ViewSonic CDE3202 DIGITAL SIGNAGE User guide

CDE3202
Full HD Professional LED Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”
Model No. VS16294
Thank you for choosing ViewSonic
With over 25 years as a world leading provider of visual solutions,
ViewSonic is dedicated to exceeding the world’s expectations for
technological evolution, innovation, and simplicity. At ViewSonic, we
believe that our products have the potential to make a positive impact
in the world, and we are confident that the ViewSonic product you have
chosen will serve you well.
Once again, thank you for choosing ViewSonic !
Contents
Compliance Information
FCC Compliance Statement................................................................. i
Industry Canada Statement.................................................................. i
CE Conformity for European Countries................................................ii
Declaration of RoHS2 Compliance......................................................iii
Copyright Information
Product Registration............................................................................iv
For Your Records................................................................................iv
Important Safety Instructions............................................................... v
Getting Started
Package Contents............................................................................... 1
Mounting ViewSonic display to the wall.............................................. 2
Wall Mount Kit Specifications (VESA)................................................. 3
FRONT View & SIDE View of the Product.......................................... 4
Rear View of the Product.................................................................... 5
Connecting the Display....................................................................... 6
HD Cable Box/HD Satellite Box.......................................................... 6
Personal Computer............................................................................. 8
Using the Display Features
Remote Control and Display Controls............................................... 10
Inserting Remote Control Batteries................................................... 10
Remote Control and Display Controls............................................... 10
Operation........................................................................................... 12
Other Information
Troubleshooting................................................................................. 23
Specifications.................................................................................... 25
RS232 Protocol................................................................................. 26
1. Introduction.................................................................................... 26
2. Description.................................................................................... 26
3. Protocol......................................................................................... 27
Customer Support............................................................................. 39
Limited Warranty............................................................................... 40
Mexico Limited Warranty................................................................... 42
Compliance Information
NOTE: This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
i
CE Conformity for European Countries
The device complies with the EMC Directive 2004/108/EC and Low Voltage
Directive 2006/95/EC.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.
If the batteries, accumulators and button cells included with this equipment,
display the chemical symbol Hg, Cd, or Pb, then it means that the battery
has a heavy metal content of more than 0.0005% Mercury or more than,
0.002% Cadmium, or more than 0.004% Lead.
ENERGY STAR Information:
• ENERGY STAR is a set of power-saving guidelines issued by the U.S.
Environmental Protection Agency (EPA).
ENERGY STAR is a joint program of the U.S. Environmental Protection Agency
and the U.S. Department of Energy helping us all save money and protect the
environment through energy efficient products and practices.
The power consumption will be changed, if the TV set up to be another mode except
for default as-shipped television configuration and settings.
The power consumption may exceed energy consumption beyond the limits required
for ENERGY STAR qualification when the optional function used or the operation
mode changed in use.
Dolby Trademark Information:
Manufactured under license from Dolby Laboratories. Dolby and the
•
double-D symbol are trademarks of Dolby Laboratories.
ii
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:
Substance
Proposed Maximum
Concentration
Actual Concentration
Lead (Pb)
0.1%
< 0.1%
Mercury (Hg)
0.1%
< 0.1%
Cadmium (Cd)
0.01%
< 0.01%
Hexavalent Chromium (Cr6+)
0.1%
< 0.1%
Polybrominated biphenyls
(PBB)
0.1%
< 0.1%
Polybrominated diphenyl ethers
0.1%
(PBDE)
< 0.1%
Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
5. Copper alloy containing up to 4% lead by weight.
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
7. Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
iii
Copyright Information
Copyright © ViewSonic® Corporation, 2015. All rights reserved.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors
or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.
Product Registration
To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.
For Your Records
Product Name:
Brand/Product type:
Model Number:
Document Number:
Serial Number:
Purchase Date:
CDE3202
ViewSonic/LCD Display
VS16294
CDE3202_UG_ENG Rev. 1A 08-13-15
_______________________________________
_______________________________________
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.
Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx
iv
Important Safety Instructions
USE
AC power Cord
Keep the following guidelines to protect the AC power
cord from being damaged. If the AC power cord is
damaged, it may result in a fire or an electric shock. Stop
using it and ask your dealer or ViewSonic service center
to exchange it.
• Do not place the display where the power cord is
subject to wear or abuse.
• Do not pinch, bend, or twist the cord excessively.
Dangerous Voltage: The lightning flash with
arrowhead symbol, within an equilateral triangle, • The core lines may be bared and cut, causing a shortcircuit, and resulting in a fire or an electric shock.
is intended to alert the user to the presence of
dangerous voltage within the inside of the product • Do not convert or damage the power
cord.
that may be sufficient level to constitute a risk of
• Avoid power cord being rolled over or
electric shock to persons.
rested upon.
Instruction: The exclamation point within an
equilateral triangle is intended to alert the user to • When the power cord is plugged in, do
not move the display.
the presence of important operating and servicing
• Keep the power cord away from heat sources.
instructions in the literature accompanying the
• When you disconnect the AC power cord, disconnect it
appliance.
from the wall outlet first.
•
When disconnecting the power cord, grasp the plug
1. Read these instructions completely before using the
instead of pulling the power cord.
equipment.
•
Use only an original ViewSonic AC power cord, not
2. Keep these instructions in a safe place.
other brands. Do not use the supplied AC power cord
3. Heed all warnings.
on any other equipment.
4. Follow all instructions.
•
The plug of power cord is intended to serve as
5. Do not use this apparatus near water.
disconnection device And the socket-outlet shall be
6. Clean with a soft, dry cloth.
installed close to the shredder for easy Access.
7. Do not block any ventilation openings. Install the
equipment in accordance with the manufacturer’s
Wall outlet
instructions.
Insert the plug fully into the outlet. If it is
8. Do not install near any heat sources such
loose, do not use it. Doing so may cause
as radiators, heat registers, stoves, or
arcing and result in a fire. Contact your
other devices (including amplifiers) that
electrician to change the outlet.
produce heat.
9. Do not attempt to circumvent the safety
Wiring
provisions of the polarized or grounding-type plug.
For your safety, be sure to unplug the AC
A polarized plug has two blades with one wider than
power cord when connecting cables.
the other. A grounding type plug has two blades and
Take care not to trip on the cables. It may cause damage
a third grounding prong. The wide blade and the third
to the display set.
prong are provided for your safety. If the provided plug
Electric shock
does not fit into your outlet, consult an electrician for
Do not touch the AC power cord or the
replacement of the outlet.
display with a wet hand. If you plug/unplug
10.Prevent the power cord from being tread upon or
the AC power cord from the display with a
pinched, particularly at the plug, convenience
wet hand, it may cause electric shock.
receptacles, and the point where they exit from the
device. Be sure that the power outlet is located near
Lightning storms
the equipment so that it is easily accessible.
During a lightning storm, unplug the display from the wall
11. Only use attachments/ accessories
outlet and disconnect the antenna to prevent damage to
specified by the manufacturer.
the display.
12.Use only with the cart, stand, tripod,
bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart
is used, use caution when moving the cart/ apparatus
combination to avoid injury from tip-over.
13.Unplug this apparatus when it will be unused for a
long period of time.
14.Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, or the unit does not
operate normally, or has been dropped.
When not in use
If you will not be using the display set for long periods of
time, the display set should be disconnected from the AC
power outlet to prevent power line surges. The display set
is not disconnected from the AC power source when the
display set is switched off.
To disconnect the display set completel y, unplug from the
AC power outlet.
Overloading
This display set is designed to operate on a
120V AC supply only.
If there are too many appliances connected
to the same AC power outlet, it could result in
a fire or an electric shock.
v
Optional equipment
If optional equipment is to be installed, leave some space
between optional equipment and the display set. Picture
distortion and/or noisy sound may occur if the display set
is positioned in close proximity to any equipment emitting
electromagnetic radiation.
Section 810 of the National Electrical Code (NEC) in the
U.S.A. and Section 54 of the Canadian Electrical Code
in Canada provides information with in regard to proper
grounding of the mast and supporting structure, grounding
of the lead-in wire to an antenna discharge unit, size of
grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for
the grounding electrode.
Small accessories
Keep small accessories in a safe place where children are
unable to reach.
Antenna grounding according to the National Electrical
Code, ANS/NFPAFPA 70
Magnetic influence
This display contains a strong magnet in the speaker
unit that generates a magnetic field. Keep any items
susceptible to magnetic fields away from the speaker.
Antenna
Ground clamp
Electric service
equipment
Sound
If you hear snapping or popping sound
comes from the display continuously or
frequently while the display is operating,
unplug the display and consult your dealer
or service technician. It is normal for some
displays to make occasional snapping or
popping sounds, particularly when being
turned on or off.
Antenna discharge
unit
Ground clamps
Grounding conductors
Power service grounding
electrode system
CLEANING
Cleaning the AC power plug
Unplug the AC power plug and clean it
regularly. If the plug is covered with dust
and gathers moisture, its insulation may
deteriorate and result in a fire.
Use in outdoor
This display is not designed for outdoors
installation. Do not expose the display to
rain, as it may result in a fire or an electric
shock. Also, do not expose the display
to direct sunlight, as it may heat up and
become damaged.
Cleaning the screen surface/ cabinet of the display set
When cleaning this display, unplug the AC
power cord. If not, it may result in electric
shock. Use a dry soft cloth to clean the
cabinet of the display. To remove dust
near the screen, wipe it gently with a soft
cloth.
Stubborn stains may be removed with a cloth slightly
dampened with a solution of mild soap and warm water.
Never use strong solvents such as thinner or benzine for
cleaning. If using a chemically pretreated cloth, please
follow the instruction provided on the package. The
ventilation holes can accumulate dust over time.
To ensure proper ventilation, we recommend you to
remove the dust periodically (once a month) using a
vacuum cleaner, while the display is powered off.
Vehicle, ships and other vessels
Do not install this display in a vehicle.
Car accidents may cause the display to fall
down and cause injury.
Do not install this display in a ship or vessel.
If the display is exposed to seawater, it may
cause a fire or damage the display.
Medical institutions
Do not place this display in a place where medical
equipment is in use. It may cause the medical equipment
to malfunction.
Volume adjustment
• Adjust the volume to avoid disturbing your neighbors.
Sound carries easily at night. Therefore, we suggest
you close the windows or use headphones.
• When using headphones, adjust the volume to
appropriate levels, or hearing damage may result.
Disclaimer
Some chemical cleaners have been reported to damage
the screen and/or case of the display. ViewSonic will not
be liable for damage resulting from use of these cleaners.
CARRYING THE DISPLAY
ANTENNAS
Carry the display as instructed
To prevent dropping the display and causing serious
injury, you must follow these guidelines:
• Disconnect all cables before carrying the display.
• Carrying the large size display requires at least two or
three people.
• When you carry the display, place your hands as
illustrated and hold it securely. Do not put stress on the
panel and the frame around the screen.
• When carrying the display, do not subject it to shocks,
vibration, or excessive force.
Outdoor antenna grounding
If an outdoor antenna is installed, follow the precautions
below. Do not install the outdoor antenna system near
of overhead power lines or other electric light or power
circuits, or where it can come in contact with such power
lines or circuits.
WHEN INSTALLING AN OUTDOOR ANTENNA SYSTEM,
EXTREME CARE SHOULD BE TAKEN TO KEEP FROM
CONTACTING SUCH POWER LINES OR CIRCUITS AS
CONTACT WITH THEM IS ALMOST INVARIABLY FATAL.
Be sure the antenna system is grounded so that it can
provide some protection against voltage surges and builtup static charges.
vi
• When lifting or moving the display, hold it securely from
the bottom. Place your palm directly under the panel.
Do not install the display set as follows:
Air circulation is blocked.
Objects and ventilation holes
Never push any objects into the slots on the display
cabinet as they may touch dangerous voltage points or
short out parts that could result in a fire or an electric
shock. Do not place any objects on the display.
VENTILATION
Slots and openings in display are provided
for ventilation. To ensure reliable operation
of the display and to protect it from
overheating, be sure these openings are
not blocked or covered.
The display may accumulate dust and get
dirty if proper ventilation is not provided.
For proper ventilation, follow the following
guidelines:
• Never install the display face up, down
or sideways.
• Never install the display turned over or
upside down.
• Never cover the slots and openings with
a cloth or other materials.
• Never block the slots and openings by placing the
display on a bed, sofa, rug or other similar surface.
• Never place the display in a confined space, such as a
bookcase or built-in cabinet, unless proper ventilation
is provided.
Leave some space around the display set as shown
below. Otherwise, air-circulation may be inadequate and
cause overheating, which may cause a fire or damage to
the display set.
MOISTURE
Moisture and flammable objects
• Keep the product away from moisture.
Do not expose this appliance to rain or
moisture. Do not place objects filled with
liquids, such as vases, on the display.
• Do not use power-line operated display
sets near water, such as in places like a
bathtub, washbowl, kitchen sink, laundry
tub, a wet basement, or near a swimming
pool, etc. It may cause fire or electric
shock.
• Do not let this display get wet. Never spill liquid of any
kind on the display. If water penetrates into the product,
unplug the power cord and contact ViewSonic.
• Do not operate the display when wet. It may result in
electric shock or damage to the display.
• To prevent fire, keep flammable objects or open flame
(e.g. candles) away from the display.
INSTALLATION
Optional wall mount
To do Wall mount installation, you need a Wall-Mount
Bracket. When installing or removing the display using the
Wall-Mount Bracket, be sure to use qualified contractors.
If not properly secured during installation or removal from
the Wall-Mount Bracket, the display may fall and cause
serious injury.
• When installing the display using a Wall-Mount Bracket,
make sure you follow the operating instructions
supplied with the Wall-Mount Bracket.
• Attach the brackets supplied with the Wall-Mount
Bracket.
• The display is not designed for hanging from the
ceiling. It may fall and cause serious injury.
Installed on the wall
11.875 inches
(30.16 cm)
4 inches
(10 cm)
4 inches
(10 cm)
4 inches
(10 cm)
Placement
The display should be installed near an easily accessible
AC power outlet.
Observe the following to prevent the display
from falling from the stand or wall mount.
• Place the display on a stable, level
surface.
• Do not hang anything on the display. Do
not allow children to climb on the display. Do not install
the display in places subject to extreme temperature,
such as in direct sunlight, near a radiator, or heating
vent. If the display is exposed to extreme temperature,
the display may overheat and cause deformation of the
enclosure or cause malfunction.
Installed with stand
11.875 inches
(30.16 cm)
4 inches
(10 cm)
Air circulation is blocked.
4 inches
(10 cm)
2.375 inches
(6.03 cm)
Leave at least this space around the set.
vii
Broken pieces
Do not throw anything at the display. Doing
so may break the screen glass and cause
serious injury.
If the surface of the display cracks, unplug
the AC power cord before touching the
display. Otherwise electric shock may result.
• Do not install the display in a place exposed to direct
air conditioning.
• If the display is installed in such a location, moisture
may condense inside and may cause a malfunction.
• Do not place the display in hot, oily,
humid or excessively dusty places.
• Do not install the display where insects
may enter.
• Do not install the display where it may
be exposed to mechanical vibration.
• Do not install the display in a location where it may
spear up, such as on or behind a pillar, or where you
might bump yourhead on it. It may cause injury.
Handling of broken glass and liquid crystal leakage
If the panel gets damaged, crystalline liquid leakage may
occur, or scattered broken glass may result. Do not touch
broken glass or crystalline liquid which is toxic, with bare
hands as cuts, poisoning or skin irritation may occur. Also
do not glass fragments or leaked crystalline liquid get into
your eyes or mouth. Should either contacted your eyes or
mouth, rinse the contacted area thoroughly with water and
consult your doctor.
Preventing the display from toppling over
To prevent the display from toppling over, secure the
display to a wall or stand.
Placement for watching
We suggest you to watch the display at a distance of
3-7 times that of the screen height, and not in excessive
brightness. It is easy to cause eye fatigue if you watch
display for too long or in a dark room. To obtain clear
picture, do not expose the screen to direct illumination or
sunlight. Use spot lighting directed down from the ceiling
if you can.
SCREEN
SERVICING
Do not attempt to repair the display
yourself, since opening the cabinet may
expose you to dangerous voltage or other
hazards. Ask qualified service personnel
to do the servicing for your display.
• Although the screen is made with high precision
technology and has effective pixels of 99.99% or
more, black dots or bright points or light (red, blue, or
green) may appear constantly on the screen. This is a
structural property of the panel and is not a malfunction.
• The screen is made with high-precision technology. To
achieve a high level of performance and picture quality,
this display’s backlight setting is set to maximize the
brightness of the display. However, uneven brightness
may be observed when the display is viewed in a dark
environment without an input source or a blank screen.
This is a normal condition, not a malfunction of the
display. To improve this condition, change the Picture
mode, Backlight setting, enable the Light Sensor, or
turn on the Power management.
• Avoid exposing the screen surface to direct sunlight. It
is likely to damage the panel.
• Do not push or scratch the screen, or place objects on
top of the display. The image may be uneven or the
panel may be damaged.
• If the display is used in a cold place, a smear may
occur in the picture or the picture may become dark. It
is not caused by a failure. This condition will improve as
the temperature rises.
• When still pictures are displayed continuously, ghosting
may occur. It should disappear after a short period of
time.
• The screen and cabinet get warm when the display is in
use. This is a normal condition.
• Spraying insect repellent with volatile material on the
screen will cause damage.
• Do not make prolonged contact with rubber or plastic
material.
Replacement parts
When replacement parts are required, be sure the
service technician certifies in writing that he/she has
used replacement parts specified by the manufacturer
that have the same characteristics as the original parts.
Unauthorized substitutions may cause a fire, an electric
shock or other hazards.
Safety check
Upon completion of repairs to the display, ask the service
technician to perform routine safety checks (as specified
by the manufacturer) to determine that the display is safe
for operating, and to so certify.
Ask a qualified service technician to dispose of the
display.
viii
Getting Started
Package Contents
Please make sure the following items are included with your display.
If any items are missing, please contact your dealer.
display (For 32”)
Remote Control with batteries
Power Cord
(For US model)
Quick Start Guide
Viewsonic CD
(User Guide)
ViewSonic Quick Start Guide
The photos of the accessories are for reference only, the color of the remote
control, the type of power cord are variable based on the actual models.
User can use the optional stand (STND-040) assembled into a complete unit
as following detail drawing.
CDE3202 series stand
Quick Start Guide
Guide rapide de début
Guía de inicio rápido
Kurzanleitung
Быстро hаправляющий выступ cтарта
Hızlı Başlangıç Kılavuzu
Guia Rápido
Pika-aloitusopas
or
(BM4*12 mm) * 3
(M4 x 12 mm) * 4
(BTT-4*12 mm) * 2
1
Mounting ViewSonic display to the wall
The display can be used in a free standing position or wall-mounted. Before installing
the product to the wall, please consider the following guidelines:
• Read the Important Safety Instructions, at the start of this manual.
• Do not install in a moist or wet environment. This equipment is intended for
indoor use.
• Do not install near heat source, or strong magnetic fields.
• Use only ViewSonic approved wall-mounting brackets to support the display
weight.
• Before attaching the wall mount plate to the back cover, ensure the product is
working.
• If your display is already set up for free-standing operation, you need to first
remove the stand before mounting the device to the wall.
To attach the wall-mount bracket to display safely, please use the following
guidelines:
• Disconnect the power and any other cables that might hinder moving the
display.
• Set the display on a table or work surface, placing the screen face down on
a towel or woolen blanket to protect the screen surface from damage while
installing plate.
• Before installing the display on the wall, ensure you have recorded the product
serial number on page (i) of the User Guide, as you will need the serial number
to request service should there be a service need.
• Install the wall mount plate to the display using screws NO LONGER than
14mm, as longer screws found in universal (non-ViewSonic) wall mount kits
may damage the power supply causing the unit to fail.
The wall-mount screw type is M6 x L14.
• Mount the wall mount bracket to the wall ensuring use of proper screws to
support the installation. Ensure there is at least 3cm of space surrounding any
air-vents of your display to allow adequate cooling during operation.
• Hang the display wall mount plate to the wall mount bracket, completing
installation.
Enjoy your ViewSonic display!
2
Wall Mount Kit Specifications (VESA)
When attaching to other building materials, please contact your nearest dealer.
A
C
B
D
c
Product Family
inch
VESA Spec. (A x B)
Standard Screw (C x D)
Quantity
display
32
200 x 100 mm
M6 x L14
4
• ViewSonic provides the standard dimensions for wall mount kits as shown in the
table above.
• To find the perfect mount, please browse www.viewsonic.com or call our service
team: United States 1-800-688-6688, Canada 1-866-463-4775,
Europe +44 (0) 207 382 8250.
• When purchasing our wall mount kit, a detailed install manual and all parts
necessary for assembly are provided.
• The screw length correlative to the thickness of wall mount holder. Do not use the
screws that longer than the standard dimension, as they may cause damage to the
inside of the display set.
3
FRONT View & SIDE View of the Product
1
2
3
4
5
6
Item
1
Volume
7
Icon
Description
VOL +
Increase the volume.
Move to the right or adjust the setting on the OSD menu.
VOL -
Decrease the volume.
Move to the left or adjust the setting on the OSD menu.

Move upward to scroll through menu options.

Move downward to scroll through menu options.
Menu
MENU
Turn the on-screen display (OSD) menu on / off.
4
Input
INPUT
Select the input source.
Enter the submenu.
5
Power
6
Remote Control
Receiver
Receive IR signals from the remote control.
7
LED Indicator
Blue indicates power on. Red indicates standby mode.
2
 
3
POWER
Turn the power on from standby mode. Touch it again to return
to standby mode.
4
Rear View of the Product
2
4
3
5
HDMI 2
PC/VGA
IN
PC/VGA
AUDIO IN
USB
RS232
IR OUT
1
EARPHONE
OUT
L
AUDIO IN
R
<$9
Pb
Pr
SPDIF
OUT
DVI-D
HDMI 1
(MHL)
6
7
8
Item
9
10
1
Description
1
HDMI input
Connect to the HDMI output of A/V devices.
2
PC/VGA in & PC Audio in
Connect to a PC VGA port or a PC line / audio port.
3
USB
Connect to USB devices, such as USB flash drive.
4
RS232 signal input
Reserved for the service technician’s use.
See Page.27 ViewSonic RS232 protocol indicated used with
RS232 automation.
5
IR Out
Connect to an IR emitter. This will enable the remote control of
external equipment.
6
Earphone Jack
Connect to earphones. By connecting the earphones, you can
listen to the sound from the display through the earphones.
If you connect the earphones, the display speakers will be muted.
7
Audio input (left/ right)
Connect to the corresponding audio connectors on your A/V
device.
8
YPbPr signal input
Connect to the YPbPr output of YPbPr device.
9
SPDIF Optical output
Connect to the SPDIF input of A/V device.
10 DVI-D
Connect to the DVI-D of A/V devices.
5
Connecting the Display
HD Cable Box/HD Satellite Box
You can also enjoy high-definition programming by subscribing to a high-definition
cable service or a highdefinition satellite service. For the optimum picture quality, be
sure to connect this device to your display via the HDMI or component video (with
audio) input on the rear side of your display.
HDMI Connection
Rear side of the display
HD cable box /
HD satellite box
HDMI cable
CATV / Satellite
antenna cable
HDMI cable
DVI Connection
HD cable box /
HD satellite box
Rear side of the display
Audio cable
DVI cable
CATV / Satellite
antenna cable
DVI-to-HDMI cable
DVI-to-HDMI cable
DVI-to-HDMI adapter
Audio cable
Note:
For DVI connection, connect the HDMI jack (with DVI-to-HDMI cable, or DVI-toHDMI adapter), and connect the audio jack to the AUDIO IN jacks of PC Audio input.
6
HDMI Timing Reference Chart
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Mode
VGA60 (640x480)
SVGA60 (800x600)
XGA60 (1024x768)
SXGA60 (1280x1024)
WXGA60 (1360x768)
1280 x 800
1440 x 900
1680 x 1050
1920 x 1080
480i60
576i50
480P60
576P50
720P50
720P60
1080I50
1080I60
1080P50
1080P60
1080P24
1080P30
HDMI
Yes
Yes
Yes
Yes
NA
NA
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
NA
DVI
Yes
Yes
Yes
Yes
NA
NA
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
NA
NA
YPbPr or Component Connection
HD cable box /
HD satellite box
Rear side of the display
COMPONENT
VIDEO OUT
LINE OUT
R
Pr
Y
DVI-HDTV OUT
IN
AUDIO L
VIDEO
HDMI OUT
Pb
Component cable
Audio cable
Audio cable
Component cable
Note:
YPbPr provides better quality than the AV connection.
7
OUT
CATV / Satellite
antenna cable
AV Connection
Rear side of the display
HD cable box /
HD satellite box
COMPONENT
VIDEO OUT
LINE OUT
R
Pr
Y
DVI-HDTV OUT
IN
AUDIO L
Pb
VIDEO
HDMI OUT
OUT
CATV / Satellite
antenna cable
AV cable
AV cable
Programming your Cable or Satellite Box remote
Refer to the user manual from your service provider to determine the setting.
If it requires:
• 3 digits, please try “566”, “565”, “556”, or “688”. It usually works with DISHNetwork.
• 4 digits, please try “0054”. It usually works with Cox.
• 5-digits, please try “11454”, “11054”, or “10690”. It usually works with DIRECTV.
Personal Computer
Use the display as the monitor of your computer.
Rear side of the display
Audio cable
(stereo mini plugs)
VGA 15 Pin cable
Note:
Connect the PC IN jack to the PC using a 15-pin cable and audio cable.
8
PC Timing Reference Chart
No.
1
VGA Timing
Panel FullHD (1920 x 1080) Support
Mode
Resolution
H sync
(kHz)
V sync
(Hz)
Pixel clock
(MHz)
Polarity
Support
IBM VGA
720 x 400
31.47
70.09
28.32
N/P
Yes
2
VESA DMT
640 x 480
31.5
59.94
25.175
N/N
Yes
3
VESA DMT
800 x 600
37.88
60.32
40
P/P
Yes
4
VESA DMT
1024 x 768
48.36
60
65
N/N
Yes
5
VESA DMT
1280 x 768
47.77
59.8
79.5
N/P
Yes
6
VESA DMT
1280 x 800
49.7
59.81
83.5
N/P
NA
7
VESA DMT
1280 x 1024
63.98
60.02
108
P/P
Yes
8
VESA DMT
1360 x 768
47.71
60.01
85.5
P/P
NA
9
VESA DMT
1440 x 900
55.94
59.89
106.5
N/P
Yes
10
VESA DMT
1680 x 1050
65.29
59.95
146.25
N/P
Yes
11
CEA
1920 x 1080
67.5
60
148.5
P/P
Yes
Note:
This VGA input does not support interlaced signals.
9
Using the Display Features
Remote Control and Display Controls
Inserting Remote Control Batteries
1. Remove the battery cover by pulling then lifting the knob on the cover.
2. Insert the batteries, corresponding to the (+) and (-) markings on the battery
compartment.
3. Reattach the battery cover.
CAUTION
• Only use the specified AAA batteries.
• Do not mix new and old batteries. This may result in creaking or leakage, which
may pose a risk of fire or lead to personal injury.
• Insert batteries according to (+) and (-) markings. Inserting the batteries incorrectly
may result in leakage, which may pose a risk of fire or lead to personal injury.
• Dispose of the battery in accordance with local laws and regulations.
• Keep the batteries away from children or pets.
• When the remote control will not to be used for an extended period, remove the
batteries.
Remote Control and Display Controls
1
11
2
3
12
4
13
14
5
15
6
17
16
7
18
8
9
19
10
20
21
10
Touch keys located at the front side of the
display operate the same as these buttons
on the remote control.
Button
Description
1
POWER
Press this button to turn the power on from standby mode. Press it again to
return to standby mode.
2
TV
This function is not available for this model. (Only for TV)
3
INFO
4
0~9,
- number buttons
Press the respective button to input a character or number.
5
- VOL -
Press to adjust the volume.
6
FAV
This function is not available for this model. (Only for TV)
7
/
ENTER buttons
Press these buttons to navigate the OSD menus.
• / - move upward/downward to select menu options.
• / - move to the right/left to select the main menu or adjust the settings. You can also use to enter the corresponding submenu.
• ENTER: Confirm the selection or enter the corresponding submenu.
8
INPUT
Press to display the Source Select list and select the
source with / .
To confirm the selection, press ENTER.
Press to display the current state of the display.
HDMI
1080p 60Hz
ENTER
9
PICTURE
Press this button repeatedly to select the preset picture mode.
Available options: Standard, Movie, User, Power Saving, or Dynamic.
10 SOUND
Press this button repeatedly to select the preset sound mode.
Available options: Standard, Soft, User or Dynamic.
11 MTS
This function is not available for this model. (Only for TV)
12 MUTE
Press to turn off the sound. To restore the sound, press this button again, or
press the VOL+/- button.
13 RETURN
Press to return to the previous channel.(Only for TV)
14 C.C
Press to select the Closed Caption menu in the AV mode.
15
This function is not available for this model. (Only for TV)
16 GUIDE
This function is not available for this model. (Only for TV)
17 EXIT
Press to exit the OSD menu screen.
18 MENU
Press to turn the OSD (On-Screen Display) menu on.
19 ASPECT
Press this button repeatedly to select the screen size.
Available options: Normal, Wide, Cinema, Zoom, or Full 100%.
* For Full 100% option, it is only available on HDMI/DVI input source.
20 SLEEP
Cycle through the display sleep timer.
21
Stop in MEDIA mode.
PLAY/PAUSE in MEDIA mode.
Jump to previous and next track in MEDIA mode.
Fast reverse and fast forward key in MEDIA mode.
11
Operation
Turning the Display On and Off
Press on the remote control.
You can also use the key on the front side of the
panel.
* If there is no input signal within 10 minutes, the
display will be turned off automatically.
Adjusting the Volume
Press VOL +/- to adjust volume.
To turn off the volume, press MUTE.
To restore volume, press MUTE again, or press
VOL +/- directly.
Viewing the Displayed Information
To display the current information of the display:
Press INFO, and the current state will be displayed
on the screen. (It shows all or some of the information
about Input, Resolution, etc., depending on the input
source)
* The illustration shows an example of the INFO
screen in an HDMI source.
HDMI
1080p 60Hz
12
Selecting the Input Source
To select the input sources connected to the display:
1. Press SOURCE on the remote control.
2. Press or to select the desired input source.
3. To confirm the selection, press ENTER.
Enter
Using the Parent Controls
With PARENT CONTROL, you can block display and movie programming based on
Movie ratings.
Password is required to access the PARENTAL CONTROL menu. The default is
“0000”.
Changing Password
To change a new password:
1. Press MENU to display the OSD main menu.
2. Press or to select PARENTAL menu, then
press ENTER to enter the menu.
3. Enter the password.
4. Press or to select Change Password, then
press to enter its submenu.
5. Enter the old password on Old PIN.
6. Enter your new password on New PIN.
7. Enter your new password again on Confirm.
The screen will return to the PARENTAL CONTROL
menu. This indicates the password has been
changed.
8. Press EXIT to exit the menu.
13
Picture Menu
Customizing the PICTURE Settings
1. Press MENU to enter the main menu, Press / button to select.
2. Press ENTER or ▼ button to enter specific submenu.
3. Press MENU again to exit or back to parent menu.
4. Press / button to select among Picture Mode / Contrast / Brightness /
Sharpness /Tint / Color /Blue Light Filter / Color Temperature / Zoom Mode/
3DNR / DLC.
5. Press ENTER or ▼ button to enter.
6. Press / button to adjust.
7. Press MENU again back to parent menu.
14
The PICTURE menu includes the following options:
Cycles among display types: Dynamic, Standard, Mild and
User.
User: Allows to store your preferred settings. If you select the
User mode, you can individually set the items shown.
Contrast
Controls the difference between the brightest and darkest
regions of the picture.
Brightness
Controls the overall brightness of the picture.
Sharpness
Increase this setting to see crisp edges in the picture; decrease
it for soft edges.
Tint
Controls the difference between the blue / red and green
regions of the picture. (Only for NTSC)
Color
Controls the color intensity.
Blue Light Filter
Press button to change Off to On, then press ENTER to
adjust Blue Light Filter.
Color Temp
Adjusts color components independently to achieve a warm,
Medium or cool effect: Cool/Medium/Warm.
Zoom Mode
Adjust how the picture fills the screen.
DLC
Set options to set dynamic backlight.
▲
Picture Mode
15
Audio Menu
Customizing the Audio Settings
1. Press MENU to enter the main menu, Press / button to select.
2. Press ENTER or ▼ button to enter specific submenu.
3. Press MENU again to exit or back to parent menu.
4. Press / button to select among Sound Mode / MTS / Digital Output / Surround
Sound / AVC / Balance.
5. Press ENTER or ▼ button to enter.
6. Press / button to adjust.
7. Press MENU again back to parent menu.
The Audio menu includes the following options:
Sound Mode
Select a sound mode to achieve ideal sound.
MTS
Configures the multi-track sound. ( It is only available in ATV.)
Audio Language Use to select audio language. (It is only avdilabel in DTV.)
Digital Output
Send digital audio to external audio system.
Surround Sound Surround Sound Effect.
AVC
Set the auto volume control.
Balance
Adjust the left/right audio output effect.
Note: The Bass and Treble are only available in Personal mode, you can adjust as
you like.
16
TIME Menu
Customizing the TIME Settings
1. Press MENU to enter the main menu, Press / button to select.
2. Press ENTER or ▼ button to enter specific submenu.
3. Press MENU again to exit or back to parent menu.
4. Press / button to select Timer / Time Zone / DST / Time Format / AutoSync /
Clock / TimeManagement.
5. Press ENTER or ▼ button to enter.
6. Press / button to adjust.
7. Press MENU again back to parent menu.
The TIME menu includes the following options:
Sleep Timer
Set a timer for the display to turn off automatically.
Time Zone
Select your time zone.
DST
Set the daylight saving time for your area.
Time Format
Select your time format.
Auto Sync
Use to synchronize the display automatically.
Clock
Set the date and time.
Time
Management
Set the wake up/Power off time.
17
SETUP Menu
Customizing the SETUP Settings
1. Press MENU to enter the main menu, Press / button to select.
2. Press ENTER or ▼ button to enter specific submenu.
3. Press MENU again to exit or back to parent menu.
4. Press / button to select SETUP / Menu Language / Transparent / OSD Time
Out / Restore Default / Setup Wizard / Software Update (USB) / CEC / Blue
Screen / Monitor ID / HDMI Mode.
5. Press ENTER or ▼ button to enter.
6. Press / button to adjust.
7. Press MENU again back to parent menu.
The SETUP menu includes the following options:
Menu Language
Select an OSD menu language can be displayed. Default
English is selected as menu language.
Transparent
Adjust the transparency of the OSD (on screen display) menu.
OSD Time Out
Adjust the duration of the OSD (on screen display) menu.
Restore Default
Change power on options or reset Monitor to factory default.
Software Update Set to upgrade the software via the USB.
(USB)
CEC
Set to adjust CEC function.
Blue Screen
To select the transition type required while changing from one
channel to another.
Monitor ID
Set to adjust Monitor ID for RS232 Setting.
HDMI Mode
Only available in HDMI input.
18
Lock Menu
Customizing the Lock Settings
1. Press MENU to enter the main menu, Press / button to select.
2. Press ENTER or ▼ button to enter specific submenu.
3. Press MENU again to exit or back to parent menu.
4. Press / button to select among System Lock / Change Password / Input Block.
5. Press ENTER or ▼ button to enter.
6. Press / button to adjust.
7. Press MENU again back to parent menu.
The Lock menu includes the following options:
System Lock
Lock or unlock the buttons on the display.
Change
Password
Enter a new 4-digital password then re-enter it to confirm.
Input Block
Block or unblock the input sources.
19
PC Menu
Customizing the Lock Settings
1. Press SOURCE to select PC source.
2. Press MENU to enter the main menu.
3. Press / button to select Picture menu.
4. Press button to select Advance.
5. Press ENTER or ▼ button to enter.
6. Press / button to select among H-Pos /
V-Pos / Clock / Phase / Auto.
7. Press / button to adjust.
8. Press MENU again back to parent menu.
The PC menu includes the following options:
H-POS
Adjust the horizontal position of the picture.
V-POS
Adjust the vertical position of the picture.
Clock
Adjust the duration of the OSD (on screen display) menu.
Phase
Adjust the horizontal interfering lines.
Auto
Adjust the screen automatically to the optimal position of the
picture.
20
Using the MEDIA OPERATION
1. Note:Before operating Media menu, Plug in USB device, then press INPUT button
to set the Input Source to Media. Press / button to select Meide in the source
menu, then press ENTER button to enter.
2. Press / button to select the option you want to adjust in the main Media menu,
then press ENTER button to enter.
21
Using the MEDIA OPERATION
Photo/Music/Movie/Text Play
1. Press ▲ / ▼ button to select the folder that you want to view,then press ENTER
button to select the sub folder. Press ENTER button to play press the exit button
to return back.Press ENTER button to select the up folder and return to the
previous level menu, press / buttons to turn pages.
2. Press or button to start playback or pause. Pressbutton to stop playback.
3. Press button to play to the last item. Press button to play to the next item.
Hospitality Menu
Hospitality menu is use to turn on or off the Hospitality function. User can turn
on the menu to lock in fixed setting to prevent adjusting. And also can backup
and clone settings.
1. Press MENU and 9, 9, 3 button on the remote controller to display the Hospitality
menu.
2. Press or to select the menu item, then press or to adjust or select the
setting. When selecting a menu item with a submenu ( > > ), press or ENTER to
enter its submenu.
3. Press MENU to return to the previous menu or press EXIT to exit the menu.
Hosptitality Menu
EEPROM Init
Save Config To USB
Load Config From USB
Hospitality Menu
Hospitality Function
DO 0
>>
>>
On
>>
Hosptitality Menu
Remote Control Code
Menu Key
Remote Control
Power On Volume
Max Volume
AV
VOL
Max
Compoent
AV
HDMI1
YPbPr
HDMI2
HDMI1
DVI
HDMI2
PC
HDMI3
USB
PC
Power Input
USB
Power Input
0
Enable
Enable
30
100
Enable
100
Enable
Enable
Enable
Enable
Enable
Enable
Enable
Enable
Enable
Enable
Enable
Enable
Enable
AV
AV
Menu item
EEPROM Init
Description
Clean up the setting to its initial value.
Save Config To
USB
Save the hospitality configuration into USB
drive.
Load Config From
USB
Load the hospitality configuration from USB
drive.
Hospitality
Turn on or off the Hospitality function.
Hospitality
Function
Enter the hospitality sub-menu.
Menu item
Description
Remote Customer
Code
Select the specific remote ID (0, 1, or 2).
Menu Key
Enable or disable the MENU key.
Remote Control
Enable, disable remote or set as IR pass
through
Power On Volume
Set Power On Volume
Max Volume
Set User Adjust Max Volume
AV
Compoent
HDMI1/2
DVI
PC
USB
Enable or disable the input source.
Power Input
Default input source for each power on.
22
Other Information
Troubleshooting
Please contact ViewSonic service team directly if you have questions, service needs,
or require technical assistance related on the use of your display.
Contact ViewSonic Service Team at:
http://www.ViewSonic.com
Or call our service team:
United States 1-800-688-6688
Canada 1-866-463-4775
Europe +44 (0) 207 382 8250
Problem
Possible Solution
No power
• Make sure the AC power cord is properly connected to the wall
outlet.
• Plug another electrical device (like a radio) to the power outlet
to verify that the outlet is supplying the proper voltage.
No picture
•M
ake sure that the cable connection to other components are
properly installed.
•M
ake sure that setup has been done correctly after
connections.
•M
ake sure the correct input is selected and the input signal is
compatible.
Strange color, light color, or
color misalignment
• Ensure that the video cable is securely connected.
• The picture may appear dim in a brightly lit room.
• Adjust the display settings.
• Check the input signal setting.
No sound
• Check your audio connections to other components are
properly installed.
• The MUTE button may have been pressed, try pressing this
button again.
• Check your audio settings, your display audio may be set to
minimum.
• Press VOL + on the remote control.
Remote control unit does not
operate
•M
ake sure the batteries are inserted correctly.
•B
atteries could be weak or dead. Replace with new batteries.
•C
heck if there is a fluorescent light illuminated near the remote
control sensor.
•T
he path of the remote control beam may be blocked. Make
sure the path is clear and that the remote control is aimed at
the remote control sensor on the display.
•P
ress on the remote control to see if you can turn on the
display.
• Press MENU on the remote control to see if there is an OSD
menu shown on the screen.
• Press only one button at a time and it is the correct one for the
operation you want to perform.
23
Problem
Possible Solution
Unit cannot be operated
• External influences such as lightning or static electricity may
cause improper operation. In this case, operate the unit after
first turning on the power of the display and the AV System, or
unplug the AC cord for 1 to 2 minutes, then replug again.
Power is cut off suddenly
• Make sure the sleep timer is turned off.
• Make sure the PC or video signal cable is connected properly.
• The internal temperature of the unit has increased. Remove
any objects blocking the vent or clean as necessary.
Picture is cut off/with sidebar
screen
• Make sure the video signal cable is connected properly.
• Adjust the Screen Size setting on the Picture menu.
• Press ASPECT repeatedly on the remote control to switch to
the display mode you prefer.
24
Specifications
Model
(LED Backlight)
Input signal
Compatibility
CDE3202
Screen Size
31.5-inch FHD 60Hz
Aspect Ratio
16:9
RGB
1 RGB analog (0.7/1.0 Vp-p, 75 ohms) Separate Sync,
fh: 31.47-63.98 kHz, fv:59.8-70.09 Hz
DVI-D
1 DVI-D 30PIN terminal white color
Video
1 composite RCA, 1 YPbPr component, 2 HDMI
Audio
1 mini-stereo (for PC/VGA audio in),
1 pair of RCA (L/R) stereo
USB
JPEG / BMP / PNG / MP3 / MP4 / MPG / VOB / MOV / DAT
/ AVI / M4A / MP4 / RMVB / RM / MKV / TS / TRP / WMV /
ASF / FLV Format
PC
Up to 1920 x 1080 (CEA mode)
Speaker Output
10W x 2 @ THD=10% (max)
Audio Output
1 Earphone jack, 1 SPDIF (optical)
RS232 Output
RS232 communication
Remote Control Out
Remote control out (NEC 38KHz / RC5 38KHz)
Power
Voltage
AC 100~240V (50/60Hz)
Operating
conditions
Temperature
0°C to + 40°C
Humidity
20% to 90% (no condensation)
Temperature
-20°C to + 60°C
Humidity
20% to 90% (no condensation)
Physical
(L) x (W) x (H)
730.47 x 428.22 x 44.5 mm
(28.76 x 16.86 x 1.75in)
With stand
8.0 kg (17.62 lb)
Without stand
7.0kg ( 15.42 lb)
Storage condition
Dimensions
Weight(Net)
cTUVus, FCC-B w/ ICES003, DOE Energy Star, NOM or
cTUVus-MX-CoC, Mexico Energy, CB of TUV
Regulations
Power
consumption
On
41 W (typ) / 68W (max)
Stand by
0.5W
Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so
may result in permanent damage to the display.
Note:
Product Specifications are subject to change without notice.
25
RS232 Protocol
1. Introduction
This document describes the hardware interface spec and software protocols
of RS232 interface communication between ViewSonic Commercial TV / Digital
Signage and PC or other control unit with RS232 protocol.
The protocol contains three sections command:
• Set-Function
• Get-Function
• Remote control pass-through mode
※In the document below, “PC” represents all the control units that can sent or
receive the RS232 protocol command.
2. Description
2.1 Hardware specification
Viewsonic TV communication port on the rear side
(1) Connector type: DSUB 9-Pin Male
(2) Pin Assignment
Male DSUB 9-Pin
(outside view)
Pin #
Signal
Remark
1
NC
2
RXD
Input to Commercial TV or DS
3
TXD
Output from Commercial TV or DS
4
NC
5
GND
6
NC
7
NC
8
NC
9
NC
frame
GND
*U
se of crossover (null modem) cable required for
use with PC.
2.2 Communication Setting
• Baud Rate Select: 9600bps (fixed)
• Data bits: 8bits (fixed)
• Parity: None (fixed)
• Stop Bits: 1 (fixed)
2.3 Command Message Reference
PC sends to Monitor command packet followed by “CR”. Every time PC sends
control command to the Monitor, the Monitor shall respond as follows:
1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR”
(00Dh)
26
3. Protocol
3.1 Set-Function Listing
The PC can control the TV/DS for specific actions. The Set-Function command
allows you to control the TV/DS behavior in a remote site through the RS232 port.
The Set-Function packet format consists of 9 bytes.
Set-Function description:
Length:
Total Byte of Message excluding “CR”
TV/DS ID:
Identification for each of TV/DS (01~98; default is 01)
ID “99” means to apply the set command for all connected displays.
Under such circumstances, only ID#1 display has to reply.
The TV/DS ID can be set via the OSD menu for each TV/DS set.
Command Type: Identify command type,
“s” (0x73h) : Set Command
“+” (0x2Bh) : Valid command Reply
“-” (0x2Dh) : Invalid command Reply
Command:
Function command code: One byte ASCII code
Value[1~3]:
Three bytes ASCII that defines the value
CR:
0x0D
Set-Function format:
Send: (Command Type= “s”)
Name
Length
ID
Command Type Command
Byte Count
1 Byte
2 Byte
1 Byte
Bytes order
1
2~3
4
Value1
Value2
Value3
CR
1 Byte
1 Byte
1 Byte
1 Byte
1 Byte
5
6
7
8
9
Reply: (Command Type= “+” or “-”)
Name
Length
ID
Command Type
CR
Byte Count
1 Byte
2 Byte
1 Byte
1 Byte
Bytes order
1
2~3
4
5
[NOTE]
1. The reply for “Power on” command is the exception for VT2405LED-1 and
VT3205LED. It’s 0x322B0D ( 2+<CR>).
2. When PC applies command to all displays (ID=99), only the #1 set needs to reply
by the name of ID=1.
Example1: Set Brightness as 76 for TV-02 and this command is valid
Send (Hex Format)
Name
Length
ID
Hex
0x38
0x30
0x32
Command Type Command
0x73
0x24
Reply (Hex Format)
Name
Length
ID
Command Type
CR
27
Value1
Value2
Value3
CR
0x30
0x37
0x36
0x0D
Hex
0x34
0x30
0x32
0x2B
0x0D
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid.
Send (Hex Format)
Name
Length
ID
Command Type Command
Hex
0x38
0x30
0x32
0x73
0x24
Value1
Value2
Value3
CR
0x31
0x37
0x36
0x0D
Reply (Hex Format)
Name
Length
ID
Command Type
CR
Hex
0x34
0x30
0x32
0x2D
0x0D
Set-function table
Command
Set Function Length
ID
Type
(ASCII)
Code
(ASCII)
Code
(Hex)
Value Range
(Three ASCII bytes)
Comments
Power on/off
(standby)
8
s
!
21
000: STBY
001: ON
Input Select
8
s
“
22
1. No need for USB
000 : TV
2. F
or the case of two
001 : AV
more same sources,
002 : S-Video
the 2nd digital is
003 : YPbPr
used to indicate the
004 : HDMI
extension.
014: HDMI2
3. Exclude VT2405-1, and
024: HDMI3
VT3205.
034: HDMI4
005 : DVI
006 : VGA1
016: VGA2
026: VGA3
007: OPS/PC
017: Android
008: Internal memory
009: DP
Contrast
8
s
#
23
000 ~ 100
Brightness
8
s
$
24
000 ~ 100
Sharpness
8
s
%
25
000 ~ 100
Color
8
s
&
26
000 ~ 100
Tint
8
s
‘
27
000 ~ 100
Color mode
8
s
)
29
000: Normal
001: Warm
002: Cold
003: Personal
Sound
8
s
-
2D
000: SRS Off
001: SRS On
(for TV)
Bass
8
s
.
2E
000 ~ 100
(for TV)
Treble
8
s
/
2F
000 ~ 100
(for TV)
Balance
8
s
0
30
000 ~ 100
(for TV)
Sets Balance position
28
Exclude VT2405-1, and
VT3205
Picture Size
8
s
1
31
000 : FULL
001 : NORMAL
002 : CUSTOM
003 : DYNAMIC
004 : REAL
(for DS)
OSD language
8
s
2
32
000: English
001: French
002: Spanish
Extend the value for more
supported languages
Power lock
8
s
4
34
000 : Unlock
001 : Lock
Volume
8
s
5
35
000 ~ 100
900:Volume
down (-1)
901:Volume
up (+1)
Mute
8
s
6
36
000: OFF
001: ON (mute)
Button lock
8
s
8
38
000: Unlock
001: Lock
PIP-Mode
8
s
9
39
000 : OFF
001: PIP
002: PBP
(for DS)
PIP-Sound
select
8
s
:
3A
000: Main
001: PIP
(for DS)
PIP-Position
8
s
;
3B
000: Up
001: Down
002: Left
003: Right
(for DS)
PIP-Input
8
s
7
37
000 : TV
001 : AV
002 : S-Video
003 : YPbPr
004 : HDMI
014: HDMI2
024: HDMI3
005 : DVI
006 : VGA
007: OPS/ PC
(for DS)
For the case of two more
same sources, the 2nd
digital is used to indicate
the extension.
TV channel
(DTV)
8
s
<
3C
For -0:
001~999
A00~F99
(1000~1599)
For -k:
1st and 2nd char are
same as -0
3th char is CHAR
[ASC (3th digi) +
k x 10 ]
(for TV)
1. C
hannel OSD number
but not frequency
number
2. F
or VT3255, and
VT4236 only
TV channel
(ATV)
8
s
=
3D
001~999
(for TV)
Menu lock
8
s
>
3E
000: Unlock
001: Lock
Number
8
s
@
40
000~009
29
(for TV)
Key Pad
8
s
A
41
000: UP
001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/EXIT
Remote
Control
8
s
B
42
000: Disable
001: Enable
002: Pass through
Disable: RCU has no
effect on HDTV.
Enabled: RCU controls
the HDTV.
This is the power up
default on the HDTV.
Pass through: RCU has
no effect on HDTV and all
RCU command codes are
transmitted to FC via the
RS232 port.
Setup wizard
8
s
C
43
000: Disable
001: Enable
(for TV)
Disable: to skip the initial
setup wizard
Tiling-Mode
8
s
P
50
000: OFF
001: ON
(for DS)
TilingCompensation
8
s
Q
51
000: OFF
001: ON
(for DS)
Bezel width
compensation
Tiling-H by V
Monitors
8
s
R
52
01x~09x: H
0x1~0x9: V
(for DS)
1. 2nd digital for H
monitors
2. 3rd digital for V monitors
Tiling-Position
8
s
S
53
001~025
(for DS)
Copy the screen of
Position# to identified
display
Date
8
s
V
56
0xx: Year
1xx: Month+Day
(See example in
Note)
For specific models only
Time
8
s
W
57
0xx: Hour+Min
10x: Sec
(See example in
Note)
For specific models only
Restore default
8
s
~
7E
000
Resets HDTV to factory
setting
Note:
1. Behavior at lock modes
Lock Mode
Behavior
Button Lock
1. Lock all buttons of front panel and RCU, except for “Power”
2. All the SET functions should be workable via RS32, even the ones with
according hot key in RCU like Mute,…etc.
MENU Lock
1. Lock “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the model
using MENU-combined key to enter these two modes. Alternative
approach will be indicated separately if any limitation by model.
30
Lock Mode
Behavior
POWER Lock
1. Lock “POWER” key of front and RCU.
2. The SET_POWER on/off should be workable via RS232, but does not
mean the POWER lock will be released under this case.
3. Can not be un-locked by reset in OSD setting
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC
signal and neither not turn off when no other video signals after 15min.
Remote control disable Lock the keys on RCU, but keep the buttons of front panel workable.
2. Example for value setting of SET_TV channel DTV
012-0: 0x 30 31 32
012-1: 0x 30 31 42
1012-2: 0x 41 31 52
1512-3: 0x 46 31 62
3. Tiling definition of H Monitors/ V Monitors/ and Position
4. Date & Time format definition
Date
Time
Value 1
Value 2
Value 3
0: Year
Year code of the first 2 digis
Year code of the last 2 digis
1: Month+Day
Month code
Day code
0:Hour(24-hr format)+Min
Hour code
Minute code
1: Sec
0
Second code
31
Hex code (in hex) = Original data (in dec) + 20
Date &
Time
Code
Code
(ASCII) (Hex)
Date &
Time
Code
Code
(ASCII) (Hex)
Date &
Time
Code
Code
(ASCII) (Hex)
Date &
Time
Code
Code
(ASCII) (Hex)
0
space
16
6
32
R
48
h
20
36
52
68
1
!
21
17
7
37
33
S
53
49
i
69
2
“
22
18
8
38
34
T
54
50
p
70
3
#
23
19
9
39
35
U
55
51
q
71
4
$
24
20
@
40
36
V
56
52
r
72
5
%
25
21
A
41
37
W
57
53
s
73
6
&
26
22
B
42
38
X
58
54
t
74
7
’
27
23
C
43
39
Y
59
55
u
75
8
(
28
24
D
44
40
`
60
56
v
76
9
)
29
25
E
45
41
a
61
57
w
77
10
0
30
26
F
46
42
b
62
58
x
78
59
y
79
11
1
31
27
G
47
43
c
63
12
2
32
28
H
48
44
d
64
13
3
33
29
I
49
45
e
65
14
4
34
30
P
50
46
f
66
15
5
35
31
Q
51
47
g
67
Month: 1~12
Day: 1~31
Hour: 00~23
Min: 00~59
Sec: 00~59
5. Set Date & Time example
Date: 2015-1/31
Time: 16:27:59
Send: 0x 38 30 31 73 56 30 40 35 0D (Year “20” “15”)
Send: 0x 38 30 31 73 56 31 21 51 0D (Month “1”, Day ”31”)
Send: 0x 38 30 31 73 57 30 36 47 0D (Hour “16”, Min “27”)
Send: 0x 38 30 31 73 57 31 30 79 0D (“0”, Sec “59”)
32
3.2 Get-Function Listing
The PC can interrogate the TV/DS for specific information. The Get-Function packet
format consists of 9 bytes which is similar to the Set-Function packet structure. Note
that the “Value” byte is always = 000.
Get-Function description:
Length:
Total Byte of Message excluding “CR”
TV/DS ID:
Identification for each of TV/DS (01~98; default is 01)
Command Type: Identify command type,
“g” (0x67h) : Get Command
“r” (0x72h) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply
Command:
Function command code: One byte ASCII code
Value[1~3]:
Three bytes ASCII that defines the value
CR:
0x0D
Get-Function format:
Send: (Command Type= “g”)
Name
Length
ID
Command Type Command
Byte Count
1 Byte
2 Byte
1 Byte
Bytes order
1
2~3
4
Value1
Value2
Value3
CR
1 Byte
1 Byte
1 Byte
1 Byte
1 Byte
5
6
7
8
9
[NOTE] Get “Power STBY status” is the exception for VT2405LED-1 and
VT3205LED.
Reply: (Command Type= “r” or “-”)
If the Command is valid, Command Type = “r”
Name
Length
ID
Command Type Command
Byte Count
1 Byte
2 Byte
1 Byte
Bytes order
1
2~3
4
Value1
Value2
Value3
CR
1 Byte
1 Byte
1 Byte
1 Byte
1 Byte
5
6
7
8
9
[NOTE] The reply for “Power STBY status” command is the exception for
VT2405LED-1 and V3205LED. It’s 0x36 72 6C 30 30 30 0D ( 6rl000<CR>).
If the Command is Not valid, Command Type= “-”
Name
Length
ID
Command Type
CR
Byte Count
1 Byte
2 Byte
1 Byte
1 Byte
Bytes order
1
2~3
4
5
Example1: Get Brightness from TV-05 and this command is valid.
The Brightness value is 67.
Send (Hex Format)
Name
Length
ID
Hex
0x38
0x30
0x35
Command Type Command
0x67
0x62
33
Value1
Value2
Value3
CR
0x30
0x30
0x30
0x0D
Reply (Hex Format)
Name
Length
ID
Hex
0x38
0x30
0x35
Command Type Command
0x72
0x62
Value1
Value2
Value3
CR
0x30
0x36
0x37
0x0D
Example2: Get Brightness from TV-05 , but the Brightness command ID is error
and it is NOT in the command table.
Send (Hex Format)
Name
Length
ID
Hex
0x38
0x30
0x35
Command Type Command
0x67
0XD3
Value1
Value2
Value3
CR
0x30
0x30
0x30
0x0D
Reply (Hex Format)
Name
Length
ID
Command Type
CR
Hex
0x34
0x30
0x35
0x2D
0x0D
Get-function table
Set Function
Length ID
Command
Type
Command
Code
(ASCII)
Code
(Hex)
Value Range
(Three ASCII bytes)
Comments
Get-Contrast
8
g
a
61
000 ~ 100
Get-Brightness
8
g
b
62
000 ~ 100
Get-Sharpness
8
g
c
63
000 ~ 100
Get-Color
8
g
d
64
000 ~ 100
Get-Tint
8
g
e
65
000 ~ 100
Get-Volume
8
g
f
66
000 ~ 100
Get-Mute
8
g
g
67
000: Off
001: On (muted)
Get-Input select
8
g
j
6A
000~
See Set-function
table
Get-Power
status: ON/STBY
8
g
l
6C
001: ON
000: STBY
Exclude VT2405-1,
and VT3205
Get-Remote
control
8
g
n
6E
000: Disable
001: Enable
002: Pass through
Gets RCU mode
status
Get-Power lock
8
g
o
6F
000: Unlock
001: Lock
Get-Button lock
8
g
p
70
000: Unlock
001: Lock
Get-Menu lock
8
g
q
71
000: Unlock
001: Lock
Get-Setup wizard
8
g
s
73
000: Disable
001: Enable
(for TV)
Get-PIP mode
8
g
t
74
000 : OFF
001: PIP
002: PBP
(for DS)
34
Get-PIP input
8
g
u
75
000 ~
(for DS)
See Set-function
table
Get-Tiling Mode
8
g
v
76
000: OFF
001: ON
(for DS)
Get-Tiling
Compensation
8
g
w
77
000: OFF
001: ON
(for DS)
Bezel width
compensation
Get-Tiling H by V
monitors
8
g
x
78
01x~09x: H monitors (for DS)
0x1~0x9: V monitors 1. 2nd digital for H
monitors
2. 3rd digital for V
monitors
Get-Tiling
position
8
g
y
79
000: OFF
001~025
(for DS)
Copy the screen
of Position# to
identified display
Get-ACK
8
g
z
7A
000
This command is
used to test the
communication link.
Get-Thermal
8
g
0
30
000~100:
0~+100 deg C
-01~-99:
-1~-99 deg C
For specific models
only
Get-Power on/
off log
8
g
1
31
000
(See below note)
For specific models
only
Get-Date
8
g
2
32
000
(See the Set-Date
command)
For specific models
only
Get- Time
8
g
3
33
000
(See the Set-Time
command)
For specific models
only
[NOTE]
1. Power on/off log data is replied as 6 sequential strings in following order.
2. Time log data definition
Value 1
Value 2
Value 3
On/ Off indicator
0: Off
1: On
Month code
Day code
Hour code
Minute code
35
Hex code (in hex) = Original data (in dec) + 20
Date &
Time
Code
Code
(ASCII) (Hex)
Date &
Time
Code
Code
(ASCII) (Hex)
Date &
Time
Code
Code
(ASCII) (Hex)
Date &
Time
Code
Code
(ASCII) (Hex)
0
space
16
6
32
R
48
h
20
36
52
68
1
!
21
17
7
37
33
S
53
49
i
69
2
“
22
18
8
38
34
T
54
50
p
70
3
#
23
19
9
39
35
U
55
51
q
71
4
$
24
20
@
40
36
V
56
52
r
72
5
%
25
21
A
41
37
W
57
53
s
73
6
&
26
22
B
42
38
X
58
54
t
74
7
’
27
23
C
43
39
Y
59
55
u
75
8
(
28
24
D
44
40
`
60
56
v
76
9
)
29
25
E
45
41
a
61
57
w
77
10
0
30
26
F
46
42
b
62
58
x
78
11
1
31
27
G
47
43
c
63
59
y
79
12
2
32
28
H
48
44
d
64
13
3
33
29
I
49
45
e
65
14
4
34
30
P
50
46
f
66
15
5
35
31
Q
51
47
g
67
Month: 1~12
Day: 1~31
Hour: 00~23
Min: 00~59
3. Get Time log data example
Assumed the power-on/off record of display#01 as below
2014-8/31 08:00 On
2014-8/31 22:00 Off
2014-9/1
10:30 On
2014-9/1
11:00 To send “GET-Time log” command
Send: 0x 38 30 31 67 31 30 30 30 0D
Reply:
#1
0x 38 30 31 72 31 31 28 51 0D
#2
0x 38 30 31 72 31 31 28 20 0D
#3
0x 38 30 31 72 31 30 28 51 0D
#4
0x 38 30 31 72 31 30 42 20 0D
#5
0x 38 30 31 72 31 31 29 21 0D
#6
0x 38 30 31 72 31 31 30 50 0D
(On 8/31)
(On 08:00)
(Off 8/31)
(Off 22:00)
(On 9/1)
(On 10:30)
4. Get Date & Time example
Assumed the current date/time of display#01 as below
Date:2015-1/31
Time:16:27:59
36
Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date)
Reply: #1
0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”)
#2
0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”)
Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time)
Reply:
#1
0x 38 30 31 72 33 30 36 47 0D (Hour “16”, Min “27”)
#2
0x 38 30 31 72 33 31 30 79 0D (“0”, Sec “59”)
3.3 Remote Control Pass-through mode
When PC sets the TV/DS to Remote Control Pass through mode, the TV/DS shall
send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note,
that in this mode the RCU shall have no effect on the TV/DS function. For example:
“Volume+” will not change the volume in the LCD but only sends “Volume+” code to
PC over the RS232 port.
IR Pass Through-Function format
Reply: (Command Type= “p”)
RCU Code1 RCU Code2
(MSB)
(LSB)
Name
Length
ID
Command Type
CR
Byte Count
1 Byte
2 Byte
1 Byte
1 Byte
1 Byte
1 Byte
Bytes order
1
2~3
4
5
6
7
Example1: Remote Control pass-through when “VOL+” key is pressed for
TV-05 Send (Hex Format)
Name
Length
ID
Command Type
Hex
0x36
0x30
0x35
0x70
Key
RCU Code1 RCU Code2
(MSB)
(LSB)
0x31
Code (HEX)
1
01
2
02
3
03
4
04
5
05
6
06
7
07
8
08
9
09
0
0A
-
0B
RECALL (LAST)
0C
INFO (DISPLAY)
0D
0E
37
0x30
CR
0x0D
ASPECT (ZOOM, SIZE)
0F
VOLUME UP (+)
10
VOLUME DOWN (-)
11
MUTE
12
CHANNEL/PAGE UP (+)/
BRIGHTNESS+
13
CHANNEL/PAGE DOWN (-)/
BRIGHTNESS-
14
POWER
15
SOURCES (INPUTS)
16
17
18
SLEEP
19
MENU
1A
UP
1B
DOWN
1C
LEFT (-)
1D
RIGHT (+)
1E
OK (ENTER, SET)
1F
EXIT
20
21
22
23
24
25
26
27
28
29
2A
2B
RED ■ (F1)
2C
GREEN ■ (F2)
2D
YELLOW ■ (F3)
2E
BLUE ■ (F4)
2F
Note:
1. This IR-pass-through code is different with RCU key code.
2. Special control sequence for POWER key under IR-pass through mode.
2-1.
When display is OFF and receives the POWER code: The display will turn on
itself, then forward the POWER code to the host via RS232.
2-2.
When display is ON and receives the POWER code: The display will forward
the POWER code to the host via RS232, then turns off itself.
3.The code of VOLUME UP and VOLUME DOWN will repeatedly output when
press and hold the keys.
38
Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
Use with other Wall-Mount kit may cause instability and possibly result in injury.
To find the perfect mount for CDE3202, please browse
www.viewsonic.com or call our service team: United States 1-800-688-6688,
Canada 1-866-463-4775, Europe +44 (0) 207 382 8250.
Country/Region
Website
T= Telephone
C = CHAT ONLINE
Email
United States
www.viewsonic.com
T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530
[email protected]
Canada
www.viewsonic.com
T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533
[email protected]
Europe
www.viewsoniceurope.com
www.viewsoniceurope.com/uk/support/call-desk/
Latin America
(Argentina)
www.viewsonic.com/la/
C= http://www.viewsonic.com/la/
[email protected]
soporte/servicio-tecnico
Latin America
(Chile)
www.viewsonic.com/la/
C= http://www.viewsonic.com/la/
[email protected]
soporte/servicio-tecnico
Latin America
(Columbia)
www.viewsonic.com/la/
C= http://www.viewsonic.com/la/
[email protected]
soporte/servicio-tecnico
Latin America
(Mexico)
www.viewsonic.com/la/
C= http://www.viewsonic.com/la/
[email protected]
soporte/servicio-tecnico
Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru)
www.viewsonic.com/la/
C= http://www.viewsonic.com/la/
[email protected]
soporte/servicio-tecnico
39
Limited Warranty
ViewSonic® LCD Commercial Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship during
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components.
How long the warranty is effective:
ViewSonic LCD Commercial Displays are warranted for 3 years for all parts excluding the light source
and 3 years for labor from the date of the first customer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a
static image is displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support
(Please refer to Customer Support page). You will need to provide your product’s serial number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
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Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not
be liable for:
1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,
contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is
subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.viewsoniceurope.com under Support/Warranty Information.
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CD_LW01 Rev. 1a 02-11-09
Mexico Limited Warranty
ViewSonic® LCD Commercial Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components.
How long the warranty is effective:
ViewSonic LCD Commercial Displays are warranted for 3 years for all parts excluding the light source and 3
years for labor from the date of the first customer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is
displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product’s serial number, so please record the
product information in the space provided below on your purchase for your future use. Please retain your receipt
of proof of purchase to support your warranty claim.
For Your Records
Product Name: _______________________
Document Number: ___________________
Purchase Date: ______________________
Model Number: _________________________________
Serial Number: _________________________________
Extended Warranty Purchase? _________________(Y/N)
If so, what date does warranty expire? _______________
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference
with business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
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CD_LW02 Rev. 1A 06-25-07
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099
http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: [email protected]
Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected]
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: [email protected]
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Cuernavaca
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected]
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: [email protected]
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : [email protected]
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: [email protected]
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: [email protected]
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. [email protected]
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic Corporation
14035 Pipeline Ave. Chino, CA 91710, USA
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
E-Mail: http://www.viewsonic.com
4.3: ViewSonic Mexico Limited Warranty
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