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Avaya 3920 Wireless Telephone
User’s Guide
16-603439
Issue 1
August 2009
Copyright 2009
Avaya Inc.
All Rights Reserved
Issue 1
August 2009
16-603439
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his own expense. This system
is Class B compliant in some configurations.
Canadian Department of Communication (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out
in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur
le brouillage radioélectrique édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor,
or working on your company’s behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests
with you – an Avaya Inc. system administrator, your telecommunications peers, and your
managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions.
Avaya Inc. will not be responsible for any charges, losses, or damages that result from
such intrusions.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call Avaya Global Support Services at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software
License Agreement” card provided with your package.
Trademarks
PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries.
Customer Support
If you need assistance when programming or using your system, contact your local
Authorized Dealer or call Avaya Global Support Services at 1 800 628-2888. Consultation
charges may apply.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com. For the most
current version of this document, go to www.avaya.com/support.
0
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when
using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
Contents
1 Introduction
7
Welcome ........................................................................................................ 7
Organization................................................................................................... 8
Conventions ................................................................................................... 8
Related Documents........................................................................................ 9
2 Installing the Telephone
11
Overview ...................................................................................................... 11
Select Base Unit Location ............................................................................ 13
Install the Base Unit on a Desktop ............................................................... 14
Install the Base Unit on a Standard Wall Plate ............................................ 16
Install the Base Unit Directly on a Wall ........................................................ 19
Apply Power to the Charger Unit.................................................................. 23
Mount the Charger Unit on a Wall (Optional) ............................................... 24
Install the Handset Battery ........................................................................... 25
Charge the Battery for the First Time........................................................... 27
Charge the Spare Battery ............................................................................ 28
Install a Headset (Optional).......................................................................... 30
Attach the Belt Clip to the Handset .............................................................. 31
Remove the Belt Clip from the Handset....................................................... 33
3 About Your Telephone
35
Overview ...................................................................................................... 35
Handset........................................................................................................ 36
Base Unit...................................................................................................... 40
Charger Unit................................................................................................. 41
Clean the Charger Unit Contacts............................................................... 42
Battery.......................................................................................................... 43
Low Battery Indications ............................................................................. 43
Table of Contents 5
Table of Contents
4 Using Your Telephone
User’s Guide
45
Overview ...................................................................................................... 45
Handset Modes ............................................................................................ 45
Handling Calls .............................................................................................. 46
Make a Call................................................................................................ 46
Answer a Call............................................................................................. 46
Make an Intercom Call............................................................................... 47
Answer an Intercom Call............................................................................ 47
Place a Call on Hold .................................................................................. 47
Transfer a Call ........................................................................................... 47
Conference a Call ...................................................................................... 48
Mute a Conversation.................................................................................. 48
Changing Handset Settings.......................................................................... 49
Change Earpiece Volume.......................................................................... 49
Change Ring Type and Volume................................................................. 49
Set Vibrate Mode ....................................................................................... 50
Turn Ringer Off .......................................................................................... 50
Set Silent Alert ........................................................................................... 50
Set the End of Range Alarm ...................................................................... 51
A Troubleshooting
53
B Specifications
57
C Accessories
59
6 Table of Contents
1 Introduction
Welcome
This guide provides instructions on how to install and use your Avaya 3920
Wireless Telephone. The Avaya 3920 Wireless Telephone is specific to the
Avaya PARTNER Communications System. Unlike consumer-type wireless
telephones, which are typically connected to analog interfaces, the Avaya 3920
Wireless Telephone offers full access to the features of the PARTNER system,
including two dedicated intercom buttons plus six line/feature buttons with
LED-status indication.
The Avaya 3920 Wireless Telephone uses DECT 6.0 technology to provide
crystal-clear, high-quality voice communication. Unlike other wireless
technologies (such as ISM spectrum), DECT 6.0 uses a dedicated frequency
that is free from interference from other devices.
The Avaya 3920 Wireless Telephone is not only a single-cell wireless telephone.
The system can be expanded with repeaters to cover larger areas without the
need of additional wiring. This flexible expansion of the coverage area makes the
Avaya 3920 Wireless Telephone cost effective for small installations, while at the
same time providing the capability for seamless telephony in larger areas.
Up to six repeaters can be linked with a single base unit to increase the coverage
area of the Avaya 3920 Wireless Telephone, making crystal-clear
communication possible in areas that were hard to reach without installing a
complex, multicell telephone system.
In the U.S. and Canada, DECT 6.0 provides a maximum of five channels with 12
full-duplex slots. The technology embedded in the Avaya 3920 Wireless
Telephone can support a maximum of five channels with six full-duplex slots,
providing you with a total of 30 available channels/slots.
Welcome
7
1 Introduction
User’s Guide
DECT 6.0 is extremely easy to install since frequency and channel selection are
done automatically.As long as the maximum number of devices is not exceeded,
DECT 6.0 will provide trouble-free functionality.
This chapter explains how this guide is organized, shows the typographical
conventions used, and provides the Avaya Support Center web site to access for
additional documentation.
Organization
This guide is organized as follows:
• Chapter 1, “Introduction” provides a brief description of the contents of
each chapter, the typographical conventions used, and the Avaya Support
Center web site.
• Chapter 2, “Installing the Telephone” provides installation instructions.
• Chapter 3, “About Your Telephone” describes the handset, including
operating controls and buttons; batteries; and base and charger units.
• Chapter 4, “Using Your Telephone” describes basic call handling
operations and how to change handset settings.
• Appendix A, “Troubleshooting” describes performance problems and
suggestions to correct the problems.
• Appendix B, “Specifications” provides telephone specifications.
• Appendix C, “Accessories” lists the accessories available for the
telephone.
Conventions
• Numbers, the asterisk, and the pound sign on the dialpad are shown in a
button, for example: 2, *, or #.
• Bold type is used to indicate buttons on the Handset, other than those on
the dialpad.
• Courier type indicates text that appears in the handset display.
8
Organization
User’s Guide
1 Introduction
Related Documents
For additional documentation and the most current version of this document, go
to the Avaya Support Center at www.avaya.com/support.
Related Documents
9
1 Introduction
10
Related Documents
User’s Guide
2 Installing the Telephone
Overview
This chapter explains how to install the Avaya 3920 Wireless Telephone. The
sections provided in this chapter are as follows:
1 “Select Base Unit Location” on page 13.
2 “Install the Base Unit on a Desktop” on page 14.
3 “Install the Base Unit on a Standard Wall Plate” on page 16.
4 “Install the Base Unit Directly on a Wall” on page 19.
5 “Apply Power to the Charger Unit” on page 23.
6 “Mount the Charger Unit on a Wall (Optional)” on page 24.
7 “Install the Handset Battery” on page 25.
8 “Charge the Battery for the First Time” on page 27.
9 “Charge the Spare Battery” on page 28.
10 “Install a Headset (Optional)” on page 30.
11 “Attach the Belt Clip to the Handset” on page 31.
Overview
11
User’s Guide
2 Installing the Telephone
The Avaya 3920 Wireless Telephone is packaged with this installation and use
guide and the components shown below. If any of these items are missing or
damaged, contact your System Administrator.
Figure 1: Avaya 3920 Wireless Telephone Components
HOLD
TRNSFR
CONF
MENU
TALK
REDIAL
MUTE
1
4 gh
i
7 pqrs
*
Base Unit
2 AC Adapters
2 abc
5 jki
8 tuv
0oper
3 def
6mno
9wxyz
#
Telephone Cord
Handset
Rechargeable
Battery
Beltclip
batt
ery
Charger Unit
12
Overview
Wall Mount Stand
User’s Guide
2 Installing the Telephone
Select Base Unit Location
• Select a location that is not subject to excessive heat or humidity.
• Determine if the base unit will sit on your desk or be wall mounted.
• Place the base unit near a standard 120VAC outlet and within reach of a
telephone jack that is connected to the PARTNER ACS. Avoid a location
that is surrounded by metal surfaces. Make sure this outlet cannot be
turned off by a switch.
! ! WARNING:
If the base unit is installed in a separate building from the
PARTNER ACS, you must install In-Range Out of Building (IROB)
protectors. The IROB used with the Avaya 3920 Wireless
Telephone is Module 146D (IROB Two) Dual IROB. To order an
IROB, contact your local Authorized Dealer.
• Place the base unit away from any electrical component, such as PCs,
monitors, other telephones, and the PARTNER ACS.
• If more than one unit is being installed, each base unit must be placed at
least 15 feet apart.
• Keep the base unit and handset away from sources of electrical noise, such
as motors and fluorescent lighting. For more information about installation
(including the positioning of base units and the installation of repeaters),
please refer to the Avaya 3920 Wireless Telephone Planning and
Installation Guide.
! ! WARNING:
The Avaya 3920 Wireless Telephone handset, base unit, and
repeaters are designed for indoor use and installation. These
devices are not water proof and are not designed for use in wet or
moist environments.
Select Base Unit Location
13
User’s Guide
2 Installing the Telephone
Install the Base Unit on a Desktop
This section provides procedures to install the base unit on a desktop or table.
If you want to mount the base unit on a wall, go to “Install the Base Unit on a
Standard Wall Plate” on page 16 or “Install the Base Unit Directly on a Wall” on
page 19.
1 Plug one end of the 14-foot telephone cord into the “Line In” jack on the
base unit.
2 Plug the other end of the telephone cord into the telephone jack that is
connected to your PARTNER ACS.
Figure 2: Connect Telephone Cord
Telephone jack connected
to communications
system
Line In
jack
14
Install the Base Unit on a Desktop
User’s Guide
2 Installing the Telephone
3 Plug the AC adapter cord into the AC adapter input jack on the base unit.
4 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this
outlet cannot be turned off by a switch.
Figure 3: Connections to Base Unit
AC
Adapter
3
Telephone jack connected
to communications
system
4
Line In
jack
1
2
5 Check to see that the power LED is on.
Install the Base Unit on a Desktop
15
2 Installing the Telephone
User’s Guide
Install the Base Unit on a Standard Wall Plate
This section provides procedures to mount the base unit on the wall if a standard
wall plate, with a telephone jack connected to the PARTNER ACS, is installed in
the wall.
If you want to mount the base unit on the wall and a standard wall plate is not
installed, go to “Install the Base Unit Directly on a Wall” on page 19.
! CAUTION:
Do not mount the base unit on the ceiling.
1 To attach the wall mount stand to the base unit, slide the wall mount stand
into the notches at the top of the base unit. Then pull the wall mount stand
down and snap it into place.
Figure 4: Attach Wall Mount Stand to Base Unit
16
Install the Base Unit on a Standard Wall Plate
User’s Guide
2 Installing the Telephone
2 Plug one end of the 14-foot telephone cord into the “Line In” jack on the
base unit.
3 Plug the AC adapter cord into the AC adapter input jack on the base unit.
Figure 5: Plug Cords into Base Unit
Line In
jack
4 Place the AC adapter cord and the telephone cord inside the molded
channels of the wall mount stand.
5 Plug the other end of the telephone cord into the telephone jack in the wall
plate.
Figure 6: Place Cords in Molded Channels
Install the Base Unit on a Standard Wall Plate
17
User’s Guide
2 Installing the Telephone
6 Place the base unit on the posts of the wall plate and pull down until the
base unit is firmly seated.
Figure 7: Mount Base Unit on Wall Plate
7 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this
outlet cannot be turned off by a switch.
Figure 8: Plug AC Adapter into Wall Outlet
AC
Adapter
8 Check to see that the power LED is on.
18
Install the Base Unit on a Standard Wall Plate
User’s Guide
2 Installing the Telephone
Install the Base Unit Directly on a Wall
This section provides procedures to mount the base unit directly on a wall if a
standard wall plate is not installed. Use #10 screws and, if necessary, anchoring
devices that are suitable for the wall material where the base unit will be placed.
! CAUTION:
Do not mount the base unit on the ceiling.
1 Insert two mounting screws into the wall 3 and 15/16 inches apart. Allow
about 3/16 of an inch between the wall and screw heads for mounting the
base unit.
Figure 9: Insert Mounting Screws
Install the Base Unit Directly on a Wall
19
User’s Guide
2 Installing the Telephone
2 To attach the wall mount stand to the base unit, slide the wall mount stand
into the notches at the top of the base unit. Then push the wall mount stand
down and snap it into place.
Figure 10: Attach Wall Mount Stand to Base Unit
3 Plug one end of the 14-foot telephone cord into the “Line In” jack on the
base unit.
4 Plug the AC adapter cord into the AC adapter input jack on the base unit.
Figure 11: Plug Cords into Base Unit
Line In
jack
20
Install the Base Unit Directly on a Wall
User’s Guide
2 Installing the Telephone
5 Place the AC adapter cord and the telephone cord inside the molded
channels of the wall mount stand.
Figure 12: Place Cords in Molded Channels
6 Place the base unit on the posts of the wall screws and pull down until the
base unit is firmly seated.
Figure 13: Place Base Unit on Wall Screw Posts
Install the Base Unit Directly on a Wall
21
User’s Guide
2 Installing the Telephone
7 Plug the other end of the telephone cord into the telephone jack connected
to the PARTNER ACS.
Figure 14: Plug Telephone Cord into Telephone Jack
8 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this
outlet cannot be turned off by a switch.
Figure 15: Plug AC Adapter into Wall Outlet
AC
Adapter
9 Check to see that the power LED is on.
22
Install the Base Unit Directly on a Wall
User’s Guide
2 Installing the Telephone
Apply Power to the Charger Unit
1 Plug the AC adapter cord into the input jack on the back of the charger unit.
2 Wrap the AC adapter cord around the strain relief.
3 Plug the AC adapter into a standard 120VAC wall outlet.
Always route the power cord away from high-traffic areas, and where it
cannot become chafed and create a fire or electrical hazard.
Figure 16: Apply Power to Charger Unit
Strain
Relief
4 If you want to mount the charger unit on the wall, go to “Mount the Charger
Unit on a Wall (Optional)” on page 24. Otherwise, go to “Install the Handset
Battery” on page 25.
Apply Power to the Charger Unit
23
User’s Guide
2 Installing the Telephone
Mount the Charger Unit on a Wall (Optional)
The charger unit can be mounted directly on the wall. Use #10 screws and, if
necessary, anchoring devices that are suitable for the wall material where the
charger unit will be placed.
1 Insert two mounting screws into the wall 1 7/8 inches apart. Allow about
3/16 of an inch between the wall and screw heads for mounting the charger
unit.
Figure 17: Insert Mounting Screws into Wall
3/16"
1 7/8"
2 Place the charger unit on the posts of the wall screws and push down until it
is firmly seated.
Figure 18: Place Charger Unit on Wall Screw Posts
Strain
Relief
3/16"
24
1 7/8"
Mount the Charger Unit on a Wall (Optional)
User’s Guide
2 Installing the Telephone
Install the Handset Battery
1 Remove the battery cover from the back of the handset by pressing the
latch and sliding the cover down until it comes off the handset.
Figure 19: Remove Battery Cover
2 Slide the battery down into the handset.
Figure 20: Install Handset Battery
3 Close the battery compartment cover by sliding it up until it snaps into
place.
Install the Handset Battery
25
User’s Guide
2 Installing the Telephone
Figure 21: Close Battery Cover
4 If you are using the battery for the first time, go to “Charge the Battery for
the First Time” on page 27.
26
Install the Handset Battery
User’s Guide
2 Installing the Telephone
Charge the Battery for the First Time
Before using your handset for the first time, the battery must be continuously
charged for 15 to 20 hours. (After the battery is charged for the first time, it will
only take five to six hours for the battery to be fully recharged.)
1 Install the battery in the handset. Go to “Install the Handset Battery” on
page 25.
2 Place the handset in the charger unit.
Figure 22: Place Handset in Charger Unit
HOLD
TRNS
FR
CONF
MENU
TAL
K
REDIA
L
MUTE
1
4 gh
i
7 pqrs
*
2 abc
5 jki
8 tuv
0oper
3 def
6mno
9wxyz
#
battery
3 Ensure that the Handset LED lights blue. If it does not, make sure that the
AC adapter is plugged in and that the Handset is making good contact with
the charger unit.
Charge the Battery for the First Time
27
User’s Guide
2 Installing the Telephone
Charge the Spare Battery
It is recommended that you have a spare battery always charging to protect
against complete battery discharge. The charger unit is equipped to charge the
spare battery with or without the handset in the front slot. See Appendix C,
“Accessories” for information on ordering a spare battery.
1 Slide the spare battery into the rear slot in the charger unit until the
retaining clip snaps over the top of the battery.
Figure 23: Charge Spare Battery
battery
2 Ensure that the Battery indicator lights blue. If it does not, make sure that
the AC adapter is plugged in and that the spare battery is making good
contact with the Charger Unit.
3 Charge the spare battery for 15 to 20 hours.
28
Charge the Spare Battery
User’s Guide
2 Installing the Telephone
4 When charging is complete, press out on the latch to remove the spare
battery for use. If you don’t need the spare battery immediately, leave it in
the charging compartment; it will not overcharge. See information about the
low battery indicator in “Description of Icons in Handset Display” on
page 39.
Charge the Spare Battery
29
User’s Guide
2 Installing the Telephone
Install a Headset (Optional)
The optional headset provides a hands-free option when you use the belt clip to
carry the handset and conduct a conversation. All feature operations remain the
same except the handset earphone and microphone are disconnected.
1 Open the cover over the Headset jack that is located on the top of the
Handset.
2 Plug in the headset.
Only use headsets especially designed or modified for use with radio
frequency equipment.
Figure 24: Install Headset
HOLD TRNSFR
CONF
REDIAL
MENU
TALK
1
MUTE
2 abc 3 def
4 ghi 5 jki
6mno
7 pqrs 8 tuv 9wxyz
*
30
Install a Headset (Optional)
0oper
#
User’s Guide
2 Installing the Telephone
Attach the Belt Clip to the Handset
You can use the belt clip to attach the handset to your belt or pocket.
1 Slide the clip into the tab stop.
The belt clip is designed to fit snugly onto the handset.
Figure 25: Attach Belt Clip to Handset
Attach the Belt Clip to the Handset
31
2 Installing the Telephone
2 Press firmly until it snaps into place.
Figure 26: Press Belt Clip onto Handset
32
Attach the Belt Clip to the Handset
User’s Guide
User’s Guide
2 Installing the Telephone
Remove the Belt Clip from the Handset
1 Press the retain clip in toward the belt clip blade and slide the clip up at the
same time.
Figure 27: Remove Belt Clip from the Handset
Remove the Belt Clip from the Handset
33
2 Installing the Telephone
34
Remove the Belt Clip from the Handset
User’s Guide
3 About Your Telephone
Overview
The Avaya 3920 Wireless Telephone is a digital telephone designed to work with
your PARTNER ACS. It offers the mobility inherent in a wireless telephone plus
access to the features and functionality of the PARTNER ACS. The Avaya 3920
telephone uses DECT 6.0 technology and provides the following features:
• 2-line, 16 character per line Handset Liquid Crystal Display (LCD)
• 4 displayed operation modes indicating Talk, Ringer On/Off, Battery Low,
and Message Waiting
• speakerphone
• backlit dialpad
• Single button access to fixed features — Hold, Transfer, and Conference
• Feature button to access features on the PARTNER ACS
• Up to six programmable buttons to access features on the PARTNER ACS
• 2 intercom buttons
• Headset jack
• Ringer and Handset volume control
• Vibrate alert
• Base unit and charger unit
This chapter describes the Avaya 3920 Wireless Telephone handset, base unit,
charger unit, and battery.
Overview
35
User’s Guide
3 About Your Telephone
Handset
Figure 28: Avaya 3920 Wireless Telephone Handset
t
1
vol
19
20
2
3
4
5
6
12
13
HOLD TRANSFER
CONF
FEATURE
14
menu
TALK
MUTE
7
8
9
15
16
10
17
11
18
1 Headset Jack
11 Programmable Button
2 Handset Display
12 Conference Button
3 Transfer Button
13 Feature Button
4 Hold Button
14 Speakerphone Button
5 Mute Button
15 Programmable Button
6 Talk Button
16 Programmable Button
7 Dialpad
17 Programmable Button
8 Intercom Button
18 Programmable Button
9 Intercom Button
19 Volume + Button
10 Programmable Button
20 Ringer ON/OFF Volume - Button
36
Handset
User’s Guide
3 About Your Telephone
Description of Handset Buttons
Button
Description
HOLD
Places a call on hold until you can return to it.
TRANSFER
Transfers a call to another extension.
CONF
Connects another call to a call already in
progress for a three-way conversation.
FEATURE
Accesses PARTNER ACS features. See your
System Administrator for features you can
access.
TALK
Initiates, answers, and disconnects calls.
MUTE
Mutes your conversation so that the other
party cannot hear your voice but you can hear
theirs.
Toggles the speaker on/off.
Dialpad
12-button dialpad for placing calls or
accessing features.
Intercom buttons
Makes or answers a call to or from another
extension in your system. (Shown in call-outs
8 and 9 in “Avaya 3920 Wireless Telephone
Handset” on page 36.)
Handset
37
User’s Guide
3 About Your Telephone
Button
Description
Programmable
buttons
Features programmed on the programmable
buttons are determined by the PARTNER ACS
programming. See your System Administrator
for information about the features
programmed on your buttons.
Ringer On/Off
Vol - Button
(on side)
Turns handset ringer on or off when not active
on a call.
vol
Decreases the ringer volume when handset is
out of charger unit and not active on a call.
Decreases the earpiece/speakerphone when
pressed during a call.
Vol +
(on side)
Increases the earpiece volume when pressed
during a call.
Increases ringer volume when pressed when
handset is out of charger unit and not active
on a call.
38
Handset
User’s Guide
3 About Your Telephone
Handset Display
The handset display has two 16-character lines and one line of icons that provide
calling information and operating conditions.
Figure 29: Handset Display
A descriptions of the icons that appear in the handset display are provided in the
following table.
Description of Icons in Handset Display
Icon
Description
The Talk icon indicates a connection between the
handset and base unit.
The Mute icon indicates that the handset
microphone is muted (that is, off).
The Speaker icon indicates that the
speakerphone is on.
The Message Waiting icon indicates you have a
message. See your System Administrator for
instructions on how to retrieve your messages.
The Ringer Off icon indicates that the handset
ringer is off.
The Battery icon indicates the current state of the
handset’s battery. When the icon reduces to one
bar, return the handset to the charger unit or
replace the handset battery with another charged
battery.
Handset
39
User’s Guide
3 About Your Telephone
Base Unit
The base unit can be mounted on a wall or placed on a desk. There is one blue
power LED that indicates the base unit has power.
Figure 30: Base Unit
40
Base Unit
User’s Guide
3 About Your Telephone
Charger Unit
The handset comes with a charger unit that functions as a cradle for the handset
when in Standby Mode (or idle) and a charger for the handset battery. The
charger unit also has a rear slot for spare battery charging. Two LEDs indicate
the handset battery and spare battery are charging and making good contact
with the charger unit.
Figure 31: Charger Unit
battery
Charger Unit
41
User’s Guide
3 About Your Telephone
Clean the Charger Unit Contacts
It is important to clean all charging contacts on the charger unit and on the
handset and spare battery about once a month. Use a pencil eraser or a soft dry
cloth. Do not use any liquids or solvents.
Figure 32: Clean Charger Unit Contacts
battery
42
Charger Unit
User’s Guide
3 About Your Telephone
Battery
Your wireless telephone comes with one nickel-metal hydride rechargeable
battery that provides up to 12 hours of talk time (fully charged).
Low Battery Indications
If the battery runs low while a call is in progress, the handset beeps once every
three seconds.
If the battery is low while the telephone is in Standby Mode:
• Handset beeps every 15 seconds for 3 minutes
• None of the buttons operate
• Handset cannot make or receive calls
• Battery Charge icon indicates the current state of the handset’s battery.
When the icon reduces to one bar, return the handset to the cradle or swap
the battery with a charged one.
It is recommended that you have a spare battery always charging to ensure
against complete battery discharge. See “Charge the Spare Battery” on page 28
for more information. To restore the battery capacity, return the handset to the
charger unit for charging or replace the handset battery with a charged one. The
battery can remain in the charger unit.
Battery
43
3 About Your Telephone
44
Battery
User’s Guide
4 Using Your Telephone
Overview
This chapter describes the three handset modes and provides procedures on
how to handle calls and change handset settings.
Handset Modes
There are three modes in which the handset operates:
• AutoAnswer Mode. When the handset is in the charger unit, it is in
AutoAnswer mode. You are automatically connected to an incoming call
when you remove the handset from the charger unit and automatically
disconnected from the call when you place the handset back in the charger
unit.
• Standby Mode. When the handset is out of the charger unit and not in use,
it is in Standby mode. You must press TALK to answer an incoming call
and to hang up.
• Talk Mode. When the handset is out of the charger unit and in use, it is in
Talk mode. The Talk icon appears in the handset display.
Overview
45
4 Using Your Telephone
User’s Guide
Handling Calls
This section describes how to:
• Make and answer calls
• Place a call on hold
• Transfer a call
• Conference a call
• Mute a conversation
Make a Call
1 Press TALK.
Pressing the Speaker button when you are not active on a call also
puts the handset offhook.
2 When you hear dial tone, enter the extension or telephone number using
the dialpad.
If you want to turn on the speakerphone, press the Speakerphone button.
Pressing this button toggles the speakerphone on and off.
3 When you are finished with the call, press TALK to hang up.
Answer a Call
1 Do one of the following:
• If the handset is out of the charger unit, press TALK to answer the call.
• If the handset is in the charger unit, pick up the handset to answer the
call. You are automatically connected to the call.
If you want to turn on the speakerphone, press the Speakerphone button.
2 When you are finished with the call, press TALK to hang up.
46
Handling Calls
User’s Guide
4 Using Your Telephone
Make an Intercom Call
1 Press the Intercom button.
2 When you hear dial tone, enter the extension number using the dialpad.
If you want to turn on the speakerphone, press the Speakerphone button.
3 When you are finished with the call, press TALK to hang up.
Answer an Intercom Call
1 Do one of the following:
• If the handset is out of the charger unit, press TALK to answer the call.
• If the handset is in the charger unit, pick up the handset to answer the
call. You are automatically connected to the call.
If you want to turn on the speakerphone, press the Speakerphone button.
2 When you are finished with the call, press TALK to hang up.
Place a Call on Hold
1 While on a call, press HOLD.
2 To resume a call, you must be in Talk mode. Press the button representing
the call on hold.
Transfer a Call
1 While on a call, press TRANSFER.
2 When you hear dial tone, dial the extension or telephone number to which
the call is being transferred.
3 Do one of the following:
• To transfer the call without announcing it, press TALK.
• To announce the call before transferring, wait for the called party to
answer. When the called party answers, announce the call and press
TALK.
Handling Calls
47
4 Using Your Telephone
User’s Guide
Conference a Call
1 While on a call, press CONF.
Depending on your system, you will hear dial tone or you must
select a line.
2 Select an Intercom button or line button, and dial the extension or
telephone number.
3 When the other party answers, press CONF to have a three-way
conversation.
Mute a Conversation
1 While on a call, press MUTE.
2 Press MUTE again to turn the handset speaker back on.
48
Handling Calls
User’s Guide
4 Using Your Telephone
Changing Handset Settings
This section describes how to:
• Change the earpiece volume
• Change the ring type and volume
• Set Vibrate mode
• Turn the ringer off
• Set the End of Range alarm
Change Earpiece Volume
Press the Vol + and - buttons on the side of the handset during a call to change
the earpiece volume on the handset.
Change Ring Type and Volume
Press the Vol + and - buttons on the side of the handset in Standby mode (the
handset is out of the charger unit and not in use) to change the volume.
To change the ringer type:
1 Press menu.
2 Press menu again to select “Change Ringer Type.”
3 Use the Vol + and - buttons to scroll up/down to select the desire ring tone.
Each time you select a tone, the handset plays that tone. You can choose
from six tones.
4 Press menu to set the ring tone.
The Saved message appears.
5 Use the Vol + and - buttons to select “Exit.”
6 Press menu.
Changing Handset Settings
49
4 Using Your Telephone
User’s Guide
Set Vibrate Mode
1 Make sure the handset ringer is set to on.
2 Repeatedly press the Vol + button on the side of the handset until you feel
the handset vibrate. Ring Off (Vibrate) will also appear in the
handset display.
If the handset is set to vibrate and the handset is in the charger unit
when there is an incoming call, you will hear a low ring.
Turn Ringer Off
Press and hold the Vol - button on the side of the handset. The ringer off icon
appears in the display.
Set Silent Alert
1 Turn the ringer off.
2 Place the handset in the charger unit. An incoming call is indicated in the
handset display.
50
Changing Handset Settings
User’s Guide
4 Using Your Telephone
Set the End of Range Alarm
Use this procedure to set whether the handset will alert you when you move
beyond the range of the base or repeater.
1 Press menu.
2 Use the Vol + and - buttons on the side of the handset to select “End of
Range Alarm.”
3 Press menu.
4 Use the Vol + and - buttons to select “On” or “Off.”
5 Press menu to save your setting.
The system displays “Saved.”
6 Use the Vol + and - buttons to select “Exit.”
7 Press menu.
Changing Handset Settings
51
4 Using Your Telephone
52
Changing Handset Settings
User’s Guide
A Troubleshooting
If your Avaya 3920 Wireless Telephone is not performing to your expectations,
try the suggestions provided in the following table. If you are still unable to
resolve the problem, contact your telephone System Administrator.
Do not attempt to service this unit yourself. All service must be done by
qualified service personnel.
Condition
Suggestion
Indicator does
not light when
handset is
placed in the
charging cradle.
Make sure the AC adapter is plugged into the
charging cradle and wall outlet. If the AC
adapter is plugged into a wall outlet with a
switch, make sure the switch is turned on.
Make sure the handset is properly seated in
the charging cradle.
Make sure the battery is properly seated in the
handset.
Make sure that the charging contacts on the
handset and charging cradle are clean. Use a
soft dry cloth to clean contacts. Do not use
any liquids or solvents.
Conversation is
interrupted
frequently.
Move back within the system range limit (for
example, move closer to the base unit or a
repeater.) Consider installing a repeater if you
experience this condition frequently.
53
User’s Guide
A Troubleshooting
SEARCHING...
or
OUT OF RANGE
appears in the
handset display.
You may be at the range limit. Move back
within the system range limit (for example,
move closer to the base unit or a repeater.)
Consider installing a repeater if you
experience this condition frequently.
Make sure there is power going to the base
unit.
Check the connection between the PARTNER
ACS and the base unit.
Determine the number associated with the
telephone. Dial that telephone number from a
“wired” telephone. If you hear busy tone, the
base unit is not communicating with the
PARTNER ACS. Perform the following steps:
• Check the power.
• Verify that the telephone cord is connected
to the base unit.
• Make sure the handset is properly
registered to the base. See the Avaya 3920
Wireless Telephone Planning and
Installation Guide to register the handset
with the base unit.
• Verify that the installation guidelines have
been followed, especially for systems
where there are more than three Avaya
3920 Wireless Telephones.
ACQUIRING
LINK appears in
the handset
display.
54
Make sure the telephone cord is seated
properly in the base unit and in the wall jack.
User’s Guide
A Troubleshooting
Echo during
conversation
Depending on the environment from which
you are calling, such as a noisy area, a caller
may experience echo if the volume control of
the handset is set too high. Try lowering the
volume on your handset. If that does not help,
contact your authorized dealer.
If you are using the speakerphone, turn off the
speakerphone and try using the handset’s
built-in microphone and ear piece.
No dial tone.
Move back within the system range limit (for
example, move closer to the base unit or a
repeater.) Consider installing a repeater if you
experience this condition frequently.
Confirm that the telephone has been
administered properly. See the Avaya 3920
Wireless Telephone Planning and Installation
Guide for more information.
Handset does
not ring.
The battery could be weak. Charge the battery
for 16 to 20 hours.
Check the Ringer Switch; it could be turned
off.
Make sure the ringer is not set to vibrate.
Move back within the system range limit (for
example, move closer to the base unit or a
repeater.) Consider installing a repeater if you
experience this condition frequently.
An underscore
replaces a
character in the
handset display.
The telephone does not recognize special
characters (for example, punctuation marks)
that are provided from the PARTNER ACS.
55
A Troubleshooting
56
User’s Guide
Telephone rings
but there is no
visual indication
on the handset
that there is an
incoming call.
Confirm that the telephone has been
administered properly. See the Avaya 3920
Wireless Telephone Planning and Installation
Guide for information on administering the
Avaya 3920.
You hear one or
more beeps
periodically.
You are using repeaters, and the repeater
confirmation tone is turned on. See the Avaya
3920 Wireless Telephone Planning and
Installation Guide to change the confirmation
tone setting.
Cannot resume
a call that was
put on Hold.
Confirm that the telephone has been
administered properly. See the Avaya 3920
Wireless Telephone Planning and Installation
Guide for information on administering the
Avaya 3920.
B Specifications
Specifications
Base Unit
Operating Temperature
0° to 50° C (+32° F to +122° F)
Receive/Transmit Frequency
1920 MHz to 1930 MHz
Peak RF Output/Transmit
Power
100 mW (+20 dBm)
Power Requirements
120V from supplied AC adapter
Size
Width – 14 4/5 inches
Depth – 10 4/5 inches
Height – 4 2/5 inches
Weight
Approximately 14.3 oz.
Handset
Operating Temperature
0° to 50° C (+32° F to +122° F)
Receive/Transmit Frequency
1920 MHz to 1930 MHz
Power Requirements
Nickel Metal-Hydride rechargeable
battery
Size
Width – 2 1/5 inches
Depth – 1 2/3 inches
Height – 6 1/4 inches
Weight
Approximately 5.4 oz. with battery
Battery
Capacity – 910 mAh, 2.4 V
Talk Time – 12 hours
Standby Time – 6 days
57
User’s Guide
B Specifications
Specifications
Repeater
58
Operating Temperature
-10° to 50° C (+14° F to +122° F)
Receive/Transmit Frequency
1920 MHz to 1930 MHz
Peak RF Output/Transmit
Power
100 mW (+20 dBm)
Power Requirements
120V from supplied AC adapter
Size
Width – 2 inches
Depth – 6 inches
Height – 9 inches
Weight
Approximately 5 oz.
C Accessories
A list of accessories for the Avaya 3920 Wireless Telephone is provided in the
following table. To order an accessory, contact your local Authorized Dealer or
go to www.unidendirect.com/avaya.
Accessory Description
Repeater Programming Kit
BBTG0658001 Battery for Handset
BZAG0133001 Boom Microphone Earset
HS910BPB Over-the-Head Headset
HS915 Headphone-style Headset
AP680BHXA Belt Clip
Leather Carrying Case
BADG0962001 AC Adapter for Charger
AP680BHC Charger (without AC Adapter)
BADG0961001 AC Adapter for Base Unit
EXP9660 Wall Mount Plate
AP680BHP-AV Handset
PLBM468985Z Handset Rear Phone Number Paper
KDPZ468991A Handset Rear Phone Number Paper Plastic
Cover
PLBM4D4331Z Handset Front Index Paper
KDPZ4D4330Z Handset Front Index Paper Plastic Cover
59
C Accessories
60
User’s Guide
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