Canon | BJC-4300 Series | User's Manual | Canon BJC-4300 Series User's Manual

BJC-4300
USER’S
MANUAL
Canon
Contents
1 Introduction
Supplies and Accessories
BJ Cartridges and BJ Tanks
Canon Specialty Papers
Color Image Scanner Cartridge
Getting Help From Canon
Servicing the Printer
2 Using the Printer With Windows
Installing a Printer Driver
Printing a Document
Printer Setup Within Windows 95
Opening the Printer Properties Dialog Box in Windows 95
Using the Printer Driver in Windows 95
Printer Setup Within Windows 3.1
Accessing the Printer Options
The Windows Tabs
Specifying Your Printing Options
Recommended Graphics Settings
Using the Setup Analyzer
Using Cartridge Detection
Printing Speed Versus Color
For Quick Color Printing
For High Quality Color Printing
For Monochrome Printing
Other Ways to Improve Printing
3 Paper Handling
Selecting Paper Types
Paper Guidelines
Setting the Paper Thickness Lever
Printer Settings for Various Print Media
Loading Paper
Automatically Feeding Paper
Auto Feed Guidelines
Manually Feeding Paper
Printing on Envelopes
Using Canon's Specialty Papers
Specialty Paper Guidelines
High Resolution Paper HR-101
Fabric Sheet FS-101
Printing on Banner Paper
1-1
1-2
1-2
1-4
1-4
1-5
1-6
2-1
2-1
2-2
2-3
2-3
2-3
2-4
2-4
2-5
2-8
2-8
2-10
2-11
2-12
2-12
2-12
2-13
2-13
3-1
3-2
3-4
3-5
3-6
3-7
3-7
3-10
3-12
3-14
3-17
3-17
3-19
3-22
3-24
4 Maintaining the Printer
Printer Guidelines
Cleaning the Printer
Printing the Test Pages
Printing the Test Page From Windows
Printing the Test Pages Using the Operators Panel
Cleaning the Print Head
Cleaning the Print Head From Windows
Cleaning the Print Head Using the Operators Panel
BJ Cartridge Guidelines
BJ Cartridge and BJ Tank Maintenance
Replacing the BJ Cartridge
Replacing a BJ Tank in the BC-21e Color BJ Cartridge
Storing a BJ Cartridge
Installing and Removing the Optional Color Scanner Cartridge
Installing the Color Image Scanner Cartridge
Removing the Color Image Scanner Cartridge
Transporting the Printer
5 Troubleshooting
Identifying Your Printer Problem
General Problems
Clearing Paper Jams
Technical Notes
Appendix A Specifications
Printing Specifications
BJ Cartridges
General
Optional IS-22 Color Image Scanner Cartridge
Glossary
Index
FCC Regulations
4-1
4-2
4-3
4-4
4-5
4-6
4-6
4-6
4-7
4-8
4-10
4-11
4-18
4-22
4-24
4-24
4-27
4-28
5-1
5-2
5-3
5-4
5-5
A-1
A-1
A-4
A-5
A-5
G-1
I-1
FCC-1
Introduction
Congratulations on your purchase of the Canon BJC-4300 Series Color Bubble Jet™
Printer. We appreciate your choosing this printer to meet your printing needs.
The BJC-4300 Series printers offer excellent print quality and fast print speed using both
color and black inks. We are certain you will be satisfied with this advanced Bubble Jet
technology.
This chapter:
Lists the supplies, accessories, and options you can purchase for the printer
Describe Canon's customer support services
Supplies and Accessories
Your BJC-4300 Series printer supports excellent and unique print media
options that will allow you to produce dazzling, professional, and fun
presentations. All of these print media are specially designed and manufactured
to work with your Canon color printer so you can produce the finest output
possible.
Canon has an extensive dealer network equipped to offer you supplies as you
need them. to find a dealer near you, call the Canon Referral Service at
1-800-848-4123.
If supplies are not available from your local dealer, you can order directly from
Canon by calling
1-800-671-1090
BJ Cartridge and BJ Tanks
You can use the following BJ cartridges with the BJC-4300 printers:
BC-21e Color BJ Cartridge
BC-20 Black BJ Cartridge
BC-22e Photo BJ Cartridge
BC-29F Neon BJ Cartridge
You can purchase the following BJ tanks for use in the BC-21e Color BJ Cartridge:
BCI-21 Black BJ Tank
BCI-21 Color BJ Tank
BJ cartridges contain the Bubble Jet print head and BJ tank(s), while BJ tanks
contain ink only.
4300 Chapter 1 Page 2
Canon has more engineers dedicated to creating quality ink for providing the
best results for output on Bubble Jet printers than any other organization.
Canon does not prohibit the use of third-party inks and the use of third-party
inks does not invalidate the product's limited warranty. However, Canon cannot
guarantee the quality or performance of your printer when you are using inks
from other suppliers.
Canon's limited warranty does not cover damage caused to Canon's Bubble Jet
products that is attributable to the use of third party parts or supplies, including
inks. The limited warranty remains in effect for its life once that particular
damage has been properly repaired.
For optimum printing results, Canon recommends that you use only Canon BJ
cartridges and BJ tanks.
You can also purchase the optional Canon BC-22e Photo Kit, Which Includes everything
you need to produce photo-realistic images:
BC-22e Photo BJ Cartridge
SB-21 Ink Cartridge Storage Box
Canon High Resolution Paper HR-101 (60 Sheets)
See Chapter 4, Maintaining the Printer, for details on replacing BJ cartridges.
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Canon Specialty Papers
Canon manufactures numerous specialty papers, including:
Glossy Photo Paper GP-201
Banner Paper
High Resolution Paper HR-101
T-Shirt Transfers TR-101
Greeting Cards GC-101
Bubble Jet Paper LC-301 (water resistant)
Fabric Sheets FS-101
CF-102 Transparencies
Back Print Film BF-102
High Gloss Film HG-101
See Chapter 3, Paper Handling, for details on Canon's Specialty Papers.
Color Image Scanner Cartridge
You can use your BJC-4300 Series printer as a color image sheetfed scanner by
removing the BJ cartridge from the printer and replacing it with the optional
IS-22 Color Image Scanner Cartridge. This scanner cartridge employs an
optical head in place of a print head to scan images and text on paper fed
through the printer. Installation of the scanner cartridge is described later in this
manual. For details about using the scanner cartridge, see the IS-22 Color
Image Scanner Cartridge User's Manual that comes with the cartridge
package.
See Chapter 4, Maintaining the Printer, for instructions on how to install the
scanner cartridge.
Getting Help From Canon
Canon Computer Systems, Inc. offers a full range of customer technical support options
including*:
24-hour, 7-day-a-week, toll free automated support for troubleshooting issues on most
current products (1-800-423-2366)
Speak to a technician free of service charge (currently Monday through Friday, 8:00
a.m. to 10:00 p.m. EST and Saturday, 12:00 p.m. to 6:00 p.m. EST, excluding
holidays)for products still under warranty** (1-757-413-2848)
Speak to a technician (currently $24.99) during holidays and days/hours not listed
above regarding urgent product questions or for products no longer under warranty
(1-800-423-2366)
E-mail support via the Canon Computer Systems, Inc. Web site
(www.ccsi.canon.com)
24-hour, toll-free Fax Retrieval System (1-800-526-4345)
24-hour Bulletin Board Service (1-757-420-2000)
*Support program specifies subject to change without notice.
**Refer to individual product information for warranty details.
Canon Canada
Customer support for Canadian residents is available 24 hours a day (seven
days a week) at 1-800-263-1121
In other countries contact your Canon Dealer.
Servicing the Printer
The Canon BJC-4300 Series Color Bubble Jet Printers are designed with the latest
technology to provide trouble-free operation. The Warranty Card that comes with the
printer describes Canon's one-year limited warranty for your Bubble Jet printer. Be sure
to read the warranty information to find out about the different service options available
to you.
Save your sales receipt for proof of purchase. In the event that your printer needs
service, you will need your proof of purchase to obtain warranty service.
If you feel your BJC-4300 Series Color Bubble Jet Printer needs servicing, contact
Canon on the World Wide Web to locate the Canon Authorized Service Facility (ASF)
nearest you. If you do not have access to the Web, you can call Canon (see page 1-5).
Using the Printer With Windows
2
This chapter describes how to use the printer with your Windows applications. It includes:
Installing a printer driver
Printing a document
Printer setup within Windows 95
Printer setup within Windows 3.1
The Windows tabs
Printing speed versus color
Installing a Printer Driver
Before you can use any type of printer with your computer, you must install a
printer driver. The printer driver tells the computer what kind of a printer you
are using. The printer driver also controls the various settings, such as print
quality and paper type. You define these settings within the printer driver then
communicates the settings to both the computer and the printer
You must install the BJC-4300 Printer Driver for Windows before you can use
the printer with your computer. See your Quick Start Guide for instructions.
Printing a Document
This procedure describes the general steps required for printing from various Windows
applications. The exact steps for printing a document may vary depending on the application
program you are using. Refer to your software application's documentation for the exact
printing procedure.
1
Start your
application.
Start the program you are using to create the documentation and open the
document you want to print.
2
Make sure the
Canon BJC-4300
is selected as
your default
printer.
Choose Print Setup from the File menu.
Click on the Setup button if you want to make any adjustments as appropriate
for printing your document. ( See Printer Setup Within Windows 95 or Printer
Setup Within Windows 3.1 for details.)
Printer Setup Within Windows 95
You can use the printer with all your Windows 95 applications
Opening the Printer Properties Dialog Box in Windows 95
You can open the Properties dialog box in one of the following ways:
From within any Windows application, you can select the Print or Print Setup
command.
From the Printers folder, you can select the printer and then select the Properties
command from the File menu.
From the Printers folder, you can select the printer, click the right mouse button, and
then select Properties from the drop down list.
Using the Printer Driver in Windows 95
The printing options are displayed on the following Windows 95 tabs: General,
Details, Paper, Graphics, Setting, and Control. See The Windows Tabs section
(page 2-5) for details.
For detailed information on any of the printing options, you can use Windows 95
on-line Help.
Use the right mouse button to click an item on the screen; then click the
What's This? command.
Click ? and then click an item.
Press F1
Printer Setup Within Windows 3.1
You can use your printer with all your Windows 3.1 applications.
Accessing the Printer Options
You can access the printing options from the Printers dialog box in the Control Panel, or you
can select the Print Setup option available from the File menu of most applications that run in
Windows.
If the Print Setup option does not appear in the file menu for your application, refer to the
user's manual supplied with the application. It should provide information about changing the
printer setup parameters.
In Windows 3.1, the printing options are displayed on these tabs: Paper, Graphics, Setting,
and Control. See the next section, The Windows Tabs, for details.
The Windows Tabs
The BJ Series Printer Driver for Windows has several tabs from which you select you
printing options and learn about your printer drivers well as your printer.
General (Windows 95 only)
This tab allows you to add comments regarding the printer driver and print test page
or a separator page. (You see this tab when you open the Properties dialog box from
the Printers folder, but not from within a Windows application.
Details (Windows 95 only)
This tab allows you to specify printer port settings, spool settings, and time-out
settings. (You see this tab when you open the properties dialog box from the Printers
folder, but not from within a Windows application.)
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Paper
This tab allows you to specify page orientation, paper size, and type of print media.
(The printing options on this tab are the same for both Windows 95 and Windows
3.1.)
Graphics
This tab allows you to specify print quality, color model, and print model. (The
printing options on this tab are the same for both Windows 95 and Windows 3.1.
However, the Image Color Matching feature is available in Windows 95 only.)
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Setting
This tab allows you to turn on or off the Setup Analyzer and Cartridge Detection. It
also allows you to save up to four custom print settings.(The printing options on this
tab are the same for both Windows 95 and Windows 3.1.)
Control
This tab allows you to print test pages, turn off the printer, enable or disable the auto
power on feature, and clean the print head. It also allows you to turn off the printer
after a certain period of inactivity. (The printing options on this tab are the same for
both Windows 95 and Windows 3.1.)
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Specifying Your Printer Options
Be sure to use your on-line help to find out about the settings available for each printing
options.
To move between the Windows tabs, click on any of the tabs.
To save the settings and exit, click the OK button.
To cancel your settings selections on a tab, click the Cancel button.
To save your settings without exiting, Click the Apply button.
To access the Help file, click on the Help button.
When you move the mouse cursor over one of the printing options, a help message
appears at the bottom of the tab.
Recommended Graphics Settings
You can select the following printing options from the graphics tab to achieve the specified
results.
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4300 Chapter 2 Page 9
Using the Setup Analyzer
The Setup Analyzer allows the printer driver to evaluate your choice of choice of printing
settings. On the Setting tab, click on the green check to enable the Setup Analyzer. Click on
the red Ø symbol to disable it.
When you exit the printer driver and accept your printing settings by clicking the OK button,
the Setup Analyzer (if enabled) checks to see if any of your settings are contrary to the
recommended settings.
If there are no inconsistencies, a dialog box similar to this appears.
The inconsistencies appear with check boxes. You can use the dialog box buttons to select
or deselect the inconsistencies, and/or fix or ignore the inconsistencies.
Using Cartridge Detection
Use Cartridge Detection if you want the driver to alert you when the installed BJ cartridge is
not the correct choice to use with your Color Model setting. To enable Cartridge Detection,
which is located on the Setting tab, click the green check. Click on the red Ø symbol to
disable it.
If cartridge Detection cannot detect the cartridge type, it advises you to check that you
printer is on-line and that the cables are secure.
If you choose the monochrome Color Model and you have a BC-05 Color BJ Cartridge
installed, you'll see:
Performance Tip!
You now have a color cartridge installed in your printer. For faster printing
speed, change the color cartridge to the monochrome cartridge.
Printing Speed Versus Color
The BJC-4300 Printer Driver for Windows can interpret and translate the full spectrum of
colors, up to 16.7 million colors. When printing in color, there is a significant increase in the
amount of information that the driver has to interpret and translate. When printing black ink
only, the driver has only one color to interpret.
By decreasing the amount of colors that the printer driver has to interpret, you can
significantly decrease the time needed to translate the information. This will speed up the
overall printing process.
For Quick Color Printing
In the BJC-4300 Printer Driver for Windows, choose the following settings. These selections
allow the printer driver to interpret and translate 256 colors, which will increase your
printing speed. However, your print quality will not be optimized.
Media Type-Plain Paper
Print Quality-Standard; Fine is off
Color Model-Color
Print Model-Custom
Color Selection-Fast Color
For High Quality Color
Select the settings shown below to allow the printer driver to interpret and translate up to
16.7 million colors. Keep in mind that your print speed will be slower than with other setting
combinations.
Print Quality- High; Fine mode is on
Color Model-Color
Print Model-Automatic
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For Monochrome Printing
Use the BC-20 Black BJ Cartridge to optimize the printer's performance when you are
printing black text and graphics only.
In the BJC-4300 Printer Driver for Windows, choose the following settings to tell your
printer to print using black ink only.
Media Type-Plain Paper
Print Quality-Standard
Color Model-Monochrome
Print Model-Automatic
Other Ways to Improve Print Speed in Windows
To improve print speed, you can try the following:
Turn off the Print Manager in the Windows Control Panel (Windows 3.1 only).
This avoids the extra step of sending the print file to the Print Manager and may
increase your printing speed by as much as 25%, depending on the computer you are
using.
Add a permanent swap file in Windows 3.1.
Under the 386 Enhanced icon in the Windows Control Panel, add or create a
permanent swap file that is from 4 MB to 9 MB. The computer will be able to prepare
the print file faster. See your Windows documentation for instructions.
Avoid diffusion halftones.
In the Custom Settings dialog box, choose Diffusion only when printing final output or
photographic images. Choosing a Halftone setting of Fine allows the documents to
print as much as 20% faster because the computer does not need to compute to "best
possible position" for each dot.
Avoid screen matched color.
In the Custom Settings dialog box, avoid Match as the Color Adjustment setting. The
screen matching feature takes longer to process in the computer because it requires
special information.
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Avoid automatic settings.
Although the automatic settings are easy to use, the computer must interpret the
printed page. This takes more time than if you select each setting.
Free up your memory.
Use only one software program at a time and unload any screen saving utilities or
programs stored in Windows background; this frees up more memory for Windows
processing.
Use Monochrome when possible.
If you will be printing text in black only, choose a Color Selection of Black and White
rather than Grayscale. Print draft documents in Monochrome rather than Color, or use
Draft print quality when printing in color.
Limit the number of colors on each page.
The computer will need to calculate and transmit fewer dots. Too many colors can
make the image confusing and less effective as well as cause the print speed to slow
down.
Use primary colors when printing presentation graphics.
Use Black, cyan, yellow, magenta, blue, green, and red when possible. The computer
will need to calculate and transfer less dot information.
Use the Draft print quality.
The printer will need to image fewer dots.
Use Plain Paper as Media Type.
The print head will make only on pass for each printed line.
Use smaller graphics and more white space in your documents.
The computer will be able to prepare the print file faster.
Add RAM to your computer.
The computer will be able to prepare the print file faster.
Use a computer with a faster processor.
The computer will be able to prepare the print file faster.
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Paper Handling
This chapter describes how to use the printer for all your printing operations. It includes:
Selecting paper types
Setting the paper thickness lever
Summary of printer settings for various print media
Automatically loading paper
Manually feeding paper
Printing on envelopes
Using Canon's Specialty Papers
To ensure the best performance of your printer, you'll want to select the best paper and load
it correctly. You can stack paper in the sheet feeder to load it automatically, or you can
manually feed one sheet at a time.
Selecting Paper Types
One of the most important things you can do to assure the best possible performance of your
Bubble Jet printer is to select the correct paper. Your printer produces letter quality print on
most plain paper bond papers, including cotton bond and photocopying papers; it does not
require special ink jet papers. However, the print quality varies with different paper types. Be
sure to test a type of paper before you purchase a large quantity.
Plain Paper
The printer supports paper sizes of letter, legal, and A4 in portrait orientation. You can use
regular copier paper, cotton bond papers, and typical letterhead. Always use paper without
curls, folds, staples, or damaged edges.
Glossy Photo Paper
Canon Glossy Photo Paper GP-201 is a high gloss, thicker paper that produces the look and
feel of a photograph and provides excellent color print quality. Use this paper with the
BC-06 Photo BJ Cartridge to produce photo-realistic prints from your printer. Be sure to
print on the glossy side. (In your print driver, select Glossy Paper when you have Glossy
Photo Paper loaded.)
4300 Chapter 3 Page 2
Banner Paper
Canon's Banner Paper is specifically designed for printing one continuous sheet in a banner
format. The connected sheets are divided by perforation. you can print from two to six
sheets at one time.
High Resolution Paper
The Canon High Resolution Paper HR-101 is designed to produce photo-realistic quality
output with sharp and vivid graphics. For best results, use the optional BC-06 Photo BJ
Cartridge to produce images comparable to your favorite photographs.
T-Shirt Transfers
Use Canon's popular T-Shirt Transfers TR-101 to create and personalize T-shirts,
sweatshirts, aprons, tablecloths, napkins, tote bags, and anything else your imagination
allows! Use on any cotton or cotton/ poly blend fabric. Your image is printed in mirror
image (when you use T-Shirt Transfer mode through the BJC-250 Printer Driver for
Windows) so when you iron it onto the t-shirt the image is viewed correctly.
Greeting Cards
Get the most out of your Canon Creative or other card making software with Canon
Greeting Cards GC-101. These cards give your unique, personalized cards the look and feel
of professional cards. You can create cards, invitations, announcements, and more.
Bubble Jet Paper (water resistant)
The Canon Bubble Jet Paper LC-301 has been developed for high quality printing with
minimal or no smearing or running when in contact with water or damp surfaces, making a
good choice for damp or rainy environments. The paper is specially created and printable on
both sides. (In your printer driver, select Plain Paper when you load this paper.)
Fabric Sheets
Use Fabric Sheets FS-101 for Canon Bubble Jet printers to print banners, pillow covers,
scarves, flags, and other textile items. Use these sheets for appliqués and other craft and
sewing projects. Fabric sheets are 9.5" x 14".
Transparencies
CF-102 Transparencies from Canon are recommended. These transparencies produce
excellent contrast, sharpness, and color.
4300 Chapter 3 Page 3
Back Print Film
Canon Back Print Film BF-102 has been specially developed for Canon Color Bubble Jet
printers. The film is designed to deliver brilliant, high-intensity color images suitable for
business presentations, design work, or professional reports. Back Print Film is printed on
the back (non-glossy) side of the film in mirror image and then viewed from the front or
glossy side using a backlighting device. For more details, ask a Canon Authorized Dealer for
information or refer to the manual supplied with the film.
High Gloss Film
The Canon High Gloss Film HG-101 features a bright white finish that lends striking visual
power to charts, graphs, and photographic images. Use this film to make your presentation
materials and graphics look professional.
If you are printing in an application outside Windows, your software application or printer
driver must support mirror image printing in order to use Back Print Film or T-Shirt
Transfers
Paper Guidelines
When selecting or loading paper, please remember the following:
Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and
poor print quality.
Use cut-sheet paper only. You can use multipart paper.
When using graph paper, the lines may not match because the 1/6 inch line spacing of
the printer is slightly less than that of graph paper.
If the print density of your page is very high , light paper stock may curl slightly due to
the large amount if ink. If you need to print dense graphics, try printing on heavier
stock.
Do not use thicker paper than meets the specifications for this printer. Printing with a
paper that is thick enough to come in contact with the print head nozzles may damage
the BJ Cartridge.
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Setting the Paper Thickness Lever
To ensure trouble-free paper handling, you'll want to set the paper thickness lever before
loading paper.
Center for the BC-21e Color BJ Cartridge
Left for the BC-20 Black BJ Cartridge
Right for heavier-weight print media or envelopes
Be sure check this lever when you change BJ cartridges, and before and after
printing on heavier-weight print media or envelopes.
Printer Settings for Various Print Media
Loading Paper
You can stack paper in the sheet feeder to load it automatically, or you can manually feed
one sheet at a time through the manual feed slot.
You can place approximately 100 sheets of plain paper (20 lb. or 75 g/m²) in the sheet feeder
at a time.
You can stack approximately 50 sheets of transparency film or 10 sheets of back print film in
the sheet feeder. However, these special media may not advance correctly under unusual
environmental conditions (such as extreme temperatures or humidity). If you have trouble
with special papers becoming skewed or feeding multiple sheets, do not stack them in the
sheet feeder. Load them one sheet at a time.
Automatically Feeding Paper
1
Set the paper
thickness lever.
Center for the BC-21e Color BJ Cartridge
Left for the BC-20 Black BJ Cartridge.
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2
Pull the paper
support up until
it stops.
For letter-size and A4-size paper, extend the paper output tray.
Pull out the paper
output tray and
its extension.
3
Fan the paper.
For best results, fan the paper before loading it.
Always fan a stack of paper along the edge that will feed into the printer first.
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4
Slide the stack
of paper into the
sheet feeder until
it stops.
Align the edge of the paper with the right edge of the sheet feeder.
Secure the stack with the paper guide.
5
Start your print
operation.
Make sure that the printer is turned on.
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Auto Feed Guidelines
When automatically feeding stacks of paper, follow these guidelines:
Do not open the front cover while printing. This may cause paper jams, smudges, or
malfunctions.
Do not leave paper stacked in the printer for long periods of time; longer sheets of
paper may become bent or curled over time. This may cause the paper to misfeed or
jam.
If your printed page contains lots of graphics, the ink on the page may be damp due to
the print density. Remove the page right away and allow the ink to dry.
The capacity of the paper output tray is 20 sheets of paper. To reduce paper jams,
remove paper from the output tray before the count reaches 20.
If paper curls after printing, remove it immediately; otherwise, paper jams may occur.
The platen (a roller on the inside of the printer) may become inked if you print data
beyond the width of the page. If this happens, clean the platen with a soft cloth. (For
details on cleaning the platen, see page 4-3.)
Depending on the density of your printed pages, the ink may need time to dry. Within
two to three seconds, the ink becomes smudge resistant. After drying several minutes,
the ink becomes water resistant.
4300 Chapter 3 Page 10
Do not try to load paper into the sheet feeder beyond the paper limit mark or the tab
on the right side of the sheet feeder; stacking too much paper may cause paper feeding
or printing problems.
Make sure there are no gaps between the stack of paper and the paper guide nor the
right edge of the sheet feeder.
4300 Chapter 3 Page 11
Manually Feeding Paper
You use the manual feed function when printing on heavier-weight print media (17 lb to 30
lb or 64 g/m² to 105 g/m²).
1
Set the paper
thickness lever.
If you are manually feeding heavier-weight print media, set the paper thickness
lever to the right.
2
Start your print
operation.
If you are using Windows, you must select Manual Feed in the BJC-4300
Printer Driver for the printer to accept manually fed paper.
4300 Chapter 3 Page 12
3
Insert the single
sheet.
Slide the paper into the manual feed slot in the back of the printer.
Align the sheet with the left edge of the manual feed slot.
Hold the sheet for about two seconds until it feeds automatically.
The printer will automatically load the paper into position.
After printing on thick paper or envelopes, set the paper thickness lever (inside the printer) back to the
left or center position before printing on other paper types.
4300 Chapter 3 Page 13
Printing on Envelopes
You can stack up to 15 envelopes in the sheet feeder or you can manually feed envelopes
one at a time.
U.S. Commercial number 10 (COM10) envelopes and European DL envelopes are
recommended. You may be able to stack envelopes of other sizes in the sheet feeder;
however, Canon cannot guarantee consistent performance on envelope sizes other than
COM10 and DL.
The following envelopes are not recommended because they may cause jams or smears, or
may damage your printer.
Envelopes with windows, holes, perforations, cutouts, and double flaps.
Envelopes made with special coated paper or deeply embossed paper.
Envelopes using peel-off sealing strips.
Envelopes in which letters have been enclosed.
When you are ready to print on envelopes, follow these steps to stack envelopes in the sheet
feeder. (You can also manually feed envelopes one at a time.)
1
Set the paper
thickness lever.
Make sure that the paper thickness lever is set to the right.
4300 Chapter 3 Page 14
2
Make sure the
paper support is
raised, and the
paper output
tray is extended.
3
Prepare the
envelopes.
Arrange the stack of envelopes on a firm surface and press down firmly on the
edges to make the folds crisp.
Press all the way around the envelopes to remove any curls and expel air from
inside the envelopes.
Make sure any curls are removed from the flap of each envelope.
4300 Chapter 3 Page 15
4
Insert the
envelopes.
Slide a stack of envelopes into the sheet feeder until it stops.
Align the edge of the paper guide with the left edge of the stack of envelopes.
5
Start your print
operation.
Make sure the printer is on.
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Using Canon's Specialty Papers
This section provides guidelines for printing on Canon's Specialty Papers and describes
special procedures required for High Resolution Paper, Fabric Sheets, and Banner Paper.
Specialty Paper Guidelines
Be sure to read any instructions that come with your Canon Specialty Paper.
These instructions provide important information regarding how to achieve the
highest print quality with these papers.
For transparency film, back print film, high gloss film, and glossy photo paper, follow these
guidelines
When automatically feeding transparencies or back print film, remove each sheet after
it is delivered. Do not allow film sheets to stack up.
Let the printed sheets of film or paper dry completely before storing them.
Paper Type
Canon Glossy Photo Paper GP-210
Canon Fabric Sheet FS-101
Canon CF-102 Transparencies
Canon Back Print Film BF-102
Drying time
10 minutes
1 hour
15 minutes
15 minutes
When a sheet of film has dried completely, cover its printed side with a sheet of plain
(not coated) paper before storing it; this is recommended even if you place the sheets
of film in a clear file or plastic holder.
4300 Chapter 3 Page 17
Do not leave the film in the sheet feeder for long periods of time. Dust and dirt may
accumulate on the film resulting in spotty printing.
To avoid smudging caused by finger prints, use a pair of thin cloth gloves while
handling the film.
To avoid fading, do not expose the printed film to prolonged sunlight.
Store unused film at temperatures between 59ºF to 86ºF (15ºC to 30ºC). The relative
humidity should be between 10% and 70%.
Uncurling Back Print Film
If Back Print Film becomes curled, follow these steps to uncurl it:
1
Cover the
non-glossy side of
the film with a
sheet of plain
paper.
2
Roll the film and
paper up in the
direction
opposite the
curl.
Do not roll the film too tight.
The film and paper rolled together should be about one inch (2.5cm) in
diameter.
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3
Keep the film
rolled up for
about five
minutes.
You may want to fasten the roll with a small piece of tape.
High Resolution Paper HR-101
Using the Printer's Output Tray
The paper output tray on your printer is equipped with paper output guides. When using the
BC-22e Photo BJ Cartridge to print on Canon's High Resolution Paper (HR-101), lift the
paper output guides on both sides of the printer's output tray:
Always lift both paper output guides.
With the paper output guides up, the output tray holds 20 sheets.
After using the BC-22e Photo BJ Cartridge to print on High Resolution Paper, lower
the paper output guides.
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Using the Cleaning Sheet
Canon's High Resolution Paper HR-101 is designed for high quality printing. This paper is
specially coated to produce delicate color output. After using a package of High Resolution
Paper (200 sheets), you need to use the cleaning sheet enclosed with the paper to remove
paper dust from the printer's rollers; this will help prevent paper feed problems.
1
Set up the
printer.
Make sure the paper thickness lever is to the center.
Make sure the paper support and paper output trays are extended.
4300 Chapter 3 Page 20
2
Insert the
cleaning sheet.
Remove the two pieces of tape from the sheet.
Insert the sheet with the sticky side out (toward you) and down (going into the
sheet feeder).
Adjust the paper guide to the edge of the cleaning sheet.
3
Press the
RESUME
button.
Make sure the printer is on.
Press RESUME to advance the cleaning sheet into the printer.
Press RESUME again to start cleaning.
The printer feeds the sheet and then eject it.
Use a cleaning sheet once only.
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Fabric Sheet FS-101
Fabric Sheet FS-101 for Canon printers comes with a booklet that describes special handling
procedures. Be sure to look through this booklet for special information regarding the Fabric
Sheets. This section describes specific steps for using Fabric Sheets with the printer.
Be sure to follow these guidelines.
To avoid paper jams, smearing, and other problems, do not open the printer's cover
during printing.
Use the fixing agent that comes with the Fabric Sheet FS-101
Do not touch newly printed fabric sheets until ink is completely dry. This takes about
one hour.
Printing on a Fabric Sheet
1
Set up the
printer.
Make sure the paper thickness lever is to the right position.
Make sure the paper support and paper output tray are extended.
4300 Chapter 3 Page 22
2
Insert the fabric
sheet.
Insert the sheet with the cloth side out (toward you) and the open end up (away
from the sheet feeder).
Adjust the paper guide to the edge of the fabric sheet.
Do not attempt to load more than one sheet at a time.
3
Set up the
BJC-4300 Printer
Driver for
Windows.
In the Paper tab, select A4 for the Paper Size and select Fabric Sheet for the
Print Media.
In the Graphics tab, select High for Print Quality. You may also want to select
Fine mode.
Start the print operation from your Windows application.
4300 Chapter 3 Page 23
4
Dry and then
wash the fabric
sheet.
Let the printed fabric sheet set for about one hour to allow the ink to completely
dry.
When dry, peel the film backing from the printed fabric sheet. Do not remove
the film backing before printing.
Wash the printed fabric sheet for about three minutes under lukewarm running
water to remove extra ink.
Hang the fabric sheet up to dry it again.
Iron the dried fabric sheet with a clothes iron.
See the booklet that comes with Fabric Sheet FS-101 for details on drying and
washing.
Printing on Banner Paper
For best results, use Canon Banner Paper.
To set up a print job on banner paper, you must decide on the number of sheets you need.
You can print banners from 2 to 6 sheets in length.
Always leave an extra sheet at the end of the banner- just in case the type runs
over.
The shaded portions of the drawing below illustrate the maximum recommended printing
area of banner paper.
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Printing on banner paper requires quite a bit of ink. If you think your BJ
cartridge may run out of ink, use a new BJ cartridge.
For best print results on banner paper, use light design patterns.
To prevent ink from running over the edges of the sheet, print within the
margins shown in the previous illustration.
1
Set the paper
thickness lever
for banner
paper.
Open the front cover. Use both hands to open the front cover.
Set the paper thickness lever to the right.
Close the front cover.
2
Cut the banner at
a crease
according to the
length you need.
The maximum length you can use is six sheets (66 inches or 1676mm).
Always leave an extra sheet at the end of the banner- just in case the type runs
over.
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3
Insert the banner
paper.
Align the first sheet of the paper with the right edge of the sheet feeder and slide
it into the printer until it stops.
Then adjust the paper guide to the edge of the paper.
Do not allow the paper to hang over the edge of the desk or work table.
Do not extend the paper support when loading banner paper.
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4
Fold the banner
paper.
Gently fold the paper at the crease between the first and second sheet.
5
Make sure the
paper exit area is
clear.
Clear space in front of the paper output slot of the printer for at least one sheet.
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6
Set up your
printer driver.
Open the Windows application you are going to use to print. From the File
menu, select Print. Then select your print options using the BJC-4300 Printer
Driver for Windows.
For the Paper Feed Method, select Automatic Feed.
For the Paper size, select Banner.
See your application software instructions for other options.
7
Start printing.
Click OK or Print to start the print job.
Do not allow the paper to hang over the edge of the desk or work table directly.
Clear enough space in front of the printer for at least one sheet of paper to rest
after printing.
4300 Chapter 3 Page 28
Maintaining the Printer
4
This chapter cover the care required for your printer. It includes:
Printer guidelines
Cleaning the printer
Printing the test pages
Cleaning the print head
BJ cartridge guidelines
Replacing the BJ cartridge
Replacing a BJ tank in the BC-21e Color BJ Cartridge
Storing a BJ cartridge
Installing and Removing the Optional Color Image Scanner Cartridge
Transporting the printer
Printer Guidelines
Follow these guidelines to avoid damage to your printer and harm to you or others:
Set the printer on a stable surface. Do not use an angled printer stand. Avoid setting
the printer in direct
sunlight.
Keep the front cover closed when printing.
Do not set anything on top of the printer
Make sure the power is off any time you connect or disconnect the AC adapter or
interface cable.
Do not unplug the AC adapter unnecessarily.
Do not unplug the printer or turn off a power strip to which the printer is attached
when the printer's power is turned on. This may prevent the print head unit from
returning to the home position on the right and being capped, which may cause the
print head to dry out. This is critical. If left uncapped, the print head unit may clog and
may need to be replaced.
Do not move the mechanism that holds the BJ cartridge. Attempting to move the BJ
cartridge holder may damage delicate mechanical parts.
Cleaning the Printer
Your Printer requires little routine maintenance. Perform the following maintenance, as
necessary, to keep your printer in good operating condition.
Make sure the printer is turned off before cleaning it. It is a good idea to
unplug the AC adapter
also.
Do not clean the exterior of the printer with volatile liquids such as thinners,
benzine, or any
spray-type or chemical cleaners; doing so will damage the surface of the
printer.
When cleaning the printer, avoid the area near the print head on the BJ
cartridge. Do not touch the print head. Ink may leak out and cause stains.
Clean the printer regularly to avoid printing problems. Remove any ink mist or paper debris
from the interior of the printer using a soft cloth moistened with water. Clean especially well
around the platen area. If the rollers become dirty, you can clean them using a small soft
brush.
Clean the exterior of the printer with a soft cloth moistened with water. Clean away smudges
and dust.
Do not use paper products (such as paper towels or tissues) to clean the inside
of the printer.
Printing the Test Pages
You can print these test pages to check the operation of your printer and your print quality.
Test A
This test prints a repeating pattern of characters.
Demonstration
This test prints a sample page describing the printer's features.
Printing the Test Page From Windows
You use the Test option on the Control tab in your BJC-4300 Printer Driver for Windows to
print a self test, demonstration page, or a nozzle test pattern.
Before selecting a Test option, make sure paper is properly loaded in the sheet feeder (see
Automatically Feeding Paper starting on page 3-7).
Click on the Test option and then click on the Print button.
Printing the Test Pages Using the Operators Panel
To print a test page, make sure the printer is turned off and paper is loaded.
Press and hold the POWER button until you hear the number of beeps that
correspond to the test page you want to print.
Test Page
Demonstration
Status Information
Test A
Nozzle Test
Number of Beeps
1
2
3
4
Pages Printed
Continuous Printing
1 Page
Continuous Printing
1 Page
When you release the POWER button, the test page starts to print.
*All self-test prints require Letter or A4 size paper. Using a smallersize paper for a self-test print
will result in parts of the printoutbeing printed directly on the platen.
All self-test prints are printed in accordance with the current printing settings (font, printing
mode, etc.)
*Red- Information for technician not included in the user manual
Cleaning the Print Head
Your printer is equipped with a print head cleaning function to ensure constant high quality
printing.
Cleaning the Print Head From Windows
If you are using Windows, you can execute print head cleaning from the Control sheet in the
printer driver. Simply click on Clean Ink Head.
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Cleaning the Print Head Using the Operators Panel
If you want to clean the print head from the operator panel, follow these steps:
1
Make sure the
printer is turned
on.
2
Make sure the green POWER light is on.
Press and hold
the RESUME
button for at
least two
seconds until
the printer
beeps twice.
The POWER light will blink for several seconds while the print head is being
cleaned.
Perform the print head cleaning only when you encounter a print quality
problem. Unnecessary and repetitious cleaning will waste ink.
If you execute the print head cleaning while paper is manually loaded, the
printer will eject the paper and then perform the cleaning.
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BJ Cartridge Guidelines
You can use these cartridges with the printer:
BC-21e Color BJ Cartridge
Contains the print head unit and two replaceable BJ tanks-the BCI-21 Color BJ Tank
contains color ink (cyan, magenta, yellow) and the BCI-21 Black BJ Tank contains
black ink. You can replace the BJ tanks without replacing the print head unit when
you run out of ink.
BC-20 Black BJ Cartridge
Contains the print head unit and black ink only. Use this cartridge when you will be
printing with black ink only. When you run out of ink, you replace the complete
cartridge.
BC-22e Photo BJ Cartridge
Contains the print head unit and color and black inks. Use this cartridge when oyu
want to produce photo-realistic color printing. When used with Canon's High
Resolution Paper (HR-101) or Glossy Photo Paper (GP-201), this ink produces
images comparable to your favorite photographs. When you run out ink, you replace
the complete cartridge.
BC-29 Neon BJ Cartridge
Contains the print head unit and neon color and black inks. Use this cartridge when
you want to add hot new colors to everything from your business graphs to stickers
for your kids. These amazing bright fluorescent colors make your pictures, graphs, and
fun images really stand out. When you run out ink, you replace the complete cartridge.
The actual amount of ink that you use will vary depending on the print density of a page. If
the majority of your output is graphics, you may need to change cartridges or tanks more
often than when you are printing text only. See Appendix A, Specifications, for details on the
life expectancy of the BJ cartridges.
4300 Chapter 4 Page 8
You may need to replace the BJ cartridge or a BJ tank when any of the following conditions
exist:
You have been using the cartridge for over one year.
Your printed output is not crisp and clear, and there are gaps in the characters
(missing dots) even after you have cleaned the print head at least five times.
If you are using the BC-21e Color BJ Cartridge and your output is blank, one of the BJ
tanks is probably out of ink. See the instructions starting on page 4-18 for replacing a BJ
tank.
Canon has more engineers dedicated to creating quality ink for providing the
best results for output on Bubble Jet printers than any other organization.
Canon does not prohibit the use of third-party inks and the use of third-party
inks does not invalidate the product's limited warranty. However, Canon cannot
guarantee the quality or performance of your printer when you are using inks
from other suppliers.
Canon's limited warranty does not cover damage caused to Canon's Bubble Jet
products that is attributable to the use of third-party parts or supplies, including
inks. The limited warranty remains in effect for its life once that particular
damage has been properly repaired.
For optimum printing results, Canon recommends that you use only Canon BJ
cartridges.
4300 Chapter 4 Page 9
BJ Cartridge and BJ Tank Maintenance
The most important thing you can do to extend the life of your printer and to ensure
optimum print quality is to take care of the BJ cartridges.
Spilled ink can stain any surface. Open BJ cartridges carefully, and follow the
guidelines presented here to protect against spilled ink.
If you are using both the BC-21e Color BJ Cartridge and any other BJ cartridges,
make sure you store the cartridge not being used in the ink Cartridge Storage Box.
Keep BJ cartridges and BJ tanks in their sealed containers until you are ready to use
them.
Do not remove the BJ tanks from the BC-21e Color BJ Cartridge unnecessarily. This
may cause the ink to clog.
Make sure both BJ tanks are installed in the BC-21e Color BJ Cartridge with one BJ
tank only may cause ink clogging.
If spilled, the ink is difficult to remove. Therefore, it's a good idea to keep the BJ
cartridges and BJ tanks out of reach of children.
Do not touch the print head area on the BJ cartridge. Ink may leak out and cause
stains.
Hold the BJ cartridge on the sides only. Do not touch the silver plate on the bottom
of the BJ cartridge or the silver metal or circuit area on the side. The metal area may
become hot during printing.
Replacing the BJ Cartridge
The following procedure describes how to replace the BC-21e Color BJ Cartridge with the
BC-20 Black BJ Cartridge. Follow the instructions in this section to replace an old BJ
cartridge or to change BJ cartridges when you are switching between the BC-21e and any of
the other BJ cartridges.
You only need to replace the BC-21e Color BJ Cartridge when the print head is damaged (or
after printing approximately 2000 pages). If one of the BJ tanks (either color or black) in
your BC-21e Color BJ Cartridge is out of ink, see the next section (page 4-18) for
instructions on how to replace a BJ tank.
You may replace the BJ tanks in the BC-21e Color BJ cartridge as many as 20
times (or more) before you need to replace the BJ cartridge.
Before starting, make sure the printer's power is on.
1
Open the front
cover.
Use both hands to grasp the sides of the cover and pull it toward you.
4300 Chapter 4 Page 11
2
Press the
CARTRIDGE
button once.
The printer beeps and moves the cartridge holder to the center of the printer.
The POWER light blinks while the cartridge holder is positioned in the center
of the printer.
Do not attempt to move the cartridge holder manually. This may damage the
printer.
3
Lift the green
lock lever on
the cartridge
holder.
4300 Chapter 4 Page 12
4
Slide the BJ
cartridge out
of the holder.
5
Store or dispose
of the BJ
cartridge.
If you are replacing an old BJ cartridge, dispose of the old cartridge properly.
If you are switching cartridges, you must store the cartridge you are removing in
the Ink Cartridge Storage Box.
4300 Chapter 4 Page 13
6
Take the new BJ
cartridge out of its
protective
packaging.
7
Peel off the protective foil.
Remove the
protective
material from
the BJ
cartridge.
Lift off the cap from the print head and then remove the tape.
8
Slide the BJ
cartridge
straight into
the cartridge
holder.
Be careful not to touch the rollers with the print head.
Make sure the cartridge is pressed against the back of the holder.
4300 Chapter 4 Page 14
9
Press the lock
lever down
completely; do
not use
excessive force.
Make sure the marks on the lever and the cartridge holder align.
The BJ cartridge is now positioned and locked.
Do not manually move the mechanism that houses the BJ cartridge. Attempting to
move the BJ cartridge holder will damage the printer.
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10
Set the paper
thickness
lever.
If you installed the BC-20 Black BJ Cartridge, set the paper thickness lever to the
left.
If you installed the BC-21e Color BJ Cartridge, set the paper thickness lever to the
center.
4300 Chapter 4 Page 16
11
Press the
CARTRIDGE
button.
12
Close the
front cover.
The printer beeps and moves the cartridge holder to the home position on the
right side of the printer.
The printer cleans the print head automatically.
Whenever you turn off the printer, the BJ cartridge moves to the home position on
the right and caps itself. If you unplug the printer while it is printing (or if you turn
off a power strip to which the printer is connected), or if you manually move the
cartridge holder from the home position, the BJ cartridge will not be capped and it
may dry out.
If you installed a new BJ cartridge, the printer automatically cleans the print head. If you
need to initiate the print head cleaning, see page 4-6.
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Replacing a BJ Tank in the BC-21e Color BJ Cartridge
If you perform a print operation correctly but the output is blank, a BJ tank may be out of
ink. Perform the print head cleaning at least five times. If the output is still blank, replace the
empty BJ tank in the BC-21e Color BJ Cartridge.
Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the printer's power
is on.
1
Open the front
cover.
Use both hands to grasp the sides of the cover and pull it forward.
2
Press the
CARTRIDGE
button once.
The printer beeps and moves the cartridge holder to the center of the printer.
The POWER light blinks while the cartridge holder is positioned to the center
of the printer.
4300 Chapter 4 Page 18
3
Remove the
empty BJ
tank.
The color BJ tank is on the left; the black BJ tank is on the right.
Grasp the tab on the tank and pull forward to release the BJ tank.
Then lift the BJ tank up and out of the BJ cartridge unit.
Dispose of the BJ tank properly. You may want to place it in a plastic bag to keep
from spilling any residual ink.
4
Take the new BJ
tank out of its
packaging.
Then remove the protective cap.
4300 Chapter 4 Page 19
5
Slide the new
BJ tank into
the empty slot
on the BJ
cartridge.
6
Press firmly
on the tab on
the top of the
BJ tank until
it snaps into
place.
4300 Chapter 4 Page 20
7
Make sure each
BJ tank is
correctly seated
in its respective
slot.
If you are replacing both tanks, repeat steps 3 through 6 for the other BJ tank.
8
Press the
Cartridge
button.
The printer beeps and moves the cartridge holder to the home position on the right
of the printer.
The printer automatically cleans the print head unit.
9
Close the
printer's front
cover.
Use both hands to lift the cover into place and press firmly to close it.
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Storing a BJ Cartridge
Whenever you unwrap a BJ cartridge, you must either install it in the printer or
store it in the Ink Cartridge Storage Box to prevent the print head from drying
and clogging.
1
Open the
Ink
Cartridge
Storage
Box
When opening the Ink Cartridge Storage Box, press in on the release tab that locks
the cover in place.
2
Carefully
set the
cartridge
in the
storage
box.
You must insert the cartridge correctly or the storage box will not close.
The protective cap must be removed from the cartridge before you set it in the
storage box.
4300 Chapter 4 Page 22
3
Close
the
storage
box.
Be sure the lids snaps closed.
Whenever you remove a BJ cartridge from the printer, store the cartridge in the storage box
(unless you are disposing of it).
If you have more than one Ink Cartridge Storage Box, you can hook them
together. Simply connect them by the slides and grooves on the sides of the
container.
4300 Chapter 4 Page 23
Installing and Removing the Optional Color Image Scanner
Cartridge
You can easily convert your printer into a color scanner by installing the optional IS-22
Color Image Scanner Cartridge. This section describes how to install and remove the Color
Image Scanner Cartridge. For details on operating the printer as a scanner, see the IS-22
Color Image Scanner Cartridge User's Manual that comes with the scanner cartridge.
Do not touch the contact terminals or the scanning head.
Installing the Color Image Scanner Cartridge
1
Remove the BJ
Cartridge.
Open the front cover and press the CARTRIDGE button. The printer beeps
once, the POWER light starts flashing, and the cartridge holder moves to the
center of the printer.
Lift the green lock lever.
Slide the BJ cartridge out of the cartridge holder.
Store the BJ cartridge in an Ink Cartridge Storage Box (see page 4-22 for
details).
4300 Chapter 4 Page 24
2
Remove the
scanner cartridge
from its
packaging.
Handle the scanner cartridge carefully.
Do not touch the scanning head area.
3
Insert the
scanner
Cartridge.
Hold the scanner cartridge by the ridges on either side of the cartridge.
Match the groove on the scanner cartridge with the guide on the cartridge holder.
Slide the scanner cartridge into the holder and hold it in position.
4300 Chapter 4 Page 25
4
Lower the
lock lever.
5
Slowly press the lock lever down completely until the mark on the lever is aligned
with the mark on the cartridge holder.
Set the paper
thickness
lever to the
center.
4300 Chapter 4 Page 26
6
Press the
CARTRIDGE
button once and
close the front
cover.
Removing the Color Image Scanner Cartridge
Always remove the Color Image Scanner Cartridge as soon as you are finished
scanning pictures and replace it with a BJ cartridge. Do not leave the Color Image
Scanner Cartridge in the printer.
Remove the scanner cartridge just as you would a BJ cartridge. (See step 1 on page 4-24 for
details.)
Store the scanner cartridge in the Ink Cartridge Storage Box provided with the cartridge.
You may want to label this container. Only store the Color Image Scanner Cartridge in this
storage box.
4300 Chapter 4 Page 27
Never store the IS-22 Color Image Scanner Cartridge in an Ink Cartridge Storage
Box that has been used for a BJ cartridge. The pad in the storage box where the
head of a BJ cartridge rests is covered with ink that will damage the scanning head
of the IS-22 Color Image Scanner Cartridge.
Be sure to replace the BJ Cartridge.
Transporting the Printer
While your printer is small and compact, it is not a portable printer and need to
take care when transporting it. The printer's components, such as the sheet
feeder, may become damaged if subjected to severe vibration during
transportation. Also, your print head may dry out during travel (and become
unusable) if it is not capped and taped correctly.
If you plan to move the printer from one location to another, or if you want to store it,
follow these steps.
1
Turn off the
printer's power.
Make sure the print head is in the home position.
Remove any paper from the sheet feeder.
Detach the interface cable.
Do not remove the AC adapter.
4300 Chapter 4 Page 28
2
Open the front
cover.
3
Tape the BJ cartridge to the side of the printer.
Close the
front cover.
Return the paper support and paper output tray to their original positions.
4300 Chapter 4 Page 29
4
Repack the
printer in its
original packing
materials.
Do not remove the BJ cartridge from the printer or ship a BJ cartridge or
an ink tank from which you have removed the protective cap. An opened
BJ cartridge or BJ tank that is not installed in the printer may leak, and the print
head may dry out. Also, if you do not tape the BJ cartridge to the side of the
printer, ink may spill into the printer.
4300 Chapter 4 Page 30
Troubleshooting
Due to today's rapidly changing personal computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most accurate
information possible is available. The best place to find current information is through our
on-line support services and through our Fax Retrieval System. On-line services include the
World Wide Web and our BBS.
This chapter contains very basic information to help you solve printer problems. It covers a
few basic problems and describes how to clear a paper jam. For complete problem solving
information, be sure to use our other support services.
See Getting Help From Canon in Chapter 1 (page 1-5) for details on Canon's customer
technical support options.
4300 Chapter 5 Page 1
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure you have the
following information.
Product Name
Serial Number
Place of Purchase
Nature of Problem
Steps you have taken to solve the problem and the results
The serial number is located on the label on the back of the printer:
Attempting to repair the printer yourself may void the limited warranty as to that repair.
See the limited warranty information that came with your printer for details.
General Problems
The most basic problems you may encounter are "the printer does not print" and " your print
quality is not satisfactory"
If the printer does not print
Check all your cable connections
Check your printer driver setup
Check your computer configuration
Check your BJ cartridge
If your print quality is not satisfactory
Check your printer driver settings
Clean the print head
Clean the print head five times
Replace the BJ cartridge
Check the type of paper you are using
If colors are missing
Perform a Nozzle Test (see page 4-5)
Clean the print head (see page 4-6)
If necessary, replace the BJ cartridge (see page 4-10)
If you want to print from an MS-DOS application that does not have a selection
for your printer
Select the Epson LQ-2550 or the IBM Proprinter X24E
Clearing Paper Jams
When a paper jam occurs, the POWER light turns orange and the printer goes off-line.
1
Turn off the
printer.
Press the POWER button
2
Remove the
jammed paper.
Gently pull the paper out with one hand while holding down the printer with the
other hand.
If the paper tears off inside the printer, open the front cover and remove the
paper left inside the printer.
3
Turn the
printer on.
Press the POWER button to turn the printer back on.
The POWER light comes on and the print head moves to the home position.
The printer is now ready for printing.
If you are printing high density graphics when a paper jam occurs, feed at least two
sheets of paper through the printer to clean the rollers.
Technical Notes
Compaq Presario 7170/7180
Problem
A [k prints at the top of the page when printing from Windows 95 on a Compaq Presario
7170/7180
Cause
Configuration of parallel port in CMOS
Solution
Change CMOS on Compaq Presario 7170/7180 to enable bi-directional capability
Reboot computer, press "delete" to go into CMOS setup
At setup menu, cursor to "Advanced System Setup" and "Enter" to select
From Advanced System Setup menu, select "Integrated Peripherals"
From the Integrated Peripherals Menu, Cursor to 'LPT Extended Mode" (Note: This is
different than LPT1 mode)
The LPT Extended Mode will probably show "Standard"- Use the "Page Down" key
to cycle to "ECP Mode"
Press "ESC" key to back to Advanced System Setup Menu
Press "ESC" key to go back to main setup menu
Press "F10" to save new configuration, and confirm save by answering "Yes" to final
question
4300 Chapter 5 Page 5
Toshiba Laptop
Problem
A[K prints at the top of the page and/or partial printout when printing on a Toshiba laptop.
Cause
Configuration of parallel port in CMOS and LPT.VXD file.
Case #1 Partial printout may occur with the following settings:
CMOS value for LPT1 is ECP LPT.VXD v4.00.950 file size 35,479
Case #2 [K is printed at top and the rest of the page is correct with the following settings:
CMOS value for LPT1 is Standard Bi-Directional LPT.VXD v4.00.950 file size 35,487.
Solution
This corrected configuration should provide correct output. CMOS value for LPT1 is
Standard Bi-directional LPT.VXD v4.00.503 file size 35,487.
The LPT.VXD file is located in the Windows/System directory. The LPT.VXD file will be
available from the Microsoft Web page.
To change the CMOS settings:
From Windows 95, click on Start
Go to Programs
Select Toshiba Utilities
You will have either TSETUP or HARDWARE SETUP UTILITY
For TSETUP Select Hardware Options
Select Parallel/ Printer
Select Standard bi-directional
Click OK
The computer will ask if you want to reboot-Select Yes
On both utilities you will have to save and reboot the system.
Note that selecting standard Bi-directional changes the CMOS setting to bi-directional.
4300 Chapter 5 Page 6
Compaq Presario
Problem
A Compaq Presario running windows 95 will print only 3/4 page out of any Windows
application.
Cause
This occurs with Windows 95, Windows 3.1, and Win95 minidrivers.
Solution
Change the Resource Setting of LPT1.
Right Click on My Computer
Select Properties
Select Device Manager Tab
Double-click Ports (COM & LPT)
Double-click LPT1
Select Resources Tab
De-Select Automatic Settings
Change Basic Config from 0000 (0) to 0003 (3)
This step may require setting to 0002 (2) first, and then reboot in order to see
0003 (3)
New systems may go up to 9; use the setting for IRQ7 no DMA
Select OK
The above solution has found to be successful on some machines. If unsuccessful, then try
the following procedure forwarded from Compaq Tech Support.
4300 Chapter 5 Page 7
Go to Control Panel
System
Device Manager
Click "+" in Front of Port
Highlight ECP Printer Port
Properties
Driver
Change Driver....
Show all Devices
Printer Port
Click OK
Click OK
Close
Reboot
If these suggestions do not solve the problem, you need to call Canon (see page 1-5 for
details).
4300 Chapter 5 Page 8
Specifications
Printing Specifications
Printing Method
Bubble Jet ink on demand
Paper Handling
Automatic feed
Manual feed
Sheet Feeder Capacity -- Auto Feed Only
Maximum thickness of stacked paper: 0.4 inches (10 mm)
Approx. 100 sheets (0.4"
Plain Paper (20 lb or 75 g/m2 ) stack)
Glossy photo paper
1 sheet
Banner paper
1 sheet (2 to 6 long)
High resolution paper
Approx. 80 sheets (0.4" stack)
T-shirt transfers
1 sheet
Approx. 100 sheets (0.4"
Bubble Jet paper
stack)
Fabric sheets
1 sheet
Transparencies
50 sheets
Back print film
10 sheets
Envelopes
15 envelopes (U.S.
Commercial
number 10 or European DL)
Paper Size
Letter
Legal
A4
A5
B5
Banner
U.S. Commercial
number 10 envelope
European DL envelope
8.5 in x 11 in
8.5 in x 14 in
210 mm x 297 mm
148 x 210 mm
182 x 257 mm
8.5 in x 11 in sheets;
maximum length 66 in (1676 mm)
9.5 in x 4.1 in
220 mm x 110 mm
Paper Type
Recommended
Glossy photo paper Canon Glossy Photo Paper GP-201
Banner paper
Canon Banner Paper
High resolution paper Canon High Resolution Paper HR-101
T-shirt transfers
Canon T-Shirt Transfers TR-101
Greeting cards
Canon Greeting Cards GC-101
Canon Bubble Jet Paper
Bubble Jet paper
(water-resistant) LC-301
Fabric Sheet FS-101 for Canon Bubble
Fabric sheets
Jet printers
Transparencies
Canon CF-102 Transparencies
Back print film
Canon Back Print Film BF-102
High gloss film
Canon High Gloss Film HG-101
Commercial number 10 or European
Envelopes
DL
Paper Weight
17 to 30 lb (64 to 105 g/m2)
Print Speed
BC-21e Color BJ Cartridge Draft mode -- up to 2.0 ppm
Standard mode -- up to 1.4 ppm
Fine mode -- up to 0.23 ppm
BC-20 Black BJ Cartridge Draft mode -- up to 5 ppm
Standard mode -- up to 3.6 ppm
Print Width
Maximum
8 inches
Line Feed Speed
Approximately 150 ms/line at 2/6-inch line feeds
Resolution
Color
720 x 360 dpi
Black
720 x 360 dpi (with Smoothing)
Printable Area -- Papers
The shaded portion in the following figure shows the printing area for paper.
The table lists the minimum margins.
Fabric Sheet
All except Fabric Sheet
Margin
L
R
T
B
Inches
0.25
0.25
0.12
0.65
mm
6.4
6.4
3.0
16.5
Margin
L
R
T
B
Inches
0.25
1.35
1.62
1.10
mm
6.4
34.4
41.1
27.9
Printable Area -- Envelopes
The shaded portion in the following figure shows the printing area for a COM10
envelope. The table lists the minimum margins.
Margin
L
R
T
B
BJ Cartridges
Inches
0.25
1.25
0.12
0.65
mm
6.4
31.7
3.0
16.5
BC-21e Color BJ Cartridge
Print head
64 nozzles for black
24 nozzles for each color (cyan, magenta,
yellow)
Print head life Approximately 2,000 color pages at 30%
coverage
BJ tanks
BCI-21 Color (cyan, magenta, yellow)
BCI-21 Black
Ink color
Black, cyan, magenta, yellow
BJ tank yield
BCI-21 Color Approx. 100 pages at 7.5% coverage
BCI-21 Black Approx. 225 pages at 5% coverage
BC-20 Black BJ Cartridge
Print head
128 nozzles
Ink color
Black
Cartridge yield Approx. 900 test pages at 5% coverage
BC-22e Photo BJ Cartridge
Print head
64 nozzles for black
24 nozzles for color
Ink color
Black, cyan, magenta, yellow
Cartridge yield Approximately 50 pages at 7.5% coverage for
each color
General
Interface
IEEE 1284 compatible parallel interface
Acoustic Noise Level
Approx. 45 dB(A) per ISO 9296
Operating Environment
Temperature
41° F to 95° F (5° C to 35° C)
Humidity
10% to 90% RH (no condensation)
Storing Environment
Temperature
32° F to 95° F (0° C to 35° C)
Humidity
5% to 95% RH (no condensation)
Power Source
USA/Canada
AC 120 V 60 Hz
Power Consumption
4 watts maximum nonprinting
30 watts maximum printing
Dimensions
15.1 in (383 mm) W x 9.1 in (232 mm) D x 8.0 in (203 mm) H
Weight
Approx. 7.7 lb (3.5kg)
Optional IS-22 Color Image Scanner Cartridge
Paper Handling
Sheetfed
Resolution
360 dpi, 8 bit
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