Part of The Revised Healthcare Cleaning Manual

Part of The Revised Healthcare Cleaning Manual
Part of
The Revised Healthcare
Cleaning Manual
CONTENTS
Welcome
Foreword
7.1.1
Floor cleaning
a. Dust-controlling
b. Damp-mopping (single bucket, single solution) – using conventional cleaning product
c. Damp-mopping (single bucket, single solution) – using chlorine-based disinfectant cleaning
product
d. Damp-mopping (double bucket, double solution) – using conventional cleaning product
e. Damp-mopping (double bucket, double solution) – using chlorine-based disinfectant cleaning
product
f. Spot-mopping – using conventional cleaning product
g. Spot-mopping – using chlorine-based disinfectant cleaning product
h. Flat-mopping – using conventional cleaning product
i. Flat- mopping – using chlorine-based disinfectant cleaning product
j. Spray cleaning – using high-speed rotary machine
k. Ultra high-speed buffing and burnishing
l. Floor scrubbing using standard speed rotary machine
m. Floor scrubbing using an automatic scrubber-dryer
n. Floor stripping
o. Applying floor polishes and sealants
p. Stain removal
q. Chewing gum removal
r. Suction cleaning
s. Water extraction
t. Carpet
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Welcome to the Revised Healthcare Cleaning Manual
The Revised Healthcare Cleaning Manual has been designed to help every NHS Trust meet its obligation to
aid the delivery of high-quality, effective and safe healthcare in clean premises that support the control of
healthcare associated infections and make a positive contribution to healthcare outcomes.
The Revised Healthcare Cleaning Manual is intended as a resource for the Trust Board member or senior
manager with responsibility for cleanliness and for all managers and staff with responsibilities for cleaning.
The Manual is applicable to all healthcare settings including hospitals, ambulances and primary care.
The aim of the Manual is to provide guidance on cleaning techniques and best practice advice on defining
responsibilities, scheduling work, measuring outcomes, reporting and driving improvements.
It is anticipated that healthcare providers will respond to the publication of this Manual by reviewing existing
policies and practice relating to cleanliness.
This Manual is available for download from http://www.npsa.nhs.uk/cleaning
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Foreword
The cleanliness of healthcare premises is an important component in the provision of clean safe care. The
NHS Constitution clearly sets out that patients have a right to be treated in an organisation that meets the
required levels of safety and quality. The NHS has further pledged that services will be provided in a clean and
safe environment that is fit for purpose and based on national best practice. Whilst there have been significant
improvements in the cleanliness of our healthcare premises, there is still room for improvement.
The Care Quality Commission will continue the inspection programme to ensure that healthcare providers are
meeting the requirements of regulation with respect to healthcare associated infections. In order to meet these
requirements, healthcare providers will be expected to provide and maintain a clean and appropriate
environment that facilitates the prevention and control of healthcare associated infection. Following the
guidance in this manual may be of assistance in providing assurance that a healthcare provider meets these
requirements.
This guidance should be used as a starting point from which practitioners and managers can develop their own
local environmental cleanliness policies. When read in conjunction with the National Specifications for
Cleanliness, this guidance can help healthcare providers identify standards of cleanliness and what systems
and processes they need to put in place to deliver and monitor those standards.
The National Patient Safety Agency commissioned the Association of Healthcare Cleaning Professionals to
lead the review of this Manual and revise the guidance to reflect the modern NHS. We have worked with a
variety of stakeholders with expertise in cleaning, infection control, nursing and emergency care. We are
grateful to all those involved in the revision of this guidance for providing their expertise, time and commitment
to this work.
Martin Fletcher
Chief Executive
National Patient Safety Agency
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7.1.1
Floor cleaning
a. Dust-controlling
b. Damp-mopping (single bucket, single solution) – using conventional cleaning product
c. Damp-mopping (single bucket, single solution) – using chlorine-based disinfectant cleaning
product
d. Damp-mopping (double bucket, double solution) – using conventional cleaning product
e. Damp-mopping (double bucket, double solution) – using chlorine-based disinfectant cleaning
product
f. Spot-mopping – using conventional cleaning product
g. Spot-mopping – using chlorine-based disinfectant cleaning product
h. Flat-mopping – using conventional cleaning product
i. Flat-mopping - using chlorine-based disinfectant cleaning product
j. Spray cleaning – using high-speed rotary machine
k. Ultra high-speed buffing and burnishing
l. Floor scrubbing using standard speed rotary machine
m. Floor scrubbing using an automatic scrubber-dryer
n. Floor stripping
o. Applying floor polishes and sealants
p. Stain removal
q. Chewing gum removal
r. Suction cleaning
s. Water extraction
t. Carpet shampooing
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Task
DUST-CONTROLLING
Equipment and materials required:








colour-coded dustpan and brush;
colour-coded long handled dust-control system tool;
colour-coded dust-control system mop head or static cloth;
colour-coded domestic gloves;
colour-coded hand held scraper;
cleaning trolley;
laundry bag;
warning signs.
Method
1.
2.
3.
4.
5.
Wash hands and put on gloves.
Display the warning signs.
Attach the static cloth or the mop head to the dust-control system tool.
Pick up all large items of litter, for example tissues and sweet wrappers.
Use the scraper to remove any chewing gum or other large deposits attached to the floor. Very gently run
the scraper blade along the surface towards the deposit and then work it gently in a semi-circular motion
until the deposit is removed. Take care not to damage the surface.
6. When dust-controlling in a room, aim to finish by the door and start at the furthest point away from it.
When dust-controlling a long corridor, aim to perform the task in small sections of between ten and fifteen
paces.
7. Clean the edges of the floor first, with the leading edge of the dust-control tool, then work backwards,
dusting the area using an overlapping figure-of-eight pattern. The dust-control tool should remain in
contact with the floor at all times.
8. When the cloth or mop head has become full of dust, remove it, dispose of it and replace it with a new
one. Disposable cloths should be placed in a domestic waste bag and cleanable heads into a laundry bag.
9. Use the dustpan and brush to collect remaining particles.
10. On completion of the task, clean and dry all equipment and store safely and tidily in a secure storage area,
segregated according to colour-coding where appropriate.
11. Remove gloves and wash hands.
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Task
DAMP-MOPPING (SINGLE BUCKET, SINGLE SOLUTION) USING CONVENTIONAL CLEANING PRODUCT
Equipment and materials required:








colour-coded mop bucket and wringer set;
colour-coded mop handle;
colour-coded mop head;
colour-coded domestic gloves;
cleaning trolley;
laundry bag;
warning signs;
general purpose detergent or other conventional floor cleaning product.
Method
1.
2.
3.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
4. Prepare the cleaning solution in the mop bucket, in strict accordance with the manufacturer’s instructions
and with your training. Do not mix chemicals and only use a cleaning product provided by your employer.
5. Attach the mop head to the mop handle.
6. Submerge the mop into the cleaning solution and remove excess using the wringer so that the mop is
fairly dry.
7. Mop the floor in 1-2 metre square sections.
8. Mop edges with straight strokes and then continue working from side to side in a backwards direction,
using a figure-of-eight pattern on the remainder of the section, turning the mop frequently. The floor should
be fairly dry on completion.
9. Move to the next section and repeat the process.
10. Replace the mop head and solution as required throughout the cleaning process, placing the mop head in
the laundry bag.
11. On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
12. Remove gloves and wash hands.
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Task
DAMP-MOPPING (SINGLE BUCKET, SINGLE SOLUTION) USING CHLORINE-BASED DISINFECTANT CLEANING
PRODUCT
Equipment and materials required:









colour-coded mop bucket and wringer set;
colour-coded mop handle;
colour-coded mop head;
colour-coded domestic gloves suitable for chemical resistance and complying with the PPE Directive
(89/686/EEC);
cleaning trolley;
laundry bag;
warning signs;
chlorine-based disinfectant cleaning product;
product diluting container.
Method
1.
2.
3.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
4. Prepare the cleaning solution. The ventilation of the area in which you are working must be thorough; if
there is no window, the door should be left open. Make up the solution in the product diluting container,
never directly in the bucket. Use cold water only. When prepared, decant carefully into the bucket.
5. Attach the mop head to the mop handle.
6. Submerge the mop into the cleaning solution and remove excess using the wringer so that the mop is
fairly dry.
7. Mop the floor in 1-2 metre square sections.
8. Mop edges with straight strokes, and then continue working from side to side in a backwards direction,
using a figure-of-eight pattern on the remainder of the section, turning the mop frequently. The floor should
be fairly dry on completion.
9. Move to the next section and repeat the process.
10. Replace the mop head and solution as required throughout the cleaning process, placing the mop head in
the laundry bag.
11. On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
12. Remove gloves and wash hands.
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Task
DAMP-MOPPING (DOUBLE BUCKET, DOUBLE SOLUTION) USING CONVENTIONAL CLEANING PRODUCT









Equipment and materials required:
colour-coded double mop bucket and wringer set;
colour-coded mop handle;
colour-coded mop head;
colour-coded domestic gloves;
cleaning trolley;
laundry bag;
warning signs;
general purpose detergent or other conventional floor cleaning product.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
Prepare the cleaning solution in one of the mop buckets, in strict accordance with the manufacturer’s
instructions and with your training. Do not mix chemicals and only use a cleaning product provided by
your employer.
Half fill the second bucket with water.
Attach the mop head to the mop handle.
Submerge the mop into the cleaning solution and remove excess using the wringer so that the mop is
fairly dry.
Mop the floor in 1-2 metre square sections.
Mop edges with straight strokes and then continue working from side to side in a backwards direction,
using a figure-of-eight pattern on the remainder of the section, turning the mop frequently. The floor should
be fairly dry on completion.
During the cleaning process, as the mop becomes dirty, submerge it into the second bucket and wring out.
Move to the next section and repeat the process.
Replace the mop head and solution and water as required throughout the cleaning process, placing the
mop head in the laundry bag.
On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
Remove gloves and wash hands.
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Task
DAMP-MOPPING (DOUBLE BUCKET, DOUBLE SOLUTION) USING CHLORINE-BASED DISINFECTANT CLEANING
PRODUCT
Equipment and materials required:









colour-coded mop bucket and wringer set;
colour-coded mop handle;
colour-coded mop head;
colour-coded domestic gloves suitable for chemical resistance and complying with the PPE Directive
(89/686/EEC);
cleaning trolley;
laundry bag;
warning signs;
chlorine-based disinfectant cleaning product;
product diluting container.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
Prepare the cleaning solution. The ventilation of the area in which you are working must be thorough; if
there is no window, the door should be left open. Make up the solution in the product diluting container,
never directly in the bucket. Use cold water only. When prepared, decant carefully into one of the buckets.
Half fill the other bucket with water.
Attach the mop head to the mop handle.
Submerge the mop into the cleaning solution and remove excess using the wringer so that the mop is
fairly dry.
Mop the floor in 1-2 metre square sections.
Mop edges with straight strokes, and then continue working from side to side in a backwards direction,
using a figure-of-eight pattern on the remainder of the section, turning the mop frequently. The floor should
be fairly dry on completion.
During the cleaning process, as the mop becomes dirty, submerge it into the second bucket, containing
water, and wring out.
Move to the next section and repeat the process.
Replace the mop head and solution and water as required throughout the cleaning process, placing the
mop head in the laundry bag.
On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
Remove gloves and wash hands.
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Task
SPOT-MOPPING USING CONVENTIONAL CLEANING PRODUCT
Equipment and materials required:








colour-coded mop bucket and wringer set;
colour-coded domestic gloves;
colour-coded mop handle;
colour-coded mop head;
cleaning trolley;
laundry bag;
warning signs;
floor cleaner or general purpose detergent.
Method
1.
2.
3.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
4. Prepare the cleaning solution in the mop bucket, in strict accordance with the manufacturer’s instructions
and with your training. Do not mix chemicals and only use a cleaning product provided by your employer.
5. Attach the mop head to the mop handle.
6. Submerge the mop into the cleaning solution and remove excess solution from the mop in the wringer so
that the mop is fairly dry.
7. Spot-mop the floor to remove stains or spillages, leaving the floor as dry as possible.
8. Replace the mop head and solution as required throughout the cleaning process, placing the mop head in
the laundry bag.
9. On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
10. Remove gloves and wash hands.
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Task
SPOT-MOPPING USING CHLORINE-BASED DISINFECTANT CLEANING PRODUCT
Equipment and materials required:









colour-coded mop-bucket and wringer set;
colour-coded domestic gloves suitable for chemical resistance and complying with the PPE Directive
(89/686/EEC);
colour-coded mop handle;
colour-coded mop head;
cleaning trolley;
laundry bag;
warning signs;
chlorine-based disinfectant cleaning product;
product diluting container.
Method
1.
2.
3.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
4. Prepare the cleaning solution. The ventilation of the area in which you are working must be thorough; if
there is no window, the door should be left open. Make up the solution in the product diluting container,
never directly in the bucket. Use cold water only. When prepared, decant carefully into the bucket.
5. Attach the mop head to the mop handle.
6. Submerge the mop into the cleaning solution and remove excess solution from the mop in the wringer so
that the mop is fairly dry.
7. Spot-mop the floor to remove stains or spillages, leaving the floor as dry as possible.
8. Replace the mop head and solution as required throughout the cleaning process, placing the mop head in
the laundry bag.
9. On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
10. Remove gloves and wash hands.
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Task
FLAT-MOPPING USING CONVENTIONAL CLEANING PRODUCT
Equipment and materials required:








colour-coded mop-bucket and wringer set;
colour-coded domestic gloves;
colour-coded flat mop handle;
colour-coded flat mop head;
cleaning trolley;
laundry bag;
warning signs;
floor cleaner or general purpose detergent.
Method
1.
2.
3.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
4. Prepare the cleaning solution in the mop bucket, in strict accordance with the manufacturer’s instructions
and with your training. Do not mix chemicals and only use a cleaning product provided by your employer.
5. Attach the mop head to the mop handle.
6. Submerge the mop into the cleaning solution and remove excess solution from the mop in the wringer
so that the mop head is fairly dry.
7. Mop the floor in 1-2 metre square sections.
8. Mop edges of the floor with a straight stroke, then continue working from side to side in a backwards
direction, using a figure-of-eight pattern, turning the mop frequently leaving the floor as dry as possible.
9. Avoid splashing other surfaces and remove any splashes that do occur.
10. Replace the mop head and solution as required throughout the cleaning process, placing the mop head in
the laundry bag.
11. On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
12. Remove gloves and wash hands.
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Task
FLAT-MOPPING USING CHLORINE-BASED DISINFECTANT CLEANING PRODUCT
Equipment and materials required:









colour-coded mop bucket and wringer set;
colour-coded domestic gloves suitable for chemical resistance and complying with the PPE Directive
(89/686/EEC);
colour-coded flat mop handle;
colour-coded flat mop head;
cleaning trolley;
laundry bag;
warning signs;
chlorine-based disinfectant cleaning product;
product dilution container.
Method
1.
2.
3.
Wash hands and put on gloves.
Display the warning signs.
Dust-control the floor (refer to the dust-control method statement) or suction clean the floor (refer to
suction cleaning method statement).
4. Prepare the cleaning solution. The ventilation of the area in which you are working must be thorough; if
there is no window, the door should be left open. Make up the solution in the product diluting container,
never directly in the bucket. Use cold water only. When prepared, decant carefully into the bucket.
5. Attach the mop head to the mop handle.
6. Submerge the mop into the cleaning solution and remove excess solution from the mop in the wringer
so that the mop head is fairly dry.
7. Mop the floor in 1-2 metre square sections.
8. Mop edges of the floor with a straight stroke and then continue working from side to side in a backwards
direction, using a figure-of-eight pattern, turning the mop frequently leaving the floor as dry as possible.
9. Avoid splashing other surfaces and remove any splashes that do occur.
10. Replace the mop head and solution as required throughout the cleaning process, placing the mop head in
the laundry bag.
11. On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
12. Remove gloves and wash hands.
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Task
SPRAY CLEANING USING HIGH-SPEED ROTARY MACHINE
Equipment and materials required:







colour-coded domestic gloves;
colour-coded labelled spray bottle;
floor pad and drive disc;
high-speed rotary machine;
laundry bag;
warning signs;
general purpose detergent or other conventional floor cleaning product.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location.
Wash hands and put on gloves.
Display warning signs.
Dust-control or suction clean the floor, (refer to the dust-controlling method statement or suction cleaning
method statement).
Damp-mop if necessary (refer to damp-mopping method statement) ensuring the floor is dry before spray
cleaning.
Attach the floor pad to the high-speed machine in strict accordance with the manufacturer’s instructions
and with your training.
Prepare the cleaning solution in strict accordance with the manufacturer’s instructions and with your
training. Do not mix chemicals and only use a cleaning product provided by your employer.
Unwind cable and plug into a mains socket.
Adjust handle to a comfortable height for you to use.
Ensure that you are holding the high-speed machine firmly and that the cable is behind the machine.
Switch the machine on. Beware of the initial “kick”.
Spray a fine mist of the cleaning solution over the floor to be cleaned, holding the spray gun no more than
one metre from the floor surface. Five sprays are sufficient for 2-3 square metres. Do not over spray as
this will result in a slippery floor.
Spray clean the floor area by moving the high-speed machine in continuous passes working forward, then
working backwards to give the best result.
When the floor pad becomes full of dirt, unplug the machine and replace it, placing the used floor pad in
the laundry bag.
On completion, remove the final floor pad and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
With dry hands, remove the plug from the mains socket and rewind the electricity cable.
When the area is completely dry, return any items to their original positions.
Remove gloves and wash hands.
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Task
ULTRA HIGH-SPEED BUFFING AND BURNISHING
Equipment and materials required:





colour-coded domestic gloves;
floor pad and drive disc;
ultra high-speed rotary machine (with or without suction unit);
laundry bag;
warning signs.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location.
Wash hands and put on gloves.
Display warning signs.
If the ultra high-speed machine does not have an integral suction unit, dust-control or suction clean the
floor (refer to the dust-controlling method statement or suction cleaning method statement).
If the ultra high-speed machine has an integral suction unit, check the filter and bag and replace if
necessary.
Damp-mop if necessary (refer to damp-mopping method statement) ensuring the floor is dry before
buffing.
Attach the floor pad to the high-speed machine in strict accordance with the manufacturer’s instructions
and with your training.
Unwind cable and plug into a mains socket.
Adjust handle to a comfortable height for you to use.
Ensure that you are holding the high-speed machine firmly and that the cable is behind the machine.
Switch the machine on. Beware of the initial “kick”.
Buff the floor by moving the machine in a straight line in a continuous series of overlapping passes,
beginning with the edges. Do not allow the machine to remain over one area constantly: this will damage
the floor surface.
If the floor pad becomes full of dirt, unplug the machine and replace it, placing the used floor pad in the
laundry bag.
With dry hands, remove the plug from the mains socket and rewind the electricity cable.
On completion, remove the final floor pad and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
When the area is completely dry, return the furniture to original position.
Remove gloves and wash hands.
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Task
FLOOR SCRUBBING USING A STANDARD SPEED ROTARY MACHINE
Equipment and materials required:











colour-coded domestic gloves;
colour-coded bucket;
colour-coded mop handle;
colour-coded mop head;
edge cleaning tool and pad;
scouring pad;
floor pad and drive disc, or polypropylene brush head
standard speed rotary machine fitted with tank;
laundry bag;
warning signs;
low foam general purpose detergent or other conventional floor cleaning product.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location.
Check battery level before use.
Wash hands and put on gloves.
Display warning signs.
Dust-control or suction clean the floor (refer to the dust-controlling method statement or suction cleaning
method statement).
Clean and prepare the floor edges, using the edge cleaning tool and pad, if necessary. Attach pad to tool
and run the pad along the edge in a short repeated motion, covering approximately one metre at a time.
Attach the floor pad or polypropylene brush head to the standard speed machine in strict accordance with
the manufacturer’s instructions and with your training.
Prepare the cleaning solution in strict accordance with the manufacturer’s instructions and with your
training. Carefully pour the cleaning solution into the standard speed machine’s tank attachment.
Unwind cable and plug into a mains socket.
Adjust handle to a comfortable height for you to use.
Ensure that you are holding the standard speed machine firmly and that the cable is behind the machine.
Switch the machine on. Beware of the initial “kick”.
Starting at the point furthest away from where you have planned to end, start scrubbing the first five metre
square section. Using the handle, release a small amount of the cleaning solution onto the floor.
Scrub the floor area by moving the high-speed machine in continuous, small, overlapping, side to side
movements.
Regularly replace the floor pad. Unplug the machine and replace it, placing the used floor pad in the
laundry bag.
For stubborn stains, manually use a small scouring pad.
With dry hands, remove the plug from the mains socket and rewind the electricity cable.
On completion, remove the final floor pad and place in the laundry bag, empty the water tank, clean and
dry all equipment and store safely and tidily in a secure storage area, segregated according to colourcoding where appropriate.
If necessary, damp-mop the floor with clean water (refer to damp-mopping method statement).
When the area is completely dry, return any items moved to their original positions.
Remove gloves and wash hands.
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Task
FLOOR SCRUBBING USING AN AUTOMATIC SCRUBBER-DRYER
Equipment and materials required:











automatic scrubber-dryer;
colour-coded domestic gloves;
colour-coded bucket;
colour-coded mop handle;
colour-coded mop head;
edge cleaning tool and pad;
scouring pad;
floor pad and drive disc, or polypropylene brush head;
laundry bag;
warning signs;
low foam general purpose detergent or other conventional floor cleaning product.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location.
Check battery level before use.
Ensure that the automatic scrubber-dryer’s floor pads or brush heads and its squeegee blade are clean
prior to use. Ensure that the float valve is in place and working.
Wash hands and put on gloves.
Display warning signs.
Dust-control or suction clean the floor, (refer to the dust-controlling method statement or suction cleaning
method statement).
Clean and prepare the floor edges, using the edge cleaning tool and pad, if necessary. Attach pad to tool
and run the pad along the edge in a short repeated motion, covering approximately one metre at a time.
Attach the floor pad or polypropylene brush head to the automatic scrubber-dryer in strict accordance with
the manufacturer’s instructions and with your training.
Prepare the cleaning solution in strict accordance with the manufacturer’s instructions and with your
training. Carefully pour the cleaning solution into the automatic scrubber-dryer tank.
Check that the dirty water tank is empty and clean.
Turn the solution and vacuum on. Lower the squeegee. Starting at the point furthest away from where you
have planned to end, release a small amount of the cleaning solution onto the floor, ensure the extraction
system is set correctly and is working.
Scrub the floor area by moving the machine slowly forward over the area. Regularly check the dirty and
clean water tanks, emptying and refilling as necessary.
Regularly replace the floor pad. Unplug the machine and replace it, placing the used floor pad in the
laundry bag.
For stubborn stains, manually use a small scouring pad.
Remove any excess water and splashes using a mop or cloth.
With dry hands, remove the plug from the mains socket and rewind the electricity cable.
On completion, remove the final floor pad and place in the laundry bag, empty the water tanks, clean and
dry all equipment and store safely and tidily in a secure storage area, segregated according to colourcoding where appropriate.
When the area is completely dry, return any items moved to their original positions.
Remove gloves and wash hands.
The Revised Healthcare Cleaning Manual
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Task
FLOOR STRIPPING (PREPARATORY TO APPLYING FLOOR POLISH OR SEALANT)
Equipment and materials required:















colour-coded domestic gloves suitable for chemical resistance and complying with the PPE Directive
(89/686/EEC);
colour-coded bucket;
colour-coded mop handle;
colour-coded mop head;
colour-coded scraper;
edge cleaning tool and pad;
floor pad and drive disc;
standard speed rotary floor machine;
wet pick-up machine;
eye goggles;
knee pads;
laundry bag;
warning signs;
floor stripping chemical product;
universal indicator paper.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location.
Wash hands and put on gloves.
Display warning signs.
Ensure standard speed machine and floor pads are clean prior to use.
Dust-control or suction clean the floor, (refer to the dust-controlling method statement or suction cleaning
method statement).
Remove chewing gum and other deposits using a scraper and weaken polish build-up to edges using an
edge cleaning tool. Attach pad to tool and run the pad along the edge in a short repeated motion, covering
approximately one metre at a time.
Attach the floor pad to the standard speed machine in strict accordance with the manufacturer’s
instructions and with your training. Always use green pads to strip linoleum floors, as black pads may
cause damage.
Prepare the floor stripper solution in strict accordance with the manufacturer’s instructions and with your
training. Use eye goggles when preparing the solution and remove afterwards. Carefully place the solution
in a mop bucket. Using the mop, apply the solution to the first five metre section of flooring.
Unwind cable and plug into a mains socket.
Adjust handle to a comfortable height for you to use.
Ensure that you are holding the high-speed machine firmly and that the cable is behind the machine.
Switch the machine on. Beware of the initial “kick”.
Allow a five minute contact time and then start stripping the floor by moving the standard speed rotary
machine in continuous, small, overlapping, side to side movements.
Do not allow the floor to dry while stripping the floor. If necessary, repeat the application of solution as
above.
When the floor pad becomes full of dirt, unplug the machine and replace it, placing the used floor pad in
the laundry bag.
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19
16. Use a wet pick-up machine to remove remaining slurry from the floor (refer to water extraction method
statement).
17. If polish residue remains, repeat the process, using increased solution strength and allow additional
contact time.
18. On completion, remove the final floor pad and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
19. With dry hands, remove the plug from the mains socket and rewind the electricity cable. When the area
is completely dry, return the furniture to original position.
20. Damp-mop the floor with clean water (refer to damp-mopping method statement).
21. Check the pH of the floor using the universal indicator paper. The floor should be visibly clean, dry and
have a neutral pH.
22. Dust-control the floor if necessary (refer to dust-control method statement). When the area is completely
dry, apply a seal and/or a finish to protect the floor.
23. Clean and dry all equipment and store tidily in a secure storage area, segregated according to colourcoding where appropriate.
24. Remove gloves and wash hands.
The Revised Healthcare Cleaning Manual
20
Task
APPLYING FLOOR POLISHES OR SEALANTS
Equipment and materials required:








colour-coded bucket;
colour-coded mop handle;
colour-coded flat mop head for applying polish;
colour-coded domestic gloves;
cleaning trolley;
laundry bag;
warning signs;
floor polish or sealant.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Wash hands and put on gloves.
Display the warning signs.
Prepare the floor for polishing (refer to floor stripping method statement).
Pour the appropriate amount of floor polish or sealant into the bucket.
Attach the mop head to the mop handle.
Place the mop head onto the surface of the polish so that the floor polish is slowly absorbed into the mop;
do not submerge the mop – when the mop is taken out of the bucket it should not be dripping.
Carefully apply the polish, starting at the point furthest from where you intend to finish. Begin with a single
stroke along the edge.
Keeping the mop in contact with the floor, draw the polish or sealant across the floor so that a uniform
amount is evenly spread. Replenish mop with polish from the bucket as required. As you go, ensure that
the floor has no bare patches, streaks or bubbles; the polish can be reworked with the mop for only 30
seconds after it is applied (refer to manufacturer’s instructions for advice).
When the area is completed, allow it to dry. Be careful not to walk on the surface until it is completely dry.
The second coat should then be applied. Repeat points 4, 5, 6, 7, 8 and 9 above, except that the polish
or sealant should be laid at right angles to the first coat. Use a new mop head and bucket for each coat,
disposing of the used mop head in the laundry bag.
A third coat may be applied if required, laying the polish at right angles to the second coat.
On completion, remove the final mop head and place in the laundry bag, clean and dry all equipment and
store safely and tidily in a secure storage area, segregated according to colour-coding where appropriate.
Return any items moved to their original positions.
Remove gloves and wash hands.
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Task
STAIN REMOVAL
Equipment and materials required:








colour-coded bucket;
colour-coded cloth;
soft or medium scrubbing brush;
disposable paper towels;
colour-coded domestic gloves;
knee pads;
warning signs;
carpet stain remover or general surface cleaner.
Method
Where possible, all liquid spillages should be cleared before they can dry, using paper towels. This will
normally prevent staining which is resistant to routine cleaning. Where such staining does occur, it should be
treated in the first instance by the friction method:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Wash hands and put on gloves.
Display the warning signs.
Put warm water into the bucket.
Wet and wring out the cloth, and rub gently at the stain, starting on the outer edge and working towards
the middle.
Change to use of the brush if 4) is unsuccessful.
On completion, clean and dry all equipment and store safely and tidily in a secure storage area,
segregated according to colour-coding where appropriate. Leave warning signs in place until the area has
thoroughly dried.
Remove gloves and wash hands.
If the friction method is unsuccessful, the chemical method should be used:
Wash hands and put on gloves suitable for chemical resistance and complying with the PPE Directive
(89/686/EEC).
Display the warning signs.
Prepare the cleaning solution in the bucket, in strict accordance with the manufacturer’s instructions and
with your training. Do not mix chemicals, and only use a cleaning product provided by your employer.
Wet and wring out the cloth, and rub gently at the stain, starting on the outer edge and working towards
the middle.
Change to use of the brush if 11) is unsuccessful.
On completion, clean and dry all equipment and store safely and tidily in a secure storage area,
segregated according to colour-coding where appropriate. Leave warning signs in place until the area has
thoroughly dried.
Remove gloves and wash hands.
If this is unsuccessful, the use of stain specific agents may be necessary, using the same general method.
These may cause damage to flooring. In all cases, consult your supplier, and ensure that small test patches
are made.
The Revised Healthcare Cleaning Manual
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Task
CHEWING GUM REMOVAL
Equipment and materials required:







colour-coded scraper;
colour-coded dustpan and brush;
colour-coded domestic gloves;
eye goggles;
knee pads;
warning signs;
aerosol freezing spray for gum removal.
Method
1.
2.
3.
4.
5.
6.
7.
Wash hands and put on gloves and kneepads if working on large areas. (Note, kneepads should be
available for use by staff that require physical support regardless of the area to be covered).
Display the warning signs.
Insert directional tube into the aerosol spray head valve and spray freezing agent directly onto the surface
of the chewing gum for 4-5 seconds.
Immediately, use scraper to gently remove the frozen gum.
Use the dustpan and brush to collect the frozen pieces.
Repeat points 3 to 5 until deposit is removed.
Remove gloves and wash hands.
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Task
SUCTION CLEANING
Equipment and materials required:




colour-coded domestic gloves;
suction cleaner (cylinder or upright);
suction cleaner attachments, e.g. crevice tool;
warning signs.
Method
1.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location.
2. Wash hands and put on gloves.
3. Display warning signs.
4. Check the internal dust bag and replace if full.
5. Check that the filters are clean and are not obstructed.
6. Manually pick up any larger items of debris from the floor, such as tissues and sweet wrappers.
7. Unwind cable and plug into a mains socket.
8. Use the crevice tool to suction clean any areas requiring this, including floor edges.
9. Use the floor head to clean the main body of the floor. The bristles should be in the “down” position for
hard floors and the “up” position for soft floors. Start at the point furthest from where you intend to finish
and clean the floor using short, parallel, overlapping lanes. Several passes may be required.
10. On completion, remove the plug from the mains socket and re wind the electricity cable. All equipment
should be cleaned and stored tidily in the secure storage area, segregated according to colour-coding
where appropriate.
11. Return any items moved to their original positions.
12. Remove gloves and wash hands.
The Revised Healthcare Cleaning Manual
24
Task
WATER EXTRACTION
Equipment and materials required:







wet pick-up machine;
hose wand attachment;
colour-coded domestic gloves;
colour-coded mop handle;
colour-coded mop head;
laundry bag;
warning signs.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location. Identify where you are going to dispose of dirty collected water, referring to risk assessment and
your supervisor.
Wash hands and put on gloves.
Display warning signs.
Check that the wet pick-up machine is clean prior to use.
Unwind cable and plug into a mains socket. Switch on the machine, ensuring that the cable is behind the
machine.
Move the wet pick-up machine slowly across the floor in a steady forward motion to pick up liquid.
Use the hose wand attachment, or other suitable attachments, to collect residual water from restricted
areas.
Each time the dirty water tank is full, turn off the machine and empty the tank in the identified area.
On completion, turn off the machine and empty the dirty water tank in the identified area.
With dry hands, remove the plug from the mains socket and rewind the electricity cable.
Mop any small remaining wet patches (refer to spot-mopping method statement).
For stubborn stains, manually use a small scouring pad.
Remove any excess water and splashes using a mop or cloth.
On completion, clean and dry all equipment and store safely and tidily in a secure storage area,
segregated according to colour-coding where appropriate.
When the area is completely dry, return any items moved to their original positions.
Remove gloves and wash hands.
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Task
CARPET EXTRACTION
Equipment and materials required:








carpet shampooing machine with attachments;
colour-coded cloth;
colour-coded domestic gloves;
colour-coded mop handle;
colour-coded mop head;
laundry bag;
warning signs;
carpet shampoo.
Method
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Plan work route and when necessary, temporarily move items that may obstruct you to a new, safe
location. Identify where you are going to dispose of dirty collected water, referring to risk assessment
and your supervisor.
Wash hands and put on gloves.
Display warning signs.
Check that the machine is clean prior to use.
Suction clean the floor (refer to suction cleaning method statement).
Prepare the cleaning solution in strict accordance with the manufacturer’s instructions and with your
training. Carefully pour the cleaning solution into the carpet shampoo machine’s tank.
Unwind cable and plug into a mains socket.
Turn on the carpet shampooing machine, ensuring that both the solution release and extraction functions
are working.
Starting at the furthest point from where you have planned to finish, begin carpet shampooing by moving
the machine slowly backwards and forwards in straight overlapping lines, covering a 2-3 metre square
section.
Turn off the solution release function and go over the section twice more using the suction function only.
Use attachment to reach areas inaccessible to the machine.
When the dirty water tank is filled, turn off the machine and dispose of the dirty water in the planned
location.
On completion, empty the dirty water tank, clean and dry all equipment and store safely and tidily in a
secure storage area, segregated according to colour-coding where appropriate.
With dry hands, remove the plug from the mains socket and rewind the electricity cable.
Suction clean the floor (refer to suction cleaning method statement).
When the area is completely dry, return any items moved to their original positions.
Remove gloves and wash hands.
The Revised Healthcare Cleaning Manual
26
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