Canon | imagePRESS C7011VP/C6011VP/C6011 | Operation Guide | Canon imagePRESS C7011VP/C6011VP/C6011 Operation Guide

Operation guide
PRISMAsync
Remote Manager
Copyright
© 2014, Océ
All rights reserved. No part of this work may be reproduced, copied, adapted, or transmitted in
any form or by any means without written permission from Océ.
Océ makes no representation or warranties with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for any particular purpose.
Further, Océ reserves the right to revise this publication and to make changes from time to time
in the content hereof without obligation to notify any person of such revision or changes.
Edition 2014-11
GB
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Contents
Contents
Chapter 1
Introduction.........................................................................................................................7
Introduction.......................................................................................................................................................8
Supported printers.....................................................................................................................................8
Supported web browsers.......................................................................................................................... 9
Chapter 2
Common tasks.................................................................................................................. 11
How to start PRISMAsync Remote Manager............................................................................................... 12
Monitoring...................................................................................................................................................... 13
Monitor jobs............................................................................................................................................. 13
Monitor printers....................................................................................................................................... 16
Job handling................................................................................................................................................... 19
Copy jobs between printers.................................................................................................................... 19
Move jobs between queues in the same printer................................................................................... 21
Change the job order............................................................................................................................... 22
Submit print jobs............................................................................................................................................23
Submit a print job to a printer................................................................................................................ 23
Chapter 3
Configuration.................................................................................................................... 25
Add a printer................................................................................................................................................... 26
Add Remote printers...................................................................................................................................... 28
Enable PRISMAsync Remote Manager.........................................................................................................30
Set the PRISMAsync Remote Manager password.......................................................................................31
Chapter 4
Frequently asked questions.............................................................................................33
How can I change the language of the user interface?............................................................................... 34
Which licenses affect PRISMAsync Remote Manager?...............................................................................35
Which protocols and ports are used by PRISMAsync Remote Manager?.................................................36
Chapter 5
Problem solving................................................................................................................ 37
A connection to one or more printers cannot be made at all.....................................................................38
A copied job loses settings............................................................................................................................39
Status and error messages............................................................................................................................40
You cannot send jobs with PRISMAsync Remote Manager....................................................................... 41
You cannot start PRISMAsync Remote Manager........................................................................................ 42
Your job is not sent to the selected destination on the printing system................................................... 43
Chapter 6
Views................................................................................................................................. 45
The Schedule view......................................................................................................................................... 46
The time line.............................................................................................................................................46
The printer overview................................................................................................................................48
Submit job..........................................................................................................................................49
PRISMAsync Remote Manager
5
Contents
The Schedule............................................................................................................................................53
The button bar................................................................................................................................... 53
Media status information..................................................................................................................55
The printer view..............................................................................................................................................57
The button bars........................................................................................................................................ 58
The properties view........................................................................................................................................62
The page programming view........................................................................................................................ 64
Index...................................................................................................................................67
6
PRISMAsync Remote Manager
Chapter 1
Introduction
Introduction
Introduction
You can use PRISMAsync Remote Manager as an easy way to control the workflow and monitor
several printers at once.
These printers need the PRISMAsync Remote Manager license and software on the PRISMAsync
controller.
PRISMAsync Remote Manager will make the following functionality available in a web-based user
interface:
• Production planning & production flow monitoring via a multi-engine schedule.
• Printer monitoring.
• Remote operation of jobs / queues for multiple printers.
• Direct job upload for print-ready files.
• Job rerouting/copying between printers and queues.
A maximum of 5 printers and 6 concurrent users is supported.
You can find a full description of the PRISMAsync Remote Manager interface in The Schedule
view on page 46.
For information on the configuration of PRISMAsync Remote Manager see Configuration on
page 25.
Supported printers
The PRISMAsync Remote Manager software runs on these supported printer.
• Canon varioPRINT 135 Series from v3.4
• Canon imagePRESS C800 Series from v1.2
• Canon imagePRESS C7010VPS Series from v3.2
• Océ VarioPrint 6000+ Line from R3.3
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Chapter 1 - Introduction
PRISMAsync Remote Manager
Supported web browsers
Supported web browsers
Browser requirements
To connect to PRISMAsync Remote Manager you need a web browser that has the following
functionality:
• HTML5 compatibility
• JavaScript support
• WebSocket support
NOTE
For security reasons JavaScript or WebSocket might be disabled in your organisation.
Supported operating systems
The following operating systems are supported:
• Microsoft Windows
• Mac OS
Overview
Web browser
Microsoft Windows
Mac OS
Internet Explorer
11
-
Firefox
30 and higher.
-
Safari
-
OSX 8 (Mountain Lion) 6 and
higher.
OSX 9 (Mavericks) 7 and higher.
Chrome
35 and higher.
-
PRISMAsync Remote Manager
Chapter 1 - Introduction
9
Supported web browsers
10
Chapter 1 - Introduction
PRISMAsync Remote Manager
Chapter 2
Common tasks
How to start PRISMAsync Remote Manager
How to start PRISMAsync Remote Manager
Before you begin
You need:
• the network address of the system that runs PRISMAsync Remote Manager.
Check that the system is configured properly see Enable PRISMAsync Remote Manager on
page 30.
• a supported web browser.
See Supported web browsers on page 9.
• When you use a firewall or proxy server check that the required network ports are open.
See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
Starting PRISMAsync Remote Manager
1. Start the browser.
2. Enter the network address of the system that runs PRISMAsync Remote Manager.
Example : http://remotemanager-address/.
This will start Settings Editor on the printing system.
3. Click on [Remote Manager] in the upper right corner of the screen.
4. Logon with your credentials.
5. PRISMAsync Remote Manager starts now.
See The Schedule view on page 46.
NOTE
Alternatively you can start PRISMAsync Remote Manager directly via : http://
remotemanager-address/RuiClient.
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Chapter 2 - Common tasks
PRISMAsync Remote Manager
Monitoring
Monitoring
Monitor jobs
Introduction
In the schedule view of PRISMAsync Remote Manager you see an overview of all jobs.
On the left you see the available printers and to the right you see all jobs scheduled for printing.
For each job you can see the following in the view:
• If there is enough room the job has a thumbnail for easy recognition.
If there is not enough room click on the job to get a popup window with a thumbnail.
NOTE
Thumbnails are not supported for the Océ VarioPrint 6000+.
• Information on who submitted the job and at what time.
• The required media and output location for the job.
Click the More button below the queue for more detailed information.
• A small coloured bar on the bottom part of the job that indicates if the jobs can be printed
without operator intervention.
Green means no intervention needed, orange means intervention is needed, grey means not
enough information and red means immediate intervention is needed because printing has
stopped.
Click the More button underneath the queue for more detailed information on media and
output locations used.
Also see "Warnings in the time line" below.
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13
Monitor jobs
Which jobs are visible
PRISMAsync Remote Manager only shows the [Scheduled jobs] queue from the printer in this
view.
If you need to see all jobs on the printer click on the printer tile for the printer view see The
printer view on page 57.
Time scale for the jobs
The time line determines the timing in the schedule view.
You can see up to 8 hours of scheduled jobs.
Use the buttons in the time line to set the time scaling for the schedule view and to scroll through
the schedule view. See The time line on page 46.
Available job operations
Click on a job to get a button bar with available operations.
For the available operations in the button bar see The button bar on page 53.
Submitting jobs
You can submit jobs one at a time from your workstation using drag and drop to the displayed
queues. You can also use the + Job button in the upper left corner.
The Submit job window prompts you for additional job settings. See Submit job on page 49.
Transaction printing mode
If a printer is configured for transaction printing mode you will not see separate jobs in this view.
Instead of jobs you see one bar with the text transaction printing mode.
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Chapter 2 - Common tasks
PRISMAsync Remote Manager
Monitor jobs
You cannot submit jobs to this printer. You can still manage this printer and receive warnings
about required operator actions and errors on the printer.
Warnings in the time line
To be able to maximize the use of the printers there are warnings in the time line.
You are warned that operator intervention is needed on the printer in due time.
These warnings tell you for example:
• You need to refill media.
• Insert media that is not available in the printer.
• You need to empty output locations.
Point to the warning icon in the time line to get a popup that gives extra information. It tells you
what intervention is required, for which printer and at what time from now.
Click the more button underneath the queue to see more detailed media status information.
See The time line on page 46 and Media status information on page 55.
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15
Monitor printers
Monitor printers
Introduction
you see an overview of all managed printers in the schedule view of PRISMAsync Remote
Manager.
For each printer you see a tile with information.
In the tile you can see what the printer is doing and if there are problems on the printer. Eventual
required operator interventions on the printer are indicated with a small coloured bar.
Regular operation
The tile above shows that the printer is operating and has no problem.
Warning
The tile above shows that the printer is operating, but operator intervention is needed in due
time. You can click on the orange bar to see more information.
These are normal operational requests of the printer like:
• Refilling media that has run out.
• Filling media that is not in the printer at the moment.
• Empty an output location.
There is additional information about the intervention needed in the time line and the media
status view.
See The time line on page 46 and Media status information on page 55.
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Chapter 2 - Common tasks
PRISMAsync Remote Manager
Monitor printers
Error or other situation that prevents printing
The tile above shows that the printer has stopped printing. You can click on the red bar to see
more information.
Operator intervention is needed to continue printing.
Some examples of the situations are:
• The printer is on hold.
• The required media has run out.
• The printer does not have the required media.
use the media status view to see what media is missing. See Media status information on
page 55.
• The printer has an error that prevents further printing.
Attention needed
The tile above shows that the printer is operational but it needs a calibration.
Use the printer operation guide to calibrate the printer.
All the special icons that show on the control panel of the printer can also show up in the printer
tile.
Some examples are Low on toner, Out of toner , Finisher offline etcetera.
Transaction printing mode active
The tile above shows that the printer is operational but is in transaction printing mode.
This is a regular operational mode for the printer.
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17
Monitor printers
Service mode active
The tile above shows that the printer is in service mode.
The printer is being serviced by a technician. Do not use the printer until the printer is fully
operational again.
Check the consumables of a printer
You can check the current media supply and other consumables on the printer.
Click the button in the right top corner of the printer tile.
A popup window will show what media is available at the different input locations.
The available input locations depend on the printer type and configuration.
Submitting jobs
You can submit jobs one at a time from your workstation using drag and drop to the printer tile.
You can also use the + Job button in the upper left corner.
The Submit job window prompts you for additional job settings. See Submit job on page 49.
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PRISMAsync Remote Manager
Job handling
Job handling
Copy jobs between printers
Introduction
You can copy a job from one printer to another.
Procedure
1. Select a job in the queue.
This is supported in Scheduled jobs, Waiting jobs, DocBox and Printed jobs.
2. Click the [Copy to] button in the button bar.
3. Select the destination printer from the list of [Remote printers].
You can also enter a printer address manually if the system is configured to allow this.
NOTE
If you do not see any destination printers check destination printers below.
4. Click OK.
5. The job is copied to the destination printer.
The job is copied with the original job settings. Settings which were added or changed via the
local printer or via PRISMAsync Remote Manager are lost when you copy a job.
6. The original job remains in the printer.
Important remarks about [Copy to] functionality
Job settings
The job is copied with the original job settings.
• Settings which were added or changed via the local printer or via PRISMAsync Remote
Manager are lost when you copy a job.
• If an [Automated workflow] was used, the destination printer should also have the (same)
[Automated workflow]. If not the [Automated workflow] is not used.
• If the job was sent to [DocBox] called John, which does not exist on the destination printer, the
job will appear in [DocBox] Public.
Supported printers
You should only copy jobs to supported printers.
See Supported printers on page 8
Destination printers
The list of destination printers is actually the list of [Remote printers].
This list can be configured for each connected printer. Therefore the list can be different for each
printer.
This list must be configured for each printer if you want to use [Copy to].
See Add Remote printers on page 28.
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Chapter 2 - Common tasks
19
Copy jobs between printers
Proxy servers and firewalls
PRISMAsync Remote Manager does not support proxy servers.
When you use a firewall or proxy server check that the required network ports are open.
See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
Printing protocol
PRISMAsync Remote Manager uses the LPR protocol for the [Copy to] function.
To use LPR check that LPD is enabled on the printing system.
The LPD setting can be found in Settings Editor at this position :[Configuration] -> [Connectivity] > [LPD] -> [LPD enabled].
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PRISMAsync Remote Manager
Move jobs between queues in the same printer
Move jobs between queues in the same printer
When to do
On connected printers you can move jobs between queues from within PRISMAsync Remote
Manager.
The functionality is the same as on the control panel.
How to move / copy jobs
These are the different options available for the different locations:
• [Scheduled jobs]
Click [Move] to move the job from the [Scheduled jobs] to [Waiting jobs].
• [Waiting jobs]
Click [Print] to move jobs to [Scheduled jobs].
• [DocBox]
Click [Print] to copy jobs to [Waiting jobs].
Click [Print now] to copy jobs to [Scheduled jobs]. The current job is stopped after the current
set and the selected jobs are printed first.
Click [Move] to move jobs to another [DocBox].
• [Printed jobs]
Click [Copy] to copy the selected jobs to [Waiting jobs].
For additional information on the available settings see the printer Operation guide.
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Chapter 2 - Common tasks
21
Change the job order
Change the job order
When to do
The order of the jobs in the queue determines in what order the jobs are printed.
You can change the order of the jobs within the queue.
In the [Schedule]
1. Click a job in the [Schedule].
2. In the button bar click on the action you need.
• You can use [Print now] to pause the current job and print the selected job immediately.
After this the interrupted job is continued.
• You can use [To top] to have a job printed immediately after the current job finishes.
In the printer view
1. Click a job in [Scheduled jobs].
2. In the button bar click on the action you need.
• You can use [Print now] to pause the current job and print the selected job immediately.
After this the interrupted job is continued.
• You can use [To top] to have a job printed immediately after the current job finishes.
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PRISMAsync Remote Manager
Submit print jobs
Submit print jobs
Submit a print job to a printer
When to do
You can submit print jobs to a printer in several ways.
NOTE
You can only add one job at a time.
Only printable files can be submitted. An error will be shown if a non-printable file is submitted.
Via PRISMAsync Remote Manager
• Submit jobs via the "+ Job" button.
In the browser you can select a file to be printed.
In the [Submit job] windows you can select the destination printer and enter some additional
settings.
For further information see Submit job on page 49.
• You can drag and drop a job into any printer, queue or DocBox. You do this in the job schedule
or in the printer view.
In the [Submit job] windows you can enter some additional settings. The destination printer is
already filled in. If you drag and dropped the file to a queue or DocBox also the destination is
filled in.
For further information see Submit job on page 49.
The job is always added to the end of the selected queue.
NOTE
On the control panel you can set a default destination in the workflow profiles. This setting
overrules the selected destination.
As most users are already used to
Users can submit jobs in several ways like:
• The printer drivers
• PRISMAprepare
• Hot folders
• PRISMAaccess
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Chapter 2 - Common tasks
23
Submit a print job to a printer
24
Chapter 2 - Common tasks
PRISMAsync Remote Manager
Chapter 3
Configuration
Add a printer
Definition
You need to be a System administrator to do the configurations for PRISMAsync Remote
Manager.
Enable PRISMAsync Remote Manager
To enable PRISMAsync Remote Manager follow the steps as described in Enable PRISMAsync
Remote Manager on page 30.
The printer configuration
In the main view you get an overview of all configured printers.
These printers need to be configured on the printer that runs the PRISMAsync Remote Manager
software.
A maximum of 5 printers is supported.
The printer configuration is described here Add a printer on page 26.
The [Remote printers] configuration
In PRISMAsync Remote Manager you can copy jobs from one of the configured printers to
another printer with [Copy to].
Before you can do this you must configure the possible destination printers as [Remote printers].
This should be done on all configured printers (from the printer configuration above).
Each configured printer can have a different configuration for [Remote printers]. When you use
[Copy to] you will see the [Remote printers] for that specific printer.
The [Remote printers] configuration is described here Add Remote printers on page 28.
Add a printer
Introduction
All printers you add here, become visible the main view.
You need to be a System administrator to carry out this procedure.
NOTE
You can only add supported printers. See Supported printers on page 8.
All printers need to be in the same time zone and use the same date and time (+/- 0.5 hour).
Procedure
1.
2.
3.
4.
Start Settings Editor.
Go to the [Workflow] Tab.
Select [Remote Manager].
Use the [Add] button to add printers.
If prompted, login as System administrator.
5. In the [Add printer] windows you have to enter the following information:
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Chapter 3 - Configuration
PRISMAsync Remote Manager
Add a printer
• [Host name / IP address]
The IP address or hostname of the printer.
• [Description]
A descriptive text to make the printer easily recognisable.
This [Description] will be used to identify the printer in PRISMAsync Remote Manager.
If you do not enter a [Description] the IP address or hostname are used to identify the
printer in PRISMAsync Remote Manager.
PRISMAsync Remote Manager
Chapter 3 - Configuration
27
Add [Remote printers]
Add [Remote printers]
Introduction
You must configure [Remote printers] before you can use [Copy to] to copy jobs to them.
Do this for each of the printers visible in the main view. Every printer has its own set of [Remote
printers].
NOTE
If you only configure the [Remote printers] on the printing system that runs PRISMAsync
Remote Manager than that is the only printer with [Copy to] functionality.
You need to be a System administrator to carry out this procedure.
NOTE
You should only use supported printers. See Supported printers on page 8.
PRISMAsync Remote Manager uses the LPR protocol, check that the destination printers support
this.
Printers need to be able to handle or ignore an Océ JDF ticket in front of the job.
Procedure
1.
2.
3.
4.
Start Settings Editor.
Go to the [Workflow] Tab.
Select [Remote printers]
Use the [Add] button to [Add a printer].
If prompted, login as System administrator.
5. In the window [Add a printer] you have to enter the following information
• [Host name / IP address]
The IP address or hostname of the remote printer.
• [Description]
A descriptive text to make the printer easily recognisable.
This [Description] will be used to identify the printer in PRISMAsync Remote Manager.
If you do not enter a [Description] the IP address or hostname are used to identify the
printer in PRISMAsync Remote Manager.
6. Use the [Enable] button to enable/disable the following options
• [List of printers]
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Chapter 3 - Configuration
PRISMAsync Remote Manager
Add [Remote printers]
This enable the [Copy to] functionality.
• [Other printer]
This enables [Copy to] for unlisted printers.
When you use the [Copy to] button in PRISMAsync Remote Manager you can now enter a
printer address manually. You are not restricted to the list of [Remote printers].
PRISMAsync Remote Manager
Chapter 3 - Configuration
29
Enable PRISMAsync Remote Manager
Enable PRISMAsync Remote Manager
Introduction
To be able to run PRISMAsync Remote Manager on a printer:
• The PRISMAsync Remote Manager license must be installed.
• The PRISMAsync Remote Manager function must be enabled.
You need to be a System administrator to carry out this procedure.
Check the license
1.
2.
3.
4.
Start Settings Editor.
Go to the [Support] Tab.
Select [Software].
Check for the PRISMAsync Remote Manager license.
If it is not available install the license.
Check if PRISMAsync Remote Manager is enabled
1.
2.
3.
4.
30
Start Settings Editor.
Go to the [Preferences] Tab.
Select [Printing workflows].
Check the [Remote Manager enabled] setting.
This setting must be enabled.
Chapter 3 - Configuration
PRISMAsync Remote Manager
Set the PRISMAsync Remote Manager password
Set the PRISMAsync Remote Manager password
Introduction
When you start PRISMAsync Remote Manager (How to start PRISMAsync Remote Manager on
page 12) you need to enter a password.
This password can be set in the Settings Editor of the printing system that runs PRISMAsync
Remote Manager.
You need to be a System administrator to carry out this procedure.
Procedure
1.
2.
3.
4.
Start Settings Editor.
Go to the [Configuration]Tab.
Select [Security].
In the [Passwords] section change the [Remote operator password].
An older system might show Operator password instead.
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Chapter 3 - Configuration
31
Set the PRISMAsync Remote Manager password
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Chapter 3 - Configuration
PRISMAsync Remote Manager
Chapter 4
Frequently asked questions
How can I change the language of the user interface?
How can I change the language of the user interface?
Description
The language used in the user interface is by default the same language that is set as default
language in the browser.
How to change
In the right top corner of the user interface there is a small button to change the user interface
language.
Click on the button and you get a list of all available languages that you can select.
Your selection is stored in a cookie locally.
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Chapter 4 - Frequently asked questions
PRISMAsync Remote Manager
Which licenses affect PRISMAsync Remote Manager?
Which licenses affect PRISMAsync Remote Manager?
Definition
The printing system has a number of licenses that affect the behaviour and functionality of
PRISMAsync Remote Manager.
Depending on the licenses installed some features of PRISMAsync Remote Manager may not be
available.
Licenses
License
Function
PRISMAsync Remote Manager
Enables the PRISMAsync Remote Manager
functionality on the printing system.
When PRISMAsync Remote Manager is not licensed, PRISMAsync Remote Manager will not
run on this printer.
AWF (Automated WorkFlow)
Enables AWF (Automated WorkFlow).
When Automated WorkFlow is not licensed,
the automated WorkFflow option is grey and
can not be used.
[Schedule]
Enables the schedule view functionality.
When Schedule is not licensed, the text “not licensed” is shown in the Schedule view.
[DocBox]
Enables DocBox in the printer view.
When DocBox is not licensed, you will not get
the docbox functionality in the printer view.
[Page programming]
Enables Page Programming in the properties
window.
When Page Programming is not licensed, you
will not get the Page Programming functionality in the properties view.
PRISMAsync Remote Manager
Chapter 4 - Frequently asked questions
35
Which protocols and ports are used by PRISMAsync Remote Manager?
Which protocols and ports are used by PRISMAsync
Remote Manager?
Overview of the ports and protocols
Port number TCP
36
UDP
Description
80
TCP
HTTP
443
TCP
HTTPS (HTTP over TLS/SSL)
9100
TCP
Chapter 4 - Frequently asked questions
UDP
LPR - Printing
PRISMAsync Remote Manager
Chapter 5
Problem solving
A connection to one or more printers cannot be made at all
Introduction
This chapter contains information to help you solve problems in PRISMAsync Remote Manager.
A connection to one or more printers cannot be made
at all
Introduction
The connection to one or more printers cannot be made in PRISMAsync Remote Manager.
Possible solutions and checks
1.
2.
3.
4.
38
Check if the printer is switched ON and operational.
Check if the printer is connected to the network.
Check the settings you made in Add a printer on page 26.
Check that date, time and time zone are set to the same values for all connected printers.
(same as PRISMAsync Remote Manager)
Chapter 5 - Problem solving
PRISMAsync Remote Manager
A copied job loses settings
A copied job loses settings
Introduction
When you use the [Copy to] function in PRISMAsync Remote Manager you lose settings you have
made.
Explanation
The job is copied with the original job settings.
Settings which were added or changed via the local printer or via PRISMAsync Remote Manager
are lost when you copy a job.
See Copy jobs between printers on page 19.
PRISMAsync Remote Manager
Chapter 5 - Problem solving
39
Status and error messages
Status and error messages
Introduction
Here is information on the status and error messages of PRISMAsync Remote Manager.
Message
Problem / Solution
The connection to the printing system is initialising. This is no problem.
This will happen during the startup phase of
PRISMAsync Remote Manager.
The initial connection to the printing system
failed. This is no problem yet and we are retrying the connection.
[Disconnected]
The connection to the printing system is lost.
The printing system might be switched OFF or
disconnected from the network.
There is no automatic recovery for this. Use
the F5 key to refresh the screen. This action
will try to reconnect the printing system.
A Connection to one or more printers cannot
be made at all.
• Check if the printer is switched ON and operational.
• Check if the printer is connected to the network.
• Check the settings you made in Add a printer on page 26.
• Check that date, time and timezone are set
to the same values for all connected printers. (same as PRISMAsync Remote Manager)
PRISMAsync Remote Manager does not start.
Your browser does not have websocket support.
See : Supported web browsers on page 9
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Chapter 5 - Problem solving
PRISMAsync Remote Manager
You cannot send jobs with PRISMAsync Remote Manager
You cannot send jobs with PRISMAsync Remote
Manager
Introduction
PRISMAsync Remote Manager is operational but you can not send jobs to a connected printing
system.
This problem can also happen if you use the [Copy to] function.
This problem indicates there is something wrong with the LPR connection to that printing system.
Explanation
PRISMAsync Remote Manager uses the LPR protocol to send jobs to printing systems.
LPR is used for both submitting jobs and the [Copy to] function.
Possible solution
1. LPR is a protocol that can be enabled/disabled on the printing system by the System
administrator.
To use LPR check that LPD is enabled on the printing system.
The LPD setting can be found in Settings Editor at this position :[Configuration] ->
[Connectivity] -> [LPD] -> [LPD enabled].
2. Check if there is a proxy server or firewall between you and the printing system.
When you use a firewall or proxy server check that the required network ports are open.
See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
PRISMAsync Remote Manager
Chapter 5 - Problem solving
41
You cannot start PRISMAsync Remote Manager
You cannot start PRISMAsync Remote Manager
Introduction
What can you do if you cannot start PRISMAsync Remote Manager.
Settings Editor is operating and PRISMAsync Remote Manager is not
1. Check your browser and settings.
See : Supported web browsers on page 9.
2. Check on the printing system if the PRISMAsync Remote Manager license is available.
See Check the license on page 30
3. Check on the printing system if PRISMAsync Remote Manager is enabled.
See Check if PRISMAsync Remote Manager is enabled on page 30
4. If you get a popup like this there is something wrong with the WebSocket configuration of
your network.
Both Settings Editor and PRISMAsync Remote Manager do not operate
1. Check if your network connection is operational.
Use your browser to visit a web page for instance.
2. Check if the printing system is Switched ON.
3. Check your browser and settings.
See : Supported web browsers on page 9.
4. Check if the network connection of the printing system is operational.
Check if print jobs are still received.
5. Check if there is a proxy server or firewall between you and the printing system.
When you use a firewall or proxy server check that the required network ports are open.
See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
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PRISMAsync Remote Manager
Your job is not sent to the selected destination on the printing system
Your job is not sent to the selected destination on the
printing system
Introduction
When you use the +job button to send a job, the selected destination on the printing system is
not reached.
The job goes to another destination on the printing system.
The same happens if you use drag and drop to a destination in the printer view.
Explanation
On the printing system the default destination for incoming jobs can be set in the Workflow
profile.
This setting overrules any destination selected in PRISMAsync Remote Manager.
Solution
To solve this problem you need to change the default destination in the current workflow profile.
This can be changed in [System] -> [Setup] -> [Workflow profile] -> [Destination of print job] on
the control panel of the printing system.
Change the setting of [Destination of print job] to the value [as in job].
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Chapter 5 - Problem solving
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Your job is not sent to the selected destination on the printing system
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Chapter 5 - Problem solving
PRISMAsync Remote Manager
Chapter 6
Views
The Schedule view
The Schedule view
Introduction
Overview of the components in the [Job scheduler] view of PRISMAsync Remote Manager.
The different components
1. Time line bar.
The time line scales the [Job scheduler] view and displays up to a maximum of 8 hours.
You can scale this time line with the buttons. You see all warnings for the connected printers
in the time line.
For a full description see The time line on page 46.
2. The + Job button.
This button is used to submit jobs to a printer.
For a full description see Submit a print job to a printer on page 23.
3. Printer overview.
This view contains:
• An overview of the configured printers.
Click one of the printers to go to the printer view.
• The current status of the printers.
For a full description see The printer overview on page 48.
4. The [Job scheduler]
This view contains:
• The jobs queued/scheduled for the printers.
• Small thumbnails for easy recognition of the jobs.
NOTE
Thumbnails are not supported for the Océ VarioPrint 6000+.
• Alerts for the user.
There is extended media status info when required.
For a full description see The Schedule on page 53.
The time line
Introduction
You can configure the time line for the [Job scheduler].
The time line can be scaled up or down and shows a maximum length of 8 hours.
The different elements of the time line
Element
Function
The time ruler
Gives you a clear indication of the timing in the [Job scheduler] view.
Navigate through time towards the left.
You can also use the horizontal scrollbar below the schedule.
Zoom the time line in.
The ruler displays a shorter period of time.
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PRISMAsync Remote Manager
The time line
Element
Function
Zoom the time line out.
The ruler displays a longer period of time.
Navigate through time towards the right.
You can also use the horizontal scrollbar below the schedule.
NOTE
The Chrome browser supports the following hot keys:
• Alt scroll wheel for zooming in and out.
• Shift scroll wheel for horizontal scroll.
Warning/error icons in the time line
The time line can display warnings or errors for print jobs on any of the configured printers.
Point to an icon with your mouse and you get a short description about the warning or error. The
description contains the printer name, time and required action.
Use the More button to get a full overview of the warning information.
See Media status information on page 55.
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47
The printer overview
The printer overview
Definition
Overview of the components in the printer view of PRISMAsync Remote Manager
Introduction
This view contains :
• An tile for every configured printer.
The tile contains the name of the printer and a link to the available media of the printer.
Click on one of the printers to go to the printer view for that printer.
• The current status each of the printers.
Printer overview
In the printer overview you see tiles with a graphical representation of the configured printers.
Below some samples.
[1] Printer tile printing
[2] Printer tile printer stopped
The printer tiles contain the following information/functionality:
• The tile shows the name and the current status of each printer.
• For easy recognition there is a coloured bar (top left) that indicates if the printer is working
correctly.
Most important are the following colours:
• Green
The printer is operational and requires no operator actions.
• Orange
The printer is operational but requires operator intervention in due time.
• Red
The printer has stopped and operator intervention is needed to continue printing.
Click the coloured bar to receive extra information on the current status.
• When you click on the consumables button of the tile a popup window will show what media
is available at the different input locations.
• Below the image of the printer you can see the same special icons that can show on the printer
control panel.
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Submit job
Some examples are Calibration required, Low on toner, Out of toner , Finisher offline etcetera.
• Click on the printer tile to go to the printer view.
The printer view allows the same functionality as the control panel of the printer. Only the
bundle functionality is missing.
For further information see The printer view on page 57.
Click outside of the printer view to return to the main view.
For a full description see Monitor printers on page 16
Submit job
Introduction
When you add a new job you get a this basic dialogue to enter the settings for the job.
The default values in this window are the values you last used. Only [Media] is set to [As in
document] and [Number of sets] is set to 1
If you use drag and drop the values for printer and destination are already filled in. Values not
applicable to the selected printer are set to the defaults for this printer.
The following options are available in this dialogue:
[Submit job] window
Option
Description
[Job]
This field contains the job name and size.
You can change the job name.
[Printer]
Select which printer must print this job.
NOTE
Only available if you use the + job button in the schedule view because then the destination printer is unknown.
[Automated
workflow]
Select an [Automated workflow] for this job if required.
Automated workflow can be setup on the printing system. Automated workflow handles print jobs in a predefined way (e.g. booklet with cover of different media etc). The Printer Operation guide contains a full description of this
functionality.
NOTE
Automated workflow can override the settings in the print job.
[Automated workflow] is a licensed option. If there is no license
this feature is not available.
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Chapter 6 - Views
4
49
Submit job extra settings
Option
Description
[Media]
Select the media that must be used for this job. This option is not accessible
if the media is set in the selected [Automated workflow].
The default value is [As in document].
[Destination]
Select the destination for your job on the selected printer. This can be one of
the queues or DocBoxes on the selected printer.
Local workflow setting on the printer can override your selected destination.
NOTE
On the control panel you can set a default destination in the workflow profiles. This setting overrules the selected destination.
[Number of sets]
Enter how many copies of the job you need.
The default value is 1.
If the job already contains an Océ JDF ticket, you can choose to keep or discard this ticket.
Only printable files can be submitted. An error will be shown if a non-printable file is submitted.
When the submit job window is open, the file is immediately uploaded to the selected printer. A
progress bar is displayed during the upload.
If you change the printer, the current upload is cancelled and a new one is immediately started to
the new printer.
You can enter setting during the upload. The OK button is not available until the upload is ended.
Click OK to add the job with these settings.
Click Edit to apply additional setting to your job. See Submit job extra settings on page 50
Submit job extra settings
Introduction
In this window you can enter extra settings for a job.
The settings presented depend on the capabilities of the printer.
The job is ripped before you can change settings. The middle of this window shows you a
preview of the current job.
After the job is ripped you can change the settings.
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Submit job extra settings
A sample view
The different components
•
•
•
•
At the top you see information about the jobs.
In the middle you see a preview of the current job.
Next to the preview you get an overview of the media used by the job.
The bottom part shows all available settings that can be changed for the job.
Job information
This section shows different types of information about the current job. For example job name,
number of pages and predicted run time on the printer.
You can change the job name if you click on the current job name.
Job preview
The preview screen shows a small preview of the current job.
On the left edge of this preview you see the page programming button. The button looks like a
number of pages. This button starts the page programming view. See The page programming
view on page 64
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51
Submit job extra settings
NOTE
Page programming is only available if the license is installed on the printer.
Used media
Gives an overview of all media used by the job.
Click any of the displayed media to change the media type.
Available settings
You can change settings in the following categories:
• [Media]
• [Layout]
• [Image]
• [Finishing]
• [Production]
These settings are the same settings that are available on the PRISMAsync controller of the
printer.
The available settings depend on the type of print job and the printer capabilities.
NOTE
When you select an impossible combination of settings, the conflicting setting will become
orange.
You cannot continue until you solve the conflict.
Click on the orange setting and select the indicated (correct) setting to solve this problem.
For additional information on the available settings see the printer Operation guide.
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The Schedule
The Schedule
Introduction
Overview of the components in the [Job scheduler] of PRISMAsync Remote Manager.
The main items in the [Job scheduler]
Overview of the jobs printing or scheduled for printing on the printers.
This overview contains :
• The jobs queued/scheduled for the printers.
• Small thumbnails for easy recognition of the jobs.
NOTE
Thumbnails are not supported for the Océ VarioPrint 6000+.
• Alerts for the user.
Use the more button for full information on used media and deposit devices used by jobs.
The scheduled jobs are scaled to the time line visible at the top of the screen. See The time line
on page 46)
Actions available in the [Job scheduler]
• You can drag and drop to add jobs from your workstation to any of the printers or queues.
Jobs you add this way will always be added to the end of the queue.
• When you click any job you see an action bar with available action for jobs.
For a full overview of the possible actions see The button bar on page 53.
NOTE
A printer that is in transaction printing mode or service mode will not show separate jobs and
will not allow adding jobs.
The button bar
Definition
If you click on a job in the queue of one of the printers you will see a button bar with the actions
described below.
The available buttons (actions)
Button
[Copy to]
PRISMAsync Remote Manager
Function
Copy the selected job to another printer.
Creates a copy of the selected job on the selected target printer.
Al settings done on the printing system either local or via PRISMAsync Remote Manager are lost during the copy to the other printer. Only the original setting in the job are kept.
For a complete description see Copy jobs between printers on
4
page 19.
Chapter 6 - Views
53
The button bar
Button
Function
Delete the selected jobs or the [Stop after job] bar.
You cannot delete jobs that are being printed.
[Delete]
Move the selected job to the [Waiting jobs].
You cannot move jobs that are being printed.
[Move]
[Print now]
The [Print now] button allows to print a job immediately. The print
system stops the active print job after the current set has finished.
After this printing continues.
Open the properties window to change the properties of the selected job.
[Properties]
NOTE
If someone else is currently changing the properties of
this job, the job is greyed out and cannot be selected.
For further information see The properties view on page 62 .
[Select]
Select jobs based on the following options:
• [All]
• [None]
• [Invert selection]
• [Jobs with available media ]
• [Jobs with a certain label ]
Stop the print process, after the selected job is printed.
[Stop after job]
[Ticket]
[To top]
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Chapter 6 - Views
When you give the [Ticket] command, the job ticket print goes to
the last position of the list of scheduled jobs. You can recognise
the job ticket print by the prefix "Properties of" in front of the job
name.
To print a scheduled job as soon as possible but not immediately,
use the [To top] function. The job goes to the first position of the
list of scheduled jobs.
PRISMAsync Remote Manager
Media status information
Media status information
Definition
Each job in the [Schedule] contains a small coloured bar at the bottom.
This coloured bar is an indication about the status of the media and output locations used by the
job.
You can use the Colour to determine if action is necessary.
Colour
Meaning
Green
No problems and no action required.
Grey
There is no information about this item.
Some supported printer do not provide all information to PRISMAsync Remote Manager
Yellow
The time gap in which you need to solve the problem that is coming up.
Orange
Red
A problem will occur in due time if no action is taken.
The warning icon in the time line will show at what time the problem occurs.
If the orange bar reaches time 0 the printer shows a red warning
bar and printing stops.
A problem has occurred and printing has stopped.
The warning icon in the time line will show what problem occurred.
Use the [More] button to show detailed media status information.
This sample view shows the A4 media will run out shortly.
You can see the following information
• If the required media for a job is available.
• If the media runs out during a job.
• If an output location has to be emptied during a job.
Also the printer tile contains a link to the available media of the printer
.
You can check the resources of the printer at any time here.
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Media status information
A sample view of the consumables for a printer.
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The printer view
The printer view
Introduction
The printer view shows the jobs present in the different queues and DocBoxes of the printing
system.
In the Schedule view click one of the printers to open this view for that printer.
The options present in this screen are the same as the options on the control panel of the printing
system. The layout of the screen is slightly different.
For additional information see the printer Operation guide.
A sample view
The different components
• At the top you see the [Scheduled jobs].
Scheduled jobs are scheduled for printing in the sequence that is shown.
• At the bottom you see the [Waiting jobs].
The waiting jobs are not yet scheduled for printing.
• At the right you see the [DocBox] or the [Printed jobs].
Use of this view
•
•
•
•
Use drag and drop to add jobs to a queue or DocBox from your workstation.
You can move or copy jobs between the different queues and DocBox using the button bar.
You can display the desired DocBox or printed jobs.
The windows size of the different queues and DocBoxes can be resized using the mouse on the
edges.
• You can change the DocBox view from list format to tiles format using the buttons in the lower
part of the DocBox.
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57
The button bars
Possible actions in this view
Select one or more jobs and use the button bar to carry out the required action.
See The button bars on page 58 for a description of the available actions and buttons.
The button bars
Definition
Select one or more jobs in one of the printer queues and you will see a button bar with the
functions described below.
If there is not enough room, buttons can be combined under a [Collapse] button
.
Each location has different options.
The buttons for [Scheduled jobs]
Button
[Copy to]
Function
Copy the selected job to another printer.
Creates a copy of the selected job on the selected target printer.
Al settings done on the printing system either local or via PRISMAsync Remote Manager are lost during the copy to the other printer. Only the original setting in the job are kept.
For a complete description see Copy jobs between printers on
page 19.
Delete the selected jobs or the [Stop after job] bar.
You cannot delete jobs that are being printed.
[Delete]
Move the selected job to the [Waiting jobs].
You cannot move jobs that are being printed.
[Move]
[Print now]
The [Print now] button allows to print a job immediately. The print
system stops the active print job after the current set has finished.
After this printing continues.
Open the properties window to change the properties of the selected job.
[Properties]
NOTE
If someone else is currently changing the properties of
this job, the job is greyed out and cannot be selected.
For further information see The properties view on page 62.
[Select]
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Chapter 6 - Views
Select jobs based on the following options:
• [All]
• [None]
• [Invert selection]
• [Jobs with available media ]
• [Jobs with a certain label ]
4
PRISMAsync Remote Manager
The button bars
Button
Function
Stop the print process, after the selected job is printed.
[Stop after job]
[Ticket]
[To top]
When you give the [Ticket] command, the job ticket print goes to
the last position of the list of scheduled jobs. You can recognise
the job ticket print by the prefix "Properties of" in front of the job
name.
To print a scheduled job as soon as possible but not immediately,
use the [To top] function. The job goes to the first position of the
list of scheduled jobs.
The buttons for [Waiting jobs]
Button
[Copy to]
Function
Copy the selected job to another printer.
Creates a copy of the selected job on the selected target printer.
Al settings done on the printing system either local or via PRISMAsync Remote Manager are lost during the copy to the other printer. Only the original setting in the job are kept.
For a complete description see Copy jobs between printers on
page 19.
Delete the selected jobs.
[Delete]
[Print]
[Proof]
Moves the selected job to [Scheduled jobs] for printing.
The job is added to the end of the queue.
You can make a proof print of jobs that are ready for the print
process in the list of waiting jobs and in the DocBox. The proof
print does not affect the number of sets that the print system
prints for the job. The proof print is an additional set.
Open the properties window to change the properties of the selected job.
[Properties]
NOTE
If someone else is currently changing the properties of
this job, the job is greyed out and cannot be selected.
For further information see The properties view on page 62.
[Select]
PRISMAsync Remote Manager
Select jobs based on the following options:
• [All]
• [None]
• [Invert selection]
• [Jobs with available media ]
• [Jobs with a certain label ]
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59
The button bars
Button
[Ticket]
Function
When you give the [Ticket] command, the job ticket print goes to
the last position of the list of scheduled jobs. You can recognise
the job ticket print by the prefix "Properties of" in front of the job
name.
The buttons for [DocBox]
Button
[Copy to]
Function
Copy the selected job to another printer.
Creates a copy of the selected job on the selected target printer.
Al settings done on the printing system either local or via PRISMAsync Remote Manager are lost during the copy to the other printer. Only the original setting in the job are kept.
For a complete description see Copy jobs between printers on
page 19.
Delete the selected jobs.
[Delete]
[Lock]
You can lock a DocBox job to protect its settings. The selected job
cannot be edited until they are unlocked.
Locked jobs can not be copied to other printing systems via [Copy
to].
Move the selected jobs to another DocBox.
[Move]
Moves the selected jobs to "Scheduled jobs" for printing.
[Print]
[Print now]
The [Print now] button allows to print a job immediately. The print
system stops the active print job after the current set has finished.
After this printing continues.
Open the properties window to change the properties of the selected job.
[Properties]
NOTE
If someone else is currently changing the properties of
this job, the job is greyed out and cannot be selected.
For further information see The properties view on page 62.
[Proof]
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Chapter 6 - Views
You can make a proof print of jobs that are ready for the print
process in the list of waiting jobs and in the DocBox. The proof
print does not affect the number of sets that the print system
prints for the job. The proof print is an additional set.
4
PRISMAsync Remote Manager
The button bars
Button
Function
[Select]
Select jobs based on the following options:
• [All]
• [None]
• [Invert selection]
• [Jobs with available media ]
• [Jobs with a certain label ]
• [Printed jobs]
• [New jobs]
[Ticket]
When you give the [Ticket] command, the job ticket print goes to
the last position of the list of scheduled jobs. You can recognise
the job ticket print by the prefix "Properties of" in front of the job
name.
The opposite of [Lock]. It er-enables editing of the selected jobs.
[Unlock]
The buttons for [Printed jobs]
Button
Function
Copy the selected jobs to the [Waiting jobs] queue of the printer.
[Copy]
[Copy to]
Copy the selected job to another printer.
Creates a copy of the selected job on the selected target printer.
Al settings done on the printing system either local or via PRISMAsync Remote Manager are lost during the copy to the other printer. Only the original setting in the job are kept.
For a complete description see Copy jobs between printers on
page 19.
Delete the selected jobs.
[Delete]
Open the properties window to view the properties of the selected
job.
[Properties]
NOTE
You cannot change any of the settings.
[Select]
Select jobs based on the following options:
• [All]
• [None]
• [Invert selection]
• Jobs with available media
• Jobs with a certain label
Print the job ticket of the selected jobs.
[Ticket]
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The properties view
The properties view
Definition
The properties view shows all possible settings for the selected job.
The available settings depend on the type of print job and the printer capabilities.
A sample view
The different components
•
•
•
•
At the top you see information about the jobs.
In the middle you see a preview of the current job.
Next to the preview you get an overview of the media used by the job.
The bottom part shows all available settings that can be changed for the job.
Job information
This section shows different types of information about the current job. For example job name,
number of pages and predicted run time on the printer.
You can change the job name if you click on the current job name.
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The properties view
Preview screen
The preview screen shows a small representation of the first pages of the current job.
On the left edge of the preview you see the page programming button. This button opens the
page programming view. See The page programming view on page 64
NOTE
Page programming is only available if the license is installed on the printer.
Used media
Gives an overview of all media used by the job.
Click any of the displayed media to change it to your preference.
Available settings
You can change settings in the following categories:
• [Media]
• [Layout]
• [Image]
• [Finishing]
• [Production]
These settings are the same settings that are available on the PRISMAsync controller of the
printer. As mentioned before the available settings depend on the type of print job and the printer
capabilities.
NOTE
When you select an impossible combination of settings, the conflicting setting will become
orange.
You can not save the properties until you solve the conflict.
Click on the orange setting and select the indicated (correct) setting to solve this problem.
For additional information on the available settings see the printer Operation guide.
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The page programming view
The page programming view
Introduction
With the optional page programming function, you can create subsets and page ranges to apply
different layout, media and finishing settings within the job. The page programming window
alerts you when you make settings that do not match already defined job properties.
PRISMAsync Remote Manager has the same functionality as the control panel on the printer.
The only difference is the orientation which is horizontal in PRISMAsync Remote Manager and
vertical on the control panel.
A sample view
Note
Page programming is only available if the license is installed on the printer.
Page programming is not supported for the Océ VarioPrint 6000+.
The different components
• At the top you see the action buttons for this screen.
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The page programming view
• In the middle you can see the subsets defined for the current job and a miniature preview of
the pages.
• At the bottom you see the settings that can be used for the subsets in this job.
The action buttons
Function
Job setting
What you can define
Page adding.
[Insert]
Add a page before or after one or more page
ranges or subsets.
Subset or page range
deletion.
[Delete]
Delete one or more page ranges or subsets.
Selection of job parts.
[Select]
Select page ranges or subsets according to selection criteria.
Combine subsets.
[Merge]
Select subsets to merge.
Split combined subsets.
[Split]
Split subset into original subsets.
Redefine finishing settings for subsets.
[Merge finishing]
Apply the finishing properties of a subset to
more subsets.
Restore finishing settings for subsets.
[Split finishing]
Use the finishing properties of original subsets.
Settings available for subsets
You can change settings in the following categories:
• [Media]
• [Layout]
• [Image]
• [Finishing]
• [Production]
These settings are the same settings that are available on the PRISMAsync controller of the
printer. The available settings depend on the type of print job and the printer capabilities.
Some examples of tasks
Task
Procedure
Split a subset.
1. Select a subset.
2. Click [Split].
3. Select the first page of the new subset.
Add a page to a page range or subset.
1. Select the subset or page range.
2. Click [Insert] to add a page before or after a page
range or subset.
Delete parts of jobs.
1. Select the subset or page range.
2. Click [Delete] to delete the subset or page range.
Select parts of jobs.
1. Click [Select] to select page ranges or subsets according to a criterion, for example specific media.
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65
The page programming view
Task
Procedure
Combine and split subsets.
1. Select the subsets to combine.
2. Click [Merge] to create the new subset.
Use [Split] to get the individual subsets.
Change finishing settings.
1. Select the subsets which must apply the same finishing settings.
2. Click [Merge finishing] and select the subset to use
the finishing settings.
Use [Split finishing] to get the original finishing settings.
For additional information on the available settings see the printer Operation guide.
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Index
Index
A
A connection to one or more printers cannot be
made at all...............................................................38
A copied job loses settings....................................39
Add a printer........................................................... 26
Add button.............................................................. 48
Add Remote printers.............................................. 28
lost settings.............................................................39
M
Main screen.............................................................46
Main view................................................................46
O
C
Océ VarioPrint 6000+ Line........................................8
Cannot connect to printer...................................... 38
Canon imagePRESS C7010VPS Series................... 8
Canon imagePRESS C800 Series............................ 8
Canon varioPRINT 135 Series..................................8
Chrome......................................................................9
Connecting.............................................................. 40
P
D
Destination not reached.........................................43
Disconnected.......................................................... 40
E
Enable PRISMAsync Remote Manager.................30
Error messages.......................................................40
Errors....................................................................... 46
extra settings.......................................................... 50
F
Firefox........................................................................9
H
How to start PRISMAsync Remote Manager....... 12
I
Internet Explorer.......................................................9
Introduction...............................................................8
J
JavaScript................................................................. 9
L
logon to the system................................................12
PRISMAsync Remote Manager
Page programming screen.................................... 64
Page programming view....................................... 64
Printer icons............................................................ 48
Printer screen..........................................................57
Printer view............................................................. 57
Problem solving......................................................38
Properties screen....................................................62
Properties view....................................................... 62
R
Remote printers...................................................... 28
Retrying................................................................... 40
S
Safari......................................................................... 9
Set the password....................................................31
Set the PRISMAsync Remote Manager password...
31
Status messages.....................................................40
Submit job properties............................................ 50
Supported printers................................................... 8
Supported web browsers........................................ 9
T
The job scheduler................................................... 53
The page programming view................................ 64
The printer overview.............................................. 48
The printer view......................................................57
The properties view................................................62
The schedule...........................................................53
The Schedule view................................................. 46
The time line........................................................... 46
67
Index
Trouble shooting.................................................... 38
W
Warnings................................................................. 46
WebSocket................................................................ 9
Y
You cannot connect to PRISMAsync Remote
Manager.................................................................. 42
You cannot print with PRISMAsync Remote
Manager.................................................................. 41
You cannot send jobs with PRISMAsync Remote
Manager.................................................................. 41
You cannot start PRISMAsync Remote Manager 42
Your job is not sent to the selected destination on
the printing system................................................ 43
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PRISMAsync Remote Manager
CANON INC.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
CANON U.S.A., INC.
One Canon Park, Melville, NY 11747, U.S.A.
CANON CANADA INC.
6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada
CANON EUROPA N.V.
Bovenkerkerweg 59, 1185 XB Amstelveen, The Netherlands
(See http://www.canon-europe.com/ for details on your regional dealer)
CANON LATIN AMERICA, INC.
703 Waterford Way Suite 400 Miami, Florida 33126 U.S.A.
CANON AUSTRALIA PTY. LTD
1 Thomas Holt Drive, North Ryde, Sydney, N.S.W. 2113, Australia
CANON CHINA CO., LTD
15F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China
CANON SINGAPORE PTE. LTD.
1 HarbourFront Avenue #04-01 Keppel Bay Tower, Singapore 098632
CANON HONGKONG CO., LTD
19/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong
USRM2-5752-00
CANON INC. 2014
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