Avaya Integrated Management Release 2.1 Enhanced Converged Management User's manual

Avaya Integrated Management Release 2.1 Enhanced Converged Management User's manual
Avaya Integrated Management
Release 2.1
Enhanced Converged Management
Installation and Upgrade
14-300082
700316011
Issue 1
June 2004
Copyright 2004, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management link.
Then click the appropriate link for the type of support you need.
• Outside the United States, click the Escalation Management link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications
equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (timemultiplexed and/or circuit-based) or asynchronous (character-,
message-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
•
•
•
•
•
•
Installation documents
System administration documents
Security documents
Hardware-/software-based security tools
Shared information between you and your peers
Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference
caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition
Safety Requirements for Customer Equipment, ACA Technical
Standard (TS) 001 - 1997
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
SCFI 1998
The equipment described in this document may contain Class 1
LASER Device(s). These devices comply with the following
standards:
• EN 60825-1, Edition 1.1, 1998-01
• 21 CFR 1040.10 and CFR 1040.11.
The LASER devices operate within the following parameters:
• Maximum power output: -5 dBm to -8 dBm
• Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following
international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22:1997 and
EN55022:1998.
Information Technology Equipment – Immunity Characteristics –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
•
•
•
•
•
•
•
•
•
Electrostatic Discharge (ESD) IEC 61000-4-2
Radiated Immunity IEC 61000-4-3
Electrical Fast Transient IEC 61000-4-4
Lightning Effects IEC 61000-4-5
Conducted Immunity IEC 61000-4-6
Mains Frequency Magnetic Field IEC 61000-4-8
Voltage Dips and Variations IEC 61000-4-11
Powerline Harmonics IEC 61000-3-2
Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a decimal point (for
example, 03 is a REN of 0.3). If requested, this number must be
provided to the telephone company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RENs should not exceed 5.0. To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
Manufacturer’s Port
Identifier
FIC Code
SOC/REN/ Network
A.S. Code Jacks
Off premises station
OL13C
9.0F
RJ2GX,
RJ21X,
RJ11C
DID trunk
02RV2-T
0.0B
RJ2GX,
RJ21X
CO trunk
02GS2
0.3A
RJ21X
02LS2
0.3A
RJ21X
Tie trunk
TL31M
9.0F
RJ2GX
Basic Rate Interface
02IS5
6.0F, 6.0Y
RJ49C
1.544 digital interface
04DU9-BN
6.0F
RJ48C,
RJ48M
04DU9-IKN
6.0F
RJ48C,
RJ48M
04DU9-ISN
6.0F
RJ48C,
RJ48M
04DU9-DN
6.0Y
RJ48C
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not
provide proper answer-supervision signaling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
120A4 channel service unit
Declarations of Conformity
For G350 and G700 Media Gateways:
Manufacturer’s Port
Identifier
FIC Code
SOC/REN/ Network
A.S. Code Jacks
Ground Start CO trunk
02GS2
1.0A
RJ11C
DID trunk
02RV2-T
AS.0
RJ11C
Loop Start CO trunk
02LS2
0.5A
RJ11C
1.544 digital interface
04DU9-BN
6.0Y
RJ48C
Basic Rate Interface
04DU9-DN
6.0Y
RJ48C
04DU9-IKN
6.0Y
RJ48C
04DU9-ISN
6.0Y
RJ48C
02IS5
6.0F
RJ49C
For all media gateways:
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified
technicians.
The equipment cannot be used on public coin phone service provided
by the telephone company. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
United States FCC Part 68 Supplier’s Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, and the Administrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
available on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
This equipment, if it uses a telephone receiver, is hearing aid
compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.
To order copies of this and other documents:
Call:
Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail:
[email protected]
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
Contents
Contents
1
Introduction
• Purpose
7
• Prerequisites
7
• Intended Audience
7
• Conventions Used in This Book
7
• Support Resources
8
Avaya Technology and Consulting (ATAC)
8
Avaya Remote Network Integration Services (RNIS)
8
Avaya Technical Service Organization (TSO)
8
Avaya Network Management Software Systems Support Group (NMSSS)
9
Customized Management Solutions for Avaya Integrated Management
9
Avaya Contact Information
2
4
10
• Product Documentation
10
• How to Access Books on the Web
11
• Tell Us What You Think!
11
Overview
13
• Enhanced Converged Management
13
• Integrated Management Products
14
Avaya SMON Manager License Key
14
HP OpenView Integration
15
• Pre-Installation Tasks
3
7
Windows Server Installation
15
17
• Windows Server CD
17
• Windows Server Requirements
18
• Installing the Windows Server Products
19
Windows Client Installation
25
• Windows Client CD
25
• Windows Client PC Requirements
25
• Installing the Windows Client Products
26
Enhanced Converged Management Installation and Upgrade
June 2004
5
Contents
5
Avaya Mailbox Manager
• About Mailbox Manager
29
• Launching Mailbox Manager
29
• Licensing Mailbox Manager
30
Index
6
29
31
Enhanced Converged Management Installation and Upgrade
June 2004
Introduction
Purpose
1
Introduction
Purpose
The purpose of this book is to provide the following information:
• Hardware and software requirements for Microsoft® Windows® servers and Windows client PCs.
• Pre-installation tasks that must be completed prior to installation.
• Procedures to install the products in the Integrated Management Enhanced Converged
Management offer. If any of the products included in this offer is already installed on your system,
those products will be upgraded during this installation.
Prerequisites
System administrators who install the Integrated Management Enhanced Converged Management
software should be experienced in installing software on Windows operating systems in a converged
network environment.
Intended Audience
This book is written for system administrators who are responsible for installing software on Windows
servers.
Conventions Used in This Book
The following typographical conventions are used:
• Bold type is used to indicate information that you type, buttons in a window, and the Enter key
on the keyboard. It is also used for emphasis.
• Courier font is used for any information that the computer screen displays.
• Arrows indicate options that you select from cascading menus; for example, “Select File > Open”
means choose the “Open” option from the “File” menu.
Enhanced Converged Management Installation and Upgrade
June 2004
7
Introduction
Support Resources
Support Resources
Avaya provides a variety of planning, consulting, and technical services. The following sections describe
the resources and services that are available.
Avaya Technology and Consulting (ATAC)
Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions for
connectivity to Avaya Communication Manager solutions. The ATAC also designs network
configurations.
Avaya Remote Network Integration Services
(RNIS)
Avaya Remote Network Integration Services (RNIS) offers customers the following services:
•
•
•
•
•
Platform readiness verification
Remote implementation and installation
Network management server configuration
Customer acceptance verification
Custom on-site services
The RNIS provides support on a contract basis. You can purchase various implementation offers from
RNIS in Tampa, Florida. See Table 1, Customer-Accessible Resources, on page 10 for contact
information.
RNIS does not handle technical support questions on Avaya Integrated Management installations from
customers who do not purchase a contract.
Avaya Technical Service Organization (TSO)
The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated Management
client teams, field technicians, and customers. The TSO will bill customers for support on a time and
materials basis if the following conditions exist:
• Customers do not provide remote access.
• Customers do not have a current maintenance agreement.
• Customers do not procure and install the required systems and software as defined in the
Integrated Management Services Support Plan.
• Customers request support that is outside the purchase agreement.
The TSO does not support hardware or software that customers purchase from third-party vendors.
8
Enhanced Converged Management Installation and Upgrade
June 2004
Introduction
Support Resources
Avaya Network Management Software
Systems Support Group (NMSSS)
The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida
answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your
questions directly or connect you with an associate who can answer questions about the products.
Customized Management Solutions for Avaya
Integrated Management
The Integrated Management Product Team understands customer’s needs and is focused on customer
satisfaction. The Product Team will assist customers with Avaya Integrated Management projects and
will provide:
• Project Management — An Integrated Management project person will work with the customer
to access configuration and customization requirements for any or all applications within the
Avaya Integrated Management suite. If custom work is required, the evaluation will include a
proposed statement of work and price. Note that this offer is not intended to provide installation
for customers that choose to implement Integrated Management applications using Avaya
Services or third-party implementation services.
• Training — Basic training can be performed remotely using an interactive medium to display the
applications and a conference bridge for audio. On-site training can be customized to meet the
customer’s needs. Customized training will focus on application functionality that is relevant to
the customer and provide focused knowledge transfer to facilitate application-specific training.
Training and Project Management is available for the following Integrated Management applications:
•
•
•
•
•
•
•
•
•
Avaya Site Administration
Avaya Voice Announcement Manager
Avaya Fault and Performance Manager/Proxy Agent
Communication Manager Native SNMP Agent Alarms
Avaya MultiSite Administration
Avaya Voice Over IP Monitoring Manager
Avaya Directory Enabled Management
Avaya Terminal Configuration
Avaya Network Management Console with VoIP System View
Enhanced Converged Management Installation and Upgrade
June 2004
9
Introduction
Product Documentation
Avaya Contact Information
Table 1 and Table 2 provide contact information that you may use if you need assistance during the
process of installing and setting up Avaya Integrated Management.
Table 1: Customer-Accessible Resources
Resource
Contact Information
Avaya Support Center
http://www.avaya.com/support
Network Management Software
Systems Support (NMSSS)
+1 800 237-0016
Remote Network Integration
Services (RNIS)
+1 800 730-9108, prompt 3
Toll Fraud Intervention
+1 800 643-2353, prompt 1
http://www1.avaya.com/enterprise/brochures/svc1369.pdf
Table 2: Avaya Internal Resources
Resource
Contact Information
Avaya System Management
Support
http://aem-support.dr.avaya.com
Avaya Technology and
Consulting (ATAC)
+1 888 297-4700, prompt 2,6
Remote Network Integration
Services (RNIS)
http://associate2.avaya.com/sales_market/products/data-implementation-services/
Integrated Management
Services Support Plan
http://associate2.avaya.com/solution/support_plans/#Enterprise
AIM001 Form
http://associate2.avaya.com/sales_market/products/data-implementation-services
Click Avaya Integrated Management Configuration Request
Form #1.
http://forum.avaya.com (requires a password)
Product Documentation
The installation, configuration, and getting started books; user guides; and release notes for this release of
all Avaya Integrated Management products are available on the Avaya Integrated Management Home
Page. The configuration books provide tasks that must be completed after the products are installed.
The latest version of Avaya Integrated Management product documentation, including this book, is
available from the Avaya Support Web Site. To view or download these books from the Web, you must
have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe
Acrobat Reader is provided on the Windows Server CD and is also available from
http://www.adobe.com. See How to Access Books on the Web for instructions on how to view or
download these books.
10
Enhanced Converged Management Installation and Upgrade
June 2004
Introduction
How to Access Books on the Web
How to Access Books on the Web
To view or download books before the products are installed, follow these steps:
1
2
3
Access http://www.avaya.com/support.
In the left column, click System and Network Management.
Scroll to Integrated Management, locate the product name, and click the link corresponding to
the software release to display a list of available books for that product.
To view or download books after the products are installed, follow these steps:
1
2
3
Use your Web browser to go to the Integrated Management Home Page.
In the left column, click User Documents.
At the User Documents page, scroll to the product name and click the book title.
Tell Us What You Think!
Let us know how this book measured up to your expectations. Your opinions are crucial to helping us
meet your needs! Send us your comments by mail, fax, or e-mail as follows:
Mail
Avaya Inc.
Avaya Integrated Management Documentation Team
Room 3C-313
307 Middletown Lincroft Rd.
Lincroft, NJ 07738
USA
Fax:
Avaya Integrated Management Documentation Team
+ 1 732 852-2469
E-mail:
Subject:
[email protected]
Avaya Integrated Management Documentation Team
Enhanced Converged Management Installation and Upgrade
June 2004
11
Introduction
Tell Us What You Think!
12
Enhanced Converged Management Installation and Upgrade
June 2004
Overview
Enhanced Converged Management
2
Overview
Enhanced Converged Management
Enhanced Converged Management is a Windows solution for Avaya Integrated Management. It is
designed for small-to-medium size networks that run Windows platforms. It provides a complete
converged solution that helps you manage your network through a common web-based user interface.
The System View provides the ability to see your whole voice system structure and hierarchy. With this
offer, you can administer Avaya voice systems, Avaya network switches, and IP endpoints; monitor the
quality of data transmissions over the network; and set up and manage the rules for quality of service
parameters. The Enhanced offer is for multiple Avaya Communication Managers and provides five user
licenses for Avaya Communication Manager administration. A full version of Avaya VoIP Monitoring
Manager is provided.
Enhanced Converged Management is provided on the following two CDs:
• Windows Server CD
• Windows Client CD
Enhanced Converged Management Installation and Upgrade
June 2004
13
Overview
Integrated Management Products
Integrated Management Products
The Integrated Management products provided in the Enhanced Converged Management offer are listed
in Table 3.
Table 3: Products in Enhanced Converged Management
Windows
Server
Product Name
Avaya Network Management Console with System View1
✓
✓2
✓2
Avaya Site Administration
Avaya Voice Announcement Manager
Avaya Device Managers
Avaya Network Configuration Manager
Avaya Software Update Manager
Avaya Address Manager
Avaya VLAN Manager
Avaya QoS Manager
Avaya VoIP Monitoring Manager
Avaya SMONTM Manager4
Network Management System Integration (NMSI)
Windows
Client
✓
✓
✓
✓
✓
✓
✓
✓
✓3
N/A5
1 The Console with System View is not available when HP OpenView is installed on the Windows
server.
2 Enhanced offer provides five user licenses for Avaya Communication Manager administration.
3 The Windows Client CD for the Enhanced offer contains both the VoIP Monitoring Manager 90-day
trial version and the VoIP Monitoring Manager client component. You should install the client
component only if the server component is installed on the Windows server.
4 SMON Manager 90-day trial version. Customers can purchase a license key to fully activate the
SMON Manager beyond the 90-day trial period.
5 NMSI for Windows is only available in the Advanced Converged Management offer. This CD is
shipped in both the Advanced Converged Management and Enhanced Converged Management
offers. For the Enhanced offer, skip this option.
Avaya SMON Manager License Key
Customers have the option of purchasing the SMON Manager license key. This key is required to fully
activate the SMON Manager beyond the 90-day trial period. The license key is available as an add-on
option for the Enterprise Converged Management, Enhanced Converged Management, and Advanced
Converged Management offers.
14
Enhanced Converged Management Installation and Upgrade
June 2004
Overview
Pre-Installation Tasks
HP OpenView Integration
For the Enhanced Converged Management offer, the Network Management applications can integrate
with HP OpenView on the Windows server. HP OpenView must be installed on the server before the
Network Management applications are installed.
HP OpenView is not included in any of the Integrated Management offers. Customers must purchase and
maintain HP OpenView separately. Avaya Services does not support HP OpenView or other third party
products.
Pre-Installation Tasks
Before installing Avaya Integrated Management products, you must complete the following preinstallation tasks.
1
Check the minimum hardware and software requirements for the following:
• Windows server (see Windows Server Requirements on page 18).
• Windows client PC (see Windows Client PC Requirements on page 25).
2
Check that all previous sequential upgrades and/or major releases were installed before installing
this release. If the wizard detects a software upgrade that is not sequential, the wizard will stop
and display a message to install the skipped releases. The wizard will then abort the installation.
3
Carefully review Avaya Integrated Management Implementation Guidelines, document number
555-233-163. This document is available from the Avaya Support Web Site. (See How to Access
Books on the Web on page 11.) This document describes server configuration requirements and
provides pre-installation forms that must be completed before you begin installing the Avaya
Integrated Management products. The pre-installation forms contain information that you will
need to install the products, such as IP addresses, server domain names, and port addresses.
4
HP OpenView (Optional). If you plan to run HP OpenView, you must install HP OpenView on
the Windows server before you install the Network Management applications. When HP
OpenView is present, the Network Management Console with System View is not available, and
HP OpenView acts as the launch point for the applications and device managers.
NOTE:
HP OpenView is not included in any of the Integrated Management offers. Customers
must purchase and maintain HP OpenView separately. Avaya Services does not support
HP OpenView or other third party products.
5
Carefully review this entire book before you start the installations on the servers and client PCs.
Enhanced Converged Management Installation and Upgrade
June 2004
15
Overview
Pre-Installation Tasks
16
Enhanced Converged Management Installation and Upgrade
June 2004
Windows Server Installation
Windows Server CD
3
Windows Server Installation
Windows Server CD
The Windows Server CD contains the following Integrated Management products:
• Network Management System Integration (NMSI) for Windows (integrates Avaya Fault and
Performance Manager with HP OpenView). (For the Advanced offer only; for the Enhanced offer,
skip this option.)
• Avaya VoIP Monitoring Manager
• Network Management applications:
— Avaya Network Management Console with System View
— Avaya Network Configuration Manager
— Avaya Software Update Manager
— Avaya SMON Manager (90-day trial) – Customers can purchase the license key to activate
the SMON Manager beyond the 90-day trial.
— Avaya Address Manager
— Avaya VLAN Manager
— Avaya QoS Manager
• Avaya Device Managers
The Windows Server CD also contains the following components:
• Avaya Integrated Management Home Page
• Java Runtime Environment
• Adobe Acrobat Reader (required to view documents)
Enhanced Converged Management Installation and Upgrade
June 2004
17
Windows Server Installation
Windows Server Requirements
Windows Server Requirements
Table 4 provides the minimum requirements for the Windows server.
Table 4: Windows Server Requirements
Component
Recommended
Comments
Operating system
Microsoft Windows 2003 Standard
Edition or Enterprise Edition server.
Microsoft Windows 2000 server is
supported.
Processor
1.3 GHz Pentium® 4
1.3 GHz Pentium 3 is acceptable. A
maximum of two processors is
supported.
Hard Drive
40 GB
Memory
1.5 GB RAM
Network Connectivity
TCP/IP 100 Mbit Network Card
Modem
56K modem for remote access
CD-ROM Drive
Required
Needed for installation.
Extra Software
Anti-virus software
Required for Avaya support.
pcAnywhere
pcAnywhere is needed for remote
access by Avaya Services.
Web Browser
Internet Explorer 6.0
Needed for access to the Integrated
Management Home Page and webbased clients.
Network Management
System
HP OpenView 7.0.1 for Windows
Optional. HP OpenView 6.4 for
Windows is also supported. HP
OpenView is not included on the
Windows server CD. Customers must
purchase, install, and maintain HP
OpenView. Avaya Services does not
support HP OpenView in any
Integrated Management offer.
Java Runtime Environment
1.4.2
Needed to support web-based applets
and Java applications. JRE is included
on the Windows Server CD.
18
Enhanced Converged Management Installation and Upgrade
June 2004
Windows Server Installation
Installing the Windows Server Products
Installing the Windows Server Products
The procedure to install or to upgrade the Avaya Integrated Management products on the Windows server
is generally the same. If an earlier release of an Integrated Management product on the Windows Server
CD is already installed on the server, you are given the option to uninstall it prior to installing the current
release.
1
2
3
Ask all users to log off the system.
Close all open windows and applications.
Insert the Avaya Integrated Management 2.1, Windows Server CD into the CD-ROM drive.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
NOTE:
Install Acrobat Reader if it is not already installed on the computer.
4
Perform one of the following steps:
• If this is a new installation of Integrated Management, go to Step 5.
• If this is an upgrade installation, you must uninstall the previous release of Integrated
Management applications and Java Runtime Environment. Do the following:
a Click Install Server Products and follow the prompts to uninstall the previous
release of Integrated Management applications.
b After the Integrated Management applications are uninstalled, reboot the
computer. After the computer reboots, the Avaya Integrated Management
Windows Server window appears. It provides the main menu.
c Click Install Java Runtime Environment from the main menu. The Program
Maintenance dialog box appears.
d Select Remove, and then click the Next button. After Java Runtime Environment
is removed, the Avaya Integrated Management Windows Server window appears.
It provides the main menu.
e Continue with Step 14.
5
Click Install Apache.
The Welcome dialog box appears.
NOTE:
Apache must be installed in order to install the Server Products.
6
Click the Next button.
The Apache License Agreement dialog box appears.
7
Read the license agreement. To accept the license agreement, select I accept the terms of the
license agreement, and then click the Next button.
The Choose Destination Location dialog box appears. By default, the files will be installed in
c:\Program Files\Avaya.
Enhanced Converged Management Installation and Upgrade
June 2004
19
Windows Server Installation
Installing the Windows Server Products
8
Perform one of the following steps:
• To install the files in the default folder, click the Next button.
• To change the folder where the files will be installed, click the Change button, specify the
folder you want to use, and then click the Next button.
The Apache HTTP Server Information dialog box appears.
9
Enter the following information:
• In the Network field, enter the network name.
• In the Server field, enter the server IP address.
• In the Administrator’s e-mail field, enter the e-mail address of the administrator. This
allows the system to notify the administrator if problems occur during the Apache
installation.
10
Click the Next button.
A dialog box appears stating that you need to disable IIS to continue the installation.
11
Click the Yes button to disable IIS.
The Ready to Install the Program dialog box appears.
12
Click the Install button.
The installation status bar appears. When Apache 2 is installed, the InstallShield Wizard
Complete dialog box appears.
13
Click the Finish button.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
14
Click Install Java Runtime Environment.
The Java 2 Runtime Environment License Agreement dialog box appears.
15
Read the license agreement. To accept the license agreement, select I accept the terms in the
license agreement, click the Next button.
The Setup Type dialog box appears. By default, Typical is selected.
16
Click the Next button.
After Java Runtime Environment is installed, the Install Shield Wizard Complete dialog box
appears.
17
Click the Finish button.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
18
Click Install Server Products.
The Welcome dialog box appears.
19
Click the Next button.
The Information dialog box appears.
20
Click the Next button.
The Avaya License Types dialog box appears.
20
Enhanced Converged Management Installation and Upgrade
June 2004
Windows Server Installation
Installing the Windows Server Products
21
Read the license types. To accept the license types, click the Yes button.
NOTE:
You must accept the terms of the license types in order to continue with the installation.
The Choose Destination Location dialog box appears. By default, the files will be installed in
c:\Program Files\Avaya.
22
Perform one of the following steps:
• To install the files in the default folder, click the Next button.
• To change the folder where the files will be installed, click the Change button, specify the
folder you want to use, and then click the Next button.
The Select Features dialog box appears. This dialog box displays the applications and components
you can install.
NOTE:
Required Components, Network Management, and Home Page are grayed out. This
indicates that the wizard automatically installs these components. They cannot be
deselected.
23
Make sure the applications you want to install are selected. Perform the following steps:
a Click Device Managers and then click the Change button. The Select Subfeatures dialog
box appears. By default, all Device Managers are selected.
b If you do not want to install a Device Manager, click the check box to deselect it, and then
click the Continue button.
The Select Features dialog box appears.
24
25
Click the NMSI check box to deselect it. NMSI is not part of the Enhanced offer.
Click the Next button.
The Enter Network Management Server IP Address dialog box appears.
26
Enter the IP address of the Network Management server, and click the Next button.
The Enter VoIP Monitoring Manager Server IP Address dialog box appears.
27
Enter the IP address of the VoIP Monitoring Manager server, and click the Next button.
The Enter VoIP Monitoring Manager Server Port dialog box appears.
28
Enter the number of the RTCP Listen Port, and click the Next button.
The Database Installation dialog box appears. By default, VMM Integrated MSDE Database is
selected.
NOTE:
If you want to use a different SQL database, deselect VMM Integrated MSDE Database.
29
Click the Next button.
The Database Login Information dialog box appears.
Enhanced Converged Management Installation and Upgrade
June 2004
21
Windows Server Installation
Installing the Windows Server Products
30
Enter your login, password, and password confirmation, and click the Next button.
The Integrated Management Home Page Server IP Address dialog box appears.
NOTE:
You can click the Next button to skip the dialog boxes requesting IP addresses for
applications you are not installing.
31
Enter the IP address of the Integrated Management Home Page server, and click the Next button.
The Avaya MultiSite Administration Server IP Address dialog box appears.
32
Click the Next button to skip the dialog boxes requesting IP addresses for Avaya MultiSite
Administration, Avaya Fault and Performance Manager, Avaya Proxy Agent, Avaya Integrated
Management Database, Avaya Converged Communication, Avaya SCCAN, and Avaya Message
Networking. These products are not provided in this offer.
The Setup Summary dialog box appears. It lists the applications that you selected to install.
33
Click the Next button.
The installation status bar appears. When the installation is complete:
• If you selected VMM Integrated MSDE Database (as described in Step 28 and Step 29), a
message appears instructing you to reboot the computer and then install MSDE from the
Windows Server CD main menu. Go to Step 34.
• If you did not select VMM Integrated MSDE Database, the InstallShield Wizard Complete
dialog box appears. By default, Yes, I want to restart my computer now is selected. Go
to Step 42.
34
Click the OK button. The InstallShield Wizard Complete dialog box appears. By default, Yes, I
want to restart my computer now is selected.
35
36
Remove the CD from the drive, and then click the Finish button to restart the Windows server.
When the Windows server is restarted, re-insert the Avaya Integrated Management 2.1,
Windows Server CD into the CD-ROM drive.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
37
Click Install MSDE.
The Welcome dialog box appears.
38
Click the Next button.
A message appears stating MSDE database will be installed on Windows with mixed mode
security.
39
Click the OK button.
The Ready to Install the Program dialog box appears.
40
Click the Install button.
The MSDE Service Pack Installation Steps dialog box appears.
22
Enhanced Converged Management Installation and Upgrade
June 2004
Windows Server Installation
Installing the Windows Server Products
41
Perform the steps provided to download the latest service pack for MSDE. This download is
required for new installations only. When the download is complete, click the Next button.
After MSDE is installed, one of the following occurs:
• The InstallShield Wizard Complete dialog box appears. Go to Step 42.
• If VoIP Monitoring Manager was installed and the SNMP service is not installed on the
server, the Insert Disk dialog box appears. Perform the following steps:
a Remove the Windows Server CD from the CD-ROM drive.
b Insert the Microsoft Windows Operating System CD into the CD-ROM drive, and
click the OK button.
c Follow the installation wizard prompts.
NOTE:
When prompted to install the SNMP service, you must configure a community name with
write-access. VoIP Monitoring Manager will attempt to initially connect using the
community name, private. For security reasons, it is recommended that a different
community name be chosen.
When completed, the Installation Wizard Complete dialog box appears.
d Remove the Microsoft Windows Operating System CD from the CD-ROM drive.
e On the InstallShield Wizard Complete dialog box for Integrated Management,
click the Finish button to restart the Windows server. Go to Step 43.
42
43
Remove the CD from the drive, and then click the Finish button to restart the Windows server.
Refer to the Avaya Integrated Management Home Page for documentation on the applications you
installed. Also, the latest versions of these books are available on the Avaya Support Web Site.
See How to Access Books on the Web on page 11. The documents are in PDF format. To view a
PDF, you must install Adobe Acrobat Reader on your computer. Adobe Acrobat Reader is
provided on the Windows Server CD.
NOTE:
Regularly check the Avaya Support Web Site for software updates.
Enhanced Converged Management Installation and Upgrade
June 2004
23
Windows Server Installation
Installing the Windows Server Products
24
Enhanced Converged Management Installation and Upgrade
June 2004
Windows Client Installation
Windows Client CD
4
Windows Client Installation
Windows Client CD
The Windows Client CD contains products that you install directly onto the PCs. After the Windows
server installation is completed (see Chapter 3, “Windows Server Installation”), you can also download
and install the same products provided on this CD from the Avaya Integrated Management Home Page.
The Windows Client CD contains the following Integrated Management products:
•
•
•
•
Avaya Site Administration
Avaya Voice Announcement Manager
Avaya VoIP Monitoring Manager (90-day trial)
Avaya VoIP Monitoring Manager (client) – This option is available only for the Enhanced
Converged Management and Advanced Converged Management offers.
The Windows Client CD also contains the following components:
• Java Runtime Environment
• Adobe Acrobat Reader (required to view documents)
Windows Client PC Requirements
Table 5 provides the requirements for the Windows client PC.
Table 5: Windows Client PC Requirements
Component
Recommended
Operating system
Microsoft Windows 2000, Windows
XP Professional, or Windows 2003
Processor
600 MHz Pentium®
Hard Drive
1 GB
Memory
256 MB RAM
Monitor
SVGA
Network Connectivity
TCP/IP 10/100 Network Card
Modem
56K Modem
Optional. May be needed for
remote access to the client PC.
CD-ROM Drive
Required
Needed for installation.
Web Browser
Internet Explorer 6.0
Required to access the Integrated
Management Home Page and
web-based clients.
Enhanced Converged Management Installation and Upgrade
June 2004
Comments
Required to install all of the
client components.
Required for Avaya support.
25
Windows Client Installation
Installing the Windows Client Products
Installing the Windows Client Products
The procedure to install or upgrade the contents of the Windows Client CD is generally the same.
1
2
Close all open windows and applications.
Insert the Avaya Integrated Management 2.1, Windows Client CD into the CD-ROM drive.
The Avaya Integrated Management Windows Client window appears. It provides a main menu.
NOTE:
Install Acrobat Reader if it is not already installed on the computer.
3
Click Install Java Runtime Environment.
The Java 2 Runtime Environment License Agreement dialog box appears.
4
Read the license agreement. To accept the license agreement, select I accept the terms in the
license agreement, click the Next button.
The Setup Type dialog box appears. By default, Typical is selected.
5
Click the Next button.
After Java Runtime Environment is installed, the Install Shield Wizard Complete dialog box
appears.
6
Click the Finish button.
The Avaya Integrated Management Windows Client window appears. It provides the main menu.
7
Click Install Client Products.
The Welcome dialog box appears.
8
Click the Next button.
The Avaya License Types dialog box appears.
9
Read the license types. If you accept the license types, click the I accept the terms of the license
agreement option button, and then click the Next button.
NOTE:
You cannot install the Avaya Integrated Management products unless you accept the
license types.
The Choose Destination Location dialog box appears. By default, the applications will be
installed in c:\Program Files\Avaya.
10
Perform one of the following steps:
• To install the applications in the default folder, click the Next button.
• To change the folder where the applications will be installed, click the Change button,
specify the folder you want to use, and then click the Next button.
The Select Features dialog box appears. This dialog box displays the applications and components
you can install.
NOTE:
You can install VoIP Monitoring Manager Client if the VoIP Monitoring Manager server
components are installed on the Windows server.
26
Enhanced Converged Management Installation and Upgrade
June 2004
Windows Client Installation
Installing the Windows Client Products
11
12
Make sure the applications you want to install are selected, and then click the Next button.
Perform one of the following steps:
• If you are installing the VoIP Monitoring Manager, the Enter VoIP Monitoring Manager
Server IP Address dialog box appears. Go to Step 13.
• If you are not installing the VoIP Monitoring Manager, the Enter Avaya Integrated
Management Server IP Address dialog box appears. Go to Step 15.
13
Enter the IP address of the VoIP Monitoring Manager server, and then click the Next button.
• If you are installing VoIP Monitoring Manager Trial, the Enter VoIP Monitoring Manager
Server Port dialog box appears. Go to Step 14.
• If you are installing VoIP Monitoring Manager Client, the Avaya Integrated Management
Server IP Address dialog box appears. Go to Step 15.
14
Enter the number of the RTCP Listen Port, and then click the Next button.
The Enter Avaya Integrated Management Server IP Address dialog box appears.
15
In the Enter Avaya Integrated Management Server IP Address dialog box, enter the IP address of
the Avaya Integrated Management Home Page server, and then click the Next button.
The Start Copying Files dialog box appears.
16
Click the Next button.
The Setup Status message box appears showing the status of the installation. When the
installation is complete, the InstallShield Wizard Complete dialog box appears.
17
18
Remove the CD from the drive, and then click the Finish button to restart the Windows client.
If you are installing Avaya VoIP Monitoring Manager (trial) on a PC that does not have Windows
SNMP Service running, a request for the Windows Operating System CD will appear at the end of
the installation. Finish this installation and then install the SNMP Service from the Windows
Operating System CD.
NOTE:
When prompted to install the SNMP service, you must configure a community name with
write-access. VoIP Monitoring Manager will attempt to initially connect using the
community name, private. For security reasons, it is recommended that a different
community name be chosen.
You can access the products by selecting Start > Programs > Avaya. For more information about an
Avaya Integrated Management product, access the online help after you start the application.
NOTE:
Regularly check the Avaya Support Web Site for software updates.
Enhanced Converged Management Installation and Upgrade
June 2004
27
Windows Client Installation
Installing the Windows Client Products
28
Enhanced Converged Management Installation and Upgrade
June 2004
Avaya Mailbox Manager
About Mailbox Manager
5
Avaya Mailbox Manager
About Mailbox Manager
Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing moves,
adds, and changes on the Message Storage Server (MSS) component. The software maintains an off-line
database of your subscriber and class of service data. You make your changes to subscribers and classes
of service in this interface, and it sends the changes to your MSS.
For more information about Avaya Mailbox Manager, see the following books:
• Getting Started Guide
• User Guide
These books are available from the User Documents page, which is on the Avaya Integrated Management
Home Page.
Launching Mailbox Manager
The Avaya Mailbox Manager option is available from the Launch Products page, which is on the Avaya
Integrated Management Home Page. In order to launch Mailbox Manager from the Launch Products
page, you must:
• Install Avaya Site Administration and/or Avaya Voice Announcement Manager which are
provided on the Windows Client CD. (See Chapter 4, “Windows Client Installation”.) The
installation of at least one of these products automatically installs the components required to
launch the Mailbox Manager from the Avaya Integrated Management Home Page.
• Install Avaya Mailbox Manager on your PC. Installation software for Mailbox Manager is
included on the Avaya Modular Messaging Installation CD that comes with the Avaya S3400.
Follow the single-user instructions provided in the Mailbox Manager Getting Started Guide.
• Complete the licensing procedure as described in “Licensing Mailbox Manager.”
Enhanced Converged Management Installation and Upgrade
June 2004
29
Avaya Mailbox Manager
Licensing Mailbox Manager
Licensing Mailbox Manager
When you install Avaya Mailbox Manager, a single-user license is created. If your organization also
manages other Avaya legacy message servers that are supported by Mailbox Manager (for example, Octel
250/350, Octel 200/300, or Intuity AUDIX) you may already have Mailbox Manager licenses for those as
well. You can combine the licenses for these systems into one license and manage them from one
interface if you upgrade those licenses to Mailbox Manager 5.0.
NOTE:
If you plan to use Mailbox Manager to manage your Messaging Services system along
with Octel 250/350, Octel 200/300, or Intuity AUDIX system, then you cannot run
Mailbox Manager from the Messaging Application software.
To get a combined license for all of your Avaya message servers, do the following:
1
Install Mailbox Manager for your Avaya S3400 by following the single-user instructions provided
in the Mailbox Manager Getting Started Guide.
2
3
Locate your license file C:\MBMData\Config\Config.2nl.
Send an e-mail to [email protected] requesting the license. You will need to include a copy
of your license file and identifying numbers for your legacy systems, as follows:
• Octel 200/300 with system software 2.0 or newer — system serial number and current
system software version.
• Octel 250/350 with system software 2.0 or newer — system serial number (also known as
VPMOD serial number) and current system software version.
• Intuity AUDIX with system software 4.4 or newer — system serial number, current
system software version, and model type. (MAP 40 and MAP 100 were sold with bundled
licenses. MAP 5 is supported by Mailbox Manager but did not include a license.)
30
Enhanced Converged Management Installation and Upgrade
June 2004
Index
Symbols
Index
Symbols
I
>, meaning of in text, 7
installation
Windows client, 26
Windows server, 19
A
Avaya
support resources, 8
support web site, 11
Avaya Communication Manager
user license, 13
Avaya Site Administration, 25, 29
Avaya Voice Announcement Manager, 25, 29
B
M
Mailbox Manager
defined, 29
launching, 29
licensing, 30
P
prerequisites, for installing, 7
bold text, meaning of, 7
C
contact information for Avaya, 10
courier font, meaning of, 7
D
device managers, 14
R
requirements
Windows server, 18
resources
Avaya Network Management Software Systems Support Group (NMSSS), 9
Avaya Remote Network Integration Services
(RNIS), 8
Avaya Technical Service Organization (TSO), 8
Avaya Technology and Consulting (ATAC), 8
Customized Management Solutions for Avaya Integrated Management, 9
E
Enhanced Converged Management
defined, 13
pre-installation tasks, 15
products, 14
Enterprise Converged Management
defined, 13
pre-installation tasks, 15
products, 14
F
T
typographical conventions, 7
W
Windows Client CD, 25
Windows Server CD
device managers, 17
network management applications, 17
feedback about this book, 11
Enhanced Converged Management Installation and Upgrade
June 2004
31
Index
W
32
Enhanced Converged Management Installation and Upgrade
June 2004
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement