Canon | iPF750 | Basic Guide | Canon iPF750 Basic Guide

Troubleshooting
Large-Format Printers
2
This Basic Guide includes three booklets.
Be sure to read " Safety Precautions" in the first
booklet, Printer Operations.
Printer Operations
Basic Guide
1
Safety Precautions ........................................2
Types of manuals .............................................5
Documentation Conventions ............................6
Parts .................................................................8
Attaching the Roll Holder to Rolls ...................12
Loading Rolls in the Printer ............................14
Removing the Roll from the Printer ................16
Loading Sheets in the Printer .........................18
Removing Sheets ...........................................20
Consumables..................................................21
Replacing Ink Tanks .......................................22
Replacing the Maintenance Cartridge ............26
Replacing the Printhead .................................30
Menu Map.......................................................35
Troubleshooting
2
Troubleshooting ................................................2
If Roll Paper Jams ..........................................18
If a Sheet Jams...............................................21
If Paper is Soiled ............................................23
If Printing is Faint ............................................25
If Vertical Lines are Warped or Colors are
Misaligned ..................................................26
If Banding Occurs ...........................................28
If Line Length Does Not Match .......................30
Error Messages ..............................................32
Printer Relocation
3
Preparing to Transfer the Printer ......................2
Reinstalling the Printer .....................................6
Printer Driver Installation
Installing the Printer Driver (Windows) .............9
Installing the Printer Driver (Mac OS X) ......... 11
Convenient Printer Driver Features ................13
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
ENG
Troubleshooting
This section gives troubleshooting tips in case of problems.
Paper Problems
Phenomenon
Cause
Corrective Action
Roll Paper Cannot be Inserted into The roll paper is warped.
Straighten out curls and reload the roll.
the Paper Feed Slot
Paper is jammed by the paper feed Remove the jammed paper.
slot.
(→ , If Roll Paper Jams)
(→ , If a Sheet Jams)
Cannot load sheets
The paper source selection is
incorrect.
Press the Load button and select the paper source.
Paper is not cut straight
The paper is bent or curled at the
cut position.
Straighten out any curling by the edges of the paper.
Paper rises by the ends of the cut
position before it is cut.
Reload the paper correctly.
You are using paper that cannot be Specify Manual in Cutting Mode in the Control
cut with the Cutter Unit.
Panel menu and use scissors or a cutting tool to cut
the roll after printing.
(→"Specifying the Cutting Method for Rolls," User
Manual)
Paper is not cut
In the printer driver, No or Print
Specify Yes in Auto Cut in the printer driver.
Cut Guideline is specified in Auto
Cut.
In the Control Panel menu,
Cutting Mode is set to Eject or
Manual.
If the Cutting Mode is Eject, press the Cut button to
cut the paper.
If the Cutting Mode is Manual, cut rolls with scissors
or the like.
A depression is left on the leading
edge
Keeping a roll in the printer for a
long time without printing on it may
leave a depression on the leading
edge.
When printing quality is most important, we
recommend setting TrimEdge Reload to On or
Automatic so that the paper edge is automatically cut
before printing.
(→ , Menu Map)
The size of clear film cannot be
detected
The Platen is soiled with ink or
other substances.
Open the Top Cover and clean the entire Platen.
(→ , If Paper is Soiled)
Roll Paper is Continuously Ejected Although sheets are selected
as the paper source, a roll was
advanced.
2
After roll ejection stops, follow these steps to reload
the roll.
1. Push the Release Lever back.
2. Open the Roll Cover.
3. Using both hands, rotate the Roll Holder toward
the back to rewind the roll. At this time, ensure that
both ends of the roll are rewound evenly.
4. Pull the Release Lever forward.
5. Load the roll. At this time, be sure to press the Load
button and select Load Roll Paper.
(→ , Loading Rolls in the Printer)
Troubleshooting
Printing Does Not Start
Phenomenon
Cause
Corrective Action
The Data Lamp on the control
panel does not light up
The printer is not on.
Make sure the power cord is securely plugged in, all
the way. Press the Power button to turn on the printer.
The printer is not selected in the
printer driver. (The printer is in
Sleep mode.)
In Windows, select the printer by clicking Select
Printer or Printer in the printing dialog box and try
printing again.
In Mac OS X, select the printer by clicking Printer
Setup Utility (or Print Center) and try printing again.
The print job is paused. (The
printer is in Sleep mode.)
In Windows, restart the print job as follows.
1. Select the printer icon in the Printers and Faxes
(or Printers) window.
2. Clear Pause Printing in the File menu to restart the
print job.
In Mac OS X, restart the print job as follows.
1. Click Print & Fax. (This is identified as Printer
Setup Utility in some versions of Mac OS X.)
2. Select the printer, and then Start Jobs in the
Printers menu to restart the print job.
The printer does not respond even
if print jobs are sent
In the Control Panel menu, Pause Set Pause Print to Off.
Print is On.
(→"Pausing Printing," User Manual)
You have selected Save in mail
box in Output Method on the
printer.
Print the job saved on the printer's hard disk.
(→"Printing Saved Jobs," User Manual)
Print jobs are pending.
Manage the jobs on hold and print as needed.
(→"Managing Pending Jobs (Printing or Deleting Jobs
on Hold)," User Manual)
Ink Filling.. is displayed
The printer was forced off during
operation.
Wait until the system has been filled with ink. This
process may take about seven and a half minutes.
The display screen indicates
Agitating
Ink agitation is in progress.
Please wait until ink agitation is finished.
The time for agitation varies depending on how long
the printer has been off. (Between about 30 seconds
and two minutes.)
3
Troubleshooting
The printer stops during a print job
Phenomenon
Status
Corrective Action
An error message is shown on the
Display Screen
An error message is displayed
during printing.
Check the error message and take action as
necessary.
(→ , Error Messages)
The last portion of roll paper was
used during a print job, and paper
could not be advanced because
the trailing edge is taped to the roll.
Remove the used roll and insert a new roll.
(→ , Removing the Roll from the Printer)
(→"Removing the Roll Holder from Rolls," User
Manual)
(→"Loading and Printing on Rolls," User Manual)
The leading edge of the roll paper
was cut to straighten it.
The leading edge of rolls may be cut to straighten
it if you have selected Trim Edge First > On or
Automatic in the Control Panel menu.
(→"Cutting the Leading Edge of Roll Paper
Automatically," User Manual)
The Printhead nozzles are
clogged.
Print a test pattern to check the nozzles and make
sure the Printhead is in good condition for printing.
(→"Checking for Nozzle Clogging," User Manual)
A print job was received from an
incompatible printer driver.
Use the correct imagePROGRAF printer driver for the
printer and try printing again.
The printer has received print data
that includes HP RTL commands
when Auto Rotate is On in the
Control Panel menu.
In the Control Panel, set Auto Rotate to Off and
print again.
(→ , Menu Map)
The printer is damaged.
Contact your Canon dealer for assistance.
The printer ejects blank, unprinted
paper
4
Troubleshooting
Problems with the Printing Quality
Phenomenon
Cause
Corrective Action
Printing is faint
You may be printing on the wrong
side of the paper.
Print on the printing surface.
The Printhead nozzles are
clogged.
Print a test pattern to check the nozzles and see if
they are clogged.
(→"Checking for Nozzle Clogging," User Manual)
Because the printer was left
After the ink tanks have been installed for 24 hours,
without ink tanks installed for some run Head Cleaning B from the Control Panel.
time, ink has become clogged in
(→ , If Printing is Faint)
the ink supply system.
Paper is jammed inside the Top
Cover.
Follow the steps below to remove the jammed piece
of paper inside the Top Cover.
1. Open the Top Cover and make sure the Carriage
is not over the Platen.
2. Remove any scraps of paper inside the Top Cover.
(→ , If Roll Paper Jams)
(→ , If a Sheet Jams)
3. Close the Top Cover.
The ink was not dry when paper
was cut.
Specify a longer drying period in the Control Panel
menu, in Paper Details > Roll DryingTime.
(→ , Menu Map)
Printing may be faint if Print
Quality in Advanced Settings
in the printer driver is set to
Standard or Draft.
In Advanced Settings of the printer driver, choose
Highest or High in Print Quality.
Printing in Draft or Standard mode is faster and
consumes less ink than in Highest or High modes,
but the printing quality is lower.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
5
Troubleshooting
Phenomenon
Cause
Corrective Action
Paper rubs against the printhead
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
Paper has been loaded incorrectly, Reload the paper.
causing it to wrinkle.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
The Printhead is set too low in the
Control Panel menu.
In the Control Panel menu, set Head Height to
Automatic.
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
You are printing on heavyweight
paper or paper that curls or
wrinkles easily after absorbing ink.
When printing on Heavyweight Coated Paper or
other paper-based media, choose a VacuumStrngth
setting of Strong or Strongest in the Control Panel
menu. If the paper still rubs, set Head Height to
Highest in the Control Panel menu.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
When printing on CAD Tracing Paper or other filmbased media, choose a VacuumStrngth setting of
Standard, Strong, or Strongest in the Control Panel
menu. If the paper still rubs, set Head Height to
Highest in the Control Panel menu.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
When printing on paper 0.1 mm (0.004 in) thick or
less, choose a VacuumStrngth setting of Weakest
in the Control Panel menu. If the paper still rubs, set
Head Height to Highest in the Control Panel menu.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
When you have loaded paper, the
paper you have loaded does not
match the type selected on the
Control Panel.
6
Be sure to select the correct type of paper in the
Control Panel menu when loading paper.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Troubleshooting
Phenomenon
Cause
Corrective Action
The edges of the paper are dirty
The Platen has become dirty after
borderless printing or printing on
small paper.
Open the Top Cover and clean the Platen.
(→ , If Paper is Soiled)
The type of paper as specified on
Make sure the same type of paper is specified on the
the printer does not match the type printer as in the printer driver.
specified in the printer driver.
(→"Changing the Type of Paper," User Manual)
Make sure the same paper type is specified in the
printer driver as on the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
The paper is wrinkled or warped.
Straighten out the wrinkles or curls and reload the
paper. Do not use paper that has been printed on
previously.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
A cut line is printed because
CutDustReduct. is On in the
Control Panel menu to reduce
cutting dust.
If this function is not needed, set CutDustReduct. to
Off in the Control Panel menu.
(→ , Menu Map)
The Printhead is set too low in the
Control Panel menu.
In the Control Panel menu, set Head Height to
Automatic.
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
You are printing on heavyweight
paper or paper that curls or
wrinkles easily after absorbing ink.
When printing on Heavyweight Coated Paper or
other paper-based media, choose a VacuumStrngth
setting of Strong or Strongest in the Control Panel
menu. If the paper still rubs, set Head Height to
Highest in the Control Panel menu.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
When printing on CAD Tracing Paper or other filmbased media, choose a VacuumStrngth setting of
Standard, Strong, or Strongest in the Control Panel
menu. If the paper still rubs, set Head Height to
Highest in the Control Panel menu.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
The Ejection Guide is soiled.
7
Clean the Ejection Guide.
(→"Cleaning the Printer Exterior," User Manual)
Troubleshooting
Phenomenon
Cause
Corrective Action
The surface of the paper is dirty
The Paper Retainer is soiled.
Clean the Paper Retainer.
(→ , If Paper is Soiled)
You are using a paper that does
not dry easily.
In the Control Panel menu, set Roll DryingTime to
at least 1 min.
(→ , Menu Map)
When paper that does not dry easily is used for
printing, it may curl during printing and touch the
output tray.
In this case, in the Control Panel menu, set Scan
Wait Time to an option other than Off.
However, note that printing will now take longer.
(→ , Menu Map)
The back side of the paper is dirty
The Platen has become dirty after
borderless printing or printing on
small paper.
Open the Top Cover and clean the Platen.
(→ , If Paper is Soiled)
The Platen has become soiled
because you have set Width
Detection to Off in the Control
Panel menu.
Set Width Detection to On in the Control Panel
menu, and then open the Top Cover and clean the
Platen.
(→ , If Paper is Soiled)
Open the Top Cover and clean the Platen. After this,
manually advance the roll onto the Platen before
printing.
(→ , If Paper is Soiled)
(→"Feeding Roll Paper Manually," User Manual)
Printed colors are inaccurate
The Paper Retainer is soiled.
Clean the Paper Retainer.
(→ , If Paper is Soiled)
Color adjustment has not been
activated in the Advanced
Settings of the printer driver.
In the Advanced Settings of the printer driver, access
Color Settings in Color Mode to adjust colors.
Colors have not been adjusted on
the computer or monitor.
Refer to the computer and monitor documentation to
adjust the colors.
Adjust the settings of the color management software,
referring to the software documentation as needed.
The Printhead nozzles are
clogged.
Print a test pattern to check the nozzles and see if
they are clogged.
(→"Checking for Nozzle Clogging," User Manual)
In the Windows printer driver,
Application Color Matching
Priority is not selected.
Click Special Settings on the Layout sheet of the
printer driver and select Application Color Matching
Priority in the dialog box.
Printhead characteristics gradually
change through repeated use, and
colors may change.
Adjust the Printhead alignment.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
(→"Manual Adjustment to Straighten Lines and Colors
(Head Posi. Adj.)," User Manual)
Color may change slightly even
on the same model of printer if
you use a different version of the
firmware or printer driver, or when
you print under different settings or
in a different printing environment.
Follow these steps to prepare the printing
environment.
1. Use the same version of firmware or printer driver.
2. Specify the same value for all settings items.
8
Troubleshooting
Phenomenon
Cause
Corrective Action
Banding in different colors occurs
The paper feed amount is out of
adjustment.
Adjust the feed amount.
(→"Adjusting the Feed Amount," User Manual)
Printing does not proceed
smoothly because print jobs are
interrupted during transmission.
Exit other applications and cancel other print jobs.
In the Control Panel menu, Adj.
Priority is set to Print Length.
Setting Adj. Priority to Print Quality in the Control
Panel menu and adjusting the feed amount may
improve results.
(→"Adjusting the Feed Amount," User Manual)
The Printhead is out of alignment.
Adjust the Printhead alignment.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
The Printhead nozzles are
clogged.
Print a test pattern to check the nozzles and see if
they are clogged.
(→"Checking for Nozzle Clogging," User Manual)
Streaks may occur if you set the
Print Quality too low.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver and try
printing again.
Printing in Draft or Standard mode is faster and
consumes less ink than in Highest or High modes,
but the printing quality is lower.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
9
Troubleshooting
Phenomenon
Cause
Corrective Action
Colors in printed images are
uneven
Line Drawing/Text is selected
In Print Priority in the Advanced Settings of the
when printing images in many solid printer driver, choose Image.
colors.
You are printing on paper that curls Printed colors may appear uneven on the leading
easily.
edge of paper that is susceptible to curling. Select
a stronger level in VacuumStrngth in the Control
Panel menu to increase suction against the paper, or
specify a trailing margin of 20 mm (0.79 in) or more.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
Printed colors may be uneven if
you set the Print Quality too low.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver.
Printing in Draft or Standard mode is faster and
consumes less ink than in Highest or High modes,
but the printing quality is lower.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
Color may be uneven between
dark and light image areas.
Select Unidirectional Printing in the Advanced
Settings of the printer driver.
When borderless printing is used,
the edge of the paper is cut during
printing. Thus, ink density may be
slightly uneven at the edges.
Specify No in Auto Cut in the printer driver before
printing. In this case, the paper can be printed without
borders on the left and right sides only. Cut the printed
document ejected from the printer, then use scissors
to cut away the edges on the top and bottom.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
The Printhead is out of alignment.
Adjust the Printhead alignment.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
Drying documents stacked on
each other may cause uneven
colors.
To avoid uneven colors, we recommend drying each
sheet separately.
Density may be uneven if you use
Glossy Paper or Coated Paper.
In Advanced Settings of the printer driver, choose
Highest or High in Print Quality.
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
10
Troubleshooting
Phenomenon
Cause
Corrective Action
Image edges are blurred or white
banding occurs
The Platen suction is too strong.
In the Control Panel menu, set VacuumStrngth to
Weakest.
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
The Printhead is set too high in the In the Control Panel menu, set Head Height to
Control Panel menu.
Lowest.
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
The contrast becomes uneven
during printing
The paper feed amount is out of
adjustment.
Adjust the feed amount.
(→"Adjusting the Feed Amount," User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
The length of printed images is
inaccurate in the feeding direction
In the Control Panel menu, Adj.
Priority is set to Print Quality.
Set Adj. Priority to Print Length in the Control
Panel menu, and then execute Adjust Length.
(→"Adjusting the Feed Amount," User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
11
Troubleshooting
Phenomenon
Cause
Corrective Action
Images are printed crooked
In the Control Panel menu, Skew
Check Lv. is set to Loose or Off.
In the Control Panel menu, set Skew Check Lv. to
Standard.
In the Control Panel menu, Width Set Width Detection to On in the Control Panel
Detection is set to Off.
menu.
Documents are printed in
monochrome
Line thickness is not uniform
In the Advanced Settings of
the printer driver, Monochrome,
Monochrome (BK ink), or
Monochrome Bitmap is specified
in Color Mode.
In the Advanced Settings of the printer driver, specify
Color in Color Mode and try printing again.
The Printhead nozzles are
clogged.
Print a test pattern to check the nozzles and see if
they are clogged.
(→"Checking for Nozzle Clogging," User Manual)
In the Special Settings dialog box Access the printer driver Properties dialog box from
of the Windows printer driver, Fast Print in the File menu of the source application, and
Graphic Process is selected.
follow these steps to print.
1. Clear the option Open Preview When Print Job
Starts on the Main sheet.
2. Clear the option Page Layout on the Layout sheet.
3. Click the Special Settings button on the Layout
sheet to display the Special Settings dialog box,
and then clear the Fast Graphic Process check
box.
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
Lines are misaligned
The Printhead alignment is not
adjusted.
Adjust the Printhead alignment.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
(→"Manual Adjustment to Straighten Lines and Colors
(Head Posi. Adj.)," User Manual)
(→"Adjusting Line Misalignment (Head Inc. Adj.),"
User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and
try printing again.
12
Troubleshooting
Cannot Print Over Network
Phenomenon
Cause
Corrective Action
Cannot connect the printer to the
network
The Ethernet cable is not
connected correctly to the printer's
Ethernet port.
1. Make sure the printer is connected to the network
with the correct Ethernet cable, and then turn the
printer on. For instructions on connecting the cable,
refer to the Setup Guide.
2. Make sure the Link indicator is lit.
The bottom indicator is green if the printer is
connected via 1000BASE-T, while the top indicator
is orange if connected via 100BASE-TX and the top
indicator is green if connected via 10BASE-T.
If the Link indicator is not lit, check the following
points.
• Make sure the hub is on.
• Make sure the end of the Ethernet cable is
connected correctly.
Insert the Ethernet cable until it clicks and locks
in place.
• Make sure there is no problem with the Ethernet
cable.
If there is any problem, replace the Ethernet
cable.
• Check the communication mode with the hub.
Although the printer normally detects the hub
communication mode and transmission rate
automatically (in auto negotiation mode),
sometimes the hub settings cannot be detected.
In this case, configure the connection method
manually, specifying the communication mode in
use.
(→"Configuring the Communication Mode
Manually," User Manual)
Cannot print over a TCP/IP
network
The printer's IP address is not
configured correctly.
Make sure the printer's IP address is configured
correctly.
(→"Configuring the IP Address Using
imagePROGRAF Device Setup Utility," User Manual)
(→"Configuring the IP Address Using the Printer
Control Panel," User Manual)
The printer's TCP/IP network
settings are not configured
correctly.
Make sure the printer's TCP/IP network settings are
configured correctly.
(→"Configuring the Printer's TCP/IP Network
Settings," User Manual)
The computer you are trying
to print from is not configured
correctly.
Make sure the computer's TCP/IP network settings
are configured correctly.
(→"Configuring the Printer Driver Destination
(Windows)," User Manual)
(→"Configuring the Destination in TCP/IP Networks
(Macintosh)," User Manual)
13
Troubleshooting
Phenomenon
Cause
Corrective Action
Cannot print over AppleTalk or
Bonjour networks
The AppleTalk protocol is not
enabled on the printer.
Activate AppleTalk on the printer.
(→"Configuring the Printer's AppleTalk Network
Settings," User Manual)
The computer you are trying
to print from is not configured
correctly.
Make sure the computer's AppleTalk settings are
configured correctly.
(→"Configuring the Destination for AppleTalk
Networks (Macintosh)," User Manual)
(→"Configuring the Destination for Bonjour Network
(Macintosh)," User Manual)
The computer and printer are not
on the same network.
Due to the nature of Bonjour, you cannot print if the
printer is on another network behind a router. Make
sure the computer and printer are on the same
network. For information about network settings, ask
your network administrator.
The printer's NetWare settings are
not configured correctly.
Make sure the printer's NetWare settings are
configured correctly. In particular, make sure a valid
frame type is selected.
(→"Configuring the Printer's NetWare Network
Settings," User Manual)
The computer you are trying
to print from is not configured
correctly.
Make sure the computer's NetWare settings are
configured correctly.
(→"Configuring NetWare Network Settings," User
Manual)
The NetWare server and services
are not configured correctly.
Check the following points.
1. Make sure the NetWare file server is running.
2. Make sure there is enough free disk space on the
NetWare file server. Insufficient disk space may
prevent you from processing large print jobs.
3. Start NWADMIN or PCONSOLE and confirm that
the print service is configured correctly and the print
queue is available.
4. If data transmission to a printer on another subnet
fails, deactivate NCP burst mode in that printer's
network protocol settings.
5. If the printer is used in queue server mode, specify
"Other/Unknown" as the printer type.
Cannot print over a NetWare
network
14
Troubleshooting
HP-GL/2 Problems
Phenomenon
Cause
Corrective Action
Lines or images are incomplete in
printed HP-GL/2 jobs.
The memory is full.
Check the size of the data in the print job.
An HP-GL/2 command not
supported by this printer was
received.
Check the print job and settings.
The printer has received print data
that includes HP RTL commands
when Auto Rotate is On in the
Control Panel menu.
In the Control Panel, set Auto Rotate to Off and
print again.
(→ , Menu Map)
The plotter origin is incorrect.
Check the printing commands.
The Margin setting in the Control
Panel menu is incorrect.
Adjust the Margin setting values in the Control Panel
menu.
With HP-GL/2, printing is
misaligned
Lines are printed too thick or thin in The Width setting in the Control
HP-GL/2 print jobs
Panel menu is incorrect.
Check the Width setting value specified for Pen no.
in the palette (Palette A or Palette B) selected in the
Control Panel menu. If fine lines are printed faintly,
setting ThickenFineLines to On will print the lines
more distinctly.
(→ , Menu Map)
HP-GL/2 jobs are printed in
monochrome (or color)
Check the Color Mode setting in the Control Panel
menu.
(→ , Menu Map)
However, for optimal Printhead performance, the
printer consumes trace amounts of color ink even
when Monochrome is selected as Color Mode.
The Color Mode setting in the
Control Panel menu is incorrect.
Printed colors of lines are
AdjustFaintLines is On in the
inaccurate during HP-GL/2 printing Control Panel menu.
Setting AdjustFaintLines to Off in the Control
Panel menu may help produce the expected results.
However, lines in some colors may appear broken.
HP-GL/2 printing takes a long time
Large print jobs with a lot of data
take longer to print.
Please wait a while until printing is finished.
A job was printed when Input
Resolution in the Control Panel
menu was set to 600dpi.
In the Control Panel menu, set Input Resolution to
300dpi and print again.
(→ , Menu Map)
The printer is analyzing the print
job.
Please wait a while until printing is finished.
A job was printed when Input
Resolution in the Control Panel
menu was set to 600dpi.
In the Control Panel menu, set Input Resolution to
300dpi and print again.
(→ , Menu Map)
The printer stops when printing an
HP-GL/2 job (the carriage stops
moving)
Replotting with HP-GL/2 jobs is not The data was lost because of
possible.
replotting.
Data for replotting is lost after the following
operations. In this case, send the print job again.
1. The memory buffer was cleared from the Control
Panel.
2. The printer was turned off.
3. The printer received a new HP-GL/2 print job.
4. Printing has been canceled
HP-GL/2 jobs are printed 6 mm
larger than specified
The page size of the HP-GL/2
print job, as created in the source
application, is incorrect.
In the Control Panel menu, set PageSizeProcess1
to On.
(→ , Menu Map)
HP-GL/2 jobs are printed at
maximum size, even if a standard
size is specified
The page size of the HP-GL/2
print job, as created in the source
application, is incorrect.
In MAIN MENU, set PageSizeProcess2 or Conserve
Paper to On.
The layout will be changed to the optimal layout.
(→ , Menu Map)
15
Troubleshooting
Other Problems
Phenomenon
Cause
Corrective Action
The printer does not go on
The printer is unplugged.
Plug the power cord into the outlet, and then turn on
the printer.
The specified voltage is not
supplied.
Check the voltage of the outlet and breaker.
Use a power source that conforms to the printer
specifications.
(→"Specifications," User Manual)
The printer makes a sound during
operation.
The following sounds do not indicate a problem with
the printer.
• There is a sound of suction from the Platen
To prevent paper from rising, paper is held against
the Platen by suction from Vacuum holes under it.
• There is a sound when a different size of paper is
used and when the Carriage goes from side to side
When paper of a different size is used, a valve is
automatically activated to switch the area for paper
suction, which may make a sound. This mechanism
prevents suction from Vacuum holes where there is
no paper.
In addition, ink is ejected in sync with the movement
of the Carriage back and forth to ensure optimal ink
flow. At this time, the valve automatically switches
the area for paper suction, which may make a
sound.
• Roll paper makes a fluttering sound during printing
There may be a fluttering sound when large paper is
advanced.
• You suddenly hear the tone for cleaning operations
At regular intervals, for printer maintenance,
cleaning operations will begin automatically, even if
the printer is in Sleep mode.
• You suddenly hear the tone for ink agitation
At regular intervals, to ensure optimal printing
quality, the ink is agitated automatically, even if the
printer is in Sleep mode. Ink agitation takes about
30 seconds.
The ink is also agitated automatically under the
following conditions. Note that other operations are
not possible while Agitating is displayed on the
control panel.
• After the printer is turned on. (The time for
agitation varies depending on how long the
printer was off—between about 30 seconds and
two minutes.)
• After data transmission. (After about a minute
and a half, printing operations begin. However,
printing may start later after data reception,
depending on the size of print data.)
• After ink tank replacement. (Ink agitation takes
about three and a half minutes.)
In other cases, contact your Canon dealer.
If the Printer Makes a Strange
Sound
16
Troubleshooting
Phenomenon
Cause
Corrective Action
Messages advising to check the
maintenance cartridge are not
cleared
The printer has not detected the
new Maintenance Cartridge that
was used to replace the old one.
Remove the new Maintenance Cartridge you have just
installed and insert it again firmly.
The printer consumes a lot of ink
Many full-page color images are
printed.
In print jobs such as photos, images are filled with
color. This consumes a lot of ink. This does not
indicate a problem with the printer.
Head Cleaning B in the Control
Panel menu is executed
frequently.
Head Cleaning B in the Control Panel menu
consumes a lot of ink. This does not indicate a
problem with the printer. Unless the printer has
been moved or stored for a long period or you are
troubleshooting Printhead problems, we recommend
not performing Head Cleaning B, to the extent
possible.
You have just finished initial
installation, when more ink is
consumed to fill the system.
After initial installation or at the first-time use after
transfer, ink flows into the system between the Ink
Tank and Printhead, which may cause the ink level
indicators to drop to 80%. This does not indicate a
problem with the printer.
The printhead nozzles are
clogged.
Check for nozzle clogging.
(→"Checking for Nozzle Clogging," User Manual)
The printer may have shut down
incorrectly last time. This may
happen after power outages or if
the printer is unplugged before it is
turned off.
In this case, the next time power
is restored, the printer's hard disk
is checked, and startup may take
some time.
Please wait a while, because it may take several
minutes to finish checking the hard disk.
If an error message is displayed after the hard disk
check, follow the instructions indicated to resolve the
problem.
The printer takes time to start up
17
Restart the printer.
If Roll Paper Jams
Clear jammed roll paper as follows.
If paper from a roll becomes jammed, Paper jam. is shown on the Display Screen of the Control Panel. Remove
the jammed paper as follows.
• If jammed paper remains in the paper feed slot, refer to the following instructions to remove it.
(→"Clearing Jammed Paper (Paper Feed Slot)," User Manual)
Prepare to remove the jammed paper
1
Open the Roll Cover. Use a commercially available cutter
or the like to cut the paper of the loaded roll.
• When cutting paper, be careful to avoid injury or damage to the printer.
2
Push the Release Lever back.
18
If Roll Paper Jams
Clear any jammed paper from inside the Top Cover
1
Open the Top Cover and move the Carriage to the left or
right side manually, away from the jam.
Do not move the Carriage over jammed paper. This may damage the Printhead.
2
3
4
Clear any jammed paper from inside the Top Cover.
After removing the paper, make sure there are no other
scraps of paper in the printer.
Close the Top Cover.
Pull the Release Lever forward.
19
If Roll Paper Jams
Clear any jammed paper from near the Paper Feed Slot for rolls
1
2
3
Open the Roll Cover.
Remove the jammed paper from the Paper Feed Slot.
After removing the paper, make sure there are no other
scraps of paper in the printer.
Pull the Release Lever forward.
Clear any jammed paper near the Ejection Guide
1
2
Remove the jammed paper from the Output Tray.
After removing the paper, make sure there are no other
scraps of paper in the printer.
Pull the Release Lever forward.
20
If a Sheet Jams
Clear jammed sheets as follows.
If a sheet becomes jammed, Paper jam. is shown on the Display Screen of the Control Panel. Remove the
jammed paper as follows.
• If jammed paper remains in the paper feed slot, refer to the following instructions to remove it.
(→"Clearing Jammed Paper (Paper Feed Slot)," User Manual)
Prepare to remove the jammed paper
1
Push the Release Lever back.
Clear any jammed paper from inside the Top Cover
1
Open the Top Cover and move the Carriage to the left or
right side manually, away from the jam.
• Do not move the Carriage over jammed paper. This may damage the Printhead.
2
3
Clear any jammed paper from inside the Top Cover.
After removing the paper, make sure there are no other
scraps of paper in the printer.
Close the Top Cover.
21
If a Sheet Jams
4
Pull the Release Lever forward.
Clear any jammed paper near the Paper Feed Slot
1
2
Remove the jammed paper from the Paper Feed Slot.
After removing the paper, make sure there are no other
scraps of paper in the printer.
Pull the Release Lever forward.
Clear any jammed paper near the Ejection Guide
1
2
Remove the jammed paper from the Output Tray.
After removing the paper, make sure there are no other
scraps of paper in the printer.
Pull the Release Lever forward.
22
If Paper is Soiled
Clean inside the top cover of the printer as follows.
Clean inside the Top Cover once a month to maintain better printing quality and help prevent problems.
Also clean inside the Top Cover in the following situations to ensure optimal operation.
• If the printed surface or the underside of paper is dirty after printing
• After you have used up a roll
• After borderless printing
• After printing on small paper
• After printing on paper that generates a lot of cutting debris
• If you have replaced the roll
• After printing on paper that generates a lot of paper dust
• After printing on adhesive paper
• If the Platen inside the Top Cover becomes dirty, it may soil the underside of paper. We recommend cleaning the
Platen after borderless printing or printing on small paper.
• If the Ejection Guide is dirty, it may soil the edge of the paper when the paper is cut. We recommend cleaning the
Ejection Guide even if it does not appear dirty, because it may actually be covered with paper dust.
• Printing on adhesive paper may leave adhesive on the Platen, Paper Retainer, or other parts. To prevent paper
jams, we recommend cleaning inside the Top Cover after printing.
1
2
Open the Top Cover.
b
If paper dust has accumulated in the Vacuum holes (a)
on the Platen or in the Borderless Printing Ink Grooves
(b), use the Cleaning Brush (c) provided with the printer
to wipe it away.
c
• If the Cleaning Brush is dirty, rinse it in water.
23
c
a
If Paper is Soiled
3
Using a damp cloth that you have wrung out completely,
wipe inside the Top Cover to clean it.
Wipe away any ink residue on the Platen as a whole
(a), the Paper Retainer (b), Borderless Printing Ink
Grooves (c), and Ejection Guide (d).
a
c
b
d
• Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract
dust and affect the printing quality.
• Do not touch the Linear Scale (a) or Carriage Shaft (b).
a
b
• When cleaning between the Platen and Ejection Guide,
use a damp cloth that you have wrung out completely to
wipe over the Output Tray and along grooves.
4
Close the Top Cover.
24
If Printing is Faint
Clean the printhead as follows.
If printing is faint, cleaning the Printhead may improve results.
Choose one of two types of Printhead cleaning (Head Cleaning A or Head Cleaning B), depending on the problem
to resolve.
• Head Cleaning A
Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least
amount of ink. It takes about three minutes to complete.
• Head Cleaning B
Use this mode if no ink is ejected at all, or if Head Cleaning A does not solve the problem. It takes about three
and a half minutes to complete.
• Do not remove the Maintenance Cartridge or ink tanks during either Head Cleaning A or Head Cleaning B.
• If printing does not improve after Head Cleaning A, try repeating Head Cleaning B once or twice. If this still does
not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for
assistance.
• Nozzles are periodically checked to ensure they are clear. Configure the setting for the checking interval on the
Control Panel menu in Nozzle Check.
(→ , Menu Map)
1
On the Tab Selection screen of the Control Panel, press
◄ or ► to select the Settings/Adj. tab (
).
• If the Tab Selection screen is not displayed, press the Menu button.
2
3
4
5
6
Press the OK button.
The Set./Adj. Menu is displayed.
Press ▲ or ▼ to select Maintenance, and then press the
OK button.
Press ▲ or ▼ to select Head Cleaning, and then press
the OK button.
Press ▲ or ▼ to select Head Cleaning A or Head
Cleaning B, and then press the OK button.
Head cleaning is now executed.
Print a test pattern to check the nozzles, and determine
whether cleaning has cleared the nozzles.
(→"Checking for Nozzle Clogging," User Manual)
25
Ready
OK:Setting/Adj. Menu
Maint. cart.
Remaining Amount
㪏㪇㩼
If Vertical Lines are Warped or Colors
are Misaligned
This section describes how to perform automatic adjustment of the printhead to
straighten lines and colors.
If printed vertical lines are warped or colors are out of alignment, execute Head Posi. Adj. to adjust the Printhead
alignment.
There are two modes for automatic Printhead adjustment: Auto(Standard) and Auto(Advanced).
Auto(Standard) will fix most slight image distortion or color misalignment, but if not, try Auto(Advanced).
Use Auto(Standard) or Auto(Advanced) to have the printer print and read a test pattern for automatic printhead
adjustment.
• Always make sure the loaded paper matches the type of paper specified on the printer. Adjustment cannot be
completed correctly unless the loaded paper matches the settings.
• This function is not available with CAD Tracing Paper, CAD Translucent Matte Film, or CAD Clear Film. If
adjustment is not possible as expected using highly transparent film or similar media, try another type of paper, or
try Manual adjustment. (→"Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.)," User Manual)
• When printing on special paper, or if printing is not improved after Auto(Advanced), try Manual.
(→"Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.)," User Manual)
• Use Auto(Standard) if you have switched to another type of paper or if you want the boundaries between colors to
appear as clear as possible.
• Use Auto(Advanced) to fine-tune the space between nozzles or colors if you have switched the printhead or if
clearer printing is required. We recommend Auto(Advanced) for printing at the highest level of quality.
• We recommend using the type of paper you use most often for adjustment.
Paper to
Prepare
• Rolls
An unused roll at least 10 inches wide
• Sheets
Auto(Standard): One sheet of unused paper of at least A4/Letter size
Auto(Advanced): Five sheets of unused paper of at least A4/Letter size (or one sheet when
using A2 or larger)
26
If Vertical Lines are Warped or Colors are Misaligned
Perform adjustment as follows.
1
2
Load the paper.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
On the Tab Selection screen of the Control Panel, press
◄ or ► to select the Settings/Adj. tab (
).
• If the Tab Selection screen is not displayed, press the Menu button.
3
4
5
6
7
Press the OK button.
The Set./Adj. Menu is displayed.
Press ▲ or ▼ to select Adjust Printer, and then press
the OK button.
Press ▲ or ▼ to select Head Posi. Adj., and then press
the OK button.
Press ▲ or ▼ to select Auto(Standard) or
Auto(Advanced), and then press the OK button.
A test pattern is printed for adjustment.
Adjustment is now finished if you have printed on a roll or
a sheet of A2 size or larger.
If you are printing on sheets smaller than A2 size for
Auto(Advanced), a confirmation message is displayed
requesting you to continue printing. Press the OK button
and follow the instructions displayed.
27
Ready
OK:Setting/Adj. Menu
Maint. cart.
Remaining Amount
㪏㪇㩼
If Banding Occurs
This topic describes how to adjust the feed amount automatically.
If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic
adjustment of the paper feed amount.
There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper).
In either mode, the printer prints and reads a band adjustment test pattern for automatic adjustment of the feed
amount.
• Auto(GenuinePpr)
Use this mode with paper identified in the Paper Reference Guide. (→ , Types of Manuals)
• Auto(OtherPaper)
Use this mode with paper not in the Paper Reference Guide, or if Auto(GenuinePpr) does not eliminate
banding.
• Always check the Adj. Priority values before using Auto(GenuinePpr) or Auto(OtherPaper).
(→"Selecting a Feed Amount Adjustment Method (Feed Priority)," User Manual)
• Adjustment is not possible with Auto(GenuinePpr) and Auto(OtherPaper) when using highly transparent media. In
this case, use Manual adjustment.
(→"Manual Banding Adjustment (Image Qual. Adj.)," User Manual)
• If additional fine-tuning is necessary after Auto(GenuinePpr) and Auto(OtherPaper) , execute Adj. Fine Feed
(→"Fine-Tuning the Paper Feed Amount (Adj. Fine Feed)," User Manual)
• Use Adjust Length to ensure that lines in CAD drawings are printed at exactly the right length.
(→"Adjusting Line Length (Adjust Length)," User Manual)
• This may take some time, depending on the type of paper.
• Use paper of the same type and size for adjustment as you will use for printing.
Paper to
Prepare
• Rolls
An unused roll at least 10 inches wide
• Sheets
Auto(GenuinePpr): One sheet of unused paper of at least A4/Letter size
Auto(OtherPaper): Two sheets of unused paper of at least A4/Letter size (or one sheet when using
A2 or larger)
Perform adjustment as follows.
1
Load the paper.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
• Always make sure the loaded paper matches the type of paper specified. Adjustment cannot be
completed correctly unless the loaded paper matches the settings.
28
If Banding Occurs
2
On the Tab Selection screen of the Control Panel, press
◄ or ► to select the Settings/Adj. tab (
).
• If the Tab Selection screen is not displayed, press the Menu button.
3
4
5
6
7
8
Press the OK button.
The Set./Adj. Menu is displayed.
Press ▲ or ▼ to select Adjust Printer, and then press
the OK button.
Press ▲ or ▼ to select Feed Priority, and then press the
OK button.
Press ▲ or ▼ to select Adj. Quality, and then press the
OK button.
Press ▲ or ▼ to select Auto(GenuinePpr) or
Auto(OtherPaper), and then press the OK button.
A test pattern is printed for adjustment.
Adjustment is now finished if you have printed on a roll or
a sheet of A2 size or larger.
If you are printing on sheets smaller than A2 size for
Auto(GenuinePpr), a confirmation message is shown on
the Display Screen requesting you to continue printing.
Press the OK button and follow the instructions on the
Display Screen.
29
Ready
OK:Setting/Adj. Menu
Maint. cart.
Remaining Amount
㪏㪇㩼
If Line Length Does Not Match
Adjust the length of printed lines as follows.
To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the
amount that paper is advanced.
There are two options in Adjust Length: AdjustmentPrint and Change Settings.
• AdjustmentPrint: After a test pattern is printed, you will measure the discrepancy based on the results of
printing.
• Change Settings: No test pattern is printed. Instead, you will measure a document already printed to
determine the discrepancy.
Additionally, two modes are available in both AdjustmentPrint and Change Settings: A:High or B:Standard/
Draft.
• A:High: This setting is applied when Highest or High is selected in Print Quality in the printer driver.
• B:Standard/Draft: This setting is applied when Standard or Draft is selected in Print Quality in the printer
driver.
• Always check the Adj. Priority values before using Adjust Length.
(→"Selecting a Feed Amount Adjustment Method (Feed Priority)," User Manual)
• Use paper of the same type and size for adjustment as you will use for printing.
Paper to
Prepare
• Rolls
An unused roll at least 10 inches wide
High-precision ruler
• Sheets
One sheet of unused paper of at least A4/Letter size
High-precision ruler
Perform adjustment as follows.
1
Load the paper.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
• Always make sure the loaded paper matches the type of paper specified. Adjustment cannot be
completed correctly unless the loaded paper matches the settings.
2
On the Tab Selection screen of the Control Panel, press
).
◄ or ► to select the Settings/Adj. tab (
• If the Tab Selection screen is not displayed, press the Menu button.
30
Ready
OK:Setting/Adj. Menu
Maint. cart.
Remaining Amount
㪏㪇㩼
If Line Length Does Not Match
3
4
5
6
7
Press the OK button.
The Set./Adj. Menu is displayed.
Press ▲ or ▼ to select Adjust Printer, and then press
the OK button.
Press ▲ or ▼ to select Feed Priority, and then press the
OK button.
Press ▲ or ▼ to select Adjust Length, and then press
the OK button.
Press ▲ or ▼ to select AdjustmentPrint or Change
Settings, and then press the OK button.
When you select AdjustmentPrint, a test pattern is
printed for you to measure the scale and calculate the
discrepancy. The scale bar shows "Millimeter" in 50 mm
units and "Inch" in 1 inch units.
Millimeter
Inch
• A test pattern is printed in black when you choose A:High or in magenta if you choose B:Standard/
Draft.
• To cancel printing the test pattern for adjustment, hold down the Stop button. When Stop printing? is
displayed, press ▲ or ▼ to select Yes, and then press the OK button.
8
Press ▲ or ▼ to enter the amount of discrepancy, and
then press the OK button.
If the scale is shorter than the actual size, use a positive
setting value. If it is longer, use a negative value.
The feed amount can be adjusted in 0.02% increments.
31
Error Messages
Respond to error messages as follows.
Error messages
Check the message and take the appropriate action.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Borderless printng not possible.
Cannot adjust paper feed.
Cannot adjust printhead.
Cannot detect papr
Check printed document.
Close Ink Tank Cover
Do not pull out ink tank.
End of paper feed.
Error in cutter position.
Execute printhead cleaning.
File read error.
GARO Wxxxx (x represents a number)
GL2: W0502 The parameter is out of range.
GL2: W0504 This command is not supported.
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)
Hard disk error.
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)
Ink insufficient.
Ink tank is empty.
Insert the maintenance cartridge.
Insufficient paper for job
Mail box full. Now printing without saving data.
Mail box nearly full.
Maint. cart. The level is low
Maintenance cartridge full.
Maintenance cartridge problem.
Maximum jobs stored.
MediaType Mismatch
Multi-sensor error
No ink left.
No ink tank loaded.
No Maintenance Cartridge capacity.
No printhead
Not much ink is left.
Paper cutting failed.
Paper is crooked.
Paper jam
Paper not aligned with right guide.
Paper position not suitable for borderless printing.
Paper size not detected.
PaprWidth Mismatch
Parts replacement time has passed.
Prepare for parts replacement.
Printhead error
Regular printing is selected, but a roll is loaded.
Rel lever is in wrong position.
32
Error Messages
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Roll paper is not securely in contact with roll holder.
Roll printing is selected.
Roll printing is selected, but sheets are loaded.
Sheet printing is selected.
The mail box is full.
The paper is too small.
The paper is too small.
The roll is empty.
This paper cannot be used.
This type of paper is not compatible with HP-GL/2.
Too many jobs for mail box.
Top cover is open.
Unable to detect ink level correctly.
Unknown file.
Wrong ink tank.
Wrong maintenance cartridge.
Wrong printhead.
Other messages
These messages do not indicate problems that prevent printer operation. Check the message on the Display
Screen and take action as necessary. Messages requiring special attention are as follows.
• Remaining level of the ink cannot be correctly detected.
33
Error Messages
Error Message
Cause
Corrective Action
GARO Wxxxx (x represents a
number)
There is a problem with the print
job.
Try printing again, using the correct printer driver.
GL2: W0502 The parameter is
out of range.
A parameter specified in an HPGL/2 command is out of the
supported range.
GL2: W0504 This command is
not supported.
The printer has received an
unsupported HP-GL/2 command.
GL2: Wxxxx The memory is
full.(xxxx is 0501, 0903, or 0904)
The printer memory is full.
It is also possible to continue printing in this state.
However, you may not be able to obtain the desired
printing results.
Check the print job.
If you have specified ProcessingOption > Warning >
On in the Control Panel menu, set it to Off instead.
Check the print job.
If you have specified ProcessingOption > Warning >
On in the Control Panel menu, set it to Off instead.
Because the entire print job could not be received,
the printer may not be able to print the entire original.
Check the printing results.
In the Control Panel menu, setting On-the-Fly to
On may enable printing. However, check the printing
results because the image may be incomplete in
some cases.
No ink left.
There is no ink left.
Open the Ink Tank Cover and replace the Ink Tank for
which the Ink Lamp is flashing.
(→ , Replacing Ink Tanks)
Ink insufficient.
The ink level is low, so you cannot
print, clean the Printhead, or do
other operations that require ink.
Press ▲ or ▼ to select Rep. Ink Tank, and then
press the OK button. Replace the Ink Tank that is low
with a new Ink Tank.
(→ , Replacing Ink Tanks)
Press ▲ or ▼ to select Continue to print, and then
press the OK button to resume printing. However,
note that this error may affect the printing quality.
Not much ink is left.
Not much ink is left.
Prepare a new Ink Tank.
We recommend replacing the Ink Tank with a new Ink
Tank at this point if you plan to print large-format or
high-quantity jobs.
Unable to detect ink level
correctly.
The remaining ink level could not
be correctly detected.
Close the Ink Tank Cover.
The buzzer will stop once the error is cleared.
Close Ink Tank Cover
The Ink Tank Cover is open.
Close the Ink Tank Cover.
The buzzer will stop once the error is cleared.
Ink tank is empty.
There is no ink left in an ink tank.
Open the Ink Tank Cover and replace the Ink Tank for
which the Ink Lamp is flashing.
(→ , Replacing Ink Tanks)
34
Error Messages
Error Message
Cause
Corrective Action
No ink tank loaded.
There is no Ink Tank in the printer.
Load or reload the Ink Tank.
(→ , Replacing Ink Tanks)
There is a problem with the Ink
Tank.
Replace it with a new Ink Tank.
(→ , Replacing Ink Tanks)
Wrong ink tank.
The Ink Tank in the printer is
incompatible.
Load an Ink Tank specified for use with the printer.
(→ , Replacing Ink Tanks)
Do not pull out ink tank.
The remaining ink level could not
be correctly detected.
Install the Ink Tank that was removed.
The buzzer will stop once the error is cleared.
Remaining level of the ink
cannot be correctly detected.
Ink level detection cannot work
correctly if you use refill ink tanks.
The refill ink tank can no longer be used. See the
section "Ink level detection" and take the appropriate
action. (→"Ink Level Detection," User Manual)
Check printed document.
The Printhead nozzles are
becoming clogged.
If printing is faint, clean the Printhead.
(→ , If Printing is Faint)
Top cover is open.
The printer has detected that the
Top Cover is open.
Open the Top Cover fully, remove any foreign objects,
and close the Top Cover again.
If the error occurs again, close the Top Cover, turn off
the printer, and wait a while before restoring power.
Error in cutter position.
The Cutter Unit stops in the
middle of cutting.
1. Push the Release Lever back and remove the
paper.
2. Pull the Release Lever forward.
Regular printing is selected, but
a roll is loaded.
A print job for printing on sheets
was sent when a roll is loaded.
1. Press ▲ or ▼ to select Remove Roll Paper, and
then press the OK button to stop printing.
2. After removing the roll, load and print on a sheet of
the type and size of paper you have specified in the
printer driver.
(→ , Removing the Roll from the Printer)
(→"Loading and Printing on Sheets," User Manual)
Sheet printing is selected.
You have attempted to print a test
print sheet or other printer status
information on a sheet, but no
sheet is loaded.
Press ▲ or ▼ to select Load Cut Sheet, and then
press the OK button. Load the sheet, and then print.
(→"Loading and Printing on Sheets," User Manual)
35
To print on rolls, follow these steps.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button to stop printing.
2. Load a roll and try printing again.
(→"Loading and Printing on Rolls," User Manual)
Error Messages
Error Message
Cause
Corrective Action
Cannot adjust paper feed.
The Printhead nozzles are
clogged.
Execute Adj. Quality again, as follows.
1. Press the OK button to clear the error.
2. Print a test pattern to check the nozzles.
(→"Checking for Nozzle Clogging," User Manual)
3. Clean the Printhead if the nozzles are clogged.
(→ , If Printing is Faint)
4. Execute Adj. Quality again.
(→ , If Banding Occurs)
Highly transparent film is loaded
that cannot be used for automatic
feed amount adjustment.
Press the OK button to clear the error, and then adjust
the feed amount manually.
(→"Manual Banding Adjustment (Image Qual. Adj.),"
User Manual)
End of paper feed.
You are pressing the ▲ button on
the Control Panel and trying to
rewind the roll to the edge.
Release the ▲ button.
Insufficient paper for job
The printer has received
a print job longer than the
amount of roll paper left when
ManageRemainRoll in the
Control Panel menu is On.
Press ▲ or ▼ to select Print, and then press the OK
button to resume printing.
However, the roll paper may run out during the
print job and you may not be able to print all of the
document.
Press ▲ or ▼ to select Change Paper, and then
press the OK button to stop printing.
Either change the printer driver Paper Source setting
or the GL2 Settings > Paper Source setting in the
printer menu, or replace the roll with a roll that has
enough paper for the print job, and then try printing
again.
(→ , Removing the Roll from the Printer)
(→ , Loading Rolls in the Printer)
This type of paper is not
compatible with HP-GL/2.
The printer has received an HPGL/2 print job that cannot be
printed on the paper that has been
advanced.
Follow these steps to replace the type of paper in the
printer.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button to stop printing.
2. Replace the paper with a type compatible with HPGL/2. For details on paper compatible with HPGL/2, refer to the Paper Reference Guide.
(→"Types of Paper," User Manual)
Press ▲ or ▼ to select Print, and then press the OK
button to resume printing. However, note that this
error may cause paper jams and affect the printing
quality.
36
Error Messages
Error Message
Cause
Corrective Action
This paper cannot be used.
Paper larger than the printer's
Push the Release Lever back and load paper of the
maximum supported size has been correct size.
loaded.
(→"Paper Sizes," User Manual)
Paper smaller than the printer's
minimum supported size has been
loaded.
Push the Release Lever back and load paper of the
correct size.
(→"Paper Sizes," User Manual)
Paper has been loaded that is too
small to print the test pattern for
printhead adjustment or nozzle
checking.
Push the Release Lever back and load unused paper
of A4 size or larger. More than one sheet may be
required depending on the adjustment.
The last portion of roll paper was
used during a print job. The paper
was not advanced because the
trailing edge is taped to the roll.
Turn off the printer and remove the roll from the printer
before restoring power.
Fastening tape or the Belt
Stopper has not been removed
inside the Top Cover.
Turn off the printer, open the Top Cover and remove
the tape or the Belt Stopper before restoring power.
An error requiring service may
have occurred.
Turn off the printer and wait at least three seconds
before restoring the power.
If the message is displayed again, write down the
error code and message, turn off the printer, and
contact your Canon dealer for assistance.
Hard disk error.
The format of the printer's hard
disk is invalid.
Press the OK button to start reformatting the hard
disk. When formatting is finished, data on the printer
hard disk is erased and the printer automatically
restarts.
File read error.
Files on the printer's hard disk
have become corrupted.
Restart the printer. Only the corrupted files will be
deleted, and the printer will restart.
Unknown file.
Data sent to keep the printer up to Check the data. Turn off the printer and wait a while
date (such as paper information) is before restoring power, and then resend the data.
in the wrong format.
Hardware error. xxxxxxxx-xxxx
(x represents a letter or number)
You have uploaded firmware for a
different model.
Check the firmware version. Turn off the printer and
wait a while before restoring power, and then resend
the firmware.
If the message is displayed again, contact your Canon
dealer for assistance.
37
Error Messages
Error Message
Cause
Corrective Action
Borderless printng not possible. The print job received specifies
a type or width of paper that is
not compatible with borderless
printing.
Follow these steps to change the settings of the print
job to enable borderless printing.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button.
2. Make sure the correct printer driver for the printer is
selected and try printing again.
For information on types of paper compatible with
borderless printing, refer to the Paper Reference
Guide.
(→"Types of Paper," User Manual)
Select None when you have set Detect Mismatch on
the control panel to Warning.
Press ▲ or ▼ to select Print With Border, and
then press the OK button to continue printing. The
document will be printed with a border.
The loaded paper is a size not
compatible with borderless
printing.
Replace the paper with paper compatible for
borderless printing as follows.
1. Press ▲ or ▼ to select Change Paper, and then
press the OK button to remove the roll.
(→ , Removing the Roll from the Printer)
(→ , Removing the Roll Holder from Rolls)
2. Replace the paper with paper compatible for
borderless printing.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
The printer now starts printing the print job.
For information on types of paper compatible with
borderless printing, refer to the Paper Reference
Guide.
(→"Types of Paper," User Manual)
Press ▲ or ▼ to select Stop Printing, and then press
the OK button.
Press ▲ or ▼ to select Print With Border, and
then press the OK button to continue printing. The
document will be printed with a border.
Prepare for parts replacement.
It is almost time to replace
consumables for which service is
required.
You can continue to use the printer for some time
until Parts replacement time has passed. will be
displayed.
Contact your Canon dealer for assistance.
Parts replacement time has
passed.
It is past the recommended time
to replace consumables for which
service is required.
Contact your Canon dealer for assistance.
No printhead
No Printhead is installed.
Install the Printhead.
(→ , Replacing the Printhead)
Printhead error
There is a problem with the
Printhead.
Open the Top Cover and replace the Printhead with a
new one.
(→ , Replacing the Printhead)
Wrong printhead.
An incompatible Printhead has
been installed.
Open the Top Cover and replace the Printhead with a
new one.
(→ , Replacing the Printhead)
38
Error Messages
Error Message
Cause
Corrective Action
Execute printhead cleaning.
The Printhead nozzles are
clogged.
Follow these steps to clean the Printhead.
1. Stop printing by pressing ▲ or ▼ to select Stop
Printing.
2. Clean the Printhead.
(→ , If Printing is Faint)
If this message is still displayed, replace the
Printhead.
(→ , Replacing the Printhead)
Press ▲ or ▼ to select Print, and then press the OK
button to resume printing. However, note that this
error may affect the printing quality.
If OK is shown on the Display Screen, clean the
Printhead.
1. Press the OK button on the Control Panel to stop
printing.
2. Clean the Printhead.
(→ , If Printing is Faint)
If this message is still displayed, replace the
Printhead.
(→ , Replacing the Printhead)
Cannot adjust printhead.
The Printhead nozzles are
clogged.
Execute Head Posi. Adj. again, as follows.
1. Press the OK button to clear the error.
2. Print a test pattern to check the nozzles.
(→"Checking for Nozzle Clogging," User Manual)
3. Clean the Printhead if the nozzles are clogged.
(→ , If Printing is Faint)
4. Execute Head Posi. Adj. again.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
The Printhead cannot be aligned;
highly transparent film is loaded.
Press the OK button to clear the error.
We recommend using a type of paper that you often
use, other than film, for Printhead adjustment.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
The Printhead is installed crooked. Straighten the Printhead as follows, and then execute
Head Posi. Adj. again.
1. Press the OK button to clear the error.
2. Use Head Inc. Adj. to adjust the angle of inclination
of the Printhead.
(→"Adjusting Line Misalignment (Head Inc. Adj.),"
User Manual)
3. Execute Head Posi. Adj. again.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
39
Error Messages
Error Message
Cause
Corrective Action
Maximum jobs stored.
100 jobs are stored in the personal Delete unneeded jobs stored in personal boxes.
box.
(→"Deleting Saved Jobs," User Manual)
The mail box is full.
There is no more space on the
printer's hard disk.
Press the Stop button and stop printing.
Delete print jobs from the queue.
(→"Managing Queued Jobs (Deleting or Preempting
Other Jobs)," User Manual)
Delete unneeded jobs stored in personal boxes (box
numbers in the range 01–29).
(→"Deleting Saved Jobs," User Manual)
Mail box nearly full.
The free hard disk space left for
personal boxes in the printer's
hard disk does not have 1 GB,
combined.
Delete unneeded jobs stored in personal boxes.
(→"Deleting Saved Jobs," User Manual)
Mail box full. Now printing
without saving data.
No more space is available on the After printing, this message is cleared.
printer's hard disk, so jobs are now
printed without saving them. (Print
jobs can no longer be saved on the
hard disk.)
Too many jobs for mail box.
Saved jobs exceed the personal
box capacity.
Press ▲ or ▼ to select Stop Printing, and then press
the OK button.
Delete print jobs from the queue.
(→"Managing Queued Jobs (Deleting or Preempting
Other Jobs)," User Manual)
Delete unneeded jobs stored in personal boxes (box
numbers in the range 01–29).
(→"Deleting Saved Jobs," User Manual)
Multi-sensor error
Direct sunlight or strong lighting
may be shining on the printer and
causing the sensor to malfunction.
Take steps to ensure the printer is not used when
exposed to direct sunlight or strong lighting.
The performance of a sensor
Turn off the printer and wait at least three seconds
inside the printer may be impaired. before restoring the power.
If the message is displayed again, contact your Canon
dealer for assistance.
Maintenance cartridge full.
The Maintenance Cartridge is full.
40
After confirming that the printer has stopped
operating, replace the Maintenance Cartridge.
(→ , Replacing the Maintenance Cartridge)
Error Messages
Error Message
Cause
Corrective Action
Maintenance cartridge problem.
An incompatible or used
Maintenance Cartridge has been
installed.
Install an unused Maintenance Cartridge specified for
use with the printer.
(→ , Replacing the Maintenance Cartridge)
Wrong maintenance cartridge.
A Maintenance Cartridge for
a different model of printer is
installed.
Replace it with the Maintenance Cartridge for your
particular model.
Maint. cart. The level is low
The Maintenance Cartridge is
almost full.
You can continue to print, but prepare a new
Maintenance Cartridge to use when the message for
replacement is displayed.
No Maintenance Cartridge
capacity.
The Maintenance Cartridge cannot After confirming that the printer has stopped
absorb enough ink for Printhead
operating, replace the Maintenance Cartridge.
cleaning or other operation.
(→ , Replacing the Maintenance Cartridge)
Insert the maintenance
cartridge.
The Maintenance Cartridge is not
installed.
Install the Maintenance Cartridge.
(→ , Replacing the Maintenance Cartridge)
Paper cutting failed.
There are sheets left on the
Ejection Guide.
1. Push the Release Lever back and remove the
paper.
2. Load the paper.
3. Pull the Release Lever forward.
4. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
(→ , Loading Rolls in the Printer)
There is a foreign object by the
Output Tray, obstructing the
Cutter Unit.
1. Lift the Top Cover and remove the foreign object.
2. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
You are not using the printer under Use the printer only where the recommended
the recommended environmental
environmental conditions for the paper are met.
conditions for the paper.
Note that various environmental conditions are
recommended for various types of paper. For details
on the recommended environmental conditions for
paper, see the Paper Reference Guide.
(→"Types of Paper," User Manual)
You are using paper that is not
compatible with automatic cutting.
1. Specify Manual as the cutting method and use
scissors or a cutting tool to cut the roll.
(→"Specifying the Cutting Method for Rolls," User
Manual)
For information about paper that is compatible with
automatic cutting, see the Paper Reference Guide.
(→"Types of Paper," User Manual)
2. Push the Release Lever back and remove the
paper.
In other cases, the Cutter Unit
may be damaged.
Contact your Canon dealer for assistance.
41
Error Messages
Error Message
Cause
Corrective Action
The paper is too small.
When Detect Mismatch in the
Control Panel menu is set to
Pause, paper smaller than the size
specified in the printer driver is
loaded.
Press ▲ or ▼ to select Print, and then press the OK
button to resume printing.
However, note that this error may cause paper jams
and affect the printing quality.
Adjust the paper size setting in the printer driver to
match the size loaded in the printer as follows.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button to stop printing.
2. Change the paper size setting in the printer driver to
the size loaded in the printer and try printing again.
Replace the loaded paper with paper of a size that
matches the size setting in the printer driver as
follows.
1. Press ▲ or ▼ to select Change Paper, and then
press the OK button to stop printing.
2. Replace the loaded paper to match the paper width
setting in the printer driver and try printing again.
When Detect Mismatch in the
Control Panel menu is set to
Warning, paper smaller than the
size specified in the printer driver
is loaded.
42
You can continue to print, but note that this error may
cause problems in the printing results.
Error Messages
Error Message
Cause
Corrective Action
The paper is too small.
Replace paper with A4/LTR
(vertical) or larger
The loaded paper is too small.
Replace the paper with paper of A4/Letter (vertical)
size or larger as follows.
1. Press ▲ or ▼ to select Change Paper, press the
OK button, and remove the paper.
(→ , Removing Sheets)
2. Switch to paper A4/Letter (vertical) or larger.
(→"Loading and Printing on Sheets," User Manual)
The printer will resume printing.
Press ▲ or ▼ to select Stop Printing, and then press
the OK button.
The paper is too small.
Replace roll with 10 in. wide or
larger roll.
The loaded paper is too small.
Replace the roll with a roll 10 inches in width or larger
as follows.
1. Press ▲ or ▼ to select Change Paper, and then
press the OK button.
(→ , Removing the Roll from the Printer)
(→"Removing the Roll Holder from Rolls," User
Manual)
2. Replace the roll with a roll 10 inches wide or larger.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
The printer will resume printing.
Press ▲ or ▼ to select Stop Printing, and then press
the OK button.
The paper is too small.
Remove paper and check pap.
size
A sheet has come out of the printer 1. Press the Release Lever back and remove the
during printing.
paper.
2. Reload the sheet, aligning it with the guide on the
right.
3. Pull the Release Lever forward.
4. If Not finished printing. Finish printing
remaining jobs? is displayed, press the OK button.
Printing will resume, starting from the page on
which the error occurred.
(→ , Loading Sheets in the Printer)
43
Error Messages
Error Message
Cause
Corrective Action
Paper jam
Push the release lever back.
A paper jam occurred in the printer 1. Push the Release Lever back and remove the
during printing.
jammed paper.
(→ , If Roll Paper Jams)
(→ , If a Sheet Jams)
2. Load the paper.
3. Pull the Release Lever forward.
4. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
(→ , Loading Rolls in the Printer)
(→ , Loading Sheets in the Printer)
Paper jam
Manually rewind the roll all the
way and press OK.
A paper jam occurred when
advancing the paper.
Paper not aligned with right
guide.
When paper was loaded, it was not Follow these step to reload a sheet.
aligned with the guide on the right 1. Push the Release Lever back.
side.
2. Pull out the sheet.
3. Pull the Release Lever forward.
4. Reload the sheet, aligning it with the guide on the
right.
Paper is crooked.
Paper loaded crooked was
detected when the paper was
advanced.
1. Rewind paper on the Roll Holder manually, all the
way, and then press the OK button.
2. Load the paper.
3. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
(→ , Loading Rolls in the Printer)
Follow these steps to reload the roll.
1. Push the Release Lever back.
2. Adjust the right edge of the roll to make it parallel to
the orange Paper Alignment Line.
3. Pull the Release Lever forward.
(→ , Loading Rolls in the Printer)
If this error recurs after you reload the roll, remove
the Roll Holder from the printer, push the roll firmly in
until it touches the Roll Holder flange, and reload the
Roll Holder in the printer.
(→ , Attaching the Roll Holder to Rolls)
Follow these step to reload a sheet.
1. Push the Release Lever back.
2. Pull out the sheet.
3. Pull the Release Lever forward.
4. Reload the sheet, aligning it with the guide on the
right.
(→ , Loading Sheets in the Printer)
To disable this message (if it is displayed repeatedly
despite reloading paper, for example), choose Off or
Loose in the Skew Check Lv. setting of the printer
menu. However, this may cause jams and printing
problems because paper may be askew when printed.
Also, the Platen may become soiled, which may soil
the back of the next document when it is printed.
44
Error Messages
Error Message
Cause
Corrective Action
Paper size not detected.
Paper has been loaded askew, or
warped paper has been loaded.
Follow these steps to reload the roll.
1. Push the Release Lever back.
2. Adjust the right edge of the roll to make it parallel to
the orange Paper Alignment Line.
3. Pull the Release Lever forward.
4. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
(→ , Loading Rolls in the Printer)
If this error recurs after you reload the roll, remove
the Roll Holder from the printer, push the roll firmly in
until it touches the Roll Holder flange, and reload the
Roll Holder in the printer.
(→ , Attaching the Roll Holder to Rolls)
Follow these step to reload a sheet.
1. Push the Release Lever back.
2. Load the sheet, aligning it with the guide on the
right.
3. Pull the Release Lever forward.
4. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
(→ , Loading Sheets in the Printer)
Because the Platen is soiled with
Open the Top Cover and clean the entire Platen.
ink or other substances, the size of (→ , If Paper is Soiled)
the clear film cannot be detected.
45
Error Messages
Error Message
Cause
Corrective Action
MediaType Mismatch
When Detect Mismatch in the
Control Panel menu is set to
Pause, the type of paper loaded
does not match the type specified
in the printer driver.
Follow these steps to ensure the paper type matches
on the printer and in the printer driver.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button.
2. Either change the type of paper specified in the
printer driver settings or replace the loaded paper
and change the paper type setting on the printer.
(→"Loading and Printing on Rolls," User Manual)
(→"Loading and Printing on Sheets," User Manual)
You tried to print a test pattern
for printer adjustment on several
sheets, but sheets of different
types of paper were used.
When printing a test pattern for adjustment, use
sheets of the same type of paper, in the required
quantity. Replace the paper as follows and perform
adjustment again.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button.
2. Replace the paper.
(→"Loading and Printing on Sheets," User Manual)
3. Execute adjustment again from the control panel
menu.
Press ▲ or ▼ to select Print, and then press the OK
button to resume printing.
However, note that this error may cause paper jams
and affect the printing quality.
When Detect Mismatch in the
You can continue to print, but note that this error may
Control Panel menu is set to
cause problems in the printing results.
Warning, the type of paper loaded
does not match the type specified
in the printer driver.
46
Error Messages
Error Message
Cause
Corrective Action
Paper position not suitable for
borderless printing.
Because paper expands or
contracts depending on the
environment of use, it may
become narrower or wider than
the supported width for borderless
printing.
Press ▲ or ▼ to select Stop Printing, and then press
the OK button to stop printing.
Use each type of paper only where the recommended
environmental conditions are met. For details on
environmental conditions for various paper, see the
Paper Reference Guide.
(→"Types of Paper," User Manual)
Select None when you have set Detect Mismatch in
the Control Panel menu to Warning.
However, note that this error may affect the printing
quality.
The paper is loaded askew.
Press ▲ or ▼ to select Fix Paper Position and
straighten the paper so that the edges are between
the ink grooves for borderless printing.
Insert the roll firmly until it touches the flange of the
Roll Holder.
(→ , Attaching the Roll Holder to Rolls)
Select None when you have set Detect Mismatch in
the Control Panel menu to Warning.
However, note that this error may affect the printing
quality.
Press ▲ or ▼ to select Print With Border, and
then press the OK button to continue printing. The
document will be printed with a border.
PaprWidth Mismatch
When Detect Mismatch in the
Control Panel menu is set to
Pause or Warning, the width of
the loaded roll does not match the
width specified in Fit Roll Paper
Width in the printer driver.
Press ▲ or ▼ to select Print, and then press the OK
button to resume printing.
However, note that this error may cause paper jams
and affect the printing quality.
Press ▲ or ▼ to select Stop Printing, and then press
the OK button to stop printing.
Follow these steps to replace the roll to match the
width specified in the printer driver.
1. Press ▲ or ▼ to select Change Paper, and then
press the OK button.
(→ , Removing the Roll from the Printer)
(→"Removing the Roll Holder from Rolls," User
Manual)
2. Replace the paper with paper compatible for
borderless printing.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
The printer now starts printing the print job.
Make sure the roll width selected in the dialog box
displayed when you select Fit Roll Paper Width in
the printer driver matches the width of the roll loaded
in the printer, and then try printing again.
47
Error Messages
Error Message
Cause
Corrective Action
Cannot detect papr
The paper has come out of the
printer.
Follow these step to reload a sheet.
1. Remove the paper and press the OK button.
2. Reload the sheet, aligning it with the guide on the
right.
(→ , Loading Sheets in the Printer)
Follow these step to reload a sheet.
1. Push the Release Lever back and remove the
paper.
2. Pull the Release Lever forward.
3. Reload the sheet, aligning it with the guide on the
right.
(→ , Loading Sheets in the Printer)
Rel lever is in wrong position.
The Release Lever is pushed
back.
Pull the Release Lever forward.
Turn off the printer and wait a while before restoring
power.
Roll printing is selected.
You have attempted to print a test
print sheet or other printer status
information on a roll, but no roll is
loaded.
Press ▲ or ▼ to select Load Roll Paper, and then
press the OK button. Load the roll, and then print.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
To print on sheets, follow these steps.
1. Press ▲ or ▼ to select Stop Printing, and then
press the OK button to stop printing.
2. Load a sheet and try printing again.
(→"Loading and Printing on Sheets," User Manual)
Roll printing is selected, but
sheets are loaded.
A print job for rolls was received
when a sheet is loaded.
Follow these steps to load and print on a roll.
1. Press ▲ or ▼ to select Eject Cut Sheet, press the
OK button, and remove the sheet.
(→ , Removing Sheets)
2. Load a new roll.
(→ , Loading Rolls in the Printer)
The printer now starts printing the print job.
Press ▲ or ▼ to select Stop Printing, and then press
the OK button.
48
Error Messages
Error Message
Cause
Corrective Action
The roll is empty.
The roll is empty.
Follow these steps to replace the used roll with a new
roll of the same type and size.
1. Press the Release Lever back and remove the roll.
(→ , Removing the Roll from the Printer)
(→"Removing the Roll Holder from Rolls," User
Manual)
2. Load the new roll.
(→ , Attaching the Roll Holder to Rolls)
(→ , Loading Rolls in the Printer)
3. If no barcode was printed on the roll, specify the
type of paper.
(→"Changing the Type of Paper," User Manual)
4. When you have selected ManageRemainRoll > On
in the Control Panel menu and a barcode is not
printed on the roll, also specify the paper length.
(→"Specifying the Paper Length," User Manual)
5. If Not finished printing. Finish printing
remaining jobs? is shown on the Display Screen,
press the OK button.
Printing will resume, starting from the page on
which the error occurred.
There is remaining roll paper, but
because it could not be advanced,
it could not be detected.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
When the roll was loaded, the roll
was not inserted firmly all the way
on the Roll Holder.
Follow these steps to reload the roll.
1. Press the OK button and remove the roll holder
from the printer.
2. Insert the roll firmly on the Roll Holder until it
touches the flange.
(→ , Attaching the Roll Holder to Rolls)
3. Load the Roll Holder in the printer.
Roll paper is not securely in
contact with roll holder.
49
Index
b
Banding ...................................................................... 28
Bonjour ....................................................................... 14
c
Carriage ................................................................ 19, 21
Cleaning Brush ........................................................... 23
Color unevenness....................................................... 10
e
Error messages .......................................................... 32
h
HP-GL/2................................................................ 15, 34
j
Jammed roll paper ...................................................... 18
Jammed sheets .......................................................... 21
n
NetWare ..................................................................... 14
Network ...................................................................... 13
p
Paper Retainer ........................................................... 24
Paper soiling ............................................................... 23
Printhead cleaning ...................................................... 25
Printing not possible ................................................... 13
t
Top Cover ................................................................... 23
50
Canon Inc.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
Canon U.S.A., Inc.
One Canon Plaza, Lake Success, NY 11042 U.S.A
Canon Europa N.V.
Bovenkerkerweg 59-61 1185 XB Amstelveen The Netherlands
Canon (China) Co., Ltd.
15F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China
Canon Australia Pty. Ltd.
1 Thomas Holt Drive, North Ryde, Sydney, N.S.W.2113, Australia
*
QT5-2291-V2
©CANON INC. 2009
Q
T
5
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Printed in JAPAN
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