Operations Guide: DGE-2
Crestron DGE-2
®
Digital Graphics Engine with HDMI
and DigitalMedia™ CAT Connectivity
Operations Guide
Regulatory Compliance
This product is Listed to applicable UL Standards and requirements by Underwriters Laboratories Inc.
As of the date of manufacture, the DGE-2 has been tested and found to comply with specifications for CE
marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the equipment and receiver
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
•
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
The specific patents that cover Crestron products are listed at patents.crestron.com.
Crestron, the Crestron logo, Cresnet, Crestron e-Control, Crestron Home, Crestron Studio, Crestron Toolbox, DigitalMedia, DigitalMedia 8G+, DM,
DM 8G+, DMNet, Smart Graphics, SmartObjects, TouchPoint, V-Panel and VT Pro-e are either trademarks or registered trademarks of Crestron
Electronics, Inc. in the United States and/or other countries. Acrobat, Adobe and Flash are either trademarks or registered trademarks of Adobe
Systems Incorporated in the United States and/or other countries. Blu-ray Disc is either a trademark or registered trademark of the Blu-ray Disc
Association (BDA) in the United States and/or other countries. Elo Touch Solutions is either a trademark or registered trademark of Elo Touch
Solutions, Inc. in the United States and/or other countries. YouTube is either a trademark or a registered trademark of Google, Inc. in the United States
and/or other countries. HDMI, the HDMI logo and High Definition Multimedia Interface are either trademarks or registered trademarks of HDMI
Licensing LLC in the United States and/or other countries. Excel, Internet Explorer, Microsoft, PowerPoint, Windows and Windows Media are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Netflix is either a trademark or registered
trademark of Netflix, Inc. in the United States and/or other countries. Java is either a trademark or registered trademark of Oracle America, Inc. in the
United States and/or other countries. CyberTouch is either a trademark or registered trademark of Transparent Devices, Inc. in the United States and/or
other countries. Other trademarks, registered trademarks and trade names may be used in this document to refer to either the entities claiming the marks
and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in
typography or photography.
This document was written by the Technical Publications department at Crestron.
©2013 Crestron Electronics, Inc.
Crestron DGE-2
Digital Graphics Engine
Contents
Digital Graphics Engine with HDMI® and DigitalMedia™ CAT Connectivity: DGE-2
1
Introduction ............................................................................................................................... 1
Features and Functions ................................................................................................ 2
Applications................................................................................................................. 6
Specifications .............................................................................................................. 8
Physical Description .................................................................................................. 12
Setup ........................................................................................................................................ 18
Network Wiring ......................................................................................................... 18
Identity Code ............................................................................................................. 18
Configuring the Touch Screen ................................................................................... 19
Installation ................................................................................................................. 46
Hardware Hookup ..................................................................................................... 48
Uploading and Upgrading ........................................................................................................ 50
Establishing Communication ..................................................................................... 50
Programs, Projects and Firmware .............................................................................. 51
Program Checks ........................................................................................................ 51
Restore ....................................................................................................................... 51
Operation – Security Infrastructure ......................................................................................... 52
Problem Solving ...................................................................................................................... 53
Troubleshooting......................................................................................................... 53
Check Network Wiring.............................................................................................. 54
Reference Documents ................................................................................................ 55
Further Inquiries ........................................................................................................ 56
Future Updates .......................................................................................................... 56
Return and Warranty Policies .................................................................................................. 57
Merchandise Returns / Repair Service ...................................................................... 57
Crestron Limited Warranty........................................................................................ 57
Microsoft® Windows XP® Embedded End User License Agreement ..................................... 58
Operations Guide – DOC. 6809F
Contents • i
Crestron DGE-2
Digital Graphics Engine
Digital Graphics Engine with
HDMI® and DigitalMedia™ CAT
Connectivity: DGE-2
Introduction
Designed for use with a Crestron® V-Panel™ HD Touch Screen Display (sold
separately)1, the DGE-2 Digital Graphics Engine (DGE) allows for a very
streamlined touch screen installation by placing the bulk of the electronics out of
sight at the central equipment location. Mounted in an equipment rack, the DGE-2
connects directly to the head end AV sources, switchers and control network, while
the touch screen display can be up to 300 feet (91 meters) away with just a single
cable between them.2
The DGE-2 delivers the ultimate touch screen experience with advanced high
definition Smart Graphics™, high performance H.264 streaming video, onboard
multimedia and Web browsing, audio feedback, IP Intercom3 and built-in annotation.
Extensive connectivity is provided for displaying HD video from external AV and
computer sources via HDMI®, DigitalMedia™, Ethernet and various analog
connections. Support for HDCP ensures complete compatibility with today’s digital
sources.
1. The V-Panel touch screen must be equipped with a DM CAT type interface for direct connection to
the DGE-2. Other V-Panel touch screens having a DM 8G+™ interface may be connected to the
DGE-2 through a DM 8G+ transmitter or DigitalMedia switcher. Third-party touch screens may be
connected directly to the DGE-2 via HDMI and USB or remotely via a DM CAT receiver or through
a DigitalMedia system. Contact a Crestron representative for additional design assistance.
2. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable. Maximum cable length is 300 feet
(91 meters). A single DM CAT Repeater (model DM-DR) is required for lengths over 150 feet (45
meters). All wire, cables and repeaters sold separately. Refer to the Crestron DigitalMedia Design
Guide (Doc. 4546) for DM system design guidelines. It is available from the Crestron Web site at
www.crestron.com/dmresources.
3. Intercom is only supported using a V-Panel model V12 or V15. For IP Intercom, the V-Panel must
connect directly to the DGE-2 via DM CAT with no repeaters or switchers in line.
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 1
Crestron DGE-2
Digital Graphics Engine
Features and Functions
•
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Touch screen graphics and HD video processing for V-Panels
Also compatible with third-party touch screens1
High definition 24-bit color graphics
Smart Graphics support
Onboard PC applications for Web browsing, playing digital media and
viewing digital documents
VNC viewer for remotely accessing and controlling external computers
Native H.264 streaming video display
Dual window full motion HD video display
Allows touch screen viewing of HDCP protected content
Handles video sources up to HD 1080p60
Handles high res computer up to UXGA/WUXGA
HDMI, RGB, composite, S-video and component video inputs
Presentation output via HDMI or DigitalMedia
Built-in annotation
Customizable audio feedback
Crestron IP intercom and wired analog intercom capability2
HDMI output allows direct connection to a third-party display or touch
screen1
Audio input and output via HDMI, DM® and balanced line level
Crestron Home® (CH) CAT5 bidirectional audio port
USB keyboard/mouse ports
Onscreen keyboard and mouse capability
High speed Ethernet and Cresnet®
One wire DigitalMedia connection to V-Panel or DM switcher1, 3
Two space rack mountable
1. The V-Panel touch screen must be equipped with a DM CAT type interface for direct connection to
the DGE-2. Other V-Panel touch screens having a DM 8G+ interface may be connected to the DGE-2
through a DM 8G+ transmitter or DigitalMedia switcher. Third-party touch screens may be connected
directly to the DGE-2 via HDMI and USB or remotely via a DM CAT receiver or through a
DigitalMedia system. Contact a Crestron representative for additional design assistance.
2. Intercom is only supported using a V-Panel model V12 or V15. For IP Intercom, the V-Panel must
connect directly to the DGE-2 via DM CAT with no repeaters or switchers in line.
3. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable. Maximum cable length is 300 feet
(91 meters). A single DM CAT Repeater (model DM-DR) is required for lengths over 150 feet (45
meters). All wire, cables and repeaters sold separately. Refer to the Crestron DigitalMedia Design
Guide (Doc. 4546) for DM system design guidelines.
2 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
Smart Graphics
Crestron touch screens use Smart Graphics to deliver the ultimate user experience
and the ultimate value, by enabling the creation of dynamically rich user interfaces
with incredible efficiency and unparalleled functionality. Using Smart Graphics,
programmers can swiftly integrate fluid gesture-driven controls, animated feedback,
metadata, embedded apps and full-motion video for a deeply engaging and
ultra-intuitive touch screen experience.
Crestron Smart Graphics include the following enhancements:
•
Cool looking graphical buttons, sliders, knobs and gauges are intuitive and
fun to use.
•
Kinetic effects enhance the feeling of realism with lists and toolbars that
scroll with momentum at the flick of a fingertip.
•
Drag and drop objects snap into place offering an easy way to switch
sources.
•
Dashboard widgets personalize the touch screen with clocks, weather, news
and other information.
•
Customizable themes allow a completely different look and feel for every
user, event or season.
•
Fully developed SmartObjects™ enable sophisticated control over complex
devices with minimal programming.
Embedded PC Applications
The DGE-2 provides everything needed to enjoy online music and videos, browse
the Internet and even review digital documents, all on a touch screen display without
a separate computer. With Microsoft® Internet Explorer® embedded, there is full
access to the entire World Wide Web including sites that use Flash® or Java®.
Windows Media® Player ensures broad compatibility for playing most types of
digital media. Adobe® Acrobat® Reader and Microsoft® PowerPoint®, Word and
Excel® document viewers complete the online experience, allowing downloading
and viewing of documents and presentations.
In addition, VNC Viewer support delivers enhanced cross-platform interaction with
computers over the network or Internet, allowing remote access and control of
desktop applications to unleash a host of possibilities for system integration and
multimedia presentation.
HD Streaming Video
High definition streaming video capability makes it possible to view security
cameras and other video sources over the network right on the touch screen. Native
support for H.264 and MJPEG formats allow the DGE-2 to display live video images
from IP cameras and servers such as the Crestron CEN-NVS200 Network Video
Streamer (sold separately). Also, through its embedded Web browser and media
player, it supports a wide variety of other streaming and downloadable video
formats, enabling access to all kinds of content from media servers and Web sites
like YouTube® and Netflix®*.
*
Operations Guide – DOC. 6809F
Accessing Netflix content requires an active Netflix account. Refer to www.netflix.com for details.
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 3
Digital Graphics Engine
Crestron DGE-2
HDMI and Analog Video
In addition to handling streaming video, the DGE-2 also provides extensive
connectivity for more conventional types of sources including HDMI. The DGE-2
can simultaneously generate two fully scalable, full motion video windows, each
supporting SD or HD video and high resolution computer signals from external
digital and analog sources.
Input connections include two HDMI, two RGB and two multi-format analog video.
The HDMI inputs support digital HD sources including HDMI, DVI and DisplayPort
Multimode1. The RGB inputs handle high resolution analog VGA computer sources
and the multi-format video inputs accept analog composite, S-video and component
HD video sources. External audio signals are handled by the HDMI inputs and by a
single analog line input.
HDCP Support
Industry leading support for HDCP (High–bandwidth Digital Content Protection)
ensures seamless compatibility with content protected DVD, Blu-ray Disc®, digital
HDTV and multimedia computer sources.
IP Intercom
Using the microphone and speakers built into the V-Panel display (sold separately),
the DGE-2 supports 2-way voice communication via a choice of IP or Crestron
Home (CH) CAT5 wired intercom. Crestron IP intercom eliminates the need for
dedicated audio wiring, enabling 2-way speech and room monitoring over Ethernet
with other compatible Crestron touch screens.2 Wired analog intercom is also
supported through a dedicated CAT5 audio connection to a C2N-IADS30X24 (sold
separately) or other CH CAT5 switcher or processor.
Keyboard/Mouse Options
On-screen keyboard and mouse capabilities enable complete control of the DGE-2’s
embedded Web browser and other applications and can also be used to control
computers running TouchPoint® Virtual Mouse & Keyboard Software (VMK-WIN).
USB ports are also provided on the front and rear of the DGE-2 and on the V-Panel
display (sold separately), allowing for the connection of a physical keyboard and
mouse.
Real Time Annotation
Whether conducting a high level boardroom meeting, training seminar or watching
sports in a home theater, annotation helps put the fine point on any presentation.
Native to the DGE-2, annotation provides the ability to illustrate thoughts on the fly,
allowing drawing and writing over high definition video and computer images and
sketching out of ideas on a whiteboard screen, without leaving the podium or a
favorite chair while other viewers watch on the big screen.
Remote Annotation
Remote annotation capability allows multiple touch screen users to draw with their
fingertips over the same video image or whiteboard screen, enabling enhanced
interaction between several participants in a courtroom, classroom or council
chamber.
1. HDMI requires an appropriate adapter or interface cable to accommodate a DVI or DisplayPort
Multimode signal. CBL-HD-DVI interface cables available separately.
2. Intercom is only supported using a V-Panel model V12 or V15. For IP Intercom, the V-Panel must
connect directly to the DGE-2 via DM CAT with no repeaters or switchers in line.
4 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
Presentation Output
Through its HDMI output or via a DigitalMedia system, the DGE-2 allows the touch
screen image to be sent to additional display devices, allowing videos, PowerPoint
presentations, annotation and other on-screen media to be shared with a live
audience.
DigitalMedia
DigitalMedia (DM®) connectivity opens up new ways to configure a touch screen
control system. For instance, using a DM switcher such as the DM-MD8X8 (sold
separately), multiple touch screens can be connected to a single DGE-2, providing a
simple, cost effective way for multiple participants to view and control the same
graphical interface. DigitalMedia also provides a versatile means for distributing
touch screen content to a larger audience, routing the DGE-2’s DM output to feed
additional video displays and sound equipment.
V-Panel Connectivity
The DGE-2 features a DM CAT type output, supporting the direct connection to
V-Panel touch screen models V12 and V15 (both sold separately). It can also
connect to any DM switcher or receiver equipped with a DM CAT input. A single
DigitalMedia cable carries all video, audio, Ethernet, USB, control and power signals
up to 300 feet (91 meters) between the V-Panel and DGE-2.1, 2
The DGE-2 is also compatible with the V24R-C series of V-Panel 24” HD Touch
Screen Displays (sold separately). A DigitalMedia 8G+™ Transmitter
(DM-TX-201-C or equivalent, sold separately) provides the interface between the
DGE-2’s HDMI output and the DM 8G+™ input of a V24R-C. Alternately, when
feeding a V24R-C display through a DM switcher, the DM 8G+ transmitter is not
required.
1. The V-Panel touch screen must be equipped with a DM CAT type interface for direct connection to
the DGE-2. Other V-Panel touch screens having a DM 8G+ interface may be connected to the DGE-2
through a DM 8G+ transmitter or DigitalMedia switcher. Third-party touch screens may be connected
directly to the DGE-2 via HDMI and USB or remotely via a DM CAT receiver or through a
DigitalMedia system. Contact a Crestron representative for additional design assistance.
2. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable. Maximum cable length is 300 feet
(91 meters). A single DM CAT Repeater (model DM-DR) is required for lengths over 150 feet (45
meters). All wire, cables and repeaters sold separately. Refer to the Crestron DigitalMedia Design
Guide (Doc. 4546) for DM system design guidelines.
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 5
Digital Graphics Engine
Crestron DGE-2
Applications
The following diagram illustrates use of a DGE-2 with either a V12, V15 or V24R-C
V-Panel touch screen display.
When used with a V12 or V15, the DGE-2 connects to the V-Panel via
DM-CBL cable.
Using a DGE-2 with a V24R-C requires the use of a DigitalMedia 8G+ Transmitter
(DM-TX-201, C or equivalent, sold separately). The DM-TX-201-C connects to the
V24R-C via DM-CBL-8G. Alternatively, when feeding a V24R-C display through a
DM switcher, the DM 8G+ transmitter is not required.
DGE-2 & V-Panel Compatibility
6 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
The following diagram shows a DGE-2 in a typical application.
DGE-2 in a Typical Application
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 7
Crestron DGE-2
Digital Graphics Engine
Specifications
Specifications for the DGE-2 are listed in the following table.
DGE-2 Specifications
SPECIFICATION
DETAILS
Graphics Engine
Embedded PC Applications
Supports Smart Graphics or “traditional”
GUI projects
1
Microsoft Internet Explorer with Adobe
Flash plug-in and Java Runtime plug-in,
Windows Media Player, Remote Desktop,
VNC Viewer, Adobe Acrobat Reader,
WordPad, MS Word Viewer 2007, Excel
Viewer 2007, PowerPoint Viewer 2007
Languages
Arabic, Chinese Simplified, Chinese
Traditional, Croatian, Czech, Danish,
Dutch, English, Estonian, Finnish, French,
German, Greek, Hebrew, Hungarian,
Icelandic, Indonesian, Italian, Japanese,
Korean, Latvian, Lithuanian, Norwegian,
Polish, Portuguese, Romanian, Russian,
Serbian, Slovak, Slovenian, Spanish,
Swedish, Turkish
Memory
SDRAM
2 GB
Flash
4 GB
Memory Card
Supports memory card up to 32 GB
(not included)
Maximum Project Size
240 MB
Communications
Ethernet
10/100 Mbps, auto-switching,
auto-negotiating, auto-discovery, full/half
duplex, DHCP, for control and console
®
Cresnet
Cresnet slave mode for control and console
USB
USB 2.0 host, supports USB HID (Human
Interface Device) class devices, touch
screens and USB flash drives
DigitalMedia
DM CAT, DMNet , HDCP, EDID, 100 Mbps
Ethernet
®
HDMI
HDCP, EDID, CEC
2
Touch Screen Device Support
In addition to Crestron V-Panels,
compatible touch screen products are
offered by (but not limited to) the following
manufacturers:
®
CyberTouch
Elo Touch Solutions™
(Continued on following page)
8 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
DGE-2 Specifications (Continued)
SPECIFICATION
DETAILS
Video
3
3
Input Signal Types
HDMI, DVI , DisplayPort Multimode , RGB,
component (YPbPr), S-video (Y/C),
composite
Output Signal Type
DM CAT, HDMI, DVI
Formats
HDMI, DVI, HDCP content protection
support, computer up to UXGA/WUXGA,
HDTV up to 1080p60, NTSC or PAL
3
Input Resolutions
HDMI, Progressive
640 x 480 @ 60 Hz
720 x 480 @ 60 Hz (480p)
720 x 576 @ 50 Hz (576p)
800 x 600 @ 60 Hz
848 x 480 @ 60 Hz
852 x 480 @ 60 Hz
854 x 480 @ 60 Hz
1024 x 768 @ 60 Hz
1024 x 852 @ 60 Hz
1024 x 1024 @ 60 Hz
1280 x 720 @ 50 Hz (720p50)
1280 x 720 @ 60 Hz (720p60)
1280 x 768 @ 60 Hz
1280 x 800 @ 60 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
1360 x 768 @ 60 Hz
1365 x 1024 @ 60 Hz
1366 x 768 @ 60 Hz
1400 x 1050 @ 60 Hz
1440 x 900 @ 60 Hz
1600 x 900 @ 60 Hz
1600 x 1200 @ 60 Hz
1680 x 1050 @ 60 Hz
1920 x 1080 @ 24 Hz (1080p24)
1920 x 1080 @ 25 Hz (1080p25)
1920 x 1080 @ 50 Hz (1080p50)
1920 x 1080 @ 60 Hz (1080p60)
1920 x 1200 @ 60 Hz
HDMI, Interlaced
720 x 480 @ 30 Hz (480i)
720 x 576 @ 25 Hz (576i)
1920 x 1080 @ 25 Hz (1080i25)
1920 x 1080 @ 30 Hz (1080i30)
(Continued on following page)
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 9
Crestron DGE-2
Digital Graphics Engine
DGE-2 Specifications (Continued)
SPECIFICATION
DETAILS
Input Resolutions (Continued)
RGB
640 x 480 @ 60 Hz
720 x 480 @ 60 Hz (480p)
720 x 576 @ 50 Hz (576p)
800 x 600 @ 60 Hz
1024 x 768 @ 60 Hz
1280 x 720 @ 50 Hz (720p50)
1280 x 720 @ 60 Hz (720p60)
1280 x 768 @ 60 Hz
1280 x 800 @ 60 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
1360 x 768 @ 60 Hz
1400 x 1050 @ 60 Hz
1440 x 900 @ 60 Hz
1600 x 1200 @ 60 Hz
1920 x 1080 @ 50 Hz (1080p50)
1920 x 1080 @ 60 Hz (1080p60)
1920 x 1200 @ 60 Hz
Component
480i, 576i, 480p, 576p, 720p50, 720p60,
1080p24, 1080i25 (1125 lines), 1080i30,
1080p30, 1080p50 (1125 lines), 1080p60
Composite and S-video
480i, 576i
Output Resolutions,
HDMI & DM
800 x 600 @ 60 Hz
1024 x 768 @ 60 Hz
1280 x 720 @ 50 Hz (720p50)
1280 x 720 @ 60 Hz (720p60)
1280 x 768 @ 60 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
1600 x 1200 @ 60 Hz
1920 x 1080 @ 50 Hz (1080p50)
1920 x 1080 @ 60 Hz (1080p60)
1920 x 1200 @ 60 Hz
Color Depth
24-bit, 16.7 million colors
Streaming/File Formats
H.264 (MPEG-4 part 10 AVC), MJPEG,
plus all formats supported by Windows
Media Player
Audio
Features
Internal volume control and audio mixer,
4
Crestron IP intercom
Input Signal Types
HDMI, DisplayPort Multimode , analog
stereo, Crestron Home (CH) CAT5
Output Signal Types
DM CAT, HDMI, analog line level, CH
CAT5
Formats, DM & HDMI
2-channel PCM
Formats, Analog
Stereo 2-channel
A-D/D-A Conversion
24-bit, 48 kHz
Streaming/File Formats
As supported by Windows Media Player
Audio Feedback
MP3 using Smart Graphics,
WAV using “traditional” graphics
3
(Continued on following page)
10 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
DGE-2 Specifications (Continued)
SPECIFICATION
DETAILS
Power Requirements
Main Power
1.8 Amps @ 100-240 Vac, 50/60 Hz
Power Consumption
120 watts maximum
Cresnet Power Usage
Does not draw Cresnet power
Available DMNet Power
50 watts (2.08 amps @ 24 Vdc)
Default Net ID
03
Environmental
Temperature
32º to 113º F (0º to 45º C)
Humidity
10% to 90% RH (non-condensing)
Heat Dissipation
410 Btu/h
Enclosure
Chassis
Metal, black finish, vented sides, fan cooled
Faceplate
Metal, black finish, polycarbonate label
overlay
Mounting
Freestanding or 2U 19-inch rack mountable
(adhesive feet and rack ears included)
Dimensions
Height
3.56 in (91 mm)
3.47 in (89 mm) without feet
Width
17.03 in (433 mm)
19.00 in (483 mm) with ears
Depth
12.19 in (310 mm)
Weight
8.6 lb (3.9 kg)
Available Accessories
CBL Series
Crestron Certified Interface Cables
CEN-NVS200
Network Video Streamer
CRESNET
Cresnet Control Cable
DM-CBL
DigitalMedia Cable
DM-CONN
DigitalMedia Cable Connector
DM-DR
DigitalMedia CAT Repeater
5
DM-TX-201-C
DigitalMedia 8G+ Transmitter
V12
V-Panel 12” HD Touch Screen Display
V15
V-Panel 15” HD Touch Screen Display
6
V24R-C
V-Panel 24” HD Touch Screen Display
VMK-WIN
TouchPoint Virtual Mouse & Keyboard
®
Software for Windows
1. Consult Crestron for a current list of compatible devices and embedded applications. To ensure
reliable performance, new device drivers and applications are available only from Crestron through
firmware updates.
2. Please contact the respective manufacturer for further details. For latest touch screen and mouse
device support information, refer to Crestron True Blue Online Help Answer ID 4666 or contact
Crestron True Blue Support at www.crestron.com/true_blue_support.
3. HDMI requires an appropriate adapter or interface cable to accommodate a DVI or DisplayPort
Multimode signal. CBL-HD-DVI interface cables available separately.
4. Intercom is only supported using a V-Panel model V12 or V15. For IP Intercom, the V-Panel must
connect directly to the DGE-2 via DM CAT with no repeaters or switchers in line.
5. Required for use with V24R-C displays.
6. Requires a DM-TX-201-C or equivalent (sold separately).
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 11
Digital Graphics Engine
Crestron DGE-2
Physical Description
This section provides information on the connections, controls and indicators
available on the DGE-2.
DGE-2 Physical View (Front View)
DGE-2 Physical View (Rear View)
12 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
DGE-2 Overall Dimensions (Front View)
1
2
3
4
5
3.47 in
(89 mm)
DGE-2 Overall Dimensions (Top View)
12.19 in
(310 mm)
17.03 in
(433 mm)
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 13
Crestron DGE-2
Digital Graphics Engine
DGE-2 Overall Dimensions (Rear View)
6
16
17
7
18
8
16
10
9
11
12
18
17
13
14
19
20
15
21
22
Connectors, Controls & Indicators
1
#
CONNECTORS ,
CONTROLS &
INDICATORS
1
USB (front)
(1) USB Type A female;
USB 2.0 host port for connection of a USB
HID-compliant mouse/keyboard, touch
screen or USB flash drive
2
PWR LED
(1) Green LED, indicates ac line power is
connected
3
NET LED
(1) Amber LED, indicates communication
with Cresnet system
4
RESET
5
DM LINK LED
6
AUDIO
(1) 8-pin RJ-45 female, shielded;
Bidirectional CAT5 balanced stereo audio
port;
Paralleled to AUDIO IN and AUDIO OUT
connectors;
Connects to any other Crestron “CH” CAT5
balanced audio port via CresCAT cable (sold
separately);
Maximum length: 1000 feet (~305 meters)
7
AUDIO IN
(1) 5-pin 3.5 mm detachable terminal block;
Balanced/unbalanced stereo line level input;
Input impedance: 20 kΩ balanced,
10 kΩ unbalanced;
Maximum input level: 4 Vrms balanced,
2 Vrms unbalanced
L
8
G
R
AUDIO OUT
L
G
R
DESCRIPTION
(1) Recessed miniature push button, resets
the DGE
(1) Green LED, indicates connection to a
V-Panel or other DM device
(1) 5-pin 3.5 mm detachable terminal block;
Balanced/unbalanced stereo line level
output;
Output impedance: 200 Ω balanced,
100 Ω unbalanced;
Maximum output level: 4 Vrms balanced,
2 Vrms unbalanced
(Continued on following page)
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Digital Graphics Engine
Connectors, Controls & Indicators (Continued)
1
#
CONNECTORS ,
CONTROLS &
INDICATORS
DESCRIPTION
9
USB (1 – 2)
(2) USB Type A female;
USB 2.0 host ports for connection of a USB
HID-compliant mouse/keyboard, touch
screen or USB flash drives
10
MEMORY
(1) card slot;
Accepts MMC-sized memory card up to 32
GB for memory expansion
11
REMOTE RESET
(1) 2-pin 3.5 mm detachable terminal block;
Contact closure sensing input for hardware
reset
SG
12
LAN
Green
LED
Yellow
LED
Pin 8
Pin 1
(1) 8-pin RJ-45 with two LED indicators;
10BASE-T/100BASE-TX Ethernet port;
Green LED indicates Ethernet link status;
Amber LED indicates Ethernet activity
PIN
SIGNAL
PIN
SIGNAL
1
2
3
4
TX +
TX RX +
N/C
5
6
7
8
N/C
RX N/C
N/C
13
SETUP
Button and LED
(1) Recessed miniature push button and red
LED for Ethernet auto-discovery and TSID
14
NET
(2) 4-pin 3.5 mm detachable terminal blocks;
Cresnet slave ports, paralleled;
Y: Data
Z: Data
G: Ground
YZ G
15
G
(1) 6-32 screw, chassis ground lug
16
VIDEO IN (1 – 2)
RGB
(2) DB15HD female, RGB (VGA) video
inputs;
Formats: RGBHV, RGBS, RGSB;
Input levels: 0.5 to 1.5 Vp-p with built-in DC
restoration;
Input impedance: 75 Ω;
Sync input type: Autodetect RGBHV, RGBS,
RGSB;
Sync input level: 3 to 5 Vp-p;
Sync input impedance: 1 kΩ
17
VIDEO IN (1 – 2)
HDMI
(2) 19-pin Type A HDMI female;
HDMI digital video/audio inputs;
Also supports DVI and DisplayPort
2
Multimode
(Continued on following page)
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 15
Crestron DGE-2
Digital Graphics Engine
Connectors, Controls & Indicators (Continued)
1
#
CONNECTORS ,
CONTROLS &
INDICATORS
DESCRIPTION
18
VIDEO IN (1 – 2)
Y PB/Y PR/C/COMP
(2) Auto-sensing, multi-format analog video
inputs, each comprised of (3) BNC female;
Signal types: component (YPbPr), S-video
(Y/C) or composite;
Input level: 1 Vp-p nominal;
Input impedance: 75 Ω nominal
Y
PB / Y
PR / C / CO MP
19
VIDEO OUT
HDMI
(1) 19-pin Type A HDMI female;
HDMI digital video/audio output;
2
Also supports DVI
Carries same audio and video signals as
DM OUT
20
TO PANEL
3
DM OUT, D & M
(1) DM CAT output comprised of (2) 8-pin
RJ-45 female, shielded;
Connects to DM CAT input of a V-Panel
4, 5
display via DB-CBL cable
D
21
M
TO PANEL
6, 7, 8
DM OUT, 24 A B G
(1) 4-pin 3.5 mm detachable terminal block,
DMNet port;
Connects to DMNet port of a V-Panel display
4, 5
via DB-CBL cable
24 A B G
22
100-240V ~1.8A
50/60 Hz
(1) IEC C14 male chassis plug;
Mates with detachable power cord, included
1. Interface connectors for AUDIO IN, AUDIO OUT, 24 A B G, REMOTE RESET and NET ports
are provided with the unit.
2. HDMI requires an appropriate adapter or interface cable to accommodate a DVI or DisplayPort
Multimode signal. CBL-HD-DVI interface cables available separately.
3. The DM OUT port consists of two separate RJ-45 connectors labeled D and M. The D port carries
HDMI signal. The M port carries data. Refer to the following table for the connector pinouts.
D and M Ports
1
PIN #
WIRE COLOR
8
PIN #
WIRE COLOR
1
Orange/White
5
Blue/White
2
Orange
6
Green
3
Green/White
7
Brown/White
4
Blue
8
Brown
4. The V-Panel touch screen must be equipped with a DM CAT type interface for direct connection to
the DGE-2. Other V-Panel touch screens having a DM 8G+ interface may be connected to the DGE-2
through a DM 8G+ transmitter or DigitalMedia switcher. Third-party touch screens may be connected
directly to the DGE-2 via HDMI and USB or remotely via a DM CAT receiver or through a
DigitalMedia system. Contact a Crestron representative for additional design assistance.
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5. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable. Maximum cable length is 300 feet
(91 meters). A single DM CAT Repeater (model DM-DR) is required for lengths over 150 feet (45
meters). All wire, cables and repeaters sold separately. Refer to the Crestron DigitalMedia Design
Guide (Doc. 4546) for DM system design guidelines.
6. DMNet wiring is not compatible with Cresnet wiring. DMNet wiring cannot be daisy chained.
7. Refer to the following table for the 24 A B G connector pinouts.
24 A B G Port
24 A B G
PIN #
SIGNAL
DESCRIPTION
WIRE COLOR
24
24V DC
DC Power
Red
A
DMNet+
DMNet
White
B
DMNet-
DMNet
Blue
G
Ground
DC Ground
Black
8. If a DM Switcher or other DM device supplying power is connected to the DGE-2, the wire to the 24
pin between the DM device and the DGE-2 must be disconnected. The wires to the A, B and G pins
must remain connected.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 17
Crestron DGE-2
Digital Graphics Engine
Setup
Network Wiring
When wiring the Cresnet® network, consider the following:
NOTE: DMNet® wiring and Cresnet wiring are not compatible.
•
Use Crestron Certified Wire.
•
Use Crestron power supplies for Crestron equipment.
•
Provide sufficient power to the system.
•
For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable.
Maximum cable length is 300 feet (91 meters). A single DM CAT repeater
(model DM-DR) is required for lengths over 150 feet (45 meters). All wire,
cables and repeaters sold separately. Refer to the Crestron DigitalMedia
Design Guide (Doc. 4546) for DM system design guidelines.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
how much power is needed for the system (www.crestron.com/calculators).
For Cresnet networks with 20 or more devices, use a Cresnet Hub/Repeater
(CNXHUB) to maintain signal quality.
For more details, refer to “Check Network Wiring” which starts on page 54.
The DGE-2 can also use high-speed Ethernet for communications between the
device and a control system, computer, digital media server and other IP-based
devices.
For general information on connecting Ethernet devices in a Crestron system, refer to
the latest version of the Crestron e-Control Reference Guide (Doc. 6052), which is
available from the Crestron Web site (www.crestron.com/manuals).
Identity Code
NOTE: The latest software can be downloaded from the Crestron Web site
(www.crestron.com/software).
Net ID
The Net ID of the DGE-2 has been factory set to 03. The Net IDs of multiple DGE-2
devices in the same system must be unique. The Net ID is set using the internal setup
menu (refer to “Cresnet” on page 23). Net ID may also be set from a personal
computer (PC) via Crestron Toolbox™ (refer to “Establishing Communication” on
page 50).
When setting the Net ID, consider the following:
•
The Net ID of each unit must match an ID code specified in the Crestron
Studio™ or SIMPL Windows program.
•
Each network device must have a unique Net ID.
For more details, refer to the Crestron Toolbox help file.
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Crestron DGE-2
IP ID
Digital Graphics Engine
The IP ID is set within the DGE-2’s IP table using Crestron Toolbox. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
of multiple DGE-2 devices in the same system must be unique.
When setting the IP ID, consider the following:
•
The IP ID of each unit must match an IP ID specified in the Crestron
Studio™ or SIMPL Windows program.
•
Each device using IP to communicate with a control system must have a
unique IP ID.
Configuring the Touch Screen
NOTE: The only connection required to configure the touch screen is power,
supplied from the DGE-2. Refer to “Hardware Hookup” which starts on page 48 for
details.
The DGE-2 and V-Panel are configured from the setup menu.
NOTE: If no project has been loaded or if an invalid project has been loaded, the
touch screen displays an error message and defaults to the setup menu screen.
If a project is running, the setup menu can be accessed using one of three methods:
1.
Touch the screen during boot up when the “Preparing to Load Project”
message is displayed. Maintain touch until after the countdown, when the
message changes to “Loading Setup Screen”.
2.
If the project has a button defined for this purpose, touching the button
provides entry into the setup menu.
3.
Crestron Toolbox can be also used to enter the setup menu:
a.
Establish communication with the touch screen (refer to “Establishing
Communication” on page 50 for details).
b.
Right-click on the device and select Functions | Setup Mode….
“Setup/Calibrate” Window
c.
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Select Enter Setup Mode. The setup menu is displayed as shown in
the following illustration.
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 19
Crestron DGE-2
Digital Graphics Engine
NOTE: Select Exit Setup Mode to exit the setup menu.
DGE-2/V-Panel Setup Menu
The setup menu provides access to all basic functions and parameters. It is divided
into Setup, Ethernet, LAN Ethernet Status, Standby, Misc. Controls, VPanel Ethernet
Status, Screen Brightness, Hard Button Feedback and Touch Path sections. There
are also buttons for Save & Reboot, Shut Down and Exit.
NOTE: VPanel Ethernet Status, Screen Brightness, Hard Button Feedback and
Touch Path are displayed unless there is a V-Panel connected directly to the DGE-2
DM OUT ports.
NOTE: To allow the touch screen to upload projects, standby is disabled until
approximately five minutes after the project is loaded.
To exit the setup menu and return to the program, touch Exit, located at the bottom
of the setup menu. To save any changes and reboot the touch screen, touch Save &
Reboot, located at the bottom of the setup menu. Use the Shut Down button to turn
off the touch screen.
Setup Menu Details
The setup menu allows configuration of the touch screen’s settings for security,
Cresnet ID, touch screen calibration, runtime project, video, audio, embedded
applications and diagnostics. The setup menu also has a button that toggles the
on-screen keyboard on and off.
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Security
The Security button opens the “Security Setup” window, which allows the user to
change the username and password of the system account, setup and close network
connections, setup a proxy server, close network connections and clear Internet
browser temporary files, history and cookies.
NOTE: To use the on-screen keyboard for security settings, touch Keyboard on the
startup menu before touching Security.
“Security Setup” Window
Touch Setup Connections… to open the “Network Connections” window. This
window is used to map to a network drive. A mapped network drive permits easy
access to embedded application files (Word, Excel, PowerPoint, MediaMarker, etc.)
and provides a location to save files. To further customize the installation, network
drives containing compiled touch screen project files can also be mapped.
“Network Connections” Window
To add a new network connection, touch Add….
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 21
Crestron DGE-2
Digital Graphics Engine
“Configure Network Connection” Window
To add a network drive, perform the following procedure:
1.
to browse for the new network connection. If the remote
Touch
shareable folder name does not appear on the list, it can be entered manually
in the Remote Name field, using the following format:
\\Remote host name\Shareable folder name
2.
Map this connection by selecting a drive letter from the Map Drive Letter
drop box.
3.
Enter a User Name and Password.
4.
Touch the Remember and reconnect on startup checkbox if so desired.
5.
Touch OK to enable the new network connection and return to the
“Network Connections” window.
Once all changes to network connections have been completed, touch OK to return
to the “Security Setup” window.
Touch Setup Proxy… to open the “Setup Proxy” window. This window is used to
point to a proxy server for Internet access. A proxy server acts as an intermediary
between an internal network (intranet) and the Internet, retrieving files from remote
Web servers.
“Setup Proxy” Window
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To setup a proxy server, select Use Proxy Server.
1.
Enter the IP address or name of the proxy server.
2.
If desired, specify addresses that should not use the proxy server (i.e.,
intranet addresses).
Touch OK to enable the proxy server connection and return to the “Security Setup”
window. Then touch Close to return to the setup menu.
Cresnet
The Cresnet button opens the “Cresnet Setup” window, which allows enabling or
disabling Cresnet and permits changing the Cresnet ID.
“Cresnet Setup” Window
Select Enable for normal Cresnet communication mode and Disable when the touch
screen is connected to a control system via Ethernet. Communication mode is factory
set to Disable.
The Cresnet network identity number (Cresnet ID) is displayed in the “Cresnet
Setup” window. Cresnet ID is a two-digit hexadecimal number. The hexadecimal
number can range from 03 to FE and must correspond to the Net ID set in the SIMPL
Windows program of the Cresnet system. Matching IDs between touch screen and
SIMPL Windows program is required if data is to be successfully transferred. The
Net ID for the DGE-2 is factory set to 03. No two devices in the same system can
have the same Net ID.
Two buttons below the hexadecimal display, Down and Up, decrease and increase
the Cresnet ID by one, respectively.
Select OK to accept the changes and return to the setup menu.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 23
Digital Graphics Engine
Crestron DGE-2
Touch Screen
The Touch Screen button opens the “Touch Screen Settings” window, which
provides access to touch screen calibration when Calibrate Touch Screen… is
touched.
“Touch Screen Settings” Window
To view the mouse cursor on the touch screen, select On in the Mouse Cursor
section of the window. The mouse cursor is displayed only if a mouse is connected
to the touch screen.
When Calibrate Touch Screen… is touched, the “Touch Device Configuration”
window opens.
“Touch Device Configuration” Window
Touch the device Type, then touch Calibrate to initiate calibration. Touch Detect to
search for attached touch devices.
When Calibrate is touched, the calibration screen is displayed. Touch the screen to
begin the calibration process. If the screen is not touched within sixty seconds, the
calibration sequence stops and the screen returns to the “Touch Screen Settings”
window.
If the screen is touched before the sixty second timeout, the screen instructs the user
to touch the center of each target as it appears. There is a series of crosshairs on the
screen, starting near the upper left corner. Touch the center of the first crosshair to
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initiate calibration. As each new crosshair is touched, the next appears. After the
upper left, crosshairs appears in the upper center, upper right, middle left, screen
center, middle right, lower left, lower center and finally lower right. Touch the center
of the crosshair in the lower right of the screen to conclude calibration and return to
the “Touch Screen Settings” window. Touch OK to accept the changes and return to
the setup menu.
NOTE: When touching the screen during calibration, be as accurate as possible.
Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and
return to the “Touch Screen Settings” window without saving calibration data, create
a calibration error by touching the screen in the same spot for each calibration point.
NOTE: The touch screen’s calibration routine can also be accessed through Crestron
Toolbox if the touch screen is connected to a control system via Cresnet and/or
TCP/IP by selecting the device from the Network Device Tree and right-clicking the
device to select Functions | Setup Mode…. Select Enter Calibration Mode to
begin calibration.
When Touch Screen Test is touched, the test screen is displayed (refer to illustration
below). This screen allows the user to test the touch screen response at 17 points on
the screen. Each button on the screen lights when touched. Touch Return to exit the
test screen.
Touch Screen Test Window
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 25
Digital Graphics Engine
Crestron DGE-2
Display Output
Touching Display Output shows the display resolution of the touch screen and
provides charts for testing the V-Panel glass.
“Display Output” Window
For devices that require HDCP compliance, an informational “HDCP” window
opens when HDCP… is touched. This can be useful when troubleshooting failure to
display HDCP content on some display devices.
“HDCP” Window
NOTE: HDCP content sent to a display that does not support HDCP results in the
display going black. If other displays, which do support HDCP are attached, they
continue to display video.
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Update Panel
The Update Panel button permits the selection of the touch screen program, a .vtz
file. It is also used to upgrade firmware.
The Project tab of the “Project and Firmware” window is divided into two sections:
Current Loaded Project and Load New Project.
In the Target Location to Load the Project to section, the location where the
uncompressed project files are stored can be chosen. The default file location is the
internal flash.
In the Load New Project section, touch Browse and select the compiled project (i.e.,
the .vtz file) to be loaded from a network drive, USB device or flash drive, then
touch Open to show the source file in the “Project and Firmware” window. Touch
Load to uncompress the project file, place it in the destination selected in Target
Location to Load the Project to and display it on the touch screen.
NOTE: If there is a mapped network drive on the touch screen, the first time
Browse is selected, it may take some time for the “Open” window to appear.
NOTE: When selecting Browse, the contents of the “Recent” folder is not
available.
NOTE: Projects can also be loaded via Crestron Toolbox.
NOTE: If External is checked, the display list cannot be viewed via Crestron
Toolbox.
NOTE: When loading a project to an external storage device (e.g. MMC card or
flash drive, a subdirectory (not the root) must be used as the working path.
Otherwise, the upload may fail.
“Project and Firmware” Window – Project Tab
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 27
Digital Graphics Engine
Crestron DGE-2
The Firmware tab of the “Project and Firmware” window (refer to illustration
below) displays the Current Loaded Firmware and also has a Load New Firmware
section.
“Project and Firmware” Window – Firmware Tab
Current Loaded Firmware displays the version of the current firmware.
In the Load New Firmware section, touch Browse and select the firmware file (i.e.,
the .csz or .zip file) to be loaded from a network drive, USB device or flash drive.
Touch Load to load the new firmware.
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Video
Each one of the video inputs is selected and adjusted from this window. Touch an
input tab and adjust the settings for the selected input.
Video Setup
The setup screen for each video source contains the settings appropriate to that video
format, as displayed in the following illustrations. Changes are made in real time.
“Video Setup” Window (VGA 1 Tab)
VGA/RGB video is setup using the Position, Size, Calibrate and Color controls (for
Brightness, Contrast, Red, Green and Blue). Up to 30 presets may be stored for
future retrieval.
NOTE: Depending on RGB source, when the video position and/or size is adjusted
beyond a certain value, the video display is black. Reversing the setting restores the
video.
NOTE: The DGE-2 uses chroma key color (with RGB values 4,4,4) for rendering
video. Any elements in a project (e.g., controls) that use the same color appear
transparent on the display.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 29
Digital Graphics Engine
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“Video Setup” Window (HDMI 1 Tab)
HDMI video is setup using the Position, Size, Overscan and Color controls (for
Brightness, Contrast, Red, Green and Blue). Up to 30 presets may be stored for
future retrieval.
NOTE: Depending on HDMI source, when the video position and/or size is
adjusted beyond a certain value, the video display is black. Reversing the setting
restores the video.
NOTE: HDMI audio is heard only if the accompanying video source is locked.
Overscan is the active image area in a video picture that is outside the edges of the
display device. Overscan adjustment first came about because of noise and other
artifacts at the beginning and end of the scan lines. To reliably eliminate the noise
and fill the screen with a picture, the outside edge of the active picture area was
pushed out past the edge of the display area. The average or targeted overscan loss is
about 5 to 10% of the image on each edge. Digital images have nearly eliminated the
noise and other artifacts at the edge of the picture, so more of the video image can be
safely shown. The Normal setting is usually the correct choice for most video inputs.
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“Video Setup” Window (BNC 1 Tab)
BNC video is setup using the Overscan and Color controls (for Brightness, Contrast,
Hue and Saturation). Up to 30 presets may be stored for future retrieval.
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Manage Presets
Use the Manage Presets tab to copy presets for one source to other sources.
“Video Setup” Window (Manage Presets Tab)
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Dual Window Preview
The DGE-2 also offers a dual window preview of its various video inputs. To access
the preview window, touch the Isys i/o logo in the lower left corner of the main setup
menu.
Dual Window Preview Screen
Use the HDMI, BNC, VGA RGB, VGA SVideo, VGA YPbPr and VGA Comp
buttons to select the format of the video inputs to preview. Touch Setup to return to
the main setup menu.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 33
Digital Graphics Engine
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Audio
Touch Audio to open the “Audio Setup” window, shown in the illustration below.
Volume controls and Mute buttons are available for the VPanel Glass Speakers and
VPanel Glass Key Clicks, as well as a Mute button for the VPanel Glass
Microphone. Volume controls and a Mute buttons are also provided for Local
Playback, the Analog Input, HDMI Input 1 and HDMI Input2 along with a Mute
button for HDMI output.
When Local Playback is selected, touching Play Test Sound plays a short internal
audio file.
Changes to audio settings are made in real time.
“Audio Setup” Window
NOTE: V-Panel specific items are not displayed unless there is a V-Panel
connected directly to the DGE-2 DM OUT ports.
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Embed Apps (Embedded Applications)
Touch Embed Apps to open the “Embedded Apps” window, which permits setting
Internet security to different levels for different types of Internet sites.
“Embedded Apps” Window
For each of the three zones (Internet, Local Intranet, and Trusted Sites), one of
three security levels (High, Medium or Low) can be selected. The security levels are
defined as:
•
High: The safest way to browse but also the least functional. Less secure
features are disabled. Appropriate for sites that may have harmful content.
•
Medium: Safe browsing and still functional. Prompts before downloading
potentially unsafe content. Unsigned ActiveX controls are not downloaded.
Appropriate for most Internet sites.
•
Low: Minimal safeguards and warning prompts are provided. Most content
is downloaded and run without prompts. All active content can run.
Appropriate for sites which are absolutely trusted.
Touch Default to restore the default security settings. By default, security is set to
Medium for Internet and Local Intranet and Low for Trusted Sites.
The “Embedded Apps” window also permits enabling the popup windows (child
windows) that open when in Internet Explorer (not the popup windows of the
embedded applications).
NOTE: Refer to the Crestron Web site (www.crestron.com), Online Help Answer
ID 4190, for information on the latest versions of the software.
Touch Close after all changes have been made. The touch screen must be rebooted
for changes to take effect. Touch Save & Reboot, located in the shutdown section of
the setup menu.
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Digital Graphics Engine
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A list of trusted sites can be created and edited by touching Add/Remove Trusted
Sites. Touching this button opens the “Trusted Sites” window. From here, trusted
sites can be added and edited. Sites are listed by domain name or IP address. Once
all sites have been entered, touch Close.
“Trusted Sites” Window
NOTE: Save & Reboot on the setup menu must be selected for Embedded Apps
changes to take effect.
NOTE: While browsing the Internet with the DGE-2/V-Panel, clicking on a link
may cause a message box titled “Restrictions” to appear that contains the text “This
operation has been cancelled due to restrictions in effect on this computer. Please
contact the system administrator.” If this message appears, checking Enable
Pop-ups in the “Embedded Apps” window may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.
NOTE: The DGE-2/V-Panel supports automatic connection to the VNC server
when the VNC View application is opened. For automatic connection without having
to enter the server location and password every time the VNC viewer is opened,
launch the application and using a USB mouse, right-click on the VNC viewer
window, then select Save configuration info as….
NOTE: Refer to the Crestron Web site, Online Help Answer ID 4627, for
information on how to set up the VNC viewer. Refer to Answer ID 3345 for
information on how to program the MJPEG viewer. Refer to Answer ID 4640 for
information about the default paths for embedded applications and dynamic graphics.
NOTE: When using the embedded applications, only one document window can be
open at a time. Opening a second document window causes the first document
window to close.
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ETHERNET Details
The Ethernet portion of the setup menu allows configuration of the touch screen
settings for Ethernet communications.
at the top of the Ethernet portion of the setup menu
The Crestron Swirl logo
illuminates to indicate the status of the connection to the control system(s):
•
Green
Connected
•
Yellow Network trouble
•
Orange Connected to some but not all of the control systems (listed in IP
table)
•
Red
Not connected to any control system (listed in the IP table)
NOTE: After configuring Ethernet settings (e.g. changing IP address, etc.), wait at
least five seconds after seeing the change in the LAN Ethernet Status section of the
main setup menu before initiating a Save & Reboot to save the new settings.
Adapters
Touch the Adapters button to access the “Ethernet Setup” window, shown in the
illustration on the following page. Changes are made in real time and there is
typically no need to reboot. The Ethernet address and mask are displayed on this
screen.
“Ethernet Setup” Window
To configure the Ethernet adapter, touch its name once to select it in the Adapter
Name list. Then, touch Configure to open the “Local Area Connection Properties”
window. This window displays the connection and related required items.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 37
Digital Graphics Engine
Crestron DGE-2
NOTE: When configuring an adapter, only one item can be modified at a time. For
example, to modify an IP address and also change authentication, touch Configure
and modify the IP address, then touch OK (to return to the “Ethernet Setup”
window). Touch Configure again, change authentication, then touch OK. The order
in which modifications are performed does not matter.
“Local Area Connection Properties” Window
To establish dynamic or static processing, select Internet Protocol (TCP/IP) and
touch Properties.
“Internet Protocol (TCP/IP) Properties” Window
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of protocols that
defines how to transfer data between two computers. TCP monitors and ensures
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correct transfer of data. IP receives the data from TCP, breaks it up into packets and
ships it off to a network. The IP address is a unique number consisting of four parts
(called “octets”) separated by dots, e.g., 165.113.245.2.
Dynamic Host Configuration Protocol (DHCP) is a protocol for assigning dynamic
IP addresses to devices on a network. With dynamic addressing, a device can have a
different IP address every time it connects to the network. In some systems, the IP
address of the device can even change while it is still connected. DHCP also supports
a mix of static and dynamic IP addresses.
Dynamic addressing simplifies network administration because the software keeps
track of IP addresses rather than requiring an administrator to manage the task. New
computers can be added to a network without manually assigning each one a unique
IP address.
NOTE: The DGE-2 ships with DHCP enabled.
Static IP addresses on a dedicated AV/control system allow the integrator to have a
fixed/controllable network. This helps maintain communication stability between
Ethernet devices.
IP Table
Touch IP Table on the setup menu to open the “IP Table Setup” window.
Edit, remove or enter a control system’s IP address in the IP table to enable
communication between the touch screen and a control system. The touch screen can
communicate with multiple control systems.
For more information on IP tables, refer to the latest version of the Crestron 2-Series
Control Systems Reference Guide (Doc. 6256).
“IP Table Setup” Window
The IP ID is the ID number that is used to identify the touch screen in the control
system’s IP table. The IP ID should match the IP ID set in the SIMPL Windows
program.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 39
Digital Graphics Engine
Crestron DGE-2
Identity
Touch Identity to open the “Network ID” window. The “Network ID” window
displays the hostname and workgroup that identify the touch screen on the network.
The hostname may be used when transferring a program over Ethernet using
Crestron Toolbox. This window permits editing of the hostname and workgroup.
“Network ID” Window
NOTE: The hostname is required for Ethernet communication.
Sharing
Touch Sharing to open the “Configure Shared Folders” window. This window is
used to set up shared folders. Sharing enables remote computers to view and/or
modify files stored on the touch screen.
“Configure Shared Folders” Window
Touch Add New Share… to browse and add directories with permission to readonly or read/write. Touch Close after adding all folders to be shared.
NOTE: For security reasons, there is no persistence of the shared drive(s) after the
screen is rebooted.
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LAN Ethernet Status Details
The LAN Ethernet Status section of the setup menu provides a Link Status light to
indicate a LAN Ethernet connection and displays the current LAN IP and MAC
addresses.
Standby Details
The Standby function turns off the backlight when the touch screen is inactive for a
specified time. Use the Up and Down buttons to set the Standby from 0 through 120
minutes, where 0 disables the timeout. Touch the screen to reactivate the touch
screen from standby mode. When the touch screen is reactivated, the last screen to be
displayed reappears.
NOTE: The hard buttons still function when the touch screen is in standby mode
but do not cause it to awaken from standby. The screen must be touched to reactivate
the touch screen.
Misc. Controls Details
The Misc. Controls section of the setup menu contains the Diagnostics and
Keyboard buttons.
Diagnostics
Touch Diagnostic to display the firmware version number, see Installed Packs and
to reset the end user license from the “Diagnostics” window.
“Diagnostics” Window
Reset CTP Port resets the default value of the CTP port to 41795, for terminal
connection using Crestron Toolbox.
To configure the appearance of popup messages, touch Configure Messages. The
“Message Popup Configuration” window opens.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 41
Crestron DGE-2
Digital Graphics Engine
“Message Popup Configuration” Window
There are three types of Network popup messages. Following are definitions of each
message type:
•
Connected: A green popup message appears when the touch screen is
connected to the control system.
•
Checking Connection: A yellow popup message appears when the touch
screen is experiencing network issues.
•
Disconnected, Trying to Reconnect…: A red popup message appears
when the touch screen loses connection with the control system.
A control for popup message Translucence is also provided. Translucence ranges
from 25% to 100%, with a default value of 90%.
The Default button restores the original Screen Position and Translucence settings,
as well as enabling display of Network messages. A Test Message button displays
the changes to popup message position and translucence. Touch Close to close the
popup window.
NOTE: The default value for Screen Position is Lower Left.
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Keyboard
Digital Graphics Engine
Touch the Keyboard button to display the on-screen keyboard.
The on-screen keyboard can be used in an identical manner to a physically connected
keyboard. It can be used in any of the embedded applications, for example, to enter a
Web address or to enter data into a spreadsheet, etc.
On-Screen Keyboard
The on-screen keyboard also has a few special keys:
Touch the
that follows.
key to change to a numeric keyboard, as shown in the illustration
On-Screen Keyboard - Numeric
Touch the
that follows.
key to change to a symbol keyboard, as shown in the illustration
On-Screen Keyboard - Symbols
From either the numeric or the symbol keyboard, touch the
return to the alpha keyboard.
Operations Guide – DOC. 6809F
key to
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 43
Digital Graphics Engine
Crestron DGE-2
The initial position of the on-screen keyboard is determined by the VT Pro-e®
program or SIMPL Windows settings. The on-screen keyboard defaults to its largest
size.
In use, when the on-screen keyboard is moved and/or resized and then closed, it
re-opens in the same position it was in and at the same size it was when closed. This
position and size remains in memory until the touch screen is re-booted or it is re-set
by the SIMPL Windows program. After reboot, the position of the on-screen
keyboard reverts to the defaults set in the VT Pro-e or SIMPL Windows program.
The size reverts to the largest as determined by the firmware installed in the touch
screen.
Exit the on-screen keyboard by selecting by touching the red close button in the
upper right corner of the keyboard window. If the Keyboard button on the start
menu is still visible, it can be touched to exit the keyboard.
VPanel Ethernet Status Details
NOTE: VPanel Ethernet Status is not displayed unless there is a V-Panel connected
directly to the DGE-2 DM OUT ports.
The VPanel Ethernet Status section of the setup menu provides a Link Status light to
indicate an Ethernet connection and displays the current IP and MAC addresses.
Touch VPG Config to open the “V-Panel Ethernet Configuration” window, shown
in the illustration below.
“V-Panel Ethernet Configuration” Window
When DHCP OFF is selected, IP Address, IP Mask, Default Router and MAC
Address can be entered manually.
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Screen Brightness Details
NOTE: Screen Brightness is not displayed unless there is a V-Panel connected
directly to the DGE-2 DM OUT ports.
The Screen Brightness can be varied from 0 to 100. To increase the brightness, touch
Up. To decrease the brightness, touch Down.
Hard Button Feedback Details
NOTE: Hard Button Feedback is not displayed unless there is a V-Panel connected
directly to the DGE-2 DM OUT ports.
The Hard Button Feedback section of the setup menu provides visual feedback for a
hard button press. Pressing a the hard button results in the icon on the screen
illuminating in bright green.
Touch Path
NOTE: Touch Path is not displayed unless there is a V-Panel connected directly to
the DGE-2 DM OUT ports.
The Touch Path indicators show whether is data from the V-Panel is sent to the
DGE-2 via the DM connection (“Touch Over DM”) or via the LAN connection
(“Touch Over IP”).
Save & Reboot and Shutdown Details
To save any changes and reboot the touch screen, touch Save & Reboot, located in
the lower right section of the setup menu.
To turn off the touch screen, touch Shut Down, located in lower right section of the
setup menu. This is the recommended method for shutting down the touch screen.
After the touch screen has shut down, the power supply can be safely removed from
the touch screen.
Exit Details
Touch Exit to leave the setup menu and return to the project. If no project has been
loaded, the touch screen displays an error message and return to the setup menu.
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 45
Crestron DGE-2
Digital Graphics Engine
Installation
Ventilation
The DGE-2 should be used in a well-ventilated area. The venting holes should not be
obstructed under any circumstances.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications. Consider using
forced air ventilation and/or incrementing the spacing between units to reduce
overheating. Contact with thermal insulating materials should be avoided on all sides
of the unit.
Rack Mounting
The DGE-2 can be mounted in a rack or stacked with other equipment. Two “ears”
are provided with the DGE-2 so that the unit can be rack mounted. These ears must
be installed prior to mounting. Complete the following procedure to attach the ears
to the unit. The only tool required is a #1 or #2 Phillips screwdriver.
WARNING: To prevent bodily injury when mounting or servicing this unit in a
rack, observe the following guidelines:
•
When mounting this unit in a partially filled rack, load the rack from the
bottom to the top with the heaviest component at the bottom of the rack.
•
If the rack is provided with stabilizing devices, install the stabilizers before
mounting or servicing the unit in the rack.
NOTE: Observe the following guidelines when installing equipment in a rack:
•
Elevated Operating Ambient Temperature - If installed in a closed or
multi-unit rack assembly, the operating ambient temperature of the rack
environment may be greater than room ambient temperature. Therefore,
consideration should be given to installing the equipment in an environment
compatible with the maximum ambient temperature (Tma) specified by the
manufacturer.
•
Reduced Air Flow - Installation of the equipment in a rack should be such
that the amount of airflow required for safe operation of the equipment is
not compromised.
•
Mechanical Loading - Mounting of the equipment in the rack should be
such that a hazardous condition is not achieved due to uneven mechanical
loading.
•
Circuit Overloading - Consideration should be given to the connection of
the equipment to the supply circuit and the effect that overloading of the
circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings should be used
when addressing this concern.
•
Reliable Earthing - Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (e.g., use of power strips)
NOTE: If rack mounting is not required, rubber feet are provided for tabletop
mounting or stacking. Apply the feet near the corner edges on the underside of the
unit.
46 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
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Crestron DGE-2
Digital Graphics Engine
To install the ears use the following procedure:
CAUTION: To prevent equipment damage, use only the rack ears Crestron
provides for this device.
1.
There are screws that secure each side of the DGE-2 top cover. Using a #1
or #2 Phillips screwdriver, remove the three screws closest to the front
panel from one side of the unit. Refer to the diagram following step 3 for a
detailed view.
2.
Position a rack ear so that its mounting holes align with the holes vacated
by the screws in step 1.
3.
Secure the ear to the unit with three of the six #06-32 x 3/8” screws
included with the DGE-2, as shown in the following diagram.
Ear Attachment for Rack Mounting
4.
Stacking
Repeat procedure (steps 1 through 3) to attach the remaining ear to the
opposite side.
Four “feet” are provided with the DGE-2 so that if the unit is not rack mounted, the
rubber feet can provide stability when the unit is placed on a flat surface or stacked.
These feet should be attached prior to the hookup procedure. Refer to the following
illustration for placement of the feet.
Foot Placement for the DGE-2
Place feet in corners
NOTE: No more than two DGE-2 units should be stacked.
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Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 47
Crestron DGE-2
Digital Graphics Engine
Hardware Hookup
Make the necessary connections as called out in the illustration that follows this
paragraph. Refer to “Network Wiring” on page 18 before attaching the 4-position
terminal block connector. Apply power after all connections have been made.
When making connections to the DGE-2, use Crestron power supplies for Crestron
equipment.
Hardware Connections for the DGE-2 (Front View)
USB:
Computer
Console Port
Hardware Connections for the DGE-2 (Rear View)
AUDIO OUT:
Balanced / Unbalanced
Stereo Line Level Output
USB:
To Mouse, Keyboard
or USB Flash Drive
AUDIO IN:
Balanced / Unbalanced
Stereo Line Level Input
MEMORY:
MMC Compatible
Card Slot
REMOTE RESET:
From Contact Closure
Sensing Input
LAN:
10BASE-T / 100BASE-TX
Ethernet to LAN
AUDIO:
CAT5 Balanced
Stereo Input / Output
NET:
To Control
System
Ground
100-240V ~1.8A
50/60 Hz:
Main Power Input
VIDEO OUT - HDMI:
Digital Video /
Audio Output
VIDEO IN - RGB:
RGB (VGA)
Video Input
VIDEO IN - HDMI:
Digital Video / Audio
Input
TO PANEL – 24 A B G:
To V-Panel
DMNet Port
VIDEO IN Y / PB/Y / PR/C/COMP:
Analog Video Input
TO PANEL – D & M:
To V-Panel
DM CAT Input
48 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
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Crestron DGE-2
Digital Graphics Engine
NOTE: Ensure the unit is properly grounded by connecting the chassis ground lug
to an earth ground (building steel).
NOTE: To prevent overheating, do not operate this product in an area that exceeds
the environmental temperature range listed in the table of specifications.
NOTE: For wiring between the DGE and V-Panel, use DM-CBL DigitalMedia
Cable. The maximum cable length is 300 feet (91 meters).
NOTE: When repeaters are used, make sure all D and M cables are connected
before connecting DMNet.
NOTE: For audio connections, use either the RJ-45 AUDIO connector or the 5-pin
AUDIO IN and AUDIO OUT connectors but not both.
Balanced/unbalanced audio inputs and outputs are provided, utilizing five-pin
terminal block connectors. For connection details, refer to the following table and
diagrams.
Audio Connections
SIGNAL
NAME
BALANCED
AUDIO INPUT
BALANCED
AUDIO
OUTPUT
UNBALANCED
AUDIO INPUT
UNBALANCED
AUDIO
OUTPUT
+
1+
1+
1 + In
1 + Out
-
1-
1-
1 – signal return,
jumper to GND
Open
G
Shield/Ground
Shield/Ground
Ground
Common
ground
+
2+
2+
2 + In
2 + Out
-
2-
2-
2 – signal return
jumper to GND
Open
Typical Balanced/Unbalanced Outputs
Balanced
Input
1
Balanced
Output
2
+-G+-
1
2
+-G+Shield
Shield
Source 1
Source 2
+
+
Unbalanced
Input
Source 1
Source 2
Operations Guide – DOC. 6809F
1
Unbalanced
Output
2
+-G+-
+
Jumpers
1
+
Chan 2
+
Chan 1
AMP
2
+-G+-
+
Shield
+
Shield
Chan 2
AMP
+
Chan 1
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 49
Crestron DGE-2
Digital Graphics Engine
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (or device).
Finally, program checks can be performed (such as changing the device ID or
creating an IP table) to ensure proper functioning.
NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Service Providers (CSPs) only. New users must register to
obtain access to certain areas of the site (including the FTP site).
Establishing Communication
Use Crestron Toolbox for communicating with the DGE-2; refer to the Crestron
Toolbox help file for details. There is a single method of communication: TCP/IP
communication.
Ethernet Communication
DGE-2
N
LA
DG
E-2
PC Running
Crestron Toolbox
The DGE-2 connects to PC via Ethernet:
1.
Use the Device Discovery Tool (click the
icon) in Crestron Toolbox to
detect all Ethernet devices on the network and their IP configuration. The
tool is available in Toolbox version 1.15.143 or later.
2.
Click on the DGE-2 to display information about the device.
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Crestron DGE-2
Digital Graphics Engine
Programs, Projects and Firmware
Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron Web
site as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VT Pro-e help file or the Crestron Toolbox help file.
Crestron Studio /
SIMPL Windows
If a Crestron Studio (or SIMPL Windows) program is provided, it can be uploaded to
the control system using Crestron Studio (or SIMPL Windows) or Crestron Toolbox.
Crestron Studio / VT Pro-e
Upload the Crestron Studio (or VT Pro-e) file to the touch screen using Crestron
Studio (or VT Pro-e) or Crestron Toolbox.
Firmware
Check the Crestron Web site to find the latest firmware. (New users must register to
obtain access to certain areas of the site, including the FTP site.)
Upgrade DGE-2 firmware via Crestron Toolbox.
1.
Establish communication with the DGE-2 and display the “System Info”
window.
2.
Select Functions | Firmware… to upgrade the DGE-2 firmware.
NOTE: Use an Ethernet connection for loading programs, projects or firmware.
Program Checks
Actions that can be performed on the DGE-2 vary depending on whether it is
connected via Cresnet or Ethernet.
Cresnet Connections
For Cresnet connections, using Crestron Toolbox, display the network device tree
(Tools | Network Device Tree View) to show all network devices connected to the
control system. Right-click on the DGE-2 to display actions that can be performed
on the DGE-2.
Ethernet Connections
For Ethernet connections, using Crestron Toolbox, display the “System Info window
(Tools | System Info) and select the Functions menu to display actions that can be
performed on the DGE-2.
Be sure to use Crestron Toolbox to create the DGE-2 IP table.
1.
Select Functions | IP Table Setup.
2.
Add, modify or delete entries in the IP table. The DGE-2 can have only one
IP table entry.
3.
A defined IP table can be saved to a file or sent to the device.
Edit the control system’s IP table to include an entry for the DGE-2. The entry
should list the DGE-2’s IP ID (specified on the DGE-2’s IP table) and the internal
gateway IP address 127.0.0.1.
Restore
The restore console command restores the DGE-2 to its original factory default
settings and also restores the original version of the firmware.
NOTE: Use of the restore console command requires all service packs to be
re-installed as well.
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Digital Graphics Engine
Operation – Security Infrastructure
Since the DGE-2 does not use a traditional hard drive but rather an image that is
restored every time the touch screen is rebooted, any virus infection is cleared
immediately after a reboot. However, using the currently available tools and
techniques, Crestron has provided an infrastructure that protects against possible
virus infections.
1.
Executables/Scripts brought in on external media
The implementation of the DGE-2 series has restrictions on starting any
application or script. The only applications that can be started are those allowed
by Crestron and these can only be started from the Crestron project.
2.
Downloaded Program/Script
The browser is customized in such a way that files cannot be downloaded. The
only files the browser can open are the files it has plug-ins for, such as PDF, etc.
The user cannot change the options, as this window has been disabled.
3.
Browser Hijack and Browser vulnerability
Crestron has patched all currently known hijacks and vulnerabilities. Future
updates can be downloaded from the Crestron Web site.
4.
Email Viruses
There is no e-mail client installed on the DGE-2, so email-based viruses cannot
be executed.
5.
Viruses that attack Web/FTP servers
The DGE-2 does not run a Web or FTP server and is therefore not listening to
port 21 or 80. The only ports the system listens to are the ports registered to
Crestron.
6.
Virus from other machines on the network
Since drives on the DGE-2 can be shared on the network, it is possible that a
virus can write itself to files/folders on these shares. Our recommendation
therefore is to share as “Read-Only”, so that viruses cannot attach themselves to
files on the DGE-2.
7.
ActiveX and Java
The DGE-2 has ActiveX disabled and has no Java Virtual Machine installed.
These applets cannot run on the DGE-2.
NOTE: While browsing the Internet with the DGE-2, clicking on a link may cause a
message box titled “Restrictions” to appear that contains the text “This operation has
been cancelled due to restrictions in effect on this computer. Please contact the
system administrator.” If this message appears, checking Enable
Pop-ups in the “Embedded Apps” window (refer to “Embed Apps (Embedded
Applications)” which starts on page 35) may correct this error. Other restrictions
may also cause this error, so this may not prevent all occurrences.
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Crestron DGE-2
Digital Graphics Engine
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DGE-2 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touch screen
does not function.
Touch screen is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
24.)
Incorrect network wiring.
Touch the screen to remove
any message and verify
correct wiring to all
connectors.
Touch screen Cresnet
ID is not set to match
the Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch
screen is properly set to
match the Net ID in the
SIMPL program.
Touch screen Cresnet
ID is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Screen brightness is
improperly set.
Adjust screen brightness from
the Video Setup” menu.
(Refer to “Video Setup” which
starts on page 29.)
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
24.)
Touch screen is
not responding.
Touch screen
display is dark.
Unexpected
response from the
touch screen.
(Continued on following page)
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Crestron DGE-2
Digital Graphics Engine
DGE-2 Troubleshooting (Continued)
TROUBLE
Video window
on touch screen
has no display.
Communications
via the LAN port
is not
functioning.
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Improper video
connection.
Verify proper connections on
the touch screen.
Incorrect video cable
used.
Verify that the correct video
cable is being used.
Incorrect video format
selection.
Select the proper video input
configuration in the touch
screen configuration setup
menu. (Refer to “Video” which
starts on page 29.)
Incorrect VT Pro-e
project file loaded.
Make sure that video window
object resides in project,
re-compile and reload.
Improper Ethernet
connection (IEC).
Verify proper connection at
touch screen LAN port.
Incorrect touch screen
selected in SIMPL
Windows.
Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Cresnet)”.
Another device set to
the same IP address.
Obtain new touch screen static
IP address.
Possible bad port on the
hub.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touch screen to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
NOTE: For more advanced diagnostics, use the DM tool in Crestron Toolbox.
Check Network Wiring
Use the Right Wire
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. The EIG connector on the DM
switcher is used to bring in external power. Additional power is rarely required as
switchers provide enough power for most typical configurations. Please use the
DMNet Power Calculator to help calculate how much power is needed for the
system (www.crestron.com/calculators).
CAUTION: If a DM Switcher or other DM device supplying power is connected to
the DGE-2, the wire to the 24 pin between the DM device and the DGE-2 must be
disconnected. The wires to the A, B and G pins must remain connected.
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Crestron DGE-2
Digital Graphics Engine
Refer to the following table for maximum cable lengths using various cables.
Maximum DM CAT Cable Length
Cable Type:
DM-CBL DigitalMedia Cable
Resolution:
Maximum length without,
between, before or after
repeater
Maximum total
length using
one repeater
720p
150 ft (45 m)
300 ft (91 m)
800 x 600 @ 60 Hz (V12)
150 ft (45 m)
300 ft (91 m)
1024 x 768 @ 60 Hz
150 ft (45 m)
300 ft (91 m)
1280 x 768 @ 60 Hz (V15)
150 ft (45 m)
300 ft (91 m)
1080p60
150 ft (45 m)
300 ft (91 m)
1280 x 1024 @ 60 Hz
150 ft (45 m)
300 ft (91 m)
1920 x 1200 @ 60 Hz
150 ft (45 m)
300 ft (91 m)
1600 x 1200 @ 60 Hz
125 ft (38 m)
250 ft (76 m)
NOTE: A DM 8G+ transmitter is required when used with a V24R-C touch screen
display, supporting a maximum cable length of 330 feet (100 meters). No repeaters
are necessary when used with a V24R-C.
NOTE: 1080p60 is the most common resolution used in residential installations.
NOTE: All Crestron certified DMNet wiring must consist of two twisted pairs. One
twisted pair is the 24 and G pair and the other twisted pair is the Y and Z pair.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide (www.crestron.com/manuals)
Crestron DigitalMedia Design Guide (www.crestron.com/dmresources)
Crestron e-Control Reference Guide (www.crestron.com/manuals)
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 55
Digital Graphics Engine
Crestron DGE-2
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site
(www.crestron.com/offices) for assistance within a particular geographic region.
To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (www.crestron.com/onlinehelp). First-time users must establish a
user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the DGE-2, additional information may be made available as manual updates. These
updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
56 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
Digital Graphics Engine
Return and Warranty Policies
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange or service without prior authorization from
Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer.
Only authorized Crestron dealers may contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number and return address.
2.
Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron, 6
Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked on
the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be
subject to refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15%
restocking fee plus shipping costs on any products returned with an RMA.
3.
Return freight charges following repair of items under warranty shall be paid by Crestron,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
Crestron software, including without limitation, product development software and product operating system software is licensed
to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive, non-transferable license pursuant to a
separate end-user license agreement. The terms of this end user license agreement can be found on the Crestron Web site at
www.crestron.com/legal/software_license_agreement.
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 57
Digital Graphics Engine
Crestron DGE-2
Microsoft® Windows XP® Embedded End User License Agreement
•
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You have acquired a device (“DEVICE”) that includes software licensed by Crestron Electronics from Microsoft Licensing
Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials,
and “online” or electronic documentation (“SOFTWARE”), are protected by international intellectual property laws and
treaties. The SOFTWARE is licensed, not sold. All rights reserved.
IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR
COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT CRESTRON ELECTRONICS FOR INSTRUCTIONS ON
RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE OF THE SOFTWARE, INCLUDING BUT
NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR
RATIFICATION OF ANY PREVIOUS CONSENT).
GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:
o
You may use the SOFTWARE only on the DEVICE.
o
NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. CRESTRON ELECTRONICS
HAS INDEPENDENTLY DETERMINED HOW TO USE THE SOFTWARE IN THE DEVICE, AND MS HAS
RELIED UPON CRESTRON ELECTRONICS TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT
THE SOFTWARE IS SUITABLE FOR SUCH USE.
o
NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE IS PROVIDED “AS IS” AND WITH ALL
FAULTS. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND
EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY
AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST
INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE DEVICE OR THE
SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON, MS.
o
No Liability for Certain Damages. EXCEPT AS PROBHIBITED BY LAW, MS SHALL HAVE NO
LIABILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING
FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO
EVEN SHALL MS BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY
DOLLARS (U.S. $250.00).
o
Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer,
decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
o
SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS. You may permanently transfer rights
under this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this
EULA. If the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.
o
EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You
agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S.
Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other
governments. For additional information, see www.microsoft.com/exporting.
Limited Use of Particular SOFTWARE Services. Provided that the DEVICE continues to comply with the terms of the
“Restricted Functionality” paragraph below, without limiting the number of computers or other electronic devices that might
connect to the DEVICE to access or utilize other software or SOFTWARE services on the DEVICE, you may permit a
maximum of ten (10) computers or other electronic devices to connect to the DEVICE to utilize the services of the
SOFTWARE for (a) file and print services, (b) Internet information services, and/or (c) remote access (including connection
sharing). The ten (10) connections maximum includes any indirect connections made through “multiplexing” or other
software or hardware which pools or aggregates connections.
If you use the DEVICE to access or utilize the services or functionality of Microsoft Windows Server products (such as
Microsoft Windows NT Server 4.0 (all editions) or Microsoft Windows 2000 Server (all editions)), or use the DEVICE to
permit workstation or computing devices to access or utilize the services or functionality of Microsoft Windows Server
products, you may be required to obtain a Client Access License for the DEVICE and/or each such workstation or
computing device. Please refer to the End-User License Agreement for your Microsoft Windows Server product for
additional information.
Restricted Deployment. The SOFTWARE is not designed or intended for use or resale in hazardous environments
requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems,
air traffic control, or other devices or systems in which a malfunction of the SOFTWARE would result in foreseeable risk of
injury or death to the operator of the device or system, or to others.
Restricted Functionality. You are licensed to use the SOFTWARE to provide only the limited functionality (specific tasks
or processes) for which the DEVICE has been designed and marketed by Crestron. This license specifically prohibits any
other use of the SOFTWARE, or inclusion of additional software programs or functions, on the DEVICE. Subject to the
terms of the “Limited Use of Particular Services” paragraph above, you may use the SOFTWARE on the DEVICE to
interact with other computers or electronic devices.
58 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2
Operations Guide – DOC. 6809F
Crestron DGE-2
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Digital Graphics Engine
Maximum Number of Processors. The SOFTWARE may not be used by more than two (2) processors at any one time on
the DEVICE.
Remote Boot Feature. Your DEVICE may be enabled with a Remote Boot feature which includes Remote Boot Installation
Services tool. You may use the Remote Boot Installation Services tool only to deploy the SOFTWARE to one or more
DEVICEs on which you are licensed to run the SOFTWARE (i.e., DEVICEs to which the appropriate Certificate of
Authenticity is affixed). Please refer to the DEVICE documentation, if provided with your DEVICE, or contact Crestron for
additional information.
Security Updates. Content providers are using the digital rights management technology (“Microsoft DRM”) contained in
this SOFTWARE to protect the integrity of their content (“Secure Content”) so that their intellectual property, including
copyright, in such content is not misappropriated. Owners of such Secure Content (“Secure Content Owners”) may, from
time to time, request MS, Microsoft Corporation, or their subsidiaries to provide security related updates to the Microsoft
DRM components of the SOFTWARE (“Security Updates”) that may affect your ability to copy, display, and/or play Secure
Content through Microsoft software or third-party applications that utilize Microsoft DRM. You therefore agree that, if you
elect to download a license from the Internet, which enables our use of Secure Content, MS, Microsoft Corporation, or their
subsidiaries may, in conjunction with such license, also download onto your DEVICE such Security Updates that a Secure
Content Owner has requested that MS, Microsoft Corporation, or their subsidiaries distribute. MS, Microsoft Corporation, or
their subsidiaries will not retrieve any personally identifiable information, or any other information, from your DEVICE by
downloading such Security Updates.
Consent to Use of Data. You agree that MS, Microsoft Corporation, and their affiliates may collect and use technical
information gathered in any manner as part of product support services related to the SOFTWARE. MS, Microsoft
Corporation, and their affiliates may use this information solely to improve their products or to provide customized services
or technologies to you. MS, Microsoft Corporation, and their affiliates may disclose this information to others, but not in a
form that personally identifies you.
Internet Gaming/Update Features. If the SOFTWARE provides, and you choose to utilize, the Internet gaming or update
features within the SOFTWARE, it is necessary to use certain computer system, hardware, and software information to
implement the features. By using these features, you explicitly authorize MS, Microsoft Corporation, and/or their designated
agent to use this information solely to improve their products or to provide customized services or technologies to you. MS
or Microsoft Corporation may disclose this information to others, but not in a form that personally identifies you.
Internet –Based Services Components. The SOFTWARE may contain components that enable and facilitate the use of
certain Internet-based services. You acknowledge and agree that MS, Microsoft Corporation, or their affiliates may
automatically check the version of This
the SOFTWARE
and/or its components
page is intentionally
left blank. that you are utilizing and may provide upgrades
or supplements to the SOFTWARE that may be automatically downloaded to your Device.
Links to Third-Party Sites. The SOFTWARE may provide you with the ability to link to third-party sites through the use
of the SOFTWARE. The third-party sites are not under the control of MS, Microsoft Corporation, or their affiliates. Neither
MS nor Microsoft Corporation nor their affiliates are responsible for (i) the contents of any third-party sites, any links
contained in third-party sites, or any changes or updates to third-party sites, or (ii) webcasting or any other form of
transmission received from any third-party sites. If the SOFTWARE provides links to third-party sites, those links are
provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third-party site
by MS, Microsoft Corporation, or their affiliates.
Additional Software/Services. The SOFTWARE may permit Crestron, MS, Microsoft Corporation, or their affiliates to
provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services
components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE (“Supplemental
Components”).
o
If Crestron provides or makes available to you Supplemental Components and no other EULA terms are provided
along with the Supplemental Components, then the terms of this EULA shall apply.
o
If MS, Microsoft Corporation, or their affiliates make available Supplemental Components, and no other EULA
terms are provided, then the terms of this EULA shall apply, except that the MS, Microsoft Corporation, or affiliate
entity providing the Supplemental Components(s) shall be the licensor of the Supplemental Component(s).
Crestron, MS, Microsoft Corporation, and their affiliates reserve the right to discontinue any Internet-based
services provided to you or made available to you through the use of the SOFTWARE.
This EULA does not grant you any rights to use the Windows Media Format Software Development Kit (“WMFSDK”)
components contained in the SOFTWARE to develop a software application that uses Windows Media technology. If you wish
to use the WMFSDK to develop such an application, visit http://msdn.Microsoft.com/workshop/imedia/windowsmedia/sdk/
wmsdk.asp, accept a separate license for the WMFSDK, download the appropriate WMFSDK, and install it on your system.
Operations Guide – DOC. 6809F
Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 • 59
Crestron Electronics, Inc.
15 Volvo Drive Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: 201.767.7576
www.crestron.com
Operations Guide – DOC. 6809F
(2024099)
05.13
Specifications subject to
change without notice.
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