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Operating Instructions
Troubleshooting
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Facsimile Function
4
Troubleshooting When Using the Printer Function
5
Troubleshooting When Using the Scanner Function
6
Clearing Misfeeds
7
Appendix
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety
Information in "About This Machine" before using the machine.
Documentation for This Machine
About This Machine ................................................................................................................................
Troubleshooting (This manual) ................................................................................................................
Copy and Document Server Reference .........................................................................................................
Using the various copier functions .............................................................................................................
Using the Document Server functions ........................................................................................................
Changing the default settings of the copier and Document Server functions, and related information .........
Facsimile Reference.........................................................................................................................................
Sending and receiving faxes .....................................................................................................................
Using the fax function through a computer ...............................................................................................
Changing the default settings of the fax function, and related information ...........................................
Printer Reference .............................................................................................................................................
Installing the driver for the printer function................................................................................................
Changing the default settings of the printer function, and related information ......................................
Scanner Reference ..........................................................................................................................................
Sending scan files .......................................................................................................................................
Storing scan files .........................................................................................................................................
Changing the default settings of the scanner function, and related information ...................................
Network and System Settings Reference ......................................................................................................
Connecting to a network ............................................................................................................................
Registering addresses for fax/scanner functions .....................................................................................
Changing the default settings of the system, and related information ....................................................
Security Reference ..........................................................................................................................................
PostScript 3 Supplement .................................................................................................................................
VM Card Extended Feature Settings Device Reference ...............................................................................
VM Card Extended Feature Settings Web Reference ..................................................................................
Quick Reference Copy Guide ................................................................................................................
Quick Reference Printer Guide ...............................................................................................................
Quick Reference Fax Guide ...................................................................................................................
Quick Reference Scanner Guide ...........................................................................................................
App2Me Start Guide ..............................................................................................................................
1
TABLE OF CONTENTS
Documentation for This Machine.......................................................................................................................1
Manuals for This Machine.................................................................................................................................5
Notice..................................................................................................................................................................7
Important.........................................................................................................................................................7
How to Read This Manual.................................................................................................................................8
Symbols...........................................................................................................................................................8
Machine Types...............................................................................................................................................8
Names of Major Item.....................................................................................................................................9
Notes...............................................................................................................................................................9
1. When the Machine Does Not Operate As Wanted
Indicators..........................................................................................................................................................11
Panel Tone........................................................................................................................................................12
Checking Machine Status and Settings..........................................................................................................13
When an Indicator to the Right of a Function Key Is Lit.................................................................................16
When You Have Problems Operating the Machine.....................................................................................18
When a Job Is Not Performed.........................................................................................................................24
When the Color Registration Shifts.................................................................................................................27
Adjusting the Color Registration.................................................................................................................27
When the Printed Color Differs From the Original Color..............................................................................28
Auto Color Calibration................................................................................................................................28
Returning to the Previous Setting.................................................................................................................30
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function..................................................33
When You Cannot Make Clear Copies.........................................................................................................36
When You Cannot Make Copies As Wanted...............................................................................................40
When Memory Is Full..................................................................................................................................47
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume.......................................................................................................................................49
Messages Displayed When Using the Facsimile Function............................................................................51
When You Cannot Send or Receive Fax Messages As Wanted.................................................................62
When Memory Is Full..................................................................................................................................68
If an Error Report Is Printed..............................................................................................................................69
Turning Off the Main Power / In the Event of Power Failure.......................................................................70
2
When an Error Occurs Using Internet Fax.....................................................................................................71
Error Mail Notification.................................................................................................................................71
Error Report (E-mail)....................................................................................................................................71
Server-Generated Error E-mail...................................................................................................................71
4. Troubleshooting When Using the Printer Function
Messages Displayed When Installing the Printer Driver...............................................................................73
Windows 2000...........................................................................................................................................73
Windows XP Professional or Windows Server 2003/2003 R2.............................................................73
Windows XP Home Edition.........................................................................................................................74
Windows Vista.............................................................................................................................................74
Windows 7...................................................................................................................................................75
Windows Server 2008...............................................................................................................................75
Windows Server 2008 R2..........................................................................................................................76
If USB Connection Fails...................................................................................................................................77
Messages Displayed When Using the Printer Function.................................................................................78
Status Messages..........................................................................................................................................78
Messages Displayed on the Control Panel When Using the Printer Function.........................................79
Other Messages...........................................................................................................................................82
When You Cannot Print...................................................................................................................................91
When the Data In Indicator Does Not Light Up or Flash..........................................................................93
Other Printing Problems...................................................................................................................................96
When PictBridge Printing Does Not Work...................................................................................................108
5. Troubleshooting When Using the Scanner Function
Messages Displayed When Using the Scanner Function...........................................................................109
Messages Displayed on the Control Panel When Using the Scanner Function...................................109
Messages Displayed on the Client Computer.........................................................................................119
When You Cannot Send Scanned Files.......................................................................................................124
When Stored Files Cannot Be Accessed.................................................................................................124
When Stored Files Cannot Be Edited......................................................................................................124
When You Cannot Browse the Network to Send a Scan File...............................................................124
When the TWAIN Driver Cannot Be Started..........................................................................................125
When the Network Delivery Function Cannot Be Used.........................................................................125
When S/MIME Cannot Be Used............................................................................................................125
3
When You Cannot Send Scan Files Using WSD....................................................................................126
When Scanning Is Not Done As Expected..................................................................................................127
6. Clearing Misfeeds
Removing Jammed Paper..............................................................................................................................129
Locating Jammed Paper............................................................................................................................129
When A is displayed.................................................................................................................................130
When B is displayed.................................................................................................................................131
When C is displayed (Types 1 and 3 Only)...........................................................................................132
When C is displayed (Types 2 and 4 Only)...........................................................................................134
When P is displayed..................................................................................................................................135
When R is displayed (Types 2 and 4 Only)............................................................................................137
When Y is displayed.................................................................................................................................138
When Z is displayed.................................................................................................................................140
Removing Jammed Staples...........................................................................................................................143
7. Appendix
Trademarks.....................................................................................................................................................145
INDEX...........................................................................................................................................................147
4
Manuals for This Machine
Read this manual carefully before you use this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the machine, be sure to read the section of this manual entitled Safety Information.
This manual introduces the machine's various functions. It also explains the control panel, preparation
procedures for using the machine, how to enter text, how to install the CD-ROMs provided, and how
to replace paper, toner, staples, and other consumables.
Troubleshooting
Provides a guide for resolving common usage-related problems.
Copy and Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for
explanations on how to place originals.
Facsimile Reference
Explains Facsimile functions and operations.
Printer Reference
Explains Printer functions and operations.
Scanner Reference
Explains Scanner functions and operations.
Network and System Settings Reference
Explains how to connect the machine to a network, configure and operate the machine in a network
environment, and use the software provided. Also explains how to change User Tools settings and
how to register information in the Address Book.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
5
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Setting Up the Machine", Security Reference.
Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
PostScript 3 Supplement
Explains how to set up and use PostScript 3.
VM Card Extended Feature Settings Device Reference
Explains how to set up the extended features settings with the machine.
VM Card Extended Feature Settings Web Reference
Explains how to set up the extended features settings using Web Image Monitor.
Other manuals
• UNIX Supplement
• Quick Reference Copy Guide
• Quick Reference Printer Guide
• Quick Reference Fax Guide
• Quick Reference Scanner Guide
• App2Me Start Guide
• Manuals provided are specific to machine types.
• For "UNIX Supplement", please visit our Web site or consult an authorized dealer. This manual
includes descriptions of functions and settings that might not be available on this machine.
6
Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
7
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys on the machine's display or control panels.
Indicates instructions in book form.
Indicates instructions in sheet form.
Indicates instructions stored in a file on a provided CD-ROM.
Machine Types
This machine comes in four models that differ by print and copy speeds, and whether or not they have a
finisher.
Machine type
8
Copy/print speed
Finisher
Type 1
32 sheets/minute (81/2 11 )
Cannot be installed
Type 2
32 sheets/minute (81/2 11 )
Standard
Type 3
42 sheets/minute (81/2 11 )
Cannot be installed
Type 4
42 sheets/minute (81/2 11 )
Standard
Names of Major Item
Major item of this machine are referred to as follows in this manual:
• Auto Document Feeder
ADF
Notes
Contents of this manual are subject to change without prior notice.
Colors on color keys or the color circle may differ slightly from the colors of actual copies.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
9
10
1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.
1
Indicators
This section describes the indicators displayed when the machine requires the user to remove misfed paper,
to add paper, or to perform other procedures.
Indicator
: Paper Misfeed indicator
Status
Appears when a paper misfeed occurs.
See p.129 "Removing Jammed Paper".
: Original Misfeed indicator
Appears when an original misfeed occurs.
See p.129 "Removing Jammed Paper".
: Load Paper indicator
Appears when paper runs out.
See "Loading Paper", About This Machine
: Add Toner indicator
Appears when toner runs out.
See "Adding Toner", About This Machine
: Add Staple indicator
.
Appears when staples run out.
See "Adding Staples", About This Machine
: Waste Toner Full indicator
.
.
Appears when the waste toner bottle is full.
Refer to the manual provided with the waste toner bottle.
: Service Call indicator
Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator
Appears when one or more covers of the machine are open.
11
1. When the Machine Does Not Operate As Wanted
Panel Tone
1
The following table describes the meaning of the various beep patterns that the machine produces to alert
users about left originals and other machine conditions.
Beep pattern
Meaning
Causes
Single short beep
Panel/screen input
accepted.
A control panel or screen key was
pressed.
Short, then long beep
Panel/screen input rejected.
An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.
Single long beep
Job completed successfully.
A Copier/Document Server Features
job has finished.
Two long beeps
Machine has warmed up.
After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
Five long beeps
Soft alert
The initial screen returns when the
machine goes into energy saving mode
and when simplified display is canceled.
Five long beeps repeated
four times.
Soft alert
An original has been left on the exposure
glass or paper is empty.
Five short beeps repeated
five times.
Strong alert
The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam
or toner request, if the machine's covers are opened and closed repeatedly within a short space of
time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General
Features", Network and System Settings Reference .
12
Checking Machine Status and Settings
Checking Machine Status and Settings
You can check the machine's system status.
Maintenance Info
1
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining or not.
• [Paper Tray]
Displays the paper type and size loaded into the paper tray.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays the state of and solutions for original misfeeds.
• [Paper Misfeed]
Displays the state of and solutions for paper misfeeds.
• [Cover Open]
Indicates whether one or more covers of the machine are open.
Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk memory.
• [HDD File(s)]
Displays the total number of jobs stored on the hard disk.
• [Print Job(s)]
Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print Job(s):",
and "Sample Print Job(s):".
• [Fax TX / RX File(s)]
Displays the number of "Transmission Standby File(s):", "Memory Lock File(s):", "RX Print Standby
File(s):", and other files stored on the hard disk.
• [Memory Erase Status]
Displays the state of the memory data.
13
1. When the Machine Does Not Operate As Wanted
Machine Address Info
You can check the following items under [Machine Address Info]:
1
• [Fax No.]
Displays the machine's fax number.
• [H.323 Own Fax No.]
Displays the machine's alias telephone number.
• [SIP User Name]
Displays the machine's SIP user name.
• [Fax E-mail Account]
Displays the machine's fax e-mail account.
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number which are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing supply orders.
• [Supply Details]
Displays the name of toner, staples, etc., used on the machine.
1. On the control panel, press [System Status].
14
Checking Machine Status and Settings
2. Press each tab, and then check the contents.
1
3. After checking the information, press [Exit].
The previous screen returns.
• [No Staples], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on
the [Maintenance Info] tab only when these errors occur.
• Depending on the security settings, the [Machine Address Info] tab might not be displayed.
• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".
• p.129 "Removing Jammed Paper"
15
1. When the Machine Does Not Operate As Wanted
1
When an Indicator to the Right of a Function Key
Is Lit
When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow
the instructions displayed on the control panel.
CCT036
If an error occurs in the function you are using, check the message that appears on the control panel, see
"Messages Displayed" for the relevant function.
The following table explains problems that cause the indicator to light.
Problem
Causes
Solutions
Documents and reports do
not print out.
The paper output tray is full.
Remove the prints from the tray.
Documents and reports do
not print out.
There is no paper left.
Load paper. See "Loading Paper",
About This Machine
.
An error has occurred.
The function whose indicator
is lit is defective.
Check the displayed message, and then
take an appropriate action. See
"Messages Displayed" of each chapter.
You can use other functions normally.
16
When an Indicator to the Right of a Function Key Is Lit
Problem
The machine is unable to
connect to the network.
Causes
A network error has
occurred.
Solutions
• Check the displayed message, and
then take an appropriate action.
See "Messages Displayed" of each
chapter.
1
• Check that the machine is correctly
connected to the network, and that
the machine is correctly set. For
details about how to connect the
network, see "Interface Settings",
Network and System Settings
Reference .
• Contact the network administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your
service representative.
• p.33 "Messages Displayed When Using the Copy/Document Server Function"
• p.51 "Messages Displayed When Using the Facsimile Function"
• p.73 "Messages Displayed When Installing the Printer Driver"
• p.78 "Messages Displayed When Using the Printer Function"
• p.109 "Messages Displayed When Using the Scanner Function"
17
1. When the Machine Does Not Operate As Wanted
1
When You Have Problems Operating the
Machine
This section describes common problems and messages. If other messages appear, follow the instructions
displayed.
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling
the cord can damage the power cord. Use of damaged power cords could result in fire or electric
shock.
Problem
Causes
Although the copier screen
Functions other than the
appears when the machine is copier function are not yet
turned on using the main
ready.
power switch, it cannot be
switched to another screen by
pressing the [Facsimile],
[Printer], or [Scanner] key.
Solutions
Wait a little longer.
The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.
Functions other than the
Wait a little longer.
copier function are not yet
ready. Time required varies
by function. Functions appear
in the User Tools menu when
they become ready for use.
The operation switch
indicator continues blinking
and does not turn off when
pressed.
This occurs in the following
cases:
• The ADF is open.
• The machine is
communicating with
external equipment.
• Close the ADF.
• Check if the machine is
communicating with external
equipment.
• Wait a little longer.
• The hard disk is active.
18
The display is off.
The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel
Energy Saver mode.
The display is off.
The operation switch is turned Turn on the operation switch.
off.
When You Have Problems Operating the Machine
Problem
Causes
Solutions
Nothing happens when the
The main power switch is
operation switch is turned on. turned off.
Turn on the main power switch.
"Please wait." appears.
This message appears when
you turn on the operation
switch.
Wait for a while. If the machine does not
get ready in two minutes, contact your
service representative.
"Please wait." appears.
This message appears when
the machine is warming up.
• Wait for a while. If the machine
does not get ready in two minutes,
contact your service
representative.
1
• Wait until the message disappears.
Do not turn off the main power
switch while the message is
showing.
"Please wait." appears.
This message appears when
you change the toner
cartridge.
Wait for a while. If the message does not
disappear in two minutes, contact your
service representative.
The Add Toner indicator lights The machine is failing to
up, even though there is toner detect the amount of toner
remaining.
remaining correctly. The
environment in which the
printer is used can affect the
accuracy of toner detection.
If there is toner remaining in the toner
bottle, remove and then reinsert the
bottle. The machine will automatically
attempt to reload the toner and printing
will be possible if there is enough toner
remaining.
"Memory is full. Do you want The scanned originals
to store scanned file?"
exceed the number of
appears.
sheets/pages that can be
stored on the hard disk.
"Self checking..." appears.
The machine is performing
image adjustment
operations.
• Press [Yes] to store pages that have
been scanned. Delete unnecessary
files by pressing [Delete File].
• Press [No] if you are not storing
pages that have been scanned.
Delete unnecessary files by
pressing [Delete File].
The machine may perform periodic
maintenance during operations. The
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
19
1. When the Machine Does Not Operate As Wanted
Problem
1
Causes
Solutions
The user code entry screen is Users are restricted by User
displayed.
Code Authentication.
Enter the user code (up to eight digits),
and then press [OK].
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. See "When the
Authentication Screen is Displayed",
About This Machine
.
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
Ask the user administrator for the correct
login user name and login password.
"Authentication has failed."
appears.
The machine cannot perform
authentication.
Contact your administrator.
"You do not have the
The logged in user name does Contact your administrator about the
privileges to use this function." not have permission for the
permission for the required function.
continues to be displayed
selected function.
even though you have
entered a valid user name.
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
Remove misfed paper, and then open
and close the cover. See p.129
"Removing Jammed Paper".
• Paper is still jammed in
the tray.
An error message remains,
even if misfed paper is
removed.
Misfed paper in the finisher
has not been removed.
Open the front cover of the finisher, turn
the knob clockwise or counterclockwise,
and then remove the misfed paper (types
2 and 4 only).
CCT003
20
When You Have Problems Operating the Machine
Problem
Causes
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Misfeeds occur frequently.
The tray's side or end fences
may not be set properly.
Solutions
Load paper correctly. Load paper into
the paper tray with the print side up.
Load paper into the bypass tray with the
print side down.
1
• Remove misfed paper. See
p.129 "Removing Jammed
Paper".
• Check that the side or end fences
are set properly. Also, check that
the side fences are locked. See
"Changing the Paper Size", About
This Machine
.
Misfeeds occur frequently.
Paper of undetectable size
has been loaded.
• Remove misfed paper. See
p.129 "Removing Jammed
Paper".
• If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. See "Changing to a
Size That Is Not Automatically
Detected", About This Machine
.
Misfeeds occur frequently.
There is a foreign object on
the finisher tray.
• Remove misfed paper. See
p.129 "Removing Jammed
Paper".
• Do not place anything on the
finisher tray. It may cause a paper
jam.
Cannot print in duplex mode. Duplex printing cannot be
done with paper set in the
bypass tray.
When using duplex printing, make
settings to use paper from a tray other
than the bypass tray.
Cannot print in duplex mode. "Apply Duplex" is set to [No] Under "Paper Type" in [Tray Paper
for "Paper Type".
Settings], set "Apply Duplex" to [Yes].
For details, see "Tray Paper Settings",
Network and System Settings Reference
.
21
1. When the Machine Does Not Operate As Wanted
Problem
1
Causes
Solutions
Cannot print in duplex mode. You have selected a paper
type that cannot be used for
duplex print.
In [Tray Paper Settings], select a paper
type that can be used for duplex print.
For details about the paper types that
can be used, see "Duplex Copying",
Copy and Document Server Reference
.
"Following output tray is full.
Remove paper." appears.
Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray, to prevent paper
from falling off the tray press the [Clear/
Stop] key to suspend printing, and then
remove the paper. Press [Continue] on
the display panel to resume printing.
The output tray is full.
"Turn main Power Switch off" The machine does not shut
appears.
down normally when the
main power switch is turned
off, and then immediately
turned on.
Turn off the machine. Wait for three
seconds or more after shutting it down,
and then turn it on again.
"Shutting down... Please wait. The shut down procedure has
Main power will be turned off begun because the main
automatically." appears.
power switch was turned off
while the machine was in
standby mode or performing
an operation.
Follow the message that appears and
wait until the machine has shut down. Do
not turn on the main power switch while
this message is displayed. If the main
power switch has been turned on, follow
the message that appears. For details
about turning the main power switch on
and off, see "Turning On/Off the
Power", About This Machine
.
Two minutes elapses after you The machine cannot
turn off the main power
complete the shutdown
switch, but the machine does procedure.
not power off.
Repeat the shutdown procedure, and
then force power off by disconnecting
the machine's power cord from the wall
outlet.
An error has occurred when The Address Book cannot be Wait a while, and then retry the
the Address Book is changed changed while deleting the
operation.
from the display panel or
multiple stored documents.
Web Image Monitor.
22
When You Have Problems Operating the Machine
Problem
Cannot use Web Image
Monitor to print documents
stored in Document Server.
Causes
Solutions
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached their
print volume limits will be
canceled.
• For details about specifying print
volume limits, contact your
administrator.
1
• To view the status of a print job, see
[Print Job History]. In Web Image
Monitor, [Print Job History] is under
[Document Server] in [Job].
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use the recommended paper. See "Recommended Paper Sizes and Types", About This
Machine
.
• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing
staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands
to straighten out the curl, or load the paper up side down. Also, lay paper on a flat surface to prevent
paper from curling, and do not lean it against the wall.
• p.129 "Removing Jammed Paper"
23
1. When the Machine Does Not Operate As Wanted
When a Job Is Not Performed
1
If you are not able to carry out your job, it may be that the machine is being used by another function.
Wait until the current job is completed before trying again. In certain cases, you can carry out another job
using a different function while the current job is being performed. Performing multiple functions
simultaneously like this is called "Multi-accessing".
Combination Chart
Function Compatibility
The chart shows Function Compatibility when print priority is set to [Interleave]. For details about Print
Priority, see "General Features", Network and System Settings Reference .
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote switching (of the
scanner/external extension) is done.
: Operation is enabled when the [Interrupt] key is pressed to interrupt the preceding operation.
: Operation is performed automatically once the preceding operation ends.
: The operation must be started once the preceding operation ends. (Simultaneous operations are
not possible.)
24
When a Job Is Not Performed
1
BHL002S
*1 Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job]
appears.
*2 You can scan a document after the preceding job documents are all scanned.
*3 Operation is possible when extra lines are added.
*4 During stapling, printing automatically starts after the current job.
*5 Stapling is not available.
*6 Simultaneous operation becomes possible after you press [New Job].
*7 During parallel reception, any subsequent job is suspended until the reception is completed.
• Stapling cannot be used at the same time for multiple functions.
25
1. When the Machine Does Not Operate As Wanted
• If the machine is capable of executing multiple functions simultaneously, specify which function should
have priority in "Print Priority". The default is "Display Mode". For details about Print Priority, see
"General Features", Network and System Settings Reference .
1
• When the internal tray 2 or right tray is installed, you can specify the output tray where documents
are delivered. For details about Output Tray Settings, see "General Features", Network and System
Settings Reference .
• While printing is in progress, scanning a document using another function may take longer than usual.
26
When the Color Registration Shifts
When the Color Registration Shifts
This section describes how to adjust the color registration and gradation by specifying the settings in
[Maintenance].
1
Adjusting the Color Registration
When the machine is moved or when printing repeatedly for some time, registration shifting might occur.
By performing color registration adjustment, you can maintain optimum print results.
1. Press the [User Tools/Counter] key.
CCS062
2. Press [Maintenance].
3. Press [Color Registration].
4. Press [OK].
Auto color registration takes about 120 seconds. When it is completed, the display returns to the color
registration menu.
5. When you have made all the settings, press the [User Tools/Counter] key.
The initial display appears.
27
1. When the Machine Does Not Operate As Wanted
1
When the Printed Color Differs From the Original
Color
If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta,
cyan and black balance.
Auto Color Calibration
This section describes Auto Color Calibration.
1. Press the [User Tools/Counter] key.
CCS062
2. Press [Maintenance].
3. Press [Auto Color Calibration].
4. Press [Start].
When performing auto color calibration from the copy function, press [Start] under Copier Function.
When performing auto color calibration from the printer function, press [Start] under Printer Function.
28
When the Printed Color Differs From the Original Color
1
5. Press [Start Printing].
A test pattern is printed.
• Copier Function
• Printer Function
When performing auto color calibration from the printer function, select test patterns from [Test
Pattern 1 (600 600 dpi)], [Test Pattern 2 (1800 600 dpi)], [Test Pattern 3 (9000 600
dpi)], or [Test Pattern 4 (1200 1200 dpi)], and then press [Start Printing].
6. Place the test pattern on the exposure glass, and then press [Start Scanning].
The image will be corrected after "Scanning...Please wait." disappears.
• The test pattern will not be read if it is set into the ADF.
• The test pattern will be printed on an A4 size paper. If A4 size paper is not available, 81/2
11 will be used. Make sure to check the paper set into the paper tray.
29
1. When the Machine Does Not Operate As Wanted
• Set the test pattern in the following way:
1
CCT032
• Make sure to set the test pattern on the exposure glass, and then two or three white sheets, same size
as the test pattern, above the test pattern.
Returning to the Previous Setting
This section describes how to return to the previous setting of Auto Color Calibration.
"Previous Setting" means to return to the previous status before any changes.
1. Press [Previous Setting].
When returning the auto color calibration of the copy function, press [Previous Setting] of the Copier
Function. If returning the auto color calibration of the printer function, press [Previous Setting] of the
Printer Function.
2. Press [Yes].
• Copier Function
30
When the Printed Color Differs From the Original Color
1
The settings return to the previous status.
• Printer Function
When returning the auto color calibration from the printer function, select test patterns from [Test
Pattern 1 (600 600 dpi)], [Test Pattern 2 (1800 600 dpi)], [Test Pattern 3 (9000 600
dpi)], or [Test Pattern 4 (1200 1200 dpi)], and then press [Yes].
The settings return to the previous status.
31
1. When the Machine Does Not Operate As Wanted
1
32
2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for Copier and Document Server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
2
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine
.
• For messages that are not listed here, see "When You Have Problems Operating the Machine".
Message
Causes
Solutions
"Authentication has failed."
The entered login user name
or login password is not
correct.
Contact the user administrator.
"Authentication has failed."
The machine cannot perform
authentication.
Contact your administrator.
"Cannot staple paper of this
size."
The Staple function cannot be Select a proper paper size. See "Finisher
used with paper size
(Types 2 and 4 Only)", About This
selected.
Machine
.
"Check paper size."
An irregular paper size is set. If you press the [Start] key, the copy will
start using the selected paper.
"Duplex is not available with
this paper size."
A paper size not available in Select a proper paper size. See "Duplex
Duplex mode has been
Copying", Copy and Document Server
selected.
Reference .
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages as
1 file?"
The number of scanned
pages exceeds the capacity
per file of the Document
Server.
Press [Store File] to store scanned pages
as a file. Scanned data is stored as a file
in the Document Server. If you do not
want to store scanned pages, press
[No]. Scanned data is deleted.
33
2. Troubleshooting When Using the Copy/Document Server Function
Message
2
Causes
Solutions
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."
The number of pages the user Contact your administrator.
is permitted to copy has been
exceeded.
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."
The scanned originals have
too many pages to store as
one document.
Press [Exit], and then store again with an
appropriate number of pages.
"Magazine or Booklet mode You selected the "Magazine" Make sure originals for the "Magazine"
is not available due to mixed or "Booklet" function for
or "Booklet" function are scanned using
image mode."
originals scanned using
the same function.
different functions, such as
copy and printer.
"Magazine or Booklet mode You selected the "Magazine" Make sure originals for the "Magazine"
is not available due to mixed or "Booklet" function for
or "Booklet" function are stored using the
color modes."
originals stored using copier same color mode.
function with different color
mode, such as full color mode
and black & white mode.
"Maximum number of sets is
n."
(A figure is placed at n.)
"Original is being scanned by
another function. Switch to
the following function, then
press the Stop key to cancel
scanning or press the Start
key to continue."
34
The number of copies
exceeds the maximum copy
quantity.
You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy and
Document Server Reference .
A function of the machine
other than the Copier function
is being used such as the
Document Server function.
Cancel the job in progress. For example,
press [Exit], and then press the
[Document Server] key. Next, press the
[Clear/Stop] key. When the message
"The Clear / Stop key was pressed. Are
you sure you want to stop scanning?"
appears, press [Stop].
Messages Displayed When Using the Copy/Document Server Function
Message
"Please wait."
"Stapling capacity
exceeded."
Causes
The destination list is being
updated from the network
using Web Image Monitor.
Solutions
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on the
number of destinations to be updated,
there may be some delay before you
can resume operation. Operations are
not possible while this message is
displayed.
The number of sheets per set
is over the staple capacity.
Check the stapler capacity. See "Finisher
(Types 2 and 4 Only)", About This
Machine
.
"The selected file(s)
You have tried to delete files
contained file(s) without
without the authority to do so.
access privileges. Only file(s)
with access privileges will be
deleted."
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.
2
"You do not have the
The logged in user name does Contact your administrator about
privileges to use this function." not have permission for the
permission for the required function.
selected function.
• p.18 "When You Have Problems Operating the Machine"
35
2. Troubleshooting When Using the Copy/Document Server Function
When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem
2
Causes
Solutions
Copies appear dirty.
Image density is too high.
Adjust the image density settings. See
"Adjusting Copy Image Density", Copy
and Document Server Reference .
Copies appear dirty.
Auto Image Density is not
selected.
On the control panel, select [Auto
Density].
Images are smudged.
Smudging can occur if a
printed side rubs against
things such as the corner of
the machine.
When removing copies from the output
tray, do so carefully to avoid scuffing the
printed side. If you are making many
copies, remove them in small batches.
The reverse side of an original Image density is too high.
image is copied.
Adjust the image density settings. See
"Adjusting Copy Image Density", Copy
and Document Server Reference .
The reverse side of an original Auto Image Density is not
image is copied.
selected.
On the control panel, select [Auto
Density].
The reverse side of an original The original is thin.
image is copied.
On the control panel, select [Auto
Density], or adjust the image density
settings.
See "Adjusting Copy Image Density",
Copy and Document Server Reference
.
A shadow appears on copies Image density is too high.
if you use pasted originals.
• Adjust the image density settings.
See "Adjusting Copy Image
Density", Copy and Document
Server Reference .
• Change the orientation of the
original.
• Put mending tape on the pasted
part.
The same copy area is dirty
whenever making copies.
36
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
When You Cannot Make Clear Copies
Problem
Causes
Solutions
The same copy area is dirty
whenever making copies.
• The original that has
already been printed is
scanned.
On the control panel, press [Generation
Copy], and then begin copying.
• Original Type is set to
[Text / Photo], and an
original with text and
photographs that can
hardly be distinguished
from each other is
loaded.
Copies are too light.
Image density is too light.
Copies are too light.
A light copy may result when
you use damp or rough grain
paper.
2
Adjust the image density settings. See
"Adjusting Copy Image Density", Copy
and Document Server Reference .
• Use recommended paper. For
details about recommended
paper, see "Recommended Paper
Sizes and Types", About This
Machine
.
• Use paper that has been stored in
the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see "Paper Storage",
About This Machine
.
Parts of images are not
copied.
The original is not set
correctly.
Set originals correctly. See "Placing
Originals", Copy and Document Server
Reference .
Parts of images are not
copied.
The correct paper size is not
selected.
Select the proper paper size.
Parts of images are not
copied.
Even if you place originals on
the exposure glass, or ADF
correctly, margin of a few
millimeters on all four sides of
the original might not be
copied.
Use "Create Margin" function to reduce
the image of its original size.
For details about missing image area,
see "Create Margin", Copy and
Document Server Reference .
37
2. Troubleshooting When Using the Copy/Document Server Function
Problem
Causes
Images appear only partially The paper is damp.
colored.
2
Solutions
Use paper that has been stored in the
recommended temperature and
humidity conditions. For details about
the proper way to store it, see "Paper
Storage", About This Machine
.
Colored lines appear.
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
Black lines appear.
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
White lines appear.
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
White lines appear.
The dustproof glass is dirty.
Clean the dustproof glass. See
"Cleaning the Dustproof Glass", About
This Machine
.
Copies are blank.
The original is not set
correctly.
When using the exposure glass, face the
originals down. When using the ADF,
face them up.
A moire pattern is produced
on copies.
The original has a dot pattern Place the original on the exposure glass
image or many lines.
at a slight angle.
Black spots appear on the
Because of high humidity, the Place the print on the exposure glass in
copy of a photographic print. photographic print has stuck either of the following ways:
to the exposure glass.
• Place an OHP transparency on the
exposure glass, and then place the
print on the OHP transparency.
• Place the print on the exposure
glass, and then place two or three
sheets of white paper on it. Leave
the ADF open when copying.
White stripes appear on the
OHP.
38
Fragments of paper are stuck Use a dry cloth to wipe any paper
to the OHP.
fragments off the back of the OHP.
When You Cannot Make Clear Copies
Problem
Causes
The image on the back side of Missing patches and
duplex copies has mottled
smudges are caused by
blank patches or is smudged. moisture leaking from the
paper.
Solutions
• Do not install the machine in areas
that are susceptible to low
temperatures.
• Use paper that has been stored
where temperature and humidity
conditions meet the limitations we
recommend. For details about the
paper storage conditions we
recommend, see "Paper Storage",
About This Machine
.
2
• Install the Optional anti-humidity
heater. For details about the antihumidity heater, contact your
service representative.
39
2. Troubleshooting When Using the Copy/Document Server Function
When You Cannot Make Copies As Wanted
This section describes likely causes of and possible solutions for unsatisfactory copy results.
Basic
2
Problem
Misfeeds occur frequently.
Causes
Solutions
The number of sheets loaded Load paper only as high as the upper
exceeds the capacity of the
limit markings on the side fences of the
machine.
paper tray, or the markings on the paper
guides of the bypass tray.
Fan the sheets thoroughly before
loading them.
Misfeeds occur frequently.
The paper tray's side fences
are set too tightly.
Push the side fences lightly, and then
reset it.
Misfeeds occur frequently.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Misfeeds occur frequently.
The copy paper is wrinkled or
has been folded/creased.
• Use recommended paper. For
details about recommended
paper, see "Recommended Paper
Sizes and Types", About This
Machine
.
• Use paper that has been stored in
the recommended temperature
and humidity conditions. For details
about the proper way to store
paper, see "Paper Storage", About
This Machine
.
Misfeeds occur frequently.
40
Printed paper is being used.
Do not load sheets that have already
been copied or printed onto by another
machine.
When You Cannot Make Copies As Wanted
Problem
Causes
Solutions
Misfeeds occur frequently.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Misfeeds occur frequently.
You have selected [On] for
Select an output tray other than the right
[Bypass Tray Paper Misfeed tray.
Prevention], and selected the
right tray as the output tray,
and then tried to print on
paper that is longer than
355.6 mm (14 inches) from
the bypass tray.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Copies are not stapled.
There are jammed staples in
the stapler.
Remove jammed staples. See p.143
"Removing Jammed Staples".
Copies are not stapled.
Copy paper is curled.
Turn the copy paper over in the tray.
Copies are stapled as
separate batches.
The number of copies is too
great for the stapler to staple
as a single batch.
Check the stapler capacity. See "Finisher
(Types 2 and 4 Only)", About This
Machine
.
Staples are wrongly
positioned.
Originals are not set
correctly.
Check the correct position to place the
originals. For details about how to place
the originals with stapling, see "Staple
(Types 2 and 4 Only)", Copy and
Document Server Reference .
2
Paper does not output during When you stop printing while Press the [Clear Modes] key, and then
printing with stapling.
using the staple function,
cancel copy settings, including stapling.
paper not stapled during
printing may be left in the
staple unit.
41
2. Troubleshooting When Using the Copy/Document Server Function
2
42
Problem
Causes
Solutions
You cannot combine several
functions.
Selected functions cannot be
used together.
Check the combination of functions, and
then make the settings again. See
"Function Compatibility", Copy and
Document Server Reference .
When sorting, the pages are
divided into two blocks.
The memory became full in
the middle of sorting and the
pages were delivered in two
blocks.
In [Copier / Document Server Features],
under [Input / Output], set [Memory Full
Auto Scan Restart] to [Off].
The copy is grayed out or a
text pattern appears in the
background of the copy.
You have copied a copyCheck the document. For details about
guarded document protected how to prevent unauthorized copying of
from unauthorized copying. the document, see "Preventing an
Unauthorized Copy", About This
Machine
.
Images are skewed.
The side fences in the paper Make sure the side fences are set
feed tray are not set properly. properly. For details about how to set the
side fences, see "Changing the Paper
Size", About This Machine
.
Images are skewed.
The paper is feeding in at a
slant.
Load the paper correctly. See "Loading
Paper", About This Machine
.
Edges of sheets are creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Edges of sheets are creased.
You are using nonrecommended paper.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Sheets are feeding in
together, resulting in jams.
Sheets are sticking together.
Fan the pages to loosen the paper
before loading it. Alternatively, feed the
paper one sheet at a time.
"Add Staples" message
appears and the Staple
function cannot be used.
The staple cartridge is not set Make sure the staple cartridge is set
properly.
properly.
When You Cannot Make Copies As Wanted
Edit
Problem
Causes
In "Erase Border", "Erase
Center", or "Erase Center /
Border" mode, parts of the
original image are not
copied.
You have entered a wide
erased margin.
In "Erase Border", "Erase
Center", or "Erase Center /
Border" mode, parts of the
original image are not
copied.
Originals are not scanned
correctly.
In "Margin Adjustment"
mode, parts of the original
image are not copied.
Solutions
Make the margin width narrower. You
can adjust it between 2 99 mm (0.1
3.9 inches).
2
Place the originals correctly.
• You set a wide erased
margin.
Set a narrower margin with User Tools.
You can set the width between 0 30
• There is a lack of margin mm (0 1.2 inches).
space on the opposite
side of the binding
position.
In "Image Repeat" mode, the You selected copy paper the Select copy paper larger than the
original image is not copied same size as the originals, or originals or select the proper
repeatedly.
you did not select the proper reproduction ratio.
reproduction ratio.
Stamp
Problem
The stamp position is wrong.
Causes
The paper orientation is
wrong.
Solutions
Check the paper orientation and stamp
position.
The stamp is not printed on the The back side stamp position Reset the back side stamp position. For
back side of sheets when
is incorrect for the paper size. details about Duplex Back Page
duplex copying.
Stamping Position, see "Copier and
Document Server Features", Copy and
Document Server Reference .
43
2. Troubleshooting When Using the Copy/Document Server Function
Combine
2
Problem
Causes
Solutions
Copies made with the
"Booklet" or "Magazine"
function cannot be folded into
a book correctly.
You have selected a setting
("Open to Left" or "Open to
Right") that does not match
the orientation of originals.
In [Copier / Document Server Features],
under [Edit], set [Orientation: Booklet,
Magazine] properly.
When using "Combine",
parts of the image are not
copied.
You specified a reproduction
ratio that does not match the
sizes of the originals and
copy paper.
When you specify a reproduction ratio
using Manual Paper Select mode, make
sure the ratio matches the originals and
the copy paper. Select the correct
reproduction ratio before using
Combine mode. See "One-Sided
Combine", "Two-Sided Combine", or
"Auto Reduce / Enlarge", Copy and
Document Server Reference .
Copies are not in correct
order.
You placed the originals in
the incorrect order.
When inserting a stack of originals into
the ADF, the last page should be on the
bottom.
If you place an original on the exposure
glass, start with the first page to be
copied.
Duplex
Problem
Causes
Cannot print in duplex mode. Duplex printing cannot be
done with paper set in the
bypass tray.
Solutions
When using duplex printing, make
settings to use paper from a tray other
than the bypass tray.
Cannot print in duplex mode. You have loaded thin paper Change the paper.
lighter than 60 g/m2 (16 lb.
Bond), or thick paper heavier
than 163 g/m2 (90 lb.
Index).
Cannot print in duplex mode. "Apply Duplex" is set to [No] In [Tray Paper Settings], under "Paper
for "Paper Type".
Type", set "Apply Duplex" to [Yes]. For
details, see "Tray Paper Settings",
Network and System Settings Reference
.
44
When You Cannot Make Copies As Wanted
Problem
Causes
Cannot print in duplex mode. You have selected a paper
type that cannot be used for
duplex copying.
Copies are not in correct
order.
You placed the originals in
the incorrect order.
Solutions
In [Tray Paper Settings], select a paper
type that can be used for duplex print.
For details about the paper types that
can be used, see "Duplex Copying",
Copy and Document Server Reference
.
2
When inserting a stack of originals into
the ADF, the last page should be on the
bottom.
If you place an original on the exposure
glass, start with the first page to be
copied.
When using "Duplex", copy is You placed the originals in
made top to bottom even
the wrong orientation.
though [Top to Top] is
selected.
Place the original in the correct
orientation. See "Duplex Copying",
Copy and Document Server Reference
.
Document Server
Problem
Cannot access file.
Causes
The file is password
protected.
Solutions
Contact your administrator.
To delete the files stored in the Document
Server, select [Delete All Files in
Document Server] under [Administrator
Tools] in [System Settings]. As this will
permanently delete every single file,
make sure the Document Server does not
contain any files you want to keep. For
details about Delete All Files in
Document Server, see "Administrator
Tools", Network and System Settings
Reference .
45
2. Troubleshooting When Using the Copy/Document Server Function
Problem
You cannot find out what is
stored in a file.
Causes
Solutions
You may not be able to
You can switch the Select File screen
ascertain the contents of a file between [List] and [Thumbnails] display
simply from the file name.
to check the contents of the file. Check
information other than the file name.
2
• List display
The file name, data of storage, and
user name are shown.
• Thumbnails display
An image of the stored file
appears.
You can enlarge the image by pressing
[Preview]. See "Checking the Details of
a Stored Document", Copy and
Document Server Reference .
Memory frequently becomes The Document Server
full.
memory is full.
Delete unnecessary files. On the file
selection display, select unnecessary
files, and then press [Delete File]. If this
does not increase available memory, do
the following.
• Switch to the scanner screen, and
then delete unnecessary files
stored under the scanner function.
• Switch to the printer screen, and
then delete unnecessary files
stored under Sample Print, Locked
Print, Hold Print, or Stored Print.
"Cannot display preview of
The image data may have
this page." appears, and you been corrupted.
cannot check the thumbnail
image.
46
Press [Exit] to display the preview screen
without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page, and then a preview of the next
page will appear.
When You Cannot Make Copies As Wanted
When Memory Is Full
This section describes likely causes of and possible solutions for problems related to full memory.
Message
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
Causes
Solutions
The scanned originals
Press [Print] to copy scanned originals
exceed the number of pages and cancel the scanning data. Press
that can be stored in memory. [Stop] to cancel the scanning data and
not copy.
2
"n" in the message represents
a changeable number.
"Press [Continue] to scan and The machine checked if the
Remove all copies, and then press
copy remaining originals."
remaining originals should be [Continue] to continue copying. Press
copied, after the scanned
[Stop] to stop copying.
originals were printed.
• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory
becomes full, the memory overflow message will not be displayed. The machine will make copies of
the scanned originals first, and then automatically proceed to scan and to copy the remaining
originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full
Auto Scan Restart, see "Input / Output ", Copy and Document Server Reference .
47
2. Troubleshooting When Using the Copy/Document Server Function
2
48
3. Troubleshooting When Using the
Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile function problems.
Adjusting the Volume
This section describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
3
On Hook Mode
Heard when [On Hook] is pressed.
At Transmission
Heard when "Immediate Transmission" is performed.
At Reception
Heard when the machine receives a document.
At Dialing
Heard after pressing the [Start] key, until the line connects to the destination.
At Printing
Heard when a received document is printed.
1. Press the [User Tools/Counter] key.
CCS062
2. Press [Facsimile Features].
3. Check that [General Settings] screen appears.
49
3. Troubleshooting When Using the Facsimile Function
4. Press [Adjust Sound Volume].
3
5. Press [Lower] or [Louder] to adjust the volume, and then press [OK].
You can hear the actual volume by pressing [Check].
If you press [Cancel], the volume setting is canceled. The screen returns to that of step 4.
You can set the volume level to between 0 and 7.
6. Press the [User Tools/Counter] key.
The standby screen appears.
• You can adjust the On Hook volume when you press [On Hook]. See "On Hook Dial", Facsimile
Reference .
50
Messages Displayed When Using the Facsimile Function
Messages Displayed When Using the Facsimile
Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
Message
Causes
"Authentication has failed."
The entered login user name
or login password is not
correct.
Contact the user administrator.
"Authentication has failed."
The machine cannot perform
authentication.
Contact your administrator.
"Cannot find the specified
path. Please check the
settings."
The name of the computer or
folder entered as the
destination is wrong.
Check whether the computer name and
the folder name for the destination are
correct.
"Check whether there are
any network problems."
The alias telephone number
you entered is already
registered on the gatekeeper
by another device.
• In [Facsimile Features], under
[Initial Settings], select [H.323
Settings], and then check that the
alias telephone number is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
[13-10]
Solutions
3
• Contact the network administrator.
"Check whether there are
any network problems."
[13-11]
Cannot access gatekeeper.
• In [Facsimile Features], under
[Initial Settings], select [H.323
Settings], and then check that
Gatekeeper Address is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
51
3. Troubleshooting When Using the Facsimile Function
Message
"Check whether there are
any network problems."
Causes
Registering of user name is
rejected by SIP server.
[13-17]
3
Solutions
• In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check that "SIP
Server IP Address" and "SIP User
Name" are correctly programmed.
You can also use the Web Image
Monitor for confirmation. See Web
Image Monitor Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-18]
Cannot access SIP server.
• In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check that "SIP
Server IP Address" is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-24]
52
The password registered for
Contact your administrator.
the SIP server is not the same
as the password registered for
this machine.
Messages Displayed When Using the Facsimile Function
Message
"Check whether there are
any network problems."
[13-25]
Causes
In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.
Solutions
• In [System Settings], under
[Interface Settings], select
[Effective Protocol], and then check
that "IPv4" is programmed to
"Active". You can also use the Web
Image Monitor for confirmation.
See Web Image Monitor Help.
• In [System Settings], under
[Interface Settings], select
[Machine IPv4 Address], and then
check that the IP address is
correctly programmed. You can
also use the Web Image Monitor
for confirmation. See Web Image
Monitor Help.
3
• Contact your administrator.
"Check whether there are
any network problems."
[13-26]
The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has been
registered.
• In [System Settings], under
[Interface Settings], check that the
IP address is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact your administrator.
53
3. Troubleshooting When Using the Facsimile Function
Message
"Check whether there are
any network problems."
[14-01]
3
Causes
The DNS server, SMTP server,
or folder specified for transfer
to was not found, or the
destination for Internet Fax
around (not through) the
SMTP server could not be
found.
Solutions
• In [System Settings], under
[Interface Settings], check that the
DNS server is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• In [System Settings], under [File
Transfer], select [SMTP Server],
and then check that "Server Name"
or "Port No." is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Check that the folder for transfer is
correctly specified.
• Check that the computer in which
the folder for transfer is specified is
correctly operated.
• Check that the LAN cable is
correctly connected to the
machine.
• Contact the network administrator
of the destinations.
• Contact the network administrator.
54
Messages Displayed When Using the Facsimile Function
Message
"Check whether there are
any network problems."
[14-09]
Causes
E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or login
authentication of the computer
in which the folder for transfer
is specified.
Solutions
• In [System Settings], under [File
Transfer], select [SMTP
Authentication], [POP before
SMTP], or [Fax E-mail Account],
and then check that "User Name"
and "Password" are correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
3
• Check that the user ID and
password for the computer in
which the folder for forwarding is
specified are correctly
programmed.
• Check that the folder for
forwarding is correctly specified.
• Check that the computer in which
the folder for forwarding is
specified is correctly operated.
• Contact the network administrator.
"Check whether there are
any network problems."
[14-33]
Neither the machine's nor the
administrator's e-mail address
is registered.
• In [System Settings], under [File
Transfer], select [Fax E-mail
Account], and then check that "Email Address" is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
55
3. Troubleshooting When Using the Facsimile Function
Message
"Check whether there are
any network problems."
Causes
No POP3/IMAP4 server
address is programmed.
[15-01]
3
Solutions
• In [System Settings], under [File
Transfer], select [POP3 / IMAP4
Settings], and then check that
"Server Name" is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
"Check whether there are
any network problems."
Cannot log in to the POP3/
IMAP4 server.
[15-02]
• In [System Settings], under [File
Transfer], select [Fax E-mail
Account], and then check that
"User Name" and "Password" are
correctly programmed. You can
also use the Web Image Monitor
for confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[15-03]
No machine e-mail address is
programmed.
• In [System Settings], under [File
Transfer], check that the machine email address is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
56
Messages Displayed When Using the Facsimile Function
Message
"Check whether there are
any network problems."
[15-11]
Causes
Solutions
Cannot find the DNS server or
POP3/IMAP4 server.
• In [System Settings], under
[Interface Settings], check that the
IP address of the DNS Server is
correctly programmed. You can
also use the Web Image Monitor
for confirmation. See Web Image
Monitor Help.
• In [System Settings], under [File
Transfer], select [POP3 / IMAP4
Settings], and then check that
"Server Name" is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
3
• In [System Settings], under [File
Transfer], select [E-mail
Communication Port], and then
check that the port number of the
POP3/IMAP4 server is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Check that the LAN cable is
correctly connected to the
machine.
• In [System Settings], under [File
Transfer], select [Reception
Protocol], and then check that the
reception protocol is correctly
programmed. You can also use the
Web Image Monitor. See Web
Image Monitor Help.
• Contact the network administrator.
57
3. Troubleshooting When Using the Facsimile Function
Message
"Check whether there are
any network problems."
Causes
Cannot log in to the POP3/
IMAP4 server.
[15-12]
3
Solutions
• In [System Settings], under [File
Transfer], select [Fax E-mail
Account], and then check that
"User Name" and "Password" are
correctly programmed. You can
also use the Web Image Monitor
for confirmation. See Web Image
Monitor Help.
• In [System Settings], under [File
Transfer], check that the user name
and password for POP before
SMTP authentication are correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network administrator.
"Connection with LDAP
server has failed. Check the
server status."
A network error has occurred
and connection has failed.
• Try the operation once more. If the
message is still shown, the network
may be crowded.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see "Programming the LDAP
server", Network and System
Settings Reference .
"Error occurred, and
transmission was cancelled."
• Original jammed during Press [Exit], and then send the
Immediate Transmission. documents again.
• A problem occurred in
the machine, or noise
occurred on the
telephone line.
"Exceeded max. No. of
The number of search results
display search results. Max.: has exceeded the maximum
n"
number of items that can be
displayed.
(A figure is placed at n.)
58
Search again after changing the search
conditions.
Messages Displayed When Using the Facsimile Function
Message
Causes
"Exceeded time limit for
LDAP server search. Check
the server status."
A network error has occurred
and connection has failed.
Solutions
• Try the operation once more. If the
message is still shown, the network
may be crowded.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see "Programming the LDAP
server", Network and System
Settings Reference .
"Functional problem
occurred. Stopped
processing."
The main power switch was
turned off while the machine
was receiving a document by
Internet Fax.
Even if you turn the main power switch
back on immediately, depending on the
mail server, the machine might not be
able to resume reception of the Internet
Fax if the timeout period has not expired.
Wait until the mail server's timeout
period has expired, and then resume
reception of the Internet Fax. For details,
contact your network administrator.
"Functional problems with
facsimile. Data will be
initialized."
There is a problem with the
fax.
Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used.
"LDAP server authentication
has failed. Check the
settings."
A network error has occurred
and connection has failed.
Make settings correctly for the user
name and the password for LDAP server
authentication.
"Original is being scanned
by another function. Switch
to the following function,
then press the Stop key to
cancel scanning or press the
Start key to continue."
A function of the machine
other than the Facsimile
function is being used such as
the Document Server function.
Before sending a file by fax, cancel the
job in progress. For example, press
[Exit], and then press the [Document
Server] key. Next, press the [Clear/
Stop] key. When the message "The
Clear / Stop key was pressed. Are you
sure you want to stop scanning?"
appears, press [Stop].
"Put original back, check it
and press the Start key."
Original jammed during
Memory Transmission.
Press [Exit], and then send the
documents again.
3
59
3. Troubleshooting When Using the Facsimile Function
Message
3
60
Causes
Solutions
"Remove the paper from
Internal Tray 1."
Internal Tray 1 is full.
Remove the paper. If the other tray is
also full, the tray name shown on the
screen changes. Remove paper from the
tray indicated on the display.
"Some invalid destination(s)
contained. Do you want to
select only valid destination
(s)?"
The specified group contains
fax destinations, e-mail
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.
In the message that appears at each
transmission, press [Select].
"Some page(s) are near
blank. To cancel, press the
Stop key."
The first page of the document The original's blank side might have
is almost blank.
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Sheet", Facsimile
Reference .
"Some page(s) are near
blank."
The first page of the document The original's blank side might have
is almost blank.
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Sheet", Facsimile
Reference .
"The selected file(s)
You tried to delete a document
contained file(s) without
for which you do not have
access privileges. Only file
permission to delete.
(s) with access privileges will
be deleted."
Only the administrator can delete this
document. Contact your administrator if
you want to delete a document for which
you do not have permission to delete.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on the
number of destinations to be updated,
there may be some delay before you
can resume operation. Operation is not
possible while this message is displayed.
The destination list is being
updated from the network
using Web Image Monitor.
Messages Displayed When Using the Facsimile Function
Message
"You do not have the
privileges to use this
function."
Causes
Solutions
The logged in user name does Contact your administrator about the
not have permission for the
permission for the required function.
selected function.
• If "Check whether there are any network problems." appears, the machine is not correctly connected
to the network or the settings of the machine are not correct. If you do not need to connect to a network,
you can specify the setting so this message is not displayed, and then the [Facsimile] key no longer
lights. For details about how to do this, see "Parameter Settings", Facsimile Reference . If you
reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User
Parameter.
3
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking
you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Facsimile Reference .
61
3. Troubleshooting When Using the Facsimile Function
When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission and reception-related
problems.
Transmission/Reception
3
Problem
Both transmission and
reception are impossible.
Causes
The modular cord may be
disconnected.
Solutions
Make sure the modular cord is correctly
connected. See "Connecting the
Machine to a Telephone Line and
Telephone", Network and System
Settings Reference .
Transmission
Problem
62
Causes
Solutions
Document appears blank at
the other end.
The original was placed
upside down.
When the original is placed directly on
the exposure glass, the side to be
scanned must face down. When the
original is inserted into the ADF, the side
to be scanned must face up.
Printed or sent images are
spotty.
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
Make sure ink or correction fluid is dry
before placing originals.
Reception is possible, but
transmission is impossible.
There are regions and
telephone exchanges where
a dial tone can not be
detected.
Turn the dial tone detection off in User
Parameters. For details about how to do
this, see "Parameter Settings", Facsimile
Reference .
Transmission failed due to
If the e-mail size specified on
"maximum e-mail size" error. the machine is too large, the
Internet Fax document cannot
be sent.
In [Facsimile Features], under [Send
Settings], set [Max. E-mail Size] to [Off],
or set the maximum e-mail size to a
larger value. Then, resend the
document.
When You Cannot Send or Receive Fax Messages As Wanted
Problem
Causes
Solutions
LAN-Fax Driver does not
work.
The entered login user name, Check your login user name, login
login password, or driver
password, or driver encryption key, and
encryption key is incorrect.
then enter them correctly. Contact your
administrator.
LAN-Fax Driver does not
work.
A high security level is set by
the extended security
function.
Contact your administrator.
Although a group
specification was set for the
following, reception was not
possible.
The number of specified
destinations exceeds the
maximum number that can be
specified as a group.
A maximum of 500 parties can be
specified for a group. Check if there are
more than the specified numbers
registered in the Address Book. If a
group was registered in another group
or specified as Receiving Stations 1 to 5
for the Transfer Box, transmission is
canceled but an error message does not
appear.
Causes
Solutions
Receiving Station of
Information Box,
Forwarding, Forwarding of
Special Sender, Reception
Report e-mail, E-mail TX
Results, routing e-mail
received via SMTP.
3
Reception
Problem
The machine failed to print
received fax documents.
If this happened when the
Receiving File indicator was
lit, low paper may have
caused printing to stop.
• Load paper into the tray.
• Add toner.
For details about Substitute Reception,
see "Substitute Reception", Facsimile
Reference .
The machine failed to print
received fax documents.
In [Facsimile Features], under
[Reception Settings], [Store]
has been selected for
[Reception File Setting].
Print the fax documents using a Web
browser or the Print Stored RX File
function. See "Printing Received and
Stored Documents" and "Viewing,
Printing, and Deleting Received Fax
Documents Using Web Image Monitor",
Facsimile Reference .
The machine failed to print
received fax documents.
The paper has run out.
Load paper into the tray. See "Changing
the Paper Size", About This Machine
.
63
3. Troubleshooting When Using the Facsimile Function
Problem
Causes
Solutions
While pressing [Manual Email RX], "Cannot receive Emails currently." appears and
e-mail cannot be received.
The machine is receiving an
on-demand e-mail message
(e-mail inquiry from the
administrator).
After the e-mail is received, press
[Manual E-mail RX], and then try again.
Causes
Solutions
Printing
3
Problem
Print is slanted.
The tray's side fences might
not be locked.
Make sure the side fences are locked.
See "Loading Paper", About This
Machine
.
Print is slanted.
The paper is fed at a slant.
Load the paper correctly. See "Loading
Paper", About This Machine
.
Misfeeds occur frequently.
The number of feeding into
the paper tray exceeds the
capacity of the machine.
Load paper only as high as the upper
limit markings on the side fences of the
paper tray, or the markings on the paper
guides of the bypass tray.
Misfeeds occur frequently.
The paper tray's side fences
are set too tightly.
Push the side fences lightly, and then
reset it.
Misfeeds occur frequently.
The paper is damp.
• Use recommended paper. For
details about recommended
paper, see "Recommended Paper
Sizes and Types", About This
Machine
.
• Use paper that has been stored in
the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see "Paper Storage",
About This Machine
.
Misfeeds occur frequently.
64
The paper is too thick or too
thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
When You Cannot Send or Receive Fax Messages As Wanted
Problem
Misfeeds occur frequently.
Causes
Solutions
The paper is wrinkled or has
been folded/creased.
Use recommended paper only and be
sure its storage environment meets the
recommended temperature and
humidity conditions. For details about
recommended paper and the proper
way to store it, see "Recommended
Paper Sizes and Types" and "Paper
Storage", About This Machine
.
Misfeeds occur frequently.
Printed paper is being used.
Do not load sheets that have already
been copied or printed onto by another
machine.
Misfeeds occur frequently.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Misfeeds occur frequently.
You have selected the bypass Select an output tray other than the right
tray as the paper tray for a
tray.
Special Sender, and selected
the right tray as the output
tray, and then tried to print on
paper that is longer than
355.6 mm (14 inches) from
the bypass tray.
Sheets are feeding in
together, resulting in jams.
The pages are sticking
together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Copy paper becomes
creased.
Printed paper is being used.
Do not load sheets that have already
been copied or printed onto by another
machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
3
65
3. Troubleshooting When Using the Facsimile Function
Problem
3
66
Causes
Solutions
Edges of sheets are creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Edges of sheets are creased.
You are using nonrecommended paper.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Images are only partially
printed.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Black lines appear on the
print produced at the
destination.
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
Images are smudged.
Smudging can occur if a
printed side rubs against
things such as the corner of
the machine.
When removing copies from the output
tray, do so carefully to avoid scuffing the
printed side. If you are making many
copies, remove them in small batches.
Background of received
Image density is too high.
images appears dirty. Images
from the back of the page
appear.
Adjust the scan density settings. For
details about how to change the density,
see "Density (Contrast)", Facsimile
Reference .
Received image is too light.
When using moist, rough, or
processed paper, areas of
print may not be fully
reproduced.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Received image is too light.
The image density has been
set too low.
Increase the scanning density. For
details about how to change the density,
see "Density (Contrast)", Facsimile
Reference .
Received image is too light.
The original of the transmitted Ask the sender to reprint the original on
fax was printed on paper that thicker paper, and then fax it again.
is too thin.
When You Cannot Send or Receive Fax Messages As Wanted
Problem
Causes
The image on the back side of Missing patches and
duplex copies has mottled
smudges are caused by
blank patches or is smudged. moisture leaking from the
paper.
Solutions
• Do not install the machine in areas
that are susceptible to low
temperature.
• Use paper that has been stored
where temperature and humidity
conditions meet the limitations we
recommend. For details about the
paper storage conditions we
recommend, see "Paper Storage",
About This Machine
.
3
• Install the Optional anti-humidity
heater. For details about the antihumidity heater, contact your
service representative.
Others
Problem
Causes
Solutions
All fax documents stored in
memory have been lost.
Those documents include
ones stored through Memory
Transmission/Reception,
Memory Lock, or Substitute
Reception.
When about one hour passes
after power to the machine is
turned off, all fax documents
stored in memory are lost.
If any documents have been lost for this
reason, a Power Failure Report is
automatically printed when the machine
is turned on. If fax documents stored for
Memory Transmission have been lost,
check the destinations and resend the
documents. If fax documents received
through Memory, Memory Lock or
Substitute Reception have been lost, ask
the senders to resend the documents.
See p.70 "Turning Off the Main
Power / In the Event of Power Failure".
When a correct password is
entered, you cannot print
documents that appear in the
Personal box or Information
box, or transmit / print out
stored documents.
Documents are locked by a
security function if incorrect
passwords are entered a
certain number of times.
Contact your administrator.
67
3. Troubleshooting When Using the Facsimile Function
Problem
Causes
Solutions
[Prg. Dest.] or [Manual Entry] This function is made
Contact your administrator.
does not appear.
unavailable by the enhanced
security function.
3
The following functions are
not available: Forwarding,
Store File in the Information
Box, routing e-mail received
via SMTP.
This function is made
Contact your administrator.
unavailable by the enhanced
security function.
Cannot print JPEG format files Only JFIF files are printable.
with the Mail to Print function. (JFIF is a JPEG subformat.)
Make sure the files you are trying to print
are in JFIF subformat.
When Memory Is Full
This section describes likely causes of and possible solutions for problems related to full memory.
Message
Causes
"Memory is full. Cannot scan The memory is full.
more. Transmission will be
stopped."
Solutions
If you press [Exit], the machine returns to
standby mode and starts transmitting the
stored pages.
Check the pages that have not been sent
using the Communication Result Report,
and then resend those pages.
68
If an Error Report Is Printed
If an Error Report Is Printed
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during
transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.
• If an error happens frequently, contact your service representative.
• The "Page" column gives the total number of pages. The "Page not sent" or "Page not received" column
gives the number of pages not sent or received successfully.
3
• You can display destinations by configuring the appropriate User Parameter. For details about how
to do this, see "Parameter Settings", Facsimile Reference .
• You can display sender names by configuring the appropriate User Parameter. For details about how
to do this, see "Parameter Settings", Facsimile Reference .
69
3. Troubleshooting When Using the Facsimile Function
Turning Off the Main Power / In the Event of
Power Failure
The following notes concern power failure and turning off the machine.
3
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling
the cord can damage the power cord. Use of damaged power cords could result in fire or electric
shock.
• Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the hard
disk and memory may be damaged and failure could result.
• Turn off the main power switch before pulling out the plug. If you pull out the plug with the switch on,
the hard disk and memory may be damaged and failure could result.
• Make sure 100% is shown on the display before you unplug the machine. If a lower value is shown,
some data is currently present in memory.
• Right after a power failure, the internal battery needs to be sufficiently recharged to guard against
future data loss. Keep the machine plugged in and the main power switch on for about 24 hours after
the power loss.
Even if the main power switch is turned off, the contents of the machine memory (for example, programmed
numbers) will not be lost. However, if power is lost for about one hour because the main power switch is
turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Transmission/Reception, or Memory
Lock.
If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power
is restored.
This report can be used to identify lost files. If a memory stored for Memory Transmission was lost, resend
it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend
it.
70
When an Error Occurs Using Internet Fax
When an Error Occurs Using Internet Fax
This section describes reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a
particular e-mail message. A "cc" of this notification is also sent to the administrator's e-mail address when
one is specified.
3
• If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not
successful, an Error Mail Notification is not sent to the sender.
• You can select to send Error Mail Notification by configuring the appropriate User Parameter. For
details about how to do this, see "Parameter Settings", Facsimile Reference .
• If Error Mail Notification cannot be sent, the Error Report (E-mail) is printed by the machine.
• If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error e-mail to the
originator of the document.
Error Report (E-mail)
The Error Report (E-mail) is printed by the machine when it is unable to send an Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted
successfully (due to reasons such as specifying an incorrect e-mail address).
• If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, an
error e-mail is not sent from the server.
• After a server-generated error e-mail is printed, the first page of the sent document is printed.
71
3. Troubleshooting When Using the Facsimile Function
3
72
4. Troubleshooting When Using the
Printer Function
This chapter describes likely causes of and possible solutions for printer function problems.
Messages Displayed When Installing the Printer
Driver
This section describes what to do if a message appears when installing the printer driver.
Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the
printer driver using [Add Printer] or [Install Printer].
4
Message number 58 appears if there is a newer version of the printer driver already installed.
Windows 2000
This section describes the procedure under Windows 2000.
1. On the [Start] menu, point to [Settings], and then click [Printers].
2. Double-click the Add Printer icon.
3. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is "\DRIVERS\(PCL5C or PS)\XP_VISTA
\(language)\DISK1" or "\DRIVERS\PCL6\XP_VISTA\MUI\DISK1". If the installer starts, click
[Cancel] to quit.
4. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
Windows XP Professional or Windows Server 2003/2003 R2
This section describes the procedure under Windows XP Professional or Windows Server 2003/2003
R2.
1. On the [start] menu, click [Printers and Faxes].
2. Click [Add a printer].
73
4. Troubleshooting When Using the Printer Function
3. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is "\DRIVERS\(PCL5C or PS)\XP_VISTA
\(language)\DISK1" or "\DRIVERS\PCL6\XP_VISTA\MUI\DISK1". If the installer starts, click
[Cancel] to quit.
4. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
4
Windows XP Home Edition
This section describes the procedure under Windows XP Home Edition.
1. On the [start] menu, click [Control Panel].
2. Click [Printers and Other Hardware].
3. Click [Printers and Faxes].
4. Click [Add a printer].
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is "\DRIVERS\(PCL5C or PS)\XP_VISTA
\(language)\DISK1" or "\DRIVERS\PCL6\XP_VISTA\MUI\DISK1". If the installer starts, click
[Cancel] to quit.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
Windows Vista
This section describes the procedure under Windows Vista.
1. On the Start menu, click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click [Add a printer].
74
Messages Displayed When Installing the Printer Driver
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is "\DRIVERS\(PCL5C or PS)\XP_VISTA
\(language)\DISK1" or "\DRIVERS\PCL6\XP_VISTA\MUI\DISK1". If the installer starts, click
[Cancel] to quit.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
Windows 7
4
This section describes the procedure under Windows 7.
1. On the Start menu, click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Devices and Printers].
4. Click [Add a printer].
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is "\DRIVERS\(PCL5C or PS)\XP_VISTA
\(language)\DISK1" or "\DRIVERS\PCL6\XP_VISTA\MUI\DISK1". If the installer starts, click
[Cancel] to quit.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
Windows Server 2008
This section describes the procedure under Windows Server 2008.
1. On the [Start] menu, click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click [Add a printer].
75
4. Troubleshooting When Using the Printer Function
5. Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the driver is "\DRIVERS\(PCL5C or PS)\XP_VISTA
\(language)\DISK1" or "\DRIVERS\PCL6\XP_VISTA\MUI\DISK1". If the installer starts, click
[Cancel] to quit.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
4
Windows Server 2008 R2
This section describes the procedure under Windows Server 2008 R2.
1. On the [Start] menu, click [Control Panel].
2. Click [Hardware].
3. Click [Devices and Printers].
4. Click [Add a printer].
5. Follow the instructions in Add Printer Wizard.
6. Specify a port.
• Available ports vary according to your Windows operating system or the type of interface. For details,
see "Confirming the Connection Method", Printer Reference .
• The PCL6 printer driver is installed in the language of your operating system.
76
If USB Connection Fails
If USB Connection Fails
This section describes how to troubleshoot a problem related to USB connections.
Problem
Causes
Solutions
The machine is not
automatically recognized.
The USB cable is not
connected properly.
Disconnect the USB cable, and then turn
off the main power switch. Turn on the
main power switch again. When the
machine has fully booted up, reconnect
the USB cable.
Windows has already
configured the USB settings.
Check whether the computer Open Windows' Device Manager, and
has identified the machine as then, under [Universal Serial Bus
an unsupported device.
controllers], remove any conflicting
devices. Conflicting devices have a [!] or
[?] icon by them. Take care not to
accidentally remove required devices.
For details, see Windows Help.
The machine does not
recognize the USB
connection even when a USB
cable is inserted.
If the USB cable is connected
while the machine is off, the
machine might not recognize
the USB connection.
4
Press the operation switch, and then
disconnect the USB cable. When the
machine has returned to the ready
condition, reconnect the USB cable.
77
4. Troubleshooting When Using the Printer Function
Messages Displayed When Using the Printer
Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.
Status Messages
This section describes the machine status messages.
4
Message
Status
"Hex Dump Mode"
In Hex Dump mode, the machine receives data in hexadecimal format.
Turn off the main power switch after printing, and then turn it back on.
"Job Suspended..."
Printing was temporarily stopped by SmartDeviceMonitor for Client.
You can resume printing via [My Job List] in SmartDeviceMonitor for
Client, or via the Web Image Monitor. To resume printing via Web Image
Monitor, check with your system administrator first.
78
"Offline"
The machine is offline. To start printing, switch the machine online by
pressing [ Online].
"Please wait."
This message might appear for a second or two while the machine is
preparing, performing initial adjustments, or adding toner. Wait a while.
"Printing..."
The machine is printing. Wait a while.
"Ready"
This is the default ready message. The machine is ready for use. No action
is required.
"Resetting job..."
The machine is resetting the print job. Wait until "Ready" appears on the
display panel.
"Setting change..."
The machine is changing settings. You cannot use the control panel while
this message is displayed. Wait a while.
"Waiting for print data..."
The machine is waiting for the next data to print. Wait a while.
Messages Displayed When Using the Printer Function
Messages Displayed on the Control Panel When Using the Printer Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine
.
Message
"Authentication has failed."
"Authentication has failed."
"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."
Causes
Solutions
The entered login user name
or login password is not
correct.
Ask the user administrator for the correct
login user name and login password.
The machine cannot perform
authentication.
Contact your administrator.
4
• The wireless LAN board
was not inserted when
the machine was turned
on.
Turn off the main power switch, and then
check the wireless LAN board is inserted
correctly. And then, turn on the main
power switch again. If the message
• The wireless LAN board appears again, call your service
was pulled out after the representative.
machine was turned on.
• The settings are not
updated although the
unit is detected.
"Cannot display files from the The memory device used
selected memory device."
cannot be recognized.
For details about the recommended
memory devices for the Direct printing
function from removable memory
devices, contact your sales or service
representative. The USB flash memory
that features password protection or
other security features may not work
normally.
"Hardware Problem:
Ethernet"
Turn off the main power switch, and then
back on again. If the message appears
again, contact your service
representative.
An error has occurred in the
Ethernet interface.
79
4. Troubleshooting When Using the Printer Function
Message
4
Causes
Solutions
"Hardware Problem: HDD"
An error has occurred in the
hard disk.
Turn off the main power switch, and then
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: USB"
An error has occurred in the
USB interface.
Turn off the main power switch, and then
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem:
Wireless Board"
Access to the wireless board
in which the wireless LAN
board is inserted is possible,
but an error was detected.
Turn off the main power switch, and then
check the wireless board is inserted
correctly. And then, turn on the main
power switch again. If the message
appears again, contact your service
representative.
"Hardware Problem:
Wireless Card"
• The installed wireless
LAN card is not
compatible with this
machine.
"Load following paper in n.
To cancel job, press [Job
Reset]."
(A figure is placed at n.)
Turn off the main power switch, and then
check the wireless card. And then, turn
on the main power switch again. If the
message appears again, contact your
• An error has occurred in service representative.
the wireless LAN card.
The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.
"More than one file cannot be A non-JPEG file has been
selected with this file type."
selected.
80
Check that the printer driver settings are
correct, and then load paper of the size
selected in the printer driver into the input
tray. For details about how to change the
paper size, see "Changing the Paper
Size", About This Machine
.
Multiple non-JPEG files cannot be
selected at one time in the Direct printing
function from removable memory
devices. Select files separately.
Messages Displayed When Using the Printer Function
Message
Causes
Solutions
"Paper size and type are
mismatched. Select another
tray from the following and
press [Continue]. To cancel
job, press [Job Reset]. Paper
size and type can also be
changed in User Tool."
The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.
Check that the printer driver settings are
correct, and then load paper of the size
selected in the printer driver into the input
tray. For details about how to change the
paper size, see "Changing the Paper
Size", About This Machine
.
"Paper size of n is
mismatched. Select another
tray from the following and
press [Continue].Paper type
can also be changed in User
Tools."
The size of the paper in the
Select a tray containing paper that is the
tray does not match the paper same size as the specified paper size.
size specified in the printer
driver.
4
(A tray name is placed at n.)
"Problem: Printer Font Error"
An error has occurred in the
font settings.
"The selected file(s)
You have tried to delete files
contained file(s) without
without the authority to do so.
access privileges. Only file(s)
with access privileges will be
deleted."
Contact your service representative.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.
"The same paper tray cannot The tray selected for other
Reset the job. Be sure the tray you select
be set for the main sheets and pages is the same as the one for slip sheets is not providing paper for
slip sheets ([Designate]).
for slip sheets.
other pages.
Check the setting."
"The size of the selected file(s) The total size of the selected
is too large."
file(s) exceeds 1 GB.
File(s) with a total size that exceeds 1 GB
cannot be printed.
• When the total size of the multiple
files that are selected exceeds 1
GB, select files separately.
• Print by using a function other than
the Direct printing function from
removable memory devices.
81
4. Troubleshooting When Using the Printer Function
Message
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
4
Causes
The destination list is being
updated from the network
using Web Image Monitor.
Solutions
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on the
number of destinations to be updated,
there may be some delay before you
can resume operation. Operations are
not possible while this message is
displayed.
"You do not have the
The logged in user name does Contact your administrator about the
privileges to use this function." not have permission for the
permission for the required function.
selected function.
Other Messages
This section describes likely causes of and possible solutions for the error messages that are printed on the
error logs or reports.
Message
"84: Error"
Causes
There is no work area
available for image
processing.
Solutions
• In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
• Decrease the number of files sent to
the machine.
82
"85: Error"
The specified graphics library Check that the data is valid.
is unavailable.
"86: Error"
Parameters of the control
code are invalid.
Check the print settings.
"91: Error"
Printing was canceled by the
auto job cancel function due
to a command error.
Check that the data is valid.
"92: Error"
Printing was canceled
because [Job Reset] or the
[Clear/Stop] key was
selected on the machine's
control panel.
Perform the print operation again if
necessary.
Messages Displayed When Using the Printer Function
Message
Causes
Solutions
"98: Error"
The machine could not access Turn off the main power switch, and then
Hard disk correctly.
back on again. If the message appears
frequently, contact your service
representative.
"99: Error"
This data cannot be printed.
The specified data is either
corrupt or not supported by
the Direct printing function
from removable memory
devices.
"Address Book is currently in
use by another function.
Authentication has failed."
The machine currently cannot Wait a while, and then retry the
perform authentication
operation.
because the Address Book is
being used by another
function.
"Auto-registration of user
information has failed."
Automatic registration of
Contact your administrator.
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book is
full.
"Cannot store data of this
size."
The paper size exceeded the Reduce the paper size of the file that you
capacity of the Document
want to send to a size that the Document
Server.
Server can store. Custom size files can
be sent but not stored afterward.
"Classification Code is
incorrect."
The classification code has
not been entered, or the
classification code has been
entered incorrectly.
Enter the correct classification code.
"Classification Code is
incorrect."
The classification code is not
supported with the printer
driver.
Select Optional for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes",
Printer Reference .
Check that the data is valid. For details
about the kinds of data supported by the
Direct printing function from removable
memory devices, see "Direct Printing
from a Removable Memory Device",
Printer Reference .
4
83
4. Troubleshooting When Using the Printer Function
Message
Causes
Solutions
"Collate has been
cancelled."
Collate was canceled.
Turn off the main power switch, and then
back on again. If the message appears
again, contact your sales or service
representative.
"Command Error"
An RPCS command error
occurred.
Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
• Check if the correct printer driver is
being used.
4
• Check if the machine's memory size
is set correctly in the printer driver.
• Check that the printer driver is the
most up-to-date version available.
"Compressed Data Error."
The printer detected corrupt
compressed data.
• Check the connection between the
computer and the printer.
• Check that the program you used
to compress the data is functioning
correctly.
84
"Data storage error."
You tried to print a Sample
Contact your service representative.
Print, Locked Print, Hold Print,
or Stored Print file, or to store
a file in the Document Server
when the hard disk was
malfunctioning.
"Document Server is not
available to use. Cannot
store."
You cannot use the Document Contact your administrator.
Server function.
Messages Displayed When Using the Printer Function
Message
Causes
"Duplex has been cancelled." Duplex printing was
canceled.
Solutions
• Select the proper paper size for the
duplex function. See
"Specifications for the Main Unit",
About This Machine
.
• In [Tray Paper Settings], under
"Paper Type", set "Apply Duplex"
to [Yes] for the paper tray that can
be used for duplex print. For
details, see "Tray Paper Settings",
Network and System Settings
Reference .
"Error has occurred."
A syntax error, etc., occurred. Check that the PDF file is valid.
"Exceeded max. capacity of
Document Server. Cannot
store."
The hard disk became full
after a file was stored.
"Exceeded max. number of
files of Document Server.
Cannot store."
The maximum file capacity of Delete some of the files stored in the
the Document Server was
Document Server.
exceeded.
"Exceeded max. number of
files to print for temporary /
stored jobs."
While printing a Sample Print, Delete unneeded files stored in the
Locked Print, Hold Print, or
machine.
Stored Print file, the maximum
file capacity was exceeded.
"Exceeded max. number of
pages of Document Server.
Cannot store."
The maximum page capacity Delete some of the files stored in the
of the Document Server was Document Server or reduce the number
exceeded.
of pages that you want to send.
"Exceeded max. number of
pages to print for
temporary / stored jobs."
While printing a Sample Print, Delete unneeded files stored in the
Locked Print, Hold Print, or
machine.
Stored Print file, the maximum Reduce the number of pages to print.
page capacity was
exceeded.
"Exceeded max. pages.
Collate is incomplete."
The number of pages
Reduce the number of pages to print.
exceeds the maximum
number of sheets that you can
use Collate with.
4
Delete some of the files stored in the
Document Server or reduce the size that
you want to send.
85
4. Troubleshooting When Using the Printer Function
Message
Causes
Solutions
"Exceeded the maximum unit The number of pages the user Contact your administrator.
count for Print Volume Use.
is permitted to print has been
The job has been cancelled." exceeded.
"Failed to obtain file system." PDF direct printing could not Turn off the main power switch, and then
be performed because the file back on again. If the message appears
system could not be obtained. again, contact your service
representative.
"File system is full."
PDF file does not print out
because the capacity of the
file system is full.
Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine.
"HDD is full."
The hard disk became full
while printing a Sample Print,
Locked Print, Hold Print, or
Stored Print file.
Delete unneeded files stored in the
machine.
4
Alternatively, reduce the data size of the
Sample Print, Locked Print, Hold Print, or
Stored Print file.
"HDD is full."
When printing with the
Delete unneeded forms or fonts
PostScript 3 printer driver, the registered in the machine.
hard disk capacity for fonts
and forms has been
exceeded.
"I/O buffer overflow."
An input buffer overflow
occurred.
• In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
• In [Printer Features], under [Host
Interface], select [I/O Buffer], and
then set the maximum buffer size to
a larger value.
• Reduce the number of files being
sent to the machine.
86
Messages Displayed When Using the Printer Function
Message
Causes
Solutions
"Information for user
authentication is already
registered for another user."
The user name for LDAP or
Contact your administrator.
Integration Server
authentication was already
registered in a different server
with a different ID, and a
duplication of the user name
occurred due to a switching
of domains (servers), etc..
"Insufficient Memory"
A memory allocation error
occurred.
PCL 5c
On the printer driver's [Print
Quality] tab, select a lower
resolution in the "Resolution" area.
4
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select a
lower resolution in the "Resolution:"
list.
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select a
lower resolution in the
"Resolutions:" list.
"Memory Retrieval Error"
A memory allocation error
occurred.
"No response from the server. A timeout occurred while
Authentication has failed."
connecting to the server for
LDAP authentication or
Windows Authentication.
"Output tray has been
changed."
Turn off the main power switch, and then
back on again. If the message appears
again, replace the RAM.
Check the status of the server.
The output tray was changed Specify the proper output tray.
because the paper size of the
specified output tray is
limited.
87
4. Troubleshooting When Using the Printer Function
Message
"Print overrun."
Causes
Solutions
Images were discarded while PCL 5c
printing.
On the printer driver's [Print
Quality] tab, select a lower
resolution in the "Resolution" area.
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select a
lower resolution in the "Resolution:"
list.
4
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select a
lower resolution in the
"Resolutions:" list.
88
"Printing privileges have not
been set for this document."
The PDF document you have Contact the owner of the document.
tried to print has no privileges
to print.
"Receiving data failed."
Data reception was aborted. Resend the data.
"Selected ppr. size is not
supported. Job was
cancelled."
Job reset is automatically
performed if the specified
paper size is incorrect.
Specify the correct paper size, and then
print the file again.
"Sending data failed."
The machine received a
command to stop
transmission from the printer
driver.
Check if the computer is working
correctly.
"Staple has been cancelled." Stapling printing was
canceled.
Check the paper orientation, paper
quantity, print orientation, and staple
position. Certain settings can produce
print results that might not be as
expected.
"The entered password is
incorrect."
Enter the correct password.
The password of the
encrypted PDF file has been
entered incorrectly.
Messages Displayed When Using the Printer Function
Message
Causes
Solutions
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."
The hard disk became full
after a file was stored.
Delete the files stored in the Document
Server or reduce the file size to be sent.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."
The maximum file capacity of Delete the files stored in the Document
the Document Server was
Server.
exceeded.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."
The maximum page capacity Delete some of the files stored in the
of the Document Server was Document Server or reduce the number
exceeded.
of pages that you want to send.
"You do not have a privilege
to use this function. This job
has been cancelled."
The entered login user name
or login password is not
correct.
Check that the user name and password
are correct.
"You do not have a privilege
to use this function. This job
has been cancelled."
The logged in user is not
allowed to use the selected
function.
Contact your administrator.
"You do not have a privilege
to use this function. This
operation has been
cancelled."
The logged in user does not Contact your administrator.
have the privileges to register
programs or change the
paper tray settings.
4
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Printer Reference .
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors by checking the error log
on the control panel.
89
4. Troubleshooting When Using the Printer Function
• The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors
already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked
Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the number
of errors reaches 30.
• If the main power switch is turned off, the log is deleted.
• You cannot view [Error Log] on the simplified display.
1. Press the [Printer] key to display the printer screen.
4
CCT035
2. Press [Error Log].
An error log list appears.
3. Press the desired job list, and then press [Details].
A detailed error log appears.
90
When You Cannot Print
When You Cannot Print
This section describes what to do if printing does not start even after performing a printing operation.
Problem
Causes
Solutions
Printing does not start.
The power is off.
Check the cable is securely plugged into
the power outlet and the machine. Turn
on the main power switch.
Printing does not start.
The machine is set to
"Offline".
Press [ Online].
Printing does not start.
The cause is displayed on the Check the error message or warning
screen of the control panel.
status on the display panel, and then
take the required action.
Printing does not start.
The interface cable is not
connected correctly.
Printing does not start.
The correct interface cable is The type of interface cable you should
not being used.
use depends on the computer. Be sure to
use the correct one. If the cable is
damaged or worn, replace it. See
"Connecting to the Interface", Network
and System Settings Reference .
Printing does not start.
The interface cable was
connected after the machine
was switched on.
Connect the interface cable before
turning on the main power switch.
Printing does not start.
If the machine is using
wireless LAN, failure to print
might result from a weak
wireless signal.
In [System Settings], under [Interface
Settings], select [Wireless LAN], and
then press [Wireless LAN Signal] to
check signal status. If signal quality is
poor, move the machine to a location
where radio waves can pass or remove
objects that might cause interference.
4
Connect the interface cable securely. If
it has a fastener, fasten that securely as
well. See "Connecting to the Interface",
Network and System Settings Reference
.
(You can check signal status only when
using wireless LAN in the infrastructure
mode.)
91
4. Troubleshooting When Using the Printer Function
Problem
Causes
Solutions
Printing does not start.
If the machine is using
wireless LAN, SSID settings
are incorrect.
Check using the machine's display panel
that the SSID is correctly set. See
"Wireless LAN", Network and System
Settings Reference .
Printing does not start.
If the machine is using
wireless LAN, the receiver's
MAC address may be
preventing communication
with the access point.
Check access point settings when in the
infrastructure mode. Depending on the
access point, client access may be
limited by MAC address. Also, check
there are no problems in transmission
between access point and wired clients,
and between access point and wireless
clients.
Printing does not start.
The login user name, login
password, or driver
encryption key is invalid.
Check the login user name, login
password, or driver encryption key.
Printing does not start.
Advanced encryption has
been set using the Extended
Security function.
Check the settings of the Extended
Security function with the administrator.
Data In indicator does not
light up or flash.
If the Data In indicator does
not light up or flash even after
the print job starts, the
machine has not received the
data.
4
• When the machine is connected to
a computer via a cable, check the
computer print port settings are
correct. For details, see p.93
"When the Data In Indicator Does
Not Light Up or Flash".
• When it is networked with a
computer, contact your
administrator.
[List / Test Print] is disabled.
92
A mechanical error might
have occurred.
Contact your service representative.
When You Cannot Print
Problem
Causes
Printing does not start when
using the extended wireless
LAN in Ad-hoc mode.
The correct Communication
mode is not set.
Solutions
• Turn off the main power switch, and
then back on again. See "Turning
On/Off the Power", About This
Machine
.
• In [System Settings], under
[Interface Settings], select
[Wireless LAN], and then set
[Communication Mode] to
[802.11 Ad-hoc Mode] and
[Security Method] to [Off]. Then at
the other side, set [SSID Setting]
and [Ad-hoc Channel] to the same
values.
4
If printing does not start, contact your service representative.
When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the
machine.
When the machine is connected to the computer using the interface cable
This section describes how to check the print port when the Data In indicator does not light up or blink.
Check if the print port setting is correct.
For Windows 2000
1. Click the [Start] button, point to [Settings], and then click [Printers].
2. Click the icon of the machine. On the [File] menu, click [Properties].
3. Click the [Ports] tab.
4. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Professional or Windows Server 2003/2003 R2
1. Click the [start] button, and then click [Printers and Faxes].
2. Click the icon of the machine. On the [File] menu, click [Properties].
3. Click the [Ports] tab.
4. In the [Print to the following port(s)] list, confirm the correct port is selected.
93
4. Troubleshooting When Using the Printer Function
For Windows XP Home Edition
1. Click the [start] button, and then click [Control Panel].
2. Click [Printers and Other Hardware].
3. Click [Printers and Faxes].
4. Click the icon of the machine. On the [File] menu, click [Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows Vista
1. Click the Start button, and then click [Control Panel].
4
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click the icon of the machine. On the [Organize] menu, click [Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows 7
1. Click the Start button, and then click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Devices and Printers].
4. Right click the icon of the machine. On the context menu, click [Printer Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows Server 2008
1. Click the [Start] button, and then click [Control Panel].
2. Click [Hardware and Sound].
3. Click [Printers].
4. Click the icon of the machine. On the [Organize] menu, click [Properties].
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows Server 2008 R2
1. Click the [Start] button, and then click [Control Panel].
2. Click [Hardware].
3. Click [Devices and Printers].
4. Right click the icon of the machine. On the context menu, click [Printer Properties].
94
When You Cannot Print
5. Click the [Ports] tab.
6. In the [Print to the following port(s)] list, confirm the correct port is selected.
Network connection
Contact the network administrator.
4
95
4. Troubleshooting When Using the Printer Function
Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when printing
from a computer.
When you cannot print clearly
Problem
The printed image is
smudged.
4
Causes
Solutions
Settings for thick paper have PCL 5c
not been made when printing
On the printer driver's [Paper] tab,
on thick paper in the bypass
select [Bypass Tray] in the "Input
tray.
Tray:" list. Then in the "Type:" list,
select [Thick 1 (106 to 130 g/m2)]
[Thick 4 (221 to 256 g/m2)].
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Paper] in the
"Menu:", and then select [Bypass
Tray] in the "Input Tray:" list. Then
in the "Paper Type:" list, select
[Thick 1 (106 to 130 g/m2)]
[Thick 4 (221 to 256 g/m2)].
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Paper] in the
"Menu:", and then select [Bypass
Tray] in the "Paper Source:" list.
Then in the "Media Type:" list,
select [Thick 1 (106 to 130 g/m2)]
[Thick 4 (221 to 256 g/m2)].
96
The printed image is faded
over the entire page.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
The printed image is faded
over the entire page.
The paper is unsuitable.
Use recommended paper. Printing on
coarse or treated paper might result in
faint print image. See "Recommended
Paper Sizes and Types", About This
Machine
.
Other Printing Problems
Problem
Images smudge when
rubbed. (Toner is not fixed.)
Causes
Solutions
The specified paper type and PCL 5c
the paper that is actually
On the printer driver's [Paper] tab,
loaded might be different. For
select a proper paper type in the
example, thick paper might
[Type:] box.
be loaded but not specified
PCL 6
as the paper type.
On the printer driver's [Detailed
Settings] tab, click [Paper] in the
"Menu:", and then select a proper
paper type in the "Paper Type:" list.
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Paper] in the
"Menu:", and then select a proper
paper type in the "Media Type:"
list.
4
The printed image is different Printing will be performed by Only when using PCL 6
from the image on the
the machine's graphic
On the printer driver's [Detailed
computer's display.
processing function.
Settings] tab, click [Print Quality] in
the "Menu:", and then select
[Raster] in the "Raster/Vector:" list.
When printing graphics, the
output and the screen are
different.
If the printer driver is
configured to use the
graphics command, the
graphics command from the
machine is used to print.
If you want to print accurately, set the
printer driver to print without using the
graphics command. See the printer
driver Help.
White lines appear.
The dustproof glass is dirty.
Clean the dustproof glass.
See "Cleaning the Dustproof Glass",
About This Machine
.
Images are smudged.
Smudging can occur if a
printed side rubs against
things such as the corner of
the machine.
When removing copies from the output
tray, do so carefully to avoid scuffing the
printed side. If you are making many
copies, remove them in small batches.
Lines of garbled or unwanted An incorrect printer language Select the correct printer driver, and then
alphanumeric characters
might have been selected.
print the file again.
appear.
97
4. Troubleshooting When Using the Printer Function
Problem
4
Causes
Solutions
Images are cut off, or excess
is printed.
You may be using paper
Use the same size paper as that selected
smaller than the size selected in the application. If you cannot load
in the application.
paper of the correct size, use the
reduction function to reduce the image,
and then print. See the printer driver
Help.
There are white gaps
between black letters/
objects and color
background.
Registration shifting has
occurred.
PCL 5c
On the printer driver's [Print
Quality] tab, select "Manual" in the
"Color" area. Click [Advanced...],
and then select the "Black Over
Print" check box.
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
"Menu:", and then select "Manual"
under "Color Option:". Click
[Details...], and then select the
"Black Over Print" check box.
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
"Menu:". Click [Details...], and then
select the "Black Over Print" check
box.
Photo images are coarse.
98
Some applications print at
lower resolution.
Use the application's settings to specify
a higher resolution.
Other Printing Problems
Problem
A solid line is printed as a
dashed line or appears
blurred.
Causes
Solutions
Dither patterns do not match. PCL 5c
On the printer driver's [Print
Quality] tab, check "Manual" box
in "Color" area. Then click
[Advanced...], change the
"Dithering:" setting.
PCL 6
On the Printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then click
[Details...] under "Color Option:".
Then change the "Dithering:"
setting.
4
PostScript 3
On the Printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then change the
"Dithering" setting.
99
4. Troubleshooting When Using the Printer Function
Problem
Fine lines are fuzzy, of
inconsistent thickness or
color, or do not appear.
Causes
Solutions
Super fine lines have been
PCL 5c
specified in the application,
On the printer driver's [Print
or a color that is too light has
Quality] tab, check "Manual" box
been specified for the lines.
in "Color" area. Then click
[Advanced...], change the
"Dithering:" setting.
PCL 6
On the Printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then click
[Details...] under "Color Option:".
Then change the "Dithering:"
setting.
4
PostScript 3
On the Printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then change the
"Dithering" setting.
If the problem continues after you
change the dithering settings, use the
settings of the application in which the
image was created to change the color
and thickness of the lines.
Images appear only partially The paper is damp.
colored.
100
Use paper that has been stored in the
recommended temperature and
humidity condition. See "Paper
Storage", About This Machine
.
Other Printing Problems
When paper is not fed properly
Problem
Paper is not fed from the
selected tray.
Causes
Solutions
When you are using a
PCL 5c
Windows operating system,
On the printer driver's [Paper] tab,
printer driver settings override
select the desired input tray in the
those settings using the
"Input Tray" list.
display panel.
PCL 6
On the Printer driver's [Detailed
Settings] tab, click [Paper] in the
"Menu:", select the desired input
tray in the "Input Tray:" list.
PostScript 3
4
On the Printer driver's [Detailed
Settings] tab, click [Paper] in the
"Menu:", select the desired input
tray in the "Paper Source:" list.
Images are printed at a slant. The tray's side fences might
not be locked.
Check that the side fences are locked.
See "Changing the Paper Size", About
This Machine
.
Images are printed at a slant. The paper is feeding in at a
slant.
Load the paper correctly. See "Loading
Paper", About This Machine
.
Misfeeds occur frequently.
The number of sheets loaded Load paper only as high as the upper
exceeds the capacity of the
limit markings on the side fences of the
machine.
paper tray, or the markings on the paper
guides of the bypass tray.
Misfeeds occur frequently.
The paper tray's side fences
are set too tightly.
Push the side fences lightly, and then
reset them.
Misfeeds occur frequently.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
101
4. Troubleshooting When Using the Printer Function
Problem
Misfeeds occur frequently.
Causes
Solutions
The paper is wrinkled or has
been folded/creased.
• Use recommended paper. For
details about recommended
paper, see "Recommended Paper
Sizes and Types", About This
Machine
.
• Use paper that has been stored in
the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see "Paper Storage",
About This Machine
.
4
102
Misfeeds occur frequently.
Printed paper is being used.
Do not load sheets that have already
been copied or printed onto by another
machine.
Misfeeds occur frequently.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Misfeeds occur frequently.
You have selected [Any
Select an output tray other than the right
Size/Type] or [Any Custom tray.
Size/Type] for [Bypass Tray]
(under [Tray Setting Priority]
in [System] of [Printer
Features]), and selected the
right tray as the output tray,
and then tried to print on
paper that is longer than
355.6 mm (14 inches) from
the bypass tray.
Sheets are feeding in
together, resulting in jams.
Sheets are sticking together.
Fan the sheets thoroughly before
loading them. Alternatively, feed the
sheets into the machine one at a time.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Other Printing Problems
Problem
Causes
Solutions
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Edges of sheets are creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine
.
Edges of sheets are creased.
You are using nonrecommended paper.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine
.
Cannot print in duplex mode. Duplex printing cannot be
done with paper set in the
bypass tray.
4
When using duplex printing, make
settings to use paper from a tray other
than the bypass tray.
Duplex printing is
malfunctioning.
You have loaded thin paper Change the paper.
lighter than 60 g/m2 (16 lb.
Bond), or thick paper heavier
than 163 g/m2 (90 lb.
Index).
Duplex printing is
malfunctioning.
"Apply Duplex" is set to [No] In [Tray Paper Settings], under "Paper
for "Paper Type".
Type" set "Apply Duplex" to [Yes]. For
details, see "Tray Paper Settings",
Network and System Settings Reference
.
Duplex printing is
malfunctioning.
You have selected a paper
type that cannot be used for
duplex print.
In [Tray Paper Settings], select a paper
type that can be used for duplex print.
For details about the paper types that
can be used, see "Duplex Copying",
Copy and Document Server Reference
.
103
4. Troubleshooting When Using the Printer Function
Problem
Causes
The image on the back side of Missing patches and
duplex copies has mottled
smudges are caused by
blank patches or is smudged. moisture leaking from the
paper.
4
Solutions
• Do not install the machine in areas
that are susceptible to low
temperature.
• Use paper that has been stored
where temperature and humidity
conditions meet the limitations we
recommend. For details about the
paper storage conditions we
recommend, see "Paper Storage",
About This Machine
.
• Install the Optional anti-humidity
heater. For details about the antihumidity heater, contact your
service representative.
White stripes appear on the
OHP.
Fragments of paper are stuck Use a dry cloth to wipe any paper
to the OHP.
fragments off the back of the OHP.
Other printing problems
Problem
It takes a long time to
complete a print job.
104
Causes
"Sleep mode" might be set.
Solutions
The machine requires time to warm up if
it has been in "Sleep mode". In [System
Settings], under [Timer Settings], select
[Auto Off Timer], and then specify
"Sleep mode".
Other Printing Problems
Problem
It takes a long time to
complete a print job.
Causes
Solutions
Photographs and other data
intensive pages take a long
time for the machine to
process, so simply wait when
printing such data.
If the Data In indicator is blinking, data
has been received by the printer. Wait
for a moment.
Changing the following settings with the
printer driver may help speed up
printing:
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select a
lower resolution in the "Resolution:"
list.
4
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select a
lower resolution in the
"Resolutions:" list.
Images are printed in the
wrong orientation.
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
When using Windows
Bidirectional communication
2000/XP/Vista/7, and
is not working.
Windows Server
2003/2003
R2/2008/2008 R2,
optional components
connected to the machine are
not recognized.
Set the machine's feed orientation and
the printer driver's feed orientation
accordingly. See the printer driver Help.
Set up optional devices on the Properties
of the printer. See the printer driver Help.
105
4. Troubleshooting When Using the Printer Function
Problem
4
Causes
Solutions
When using Windows
2000/XP/Vista/7, and
Windows Server
2003/2003
R2/2008/2008 R2,
combined printing, booklet
printing, or Auto Reduce /
Enlarge printing does not
come out as expected.
The correct application or
printer driver settings are not
made.
Make sure the application's paper size
and orientation settings match those of
the printer driver. If a different paper size
and orientation are set, select the same
size and orientation.
A print instruction was issued
from the computer, but
printing did not start.
User Authentication may
have been set.
Contact your administrator.
Color originals are printed in No color print settings are
black and white.
made on the printer driver.
PCL 5c
On the printer driver's [Setup] tab,
select [Color] in the "Color/ Black
and White:" list.
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Basic] in the
"Menu:", and then select [Color] in
the "Color/ Black and White:" list.
PostScript 3
On the printer driver's [Detailed
Settings] tab, click [Basic] in the
"Menu:", and then select [Color] in
the "Color Mode" list.
106
PDF files do not print out/
cannot perform PDF direct
print.
PDF files are passwordprotected.
To print password-protected PDF files,
enter the password in the [PDF Menu] or
on Web Image Monitor. For details, see
"PDF Menu", Printer Reference , or
Web Image Monitor Help.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files cannot be printed if Change the PDF file security setting.
they are print-disabled in PDF
file security setting.
Other Printing Problems
Problem
PDF direct print produces
strange or malformed
characters.
Causes
Fonts were not embedded.
Solutions
Embed fonts in the PDF file you want to
print, and then print.
If the problem cannot be solved, contact your service representative.
4
107
4. Troubleshooting When Using the Printer Function
When PictBridge Printing Does Not Work
This section describes likely causes of and possible solutions for problems that can occur when using
PictBridge printing.
Problem
PictBridge is not available.
Causes
There is a problem with the
USB connection or the
PictBridge settings.
4
Solutions
Use the following procedure to check
the connection and settings:
1. Disconnect, and then reconnect the
USB cable.
2. Check the PictBridge settings are
enabled.
3. Disconnect the USB cable, and
then turn off the machine. Turn the
machine back on. When the
machine has fully booted up,
reconnect the USB cable.
When two or more digital
You have connected multiple Connect one digital camera only. Do not
cameras are connected, the digital cameras.
connect multiple cameras.
second and subsequent
cameras are not recognized.
Printing is disabled.
The number of originals
The maximum specifiable print quantity
exceeds the maximum
at a time is 999. Respecify the quantity
number of pages that can be to 999 or less, and then retry printing.
printed at a time.
Printing is disabled.
There is no paper of the
specified size remaining.
There is no paper of the specified size
remaining.
If you have to use paper that is not of the
specified size, perform Form Feed. To
cancel printing, perform Job Cancel.
108
5. Troubleshooting When Using the
Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
Messages Displayed When Using the Scanner
Function
This section describes the principal messages that appear on the display panel and the client computer. If
other messages appear, follow their instructions.
Messages Displayed on the Control Panel When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message
Causes
Solutions
"Authentication has failed."
The entered login user name
or login password is not
correct.
Contact the user administrator.
"Authentication has failed."
The machine cannot perform
authentication.
Contact your administrator.
"Authentication with the
The entered user name or
destination has failed. Check password was invalid.
settings. To check the current
status, press [Scanned Files
Status]."
5
• Check that the user name and
password are correct.
• Check that the ID and password for
the destination folder are correct.
• A password of 128 or more
characters may not be recognized.
"Cannot communicate with
PC. Contact the
administrator."
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
Contact your administrator.
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
109
5. Troubleshooting When Using the Scanner Function
Message
"Cannot find the specified
path. Please check the
settings."
Causes
Solutions
An antivirus program or a
firewall is preventing the
machine connecting to your
computer.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• To prevent an antivirus application
blocking the connection, register
the facsimile program in the
antivirus program's exclusion list.
For details about the procedure for
excluding a program, see your
antivirus application's Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
5
110
"Cannot start scanning
Scan Profile is not set on the
because communication was client computer.
failed."
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scanner Reference .
"Cannot start scanning
The [Take no action] setting
because communication was has been selected on the
failed."
client computer, forcing the
client computer to remain
inactive when it receives scan
data.
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response on
receipt of scan data. For details, see
your operating system's Help.
"Cannot start scanning.
Check the setting(s) on the
PC."
Check the Scan Profile configuration.
The Scan Profile might be
incorrectly configured.
Messages Displayed When Using the Scanner Function
Message
Causes
"Cannot write on the memory
storage device. Check the
memory storage device and
machine settings."
The memory device is faulty,
or the file name contains a
character that cannot be
used.
Solutions
• Check to see if the memory device
is defective.
• Check the memory device. It might
be unformatted, or its format might
be incompatible with this machine.
• Check the file name set at the time
of scanning. For details about the
characters that can be used in file
names, see "Specifying the File
Name", Scanner Reference .
"Cannot write on the memory
storage device because
remaining free space is
insufficient."
The memory device is full and
scan data cannot be saved.
Even if the memory device
appears to have sufficient
free space, data might not be
saved if the maximum number
of files that can be saved is
exceeded.
• Replace the memory device.
• If the document is scanned as
single-page or divided multiple
pages, data already written to the
memory device is saved as is.
Replace the memory device, and
then press [Retry] to save the
remaining data, or press [Cancel]
to redo the scan.
"Cannot write on the memory The memory device is writestorage device because the protected.
device is write-protected."
Unlock the write-protection on the
memory device.
"Captured file exceeded
The maximum number of
max. number of pages per
pages per file has been
file. Cannot send the scanned exceeded.
data."
Reduce the number of pages in the
transmitted file, and then resend the file.
See "Storage function", Scanner
Reference .
"Connection with LDAP server A network error has occurred
has failed. Check the server and connection has failed.
status."
Try the operation once more.
5
• Try the operation once more. If the
message is still shown, the network
may be crowded.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see "Programming the LDAP
server", Network and System
Settings Reference .
111
5. Troubleshooting When Using the Scanner Function
Message
"Contains invalid character
(s). Please re-enter."
Causes
The file name contains a
character that cannot be
used.
Solutions
Check the file name specified at the time
of scanning. The file name specified in
the Sending Scan Files to Folders
function cannot contain the following
characters:
\/:*?"<>|
The file name cannot start or end with a
period ".".
"Could not send the data
because the PC timed out
before it was sent."
5
A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes of
time outs:
• Reduce the number of originals,
and then scan again.
• Remove any misfed original, and
then scan again.
• Use Scanner Journal to check there
are no jobs awaiting transmission,
and then scan again.
• Too many originals per
set.
• Misfed originals.
• Transmission of other
jobs.
112
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
The destination's S/MIME
certificates are invalid or
cannot be found.
Contact your administrator.
"Destinations to which
encrypted files will be sent
contain users that could not
be verified by the certificates.
Check the destinations."
S/MIME certificates are
valid, but the Certificate
Authority could not be found
for the destination.
Contact your administrator.
"Entered user code is not
correct. Please re-enter."
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
Messages Displayed When Using the Scanner Function
Message
Causes
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. Email Size] in Scanner
Features."
The file size per page has
reached the maximum e-mail
size specified in [Scanner
Features].
"Exceeded max. No. of
results to display. Max.: n"
Search results have
exceeded the max.
displayable number.
Search again after changing the search
conditions.
The scanned data exceeded
maximum data capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. See "Relationship between
Resolution and Scan Size", Scanner
Reference .
(A figure is placed at n.)
"Exceeded max. data
capacity. Check scanning
resolution, then press Start
key again."
Solutions
• In [Scanner Features], under [Send
Settings], increase the size of
[Max. E-mail Size].
• In [Scanner Features], under [Send
Settings], set [Divide & Send Email] to [Yes (per Page)] or [Yes
(per Max. Size)].
"Exceeded max. data
The scanned original
capacity. Check the scanning exceeded maximum data
resolution, then reset original capacity.
(s)."
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. See "Relationship between
Resolution and Scan Size", Scanner
Reference .
"Exceeded max. number of
alphanumeric characters for
the path."
The maximum number of
specifiable alphanumeric
characters in a path has been
exceeded.
The maximum number of characters
which can be entered for the path is 256.
Check the number of characters you
entered, and then enter the path again.
"Exceeded max. number of
alphanumeric characters."
The maximum enterable
number of alphanumeric
characters has been
exceeded.
Check the maximum number of
characters which can be entered, and
then enter it again. See "Values of
Various Set Items for Transmission/
Storage/Delivery Function", Scanner
Reference .
5
113
5. Troubleshooting When Using the Scanner Function
Message
5
114
Causes
Solutions
"Exceeded max. number of
file name. Cannot scan.
Check Start No."
Scanning is impossible
because the first digit in the
serial number assigned to
single-page files is too large,
making subsequent numbers
unassignable.
Press [Send File Type / Name] on the
scanner screen, and then press
[Change] to the right of the entry box.
Use the number keys to specify a smaller
number as the first digit in the serial
number.
"Exceeded max. number of
file name. Cannot send the
data. Check Start No."
Sending scanned files is
impossible because the first
digit in the serial number
assigned to single-page files
is too large, making
subsequent numbers
unassignable.
Press [Send File Type / Name] on the
scanner screen, and then press
[Change] to the right of the entry box.
Use the number keys to specify a smaller
number as the first digit in the serial
number.
"Exceeded max. number of
files which can be sent at the
same time. Reduce the
number of the selected files."
The number of files exceeded Reduce the number of files, and then
the maximum number
send them again.
possible.
"Exceeded max. number of
files which can be used in
Document Server at the same
time."
The maximum number of files
that can be stored in the
Document Server has been
exceeded.
Check the files stored by the other
functions, and then delete unneeded
files. For details about how to delete
files, see "Deleting a Stored Document",
Copy and Document Server Reference
.
"Exceeded max. number of
The file being stored has
pages per file. Do you want exceeded the maximum
to store the scanned pages as number of pages for one file.
1 file?"
Specify whether to store the data or not.
Scan the pages that were not scanned,
and then store them as a new file. See
"Storing Files Using the Scanner
Function", Scanner Reference .
"Exceeded max. number of
standby files. Try again after
the current file is sent."
The maximum number of
standby files was exceeded.
There are 100 files waiting in the
sending queue for e-mail, Scan to
Folder, or delivery functions. Wait until
files have been sent.
"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."
Too many files are waiting to Try again after they have been
be delivered.
delivered.
Messages Displayed When Using the Scanner Function
Message
Causes
"Exceeded max. page
The number of scanned
capacity per file. Press [Send] pages exceeded maximum
to send the scanned data, or page capacity.
press [Cancel] to delete."
"Exceeded max. page
capacity per file. Press
[Write] to write the scanned
data to the memory storage
device, or press [Cancel] to
delete."
Solutions
Select whether to send the data so far.
The scan could not be
Reduce the number of documents to be
completed because the
written to the memory device, and then
maximum number of pages
try again.
that can be scanned by this
machine was exceeded
during writing to the Memory
device.
"Exceeded maximum number Too many files are waiting to Please try again after they have been
of file to store. Delete all
be delivered.
delivered.
unnecessary files."
"Exceeded time limit for LDAP A network error has occurred
server search. Check the
and connection has failed.
server status."
5
• Try the operation once more. If the
message is still shown, the network
may be crowded.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see "Programming the LDAP
server", Network and System
Settings Reference .
"Invalid certificates or no S/
MIME certificates were
found."
The destination's S/MIME
certificates are invalid or
cannot be found.
Contact your administrator.
"LDAP server authentication
has failed. Check the
settings."
The user name and password In [System Settings], under
differ from those set for LDAP [Administrator Tools], check the settings
Authentication.
of LDAP server. For details, see
"Programming the LDAP server",
Network and System Settings Reference
.
115
5. Troubleshooting When Using the Scanner Function
Message
Causes
"Memory is full. Cannot scan. Because of insufficient hard
The scanned data will be
disk space, the first page
deleted."
could not be scanned.
Solutions
Try one of the following measures:
• Wait for a while, and then retry the
scan operation.
• Reduce the scan area or scanning
resolution. See "Scan Settings" of
Various Scan Settings, Scanner
Reference .
• Delete unneeded stored files. See
"Deleting a Stored File", Scanner
Reference .
5
"Memory is full. Do you want Because there is not enough Specify whether to use the data or not.
to store scanned file?"
free hard disk space in the
machine for storing in the
Document Server, only some
of the pages could be
scanned.
"Memory is full. Press [Write]
to write the current scanned
data to the memory storage
device, or press [Cancel] to
delete."
The scan could not be
completed because there
was insufficient hard disk
memory at the time of saving
to the memory device.
Select whether or not to save the
scanned document to the memory
device.
"Memory is full. Scanning has
been cancelled. Press [Send]
to send the scanned data, or
press [Cancel] to delete."
Because there is not enough
free hard disk space in the
machine for delivering or
sending by e-mail while
storing in the Document
Server, only some of the
pages could be scanned.
Specify whether to use the data or not.
"Memory storage device not
detected. Insert the device."
There is no memory device
inserted.
Insert a memory device, or check to see
whether the memory device is properly
inserted in the media slot.
"No paper. Load paper of
one of the following sizes."
No paper is set in the
specified paper tray.
Load paper of the sizes listed in the
message. See "Loading Paper", About
This Machine
.
"Now loading WSD... Please WSD scanner function is
wait."
being prepared.
116
Wait a while.
Messages Displayed When Using the Scanner Function
Message
Causes
Solutions
"Only one memory storage
device can be used in one
time. Please remove all other
memory storage devices to
resume writing."
Only one memory device can Insert one memory device only in the
be connected at a time.
media slot.
"Original is being scanned by
another function. Switch to
the following function, then
press the Stop key to cancel
scanning or press the Start
key to continue."
A function of the machine
other than the Scanner
function is being used such as
the Copier function.
Cancel the job in progress.
For example, press [Exit], and then press
the [Copy] key. Next, press the [Clear/
Stop] key. When the message "The
Clear / Stop key was pressed. Are you
sure you want to stop scanning?"
appears, press [Stop].
"Output buffer is full. Sending Too many jobs are in standby Retry sending after sending jobs in
the data has been cancelled. state, and sending was
standby state completes.
Please try again later."
canceled.
"SMTP authentication E-mail The SMTP authentication eaddress and Administrator E- mail address and the
mail address mismatch."
administrator's e-mail
address do not match.
Contact your administrator.
"Scanner journal is full. Please "Print & Delete Scanner
check Scanner Features."
Journal" in [Scanner
Features] is set to [Do not
Print: Disable Send], and
Scanner Journal is full.
Print or delete Scanner Journal. For
details, see "General Settings", Scanner
Reference .
"Selected file is currently in
use. File name cannot be
changed."
You cannot change the name Cancel transmission ("Waiting..." status
of a file whose status is
cleared) or the DeskTopBinder setting,
"Waiting..." or that is being
and then change the file name.
edited with DeskTopBinder.
"Selected file is currently in
use. Password cannot be
changed."
You cannot change the
Cancel transmission ("Waiting..." status
password of a file whose
cleared) or the DeskTopBinder setting,
status is "Waiting..." or that is and then change the password.
being edited with
DeskTopBinder.
5
117
5. Troubleshooting When Using the Scanner Function
Message
"Selected file is currently in
use. User name cannot be
changed."
Causes
Solutions
You cannot change the
Cancel transmission ("Waiting..." status
sender's name whose status is cleared) or the DeskTopBinder setting,
"Waiting..." or that is being
and then change the user name.
edited with DeskTopBinder.
"Sending the data has failed. A network error has occurred Wait until sending is retried
The data will be resent later." and a file was not sent
automatically after the preset interval. If
correctly.
sending fails again, contact the network
administrator.
5
118
"Some invalid destination(s)
contained. Do you want to
select only valid destination
(s)?"
The specified group contains In the message that appears at each
e-mail destinations and Scan transmission, press [Select].
to Folder destinations, either
of which are incompatible
with the specified
transmission method.
"Some of selected files are
currently in use. They could
not be deleted."
You cannot delete a file which Cancel transmission ("Waiting..." status
is waiting to be transmitted
cleared) or the DeskTopBinder setting,
("Waiting..." status
and then delete the file.
displayed) or whose
information is being changed
with DeskTopBinder.
"Some page(s) are near
blank. To cancel, press the
Stop key."
The first page of the document The original's blank side might have
is almost blank.
been scanned. Be sure to place your
originals correctly.
"The entered file name
The file name contains a
contains invalid character(s). character that cannot be
Enter the file name again
used.
using any of the following 1
byte characters. " 0 to 9 ", " A
to Z ", " a to z ", " . - _""
Check the file name set at the time of
scanning. For details about characters
that can be used in file names, see
"Specifying the File Name", Scanner
Reference .
"The selected file(s)
You have tried to delete files
contained file(s) without
without the authority to do so.
access privileges. Only file(s)
with access privileges will be
deleted."
The files can be deleted by the file
administrator. To delete a file which you
are not authorized to delete, contact
your administrator.
Messages Displayed When Using the Scanner Function
Message
"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status, press
[Scanned Files Status]."
Causes
Solutions
Transmission has failed.
Allocate sufficient space.
There was not enough free
space on the hard disk of the
SMTP server, FTP server, or
client computer at the
destination.
"Transmission has failed. To While a file was being sent, a
check the current status, press network error occurred and
[Scanned Files Status]."
the file could not be sent
correctly.
If the same message appears again after
scanning again, the cause could be a
mixed network, or else network settings
were changed during WSD scanner
transmission. Check with your system
administrator.
"Updating the destination list
has failed. Try again?"
A network error has occurred. Check whether the server is connected.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
A specified destination or
Specify the destination or sender's name
sender's name was cleared
again.
when the destination list in the
delivery server was updated.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
5
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on the
number of destinations to be updated,
there may be some delay before you
can resume operation. Operations are
not possible while this message is
displayed.
"You do not have the
The logged in user name does Contact your administrator about the
privileges to use this function." not have permission for the
permission for the required function.
selected function.
Messages Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on the
client computer when using the TWAIN driver. If a message not described here appears, act according to
the message.
119
5. Troubleshooting When Using the Scanner Function
Message
Causes
Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user name,
password, or driver
encryption key was invalid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact your
administrator.
"Call Service"
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that can
be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set.
Contact the network or scanner
administrator.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
The main power switch of the Check whether the main power switch of
previously used scanner is not the scanner used for the previous scan is
set to "On".
turned on.
"Please call your service
representative."
5
("XXX" and "YYY" indicate
scanner names.)
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The machine is not connected
to the network correctly.
• Check that the previously used
scanner is connected to the
network correctly.
• Cancel the Personal Firewall of the
client computer. For details, see
Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Remote Maintenance Using
telnet", Network and System
Settings Reference .
• Select the scanner used for the
previous scan.
120
Messages Displayed When Using the Scanner Function
Message
Causes
Solutions
"Cannot specify any more
scanning area."
The maximum number of
registerable scan areas has
been exceeded.
The maximum number of scanning areas
that can be stored is 100. Delete
unneeded scanning areas.
"Clear Misfeed(s) in ADF."
A paper misfeed has
occurred inside the ADF.
Remove jammed originals, and then
insert them again. For details, see
p.129 "Removing Jammed Paper".
Check whether the originals are suitable
to be scanned by the machine.
"Communication error has
occurred on the network."
A communication error has
occurred on the network.
"Error has occurred in the
scanner driver."
An error has occurred in the
driver.
Check whether the client computer can
use the TCP/IP protocol.
• Check whether the network cable
is connected correctly to the client
computer.
5
• Check whether the Ethernet board
of the client computer is recognized
correctly by Windows.
• Check whether the client computer
can use the TCP/IP protocol.
"Error has occurred in the
scanner."
The application-specified
scan conditions have
exceeded the setting range of
the machine.
• Check whether the scanning
settings made with the application
exceed the setting range of the
machine.
• Disable the client computer's own
firewall. For details, see Windows
Help.
"Fatal error has occurred in
the scanner."
An unrecoverable error has
occurred on the machine.
"Insufficient memory. Close
all other applications, then
restart scanning."
Memory is insufficient.
An unrecoverable error has occurred in
the machine. Contact your service
representative.
• Close all the unnecessary
applications running on the client
computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
121
5. Troubleshooting When Using the Scanner Function
Message
Causes
"Insufficient memory. Reduce Scanner memory is
the scanning area."
insufficient.
Solutions
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See
TWAIN driver Help.
The problem may be due to the following
cause:
5
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. See "Relationship
between Resolution and Scan
Size", Scanner Reference .
"Invalid Winsock version.
Please use version 1.1 or
higher."
You are using an invalid
version of Winsock.
"No User Code is registered. Access is restricted with user
Consult your system
codes.
administrator."
122
Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM.
Contact your administrator of the
machine.
"No response from the
scanner."
The machine or client
Check whether the machine or client
computer is not connected to computer is connected to the network
the network correctly.
correctly.
"No response from the
scanner."
The network is crowded.
"Scanner is in use for other
function. Please wait."
A function of the machine
other than the Scanner
function is being used such as
the Copier function.
Wait for a while, and then try to
reconnect.
• Wait for a while, and then
reconnect.
• Cancel the job in progress.
For example, press [Exit], and then
press the [Copy] key. Next, press
the [Clear/Stop] key. When the
message "The Clear / Stop key
was pressed. Are you sure you
want to stop scanning?" appears,
press [Stop].
Messages Displayed When Using the Scanner Function
Message
Causes
Solutions
"Scanner is not available on
the specified device."
The TWAIN scanner function Contact your service representative.
cannot be used on this
machine.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
"Scanner is not available.
Check the scanner
connection status."
The machine is not connected
to the network correctly.
Turn on the main power switch.
• Check whether the machine is
connected to the network correctly.
• Deselect the personal firewall
function of the client computer. For
details, see Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Remote Maintenance Using
telnet", Network and System
Settings Reference .
"Scanner is not ready. Check The ADF cover is open.
the scanner and the options."
Check whether the ADF cover is closed.
"The name is already in use. You tried to register a name
Check the registered names." that is already in use.
Use another name.
5
123
5. Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
This section describes likely causes of and solutions for problems related to network delivery and sending
e-mail.
When Stored Files Cannot Be Accessed
This section describes likely causes of and possible solutions for job access-related problems.
Problem
5
Causes
Solutions
The stored file is locked and is The file, which is password
Contact your administrator.
not accessible.
protected, is locked because
the password was incorrectly
entered ten times.
When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for stored files being unable to be edited.
Problem
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
redelivered.
Causes
Solutions
Limits have been imposed
Contact your administrator.
using the available extended
security function.
When You Cannot Browse the Network to Send a Scan File
This section describes likely causes of and possible solutions for the network browsing failing to operate
when files are sent.
Problem
Causes
The network cannot be
The following machine
browsed when specifying the settings may not be correct:
destination folder.
• IP address
• Subnet Mask
124
Solutions
Check the settings. See "Interface
Settings", Network and System Settings
Reference .
When You Cannot Send Scanned Files
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem
The Scanner Properties
dialog box cannot be
displayed.
Causes
Advanced encryption has
been specified in the
extended security setting.
Solutions
For details about the extended security
setting, contact your administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem
Causes
Solutions
Cannot use the network
delivery function.
The delivery software may be Contact your administrator.
an old version or a security
setting may be specified.
Cannot use the network
delivery function.
The network delivery function Specify it correctly. See "Network
setting is not correct.
Settings Required to Use the Network
Delivery Scanner", Network and System
Settings Reference .
5
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem
Causes
Solutions
If several destinations are
selected for the broadcasting
sequence, the data is sent
over twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact your administrator. For details
about destination settings.
125
5. Troubleshooting When Using the Scanner Function
Problem
When putting a signature on
an e-mail using S/MIME, an
e-mail address for "Sender" is
not set for "From".
Causes
Solutions
When S/MIME is applied,
Contact your administrator.
the administrator appears in
the "From" field, and the
sender appears in the "Replyto" field.
• Using S/MIME makes e-mail larger than when not using S/MIME.
When You Cannot Send Scan Files Using WSD
5
This section describes likely causes of and possible solutions for sending scan files using WSD.
Problem
126
Causes
Solutions
The WSD scanner function
cannot be used.
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scanner Reference .
The WSD scanner function
cannot be used.
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives scan
data.
Open scanner Properties, click the
[Events] tab, and then select [Start this
program] as the computer's response on
receipt of scan data. For details, see
your operating system's Help.
When Scanning Is Not Done As Expected
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem
Causes
Solutions
The scanned image is dirty.
The exposure glass, scanning Clean them. See "Maintaining Your
glass, or ADF is dirty.
Machine", About This Machine
.
The image is distorted or out
of position.
The original was moved
during scanning.
The image is distorted or out
of position.
The original was not pressed Make sure the original is pressed flat
flat against the exposure
against the exposure glass.
glass.
The scanned image is upside The original was placed
down.
upside down.
Do not move the original during
scanning.
Place the original in the correct
orientation. See "Setting of Original
Feed Type", Scanner Reference .
No image results from
scanning.
The original was placed with When the original is placed directly on
the front and back reversed. the exposure glass, the side to be
scanned must face down. When the
original is inserted into the ADF, the side
to be scanned must face up.
Images are scanned in
rotated.
If you set the original with its
top edge backward and save
full color/gray scale images
as a TIFF or JPEG file, they are
scanned in rotated.
5
When placing an original directly on the
exposure glass, align its top edge flush
against the left side of the exposure
glass.
When inserting a stack of originals into
the ADF, insert them top edge leading in.
For details, see "Setting of Original Feed
Type", Scanner Reference .
127
5. Troubleshooting When Using the Scanner Function
Problem
The scanned image contains
white spaces.
Causes
• If you scan originals
Scanning at a higher resolution may
using functions other
reduce the margins.
than the network
TWAIN scanner
function, certain paper
size and resolution
settings may produce
scanned images that
are larger than the
specified size because
of margins being added
to the sides.
• If the File Format
Converter (optional) is
installed, the margins
may become wider.
5
The scanned image is grayed You have scanned a copy
out or a text pattern appears guarded document
in the background.
protected from unauthorized
copying.
After an original is scanned,
the following settings are
canceled:
Destination, Sender, E-mail
text, Subject, and File name
128
Solutions
Check the document. For details about
how to prevent unauthorized copying of
the document, see "Preventing an
Unauthorized Copy", About This
Machine
.
To prevent the scanned data Contact your service representative.
being sent to the wrong
destination, this machine has
a function that cancels the
settings once the scanned
data is sent.
6. Clearing Misfeeds
This chapter describes what to do when paper or originals misfeed (become jammed inside the machine).
Removing Jammed Paper
This section describes how to locate and remove jammed paper.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when removing
misfed paper. Not doing so could result in burns.
• When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings will be
lost.
6
• To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
• Contact your service representative if misfeeds occur frequently.
• When removing jammed sheets, take care to touch only those areas explicitly indicated in the manual.
• Do not remove the fusing unit. Doing so will result in loss of print quality.
• If the error message remains displayed even after you remove misfed paper, open and close the front
cover.
• Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper.
• If a detailed removal instruction appears on the right of the screen, follow it.
• You can also use the procedure indicated in [System Status] to remove jammed paper.
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker
inside the finisher or front cover.
A misfeed has occurred in the place corresponding to the letter displayed on the control panel.
129
6. Clearing Misfeeds
P
P
R
C
C
Z
Z
B
B
A
A
Y
Y
CCT034
1. Press the key of the section from where you want to remove the jammed paper.
6
2. After each step is complete, press [Next]. To go back to the previous step, press [Previous].
3. When all jammed paper is removed, restore the machine to the original state.
• More than one misfeed may be indicated. When this happens, check all the areas indicated.
• If there is no misfed paper in the first area you check, see the other areas that are indicated.
When A is displayed
This section describes how to remove misfeeds from location “A”.
130
Removing Jammed Paper
1. Open the duplex unit.
CCT004
2. Remove the misfed paper.
6
CCT005
When B is displayed
This section describes how to remove misfeeds from location “B”.
1. Open the duplex unit.
CCT004
131
6. Clearing Misfeeds
2. Remove the misfed paper.
CCT006
When C is displayed (Types 1 and 3 Only)
This section describes how to remove misfeeds from location “C”.
6
1. Open the duplex unit.
CCT004
2. Remove the misfed paper.
CCT007
132
Removing Jammed Paper
3. Open the cover C.
CCT008
4. Remove the misfed paper, and then return the cover C to its original position.
6
CCT009
5. Remove the misfed paper from the paper exit.
• When the internal tray 2 is not installed
CCT011
• When the internal tray 2 is installed
133
6. Clearing Misfeeds
CCT010
6. Close the duplex unit.
When C is displayed (Types 2 and 4 Only)
This section describes how to remove misfeeds from location “C”.
6
1. Open the duplex unit.
CCT004
2. Remove the misfed paper.
CCT007
134
Removing Jammed Paper
3. Open the cover C.
CCT008
4. Remove the misfed paper, and then return the cover C to its original position.
6
CCT009
5. Remove the misfed paper from the paper exit.
CCT012
6. Close the duplex unit.
When P is displayed
This section describes how to remove misfeeds from location “P”.
135
6. Clearing Misfeeds
1. Open the upper cover of the ADF.
CCT013
2. Remove the misfed paper.
6
CCT014
3. Open the right cover of the ADF.
CCT015
136
Removing Jammed Paper
4. Remove the misfed paper.
CCT016
5. Close the right and upper cover of the ADF.
6. Lift the ADF.
6
CCT017
7. Turn the knob P, and then remove the misfed paper.
CCT018
8. Lower the ADF.
When R is displayed (Types 2 and 4 Only)
This section describes how to remove misfeeds from location “R”.
137
6. Clearing Misfeeds
1. Open the duplex unit.
CCT004
2. Remove the misfed paper from the paper exit.
6
CCT012
3. Close the duplex unit.
When Y is displayed
This section describes how to remove misfeeds from location “Y”.
1. Open the lower right cover.
CCT019
138
Removing Jammed Paper
2. Remove the misfed paper.
CCT020
3. Close the lower right cover.
4. Open the tray 2 right cover.
6
CCT021
5. Remove the misfed paper.
CCT022
6. Close the tray 2 right cover.
139
6. Clearing Misfeeds
7. Open the duplex unit.
CCT004
8. Remove the misfed paper.
6
CCT005
9. Close the duplex unit.
When Z is displayed
This section describes how to remove misfeeds from location “Z”.
1. Remove the misfed paper from the paper exit of the right tray.
CCT039
140
Removing Jammed Paper
2. Open the duplex unit.
CCT004
3. Hold down Z, and then move Z to the left.
6
CCT023
4. Remove the misfed paper.
CCT024
5. Return Z to its original position, and then close the duplex unit.
141
6. Clearing Misfeeds
6. Open the upper right cover.
CCT025
7. Remove the misfed paper.
6
CCT026
8. Close the upper right cover.
142
Removing Jammed Staples
Removing Jammed Staples
This section describes how to remove jammed staples.
• Curled paper may cause staples to jam. To avoid this, turn paper over in the tray.
• When the finisher is installed, after removing jammed staples, staples will not be ejected the first few
times you try to use the stapler.
1. Raise the control panel.
6
CCT027
2. Open the finisher's front cover.
CCT028
143
6. Clearing Misfeeds
3. Hold the lever, and then gently pull out the cartridge.
CCT029
4. Open the face plate of the cartridge, and then remove any jammed staples.
6
CCT030
5. Return the face plate to its original position.
6. Hold the lever, and then push in the cartridge until it clicks.
CCT031
7. Close the finisher's front cover.
8. Return the control panel to its original position.
144
7. Appendix
Trademarks
Adobe, Acrobat, Acrobat Reader, PostScript and Reader are either registered trademarks or trademarks
of Adobe Systems Incorporated in the United States and/or other countries.
PCL® is a registered trademark of Hewlett-Packard Company.
UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/
Open Company Limited.
Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 2000 are as follows:
Microsoft® Windows® 2000 Professional
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Advanced Server
7
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional Edition
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Media Center Edition
Microsoft® Windows® XP Tablet PC Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
145
7. Appendix
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
7
146
INDEX
A
ADF...........................................................................9
Adjusting the color registration.............................27
Adjusting the volume.............................................49
Auto color calibration...........................................28
Auto Document Feeder...........................................9
If USB connection fails..........................................77
In the event of power failure.................................70
Indicators................................................................11
Inquiry....................................................................13
Item...........................................................................9
J
C
Job is not performed..............................................24
Cannot browse the network to send a scan file......
..............................................................................124
Cannot make clear copies....................................36
Cannot make copies as wanted...........................40
Cannot print...........................................................91
Cannot send or receive fax messages as wanted...
................................................................................62
Cannot send scanned files..................................124
Checking machine status and settings.................13
Checking the error log..........................................89
Clearing misfeeds................................................129
Color registration...................................................27
Combine................................................................. 40
Control panel................................................79, 109
Copy function........................................................33
L
D
Data storage..........................................................13
Document Server...................................................40
Document Server function.....................................33
Duplex....................................................................40
E
Edit..........................................................................40
Error log.................................................................89
Error mail notification............................................71
Error occurs using Internet Fax.............................71
Error report (e-mail)..............................................71
Locating jammed paper......................................129
M
Machine address info...........................................13
Machine types.........................................................8
Maintenance info..................................................13
Manuals for this machine........................................5
Memory is full........................................................47
Messages displayed.......................33, 51, 78, 109
Messages displayed on the client computer...........
..............................................................................119
Messages displayed on the control panel when
using the printer function.......................................79
Messages displayed on the control panel when
using the scanner function..................................109
Messages displayed when installing the printer
driver......................................................................73
Multi-accessing...................................................... 24
N
Names of major item...............................................9
Network connection..............................................93
Network delivery function cannot be used.......125
Notes........................................................................9
Notice.......................................................................7
O
F
Other messages.....................................................82
Other printing problems........................................96
Facsimile function..................................................51
P
H
Panel tone..............................................................12
PictBridge.............................................................108
Printer function.......................................................78
Printing....................................................................62
Problems operating the machine..........................18
How to read this manual.........................................8
I
If an error report is printed....................................69
147
R
Reception...............................................................62
Removing jammed paper...................................129
Removing jammed staples..................................143
S
Scanner function..................................................109
Scanning is not done as expected.....................127
Server-Generated error e-mail............................71
Stamp.....................................................................40
Status messages..................................................... 78
Stored files cannot be accessed........................124
Stored files cannot be edited.............................124
Symbols....................................................................8
Windows 2000.....................................................73
Windows 7............................................................75
Windows Server 2003.........................................73
Windows Server 2003 R2...................................73
Windows Server 2008.........................................75
Windows Server 2008 R2...................................76
Windows Vista.......................................................74
Windows XP Home Edition...................................74
Windows XP Professional.....................................73
T
Trademarks..........................................................145
Transmission...........................................................62
Transmission/Reception.......................................62
Turning off the main power...................................70
TWAIN.................................................................119
TWAIN driver cannot be started.......................125
W
When A is displayed...........................................130
When an indicator to the right of a function key is lit
................................................................................16
When B is displayed...........................................131
When C is displayed (types 1 and 3 only).......132
When C is displayed (types 2 and 4 only).......134
When memory is full..............................................68
When P is displayed...........................................135
When paper is not fed properly...........................96
When PictBridge printing does not work...........108
When R is displayed (types 2 and 4 only)........137
When S/MIME cannot be used........................125
When the data in indicator does not light up or flash
................................................................................93
When the machine is connected to the computer
using the interface cable.......................................93
When Y is displayed...........................................138
When you cannot print clearly.............................96
When you cannot send scan files using WSD.........
..............................................................................126
When Z is displayed...........................................140
148
EN US
M026-7416
© 2010
Operating Instructions Troubleshooting
M026-7416
US
EN

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