residential digital voice user guide

residential digital voice user guide
 RESIDENTIAL DIGITAL VOICE USER GUIDE WELCOME Welcome to USA Communications Digital Voice. We thank you for being our customer; we take pride in providing superior and reliable Residential Digital Voice services to our customers. This document should answer any questions you may have regarding your Residential Digital Voice service, including how to use the main features. For information on additional features and options available, please go to your Online Account Portal or call Technical Support at 877‐234‐0102. ONLINE ACCOUNT PORTAL Please go to your Online Account Portal by visiting: https://phone.usacommunications.tv
Or visit the USA Communications website and click Manage Phone. Below is login information for your Online Account Portal: Login: ____________________________________@usacommunications.tv Example: 3085551212@usacommunicaitons.tv Password: ________________________________ When you signed up for services you were asked to provide an email that would be associated with your Online Account Portal. Upon logging into the Online Account Portal for the first time please click “Forgot Password?”, an email will be sent asking you to change your password. Email associated with Online Account Portal: ________________________________________________ Please contact Technical Support if you have issues logging into your Online Account Portal. USA COMMUNICATIONS 920 E. 56th Street Suite, B
Kearney, Ne 68847
877-234-0102
support@usacommunications.tv
RESIDENTIAL DIGITAL VOICE USER GUIDE SETTING UP YOUR VOICEMAIL *62 A CCESSING THE V OICEMAIL S YSTEM FOR THE FIRST TIME  From your home phone, dial *62  The default pass code is 4227  Enter a new pass code at the voicemail prompt  Re‐enter the same new pass code at the prompt  If your new pass code is accepted, you will hear “your password has been changed successfully”  Press the # key Once in the system, you will hear “Welcome to your Voice Messaging System. If you are not calling from your home phone press the * key.” U SE THE FOLLOWING PROMPTS TO SET ‐ UP YOUR C OMM P ILOT V OICE P ORTAL . 
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To access your voicemail box, press 1 To record your name, press 3 To change your call forwarding options, press 4 To make a call, press 6 To change your pass code, press 8 To exit the CommPilot Voice Portal, press 9 To repeat this menu, press the # key 10 HOW TO ACCESS VOICEMAIL *62 A CCESSING V OICEMAIL WHILE AT H OME From your own phone, press *62 OR dial your home phone number then press *62.
Enter your pass code at the prompt.
Helpful Hint: To eliminate the need to dial your own phone number when accessing your voicemail, please refer to the Speed Dial instructions on page 19. You can set your own phone number as a speed dial code. A CCESSING V OICEMAIL WHILE A WAY From a different phone, dial your home phone number.
Press *62 to access your voicemail, once your recording picks up.
Enter your pass code.
V OICEMAIL M AIN M ENU 
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To
To
To
To
To
To
To
listen to your messages, press 1
change your mailbox busy greeting, press 2
change your mailbox no answer greeting, press 3
compose and send a new message, press 5
delete all messages, press 7
go to the CommPilot Voice Portal press the * key
repeat this menu, press the # key
RESIDENTIAL DIGITAL VOICE USER GUIDE W HILE L ISTENING TO THE M ESSAGES M ENU 
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To save this message, press the # key
To erase this message, press 7
To repeat this message, press 2
To go back to the previous message, press 4
To play the message envelope, press 5
To go to the next message, press 6
For additional options, press 9
To go back to the previous menu, press the # key
Please visit the Online Account Portal to access additional voicemail features including Voice Messaging to E‐mail. FEATURES OVERVIEW USA Communications Digital Voice service provides our customers with a feature rich phone service. These features can be controlled using your home phone and a combination of “star codes” or can be controlled from anywhere using the Online Account Portal. Below is a quick reference guide of your features and the Star Codes associated with those features. Feature Star Code
ON
OFF
Anonymous Call Rejection *77
*88
Call Forwarding Always *72
*73
Call Forwarding Busy *90
*91
Call Forwarding No Answer *92
*93
Call Forwarding No Response *94
*95
Call Hold *22
Call Return *69
Call Waiting *70
Do Not Disturb *78
*79
Last Number Redial *66
Speed Dial Set‐up *74
Speed code 1‐8, then # Speed Dialing Press flash, dial number followed by #, press flash Three Way Calling Voice Mail Access *62
Please log‐on to the Online Account Portal and use the Feature Configuration menu for support and information about these and additional features and options. RESIDENTIAL DIGITAL VOICE USER GUIDE ANONYMOUS CALL REJECTION *77/*88 Use this feature to prevent or allow calls from callers who have blocked their phone numbers from
being identified. Blocked callers hear a message notifying them that their calls are being rejected.
You can activate this service at any time and configure it from your Account Portal.
Steps
Details
Turn Anonymous Call Rejection
on or off
Click “On” or “Off.” When on, Anonymous Call Rejection
prevents calls from callers who have chosen to block the
identification of their phone numbers. These callers hear an
automated message that their call is being denied because of
the block. The default for this service is “Off.”
Save your changes
Click Apply to save your changes.
CALL WAITING *70 Use this feature to turn the Call Waiting service on or off. This service allows you to decide whether
phone calls in progress can be interrupted by other calls. Call Waiting can be activated or its options
can be changed using your Account Portal.
Steps
Details
Turn Call Waiting on or off
Click “On” or “Off”. When this service is on and you receive a
call while another call is already in progress, you will hear a
beep. You can put the first call on hold to answer the incoming
call. When this service is turned off, the caller hears a busy tone.
The default for this service is “On”.
Save your changes
Click Apply to save your changes.
RESIDENTIAL DIGITAL VOICE USER GUIDE CALL FORWARDING ALWAYS *72/*73 The Call Forwarding Always service allows you to redirect your incoming phone calls to another
number, such as a mobile phone or administrative assistant. Variations of Call Forwarding include Call
Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always
redirects all of your calls, not just those received when you do not answer or when you are talking on
your phone.
F ROM Y OUR V OICEMAIL Call Forwarding Always can be activated and its options can be changed using your voicemail. To do
this dial * 72, followed by the phone number to which you wish your calls to be redirected.
Your calls remain forwarded until you dial the deactivation code, *73.
F ROM Y OUR A CCOUNT P ORTAL Call Forwarding Always can also be activated or its options can be changed using your Account Portal.
Steps
Turn Call Forwarding Always
on or off
Confirm or enter the phone
number
Select whether to play a ring
reminder
Save your changes
Details
Click “On” or “Off”. When on, Call Forwarding Always forwards
all your incoming calls to the phone number you entered in the
Calls Forward to text box.
If the phone number indicated is the number to which you want
all of your calls forwarded, no action is necessary. You can enter
feature access codes * and speed codes in addition to phone
numbers and extensions. To edit or delete a phone number, click
and drag your mouse pointer over the information in the text
box. Press the DELETE key on your keyboard to empty the text
box of its contents or simply begin typing to enter new
information, the new phone number in a valid format (no
dashes, parentheses, or spaces are necessary). To forward to a
long distance number, it must be preceded by a “+” and a
country code. If you type an invalid phone number, you are
prompted to retype it. This is required information when the
service is on.
The “Play Ring Reminder when a call is forwarded” check box
causes the service to play a short ring burst at your home/office
phone when a call is forwarded. No ring reminder is played if this
box is not checked.
Click Apply to save your changes.
RESIDENTIAL DIGITAL VOICE USER GUIDE SPEED DIAL *74 (SETUP) Use this feature to program numbers for Speed Dial. This service allows you to associate single digit
codes to frequently dialed or hard to remember phone numbers. You can dial a speed dial code
instead of the full number to place calls. To use speed dial from your phone, dial the speed dial code
number, then #.
For example, to call the number associated with Speed Dial Code 6, dial 6#.
F ROM Y OUR P HONE Speed Dial can also be programmed by dialing *74. For example, *74 3 859551212 programs Speed
Dial Code 3 to dial 859-555-1212.
F ROM Y OUR A CCOUNT P ORTAL Steps
Details
Enter a phone number
Type a complete phone number, including a country code, if necessary
for dialing on your system.
Enter a name
Type a name or description for the speed dial code. This name does
not affect the operation of the speed dial code. It is just a convenience
to help you remember why the speed dial code was programmed. If a
speed dial code is programmed using *74, then the “Name” text box is
blank.
Save your changes
Click Apply to save your changes.
THREE WAY CALL Use this feature to create a Three-Way Call. When this service is assigned, you can place a three-way
call using the flash-based services.
Steps
Details
While engaged on call
Press Flash (*22) hook on phone. The initial call is held.
Enter phone number
Enter complete phone number or extension of third party. You can
press # to signal the end of the phone number or extension.
Press flash hook
When this third party is connected, press flash hook again. All parties
will then be connected in three-way call.
Press flash hook
To drop the third party, press the flash hook again.
Hang up
If either of the two parties hangs up, your call with the remaining
party is intact. If you hang up, the other two parties remain
connected.
RESIDENTIAL DIGITAL VOICE USER GUIDE VOICEMAIL MANAGEMENT Voicemail Management allows you to specify how to handle your voice messages. You can retrieve
voice messages by using your phone or you can choose to send messages directly to your e-mail (not
using the phone).
Steps
Turn your Voice
service on or off
Details
Messaging
Indicate how you want to use
the voice messaging service in
the “When a voice message
arrives...” section
Click “On” or “Off”.
If you want to retrieve voice messages using your phone and your email account, select Use unified messaging.
When using unified messaging, you can check the “Use Phone
Message Waiting Indicator” box. This option provides a stuttered dial
tone (and blinking light on some phones) to inform you when you
have messages waiting.
If you always listen to your voice messages using your e-mail account
and do not use the phone retrieval option, select “Forward it to this email address:” and provide the e-mail address where you want your
voice messages to be sent.
Indicate whether you want to
be notified by e-mail of new
messages
If a check mark appears in the “Notify me by e-mail of the new voice
message at this address:” box, a short e-mail message informing you
about the new caller and date/time of the message is sent. In the text
box, type the e-mail address where you want these notifications to be
sent.
Indicate if you want a carbon
copy of your messages
If you want a carbon copy of your messages to be sent to another email address, check the “E-mail a carbon copy of the voice message
to:” box and provide the e-mail address where you want the copy to
be sent.
Indicate whether callers have
the option to transfer to
another number instead of
leaving a voice message
If a check mark appears in the “Transfer on ‘0’ to Phone Number:”
box, callers can press 0 during your outgoing voice message and be
transferred to another number, such as a mobile phone or Auto
Attendant. If a caller presses 0 while recording a message, the
recording is aborted, no message is left and the caller is transferred.
Click Apply to save your changes.
Save your changes
TECH SUPPORT CONTACT INFORMATION At USA Communications our technical support specialists are always ready to help! Our first priority is
to provide you with prompt, courteous and excellent service.
For Internet & Phone Technical Support:
1-877-234-0102
support@usacommunications.tv
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