Alcatel-Lucent OmniTouch 8400 R6.1.000.102.a Instant Communications Suite Technical Release Notes
Below you will find brief information for Instant Communications Suite OmniTouch 8400 R6.1.000.102.a. This release notes is intended for IT professionals working with Alcatel-Lucent OmniTouch 8400 Instant Communications Suite. This document provides need-to-know information about World Wide Release 6.x. The document provides installation and operating notes, and any known restrictions/limitations.
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Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R6.1.000.102.a Release R6.1.000.102.a Revised Edition 05 – July 2010, 23th Summary Release 6.1 of OmniTouch 8400 Instant Communications Suite software (Telephony services, One Number services, Messaging services and Teamwork services) Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Communication TC 1226 Disclaimer This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the maximum extent permitted. In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this manual and the products it describes at any time without notice or obligation. Copyright Copyright ® 2007-2009 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder. List of Trademarks Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries. Linux is a registered trademark of Linus Torvalds. Red Hat is a registered trademark of Red Hat, Inc. in the United States and other countries. Lotus and Lotus Notes are registered trademarks of Lotus Development Corporation. Citrix is a registered trademark of Citrix Systems, Inc. FLEXlm is a registered trademark of Macrovision Corporation. Sybase is a registered trademark of SYBASE, Inc. iPhone is a registered trademark of Apple Inc. All other trademarks and copyrights referred to are the property of their respective owners. Technical Communication TC1226 TABLE OF CONTENTS 1.1 GET LATEST SOFTWARE RELEASE AND DOCUMENTATION .................................................................8 1.2 OXE RELATED INFORMATION ...........................................................................................................9 1.3 SOFTWARE MAINTENANCE AND SUPPORT ........................................................................................9 1.4 BRANDING AND LICENSING MODEL ..................................................................................................9 1.5 TRAINING AND CERTIFICATION .......................................................................................................10 2.1 WHAT’S NEW IN OMNITOUCH 8400 ICS RELEASES 6.1..................................................................11 2.1.1 What’s new in release 6.1.000.102.a.....................................................................................11 2.1.2 Documentation update with release 6.1.000.102.a ...............................................................12 2.1.3 Reminder: What’s new in release 6.1.000.101.b ...................................................................12 2.1.4 Reminder: documentation update in release 6.1.000.100.b ..................................................12 2.1.5 Reminder: What’s new in release 6.1.000.100.b ...................................................................13 2.1.6 Reminder: OmniTouch 8400 ICS Releases 6.0......................................................................14 2.1.7 Features/products no more supported or deprecated ...........................................................16 3.1 HARDWARE AND SOFTWARE REQUIREMENTS ...............................................................................17 3.1.1 General ..................................................................................................................................17 3.1.2 Recommended versions for OmniPCX Enterprise.................................................................17 3.1.3 Recommended versions for A4635 ........................................................................................17 3.1.4 Hard disk storage (Unified Messaging) ................................................................................18 3.1.5 LAN bandwidth ......................................................................................................................18 3.1.6 Operating System supported by 8400 ICS client ...................................................................18 3.2 SOFTWARE LOCKS OMNIPCX SIDE ...............................................................................................19 3.3 INSTALLATION PROCEDURES .........................................................................................................20 3.3.1 General information ..............................................................................................................20 3.3.2 New installation of Alcatel-Lucent OmniTouch ICS 6.1.000.102.a.......................................21 3.3.3 Upgrade procedure from R6.x...............................................................................................21 3.3.4 Migrations from previous releases ........................................................................................21 3.3.5 My Instant Communicator client side....................................................................................24 3.3.6 Teamwork services Installation .............................................................................................25 3.3.7 Miscellaneous ........................................................................................................................25 3.4 VERSION DELIVERED COMPONENTS. ...........................................................................................26 4.1 APPLICATIONS MAJOR LIMITATIONS..............................................................................................28 4.2 VISTA LIMITATIONS AND RESTRICTIONS ........................................................................................29 4.3 APPLICATIONS RESTRICTIONS AND WORKAROUNDS ...................................................................30 4.4 MY INSTANT COMMUNICATOR RESTRICTIONS AND WORKAROUNDS ...........................................35 5.1 KNOWN MAJOR ISSUES FIXED IN RELEASE 6.1.000.102.A ...............................................................38 5.2 REMINDER: MAJOR ISSUES FIXED IN RELEASE 6.1.000.101.B ..........................................................42 5.3 REMINDER: MAJOR ISSUES FIXED IN RELEASE 6.1.000.100.B ..........................................................48 5.4 REMINDER: MAJOR ISSUES FIXED IN RELEASE 6.0: ..........................................................................48 Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 3 About Release Notes This Release Notes provides need-to-know information about World Wide Release 6.x. The document provides installation and operating notes, and any known restrictions/limitations. Release Notes document contains the following chapters: New features and enhancements introduces you to Alcatel-Lucent OmniTouch 8400 Instant Communications Suite tells you about the new features and enhancements in this release, and points you to further information. Things You Need To Know points you to supported platforms, software environments and other information that you need to know before installing this release. Major limitations and restrictions describes features limitations and restrictions associated with this release of Alcatel-Lucent OmniTouch 8400 Instant Communications Suite. Known issues fixed in this release list all fixed issues in this Support Maintenance Release. You can edit this document in the online version to suit the particular needs of your site. However, if you do edit the contents of this document, it must be strictly for the sole use of users within your organization. You cannot resell or otherwise distribute this documentation, modified or unmodified, to anyone outside your organization. Alcatel-Lucent assumes no responsibility for the technical accuracy of any modifications made to this documentation. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 4 Glossary ACS BPWS ICS My IC OXE TTS WSP Advanced Communication Server Alcatel-Lucent Business Partner Web Site Instant Communications Suite (New Branding for the OTUC solution) My Instant Communicator OmniPCX Enterprise Text to Speech WebSoftPhone History of the document Edition 1 December 6th, 2009 - creation of the document, for release 6.1.000.100.b Edition 2 March 31st, 2010 - document updated, for release 6.1.000.101.b Edition 3 April 22nd, 2010 - Revision for - §2.1.1 : A4980 is NOT supported on Windows 2007 as written in previous edition - §2.1.1 : Read Notes 8.5 (not Notes 5.5) - §4.1 : add remark on dedicated /var/vms partition Edition 4 July 9th, 2010 - document updated, for release 6.1.000.102.a Edition 5 July 23rd, 2010 – Revision for - TC updated with compliant ACS version : 8.1.0b5225 - §3.1.6 : ICS Feature List as reference - §3.3.1 : remark on BICS update. Author This document is written under Technical Support responsibility. In order to improve customer satisfaction, any positive feedbacks, remarks or requests on Technical Release Notes ONLY are welcome by email: [email protected] Release policy • • • • Alcatel-Lucent OmniTouch ICS R6.1 is the support release of ICS R6.0 Alcatel-Lucent OmniTouch ICS R6.0 is the support release of UC R5.1. Alcatel-Lucent OmniTouch UC R5.1 is pre-phased out since May 2010. Support still available but no more bug fixing. OmniTouch UC R4.1 is phased out since end March 2009 (no more support). Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 5 Related documents • OTUC 8400 ICS R6.0 Documentation CD-ROM : 3BH 11751 ABBA • TC1327en_OmniTouch_My_Teamwork_R6.1_Release_Notes_810b5225_Ed02.pdf • TC1175en-Ed02 OmniTouch Fax Server 6_0_1_45 Release Note Related Software • • • Instant Communications Suite R6.1 DVD-R : 3BH 11685 AFBA • OTUC R6.x Boot RHEL 5 CD-ROM (32bits) : 3BH 11710 ADBB • OTUC R6.x Boot RHEL 5 CD-ROM (64bits) : 3BH 11773 ABBB • TTS FR-GE-IT-NL-NO-PT-SP-UK-US SW R6.x : 3BH 11755 ABAA • TTS RU.ZH-HK.ZH-CN.ES-MX.SE.KR.CA.TR SW R6.x : 3BH 11756 ABBA • OTUC 8400 ICS R6.1 DVD-R : 3BH 11719 ADBB OmniTouch Instant Communications Web Services R6.0 : 3BH 11619 AHBA • OTUC 8410 ICWS R6.0 Documentation CD-ROM : 3BH 11743 ACBA • OTUC 8410 ICWS R6.1 SW install. DVD-R : 3BH 11744 ACBB • OTUC R6.x Boot RHEL 5 CD-ROM (32bits) : 3BH 11710 ADBB • OTUC R6.x Boot RHEL 5 CD-ROM (64bits) : 3BH 11773 ABBB Messaging Software R6.0 DVD-R : 3BH11777AAAA • OmniTouch 8440 MS R6.0 Documentation CD-ROM : 3BH 11796 AABA • OTUC 8440 MS R6.1 software installation DVD-R : 3BH 11795 AABB • OTUC R6.x Boot RHEL 5 CD-ROM (32bits) : 3BH 11710 ADBB • OTUC R6.x Boot RHEL 5 CD-ROM (64bits) : 3BH 11773 ABBB • TTS FR-GE-IT-NL-NO-PT-SP-UK-US SW R6.x : 3BH 11755 ABAA • TTS RU.ZH-HK.ZH-CN.ES-MX.SE.KR.CA.TR SW R6.x : 3BH 11756 ABBA Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 6 1 Welcome Welcome to Alcatel-Lucent OmniTouch 8400 ICS Release 6.1 OmniTouch 8400 Instant Communications Suite is a software suite using the latest technologies and providing a full set of IP-based unified communication applications. These applications allow subscribers to tailor, control and manage calls, messages, directories, collaboration tools and information from any location, using any device and any interface, in ways never before thought of. OmniTouch 8400 Instant Communications Suite offers the worldwide integrated multi-media, multi-session, multiterminal unified communications application, called OmniTouch 8600 My Instant Communicator, enabling the end-user to experience smoothly new facilities. Terminals and Interfaces Instant Communications Suite can be accessed from various types of terminal and interface, which means you can use your communication tools wherever you are (at the office, away on business, in a meeting, at home, etc.) The following terminals and interfaces are available: Desktop (PC) D My Instant Communicator Mobile D IBM Desktop integration Telephony services Messaging services One Number services (1) Audio conferencing services Deskphone (IP Touch) D Microsoft Desktop integration Lotus Sametime Lotus Notes Office Communicator Outlook D D D D D D D D D D D (1) Shortcut to the Web application Instant Communications Suite services Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 7 Using Unified Messaging services, all your e-mail, voice and fax messages are brought together in one Inbox using you own messaging client (e.g. Microsoft Outlook or Lotus Notes). Furthermore, you can consult your messages from a web interface or a telephone set. Telephony services are real-time telecommunications management tools which can be accessed either from your office or when you are away on business. When you are away, Telephony services give you access to audio functions from any telephone (your mobile or home phone for example) and enable you to use voice over IP with your multimedia PC. One Number services allow you to route your incoming calls according to rules which you define. Using these routing functions, One Number services accompany the user when away on business and filters calls according to the caller, time and geographical origin of the call. Fax services leverage IP telephony investments, and really take advantage of the IP technology which has now attained massive acceptance from organizations of all sizes and sectors with its promise of operational efficiency. Conferencing & Collaboration services: from simple dialin audio conferencing to multimedia, multiparty collaboration with instant messaging, application sharing, presentation sharing, and video conferencing. . Mobility services represent the extension of unified communications and collaboration to mobile user’s devices. Mobilizing unified communications matches mobile users need to stay connected wherever they are. All above services are powered by transversal services, such as unified directory access, Personal Information Management, events notification, rich presence (telephony and instant messaging), security, redundancy and web services. To get more information about the product (product descriptions, feature list, what’s new document), please consult in http://www.businesspartner.alcatel-lucent.com/ => Our offer/Products/OmniTouch Unified Communication Suite section on the Alcatel-Lucent Business Partner Web Site (BPWS) Select in “Documents and tools”: “All Unified Communication products”, “In Depth Product Insight”. 1.1 Get latest software release and documentation Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 8 Software is available on the Business Partner Web Site at: • Home/Support/Technical Support IP Telephony/Software Download/Products/ OmniTouch 8400 Instant Communication Suite Technical Communications and Installation manuals are available on the Technical Knowledge Base at: https://www.technical-knowledge-base.com/km • Select Product OmniTouch 8400 Instant Communications Suite for Enterprise / 6.x • Select menu Browse/Reference Book/Technical Bulletins • Select menu Browse/Reference Book/Installation Manuals Users Guides are also available on the Technical Knowledge Base at: https://www.technical-knowledge-base.com/km • Select Product OmniTouch 8400 Instant Communications Suite for Enterprise / 6.x • Select menu Browse/Reference Book/User Guides 1.2 OXE related information OXE and Applications cross compatibility information may be found on the Technical Knowledge Base. Select menu browse / Reference Book / Cross Compatibility / More Information to get access to the document Characteristics – OmniPCX Enterprise Applications/Terminals Cross Compatibility. 1.3 Software Maintenance and Support All the details are available on the Business Partner Web Site at: Home/Our Offer/Services/Support Services /Software Support Services 1.4 Branding and Licensing model Branding The Alcatel-Lucent OmniTouch 8400 Instant Communications Suite has replaced the Alcatel-Lucent Unified Communications Applications Suite since Release 6.0. Products in this family include: y Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services y Alcatel-Lucent OmniTouch 8440 Messaging Software Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 9 y Alcatel-Lucent OmniTouch 8450 Fax Software y Alcatel-Lucent OmniTouch 8460 Advanced Communications Server Licensing model A single user license: My Instant Communicator y One license for all services. Licensing guides are available on the Business Partner Web site y Select Home/Our Offer/eLicensing Offer/eLicensing Home y Select the corresponding Licensing Guide in the Related Documents section These guides explain you the mechanism of Alcatel-Lucent OmniTouch 8400 ICS 6.1 licenses, how to retrieve licenses files, how to proceed when re-hosting licenses... 1.5 Training and certification Alcatel-Lucent OmniTouch Unified Communication is a part of the Accredited Premium Business Partners portfolio. In order to achieve accreditation on Alcatel-Lucent OmniTouch Unified Communication, Business Partners must complete: • Lab equipment: lab equipment can be bought according to general lab equipment conditions. • Post-sales staffing and certification: This certification can be achieved through the training courses described on the BPWS, section Training and Certification. For OmniTouch 8400 ICS 6.1, OmniTouch 8400 ICS R6.0 certifications are valid. No new certification required for OmniTouch 8400 ICS 6.1. Training course has been updated with new features OmniTouch 8400 ICS 6.1 and available since February 2010. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 10 2 New features and enhancements For a complete description of Releases 6.1 contents, please refer to document on BPWS: OmniTouch 8400 Instant Communications Suite / What_is_New_ICS_R6.1_Product_Presentation The sections bellow summarizes major changes introduced in 6.1. 2.1 What’s new in OmniTouch 8400 ICS Releases 6.1 2.1.1 What’s new in release 6.1.000.102.a This maintenance version mainly brings bug fixing on My Instant Communicator. Anyway, here is the list of new features ¾ My Instant Communicator – Voice Over IP o ¾ ¾ New GN Netcom hardware supported New USB adapter : Jabra LINK 280 New USB headset : Jabra BIZ 2400 USB My Instant Communicator – Numbering check o Once you launch a call thanks to Search bar, My Instant Communicator checks locally dialed number and may displayed following message if number can’t be dialed. o Example : space between ‘+’ and first digit LDAP as directory o UDAS component can manage ‘pagesize’ parameter of LDAP directory. This allows UDAS to retrieve all users from LDAP directory that limits number of entries in a single search result. o Example: This allows you to retrieve Microsoft Active Directory on ICS server as Microsoft limits to 1000 entries in a single search result. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 11 2.1.2 Documentation update with release 6.1.000.102.a Here is the list of main documentation modification (Knowledge Technical Database) in the new delivery coming with ICS 6.1.000.102.a. - Citrix : installing an publishing client application Topology change from 1 server to several ICS servers. 2.1.3 Reminder: What’s new in release 6.1.000.101.b Here is the list of new features available in this build • My Instant Communicator on PC (Release 2.7.003.002) o Flex Office (detailed below) o Redial list (detailed below) o Search in Outlook Contact (detailed below) o Photo displayed (detailed below) o Voice message management (detailed below) o Common language between My IC and My Teamwork (detailed below) o Switch from headset to loudspeaker for My IC SIP mode o Microsoft Office Communicator 2007 theme • My Instant Communicator on Mobile o iPhone Gateway software and documentation are embedded on ICS DVD • Localization o Turkish language is available for Text-To-Speech • Security enhancements o My Instant Communicator (detailed below) o ICS server (detailed below) • Eco-System Integration o Citrix Compatibility Voice Over IP and Sharing Desktop restricted. o Operating System 64 bits (detailed below) • Boot-CD o New boot CD version 23 to fit new OEM model between Alcatel-Lucent & Red Hat Please refer to TC1226 – Edition 3 for more details. 2.1.4 Reminder: documentation update in release 6.1.000.100.b Here is the list of main documentation modification/creation (Knowledge Technical Database) in the new delivery coming with ICS 6.1.000.100.b Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 12 - Personal Assistant Rehosting procedure Microsoft Office Communicator integration Lotus Sametime® Integration Management of OXE belonging to different subnetworks IMAP access to ICS embedded Voice Mail (8400 & 8440) Backup / Restore Exchange 2007 integration 2.1.5 Reminder: What’s new in release 6.1.000.100.b ¾ New features o o o o OmniTouch 8400 ICS connected to Exchange 2007 SP2 running on Windows Server 2008 SP2 or R2. Unified Messaging users can now be hosted on Exchange 2007 SP2 running on Windows Server 2008 R2 Required specific settings on Windows Server side. Check two restrictions in § 4.3 Applications Restrictions and Workarounds Messaging Services – Management of alternate greetings Management of alternate greetings is only available on English, French and German languages in this build. Management of alternate greetings is disabled by default for all users. All other languages will be available in next maintenance release on February 2010. Workaround for non-translated language can be provided on Service Request. Check restrictions in § 4.1 Applications Major Limitations OmniTouch 8400 ICS with embedded voice mail storage – email add-in Outlook or Lotus Notes add-in allows you to play on phone set (PPR) voice messages embedded on OmniTouch 8400 ICS server. Add-in relies on new IMAP account connected to OmniTouch 8400 ICS embedded storage. Backup tools enhancements Backup archive naming changed in order to : o backup several servers in the same directory without name conflicts o perform several backups the same day without erasing the previous ones o differentiate daily and immediate backups Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 13 o ¾ Restore command now accepts a full path + filename. This allows you to restore backups archive stored on DVD or any other location. Linux Red Hat Enterprise ES 5.0 U4 distribution is the only operating system supported. Business continuity o Free Desktop can be installed on same server as OT 8400, OT 8410 or OT 8440. o Support of Microsoft Internet Explorer 8 o Plug-in available for Domino 8.5 32 bits on Red Hat Enterprise Linux 5.1 32 bits servers o Plug-in available for Domino 8.5 32 bits on Windows 2008 SP2 or R2 64 bits o Support of Microsoft Windows Seven (32 bits) o Support of Microsoft Windows Vista SP2 o Migration OTUC 5.1 to OmniTouch 8400 ICS 6.1 o Migration OmniTouch 8400 ICS 6.0 to OmniTouch 8400 ICS 6.1 o Support of new SIP stack of OXE 8.x, OXE 9.0 & OXE 9.1 o Fax Server integration (OFS 6.0.1.45) Please refer to TC1226-Edition 1 for more details. 2.1.6 Reminder: OmniTouch 8400 ICS Releases 6.0 For a complete description of Releases 6.0 contents, please refer to the documents: OmniTouch 8400 Instant Communications Suite / What’s New in Alcatel-Lucent OmniTouch R6.0 ICS, June 2009 The section bellow reminds you major changes introduced in 6.0. ¾ ¾ OmniTouch 8400 Instant Communication Suite o G 729 Codec is supported between OmniTouch 8400 ICS and OXE o OXE 9.0 Seplos devices o Local storage voice mail available allowing storing voice messages on OmniTouch 8400 ICS server. OmniTouch 8440 Messaging Service o SIP-based Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 14 ¾ ¾ ¾ o G 729 Codec is supported between OmniTouch 8440 MS and OXE o Dedicated storage for voice messages o TUI Korean OmniTouch 84xx Serviceability enhancement o Upgrade from OmniTouch 8440 MS to OmniTouch 8400 ICS o Upgrade from a Single Server Configuration to a Dual Server Configuration o Deployment file is mandatory and provided by ACTIS tool. OmniTouch 8600 My Instant Communicator o SIP Softphone embedded with Wideband for P2P sessions o New ergonomics for the call history, missed calls and callbacks. o Phone set management o User’s profile management embedded o My Instant Communicator for Microsoft Office Communicator 2007 o Ergonomics enhancement for My Instant Communicator on IP Touch o Thanks to OmniTouch 8460 ACS integration Full Screen Desktop sharing Microsoft Outlook 2003 & 2007 Calendar Presence Conference Management from Microsoft Outlook 2007 Calendar Video HD near to 720p Ecosystem o Full Messaging services with Exchange 2007 (up to SP2) without any plug-in relied on Microsoft Exchange Web Services o Microsoft Outlook 2007 SP2 o Domino 8.5 running on Windows 2008 R2 64bits & Lotus 8.5 OmniTouch 8400 ICS Templates for Domino 7.0 are compliant with. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 15 2.1.7 Features/products no more supported or deprecated For a complete description of Products and Features that are no longer supported or deprecated in OmniTouch 8400 ICS 6.1, please refer to the documents: OmniTouch 8400 Instant Communications Suite / What's New in Release 6.1 - November 2009 ¾ Deprecated (no longer be supported in next major releases) o Messaging plug-in mode for Microsoft Exchange 2003 and 2007 o Media encryption solution for VoIP telephony features o VLAN tagging solution (SW based) for VoIP telephony features o Voice over IP based on the proprietary (UA) signaling protocol (a.k.a. “PCMM2”) o ¾ Replaced by a switch tagging Replaced by the SIP signaling protocol Audio conferencing for Microsoft Office Communicator 2005 No more supported The Dashboard on this type of device is no more used. It is replaced by My Instant Communicator on Windows Mobile Pocket PC, Nokia, iPhone and BlackBerry devices. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 16 3 Things You Need To Know 3.1 Hardware and software requirements 3.1.1 General Please refer to the Feature List document that can be found on the Technical Knowledge Base. To get access to the document please browse: Reference Book – Feature List – More Documentation concerning server HW platforms supported, please refer to the Red-Hat Certified Hardware on https://hardware.redhat.com/ 3.1.2 Recommended versions for OmniPCX Enterprise Specific interoperability tests have been performed between OmniTouch 8400 ICS 6.x and releases, 8.0.1, 9.0 and 9.1. Recommended versions that must be used are as follows: • R8.0.1 : > G1.503.35 • R9.0 : > H1.301.30 (My IC – SIP requirements) • R9.1 : > I1.605.14.e It is of course highly recommended to use the latest patch in a given OXE release. 3.1.3 Recommended versions for A4635 A4635 R5.4.0 is not supported. R5.4.2 is the minimum release that must be used. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 17 3.1.4 Hard disk storage (Unified Messaging) When using Messaging Services (Unified Messaging), all e-mails (text or voice) are stored on the hard disk of the e-mail server hosting the mailboxes. The capacity of this hard disk must be adapted according to the capacity requested per Alcatel-Lucent OmniTouch Unified Communication user. Voice messages (WAV files) are recorded in G.711 (64 Kbits/s). The approximate rule for storing such messages, for a given user, is as follows: Recording duration in seconds (average) * (65536/8) Examples: • If we consider a recording duration of 10 minutes, the hard disk space that will be used will be of (10 * 60) * (65536/8) = 4.7 MB. • If we consider now a recording duration of 60 minutes, the hard disk space that will be used will be of 28 MB. 3.1.5 LAN bandwidth Depositing/listening to a voice message by phone uses approximately 100 Kbits/s per VxML voice port (in G711). Depositing/listening to a voice message from the Web, using a Multimedia PC activates a WAV file transfer. The size of this file depends on the length of the voice message; for a 30 seconds message, this size is approximately of 250 KB. Note: the traffic generated by client applications (e.g. 4980 Softphone, Outlook/Lotus Notes add-ins) is negligible. 3.1.6 Operating System supported by 8400 ICS client Feature list available on BPWS lists all Operating System supported by each ICS client. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 18 3.2 Software locks OmniPCX side For users distributed in a PBX network, following software locks are necessary OmniPCX side: Values of 116, 117, 119, 129, 309 and 166 locks should be equal to “e-CS Engine” (13) with a maximum value of 5000. Values of “CSTA_Bypass” (158) should be equal to 2 X “e-CS Engine” with a maximum value of 6000. OXE PBX locks eCC in PBX mode There is no longer Gateway mode. So only integrated mode is supported. « eCC integrated » license leads to following locks and provisioning: Lock label Lock number e-CS Engine 13 Centralized VPS 97 CSTA Bypass (**) 158 SIP Gateway 185 ECC Gateway 313 RSI eCC (*) SP_RSI_agent_max remanent SIP Voice Mail Access 337 (*) Init of this value is defined in document [3.]. (**) CSTA_Bypass locks allow virtual Z sets monitoring. Quantity/Value calculated = 9999 500 1 2 2 calculated Set by Associated license UMA Associated license UMA Associated license Initrem UMA OXE PBX Locks for XML PBX Management service The number of “XML PBX Management service” licenses has to be superior or equal to the total sum of the “eCS-engine” locks in the installation. By-pass of 4635 and 4645 software locks: software locks 314 (4635) and 194 (4645) are by-passed on OmniPCX side if Messaging services licenses were bought for the Alcatel-Lucent OmniTouch 8400 ICS. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 19 3.3 Installation procedures 3.3.1 General information This version is a full delivery. Classical procedure to install from scratch is then used, from the delivered DVD. Linux installation Advise: use the last boot CD version (build 23) with Red Hat Enterprise 5 Update 4. The postInstall.sh script is no more used in ICS 6.x. OTS multi PABX node tsad.conf file is no more used. Now it is lively managed. DNS Server: A reverse Zone must be declared on the DNS Server with an entry corresponding to the ICS Server. " Refer OmniTouch_ 8400_ICS_Server_Installation_Manual Section Installation/Administration Guide BICS environment: Specific process is mandatory to update to ICS 6.1.000.102.a. Please refer to BICS troubleshooting guide for more details. Mass Provisioning: After a mass provisioning operation it is necessary to restart ICS services: service icsd stop service icsd start If OXEs are handled by IP addresses and not by FQDN in previous releases If the OXEs are not managed in the DNS, before restoration of database, you have to modify on your ICS servers the /etc/hosts file with: @IP + names + FQDN of all your OXEs Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 20 3.3.2 New installation of Alcatel-Lucent OmniTouch ICS 6.1.000.102.a Installation procedure • Install a fresh Linux system • Use the setup.bin delivered in the DVD to install R6.1.000.101.b For more details, procedure is described in following technical document: OmniTouch_ 8400_ICS_Server_Installation_Manual 3.3.3 Upgrade procedure from R6.x Classical way of upgrade: • Back up your system with “<Install path>/Backup/database-save.sh”. • Insert the ICS new release DVD-ROM R6.1.000.101.b • Mount it with “mount /media/cdrom” • Run “/media/cdrom/setup.bin” • Accept the license terms • Choose the “Update” mode. • Eject your DVD with “eject” • Restart your system at the end of the setup program. • Don’t forget Microsoft .NET2 SP2 on the client computer. For more detail Procedure is described in following technical document: • OmniTouch_ 8400_ICS_Server_Installation_Manual o Section: OmniTouch 8400Major Version Software Upgrade. 3.3.4 Migrations from previous releases 3.3.4.1 Migration from OTUC 5.1 to ICS 6.1 Migration for Alcatel-Lucent OmniTouch OTUC 5.1 to OmniTouch 8400 ICS migrations is supported. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 21 Before upgrading, you have to pay attention to following remarks: • If SSL has been disabled By default the upgrade procedure restores SSL access except for the service settings in WebAdmin. The disable_ssl.sh script must be applied after the last server restart. • If OXEs are handled by IP addresses and not by FQDN in previous release. If the OXE’s are not managed in the DNS, before restoration of database, you have to modify on your ICS servers the /etc/hosts file with: @IP + names + FQDN of all your OXEs 3.3.4.2 Procedure example for a single server Procedure to be used for a R5.1.000.5xx -> R6.1.000.101.b migration: • Stop otuc service, for this you must be root: service otucd stop • Install R6.x backup/restore application from the R6 DVD-ROM on the R5.1 servers Ö /Servers/Serviceability/Backup_Application/backup_setup.bin • Backup the R5.1 databases with R6.x backup application • Save the backup archives on another server (storage server) • Install the R6 software from scratch on a fresh RHEL 5 Update 4 Linux with the bootcd.5.4.000.023 using the xml deployment file provided by ACTIS tool. • Reboot • To prevent any failure on database restore, save the blank database created by default: Run the script: opt/Alcatel-Lucent/Backup/bru_start backup full Rename your backed up file or save it in a safe location. • Copy the backup archive from the storage server to the newly installed server • stop the services: service icsd stop • Restore the backup archive: database_restore.sh 2009-11-09 • Install the new 6.0 license file on opt/Alcatel-Lucent/Flexlm/alcotuc.lic • Install your own SSL certificate file with the installCertificates.sh script provided with the R6 software: Servers/Complements/Scripts/Linux/installCertificates.sh • Start the icsd services access Web Based Management: WebAdmin Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 22 If you cannot access Web Based Management, wait for a while. Software upgrade typically takes no longer than 15 minutes. If access is still denied after this time, see the log files: /opt/Alcatel-Lucent/logs/data_access_service/dta.log for more information. • 1st connection to the WebAdmin with an Internet browser: - Set or check proposed machine names in Easy Admin - Check the Call Servers FQDN - Confirm the Media Server parameters - Check the presentation server service - If required, install the Text To Speech Software (TTS): See the installation doc. • Restart icsd service For more detail Procedure is described in following technical document: • OmniTouch_ 8400_ICS_Server_Installation_Manual o Section: OmniTouch 8400Major Version Software Upgrade. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 23 3.3.5 My Instant Communicator client side Fresh installations In order to be able to install the My IC software, you will need to have Microsoft .NET framework 2.0 SP2 or above version installed on your PC, before launching the setup of My Instant Communicator 2.6.000.000 " Refer to OmniTouch_ 8400_ICS_Server_Installation_Manual • Section : Installation Manual/ Client applications installation guide/My Instant Communicator If you use a self-signed certificate (installed by default on ICS server, do not forget the configuration of your Internet browser settings ==> OmniTouch 8440 ICS and OmniTouch 8460 ACS servers host names must be added as trusted sites, All ActiveX parameters in Internet Explorer, must be set at least to “Demand” (or authorized) for trusted sites. Upgrade procedures As My Instant Communicator gives access to Outlook contact, Outlook has to be stopped in order to perform upgrade. Otherwise, My Instant Communicator prompts user as follow: Use the automatic upgrade of My Instant Communicator: 1. 2. 3. 4. Exit My Instant Communicator and Outlook if they are launched Restart My Instant Communicator My Instant Communicator upgrade is performed After completion of the upgrade restart My Instant Communicator and Outlook. Or Manually upgrade My Instant Communicator: 1. 2. 3. Exit My Instant Communicator and Outlook if they are launched Launch My Instant Communicator setup directly and upgrade Restart My Instant Communicator Help Online The Help Online is directly redirected to an Alcatel-Lucent website for a better up-to-date of the documentation without the necessity to install new version of My Instant Communicator/ICS. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 24 CAUTION: OmniTouch 8460 ACS server compliant with ICS 6.1.000.102.a is ACS 8.1.0b5225 3.3.6 Teamwork services Installation For further information and details, please refer to following documents • TC1327en_OmniTouch_My_Teamwork_R6.1_Release_Notes_810b5225_Ed02.pdf • OmniTouch Advanced Communications Server Site Preparation (8AL90212USAD) • OmniTouch Advanced Communications Server Installation Guide (8AL90213USAD) All available in Business Partner Web Site (software download or Technical Knowledge Database). 3.3.7 Miscellaneous Notes add-in: If you read a new voice message or email from the UMC or from UM TUI, the message remain unread in Notes. Ö Press F9 button to refresh the view ICS Authentication RADIUS: EAP-MSCHPV2 protocol not supported by ICS authentication Kerberos protocol not supported by ICS authentication Internet explorer When launching One Number Services or Telephony Services from Outlook add-in or 4980 and other IE windows are already open, the application always opens in the latest open browser window. By using Firefox there is always a new browser window. When using IE the application should also open in a new window. Solution This is an option in MS-Internet Explorer. Uncheck the option named “Reuse windows for launching shortcuts” in “Internet Options” ICMP for Outlook or Notes add-in Due to ping mechanism used in Outlook or Notes add-ins, ICMP protocol should be allowed between clients and OT 8400 ICS server. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 25 3.4 Version Delivered Components. New in ICS 6.1.000.102.a R6.1.000.102.a R6.1.000.101.b R6.1.000.100.b R4.082.032 302.0.09 2.0.000.001 302.0.07 302.0.07 2.1.003.000 6.0.100.006 302.0.09 6.0.100.001 2.7.005.000 3.0.000.031 3.0.8 1.5.7 6.0.1.45 8.1.0b5225 2.7.001.000 Version: R4.078.32 302.0.08 2.0.000.001 302.0.07 302.0.07 2.1.001.002 6.0.100.001 302.0.09 6.0.100.001 2.7.003.002 3.0.000.031 3.0.8 1.5.3 6.0.1.45 8.1.0b5031 2.7.001.000 Version: R4.068.32 302.0.08 2.0.000.001 302.0.07 302.0.07 2.1.000.000 6.0.100.000 302.0.09 6.0.000.683 2.6.000.000 3.0.000.031 3.0.8 1.5.3 6.0.1.45 8.0.0b4758 2.5.006.000 Component : a4980 Domino plugin Domino relay plugin Exchange 64bits plugins Exchange plugin Exchange 2007 connector Extensions Linux Domino plugin Lotus Notes Templates Merger My Instant Communicator Rehosting tool Sametime 8 Extensions Sametime Extensions OmniTouch Fax Server ACS HA Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 26 Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 27 4 Major limitations and restrictions 4.1 Applications Major Limitations 1) Backup The old Backup files are not compatible with ICS 6.1.000.101.b It’s mandatory to use the backup tool delivered with this version on DVD\Servers\Serviceability\Backup_Application 2) Authentication NTLM version 2 is not supported. 3) DNS name(s) must be used when installing Alcatel-Lucent OmniTouch 84xx server(s). In this case Alcatel-Lucent OmniTouch 84xx server(s) IP addresses and FQDN can be changed if necessary. 4) Citrix Voice-Over-IP whatever devices are not supported on Citrix. 5) Abbreviated .Numbers by Range Not supported by OmniTouch 8400 ICS 6) Localization TTS quality issues with Cantoneese TUI 7) XP support Only 32 bits version is supported 8) High availability feature (HA) This feature provides a global redundant solution thanks to Red Hat ES Clustering. The feature is under PCS process. If you intend to use HA in the future and if you migrate for a precise version, it is advised to use the boot CD to install the LINUX as for hard drive partitioning will then be ready for HA installation. (Version: 2.7.001.000) 9) Telephony services specifics • Media encryption is available on IP Softphone o Encryption client cannot be used with a VPN client installed in the same machine. o Encryption client is not supported on Vista. • QoS VLAN feature, with same restrictions as for encryption. 10) Headsets Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 28 Headsets are agnostic in R6.x version. 11) Advanced greetings for non-translated languages If ‘Alternative greetings’ are enabled for non-translated language, English sentences will be read by TTS language set per user. Example, if a user used Spanish language, menu for setting ‘Alternative greeting’ will be English sentences read with Spanish TTS. 12) Remarks on /var/vms partition /var/vms/ partition is DEDICATED to store 8400 ICS Local Storage/8440 MS voice messages and doesn’t have to be used for any other purposes as store backup, copy ISO file… We remind you that whole /var/vms partition is backed up by ICS tool. If this partition is used for other purposes, backup file may fully fill up /root partition and block whole system. (/opt/Alcatel-Lucent/Backup/save/ directory). 4.2 Vista limitations and restrictions • Hardware requirements PC must be compliant with VISTA requirements • Vista versions supported - Vista Enterprise, Business and Ultimate are supported in this release. - VISTA 32 bits editions only • User rights - Local administration rights are required for installation as for XP. - standard user rights are sufficient for use of applications • My Instant Communicator - You will have to install Microsoft KB958481. • Telephony Services – IP Softphone Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 29 The following restrictions apply: - Soundcard or USB headset must be Vista ready For information, GN Netcom headsets update for Vista is available here: Î http://web.gnnetcom.com/FR/FR/MainMenu/Support/Windows+Vista.htm • IP Softphone encryption and VLAN feature are not supported on Vista. A4980 On line Help not available This is due to the fact that in Vista the file "winhlp32.exe" is no more available. Microsoft proposes as a workaround for this issue to download and install winhlp.32.exe. Please refer to the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=fr&FamilyID=6ebcfad9-d3f54365-8070-334cd175d4bb 4.3 Applications Restrictions and Workarounds Updated with ICS 6.1.000.102.a Fixed Keyword Exchange plug-in Description On Windows 2003 SP2, the following pack is included The Windows Server 2003 Scalable Networking Pack which contains stateful and stateless offloads to accelerate the Windows network stack. More information Type Plugins are not answering correctly. If so, deactivate this new functionality on Windows 2003 server with command : Netsh int ip set chimney DISABLED Workaround Additional information, please refer to : http://support.microsoft.com/kb/912222/en-us Exchange 2007 plug-in OT ICS 8400 Plug-ins do not work on Exchange 2007 Cluster mode (CCR) (crms00114046) OT ICS 8400 plug-ins only supports Exchange 2007 Cluster in Single Copy Cluster mode (SCC) Restriction Outlook add-in Use of Word as email editor in Outlook XP SP3 will cause a security alert on each new created message. This is a restriction due to Microsoft Security for Outlook. To avoid it, the only way is to remove Alcatel toolbar creation for the new message. To do so, please launch the unregisterwordmail.reg file which is present in the Extensions/MyExtensions folder after installation. Workaround Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 30 Outlook add-in Collaboration Data Object (CDO) component, mandatory for Outlook add-in, is not yet provided with Office Suite 2007. You have to download them from Microsoft to install : http://www.microsoft.com/downloads/details.asp x?FamilyID=2714320d-c997-4de1-986f24f081725d36&displaylang=en Outlook/Notes add-in In case of NTLM authentication, the OT8400 ICS server must be defined in your Internet Explorer trusted locations. This is due to an Internet Explorer, else the user will be prompted to enter his OT8400 ICS login/password Workaround Outlook/Notes add-in If the client add-in are installed providing an IP address for the OT 8400 ICS server, the Windows client must use a DNS and this DNS must be configured properly (reverse lookup). A name resolution is done by the client because of some applications restrictions. Workaround Lotus Notes coupling configuration: All addresses referencing the OT 8400 ICS server location must be defined as FQDN, not as IP address in Domino Server configuration file : notes.ini Telephony Services Lotus on OT 8400 ICS server crms00137930: With Lotus Notes installation in multi-user configuration, Lotus Notes won’t start after installing the extensions. Extension installation will create à notes.ini file in the Notes program directory (program files/IBM/Lotus/Notes), which contains only one line “EXTMGR_ADDINS=eccunreadsyn.dll”. Remove this notes.ini file and add the line manually in every user’s notes.ini file Restriction ICS add-in with Notes 8 on Windows Seven does not work. (crms00200178) You must use Notes 8.5 a least on Windows Seven (IBM compliant) Restrictions After extension update from 6.0.000.683.b to 6.1.000.101.b, in windows add/remove program version is not updated (crms00196530) Update mechanism relied on MSI package that does not embed MSI engine. So, engine version is not updated in Add/Remove Program Restriction Notes add-in Notes add-in Notes add-in Outlook/Notes add-in Vista TTS Workaround /opt/Alcatel-Lucent/Tomcat/webapps/wsp_lotus_couplin g/WEB-INF/classes If you want TTS languages English UK and English US in the same installation, you must modify the file : 2 TTS engines are needed to make Turkish Text-ToSpeech work # # ENGLISH # LH_TTS_LANG_BRITISH_ENGLISH 0 LH_TTS_LANG_US_ENGLISH 1 LH_TTS_LANG_AUSTRALIAN_ENGLISH 2 Replace 1 by 0 and 0 by 1 Result: # # ENGLISH # LH_TTS_LANG_BRITISH_ENGLISH 1 LH_TTS_LANG_US_ENGLISH 0 LH_TTS_LANG_AUSTRALIAN_ENGLISH 2 Workaround rs-Turkish-tr-TR-Aylin-4.5.00-00.i386.rpm package must be installed before rs-Turkish-trTR-Aylin-4.5.00-01.i386.rpm Workaround Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved workaround Restrictions Please refer to the specific Vista limitations and restrictions section <Install Path>/Media_Server/eCC/bin/eccrs.conf to change the default English TTS Advice : use FQDN instead @IP on client side Edition 5 – Page 31 WebAdmin service tomcatd has to be restarted after adding new attribute in UDAS (Crms00097161) By WebAdmin add a new attribute on the UDAS. To be sure that the new field appears if a search is done and to avoid differences between the Application Servers it is necessary to do a "service tomcatd restart" on each Application Server. Web Supervision needs jre 1.6 installed at least (crms00145231) Administrator will have to have JRE 1.6 installed to have supervision tool displayed correctly WebAdmin MyMessaging application not created automatically In case of install from scratch, Messaging Services is not automatically created, it must be created through WebAdmin (http://<server name>/WebAdmin) WebAdmin WebAdmin: impossible to add a call server (crms00176670) WebAdmin Auto-Attendant Problems with Auto Attendant Management (OT 8400 ICS/OT 8440 MS) : Blank page appears after save and exit of AA tree (crms00132291) Auto-Attendant After upgrade from 6.0.000.683.b all AA waves files are lost (crms00196205) Auto-Attendant AA audio file registration procedure is wrong on Document CD (crms00185088) Restriction Restrictions and Workaround Using Java Runtime 1.6 ONLY Restrictions Sometimes blank page is displayed when Modifying AA tree after save and exit. Restriction. You must reinstall WAV files. You have to save <Install path>/Tomcat/webapps/VoiceApplications/WEBINF/waves directory contents before upgrade. • In case of minor upgrade from 6.0 (until 6.1.000.100) to 6.1.000.101.b, backup Wav files used by Automated Attendant (these files are located in the <InstallPath>/Tomcat/webapps/VoiceA pplications/WEBINF/waves/<QMCDU > directory, where <QMCDU> is the automated attendant directory number. • Workaround Restrictions Technical Documentatio n updated and available. After the minor Upgrade of ICS server, if needed, copy the backup .wav files in the ${DATA_HOME}/automated_attendant directory High Availability 8440 MS / HA 2+1 : After switching CTI server, all features are not available (crms00239887) You have to restart Application Server Primary to retrieve all features available Restriction High Availability Topology 8440 MS : when you move from HA 1+1 to HA 2+1, Media Server works 1 time on 2 (crms00239150) You have to reconfigure all Media Server modules, one per server, and set Media Server components as expected. Restriction My IC on IpTouch: bad collaboration (crms00157047) MyTeamwork application on IPTouch works randomly: All contacts may not be displayed. Restriction. IPTouch Conferencing IPTouch Directory Telephony presence no more displayed when searching contacts. (crms00213016) Fixed WebSoftPhone WebSoftPhone: bad display of special characters as label in programmable keys (crms00163713) Restriction WebSoftPhone Impossible to load VoIP module on Windows 7 (crms00213224) Restriction Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 32 Routing Service Load Forward on No Answer does not longer work. Issue occurred on OXE I.606.16. Restriction Restrictions and Workaround Don’t let debug traces activated on systems with lots of users Mass provisioning Take care to export csv file When using export button, in order to re-use it for further import, you have to remove the values in the mail server name (mailServerName) and transfer server name (transferServerName) columns. MyIC Mobility Versions of MyIC on Windows Mobile 6 prior to TR version 1.0.9.3 not compatible with this version You must upgrade your WM version to version 1.0.9.3 to be compatible with 6.1.000.101.b Workaround Restrictions When doing a top on the ICS6.0 system, you will see a process taking more than 100% of CPU time allowed to it : System - top Info This is not a problem! If you want to remove that behavior: The file to modify is /opt/Alcatel-Lucent/Tomcat/conf/server.xml file. Just replace connectionTimeout value 0 for AJP connector to 5000 : ... <Connector port="10009" maxThreads="512" enableLookups="false" redirectPort="443" acceptCount="10" connectionTimeout="5000" protocol="AJP/1.3" URIEncoding="UTF-8" /> ... Restart Tomcat to take it into account. Exchange 2007 running on Windows 2008 E2K7 – W2K8 On MyMessaging Web, you are unable to forward a received voicemail (crms00202589) Fixed E2K7 – W2K8 On MyMessaging Outlook and Web, you are unable to record voicemail before sending while using your phone set. It works fine using Nomadic mode. (crms00201887) Fixed Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 33 E2K7 – W2K8 Unable to send voice message more than 4 seconds Windows 2008 Web Services limitation: check Knowledge Base : Server Installation Manual IBM Lotus Notes/Microsoft Outlook Integration - Implementation without the OmniTouch 8400 ICS Plug-in - Specific Configuration for Windows Server 2008. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Workaround Edition 5 – Page 34 4.4 My Instant Communicator Restrictions and Workarounds Updated with ICS 6.1.000.102.a Fixed Keyword Description More information Type My Instant Communicator Common If you do not use Official Certificate trusted by Certification Authority existing in Internet Explorer and in order to make My Instant Communicator work correctly on PC, you will have My IC PC IE configuration - to install OT8400 ICS and 8460 ICS self signed certificate Configuration to put OT8400 ICS and OT8460 ACS servers in your Trusted sites of Internet Explorer In case of multi-servers topology for ICS, put all the servers in your trusted sites. My IC PC Login IC-PC : Can’t sign in if password contains character € Restriction If a user has launched simultaneously A4980 and the Notes/Outlook add-in OR the Notes/Outlook add-in and My IC PC two toasts may be displayed on the client PC on incoming call. My IC PC Multiple toasts in case of A4980 and Notes/Outlook add-in How it works: If My Instant Communicator is installed AFTER Outlook/Notes add-in on the PC, on the first connection with My Instant Communicator, toast for Outlook/Notes add-in will be automatically disabled. Info BUT: If user installs Outlook/Notes add-in after first connection to My Instant Communicator, then two toasts will be displayed on incoming call on the client PC. User will have to disable manually the toasts Outlook/Notes add-in. My IC PC Big growing of memory usage of My IC (Crms00153926) iCommunicator.exe and ewchost.exe process Consumes memory during their execution. Restarting it every day morning would be fine. My IC PC For a PCMM2 user launching 4980 from MyIC is not working (crms00128503) crms00130009 : Launching Nomadic IP from IC PC when 4980 is opened gives an error message Impossible to launch A4980 from My IC and also, launch A4980 and My IC at the same time. This is now a normal behavior WARNING After a disconnection from the network less than 5 minutes, VoIP module does not reconnect well. Restriction My IC PC My IC-Flex MyIC with PCMM2 set or Flex Office : VoIP module failed to reconnect on network disruption. (crms00207564 & crms00204377) Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Fixed Edition 5 – Page 35 Microsoft .NET 2.0 SP2 already mandatory If Vista is installed, you will have to install Microsoft KB958481. My IC PC My Instant Communicator SIP & Flex-Office & PCMM2 My IC-SIP My-IC SIP is not notified on new voice messages if ‘Do not disturb’ is set. (crms00170607) OXE 9.x limitation that does not update ICS. My IC-SIP My-IC SIP doesn't take into account the aliases on SIP URI (crms00159720) On OXE side, an URI like QMCDU@domain must be used for the SIP extension. My IC-SIP My IC SIP problem during switch over mechanism on OXE spatial redundancy (crms00156101) The call IS correctly maintained in case of CPU switchover in OXE spatial redundancy environment, but a new incoming call afterwards makes My IC SIP crash. Restart My IC SIP is needed. Restriction My IC-SIP Call forwarding settings by Options menu is not taken in account (crms00171044) Calls are not forwarded thanks to My IC Options menu. Fixed My IC-SIP Impossible to forward calls to voicemail using MyIC SIP menu (crms00173299) My IC-SIP SIP RTP IP type of service configured by Device Management is not taken in account (crms00185863) It works fine if it is in My Instant Communicator itself. Restriction My IC-SIP My IC-Flex My IC Audio wizard for hand free feature (crms00188911) Call automatically released when current audio device becomes unavailable, i.e. when you unplugged your headset. Restriction My IC-Flex When no more Z virtual sets are available, impossible to come back into business phone (crms00198087) My IC-Flex Panic Flag on OXE side after around 100 Connections/Disconnections of IP touch set (crms00200113) My IC-Flex Back from laptop hibernate state in nomadic PC mode, VoIP module is not well restored (crms00214473) My IC-Flex No notification on the IPTouch set after a 'Release Business Phone' (crms00200292) My IC My IC – PCMM2 Impossible to launch Nomadic IP mode when Logitech Set Point software runs (crms00237650) Restriction This an OXE issue under analysis. Workaround provided in New ICS 6.x documentation Fixed Number of Z virtual sets has to fit Flex-Office sets (architecture requirement) Normal Issue occurred on OXE H1.301.34 Restriction Sometimes, My IC PC comes back well from hibernating, sometimes not. Fixed When My IC device is set to Personal Computer, IPTouch set does not displayed ‘out-of-service’ status Restriction User has to quit mouse parameters management application Workaround DTMF is not available for PCMM2 user Restriction My IC – Flex Notification tooltips are displayed too fast when switching to Business phone mode (crms00214707) Restriction My IC – Flex Bad forward notification tooltip on My IC while phone set reset to Business Phone mode. (crms00214706 & 214703) Notification tooltip back to normal once phone set has reseted Restriction My IC – IP One way audio voice when OXE Global compression parameter is set on G729. (crms00241281 & 241026) Issue occurred on OXE H1.301.38 & I1.605.16 Restriction Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 36 My Instant Communicator with Microsoft Office Communicator My IC-MOC MyIC PC/MOC: IM and Telephonic presence mixed (crms00175958) My IC-MOC Exit MOC is not possible when MyIC started (Crms00166407) It's not possible to Exit MOC when MyIC started This behavior is normal. All Microsoft Applications where the interface is COM has this behavior. Info My IC-MOC Wrong status in My IC when "Do Not Disturb" (crms00160293) When user is "Do Not Disturb" on MOC client ---> "Busy" on MyIC PC client Info My IC-MOCR2 MY IC call from MOC opens events dashboard and no call happens (crms00192931) Microsoft API changes OCS R2 does no longer allow to make call. This will be seen as a behavior change for the beta MOC customer. Fixed Restriction My Instant Communicator with Lotus Sametime My ICIPT/ ST IPTouch/Sametime: wrong IM Presence status (crms00151142) MyICSametime No telephonic presence when Domino's user created in organizational unit (crms00196881) Restriction MyICSametime Sametime user logged in on PC and IP Touch Instant Messaging Off. – While Search on IPTouch Homepage, Sametime user on PC is automatically logged out (crms00196540) Restriction IM presence shown on IPTouch is the same as MyTeamwork, not the Sametime one. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved As designed Edition 5 – Page 37 5 Known issues fixed in this release In order to help Business Partner to identify fixed issues in Maintenance Release, ICS 6.1.100.102.a issues in following table will be published on Alcatel-Lucent Business Partner Web Site (BPWS) • Support -> Technical Support IP Telephony -> Problem report. 5.1 Known major issues fixed in release 6.1.000.102.a e-SR Tracking id Description 1-93986811 crms00162303 IP Touch : forwarded phone not displayed 1-93894531 crms00166785 Websoftphone VM Record. 1-96981001 crms00179727 UDAS search does not display all the matching entries 1-101037421 crms00198535 PRS service stops often 1-102342988 crms00200493 My IC : no toast on Video Call while using Nomadic IP 1-102613361 crms00201585 A4980 : localization trouble on forward 1-102549761 crms00201928 MYIC: headset Plantronics DA45/D261 USB doesn't work correctly. 1-102587021 crms00202385 Problem with a multi server 1-102827751 crms00203173 Personal Assistant Voice Guide Is Misleading 1-103482528 crms00205907 Logzipper does not contain active system logs 1-103550341 crms00206691 TUI with G729 compression: Poor voice quality when calling back the sender of a voice mail 1-103716687 crms00206934 External authentication in failure with ICS 6.1 HTTP error with Web application 1-104043331 crms00209221 MIC for Blackberry - Mobile user creation failed 1-104336437 crms00210814 UM Users not recognized from their own physical set when voicemail accessed 1-104504961 crms00210859 Incorrect strings for user WBM greetings management 1-104505018 crms00210860 Incorrect strings for alternative greetings management in My IC Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 38 e-SR Tracking id Description 1-104577809 crms00212019 Wrong Dutch translation in my IC 1-104814003 crms00212454 Phone number of the associated not displayed in the window 'Call forwarding settings' of MyIC 1-104847901 crms00212636 Failure in process to upgrade A single Server 1-104884431 crms00213592 ICS 8440 Users Template setting “Record invite on” has no affect after it was applied to a user 1-104884121 crms00213781 TUI language in Dutch, does not say the time of voice message received 1-104614114 crms00214556 ICS 6.1 not connecting to Exchange 2007 1-105198891 crms00214931 Misleading Voice prompt in UM and LS 1-105322661 crms00215232 Unified messaging on IMAP not available : authentication issue 1-104464141 crms00215283 ICS server blocking frequently 1-105275571 crms00215285 On Websoftphone not possible to stop conversation recording 1-105358348 crms00215355 After ICS restarts, My Profile web page does not respond anymore 1-105401375 crms00215434 ICS upgrade overwrites server certificate on event server 1-105389011 crms00215480 Disable the button ?conversation recording" does not work 1-105430931 crms00215609 Failure during the launching of MyIC. There is entry for login 1-105505271 crms00217005 overflow to the associated shows error tough overflow happens 1-105740830 crms00217498 Language is not changed in MyTeamwork ACS8.1 by MyIC Options 2.7.002.001 before user action. 1-105844391 crms00217992 ICS 6.1.000.101.a out of service Friday 5th of march due to Apache crash, no operation 1-105876151 crms00218469 No more logs written on disk 1-105926363 crms00218590 Unified Messaging voicemail system standard profile: Limited Access option. 1-105856181 crms00219293 Call back sender option of UM not working from IP Touch PRS application 1-106160288 crms00219782 Plantronics headset: need to press twice button to pick up Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 39 e-SR Tracking id Description 1-106401001 crms00221538 Sybase stopped 1-106252281 crms00221572 Services stops 4 time an hour 1-106401345 crms00221652 MyTw 8.1.0b5031 - ICS 6.1.000.101.a - MyIC 2.7.002.007 : MyIC nomadic is blocked - Abers problem 1-106316996 crms00222151 SSL disabled but websoftphone URL is redirected to https 1-106542611 crms00222412 My IC : not able to have DTMF keypad to dial 5 on busy phone 1-106565941 crms00222522 ICS MYIC: There is no warning to stop Outlook before the upgrade. 1-106580431 crms00223191 My IC : Bad TUI language displayed in 'Option' menu 1-106580455 crms00223198 My IC : Turkish language missing from TUI pick list 1-106684121 crms00223499 Link outage with telephonic services during a call emitted by a Client MyIC in Nomadic mode 1-106684208 crms00223528 Impossible to register a personal greeting message twice on a local storage voice mail 1-106790193 crms00224275 Crash of MyIC SIP during a outgoing call 1-106892191 crms00225137 Cannot correctly set MyphoneRight to user with template 1-106914061 crms00225248 Set My Phone right fails using Template 1-106254581 crms00225278 Webpage does not respond anymore 1-106578891 crms00225419 Mass provisioning fails to update user in OTS 1-106998421 crms00225497 migration failed from OTUC to ICS 1-106818011 crms00225543 Phone call is released when closing MyIC having MyTeamwork conversation windows open. 1-106842263 crms00225870 Freedesktop after move, the phone feature category and connection category values are swapped //1-106842263 1-107038383 crms00226298 MyIC : Administrative deployment option fails 1-107165761 crms00227024 ICS: MYIC login windows displayed without the login possibility. 1-107301151 crms00228450 WebAdmin External Authentication option Selection = KO Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 40 e-SR Tracking id Description 1-107091711 crms00228753 Dial by name feature not working 1-107181393 crms00229233 Not possible for clients to shutdown the pc if outlook+Extensions are started 1-107608049 crms00229400 Danish TTS 1-107464956 crms00229519 Contact card or toaster pop up not working with the extensions 1-107165091 crms00229530 ICS getting freeze 1-107440091 crms00229531 Contact card or toaster pop up not working with the extensions 1-107601631 crms00229660 dtmf mapping to CCITT as template not functional 1-107539315 crms00230790 ICS MYIC PC no more possible to install by MSI the MYICPC 1-107712741 crms00230874 AA doesn't work if the cpuB is main. 1-107836763 crms00231102 select the option "skip password on direct call", all TUI access goes to My messaging 1-107458671 crms00231689 impossible to configure a multidevice 1-107894421 crms00231838 Disable SSL script does not change the API http port and unified login port 1-108054667 crms00232147 MYIC: no update on the MYIC if outlook contact has been modified. 1-108066751 crms00232206 MYIC: Sometime it is no more possible to hang up the call in nomadic IP. 1-107853833 crms00232333 The photo feature of MY IC from outlook contacts is not working well. 1-108093831 crms00232691 inconsistent use of AlcResultCode in getSubscriber/getExternalSubscriber 1-107818531 crms00233540 mailbox access unavailable 1-103879031 crms00234463 beep using IPDSP too low 1-106201151 crms00234478 Conférence à 3 avec RECORDING NICE 1-105275511 crms00234558 IPDSP : connection lost on softphone during second call 1-108203091 crms00237736 updateOtsAccount results in nullpointerexception Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 41 5.2 Reminder: major issues fixed in release 6.1.000.101.b Tracking ID Description 1-99716701 crms00192067 API 6.0.101.002 - AlcNumbering MakeDialablePhoneNumber doesn't work on Supervisor account 1-99520946 crms00188501 Contact Card is Created When caller has enabled Secret Identity Irrespective of Contact card creation disabled In Outlook. 1-99485853 crms00187684 ICS DOC: exchange 2007 config ad permission is missing. 1-99400367 crms00187279 My IC works with errors when switching to Nomadic mode 1-98693973 crms00185088 ICS AA audio file registration procedure is wrong on Document CD 1-98656711 crms00184502 My IC: low quality of Alcatel-Lucent icon regarding others one. 1-98072031 crms00181533 ICS: on PSP accent are not displayed correctly. 1-98053691 crms00187725 Pop-up toaster shows "unknown name" for incoming calls 1-97977791 crms00181098 Keypad displayed in background and balloon in foreground 1-97141921 crms00178542 OTUC 5.1 MyPhone / Profile Configuration not working 1-96763511 crms00181708 German umlaut characters are not shown in 4980 client when calling from a different node through ABCF 1-96605467 crms00188437 Sametime integration: doc missing 1-96135007 crms00172051 ICS6.0 WebAdmin : impossible to add a line for mobility 1-96015871 crms00174088 unable to uninstall extension after upgrading outlook to 2007 1-91959975 crms00152405 OTUC groupware issue 1-91913031 crms00152411 OTUC database issue 1-89240987 crms00135036 OmniPCXTSA logs not saved in HA context 1-106170686 crms00220509 Dialing fails when there is spaces 1-106168185 crms00219844 MyIC SIP failure after Windows hibernation 1-106168090 crms00219820 Prefixes not taken into account by MyIC SIP ** e-SR ID Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 42 e-SR ID Tracking ID Description 1-106167971 crms00219811 Emergence of a Pop up error window during a call with MyIC SIP 1-106142278 crms00219672 My IC : unable to display contact from redial list 1-106114732 crms00219670 Impossible to configure a multidevice for mobility. 1-106056808 crms00219088 My IC : unable to hang on call while using Nomadic Mode 1-105501841 crms00215946 My IC : photo from Outlook contacts are not displayed 1-105497549 crms00215965 No more registration of MyIC SIP 1-105490921 crms00215911 ICS: MYIC search on an LDAP user doesn't work. 1-105481017 crms00215826 MyIC SIP not available after new IP address 1-105471417 crms00215819 SIP error after drag and drop operation with MyIC SIP 1-105471313 crms00215813 SIP error message with outgoing call and MyIC SIP 1-105424681 crms00215889 MyIC SIP in failure after an auto recall 1-105317911 crms00215137 After ICS upgrade certificate warning on MyIC 1-105100524 crms00214246 Drag and drop technique to move TEL number in MyIC call bar no longer available 1-104981611 crms00215645 Exclamation point not showing up on leaving a voice message 1-104800511 crms00212803 Remote Authentication connection window displayed with MyIC 1-104695371 crms00211756 Hot Key 'ALT+CR' doesn't work any more with MyIC 1-104611641 crms00211430 My IC does not connect on password change 1-104488083 crms00210828 VoIP error when MyIC SIP started on PC client 1-104335865 crms00212006 user template_Teamwork web services 1-104312893 crms00209975 No answer to dbping 1-104236971 crms00209600 MyIC : floating deskband activation trouble Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 43 e-SR ID Tracking ID Description 1-104177551 crms00211307 MyIC : automatic pick up on voicemail system Callback 1-104140001 crms00209633 Syntax problem on WebAdmin call server configuration 1-104095721 crms00209312 Otuc server frozen 1-103941439 crms00208203 MYIC 2.7 SIP doesn't work after a MYIC upgrade. 1-103941391 crms00208192 ICS DOC: chapter "PCMM and Nomadic " is no more present in the DOC R6 1-103822561 crms00207539 MY IC 2.7 : unable to identify new pop-up message 1-103716269 crms00206913 Business Phone option presented with MyIC PCMM2 1-103716211 crms00206900 VoIP module still present after MyIC PCMM2 is stopped 1-103547828 crms00205918 Call Routing Service can not be notified managing users 1-103514581 crms00206299 On the middleware server we have problems with the tsad and ots service. 1-103435020 crms00205466 MyIC 2.7after upgrade we have strange display Certificate installation 1-103430821 crms00206778 MYIC-Sign out issue 1-103421941 crms00205416 MyIC 2.7 Certificate installation required even if root authority is present on the PC. 1-103393087 crms00206296 Incorrect message comes up on inbound calls to 4980 softphone 1-103358420 crms00205532 Some prompts are played in English when TUI is set for Portuguese 1-103180911 crms00204349 English text in TUI_nl.properties file 1-103161301 crms00204179 VoIP modules Gaelic and Abers still present with MYIC in business mode 1-103104421 crms00205008 Getting prompts in English when TUI is configured for Spanish 1-103103501 crms00203846 MyIC failure after IP link outage 1-103091163 crms00204227 xml-api problem with set myphone rights in serial mode //Customer LSKN 1-103054461 crms00206470 MYIC -External incoming call Toaster CLI display issue Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 44 e-SR ID Tracking ID Description 1-103014281 crms00203686 No popup menu to hang up call after prefix dialing with MyIC 1-103010561 crms00204190 Mix of English and Italian while accessing UM through TUI 1-102995281 crms00203477 Bad operation of "disable_ssl" script / Help of MyIC is still in HTTPS. 1-102892721 crms00203143 No auto call back with MyIC 1-102808891 crms00203443 8440/impossible de forcer l'inscription par mass provisioning 1-102791661 crms00202380 MyIC fails to switch to Computer mode 1-102780091 crms00202336 Doc issue about data restore with the tool bru_start 1-102763301 crms00204447 ics8400 - moc integration no outdialing - Call with MyIC from MOC dialing bar. 1-102716731 crms00203710 CreateHuntingGroup fails in centrex Environment because on creation the Entity can not set 1-102699623 crms00203257 ICS6.1 BETATEST NXONE SWITZERLAND: My IC - No toast on Incoming Callback 1-102618221 crms00201522 MYIC : Call control not working on Voyageur 510 1-102577147 crms00201645 ACS and Associated service creation issue in WebAdmin using domain name 'i.cz' 1-102573453 crms00207913 xml-api / problem with makeDialablePhoneNumber or getDialingRule if loginSupervisor is used 1-102498351 crms00202307 UM :No synchronization if Moving Outlook VM to local .pst folder 1-102461421 crms00201328 ICWS 6.0: cannot get all Cost Centers 1-102429871 crms00201503 In AlcSubscriber in the xml api the values named are wrong for "classofService" & "classofConnection. 1-102357629 crms00201524 caller is seen as "null" when he has a voice mail in ICS with Local storage 1-102357625 crms00201826 Local Storage: when playing the message on the "current player" nothing happens, 1-102357621 crms00201521 via web interface sending the message is not working 1-102200221 crms00201747 TUI en_GB broadcasts sometime "pound" instead of "Hash" 1-102198348 crms00200105 MYIC nomadic IP mode doesn’t stop the gaelic process. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 45 e-SR ID Tracking ID Description 1-102130071 crms00200233 configuration Inconsistency with the deployment file 1-102080531 crms00200244 Internal server error on PSP using OTUC credentials 1-101964254 crms00198868 Telephony TUI Remote mode 1-101921401 crms00201584 Voice Homepage does not complete remote call 1-101921039 crms00199381 Transfer to Number 1-101921035 crms00199265 Local Storage Mailbox Quota should be in MB and not in KB 1-101911184 crms00198906 No more access to directory - UDAS stopped 1-101909831 crms00198635 Some parts of the Lotus Notes Integration are missing in the UC 6.0 doc 1-101902211 crms00198757 ics6.1 / boot cd 5.4.000.020.x86_64 : checksystem fails because package tcl.x86_64 is installed 1-101895441 crms00198467 My IC : Mixed language in tooltip while switching to nomadic 1-101719801 crms00197541 Bad communication port with Lotus Domino over Linux 1-101718875 crms00199234 Problem with network installation in release 6. 1-101686871 crms00198630 UDAS with LDAPS does not work after upgrade to R 6.0 1-101587111 crms00197890 OTS stops after ACAPI connection problem 1-101563155 crms00197306 option screen missing in the WebAdmin page 1-101520155 crms00196537 ics6.1 doc: clarification of rehosting procedure. 1-101487041 crms00197217 DOC enhancement R6.1 1-101349896 crms00195653 DOC ics6.1 : The MyIC icon in taskbar is not updated according telephonic state 1-101344273 crms00196786 A4980 in GSM nomadic mode login field shows the OTUC username 1-101284993 crms00195429 Bad translation and sentence on the Outlook extension display. 1-101264511 crms00195293 doc ics6.1 : update ssl documentation regarding ssl generation Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 46 Tracking ID Description 1-101257171 crms00200253 Delayed events issue when customer application URL stop responding to EVT server 1-101256921 crms00206517 MyIC fails to switch to Computer mode 1-101246141 crms00197744 Reading new messages through TUI do not Read Flag 1-101228233 crms00201219 xml-api Problem when setting WebDeviceAllowed right in parallel for users 1-101178927 crms00197238 My IC not able to sign-out, only quit 1-101178921 crms00195928 MyIC: Current phone dispaly not updated when switch over from nomadic to company mode 1-101174717 crms00195451 MY IC does not accept the Canonical format -> +49 (30) 741076490) 1-101143021 crms00194799 Missing documentation on IMAP access to voice messages 1-101142859 crms00194786 unable to read messages through TUI after switch over 1-101138741 crms00194772 Manual Rehosting is out-of-date in documentation 1-101132521 crms00199033 E2K7 without plugins : unable to authenticate the access account 1-101083712 crms00194556 ics 6.1 cdrom :make a doc to explain MOC integration with MyIC/ICS 1-101083611 crms00194551 doc R6.1 : modification in Administration Manual 6.x _ecs service 1-101051531 crms00194454 OTUC: event server doesn't work because the domain name doesn't have TLD. 1-100899641 crms00197167 A4980 crashes and makes windows hang when after the incoming call from secret identity 1-100857123 crms00193498 kick off meeting for ics 6.1 : TSS remarks for next ics 6.1 cdrom 1-100848544 crms00196800 Rich presence no more working after Upgrade to ICS 6.0 1-100814746 crms00193915 Disable SSL, makes MY IC not working 1-100809401 crms00194137 force enrollment option for TUI not shown while creating template 1-100713211 crms00194563 Merging two directories in OTUC WebAdmin >> Mass provisioning, results nothing 1-100683531 crms00193158 On the AA when you use the" transfert_By_Number" the number of the ext. is play. e-SR ID Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 47 e-SR ID Tracking ID Description 1-100673291 crms00193033 unable to make call using TUI remote mode feature 1-100645097 crms00194299 Error shown when update made from ICS 6.0.000.682.a to 6.0.000.683.b 1-100341971 crms00199128 Users were not able to access VM with 4635. 1-100278883 crms00193503 Unable to merge two csv files 1-100216151 crms00194785 Callback request doesn't work in nomadic mode. 1-100215517 crms00192147 Not possible to configure 4980 multidevices 5.3 Reminder: major issues fixed in release 6.1.000.100.b e-SR ID Tracking ID Description 1-100018391 crms00190480 OneNumber Service getting deactivated automatically 1-100765061 crms00193023 UTF8 phonebook entry problem in A4980 1-101123105 crms00195007 WebSoftPhone program keys labels shows empty 1-100422856 crms00191531 MyIC Windows Mobile : Private Call starting with * does not work 5.4 Reminder: major issues fixed in release 6.0: Tracking ID Siebel Service Request Description crms00150416 1-92180424 Loquendo TTS for Catalan reading AA blocks in English crms00150977 1-92259821 Incorrect Lotus extension installation when notes.ini cannot be found crms00193338 Domino Extensions: Installation issue when Notes client is "Multiuser" crms00156913 1-93342780 ICS: MyIC: impossible to make a call by the call bar. crms00156916 1-93354403 ICS: MYIC after exit the MyIC application the dialing bar still present. crms00157478 1-93455861 ICS6.0: OneNumber Service is not accessible Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 48 crms00160677 1-93746771 Ask him to call me back option greyed crms00161658 1-93852676 OneNumber Service getting deactivated automatically crms00162088 1-93956790 Upgrade from 5.1.574 to ICS6.0.682. Outlook extension. Translation Error crms00162455 1-93741701 4980 / PC hangs on Network outage crms00164138 1-94573058 My IC automatically picks up incoming call from CLI masked user. crms00165706 1-94972141 My IC automatically picks up incoming call from CLI masked user. crms00167483 1-95302151 My IC automatically picks up incoming call from CLI masked user. crms00168038 1-95459201 My IC automatically picks up incoming call from CLI masked user. crms00176595 1-96716751 My IC automatically answering the incoming calls randomly crms00187604 1-99407831 Some My IC automatically answers the incoming call from CLI masked user crms00166282 1-95098048 MyIC : Installation options not set after deployment crms00166789 1-94539327 IPTOUCH Application hangs during 120s crms00170229 1-95570848 Insert into phonebook function does not include the number crms00171334 1-95478631 Letters are not translated well when Scandinavian characters are used in phone book crms00171447 1-96039053 VM applet does not display the user name crms00172592 1-96203616 Webadmin: Language list not sorted when selecting system language in the global parameters crms00172593 1-96203649 WebAdmin: incorrect language list in AA wizard crms00173748 1-95027829 AA in Spanish reads message in Mexican in the welcome box crms00177240 1-96716765 MY IC incoming and outgoing call popup NOK crms00178672 1-97436091 MyIC : unanswered call and CallLog void in Event balloon. crms00179143 1-97412021 Unable to login if external login name has German special characters in LDAP authentication setup crms00179719 1-97712933 ICS: migration from R5 to R6 failed if Appli partition uses Raid5. crms00183758 1-98459811 My IC : time shifted on call log while using nomadic mode crms00196509 1-101497260 wrong timestamp on Call Log crms00179981 1-97807093 MyIC: Bad time in the non answer call log list. crms00179999 1-97320911 Telephony services not working crms00180326 1-97194781 Cannot display Chinese name correctly when use A4980 to searchexternalLDAserver/ crms00180726 1-97835461 Trouble with multi device Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 49 crms00181081 1-97982701 MyIC on Nokia directory search last name isn't refresh after hang up crms00182969 1-98090701 WebSoftPhone phone book not useable after changing the A4980 client language from English to German. crms00183084 1-98327921 8440 : No access on voice mailbox crms00184465 1-98018001 A4980-->Tools, "Modification of Password" does not try to open any browser crms00185885 1-98696272 A4980 - phonebook import not possible with special characters crms00185889 1-98696276 Backup files md5 will not be deleted crms00185892 1-98695997 My IC - Name displayed in lower cases crms00186230 1-99082301 MyPhone / WebPhoneSetProgramming Error with AOM14 crms00186588 1-99143291 Korean is not listed in TUI language and Media Server configuration. crms00186610 1-99159781 Not possible to use the backslash-character in the IMAP4 login name. crms00186636 1-99022463 Not possible to import IMAP login via mass provisioning/ crms00187276 1-99198271 TUI access to voice mail works once on two crms00187858 1-99394871 Migration to ICS 6.0.000.682a failed to open the WebAdmin page crms00191532 1-100425931 Migration from R5.1.0.582 to 6.0.0.683.b failed crms00187861 1-99256501 ICS web management page does not work after migrate crms00188247 1-99643010 ICS: Ubiquity application on NGVM doesn't take the dialing rule. crms00189417 1-99648314 Corrupted Voice message crms00189622 1-100018301 MyPhone / Websoftphone Soft keys UTF-8 Error crms00190480 1-100018391 OneNumber Service getting deactivated automatically crms00190558 1-99833148 PPR function stopped after ICS upgrade to 6.0.000.683b crms00190828 1-100193336 upgrade fails if OFS is collocated on ICS crms00191530 1-100422844 MyIC : Data connection access is lost when using on Htc tytII crms00191629 1-100395803 No NTLM authentication with 6.0.000.683 crms00191697 1-100460901 AA Transfer feature doesn't work when it is called via Personal Automated Assistant feature. crms00191863 1-100479851 ICS: Bad timestamp on MyIC "call no answer". crms00191944 1-100477911 ICS extension: Bad messages display for the extension. crms00193023 1-100765061 After installing the hotfix -Hotfix_crms00182969.zip,UTF8 phonebook entry problem in A4980 crms00193115 1-100555341 8440 : No access on voice mailbox Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 50 crms00193918 1-100772371 SSL disabled but WebSoftPhone URL is redirected to https crms00193961 1-100920911 Rehosting failed crms00195011 1-101159558 Rehosting failed crms00195181 1-101226291 ICS: rehosting doesn't update the OSS. crms00194247 1-100379355 Email Reader "does not work with the Voice Mail with Local Storage crms00195007 1-101123105 WebSoftPhone program keys labels shows empty after hotfix installation(Hotfix_crms00182969) crms00195846 1-101246251 PPR function is not working crms00196349 1-94374037 Extended absence greeting message crms00196758 1-101518231 Modifying user in Websoftphone Address book leads to Duplication crms00196761 1-100955428 PPR function is not working crms00191782 ICS HA: Upgrade on HA server: Installation aborted due to missing Topology file. ICS HA: 3+1 After ASP failovers Pb to users to access VMail boxes : in fact DTA-LDAP access problem crms00186964 ICS HA: Voice Mail access problems in case of server failover. crms00187126 ICS HA: Installation process enhancement request about current LS server. crms00187124 ICS HA: Installation process enhancement proposal. crms00186004 crms00186011 ICS HA: Service Groups Relocation doesn't work: the operation fails. ICS HA: Problem to relocate ASP and CTI source groups typically: cannot be done in our architecture crms00130473 1-88289907 Incorrect prompt on TUI access to mailbox when plugin does not respond crms00137422 1-88840621 Lotus Extension : contact popup not working properly crms00196280 crms00140856 1-90365111 crms00140859 1-90416008 crms00154546 1-92191111 crms00150389 1-92226931 incorrect language in "connection mode" window after login to WebSoftPhone VoIP plugin download page should include warning inviting to restart browser unable to configure certificate for external ldaps server certificate with InstallCertificates.sh BP description : with MyIC 1.8.04, while receiving a call it is not possible to add contact crms00153593 1-92712834 AA: No prompt played in "Transfer by Number" block. crms00156723 1-93286744 Bad quality of voice on ring with IPmode if you choose a song instead the ringing file crms00157570 1-93469531 No sender on voicemail received from an unknown caller crms00159285 1-93698672 Wrong display of search text box and tooltip window if taskbar set on right or left Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 51 crms00167603 1-93923067 PTicket wrong value for FIELD 49 crms00163324 1-93956751 Websoftphone DTMF dialing crms00163234 1-94383291 BookMark URL does not work if created from WebSoftPhone crms00162522 1-94417841 updating Framework user timing out crms00163259 1-94439573 Traditional Chinese language display issue crms00164138 1-94573058 My IC automatically picks up incoming call from CLI masked user. crms00165312 1-94819701 Unable to create an admin user with numeric characters in external login field. crms00168038 1-95459201 My IC automatically picks up incoming call from CLI masked user. crms00171016 1-95401141 reset of pcmn crms00165706 1-94972141 My IC automatically picks up incoming call from CLI masked user. crms00166388 1-95113811 HA : LDAP corruption after switch over crms00167120 1-95221401 AA submenu Timeout is not working crms00167483 1-95302151 My IC automatically picks up incoming call from CLI masked user. crms00167445 1-95364371 ACAPI crashed the OTS. crms00169477 1-95517231 4980 update error in windows vista crms00168661 1-95577051 MYIC BB: no call logs if a number beginning with # is dial on fixed set. crms00172263 1-95583621 Automatic update of 4980 not possible if UAC is activated crms00175327 1-95681853 Poor quality of tone with softphone crms00169684 1-95689096 MY IC : Question tag on balloon for all fields crms00169577 1-95695225 abers not killed softphone 3.0.1.3 crms00171598 1-96067281 MyIC mobile on BB: message box "Login failed" randomly with client 0.6.8 crms00176373 1-96098229 crash softphone on double call crms00177572 1-96110721 Numbers not read properly in transfer by number block crms00172260 1-96173083 crms00172264 1-96173179 crms00172268 1-96173253 MyIC on Blackberry: Vocal Consultation Message: No direct connection to the message MyIC on Blackberry 0.6.8: Bad presentation of the caller name with none DID number ( NDS is used) MyIC on Blackberry: deletion of voice or uncall message on fixed set doesn't update BB screens crms00172422 1-96195321 XML Teamwork Session timing out crms00173225 1-96218853 Security leak in Outlook extension.User credentials are not encrypted. Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 52 crms00175338 1-96283891 crms00175399 1-96348766 crms00173518 1-96383388 ring back tone is louder bad quality Unable to reliably create a unified messaging box in exchange using xmlfwmanagement MyIC on BB: results on directory search always scroll even if a entry is selected crms00176595 1-96716751 My IC automatically answering the incoming calls randomly crms00177236 1-96724108 welcome message for Spanish (es_ES) is not played in AA crms00175600 1-96803341 TUI bad spelling of the calling party number. crms00175673 1-96810620 Homepage not more displayed on IPTouch crms00178859 1-96879651 Contact Card In Outlook does not work in limit cases. crms00176879 1-96949791 If MyIC is installed with SIP and then uninstalled the SIP is not properly removed. crms00177352 1-97113871 The TSA daemon restart every few minutes with signal 11 crms00180255 1-97154831 no voice if ipdesksoftphone is monitored by nice crms00178140 1-97309711 MyIC : Option -> Forward - localization trouble crms00178142 1-97319411 Mixed language in MY IC menu crms00178922 1-97473147 Adding a certificate for LDAPS authentication fails crms00178917 1-97505611 Mixed languages in forward tooltip on My IC crms00179197 1-97583151 several misspelling in French language crms00179505 1-97677377 MYIC Impossible to open audio wizard crms00179719 1-97712933 Migration from R5 to R6 failed if Appli partition uses Raid5. crms00180253 1-97849275 No more events on My IC for all Bourgogne users. crms00180778 1-97944261 crash aber is bip managed on nice crms00180991 1-97968613 Bad display on phone switching crms00181001 1-97974681 Impossible to connect to the server ACAPI crms00183599 1-98000882 No possibility to configure my messaging in the application menu WebAdmin crms00182312 1-98151687 Problème de mise à jour d'une machine API En HA 1+1 crms00186297 1-98168761 XML API : TUI AlcTuiData.PasswordData NOK crms00184070 1-98357431 Traditional Chinese static strings are not good in ICS R6.0.000.682 WebSoftPhone crms00183392 1-98378701 MIC for Nokia - Automatic handover GSM => Wi-Fi is not working crms00185526 1-98696245 mix of language in MyIC application Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 53 crms00185852 1-98996783 My IC : wrong tooltip while switching for Computer to Business Phone - END DOCUMENT - Alcatel-Lucent OmniTouch 8400 Instant Communications Suite Technical Release Notes R 6.1.000.102.a Technical Communication 1226 Copyright © 2007-2010 by Alcatel-Lucent. All rights reserved Edition 5 – Page 54
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Key Features
- Telephony services
- One Number services
- Messaging services
- Teamwork services
- My Instant Communicator
- Unified messaging
- Voice over IP
- Fax services
- Conferencing & Collaboration services
- Mobility services
Frequently Answers and Questions
What is the minimum required release for OmniPCX Enterprise?
For R8.0.1, it should be higher than G1.503.35. For R9.0, it should be higher than H1.301.30. For R9.1, it should be higher than I1.605.14.e.
What software locks are required on OmniPCX side?
Values of 116, 117, 119, 129, 309 and 166 locks should be equal to “e-CS Engine” (13) with a maximum value of 5000. Values of “CSTA_Bypass” (158) should be equal to 2 X “e-CS Engine” with a maximum value of 6000.
What is the recommended version for A4635?
A4635 R5.4.0 is not supported. R5.4.2 is the minimum release that must be used.
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