getting started with waiterone

getting started with waiterone
V1.4.xx_v1.0
GETTING STARTED WITH
WAITERONE
DownloadWaiterOnefromtheAppleAppStoreandinstallitonyouriPad.
https://itunes.apple.com/au/app/horizon-pos/id883706786?mt=8
https://itunes.apple.com/be/app/WaiterOne-for-ipad/id429458845?mt=8
LaunchWaiterOnefromyouriPad(Figure1).
Figure1:launchingWaiterOne
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WhenlaunchingWaiterOneforthefirsttimetype‘1111’asusercode(Figure2).
YoucanuseshorterorlongercodestoenterWaiterOne;youcanevenuseaQR
Codeasanuseridentificationkey.
Asahintwehavecreatedabuttonwithname‘1111’onthefirstscreen.Wewill
changethenameofthisbuttonlateroninthisguide.
Figure2:type‘1111’tostartforthefirsttime
Assoonasyouloggedinwesuggestthatyoustartchangingsomedata.Let’sgo
throughthemostimportantthingsfirst.
Whenyouloginthefirsttime,WaiterOnewillcheckifyouhaveloggedinbefore
orifyouhaveloggedoutbefore,ifthisisthecaseWaiterOnewillpresentyoua
workin/outscreen.
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Figure3:Workin/outscreen
Ifyouwanttologout,justclickonthestopwatchbeforeyoulogin,soyoucan
clickonWorkoutassoonasyoutypedinyourcode.
Figure4:Workin/outscreenafterWorkin
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Figure5:clickon‘data’toview/changeyourdata
AllproductandfunctioninformationrelevanttoWaiterOneisfoundunderthe
‘Data’tab.
PagesdedicatedtoButtons(PLUs),Groups,Tables,Printers,TAX,Users,Courses,
andPaymentsareallaccessiblefromhere.
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Figure6:swipeupanddowntoviewthedifferenttabs
Youcangothroughthedifferentpagesbypressingontherelevanttab.(Figure
6)
Users
ThisisnotthefirstTabonthelistbutit’sagoodplacetostartlearningaboutall
thegreatfeatureswehaveavailable.
SwipedownonthetabsuntilyoureachtheUserstab,clickonit.
WithintheUserspageyouwillseealistofalluserscurrentlyconfigured
(Figure7).
Youcanchangeauserbyclickingonhis/hernameandenteringanewname.
YoucandeleteauserbyselectingtheuserthenpresstheredTrashcanatthe
topofthepage.
Youcanaddanewuserbypressingthe+iconatthetopofthepage.
(Thisactuallymakesacopyoftheuserthatwashighlightedpreviously)
ThefirstuserinthelistisBob.Thisuserhasbeensetuptousethedefaultcode
‘1111’.Solet’sstartbychangingthenameandcodeofBob.
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Figure7:changetheusers
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Setup your name and security settings
Clickonthenamefield,deleteBobandenteryourname,e.g.Leanneandpress
done.Assoonasyoupushdone,thekeyboardwilldisappear.
Nowhighlightthecodefield(the4dots),akeyboardwillpopup.
Changethecodetowhatevercodeyouwanttouseasmanager.Usebetween1
and4digitsforyourcode(Largernumbersareallowedbutweneedtochange
anothersetting….moreonthislater.)
ForLeannewehaveused“1”asthelog-incode.
Assoonasyoupushdone,thekeyboardwilldisappear.
Add,deleteorchangeasmanyusersasyouwant.Thesecuritylevelcanthenbe
setupforeachuser.
Boss:CompletecontrolofWaiterOne
Consultsales:Usercanseethedashboardandtheresults
Retour/void:Usercanvoidarticles
Onthehouse:Usercangiveitemsforfree,onthehouse
Drawer:Usercanopenthecashregisterdrawer
Drawer2:Useropenscashdrawernumber2
PriceLevel:Userisallowedtochangepricelevels
Closetable/tab:Usercancloseatable
Deletetable/tab:Usercandeleteatable,soitnotselectableagain
Movebuttons:Usercanmovebuttonsaroundontheorderscreen.
Figure8:userfunctions
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Foreasyoverview/reportingyoucanchangethecolorofauserbyclickingon
the‘custombutton’orbychangingthecolorsmanually(Figure9&10).
Thecolourselectedisdisplayedalongthebottomtoolbarwhenthatclerkis
loggedon.
Figure9:Press‘ClickforRandom’tochangethecolourofauser
Figure10:Adjustcoloursmanually
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Training mode
ThisisaspecialClerkthatallowsnewstafftosellitems,printtokitchenprinters
andfinalizesaleswithoutaddingthesesalesintothedaystotals.
1. Createanewusercalled“Training”.
2. Setthecodeforinstanceto9999.
3. SwitchontheTrainingoption.
Touselogoffthecurrentclerk.Loginusing‘9999’.
Entersalesasnormalandfinalise.Kitchenandreceiptdocketswillprintas
normal.
PleaseNote-IMPORTANT:Ifyoustoreasaletoatableintrainingmodeyou
MUSTfinalisethetableintrainingmode.Usinganormalclerktofinaliseatraining
tablewilladdthetotalofthetabletoyoursalesreport.
InsomeversionsofWaiterOneisthetrainingmodedisabledduetospecificTAX
restrictions.
Figure11:TrainingMode
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GST/Tax
ClickontheVAT/TAXtab(abovetheuserstab).
ThishasalreadybeensetupforAustralianGST
Ifyouneedtochangethesesettings.
SettheVAT/TAXpercentagesaccordingtoyourtaxofficerequirements.
(Figure12).
ForAustraliasetthenametoGST.
SetVat/Taxto10.00andleavethe‘PriceexclusiveVAT/TAX’toggleoff.Thisis
veryimportant,asallpricesshouldbeenteredasGSTinclusive.
Figure12:VAT/TAXsettings
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Printers
PrintersinWaiterOneareactuallyvirtualprintersNOTphysicalprinters.Ifyou
startwithWaiterOneyouwillprobablyonlyhave1physicalprinter.Don’tstart
bydeletingtheprintersinWaiterOne,thinkasiftheprintersinWaiterOneare
thedifferentprintoutsyouwant,youwantaprintoutforthebar,oneforthe
kitchenandoneforyourclient.Inmostcasesyouwillhave3printersin
WaiterOne.
AddingprinterstoWaiterOneisveryeasybutdemandssomebasicknowledge
aboutyournetworkoraboutBluetoothsetup.Printerconfigurationisprobably
50%ofourcustomersupport.WaiterOneworkswithprintersthatcanbe
connectedtoyourlocalnetwork(EthernetorWi-Fi)andwithvariousBluetooth
printers.WaiterOnedoesn’tworkwithprinterswithserialorparallelinterfaces,
butifyouareveryhandyyoucanactuallymakeitwork,insuchcaseyouwill
needspecialhardwaretoconnecteverythingtogether.
PleasecontactWaiterOnedirectlyifyouwouldliketopurchaseprintersalready
programmedandtested.
ToconfigureaprinterinWaiterOneyouneedtheiportheBluetoothaddressof
thatprinteroryoucouldworkwiththenetworkordevicename.
Thedefaultipaddressofyourprintercouldbeforinstance192.168.192.168(we
usethisipaddressalotinthismanualanditisalsousedinthestandard
installationofWaiterOneasitistheipaddressthatEpsonuseswhenshipped).
Typethataddressintothehostfield(Figure13).Everyprinterwillhaveitsown
ipaddress,butifyouwanttoprintoutdifferentticketsonthesameprinter(e.g.
billandbarprinter),justaddanother‘virtual’printerwiththesameaddressto
WaiterOne.IfyouhaveonlyoneprinterwecancreateaseparateKPdocketfor
FoodandCoffeesetc.
Theconfigurationofyourprinterintoyournetworkisbeyondthescopeofthis
manual;ifyoushouldhaveaquestionabouttheconfigurationofyourprinter,
pleasesendusanemailtogetherwiththebrandofyourprinter.Ifpossiblealso
sendusaphotoorscanofyourprintersettings(turnonyourprinterwhile
holdingdownthefeedbutton,atestpagewillbeprinted).
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Test Printer
Totestyourprinterconfigurationpushthetestbutton(QRCode).Asmalltest
pageshouldbeprinted,togetherwithyourlogo(ifyouhaveaddedone)andaQR
Codelabel,dependingontheprintermodelyouhave(Figure14).Toaddalogo
toyourprinter,downloadtheprintersoftwarethatdoestheconfigurationsetup
ofyourprinter.Toprintthatlogoonyourbilladdoneofthespecialfunctionsor
tagsthatareavailableinWaiterOnetoyourbillheader(settings->general->
ticketheader):<logo>
Specialfunctionsalwaysstartwitha‘<’andendwitha‘>’.Weuseheremoreor
lessthesameideaaswhatisusedbehindthemarkuplanguageusedtocreate
websites:HTML.Anotherexampleofsuchaspecialfunctionis<b>and</b>.
Everythingbetweenthose2tagswillbeprintedinbold.The‘/’meansthatyou
wanttoendthemarkup(function/tag).Withlogoyoudon’thavea‘/’,aslogo
standsonhisown(anotherexampleis<pulse>:sendsapulsetoyourprinterand
opensyourcashdrawer(DKoutputonyourprinter).
Figure13:printaQRcodetotestyoursetup
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Figure14:testpage
Anothersettingontheprinterpageistheparameter‘copies’.Whensetto0,
WaiterOnewillnotprintanyticket.Thiscanbeusedtodisableprintingout
everyreceiptandthuswastingmetersofpaper.Ifyourcustomershouldwanta
receiptafteralljustpressthe“ticket”buttonandselectthereceiptyouwant.A
listofreceiptsisdisplayed,pressingthetoponewillprintoutthelastsale…(see
mainpage->specialfunctions->tickets).Ifyousetcopiestohighernumberyou
willreceiveextracopiesofthatticket.
Figure15:Ticketsettings
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Printer settings
CharactersFontAandFontB:thesearethenumbersofcharactersyourprinter
canprintononelineusingfontAorfontB.Pleaseconsultthemanualofyour
printer.Butifyouseethatyourticketisn’tusingthewholeticketlinethen
probablythesevaluesaresettolow.Lotsofprinterswillworkwiththe42for
FontAand56forFontBsettings,butthelastyearsPOSprintersareabletoprint
muchsmallerresultingina48/64settingforfontAandfontBrespectively.
Codepage,charactersetandencoding:forprintingoutspecialcharacters,
languagespecificcharacters,seealsoyourprintermanual(thedefaultis16for
thecodepageformostEpsoncompatibleprinters,32isusedforsomeStar
printers),4forthecharacterssetand12fortheencoding).Formoreinformation
contactyourdealer.
Figure16:printersettings
Tip
Needextraspaceatthetopofyourkitchendockets.
GotoData>Printersandadd<br><br><br>totheticketheaderofyourkitchen
printer.Youwillnowhaveplentyofroomtohangthedocketsandstillbeableto
readthem.
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Tables
Youcanaddtablesandclientsnames(=tabs)toWaiterOne.Justaddasmanyas
youwant(Figure17).
Figure17:tables
Thelistofavailabletablesisalsodisplayedbypressingthe‘TotalDisplay”atthe
toprightofthesalesscreen.
Name:Itispossibletonamethetablesaswellausingnumbers.
E.g.Outside1–Deck10–Bar2etc.
BillorPaymentPrinter:Theprinterthefinalbillorpaymentissenttoo.Ifyou
havetablesindifferentlocationsyoucanprintthebilltothenearestprinterto
thatlocation.
Price:Youcansetthepriceleveltobeusedbyeachtable.IfyouhadaVIProoma
differentpricelevelcouldbeusedforalltablesinthatarea.
VAT/TAX/GST:Separatetaxratesfortables.Dependingthecountryyouare
livingin.WidelyusedinsomecountriesinEurope(e.g.differentTAXfortake
away),notusedinAustraliaorNZ.
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Groups
Groupshave2mainfunctionsinWaiterOne.
Thefirstistoorganizeyouritemsforreportingpurposes,e.g.allsalesofcoffee
itemswillberecordedintheCoffeegroup.
Thesecondistohelpwiththeconfigurationofyouritems.Insteadofhavingto
entereverydetailagainandagainforeachitem,justmakeagroupandinheritall
itsparameterstoeveryitemthatyouaddintotheButtonspage.
Youcaninheritthebuttoncolor,thecourse(starter,maindish,…),theGST/TAX
andtheprinterplace.Morewillcomeinthefuture,somakeuseofitasmuchas
possible.
Inheritfromgroupsisalsohelpfulifyouhavetomakeachangetoprinters,tax,
courses,etcforagroupofitems.Changingtheprinterforthatgroupwillchange
theprinterforallitemsownedbythatgroup.
Inthescreenshot(Figure18)youwillseethattheColdDrinksgrouphasthebar
printerasthedefaultprinterandGSTtaxselected.Thedefaultcolorforthe
buttonsbelongingtotheColdDrinksgroupisblue.Youcanalsosetmore
printersandselectadefaultcourse.
Figure18:groups
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Buttons
Figure19:buttons
WhenyoufirststartWaiterOneyouwillonlyhaveafewbuttonsprogrammed.
Let’schangethenameofthefirstbutton.It’snamed‘1111’,justtoremindpeople
abouttheinitialpasswordofWaiterOne(Figure19).
Let’schangethenametoCappuccino.Changethegroupto‘Coffee’,leavethe
‘Inheritprinterfromgroup’,‘InheritGST/TAXfromgroup’and‘Inheritcourse
fromgroup’activated.Themoreweinheritthelessworkyouwillhavetodo
later.Inheritmeansthatweuse(inherit)thesettingsfromthegroupthebutton
belongsto.
Addinganewbuttonisverysimple.Ifyouwouldliketoaddanewcoffeegoto
thecoffeepageandfindthelastcoffeedisplayede.g.Cappuccino.
GobacktoData>ButtonsandsearchforandhighlightCappuccino.Pressonthe
‘+’sign(toprighthandcorner).AnexactcopyofCappuccinohasnowbeen
created;noticeanasteriskhasbeenaddedtotheendofthename.
NowjustrenameCappuccino*toyournewcoffee,e.g.FlatWhite,PressDone.
Changethepriceandgobacktothesalesscreen.
Youwillnoticethatthenewcoffeehasbeenaddedtothespacebeloworright
topofthelastcoffee.
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Tips
Inthemainsalesscreenyoucanmovebuttonsbysimplypressingonthe
buttonanddragtothenewlocation.Easierthancalculatingyourselfwhat
thecorrectcolumnsandrowsareofyourbuttons.
2. Ifyoucannotfindthenewbuttonitmaybeunderneathabuttonthat
alreadyexists.Justdragthebuttonbelowthecopiedoneandyoushould
findthenewbuttonyouhavejustcreated.
3. Needmorespaceonyourscreen.Changetherow/columnofoneofthe
buttonssothatisitbeyondthebuttonwiththehighestrow/column.You
canhavelike12rowson12columnsofbuttonson1page!
1.
Some important parameters:
Price1-2-3:Setdifferentpricelevelsfortables,takeawayorhappyhours.
OpenPrice:Thisallowsyoutoenterthepriceforthisproduct.Canbeusedfor
miscbuttonordailyspecials.
OpenText:Switchontoentermisctext.CanalsobeusedwiththeOpenprice
switch.IfyoualsoswitchonModifierthenthisbuttoncanbeusedtoentera
modifierthatisnotcurrentlyprogrammed.
Modifier:Switchontomakethisbuttonamodifier(addon),e.g.rare,noice,
skimmilketc.Themodifiercanbechargeableifrequired.
Ifanitemissetasamodifieritmustbesoldwithastandardproduct,itcannot
besoldbyitself.Selectingamodifierwithoutselectinganormalproductwillnot
work.
Outofstock:Switchontosettheproductasoutofstock,anoutofstockproduct
willnotbeclickableinWaiterOne.
Page:Setsthepagetodisplaythisbuttonon.
Jump:whenclickingonthebuttonWaiterOnewillautomaticallyjumptoanother
page.Youcanusethistomakeapagewithproductsofthesamefamily(e.g.
beers),oryoucouldusethistojumptoapagewithmodifiers(e.g.rare).
JumpBack:SwitchonsothatwhenthebuttonispressedWaiterOnewill
immediatelyjumpbacktothepagewhereyoucamefrom.Usethistoallowstaffto
selectonlyonechoiceegRare,Med,WellDone.Sometimesyoumayhave
differentproductsondifferentpagesthatrequirethesamechoice.Usingthis
optionwilltakeyoubacktotheproductpageyoustartedfrom.Youcannest
jumpsandjumpbacksasmuchasyouwant.
Row/column:onwhichrow/columndoyouwantthebutton(movingabutton
aroundcanalsobedoneonthebuttonpage,seeprevioustipsorseelater)
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Courses
CoursesareawaytosortorderedproductsonyourKitchendockets.
ItemslinkedtotheEntréecoursewillallprintundertheEntréeheading,no
matterwhatordertheyhavebeenenteredintothesalesscreen.
Ifusingcoursesyouwillalsohavetosetthe“GroupPLU”flagonyourorder
printer(data->printers).
Figure20:courses
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Payments
Paymentbuttonscanbecreatedtotenderortoshowhowabillhasbeenpaid.
Paymentbuttonscanalsobeusedtoaddextra’stothebillliketips,serviceor
otheradd-ons.Paymentbuttonscanalsobeusedtoacceptaprepaymentfroma
clientwithoutclosingtheaccount.Thepaymentbuttonsarecreatedmoreorless
thesameastheproductbuttons,excepttheywillonlyappearonthepayments
page.Thispagecanbeviewedbyswipinguporbyclosingtheorder(depending
iftherenderingparameterissetornot).
The payment parameters:
Name:setherethenameofthepaymente.g.Cash,EFTPOS,Tipetc
Value:Valueshouldbesetto1mostofthetime.Butincaseyoureceiveforeign
moneyandyouwanttoexchangetheseyoucouldputheretheexchangerate.
Somecountriesalsoletpeoplepaywithgovernmentchequeswithafixedvalue,
hereitwouldbeagoodplacetofillinthatvalue(e.g.1lunchchequeis7.20€).If
setto0nothingwillhappenwiththetotalofyourticket.
Percentage:Calculatea%oftheamountreceived.Canbeadiscountoranextra
tobepaid(e.g.whenusingcreditcards).
Notdivisible:Activateifthepaymentmethodisnotdivisible,ifyoucan’tsplit
thepaymentmethod(e.g.alunchchequeis7.20,youcan’tsplititinahalve
chequeorso).
Quickpay:WhenactivatedWaiterOnewillcalculateallautomatically,no
interventionwillbeneeded,noneedtotypeinhowmuchtheclientshavetopay.
Serviceswitch:settoonifthepaymentinvolvesaservice,apriceaddedtothe
bill(e.g.tip).Atthisstageitcanonlybeapercentage.
Opendrawerswitch:whensettoon,thedrawerwillbeopenedwhenthis
paymentmethodsisusede.g.youdon’twanttoopenthedrawerwhen
somebodypayswithEFTPOSbutyes,youwanttoopenthedrawerwhenpeople
paywithcash.
Copies:setthenumberofticketsyouwantifthispaymentmethodisused(e.g.I
want2copiesifpeoplepaywithcreditcard,oneformeandonefortheclient).
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Figure21:payments
Oncethepaymentsaresetyouhavetoactivateitinthesettings.
Gotosettings->general->tendering.Alsosetadefaultpayment,inmostcase
thiswillbeyourcashpayment.Thedefaulttenderingwillbeusedtocalculate
thetenderingmoneyifnothingelsewasselected(e.g.ifclientpaystoomuch
withhiscreditcard,WaiterOnewillcalculatehowmoneyshouldbegivenback
inthedefaultpaymentmethod).
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Figure22:activatetenderinginthesettings
Settings
AfterenteringdatawealsoneedtosetsomespecificsettingssothatWaiterOne
isconfiguredcorrectlyforyourbusiness.
Clickonthe‘settings’buttononthebottom(Figure23).
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Figure23:settings
Thefirstsettingsarethemostimportantones.Onthegeneralsettingsyouhave
theticketheaderandfooterthatwillbeprintedonthereceiptorbill.Theticket
headerwillbecentered,thefooternot.Ifyouwanttocentersomethingyou
couldaddsomemarkuptags(e.g.<c>tocenter,</c>tostopthecentering,<b>
and</b>forbold,<h1>and</h1>forabiggerfont,…).
TogglesorswitchesthatappearinRED(orORANGE)meanthattheyhaveabig
(orlessbig)impactonWaiterOne.Theycansometimesevenblockyoursystem
(e.g.CustomerDisplaywasonlymadefortheCitizenCT-S800printerfamily,
activatingthisonanotherbrandsuchasEpsonwillblockyourprinter
completely).
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Someimportantsettings:
Bill->Billprinter:choosetheprinter(s)youwanttousetoprintoutthe
receipt/bill.
Bill->Paymentprinter:choosetheprinter(s)youwanttousetoprintoutthe
paymentticket.
Bill->AirPrint:donotsetthisifyoudon’thaveanAirPrintprinter(likeHP’sallin-oneinkjetprinters).Wedon’tlikethewayAirPrintworksontheiPad.Soif
possiblegoforarealPOSprinter.Itisfaster,smallerandlessexpensivetouse
(noexpensiveinkcartridges).
Bill->Enforcetable/tab:ifyouneedtheuserstopickatable/tabthenactivate
this.
Results->Resultprinter:choosetheprinteryouwanttousetoprintoutthe
results(Reports).
Currencies:ifyouwanttoworkwithasecondcurrencyactivatethecurrency
exchange.
Deactivatedorderbutton:Activatethisifyoudodirectsalesonly.NoTable
accountsorTabswillbepossible.
Theresetoptionsinsettings->data->resetletyouresettheresults,theresults
andcounters.Pleasenote:Opentables/tabsarenotcleared.Ifrequiredplease
closeoffeachtable/tabmanuallybeforeresettingyourdata.Thelastoption(All)
willdeleteallyourdataandsettings,pleasebecarefulwiththisone(Figure24).
Figure24:handlewithcare
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TheDatapagealsoshowshowmanyButtons,Groups,Printersetcarecurrently
inuse.TheBackup,ImportandExportfunctionsareatthetopofthepage.
Whenyouclickon‘Backup’(Figure25)youcanemailacopyofyourdatabaseto
yourselfforbackuppurposesortotheWaiterOnesupportemailforany
troubleshooting.Thisfunctionwillonlyworkifyouhaveanemailaddress
configuredonyouriPad.Rememberthereisasizelimitonemail,dependingon
yourInternetprovider.Allbackupsarecompressedinthelatestversionsof
WaiterOne.Dependingontheversionorsettingsyouhave,thiscompressed
backupfilecanalsobeencrypted.
YoucanrestoreadatabasebyconnectingyouriPadtoiTunesanddraganddrop
yourbackupfile(w1.db)backtoyouriPad.Youcannotdothiswithanzipped
backfile.Pleaseunzipitmanuallyfirst.
OR
youcanopenthatemailwiththew1.dbdatabaseattached.Pressonthe
attachmentforasecondandclickon‘copytoWaiterOne’.Youwillbethenasked
tooverwriteyourexistingdatabase.Ifthedatabasewasencryptedyour
passwordwillbeasked.
Figure25:backup
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USING WaiterOne
Loginwith1111oryournewclerkcodeifprogrammeddifferently.
Allitemswillbevisibleonthedifferentpagesaccordingtotheirsettingsonthe
buttons/groupstab(Figure26).
Youcanmovethroughthedifferentpagesbyswipingfromlefttoright,rightto
left,up/downordown/up.Swipingfromrighttoleftwillshowthenextpage,
swipingfromlefttorightwillbringyoutothepreviouspage,fromdowntoup
willbringyoutothelastpage(paymentpageiftenderingisactivated),upto
downtothefirstpage(startpage).Youcouldalsojumptoaspecificpageby
programminga‘jump’buttonorsetthe‘jumpback’optiononabutton.Ifwanted
swipingcanalsobedisabledinthesettings->general->allkindofsettings.
Figure26:swipethepages
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The order button (New Balance)
Thisbuttononlyactivateswhenyouopenatablefromyourlist.
EnteritemsontothetablethenpresstheOrderbutton.
Whenclickingonthisbutton(Figure27),yourorderissendtothe
bar/kitchen/…printers.ThesaleisnotfinalizedONLYstored.
Figure27:theorderbutton
The bill button
Thisisusedforcreatingapro-formareceipt(Bill)foryourcustomer.
Openthecustomer’stableandpresstheBillbutton(Figure28).
Anyoutstandingorderswillbesenttothebar/kitchen/…printer,ifnotalready
printedANDaproformareceipt(bill)isprintedforyourcustomer.Thetable
willbestored,notfinalized.Youcanreopenthetableandaddotherproducts;
youcanreprintthebill.
Figure28:thebillorreceiptbutton
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The payment button
Whenclickingonthisbutton(Figure29),yourorderissenttothebar/kitchen/…
printer,ifnotalreadyprintedANDareceipt/billisprintedforyourclient.If
paymentmethodswereaddedandtenderingisactivated,youwillbeableto
selectthecorrectmethodofpaymentfirst.
Figure29:thepaymentbutton
Total + table/tab name
PressingontheTotalscreen(Figure30)willdisplayalistofalltabs/tables
currentlyopen.Theamountowedbyeachtableandthenumberofbillsalready
printed(Figure30)willalsobedisplayed.
Figure30:clickonthetickettotaltoopenthetabs/tables
Underneaththatsamelistisalsoabuttontomoveatabletoanothertable.Once
atablewasselectedyoucanclickonitandselectanothertable(Figure31-32).
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Figure31:opentables
Figure32:movetable
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Tables
PressingtheTableiconwilldisplayalltables/tabsyouhavecreated.Thesearein
agraphicallistformatandthepositionscan'tbechanged.Tablesareordered,
tableswithnumbersfirstthenalphabetically.
Figure33:oldschooltableview
Create new Tables
StartupWaiterOneandloginwithboss,gototablesandclickontheeditbutton.
Clickonthetablelistoradd(+)newtables,selectsquaresonthetablecanvasto
createandedittables.Everytablewillhaveacolorsoyouknowwhichtableyou
areediting.Youcanalsochangenamesoftablesoradd/deletetablesinthedata
buttonofWaiterOne.
Stopeditingtablesbyclickingontheeditbuttonagain.Nowyoucanchoosea
tableandaddorderstoit.
OR
• GotoData
• SelectTableTab(Onleftofscreen)
• Pressthe+signtoaddanewtable.
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•
Givethetableanamesoyouknowwhatpagesareusedfor.
egcoffees,startersetc
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Create Temporary Tables (Takeaway sales)
Agreatnewfeatureistheabilitytocreateanewtemporarytable/accountthat
willbedeletedoncethebillispaidinfull.Thisisperfectforbartabsand
takeawaysales.
Bartabexample:Customerleavesc/cardbehindthebarandstartsabartab.
● Clerkpressesonthe“TotalDisplay”toopenthetablelistasnormal,but
insteadofusingapermanenttabletheyenterthecustomer'sname
(happenstobeDan)intothesearchfieldthenpressthe“+”button.
● Thiscreatesanewtablecalled“Dan”whichisusedtostoreallofDans
drinks.(Figure34)
● Oncetheaccountcalled“Dan”hasbeencashedoffitwillberemovedfrom
thetablelist.
Figure34:TemporaryTableAccount
TakeawayOrder:Customerphonesthroughatakeawayordertothelocalfish
andchippy.
● Clerkpressesonthe“TotalDisplay”toopenthetablelistasnormal,they
enterthecustomernameintothesearchfieldthenpressthe“+”button.
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● Thiscreatesanewaccountwhichisusedtostorethecustomerfood
order.
● Theorderisenteredintothesystemand“stored”asnormal.
● Whenthecustomerarrivestheclerkcanretrievetheorderbynameand
theorderispaidforandfinalised.
● ThetemporaryTakeawayacctisthenremovedfromthetablelist.
Special functions
Thearrowupiconistheiconforthespecialfunctions.Dependingontheuser's
settingsyouwillseethespecialfunctionsandyoucanclickonthemaccordingly
(Figure35).
Figure35:specialfunctions
List of Functions
□
DK:DrawerKick-NoSale.OpenstheCashDrawer.DK2:DrawerKick2
(asyoucanadd2drawersonWaiterOne).
□
1:Pricelevel–presstogotolevel2,againtolevel3,andthenbackto
level1.
Void:Pressonce(lightblinksred)Voidanitemafterithasbeensentto
theKPorRefundsitemifsalehasbeenfinalized.
Longpresswilllockthebuttonsomultipleitemscanbe
Voided/Refunded.
OntheHouse:Pressonce(lightblinksblue)thensellanitematzero
price(complimentary).Longpresstosellmultipleitemsatzeroprice.
□
□
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V1.4.xx_v1.0
□
□
□
Note:Salefinalizesbydefaultfasttender.
Reset:ClearscurrentsalesscreenbeforesendingtoKPorfinalizingthe
sale.Youcouldalsologoutandloginagain.
Split(Bill):Splitsatablebillbetweencustomers.
Opentable>PressSplit>Pressitemstobepaidfor>Presssplit(bottom
right)>Finalizesaleasusual.Theremainderofthebillwillbestoredto
thetable.
Tickets:Presstoshowalistoffinalizedbills.Pressthebillthatyou
requiretoprintacopyreceipt.
DASHBOARD
Thedashboardisjustafastwaytovisualizethecurrentsituationofyour
business(Figure36).Ifyouseea‘+’signonthedashboardicon,thenthismeans
thatsomedatahasbeenaddedorchanged.Thatwayyouknowthatanupdateof
thedashboardisgoingtobehappenassoonasyouclickonit.
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V1.4.xx_v1.0
Figure36:dashboard
Page39
V1.4.xx_v1.0
Sales Reports
Allsaleslistingsandreportscanbefoundhere(Figure37).Selectabuttonto
viewitonyourscreen,printit(POSprinterorAirPrintprinter)oremailit.
XreadsallowyoutolookatthetakingsduringthedayWITHOUTresettingany
totals.
Zreadsaretobedoneattheendofeachtradingdayorshift.
Alltotalswillbeclearedreadyforthenextday'strade.
**IMPORTANT***PleaseprintoremailboththeZFinancialsandZUserreports
foryourTaxrecords.ThereisnowaytorecreatethatsameZreportasecond
timeoncedeleted(trashicon).
Hereisalistofallthelistings/reportsyoucangenerate:
∙ Mainreports:
○ Sales(only1daycanbeviewedonscreen,ifyouselectmorethan
1dayitcanonlybemailed)
○ Orders(only1daycanbeviewedonscreen,ifyouselectmore
than1dayitcanonlybemailed)
○ Users
○ Products
○ Day->products
○ Groups
○ VAT/TAX/GST
○ Hours
○ Tables/tabs
○ Voids/Onthehouse
○ Openprice/opentext
∙
Paymentreports:
○ Payments
○ Day->payments
∙
XZreports
○ XFinancial
○ XUsers
○ ZFinancial
○ ZUsers
∙
Otherreports
○ Opentables/tabs
○ Pricelist
○ Pricelistinstock/activeproducts
Mostreportscangeneratedwithstartandenddateselection.
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V1.4.xx_v1.0
Figure37:sales
Page41
V1.4.xx_v1.0
COS
Remark:wearecurrentlyworkingonanewCOS.ThelatestCOSwillalsobe
availableasanappforiOS(andlaterAndroid).Pleasecontactusorlookformore
infoonourwebsite.
COSstandsforClientOrderingSystem.
COSisawebsolutionforsmartphones(iOS,Android,…),theideaisthatevery
clientcanorderwithhisownsmartphone(whensittingandusingyourlocalWiFinetwork),sononeedtosendoverawaitertotakeupanorderanymore.Itis
totallyintegratedintoWaiterOne,andyourclientdoesn’thavetoinstallor
activateanything.Heonlyhavetosurftoaparticularwebsiteaddress(the
addressofyouriPad).COSiswritteninHTML5,thismeansthatitisn’tassmooth
asanativesolution(inwhichWaiterOneiswritten)butthismeansthatyoucan
useitonanydevice.
GotoSettings->ClientOrderingSystemandsetPublishtoON.Inthe
configurationyouwillfindalotoffieldsandlabels.Mostofthemaretherefor
youtocustomizethetextshownonyourclientssmartphone(e.g.welcometext,
nameofthetitle,nameofthecheckoutbutton…).
UnderthePublishlabelyouwillfindtheaddressclientswillneedtosurfto.If
thisshouldbetocomplicatedyoucouldalwaysmakealinkfromyourwebsiteto
thisaddress,thatwaypeopledon’tneedtotypeinthat‘complicated’address.
ThelinkisalsotransmittedwithApple’s‘bonjour’discoveryprotocol.Butthis
onlyworksifyouhaveaniPhoneoriPod.
AsanexamplehereyouhavetheaddressofourtestiPad.Don’tusetheseones,
atitvariesfrominstallationtoinstallation,fromnetworktonetwork:
http://192.168.192.113:8080
http://iPad-from-Ed.local:8080
Assoonasyoutypeinthataddressandyouareconnectedtothesamenetwork
asthenetworkyouriPadisinyouwillgetthis:
Page42
V1.4.xx_v1.0
Figure38:COSsetupscreen.
Thelabelswith%%beforeandafterarelabelswhichhavenotbeenconfigured
yet.Frequentcustomerscanalsomakeabookmarktoyourdigitalmenucardby
clickingonthemiddlebuttoninthetabbar.
Page43
V1.4.xx_v1.0
Figure39
Page44
V1.4.xx_v1.0
WaiterOne DASHBOARD FOR
IPHONE
WithDashboardforWaiterOneyoucanconsultyoursalesfromeverywhere.No
needtogotoyourbarorrestaurantandprintoutyoursales.Justhookupyour
uniquecloudIDtotheDashboardappandseeyoursalesinrealtime.
GotoSettings->Cloudandactivateyourcloudsettings.
Figure40:cloud
DownloadtheDashboardappfromtheAppleAppStore.Startituponyour
iPhone.Launchit.Normallyyouwillsee2demoaccounts.Toaddyourown
account,clickonthe‘+’sign;addyourcloudIDandpassword,clickonDone.
Nowyouarereadytostart.
WithWaiterOneDashboardyoucanseeyoursales.Youcanchooseadateor
checkfromdatetodate.Youcanseethetotal,itemssold,numberoftickets,and
soon:
Page45
V1.4.xx_v1.0
Youcanalsoseesalessoldbygroups,byproduct.Andyoucanhaveitvisualized
incharts.Toviewyourresultsinachart,turnyouriPhonetolandscape.Youcan
alsoswipeonacharttogetitchanged.
Figure41
Page46
V1.4.xx_v1.0
Figure42
Wehavethousandsoftransactionseveryday.Withoutaproperservice,
dedicatedserversontheInternet,soft–andhardwareinthecloud,WaiterOne
Dashboardwouldnotbepossible.Startingfrom$11permonthyoucouldhavea
completecontroloveryourbusiness.Checkyoursalesonholidayusingthe
hotel’sWi-Fi.You’regoingtoloveit.Thiswillprobablybethemostusedappon
youriPhone,believeme.
Page47
V1.4.xx_v1.0
Withoutsubscriptionyoucanuseitalready,exceptthatsomestuffishidden.If
youwanttotestit,maybejuststartwitha3monthssubscriptionorevenbetter
dothis:
Page48
V1.4.xx_v1.0
SUPPORT
IfyourequiresupportforWaiterOneyoucangotoSettings->About->‘Click
hereforsupport’.Thatwaywegetyoursettings(incl.yourdatabase).Justadd
someinfoaboutyourissue,questionorproblemsoweknowwhatkindof
supportyouwant(Figure43).Remembertoconfiguresetupanemailaccounton
youriPad;otherwiseyoucan’tsendusanemailfromwithinWaiterOne.
Figure43:support
Page49
V1.4.xx_v1.0
BASIC CASH SALE
Oktimeforabitoftraining.Let'sdoabasicCashsaleusingourdemodata.
1.
2.
3.
4.
5.
StartWaiterOne
Log-onwithyourclerkcode
Press‘Cappuccino’
Press‘FlatWhite’
Press‘SoyMilk’
NoticethatSoyMilkdisplaysinred.Thismeansthatitisa‘Modifier’
(RememberaModifierattachestothepreviousitemwhensenttothe
KitchenPrinter)
Figure44:Salescreen
6. Pressthe‘Pay’button
7. ThistakesyoutothePaymentpage.
Page50
V1.4.xx_v1.0
Figure45:Paymentscreen
8. Pressthe‘Cash’button
9. Apaymentscreennowpopsup.
Page51
V1.4.xx_v1.0
Figure46:Amounttendered
10. EntertheAmountTenderedandpress‘Enter’.
(Figure:46)
Thesalehasbeenfinalised,itemssenttotheProductprinters.
11. TheChangeisdisplayedandyouarereadyforthenextsale.
(Figure:47)
12. IfyouhaveSettings>General>FastTenderingsettooffyouwillhaveto
pressthe‘Pay’buttonagaintofinalisethesale.
(SomakesurethisissettoON)
Page52
V1.4.xx_v1.0
Figure47:Changedisplayed
Page53
V1.4.xx_v1.0
CUSTOMERS TABLE ACCOUNT
TimetocreateaTableaccountforacustomer.Youcanselecttheitemsthen
selecttheTableORselectthetablefirstthenselecttheitems.
Inthisexamplewewillselecttheitemsfirst.
1.
2.
3.
4.
5.
StartWaiterOne
Log-onwithyourclerkcode
Press‘HotChoc’
Press‘Mocha’
Press‘XtraHot’
Figure48:Tableaccount
6. ThistimewewillputtheseitemstoTable3orifyougive‘tabletalkers’to
yourcustomersyouwillneedtoselectthesamenumberyouhave
allocatedtothem.
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V1.4.xx_v1.0
Page55
V1.4.xx_v1.0
Thereare2waystoselectatable.
a. Pressthetoprightofthescreen(SubtotalAmount)
todisplaytheTablelist.(Figure:49)
Figure49:Tablelist
ORPresstheTableiconatthebottomofthescreen.(Figure:50)
Figure50:Tablemap
Page56
V1.4.xx_v1.0
7. Nowthatyouhaveselectedatableyoumustsavetheitemstothetable.
Todothisyoupressthe‘Order’button.Thissavestheordereditemsto
thetableandprintstheitemstoOrderPrinters.
Important:IfyouopenatableyouMUSTclosethetableusing
theOrderbutton.Donotleaveatableopen.Youcanalsoclose
thetablebypressingoneoftheotheractionbuttons(billand
pay),moreaboutthislater.
To ADD more items to the table account
1. OpenthecustomerstableaccountbypressingtheTablebutton
NoticehowTable3isnowadifferentcolourandthe$valueofthe
accountisdisplayed.
2. PresstheTableandyouwilltakenbacktotheSalesscreen.Thelastitems
orderedwillbeshowninsaleslist.Asyouenternewitemsthesewillbe
displayedunderthepreviousitems.
Figure51:Tableaccount
3. Pressthe‘Order’buttonagaintosavethenewitemstotheTableaccount.
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V1.4.xx_v1.0
Print customers Bill
Whenthecustomerisreadytoleaveitiscommontoprintabillforthetable
account.Todothis..
1. Openthecustomerstable
2. Press“Bill”
Thiswillprintaninvoiceforthecustomerandstorethetable.
Close Table account
1. Openthecustomerstable
2. PressthePaybuttonandfinalisesaleasnormal.
Oncepaymenthasbeenmadethetableaccountisnowclosedandreadyforthe
nextcustomer.
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V1.4.xx_v1.0
TABLE MODE
TablemodeisanewparameterinWaiterOnewhichcompletelychangestheway
theappfunctionsthroughouttheday.Intablemodetheappwillhavethetables
asprimaryscreen,innontablemodeyouwillseethebuttonsfirst.Inshortyou
couldsaythattablemodeneedstobesetifyouworkwithtables,nontablemode
couldbeusedifyouhaveclientsqueueinginfrontofyou.Workinginnontable
modedoesn’tmeanthatyoucan’tselectatable,youcanalwaysselectatableby
justgoingtothetablespage.Thesamegoesfortablemode,ifyoudon’twanta
table,noproblem.
ToactivatetablemodegotosettingsinWaiterOne.
Tablemodeactive.
Firstscreen:
N Marshall 3/10/16 23:07
Comment [1]: Can't find?
Whenselectingatablewhennotloggedin:
Eddy Van Hoeserlande 3/10/16 23:07
Comment [2]: Not activated yet
Figure52:TablemodeLogInscreen
Screenisn’tblocked,youcanviewandscrollthetableswithoutbeingloggedin.
Butassoonasyouwanttodosomething,seeatableindetailofperforman
action,yourlogincodewillneedtobeenteredasnormal..
Page59
V1.4.xx_v1.0
Onceloggedin,youcanlogoutbyclickingonthe….Button.Oryoucouldjust
waituntilyougetloggedoutautomatically.
Figure53:TablemodeNOTactivated
ThiswasthemodehowWaiterOneworkedformanymanyyears.Themain
screenisascreenwithallyourproductson,ifyouwantatableyouhavetoselect
thetablescreen.Italldependshowyourbusinessworks,howyourbusinessis
organised.
Page60
V1.4.xx_v1.0
Frequently Asked Questions
DoIneedtobeconnectedtotheinternettoworkwithWaiterOne?
NO,WaiterOneisrunningonyouriPadandonyouriPadonly.Noneedtohavea
connectiontotheinternetinyourbarorrestaurant.Wehavelotsofclientswho
areevenontheroad,sellingwafflesorhamburgersintheirmobileunits.
IsthereafreetrialormaybeaLiteversionofWaiterOnefortheiPad?
NOthereisnot.ApplehasdisapprovedourLiteversion.Theywantustowork
withanin-Apppurchase.Butwedon’tlikethat.
Weareworkingonasolutionbutfornowyoucould,ifyouliveintheE.U.,buy
theapp,testit,andifyoudon’tlikeit,aftertalkingwithus,redeemyourmoney
atApple.ThereisalinkonyourinvoicethatyoureceivedfromApplewhenyo
boughttheapp.Europeanlawstatesthatyouhave3weekstoredeemyour
money!
WhyisWaiterOneRemoteforiPhone/iPodfree?
WethinkthateverybodyshouldhaveaniPodtouchrunningWaiterOneastheir
personalorderingsystem.Sowemadeitfree,enjoyandhavefunusingit.
Howmanyremote’scanIuse?
Youcanconnectasmuchremote’sasyouwant(forfree!!).Therearenosoftware
limits.Ifyouhavealotofremote’sinuse,letusknow,wecouldmakea‘hallof
fame’ofit HowcanIconnectmyiPhoneoriPodtotheiPadserver?
4stepstobemade:
1. DownloadafreeversionofWaiterOneRemoteforiPhone/iPod.
2. Connectyourdevicetoyourlocalnetwork(enableWi-Fi).Yourdevice
shouldbeinthesamerangeasyouriPadoraccesspoint.
3. EnableonyouriPadtheRemoteserverunderSettings->WaiterOne
remote.
4. LaunchWaiterOneRemoteonyouriPhone/iPod,gotosettings,your
iPadshouldbecomevisible,selectit,enteryourwaitercode,download
thebuttonsandstartusingit.Enjoy!
Myremotesdon’tseethemainWaiterOneiPad?
Weareusingaprotocolnamed‘Bonjour’.Sometimesyouraccesspointblocksit
oritisjustnotbeingwelltransmitted/received.Checkifyoudon’thavea
firewallrunningonyouraccesspoint.Aclientpointedoutthatchangingthe
‘channelwidth’toautomaticsolvedhisproblem.Imaginethat!
IsWaiterOneGDPdUcompliantforGermany?
Thereisalotofmisunderstandingaboutthis.AndotherPOSsellersusethisto
saythattheyareapproved.Butthereisnosuchthingasanapprovalfor
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V1.4.xx_v1.0
Germany.SoonwewillhaveaGermanreleaseofWaiterOne,inthiscasealldata
willbeencrypted.Havealookatthisandcomebacktouseifthingsarenotclear
yet.
AnbeiübersendeichDireinigeAuszügediebesagendaswasviele
KassenherstellermachennurMarketingistundesvomBFMkeineZertifikate
odereineZertifizierungspflichtgibt!
Auszüge:
GibteseinZertifikat(KonformitätzuGoBS,GDPdU,GoBD),dassdas
KassenprogrammvomFinanzamtanerkanntwird?
OftliestmandenWerbespruchbeimanchenKassenprogrammen
“PrüfungssichernachGoBs(oderGDPdUoderGoBD)”.Kannmansolchen
AussagenVertrauenschenken?
FürdieFinanzämterundBetriebsprüferisteinZertifikat/Testatnichtrelevant.
WennmansichmaldieGDPdUFAQaufderWebsitedesBMFansieht,stehthier:
17.BestehtdieMöglichkeit,dasvorhandeneodergeplanteDV-Systemvonder
Finanzverwaltungals“GDPdU-konform”zertifizierenzulassen?
Nein.InsbesonderedieVielzahlundunterschiedlicheAusgestaltungund
KombinationselbstmarktgängigerBuchhaltungs-undArchivierungssysteme
lassenkeineallgemeingültigenAussagenderFinanzverwaltungzurKonformität
derverwendetenodergeplantenHard-undSoftwarezu.“Zertifikate”Dritter
entfaltengegenüberderFinanzverwaltungkeineBindungswirkung.
ImÜbrigenhängtdieOrdnungsmäßigkeiteinesimRechnungswesen
eingesetztenVerfahrensletztlichvonmehrerenKriterienab(z.B.auchvonder
RichtigkeitundVollständigkeitdereingegebenenDaten).
AuchinderneuenGoBDstehtunterPunkt12“ZertifizierungundSoftwareTestate”:
180:PositivtestatezurOrdnungsmäßigkeitderBuchführung–unddamitzur
OrdnungsmäßigkeitDV-gestützterBuchführungssysteme–werdenwederim
RahmeneinersteuerlichenAußenprüfungnochimRahmeneinerverbindlichen
Auskunfterteilt.
181“Zertifikate”oder“Testate”DritterkönnenbeiderAuswahleines
SoftwareproduktesdemUnternehmenalsEntscheidungskriteriumdienen,
entfaltenjedochausdeninRz.179genanntenGründengegenüberder
FinanzbehördekeineBindungswirkung.
VonderFinanzverwaltungwerdenalsokeineTestate/Zertifikateausgestelltund
Zertifikatevon“Dritten”werdennichtanerkannt.AlsosinddieseZertifikateund
WerbesprüchenurfürWerbezweckeundsollenVertrauenerwecken.
WasnützteinZertifikatfüreinProgramm,wennz.B.nurjederzweiteKundeim
Programmkassiertwird?EinProgrammkannnichtprüfungssichersein,wenn
Datenfehlerhafterfasstwerden.
NatürlichwerdendiegesetzlichenAnforderungenvonunseremProgramm
erfüllt,solangedieDatenregelmäßigzurDokumentationexportiertund
elektronischarchiviertwerden.VorallemdieTagesberichte(Z-Berichte),
Kassenbelege,Kassenbuchungen,etc.
DoesWaiterOneworkwith'theBlackBox'(zwartedoos/boîtenoire)?
YeswehavedevelopedafiscalversionofWaiterOne.TheBlackBoxisafiscal
datamoduleregisteringalltransactions.WaiterOnecommunicateswiththe
BlackBoxandhandlestransactionsaccordingly.Somecountriesrequireyouto
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V1.4.xx_v1.0
workwiththeBlackBox,someothersgiveyoudiscountsonyoursocialcosts.
Pleasecheckwithyourlocaltaxauthorities.
IfyouneedmoreinformationaboutusingWaiterOnewiththeBlackBox?Please
contactus.
IsWaiterOnesafe?
Yesandno!Duetosomes****dUSencryptionlaw,wedidn’tencryptdataon
WaiterOne.Soyourdataisnotencryptedandcanbereadbyanybodywhogets
hishandsonit.Attheendoftheday,youcandeleteallyoursales,soyoucan
startalloveragainthedayafter.Nothingtoworryabout.
Weareworkingonafiscalversion(seeBlackBox),let’ssayaversionwithalotof
restrictionsandencryptions.Moreaboutthisverysoonnow.
Backup?How?
ThedatabaseisviewableiniTunes(FileSharing),youcandragw1.db,dropand
storeitonyourMacorPCforbackuppurposes.
Wealsoaddedabackupfunctioninthe‘Settings’ofWaiterOnenow.Under
Settings->Data->Data.Thiswayyoucanbackupyourdatabysendingyourself
anemailwithbackupasattachment.
InafuturereleasewewillintegrateanautomaticcloudbackupintoWaiterOne.
Thatwayyouwon’tforgettobackupyourdata.DONE!!
Restore?
Thedatabasecanberestoredin2differentways:
● withemailconfiguredonyouriPadyoucanopenthedatabasew1.dbfile
directly.Justclickafewsecondsonthew1.dbzipattachment,apopup
willopen,thenselect‘CopytoWaiterOne‘
Figure54:RestoreBackup
●
●
●
CopytoWaiterOne
withiTunes(FileSharing),youcandragthepreviouslystoreddatabase
w1.dbbackfromyourMacorPCtoiTunes.Hereishow:
ConnectyouriPadtoyourMacorPC,
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V1.4.xx_v1.0
●
●
●
●
●
●
●
OpeniTunes(ifnotalreadystarted),
ClickonyourfreshlyconnectediPadiniTunes,
ClickonApps,
Scrolldownuntilyousee‘FileSharing’,
ClickonWaiterOne,
Nowdraganddropthew1.dbfilefromwhateverplaceyouhavestoredit,
totheWaiterOnedocuments,youcanalsoclickontheAdd…buttonin
casethedraganddropistocumbersome,
(Re)startWaiterOne.
WhatisthecodewhenyouinstallWaiterOneforthefirsttime.
It’s‘1111’,thisshouldgiveyouadminprivileges.Don’tforgettochangeitasap.
Thecode‘0000’isusedtoconfiguretheremoteversionfortheiPad.
Ican’trememberthecodeofmywaiter.
Ifyouenterawrongcodeformorethan3times,afilenamed‘passwords.txt’will
becreated.ThatfilecanbeviewediniTunes(FileSharing)withyourfavorite
texteditor.Assoonasyouloginagain,thatfilewillbedeleted.
Idon’twanttoworkwithacode.
Sinceversion1.3.17ofWaiterOne,wehaveaneatwaytologon.
1. GotothesettingsofWaiterOne,clickonbarcode,activatesoftware
barcode,usefrontcameraandactivateblindmode
2. Nextgotodata->usersandselecttheuseryouwanttomakeabadgefor,
nextclickontheQRCodebuttonthatlocatedontheright(nexttocode)
3. Nowlogout.HoldyourQRCodeaboveyouriPad.Keepit+/-30horizontal
orverticalinfrontofthecamera.Fasterthanlightningitwilllogyouon.
Awesome!
HowcanIeasilyplacebuttonsonthescreen.
Insteadofworkingandmemorizerowsandcolumns,youcandraganddrop
buttonswheneveryouholdthemlongerthenanormaltouch.Tryit,it’sfun.
HowcanIchangethebuttonssize.
ThebuttonsizeinWaiterOneiscalculatedbytheappitself.Youdon’thavetosay
howbigorsmallabuttonhastobe.Italldependsonthenumberofrowsand
columnsyouhaveonyourpages.Themorerowsorcolumnsyouhavethe
smallerthebuttonswillbecome.
HowcanIworkwithtables?
WewillstopsupportingthismethodinthenextversionofWaiterOne,Theidea
istoworkonlywiththe‘oldschool’tableplan.SeeyoursettingsinWaiterOne
(settings->generalsettings->allkindofsettings).
Workingwithtablesisdonethefollowingway:
1. Createabackgroundwithyoufavoritepaintprogramandnameit:
tables_background.png.Theminimumsizeshouldbe1024on699pixels.
Yoursmallesttableshouldbe50pixelsormore.Youcandrawwhatever
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V1.4.xx_v1.0
tableshapeyouwant.Startwithasimpledrawing.Ifyoudon’tknowhow
toworkwithapaintprogramasksomebodyinyourneighborhood.Or
sendusanemail,maybewecanarrangeameetingwithsomebodywho
candraw!
2. DraganddropyoursavedimagetoWaiterOneDocumentsunderiTunes
(FileSharing).
3. StartupWaiterOneandloginwithboss,gototablesandclickontheedit
button.
4. Clickonthetablelistoradd(+)newtables,selectsquaresonthetable
canvastocreateandedittables.Everytablewillhaveacolorsoyouknow
whichtableyouareediting.Youcanalsochangenamesoftablesoradd/
deletetablesinthedatabuttonofWaiterOne.
5. Stopeditingtablesbyclickingontheeditbuttonagain.Nowyoucan
chooseatableandaddorderstoit.
Inanextreleasewewilladdsomevisualizationsymbolstoshowthestatusof
thetables(e.g.inuse,receivedbill,…).
CanIuseWaiterOneformyevent?
Youknowthoseeventswherepeoplebuyticketsatacertaindeskandthenget
theirdrinkssomewhereelse?Well,WaiterOnecanjustdothatalso!
Intheprintersyoucansetaparametertoprintoutaticketforeveryproductyou
ordered.Imagineyouhaveaclientwhowanttopayfor5drinks.WaiterOnewill
printout5voucherforyourclient,hecanthenexchangethematthebar
wheneverhewants.
Havealookatthesesettings(data->printers->tickets->separationbetween
products):
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V1.4.xx_v1.0
Figure55:Printercutoptions
HowmanyprinterscanIuse?
Asmanyasyouwant,we’vetestedalwayswith3printers,oneinthebar,onein
thekitchenandonetoprintthebills.Ifyouwantyoucanalsouse1printerfor2
differentplaces,let’ssaythatthebarandtheplacewhereyouwantyourreceipts
isn’tthatfarawayfromeachother.Trywithoneprinterfirst,butcreate2
printersinWaiterOne,thatwayWaiterOnewillprint2ticketsonthesame
printer,oneforthebarandoneforthereceipt.Ifyouarenotsatisfiedwiththe
result,addanotherprinter,easyasthat.
HowdoIconnectaticketprinterto...WaiterOne?
YoucanonlyconnectaticketprintertoWaiterOneifithasanethernetorWi-Fi
interface.Usb,serial,parallelorBTwon’twork.Normally*youshouldconnect
yourprintertoyouraccesspointandhaveitconfiguredsothatithasanip
addressinthesamenetworkrangeasyouraccesspointandiPad.Donot
configureyouprinter(andiPad)withDHCP,asyouripaddresswillchangefrom
timetotimethen,givingconnectionproblemsafterwards.Ifyoudon’tknow
whatanipaddressis,thenhaveitconfiguredbyacomputerengineer(orsendus
anemail).
IfyouhaveproblemsconnectingyourEpsonprintertoyournetwork.Pleaseuse
theEpsonNetConfigutility(PCandMac).Youcanconfigureyourprinterby
usinganUSBcablefirstandtestitonyournetwork.ThisisthelinktotheEpson
pageforthatutility.
Epsonhasanawesomeapptoconfigureyourprinter,pleasecheckitout:Epson
TMUtility
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V1.4.xx_v1.0
*TheEpson™TM-T88VwithWi-Fiinterfacehasaverycoolfeaturesothatyou
don’tneedanaccesspoint.YoucanconnectyouriPadtothead-hoc
EpsonNetIBSSorEpsonNetSSIDdirectly.Youcanevenaddotherdevicestoit.
Thedefaultipaddressoftheprinteris192.168.192.168.
Conclusion:1EpsonprinterwithWi-Fi+1iPadwithWaiterOne.Nothingmore!
Nocables(exceptforthecurrentofyourprinter)!Lovely!AWESOME!
CanIuseanormalprinterinsteadofaticketprinter?
YESyoucan.Youcanuseanormalinkjetorlaserprinter(compatiblewith
AirPrint)toprintoutbeautifulinvoicesforyourclients(e.g.hotelorMichelin
starredrestaurant).Youcanalsouseittoprintoutyourresults.Foralistof
compatibleprintershavealookattheApplewebsiteorgoogleforAirPrint.We
useda80$All-in-OneprinterfromHP,justperfect!!Onecaveat:printingwithan
inkjetprinterisratherexpensive,somaybe,ifyouareseriousaboutyour
business,investinarealPOSprinter(startingfrom+/-€180/$180).
WhichticketprinterbrandscanbeusedwithWaiterOne?
WehavetestedWaiterOnewiththeEpson™ticketprinters.TheEpson™TMT88IVandtheTM-T88V,bothWi-FiandLAN(=ethernet),wereworkingperfect.
Youcanuseanotherbrand,iftheyareEpson™compatibleandhaveanethernet
orWi-Fiinterface*.Ifyouhaveconnectedanotherbrandorifyouhavetroubles
connectingit,letusknow.Pleasecontactusbeforeyoubuyaprinter,don’tbe
ahero,wedon’twantyoutobuyaprinterthatjustwon’tworkatall.
HereisalistofprinterscompatiblewithWaiterOne:
Epson:
Epson™TM-T20andTM-T20II:atlastalowbudgetPOSprinterwithan
ethernetinterface
Epson™TM-T70II:ethernetandWi-Fiinterface
Epson™TM-T88III,TM-T88IV,TM-T88V,TM-T90,TM-T82andTM-T82II
Epson™TM-m30:anewfantasticlookingprinter,wearewaitingforourfirst
testitemtotestitallout
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Figure56:ThenewEpson™TM-m30POSprinter
Thesocalled‘intelligent’printersfromEpsondon’tworkwithWaiterOne.So
pleasedonotinvestinaTM-T88V-ioranotherEpsonprinterwherean‘i’is
addedtothename.WaiterOnedoesn’tneedintelligentprinters,theonlything
theyneedtodoisprint,theactualthinkingisdonebyWaiterOne EpsonTMUtilityapphaveallthetoolstoconfigureyourEpsonprinter.Please
checkitout:EpsonTMUtility
Citizen:
Citizen™CT-S600series
Citizen™CT-S800series:TheseprintershaveaLCDdisplayandwemanagedto
useitasacustomerdisplay.Veryawesomeanduseful!
Star:
Star™TSP650,TSP650II:ethernetandbluetooth(intestandworkinginversion
1.3.17)
Star™TSP143(somereportsandprintoutsstillseemstobealittlecrushed,
workingonthat)
MPOS:
MPOS-TP220I:seemstobeworking,accordingtosomeclients
Bixolon:
BixolonSRP350IIE:shouldbeworking,(still)waitingforamodeltotestover
here.
Rongta:
RongtaRP80orRP80W:Wi-Fiversionisveryaffordable!
RongtaRPP300:portablebluetoothandWi-Fiprinter(intest)
Metapace:
MetapaceT-3:seemstobeworking,accordingtosomeclients
WaiterOne:KDS(KitchenDisplaySystem)
Don’tfancyaprinter,guessyouwanttosafeatree?SeeourKDS.
*DoyouhaveanoldUSBPOSprinter(ordidyoubuythewrongprinterandit
onlyhasanUSBinterface)thenthereisstillhopeforyou.Somerouters/access
pointshaveanUSBinterfacewhichcanbeusedtoconnectyourprinterto.A
clientgothisoldMetapaceT-3withUSBinterfaceworkingonaFRITZ!Box7930
Or,againfromthatsameclient,goforaWirelessPrintServer(liketheTP-Link
TL-WPS510UWi-FitoUSB)andinstallyourUSBprinterwirelessinyourkitchen.
ThanksDirk-Apoll(fromBistroErlkönig)forthefeedback!
*GuessthatanAppleAirportExpressshouldalsowork.Needtotestthatone
once.Ifyouhave,letusknow!
WhichconnectiondoesmyprinterneedtoworkwithWaiterOne?
WaiterOneneedsaprinterthatisconnectedtoyournetwork.Soyourprinter
shouldhaveanethernetinterfaceoraWi-Fiinterface.Wehavealreadysome
exceptions,whereyoucouldworkwithBluetooth(e.g.fortheStarTSP654)or
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withUSB(butthenyouwillneedaspecificrouter/accesspoint/printerserver
andalotofhackingskills).
ForEpsonwehavenicepictureshowingwhatcanbeusedandwhatnot,
BlueToothwillbeaddedsoon,waitingforatestprinter:
Figure57:Epsoninterfaces
HowdoIpairtheStarTSP650BTi(bluetooth)tomyiPad
Holddownthe‘pair’buttonatthebackofyourprinterfor5seconds,theledwill
startblinking.Youhavenow60secondstopairyourprinterinthesettings->
bluetoothofyouriPad.PleasedownloadStarIOSDKfromtheAppleAppStore,
andtrytoconnecttoyourprinter,alsoset‘AutoConnect’tooninyourBluetooth
settings.
HowdoIpair2StarTSP650BTi(bluetooth)printerstomyiPad
Fromoneofourclients.ThanksIngemarV.
1. DownloadtheStarUtility/SettingfromAppStore.
2. Turnoneoftheprintersoff.
3. IntheStarUtility(orSettings)appchangethenamefromStarMicronics
toStarMicronics2(orwhatevername).
4. Indata->printerschangethenametoStarMicronics2.Turntheother
printeronandconnectindata->printers->barwithStarMicronicsand
KitchenwithStarMicronics2.
HowdoIconfiguretheStarTSP650BTi(bluetooth)inWaiterOne?
BesureyouhavethenameofyourprinterfoundintheStarIOSDKapp(mine
wasBT:TSP654).FillinthatnameintheHostfieldofyouprinter(data->
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printers).Setthe‘Typeprinter’toStarLineMode.DisableBigFont,set
CharactersAto48,CharactersBto64.
AlsosetthecodepageofthisStarprinterto32inWaiterOne.Otherwisesome
characterswillnotbeprintedproperly(e.g.the€symbol).
HowcanIconfiguremyprinterwithoutinstallingextrasoftwareonmy
ApplecomputerorWindowspc?
Pleasealsocheckoutifyourprinterbranddoesn’thaveanapptodothejob.
Epsonhasthisutilityhere:EpsonTMUtility
AlternativemethodtoConfigureyourprinter(Ilikethismethodalot,butthen
againIamsoftwaredeveloper;))
OS/XonApplecomputer:Openterminalandtype:
sudoarp-d[PrintertemporaryIPaddress]sudoarp-s[PrintertemporaryIP
address][PrinterMACaddress]ping-c4[PrintertemporaryIPaddress]
Windows:Opencommandpromptandtype(runitasadministrator,gotothe
runbox,typecmdandthenhitcontrol+shift+enter)
arp-d[PrintertemporaryIPaddress]arp-s[PrintertemporaryIPaddress]
[PrinterMACaddress]ping-n4[PrintertemporaryIPaddress]
ExampleonWindows,whenchangingipaddressofprinterto192.168.0.168:
arp-d192.168.0.168
arp-s192.168.0.16800-26-ab-d5-b9-84
ping-n4192.168.0.168
ExampleonApple,whenchangingipaddressofprinterto192.168.0.168:
sudoarp-d192.168.0.168
sudoarp-s192.168.0.16800:26:ab:d5:b9:84
ping-c4192.168.0.168
TheprintersMACaddresscanbefoundonthetestpageoftheprinter.Turnon
printerwhileholdingdownfeedbutton.
CanIprinttoamobileprinter?
WehavetestedWaiterOnewiththeCitizen™CMP-30andtheEpson™TM-P60
mobileticketprinter.Verycompact,robustandpowerful.Wedidnotsucceedin
connectingourapptotheBlueToothversion,buttheWi-Fiversionwasworking
perfect.Update:weareretestingWaiterOneagainnowwithacoupleof
Bluetoothprinters.Moreinfo?Contactus.
HowcanIprintalogo/imageonmyreceipts?
Dependingontheprinterbrand(and/ormodel)youuseyoucandothe
following.Ifyouprinterisnotlistedorifitdoesn’tworkletusknow.Remember
toselectthecorrectprintertype(=driver)inWaiterOne(Data->Printers->
General->Typeprinter).Ifyouareaprintermanufacturerandyouwantyour
printertobelistedhere,pleaseletusknow,and/ormaybelendusaprinterso
wecanfullyintegrateandtestitwithWaiterOne.
A:Epson™(mostmodels,butwearetestingwiththeEpsonTM-T88VwithWiFi):
Epsonhasanicetoolthatdoesthejob(andmore):EpsonTMUtility
1. Firstuploadyourcompanylogo(orwhateverimageyouwanttobe
printed)toyourticketprinter.Thesoftwareneededforthatiscalled
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Epson™LogoSetuputility:gotohttps://download.epson-biz.com,this
softwareisonlymadeforWindows.ItisbeyondthescopeofthisFAQto
explainhowtousethatutility,butyoushoulduploadyourlogoatthefirst
imageplace,thatis(32,32).
2. InWaiterOne,underSettings->General->TicketHeader(orfooter),add
thefollowingcode:<logo>.Youcanalsoaddasecondlogousing<logo2>
(32,33).
A:Star™inLineMode(e.g.StarTSP650II):
1. Firstuploadyourcompanylogo(orwhateverimageyouwanttobe
printed)toyourticketprinter.DownloadandinstalltheStar™Micronics
PrinterUtility(seewww.starmicronics.comandselectyourprinter),
softwareisonlymadeforWindows.Oncestartedup,clickonLogoStore.
Uploadyourlogo’s,yourfirstlogoshouldhaveKeyCode01,yoursecond
logo02,andsoon.
2. InWaiterOne,underSettings->General->TicketHeader(orfooter),add
thefollowingcode:<logo>.Youcanalsoaddasecondlogousing<logo2>.
Ifyouwanttoaddmorethen2logo’sthenyoushouldaddyourown
markup’s,logo3shouldthenbe<27,28,112,3,48>(where3isthethird
logo).
A:XiamenRongtaTechnologies™(e.g.RP80WandRPP300):
1. Firstuploadyourcompanylogo(orwhateverimageyouwanttobe
printed)toyourticketprinter.UsetheRongtaTechsoftwareforthis.The
softwareisalittlebituserunfriendly,nofeedbackifyouuploadalogo.It
alsoonlyworksforWindows.
2. InWaiterOne,underSettings->General->TicketHeader(orfooter),add
thefollowingcode:<28,112,1,48>.Youcanalsoaddasecondlogousing
<28,112,2,48>.Wehaveaddedaspecialmarkuptagforit,startingfrom
version1.3.17youcanuse<printlogo>and<printlogo2>insteadofthe
uglyhexcodes.
ThelogoalsoworksontheportableRongtaRPP300.Thereisadifference
though,thelogodoesn’tseemstobecentered!Shouldnotbeaproblem,justadd
somewhitespaceinfrontofitandallshouldbeok.
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A:Citizen™(e.g.CitizenCT-S851):
1. Firstuploadyourcompanylogo(orwhateverimageyouwanttobe
printed)toyourticketprinter.UsetheCitizensoftwarecalledCitizenPOS
PrinterUtility((seewww.citizen-systems.comandselectyourprinter).
Usethe‘Modechangebutton’firsttosetthemodeto‘Unusedkeycode
mode’andnameyourfirstlogo01.Thesoftwareisquiteawesomeandis
oneofthemostadvancedwe’veseensofartoconfigureaprinter.
2. InWaiterOne,underSettings->General->TicketHeader(orfooter),add
thefollowingcode:<28,112,1,48>.Youcanalsoaddasecondlogousing
<28,112,2,48>.Wehaveaddedaspecialmarkuptagforit,startingfrom
version1.3.17youcanuse<printlogo>and<printlogo2>insteadofthe
uglyhexcodes.
MyWi-Fiinterfaceisnotrecognized(EpsonTM-T88V).
Holddownfeedbuttonwhileturningonprinter.Checkifyoucardisthere?Ifnot
pushlongerthen1second.Thengotothedifferentmenu’s,smallpushestosay
whatmenuitemyouwant,1secondtoselectit:11(USBInterfaceSettings)->1
(Class)->1(VendorClass).Saveeverythingbypushing1second,overandover
againuntilyouareoutthemenu.
Idon’twanttoprintareceiptticketeverytime.
Easy.Setthenumberofcopiesofthecorrespondingticketprinterto0(data->
printers).Thenifyouwantaticketforyourclientaskacopyticketonthemain
screen.
Idon’twanttoprintareceiptticketeverytime...butsometimesIdowant
one!
Easy.Setthenumberofcopiesofthecorrespondingticketprinterto0(data->
printers).Thenifyouwantaticketforyourclientaskacopyticketonthe
functionsscreen.Butthereisanothersolution:whenyouneedaticket,justpush
longeronyourbillorpaymentbutton.Ifyouhavesetcopiesto0,WaiterOnewill
thendothereverseandprintaticketnevertheless.Alsoisyoushouldhaveset
thecopiesto1(sayingthatyoualwayswantaticket),pushinglongerwill
reversethatalso,theresultwillbethattheirwillbenoticketprinted.
Myticketsarenotprintedonthewholewidthofthepaper.
CheckoutthenumberofcharactersinyourprintersettingsinWaiterOne(see
data->printers->yourprinter->ticket->charactersfontAandfontB).
Dependingonthebrandandmodelyouareusingsetthenumberofcharacters
fontBto56or64.56isthedefault,butnewerprintersseemstouse64more
often.ForfontAtake42or48dependingontheprinteryouhave.
Everythingiscorrectsetup,butmyprinterdoesnotprint(afterupdateor
afterchangingsomeparameters).
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V1.4.xx_v1.0
Checkthecustomerdisplaysettings.Ifyoudon’thaveaCitizenprinteryoucan
notactivateit.WaiterOneissendingspecialcommandstotheprinterandifyour
printerisnotfromCitizenitprobablygoesberserk!
Idon’twanttouseaprinterinthebarorkitchen.
Noproblem!WenowhaveaKDS(KitchenDisplaySystem)app.Justuseanother
iPadtoshowyourorders?Noneedtobuyaprinterandusetonsofexpensive
thermalpaper.
HowdoIconfiguretheKDSinWaiterOne?
Easy,justbesurethatbothdevicesareinthesamenetwork:
1. GettheipaddressofyouriPadwhereyouhaveinstalledtheKDS:settings
(ofyouriPad)->Wi–Fi:clickonthe(i)ofyourWi-Finetwork.Write
downyourIP-address
2. LaunchKDS
3. OnyourmainiPadwhereWaiterOneisinstalled,gotodata->printers,
configureaprinterwiththeipaddressofyourKDSiPadandchooseKDS
fortheprintertype,testtheKDSbypushingtheprintertestbutton
Someremarks:
● TheKDSonlyrunsoniPadsandiPhoneswithiOS7orhigher(sonoiPad
1’s,sorryaboutthat)
● IftheKDSdoesn’tshowanythingbesuretocheckallsettings,ipaddress
(makesureitisn’tonDHCP,asthenitcouldgetannewipaddressfrom
timetotime),isthereaproductconfiguredtoprinttotheKDS
WhichiPaddoIneedtorunWaiterOneortheKDS.
ActuallyanyiPadshoulddo,eventheiPadmini2.RememberthatAppleisgoing
veryhardsometimes.SokeepinmymindthatrunningthelatestversionofiOSis
thebestguidancetoinvestinaniPad.PleaseforgetaboutthatiPad1.Itdoesn’t
runthelatestiOSanymore.HereislistofthecurrentlyavailableiPadssoldatthe
AppleAppStore:
Figure58:iPads
Andyes,16GBismorethanenoughtorunWaiterOne.Ifyouwanttoinstallmore
than30otherappsorifyouhavelikea10.000songslibraryonyourdigital
jukebox,thenmaybeinvestin32GB,64GBorevena256GBversion.IfIwereyou
IwouldgofortheiPadAir2(whichIdid)ortheiPadmini4.
JustreleasedistheiPadPro.Version1.4.0ofWaiterOnewillbecompatiblewith
it.
Andno,thegoldversionisn’tmadeofrealgoldorrunsWaiterOnefasterthanthe
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V1.4.xx_v1.0
Somethingforthenearfuture(andalreadyintest):WaiterOne(server)for
macOSandWaiterOneforiPhone/iPod(nottheremote!).Letusknowifthis
couldinterestyou?
WhichiPoddoIneedtorunWaiterOneRemote.
AnyiPodstartingfromthe4thgeneration.AnyiPodrunningiOS6.1.2orhigher.
ThenewiPodisawesome(startingfrom€229/$199),sobuythatone(together
withacasetoprotectitwhendropping).TIP:hirewaiters/waitresseswhoown
aniPod(oriPhone) HowcanIuseadrawer?
Youcanconnect2drawersforeveryticketprinteryouuse.Ifyouwanttoopen
thecashdrawerautomaticallyeverytimeyouprintareceiptthenjustadd
<pulse>forthefirstdraweror<pulse2>fortheseconddrawer,toyourticket
header(orfooter):underSettings->General->TicketHeader(orfooter).
Anotherwaytoopenthedrawerisbyactivatingthedrawerswitchinthewaiter
settings(Data->Waiters->Specialfunctions->Drawer).Thedrawercanthen
beactivatedordeactivateddependingonthewaiterthathasloggedin.The
drawerhereshouldbeconnectedasdrawer1tothe‘billprinter’.
Whichbrandareallthesenicestandsanddrawersonthiswebsite?
AllstandsusedontheAppsolute/WaiterOnewebsitearemadebyHeckler
Design.Moreinfoonwww.hecklerdesign.com.YoucanalsoemailAllanKiesler
formoreinfoandpricing,lethimknowthatyouareusingWaiterOne.Allphoto’s
creditsonthiswebsitecontainingHecklerDesigngoestoJillRichards
Photography.
CanIuseabarcodescannerinWaiterOne?
Yesyoucan.Sinceversion1.1.6wehaveintegratedabarcodescanner.Weonly
workwiththeSocketMobileCHSseries7scanners.Butthesescannersarejust
awesome.Pleasehavealookattheirwebsite:www.socketmobile.com.
WhichbarcodescannershouldIbuy?
SocketMobileseries7CordlessHandScanners(CHS).Theyhaveacoupleof
modelsandtheyevenhavetheminnicecrispycolors.Buya1Dversion,don’t
buya2Dversion(forreadingQRcodes),asitisnotusedinWaiterOneanditis
moreexpensive:CHS7Ci,CHS7Di(=durable),CHS7DiRx(=durableand
antimicrobial),CHS7Mi(=longrangeandsensitivelightingconditions
scanning),CHS7Pi(=sameas7Mi+durable).Inshort:sticktothe7Cior7Di.If
yougofora7Ci,pickacolor(red,yellow,blue)please Moreinfoontheir
website:www.socketmobile.com.
HowdoIconfiguremySocketMobileseries7scanner?
FirstconfigureyourscannersoitworksiniOSmode.Itwillnotworkproperlyin
anyothermode.Normallyyoushouldhavereceivedaconfigurationsheetwith
youscanner.ScantheiOSModebarcode.Thereisalsoaconfigurationsheeton
thewebsiteofSocketMobile.Page3hastheiOSModebarcode.Youcouldalso
configureyourscannersoitbeepsorvibrateswhenyouhavereadagoodscan.
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V1.4.xx_v1.0
SecondlypairyouscannerwithyouriPad.It’sabluetoothscannersoyouhaveto
enablebluetoothonyouriPad:Settings->Bluetooth
ThirdlyactivateyourscannerinWaiterOne:Settings->Barcode
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V1.4.xx_v1.0
WherecanIbuyareceiptprinter?Oradditionalhardware?
No,WEdon’tdohardware!Butweknowplaceswhereyoucanfindthem.Please
comparepricesastheycanvaryalot.
PreferredpartnerfortheNetherlandsandBelgium:
● i-POS:www.i-pos.nlorevenbetter,adirectlinktowww.ipos.nl/WaiterOne.php
● iDPos:www.idpos.nlorthisdirectlinktohttp://www.idpos.nl/idposhardware-voor-WaiterOne-software.html
● Tabletpro:webshop.tabletpro.nl
Otherdistributors:
● CentralPoint:www.centralpoint.nlorwww.centralpoint.be
● Gandalogic:www.gandalogic.be
● Prosando:www.prosando.de
● TakeITnow:www.takeitnow.nl
Miscellaneoushardware:
● SocketMobile(scannerswelove):www.socketmobile.com
● HecklerDesign(iPadstandsweadmire):www.hecklerdesign.comor
[email protected]
● Bouncepad(iPadstandsweadmire2):havealookatLunaandFlipat
www.bouchpad.com
● Proper(iPadstandsweadmire,eh,…3):Actuallytheyhavesomenice
systemstoconnectandlockyourdevices(iPadandiPhone)toa
swivel/pivot//standhttps://www.studioproper.com/products/p-o-spivot-stand
● SITU(anaffordableandadorablescalethatsoonwillbeworkingwith
WaiterOne):www.situscale.com
FürIreland,SoftwareundSupport:
● MemotechLtd.:www.cashdrawers.ie
FürDeutschland,SoftwareundSupport:
● Dirk-ApollWolter:[email protected]
FürÖsterreich,SoftwareundSupport:
● AndreasOrtner:www.WaiterOne.co.at
● MartinFeiertag:www.WaiterOne.at
ForAustralia,hardwareandservice:
● EasyWaiter:www.easywaiter.com.au
● HorizonPOS:www.horizonpos.com.au
Ifyouwanttobeaddedonthislistsendusanemail.Wearelookingfor
worldwidedistributorsandserviceproviderswithanattractivepricingpolicy
andagoodserviceforourclients.Wewilladdyourinformationintheapp.So
peoplewillfindyoueasily.Mailnow!
Whatisthepurposeofthe‘menucard’?
Youcanusethe‘menucard’functionasanextraservicetoyourclients.
EverybodywithaniPhone,iPodorsmartphonewillhaveaccesstoit.It’sfunand
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V1.4.xx_v1.0
veryhipforthem(andyou).Pricechangesand‘outofstock’issuesare
immediatelyupdated.Maybeyoucouldexperimentwiththisfeaturesusingan
extraiPadas‘winecard’?Sureyourbusinesswillbe‘talkofthetown’.The‘menu
card’isunderseriousrethinking,havealookatourCOS.
HowcanIconfiguretendering?
2ThingstobedonetoconfiguretenderinginWaiterOne:
● CreatethedifferentpaymentmethodsinData->Payments:thevalueofa
paymentistheconversionfromoneitemofthatpaymenttoyourlocal
currencye.g.use1forcash,0.75for$ifyouworkin€,10fora10
currencycustomerdiscount
● GotoSettings->General->Bill:activatethetenderingandchoosea
defaultpaymentmethod.Thedefaultpaymentmethodwillbeusedifyou
don’tchooseapaymentmethodwhenclosingatable
CanIuseanothercurrency?
Yes,WaiterOneiscurrencyindependent.£’s,$’s,€’s,TLorCHF,whatever!
CanIworkwithadifferentVAT/TAXformytakeaway?
Yes,weknowthatVAT/TAXregulationscanbequitecomplicatedinsome
countries.Pleaseemailusifyouhaveaspecificissueconcerningthismatter.For
now,howtoconfigureWaiterOnetoworkwithadifferentVAT/TAXrateifitems
beingsoldatyourtakeaway:
1. CreatethedifferentVAT/TAXindata->VAT/TAX,e.g.6%,12%and21%
2. SelectforeachgroupandproducttheVAT/TAXfornormalsales
(VAT/TAX1)andfortakeaway(VAT/TAX2).Insomecountries
beverageswithalcoholhavealwaysthesameVAT/TAXrate,whereas
foodhasalowerVAT/TAXratewhensoldfortakeaway.
3. CreateatabletakeawayandselectVAT/TAX2aslevel.Innormal
situationsyouwillalwayshaveVAT/TAX1asalevel.
IsWaiterOnemultilanguage?
Weareaddingnewlanguageseveryupdatenow.WaiterOneistranslated
alreadyinto18languages:Chinese,Danish,Dutch,English,French,German,
Greek,Italian,Japanese,Norwegian,Polish,Portuguese,Swedish,Russian,
Serbian,Spanish,ThaiandTurkish.Ifyouwanttohelporfoundabad
translation?Letusknow.
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V1.4.xx_v1.0
Notimetoenteryourproductsorcreateatableplan?
Sendusyourmenucardorrestaurantlayout,wewilldoitforyoufora
reasonableprice!Actuallywedon’tdoit,butweknowpeoplewhocan
Figure59:Wecanhelpyououtwithyourmenu
WaiterOneasOEM.
IfyouthinkyoucansellandsupportWaiterOne,butwanttouseitunderyour
ownname.Sendusanemail.Doyouhaveideasforanotherwayofworking
together?
Inthemeanwhile,youcanaddyourcompanylogoonWaiterOne,dragalogo
nameddealer-logo.pngtoiTunes->Apps->FileSharing->WaiterOne,restart
theappandyourclientshouldseeyourcompanylogo!Neat!!
WaiterOneonAndroid.
Neversaynever.Butthereisjustnoneedtodoit!Isit?TheecosystemofApple,
iOS,theiPadandtheiPhonearejustperfect.Sowehavenointentiontorewrite
thecodeforAndroid.Don’tforgetthatWaiterOneiswritteninnative,blazing
fast,objective-Ccode,runningitunderAndroidwouldnotbepossibleorwehad
torewriteandmaintainitsimultaneousinJava.
Sowhydoothershavesolutionsthatrunonanydevice(oniPad,Android,Mac,
pc,…)?Easy,theydon’trunnative,theyusewebsite(html5/jQuery/…)
technologytocreatea(slowandunreliable)solutiontorunitonanybrowseron
anydevice,sometimestheyevenhidethebrowsersoyouthinkthatitisnative
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V1.4.xx_v1.0
(theysellyouanappwhichopensawebsiteinabox).Butactuallyitisawebsite
withyourproductsandsales,runninginadatacentersomewhereintheworld.
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