user manual
USER MANUAL
Payment terminal
Verifone VX690
INDEX:
1. BEFORE USE
1.1 Important
1.2 Terminal Structure 1.3 Terminal start-up and shutdown 1.4 Technical data
1.5 Connecting cables 1.6 SIM-card
1.7 Touchscreen 1.8 Using the menus
1.9 Letters and special characters
1.10 Contrast
1.11 Replacing paper roll
1.12 Testing the connection 1.13 PA-DSS Standard
1.14 Base Station and Bluetooth
3
4
4
5
6
7
8
8
9
9
10
10
11
12
2. SETTINGS
2.1 Terminal Settings
2.2 Print out Parameters
2.3 Batch Time
2.4 Cashier Number
2.5 Time and Date
2.6 Fixed IP-Addresses
2.7 WIFI settings
2.8 Power Save Mode
2.9 Sounds
2.10 Audit Log IP
14
14
14
15
15
15
16
16
17
17
3. DOWNLOADS
3.1 Application downloads
3.2 Downloading parameters
18
18
4. DAILY USE
4.1 Transactions
4.1.1 Chip card transactions 4.1.2 Swipe card transactions 4.1.3 Contactless card transactions
4.1.4 Reversal 4.1.5 External reversal 1
19
19
20
21
22
22
4.1.6 Manual entry 4.1.7 Receipt copy 4.1.8 Refund 4.1.9 Cash back 4.2 Online transactions 4.2.1 General information on online transactions 4.2.2 Online batch 4.2.3 Verifone reporting 4.3 Reports and bank connection 4.3.1 Print batch 4.3.2 Monthly report 4.3.3 Send Batch 4.3.4 Blacklist 4.3.5 Issue report 4.3.6 Issue acknowledgment 4.3.7 Report explanations 4.4 Authorization notifications 23
23
24
24
25
25
25
26
26
26
27
28
38
39
30
31
32
5.SPECIAL FUNCTIONS
5.1 Cash receipt 5.2 Extra amount 5.3 VAT 5.4 Mandatory authorization 5.5 Invoice 5.6 Preauthorization 5.6.1 New preauthorization 5.6.2 Ending the preauthorization
5.6.3 Free reference 5.7 Multi cashier version 35
35
36
36
36
37
37
37
40
40
6. EXTRA VERSIONS
6.1 Multiuser version 6.2 Product version 41
42
7. TROUBLE SHOOTING
7.1 Notifications on the screen 7.2 Notifications on the receipt 7.3 Other exceptions
7.4 Service
46
47
47
48
2
1. BEFORE USE
1.1 Important
1. BEFORE USE
1.2 Terminal Structure
NOTE! If these instructions are not followed and the terminal is
damaged it will void the warranty!
•
•
•
•
•
•
•
•
•
•
•
Protect the power cord. If it is damaged it can not to be used anymore.
The terminal is not waterproof or dustproof, and is intended for indoor
use only.
The warranty of the terminal will void if it is exposed to water or dust.
Do not use the terminal next to water or moist areas.
Do not use below 0°C degrees.
Never place anything inside the chip slot or connection ports that are not
meant there. This might seriously damage the terminal.
If the terminal is damaged contact our maintenance service. Never try to
fix the terminal by yourself.
Use only appropriate paper with the terminal’s printer. Poor quality paper
can jam the printer and create excessive paper dust.
Never use thinner, trichloroethylene, or ketone-based solvents- they
may cause deterioration of plastic or rubber parts. Do not spray cleaners
or other solutions directly onto the keypad.
Disconnecting the power during a transaction may cause transaction
data files not yet stored in terminal memory to be lost.
The terminals Li-ion –battery is hazardous waste. Do not dispose the
battery with combustible wastes. The battery should be recycled with
other hazardous wastes or delivered to the terminal supplier for disposal.
1.3 Terminal start-up and shutdown
The terminal is switched on by pressing the Enter key for a while or by connecting it to the power cord. To shut down the terminal press the Cancel key
until the terminal shuts down.
NOTE! The terminal will not shutdown if the power cord is connected.
3
4
1. BEFORE USE
1. BEFORE USE
1.4 Technical data
Processor:
Operating System:
Display:
Memory:
Connections:
Printer:
Readers:
Contactless:
Ports:
features: Connectivity:
Security:
Battery:
Size:
Environmental:
5
1.5 Connecting cables
400 MHz | ARM11 32-bit RISC
Verix OS
3.5” QVGA | capacitive touch screen
192MB (128MB Flash, 64MB SDRAM)
HSPA+ 3G radio | 5GHz Wi-Fi & 2.4 GHz
Wi-Fi | Bluetooth 4.0
30 lps | paper roll width 57mm, diameter 40 mm
Triple track MSR | landed smart card
ISO14443 A&B | MiFare | ISO18092 |
EMVCo L1 certification
Micro USB | integrated charging
Other standard
2 SAM slots | dual SIM | GPS |
embedded audio
GPRS, 3G, WLAN, Bluetooth
PCI 3.0
3,7 V DC | 2450 mAh
Terminal: 167mm L x 78mm W x 55mm H;
372g weight | Base Station: 143mm L x
86mm W x 43mm H; 157g weight
0º to 50º C operating temperature | -20º to
60º C storing temperature | 5% to 90% relative humidity, non-condensing
Plug the power cord into the Micro USB port.
6
1. BEFORE USE
1. BEFORE USE
1.6 SIM-card
1.7 Touchscreen
1 Turn off the terminal.
2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches.
3. Remove the back cover of the unit.
4 Lift the battery pack to expose the SIM slots.
5. Carefully slide SIM card into the slot until fully inserted, as shown on the image.
6. Put in place the battery and back cover.
The terminal has a touchscreen, which allows selecting menus directly from
the screen. Enter- and cancel-functions can be selected directly from the
screen or by pressing the particular key.
Terminals which use 3G-connection have a SIM-card. Before inserting the
SIM-card inside the terminal, disable the PIN-code query. The SIM-card operator’s APN information is inserted to the GPRS APN menu in the terminal.
The APN information is set to INTERNET by default, change this if needed.
NOTE! You need daily password to change the APN setting. Please contact
our Help Desk or get it from our Reporting service.
1.8 Using the menus
To see the terminal’s various settings and functions, press the desired menu
icon from the screen. To scroll inside the menu’s press the arrow keys from
the screen, or numbers 1 and 3 from the keypad. To select a particular
function or setting, press its text field from the screen. A function is selected
by pressing the enter key from the screen or from the keypad. To view the
previous display, press the cancel key from the screen or from the keypad.
To get to the main screen, press the cancel key several times. When selecting Reports or Settings the terminal asks to press enter.
7
8
1. BEFORE USE
1.9 Letters and special characters
1. BEFORE USE
1.11 Replacing paper roll
To insert letters and special characters press the number with the desired
character until the appropriate character appears. To switch capital letters
into lower case letters, press the arrow up icon from the screen.
1= Q Z .
2= A B C
3= D E F
4= G H I
5= J K L
6= M N O
7= P R S
8= T U V
9= W X Y
0= - space +
*= , ‘ “
#= ! : ; @ = & / \ % $ _
1. Pull the cover of the paper tray.
2. Gently lift the printer cover up and back.
3. Remove any partial roll of paper in the
printer tray.
4. Hold the roll so the paper feeds from
the bottom of the roll when the terminal
is inverted.
5. Close the cover.
1.12 Testing the connection
1.10 Contrast
You can adjust the screen’s contrast from the CONTRAST-settings with the
minus and plus icons. Select the Menu icon from the screen and choose CONTRAST.
The upper right corner of the display shows the strength of the connection.
The signal can be refreshed by pressing keys # and 6 on the main display.
From the main display, select the Reports menu by pressing its icon. After
this, press enter and select SEND BATCH. The screen informs DIALING. If the
terminal successfully connects, the text CONNECTED appears on screen.
A white bar and the text RECEIVING are displayed on screen. The bar turns
gradually black as the batch sending progresses. The terminal downloads
the blacklist and other required card information files from the bank.
After this, the terminal is ready for use.
NOTE! If the signal bars are grey, the connection is missing.
In these cases restart your terminal and test the connection
again. If the problem is repeated, contact your connection
provider about the problem.
9
10
1. BEFORE USE
1. BEFORE USE
1.13 PA-DSS Standard
1.14 Base Station and Bluetooth
The purpose of the PA-DSS –standard is to help software suppliers develop,
according to the PCI-DSS requirements, payment solutions which do not
save forbidden card information such as the CVV2 or the PIN-code.
Base Station is not included in the normal delivery it needs to be separately
purchased.
Companies must use solutions for card payment processing that are approved according to the PCI-DSS –standard.
For the latest version of the Verifone PA-DSS Implementation Guide, go to
http://www.verifone.fi/manuals.
Connect the power cord into the
micro USB port.
Connect the Ethernet cable into the
ETH port. And the other end into your
modem.
luetooth icon on the
screen is blue when the
terminal is connected to
Bluetooth.
Place the terminal to the base as
shown in the image. The battery will
load while on the base.
11
12
1. BEFORE USE
PAIRING
1. Connect the base into network. The base needs to be also in power.
2. Press the Bluetooth button in front of the base. The blue led on the right
will start to blink.
3. Press Setting from your Terminal. Go to BT PARAMS. Select: FIND BT
NETWORKS. Select the network that has the serial number of the base. Terminal will pair with the base and inform Accepted. If Terminal informs that the
connection type is incorrect change it to TCP/IP.
NOTE! You can only pair the terminal once. If you want to check the base
you have paired it with choose PRINT BT NETWORKS. You can see the serial
number on the base you have done the pairing with. You can reset the pairing
by choosing RESET BT NETWORKS.
2. SETTINGS
2.1 Terminal Settings
To get to the terminals setting menu, select the Settings icon from the screen
and press Enter. Some of the listed settings are explained in later sections.
From the Settings menu choose EDIT.
BATCH TIME CASHIER NUMBER TCP/IP PARAMETERS LANGUAGE GPRS APN
WLAN SETTINGS
EXTRA AMOUNT CASH RECEIPT POWER OPTIONS
AUTH. MANDATORY
TIME SETTINGS VAT MULTICASHIER VER SOUND AUDIT LOG IP
Batch sending time
Terminal’s cashier number
DHCP / FIXED IP
Terminal’s language (FIN/SWE/ENG)
APN Value of your Tele Operator
WLAN network settings
Extra amount settings
YES / NO
Terminal’s power settings
YES/ NO
Time and date settings
YES / NO/FIXED VAT
YES / NO
ON / OFF
Audit Log IP address
2.2 Print out Parameters
Select the Settings menu and press Enter. Choose PRINT and PAREMETERS.
The terminal prints out the parameters list, which shows the technical settings of
the terminal.
2.3 Lähetysaika
The terminal will send the batch automatically if you have set a sending time to
the setting. Sending time can be at any time. We recommend that the time is
after the closing time. Even hours are not recommended (e.g. 2100).
If you do not want to use the automatic sending time, set it to be at 9999. The
batch must then be sent manually.
To set the sending time, choose BATCH TIME from the EDIT menu. Type on the
screen the sending time that you want with four digits (e.g. 0315).
13
14
2. SETTINGS
2. SETTINGS
2.4 Cashier Number
2.7 Wlan asetukset
If you have in use more than one terminal, you can specify them by giving them
individual Cashier Numbers.
NOTE! To change the WIFI information you need the terminal’s daily password. Please contact our Help Desk or get it from our Reporting service.
From the EDIT menu, choose CASHIER NUMBER. Type on the screen the cashier number that you want for the terminal with three digits (e.g. 001).
Press the SETTINGS icon and input the daily password.
Press enter and choose EDIT
Choose WLAN PARAMS
SSID = Network’s name
WEP KEY = Network’s password
WEP MODE = WPA or WPA2 NOTE! The terminal doesn’t support other
encryptions!
CHANNEL = Number for the channel in use
FIND WIFI NETWORKS = The terminal seeks all available networks from the
area and lists them on the display. After choosing a network the terminal asks
for the WEP KEY. Input the correct wep key and press enter. The terminal
connects to the chosen network.
PRINT PARAMS = The terminal prints out the configured WIFI settings.
2.5 Time and Date
Select TIME SETTINGS from the EDIT menu. Choose ADJUST CLOCK.
Select the information you want to change, type in the new value and press Enter
2.6 Fixed IP-Addresses
If the terminal uses WLAN-connection, fixed IP-addresses might have to be
defined to the terminal.
Select TCP/IP PARAMETERS from the EDIT menu and choose FIXED IP.
Activate IP address = the IP-address for the terminal
Default gateway = Default gateway
Subnet Mask = Subnet mask
2.8 Power Save Mode
Select POWER OPTIONS from the EDIT menu.
Shut down timer = Time it takes that the terminal automatically shuts down.
The terminal does not shutdown if it is connected to the power cord. If the
sleep timer is enabled the terminal also will not shut down. If you want to
disable the shut down timer, type 0 as the value.
Online bat percent = minimum battery reserve that the terminal requires to
work. This is indicated in percentage (e.g. 20).
Screen saver = Time it takes that the terminal’s screen saver appears. The
screen saver will not appear, if the terminal is connected to the power cord. If
you want to disable the screen saver, type 0 as the value.
15
16
2. SETTINGS
2.9 Sounds
To disable the terminal’s button sounds, select SOUND from the EDIT menu
and choose OFF
2.10 Audit Log IP
With the audit log IP-function, your payment terminal sends log information
to a desired IP-address. The terminal logs include error and update information etc. from the payment terminal.
To input your desired IP-address, select the Settings icon from the screen
and press enter.
Choose Edit, and select Audit log IP.
Input the IP-address; to get a dot, press 1 repeatedly until the correct character is on the display.
3. DOWNLOADS
3.1 Application downloads
NOTE!
The terminal should be kept still and connected to the power
cord during the entire download. Do not download software
to the terminal e.g. in a moving vehicle. This might disrupt the
download. Send the batch from the terminal before downloads. To send the batch, select the Reports icon from the
screen, press Enter and choose SEND BATCH.
Select the Settings icon from the screen and press Enter.
Choose APP. DOWNLOAD
Select APP + PARAMS or ONLY APPLICATION
The terminal downloads the application. A white bar appears on the screen,
which gradually turns black as the download progresses.
3.2 Downloading parameters
Select the Settings icon from the screen and press Enter.
Choose DOWNLOAD
Choose FROM LOADPOINT
Choose PHONE
The terminal downloads the parameters. A white bar appears on the screen,
which gradually turns black as the download progresses. The terminal prints
on the paper “SUCCESSFUL PARAMETERS DOWNLOAD”.
After downloading the parameters, the terminal must send batch.
Select Reports from the screen, press Enter and choose SEND
BATCH.
17
18
4. DAILY USE
4. DAILY USE
4.1 Transactions
4.1.2 Swipe card transactions
4.1.1 Chip card transactions
ENTER AMOUNT: Type the precise amount, including the cents, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Swipe the card from the magnetic reader.
CREDIT / DEBIT: Choose the payment method
ENTER AMOUNT: Type the precise amount, including the cents, and press
Enter.
INSERT/SWIPE OR PRESENT CARD: Insert the card into the chip reader,
located at the front of the terminal, with the chip side facing up.
CREDIT / DEBIT: Customer selects the payment method.
ENTER PIN: Customer types the PIN-code and presses Enter.
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt.
Otherwise, press Cancel.
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt.
Otherwise, press Cancel.
The terminal will remind you to check the customer’s ID, depending on the
card used. Press Enter, check the ID and write the last 4 digits of the social
security number and which ID was checked to the receipt.
If the PIN-code was entered, the customer does not need to sign the receipt.
The terminal will remind you to check the customer’s ID, depending on the
card used. Press Enter, check the ID and write the last 4 digits of the social
security number and which ID was checked to the receipt.
REMOVE CARD: Take the card from the chip card reader.
NOTE! The card must be in the reader during the entire transaction. Otherwise the transaction is cancelled. You can pass
the PIN-code by pressing Enter. In this case the merchant takes
responsibility of the transaction.
19
20
4. DAILY USE
4. DAILY USE
4.1.3 Contactless card transactions
4.1.4 Reversal
ENTER AMOUNT: Type the precise amount, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Place the card on top of the display.
CREDIT / DEBIT: Choose the payment method
Press the Menu icon from the screen and choose REVERSAL.
ENTER RECEIPT NUMBER: The terminal suggests the number of the last
transaction. Accept by pressing Enter. Otherwise, type the wanted receipt
number and press Enter.
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt.
Otherwise, press Cancel.
The terminal informs CANCELLATION APPROVED, and prints out the receipts.
TRANSACTION DOESN’T EXIST: The receipt number is incorrectly typed or
the transaction has been sent forward from the terminal.
NOTE!
A reversal can only be done to a transaction that is still in the
terminals memory.
4.1.5 External reversal
With the external reversal you can void a transaction that has been made with
another terminal of your company.
NOTE!
The reversal of a contactless card transaction is not possible, if it
has not been authorized. In these cases the terminal will inform
NOT ALLOWED. If you wish to void an unauthorized transaction
you should use the refund function for the transaction.
Select the Menu icon from the screen and choose External reversal.
ENTER RECEIPT NUMBER: Type the transaction’s receipt number from the
original receipt.
INPUT SN: Enter the serial number of the terminal from the receipt.
TRANSACTION TIME HHMM?: Type the time of the transaction from the
receipt.
PLEASE INSERT CARD: Insert the card that the transaction has been made
with into the chip reader.
The terminal connects and voids the transaction. The terminal informs CANCELLATION APPROVED and prints out the receipts.
21
22
4. DAILY USE
4. DAILY USE
4.1.6 Korttinumeron näppäily
4.1.8 Refund
In order to manually type a card number during a transaction, press the * key
when the terminal informs INSERT/SWIPE OR PRESENT CARD.
You can make a refund at any time. If you need to undo a transaction at the
same day use the REVERSAL instead
CARD NUMBER: Type the card number and press Enter
EXPIRY DATE: Type the card’s expiry date and press Enter
CREDIT / DEBIT: Choose the payment method.
ENTER AMOUNT: Type the complete amount and press Enter
DIAL YES / NO: If you want the terminal to make an automatic authentication
for the transaction choose YES
Select the Menu icon and choose REFUND
ENTER AMOUNT: Type the complete amount and press Enter
INSERT/SWIPE OR TAP CARD: Insert the card into the chip reader, swipe the
card or place the card on top of the display
CREDIT / DEBIT: Choose the payment method.
The terminal prints out the receipts
NOTE! Manually entered transactions must be authenticated. If
you pass the authentication by choosing NO the terminal will ask
for authentication code. Call to the authorization centre and ask
for an authentication code. Type in the code given to you and
press Enter. You can pass this by typing 9999. In this case the
responsibility of the transaction is yours.
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt.
Otherwise, press Cancel.
The terminal will remind you to check the customer’s ID, depending on the
card used. Press Enter, check the ID and write the last 4 digits of the social
security number and which ID was checked to the receipt.
NOT ALLOWED: The transaction is not allowed with the card type
4.1.7 Receipt copy
Refund without the card: Press the * key when the terminal asks to insert the
card. The terminal asks for the card number and expiry date. The terminal
will inform NOT ALLOWED if the card does not allow manual entry.
4.1.9 Cash back
Cash back is a function that allows customers to withdraw cash from the
cash register during a transaction. This action is possible with a credit-or
debit card and always requires a transaction.
Only withdrawing cash is not possible with the cashback-function.
Press the MENU icon and select CASH BACK
PAYMENT AMOUNT: Type the sum of the transaction and press Enter.
CASH BACK AMOUNT: Type the sum of the cash withdraw and press Enter.
The terminal prints out receipts, which display separately the payment and
cash back amounts.
Always check the customer’s ID during a cash back transaction
Select the Menu icon and choose PRINT COPY.
RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by pressing Enter. Otherwise, type the wanted receipt number
and press Enter.
The terminal prints out a copy.
23
24
4. DAILY USE
4. DAILY USE
4.2 Online transactions
4.2.3 Verifone reporting
4.2.1 General information on online transactions
Verifone reporting is a transaction collecting system by Verifone, which enables companies to monitor their centralized money flow. The service offers a
customer-specific website that makes the centralized management possible
for companies.
Online batch is a function that sends the transaction to the Verifone service
right after it is made. This is to prevent the loss of information from the payment terminal.
4.2.2 Online batch
During possible connection problems payment transactions cannot be sent
forward after they have been made. The online batch gathers the successful
transactions to the terminal’s memory. Online batch settings enable you to
choose the maximum sum and number of transactions in the terminal memory. After the maximum is reached from either limit, the transactions must be
sent forward before taking new transactions.
• ONLINE QUEUE AMOUNT = Maximum sum of the transactions in queue.
Set value is 2000 €. The amount can be set between 0 – 8000 €.
• ONLINE QUEUE COUNT = The maximum number of the transactions in
queue. Set value is 20. The range can be set between 0 – 40.
NOTE!
If you wish to edit these settings, please contact our Help Desk.
Verifone reporting gathers transactions from terminals into different groups
determined by the customer. The transactions are sent from the service to
the customer’s acquirer every day. The card payments appear in the company’s account with the Verifone reporting group names. A group specific
reference can be determined for the card payments. This makes it easier for
financial management programs to target specific payments.
A customer needs only one contract to enable all their terminals to be linked
to Verifone reporting. The customer-specific websites for the system are
encrypted with the same method as online bank services. The connection
between a client’s web browser and Verifone reporting is encrypted (https).
Lisätietoa Verifone raportointipavelusta saat myynnistä:
Tel: 09 477 433 40
Email: myynti@verifone.fi
4.3 Reports and bank connection
4.3.1 Print batch
Select the Reports icon from the screen and press Enter.
Choose PRINT BATCH.
The terminal prints out a report of the current days transactions. Different
card types are grouped separately on the receipt. The terminal resets the
report after sending the batch from the terminal.
25
26
4. DAILY USE
4. DAILY USE
4.3.2 Monthly report
4.3.3 Send Batch
The monthly report can also be used as a shift report. The report gathers
information of the transactions until the monthly report is reset.
The terminal automatically sends the batch, if you have installed a sending
time to the settings. You can also send the batch manually, for example if the
automatic batch sending has not succeeded.
NOTE!
The report must always be printed before being reset.
NOTE! The automatic batch sending does not work, if the terminal is turned off. It is merchants responsibility to see that all
payments are accounted and report to the Acquirer if not.
Printing the monthly report:
Select the Reports icon and press Enter.
Select MONTHLY REPORT.
Select again MONTHLY REPORT.
The terminal prints out the report.
Resetting the monthly report:
Select the Reports icon and press Enter.
Select MONTHLY REPORT.
Select RESET REPORT
The terminal resets the report.
Select the Reports menu from the screen and press Enter.
Choose SEND BATCH.
The terminal prints out the report and connects to Verifone reporting. The
terminal sends the transactions, retrieves the necessary files: return report,
EMV keys, AID and BIN tables, and the blacklist. If the batch sending is ok,
the terminal prints out ”BATCH SENDING OK”. This text does not appear if
there are no transactions on the report.
4.3.4 Blacklist
The terminal updates the blacklist automatically during the batch sending.
You can also download the blacklist manually if it is missing from the terminal.
Select the Settings menu from the screen and press Enter.
Choose DOWNLOAD
Choose FROM HOST
Choose BLACKLIST and select FULL or UPDATE.
FULL = Terminal downloads the full blacklist
UPDATE = Terminal updates the blacklist
The terminal connects to Verifone reporting and downloads the blacklist
from the bank. The terminal prints out to the receipt the amount of cards on
the blacklist.
27
28
4. DAILY USE
4. DAILY USE
4.3.5 Issue report
ALL REJECTED = Batch has been rejected by the receiver
The terminal sends all transactions forward from its memory to Verifone
reporting. From this service the batches are forwarded daily to the chosen
Acquirer. If any problems occur during the forwarding of the batches, the
terminal will print out information about the situations on an issue report. In
order to save paper, the terminal will print out 20 issues at the most.
Actions = Contact the Acquirer and check why the batch has been rejected. If
the batch needs to be sent again, it will be done by Verifone, contact customer service. If the batch has already been processed through other ways,
the issue can be acknowledged.
Here are listed all the types of issues that can be printed on the issue report,
and also the proper actions that will fix the problem. The issue report will be
printed from the terminal during a batch sending until the issues are acknowledged or fixed.
NOTE! Once an issue is acknowledged, it cannot be in any cases
sent again. Acknowledging an issue is always the responsibility of
the Merchant.
OLD TRANSACTIONS = Over 20 days old transactions have been sent to
Verifone reporting.
Actions = Batch can be forwarded by Verifone. Contact customer service.
If the transactions have already been processed through other ways, the
issues can be acknowledged.
SENT TO BANK FAILED = Sending of a batch to the receiver has failed.
Actions = Contact your Acquirer and check why the sending has failed. If the
batch must be sent again, it will be done by Verifone, contact customer service. If the batch has been processed, the issue can be acknowledged.
NOT SENT, CONTAINS DUPLICATES = Batch has not been sent forward because it contains duplicate material.
Actions = Contact your own Acquirer and check the duplicates that the batch
contains. If the batch must be sent again, it will be done by Verifone, contact
customer service. If the batch has been processed through other ways, the
issue can be acknowledged.
PARTLY REJECTED = Part of the transactions that the batch contains have
been rejected.
Actions = Contact the Acquirer and check why the batch has been partially
rejected. When the batch has been processed the issue can be acknowledged.
4.3.6 Issue acknowledgment
Press reports and Enter.
Choose ISSUE REPORT.
Select ACKNOWLEDGE ISSUE.
ISSUE ID: Type in the four-digit number that is next to the issue and press
Enter.
The terminal connects to Verifone reporting, acknowledges the issue and
displays on the screen
ISSUE ACKNOWLEDGED.
If the acknowledgment fails, the screen displays COULD NOT ACKNOWLEDGE ISSUE.
NOTE! Once an issue is acknowledged, it cannot be sent again.
Acknowledging an issue is always the responsibility of the Merchant.
SENT TO BANK, REPORT OVERDUE = Batch has been forwarded to the
receiver, but the report has been delayed.
Actions = Contact the Acquirer and confirm that the batch has been successfully received. Acknowledge the issues.
29
30
4. DAILY USE
4. DAILY USE
4.3.7 Report explanations
4.4 Authorization notifications
The batch report lists transactions by their card type. After this the report
shows the total count of transactions and their total amount.
When a transaction is declined at the authorization centre a declining code is
printed on the receipt. This code tells you the reason why it has been declined. The transaction is declined by a notification given by the bank or the
credit card company.
SENT TO TCS: The total count and amount of transactions that are sent to
Verifone reporting as online transactions
NOT SENT TO TCS: The total count and amount of transactions that have not
been sent to Verifone reporting as online transactions.
YHTEENSÄ: The total count and amount of all the transactions in the terminal’s memory.
BATCH SENDING OK: the batch sending is ok.
MAKSUPAATEPALAUTE: Acknowledgement of the previous batch by the
acquirer. This is printed if the batch has been received and forwarded by the
Acquirer. This does not come on weekends and bank holidays, or if the terminal has not been in use.
AID TABLE, BIN TABLE and KEYS: These are updated if they have been
changed.
KIELTOLUETTELO: this shows the amount of cards on the blacklist.
31
000-099 Accepted
000 001 002
003 005 006 007 Accepted
Check ID
Accepted for partial amount
Accepted (VIP)
Accepted, account type defined by the card donor
Accepted for partial amount, account type defined by the card donor
Accepted, chip update
100-199 Declined, card removal not needed
100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 Declined
Card is no longer valid
Suspected card counterfeit
Cashier, call recipient
Limited card
Cashier, call recipients’ security department
Exceeds PIN-code attempts
Cashier, call the card donor
Cashier, check the card donors’ special terms, make a
manual authorization
False payment recipients’ identifier
False amount
False card number
PIN-code required
Commission not accepted
False account type
Required action not supported
Not enough allowance
False PIN
32
4. DAILY USE
4. DAILY USE
118 119 120 121 122 123 124 125 126 127 128 129 Unknown card
Transaction is not allowed for card holder
Transaction is not allowed for payment terminal
Exceeds withdrawals floor limit
Security violation
Exceeds withdrawals time limit (too often)
Crown violation
Card is not valid yet
False PIN block
False PIN length
False PIN key synchronization
Suspected abuse
200-299 Declined, card removal needed
200 201 202 203 204 205 206 207 208 209 210 300 306 307 400 Declined
Card expired
Suspected card counterfeit
Cashier, contact the recipient
Limited card
Cashier, contact recipients’ security department
Exceeds PIN-code attempts
Special situation
Extinct card
Stolen card
Suspected abuse
Successful
Unsuccessful
unsuccessful, form fault
Declined. Accepted revocation of authorization, try again
33
900-999 System error, authorization not successful
902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 930 False transaction
Do the transaction again
Form fault, try again
Unable to route the transaction to recipient
Temporary usage brake in the card donors system
No connection to the card donor
Unable to route the message
System error
Unable to connect to the card donor
Unable to connect to the card donor
Card donor not available
Dual transaction sending
The original transaction cannot be traced
Control error, card donors’ system temporarily unavailable
MAC-error
MAC-synchronization error
Data transfer keys not available
Encryption keys’ synchronization error
Security program error, try again
Security program error, no transaction
Unknown message number
Transaction is being processed
Payment terminal error, date error
1Z3 0Y1 0Y3 1Z1 Unable to connect to authorization centre, try again
Offline accepted, no authorization
Offline accepted, unsuccessful authorization
Offline declined
34
5. SPECIAL FUNCTIONS
5. SPECIAL FUNCTIONS
5.1 Cash receipt
5.3 VAT
Cash receipt is used when a customer pays with cash and a receipt is wanted
from the terminal. Cash receipts are also seen on batch reports.
When VAT is activated, the terminal prints out specified VAT-details on transaction receipts. VAT is activated from the Settings menu.
Cash receipt is activated from the Settings menu.
YES = the terminal asks the VAT-rate during transactions. Select this if you
are using various VAT-rates.
NO = VAT is not in use.
FIXED VAT = Terminal will not ask for the VAT-rate during transactions. Select
this if you are using a specific VAT-rate for all transactions.
Making a cash receipt sale:
Select the Menu icon from the screen
Choose CASH RECEIPT
Select CASH RECEIPT SALE
ENTER AMOUNT: Enter the complete amount and press Enter.
VAT RATE %: Select the VAT percent.
The terminal prints out the receipts.
Voiding a cash receipt sale:
Select the Menu icon from the screen
Choose CASH RECEIPT
Choose CASH RECEIPT VOID
ENTER AMOUNT: Enter the complete amount and press Enter.
The terminal prints out the receipts.
5.2 Extra amount
Extra amount is used for example in restaurants when a customer wishes to
leave tip for the waiter.
The Extra amount is activated from the Settings menu.
5.4 Mandatory authorization
Mandatory authorization is activated from the Settings menu. When the mandatory authorization is activated, the terminal automatically authenticates all
transactions regardless of the amount or the card type.
5.5 Invoice
The invoice works in the same way as a cash receipt, except that the text
INVOICE is printed on the receipt instead of CASH RECEIPT.
Making an invoice:
Press the Menu button from the screen.
Choose INVOICE.
Choose INVOICE again.
ENTER AMOUNT: Enter the complete amount and press Enter.
Terminal prints out receipts.
The terminal asks to input the extra amount during the card transactions.
Voiding an invoice:
Press the Menu button from the screen.
Choose INVOICE.
Choose VOID INVOICE
ENTER AMOUNT: Enter the complete amount and press Enter.
Terminal prints out receipts.
35
36
5. SPECIAL FUNCTIONS
5. SPECIAL FUNCTIONS
5.6 Preauthorization
5.6.2 Ending the preauthorization
Preauthorization enables to perform a provision for a credit card, which can
later be charged or reversed.
Pre-authorizations can be charged or reversed. The sum of the preauthorization can also be changed.
5.6.1 New preauthorization
Menu -> Preauthorization -> New pre-auth
Input the reference number if in use, otherwise press enter.
Insert or swipe card
Enter amount and press enter
ENTER PIN: Customer types the PIN-code and presses Enter.
The terminal performs a provision for the credit card, prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you
wish to print out the customer’s receipt. Otherwise, press Cancel.
Menu -> Preauthorization -> Finalize pre-auth
a) Reversal pre-auth
Insert or swipe card
The card number can be typed by pressing the * key, preauthorization ID can
be typed by pressing the # key. The preauthorization ID number is found on
the receipt.
The terminal asks for the reference number if used. Input the reference number and press enter. If the reference number is used for multiple pre-authorizations, select the correct preauthorization ID. If the preauthorization did not
use a reference number, press enter.
NOTE! Pre-authorizations cannot be done using contactless payment
If multiple pre-authorizations have been made with the same credit card,
select the correct preauthorization ID.
The terminal performs a reversal for the preauthorization
, prints out the merchant’s receipt and asks to print the customer’s receipt.
Press Enter if you wish to print out the customer’s receipt.
Otherwise, press Cancel.
b) Charge pre-auth
Insert or swipe card
The card number can be typed by pressing the * key, preauthorization ID
can be typed by pressing the # key. The preauthorization ID is found on the
receipt.
The terminal asks for the reference number if used. Input the reference number and press enter. If the reference number is used for multiple pre-authorizations, select the correct preauthorization ID. If the preauthorization did not
use a reference number, press enter.
If multiple pre-authorizations have been made with the same credit card,
select the correct preauthorization ID.
37
38
5. SPECIAL FUNCTIONS
Amount: The terminal shows the preauthorization’s amount. This can be
changed by pressing the yellow-key. Accept the amount by pressing enter.
Amount not changed:
The terminal prints out the merchant’s receipt and asks to print the customer’s
receipt. Press Enter or Cancel.
Amount is greater than pre-auth:
The terminal asks if the payment is done using the same card.
To do this, press enter. If the payment is done with multiple cards press cancel.
The terminal asks to insert or swipe card, after which the customer types the
PIN-code and presses Enter.
The terminal prints out separate merchant receipts from the pre-auth amount
and the extra amount.
The terminal asks to print the customer’s receipt. Press Enter or Cancel.
If the charge has been started by typing the reference number or preauthorization ID, the whole amount is charged from the same credit card.
Amount is smaller than pre-auth:
The terminal prints out separate merchant receipt’s from the reversed and
charged amounts. The terminal asks to print the customer’s receipt. Press
Enter or Cancel.
NOTE! The terminal informs “failed” if there are no pre-authorizations with
the card.
5. SPECIAL FUNCTIONS
5.6.3 Free reference
Menu -> Preauthorization -> Free reference
If you wish to use reference numbers with pre-authorizations press Enter.
When references are in use, the terminal asks to type the number during
pre-authorizations. The reference number is found on preauthorization receipts at FREE REFERENCE.
You can type numbers, letters and special characters on references.
To type letters or special characters, press the selected key until the correct
character appears. To switch from upper to lower case letters, press the
arrow up icon from the screen.
1= Q Z .
2= A B C
3= D E F
4= G H I
5= J K L
6= M N O
7= P R S
8= T U V
9= W X Y
0= - space +
*= , ‘ “
#= ! : ; @ = & / \ % $ _
5.7 Multi cashier version
Multi cashier version is activated from the settings menu.
The terminal asks for a cashier number during transactions. Input a number
between: 1 - 99.
The cashier number is printed on transaction receipts, and can be used to
specify payments from different salespersons.
39
40
6. EXTRA VERSIONS
6. EXTRA VERSIONS
6.1 Multiuser version
6.2 Product version
The multiuser version allows several users to take transactions with one terminal so that the batches can be sent to various bank accounts. In order to
update your terminal to this version, please contact Verifone.
Product version allows you to define products for your terminal. In this version
receipts print out details of the sold products. This version can replace receipts
from cash registers. In order to update your terminal to this version, please contact Verifone.
Printing user list
Forming VAT-groups
Press Settings, enter and choose Print.
Select Users.
The terminal prints a list of the terminal users. This list shows the user numbers, receipt texts and merchant numbers.
Multiuser transactions
Enter amount: Type the transaction price and press enter.
User number: Type your user number and press enter.
Please insert or swipe card:
Insert the chip card to the reader or swipe the card.
CREDIT / DEBIT: Choose the payment method.
ENTER PIN: Customer types the PIN-code and presses Enter.
The terminal prints out the receipts.
Multiuser reports
Daily and monthly multiuser reports are similar to normal reports, except that
multiuser reports specify every user’s transactions separately.
41
Select Settings, press enter and choose Edit.
Navigate down with the arrow key and select Edit VAT group
The display shows the following:
a) Add VAT group
b) Edit VAT group
c) Remove VAT group
a) Add VAT group
VAT group: Type the groups number (0-99) and press Enter.
VAT%: Type the VAT percent and press Enter.
The display shows the group number and VAT percent.
Accept this group by pressing enter; cancel by the cancel-key.
Add next VAT: If you wish to add a new group, press enter. Otherwise press
cancel.
b) Edit VAT group
VAT group: Type the group number and press Enter.
VAT: Type a new VAT percent and press Enter.
The display shows the group number and VAT percent. Accept this group by
pressing enter; cancel by the cancel-key.
Edit next VAT: If you wish to edit another group, press enter. Otherwise press
cancel.
42
6. EXTRA VERSIONS
c) Remove VAT group
NOTE! You cannot remove a VAT-group if products are defined to the group.
The products must be removed first in these cases.
VAT Group: Type the group number and press enter.
The terminal asks to confirm of the removal of the VAT group. To accept,
press enter. Otherwise press cancel.
Delete next VAT: If you wish to remove another group, press enter. Otherwise,
press cancel.
6. EXTRA VERSIONS
c) Remove product
NOTE! You cannot remove a product that is included in unsent transactions,
or if you have not sent the batch.
Product id: Type the products number and press enter.
The display shows the product name, VAT group and the price. Accept the
removal by pressing enter; cancel by the cancel-key.
Delete next product: If you wish to remove another product, press enter.
Otherwise, press cancel.
Forming product groups
Select Settings, press enter and choose Edit.
Navigate down with the arrow key and select Edit products
The display shows the following:
a) Add product
b) Edit product
c) Remove product
a) Add product
Product id: type the products number (0-99) and press Enter.
Product name: Type the product name and press enter. To get letters, press
repeatedly a number key until the correct character is on the screen. To get a
lowercase letter, press the icon on the screen.
VAT group: Type the VAT group number and press enter.
Price: Type the price for the product, and enter. If the product does not have
a fixed price, type 0. The display shows the product name, VAT group and the
price. Accept this by pressing enter; cancel by the cancel-key.
Add next product: If you wish to add another product, press enter. Otherwise,
press cancel.
Product and VAT group lists
To print product or VAT group lists, press Settings, enter and choose Print.
VAT groups: select Print VAT groups
Product groups: select Print products
Product transaction
Press the *-key (below 7)
Product id: Type the products number and press enter.
Units: Type the unit amount for this product and press enter.
Price per unit: Type the price for the product and press enter. If the product
has a fixed price, thiswill show on the screen. This can be changed if needed.
The terminal shows the total unit amount and total price for the transaction.
Press enter.
The following options are shown:
a) Cash receipt – choose this, if the customer pays in cash.
b) Make a payment? – Choose this, if the customer uses a payment card.
c) Add next product? – Choose this, if you wish to sell multiple products.
The terminal prints out the receipts.
b) Edit product
Product id: type the products number and press Enter.
Product name: Change the name of the product if needed and press enter.
VAT group: Change the VAT group if needed and pressenter.
Price: Change the price if needed and press enter.
The display shows the product name, VAT group and the price. Accept this by
pressing enter; cancel by the cancel-key.
Edit next product: If you wish to edit another product, press enter. Otherwise,
press cancel.
43
44
6. EXTRA VERSIONS
Reversal of a product transaction
Press Menu and select cash receipt.
Choose Cash receipt void
Add products: press enter and type the product number.
Units: Type the unit amount for this product and press enter.
Price per unit: Type the price for the product and press enter. If the product
has a fixed price, this will show on the screen. This can be changed if needed.
The terminal shows the total unit amount and total price for the transaction.
Press enter.
The following options are shown:
a) Make a payment? – The terminal prints out the receipt.
b) Add next product? – Choose this, if you wish to reverse multiple products.
7. TROUBLE SHOOTING
7.1 Notifications on the screen
NO SIM CARD = Terminal does not have a SIM-card inside, or the SIM-card
is not properly placed.
NO BATTERY = Check that the battery is firmly locked at its place. The terminal cannot connect or print receipts without the battery.
BLACKLIST MISSING = Blacklist is missing from the terminal. See instructions for downloading the blacklist
USE MAG CARD = Terminal cannot read the card’s chip. Use the magnetic
strip reader.
The terminal prints out the receipts.
USE CHIP = Card has an EMV-chip. Use the chip reader.
NOTE! If the transaction has been made with a payment card, the reversal
must also be done to the card transaction.
PIN LOCKED = Pin code of the card in use has been locked. It can be unlocked by contacting the card donor or by using the card on an atm.
Product reports
APPLICATION LOCKED = Application on the card islocked. The card holder
has to contact the card donor.
Report printing:
Press Reports, enter and choose product report.
Choose daily report.
The terminal prints out a report that lists the sold products, the amount of
products, the total amount of sold products and the different VAT groups of
the sales.
JÄSENLIIKENUMERO PUUTTUU = Card is not included in terminals card
selection. It cannot be used. The terminal also might not have the AID and
BIN-tables. Send the batch from the terminal.
SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = Card in use is not
included in the terminals card selection. It cannot be used.
Resetting the report:
NOT ALLOWED = Card is not permitted to make the transaction. For example
manual entry with a Visa Electron is not allowed.
The terminal gathers transactions to the report until it is been reset. The
report can be reset at any time.
WRONG CARD = Check that the card in use is the correct card for the required transaction.
Press Reports, enter and choose Product report.
Choose daily report and select reset report.
Choose yes.
TRANS NOT FOUND = Transaction is not in the terminals memory, check the
receipt number.
The terminal prints out the product report and resets it.
45
MAX LIMIT EXCEEDED = Amount of transaction exceeds the maximum limit
of the card in use.
46
7. TROUBLE SHOOTING
WRONG PIN = Customer has typed the wrong PIN-code for the card.
DOWNLOAD NEEDED = Software needs to be downloaded to the terminal.
Contact customer service.
TAMPERING DETECTED = Terminal has suffered a knock or a power surge,
which has caused it to go into a security lock mode. Contact customer service.
7.2 Notifications on the receipt
CONNECTION ERROR = There is a problem with the connection.
7. TROUBLE SHOOTING
POWER IS OFF = Switch on the terminal by pressing the Enter-button for a while.
The battery might also be empty and require charging.
7.4 Service
NOTE! Do not, under any circumstances, try to fix the terminal by yourself.
The terminal must be always delivered to the maintenance service.
If you suspect that the terminal is damaged or broken, do the following:
BATCH SENDING ERROR = There is a problem with the connection.
PYYTÄMÄÄNNE AINEISTOA EI OLE = Acquirer does not have information
ready of the previous batch sending. This is a normal situation after weekends or bank holidays.
•
Pack the terminal firmly, so that it will not be damaged during the delivery.
•
Attach a description of the problem and your contact information with the terminal. Attach also a notification if there are transactions in the terminal.
•
You do not have to send the cables with the terminal unless you want them tested too.
•
Send the terminal by post. The postage is always paid by the sender.
•
Service address is:
TAPAHTUMATIEDOSTO PUUTTUU = Acquirer does not have information
ready of the previous batch sending. This is a normal situation after weekends or bank holidays.
ERROR FILE NOT EXISTENT = Acquirer does not have information ready of
the previous batch sending. This is a normal situation after weekends or bank
holidays.
Verifone Finland Oy/ Huolto
Vantaankoskentie 14
01670 Vantaa
OTA YHTEYS NEUVONTAAN = Contact the acquirer.
7.3 Other exceptions
CONNECTION PROBLEM = Switch the terminal off and on and try to connect
again. Check that the SIM-card is properly placed in its slot.
TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try
again. The chip card reader might also be unclean. Clean the reader with a
cleaning card and try again.
47
48
Corporate Customer Service
0200 18818 (mobile call charge / local
network charge) Our Customer Service
is available Mon–Fri 8:00am–4:30pm.
Technical Customer Service
0206 90801 (mobile call charge / local
network change) From abroad: +358206
90801 (international call charge). Fault
repair Mon–Fri 8:00am–5:00pm.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising