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Service and
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Information
2012
3 Series
The Ultimate
Driving Machine®
The Ultimate
Driving Machine®
© 2011 BMW of North America, LLC
Woodcliff Lake, New Jersey 07677
The BMW name, model names and logo are registered trademarks.
Printed in U.S.A. 10/11
SD92-419
*SD92-419*
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Owner/Driver Information:
Name
______________________________________________________________________
Address ______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Owner/Driver Telephones:
Business______________________________________________________________________
Home
______________________________________________________________________
Model
3 Series
2012
_________________________________________________
Year_______________
VIN­­­
Retail/In-Service Date__________________________________________________________
Trim Code____________________________________ Color Code______________________
Production Date________________________________________________________________
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BMW Center Telephone Numbers:
Offices ______________________________________________________________________
Services ______________________________________________________________________
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Table of Contents
Page
2012 3 Series Models covered in this Booklet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction [for SULEV (PZEV) only] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
BMW Ultimate Service™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The BMW Maintenance Program
Coverage . . . . . . . . . . . . . . .
Maintenance Upgrade Option . .
Intervals . . . . . . . . . . . . . . . .
...................................... 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Condition Based Service (CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Service Required Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Info Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Control Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Special Note – Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Quality Certification I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Fuel Quality – Gasoline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance Service Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Standard operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Microfilter (not shown in CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Rear brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Vehicle check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Spark plugs (not shown in CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Emission Control Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Corrosion Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Restoring corrosion protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Underbody maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
BMW Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
BMW Roadside Assistance Smartphone Application . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Owner’s Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Calling For Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Towing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sign-and-Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Trip Interruption Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Car Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Page
Customer Assistance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Customer Assistance - Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
BBB Auto Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
California Residents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Special Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Overview of BMW Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
New Vehicle Limited Warranty — 2012 Models
(Valid Only in the U.S.A. and including Puerto Rico)
Warrantor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Begins . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . .
Safety Belt Warranty - Kansas . . . . . . . . . . . . . . . .
Other Items . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limited Warranty — Rust Perforation 2012 Models
. . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . . . . 19
Federal Emissions System Defect Warranty
(Valid Only in the U.S.A. and including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . 20
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Federal Emissions Performance Warranty
(Valid Only in the U.S.A. and including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . 22
California Emission Control Warranty Statement*
Your Warranty Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Manufacturer’s Warranty Coverage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
California Emission Control System Limited Warranty*
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . .
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
California Emission Warranty Parts List . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . 26
. . . . . . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . . . . . 28
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 29
Tire Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
California Emission Warranty — SULEV (PZEV) . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Overview of BMW Limited Warranties for SULEV (PZEV) Models . . . . . . . . . . . . . . . 30
California Emission Control Warranty Statement SULEV (PZEV)*
Your Warranty Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Manufacturer’s Warranty Coverage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Page
California Emission Control System Limited Warranty SULEV (PZEV)* . . . . . . . . . . 32
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2012 3 Series Models covered in this Booklet
328i Sedan
335i Sedan
SULEV (PZEV):
328i Sedan
Introduction [for SULEV (PZEV)
only]
䉯 BMW Roadside Assistance: No-cost 24/7
on-the-road assistance for 4 years/unlimited
miles from the original in-service date. Also
includes trip-interruption benefits as well as
trip routing services.
䉯 New Vehicle Limited Warranty: Limited
coverage for defects in materials and
workmanship for 4 years/50,000 miles from
the original in-service date, whichever comes
first. Repairs will only be made at authorized
BMW centers using Original BMW Parts.
Certain 2012 328i models are certified to
California’s stringent Super Ultra Low Emission
Vehicle (SULEV) standards and also qualify as a
Partial Zero Emission Vehicle (PZEV) under the
California Air Resources Board Zero Emission
Vehicle program. In addition to very low tailpipe
and zero-evaporative emissions, this PZEV
certification includes a unique warranty when the
vehicle is registered in California and certain
other states, as indicated in the SULEV (PZEV)
section beginning on page 29. SULEV (PZEV)
models registered in Oregon, Pennsylvania and
Washington are covered by the California
Emission Warranty beginning on page 24.
The BMW Maintenance Program
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
This program has been devised with the
following objectives: to maximize vehicle safety,
reliability, and resale value by minimizing
breakdowns resulting from wear, and minimizing
cost and inconvenience by computing
maintenance intervals based upon the specific
manner in which each individual vehicle is driven.
The emission certification standard can be
verified on the Vehicle Emission Control
Information label located in the engine
compartment. A representative label is shown
below; the SULEV (PZEV) certification is stated
after the word “California.”
2012 3 Series vehicles purchased from any
authorized BMW center in the United States or
Puerto Rico are covered by the BMW
Maintenance Program for 48 months or
50,000 miles, whichever occurs first. Coverage
begins on the date of first retail sale or the date
the vehicle is first placed into service as a sales
demonstrator, Aftersales Mobility Program (AMP)
Vehicle or company vehicle, whichever is earlier.
Any authorized BMW center in the United States
or Puerto Rico will perform the scheduled
maintenance services on your vehicle at no
expense to you.
BMW Ultimate Service™
BMW Ultimate Service leads the industry in
providing owners with incredible value and peace
of mind. This service includes:
䉯 The BMW Maintenance Program: No-cost
factory-recommended maintenance for
4 years/50,000 miles from the original
in-service date, whichever comes first.
1
Coverage
䉯 “Topping off” low fluids (e.g., engine oil,
antifreeze, washer fluid, etc.) except when
done in conjunction with a scheduled
maintenance or other required maintenance
work (as outlined in the customized
maintenance checklist printout) that is
performed during an applicable Maintenance
Program period
䉯 Vehicles used in competitive events
The BMW Maintenance Program covers all
factory recommended maintenance, as
determined by the Condition Based Service
(CBS) system. Additional specific items that
need replacement due to normal wear and tear,
and that are not covered by the original New
Vehicle Limited Warranty - such as brake pads,
brake rotors, and wiper blade inserts - are
included, provided wear and tear exceeds BMW
wear limits. Any applicable adjustments required
due to normal operating conditions are also
included. See pages 6-7 of this booklet for
additional information.
䉯 Oil changes performed outside the
recommended maintenance intervals as
indicated by the Condition Based Service
Maintenance Upgrade Option
Exclusions from coverage include the following:
䉯 Items reimbursable under your New Vehicle
Limited Warranty
䉯 Gasoline
䉯 Gasoline additive
䉯 Windshield washer additive (except when in
conjunction with scheduled maintenance)
䉯 Tires, wheel alignment, tire balance and
rotation
䉯 Reset Tire Pressure Monitor
䉯 Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim
䉯 Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage, road
salt corrosion, alteration, installation of
non-genuine BMW accessories, or use of
improper, poor quality or contaminated fuel
䉯 Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined
䉯 Maintenance or repair after the vehicle is
deemed a total loss
䉯 Maintenance or repairs performed by other
than an authorized BMW center within the
United States or Puerto Rico
Please contact your authorized BMW center for
information and availability on the optional
Maintenance Program Upgrade for coverage up
to 6 years or 100,000 miles, whichever occurs
first.
Intervals
Time intervals should be followed using the
maintenance intervals as indicated by the BMW
Condition Based Service.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving
conditions have a major influence on routine
maintenance requirements; distance traveled is
only one of the significant factors. A vehicle
driven for 50,000 miles of short trips in the city
with numerous cold starts, prolonged periods of
idling, stop-and-go driving, and high engine
speeds during acceleration requires more
frequent maintenance intervals than a vehicle
driven for 50,000 miles for long distances at low
engine speeds primarily at operating
temperature.
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, short or long trip
driving.
2
Condition Based Service (CBS)
Control Display screen contents
CBS is a further development of the Service
Interval Indicator System. Sensors and
sophisticated algorithms take even more detailed
account of the various conditions of vehicle use.
The current Status of Service items determined
by the CBS are shown in the Control Display.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
䉯 Engine oil
䉯 Brakes - front and rear separately
1. Open the start menu.
䉯 Brake fluid
䉯 Vehicle check
䉯 Required State Inspection(s)
4. Select “Vehicle Info” and press the controller.
You can also view additional information on the
service and maintenance requirements.
2. Press the controller to open the i-menu.
3. Select “Info sources” and press the
controller.
5. If necessary, move the highlight marker. Turn
the controller until “Vehicle status” is
selected and press the controller.
CBS thus determines the current and future
maintenance requirements. This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.
Disconnecting the battery during periods of
long-term storage will interrupt the
calculation of time-based services. Have all items
requiring time-based maintenance, such as
brake fluid and possibly also the engine oil and
microfilter, brought up to date by your BMW
center. Also see the section on battery care on
page 7 of this Booklet.
6. If necessary, move the highlight marker. Turn
the controller until “Status” is selected and
press the controller.
Service Required Display
Info Display screen contents
A list of selected maintenance operations and, if
applicable, inspections required by law is
displayed.
The distance remaining until your next service
briefly appears when you switch on the ignition.
You can request more detailed information on
every entry.
The Info Display immediately switches to its
compute mode when you press one of the
two buttons on the turn signal indicator lever.
3
Special Note – Maintenance Intervals
Select the entry and press the controller.
The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system. The maintenance
items stated herein reflect the latest information
available at the time of the printing of this
Booklet, and are subject to change.
The completion of certain subsequent
maintenance items or services, as required by
the BMW New Vehicle Limited Warranty, will be
specified at intervals computed by the BMW
Condition Based Service system as follows:
䉯 Oil Service: Engine oil should be changed with
the engine at operating temperature.
To exit from the menu:
Select the
arrow and press the controller.
Symbols
All 2012 model year 3 Series vehicles are
factory-filled with BMW High Performance
Synthetic oils. We recommend BMW High
Performance 5W-30 Synthetic Oil (BMW part
number 07 51 0 017 866) for regular scheduled
engine oil changes.
No service is currently required.
The deadline for service or a state
inspection is approaching. Please contact
your BMW center for an appointment.
The service deadline has already passed.
BMW recommends that you check your engine
oil level whenever you add fuel to your vehicle. If
you need to add oil between oil changes and
BMW High Performance Synthetic Oil is
unavailable, you may top up the oil level with one
of the following approved synthetic oils. For
information on checking your engine oil level,
refer to your vehicle’s Owner’s Manual.
The synthetic oils listed below meet BMW’s
Long-life rating LL-01:
䉯 Castrol Syntec European Formula SAE 0W-30
䉯 Mobil 1 SAE 0W-40
䉯 Pennzoil Platinum European Formula Ultra
SAE 5W-30
䉯 Valvoline SynPower SAE 5W-30
You can request more detailed information on
every entry.
Turn the controller to scroll through the list, then
confirm the selected entry.
Confirm to exit the list.
The choice of the right SAE grade is based on
the climatic conditions in the region in which you
normally drive your BMW. To best determine
which SAE grade is best suited for your vehicle,
contact an authorized BMW center.
The current service status is automatically saved
in the vehicle’s ignition key. The Service Advisor
at your BMW center has a device called a key
reader. When your Service Advisor inserts your
key into the key reader, all pertinent vehicle and
servicing data will be available, and a customized
maintenance checklist is printed out based on
the specific operations called for by the
Condition Based Service.
If you are unable to obtain BMW High
Performance Synthetic Oil or an approved
synthetic oil from the list above, use only a
synthetic oil with an API rating of SM or higher.
4
BMW factory trained service technicians to
perform quality repairs on your BMW in minimal
time, to help maximize your satisfaction with your
BMW, its longevity, and resale value.
The following maintenance services must be
performed at the mileage/time stated (time
intervals begin from the vehicle’s production
date):
䉯 Brake Fluid Service: Change brake fluid every
two years, or when specified by CBS.
Quality Certification I
䉯 Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced at the following
intervals to maximize vehicle fuel economy and
minimize exhaust pollution. Replace at
120,000 miles (replace every 150,000 miles
for the 328i if it is eligible for the California
Emissions Warranty). For the 328i SULEV
(PZEV) models, the oxygen sensor must be
replaced every 150,000 miles. The
replacement of the oxygen sensor is required
under the terms of the applicable BMW
emission system warranties.
䉯 Spark Plug Service (not shown in CBS).
Replace at the following intervals:
– 328i: 30,000 miles
– 335i: 60,000 miles
䉯 The engine coolant has a long-term rating and
does not need to be changed except for
system repairs.
䉯 The manual transmission and the automatic
transmission installed in the BMWs covered in
this publication contain transmission oil with a
long-term rating. The oil does not need to be
changed except for repairs.
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling BMW center.
Fuel Quality – Gasoline
Only use fuels advertised to have adequate
detergency and low alcohol (such as ethanol)
content. Please refer to your owner’s manual for
important information on the fuel recommended
for use in your vehicle. Use of fuels with
insufficient detergent and/or excess alcohol can
cause driveability problems that necessitate
cleaning intake valves and fuel injection valves,
and, when applicable, adjusting the engine idle.
We suggest having this work performed by your
authorized BMW center, perhaps while regular
maintenance is performed. Your BMW center can
also recommend a gasoline additive that will
provide sufficient detergency. While this
recommended unscheduled maintenance is not
required in order to maintain the emission
warranty, cleaning of intake valves or, when
applicable, fuel injection valves, or adjustment of
engine idle, necessitated by use of inappropriate
fuel, it is not covered by warranty because no
defect in material or workmanship or component
failure is involved.
For your convenience, you may also wish to have
your BMW center perform any necessary
operations to fulfill any state inspection
requirements in your area, concurrent with the
maintenance services specified above during
other repairs. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the
Maintenance Program.
BMW has applied the most modern
technological advances not only to the design
and production of your vehicle, but also to
computing of the optimum maintenance interval
for your type of operations and driving style. Your
BMW center has made a substantial investment
in unique BMW special service tools to enable
5
Maintenance Service Summary
Front brake
The Condition Based Service (CBS) system will
determine the requirement for performing the
maintenance services described on this page
and ending on page 7 (excluding items noted as
“not shown in CBS”). These services may be
required either individually or in conjunction with
other maintenance services.
Maintenance work:
䉯 Replace brake pads, clean brake pad contact
points in calipers.
䉯 Brake discs: Check surface and thickness; if
necessary, replace at extra charge.*
Rear brake
Maintenance services are performed as outlined
in this section, based on intervals of either time,
mileage or after performing a specified number
of previous services. These intervals correspond
to the latest information available when this
booklet was printed. Maintenance intervals are
subject to change with newer vehicles or may
also apply retroactively. Your BMW center will
advise and perform maintenance services as
required by the most recent information that
applies to your vehicle.
Maintenance work:
䉯 Replace brake pads, clean brake pad contact
points in calipers.
䉯 Brake discs: Check surface and thickness; if
necessary, replace at extra charge.*
䉯 Parking brake: Check condition, brake lining
thickness and function; if necessary, replace at
extra charge.*
*Unless covered by Maintenance Program.
Standard operations
Vehicle check
Maintenance work:
䉯 Verify Check Control messages.
䉯 Check indicator and warning lights.
䉯 Reset CBS display.
䉯 Inspect tires, adjust tire pressures and reset
Tire Pressure Monitor.
Maintenance work:
䉯 Check operation of horn, headlight flasher and
hazard warning flashers.
䉯 Check instrument and control lighting and
heater/air-conditioning blower.
䉯 Check lighting system: Turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, luggage area lights.
䉯 Safety belts: Check condition and function.
䉯 Check windshield wiper and washer jet
positions.
䉯 Tires: Check tread depth, wear pattern, outer
condition, inflation pressure. If necessary,
correct pressure.
䉯 Reset Tire Pressure Monitor.
䉯 Battery: Check state of charge (magic eye) and
charge if required.
䉯 Power steering reservoir: Check fluid level.
䉯 Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
䉯 Rear-view mirrors.
䉯 Coolant: Check fluid level and concentration.
Engine oil
Maintenance work:
䉯 Change the engine oil and oil filter. We
recommend BMW High Performance 5W-30
Synthetic Oil P/N 07 51 0 017 866.
䉯 After every 3rd engine oil change: Intake air
cleaner: replace air filter element (reduce
replacement interval in dusty operating
conditions).
Microfilter (not shown in CBS)
Maintenance work:
䉯 Replace ventilation microfilter every 2 years
based on the vehicle production date, or in
connection with scheduled brake fluid change.
6
Fuel System
䉯 Windshield washer and intensive cleaning
system: Check protection level, fluid level; top
up if necessary.
䉯 Brake system connections and lines: Check
for leaks, damage and correct positioning.
䉯 Underbody, incl. all visible parts (i.e.,
transmission, rear axle, fuel lines, exhaust
system): Check for damage, leaks and
corrosion.
䉯 Steering components: Check for clearance,
leaks, damage and wear.
䉯 Final Inspection: Road test with check of:
Air filter
Replace at every 3rd
Engine Oil Service
Ignition System
Spark plugs
(328i)
30,000 miles
Spark plugs
(335i)
60,000 miles
Emission Control
Components
– Brakes, including burnishing of parking brake
pads
– Steering
– Shock absorbers (visual)
Oxygen sensor
120,000 miles
Oxygen sensor
(328i if eligible for the
California Emissions
Warranty)
150,000 miles
Oxygen sensor
(SULEV (PZEV) only)
150,000 miles
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel
economy and minimize exhaust pollution.
– Transmission
Brake fluid
Maintenance work:
䉯 Replace brake fluid.
䉯 Parking brake: Check function and
pre-burnish.
Battery Care
If your car is driven only for short distances of
less than 10 miles over a prolonged period of
time, without an occasional drive at highway
speeds, the engine’s charging system will not
maintain the battery. Insufficient use of the
vehicle could result in short term starting
problems and, in the long term, could damage
the battery.
Spark plugs (not shown in CBS)
Maintenance work:
䉯 Replace spark plugs at the following intervals:
– 328i: 30,000 miles or at every 2nd engine oil
service.
– 335i: 60,000 miles or at every 4th engine oil
service.
In case the car is not operated for several weeks,
it is advisable to:
䉯 consider using a proper trickle charger,
following the charger manufacturer’s
instructions, to maintain the battery’s state of
charge; or
䉯 consult your BMW center regarding battery
removal. Once removed, the battery must be
charged and stored in a cool, dry place where
it can be protected from freezing. If the battery
will be stored for over 3 months, it must be
recharged every 3 months, or else it will
become damaged and useless.
Emission Control Maintenance
Schedule
The maintenance schedule as shown is required
for the proper functioning of the emission control
systems for optimum vehicle performance and
fuel economy.
Basic Engine
Engine oil
As specified by CBS
Engine oil filter
As specified by CBS
Please consult with your BMW center for further
guidance and information.
7
Corrosion Protection
Do not apply additional undercoating or
rust-proofing on or near the exhaust
manifold, exhaust pipes, catalytic converter or
heat shields. During driving, the substance used
for undercoating could overheat and cause a
fire.
Extensive corrosion protection measures
implemented by BMW now make it possible to
offer a 12-year unlimited mileage anti-corrosion
warranty against rust perforation on your vehicle
provided that the vehicle is maintained in
accordance with the provisions of the New
Vehicle Limited Warranty as outlined in the
Warranty Section of this Booklet (page 18).
BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
The major degree of corrosion protection is due
to the electrophoretic dip painting process which
cathodically deposits paint particles on all body
parts, attracting paint particles into the minutest
cavities or seams. Body parts are designed to
provide optimum corrosion protection.
It’s available for U.S. version BMWs in all
50 states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It’s a valuable benefit provided to you at no
additional cost. (Subject to certain limitations and
exclusions noted on page 11).
During manufacture, metal exterior body parts
receive an additional corrosion protection coat.
Hood, trunk, doors and other body parts are
coated with PVC and sealed from the outside.
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
All floor panels receive a resilient coating of PVC
for maximum protection against damage due to
stones, etc.
Services provided by a third-party business
partner.
Corrosion protection materials tested over many
years are applied to the surfaces of cavities and
to the entire underside of the vehicle during and
after assembly.
BMW Roadside Assistance
Smartphone Application
For additional information on the 12-year
unlimited mileage anti-corrosion warranty, see
the Warranty Section of this Booklet (page 19).
The free BMW Roadside Assistance Smartphone
app dispatches fast, reliable service to your
BMW. For more details and to download the app
for your iPhone姞, BlackBerry姞, Android™ or
Windows Mobile姞 Smartphone, visit
http://roadsidemobile.com/bmw
Restoring corrosion protection
Please take care that anti-corrosion material is
replaced when your car is repaired after body or
chassis damage.
Owner’s Eligibility
BMW NA will not accept any liability for any
parts and accessories not approved by BMW.
You are covered if your vehicle is:
䉯 A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
䉯 A new BMW automobile, purchased under the
BMW NA European Delivery Plan, OR;
䉯 A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the
50 states, Canada and Puerto Rico.
Underbody maintenance
The underbody has to be cleaned at least once a
year, in Spring, with plain water in order to
remove mud, chemical sediments and other
deposits. If those materials are not removed,
corrosion (rust) will occur on metal components.
Your BMW center will do this anti-corrosion
service for you.
8
The vehicle itself is covered when driven by any
authorized driver.
Note: If you are using the free BMW Roadside
Assistance Smartphone app, the information
above is not required.
Protection:
Emergency Valet Service. Should there be a
need beyond BMW Roadside Assistance,
Emergency Valet service will provide a personal
assistant who will help in every way to get you to
your final destination. Emergency Valet service
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations. In
the event of an emergency, this service will assist
you in getting information out to the proper party,
whether it is business or personal. If we are
unable to contact one of your party, the message
relay service will document the information, and
will make reasonable efforts to deliver the
message to the message recipient.
New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the original in-service date.
Getting Started
For your convenience, a decal showing Roadside
Assistance information has been affixed on the
driver’s side of the windshield and in the rear
compartment area.
Personal Trip Routing. Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we will provide
you with a detailed, easy to read, computerized
trip itinerary and companion map package.
Please allow up to two weeks to process your
request.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW
Roadside Assistance service representative. In
order for you to receive quick and reliable
services, it is essential that you provide detailed
and accurate information to the service
representative.
Services
Be prepared to give:
䉯 Your name.
䉯 Your complete Vehicle Identification Number
(found on your vehicle registration, or on the
bottom driver’s side of your windshield).
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
䉯 Model description of your vehicle.
䉯 License plate number of your vehicle.
䉯 Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
䉯 Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone, wait
there for the return call. Do not leave this
location without informing the Roadside
Assistance service representative.
䉯 A description of your vehicle’s problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help.
A service provider will be dispatched to the site
of your disabled vehicle.
Dispatch Service
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
9
Lock-Out
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may be
dishonored and are subject to the full discretion
of BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted for “prior”
authorization, the maximum coverage for towing
is $100.00.
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. Related towing costs will be
compensated up to $100.00 per incident. You, or
the person driving your vehicle, are responsible
for any expenses related to replacement keys.
Sign-and-Drive
Towing Service
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will simply
sign a receipt from the provider of services.
In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is
also covered in the event of an accident or
collision.
Trip Interruption Benefits
If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest
authorized BMW center on the next business
day.
Trip interruption benefits are provided for
mechanical breakdowns as follows:
䉯 Breakdowns that are warranty related, and;
䉯 Must occur in excess of 100 miles from the
driver’s primary residence, and;
䉯 Repairs cannot be completed during normal
business hours on the same day of
breakdown.
If you request that the vehicle be taken to a
location other than the nearest authorized BMW
center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the “nearest” BMW
center.
Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW automobile together
after the vehicle has been repaired by an
authorized BMW center. Original receipts must
accompany all reimbursement requests.
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law
(federal, state or local) are provided at the
expense of the owner/driver.
Trip interruption coverage is limited to $1,000.00
per incident, for a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
10
Car Rental Discounts
When contacting an authorized BMW center, we
suggest that, depending upon the nature of your
contact, you discuss it with either the Sales,
Service, or Parts Manager.
Discounts are available from several car rental
companies. Benefits may vary with each
company and location, and are subject to change
without notice.
As all matters are resolved at the BMW center
level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Simply use the following information to receive
your discount:
Avis姞:
Discount Code: B769775
1 800 331-1212
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your BMW center. Should this occur and you
require further assistance, please contact the
BMW NA Customer Relations and Services
Department at:
Budget姞:
Discount Code: T464331
1 800 527-0700
Enterprise姞:
Discount Code: NA24109
1 800 RENT-A-CAR
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
Hertz姞:
Discount Code: CDP#1646338
1 888 204-0234
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number
䉯 Vehicle Identification Number (last seven
digits)
䉯 Vehicle delivery date
䉯 Vehicle mileage
䉯 Selling BMW center’s name
䉯 Servicing BMW center’s name
䉯 Description of the problem
Exclusions
Specifically excluded from coverage are:
䉯 Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯 Expenses related to extreme adverse weather
conditions, including, but not limited to, floods,
hurricanes and tornadoes (removal from water,
snow, ice, etc.).
䉯 Expenses for the removal of snow tires and
mounting or removal of snow chains.
A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your BMW center.
Please remember: the first step in resolving a
complaint is to contact the authorized BMW
center that performed the work on your vehicle.
They have the necessary equipment and the
personnel to achieve this goal.
Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized BMW centers is
of great importance to us. We take pride in our
product, as does the BMW center who services
it. If you should ever have a question regarding
your BMW center’s service or your BMW’s
performance, we recommend that you contact
your authorized BMW center.
We are confident that every effort will be made to
ensure your satisfaction.
11
Customer Assistance - Notification
Here is a summary of your rights:
During a specific period (for example, the earlier
of 12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized BMW center, to repair in a reasonable
number of attempts, any defect or condition
which substantially impairs the use, value, or
safety of a new vehicle sold, leased or registered
in that state.
1. To qualify for compensation under the New
Jersey lemon law, you must give the
manufacturer or your dealer opportunity to
repair or correct the defect of the vehicle
within the terms of protection under the
lemon law, which are the first 24,000 miles of
operation or two years after the date of
original date of delivery or whichever comes
first.
A reasonable number of attempts is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.
2. If the manufacturer or your dealer cannot fix
or correct the defect within a reasonable
amount time, you may have the right to return
the vehicle and receive a full refund, less a
discount for the use of the vehicle.
3. If it is assumed that the manufacturer or your
dealer cannot repair or correct the defect and
if the same defect continues to substantially
exist after that the manufacturer has received
a notice of the defect, sent by certified mail
with return receipt, and has had a final
chance to correct the defect or condition
within 10 days of receiving the notice. This
notice must be received by the manufacturer
within the terms of protection and can only
be given after (i) the manufacturer or your
dealer has attempted two or more times to
correct the defect; (ii) the manufacturer or
your dealer has attempted, at least once, to
correct the defect if the defect is one which
can cause death or serious bodily injury if the
vehicle is operated; or (iii) the vehicle has
been out of service for repairs by a total of 20
calendar days accumulation or more, or in the
case of a rolling motorized house
(motorhome) 45 days or more.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the vehicle or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the
existence of an alleged defect. Send written
communication to the Customer Relations
and Services Department address listed
below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
4. If the same defect substantially continues to
exist after the manufacturer has had the last
opportunity to repair or correct the defect,
you may file a claim for compensation under
the New Jersey lemon law.
IMPORTANT: IF THIS VEHICLE HAS A DEFECT
THAT SUBSTANTIALLY AFFECTS ITS USE,
VALUE OR SECURITY, OR THAT MAY CAUSE
DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR
REGISTERED IN NEW JERSEY, YOU MAY HAVE
THE RIGHT UNDER THE LEMON LAW IN THE
STATE OF NEW JERSEY TO A REFUND OF
THE PRICE OF PURCHASE OR TO YOUR
LEASE PAYMENTS.
FOR COMPLETE INFORMATION ABOUT YOUR
RIGHTS AND RESOURCES UNDER THIS LAW,
INCLUDING THE MANUFACTURER’S
ADDRESS FOR NOTIFICATION OF THE
12
concesionaria han intentado dos o más
veces corregir el defecto, (ii) el fabricante o
su concesionaria han intentado, al menos
una vez, corregir el defecto si este puede
causar la muerte o lesiones corporales
graves si se maneja el vehículo, o (iii) el
vehículo ha estado fuera de servicio por
reparaciones un total de 20 días calendario o
más, o en el caso de una casa rodante
motorizada (casa rodante), 45 días o más.
DEFECT, PLEASE CONTACT: NEW JERSEY
DEPARTMENT OF LAW AND PUBLIC SAFETY,
DIVISION OF CONSUMER AFFAIRS, LEMON
LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, PHONE
NUMBER: 1 973 504-6226
IMPORTANTE: SI EL VEHÍCULO TIENE UN
DEFECTO QUE AFECTE DE MANERA
SUSTANCIAL SU USO, VALOR O SEGURIDAD,
O QUE PUEDA CAUSAR LA MUERTE O
LESIONES CORPORALES GRAVES SI SE
MANEJA, Y SE COMPRÓ, ARRENDÓ O
REGISTRÓ EN NUEVA JERSEY, PUEDE TENER
DERECHO EN LOS TÉRMINOS DE LA LEY
SOBRE DEFECTOS CONOCIDA COMO
⬙LEMON LAW⬙ DEL ESTADO DE NUEVA
JERSEY A UN REEMBOLSO DEL PRECIO DE
COMPRA O DEL PAGO DEL
ARRENDAMIENTO.
4. Si el mismo defecto sigue existiendo de
manera sustancial después de que el
fabricante ha tenido la última oportunidad de
reparar o corregir dicho defecto, puede
presentar una reclamación de indemnización
en los términos de la ⬙Lemon Law⬙ de Nueva
Jersey.
Aquí le damos un sumario de sus derechos:
SI DESEA MÁS INFORMACIÓN ACERCA DE
SUS DERECHOS Y RECURSOS EN LOS
TÉRMINOS DE ESTA LEY, INCLUIDA LA
DIRECCIÓN DEL FABRICANTE PARA
NOTIFICACIONES DE DEFECTOS, ESTOS
SON LOS DATOS DE CONTACTO: NEW
JERSEY DEPARTAMENT OF LAW AND PUBLIC
SAFETY, DIVISION OF CONSUMER AFFAIRS,
LEMON LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, TELÉFONO:
1 973 504-6226
1. Para tener derecho a una indemnización en
los términos de la ⬙Lemon Law⬙ de Nueva
Jersey, debe dar el fabricante o a su
concesionaria la oportunidad de reparar o
corregir el defecto del vehículo dentro de los
plazos de protección que establece esta ley,
que son las primeras 24,000 millas de
operación o dos años a partir de la fecha de
entrega original, lo que ocurra primero.
2. Si el fabricante o su concesionaria no pueden
arreglar o corregir el defecto en un plazo
razonable, puede tener derecho a devolver el
vehículo y recibir un reembolso íntegro,
menos un descuento por el uso del vehículo.
BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW NA offers additional
assistance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, GEORGIA, IDAHO,
IOWA, KENTUCKY, MARYLAND,
MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, OHIO, and VIRGINIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal
proceeding in which an impartial third party
renders a decision after a hearing at which both
parties have an opportunity to be heard. You can
select mediation or arbitration or both.
3. Se da por sentado que el fabricante o su
concesionaria no pueden reparar o corregir el
defecto si el mismo defecto continúa
existiendo de manera sustancial después de
que el fabricante ha recibido una notificación
del defecto enviada por correo certificado
con acuse de recibo, y ha tenido un última
oportunidad de corregir el defecto o
problema en los 10 días posteriores a la
recepción de la notificación. Esta notificación
debe ser recibida por el fabricante dentro de
los plazos de protección y sólo se puede dar
después de que (i) el fabricante o su
13
California Residents
The program is free of charge to you, the
consumer, but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
1. BMW OF NORTH AMERICA, LLC (BMW NA)
participates in BBB AUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the
California Department of Consumer Affairs
has certified BBB AUTO LINE and BMW.
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
䉯 Your name and address
䉯 The Vehicle Identification Number (VIN)
䉯 The make, model and year of your vehicle
䉯 A description of the problem with your vehicle
2. If you have a problem arising under a
BMW NA written warranty, we encourage you
to bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.
3. To file a claim with BBB AUTO LINE, call
1 800 955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE,
you will have to provide your name and
address, the brand name and Vehicle
Identification Number (VIN) of your vehicle,
and a statement of the nature of your
problem or complaint. You will also be asked
to provide: the approximate date of your
acquisition of the vehicle, the vehicle’s
current mileage, the approximate date and
mileage at the time any problem(s) were first
brought to the attention of BMW NA or one of
our dealers, and a statement of the relief you
are seeking. There is no charge to the
customer in bringing this claim.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate, you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on BMW NA if you
decide to accept it. BMW NA must comply with
the decision within the time frame specified by
the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(The Act) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s Lemon Law.
If you choose to seek redress by pursuing rights
and remedies not created by Title 1 of Magnuson
Moss Warranty Act, prior resort to the BBB
AUTO LINE is not required by any provision of
the Act.
14
• The same nonconformity [a failure to
conform to the written warranty that
substantially impairs the use, value or safety
of the vehicle] results in a condition that is
likely to cause death or serious bodily injury
if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by BMW NA or its agents
AND the buyer or lessee has directly
notified BMW NA of the need for the repair
of the nonconformity; OR
5. BBB AUTO LINE staff may try to help resolve
your dispute through mediation. If mediation
is not successful, or if you do not wish to
participate in mediation, claims within the
program’s jurisdiction may be presented to
an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of
7 days if you did not first contact BMW NA
about your problem, or a delay of up to
30 days if the arbitrator requests an
inspection/report by an impartial technical
expert or further investigation and report by
BBB AUTO LINE.
• The same nonconformity has been subject
to repair 4 or more times by BMW NA or its
agents AND the buyer has notified BMW NA
of the need for the repair of the
nonconformity; OR
6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
You are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by Title I of the Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing
rights and remedies not created by California
Civil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to
BBB AUTO LINE is not required by those
statutes.
• The vehicle is out of service by reason of
repair of nonconformities by BMW NA or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO BMW NA AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
1 800 831-1117
customerrelations@bmwusa.com
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW NA’s
written warranty or applicable law.
7. California Civil Code Section 1793.2(d)
requires that, if BMW NA or its representative
is unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW NA may be required to
replace or repurchase the vehicle. California
Civil Code Section 1793.22(b) creates a
presumption that BMW NA has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within 18 months from delivery
to the buyer or 18,000 miles on the vehicle’s
odometer, whichever occurs first, one or
more of the following occurs:
9. The following remedies may not be sought in
BBB AUTO LINE: punitive or multiple
damages, attorney’s fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
15
Special Programs
10. You may reject the decision issued by a BBB
AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action.
SOMETIMES BMW OF NORTH AMERICA,
LLC (BMW NA) OFFERS A SPECIAL
ADJUSTMENT PROGRAM TO PAY ALL OR
PART OF THE COST OF CERTAIN REPAIRS
BEYOND THE TERMS OF THE WARRANTY.
CHECK WITH YOUR BMW CENTER TO
DETERMINE WHETHER ANY ADJUSTMENT
PROGRAM IS APPLICABLE TO YOUR
MOTOR VEHICLE.
11. If you accept the arbitrator’s decision,
BMW NA will be bound by the decision, and
will comply with the decision within a
reasonable time not to exceed 30 days after
we receive notice of your acceptance of the
decision.
12. Please call BBB AUTO LINE at
1 800 955-5100 for further details about the
program. IDAHO Residents IMPORTANT: IF
THIS VEHICLE IS DEFECTIVE, YOU MAY
BE ENTITLED UNDER THE STATE’S
LEMON LAW TO REPLACEMENT OF IT OR
A REFUND OF ITS PURCHASE PRICE OR
YOUR LEASE PAYMENTS. HOWEVER, TO
BE ENTITLED TO REFUND OR
REPLACEMENT, YOU MUST FIRST
NOTIFY THE MANUFACTURER, ITS
AGENT, OR ITS AUTHORIZED DEALER OF
THE PROBLEM IN WRITING AND GIVE
THEM AN OPPORTUNITY TO REPAIR THE
VEHICLE. YOU ALSO HAVE A RIGHT TO
SUBMIT YOUR CASE TO THE CONSUMER
ARBITRATION PROGRAM WHICH THE
MANUFACTURER MUST OFFER IN THIS
STATE.
16
Overview of BMW Limited Warranties
*The California Emissions Control System Limited Warranty applies to all 2012 U.S.-specification BMW
vehicles registered in Arizona, California, Connecticut, Maine, Maryland, Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode Island, Vermont or Washington. The California Emissions Control System
Limited Warranty also applies to 2012 SULEV (PZEV) models registered in Oregon, Pennsylvania and
Washington. The SULEV (PZEV) models registered in Arizona, California, Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New York, Rhode Island and Vermont have different emissions warranty
coverage; please refer to the SULEV (PZEV) section beginning on page 29.
¹Refer to the California Emission Warranty Parts List on page 28 for specific coverage.
Your vehicle has been specifically adapted and designed to meet the particular operating
conditions and homologation requirements in your country and continental region in order to
deliver the full BMW driving pleasure while the vehicle is operated under those conditions. If you
wish to operate your vehicle in another country or region, you may be required to adapt your
vehicle to meet different prevailing operating conditions and homologation requirements. You
should also be aware of any applicable warranty limitations or exclusions for such country or
region. In such case, please contact the Customer Relations and Services Department for
further information.
The BMW limited warranties apply only to U.S.-specification BMW vehicles and is valid only
when repairs are performed at an authorized U.S. BMW center, subject to all applicable
exclusions or limitations. All other U.S.-specification programs such as Roadside Assistance
and the Maintenance Programs are also valid only in the U.S.
17
New Vehicle Limited Warranty —
2012 Models (Valid Only in the
U.S.A. and including Puerto Rico)
must be a new car retailed in the State of Kansas
and the repair performed by an authorized BMW
center in Kansas.
Other Items
Warrantor
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
BMW of North America, LLC (BMW NA) warrants
2012 U.S.-specification vehicles distributed by
BMW NA or sold through the BMW NA European
Delivery Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Items which are subject to wear and tear or
deterioration due to driving habits or
conditions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint
finish, drive belts, glass, and similar items,
are specifically limited to defects in material
or workmanship.
Warranty Period
The warranty period is 48 months or
50,000 miles, whichever occurs first.
This warranty does not apply to the following:
Damage which results from negligence, improper
operation of the vehicle, improper repair, lack of
or improper maintenance, environmental
influences, flood, accident or fire damage, road
salt corrosion, or use of improper or
contaminated fuel.
Warranty Begins
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
Damage to the engine, transmission or any
related component caused by improper shifting
of the transmission.
Warranty Coverage
To obtain warranty service coverage, the vehicle
must be brought, upon discovery of a defect in
material or workmanship, to the workshop of any
authorized BMW center in the United States or
Puerto Rico, during normal business hours. The
BMW center will, without charge for parts or
labor, either repair or replace the defective part(s)
using new or authorized remanufactured parts.
The decision to repair or replace said part(s) is
solely the prerogative of BMW NA. Parts for
which replacements are made become the
property of BMW NA.
Maintenance services and parts when replaced
during maintenance such as spark plugs
(gasoline engines only), lubricants, fluids, engine
tune-up parts, replacement of filters, coolant,
and refrigerant.
Failure to maintain the vehicle properly in
accordance with the instructions in the Owner’s
Manual or the Service section of this Statement,
that results in the failure of any part of the vehicle.
Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the original
engineering and/or operating specifications or
which result in damage to the other original
components, electrical interference, electrical
short, radio static, water leaks and wind noise.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Tires are warranted by their respective
manufacturer. See the Tire Warranty Statement
on page 29.
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years,
unlimited mileage from the date of purchase. In
order to be eligible for this coverage, the vehicle
Driving over rough or damaged road surfaces,
as well as debris, curbs and other obstacles
18
Limited Warranty — Rust
Perforation 2012 Models
can cause serious damage to wheels, tires
and suspension parts. This is more likely to
occur with low-profile tires that provide less
cushioning between the wheel and the road.
Be careful to avoid road hazards and reduce
your speed, especially if your vehicle is
equipped with low-profile tires.
BMW of North America, LLC (BMW NA) warrants
this original vehicle against defects in materials
or workmanship which will result in rust
perforation of the vehicle body for a period of
12-years unlimited mileage. Coverage begins on
the date of first retail sale or the date the vehicle
is first placed into service as a sales
demonstrator, Aftersales Mobility Program (AMP)
Vehicle or company vehicle, whichever is earlier.
Non-genuine BMW Parts — While you may elect
to use non-genuine BMW parts for maintenance
or repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the use of
non-genuine parts.
To obtain warranty service coverage, the vehicle
must be brought, upon discovery of any rust
perforation, to the workshop of any authorized
BMW center. This BMW center will, without
charge for parts or labor, either repair or replace
the defective part(s). The decision to repair or
replace said part(s) is solely the prerogative of
BMW NA. Parts for which replacements are
made become the property of BMW NA.
BMW NA will not accept any liability for any
parts and accessories not approved by BMW.
This warranty shall be null and void if the
Vehicle Identification Number (VIN) has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage
purposes, or if the vehicle has been used in
any competitive event.
BMW of North America, LLC (BMW NA) makes
no other express warranty on this product except
the new car warranty or the warranty as to the
emission control system. THE DURATION OF
ANY IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTY OF MERCHANTABILITY,
IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
BMW OF NORTH AMERICA, LLC (BMW NA)
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW NA
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state. Any legal claim or action arising
from any express or implied warranty contained
herein must be brought within 12 months of the
date it arises.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
19
This warranty does not apply to damage
caused by negligence, improper accident
damage repairs, or improper use.
The BMW center will, without charge for parts or
labor (including diagnosis), either repair or
replace the defective part, if any. The decision
whether to repair or replace said parts is solely
the prerogative of BMW NA and must be
expected to correct the failure of the warranted
part. Parts for which replacements are made
become the property of BMW NA. In all cases, a
reasonable time must be allowed for warranty
repairs to be completed after the car is received
by the BMW center.
BMW NA will not accept any liability for any
parts and accessories not approved by BMW.
This warranty shall be null and void if the
Vehicle Identification Number (VIN) has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage
purposes, or if the vehicle has been used in
any competitive event.
For assistance in determining which specific
parts or components of your vehicle are covered
under this warranty, please contact your BMW
center.
Federal Emissions System Defect
Warranty (Valid Only in the U.S.A.
and including Puerto Rico)
It is the owner’s responsibility to have all
scheduled inspection and maintenance services
performed (at the owner’s expense), as
prescribed in the maintenance schedule for the
BMW Emission Control System. Service intervals
are computed by the onboard BMW Condition
Based Service system and displayed on the
instrument panel. The instructions for proper
maintenance and use can be found in the
Owner’s Manual. It is strongly recommended that
any replacement parts used for maintenance,
repair or replacement of emission control
systems be certified BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may elect to
have maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to use
parts other than certified BMW Service Parts.
However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center or a warranty
replacement part is not reasonably available
(within 30 days), repairs may be performed at any
available service establishment using any
equivalent part. BMW NA will reimburse the
owner for such emergency repairs (including
labor, parts and diagnosis not to exceed
BMW NA rates for labor, parts, and diagnosis in
said area) that are covered under this warranty.
Replaced parts and paid invoices must be
presented at a BMW center as a condition of
reimbursement for emergency repairs not
performed by a BMW center.
This warranty applies only to U.S.-specification
vehicles distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program.
In accordance with the defect warranty
provisions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail purchaser,
and each subsequent purchaser, that the car (a)
was designed, built and equipped so as to
conform, at the time of sale, with all regulations
of the U.S. Environmental Protection Agency
applicable at the time of manufacture and (b) is
free from defects in materials and workmanship
which would cause it to fail to conform with
applicable regulations for a period of 2 years or
24,000 miles, whichever occurs first, except for
specific emission control components (as listed
on page 23), for which the warranty period is
8 years or 80,000 miles, whichever occurs first.
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
Warranty claims must be made as soon as
reasonably possible after a defect is discovered.
To make a claim, the car must be brought to any
authorized BMW center during normal business
hours.
20
General
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of the emission control system. If other than
certified BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
However, the use of non-genuine BMW
replacement parts or non-EPA certified parts
does not invalidate the warranty on other
components, unless non-genuine BMW parts or
non-EPA certified parts cause damage to
warranted parts.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you. Additionally, if
you are an Arizona, California, Connecticut,
Maine, Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode Island,
Vermont or Washington resident and your vehicle
is registered in that state, your vehicle is eligible
for California Emissions Warranty coverage.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper or
inadequate maintenance, use of leaded fuel or
fuels containing more than 10% ethanol, or other
oxygenates with more than 2.8% oxygen by
weight (i.e., more than 15% MTBE or more than
3% methanol plus an equivalent amount of
co-solvent).
These federal warranty provisions also apply to
all vehicles sold in all U.S. states and territories
regardless of whether a state has enacted state
warranty provisions that differ from the federal
provisions.
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services, the repair or
replacement of maintenance parts beyond the
first required inspection/maintenance, or if the
part has been replaced earlier for reasons other
than it being defective.
The car or any part of the car, unless a failure
causes the car to fail to conform to applicable
emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be read, or if the car has been
declared a total loss or sold for salvage purposes.
21
Federal Emissions Performance
Warranty (Valid Only in the U.S.A.
and including Puerto Rico)
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier. This warranty continues for a
period of 2 years or 24,000 miles, whichever
occurs first, except for specific emissions control
components (as listed on page 23), for which the
warranty period is 8 years or 80,000 miles,
whichever occurs first.
In those states and jurisdictions that have
established periodic vehicle emissions tests to
encourage proper vehicle maintenance and
require the car to pass an emissions test
approved by the U.S. Environmental Protection
Agency and:
This warranty is made subject to the terms and
conditions that apply to the Emission Control
System Warranty and the New Vehicle Limited
Warranty.
1. The car was distributed by BMW of North
America, LLC (BMW NA), or sold through the
BMW NA European Delivery Program; and
No claim under this warranty will be denied on
the basis of use of a properly installed EPA
certified emission part for maintenance and
repair.
2. The car has been maintained and operated in
accordance with the instructions for proper
maintenance and use set forth in the Owner’s
Manual supplied with the car; and
A vehicle manufacturer may deny an emission
performance warranty claim on the basis of an
uncertified replacement part used in the
maintenance or repair of a vehicle only if the
vehicle manufacturer presents evidence that the
uncertified replacement part is either defective in
materials or workmanship or not equivalent from
an emission standpoint to the original equipment
part.
3. The car fails to conform to the applicable
emissions standards of the EPA as judged by
an EPA approved emissions test; and
4. The failure to conform results or will result in
the owner of the car having to bear a penalty
or other sanction (including the denial of the
right to use the car) under local state or
federal law if the non-conformity is not
remedied within a specified period of time.
Maintenance, replacement, or repair of
emission control devices and systems may be
performed by any automotive repair
establishment or individual using any
certified part.
Then, in accordance with the provisions of
section 207(b) of the Clean Air Act, BMW NA
warrants that if the car is eligible for coverage
under this warranty, any non-conformities in the
car, which cause it to fail an EPA-approved
emissions test will, without charge for parts or
labor (including diagnosis), be adjusted, repaired,
or replaced, at the option of BMW NA to proper
specifications, in order to make the car comply
with applicable emissions standards. The
decision to adjust, repair or replace parts is solely
the prerogative of BMW NA and must reasonably
be expected to correct the failure of the
warranted part.
Immediately after the car has failed an EPA
approved emission short test, your claim can be
made at any authorized BMW center. The BMW
center will honor or deny your claim within the
time period specified by local or state laws (not to
exceed 30 days), to avoid further penalties or
sanctions. If the claim is denied, the BMW center
will notify you in writing of the reason(s). The
BMW center is required by law to honor the claim
if notice of denial is not received by the owner
within the specified time period.
22
You may obtain further information concerning
the emission warranties, or report violations of
warranty terms, by contacting the Director, Field
Operations and Support Division (6406J),
Environmental Protection Agency, 401 M Street,
SW, Washington, D.C. 20460.
The following systems are covered by the
Federal Emission Performance Warranty for a
period of 2-years or 24,000 miles, whichever
occurs first. The specific systems may vary
according to model; therefore, all of the systems
listed may not be used on your vehicle. For
assistance in determining which systems and
specific components within these systems apply
to your vehicle, please contact your BMW center.
AIR INDUCTION SYSTEM
FUEL METERING SYSTEM
IGNITION SYSTEM
POSITIVE CRANKCASE VENTILATION
SYSTEM (PCV)
FUEL EVAPORATIVE CONTROL SYSTEM
EXHAUST SYSTEM
ENGINE EMISSION CONTROL SYSTEM
SENSORS/DEVICES
ONBOARD DIAGNOSTIC SYSTEM (OBD)
RELATED PARTS ASSOCIATED WITH THE
ABOVE SYSTEMS
The following components and/or systems are/is
covered under the Federal Emission Warranty for
a period of 8 years or 80,000 miles, whichever
occurs first.
CATALYTIC CONVERTER
ENGINE CONTROL MODULE (INCLUDING
ONBOARD DIAGNOSTIC SYSTEM)
For assistance in determining coverage of the
specific components of the Onboard diagnostic
system, please contact your BMW center.
23
California Emission Control
Warranty Statement* Your
Warranty Rights and Obligations
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. BMW NA
recommends that you retain all receipts
covering maintenance on your vehicle, but
BMW NA cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty
coverage if your vehicle or part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.
The California Air Resources Board and BMW of
North America, LLC (BMW NA) are pleased to
explain the emission control system warranty on
your 2012 vehicle. In California, new motor
vehicles must be designed, built and equipped to
meet the State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your vehicle for the periods of time
listed below provided there has been no abuse,
neglect or improper maintenance of your vehicle.
Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine computer.
Also included may be hoses, belts, connectors
and other emission-related assemblies.
Where a warrantable condition exists, BMW NA
will repair your vehicle at no cost to you including
diagnosis, parts and labor.
If you have any questions regarding your warranty
rights and responsibilities, you should contact:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles, whichever occurs
first:
Telephone: 1 800 831-1117
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.
Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your short-term
emission control system DEFECTS
WARRANTY.
– For 7 years or 70,000 miles (8 years or
100,000 miles for certain models), whichever
occurs first:
*The California Emissions Control System Limited
Warranty applies to all 2012 U.S.-specification
BMW vehicles registered in Arizona, California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, Oregon, Pennsylvania, Rhode Island,
Vermont or Washington. This warranty also applies
to SULEV (PZEV) models registered in Oregon,
Pennsylvania or Washington. The SULEV (PZEV)
models registered in Arizona, California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New York, Rhode Island and Vermont
have different emissions warranty coverage; please
refer to the SULEV (PZEV) section beginning on
page 29.
If an emission-related part specially noted on
page 28 as having coverage for 7 years or
70,000 miles (8 years or 100,000 miles for certain
models) is defective, the part will be repaired or
replaced by BMW NA. This is your long-term
emission control system DEFECTS WARRANTY.
24
California Emission Control
System Limited Warranty*
any. If your vehicle failed the California Smog
Check test or an EPA approved short test, then
BMW NA will repair your vehicle so that it will
pass this test. Items that require scheduled
replacement are warranted up to the
replacement interval specified in the Service
section of this Statement. BMW NA may repair a
part in lieu of replacing it when performing
warranty repairs. Parts for which replacements
are made become the property of BMW NA. After
3 years or 50,000 miles, and in accordance with
paragraph (c) above, such repairs are limited to
the repair or replacement of those parts
identified in the California Emissions Warranty
List.
This warranty applies to California certified
vehicles distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California.
BMW NA warrants to the original purchaser and
each subsequent owner that the vehicle is:
a. designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.
If your California registered vehicle is between
7 and 8 years old and has been driven less than
80,000 miles, then your vehicle is eligible for
additional warranty coverage under the Federal
Emissions Warranty.
b. free from defects in materials and
workmanship which cause any part that can
affect emissions to fail to conform with
applicable requirements or to fail a California
Smog Check test or EPA approved short test
for a period of 3 years or 50,000 miles,
whichever occurs first.
A repair performed as the result of a Smog Check
test failure due to a defect in a part, which is
warranted for 7 years/70,000 miles (8 years or
100,000 miles for certain models), is covered.
c. free from defects in materials and
workmanship in emission related parts, which
are contained in the California Emission
Warranty Parts List on page 28, for a period of
7 years or 70,000 miles (8 years or
100,000 miles for certain models), whichever
occurs first.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair to
be completed, after the car is received by the
BMW center.
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
It is the owner’s responsibility to have all required
maintenance services performed (at the owner’s
expense), as prescribed in the maintenance
schedule for the BMW Emission Control System.
Service intervals are computed by the Condition
Based Service system and displayed on the
instrument panel.
To obtain service under this warranty, the vehicle
must be brought, upon failure of a Smog Check
test or upon discovery of the defect, to the
workshop of any authorized BMW center, during
normal business hours. The BMW center will
honor or deny your claim within 30 days. If the
claim is denied, the BMW center will notify you in
writing of the reason(s). The BMW center is
required by law to honor the claim if notice is not
given to the owner within 30 days.
However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform the
required maintenance unless BMW NA
demonstrates that such lack of required
maintenance is a direct cause of the emission
control system failure. The instructions for
required maintenance and use can be found in
the Owner’s Manual and in the Service section of
this Statement.
The BMW center will, without charge for parts or
labor (including diagnosis), either adjust, repair or
replace the defective part and other parts
affected by the failure of the warranted part, if
*The California Emissions Control System
Limited Warranty applies to all 2012 U.S.specification BMW vehicles registered in
Arizona, California, Connecticut, Maine,
25
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of emission control systems. If other than
genuine BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont or
Washington. This warranty also applies to
SULEV (PZEV) models registered in Oregon,
Pennsylvania or Washington. The SULEV (PZEV)
models registered in Arizona, California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New York, Rhode Island and
Vermont have different emissions warranty
coverage; please refer to the SULEV (PZEV)
section beginning on page 29.
It is strongly recommended that any replacement
parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating this
warranty, the owner may elect to have
maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to use
parts other than BMW Authorized
Remanufactured or genuine BMW Service Parts.
However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center is not
reasonably available or a warranty replacement
part is not available within 30 days, repairs may
be performed at any available service
establishment or by any individual using any
replacement part.
However, the use of non-genuine BMW
replacement parts does not invalidate the
warranty on other components, unless
non-genuine BMW parts cause damage to
warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering,
disconnection, improper or inadequate
maintenance, except if performed by an
authorized BMW center doing warranty repair
work, use of leaded fuel or fuel other than as
specified in the Owner’s Manual.
The replacement of maintenance parts, such as
spark plugs (gasoline engines only), filters and
similar items used in required maintenance
services or the repair or replacement of
maintenance parts beyond the first replacement
interval.
A repair not completed within 30 days
constitutes an emergency. BMW NA will
reimburse the owner for such emergency repairs
(including labor, parts and diagnosis not to
exceed BMW suggested retail price for all
warranted parts replaced and labor charges
based on the manufacturer’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor rate) that
are covered under this warranty. Replaced parts
and paid invoices must be presented to a BMW
center as a condition of reimbursement for
emergency repairs not performed by a BMW
center.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be determined, or if the car
has been declared a total loss or sold for salvage
purposes.
26
General
The warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW OF
NORTH AMERICA, LLC (BMW NA) HEREBY
EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW center or the BMW NA
Customer Relations and Services Department at
1 800 831-1117. You may obtain further
information concerning the emissions warranty
or report violations of warranty terms by
contacting Air Resources Board (ARB), Mobile
Source Operations Division, 9528 Telstar
Avenue, El Monte, CA 91731. Please include the
title of the BMW service department head and
telephone number.
27
California Emission Warranty Parts List
The following components are covered for defects by the California Emission Control System Limited
Warranty for a period of 7 years or 70,000 miles, whichever comes first. For certain models, the
following components are covered for a period of 8 years or 100,000 miles, whichever comes first. The
period is noted in the table below:
Models:
328i
335i
328i SULEV (PZEV)
OR, PA & WA only
Coverage:
8 Years
100,000 miles
7 Years
70,000 miles
7 Years
70,000 miles
Air Intake Tube
•
Catalytic Converter
•
•
•
•
Charge Air Cooler
•
•
•
Charge Air Induction Tract
•
•
•
Crankshaft Position/RPM
Sensor
•
•
•
Cylinder Head Cover Gasket
Set
•
•
•
Engine Control Module
•
•
•
Exhaust Manifold Gasket
•
•
•
Exhaust Pipe Gasket
(Between Catalyst &
Turbocharger)
•
•
•
Fuel Tank
•
•
•
High Pressure Fuel Pump
•
•
•
High Pressure Fuel Rail
•
•
•
Injection Valve (Fuel Injector)
•
•
•
Intake Manifold
•
•
•
•
Fuel Filler Neck
Oxygen Sensor, Front
(Regulating)
•
Oxygen Sensor, Rear
(Monitor)
•
•
Radiator
Throttle Body
•
•
•
Torque Converter
•
•
•
Transmission Control Module
•
•
•
Turbocharger
•
•
•
Vacuum Pump
•
•
•
Valvetronic Actuator
•
•
•
VANOS (VVT) Adjustment
Unit
•
•
•
28
Notice
However, we also recommend either contacting
or visiting the specific manufacturer’s website to
ensure that you have the most current tire
warranty information.
The “National Traffic and Motor Vehicle Safety
Act of 1966” requires manufacturers to be in a
position to contact vehicle owners when a
correction of a safety-related defect or
noncompliance issue with an applicable federal
motor vehicle safety standard becomes
necessary.
Should you have difficulty in obtaining warranty
service from a tire manufacturer, your authorized
BMW dealer will assist you in resolving the
situation.
Please see the Correcting, Updating or Changing
Vehicle-Related or Ownership Information
section.
Instructions for proper tire care and maintenance
are contained in the Wheels and Tires section of
your vehicle’s Owner’s Manual.
Correcting, Updating or Changing
Vehicle-Related or Ownership
Information
California Emission Warranty —
SULEV (PZEV)
Certain 2012 328i models are certified to
California’s stringent Super Ultra Low Emission
Vehicle (SULEV) standards and also qualify as a
Partial Zero Emission Vehicle (PZEV) under the
California Air Resources Board Zero Emission
Vehicle program. In addition to very low tailpipe
and zero-evaporative emissions, this PZEV
certification includes a unique warranty when the
vehicle is registered in Arizona, California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New York, Rhode Island or Vermont.
The SULEV (PZEV) models registered in Oregon,
Pennsylvania and Washington are covered by the
California Emissions Warranty; this coverage is
described beginning on page 24.
To enable BMW to contact you with important
vehicle product and safety updates, including
vehicles with expired warranty coverage, please
update your vehicle-related or ownership
information by either:
䉯 Logging on at www.bmwusa.com, to access
your My BMW Account (create a new account
as necessary)
䉯 Contacting the BMW Customer Relations and
Services Department at 1 800 831-1117
䉯 Complete and mail the Information Change
Card, located at the back of this booklet
Please have your vehicle’s 17-character Vehicle
Identification Number (VIN) available.
The emission certification standard can be
verified on the Vehicle Emission Control
Information label located in the engine
compartment. A representative label is shown on
page 1.
Tire Warranty Statement
Original equipment tires on new BMW vehicles
are warranted by their respective manufacturer
as detailed in the applicable tire manufacturer’s
warranty statement.
The CD ROM BMW provides in the vehicle’s
documents portfolio contains the warranty
statements for the following original equipment
tire manufacturers:
䉯 Bridgestone/Firestone
䉯 Continental
䉯 Goodyear/Dunlop
䉯 Pirelli
䉯 Michelin
29
Overview of BMW Limited Warranties for SULEV (PZEV) Models
* The California Emissions Control System Limited Warranty applies to all 2012 U.S.-specification BMW
SULEV (PZEV) vehicles registered in Arizona, California, Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New York, Rhode Island or Vermont.
Your vehicle has been specifically adapted and designed to meet the particular operating
conditions and homologation requirements in your country and continental region in order to
deliver the full BMW driving pleasure while the vehicle is operated under those conditions. If you
wish to operate your vehicle in another country or region, you may be required to adapt your
vehicle to meet different prevailing operating conditions and homologation requirements. You
should also be aware of any applicable warranty limitations or exclusions for such country or
region. In such case, please contact the Customer Relations and Services Department for
further information.
The BMW limited warranties apply only to U.S.-specification BMW vehicles and is valid only
when repairs are performed at an authorized U.S. BMW center, subject to all applicable
exclusions or limitations. All other U.S.-specification programs such as Roadside Assistance
and the Maintenance Programs are also valid only in the U.S.
30
California Emission Control
Warranty Statement SULEV
(PZEV)* Your Warranty Rights and
Obligations
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. BMW NA
recommends that you retain all receipts
covering maintenance on your vehicle, but
BMW NA cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty
coverage if your vehicle or part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.
The California Air Resources Board and BMW of
North America, LLC (BMW NA) are pleased to
explain the emission control system warranty on
your 2012 vehicle. In California, new motor
vehicles must be designed, built and equipped to
meet the State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your vehicle for the periods of time
listed below provided there has been no abuse,
neglect or improper maintenance of your vehicle.
Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine
computer. Also included may be hoses, belts,
connectors and other emission-related
assemblies.
If you have any questions regarding your
warranty rights and responsibilities, you should
contact:
Where a warrantable condition exists, BMW NA
will repair your vehicle at no cost to you including
diagnosis, parts and labor.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Manufacturer’s Warranty Coverage:
– For 15 years or 150,000 miles, whichever
occurs first:
Telephone: 1 800 831-1117
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.
Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your emission control
system DEFECTS WARRANTY.
*The California Emissions Control System
Limited Warranty SULEV (PZEV) applies to all
2012 U.S.-specification BMW SULEV (PZEV)
vehicles registered in Arizona, California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New York, Rhode Island or Vermont.
The SULEV (PZEV) models registered in Oregon,
Pennsylvania or Washington have different
emissions warranty coverage; please refer to the
California Emissions Warranty section beginning
on page 32.
31
California Emission Control
System Limited Warranty SULEV
(PZEV)*
BMW NA will repair your vehicle so that it will
pass this test. Items that require scheduled
replacement are warranted up to the
replacement interval specified in the Service
section of this Statement. BMW NA may repair a
part in lieu of replacing it when performing
warranty repairs. Parts for which replacements
are made become the property of BMW NA.
This warranty applies to California certified
vehicles distributed by BMW of North America
(BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California.
A repair performed as the result of a Smog Check
test failure due to a defect in a part, which is
warranted for 15 years/150,000 miles, is covered.
BMW NA warrants to the original purchaser and
each subsequent owner that the vehicle is:
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair to
be completed, after the car is received by the
BMW center.
a. designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.
It is the owner’s responsibility to have all required
maintenance services performed (at the owner’s
expense), as prescribed in the maintenance
schedule for the BMW Emission Control System.
Service intervals are computed by the Condition
Based Service system and displayed on the
instrument panel.
b. free from defects in materials and
workmanship which cause any part that can
affect emissions to fail to conform with
applicable requirements or to fail a California
Smog Check test or EPA approved short test
for a period of 15 years or 150,000 miles,
whichever occurs first.
However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform the
required maintenance unless BMW NA
demonstrates that such lack of required
maintenance is a direct cause of the emission
control system failure. The instructions for
required maintenance and use can be found in
the Owner’s Manual and in the Service section of
this Statement.
c. free from defects in materials and
workmanship in emission related parts for a
period of 15 years or 150,000 miles,
whichever occurs first.
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
*The California Emissions Control System
Limited Warranty SULEV (PZEV) applies to all
2012 U.S.-specification BMW SULEV (PZEV)
vehicles registered in Arizona, California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New York, Rhode Island or Vermont.
To obtain service under this warranty, the vehicle
must be brought, upon failure of a Smog Check
test or upon discovery of the defect, to the
workshop of any authorized BMW center, during
normal business hours. The BMW center will
honor or deny your claim within 30 days. If the
claim is denied, the BMW center will notify you in
writing of the reason(s). The BMW center is
required by law to honor the claim if notice is not
given to the owner within 30 days.
It is strongly recommended that any replacement
parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating this
warranty, the owner may elect to have
maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to use
parts other than BMW Authorized
Remanufactured or genuine BMW Service Parts.
The BMW center will, without charge for parts or
labor (including diagnosis), either adjust, repair or
replace the defective part and other parts
affected by the failure of the warranted part, if
any. If your vehicle failed the California Smog
Check test or an EPA approved short test, then
32
work, use of leaded fuel or fuel other than as
specified in the Owner’s Manual.
However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center is not
reasonably available or a warranty replacement
part is not available within 30 days, repairs may
be performed at any available service
establishment or by any individual using any
replacement part.
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services or the repair or
replacement of maintenance parts beyond the
first replacement interval.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
A repair not completed within 30 days
constitutes an emergency. BMW NA will
reimburse the owner for such emergency repairs
(including labor, parts and diagnosis not to
exceed BMW suggested retail price for all
warranted parts replaced and labor charges
based on the manufacturer’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor rate) that
are covered under this warranty. Replaced parts
and paid invoices must be presented to a BMW
center as a condition of reimbursement for
emergency repairs not performed by a BMW
center.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be determined, or if the car
has been declared a total loss or sold for salvage
purposes.
General
The warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW OF
NORTH AMERICA HEREBY EXCLUDES
INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of emission control systems. If other than
genuine BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.
For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW center or the BMW NA
Customer Relations and Services Department at
1 800 831-1117. You may obtain further
information concerning the emissions warranty
or report violations of warranty terms by
contacting Air Resources Board (ARB), Mobile
Source Operations Division, 9528 Telstar
Avenue, El Monte, CA 91731. Please include the
title of the BMW service department head and
telephone number.
However, the use of non-genuine BMW
replacement parts does not invalidate the
warranty on other components, unless
non-genuine BMW parts cause damage to
warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering,
disconnection, improper or inadequate
maintenance, except if performed by an
authorized BMW center doing warranty repair
33
Notes:
34
Notes:
35
Notes:
36
Owner/Driver Information:
Name
______________________________________________________________________
Address ______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Owner/Driver Telephones:
Business______________________________________________________________________
Home
______________________________________________________________________
Model
3 Series
2012
_________________________________________________
Year_______________
VIN­­­
Retail/In-Service Date__________________________________________________________
Trim Code____________________________________ Color Code______________________
Production Date________________________________________________________________
License Plate Number__________________________________________________________
BMW Center Telephone Numbers:
Offices ______________________________________________________________________
Services ______________________________________________________________________
981752_12a_3series_SW_101711b.indd 2
10/17/11 9:52 AM
Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.
Please Check One:
Address Change
Mr. Mrs. Ms.
Address:
Ownership Change
Last Name
Number
City
First Name
Middle Initial
Street
State
Zip
Apt./Suite
AM Phone
Email
PM Phone
Cell Phone
Comments
VIN
Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately (Print name & address of new owner above, if known)
The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.
Purchased Privately
Traded
Lease Ended
Gifted
Exported
Destroyed
Stolen
Never Owned
Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.
Please Check One:
Address Change
Mr. Mrs. Ms.
Address:
City
Ownership Change
Last Name
Number
First Name
Middle Initial
Street
State
Zip
Apt./Suite
AM Phone
Email
PM Phone
Cell Phone
Comments
VIN
Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately (Print name & address of new owner above, if known)
The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.
Purchased Privately
Traded
Lease Ended
Gifted
Exported
Destroyed
Stolen
Never Owned
For immediate updates or if there are no cards left, please contact the
BMW Customer Relations Center at: 1-800-831-1117.
For immediate updates or if there are no cards left, please contact the
BMW Customer Relations Center at: 1-800-831-1117.
NO POSTAGE
NECESSARY
IF MAILED IN
THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASSMAIL PERMIT NO. 131 WESTWOOD, NJ
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868
Attn: Customer Satisfaction
NO POSTAGE
NECESSARY
IF MAILED IN
THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASSMAIL PERMITNO.131 WESTWOOD, NJ
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868
Attn: Customer Satisfaction
More about BMW
bmwusa.com
1-800-334-4BMW
Service and
Warranty
Information
2012
3 Series
The Ultimate
Driving Machine®
The Ultimate
Driving Machine®
© 2011 BMW of North America, LLC
Woodcliff Lake, New Jersey 07677
The BMW name, model names and logo are registered trademarks.
Printed in U.S.A. 10/11
SD92-419
*SD92-419*
981752_12a_3series_SW_101711b.indd 1
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10/17/11 9:52 AM
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