user manual - Custom Spa

user manual - Custom Spa
USER MANUAL
VKP80II-SX
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2015 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of this manual in whatever form,
whether by printed or electronic means,
is forbidden. While guaranteeing that the
information contained in it has been carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this
manual bear no responsibility for how the
manual is used.
Information regarding any errors found in it
or suggestions on how it could be improved
are appreciated. Since products are subject to continuous check and improvement,
CUSTOM S.p.A. reserves the right to make
changes in information contained in this
manual without prior notii cation.
The pre-installed multimedia contents
are protected from Copyright CUSTOM
S.p.A. Other company and product names
mentioned herein may be trademarks of
their respective companies. Mention of
third-party products is for informational
purposes only and constitutes neither
an endorsement nor a recommendation.
CUSTOM S.p.A. assumes no responsibility
with regard to the performance or use of
these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the characteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Make sure that the device rests on a hard
(non-padded) surface and that there is
sufi cient ventilation.
• When positioning the device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncertain, contact your dealer.
• Make sure the electrical system that
supplies power to the device is equipped
with a ground wire and is protected by a
differential switch.
• Do not block the ventilation openings.
• Do not insert objects inside the device as
this could cause short-circuiting or damage components that could jeopardize
printer functioning.
• Do not carry out repairs on the device
yourself, except for the normal maintenance operations given in the user
manual.
• Make sure that there is an easily-accessible outlet with a capacity of no less
than 10A closely to where the device is
to be installed.
• Periodically perform scheduled maintenance on the device to avoid dirt build-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• Do not touch the head heating line with
bare hands or metal objects. Do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very
hot.
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or
property occurring as a result of tampering,
structural or functional modii cations, unsuitable or incorrect installations, environments not in keeping with the equipment’s
protection degree or with the required temperature and humidity conditions, failure
to carry out maintenance and periodical
inspections and poor repair work.
THE CE MARK AFFIXED TO
THE PRODUCT CERTIFY
THAT THE PRODUCT SATISFIES THE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the essential Electromagnetic Compatibility and
Electric Safety requirements laid down in
Directives 2006/95/CE and 2004/108/CE
inasmuch as it was designed in conformity
with the provisions laid down in the following Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technology Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics –
Limits and methods of measurement)
• EN 60950-1 (Safety of information
equipment including electrical business
equipment)
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means
that used electrical and electronic products
shall NOT be mixed with unsorted municipal waste. For more detailed information
about recycling of this product, refer to the
instructions of your country for the disposal
of these products.
• Do not dispose of this equipment as
miscellaneous solid municipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European Directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equipment and the equipment can also be
handed over to a distributor at the moment of purchasing a new equivalent
type.
• The public administration and producers
of electrical and electronic equipment
are involved in facilitating the processes
of the re-use and recovery of waste electrical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning arrangements.
• Unauthorised disposal of waste electrical
and electronic equipment is punishable
by law with the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
MANUAL
For details on the commands,
refer to the manual with code 77200000001600
TABLE OF CONTENTS
1
INTRODUCTION
1.1
1.2
Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Explanatory notes used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
DESCRIPTION
2.1
2.2
2.3
2.4
2.5
2.6
2.7
Box content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device components: external views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Device components: internal views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3
INSTALLATION
3.1
3.2
3.3
3.4
3.5
Fastening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Paper reduction guides kit (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4
OPERATION
4.1
4.2
4.3
4.4
4.5
Adjusting paper width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Switch the device ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Opening cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Issuing ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5
CONFIGURATION
5.1 5.2
5.3
5.4
5.5
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Printer status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6
MAINTENANCE
6.1 Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.2 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6.3 Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7
7
SPECIFICATION
7.1 7.2 7.3 7.4
7.5
7.6 7.7
Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Character speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Ejector speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Power supply dimensions cod.963GE020000003 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Paper speciication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Character sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
8
CONSUMABLES
9 ACCESSORIES
9.1 Adapter cable for power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
9.2 Paper roll holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
9.3 “Shutter” device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
10 ALIGNMENT
10.1
10.2
10.3
10.4
Enable alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Alignment parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Printing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
11 TECHNICAL SERVICE
8
1
INTRODUCTION
1.1
Document structure
his document includes the following chapters:
1
INTRODUCTION
information about this document
2
DESCRIPTION
general description of device
3
INSTALLATION
information required for a correct installation of the device
4
OPERATION
information required to make the device operative
5 CONFIGURATION description of the coniguration parameters of the device
6
information for a correct periodic maintenance
MAINTENANCE
7 SPECIFICATION technical speciication for the device and its accessories
8
CONSUMABLES
description and installation of the available consumables for the device
9
ACCESSORIES
description and installation of the available accessories for the device
10 ALIGNMENT
information required for managing the paper alignment
11 TECHNICAL SERVICE
information required for contacting the technical service
1.2
Explanatory notes used in this manual
NOTE:
Gives important information or suggestions relative to the use of the device
ATTENTION:
Gives information that must be carefully followed to guard against damaging the
device
DANGER:
Gives information that must be carefully followed to guard against operator injury or
damage
9
10
2
DESCRIPTION
2.1
Box content
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Documentation (Short guide, installation instruction sheet)
2. Power supply cable
3. Device
1
2
3
• Open the device packaging.
• Take out the device.
• Take out the rest of the content.
• Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.
11
2.2
Device components: external views
1. Opening lever
7. Right cursor for paper input
2. Cutter
8. Paper input
3. Paper output
9. Left cursor for paper input
4. Status LED
10. Power supply port
5. LF LINE FEED key
11. USB port
6. FF FORM FEED key
12. RS232 serial port
2
1
3
12
11
10
12
9
4
8
5
7
6
2.3
Device components: internal views
1. Printing head
2. Paper out presence sensor
3. Roller ejector
4. Sensor for paper in presence
5. Sensor for black mark
6. Cutter
1
6
5
4
2
3
13
2.4
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
PC
14
SN
HW
2.5
Key functions: power up
POWER UP
LF
LF
FF
FF
Hold down
print the
SETUP report
Hold down
print the
FONT TEST
LF
LF
FF
FF
Fast push
skip the
SETUP MODE
Fast push
enter the
SETUP MODE
LF
LF
FF
FF
Fast push
next
parameter
Fast push
modify
selected parameter
15
2.6
Key functions: standby
STANDBY
LF
LF
FF
FF
Fast push
Advance the paper
(manual insertion)
16
Fast push
Advance the paper
(preset length)
2.7
Status messages
The Status LED indicates hardware status of device. Given in the table below are the various LED signals and the corresponding device status.
STATUS LED
DESCRIPTION
-
OFF
DEVICE OFF
GREEN
ON
DEVICE ON: NO ERROR
x1
RECEIVE DATA
x2
RECEPTION ERROR
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMAND NOT RECOGNIZED
x4
COMMAND RECEPTION TIME OUT
x2
HEADING OVER TEMPERATURE
x3
PAPER END
x4
PAPER JAM
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
x3
RAM ERROR
x4
EXTERNAL FLASH ERROR
x5
CUTTER ERROR
GREEN
COMMUNICATION
STATUS
YELLOW
RECOVERABLE
ERROR
RED
UNRECOVERABLE
ERROR
17
18
3
INSTALLATION
3.1
Fastening
The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel, use three M4 screws.
100 -0.5
+0.5
M4; n°3 thread
3 FIXING POINT (BOTTOM)
+0.5
+0.5
85.5 -0.5
9.5 -0.5
It’s very important to consider the screws length not to damage the internal components placed near the ixing holes (see following igure).
max 8
Section E-E
SP
Decive chassis
Fixing panel
Fixing screw
The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows:
L ≤ 8mm + Sp
For example, if panel thickness is 10mm (Sp = 10mm), the maximum length for screws will be 18mm.
19
Additionally, the panel must provide an opening for loop of paper that meets the following measures (in millimetres):
85.5
50
min. 89
50
19.5
min. 36
20
3.2
Collections
The following igures show the possible connections for the device.
Power supply
Power supply cable
(supplied)
PC
USB device
Standard USB cable
PC
serial device
Standard serial cable
ATTENTION:
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: If RS232 and USB connectors are inserted, communication port is USB.
21
3.3
Pinout
2
POWER SUPPLY
Male Molex connector series 5569 vertical (n° 39-30-1020)
1
1 +24 Vdc
J7
2 GND
ATTENTION:
Respect power supply polarity.
NOTE Power supply cable
The following igure shows the connector pinout of the power supply cable for device:
Female Molex connector
series 5557 (n.39-01-3022)
Power supply cable
2
1
2
1
USB INTERFACE
Female USB type B connector
3
J12
4
1 USB-VBUS
(in)
2 D-
(in/out)
3 D+
(in/out)
4 GND
SH1 SHIELD
SH2 SHIELD
22
PIN
Signal
1
Cable
color
Red
2
Black
GND
+24V
5
9
1
6
SERIAL INTERFACE
Female DB9 connector
1 DTR
(out)
When “1”, printer is fed
2 TX
(out)
During transmission, oscillates between “0” and “1” depending on data
3 RX
(in)
During reception, oscillates between “0” and “1” depending on data
(out)
When “1”, printer is fed
(out)
When “1”, printer is ready to receive data
4 n.c.
J11
5 GND
6 DTR
7 n.c.
8 RTS-O
9 +5VO
NOTES
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3 Vdc and +15
Vdc and logic value “1” corresponds to a voltage level of between -3 Vdc and -15 Vdc.
1
2
3
4
5
6
7
8
9
DEVICE
DCD
RXD
TXD
SIGNAL GND
DSR
CTS
1
2
3
4
5
6
7
8
9
DB9
DB9
DEVICE > PC connection
Use an RS232 serial cable to connect the printer to a personal computer. The following picture shows an example of
connection between the device and a personal computer using a 9 pin serial connector.
PC
When use a serial cable, we recommend the installation of a ferrite core on the serial cable..
23
3.4
Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
DESCRIPTION
INSTALLATION PROCEDURE
Driver for Windows XP
Driver for Windows VISTA (32/64bit)
Driver for Windows 7 (32/64bit)
Windows
Driver for Windows 8 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Driver for Windows 8.1 (32/64bit)
Driver for Opos
Follow the instruction get back on the
README.TXT ile. You can ind it in the
software package downloaded in advance.
Linux
Windows /
Linux
Android
iOS
Driver for JavaPOS
Library for CustomAndroidAPI
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
Library for CustomiOSApi
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTE:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.
24
Extract the zipped folder to
the destination path desired.
3.5
Paper reduction guides kit (optional)
The printer includes a kit for the reduction of paper width up to 45mm. The kit includes the reductions for both the left paper
guide and the right paper guide.
With both the guides assembled, do not go below 45mm wide paper: below this value, the sensor the sensor can not detect
the paper presence.
To assemble the reductions refer to the following igure.
minimum paper width 45mm
25
26
4
OPERATION
4.1
Adjusting paper width
Paper width may be adjusted from 60mm to 82.5mm using the right (Dx) and Left (Sx) slides located at the paper infeed
opening.
Move the right and left slides to adjust the paper width (see following igure). Below the right slide there are four point of reference for paper width (60, 70, 80 and 82.5mm).
NOTE:
To use the paper reduction kit (optional) see previous paragraph.
27
4.2
Switch the device ON
1
Power supply cable
EXTERNAL POWER SUPPLY
(OPTIONAL)
Connect the power supply cable
to an external power supply unit.
2
IN DC 24V
2A
Connect the power
Connect the power supply cable to the device.
Use the type of electrical power supplyindicated on the label.The green status LED turn on and the devicev is ready.
28
4.3
Opening cover
1
Push the release lever
in the direction shown in the figure.
2
Open the
device cover.
29
4.4
Loading the paper roll
At every change of paper, check inside the device. To change the paper proceed as follows.
1
3
VROOM
Adjust the paper width
(see previous paragraphs).
2
Insert the paper into the input mouth so that it unrolls
correctly. Be sure that the paper is
correctly positioned into paper guides.
30
Wait until the paper is
automatically loaded.
The following igure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support.
The direction of the paper will always form a maximum angle of 90 ° or -90 ° with the insertion plane of paper inside the
printer.
90°
-90°
31
4.5
Issuing ticket
The device allows you to choose between different operating modes for the issuance of printed tickets.
The operating modes shown in the following images, depend on the settings of the coniguration parameters and commands sent to the device.
NOTE: To enable this issuing mode, you need to correctly set the operation mode of the ejector with the command 0x1D
0x65 (see Commands Manual) and the setup parameter “Automatic Ejecting” (see chapter 5 of this manual).
“PRESENT/EJECT” model
1
For the minimum and maximum length of the ticket refer to"Paper specifications". The ticket
presentation will be performed in this way:
TICKET LENGTH
from 70mm to 80mm
from 80mm to 220mm
PRESENTATION
10mm
from 10mm to 30mm (set from command)
Printing head
The device starts the ticket printing.
32
Paper input
2
Ejector rollers
Cutter
Ejector
duct
The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is
collected into the ejection canal while the device continues printing.
3
Ejector rollers
Cutter
Ejection
duct
When printing ends, the device cuts the ticket printed.
33
4
Paper output
Ejector rollers
Ticket
presented
The device presents a portion of the ticket printed on the paper mouth.
5
The ticket is waiting on the paper mouth for a preset period of time.
34
6
Paper output
Ejector rollers
Ticket ejector
The device directly ejects the ticket.
35
“PRESENT/RETRACT” model
NOTE: To enable this issuing mode, you need to correctly set the operation mode of the ejector with the command 0x1D
0x65 (see Commands Manual) and the setup parameter "Paper Retracting" (see chapter 5 of this manual).
1
For the minimum and maximum length of the ticket refer to"Paper specifications". The ticket
presentation will be performed in this way:
TICKET LENGTH
from 70mm to 80mm
from 80mm to 220mm
PRESENTATION
10mm
from 10mm to 30mm (set from command)
Printing head
The device starts the ticket printing.
36
Paper input
2
Ejector rollers
Cutter
Ejector
duct
The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is
collected into the ejection canal while the device continues printing.
3
Ejector rollers
Cutter
Ejection
duct
When printing ends, the device cuts the ticket printed.
37
4
Paper output
Ejector rollers
Ticket
presented
The device presents a portion of the ticket printed on the paper mouth.
5
The ticket is waiting on the paper mouth for a preset period of time.
38
6
Ejector rollers
Ticket
withdrew
Ejector
duct
The device retracts and collects the ticket from the mouth paper
39
40
5
CONFIGURATION
5.1
Coniguration mode
To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows.
1
LINE FEED
KEY
(hold down)
STATUS
LINE FEED
LF
FF
+
FORM FEED
RS232
Vin
POWER SUPPLY
During power-up, hold down the LINE FEED key
while the wiring is plugged into the power supply connector of the printer.
2
PRINTER SETUP
The device prints a SETUP report.
41
3
FORM FEED
KEY
(fast push)
STATUS
LINE FEED
LF
FF
FORM FEED
RS232
Vin
Press the FORM FEED key to enter the configuration mode.
4
PRINTER SETUP
Proceed with the configuration by using the keys according the functions printed on paper.
42
5.2
Setup report
The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs.
PRINTER NAME and
FIRMWARE RELEASE
<device name>
SCODE. <code>
-
rel 1.00
FCODE. <code>
rel 1.00
-
PRINTER SETUP
PRINTER STATUS
PRINTER PARAMETERS
KEYS FUNCTIONS
INTERFACE ...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
HEAD VOLTAGE [V]
= 24.01
HEAD TEMPERATURE [°C]
= 23
PAPER PRINTED [cm]
= 4695
CUT COUNTER
= 263
RETRAC COUNTER
= 0
FPD
= 0
POWER ON COUNTER
= 12
PRINTING HEAD TYPE
= T80
RS232 Baud Rate .....................:
RS232 Data Length ...................:
RS232 Parity .............................:
RS232 Handshaking .................:
Busy Condition ..........................:
USB Address Number ...............:
Autofeed ....................................:
Print Mode .................................:
Chars / inch ...............................:
Speed / Quality..........................:
Paper Retracting .......................:
Notch Alignment ........................:
Notch Threshold ........................:
Notch Distance [mm] .................:
Current ......................................:
Left Margin Offset ......................:
Right Spacer. .............................:
Font Type...................................:
Code Table [num] ......................:
Print Density..............................:
19200 bps
8 bits/chr
None
Xon/Xoff
RcFull
0
CR Disabled
Normal
A=15 B=20 cpi
Normal
Disabled
Enabled
1.98V
+ 00
Normal
0
None
International
00
0%
[FF] key to enter setup
[LF] key to skip setup
43
5.3
Printer status
The printer operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:
44
INTERFACE
interface present
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EEPROM TEST
OK appears if functioning and NOT OK if faulty
CUTTER TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
PAPER PRINTED
centimetres of paper printed
CUT COUNTER
number of cuts made
RETRACT COUNTER
number of “retracts” made
FPD
number presentations failed
POWER ON COUNTER
number of power-ups made
PRINTING HEAD TYPE
print head model
5.4
Printer parameters
This printer allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the printer has been turned off and they are stored in non-volatile memory.
RS232 BAUD RATE
Communication speed of the serial interface:
1200
2400
4800
RS232 DATA LENGTH
9600
19200 D
38400
57600
115200
Number of bit used for characters encoding:
7 bits/char
8 bits/char D
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
RS232 HANDSHAKING
Handshaking:
XON/XOFF D = software handshaking
Hardware =
hardware handshaking (CTS/RTS)
BUSY CONDITION
Activation mode for Busy signal:
RXFull D =
Busy signal is activated when the buffer is full
OffLine/ RXFull = Busy signal is activated when the printer is both in OffLine status and
the buffer is full
NOTE: Parameter valid only with serial interface; using this parameter, it is possible to select whether the Busy signal is activated when the printer is both in Off Line status and the buffer is full or only if the reception buffer is full.
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of more than a USB device connected with the same PC):
0D
1
2
3
4
5
6
7
8
9
NOTE: This parameter is used to identify univocally the USB printer by a numerical address code, if on the PC
are connected two printers that are the same models.
AUTOFEED
Setting of the Carriage Return character:
CR disabled D = Carriage Return disabled
CR enabled = Carriage Return enabled
45
PRINT MODE
Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
CHARS / INCH
Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi D
A = 20 cpi, B = 15 cpi
NOTE: CPI = Characters Per Inch)
SPEED / QUALITY
Setting of printing speed and printing quality:
High Quality
Normal D
High Speed
PAPER RETRACTING
Setting of the “retract” function of the paper, with paper presence on ejector during
power-up:
Disabled D = “retract” function disabled
Enabled =
“retract” function enabled
NOTE: During power-up, if paper is present on the ejector and if this parameter is set to “Enabled”, the printer
will retract the paper. Otherwise, if the parameter is set to “Disabled”, the printer will eject the paper.
NOTCH ALIGNMENT
Alignment management:
Disabled D =
Enabled =
NOTCH THRESHOLD
the black mark alignment is not performed
the black mark alignment is performed
Threshold value (in percent) for the recognition of the presence of black mark by the
black mark sensor:
0.33
0.66
0.99
1.32
1.65
1.98 D
2.31
2.64
2.97
NOTE: If the “Notch Alignment” parameter is disabled, this parameter is not printed.
46
NOTCH DISTANCE
“Notch Distance” is the minimum distance (in mm) between the upper edge of ticket and
the black mark.
The numeric value of the distance is made up with the following four parameters for the
setting of three digits (two for the integer part of the number and one for the decimal part)
and of the sign:
Setting the digit for tens:
NOTCH DISTANCE [mm x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units:
NOTCH DISTANCE [mm x 1]
0D
1
2
3
4
5
6
7
8
9
NOTES:
For example, to set the black mark distance to 15 mm, modify the parameters as follows:
Notch Distance [mm x 10] = 1
Notch Distance [mm x 1] = 5
If the “Notch Alignment” parameter is disabled, the parameters for the “Notch Distance” are not printed.
In Setup mode, it is possible to set the black mark distance using a values range from 0mm to 39mm. The
maximum distance accepted is 32mm, so even if values from 33mm to 39mm are inserted, the distance
remains 32mm.
CURRENT
Setting of the current consumption:
Low
High
Normal D
LEFT MARGIN OFFSET
Reserved
RIGHT SPACER
Reserved
FONT TYPE
Setting of the Font Type:
International D
Chinese GB18030
Korean PC949
=
=
=
Enables the use of font tables to 256 characters
Enables the use of the Chinese extended font GB18030-2000
Enables the use of the Korean extended font PC949
NOTE: When the Chinese and Korean font is enabled, the selection of the character code table is suspended
(parameter “CODE TABLE”). When the Chinese and Korean fonts is disabled, it returns the character code
table previously in use (parameter “CODE TABLE”).
47
CODE TABLE [num]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units::
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTE:
See the paragraph 7.7 to learn about the character tables corresponding to the identiication numbers set with this parameter.
The character tables set with this parameter are the same set with the command 0x1B 0x74 (refer to the
Commands Manual of the device).
PRINT DENSITY
Adjusting the printing density:
-25%
-12%
0D
+12%
+25%
48
5.5
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the ticket shows the hexadecimal value and the ASCII codes (if the characters
are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
49
50
6
MAINTENANCE
6.1
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printhead
Use isopropyl alcohol
Rollers
Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Cutter
Use compressed air
Cutter compartment
Use compressed air or tweezers
Paper path
Use compressed air or tweezers
Sensors
Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
51
6.2
Cleaning
For periodic cleaning of the device, see the instructions below
Sensors
Paper path
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.3)
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the device sensors
by using compressed air.
52
Disconnect the power supply cable and
open the device cover (see par. 4.3)
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Remove any scraps of paper and the accumulated
paper dust on the paper mouths, on the printing roller,
on the cutter and on the area around the sensors.
Printhead
Rollers
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.3)
2
Disconnect the power supply cable and open
the frontal cover of the device (see par. 4.3)
2
ISOPROPYL ALCOHOL
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ON
Clean the printing head by using
a non-abrasive cloth moistened with isopropyl
Clean the dragging roller
and the ejector roller by using
a non-abrasive cloth moistened with isopropyl.
53
Case
Cutter
1
1
Disconnect the
power supply cable
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
To clean the device,
use compressed air or a soft cloth
54
Disconnect the power supply cable and
open the device cover (see par. 4.3)
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the cutter by
using compressed air
6.3
Upgrade irmware
9. Select the serial communication port (ex. COM1):
WARNING: During communication between PC and
device for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the
power supply of the devices not to endanger the proper
functioning of the machine.
NOTES:
The latest irmware of the device is available in the download area of the web site www.custom.biz
Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the
web site www.custom.biz.
Select the system communication port
Available port
OK
COM1
Firmware rel.:COM2None
COM3
Hardware rel.:COM4None
COM5
PSW Version :
None
COM6
File [*.cfg] :
None
Printer type:
None
Cancel
Select port:
None
Selected port
COM1
File (*.psw):
C:\<device>.PSW
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
Update via serial interface
Port config:
No upgrade thread active...
Communication port not init
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see par.2.4).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the DOWNLOAD area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a serial cable (see
paragraph 3.2).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
10. Detecting and setting of the parameters necessary for
serial communication are performed automatically and
then updating begins.
11. After a few minutes a message on the screen warns
that the update is completed.
Upgrade OK
Upgrade succesfully completed.
OK
12. Print a new SETUP report to verify the new irmware release (see chapter 5).
File (*.psw):
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
55
9. Select item USB and then select the USB device among
those proposed (e.g. device1):
Update via USB interface
ATTENTION:
Only during the irmware update, the connection between PC and device must be direct, without the use of HUB
device.
Only during the irmware update, do not connect or disconnect other USB devices.
NOTE: For communication via USB you must install on
PC the deice driver available in the DOWNLOAD area
of the web site www.custom.biz.
Select Printer
<device1>
<device2>
<device3>
<device4>
<device5>
Selected Printer
<device1>
OK
Port filtering...
Cancel
USB
Select the system communication port
Proceed as follows:
Available port
OK
COM4
1. Write down the product code (14 digits) printed on the
product label (see par.2.4).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the DOWNLOAD area.
Firmware rel.:COM5None
COM6
Hardware rel.:COM7None
COM9
PSW Version :
None
USB
File [*.cfg] :
None
Printer type:
None
Cancel
Select port:
None
Selected port
USB
File (*.psw):
C:\<device1>.PSW
Select (*.psw):
Begin upgrade
3. Print the SETUP report (see chapter 5).
Data flush status...
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
Upgrade status:
paragraph 3.2).
Port config:
No upgrade thread active...
Communication port not init
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
10. After a few minutes a message on the screen warns
that the update is completed.
Upgrade OK
File (*.psw):
Upgrade succesfully completed.
Select (*.psw):
Begin upgrade
OK
Data flush status...
Upgrade status:
No upgrade thread active...
56
Port config:
Communication port not init
11. Print a new SETUP report to verify the new irmware release (see chapter 5).
7
SPECIFICATION
7.1
Hardware speciications
GENERAL
Sensor
Emulations
Printing driver
Printing head temperature, black mark presence, paper presence,
paper presence on output, printing unit open,
(near paper end on external paper roll holder optional)
CUSTOM/POS
Windows XP
VISTA (32/64bit)
Windows 7 (32/64bit)
Windows 8 (32/64bit)
Windows 8.1 (32/64bit)
Opos
Linux
JavaPOS
Android
iOS
INTERFACES
RS232 serial connector
USB connector SB
from 1200 to 115200 bps
12 Mbit/sec
MEMORIES
Flash memory
384 Kbytes
Receive buffer
16 Kbytes
Graphic memory
2 logos of 608 x 862 (for 80/82.5mm paper width)
PRINTER
Resolution
203 DPI (8 dot/mm)
Printing method
thermal, ixed head
Printing mode
Printing format
Character fonts
normal, 90°, 180°, 270°
height/width from 1 to 8, bold, reverse, underlined, italic
54 character code tables (see par. 7.7)
Extended chinese GB18030-2000, Korean PC949
57
Printable barcode formats
UPCA, UPCE, EAN13, EAN8,
CODE39, ITF, CODABAR, CODE93,
CODE128, CODE32,
PDF417, QRCODE
High quality = 80mm/sec
Normal = 180mm/sec
High speed = 220mm/sec
Printing speed
PAPER
Type of paper
Thermal rolls, thermal side on outside of roll
Paper width (1)
from 60mm to 82.5mm
Paper weight
from 58g/m2 to 110g/m2
Recommended types of paper (2)
External roll diameter
(3)
KANZAN KF50, KP460 and KP390
MITSUBISHI PF5075, TL4000 and TF1067
max 180mm (4)
upper ixing : max 150mm (5)
rear or lower ixing : max 180mm (5)
Internal roll core diameter
25mm
Core type
Cardboard or plastic
ELECTRICAL SPECIFICATIONS
Power supply
24 Vdc ±10% (optional external power supply)
Medium consumption (6)
2A
Typical consumption (7) (8)
1A
Stand-by consumption (6)
0.04 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL)
Power supply voltage
Frequence
from 100Vac to 240Vac
from 50Hz to 60Hz
Current (output)
2.5 A
Power
60 W
58
ENVIRONMENTAL CONDITIONS
Operating temperature
from -20°C to +70°C ±10%
Relative humidity
from 10% to 80% Rh
Storage temperature
from -20 °C to 70 °C
Storage relative humidity
from 10% to 90% Rh
NOTES:
(1)
: For ticket width = 60mm do not exceed a max length of 250mm.
(2)
: For paper from 90g/m2 to 110g/m2 enable the dispenser continuous mode with command (0x1D 0x65, see Command
Reference).
(3)
: It is recommended to use an external shock absorber for rolls with a diameter higher than or equal to 100mm.
(4)
: Referred to model without paper holder support.
(5)
: Referred to model with paper holder support.
(6)
: Referred to the UL measurements (High speed, Density = 50% dot on, Print density = +25%, Current = Normal).
(7)
: Referred to “Normal” value for “Current” parameter (see Printer Setup).
(8)
: Referred to a standard CUSTOM receipt (L = 10cm, Density = 12.5% dots on.
59
7.2
Character speciications
Character set
Character density
3
11 cpi
15 cpi
20 cpi
33
43
60
Chars / sec
2251
2895
4053
Lines / sec
66
66
66
2.25 x 3
1.75 x 3
1.25 x 3
Number of columns
Characters (L x H mm)-Normal
NOTE: Theoretical values.
7.3
Ejector speciications
“Retracting” function
“Ejecting” function
Ticket length
Ticket presentation
from 70mm to 80mm
10mm
from 80mm to 220mm
from10mm to 30mm (1)
Ticket length
Ticket presentation
from 70mm to 80mm
10mm
from 80mm to 350mm (2)
from 10mm to 30mm (1)
NOTES:
(1): Maximum length recommended to guarantee the printer eficiency.
(2): Maximum ticket length recommended to guarantee the device eficiency.
60
7.4
Device dimensions
Standard model
Length
149.5mm
Height
121.2mm
Width
123.5mm
Weight
1600 g
123.5
70.5
52.9
45.5
8.1
121.2
NOTE:
Dimensions refers to the device without paper roll.
All the dimensions shown in following igures are in millimetres.
125.5
110
95
83 maximum usefu
149.5
61
Standard model with roll holder bracket
Length
Upper positions: 160.7mm
Rear positions: 306.2mm
Lower positions: 160.7mm
Height
Upper positions: 292.1mm
Rear positions: 189.4mm
Lower positions: 313.2mm
Width
123.5mm
Weight
1874g
NOTES:
Above dimensions refer to devices without paper roll.
All the dimensions shown in following igures are in millimetres.
160.7
xØ
Ma
71
Max
0
Ø18
292.1
61.8
0
15
24
180
192
Ma
xØ
160.7
306.2
62
17.3
70.5
52.9
45.5
8.1
121.2
189.4
5.5
Model with “Shutter”
Length
163.5mm
Height
121.2mm
Width
123.5mm
Weight
1600 g
83 max utile
125.5
19.5
38
110
114.5
95
123.5
70.5
45.5
52.2
9.5
121.2
NOTES:
Dimensions refer to devices without paper roll.
All the dimensions shown in following igures are in millimetres.
63
7.5
Power supply dimensions cod.963GE020000003 (optional)
Length
127mm
Height
35.5mm
Width
56mm
35,5
NOTE:
All the dimensions shown in following igures are in millimetres.
AC INLET
56
N.C
2 1
3
GND
127
DC OUTPUT WIRE
64
+24V
7.6
Paper speciication
The following image shows the placement of the black mark on the non-thermal side of paper.
For more information about the use of paper with black mark see chapter 10.
+0.5
26 -0.5
+1
min 70 / max 220*
min 9 0
NON-THERMAL SIDE
50
+1
*For lengths over 220mm,
be sure to leave adequate
space for the paper loop below
PAPER WIDTH from 60 to 82.5
NOTE:
All the dimensions shown in following igures are in millimetres.
65
7.7
Character sets
The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the
device.
To know the coding tables actually present on the device, you need to print the font test (see par.2.5).
You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code
Table” and the “Chars / Inch” parameters during the Setup procedure (see par.5.4).
The following is the full list of coding tables that can be installed on the device.
<CodeTable>
66
Coding table
0
PC437 - U.S.A., Standard Europe
1
Katakana
2
PC850 - Multilingual
3
PC860 - Portuguese
4
PC863 - Canadian/French
5
PC865 - Nordic
11
PC851 - Greek
on request
12
PC853 - Turkish
on request
13
PC857 - Turkish
on request
14
PC737 - Greek
on request
15
ISO8859-7 - Greek
on request
16
WPC1252
17
PC866 - Cyrillic 2
18
PC852 - Latin 2
19
PC858 with Euro symbol in position 213
20
KU42 - Thai
on request
21
TIS11 - Thai
on request
26
TIS18 - Thai
on request
30
TCVN_3 - Vientamese
on request
31
TCVN_3 - Vientamese
on request
32
PC720 - Arabic
on request
33
WPC775 - Baltic Rim
on request
34
PC855 - Cyrillic
on request
on request
<CodeTable>
Coding table
35
PC861 - Icelandic
on request
36
PC862 - Hebrew
37
PC864 - Arabic
38
PC869 - Greek
on request
39
ISO8859-2 - Latin 2
on request
40
ISO8859-15 - Latin 9
on request
41
PC1098 - Farci
on request
42
PC1118 - Lithuanian
on request
43
PC1119 - Lithuanian
on request
44
PC1125 - Ukranian
on request
45
WPC1250 - Latin 2
46
WPC1251 - Cyrillic
47
WPC1253 - Greek
48
WPC1254 - Turkish
49
WPC1255 - Hebrew
50
WPC1256 - Arabic
51
WPC1257 - Baltic Rim
52
WPC1258 - Vientamese
53
KZ1048 - Kazakhstan
255
Space page
on request
67
68
8
CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION
CODE
67300000000395
THERMAL PAPER ROLL WITH BACK SIDE PRE-PRINTED
weight = 58g/m2
width = 80mm
Ø external = 48mm
Ø core = 25mm
67300000000380
THERMAL PAPER ROLL
weight = 58g/m2
width = 80mm
Ø external = 130mm
Ø core = 25mm
69
70
9
ACCESSORIES
The following table shows the list of available accessories for device:
DESCRIPTION
CODE
963GE020000003
POWER SUPPLY
(for technical speciications, see the paragraph 7.1)
ADAPTER CABLE FOR POWER SUPPLY
26900000000005
(see the paragraph 9.1)
974DW010000318
PAPER ROLL HOLDER WITH
NEAR PAPER END SENSOR
to assemble on the right side of the device
(see the paragraph 9.2)
976DX010000001
“SHUTTER” DEVICE KIT
(see the paragraph 9.3)
71
9.1
Adapter cable for power supply
For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device
to the external power supply unit (cod. 963GE020000003 - optional).
Assembly instructions
Connect the adapter cable to the power supply unit as follows:
72
9.2
Paper roll holder
A paper roll holder kit (cod.974DW010000318) is available for the device to make it possible to use larger-width rolls of
paper (max. Ø150 mm).
The paper roll holder can be only assembled on the right side of the device as shown in the following igures.
The kit includes (see igure):
1. Instruction sheet
2. Tie for roll blocking
3. No. 4 fastening screws
4. Paper holder support with near paper end sensor and regulating system for paper width
1
2
3
4
73
9.3
“Shutter” device
A “shutter” device (cod.976DX010000001) is available for the machine. This device prevents the insertion of paper or foreign
objects into the outlet of the paper.
The kit includes (see igure):
1. Instruction sheet
2. “Shutter” group
1
2
74
10
ALIGNMENT
The device is provided with sensors for the use of alignment black mark in order to handle rolls of tickets with pre-printed
ields and a ixed length.
All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, considering that the light is relected by the white paper and absorbed by the black mark. The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
75
10.1
Enable alignment
Device is provided with one mobile sensor facing the non-thermal side of paper.
To guarantee the alignment, you must enable the parameter “Notch Alignment” during the Setup procedure (see chapter 5)
SENSOR
USED
(see following
igures)
VALUE OF THE
“NOTCH ALIGNAMENT”
PARAMETER
USING MODE
OF SENSOR
BLACK MARK TYPE
-
Disabled
-
Alignment disabled
1
Enable
Relection
Black mark printed on the
non-thermal side of paper
BLACK
MARK
76
Paper with black mark
In standard model, the detection of black mark is performed on the non-thermal side of paper by the ixed sensor.
direction
of paper
feed
BACK
MARK
NON THERMAL
SIDE
77
10.2
Calibration
The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of
whiteness of the paper used and the degree of black of the mark printed on paper.
The device automatically performs the self-calibration during the Setup procedure only if the “Notch Alignment” parameter
is set to “Enabled” value (see chapter 5).
When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value
(numeric and as a percentage) of the “Threshold White” parameter that indicates the power-up level of the sensor emitting
side (the value ranges from 0V to 5V):
Autosetting Notch : OK
Threshold White : 1.9V [39%]
The “Autosetting Notch” parameter indicates the result of the self-calibration procedure; OK will appear if it has been successful, NOT OK will appear if the procedure has failed.
After the printing of the procedure result, the device offers the execution of the function of paper characterization “Characterize Paper” and the change of the “Notch Threshold” parameter which represents the detection threshold of the black mark.
Choosing the “Yes” value for the “Characterize Paper” parameter, the device prints a graphic representation (see following
igures) of the outgoing voltage of the alignment sensor (expressed as a percentage) and the “Notch Threshold” value.
This graphic representation is useful to set the most suitable value to assign to the “Notch Threshold” parameter and then
to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations
around zero.
The following igure shows an example of paper with the non-thermal paper printed with black marks: the outgoing voltage is constant while passing the white paper between two black marks and presents a peak at each black mark.
In this case, the optimal value for the “Notch Threshold” parameter is placed about half of the peak.
NON-THERMAL SIDE
Peak
THERMAL SIDE
“Notch/B.Mark
Threshold”
78
The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents
a peak at each black mark and presents some “noise” at each barcode.
In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and
the maximum value of the “noise”.
NON-THERMAL SIDE
Peak
THERMAL SIDE
“Notch/B.Mark
Threshold”
Noise
If the maximum value of “noise” read by the sensor is very close to the peak value, it might be dificult to place the value of the “Notch/B.Mark Threshold” at an intermediate point. In these cases, it is mandatory that the portion of paper between the
point of printing end and the front black mark is completely white (no graphics). In this way, the only next graphic detected
by the sensor for alignment after the printing end will be the black mark.
79
10.3
Alignment parameters
The “alignment point” is deined as the position inside the ticket to use for the black mark alignment.
The distance between the black mark edge and the alignment point is deined as “Notch Distance”.
“Notch/Distance” value varies from 0mm minimum and 32mm maximum.
If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the black mark.
Alignment
point:
notch front
Alignment
point
PRINTING DIRECTION
“Notch Distance”
0
80
The following igure shows a section of the device with the paper path and the distances between the alignment sensors, the printing head and the cutter (cutting line), where:
A = 11.9mm = distance between the cutting line and the printing line on paper
B = 28.5mm = distance between the the printing line and the mobile alignment sensors.
A
B
To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Distance” parameter.
For example, to set a black mark distance of 15mm between the black mark and the alignment point, the parameters must
be set on the following values:
Notch Distance [mm x 10]
Notch Distance [mm x 1]
:1
:5
The “Notch Distance” parameter, may be modiied as follows:
• during the Setup procedure of the device (see chapter 5)
• by using the 0x1D 0xE7 command (for more details, refer to the Commands Manual)
• by driver.
81
10.4
Printing area
In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless
for the next alignment), it is important to well calibrate:
• • the length of the printing area of ticket according to the inter-black mark distance;
the value for the paper recovery after a cut (if present).
The following igure shows an example of tickets with “Notch Distance” set to 0:
Cutting line
Printing line
Cutting line
Printing line
PRINTING DIRECTION
PRINTED
AREA
A
H
D
A
L
“Non-printable area” generated from:
“Distance between cutter/printing head” - “Value for the paper recovery after a cut”
where:
“Distance between printhead and cutter” = 11.9mm (ixed distance)
“Value for the paper recovery after a cut” = 0mm,
H Distance between the irst and the last print line, called “Height of the printing area”.
L
Distance between an edge of the black mark and the next one, called “Inter-notch distance”.
D
Automatic feed for alignment at the next black mark.
To use all the black marks on the paper, you must comply with the following equation:
H + A ≤ L
The height of the printing area H can be increased to make no progress on alignment D but no further.
82
11
TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Customer Service Department:
[email protected]
Write down the data printed
on the product label (see par.2.4).
(worldwide)
or
[email protected]
2
(specific for North/South American customers)
FW
Send an e-mail to the Technical Service,
with the data collected.
VKP80 II SX
SCODE. <code>
-
rel 1.00
FCODE. <code>
rel 1.00
-
PRINTER SETUP
INTERFCE.............................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
= 24.01
HEAD TEMPERATURE
= 24
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release.
83
Part Number : 76200000005800 Rev.1.05
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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