EDNord - QMS 1725E Laserprinter Brugsanvisning

EDNord - QMS 1725E Laserprinter Brugsanvisning
QMS 1725E
Print System
Operation
®
1800386-001B
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Trademarks
The following are trademarks or registered trademarks of their respective owners.
Other product names mentioned in this manual may also be trademarks or registered
trademarks of their respective owners. Registered trademarks are registered in the
United States Patent and Trademark Office; some trademarks may also be registered in
other countries. QMS and the QMS logo are registered trademarks of QMS, Inc., and
Crown, the Crown seal, and PS Executive Series are trademarks of QMS, Inc.
PostScript is a trademark of Adobe Systems Incorporated for a page description
language and may be registered in certain jurisdictions. Throughout this manual,
“PostScript Level 2” is used to refer to a set of capabilities defined by Adobe Systems
for its PostScript Level 2 page description language. These capabilities, among others,
are implemented in this product through a QMS-developed emulation that is compatible
with Adobe's PostScript Level 2 language. Adobe/Adobe Systems Incorporated. 3Com,
3+Open/3Com Corporation. Aldus, Aldus PageMaker, Aldus FreeHand/Aldus
Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/
Apple Computer, Inc. VINES/Banyan. CompuServe /H & R Block. DEC, DECnet, VMS/
Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc. Hewlett-Packard,
HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, Token-Ring/International
Business Machines Corporation. Intel/Intel Corporation. Microsoft, MS-DOS/Microsoft
Corporation. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun
Microsystems, Inc. UNIX/UNIX Systems Laboratories.
Proprietary Statement
The digitally encoded software included with your QMS 1725E Print System is
Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be
reproduced, modified, displayed, transferred, or copied in any form or in any manner or
on any media, in whole or in part, without the express written permission of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1995 by QMS, Inc., One Magnum Pass, Mobile, AL
36618. All Rights Reserved. This manual may not be copied in whole or in part, nor
transferred to any other media or language, without the express written permission of
QMS, Inc.
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Contents
1
Introduction
Introduction ................................................................................... 1-2
About This Guide .......................................................................... 1-2
Typographic Conventions 1-3
2
Consumables
Introduction ................................................................................... 2-2
Preventing Media Jams ............................................................... 2-2
About Paper .................................................................................. 2-3
Paper Sizes 2-3
Paper Storage 2-4
Paper Feeding .............................................................................. 2-5
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Face-up Output Bin ..................................................................... 2-6
Manual Feed ................................................................................. 2-7
Printing Transparencies ............................................................. 2-8
Printing Labels ............................................................................. 2-9
Printing Envelopes ...................................................................... 2-9
Formatting Data for Envelopes 2-10
Printing a Single Envelope 2-10
The Optional Envelope Cassette 2-11
Using Toner Cartridges ............................................................. 2-11
When to Replace the Toner Cartridge 2-11
Handling the Toner Cartridge 2-12
Installing the Toner Cartridge .................................................. 2-13
3
Advanced Printing Features
Introduction................................................................................... 3-2
High-Resolution Printing ............................................................ 3-2
High-Resolution Printing and Duplexing 3-2
Cassette Chaining ....................................................................... 3-3
Collating Output .......................................................................... 3-4
Working with Status Pages ........................................................ 3-5
Identifying a Status Page Type 3-5
Printing a Status Page 3-6
Cancelling/Ending Print Jobs ..................................................... 3-6
Cancelling a Print Job 3-7
Ending a Print Job 3-8
4
Printer Care
Introduction................................................................................... 4-2
Handling the Printer .................................................................... 4-2
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Keeping the Printer Clean ........................................................... 4-3
Cleaning the Anti-Static Teeth 4-3
Cleaning the Transfer-Guide Lock-Tray and Strip 4-5
Cleaning the Media-Feed-Guide Area 4-6
5
Print Quality
Introduction ................................................................................... 5-2
About Print Density ...................................................................... 5-2
About Gamma Correction ........................................................... 5-3
Changing Print Resolution .......................................................... 5-4
Setting Default Resolution 5-5
6
Troubleshooting Printer
Problems
Introduction ................................................................................... 6-2
Status Messages .......................................................................... 6-2
Service Messages 6-4
HP-GL and PCL Error Codes 6-5
PostScript Errors ......................................................................... 6-5
Printer Problem Checklist ........................................................... 6-6
Media Jams ................................................................................... 6-8
Locations 6-8
Clearing an Input Bin Media Jam 6-9
Clearing an Image-Transfer Area Media Jam 6-11
Clearing a Fuser Assembly Area Media Jam 6-12
Clearing an Output Bin Media Jam 6-14
Clearing a Duplexer Media Jam 6-15
Problem Descriptions ................................................................6-16
Paper Jam Message Stays On 6-16
Data Indicator Stays Lit 6-16
No Advanced Status Page 6-17
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No Start-up Page 6-17
Printer Resets 6-17
Blank Pages 6-18
Not All Pages Print 6-18
Printer Will Not Duplex 6-19
Print Quality Problems .............................................................. 6-19
Printer Will Not Print 600 dpi 6-20
Image Defects ............................................................................ 6-20
White or Light Lines 6-20
Light Image (Entire Page) 6-20
Dark Image (Entire Page) 6-21
Stain Along the Edge of the Page 6-21
Stains on the Back of the Page 6-21
Image Easily Smears when Rubbed 6-21
Placing a Service Call ............................................................... 6-22
A
QMS Customer Support
Sources of Support .....................................................................A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Technical Assurance (CTA) A-4
QMS National Service A-5
QMS World-wide Offices .............................................................A-6
Index
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1
Introduction
In This Chapter . . .
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About this guide
Typographic conventions
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Introduction
Introduction
This guide will lead you through procedures for installing consumables such as media and toner cartridges. You’ll also find information
on advanced printing features, printer care, print quality, and a troubleshooting section in case something goes wrong. Use this guide in
conjunction with your other QMS 1725E Print System documentation.
This chapter gives you a brief overview of this manual.
About This Guide
The information in this manual is divided into the following sections:
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Chapter 1—Introduction
Provides an overview of this guide.
Chapter 2—Consumables
Describes the paper stocks best suited for your printer; how to
load paper, labels, transparencies, envelopes; and how to
replace the toner cartridge.
Chapter 3—Advanced Printing Features
Explains how to print duplex, chain cassettes, collate output, print
a status page, cancel a print job, and end a print job.
Chapter 4—Printer Care
Describes how to handle and clean the printer.
Chapter 5—Print Quality
Gives information on how to improve print quality through adjustments of print density, gamma correction and printer resolution.
Chapter 6—Troubleshooting
Provides media jam prevention tips, explains how to locate and
clear media jams, lists printer status messages, outlines printer
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QMS 1725E Print System Operation
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About This
Guide
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and print quality problems and solutions, and describes how to
place a service call.
Appendix A—QMS Customer Support
Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the
QMS Bulletin Board, CompuServe, the Internet, and Q-FAX.
Typographic Conventions
The following typographic conventions are used throughout this manual:
»
Mixed-Case
Courier
Text you type, and messages and information
displayed on the screen
Mixed-Case
Italic
Courier
Variable text you type; replace the italicized word(s)
with information specific to your printer or computer
UPPERCASE
COURIER
Information displayed in the printer message
window
lowercase
bold
PostScript operators and DOS commands
lowercase
italic
Variable information in text and PostScript variables
UPPERCASE
File and utility names
↵
Press the Enter key (PC) or Return key (Macintosh)
^
Press and hold down the Ctrl key (PC)
Note: Notes contain tips, extra information, or important information that
deserves emphasis or reiteration.
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Caution: Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
Introduction
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1-3
About This
Guide
M
WA RNING! Warnings indicate the possibility of personal injury if a specific
procedure is not performed exactly as described in the manual.
ACHTUNG!
Bitte halten Sie sich exakt an die im Handbuch beschriebene
Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.
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QMS 1725E Print System Operation
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2
Consumables
In This Chapter . . .
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Preventing media jams
About paper
Loading paper, transparencies, labels, and envelopes
Toner cartridges
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Introduction
Introduction
This chapter covers basic printer operation using various kinds of
paper and print media; loading paper, transparencies, labels, and
envelopes; and toner cartridge handling and replacement.
Preventing Media Jams
There are several things you can do to reduce the occurrence of
media jams.
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Your paper, labels, and overhead transparencies must meet the
guidelines set for the printer. See appendix B, “Technical Specifications,” in your Reference guide.
If you have problems with double feeding, remove the media from
the cassette or input bin and fan the edges. The sheets may be
sticking together. However, do not fan transparencies since this
causes static electricity.
Print media must be stored away from moisture and humidity.
Many manufacturers place an arrow on the end of the wrapper
that indicates which side of the media should be used for printing.
If you have problems and cannot determine which side of the
paper should be printed, remove the paper from the cassette,
rotate the stack a half-turn, turn the stack over, and then place it
back in the cassette.
If none of the above relieves media jamming, notify your vendor.
QMS 1725E Print Sytem Operation
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About Paper
About Paper
Your print quality depends in large part on the quality of the paper.
You can get sharper contrast on printed pages by using special laser
printer paper, which is available from a variety of paper manufacturers. This paper is thicker, smoother, and whiter than copier paper and
gives your page a more professional appearance.
The printer accommodates paper from 16 to 24 pounds (60 to 90 g/
m2) with cassette feed and 16 to 36 pounds (60 to 135 g/m 2) with
manual feed. Conventional copier paper is adequate for most applications. Copier paper has a smooth, clean surface, controlled electrical
properties, and heat stability. This assures good image transfer without excessive curling of the paper.
You can use special paper, such as bond paper, often used for stationery, for special applications. However, textured paper may result in
uneven toner placement and print quality may vary. You may want to
do a test run before printing a large quantity. Colored paper may also
be used, but not paper with a colored coating applied. Appendix B,
“Technical Specifications,” in your Reference guide contains additional paper specifications.
Paper Sizes
Your printer supports four different paper sizes. It automatically
detects which size paper cassette is installed and judges the paper
size accordingly; letter-size paper in a legal-size cassette does not
work. Be sure to match the paper size to the appropriate paper cassette. You may purchase additional paper cassettes from your QMS
vendor.
Consumables
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2-3
About Paper
The table that follows gives exact paper sizes your printer supports as
well as the imageable area. This imageable area is smaller than the
size of the paper.
»
Note: Imageable areas are not centered on their respective pages and may
vary plus or minus 1/16" (1.6 mm). This can be adjusted from the control
panel in the Administration/Engine/Image Alignment menu.
Type
Size
Imageable Area
Letter
8.50" x 11.00"
(215.90 x 279.40mm)
8.20" x 10.66"
(208.28 x 270.76mm)
Legal
8.50" x 14.00"
(215.90 x 355.60mm)
8.20" x 13.66"
(208.28 x 346.96mm)
Executive
7.25" x 10.50"
(184.15 x 266.70mm)
6.95" x 10.16"
(176.53 x 258.06mm)
A4
8.27" x 11.69"
(210.00 x 297.00mm)
7.97" x 11.36"
(202.50 x 288.50mm)
Paper Storage
How you store paper can make a big difference in print quality and
printer operation. Improperly stored paper increases the chance of
paper jams during printing and can drastically affect the appearance
of your printed pages. Keep paper in good condition by storing it
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In its wrapper
On a flat surface
In a closed cabinet
In a cool, dry area
Do not leave paper unwrapped or in a place where heat and humidity
can damage it.
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QMS 1725E Print Sytem Operation
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Paper Feeding
Paper Feeding
There are two ways of feeding paper through your printer:
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Cassette feed (automatically)
Manual feed (by hand)
Cassette feed automatically pulls paper from one of the cassettes at
the front of the printer. The cassettes handle paper as light as 16
pounds (60 g/m2) or as heavy as 24 pounds (90 g/m 2), and the maximum loading depth is 1.97 inches (50 mm).
Use the following instructions to install a cassette:
1
Fill the cassettes with paper.
If you’re using
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Letterhead and printing simplex (single sided), be sure to
place the paper face up, top edge inserted first.
Letterhead and printing duplex (double sided), place the
paper face down, bottom edge inserted first.
Letterhead and printing combination simplex and duplex jobs,
refer to the Letterhead option in the Engine submenu covered
in chapter 4, “Printer Configuration,” of your Reference guide.
Label
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Note: The cassette label indicates which size paper to use. When inserted in
the printer, each cassette sets off a series of internal switches which the
printer reads to determine page size. Use only the size paper marked on the
cassette's label for cassette feed.
Consumables
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2-5
Face-up
Output Bin
2
Place the covers on the cassettes.
3
Slide the filled cassettes into the proper openings in the
front of the printer.
Face-up Output Bin
After being printed, paper normally stacks face down in the recessed
area on the top of the printer. The face-down output bin holds up to
500 sheets of paper. For face-up output, you must attach the face-up
output bin to the rear of the printer and configure the printer to access
this bin. This output bin holds up to 50 sheets of paper. Use the following instructions to attach the face-up output bin:
1
Insert the two end tabs of the face-up output bin into the slot
on the back of the printer.
2
Allow the extended part of the bin to lean back into its normal position.
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Manual Feed
Manual Feed
Manual feed is the method of feeding media by hand. You can use the
manual feed slot with the adjustable feed guide on top of the paper
cassettes for a single manual-feed job. Single-sheet manual feed
makes it possible to feed individual sheets of paper or other material
(such as envelopes, label stock, and transparencies) into your printer.
Paper weight can range from 16 to 36 pounds (60 to 135 g/m 2).
Envelopes can be fed from the manual feed slot of the upper cassette
or with the optional envelope feeder (see chapter 6, “Printer Options,”
in the Reference guide for more information). Cut sheets, labels, and
transparencies can be fed from the manual feed slot of either cassette.
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Note: Use the face-up output bin (described in the previous section) when
printing heavy-weight stock and envelopes. Using this bin bypasses some
internal printer rollers and results in less curl. It is used often with manual
feed.
Specify the size of the media to be manually fed in the Operator Control/Manual Feed Size menu option. The printer remains in manual
feed mode after pulling a sheet from the manual feed slot. Manual
feed is very useful for
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Odd-sized paper (cut sheets)
Transparencies
Heavy-weight labels and envelopes
Use the following instructions to feed media by hand.
Consumables
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2-7
Printing
Transparencies
1
After selecting manual feed in the Operator Control menu,
adjust the manual feed guides on the upper or lower paper
cassette to match the width of media you are using.
Manual feed guide
(left)
Manual feed guide
(right)
2
Insert the media along the guides as far as it goes.
The media is automatically fed into the printer, and the printed
media is forwarded to the selected output bin.
Printing Transparencies
You can also print transparencies for overhead projectors. Use only
transparencies recommended for laser printers, such as Canon brand
type D and 3M type PP2500. Always use manual feed from either the
upper or lower paper cassette, and the face-up output bin at the back
of the printer. Remove each transparency from the face-up bin after
printing to avoid jams. Transparencies must withstand temperatures
up to 356° F (180° C). Other specifications on overhead transparencies are
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Thickness: 0.111 to 0.113 mm (4.37 to 4.45 mils)
Cutting Dimension Tolerance: +/-0.7 mm (0.031")
Cutting Angle: 90° (+/- 0.2°)
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Printing Labels
Transparencies are especially sensitive to a dirty paper path. If there
are shadows either on the top or the bottom of the sheets, see chapter 4, “Printer Care,” of this manual for instructions on how to clean
the media path.
Printing Labels
Adhesive label stock has pressure-sensitive (peel and stick) adhesive
backing. The procedure for feeding labels is almost the same as for
regular paper; however, you must use the face-up output bin.
Recommended labels have the following specifications:
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Type: Use only labels recommended for laser printers, such
as Avery 5260. Adhesive label stock should have pressuresensitive (peel-and-stick) adhesive backing.
Weight: The printer supports 17-34 lb (64-128 g/m2) labels
when using manual feed.
Note: Label data should be formatted within your application. Try printing
your data on a plain sheet of paper first to check placement. This reduces
the number of label sheets you use.
Printing Envelopes
Envelopes may be printed in two ways:
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From the manual feed slot on the upper cassette (single envelopes)
From the optional envelope tray (up to 100 envelopes)
Non-standard-size envelopes are acceptable using manual feed as
long as they fall into the following size ranges:
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Minimum size: 3.5" x 7" (86 mm x 178 mm)
Maximum size: 7.4" x 10.5" (188 mm x 267 mm)
Consumables
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2-9
Printing
Envelopes
Formatting Data for Envelopes
Your printer receives the necessary instructions to print on envelopes
from your software. Read the printing section of your application manual to find out how your software supports envelope printing. The
printer should be in landscape mode for most applications. Usually,
this is accomplished through the application.
When formatting data for envelopes, leave a 0.6" (15 mm) margin
from the edges of the envelope. Print on only one side. Remember,
some parts of an envelope consist of three layers of paper the front,
back, and flap. Print in these layered regions may be faded.
Printing a Single Envelope
Adjust the manual feed guides on top of the cassette to the correct
size of the envelope. Insert a single envelope into the manual feed
slot as shown in the following illustration, with the face up and the flap
side toward the left manual feed guide.
Manual feed guides
Because envelopes pass through heated rollers, the gummed area
on the flap may seal. Open the flap immediately after it passes
through the printer, before the seal cools. You may then reseal in the
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Using Toner
Cartridges
normal manner. The use of envelopes with emulsion-based glue
avoids this problem.
»
Note: Before printing envelopes, disable the duplexer if it is installed and
check the manual feed guides to make sure they’re not too tight and
buckling the envelopes. Also, make sure envelope size and type meet
specifications listed in appendix B, “Technical Specifications,” of your
Reference
guide. If envelopes curl excessively, use the face-up output bin at
the rear of the printer.
The Optional Envelope Cassette
To load up to 100 envelopes at a time, use the optional envelope cassette. Instructions for installation and use are in chapter 6, “Printer
Options,” in your Reference guide. See your QMS vendor for more
information on the optional envelope cassette.
Using Toner Cartridges
Quality printing requires uniform toner application and a clean paper
path. This chapter explains basic maintenance to keep your printer
running smoothly. It includes installing a toner cartridge, cleaning
printer parts, and general printer care.
When to Replace the Toner Cartridge
The toner cartridge lasts for approximately 8,000 prints at 5% coverage. (For example, a one-page letter with no graphics.) When the cartridge toner supply runs low, the printer message TONER OUT
displays. Usually, parts of the page print lighter. It is your option
whether or not to continue printing when the engine senses it is out of
toner.
When toner is low, it is sometimes helpful to take the cartridge out of
the printer and redistribute the toner. This is done by gently rocking
the cartridge side to side. Then reinstall the cartridge. If the TONER
OUT message remains in the display panel after redistributing toner,
Consumables
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2-11
Using Toner
Cartridges
the cartridge must be replaced.
Handling the Toner Cartridge
The cartridge contains the toner and laser-sensitive drum needed to
operate the laser printer. The cartridge
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Is sensitive to light; do not expose it to direct sunlight after opening
Should be installed immediately after opening
Should be kept level for storage; do not stand or store the cartridge on its end
Contains a magnet; keep the cartridge away from CRTs, disk
drives, and floppy disks since damage may occur to stored data
Additional toner cartridges may be purchased from your QMS vendor.
Toner specifications are in appendix B, “Technical Specifications,” of
your Reference manual.
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Installing the
Toner Cartridge
Installing the Toner Cartridge
The toner cartridge contains the toner and laser-sensitive drum
needed to operate the laser printer.
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CA UTION : The toner cartridge is sensitive to direct sunlight. Do not remove
the cartridge from its protective bag until you are ready for installation.
1
Open the printer top cover.
2
Hold the new cartridge with both hands and gently rock it
from side to side.
This distributes toner inside the cartridge and helps assure quality printing.
3
Gently push the cartridge into the printer until it fits firmly.
4
Grasp the tab protruding from the left side of the cartridge
and flex it to break it loose.
Consumables
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2-13
Installing the
Toner Cartridge
5
Pull the tab straight out. Pull the attached 22 inches (55 cm)
of tape completely out of the cartridge. Discard the tab and
tape.
6
Close the printer top cover.
The toner cartridge is now ready for use.
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QMS 1725E Print Sytem Operation
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3
Advanced
Printing Features
In This Chapter . . .
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High-resolution printing
Chaining cassettes
Collating output
Working with status pages
Cancelling a print job
Ending a print job
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Introduction
Introduction
This chapter describes changing print resolution, using high-resolution while duplexing, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job.
High-Resolution Printing
The QMS 1725E Print System supports two print resolutions: 300 and
600 dpi (dots per inch). Printing at 300 dpi, your printer requires less
processing time compared to 600 dpi, since it has fewer dots per inch
to map, therefore reducing the time it takes to print. Printing at 300 dpi
also reduces the amount of toner used compared to pages printed at
600 dpi. For pages that contain great detail, such as graphics with
multiple levels of shading, or for documents requiring the best possible character detail, you should set your printer to 600 dpi resolution.
Your QMS 1725E Print System comes from the factory with 8 MB
(megabytes) of memory, more than enough to handle both 300 or 600
dpi during simplex printing.
You can set the default resolution of your printer through the Administration/Engine/Def Resolution menu.
Menu
Administration/Engine/Def Resolution
Choices
300 dpi—300x300 dpi resolution.
600 dpi—600x600 dpi resolution.
Default
600 dpi
High-Resolution Printing and Duplexing
If you purchased a printer with the duplex option installed, you may
print on any of the media sizes at 300x300 dpi. However, printing
duplex at 600x600 dpi will require additional memory. The following
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Cassette
Chaining
table lists the minimum amount of memory necessary for each resolution/media size combination:
Media
Minimum RAM (in MB)
300x300 dpi
Simplex
Duplex
600x600 dpi
Simplex
Duplex
Letter
4 MB
6 MB
8 MB
12 MB
Legal
4 MB
6 MB
8 MB
16 MB
Executive
4 MB
6 MB
8 MB
12 MB
A4
4 MB
6 MB
8 MB
12 MB
Cassette Chaining
This printer has two cassettes (also known as trays or input bins) for a
total media capacity of approximately 1000 sheets before a reload is
necessary. You may choose to have the printer automatically draw
from the alternate cassette when the current cassette empties. There
are three ways to do this:
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Your application may include a specific procedure for using a
dual-cassette printer. Check your documentation.
The PS Executive Series Utilities offer a menu-driven program for
paper tray selection in the paper source section. If you have this
program installed, you can use it to help you configure the
printer's paper source.
The most convenient way to configure the printer is through its
control panel.
Use the following table to help you configure cassette chaining
through the control panel.
»
Note: Make sure that the two paper cassettes installed in your printer use
the same size paper.
Advanced Printing Features
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3-3
Menu
Operator Control/Chain Inputbins
Choices
On—turns on tray chaining.
Off—turns off tray chaining.
Default
On
Notes
Use the Operator Control/Inputbin menu to set the
default input bin.
Collating Output
With sufficient memory (12MB minimum) or a hard disk installed, the
QMS 1725E Print System can deliver multiple copies of your files in
collated order to the face-down output bin without having to send the
file repeatedly. This feature dramatically reduces your data transmission and improves performance. The illustration below shows collated
and uncollated stacking for two copies of a three-page file.
1
2
3
Collated
1
2
3
1
1
2
2
3
3
Uncollated
The face-down output bin has an offset stacking feature that when
enabled, offsets the multiple copies of a print job. With a hard disk
installed, collation performance is greatly improved because the file is
stored in QMS-compressed format for repeated printing. When disk
space is consumed during a print job, the printer begins chunk collating. Chunk collation breaks a job into sections and performs collation
on each of those sections. The next diagram shows the printing
3-4
QMS 1725E Print Sytem Operation
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Working with
Status Pages
order of three copies of a large document when chunk collation is
used. Several factors control the point when chunk collation occurs.
Copy
Copy
Copy
1
2
3
Pages 101-200
Pages 101-200
Pages 101-200
Copy
Copy
Copy
1
2
3
Pages 1-100
Pages 1-100
Pages 1-100
The maximum collation sequence is 100 sheets. See the “Collation”
section in chapter 4, “Printer Configuration,” in your Reference guide
for more information on collation.
Working with Status Pages
Printing a status page is a two-step procedure: Identify the type of
status page you want to print, and then print it.
Identifying a Status Page Type
Two types of status pages are available:
n
Standard—This one-page document provides printer identification information (printer type and name, firmware version and
release, and number of sheets printed), printer settings (PostScript level, start-up options, paper handling information, resolution, and gamma correction setting), current memory
configuration, time-outs, communication settings and input buffer
sizes for all standard and optional interfaces, and hard disk status
Advanced Printing Features
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3-5
Cancelling/
Ending Print
Jobs
n
(address, size, and free space). In addition, an angle bar prints in
the lower-left corner for image alignment.
Advanced—This document, which can be five or more pages
long, contains the same information as the standard status page
as well as configuration menu settings and a full list of fonts and
downloaded emulations.
Menu
Administration/Special Pages/Status Page Type
Choices
Standard, Advanced
Default
Standard
Printing a Status Page
After you have identified the type of status page to print, send it to the
printer in one of the following ways:
n
n
Use the PS Executive Series Utilities (see the PS Executive online help for instructions).
Use the control panel keys to select “Yes” in the Print Status
menu option.
Menu
Administration/Special Pages/Print Status
Choices
Yes, No
Default
Yes
»
Note: Only standard status pages can be printed from PS Executive.
Advanced status pages are not available.
Cancelling/Ending Print Jobs
The Cancel key has two functions:
n
n
3-6
It cancels all print jobs that are currently printing, interpreting, or
spooling.
It allows you to send an end-of-job indicator to a currently compiling print job that is waiting for incoming data.
QMS 1725E Print Sytem Operation
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Cancelling/
Ending Print
Jobs
Once the print jobs are canceled or ended, the printer resumes printing other jobs in the queue.
You don’t have to press the Online/Offline key to take the printer off
line before using the Cancel key. There are no equivalent functions in
the configuration menu.
»
Note: If you need to cancel the cancel job or end job procedure, press the
Menu key.
Cancelling a Print Job
Press the control panel keys in the order shown in the following
instructions to cancel a print job.
Press
this key
Cancel
to...
The message window
reads...
Access the Cancelling Job menu. You
are prompted for confirmation that you
want to cancel the print job.
CANCELLING JOB?
YES
Cancel
Select Yes.
or Select
Cancel all print jobs in the queue that
are currently printing, interpreting, or
terminating. The CANCELLING JOB
message displays until the print job is
completely removed from the printer.
YES
IS SELECTED
CANCELLING JOB
Advanced Printing Features
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3-7
Cancelling/
Ending Print
Jobs
Ending a Print Job
If the first print job in the queue is waiting for, but not receiving the
data it needs to finish printing, the message window displays
WAITING FOR INPUT
END JOB?
Use the following procedure to end all print jobs in the queue that are
waiting for incoming data.
»
Note: This procedure does not end a print job that is still receiving data. Its
only purpose is to provide an end-of-job indicator for a print job that does
not have one. You can identify an end-of-job indicator in the Administration/
Communications/Parallel and Administration/Communications/Serial menu.
(See chapter 4, “Printer Configuration,” in the
Reference
guide for more
information). Also see chapter 5, “Additional Technical Information,” in the
Reference
guide for a complete discussion of End Job Mode.
Press this to...
key
The message window
reads...
Cancel
Access the Cancelling Job menu.
CANCELLING JOB?
YES
Next
Advance to the End Job option.
CANCELLING JOB?
END JOB
Cancel
Select End Job.
or Select
END JOB
IS SELECTED
v
3-8
QMS 1725E Print Sytem Operation
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4
Printer Care
In This Chapter . . .
n
n
Handling the printer
Cleaning the printer
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Introduction
Introduction
This chapter describes the proper handling and cleaning procedures
used during routine maintenance. Keeping your printer clean will help
maintain the professional appearance of your documents.
Handling the Printer
Handle the printer with care to preserve its life. Abuse may cause
damage.
n
n
n
n
n
n
Do not place anything on the top of the printer.
Two or more people are required to move the printer. Never carry
or move the printer by lifting from the paper cassette slot. Lift the
printer from the bottom only.
Keep the output bin at minimum level. If paper stacks too high,
you may experience paper jams and excessive paper curl.
Do not leave the printer open for any length of time, especially in
well-lit places. Light may damage the toner cartridge.
Remove the toner cartridge before moving the printer. Never ship
printer with a toner cartridge installed.
If you are not going to use the printer for an extended length of
time
n
n
4-2
Unplug the power cord from the power source outlet
Leave the cartridge inside the printer
QMS 1725E Print System Operation
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Keeping the
Printer Clean
Keeping the Printer Clean
To maintain sharp print quality, clean the inside of the printer at the
following times:
n
n
n
Every time the toner cartridge is changed
After printing 8,000 single-sided pages
Whenever print quality becomes unsatisfactory
The inside of the printer must be wiped clean of any toner residue and
paper dust. The areas requiring regular cleaning are
M
n
n
n
n
The anti-static teeth
The transfer-guide lock-tray (green with handle)
The transfer-guide strip (silver metal)
The media-feed-guide area (black steel)
WARNING! Unplug the printer’s power cord before cleaning the printer.
A CHTUNG!
Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den
Drucker reinigen.
Cleaning the Anti-Static Teeth
The anti-static teeth decrease the static charge placed on each sheet
of media as it passes through the printer. This allows the media to pull
toner from the toner cartridge drum. If the anti-static teeth are dirty, too
much of the static charge remains on the media and can cause light or
missing print on pages (especially in duplex operation).
Printer Care
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4-3
Keeping the
Printer Clean
To clean the anti-static teeth
1
Open the printer top cover to the upright position and
remove the cleaning brush from its position guides located
directly behind the control panel on the inside of the printer.
2
Use the cleaning brush to wipe clean the anti-static teeth.
Anti-static
teeth
Transfer
charging
roller
O
Caution: Be careful not to touch the transfer charging roller when cleaning
the anti-static teeth. Finger oil, scratches, or other contaminants on the
roller may reduce print quality .
4-4
QMS 1725E Print System Operation
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Keeping the
Printer Clean
Cleaning the Transfer-Guide Lock-Tray and
Strip
The transfer-guide area controls the path of the media as it passes
through the printer. Dust can accumulate over time on these guides
and affect the appearance of your print. To clean the transfer-guide area
1
Make sure the printer’s power cord is unplugged and open
the printer top section.
2
With a water-dampened, soft cloth, gently wipe off any dust
that may have accumulated on the transfer-guide lock-tray
and the transfer-guide strip.
Transfer
charging
Transferguide lock- tray
roller
O
Caution: Be careful not to touch the transfer charging roller with the water-
moistened cloth. Finger oil, scratches, and other contaminants may reduce
the print quality.
3
Using a dry, soft cloth, wipe the cleaned area to remove
moisture.
Printer Care
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4-5
Keeping the
Printer Clean
Cleaning the Media-Feed-Guide Area
The media feed guide area provides the media path between the
transfer guide area and the fuser assembly.
M
WARNING : Be careful; the area around the fuser assembly is hot.
A CHTUNG!
Verletzungsgefahr! Bei Betrieb wird die Umgebung der
Fixiereinheit heib.
1
Make sure the printer’s power cord is unplugged and open
the printer top section.
2
With a water-dampened, soft cloth, wipe off any accumulated
dust from the media feed guide area.
Fuser
assembly
Media
feed
guide
3
Using a dry, soft cloth, wipe the cleaned area to remove
moisture.
v
4-6
QMS 1725E Print System Operation
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5
Print Quality
In This Chapter . . .
n
n
n
About print quality
About gamma correction
Changing print resolution
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Introduction
Introduction
Density, gamma correction, and print resolution are some of the factors that affect print quality. High-resolution technology, while more
complex, gives you more flexibility to control the print quality factors.
This chapter will aid you in setting your printer up for maximum performance. For a more detailed explanation of factors that affect your
printer’s output, refer to chapter 5, “Additional Technical Information,”
in your Reference guide.
About Print Density
Changing the print resolution setting from 300 to 600 dpi decreases
the spacing between dots of toner put on the page. Print density is the
amount of toner placed on each dot, making the print appear lighter
or darker. The higher the density, the darker the print looks and the
higher the contrast is on the page. To adjust the print density
1
Open the printer top cover.
2
Locate the density adjustment dial that is inside the printer
on the left side.
The scale on the density adjustment dial shows the density setting; the dark marking identifies increased density, and the light
marking identifies reduced density.
5-2
QMS 1725E Print System Operation
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About Gamma
Correction
3
Adjust the dial to the desired setting.
To increase density (darken print on the page), slide the dial
toward the rear of the printer. To decrease density (lighten print
on the page), slide the dial toward the front of the printer. The dial
clicks at the center setting.
»
Note: You may want to increase density as the toner cartridge
depletes.
About Gamma Correction
Gamma correction is an adjustment of the ranges of shading in a
printed image to provide the best copy of scanned images. Through
manipulation of shading levels, your printer can be set to improve the
print quality of a scanned image automatically. For detailed information on the steps taken during the automated process, see chapter 5,
“Additional Technical Information,” in your Reference guide.
The main benefit of gamma correction is that it improves the print
quality of a scanned image by improving contrasts at a given resolution. To get the best gray-scale PostScript image at any resolution,
gamma correction should be turned on.
Print Quality
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5-3
Changing Print
Resolution
You can set gamma correction through PS Exec or through the
Administration/Engine/Gamma Correction menu.
Menu
Administration/Engine/Gamma Correction
Choices
On, off
Default
Off
Notes
When gamma correction is set to “on,” gamma correction is
automatically adjusted when printer resolution is changed.
Gamma correction applies only to PostScript images.
If turning on gamma correction doesn’t yield a suitable grayscale image for your needs, set a specific gamma correction
value through your drawing application or through the
PostScript settransfer operator. (See your drawing application
documentation, the QMS Crown Technical Reference Manual,
and the PostScript Language Reference Manual for more
information.)
Changing Print Resolution
Another way to sharpen the images printed on your pages is through
setting the print resolution. Your printer is capable of printing at 300 or
600 dpi. For pages requiring the best quality your printer can provide,
set the printer resolution to 600 dpi.
5-4
QMS 1725E Print System Operation
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Changing Print
Resolution
Setting Default Resolution
This option sets the print engine’s default resolution.
Menu
Administration/Engine/Def Resolution
Choices
300 dpi—300x300 dpi resolution.
600 dpi—600x600 dpi resolution.
Default
600 dpi
Notes
Printing duplex using 600x600 resolution with legal size media
requires 16 MB of printer memory.
v
Print Quality
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5-5
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6
Troubleshooting
Printer Problems
In This Chapter . . .
n
n
n
n
n
n
n
Status messages
Printer problem checklist
Media jams
Problem descriptions
Print quality problems
Image defects
Placing a service call
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Introduction
Introduction
This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources
of help. You’ll find in this chapter tables of common status messages,
a problem checklist, and actions you should take when a specific
problem occurs. There are step-by-step instruction for removing
media jams from the key locations along the media path, as well as
descriptions of common print quality problems with corresponding
solutions. You’ll also find what information you’ll need to have before
placing a service call if one becomes necessary.
Status Messages
Printer control panel messages help you locate many problems.
When the printer needs operator assistance, the message window
displays one of the following messages:
Status message
6-2
Explanation
x ACTIVE JOBS
The printer is on line. x identifies the
number of jobs in process.
ADJUST INPUTBIN BIN
The specified input bin (cassette) isn’t
inserted correctly, or the cover is open.
INPUTBIN BIN JAM
Media has jammed while being pulled
from the specified input bin.
CANCELLING JOB
The Cancel key has been pressed, and
the oldest job in the print queue is
being cancelled.
CLOSE ENGINE DOOR(S)
One or more of the front or side covers
is open and must be closed.
DUPLEXER ABSENT
The optional duplexer unit is not
installed.
DUPLEXER JAM
Media has jammed while passing
through the duplexer.
QMS 1725E Print System Operation
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Status
Messages
IDLE
The printer is on line, but no jobs are in
process.
ILLEGAL DUPLEX PRINTING
The optional envelope feeder was
selected as the input bin and the
duplexer as the output bin. The printer
does not support duplexing envelopes.
ILLEGAL MANUAL FEED
PRINTING
Media has been inserted in the manual
feed slot before the paper tray lifting
mechanism is in the ready position.
INITIALIZING
The printer is getting ready to go on
line.
INPUT IDLE
PRINTING
The printer is on line and printing jobs
already in the queue. No new jobs are
arriving at the communication
interfaces.
OUTPUTBIN OUTPUTBIN FULL
The specified output bin is full.
OUTPUTBIN OUTPUTBIN JAM
Media has jammed between the printer
engine and the specified output bin
(tray).
PRINTING STATUS
A status page is printing
PUT SIZE PAPER IN INPUTBIN The selected input bin (cassette) needs
BIN
paper of the specified size.
TEST PRINT
A test print page is printing.
TONER ABSENT
The toner cartridge is not installed.
TONER OUT
The engine’s toner cartridge is empty.
TRANSPORT JAM
Media has jammed while passing
through the engine.
WAITING FOR IDLE
A job is in process. Access to the menu
is not allowed until the job is finished.
Troubleshooting Printer Problems
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6-3
Status
Messages
WAITING ON INPUT
END JOB?
The compiler is waiting on incoming
data for the first job in the queue. The
job may not have an end-of-job
indicator and therefore cannot end. The
message clears if more input arrives
from the port or if you press the Cancel
key. No other jobs can be printed until
this job has ended.
WARMING UP
The printer is warming up.
Service Messages
When the printer requires service, operation stops and the message
window displays CALL FOR SERVICE followed by the location of the
problem and error number. Have this information available when you
call for service.
»
Note: A service message sometimes occurs as a result of an unusual
combination of events, not because of an actual problem. When the printer
stops and a service message displays in the message window, turn the
printer off and back on. This often clears the service message indicator and
printer operation resumes. Always try this before making a service call.
Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see
appendix A, “QMS Customer Support.”
6-4
QMS 1725E Print System Operation
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PostScript
Errors
HP-GL Error Codes and PCL Error Codes
The following tables list error codes that could appear on the printer
message window when running HPGL or PCL emulations.
HPGL
Error
Code
Explanation
PCL
Error
Codes
Explanation
0
Not enough memory for
job.
0
Not enough memory for
job.
1
Too many
transformations.
1
State lost.
2
Math error.
2
Math error.
3
Job aborted.
3
Job aborted.
4
Instruction not
recognized.
4
Out of memory for
macros.
5
Wrong number of
parameters.
5
Disk full. Cannot store
fonts.
6
Out of range parameter,
or illegal character.
6 - 13
Internal error 1 - 8.
7
Not used.
8
Unknown character set.
9
Position overflow.
10
Buffer overflow.
PostScript Errors
If your printer is having trouble printing when using PostScript emulation, you should turn on the Error Handler in the control panel menu.
Error Handler is a diagnostic tool that identifies PostScript errors
encountered during a print job.
Troubleshooting Printer Problems
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6-5
Printer Problem
Checklist
Menu
Administration/Startup Options/Do Error Handler
Choices
Yes—Load the Error Handler.
No—Don’t load the Error Handler.
Default
No
Notes
Refer to the PostScript Language Reference Manual (Adobe
Systems Incorporated, Reading, PA: Addison-Wesley, 1990,
ISBN 0-201-18127-4) for information on PostScript errors.
Printer Problem Checklist
This section contains a list of possible printer problems and solutions.
If you have just installed your printer, be sure you have followed the
steps in chapter 2, “Setting Up Your Printer,” in the Getting Started
guide.
If there is no display message, use the following steps to identify the
source of your problem and to learn of possible solutions:
1
Does the printer power light come on?
YES - Go to number 2.
NO - Check the following:
n
n
n
n
6-6
Is the power cord plugged into both the power outlet and
the printer?
Are both printer power switches in the On position (|)?
Is the power outlet working?
Does the line voltage from the power outlet match the
printer's power requirements? See appendix B, “Technical Specifications,” in your Reference guide.
QMS 1725E Print System Operation
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Printer Problem
Checklist
2
Can you print a status page?
YES - Go to question 3.
NO - Check the following:
n
n
n
n
n
3
Is the printer off line before you try to enter the Administration/Special Pages/Print Status menu? It should be.
Does the cassette have paper? If it is out of paper, the
PAPER OUT message displays and the Error indicator
lights.
Is the method of tray delivery configured correctly? See
chapter 4, “Printer Configuration,” in your Reference
guide.
Are all the printer covers closed securely?
Is there a media jam? If a paper jam message displays
and the Error indicator lights, go to one of the following
sections in this chapter on clearing a media jam.
Is the printer receiving data from the computer? If the Data
indicator blinks after a file is sent, the printer is receiving the
data. If not, check the following:
n
n
n
n
Is the printer on line? The online/offline indicator should
be on and the message window should display IDLE.
Has the emulation been changed from ESP to an emulation that doesn’t match the file you are sending. See
chapter 4, “Printer Configuration,” in the Reference
guide.
Print a status page from the control panel. If you are
using the serial interface, is the baud rate (speed of data
transmission) of the printer, the computer, and your software application the same? See chapter 4, “Printer Configuration,” in the Reference guide.
If you still cannot identify the problem, contact your QMS
vendor.
Troubleshooting Printer Problems
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6-7
Media Jams
4
Is the printer printing codes or not printing at all when in
ESP mode?
n
n
n
5
Reconfigure the port to the specific printer emulation of
the file you are trying to print. See chapter 4, “Printer
Configuration,” in the Reference guide for instructions, or
use the PS Executive Series Utilities to change modes.
If a PostScript file prints PostScript emulation statements
while in ESP mode, increase the ESP timeout. See chapter 4, “Printer Configuration,” in your Reference guide to
change it from the control panel, or use the PS Executive
Series Utilities.
If you continue to have problems with the ESP mode
selecting the appropriate printer emulation, contact your
QMS vendor.
If nothing prints at all, do an engine test print.
On the front of the printer below the control panel and above the
power switch is a line indentation with an opening. Insert a pen or
end of a paper clip into the opening until you hear a slight click.
This should produce a page with vertical lines from one end to the
other. If the test print shows any pattern other than this, contact
your QMS vendor.
Media Jams
Locations
When a media jam occurs, the media path graphic on the printer's
control panel lights in the area closest to the location of the jam and a
paper jam message displays in the message window. Frequent jams
in any area indicate that area should be checked, repaired, or
6-8
QMS 1725E Print System Operation
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Media Jams
cleaned. Repeated jams may also happen if you are using the wrong
weight paper. Jams can occur in the following areas:
n
n
n
n
n
n
Upper input bin
Lower input bin
Image transfer area
Fuser assembly area
Output area
Duplexing unit
After checking for and removing media from the areas indicated,
open and close the printer cover to clear the jam signal. If all the
jammed media has been removed, printing automatically restarts
when the cover is closed. If printing does not restart or if the printer
jams again, make sure that no pieces of media remain in the printer.
Clearing an Input Bin Media Jam
Follow these instructions to clear a media jam from the upper or lower
input bin:
1
M
Open the printer top cover and locate the transfer-guide
lock-tray.
WARNING : Be careful; the area around the transfer-guide and roller is
hot.
A CHTUNG!
Verletzungsgefahr! Bei Betrieb wird die Umbegung der
Papierführung heiß.
Troubleshooting Printer Problems
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6-9
Media Jams
2
Gently open the transfer-guide lock-tray and remove any
media.
If necessary, remove the cassettes from the printer first.
Transfer -guide
lock-tray
3
If you experience difficulty in removing the media, or if
media isn’t visible under the transfer-guide lock-tray, lift the
green lever on the inner metal plate to check for jammed
media under the metal plate. Remove the media.
Transferguide lock-tray
Green lever
6-10
QMS 1725E Print System Operation
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Media Jams
4
Restore the inner metal plate to its original position and
close the transfer-guide lock-tray.
Both must be properly in place before closing the printer or the
printer may be damaged.
5
Close the printer’s top cover.
Clearing an Image-Transfer Area Media Jam
To clear a media jam from the image-transfer area, follow these
steps:
1
M
Open the printer top cover and locate the transfer-guide
lock-tray.
WARNING : Be careful; the area around the transfer-guide and roller is
hot.
A CHTUNG!
Verletzungsgefahr! Bei Betrieb wird die Umbegung der
Papierführung heiß .
Troubleshooting Printer Problems
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
6-11
Media Jams
2
Gently open the transfer-guide lock-tray and remove any
media by rolling it toward you.
Avoid touching the transfer roller. Be careful not to get the paper
near any clothing. It may contain some unfused toner.
Transfer
roller
Transfer-guide
lock-tray
3
O
After removing the media, close the transfer-guide lock-tray.
Caution: Make sure the transfer-guide lock-tray is properly in place
before closing the printer or the printer may be damaged.
4
Close the printer top cover.
Clearing a Fuser Assembly Area Media Jam
Use this procedure to clear a paper jam from the fuser assembly
area:
1
M
Open the printer top cover and locate the fuser assembly.
WARNING : Be careful; the area around the fuser assembly is hot.
A CHTUNG!
Verletzungsgefahr! Bei Betrieb wird die Umgebung der
Fixiereinheit heiß.
6-12
QMS 1725E Print System Operation
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Media Jams
2
If the jam is at the front of the fuser assembly, remove the
media by using the green plastic knob at the left of the fuser
and rolling it away from you.
Be careful not to get the media near any clothing. It may contain
some unfused toner.
Green
knob
Fuser
assembly
3
If the media is stuck in the rear of the fuser assembly, open
the green fuser assembly rear door.
Remove the media by turning the green plastic knob at the left of
the fuser to feed the media through the fuser assembly.
M
WARNING : Be careful; the area around the fuser assembly is hot.
A CHTUNG!
Verletzungsgefahr! Bei Betrieb wird die Umgebung der
Fixiereinheit heiß.
Fuser
assembly
rear door
Troubleshooting Printer Problems
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
6-13
Media Jams
4
After removing the media, close the fuser assembly rear
door and make sure it is properly in place before closing the
printer or the printer may be damaged.
5
Close the printer top cover.
Clearing an Output Bin Media Jam
Follow these steps to clear a jam from the output area:
1
M
Open the printer top cover and locate the fuser assembly.
WARNING : Be careful; the area around the fuser assembly is hot.
A CHTUNG!
Verletzungsgefahr! Bei Betrieb wird die Umgebung der
Fixiereinheit heiß.
6-14
2
If the media is jammed inside the fuser assembly, grasp the
edge of the media and remove it.
3
If the jammed media has passed completely through the
fuser assembly and is partially visible in the upper output
QMS 1725E Print System Operation
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Media Jams
bin, close the printer top cover, and then lift the media guide
arm and pull out the media slowly.
After removing the media, lower the media guide arm.
Media
guide arm
Clearing a Duplexer Media Jam
To clear a jam from the duplexing unit, follow these instructions:
1
Press lightly on the upper edge of the duplex access door on
the lower-left side of the printer.
2
The door clicks and springs open.
1
2
Troubleshooting Printer Problems
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6-15
Problem
Descriptions
3
Carefully remove any jammed media. Then close the duplex
access door.
Problem Descriptions
Paper Jam Message Stays On
If a PAPER JAM message stays on, open the printer and clear the
jam. If the message is still there, try opening and closing the top of the
printer again. See the preceding section on clearing media jams for
more information.
Data Indicator Stays Lit
If the printer has warmed up and the Data indicator stays on, two
problems may exist. If you are downloading additional typefaces, too
many can overload the printer’s memory, causing the printer to reset
and lose information previously downloaded to RAM. Make sure you
have enough printer memory.
On an LocalTalk network, Macintosh computers sometimes interfere
with each other. If this happens often, reinstall the LaserWriter and
Laser Prep files, which reset the printer. If neither of these is the problem, place a service call to your QMS vendor.
6-16
QMS 1725E Print System Operation
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Problem
Descriptions
No Advanced Status Page
If your printer prints a standard status page even though you’ve configured the printer in the Administration/Special Pages/Status Page
Type menu to print an advanced status page, your printer probably
doesn’t have enough free memory available. To print an advanced
status page you may need to reduce the amount of memory assigned
to one or more of the memory clients or add more memory (see the
“Memory” section in chapter 5,”Additional Technical Information,” of
the Reference guide for information about memory clients).
No Start-up Page
If the Ready indicator is on, but no start-up page prints, check the following:
1
Has the start-up page been disabled?
Use the PS Executive Series Utilities or the control panel to make
sure the start-up page is on.
2
Turn the printer off. From a cold start, the printer takes
approximately 1 to 2 minutes to warm up.
Be sure you wait long enough for a start-up page before suspecting a problem.
3
Check to be sure the paper cassettes are loaded with paper,
in place and secure.
4
Open the top cover of the printer and check for a media jam.
5
Make sure a toner cartridge is installed.
If you still have not solved the problem, you need to call your QMS
vendor for help. Go to the last section of this chapter, “Placing a Service Call.”
Printer Resets
Occasionally, Macintosh applications interfere with each other. Applications send a printer prep file to the printer at the beginning of each
document. Other prep files cannot be sent without resetting the
Troubleshooting Printer Problems
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6-17
Problem
Descriptions
printer. Monitor your activities to see if there is a correlation between
your use of a certain application and the printer resetting. If so, contact the application developer.
Downloading too many typefaces can overload the printer memory
and cause the printer to reset to default. Additional memory (RAM),
which can be used for font storage, is available and easily installed.
Contact your QMS vendor for information on RAM upgrades. See
chapter 6, “Printer Options,” in your Reference guide.
If the printer resets in other circumstances, you should call your QMS
vendor for service.
Blank Pages
If a blank start-up page ejects or blank pages come out during a printing job, try the following:
1
Check the toner cartridge.
The image does not print if the cartridge is empty.
2
Be sure you have broken the tab on the side of the toner cartridge and removed the sealing tape.
3
If the toner cartridge is not empty, the sealing tape has been
removed, and blank pages are ejecting, take the cartridge
out, roll it from side to side, and reinstall the cartridge in the
printer.
4
If these solutions do not work, contact your QMS vendor to
purchase another toner cartridge.
Not All Pages Print
If the printer stops printing in the middle of your file, try the following:
1
Check your cable.
You could have the wrong kind of cable, or your printer may not
be configured for the correct cable and port.
2
6-18
Make sure no one pressed the Cancel key while your job was
printing.
QMS 1725E Print System Operation
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Print Quality
Problems
3
Check the message window to see if the cassette you are
using needs more media.
Printer Will Not Duplex
If the error message DUPLEXER ABSENT appears in the message
window, make sure you have the optional duplexing assembly correctly installed by referring to chapter 6, “Printer Options,” in your Reference guide. If you have correctly installed the duplexing unit and
configured the printer from the front panel to duplex (Operator Control/Def.Duplex), but the printer continues printing simplex, you may
need additional memory allocated to the frame buffer. See chapter 3,
“Advanced Printer Features,” in this guide for additional information
on memory required for duplexing.
Print Quality Problems
Print quality problems are those related to the appearance of the
pages you print. Print quality problems include white lines on the
page, uneven blacks, and other print distortions.
First, refer to the appendix B, “Technical Specifications,” in your Reference guide for recommended media types. If you are using recommended media and continue to have problems with the quality of your
printed pages, try this quick-check procedure:
1
Check the print density control lever on the inside of the
printer.
Change the setting and try printing another page. See chapter 5,
“Print Quality,” for information on setting the print density.
2
If the TONER OUT message is on, remove the toner cartridge
and gently rock it from side to side.
The toner can settle, and this procedure redistributes the toner.
Reinsert the cartridge and try printing again.
3
If the message remains on, replace the toner cartridge.
Troubleshooting Printer Problems
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
6-19
Image Defects
4
Place a service call to your QMS vendor.
Printer Will Not Print 600 dpi
If you have configured the printer from the front panel to print at 600
dpi resolution but the printer continues printing 300 dpi, you may need
additional memory allocated to the frame buffer. See the “Memory”
section in chapter 5, “Additional Technical Information,” in your Reference guide for additional information on memory configuration.
Image Defects
The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed
don’t solve the problem, place a service call to your QMS vendor. See
the next section in this chapter, “Placing a Service Call.”
White or Light Lines
1
Remove the toner cartridge and gently rock it from side to
side as you would before installing a new cartridge.
This redistributes toner inside the cartridge. Reinstall the cartridge.
2
If step 1 does not solve the problem, install a new toner cartridge.
Light Image (Entire Page)
6-20
1
Make sure you pulled the tab from the toner cartridge.
2
Increase the print density by adjusting the print density control lever inside the printer to the thick end of the wedgeshaped scale.
QMS 1725E Print System Operation
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Image Defects
3
Remove the toner cartridge and gently rock it from side to
side as you would when installing a new cartridge.
This redistributes toner inside the cartridge. Then, reinstall the
cartridge.
4
If steps 1, 2, and 3 do not solve the problem, install a new
cartridge.
Dark Image (Entire Page)
1
Decrease print density by adjusting the print density control
lever inside the printer to the thin end of the wedge-shaped
scale.
2
Remove the toner cartridge and gently rock it from side to
side as you would when installing a new cartridge.
This redistributes toner inside the cartridge. Then, reinstall the
cartridge.
3
If steps 1 and 2 do not solve the problem, install a new toner
cartridge.
Stain Along the Edge of the Page
Install a new toner cartridge.
Stains on the Back of the Page
The media path may be dirty. Clean the media path area. See chapter
4, “Printer Care,” for more information.
Image Easily Smears when Rubbed
Place a service call.
Troubleshooting Printer Problems
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6-21
Placing a
Service Call
Placing a Service Call
If you have a problem you cannot resolve, contact your QMS vendor.
Your QMS vendor is best equipped to immediately handle any problem you may encounter.
If you have technical questions your vendor is unable to answer, you
can call or fax questions to QMS Customer Technical Assurance (See
Appendix A, “QMS Customer Support” for information on contacting
QMS Customer Technical Assurance). If you’ve determined your
printer needs to be examined by a QMS service technician, contact
QMS National Service for work inside the US, or one of the QMS
international offices for work outside of the US. (National and international contacts are listed in appendix A, “QMS Customer Support.”)
Before calling, be sure you have the answers to these questions
handy to help our technicians serve you more quickly:
1
What is your printer model and serial number?
2
What kind of host computer do you have?
3
What operating system do you have and what version?
4
What interface are you using? If serial, what protocol?
5
What application are you using?
6
What is the emulation of the file you're trying to print? In
what emulation mode is the port?
7
What is the firmware revision number for your printer? (It is
listed on both the status and start-up pages.)
8
If you can print, have a status page available.
Your service representative needs to know these things prior to helping you.
v
6-22
QMS 1725E Print System Operation
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A
QMS Customer
Support
In This Chapter . . .
n
n
Sources of customer support
QMS world-wide offices
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Sources of
Support
Sources of Support
Several sources of help and information are available, depending on
the type of help you need:
Your QMS Vendor
Your local vendor (the one from whom you bought the printer) may be
best equipped to help you. Your vendor has specially trained service
technicians available to answer questions, and the equipment to analyze your printer problems.
Your Application Vendor
Often, “printing” problems have more to do with the application being
used than with the printer. In this case, the application manufacturer
is the best source of help.
Q-FAX
Q-FAX, a QMS information retrieval service, provides application
notes, technical support notes on common printing problems, and
information about printer specifications, options, accessories, consumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach QFAX. In all other countries, call (205) 633-3850. Have your fax number handy when you call (or place the call from your fax machine's
handset).
»
Note: The 205 area code will change to 334 on January 15, 1995.
You can choose to have either a directory (a list of currently available
documents on a particular topic) or a specific document sent to you.
The first time you call, request the directory (press 2 on your phone or
fax keypad when prompted). Then call back to request specific documents. You can order up to three documents per call.
A-2
QMS 1725E Print System Operation
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Sources of
Support
The QMS Corporate Bulletin Board System
The QMS Corporate Bulletin Board System (BBS) contains technical
support notes, application notes, drivers, patches, and utilities. Technical questions not requiring an immediate response can be left on
electronic mail for the Sysop (System Operator).
The bulletin board [(205) 633-3632] operates at 1200, 2400, 9600,
and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM,
YMODEM, and ZMODEM capabilities. Contact QMS Customer Technical Assurance for more information about the bulletin board.
»
Note: The 205 area code will change to 334 on January 15, 1995.
CompuServe
Through CompuServe, you can ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type the following
command:
n
go qmsprint takes you to the forum where QMS is located.
The QMS library section contains application notes, printer drivers,
utilities, technical information, and announcement files.
Internet
The QMS server provides access to technical reports, new product
announcements, a trade show schedule, and other general information about QMS.
You can access the QMS server via any one of the many web viewers
available to Internet users. If you don’t have access to a web viewer,
we recommend the NCSA Mosaic web viewer (Mosaic is at
ftp.ncsa.uiuc.edu). The QMS home page is at http://www.qms.com/.
The QMS ftp resource is ftp.qms.com.
QMS Customer Support
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
A-3
Sources of
Support
QMS Customer Technical Assurance (CTA)
QMS Customer Technical Assurance is available M-F, 7:00 am-6:00
pm, Central Standard Time, at (205) 633-4500 (US). You can also fax
questions to CTA at (205) 633-3716 (US). Please indicate whether
you would like a fax or a phone call.
»
Note: The 205 area code will change to 334 on January 15, 1995.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
n
n
n
n
n
n
n
n
A-4
Your phone number, fax number, and shipping address
A description of the problem
The printer model and serial number
The type of host computer you are using
The type and version of operating system you are using
The interface you are using, and, if serial, the protocol
The application and version you are using
The emulation you are using
Your printer firmware version (listed on the status and start-up
pages)
QMS 1725E Print System Operation
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Sources of
Support
QMS National Service
The following numbers are valid in the US. To contact QMS in other
countries, see the list of world-wide offices inthe following section.
»
(800) 762-8894
Call for service information and
maintenance pricing for repair of all
QMS printers and printers of
various other manufacturers.
(800) 858-1597
On-Site Service and Depot Repair
Information 7:00 am -7:00 pm,
Central Standard Time
(205) 633-4300
Spare Parts Ordering and
Information 8:00 am - 5:00 pm
Central Standard Time
Note: The 205 area code will change to 334 on January 15, 1995.
QMS Customer Support
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
A-5
QMS Worldwide Offices
QMS World-wide Offices
United States/
Latin America
QMS, Inc.
One Magnum Pass
Mobile, AL 36618
(205) 633-4300
Product Information: (800) 523-2696
OEM Information: (800) 631-2692
Consumables: (800) 777-7782
Fax: (205) 633-4866
E-mail: [email protected]
Latin America Fax: (205) 639-3347
»
Note: The 205 area code will change to 334 on
January 15, 1995.
Asia-Pacific
QMS Asia-Pacific
Auckland 64 (9) 630 7912
Melbourne 61 (3) 899 5777
Sydney 61 (2) 901 3235
Tokyo (81) (3) 3437 4030
Canada
QMS Canada, Inc.
9630 Rte. Trans-Canadienne
Saint-Laurent, Québec H4S 1V9
Telephones: (514) 333-5940, (800) 361-3392
Fax: (514) 333-5949
National Service: (800) 268-4969
National Service Fax: (905) 673-7676
Offices in Ottawa, Québec City, Toronto, and Vancouver
Europe, Middle
East, Africa
Düsseldorf (49) 211/596 1333
London (44) 1 784 442255
Maarssen (31) 3465 51 333
Paris (33) (1) 4107 9393
Stockholm (46) (8) 725 5680
v
A-6
QMS 1725E Print System Operation
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Index
A
Alignment
Image 3-6
Anti-static teeth 4-3
B
Blank pages 6-18
Buffer sizes 3-6
Bulletin board, QMS A-3
C
Cancel key 3-6
Cancelling a print job 3-6
Cancelling
Print job 3-6, 3-7, 3-8
Status message 6-2
Cassette
Envelope 2-11
Chaining 3-3
Chunk collation 3-5
Cleaning
Anti-static teeth 4-3
Paper feed guide 4-6
Printer 4-3
Transfer guide lock tray 4-5
Transfer guide strip 4-5
Collating
Chunk 3-5
Output 3-4
Communication
Settings 3-6
CompuServe A-3
Control panel messages 6-2
Conventions, typographic 1-3
Customer support, QMS A-2
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
D
Dark image 6-21
Data indicator
Stays lit 6-16
Won’t light 6-7
Def Resolution menu 5-5
Downloading typefaces 6-18
Duplexing
Problems 6-19
E
Ending a print job 3-6
See also Cancelling
Envelopes
See Media
Errors
See Problems, Printer or Messages
ESP
Not working 6-8
F
J
Jams
Clearing 6-9, 6-11, 6-12, 6-14, 6-15
Locations 6-8
Preventing 2-2
Jobs
Incomplete printing 6-18
L
Labels
See Media
Light image 6-20
Face-up output 2-6
Feeding media
Cassette 2-5
Manual feed 2-7
M
G
Gamma correction 5-3
H
High-resolution printing 3-2
I
Imageable Area 2-4
Indicator lights
Data 6-16
Initializing
Status message 6-3
Input bin, chaining 3-3
See also Cassette
Installing
Toner cartridge 2-13
Internet A-3
Manual feed
Guides 2-8
Media
Envelope
Cassette 2-11
Formatting data 2-10
Printing 2-10
Specifications 2-9
Labels
Printing 2-9
Specifications 2-9
Idle
Status message 6-3
Idle input printing
Status message 6-3
Image alignment 3-6
I-2
QMS 1725E Print System Operation
—Index
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Paper
Cassette selection 3-3
Feeding 2-5
Jams 6-9, 6-11, 6-12, 6-14, 6-15
Label 2-9
Sizes 2-3, 2-4
Storage 2-4
Weight 2-3
Transparencies
Printing 2-9
Specifications 2-9
Media See also Printing
Memory
Configuration 3-6
Spooling 3-6
Messages 6-2
Control panel messages 6-2
Service 6-2
Status message 6-3
Moving printer 4-2
O
Output
Face-up output bin 2-6
P
Paper
See Media
Paper Jam
Message stays on 6-16
Paper stacking
Face-up 2-6
Power light
Won’t light 6-6
Preventing paper jams 2-2
Print density 5-2
Print job
Cancelling 3-6, 3-7, 3-8
Print quality
Density adjustment 5-2
Gamma correction 5-3
Print quality problems 6-19
Printable area
Table 2-4
Printer
Care 4-2
Cleaning 4-3
Moving 4-2
Printing
Envelopes 2-9
Labels 2-9
Transparencies 2-8
Printing status
Status message 6-3
Problems, printer
All pages don’t print 6-18
Blank pages 6-18
Checklist 6-6, 6-22
Dark image 6-21
Data indicator stays lit 6-16
Data indicator won’t light 6-7
ESP not working 6-8
Jams 6-9, 6-11, 6-12, 6-14, 6-15
Light image 6-20
No print 6-8
Paper Jam message stays on 6-16
Power light not on 6-6
Print quality 6-19
Resets 6-17
Smears 6-21
Stains 6-21
Start-up page won’t print 6-17
Status Page won’t print 6-7
White lines 6-20
Q
Q-FAX A-2
Quality problems 6-19
QMS 1725E Print System Operation
—Index
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
I-3
R
T
Resets
Printer 6-17
Resolution
Changing 3-2
Problems 6-20
Setting 5-5
S
Service
QMS, World-wide A-6
Service call
Placing 6-22
Service messages 6-2
Smears 6-21
Stain 6-21
Start-up page
Won’t print 6-17
Status message
Cancelling job 6-2
Idle 6-3
Idle input printing 6-3
Initializing 6-3
Printing status 6-3
See also Messages
Test print 6-3
Waiting for idle 6-3
Waiting on input end job 6-4
Warming up 6-4
Test print
Status message 6-3
Timeout settings 3-6
Toner cartridge
Care 2-12
Installation 2-13
Replacing 2-11
Transparencies
See Media
Tray chaining 3-3
See also Cassette
Typographic conventions 1-3
W
Waiting for idle
Status message 6-3
Waiting on input end job
Status message 6-4
Warming up
Status message 6-4
White lines 6-20
v
Status Page
Printing 3-5
Won’t print 6-7
Support
CompuServe A-3
Customer A-2
Internet A-3
QMS bulletin board A-3
QMS, World-wide A-6
Technical A-4
I-4
QMS 1725E Print System Operation
—Index
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
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