C TV15114 EZC TV_8.5x5.5.indd
Oceanic Time Warner Cable TV
Easy
Connect
Guide
Enjoy endless ways to watch your favorite shows.
You name the show. You choose the screen.
Enjoy watching exactly what you want on the device you want. Your service is simple to
set up and use and this Easy Connect Guide will help you along the way. If you have any
questions during the installation process, browse our how-to video library at twc.com/howto
and search “Easy Connect,” reach us at twc.com/support using the “Contact Us” links or give
us a call at 643-2100. We will be happy to help.
Mahalo for choosing Oceanic Time Warner Cable.
Included in your Easy Connect kit:
G
EASY CONNECT
GUIDE
POWER
CORD
HDMI
CABLE
COAXIAL
JUMPER
Contents
Pages 3-4
Page 5
Pages 6-8
HD cable box/
DVR installation
Activation and
equipment returns
Troubleshooting
REMOTE
CONTROL
RETURN SHIPPING
LABEL
(ONLY FOR BOX
SWAPS/EXCHANGES)
Before you begin the installation process, ensure that
the power is off on all equipment, until the installation
is complete.
HD cable box/
DVR installation
1
CABLE OUTLET
Connect HD cable box / DVR to cable outlet
CABLE OUTLET
HD CABLE BOX/DVR
COAXIAL JUMPER
IN
Use the coax jumper to connect your cable wall outlet to the
IN input on the back of the cable box / DVR.
COAXIAL
JUMPER
TV
1
OUT 1
2
Connect HD cable box / DVR to TV
2A
TV
IN
HDMI
HD CABLE BOX/DVR
3
HD CABLE BOX/DVR
HDMI CABLE
HDMI
HDMI CABLE
POWER CORD
ELECTRICAL OUTLET
Using the HDMI cable, plug one end into the HDMI output on
the back of the HD cable box / DVR, and the other end into
the HDMI input on the back of your TV.
TO ACTIVATE 1-877-309-5869 ^ FOR QUESTIONS 643-2100 ^ twc.com/howto (search “Easy Connect”) | 3
3
Connect cable box / DVR to electrical outlet
POWER CORD
ELECTRICAL OUTLET
HD CABLE BOX/DVR
Connect one end of the power cord to the back of the HD
cable box / DVR and the other end to an electrical outlet.
NOTE: The power cord should be plugged into a standard
electrical wall outlet and not an electrical outlet that can be
turned on/off with a light switch.
ONCE YOUR HD SET-TOP BOX/DVR IS INSTALLED, PROCEED
TO PAGE 5 TO LEARN HOW TO ACTIVATE.
4 | TO ACTIVATE 1-877-309-5869 ^ FOR QUESTIONS 643-2100 ^ twc.com/howto (search “Easy Connect”)
Required Activation: 1-877-309-5869
After completing installation, you will need to activate your
new cable box / DVR. Please call 1-877-309-5869 and the
automated system will guide you through the activation
process. Please note you will need the phone number
associated with your Oceanic TWC account.
Once you go through the activation steps within the
automated system, a signal will be sent to your cable box/
DVR. Activation will take about 10 minutes. Do not turn off
or unplug the cable box/DVR while activating. Once the
time appears on the front display, simply turn on your cable
box/DVR.
For immediate access to On Demand content, an additional
reboot is needed. Turn off the cable box/DVR, then hold
down the power button on the front panel for 10 seconds.
After a few seconds, the reboot cycle will begin and the
LCD display will show a series of codes. Once the time
reappears, you may turn on your cable box/DVR.
Equipment returns
Once your new/replacement equipment is activated, your
old equipment will no longer work, so please return it at
our expense, using the enclosed shipping label.
1. Pack the equipment you are returning into the same box
that contained your new equipment.
2.Place the enclosed return shipping label over the original
shipping label.
3. Go to usps.com to schedule next day pickup of your
resealed box or drop off at the Post Office. You can find the
nearest post office location at usps.com.
4.Or return the equipment to a Customer Care Center near you.
Visit oceanic.com/help-and-support/customercare-centers/
to find your nearest location.
Tips
• Program the Digital TV remote control to operate your
TV. For details, refer to channel 411, or the remote
control’s user guide, or go online to remotecontrol.
oceanic.com.
• PARENTAL CONTROL gives you control over viewership.
PURCHASE PIN: If you are concerned about ordering
Movies or Events On Demand for an additional charge,
please activate the PURCHASE PIN. Press SETTINGS and
scroll LEFT/RIGHT to highlight PURCHASES. Then, scroll
UP/DOWN to Purchase PIN to turn it ON and create a
unique 4-digit PIN (default = 0000).
BLOCKING PIN: Additional Parental Controls can be
accessed through the Parental Control Menu. Press
SETTINGS and scroll LEFT/RIGHT to PARENTAL
CONTROL. Then, press UP/DOWN to TURN ON/OFF,
setup a unique 4-digit Blocking PIN, and configure
parental blocks by channel, title, time, content, and/
or rating.
TO ACTIVATE 1-877-309-5869 ^ FOR QUESTIONS 643-2100 ^ twc.com/howto (search “Easy Connect”) | 5
Troubleshooting
How do I fix reception problems on my TV?
Self-help tool
1.Make sure the wiring to the television set is correct.
Connections should be hand-tightened. If you are using an
Oceanic cable box or DVR, the cable coming from the wall
should be connected to the IN jack on that device. If you’re
not using an Oceanic cable box or DVR, the cable coming
from the wall should be connected to the IN jack on your
VCR, DVD player or directly to the TV.
The TWC Self-help tool provides easy access to how-to videos
and common troubleshooting steps online 24/7. You can
access self-help resources through twc.com/account or our
MyTWC® mobile app for iOS or Android. Select the “Register
for a TWC ID” button that appears on the login page to
complete the one-time registration process. Once you have
successfully logged in:
•Scroll to “Manage and Troubleshoot Services.”
•Select the “Troubleshooting” tab.
•Select “TV, Internet or Phone” from the drop-down to display the
equipment you would like to troubleshoot.
•Select the problem you are experiencing.
The most common reception problems are connection-related:
2. If you’re using an Oceanic cable box or DVR, make sure
the power is on and your TV is set to the right input.
Make sure your TV is set to channel 3 or channel 4 if you’re
on Maui (if connected using coaxial cable) or the correct
video input (if connected using HDMI cable). If you have a
VCR or DVD player, make sure it is turned off.
3. If you are using a cable splitter, check to make sure it
is the correct type. Ensure the best performance with a
coaxial cable distributed by Oceanic. Available in 6 ft,
12 ft and 30 ft lengths. Contact Customer Care about the
correct types of splitters at 643-2100.
4. Reboot your Oceanic cable box or DVR. Unplug the device
from the power source, wait 15 seconds, then plug it back in.
In about two minutes, the time display will appear. Once the
time appears, you can power on your box.
What if I am missing channels?
Once you have secured all connections and completed
the activation steps, please call Customer Care at 643-2100.
6 | TO ACTIVATE 1-877-309-5869 ^ FOR QUESTIONS 643-2100 ^ twc.com/howto (search “Easy Connect”)
Troubleshooting (cont.)
4.Sounds noisy on one channel. Your cable connection may
be loose. Check the connection and tighten, if necessary.
What should I do if the sound is in a different language
or distorted?
5. Sound from only one stereo speaker. Your cable
connection may be loose. Check the connection, and
tighten it if necessary. Check to make sure that no wires are
frayed and plugs aren’t bent or broken. Make sure the audio
cables are connected to the correct Left/Right output jacks
on your terminal. Also, check the “balance” setting if sound
is being delivered through your stereo amplifier.
Here are some common sound issues and
possible solutions:
1.Different language. Some televisions have additional
features like SAP (Second Audio Program), MAP (Multiple
Audio Programs) or bilingual buttons. If you are hearing a
different language other than what is expected for the
channel being viewed, check to see if your TV has one of
these buttons and make sure it is turned off. On some sets,
these features are controlled by the remote.
2. No sound. The MUTE button on the remote control may
have been pushed. Press the button on the remote to
restore volume. If using component cables (color-coded),
verify that the colors are matched correctly.
NOTE: The red cable in the red, blue, green bundle is for video.
The red cable bundled with the white cable is for sound.
3.Buzzing sound. Adjust the TV’s fine-tuning.
lso check to see if the TV is too close to any appliances that
A
are in use that could interfere with the signal (microwaves,
generators, vacuum cleaners, baby monitors, etc.) .
If the above solutions do not correct the problem, reboot
your Oceanic cable box or DVR. If you are still experiencing
problems, contact us.
What should I do if I’m not getting a picture when I order
Movies On Demand or Premiums On Demand?
Make sure you’re on the correct Movies On Demand or
Premiums On Demand channel. Wait up to 1 minute for
the titles to load. If any of the following apply, reboot your
cable box/DVR (refer to page 6 for instructions).
• Nothing happens
• The screen remains black
• An error message appears
TO ACTIVATE 1-877-309-5869 ^ FOR QUESTIONS 643-2100 ^ twc.com/howto (search “Easy Connect”) | 7
I have my new cable boxes installed for my
Whole House DVR, and it is receiving all of my channels,
but I am not able to view and/or play the recorded content
from the other cable boxes.
Troubleshooting steps:
1.Check for a filter/trap on the cable connected to the outlet
where the new cable boxes are connected. The filter is used
to prevent interference from the Whole House cable boxes.
2.If filter is found, please remove and discard. If the cable box
is still unable to access and play recorded content, move
ahead to Step 3.
3.Unplug all cable boxes from their power source by
removing the power cord from the power outlet or from
the back of the cable box. Unplug one at a time until all
cable boxes are without power.
4.Wait 15 seconds.
5.Re-establish power to each converter by plugging them
back into the power outlet one at a time until all cable boxes
have power.
6.Once the time display shows the current time on all cable
boxes, the reboot is complete.
What if one of my DVR/remote buttons is not working?
1. Replace the batteries in your remote control.
2.Make sure there are no obstructions between the sensor
on the cable box and the transmitter on the remote
control. There must be a clear line of sight between the
cable box and the remote.
3. M ake sure the remote is in the correct mode. For
example, if the remote is stuck in “Audio” and you haven’t
programmed the remote for an audio device, it will appear
that the remote is not working correctly. Press the CABLE
or CBL button first, then try GUIDE and other buttons.
4.Reboot your cable box.
Additional support
Contact us online at twc.com/support through the “Contact
Us” links using your TWC ID.
Oceanic also provides connection support over the phone
free of charge by calling our Customer Care number at
643-2100. Appointment requests within 14 days following
your Easy Connect order may be charged a nominal fee if the
solution is related to an incomplete or incorrect Easy
Connect equipment installation.
7.Access the list from the cable box just added, and try to
access the stored content from the other converters.
8 | TO ACTIVATE 1-877-309-5869 ^ FOR QUESTIONS 643-2100 ^ twc.com/howto (search “Easy Connect”)
Mahalo for choosing Oceanic Time Warner Cable.
For Activation 1-877-309-5869 ^ For Customer Care 643-2100
©2015 Time Warner Cable Enterprises, LLC. All Rights Reserved.
Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc., used under license.
11/15
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