROM contains instructions that the
Enterprise Edge server needs to operate. The instructions stored in ROM cannot be
changed and are used by the Enterprise Edge server each time it is turned on or
restarted.
Routing
The path a message takes from its point of origin to its destination on a network or
the Internet.
Routing service
A programming section that allows outgoing calls to be directed automatically
based on the numbers a caller dials. For Enterprise Edge servers linked in a network,
routing can create a transparent or coordinated dialing plan. It can also be used to
direct calls to the least expensive lines according to a Services schedule (sometimes
called least cost routing).
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Run/Stop
A feature that creates a break point in a programmed external dialing sequence.
When you press a programmed key, the system dials the number up to the run/stop.
When you press it again, the system dials the digits following the run/stop.
S
SAPS
See station auxiliary power supply.
Saved Number Redial
A feature that allows you to save the number of the external call you are on
(providing you dialed the call) so that you can call it again later.
Schedules
Any of six different sets of services that can be applied to your system. See
Services.
Selective line redirection
See Line Redirection.
Serial port
A port that sends and receives data one bit at a time. This port can be used to connect
the Enterprise Edge server to a printer, external modem or mouse. Serial port
connector has nine pins and are designated by software with the letters COM and a
single digit, such as COM1.
Service modes
See Services.
Services
A programming section that lets you assign which telephones ring, which
restrictions apply, and which call routing is used during any of six different
schedules. There are three services: Ringing service, Restriction service and
Routing service, all found in Services programming.
set
A telephone.
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Set Copy
A programming section that allows you to copy programmable settings from one
telephone to another of the same type. Set Copy provides two options: duplicating
System Data and User Data, or duplicating System Data only. Set Copy does not
provide the same copy capability as COPY, which is more selective of the settings
that can be duplicated.
Set filter
See Restriction filter.
Set lock (telephone lock)
This feature allows you to limit the number of features that may be used at a
telephone. Full set lock allows very few changes or features, Partial set lock allows
some changes and features, and No set lock allows any change to be made and any
feature to be used. Set lock is assigned under Capabilities in Terminals and Sets
programming.
Set relocation
See Automatic Telephone Relocation.
Software keys
A programming section used to enable the optional Remote monitoring feature.
One setting provides a System ID, which an installer or system coordinator plus
then uses to request three password keys from the Nortel Networks Customer
Response Center. Once these three passwords have been entered, the system will
permit Remote monitoring.
Startup programming
When an Enterprise Edge system is first installed and powered up, Startup
programming must be performed before any programming can be done. Startup
initializes the system programming to defaults.
Station
An individual telephone.
Station Auxiliary Power Supply (SAPS)
A device which provides power to a telephone that is connected more than 300 m
(975 ft.) and less than 1200 m (3900 ft.) from the server, or to a CAP module.
Station set test
A series of diagnostic tests for these components of a telephone: display, buttons,
handset, speaker, and power.
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system data
An option in the Set Copy function. System Data refers to the programmable system
settings that apply to all telephones and lines.
System programming
A programming section that lets you assign and maintain certain settings on the
Enterprise Edge system.
System speed dial code
A two-digit code (01 to 70) that can be programmed to dial a telephone number up
to 24 digits long. System speed dial codes are programmed for the entire system
under the System Speed programming heading.
System Startup
See Startup programming.
T
T1
Digital carrier system or line that carries data at 1.544 Mbps.
Target lines
Lines used to answer incoming calls only. A target line routes a call according to
digits it receives from an incoming trunk. They are referred to by line numbers in
the same way as physical lines.
TE
See Terminal equipment.
TEI
See Terminal Endpoint Identifier.
Telco features
A programming section that lets you specify the external telephone numbers that
are dialed by the Message feature to retrieve voice messages, or to set up CLASS
(CMS) services for lines and telephone. Telco features are accessed by an installer
or a system coordinator plus.
Terminal Endpoint Identifier
A digit used to identify devices which are using an ISDN connection for D-channel
packet service.
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292 Glossary
Terminal equipment (TE)
A generic term for devices that connect to an ISDN network. Examples of ISDN TE
are ISDN telephones, computers equipped with ISDN cards and video terminals.
Terminals and Sets
A programming section that lets you assign and change settings that apply to the
telephones and other devices connected to the Enterprise Edge server. Terminals
and Sets programming is performed by an installer or a system coordinator.
Time and date
A programming section that lets you manually change time or date.
Tone dial telephone
A push button telephone that emits DTMF tones.
Transfer
A feature that lets you redirect a call to another telephone in your Enterprise Edge
system, over a network or outside your system.
Transfer Callback
If a transferred call is not answered after a specific number of rings, the call will
return to the telephone that made the transfer. The number of rings is assigned under
Feature settings in System programming. Transfer Callback does not apply to calls
transferred externally.
Transmission Control Protocol/Internet Protocol (TCP/IP)
A language governing communication among all computers on the Internet.
TCP protocol checks packets of information for errors, submits requests for retransmission in the event of errors and returns multiple packets of a message into
the proper original sequence when the message reaches its destination.
IP dictates how packets are sent out over networks and has a packet addressing
method that lets any computer on the Internet forward a packet to any other
computer that is a step or more closer to the packet’s recipient.
Trunk
The physical connection between the Enterprise Edge system and the outside world
using either the public telephone system or a private network.
Trunk Answer
A feature you can use to answer a call on any line that has an active Ringing service
Service Mode, even if that line does not appear on your telephone. Trunk Answer
is enabled in Services programming.
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Glossary 293
U
Unsupervised line
A line for which disconnect supervision is disabled. If an external caller hangs up,
the system does not detect the disconnection and does not hang up its line. See
Disconnect Supervision.
User Data
User Data is an option in the Set Copy feature. User Data refers to the personal
settings that are unique to an individual telephone, and are not programmed for the
system. User Data is programmed at each telephone.
These settings, for example, include Personal Speed Dial and the assignment of
programmable memory buttons.
User Filter
See Restriction filter.
User Preferences
A programming section that lets you assign autodialers, user speed dial codes,
display contrast, and other settings to a specific telephone or person. You do not
have to program these settings at the person’s telephone. User preferences are
assigned in Terminals and Sets programming.
User Speed Dial
Two-digit codes (71-94) can be programmed to dial external telephone numbers.
User Speed Dial numbers are programmed for each telephone, and can be used only
at the telephone on which they are programmed.
V
V.90
A data transmission standard used by the modem installed in the Enterprise Edge
server. This standard allows data to be transmitted to the modem at 56 Kbps and
transmitted from the modem at 33 Kbps.
Voice Call
A feature you can use to make an announcement or begin a conversation through
the speaker of another telephone in the system. The telephone you call will not ring.
Instead, the person you call will hear a beep and then your voice. Their telephone
will beep periodically to remind them that their microphone is open.
Voice Call deny
A feature that prevents your telephone from receiving Voice Calls.
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Voice message center
If you have subscribed to Call Display services you can receive visual Voice
Message Waiting Indication, providing your telephone has a display. If you have
Voice Message Waiting Indication, you can program the telephone numbers
required to access up to five different Voice Message Centers. You can also
program which of the five Centers is to be accessed by each specific line.
W
Wait for dial tone
A feature that causes of sequence of numbers to pause until dial tone is present on
the line before continuing to dial. The Wait for dial tone symbol (‡) uses two of
the 24 spaces in a dialing sequence. This feature requires a Services or Combo
Cartridge.
Wide Area Network (WAN)
A collection of computers or Enterprise Edge servers connected or networked to
each other over long distances, typically using common carrier facilities.
wireless
See Companion.
Enterprise Edge Installation and Maintenance Guide
P0908507 Issue 02
Index 295
Index
A
ACD 28
Address, default IP 111
Address, default subnet mask 111
Agents 28
AMIS 28
Analog station media bay module
description 36
wiring chart 71
Analog telephone lines 39
Analog telephones 36
Analog Terminal Adapter 2, see ATA 2
Analog transmission parameters 75
Answering machine 36
Antenna
Co-axial cable
Maximum length 104, 105, 108
Indoor directional external antenna
Illustration 103
Installing an 103
Indoor omni-directional external antenna
Illustration 104
Installing an 104
Installation restrictions 103
Lightning surge protector 103
Illustration 107
Installing a 107
Outdoor omni-directional external antenna
Illustration 106
Installation 105
Antenna installation
directional 103
external 99, 100, 105
in Canada 103
in the U.S. 100
indoor 103, 104
omni-directional 104, 105
planning 101
ATA 2 42
configuration requirements 79
data communication 80
data transmission requirements 80
extension number 79
FAX compatibility 81
install data communication device 81
installing 74
modem compatibility 81
test 80
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troubleshooting 239
Attendant Console 29
Audio Messaging Interchange Specification 28
Auto Attendant 27
Automated Attendant 27
Automatic Call Distribution 28
Automatic telephone relocation 241
Auxiliary ringer 34
install 82
output requirement 34
programming 82
Background music 83
Backup power, RPI 86
Base Station
about 85
clearance 96
connecting plug-top power supply 97
display messages 108
hand-off 95
installation 95
planning 95
mounting 96
positioning 95
powering up 108
TCM connections 96
termination board 97
updating software 108
wiring length
power pair(s) 90
Battery
installing 140
removing 139
Call Center 28
Call Detail Recording 29
Call information, recording 29
Call routing 28
Caller ID trunk media bay module 39
CAP 42
installing 73
Caution symbol 16
Central Answering Position, see CAP
clearance
Base Station 96
Enterprise Edge Installation and Maintenance Guide
296 Index
Companion
administration/maintenance tools 85
base station 85
components 85
coverage area, maximum 85
C3050 42
description 27
diagnostic software 85
DS30 channels 166
equipment supported 55
installing 85
portable telephone registration 98
Provisioning Record 95
RPI 43
software 27, 85
UTAM approval 95
Companion Base Station, see Base Station
Companion installation
Base Station 95
external antenna 99, 100, 105
indoor antenna 103, 104
lightning surge arrestor 99, 100, 102, 107
portable telephone 98
powering up system 108
RPI 86
Companion wireless telephone
installing 72
Components
data networking 45
Enterprise Edge server 19
telephony 20
Configurations, Enterprise Edge 53
Configuration, initial 111
Configuring Enterprise Edge 121
Connecting
EE-ASM 8 67
EE-CTM 66
EE-DSM 16 67
EE-DSM 32 67
EE-DTM 66
LAN card 109
modem card 109
WAN card 109
Conventions and symbols 16
Cordless telephones 36
Cover, Enterprise Edge 134
CSU 45, 66
Custom Call Routing 28
C3050 portable telephone 42
Danger symbol 16
Data communication device, install 81
Enterprise Edge Installation and Maintenance Guide
Data networking hardware, installing 109
Desktop, accessing the Enterprise Edge 262
Digital station media bay module 34, 35
Digital telephone lines 38
Digital trunk media bay module 38
DIMM 135
see also Memory
Dip switch
check existing settings 166
default settings 171
DS30 channel 164
EE-ASM 8 213
EE-CTM 181
EE-DSM 16 197
EE-DSM 32 205
EE-DTM 189
offset 165
setting 168
Disconnect, Enterprise Edge 132
Disk LED 26
Display messages
Companion Base Station 108
Documentation, Enterprise Edge 123
DSU 45
DS30 channels 164
Companion 166
EE-ASM 8
description 20, 36
installing 214
LED 36
removing 209
switches 213
wiring 67
wiring chart 71
EE-CTM 39
description 20
installing 182
LED 39
removing 177
switches 181
wiring 66
EE-DSM 16 34
connecting to telephones 70
description 20
installing 198
LED 34
removing 193
switches 197
wiring 67
wiring chart 69
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Index 297
EE-DSM 32 35
connecting to telephones 70
description 20
installing 206
LED 35
removing 201
switches 205
wiring 67
wiring chart 69
EE-DTM 38
description 20
installing 190
LED 39
number of lines 38
removing 185
switches 189
wiring 66
Electrical requirements 52
power bar, use of 52
Electrical shock hazard 16
Electromagnetic compatibility 4
Emergency telephone
installing 73
troubleshooting 238
Enterprise Edge
accessing the desktop 262
components 22
configurations 53
connection points 23
default IP address 111
default subnet mask 111
documentation 123
fan 147, 149
front cover, removing 134
hard disk 143, 145
hard disk space 19
initial configuration 111
initialization 115
installing clock/calendar battery 140
interior components 22
keyboard port 25
main board 155, 157
media bays, number of 19
memory, amount of 19
microprocessor 19
mouse port 25
packing 240
parallel port 23, 24
PCI slots 19
ports 23
power supply 151
programming 121
remove wiring 132
P0908507 Issue 02
removing 133
removing cover 134
removing the battery 139
removing the fan 147
removing the hard disk 143
removing the main board 155
removing the power supply 151
replacing memory 135
restart 128
serial port 23
shutdown 127
software 26, 119
software applications 119
starting 59
telephony components 20
tools 131
voltage 61
Enterprise Edge Attendant Console 29
Enterprise Edge Call Center 28
Enterprise Edge Call Detail Recording 29
Enterprise Edge Operator Manager 28
Enterprise Edge Personal Call Manager 29
Enterprise Edge Personal Mailbox Manager 28
Enterprise Edge QoS Routing 29
Enterprise Edge TSP 28
Enterprise Edge Unified Manager 125, 126
Enterprise Edge VoIP Gateway 28
Environmental requirements 52
Equipment and supplies, installation checklist 54
Equipment rack 56, 133
Ethernet interface card 45
Extension number
ATA 2 79
portable telephones 98
External connections
auxiliary ringer 34
Music on hold 33
page output 33
page relay 33
External music source
installing 83
programming 83
External paging
amplifier 33
installing 84
Fan
installing 149
removing 147
FAX compatibility 81
FAX machine 36, 39
Enterprise Edge Installation and Maintenance Guide
298 Index
Federal Communications Commission (FCC)
certification, antennas 99
Front cover, removing 134
Ground symbol 16
Guide, overview 15
Hand-off, Companion Base Station 95
Hard disk
installing 145
removing 143
size 19
Hardware
ports 23
problems 237
Hearing-aid compatibility 4
Humidity, requirements 52
Initial configuration 111
Initializing Enterprise Edge 115
Input requirements 33
Insertion loss measurement 76
Install
ATA 2 74
auxiliary ringer 82
CAP 73
Companion 85
data networking hardware 109
EE-ASM 8 214
EE-CTM 182
EE-DSM 16 198
EE-DSM 32 206
EE-DTM 190
emergency telephone 73
external music source 83
external paging 84
fan 149
hard disk 145
LAN card 228
main board 157
modem card 224
MSC 175
on table 58
overview 49
page output 84
Page relay 84
power supply 152
rack mounting bracket 56
rack, in 56, 57
Enterprise Edge Installation and Maintenance Guide
telephony hardware 63
telnet client 261
VNC 261
WAN card 232
Installation
Lightning surge protector 107
installation
Base Station 95–??
Installation requirements
equipment and supplies 54
internal wiring 53
optional equipment checklist 54
tools required 55
Integrated QoS Routing 29
Integrated Solution software 27
Internal components
diagram 22
fan 149
hard disk 145
main board 157
memory 135
power supply 152
Internet Explorer 126
Intranet telephony 28
IP address
default 111
Java Virtual Machine 126, 263
JVM, see Java Virtual Machine
Keyboard port 25
LAN card 21
description 45
installing 228
removing 227
wiring 109
LED
Disk 26
EE-ASM 8 36
EE-CTM 39
EE-DSM 16 34
EE-DSM 32 35
EE-DTM 39
Enterprise Edge server 26
media bay modules 60
Power 26, 60
states 60
Status 26
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Index 299
Lightning surge arrestor
installation in Canada 107
installation in U.S. 102
lightning surge arrestor
installation 100
Lightning surge protector (see Antenna) 103
Lines
number available 53
rules for assigning 166
Main board
installing 157
removing 155
Media bay module
installing 182, 190, 198, 206, 214
removing 177, 185, 193, 201, 209
types 20
wiring 65
Media bay module bracket 180, 188, 196,
204, 212
Media bays, number of 19
Media Services Card, see MSC
Media services processor expansion cards, see
MSPEC
Memory
adding 135
amount of 19
expansion capabilities 135
Message Networking
protocols 28
types 28
Miniature jack 33, 34
Modem card 21
description 45
installing 224
replacing 223
wiring 109
Modem transmission compatibility 81
Modems 36
Modem, high speed 39
module numbers 166
Monitor port 25
Mounting bracket, rack 56
Mouse port 25
MSC
description of 20
installing 175
removing 173
MSPEC
description
installing 174
removing 174
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Music
license 5
source 5
Music on hold 33, 83
input requirement 33
M7100 41
M7208 41
M7310 41
M7324 41
M7410 41
Netscape Communicator 126
Network interface card 45
Network Routing 29
Networking components
LAN card 21
modem card 21
WAN card 21
Off-premises extension 72
Offset 165
Operator Manager 28
Optional equipment installation checklist 54
OPX 72
Organization, of guide 15
Output requirements 33, 34
Overview
installation 49
replacing telephony hardware 161
Unified Manager 125
wiring 64
Page output 33
installing 84
output requirement 33
Page relay 33
input requirement 33
installing 84
Page, external paging amplifier 33
Parallel port pin configuration 24
PCI slots, number of 19
Personal Call Manager 29
Personal Mailbox Manager 28
Pin configuration 23, 24
Plug-top power supply
Base Station 97
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300 Index
Portable telephone
about 85
C3050 42
DN range 98
extension numbers 98
installation 98
registration 98
Ports 23
auxiliary ringer 34
keyboard 25
monitor 25
mouse 25
Music on hold 33
page output 33
page relay 33
parallel 24
serial 23
USB 25
Power bar, use of 52
Power LED 26, 60
Power supply
changing voltage 61
installing 152
removing 151
RPI 86
switch 61
provisioning record 95
Rack
installing in 56, 57
mounting bracket 56
removing Enterprise Edge 133
size required 56
Radio-frequency interference 3
RAM 19
Registration information for telephone company
5
Remote power interconnect, see RPI
Remove power symbol 16
Repair equipment 131
Replacing a telephone
of different types 217
of same type 217
Requirements
ATA 2 configuration 79
data transmission 80
electrical 52
environment 52
humidity 52
installation 55
temperature 52
VNC 263
Enterprise Edge Installation and Maintenance Guide
web browser 126, 263
Restart, Enterprise Edge 128
Returning the Enterprise Edge server 240
RJ-11 connector 66, 109
RJ-45 connector 66
RJ-48C connector 109
Routing, network 29
RPI 43
backup power requirements 86
cabling distances 90
components 89
connecting 90
input connectors 92
installation 86
mounting 88
opening 89
output connectors 91
power supply 86
requirements 87
RPI-16 BIX UL 86
RPI-8 BIX UL 86
upgrading RPI-8 to RPI-16 90
wiring 90
wiring charts 93, 94
RPI (Remote Power Interconnect)
cabling distance 90
DC loop resistance 90
illustration
closed unit 86
open unit 89
wiring
input connections 92
output connections 91
Rubber foot, attaching 58
SAPS 42
when required 53
Security keycode 119
Serial cable 113
Serial port pin configuration 23
Shutdown, Enterprise Edge 127
Software
Attendant Console 29
Auto Attendant 27
Call Center 28
Call Detail Recording 29
Companion 27
Custom Call Routing 28
Enterprise Edge 119
Enterprise Edge applications 119
Integrated QoS Routing 29
Integrated Solution 27
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Index 301
Message Networking 28
Personal Call Manager 29
Personal Mailbox Manager 28
programming 121
security keycode 119
system 26
telephony 27
TSP 28
Unified Messaging 28
Voice Messaging 27
VoIP Gateway 28
Starting, Enterprise Edge 59
Station Auxiliary Power Supply 42
Station media bay module 34, 35, 36
Digital station wiring chart 69
wiring 67
Stations, number available 53
Status LED 26, 60
Subnet mask, default 111
Switch
check existing settings 166
default settings 171
DS30 channels 164
EE-ASM 8 213
EE-CTM 181
EE-DSM 16 197
EE-DSM 32 205
EE-DTM 189
offset 165
power supply 61
setting 168
Symbols 16
System software 26
TAPI 28
TAPI Service Provider 28
TCM connections
Base Station 96
Telephones
CAP
connecting to EE-DSM 16 70
connecting to EE-DSM 32 70
C3050 portable 42
emergency 73
installing 72
installing Companion telephone 72
M7100 41
M7208 41
M7310 41
M7324 41
M7410 41
number available 53
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replacing 217
supported 54
testing a faulty telephone 241
Telephony Application Program Interface 28
Telephony components 20
Telephony hardware
install 63
replacing 161
types of 161
Telnet client
installing 261
using 262
Temperature requirements 52
Tip symbol 16
Tools
for installing 55
for repairs 131
Troubleshooting
emergency telephone 238
hardware 237
Trunk media bay module 38, 39
wiring 65
Trunks, rules for assigning 166
TSP 28
Unified Manager 126
overview 125
Unified Messaging 28
Uninterruptible power supply (see UPS)
UPS, RPI 86
USB port 25
UTAM approval, Companion 95
V
Virtual network computing, see VNC
VNC
installing 261
quitting 263
requirements 263
starting 262
using to access Enterprise Edge 262
Voice mail 27
Voice Messaging 27
Voice over IP 28
Voice Profile for Internet Mail 28
VoIP Gateway 28
Voltage of the Enterprise Edge server 61
VPIM 28
VT100 compatible terminal 112
V.90 modem protocol 45, 221
Enterprise Edge Installation and Maintenance Guide
302 Index
WAN card 21
description 45
installing 232
removing 231
wiring 109
Warning symbol 16
Web browser
requirements 126, 263
using to access Enterprise Edge 262
Wide Area Network card, see WAN card
Wireless, see Companion
Wiring
cable length 53
chart for DSM 69
chart for EE-ASM 8 71
connecting 65
EE-ASM 8 67
EE-CTM 66
EE-DSM 16 67
EE-DSM 32 67
EE-DTM 66
grounding 52
LAN card 109
modem card 109
overview 64
removing 132
RPI 90
station media bay module 67
trunk media bay module 65
WAN card 109
Enterprise Edge Installation and Maintenance Guide
P0908507 Issue 02
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