Columbia Law School - Columbia University

Columbia Law School - Columbia University
Columbia Law School
Configuration Manual
F or
Windows XP Professional
(English Language Only)
This manual can ONLY be completed in a Law School Academic Building.
Lenfest Hall and all other Dormitories/Housing are not considered Academic Buildings.
Information Technology
1
2
Contents
Configuration Checklist ......................................................................................................... 4
Important Note on Columbia University’s Networks ....................................................... 5
Introduction ............................................................................................................................ 6
System Requirements ................................................................................................. 6
Confirm the Installation of Service Pack 2 ......................................................................... 7
Setting up the Firewall in Windows XP .............................................................................. 8
Registering Your Computer .................................................................................................. 10
Setting up Windows Automatic Updates ............................................................................ 14
Installing and Configuring Symantec Antivirus.................................................................. 15
Connecting to the Law School Network Drives (the G and H) ...................................... 22
Setting up Network Printers ................................................................................................. 24
Configuring Wireless Networking........................................................................................ 26
APPENDIX A: Wireless Coverage Areas at Columbia University ................................. 31
APPENDIX B: Notebook Support Policy ......................................................................... 32
APPENDIX C: Obtaining Notebook Support .................................................................. 33
APPENDIX D: Running Windows Updates Manually for the First Time.................... 34
APPENDIX E: Accessing the Network Drives via the Web .......................................... 35
APPENDIX F: Configuring Dial-Up Networking for the CUIT Network .................. 36
3
Configuration Checklist
Confirm that you have Windows Service Pack 3(or better)
Turn on your Firewall
o Turn on the Windows Firewall or continue to use your 3rd-party firewall (eg. ZoneAlarm,
Norton Internet Security), if you have one.
o For more information on firewalls: http://www.columbia.edu/cuit/security/users/
Set Microsoft Windows Updates to Run Automatically
o
o
o
Set Windows to download updates automatically and on a daily-basis
Always install Critical Updates as they become available
You may be asked to install the Genuine Windows Validation tool, separately. Be sure to
do this or you will not receive new updates.
Register your Computer
Install Anti-virus Software
o If you have your own Anti-virus software (eg. Symantec, McAffee, etc.), please feel free to
continue using it (you may need to pay a subscription fee to get automatic virus definition
updates).
o Symantec Antivirus can be downloaded for free from CUIT
o Always keep your Antivirus software up-to-date and run scans regularly.
Complete Configuration
4
IMPORTANT NOTE ON
COLUMBIA UNIVERSITY’S NETWORK
If you arrive with an infected laptop, or if it becomes infected after you’re here, you may lose access to the
Internet until you remove the infection. Removing viruses can take hours, viruses can endanger your
personal documents, and may require you to re-format your hard drive and re-install your operating system
and all your applications. Although the Law School IT department is here to help you should it be
necessary, it is up to YOU to take the necessary precautions to secure your laptop. The checklist detailing
the necessary steps for configuring your laptop is on the previous page and the instructions for
implementing these items are on the pages that follow. It is imperative that these steps be completed to
ensure that your computer is protected and ready for use at the Law School.
In addition, please note that you may also be blocked by CUIT (Columbia University Information
Technology), the University IT department at-large, should you connect to the University’s networks with
an infected machine (University networks include University wireless access points in the main campus, and
wired connections in Butler Library and other University buildings). If you are blocked by the University,
you will see a message appear when you try to open your web browser indicating that your connection has
been blocked – the University usually identifies the cause of the block in the message – eg. viral infections
or illegal downloading).
You can contact CUIT at 212-854-1919 or visit their offices at 102 Philosophy Hall. You can also contact the
Law School Helpdesk at 212-854-1370 or visit us at 731 Jerome Greene Hall.
NOTE ON SUPPORT
The Helpdesk at the Law School (CLS IT) supports connectivity to the CLS and CUIT networks, only. The
Law School is directly responsible for the wireless access points in our buildings (Jerome Greene
Hall/William and June Warren Hall), as well as, our wired connections throughout. Connections made from
Lenfest Hall and other University Housing is supported only by CUIT and questions about your
connections in any non-Law School building must be directed to CUIT. The Helpdesk does not provide
support for applications, operating systems, hardware – our support generally extends only to internet
connections at the Law School or assistance in removing viruses and spyware. If your laptop experiences
applications, OS or hardware problems, please contact the vendor or manufacturer of your laptop (generally,
the party responsible for your computer’s warranty).
Please be advised that the Helpdesk does not perform hardware/software installations, of any kind (expect
for the University’s anti-virus and spyware software). Students must perform hardware/software installations
themselves, as per the manufacturer’s instructions. If you experience problems during installation, contact
your vendor or manufacturer for suppo
5
Introduction
This manual will guide you through:
1. Connecting your computer to the Columbia Law School (CLS) network using a wired and/or wirelessEthernet card.
2. Connecting your computer to the CLS High-Speed Network Printers using a wired and/or wirelessEthernet card.
Please be advised that the screenshots (illustrations) in this manual are in the “Classic View” of Windows XP. If you
are using the default Windows XP view, some of these illustrations may appear slightly different.
IMPORTANT NOTE: To perform the steps in this manual you MUST BE in one of the Law School’s
Academic Buildings (eg. Jerome Greene Hall, William and June Warren Hall, William C. Warren Hall, etc.). Lenfest
Hall and other University dormitories/apartments, even those exclusively for Law School students, are not in the Law
School network and cannot be used for this configuration.
System Requirements
To connect your computer to both the CLS and CUIT networks, you must have the following:
•
•
•
A valid CLS network account (ie. you must be registered Law School student)
A valid UNI (University ID) from CUIT) network
A computer running Windows XP Professional
You may also need:
•
Access to the system files on your Windows XP Professional CD-ROM (to perform updates)
Please note that CLS does not provide operating system software.
For wired-Ethernet connections, you will need:
•
•
•
An Ethernet port on your computer (standard on most laptops)
An Ethernet Cable (also known as a “patch cable”)
A working Ethernet jack at CLS
For wireless-Ethernet connections, you will need:
•
•
An 802.11b or 802.11g-compliant wireless card (most new laptops have them built-in)
To operate your computer in a designated wireless area.
For a list of CLS wireless coverage areas, see page 29
For a list of CUIT wireless coverage areas, see Appendix A on page 33
6
Confirm the Installation of Service Pack 2
1.
Click Start.
2.
Right-click on My Computer.
3.
Click on Properties.
4.
You should see Service Pack 2 (or Service
Pack 3) under the System heading.
If you do not have Service Pack 3, please visit:
http://support.microsoft.com/kb/322389/
7
Setting up the Firewall in Windows XP
1.
Click Start.
2.
Click Run. You should see a window
appear like the one to the right.
3.
Type ncpa.cpl in the space provided and
click OK.
4.
Right-click on the Local Area
Connection (there may be a number after
it on your computer, this is fine). Left-click
on Properties.
5.
Click on the Advanced tab on the upperright hand of the window.
6.
Click on Settings.
8
7.
Select On (recommended). Press OK.
8.
Click on the Advanced tab. Make sure that
all the connections under Network
Connection Settings have a check-mark
next to them, as in the example to the right.
9.
Click OK to exit Windows Firewall. Press
OK, again, to close the Local Area Connection
Properties window.
9
Registering Your Computer
The CLS Information Technology Department provides and maintains a high-speed Ethernet network. Before you can connect
to this network, you must:
1.
2.
Collect information about your computer.
Register your computer on the CLS network.
To do this, follow these instructions:
Step 1:
1.
Collect Information About Your Computer
Click Start.
It will either look like this:
2.
Click Run.
3.
Type cmd in the Open field of the Run
window and then click OK.
4.
In the Command Prompt window that
appears, type ipconfig /all and then press
the Enter key on your keyboard (note that
there is a space between ‘ipconfig’ and ‘/all’).
10
Or like this:
5.
This will display the Physical
Address(es) of your Ethernet card(s).
Use the vertical scroll bar on the righthand side of the command prompt
window to find all unique Physical
Addresses that appear on the screen
(there may be only one listing).
In the space provided in #6 below, write
down every unique Physical Address
that appears on the screen.
Note the 2 unique Physical Addresses
highlighted in the sample screen at right.
6.
Enter the Physical Address(es)here:
__ __--__ __--__ __--__ __--__ __--__ __
__ __--__ __--__ __--__ __--__ __--__ __
7.
Enter your Workstation (Computer)
Manufacturer here:
___________________________
8.
Enter your Workstation (Computer)
Model here:
___________________________
9.
Close the command prompt window
by clicking the X in the upper-right-hand
corner of the window.
11
Step 2:
Register Your Computer in Lawnet
1.
Go to the following website.
2.
Click on the “Sign In” button on the far right
hand side of the web page. On the following page,
Enter your Law School User Name and
password, and then click Login.
3.
Click on the “My Services” tab to expand the
dropdown menu. A menu will appear, and you
should select “Register Ethernet Card” from the
“Information Technology” heading.
4.
You will need to refer to page 11 for the
information being requested.
www.law.columbia.edu/lawnet
Card Address: This is the Physical Address you
recorded in Step 10, on page 11. Enter the 12
characters WITHOUT the dashes.
Operating System: Select Windows XP, as
well as your specific version (e.g. Home,
Professional, etc.)
Workstation Manufacturer: Enter the information
for Step 7, on page 11.
Workstation Model: Enter the information for
Step 8, on page 11.
When you have entered all the required information,
click Register.
12
5.
You will see this confirmation screen if successful.
6.
Click View Current Registration
7.
Check to make sure that the Card Address
you just entered matches your Physical
Address. If you have made a mistake, check the
box next to the Card Address and press
Delete. Repeat step 4, on this page and
correctly enter your information.
8.
If you have a second Physical Address you
need to register, click Register New Card.
9.
Repeat Step 4, on page 12, entering the
second Physical Address on page 11.
Aside from the Physical Address, everything
else is the same.
10. Once all your Physical Addresses have been
registered, click the Sign Out button and
proceed to the next page.
13
Setting Up Automatic Windows Updates
IMPORTANT: These instructions will guide you through the process of setting up Windows to download Critical
Updates automatically. These updates will be downloaded in the background while you work, as they become
available. When updates are downloaded, Windows will notify you that they are ready to install. Please DO NOT WAIT
to install the updates at a later time. Many of today’s viruses and worms are created to exploit the vulnerabilities in
Windows that these Critical Updates address. Failure to install these updates will leave your computer prone to hackers
and viruses.
1.
Right-click on My Computer. The icon may be
found either on the Desktop or on the Start Menu
(click Start button on lower-left corner).
2.
Click on Properties.
3.
In the System Properties window click on the tab
labeled Automatic Updates, located near the top
of the window.
4.
Make sure that Automatic is activated. The
frequency is Every day at 8:00 AM. Windows will
try to grab updates whenever your computer is on after
8 am.
NOTE: When Windows is downloading Updates to your
system, you will see a small globe icon on the lower-right of your
screen, by the clock. If you pass your mouse over this icon (do not
click on the icon) you will see the percentage of the available
updates which Windows has downloaded so far. When the
Updates are ready to install, you will see a notification like the
one pictured to the right, telling you that updates are ready to be
installed. Simply left-click once on the icon to begin installing the
updates. In most cases, you will be required to restart the
computer to finish installing the updates. We, therefore,
recommend that you save all your work prior to clicking on this
notification and beginning the installation.
14
Installing and Configuring Symantec Antivirus
CUIT provides Symantec Antvirus, free-of-charge, to Columbia University students. To get it, you must:
1.
2.
Be connected to the internet, either through a wired or wireless connection
Have your UNI and password ready to download the software
IMPORTANT: If you already have an Antivirus (AV) program (Symantec, McAffee, CA eTrust, etc.) you do NOT need to
install the University’s AV. If you wish to replace your own AV with the University’s, please follow the proper procedure for
removing your software. Owners of Symantec/Norton products may need to go here to remove their programs:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&n
sf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl
Step 1:
1.
Downloading and Installing Symantec AntiVirus
Open your browser and go to the following
URL:
http://www.columbia.edu/cuit
2.
At the bottom of the page, look for the link
for Software and Downloads and click
it.
3.
In the next page, under “By Type,” click on
THEN
Virus/Spyware Protection.
4.
Locate the link for Symantec Antivirus
and click it.
5.
Click on Version 11 for Windows XP,
Vista.
15
6.
You might see a Security Window pop-up.
Click on Yes to accept the certificate.
7.
You will then be asked to put in your UNI
and password. The UNI is the ID given to
you by the University when you first entered the
school. It is the same login and password you
use to login into your Columbia e-mail account.
8.
After you have entered the UNI and the File
Download window appears, please click on
Save and save the file to your Desktop.
9.
Double-click on the file you just downloaded to
the Desktop to begin the installation process.
Press OK to begin.
10. The installer will gather information about
your existing Antivirus software, if any, and
then proceed to install automatically. Wait a
minute or two to complete.
16
11. Once the program has been installed, you may
see a notification asking you to restart the
computer or to restart later. Press NO. (This
window may be hidden behind the LiveUpdate
window which will come up a the same time. If
so, ignore it, until you finish doing the
LiveUpdate).
12. The LiveUpdate program will appear. Press
Next.
13. LiveUpdate will download and install all the
new virus definitions and updates to the
program. Click Finish when it’s done.
14. Please restart your computer now.
17
Connecting to the Law School Network Drives (the G and H)
The CLS Information Technology department provides and maintains an Ethernet network. This section explains how to connect
to the CLS network via a wired-Ethernet card.
To connect to the Law School Network Drives, you will need either a wired or wireless connection. If you do not have a wired
connection, please turn to page 28 to configure a wireless connection, instead. You can then return to page 24 for information on
connection to the Network Drives.z
If you are not sure whether or not you have a wired-Ethernet card, search the entire exterior of your computer for a port that
looks like a phone jack but is slightly larger.
If you have a wired-Ethernet card, an Ethernet cable will fit exactly into your wired-Ethernet card, as shown below.
Note that an Ethernet cable is not the same thing as a phone cable; the plugs on an Ethernet cable are larger than the plugs on a
phone cable. You can see the difference in the picture below.
18
Step 1:
Confirm your Local Area Connection is Properly Configured
1.
Click Start.
2.
Click Run.
3.
Type ncpa.cpl in the open field of the run window
and then click OK.
The Network Connections Window will
open.
4.
In the Network Connections Window, Rightclick Local Area Connection (it may be
followed by a number) and then select Properties
from the menu that appears.
The Local Area Connection Properties
window will open.
19
5.
In the Local Area Connection Properties
window, under This connection uses the following
items:, scroll down the list until you see Internet
Protocol (TCP/IP). Select TCP/IP and then
click the Properties button.
6.
In the Internet Protocol (TCP/IP) Properties
window, make sure that the following 2
options are selected:
7.
•
Obtain an IP address
automatically
•
Obtain DNS server address
automatically
Click OK.
20
Step 2:
Connect to the G and H Drives (Mapping the Drives)
1.
Find the My Computer icon on the Desktop or go to Start,
then click on My Computer.
2.
In the file menu, click on Tools and then Map Network
Drive.
3.
Under Drive, select G:
4.
In Folder, type the following:
\\lawsrv3.law.columbia.edu\Groups
5.
Check the box Reconnect at logon.
6.
Click on Connect using a different user name.
TIP: The back-slash key (\) is usually found above the
ENTER key. Do not confuse it with the forward-slash (/),
usually found by the shift key – it is the same key as the question
mark (?).
21
7.
In the Connect As… window that appears, type your
username as:
LAW\your law school login (see example to the right. this
account was given to you when you completed the CBT).
Type your Law School Password.
8.
9.
Press OK.
Press Finish in the Map Network Drive window to
complete the process.
10. A window, similar to the one on the right, should appear
displaying the contents of your G drive.
11. Now, repeat steps 2 through 9 to add the H drive. Here’s
the information you need to enter:
Under Drive, select H:
In Folder, type:
\\lawsrv4.law.columbia.edu\Students\
12. Double-click on the folder that appears in the H drive, and
again, in the subfolder (named after your Law School login) to view
the contents of your H drive. You will want to save files in
this folder.
22
Setting up Network Printers
1.
Click Start, then Printers and Faxes. If you do not see
Printers and Faxes on the list, select Control Panel
from the menu and then double-click on Printers and
Faxes. Your configuration might also look like the one in
the picture to right (Settings, then Printers and Faxes).
2.
In Printers and Faxes, click on Add a printer under
Printer Tasks, on the upper-left corner of the screen. You
may, instead, see an icon called Add Printer – doubleclick on this.
3.
Select A network printer, or a printer attached to
another computer. Press Next.
4.
Select Connect to this printer… (the second option).
In Name, type: \\lawps2\. At this point, you may see the
names of various printers appear (like in the picture to the right).
Select GRHL_216LAB from the list and press Next.
NOTE: If when typing \\lawps2\ you do not see a list of
printers appear, you will have to manually type out the full path
of the printer in the Name: space. Here are the full paths for
your reference:
\\lawps4.law.columbia.edu\GRHL_216LAB
\\lawps4.law.columbia.edu\GRHL_3FLLAB
\\lawps4.law.columbia.edu\GRHL_4FLCR
23
5.
You may be asked for a login and password – this is your
Law School login, given to you after taking the
Computer Based Training (CBT).
6.
You will be asked to confirm the installation of the printer.
Press Yes.
7.
If you have other printers installed, you may be asked
whether you wish to set the printer you are adding now as
your default. If you wish to make this printer your default,
select Yes and then press Next.
8.
Press Finish.
9.
Repeat steps 2 through 7 to add GRHL_3FLLAB.
VERY IMPORTANT NOTE: Printer Release Station and Printing Quota
There are two very important things to know about printing documents at Columbia Law School.
1)
You have a printing quota. You can print a total of 2500 pages for the entire year, free of charge, when printing to
the printers in the computer lab, located in the 2nd Floor of the Diamond Law Library. If you use up your quota before
the end of the year, you can purchase additional pages at 5 cents a page (which will be charged to your student
account). To add pages, speak to anyone at the Circulation Desk, by the main entrance of the Library. Pages that
remain after July 31st (after the end of the academic year) do not roll-over to the next Academic Year – eg. if at the end
of this school year you have 500 pages remaining in your quota, when you start your next year in August/September,
you will only be given the standard 2500 pages for the year, not 3000.
2)
Documents sent to print must be released before they will come out of the printer. When you send a job to print
from either your laptop or from the computer lab to the printers in the 2nd Floor Lab, you will need to release it before it
will come out of the printer. To release it:
a. Walk to the release station – it is located to the right of the large printers in the 2nd Floor Lab.
b. A list will appear – find your Law School login in the list and click Proceed.
c. A list of jobs you have sent to print will appear. Click on the check-box to the left of the job to select it for printing.
d. Click the big Print button on the upper-left hand side of the window – the job should start printing in one of the
two large HP 9050 printers in the lab. Along with your document, you will get a receipt with your login id, the name
of the job (document), the number of pages in the job, and the remaining quota you have available.
24
Configuring Wireless Networking
The CLS Information Technology department provides and maintains a wireless-Ethernet network. This section explains how to
connect to the CLS network via a wireless-Ethernet card.
If you do not have a wireless-Ethernet card, or you do not wish to setup wireless-Ethernet networking at this time you can either
end the configuration here, or, take a look at the Appendices for additional information that may be of interest to you.
NOTE: Your computer may already come pre-configured to use a 3rd party client to manage your wireless connections. Some
may be specific to your card (eg. Intel Proset, Belkin Wireless Configuration, etc.), others may be specific to the model of your
computer (eg. Lenovo Thinkpad Access Connections). When these clients are running, they typically disable Windows’ own
Wireless Configurator, which these instructions use. If you do not know how to configure your wireless card, contact us at the
Helpdesk (3rd party clients are unsupported, but we will try our best to configure it) or you can contact your manufacturer or
vendor. Most 3rd-party clients allow you to switch back to using the Windows Configurator – check your software’s
documentation for more information.
Step 1:
Confirm That Your Wireless-Ethernet Card Is Properly Installed
1.
Click Start.
2.
Click Run.
3.
Type ncpa.cpl in the open field of the run window and
then click OK.
The Network Connections Window will open.
If you have a Wireless-Ethernet card, and it is properly
installed, you will see an icon for Wireless Network
Connection (it may be followed by a number) under LAN
or High-Speed Internet in the Network Connections window.
If you see an icon for Wireless Network Connection, continue
to Step 2 on page 29.
If you see an icon for Wireless Network Connection, but the
connection is disabled, right-click Wireless Network
Connection, select Enable from the list that appears, and
then continue to the next page.
If you are certain that you have a wireless-Ethernet card but
you do not see an icon for Wireless Network Connection, then
your wireless network card is not properly installed or it may be
25
turned off by a switch on the outside of the computer. You must
install the card as per the manufacturer’s instructions before you
can setup wireless-Ethernet networking for the CLS and
CUIT networks. If you experience problems during the
installation, contact your wireless-Ethernet card vendor and/or
computer manufacturer for support.
If you are not sure whether or not you have a wireless-Ethernet
card and you do not see an icon for “Wireless Network
Connection,” contact your computer manufacturer to find out if
you have a wireless-Ethernet card.
Step 2:
1.
Configure Wireless-Ethernet Networking
Turn your computer on in one of the
Columbia Law School wireless coverage
areas listed at right.
Columbia Law School Wireless Coverage Areas
In Jerome Greene Hall:
Rooms: 807, 722, 728, 602, 646, 502, 546, 401a-d, 304, 216i, 101, 102, 103, 105,
107, and 117
The north side of the 7th floor
The Case lounge
The laptop carrels on east side of the 4th floor, and parts of the northwest side of the 4th floor
The 3rd floor Library laptop area
The Drapkin lounge
The Lenfest Café and Terrace
The east side of the 3rd floor, and the 3rd floor gallery area
The west side of the 2nd floor
The 1st floor lobby, the west side of the 1st floor, the south-east side of the 1st floor, and the
Wien Court
In William and June Warren Hall:
The 6th floor offices, meeting rooms, and terrace
In The Greene House:
The 3rd floor computer lab and all student groups/journals on 2nd and 3rd floors
In The Greene Annex:
The
2nd
floor
computer
2.
Click Start.
3. Click Run.
26
lab
and
all
Career
Services
offices
4. Type ncpa.cpl in the open field of the run window and
then click OK.
The Network Connections Window will open.
5.
Right-click on the Wireless Network Connection
icon and left-click on Properties.
6.
In the Wireless Network Connection Status window,
click Properties.
7.
In the Wireless Network Connection Properties window,
select the Wireless Networks tab.
8.
Click on the Advanced button on the lower-right side of
the window.
27
9.
Make sure that “Access point (infrastructure)
networks only” is checked.
10. Uncheck Automatically connect to nonpreferred networks.
11. Click the Close button.
12. Press OK and Restart the computer by going to Start > Shutdown -> Restart.
13. After the machine reboots, please login.
14. Follow steps 1 to 7 to return to the Wireless
Network Connection Properties page.
15. Click on the Wireless Networks tab, at the top.
16. Now click on the Add button under Preferred
Networks.
17. In the new window that appears type: Columbia
University – Law in the Network Name (SSID)
space. Make sure Network Authentication is set to
“Open” and that Data encryption is set to
“Disabled,” as shown.
18. Press OK.
19.
28
20. This network is now listed under Preferred Networks.
21. Organize it so that it is in the following order, from top to
bottom by clicking on Columbia University Law and
pressing the Move Up or Move Down buttons,
accordingly: Columbia University – Law, and Columbia
University. Your screens should look like this one shown
here.
NOTE: Your existing personal wireless connections (from
home or a hotspot) might appear at the top or the bottom of this
list. You are free to leave them where they are as your computer
will automatically detect and connect to it when you are at the
location. Our setup should not interfere with your existing
connection, and vice-versa.
22. Once you press OK and are returned to your Desktop,
you should see a bubble on the lower-right of your screen,
indicating that an attempt to connect to Wireless is being
made. The bubble will name the connection (eg. Columbia
University – Law) and detail the strength of the signal
(eg. Excellent, Very Good, Poor, etc.) To test the
connection, try opening a webpage to see if it appears.
23. For a map of coverage areas on campus, please refer to
Appendix A (page 33 of this manual) for a map of
coverage zones. The Law School buildings have coverage
all throughout. The map details coverage for the main
campus network.
29
APPENDIX A: Wireless Coverage Area
at Columbia University
Indoor Wireless Coverage
• Butler Library 203, 306, 214A Snack/Study
Lounge, 5th Floor West Wing, 522-523
• Butler Library Stack Levels 10-11
• Hamilton classrooms 301-304,309,702-703
• Altschul classroom (417 IAB)
• Low Library: Faculty Room, Trustees Room,
West Wing Floors 1-4
• IAB 6th floor snack lounge, IAB GSAS 5th
floor study carrels
• IAB 5th floor Economics Lab, IAB
Classrooms 403, 410, Lehman Library
• AcIS Computing Helpdesk -- 102 Philosophy
• CEPSR Floors 6, 7, 8
• Lerner Hall -- Roone Arledge Auditorium &
Cinema, Satow Conference Room
• Lerner Hall -- 5th Floor Conference Rooms
(501,555)
• Lerner Hall -- 2nd Floor Ramp Lounges and
Piano Lounge
• CEPSR Lobby/Davis Auditorium
• Hartley 109
• Carleton Lounge (Mudd)
• 233 Mudd
• Watson Library (Uris Hall)
• Journalism Floors 5, 6, 8
• Lewisohn General Studies Lounge 308, 1st
Floor, 4th floor
• Engineering Terrace 351,382,389 -- BioMed
Engineering Labs
• 301 Philosophy student lounge
• 251 Engineering Terrace - Sun Lab/Gussman
Lab
• Miller Theater
• Columbia Libraries -- East Asian, Psychology,
Geology, Engineering, Mathematics,
Arts/Music, Biological Sciences, Chemistry,
and Physics/Astronomy Libraries
• 7th Floor Havemeyer Student Lounge
• 328 Havemeyer
• Hogan Hall B-Level (Columbia Earth Institute)
30
APPENDIX B: Notebook Support Policy
The Information Technology Helpdesk at Columbia Law School maintains the Notebook Support Policy outlined
below. In brief, we provide:
•
Support for problematic connections between notebook computers and the Law School network
•
Detection and removal of viruses, worms, and dangerous spyware that attempt to get into your system
Within this framework, we support a core set of hardware and software. For purchasing advice, see the TechBrief
entitled Computer Purchasing Advice for Students.
The Helpdesk will make every effort to support network connectivity for computers meeting ALL of the following
requirements:
•
Supported notebook computers:
Any IBM compatible notebook computers (such as Dell) and Apple notebook computers
•
Supported Ethernet adapters:
Any make or model
•
Supported Wireless adapter:
Any make or model that supports the 802.11b/g wireless networking standard
•
Supported Operating Systems (English versions only):
Windows XP Professional, Windows Vista Business
and
Mac OS X Leopard
•
Unsupported Operating Systems:
Windows XP Home Edition, Windows Vista Home Basic, Windows Vista Home Premium, Linux, Unix,
Windows NT, Windows 3.1, DOS, etc., are NOT supported.
•
Students are required to configure their computers themselves, using the Columbia Law School Internet
Software Configuration Manual for Windows XP Professional, Windows Vista Business, and/or Mac OS X
Leopard.
•
For students experiencing problems with connectivity and/or computer virus infection, a Helpdesk Support
Specialist will be available during Helpdesk walk-in office hours. Helpdesk walk-in office hours are Monday
through Friday, from 9:00 am to 5:00 pm.
•
The Helpdesk Support Specialist troubleshoots failed installation routines. The Helpdesk Support Specialist
does not perform initial installations (students must perform PC Card installations themselves using
instructions supplied by the PC Card vendor).
•
The Helpdesk Support Specialist supports connectivity and computer virus infection only. This includes
connecting to the Law School network or dialing into the University. The Notebook Support Specialist does not
provide support for applications, operating systems, hardware, or other issues.
•
The Helpdesk Support Specialist will make every effort to support connectivity for any English version of
Windows XP Pro, Windows Vista Business and Mac OS X Leopard. For further technical assistance, contact
your notebook vendor.
31
APPENDIX C: Obtaining Notebook Support
The Information Technology Department has identified two explicit categories of technical support into which all
student-owned computers fit. The following will help you determine which category your notebook falls into.
Full Connectivity Support + Full Antiviral Support
If you have:
• Any IBM compatible notebook computer or any Mac notebook computer
AND
• English Windows XP Professional or Windows Vista Business or English Mac OS X Leopard
AND
• Problems connecting to the Law School Network (Ethernet) or CUNIX (modem)
AND
• Any Ethernet adapter make or model
AND/OR
• Any Wireless adapter make or model that supports the 802.11b/g wireless networking standard
Then the IT Department will do everything it can to ensure your connection. For notebook connectivity support,
please visit the Helpdesk during walk-in office hours (Monday through Friday, from 9:00 am to 5:00 pm).
Vendor Support
If you have:
• Non-English Windows or Non-English Max OS X Leopard
OR
• An unsupported Operating System such as Linux, Unix, Windows NT, Windows 3.1, DOS, etc
OR
• A non-configured computer (i.e., your Ethernet card is not fully installed)
OR
• A computer problem other than CLS network connectivity
Then the IT Department CANNOT provide technical support. You are encouraged to contact your vendor or
manufacturer for all technical support.
If you are having problems with your hardware, operating system, software, or non-Columbia ISP (Internet Service
Provider) you are advised to contact your vendor, manufacturer, and/or ISP for all technical support.
32
APPENDIX D: Running Windows Updates
Manually for the First Time
1.
Open Internet Explorer (usually found on your
Desktop, in the Start Menu, or in the quick link
icons by the Start button at the bottom of your screen.
2.
Click on Tools and then Windows Update.
3.
If you have never performed Windows Updates, you
may get a screen asking you to accept a certificate from
Microsoft Corporation. Check the box that says
“Always trust…” and press Yes. You will not
receive this again.
4.
Click on Express Install to proceed.
Many of you will notice the differences in Windows Updates after
having installed SP2, including the new Express and Custom
Install options. This is meant to make searching for and
installing updates much faster than before. Since Automatic
Updates install the most important updates for you
automatically, you will not need to visit this page often, if at all.
5.
Windows Updates will display the most
important/critical updates on the list. Simply click the
install button to the right of the window to begin the
installation. Windows will prompt you to restart the
computer after the installation is complete.
33
APPENDIX E: Accessing the Network Drives via the Web
1.
Navigate to:
https://remote.law.columbia.edu
2.
Enter your Law School login and password.
3.
You may be asked to accept certificates or install
Sun’s Java software. Please follow the prompts to
install Java and click on Yes or Always when
asked about accepting certificates.
4.
The site will load and display the local disk on
the left pane, and the remote drive on the right.
5.
Only the H drive appears immediately. The G
drive is currently housed in a folder, within the
H drive, called Groups.
6.
Click on a file or folder and use the arrows in
the middle of the two panes to send the file to the
local disk or the remote drive.
7.
Files and folder in queue will appear at the
bottom.
8.
Use the Red X on the upper left to Logout.
34
APPENDIX F: Configuring Dial-Up Networking for the
CUIT Network
For instructions on configuring Dial-Up Networking, please visit:
www.columbia.edu/cuit
• Select Network and Wireless Services, under the “Most Requested Information”
section.
• Under Network Options, click on the link “dial-up service,” in the second
paragraph.
• The instructions you need are under the section called Getting Connected –
click on the link for Windows XP.
For assistance with connecting via Dial-Up, contact us at the Helpdesk or
contact CUIT (they are fully responsible for this service and are better equipped
at troubleshooting problems) at:
212.854.1919 or [email protected]
35
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